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Usually it’s difficult to tell who’s going to win a game after just one quarter, but if your sales and marketing teams are already starting to feel like the Cleveland Browns, you may want to huddle up and add the following sales trends to your playbook.

Illustration by Propoint Designer Jeff S.

Let Product Demos, Case Studies And Reviews Do The Talking

More and more buyers are making their purchase decisions without involving a sales rep. Instead, they consult existing web content about products to guide their choices. According to a Walker Sands Communications study,

So, how do you make sure that buyers get in touch with you? provide them what they’re looking for.

“The most influential content includes product demos (52%), case studies (47%), and online reviews (43%),” Walker Sands revealed.

Product demos are persuasive because “[h]umans are visual creatures,” as Forbes reported a few years ago. In fact, “65% of us are visual learners.”

That percentage should sound familiar. If it doesn’t, see above.

Case studies are important because they show how your product or service resolved a customer’s problem. Thus, they demonstrate your expertise while highlighting whatever features of your product or service you want to emphasize.

You can also ask loyal customers to write reviews since more and more people are trusting the likes of Amazon, Yelp, TripAdvisor and Google for advice on what to buy. Just don’t offer anything in return for those reviews, whether they’re on a review site or your own website.

“Reviews are most valuable when they are honest and unbiased,” says Google. “If you own or work at a place, please don’t review your own business or employer. Don’t offer or accept money, products or services to write reviews for a business or to write negative reviews about a competitor. If you're a business owner, don't set up review stations or kiosks at your place of business just to ask for reviews written at your place of business.”

Since quid pro quo is out of the question, you may be wondering how to get customers to provide feedback. First, provide them a place to do so. Dedicate a page of your website to comments and then link to that page from every other page. Second, promote the page via signage and add a call to action to email newsletters and receipts. Third, ask! If you need motivation, remember that reviews on high-authority sites can help your SEO rankings. You may not get many reviews, but quality is better than quantity. When you receive great feedback, thank reviewers publicly to show your appreciation.

Repurpose Old Content To Make It Interactive

Not only are buyers increasingly relying on content, they've also changed their expectations about how that content should be presented. We’ve already extolled the virtues of telling a great story, but the Internet has shortened our attention span. Customers want to be entertained and engaged while they’re being educated. Consequently, we’ve seen the demand for interactive work, such as infographics and motion graphics, skyrocket over the past year.

Demand Metric has affirmed that It’s also a precise way to tell where a customer is in the buying funnel, according to the Harvard Business Review.

How?

Think of interactive white papers, infographics and videos as a choose-your-own-adventure story. As your potential customer reads or watches your content, he or she is prompted to answer questions via a quiz, survey, poll or calculator. The person’s answers determine where he or she is directed next. The answers are also sent to your CRM, so you can tailor content to that person in the future.

Perhaps best of all, you can recycle old content by pairing bite-sized snippets with questions and other interactive features.

Cater To Millennials

Illustration by Propoint Designer Jeff S.

Brace yourself: Millennials are coming. If you don’t get that Game of Thrones reference, you’re already behind. Millennials account for a growing percentage of the people you’re selling to. According to the previously mentioned Walker Sands study, 55% of millennials surveyed had led a buying decision in the last year. And if that doesn’t coax you to retarget your content, “[r]eports on Millennial annual purchasing power widely range between $125 billion and $890 billion,” as stated by the U.S. Chamber of Commerce Foundation in its Millennial Generation Research Review. “A more consistent estimate is $200 billion of direct purchasing power and $500 billion of indirect spending, largely due to the influence on the spending of their mostly baby boomer parents.”

Since 80% of millennials sleep next to their phones, and three-quarters of them are on a social network, where they spend an average of 1.8 hours per day, it goes without saying that you need to get comfortable using Facebook, Twitter, Pinterest, YouTube and other platforms. But whatever you do, don’t make them angry.

On the upside, if millennials like your product or service, 86% of them are willing to write a glowing review.

Pay More Attention To The Mobile World

What's your main computer? It isn’t your laptop, it's your smartphone. The same holds true for your customers. Percolate’s chart shows adults surveyed use their smartphones more than anything else.

In fact, as of May 2015, “[M]obile traffic exceeded the amount of desktop traffic for the first time,” according to business.com. “This trend is only expected to continue as more and more people get rid of their desktop computers in favor of tablets and smartphones. The algorithm update that Google rolled out this year that penalizes sites that aren’t optimized for mobile will only cause this trend to increase.”

So start looking at sales through the prism of the mobile world. Mobile apps make you available to customers everywhere at any time. They also let you forecast sales or manage leads on the go. A Salesforce study found that 60 percent of the best-performing sales teams either use mobile sales apps already, or they plan to within the next two years. Our advice? Hop on board. This is the future.

Study And Share Your Analytics

What’s another common thread among successful sales teams? They’ve invested heavily in data analytics. In fact, Salesforce found that the best teams are 4.6 times more likely to say that their analytics abilities are “very good” or “outstanding.” Consequently, Salesforce is expecting a 74% jump in analytics usage in the next year and a half.

By no means should this come as a surprise. Analytics help remove the guesswork behind decisions and provide you a benchmark for how you’re doing. Analytics have already taken over marketing. Expect them to take over sales, too.

“I believe that in 2016, you should focus on making sure that all your departments are speaking the same language and looking at the same data,” said Daniel Waisberg, Analytics Advocate at Google and founder and editor of Online Behavior. “This can be achieved through deep integrations between all your tools into a centralized data analysis platform.”

If you can get your sales and marketing teams to implement these sales trends, you’ll score major points with potential customers.

This piece originally appeared on the Propoint Blog.

Wed, 20 Jul 2022 01:45:00 -0500 Modicum en text/html https://www.forbes.com/sites/propointgraphics/2016/04/12/millennials-mobile-and-the-sales-trends-that-are-taking-over-in-2016/
Killexams : New Study: Are CRMs Still The Powerhouse For Sales Teams?

Sales teams are vital components to any enterprise, especially in an economic downturn like we are facing right now. Sales teams need to be efficient and productive to develop relationships with prospects, close deals, and nurture relationships with existing customers. And yet for salespeople today, the selling process has never been more complicated. In the B2B space, traditional buying cycles have gone out the window. People buy products and services when they need them, and it fits their budget. As a result, real-time customer insights, which require data and technology, are more valuable than ever.

But for today’s sales teams the options and possibilities surrounding technology can seem limitless just as the amount of data created seems endless. Sales teams need to be able to gain customer insights from any touchpoint throughout the customer journey. Customer relationship management (CRM) systems are most frequently the go to piece of technology for sales teams to capture, manage, and track customer data. However, most CRMs rely on sales teams to enter data manually which often does not happen consistently, leading to incomplete customer profiles and faulty insights. What’s worse? These incomplete or faulty profiles can lead to embarrassing mistakes that can potentially impact the success of a deal.

Despite the potential for costly errors, enterprises are still investing in CRMs. This year it’s projected that the global market for CRMs will be $63.91 billion. That number is expected to grow to $145.79 billion by 2029. Clearly the market is huge, but that doesn’t mean that these investments are being used efficiently. According to a exact survey Futurum Research did in partnership with Microsoft, 53% of salespeople have a love/hate relationship with their CRM. They love the CRM, but they hate manual data entry. Which leads to the question: Are CRMs still the powerhouse tech tool for sales teams or is there a better way?

Survey Says: Salespeople are Under Pressure

Sales jobs today are complex. Prospects are armed with information and choices. Customers are more digital than ever and value trust, convenience, loyalty and even quality over price. Salespeople need to meet customers where they are and overdeliver not just to make the initial sale, but to make repeat sales for years to come.

To do their jobs effectively, salespeople need systems of productivity like chat channels and emails to integrate directly with systems of record like CRMs. The silos between technologies need to come down.

Furthermore, one thing is clear about CRMs that are currently in use: manual data entry is required, and it’s required a lot. In the same survey I mentioned above, many respondents (43%) shared that they feel like they’re spending more time than they like manually entering data. Wouldn’t it be great if CRMs captured data automatically from calls and emails?

Majority of salespeople (69%) shared they would be much more productive at work if they didn’t have to manually enter data into their CRM. An overwhelming 81% said that faulty data has led to an embarrassing mistake with a customer. Something needs to change, and it needs to change now.

CRMs Aren’t Going Anywhere – They Just Need to Be Better

The amount of data we have access to is a boon for sales teams. They can know tons of details about clients and prospects that can help them nurture relationships. And CRMs still serve a purpose in helping teams organize and sort this data. There are tons of excellent CRMs that exist like Salesforce, Oracle, SAP, and Microsoft. But in our current environment, where many organizations are cutting budgets and even considering layoffs as we face a potential recession, sales teams need to rethink and possibly retool the sales process. They need to be more productive with the customer data that is available to them. And that data needs to be accurate and up to date, at all times. To top it off, the seller experience needs to be the main consideration when it comes to the tech stack.

The Rise of the Customer Engagement Platform?

Another thing that this survey further reiterated was the growing demand for CDP, CPaaS, CX Platforms, and a category that I expect to be on the rise, the Customer Engagement Platform. The required rise of the CDP has only become exacerbated by the shifting privacy laws that have impacted third party data. The ability to understand the customer need and to reach them in the right channel, at the right time, with the appropriate offer is paramount—and of course following the compliance requirements will be critical. Putting together the pieces of CDP, CpaaS, CX, and CRM will be an opportunity to up level the already complex MarTech landscape. I expect the above-mentioned CRM leaders to step up with next generation customer engagement tools, and I am betting on CDP, CX, and CpaaS leaders like Twilio, Treasure Data, Five9, Telesign, Nice, and Zendsesk among others to all be building integrations and tools to develop next generation customer engagement tools. Furthermore, I believe these capabilities will become increasingly required in the smaller and middle-sized business space, and I expect the likes of Zoho, Sugar CRM, and Netsuite to be looking at these critical workflows.

Rethinking The Sales Process

Microsoft is tackling this problem head on with their new seller experience, Microsoft Viva Sales. Coming later this year, the tool will automatically capture data from Office 365 and Teams integrating it with any CRM system — not just their own. Sellers can eliminate the arduous process of manual data entry and focus on doing what they do best — selling. Time is money after all so automating the menial tasks will allow CRMs to be tools of action that can generate revenue and not just a place to store data.

Imagine having an email conversation with a prospective client and having all of the data transferred over to their customer record. A game-changer — and according to our survey data, something that salespeople could meaningfully benefit from.

But it doesn’t stop there. Microsoft is tapping into the power of AI to provide sellers next steps and recommendations that can help close deals. AI is a powerful tool used all across the organization and now sellers will get to take advantage too — which is a win for everyone.

It's hard not to see Microsoft’s push into this area being a bellwether for what is to come from our SaaS and enterprise software providers in the near future.

Creating Value in the CRM

CRMs still hold value, but they can be better. Sellers agree that if they didn’t have to manually enter data they could spend more time building relationships with customers and prospective customers, solving customer problems, and closing deals. Eighty-one percent of salespeople say that intelligent tools would help them more deals.

For salespeople, their job is complicated enough. Improving the tech stack with tools that enable salespeople to get more from their CRM will help drive productivity, efficiency and likely generate more revenue. And in our current economic climate, the value of a piece of technology like this can’t be overlooked—and the investments that companies should and will make to deliver better customer AND employee experiences will prove to be a key demarcation between businesses winners and also-rans as we likely head into tougher swimming for growth in almost every industry.

Sat, 09 Jul 2022 12:00:00 -0500 Daniel Newman en text/html https://www.forbes.com/sites/danielnewman/2022/07/10/new-study-are-crms-still-the-powerhouse-for-sales-teams/
Killexams : Marketing Cloud Platform Market Comprehensive Study Explore Huge Growth in Future 2028 |Adobe Systems, Oracle, Salesforce, IBM

An exclusive Marketing Cloud Platform Market research report provides depth analysis of the market dynamics across five regions such as North America, Europe, South America, Asia-Pacific, Middle East and Africa. The segmentation of the Marketing Cloud Platform market by type, application, and region was done based on the thorough market analysis and validation through extensive primary inputs from industry experts, key opinion leaders of companies, and stakeholders) and secondary research (global/regional associations, trade journals, technical white papers, company’s website, annual report SEC filing, and paid databases). Further, the Marketing Cloud Platform market has been estimated by utilizing various research methodologies and internal statistical model.

Marketing Cloud Platform Market report also provide a thorough understanding of the cutting-edge competitive analysis of the emerging market trends along with the drivers, restraints, challenges, and opportunities in the Marketing Cloud Platform Market to offer worthwhile insights and current scenario for making right decision. The Marketing Cloud Platform report covers the prominent players in the market with detailed SWOT analysis, financial overview, and key developments of the products/services from the past three years. Moreover, the Marketing Cloud Platform report also offers a 360º outlook of the market through the competitive landscape of the global Marketing Cloud Platform industry player and helps the companies to garner Marketing Cloud Platform Market revenue by understanding the strategic growth approaches.

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Top Key Players Included in This Report: Adobe Systems, Oracle, Salesforce, IBM, Act-On Software, Cision, Etrigue, GreenRope, Hatchbuck, HubSpot, Infusionsoft, LeadSquared, Salesfusion, SAP,

Marketing Cloud Platform Market – Global Analysis to 2022 is an exclusive and in-depth study which provides a comprehensive view of the Marketing Cloud Platform market includes the current trend and future amplitude of the market with respect to the products/services. The Marketing Cloud Platform report provides an overview of the Marketing Cloud Platform Market with the detailed segmentation by type, application, and region through in-depth traction analysis of the overall virtual reality industry. This Marketing Cloud Platform report provides qualified research on the Marketing Cloud Platform market to evaluate the key players by calibrating all the relevant products/services to understand the positioning of the major players in Marketing Cloud Platform Market.

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The Marketing Cloud Platform report is a combination of qualitative and quantitative analysis of the virtual reality industry. The global Marketing Cloud Platform market majorly considers five major regions, namely, North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South & Central America (SACM). The Marketing Cloud Platform report also focuses on the exhaustive PEST analysis and extensive market dynamics during the forecast period.

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3. Marketing Cloud Platform Market Competition
4. Marketing Cloud Platform Market Production, Revenue by Region
5. Marketing Cloud Platform Market Supply, Consumption, Export and Import by Region
6. Marketing Cloud Platform Market Production, Revenue, Price Trend by Type
7. Marketing Cloud Platform Market Analysis by Application
8. Marketing Cloud Platform Market Manufacturing Cost Analysis
9. Internal Chain, Sourcing Strategy and Downstream Buyers
10. Marketing Strategy Analysis, Distributors/Traders
11. Market Effect Factors Analysis
12. Marketing Cloud Platform Market Forecast (2022-2028)
13. Appendix

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Thu, 14 Jul 2022 00:25:00 -0500 Newsmantraa en-US text/html https://www.digitaljournal.com/pr/marketing-cloud-platform-market-comprehensive-study-explore-huge-growth-in-future-2028-adobe-systems-oracle-salesforce-ibm
Killexams : New Data: Must-Have Benchmarks to Guide Your Omnichannel Strategy

The 2022 Omnichannel Retail Index (ORI), an annual benchmarking study of retailers now in its 7th year, uncovers how leading U.S. brands have stepped up their omnichannel investments. And the data reveals that although omnichannel is key for retail success, the majority still fall short on the omnichannel promise. In this webinar, industry experts from Salesforce and OSF Digital will discuss the findings and the implications for retailers/brands. 

Join us to:

  • Find out the overall adoption of digital and omnichannel best practices;
  • Discover the must-have capabilities for a stellar customer experience across channels;
  • Learn about the omnichannel areas of growth and areas that need improvement; and
  • Participate in the Q&A to get your questions answered
Mon, 11 Jul 2022 09:21:00 -0500 en-US text/html https://www.retailtouchpoints.com/resources/new-data-must-have-benchmarks-to-guide-your-omnichannel-strategy
Killexams : Dow up 525 points on gains in Microsoft, Salesforce Inc. stocks No result found, try new keyword!Shares of Microsoft and Salesforce Inc. are seeing positive momentum Wednesday afternoon, propelling the Dow Jones Industrial Average rally. The Dow was ... Wed, 27 Jul 2022 07:37:00 -0500 en-us text/html https://www.msn.com/en-us/money/topstocks/dow-up-525-points-on-gains-in-microsoft-salesforce-inc-stocks/ar-AA102qCJ Killexams : Publish your work, it’ll open doors: Salesforce engineer No result found, try new keyword!He’s principal security engineer for Salesforce at the company’s headquarters in San Francisco, and has multiple patents and publications to his name. Ask him which field engineering students should ... Tue, 26 Jul 2022 15:04:46 -0500 en-in text/html https://www.msn.com/en-in/money/topstories/publish-your-work-it-ll-open-doors-salesforce-engineer/ar-AA100HPr Killexams : See Which Of The Latest 13F Filers Holds Salesforce No result found, try new keyword!Before we proceed, it is important to point out that 13F filings do not tell the whole story, because these funds are only required to disclose their long positions with the SEC, but are not required ... Wed, 27 Jul 2022 02:46:00 -0500 text/html https://www.nasdaq.com/articles/see-which-of-the-latest-13f-filers-holds-salesforce-0 Killexams : Sydney Salesforce partner FullCRM names Damian Martina as sales director
Sydney Salesforce partner FullCRM names Damian Martina as sales director

Damian Martina (FullCRM)
FullCRM

Sydney-based Salesforce implementation company FullCRM has appointed Damian Martina as sales director.

Martina will replace previous sales director and co-founder Peter Breusch, who was named chief technology officer earlier this year.

FullCRM said it also hired three new sales directors to meet its goal of increasing its headcount by 80 percent across its Melbourne Sydney and Brisbane officers before the end of 2022.

“We’ve always been a highly customer-centric company, but we’re taking it to the next level to further Improve our customers’ productivity and help them achieve their long-term transformation goals,” FullCRM chief executive officer Helen Peterson said.

“By January 2025, we will have achieved 250 percent growth in sales compared to the beginning of 2022.”

FullCRM also promoted Peterson from managing director to chief executive officer last month as part of the leadership shake-up aimed at helping meet its sales growth targets.

“The building of the sales team is a further example of the continual improvement that FullCRM seeks. The sales team will be looking to help our customers and partners understand how Salesforce can help their organisations grow, be more efficient and more connected,” said Peterson.

Commenting on Martin’s appointment Peterson also said, “Damian not only has deep product knowledge, but he also understands the services required to deliver top-notch implementations.”

“At FullCRM, we say that the product is a quarter of a great CRM. To create something special, you also need to align the people, processes and data. Damian is passionate about this philosophy and will ensure his team delivers the best possible service on every level.”

Martina previously worked at the Australian branch of US-based Salesforce partner Simplus as a senior account executive from March 2020 to May 2022. Simplus acquired Aussie salesforce partner Sqware Peg in 2019 as part of its expansion into the Asia Pacific.  

Prior to that, he was cloud solutions provider Cloud Industry Group's director of growth from September 2019 to March 2020, Brolly's head of sales and marketing from January 2018 to September 2019 and BidEnergy's chief revenue officer and general manager of sales and marketing from July 2016 to November 2017.

Mon, 18 Jul 2022 03:38:00 -0500 text/html https://www.crn.com.au/news/sydney-salesforce-partner-fullcrm-names-damian-martina-as-sales-director-582797
Killexams : The Best Cities for International Business Trips
02 August 2022

A new study demonstrates the top ten cities around the world that accommodate for business travel.

In 2020, business travel decreased by 61 per cent but still added £382 billion to the economy. According to Deloitte’s corporate travel report, the top drivers for a return to international travel are sales visits, leadership meetings and client project work.

Additionally, popular “work from anywhere models” demonstrated by brands such as Spotify, Twitter and Salesforce have created a new workforce of “digital nomads” who can vary their working location throughout the year. Indeed, in 2020 an MBO Partners study showed that almost 11 million American workers consider themselves “digital nomads”. This is up from 4.8 million in 2018.

What Makes a City Suitable for Business Trips?

The top 50 most populated cities around the world were scored on key metrics including the cost of a three-course meal, average obtain speeds and the number of WeWork spaces.

The research, commissioned by Dojo, also took into account average hotel costs and ratings, closest airports, average taxi fares and reported crime rates.

Watch the Video

1. Singapore

Singapore takes the top spot with an overall index score of 79.3 out of 100. This city is considered a global hub for industries like telecommunications, finance and education. It’s also a popular choice for regional HQs for the Asia-Pacific area, with more than 40 per cent of Fortune 500 companies choosing it as their APAC headquarters.

Singapore has a high average internet speed of 85.4 Mbps and 14 WeWork spaces to choose from.  A three-course meal will set you back £45.

2. Seoul

Seoul, located in South Korea, came in a close second place with a score of 79 out of 100. This city offers rapid internet speeds of 116.86 Mbps, and is home to 17 WeWork spaces. The average airport rating is 7.66 and hotel rating is a high 8.17 out of 10.

The International Trade Administration warns business travellers that, as traffic congestion is a persistent problem within the city, this should be factored in when travelling to business appointments.

Image

Picture: a photograph of Seoul's skyscrapers behind a "Seoul" sign. Image Credit: Pexels

3. Tokyo

Home to some of the largest companies in technology and the automotive industry, Tokyo comes in third overall with the highest internet speed of 146.53 Mbps. The average hotel rating in this city is 8.21, and it has a very low crime score of 23.37/100.

Corporate Traveller notes that Japan is still very much a cash-based society, so it’s advised that you have cash ready to pay for meals and taxis.

4. Delhi

Delhi ranks in fourth with an overall index score of 72.3 out of 100. The price of your dinner in Delhi is one of the cheapest costing only £15 and a taxi journey is also affordable at only £1.29. However, the internet speed is just 28.59Mbps which might mean your work takes a little longer than usual.

A survey by OYO, carried out among 1,300 people in June 2022, found that Delhi was the most preferred destination for business travellers in India, closely followed by Bengaluru, Mumbai and Hyderabad.

5. Hong Kong

Hong Kong followed with an impressive 68.5 points out of a possible 100 making this city the fifth best in the world. Internet speeds of 81.97Mbps are slightly above average.

Hong Kong’s key characteristics include its open trade and investment climate and its proximity to Asian markets.

6. Warsaw

Poland is a popular location for business processing centres, shared services centres, and research and development operations.

Businesses are attracted to Poland due to its large population, competitive workforce and location affording access to the wider European Union market of 447.7 million citizens.

A night in Warsaw will cost around £61, and a three-course meal averages at £27.66.

7. Beijing

Scoring 65.3 out of 100, Beijing is home to the largest number of Fortune Global 500 companies in the country.

A major part of Beijing’s economy belongs to the service, financial services and IT sectors.

8. São Paulo

São Paulo is Brazil’s financial capital and one of the fastest-growing cities in the world. The São Paulo Stock Exchange has become one of the ten largest exchanges in the world in market capitalisation.

9. Madrid

Approximately 15 per cent of all tourists in Madrid are visiting for business, and the city welcomes more than one million corporate travellers every year.

The city is also seventh in the International Congress and Convention Association (ICCA) rankings for association meetings by participant numbers and the sophistication of the conference venues.

In Dojo’s list, Madrid scored 62.8 out of 100.

Image

Picture: a photograph of Madrid city from a height. Image Credit: Pexels

10. Bangkok

Rounding off the top ten list is Bangkok, Thailand’s capital. This city has a particular business focus on manufacturing, property, transport and retail.

Business travel is not recommended to Bangkok during monsoon season, but instead during the dry months of November to February.

Picture: a photograph that shows a colourful map of the world on a chalkboard. A hand can be seen holding a toy plane across the North American area. Image credit: Pexels

Article written by Ella Tansley | Published 02 August 2022

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Mon, 01 Aug 2022 20:51:00 -0500 en text/html https://www.twinfm.com/article/the-best-cities-for-international-business-trips
Killexams : InEight Leverages 3CLogic Voice Solution for ServiceNow and Salesforce to Streamline Support and Sales Teams

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Integrated construction management software leader enhances operational efficiency and mitigates costs by migrating onto single cloud call center solution with rich integrations to its CRM and Customer Service Management platforms.

ROCKVILLE, Md. — 3CLogic, the leading voice-enabling and cloud contact center solution for CRMs and customer service management platforms, today announced the deployment of its platform by InEight, a leader in construction project management software leveraged in over 60 countries and trusted on over $1 trillion in projects worldwide. The exact technology partnership will support both its sales and support operations while integrating with its two primary workforce platforms, ServiceNow® and Salesforce®, for teams located across the United States, Australia, and Sri Lanka.

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Leveraging a combination of different voice and call center offerings across both its customer support and sales teams, the organization struggled with streamlining its daily operational workflows due to growing sales opportunities and a desire to scale inbound experiences for a global footprint. More importantly, limited voice integrations with both Salesforce Sales Cloud and ServiceNow Customer Service Management left a heavy dependency on manual work for routine tasks, such as on-call scheduling, impacting the overall productivity of both departments. The use of multiple call center platforms without meaningful integrations to the company’s primary systems of record also complicated the ease with which it could generate meaningful reporting insights without a heavy reliance on data exporting and Excel spreadsheets.

“InEight is always seeking to optimize the level of service it provides to its current and future global customers,” states Scott Workman, Chief Administrative Officer. “The exact deployment of 3CLogic’s voice and cloud call center solution for our support team is in keeping with that commitment by offering a unified solution that will enable a more personalized and faster form of response and service, while reducing our cost of operations through automation, more efficient support workflows, and enhanced analytical insights.”

Per a exact 2022 study1, 72% of individuals list calling as their preferred method of contacting an organization, with 27% of consumers reporting an increase in their use of call centers for services. Yet many sales and customer service representatives list technology as one of the primary hurdles preventing them from meeting customer needs and expectations.

“Organizations are developing a renewed appreciation for voice as a key engagement channel for both sales and customer support,” states Guillaume Seynhaeve, 3CLogic VP of Partnerships and Alliances. “Successful companies are making sure to include it as part of their digital transformation strategies in order to maximize the overall performance of their various teams while delivering the level of sales and service customers have come to expect.”

As part the deployment, InEight will be able to enjoy several enhancements including:

Automation of On-Call Scheduling with ServiceNow CSM – integration with ServiceNow’s native On-Call Scheduling application to replace the manual use of Excel spreadsheets for staff scheduling and save valuable administrative time.

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Salesforce Integrated Sales Dialer – streamlined sales operations through the consolidation of two separate dialing solutions into one leveraging 3CLogic’s native dialer and inbound routing workflows with Salesforce’s High Velocity application to optimize agent performance.

Integrated Voicemail Transcription and Assignment with Salesforce Sales Cloud – automatic voicemail transcription and creation of a Salesforce task for all incoming sales inquiries to reduce the time to respond while eliminating mundane work for the sales team.

Integrated Call Reporting with ServiceNow and Salesforce – integration of call data and KPIs with both ServiceNow and Salesforce to enable a consolidated view of engagement activities across both sales and support for easy insights into operational performance.

3CLogic is a ServiceNow Technology Partner available on the ServiceNow Store and a Salesforce AppExchange listed solution. For more information, please contact info@3clogic.com.

About 3CLogic

3CLogic transforms cloud platforms or CRMs by seamlessly integrating voice with existing digital channels. Its innovative solutions extend CRM and data platform capabilities for Global 2000 firms by enabling advanced and scalable features such as optimized self-service experiences, virtual and live agent interactions, and conversational analytics. For more information, please visit www.3clogic.com.

About InEight

InEight provides field-tested project management software for the owners, contractors, engineers and architects who are building the world around us. Over 575,000 users and more than 850 customers worldwide rely on InEight for real-time insights that help manage risk and keep projects on schedule and under budget across the entire life cycle. From pre-planning to design, from estimating to scheduling, and from field execution to turnover, InEight has powered more than $400 billion in projects globally across infrastructure, public sector, energy and power, oil, gas and chemical, mining, and commercial.

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1 Contact Center Satisfaction Index 2022 I CFI Group

View source version on businesswire.com: https://www.businesswire.com/news/home/20220728005007/en/

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Contacts

Janet Mesh
info@3clogic.com

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Wed, 27 Jul 2022 22:47:00 -0500 en-CA text/html https://financialpost.com/pmn/press-releases-pmn/business-wire-news-releases-pmn/ineight-leverages-3clogic-voice-solution-for-servicenow-and-salesforce-to-streamline-support-and-sales-teams
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