Memorize and practice these Servicenow-PR000370 dump before taking test
killexams.com gives the latest and up in order to date Exam Questions with Real Servicenow-PR000370 Exam Questions plus Answers for most recent subjects of ServiceNow Certified System Administrator Examination. Practice our Servicenow-PR000370 examcollection in order to Improve your understanding and pass your own examination with Higher Marks. We assure your success within the Test Middle, covering each associated with the parts associated with examination and developing your understanding associated with the Servicenow-PR000370 exam. Complete with our real Servicenow-PR000370 questions.
Exam Code: Servicenow-PR000370 Practice test 2022 by Killexams.com team Servicenow-PR000370 Certified System Administrator Introduction
The ServiceNow Certified System Administrator test Specification defines the purpose,
audience, testing options, test content coverage, test framework, and prerequisites
to become a ServiceNow Certified System Administrator.
Exam Purpose
The ServiceNow System Administrator Certification demonstrates that a successful
candidate has the skills and essential knowledge to contribute to the configuration,
implementation, and maintenance of the ServiceNow system.
Successfully passing this Certification test also establishes a set of skills necessary to
continue in the ServiceNow Certification paths. It is a prerequisite for advanced
courses.
Exam content is divided into Learning Domains that correspond to key Topics and
activities typically encountered during ServiceNow implementations. In each Learning
Domain, specific learning objectives have been identified and are tested in the exam.
The following table shows the learning domains, weightings, and sub-skills measured by
this test and the percentage of questions represented in each domain. The listed subskills should NOT be considered an all-inclusive list of test content.
1 User Interface & Navigation
ServiceNow Overview
Lists and Filters
Forms and Templates
Branding
20%
2 Collaboration
User Administration
Task Management
Notifications
Reporting
20%
3 Database Administration
Data Schema
CMDB
Application/Access Control
Import Sets
30%
4 Self-Service & Process Automation
Knowledge Management
Service Catalog
20%
5 Intro to Scripting & Application Tools
Scripting
Migration and Integration
Development
10%
Total 100%
Exam Structure
The test consists of approximately (60) questions. For each question on the
examination, there are multiple possible responses. The person taking the test reviews
the response options and selects the most correct answer to the question.
Multiple Choice (single answer)
For each multiple-choice question on the exam, there are at least four possible
responses. The candidate taking the test reviews the response options and selects the
one response which most accurately answers the question.
Multiple Select (select all that apply)
For each multiple-select question on the exam, there are at least four possible
responses. The question will state how many responses should be selected. The
candidate taking the test reviews the response options and selects ALL responses that
accurately answer the question. Multiple-select questions have two or more correct
responses.
Exam Results
After completing and submitting the exam, a pass or fail result is immediately
calculated and displayed to the candidate. More detailed results are not provided to
the candidate.
Exam Retakes
If a candidate fails to pass an exam, they may register to take the test again up to
three more times for a cost of $100. Certified System Administrator ServiceNow Administrator candidate Killexams : ServiceNow Administrator candidate - BingNews
https://killexams.com/pass4sure/exam-detail/Servicenow-PR000370
Search resultsKillexams : ServiceNow Administrator candidate - BingNews
https://killexams.com/pass4sure/exam-detail/Servicenow-PR000370
https://killexams.com/exam_list/ServiceNowKillexams : Frequently Asked Questions
If a cardholder simply forgot to inform the merchant of the tax exemption, then the cardholder should seek a credit from the merchant.
Because UTSA is a state institution of higher education, official in‐state university purchases are exempt from state sales tax. Texas sales tax is not to be charged or paid for any official university purchases. Present the appropriate tax exemption certificate. This certificate may be retained by the vendor.
Purchases exempt from state sales tax include, but are not limited to:
In‐state official meals.
Texas Sales Tax Exemption Certificate must be presented at the restaurant.
In‐state lodging.
UTSA pays local and county taxes, but not Texas state taxes.
Hotel Tax Exemption Certificate must be presented at check‐in.
If you are using paid parking at the hotel, an additional Sales Tax Exemption Certificate must be presented to the hotel at the time of check‐in to ensure sales tax is not charged for parking fees.
Purchases of goods and services of any kind in Texas.
Vehicle rentals.
Other services.
It is the purchaser’s responsibility to enforce the tax exemption status with all in‐state transactions. Failure to comply will result in the purchaser not receiving reimbursement for the sales tax charges.
Purchases, meals, lodging, etc., outside of Texas are subject to all taxes.
Mon, 08 Aug 2022 03:30:00 -0500entext/htmlhttps://www.utsa.edu/ba-administration-operations/services/business-service-center/faqs.htmlKillexams : Who's on the ballot in Summit County? Meet state candidates in Aug. 2 primary election
Welcome to the 2022 Voter Guide produced by the League of Women Voters and Akron Beacon Journal with funding from the Knight Foundation.
This article focuses on the largely uncontested Aug. 2 primaries for five local state House of Representatives races and one state Senate race. The Republican and Democratic winners will appear on the Nov. 2 general election ballots.
Candidate responses are not edited. A few candidates chose to not respond.
A link to our complete interactive Summit County Voter Guide showing just races on your ballot can be found immediately below.
Why are you the best candidate for this seat? I am an Army Veteran who has attended 100+ events in the Akron area within the last year, donated thousands, and continue to attend events close to every single day. It is my responsibility as a candidate to know what issues you are facing so I can seek solutions. Please do not hesitate to call, email, or text me no matter your political affiliation. I care and I am here. As your State Representative, if I am elected, I will be in constant communication with my constituents both in the district and when I am working within the State House. As your State Representative, I will attend at least 2 monthly ward meetings every single month I am in the office to keep up with finding solutions. I will host a monthly town hall, send monthly newsletters, and respond to your call, text, or email in a REAL timely manner, a few days, not weeks. I will work directly with you to fix your issue, and if I cannot fix it, I will work to make sure you are led in the right direction.
Under what circumstances is it appropriate for the state to restrain or check local government? There are instances where a strong state government must get involved in addressing a local government's actions and inactions. In cases where there is a violation of the Constitution of the United States, the Constitution of Ohio, or the Ohio Revised Code. In cases where there are extremely weak on crime local officials allowing anarchy and destruction in a city, and in a few other cases if they come about. While writing about crime, it is extremely important to know and bring light to the fact that Ohio is currently in the top five states for human trafficking, as someone who has taken the Summit Victim Assistance Academy Course for Victim Advocates and is seeking to work with Hope & Healing, it is extremely important for Ohio to continue to increase their actions against Human and Drug trafficking, with or without local government official permission. Human Trafficking is a human rights issue that state officials can go over the heads of local governments to fight.
How would you Improve the Ohio public school system? Our children are our future. Ohio children must receive the very best education we can provide. It is not okay for any school system to have a resounding F average grade level. We must have a swift correction to this issue and if the local board cannot fix the issue, legislators and the State School Board must step in, audit the school system, and seek solutions. I am a firm supporter of expanding school choice. School choice is not a partisan issue. It is not true that Ohio currently has complete school choice. Ohio has "Edchoice", a program that limits the ability for certain children to attend better schools based on a certain list of "designated public schools." I fully support the backpack bill which allows you as a parent to send your child to the local school or to take the money that would "follow the child" and have the ability to send your child to a school of your choice. True school choice, for you as a parent to choose the best education for your child.
Where do you stand on efforts to protect our water, air and land? Ohio must become among the top in the clean energy industry. Ohio must also continue empowering and modernizing our other energy industries. Governor Mike Dewine just announced an increase in union jobs as as a result of Ford Motor Company bringing more EV production into Ohio. The clean energy industry is one to invest in and continue to Improve but we all see what our current officials have done to our 401k's, life savings, rainy day funds, and so forth. Our current administration's goal to force America into electric vehicles obviously will not work if we can't afford basic necessities. A vote for a Republican is a vote for an America where you can afford basic necessities, afford to fill up your whole gas tank, and then save up to maybe one day afford an electric car if you want one. I am a fan of the Conservative Energy Network and am working to be involved in protecting our water, air, and land in the correct way for America.
What legislation, if any, would you suggest to address gun safety? I believe in TOUGH on crime law enforcement and sentencing. It is an issue that officials would like to call out Republicans in front of their constituents but behind the back of their constituents advocate for serious offenders to be let out of jail with a very short sentence in relation to the gun crime they committed. For example, right here in Akron, there are multiple cases where there has been a shooting murder of a victim and then the court system turns around and provides a shorter jail sentence than the victim may have been able to experience life. These cases are easily searchable and the Judges that allow this to happen must be voted out swiftly as one of many steps for illegal guns off the streets, a safer Akron, and a safer community. A few city council meetings ago, an incredible man said that he has a firearm for self-defense and he would like to begin work on firearm education for the community hand in hand with Akron P.D as a legal gun owner, I stand with him.
Tavia Galonski
Tavia Galonski, Democrat
Education: B.S. in Psychology from Emory University and JD from the University of Akron School of Law
Training/Experience: Practicing law since 1995. Trained in mediation and in CASA GAL work. Completed Public Leadership Academy at Ohio State and graduate of Leadership Akron
Why are you the best candidate for this seat? I am an experienced legislator with proven results. I have authored or co-sponsored dozens of pieces of legislation, which garnered bipartisan support. My strengths are in criminal justice reform and in securing womens equality. If re-elected, I intend to continue this work to make Ohio a better place for families to live work and retire.
Under what circumstances is it appropriate for the state to restrain or check local government? believe in home rule and I have watched it’s erosion in dismay. The best government for the people is the government that is closest to the people. I trust local government. The state should intervene only in matters of inequity, such as in school funding.
How would you Improve the Ohio public school system? I would secure the full funding needed to fully implement the Cupp/Paterson plan recently adopted by the legislature. I would avoid the depletion of resources through voucher programs which historically have had poor oversight. Let’s keep public school funds where they belong: in public schools.
Where do you stand on efforts to protect our water, air and land? Ohio has a huge resource in its waterways. I have worked on legislation and voted for legislation that would protect our water air and land. I believe it is important to safeguard these natural resources by making sure we do not put profit over our environment.
What legislation, if any, would you suggest to address gun safety? Ohio needs to implement red flag laws and safe storage laws. Just these steps could make a big difference in suicide prevention. We do not currently offer citizens a viable option for safe removal and transfer of weapons no longer being used and which may be subject to theft. I would implement a program where families are encouraged to safely surrender weapons no longer in use or who’s owner is deceased.
Why are you the best candidate for this seat? The short answer is because I reflect the values of the people in District 32. My opponent had 2 years to do the same but instead he's voted not too expel the mastermind of Ohio's largest bribery scheme Larry Householder, he co-sponspred legislation to lower workers' wages on public projects, and he ran on a commitment to make abortion illegal in Ohio. I want government to work for all of us, I want all Ohioans to have an opportunity for a good paying job with health benefits and a decent retirement, and I want personal freedoms to become law, the freedom to choose when to have a family, the freedom to marry whoever you love, and the freedom from politicians deciding how you will live your life.
Under what circumstances is it appropriate for the state to restrain or check local government? It's very rare that the state government should preempt local governments from enacting legislation to protect their communities. Take for instance legislation supported by my opponent that restricts local governments from keeping Airbnb houses out of our single family residential neighborhoods. It's the local government that knows when something like this becomes a problem, not state government. And it's the local government who is responsive to the citizens that live there and can step in and protect the character of a neighborhood with local legislation. Columbus politicians, like my opponent are doing the bidding of special interests. I hope me opponent gets to experience the Ohio he's ruining. I hope his neighbor decides to Airbnb his house, maybe then he'll have a change of heart.
How would you Improve the Ohio public school system? First I'd stop tax dollars meant for public schools from subsidizing private school tuition. As citizens of Ohio we have a responsibility to educate our children but we could do it so much better and for much less if we weren't subsidizing private schools. When I retire, I get it, I still have a responsibility to pay for public schools through my real estate taxes. But why in the world are my tax dollars being used for private school tuition? This is a baffling giveaway and another example of politicians like my opponent who answer to special interests and not the people. I have nothing against private schools, but doesn't the fact that they're called private schools actually mean something? They won't go out of business without our tax dollars so that's where I'd start.
Where do you stand on efforts to protect our water, air and land? We have a responsibility to hand off this world to the next generation in as good or better condition as we've enjoyed it. That doesn't mean I'm not mindful of the sometimes conflicting interest of bringing and maintaining jobs and producing the things that keep our economy rolling with a strong commitment to fulfilling our responsibility to the environment. I believe we need politicians who see Ohio in a transition phase to cleaner energies and solutions to pollution while also understanding and avoiding adverse impacts on jobs while always moving forward.
What legislation, if any, would you suggest to address gun safety? First I would repeal the permitless concealed carry law with its zero requirement for safety training. Let's be real here, we all know people who shouldn't have guns without safety training. Some of them are in our family some of them are friends. We care for these people but we also know nothing good can happen with them having a gun for concealed carry and no training. We need a training requirement.
Bob Young, Republican
Candidate did not respond.
Ohio House 34th District
Beth Bigham, Republican
Candidate did not respond.
Casey Weinstein
Casey Weinstein, Democrat
Education: United States Air Force Academy, BS Management, MBA The Ohio State University
Training/Experience: Air Force Veteran, Hudson City Council 2015-2018, Ohio House of Representatives 2018-current. After leaving Active Duty, Casey joined Qbase, a data analytics company, where he was the top Business Developer to non-profit and government markets in both 2007 and 2008. Casey then led DOD Business Development and Operations at RhinoCorps, Ltd. Co., a simulation software firm. Prior to joining ServiceNow, Casey was an Area Vice President for Gartner, leading a team responsible for sales, marketing and business development activities for the US Air Force market.
Current Occupation: Director for ServiceNow, overseeing business development for the U.S. Air Force and Space Force. Casey maintains a Top Secret Clearance.
Why are you the best candidate for this seat? As an Air Force Veteran, service has always been a way of life for me and for my family. As a Hudson City Councilman I always worked across the aisle to deliver for my constituents, and as your Ohio State Representative I have established a successful bipartisan track record of delivering results on infrastructure, clean water, and investing in first responders and in our communities. It will be my honor to continue to serve my community.
How would you Improve the Ohio public school system? I was proud to co-sponsor a bipartisan comprehensive bill to overhaul the way public schools are funded that was signed into law. Properly funded schools are the first step to ensuring that a quality education is accessible to all students regardless of their skin color, zip code, religious beliefs, or income. I continue to stand against using taxpayer dollars meant for public schools to fund private and religious schools that are not subject to the same rigorous standards. I am strongly against government overreach and prefer to trust our teachers and administrators to implement a suitable curriculum. Our teachers have been through a tough few years and I will continue to fight against efforts to degrade their ability to teach the truth.
Where do you stand on efforts to protect our water, air and land? I staunchly support efforts to protect our water, air and land. My track record speaks for itself. I was proud to vote in favor of a budget that included $170 million for the H2Ohio program geared at long term, sustainable, science-based, and cost effective protection of Ohio’s water resources, and $47 million for preservation of AEP ReCreation Lands that ensures accessibility and protection for almost 55,000 acres of land that were in jeopardy of being sold. My daughter Nora and son Brady suffer from asthma and poor air quality exacerbates their breathing issues. I am a vocal proponent of clean energy and reducing pollution to make sure the air is clean and safe for my family and for yours. I am working hard on my Energy Jobs and Justice bill that creates forward-looking energy policy that is good for our economy, our communities, and our health.
What legislation, if any, would you suggest to address gun safety? I stand firmly against legislation that removes requirements for training and permits for concealed carry. The President of the Ohio Fraternal Order of Police was quoted as saying “This isn’t putting public safety first and it’s not putting public safety officers first”. I strongly oppose arming teachers and bringing guns into classrooms. I am appalled that the response to yet another school shooting is to make it easier to bring guns into school. I have co-sponsored several bills aimed at making Ohians safer including raising the minimum age to purchase a firearm to 21, banning bump stocks and other items that accelerate semi-automatic firearms, red flag laws, and implementing universal background checks. I will continue to fight for common sense gun safety.
Ohio House 31st District
Lucas M. Blower, Democrat, write-in
Candidate did not respond.
Rita Darrow
Rita Darrow, Democrat
Education: Rita is a graduate of Westlake High School and the ICM School of Business
Training/Experience: Rita has served on the Macedonia City Council and presently serves on the Summit County Council
Current Occupation: Office Manager for a local property management firm.
Why are you the best candidate for this seat? I've run successful campaigns in the past, winning elections over well-established incumbents. I've been effective in the public service positions to which I've been elected. I'm well known in my District as someone who is honest and who works hard for my constituents' interests. Ohio is ranked near the bottom on most economic and quality of life indicators. Our state is well below that national average household income. The employment gap by race is the sixth worse in the country. We are tied for having the most opioid overdose deaths per capita in the nation. All these issues are connected. When families are confident that they have steady incomes, access to good healthcare, that their children will be well educated and can live in a healthy environment, they don't resort to alcohol and drugs. When I'm elected, I'll work to support and sponsor legislation that meets the needs of working families, not the wealthy special interests.
How would you Improve the Ohio public school system? In 1997, the Ohio Supreme Court found Ohio’s school funding system unconstitutional because it disadvantaged students of color and students whose families have low incomes. Last year, state legislators passed the Fair Funding School Plan, a significant step in the right direction toward addressing our state's poor performance in educating our children. On the other hand, the Plan is not yet fully funded and questions as to its equitable application across all districts remain. I'll work tirelessly to make sure that the plan is fully funded and that districts that need the most help benefit from the plan. Ohio's EdChoice Voucher program has not helped our children. EdChoice vouchers haven’t improved education through competition. On the contrary, by monetizing Ohio’s children, they have made it harder to provide the education our children deserve. I will work to make sure that Ohio doesn't spend another $1B on this failed program.
Where do you stand on efforts to protect our water, air and land? As in so many other arenas, Ohio ranks low among the states with respect to the quality of our environment. I support full funding for the H2Ohio initiative that seeks to Improve our wetlands and waterways. Still, more needs to be done to assure clean air and water for our families. Ohio is one of the ten worst states with respect to providing drinking water that comes from contaminated or untested sources. We need to Improve our water infrastructure and to enforce drinking water laws more rigorously. We have the second worst air quality in the nation. Our children, in particular, suffer because of their developing lungs, high activity levels and high rates of asthma. I will support policies that move us away from dependence on fossil fuels and toward sustainable renewables.
What legislation, if any, would you suggest to address gun safety? Common sense gun safety policies are supported by large majorities of Americans. Legislation that would prevent people with mental illnesses from purchasing guns, provide for universal background checks for gun buyers, create a database to track all gun purchases, ban high-capacity ammunition magazines, and restrict the sale of assault-type weapons are examples of such widely supported, common sense policies. I support and will work for legislation that achieves all these goals.
Bill Roemer
Bill Roemer, Republican
Education: BS in Accounting (Summa Cum Laude) Case Western Reserve University, MBA in Finance Weatherhead School of Management
Training/Experience: Certified Public Accountant, retired director of sales for Ameritech (AT&T)
Why are you the best candidate for this seat? For the last four years, it has been my honor to serve you as state representative. My background as a long-time community volunteer and extensive work experience and education provide me the ability to work on numerous issues improving the lives of Ohio families. Passing more bills, many with bi-partisan joint sponsors, in this 134th General Assembly than any other Representative is a demonstration of my work ethic. Serving as Chairman of the Health and Human Services Sub-Committee of Finance afforded me the opportunity to positively impact many social service programs for Ohio families. Additionally, I have worked diligently to implement the largest income tax reduction in the state of Ohio. If I am fortunate to be re-elected, I will continue to work diligently for families in the 31st district and all of Ohio.
How would you Improve the Ohio public school system? As a member of the House of Representatives Finance Committee, I was proud to co-sponsor and vote for the Ohio Fair School Funding Plan. This equalizes funding and provides addition money to schools and districts across the state of Ohio, overhauling the state's previous school funding system. I proudly co-sponsored and voted for an additional $100 million to provide enhanced school security across Ohio. I will work diligently to continue to properly support schools across the state. As a substitute teacher for 16 years, I know how vitally important it is to support our teachers and students.
Where do you stand on efforts to protect our water, air and land? Protecting Ohio's air, water, and land is of paramount importance. I proudly co-sponsored H2Ohio, a collaborative approach to protect Ohio's vitally important watersheds. The initial investment of $172 million has already led to significant increases in water quality. H2Ohio incorporates reducing phosphorus, creating wetlands, addressing failing septic systems, and preventing lead contamination, leading to cleaner water for every Ohioan. I was fortunate to have been able to participate in the Ohio Brownfield remediation funding for the former 215 acre Brandywine Golf Course which is now owned by the Conservancy for Cuyahoga Valley National Park. This grant will return this environmentally sensitive tract of land to healthy conditions.
What legislation, if any, would you suggest to address gun safety? I have met extensively with police across Ohio to see first hand the epidemic of gun violence. Just recently I participated in an operation with multiple agencies including the Youngstown Police, Ohio Highway Patrol, FBI, and ATF which led directly to the arrest of four fugitives and confiscation of two illegal guns. As a supporter of the 2nd Amendment, we need to ensure that our citizens are adequately able to protect themselves while removing guns from the hands of criminals.
27th District State Senator
Patricia Goetz
Patricia Goetz, Democrat
Education: BA Seton Hill College; MD University of Pittsburgh
Training/Experience: 4 years of training in Child, Adolescent and Adult Psychiatry Board Certified in all 3
Current Occupation: Child and Adolescent Psychiatrist
Why are you the best candidate for this seat? I believe I’m the best candidate simply because I’m doing this for the right reasons. Too often now politicians forget about what their core job is… To serve the people that elected them. That means representing everybody. In my over 30 years as a child and adolescent psychiatrist, I have done nothing but serve the public. It has taught me how to listen, be patient, and have empathy while focusing on the needs of others. Those experiences will be invaluable as I look to serve the people of Ohio on a grander scale. I’m doing this for my grandchildren’s future and the future of all the people of Ohio who I believe deserve much better than the current leadership.
How would you Improve the Ohio public school system? Since the Fair Funding Plan is being phased in over five years, the commitment to this must be honored in each biennial budget in order to Improve our public school system. Charter schools and private school voucher funding should not come out of the public school budget. There's also concern about funding being decreased by House Bill 126. This bill benefits the property owners since school boards will have more limited rights to seek higher values. This may significantly hurt school funding and in turn not Improve the public schools. I would work to repeal House Bill 126. We must ensure consistent funding to Improve our public schools. Another area that would Improve public schools would be to reduce state-mandated testing that goes beyond what the US Department of Education requires. That would allow districts to spend more time on instruction. Anything that allows a teacher to focus on teaching improves public school education.
Where do you stand on efforts to protect our water, air and land? I would continue to support the water conservation through the Great Lakes-St Lawrence River Basin Water Resources Compact. This will build sustainable water use practices. We need to preserve clean water by increasing funding to communities. Cities and towns struggle dealing with toxic algae, fertilizer runoff, chemicals and PFAS. Reducing plastic use will decrease pollution also. Fossil fuel pollution continues to lead to an increase in smog, particulate matter, CO, lead, nitrogen dioxide, sulfur dioxide and greenhouse gasses. We need to increase the use wind and solar energy instead of relying on fossil fuels. I support the use of electric cars with government incentives. Factories using “ scrubbers” on smokestacks can also help to combat air pollution. Unfortunately the Supreme Court decision on 6/30/22 will limit the EPA's ability to regulate carbon emissions from power plants. I would support land protection through conservation and environmentally responsible development.
What legislation, if any, would you suggest to address gun safety? Unfortunately the legislature has passed some laws that do not promote gun safety. I would like to reinstate concealed carry permits, mandatory gun training, and mandatory liability insurance. I would also support red flag laws so when someone is deemed to be dangerous they cannot buy a gun. I also feel an individual should be 21 and have a background check in order to purchase a gun. I would support legislation that would ban automatic rifles such as an AR-15 and automatic handguns that can shoot multiple rounds. These weapons cause multiple casualties and are not the guns or rifles that are used for hunting. “Ghost” guns made from 3D printers should also be illegal.
Kristina Roegner
Kristina Roegner, Republican
Education: MBA University of Pennsylvania Wharton School of Business & BSME Mechanical Engineering Tufts University
Training/Experience: State Senator, State Representative, City Council, Small business owner, Management Consultant, Mechanical Engineer
Why are you the best candidate for this seat? As your State Senator for the last 4 years I've enjoyed serving the people of Summit Co. to get real things done to benefit the people of Ohio. I bring significant experience from the private & public sector to bear to help solve real world problems. I truly enjoy listening to and interacting with everyone in my district. I've worked on a bipartisan basis to sponsor and pass 10 bills this General Assembly including legislation that will join Ohio to Occupational Licensure Compacts with other states for: Nurses, Doctors, Physical Therapists, Occupational Therapists, Counselors to name a few! This increases economic mobility for these professionals and access to care for Ohioans. Additionally I passed legislation to reduce the number of regulations in Ohio by 30% and legislation to lower Ohioans taxes. Re-elected I will continue to work hard for you. Thank you for the opportunity to serve you. I invite you to learn more at kristinaroegner.com
How would you Improve the Ohio public school system? All three of my daughters have (or will) graduate from our local public school. While in the General Assembly I have worked closely with our schools on everything from voting in favor of the Fair School Funding formula to sponsoring and passing legislation to create the Seal of Biliteracy which students can earn, to improving school safety by sponsoring legislation to allow door barricades in classrooms. Looking ahead to the next General Assembly, I intend to work with the National Council of State Legislatures to join Ohio to the Compact of States for licensed teachers. This will increase economic mobility for teachers, help our staffing and students alike! Education is vitally important to the future of our state and nation. Parents play a vital role in the education of their children and should work together with teachers as partners to educate their kids. We have to hold high academic standards to compete on a global basis.
Where do you stand on efforts to protect our water, air and land? I am strong proponent of protecting our water, air and land. We cannot mess this up as we only have one planet. A couple examples of my work to this end include: In the Ohio Senate I voted in favor of H2Ohio to protect our waterways and for funding to address brownfields. Also while on Hudson City Council I voted to purchase hundreds of acres on Hines Hill Rd which was dedicated to the Summit Co Metro Parks and is scheduled to have hiking trails developed this fall! We are blessed in Summit Co to have the Cuyahoga Valley National Park - which happens to be the ONLY national park in Ohio! My family and I enjoy hiking the trails and kyaking the river. These national, state and local parks preserve green space for enjoyment of people as well as the preservation of wildlife habitat! I strongly support preserving additional land for parks and will continue to support legislation to protect our water, air and land.
What legislation, if any, would you suggest to address gun safety? I am a strong supporter of the 2nd amendment and believe in the right of law abiding citizens to keep and bear arms. I also recognize that there is an epidemic of gun violence in our country and therefore support common sense reforms to address gun safety. For example, I introduced an amendment to a bill several years ago (which was adopted and signed into law) to prohibit the "Straw-man Purchase" of firearms. This means that it is now prohibited in Ohio for someone - who is allowed to purchase a firearm- to make the purchase and then turn around and sell the weapon to someone who otherwise would not be allowed to purchase firearms.
Mon, 01 Aug 2022 23:58:00 -0500en-UStext/htmlhttps://www.yahoo.com/video/summit-county-voter-guide-meet-100455862.htmlKillexams : Why You Should Apply to These 7 Tech Companies Hiring NowKillexams : Why You Should Apply to These 7 Tech Companies Hiring Now | Built In ChicagoSkip to main content
Kevin Boyle
Co-founder and CEO
What they do:Salesforce engineers, managers and administrators useGearsetto bring DevOps practices to Salesforce development and deployment.
Growth plans for the next 12 months:“Since launching in 2015, we’ve grown from a seven-person startup to a scale-up with more than 160 people and offices in Cambridge (UK), Belfast and Chicago. We’ve got ambitious growth plans and will continue rapidly scaling the company.
“The exponential product-led growth we’ve seen so far, combined with the exciting new funding we’ve just announced, will allow us to accelerate work on our product and further grow our sales and marketing functions.”
What’s fueling the growth:“We’re focused on making our users successful and have built a product that solves the hard problems in Salesforce DevOps while being easy to use for teams of all technical backgrounds. In doing that, we’ve seen incredible growth in the number of Gearset users, and today some of the biggest and most impactful companies on the planet rely on us for their Salesforce deployments.
“Focusing on creating a great product that solves our users’ needs has allowed us to expand really quickly in a huge market that’s only growing. In the last year alone we’ve nearly doubled annual recurring revenue while maintaining positive cash flow.”
What sets Gearset apart for potential applicants:“We’ve got the fast-paced, exciting environment of a startup with the success, stability and ambition of a scale-up. At Gearset you’re surrounded by smart, pragmatic people with a genuine desire to build a great solution to help our customers succeed and have fun while doing it. That’s been fundamental to our success so far and will continue to be as we scale.
“Creating an environment where our team can deliver their best work has always been important. A culture based on collaboration, trust and transparency is not just a ’nice to have’ but fundamental as it gives our team the autonomy to do amazing work.”
Dawn Pfeiffer
Chief Markets Officer
What they do:SDI Presenceis an IT consultancy and managed services provider that works with government institutions, aviation companies, healthcare systems and more.
Growth plans for the next 12 months:“SDI is growing fast and is hiring about 10 people per month. We will maintain that pace over the next year, putting us on track to double in size as a company very quickly. It’s a very exciting time to be part of SDI thanks in large part to the significant growth in our ServiceNow, Oracle and cloud practices as well as our sales, utility and government teams.”
What’s fueling the growth:“When looking for an outstanding IT services partner, SDI sees an increased demand from our clients for diversity. SDI Presence is the largest certified minority business enterprise, or MBE, IT services firm headquartered in Chicago. Our clients, many of whom are engaged in modernization of legacy technology environments, are looking for qualified, diverse IT firms in their supply chain. Corporate America has a growing appreciation for the strategic value of IT and diversity and how they both contribute to organizational success.”
What sets SDI Presence apart for potential applicants:“First and foremost, it’s our culture. Diversity, equity and inclusion are not just a slogan but a core element in our daily business operations. The firm’s approach to project work considers how we can impact our communities — through MBE partnerships, workforce development and apprenticeships.
“In addition, we provide our employees with a wide range of project opportunities that cover a broad swath of the IT industry. Employees have access to professional development tools to advance their skill sets. What we hear from our employees is that working at SDI feels like being part of a family, and we are very proud that we can provide our colleagues a professionally and personally gratifying workplace.”
SMS Assist
Joanna Ren
Director of Data Engineering
What they do:Facilities management professionals in retail, residential real estate, banking and more useSMS Assist’stechnology platform to schedule and manage maintenance and maintenance technicians.
Growth plans for the next 12 months:“The growth of our technology has necessitated the expansion of our prodtech and engineering teams during 2022. We have set an ambitious goal of doubling our prodtech team over the next year to match our lofty operational targets.”
What’s fueling the growth:“Over the past two years our team has made huge strides in data storage, deployment and analysis. These data management efforts led directly to leaps forward in our product offerings and operational strength. Superior data management practices and a commitment to improvement through two of our core values—relentlessly innovative and ambitious—have seen the prodtech team reach impressive goals this year. We continue to drive automation in our processes and Improve the ability of SMS Assist to deliver unrivaled service to our nationwide network of customers and affiliates.”
What sets SMS Assist apart for potential applicants:“Prodtech leadership allows team members with an initiative to explore new products and develop ideas with more flexibility than other companies. Just as I have developed my skills and added to my responsibilities over the past seven years, SMS Assist has grown tremendously as well. We love data engineering candidates who consider themselves compassionate data wizards, folks who are geared up and ready to discover what the data we capture really means to our business.
“When it comes to data engineers, we look for well-rounded, empathetic individuals who cannot wait to dive into solving problems. Our data engineering team is tasked with helping many departments solve their data storage problems by producing elegant, logic-based approaches to preparing metadata for use down the line.”
Diane Hughes
Chief People Officer
What they do:Alliant Credit Unionis an online credit union offering checking and savings accounts along with home, personal and auto loans.
Growth plans for the next 12 months:“We’ve grown headcount 22 percent since January 2020 and anticipate growing another 5 to 7 percent in the next 12 months. Our business growth and positive operating leverage have enabled new investment opportunities, spurring substantial new career opportunities for employees. We are filling roles in all business areas, but our primary focus for the next few months is technology, digital and retail lending.
“Our savvy, selfless and socially responsible guiding principles and digital-first strategy position Alliant as a challenger and thought leader in the financial industry. We are on a mission to continue disrupting outdated banking norms, and that makes working for us exciting, meaningful, challenging and rewarding.”
What’s fueling the growth:“Our growth is fueled by member growth, which is driven by our best-in-class products, services and rates. We stand out from other financial institutions because of our selfless and digital-first approach, which makes us an exciting place to work for finance professionals and folks in marketing, digital and technology.
“Employees work cross-functionally on campaigns and banking solutions that help members reach financial independence. We are on a journey to become one of the highest-performing financial institutions in the industry, and we’re making significant progress. Every team contributes to our success and it’s an exciting time to be part of the Alliant team.”
What sets Alliant apart for potential applicants:“Our culture of caring for our employees, members and communities. We emphasize employee engagement and provide opportunities for personal and professional development. As a not-for-profit financial cooperative, our members are our owners and the ‘why’ of all we do. We have some of the best rates in the industry, our technology teams recently launched a revamped online application system, and last year we eliminated overdraft and non-sufficient funds fees.
“We are also committed to the communities we serve. We’re focused on giving back, being socially responsible and doing good. Our focus on bridging the digital divide allows us to make an impact by minimizing digital inequality. We’re not a typical financial institution. Our digital-first member-focused mission allows employees to make an impact on the industry, which is one of my favorite parts of working for Alliant.”
Meg Chilton
Director of People
What they do:Companies useCrafty’splatform to manage orders for food, beverages and office supplies.
Growth plans for the next 12 months:“We started 2022 at under 100 employees and expect to close out the year with a Crafty crew of more than 200! This includes employees across all functions and levels in multiple U.S. cities. We’re hiring key roles across our technology, product, marketing and sales teams. Another critical part of Crafty’s 2022 people-growth strategy includes an emphasis on executive hires and bringing in top talent from across the Chicago tech scene.
“New leaders such as Allison Cuca, our VP of product, have established their own teams and strategies, contributing unique and thoughtful perspectives to our business. Opening more roles and expanding our teams enables us to offer opportunities for internal mobility.”
What’s fueling the growth:“On April 26, Crafty announced its $10 million Series A. The pandemic was one of the most challenging experiences we’ve faced as a company and it required us to innovate and pivot. We evolved our business model in a way that allowed us to scale rapidly and continue driving toward our mission: to help companies craft better workplaces.
“After fulfilling orders from Crafty-operated distribution centers in Chicago and the Bay Area from 2016 through 2020, our team launched a third-party fulfillment model in 2021 that took us from two markets domestically to over 25 markets globally and led to a 900 percent year-to-date growth in revenue. We’ll use our Series A funding to invest in growing our team and product, with a key focus on recruiting new talent and the retention of our amazing employees. We’re truly just getting started!”
What sets Crafty apart for potential applicants:“One of Crafty’s core values is: ’We explore different perspectives.’ We have a culture of caring that is carried out by our progressive, smart and authentic crew. Our workplace is energizing and just plain fun, and we pride ourselves on having an amazing mix of humans on our team.
“Our work and culture are feedback-driven: Employees are encouraged to think critically, honestly and collaboratively. Being a values-led organization comes through in how we support our team. This includes our equity program, which empowers company ownership through stock options for all team members. We supply equal parental leave, provide generous monthly stipends for health insurance, and are refreshing our 401(k) program to better reflect employee needs. Oh, and there are obviously snacks!
“This year will see us move to a new HQ in Chicago that will provide greater comfort and accessibility as well as support different working styles. We recognize that employee expectations have evolved and we want everyone to feel excited and supported during their time with us. We feel so lucky to be building this amazing crew.”
Halo Investing
Kyle Markham
Head of Product
What they do:Financial advisors useHalo Investing’splatform to build portfolios designed to protect clients against risk and offer defined investment outcomes.
Growth plans for the next 12 months:“We’re really starting to scale, both as a team and as a technical solution. We may double in size again next year and are focusing on hiring more rockstar engineers and growth-oriented product managers. As we grow, we’re spinning off smaller teams to focus on new projects and ideas.”
What’s fueling the growth:“Other teams are fueling the product and engineering team’s growth. For example, our global sales team generates new partnership opportunities each day, which feeds our hunger to deliver scalable, protective investment solutions to users. On another level, part of what fuels growth is our alignment across departments. We’re solving tough financial problems in an ever-changing landscape, and knowing we are delivering an impact and driving growth is contagious. When you’re innovating at our pace you see the impact of your work daily: You can actually feel it, and this is also fueling our growth.”
What sets Halo Investing apart for potential applicants:“We’re emboldened to grow both ourselves and the company. We don’t shy away from complex problems and still carry the same swagger we did with 20 employees as we do with 200. At Halo, you get to determine your path and get exposure to as much as you want along the way. We’re always learning together and there’s built-in flexibility. It’s very rewarding once you get used to it.
“When I host an interview, I often say Halo is like a cigarette boat passing a cruise ship and ask if the applicant can swim. I still ask that today and I’m still excited now.”
LOCAL GUIDE
Best Companies to Work for in Chicago
LOCAL GUIDE
Coolest Offices in Chicago Tech
LOCAL GUIDE
Best Perks at Chicago Tech Companies
LOCAL GUIDE
Women in Chicago Tech
Fri, 22 Jul 2022 20:49:00 -0500entext/htmlhttps://www.builtinchicago.org/2022/07/18/7-chicago-companies-hiring-july-2022Killexams : ServiceNow, Inc.: ServiceNow Not Immune to Macro; Slightly Elongated Sales Cycles, CRPO Crimp Outlook; FVE Cut to $675
Analyst Profile
Dan Romanoff
Sector Director
Dan Romanoff, CPA, is an equity research analyst on the technology, media, and telecommunications team for Morningstar Research Services LLC, a wholly owned subsidiary of Morningstar, Inc. He covers software.Before Joining Morningstar in 2019, Romanoff spent 12 years in buy-side equity research covering the technology and telecommunications sectors, most recently at Holland Capital Management. Prior to that, he spent five years in sell-side equity research as an associate analyst at UBS and a senior analyst at Credit Suisse covering various areas within technology, including hardware, software, and semiconductors. Romanoff also has worked as an auditor and in valuation services for major public accounting firms.Romanoff holds a bachelor's degree in accountancy and a Master of Business Administration in finance, both from the University of Illinois at Urbana-Champaign. He also holds the Certified Public Accountant and Accredited in Business Valuation designations.
Wed, 03 Aug 2022 12:00:00 -0500en-UStext/htmlhttps://finance.yahoo.com/research/reports/MS_0P0000WDY1_AnalystReport_1659655205000Killexams : ServiceNow (NOW) Earnings Expected to Grow: Should You Buy?
ServiceNow (NOW) is expected to deliver a year-over-year increase in earnings on higher revenues when it reports results for the quarter ended June 2022. This widely-known consensus outlook gives a good sense of the company's earnings picture, but how the genuine results compare to these estimates is a powerful factor that could impact its near-term stock price.
The stock might move higher if these key numbers top expectations in the upcoming earnings report, which is expected to be released on July 27. On the other hand, if they miss, the stock may move lower.
While management's discussion of business conditions on the earnings call will mostly determine the sustainability of the immediate price change and future earnings expectations, it's worth having a handicapping insight into the odds of a positive EPS surprise.
Zacks Consensus Estimate
This maker of software that automates companies' technology operations is expected to post quarterly earnings of $1.53 per share in its upcoming report, which represents a year-over-year change of +7.8%.
Revenues are expected to be $1.76 billion, up 25.2% from the year-ago quarter.
Estimate Revisions Trend
The consensus EPS estimate for the quarter has been revised 0.27% lower over the last 30 days to the current level. This is essentially a reflection of how the covering analysts have collectively reassessed their initial estimates over this period.
Investors should keep in mind that an aggregate change may not always reflect the direction of estimate revisions by each of the covering analysts.
Earnings Whisper
Estimate revisions ahead of a company's earnings release offer clues to the business conditions for the period whose results are coming out. Our proprietary surprise prediction model -- the Zacks Earnings ESP (Expected Surprise Prediction) -- has this insight at its core.
The Zacks Earnings ESP compares the Most Accurate Estimate to the Zacks Consensus Estimate for the quarter; the Most Accurate Estimate is a more accurate version of the Zacks Consensus EPS estimate. The idea here is that analysts revising their estimates right before an earnings release have the latest information, which could potentially be more accurate than what they and others contributing to the consensus had predicted earlier.
Thus, a positive or negative Earnings ESP memorizing theoretically indicates the likely deviation of the genuine earnings from the consensus estimate. However, the model's predictive power is significant for positive ESP readings only.
A positive Earnings ESP is a strong predictor of an earnings beat, particularly when combined with a Zacks Rank #1 (Strong Buy), 2 (Buy) or 3 (Hold). Our research shows that stocks with this combination produce a positive surprise nearly 70% of the time, and a solid Zacks Rank actually increases the predictive power of Earnings ESP.
Please note that a negative Earnings ESP memorizing is not indicative of an earnings miss. Our research shows that it is difficult to predict an earnings beat with any degree of confidence for stocks with negative Earnings ESP readings and/or Zacks Rank of 4 (Sell) or 5 (Strong Sell).
How Have the Numbers Shaped Up for ServiceNow?
For ServiceNow, the Most Accurate Estimate is lower than the Zacks Consensus Estimate, suggesting that analysts have recently become bearish on the company's earnings prospects. This has resulted in an Earnings ESP of -8.06%.
On the other hand, the stock currently carries a Zacks Rank of #3.
So, this combination makes it difficult to conclusively predict that ServiceNow will beat the consensus EPS estimate.
Does Earnings Surprise History Hold Any Clue?
Analysts often consider to what extent a company has been able to match consensus estimates in the past while calculating their estimates for its future earnings. So, it's worth taking a look at the surprise history for gauging its influence on the upcoming number.
For the last reported quarter, it was expected that ServiceNow would post earnings of $1.69 per share when it actually produced earnings of $1.73, delivering a surprise of +2.37%.
Over the last four quarters, the company has beaten consensus EPS estimates four times.
Bottom Line
An earnings beat or miss may not be the sole basis for a stock moving higher or lower. Many stocks end up losing ground despite an earnings beat due to other factors that disappoint investors. Similarly, unforeseen catalysts help a number of stocks gain despite an earnings miss.
That said, betting on stocks that are expected to beat earnings expectations does increase the odds of success. This is why it's worth checking a company's Earnings ESP and Zacks Rank ahead of its quarterly release. Make sure to utilize our Earnings ESP Filter to uncover the best stocks to buy or sell before they've reported.
ServiceNow doesn't appear a compelling earnings-beat candidate. However, investors should pay attention to other factors too for betting on this stock or staying away from it ahead of its earnings release.
An Industry Player's Expected Results
Roper Technologies (ROP), another stock in the Zacks Computers - IT Services industry, is expected to report earnings per share of $3.82 for the quarter ended June 2022. This estimate points to a year-over-year change of +1.6%. Revenues for the quarter are expected to be $1.54 billion, down 3.2% from the year-ago quarter.
The consensus EPS estimate for Roper Technologies has been revised 0.2% lower over the last 30 days to the current level. However, a lower Most Accurate Estimate has resulted in an Earnings ESP of -1.53%.
This Earnings ESP, combined with its Zacks Rank #4 (Sell), makes it difficult to conclusively predict that Roper Technologies will beat the consensus EPS estimate. The company beat consensus EPS estimates in each of the trailing four quarters.
Stay on top of upcoming earnings announcements with the Zacks Earnings Calendar.
Want the latest recommendations from Zacks Investment Research? Today, you can download 7 Best Stocks for the Next 30 Days. Click to get this free report
Wed, 20 Jul 2022 07:18:00 -0500en-UStext/htmlhttps://finance.yahoo.com/news/servicenow-now-earnings-expected-grow-140102631.htmlKillexams : South Korea spy agency searched amid squabbling over North Korea cases
SEOUL--South Korean prosecutors raided the country’s main spy agency Wednesday in an investigation into two past North Korea-related incidents that drew criticism that the previous liberal government ignored basic human rights to Improve ties with the North.
New conservative President Yoon Suk Yeol, who took office in May, has accused his liberal predecessor, Moon Jae-in, of being “submissive” to North Korea and has moved to resolve persistent suspicions about the handling of the two cases. His push has triggered a backlash from liberals who accuse him of political revenge against his rivals.
Wednesday’s raid came days after the National Intelligence Service, now under Yoon’s government, filed charges against two of its former directors who served under Moon. It accused them of abusing power, damaging public records and falsifying documents.
Prosecutors and other investigators searched the NIS headquarters near Seoul for documents, computer files and other materials related to the two cases, the Seoul Central District Prosecutors’ Office said, without elaborating.
The cases include North Korea’s fatal shooting of a South Korean fisheries official near the Koreas’ western sea boundary in 2020, and South Korea’s deportation of two North Korean fishermen despite their wish to resettle in South Korea in 2019.
The Moon government said the slain official was saddled with gambling debts and had family troubles when he swam to North Korea. But others disputed those claims.
Conservative critics say that assessment was meant to lessen possible public sympathy for the dead official and prevent an increase in anti-North Korea sentiment in South Korea. Last month, Yoon’s government said there was no evidence that the official attempted to flee to North Korea, overturning the Moon government’s assessment.
The other case involved the Moon government’s expulsion of two North Korean fishermen days after they were captured on their vessel off South Korea’s east coast.
Citing classified intelligence, the Moon administration called them “heinous criminals” who killed 16 fellow crew members and didn’t deserve to be recognized as refugees. But conservatives and human rights advocates suspected the Moon government had hurriedly expelled the fishermen after learning North Korean authorities were chasing them. They said the former government should have sent the fishermen through the South Korean judicial system, rather than repatriating them to a country where they were likely to face torture or execution.
By law, South Korea views North Korea as part of its territory and has a policy of accepting North Koreans wishing to resettle in the South. The 2019 deportation was the first of its kind since the end of the 1950-53 Korean War.
Earlier this week, Yoon’s government released photos of the repatriation that showed the fishermen, both blindfolded, apparently resisting being dragged and handed over to North Korea at a land border crossing. Presidential spokesperson Kang In-sun said Wednesday that the Yoon government would get to the bottom of the repatriation. She said a forced repatriation would be a “crime against humanity” that violates both international and domestic laws.
Phil Robertson, deputy Asia director for the New York-based group Human Rights Watch, also criticized the previous government.
“What’s clear is the Moon Jae-in government was so desperate to please North Korean supreme leader Kim Jong Un that they shamefully disregarded basic principles of human rights and humanity,” Robertson said. “The two men’s desperate resistance to being forced back that is so apparent in those photos show that they understood they were fighting for their lives.”
During his five-year term, Moon’s appeasement policy invited both praise and criticism. His supporters credited him with achieving now-stalled cooperation with North Korea and avoiding major armed clashes, but opponents say he was a naive North Korea sympathizer who ended up helping the North buy time to advance its nuclear program in the face of international sanctions and pressure.
His liberal Democratic Party accused the Yoon government of using the two cases to launch a political offensive against Moon and his allies at a time when Yoon should focus on the economy.
“The president is leading the political warfare, though public livelihoods are bad,” Democratic Party lawmaker Yun Kun-young posted on Facebook on Thursday. “I’d like to ask President Yoon Suk Yeol about this. Do you only see the human rights of the deported men? Can’t you see the human rights of the 16 others killed by them?”
Underscoring the political divide in South Korea, accurate surveys showed about 48 percent of respondents viewed the Yoon government’s investigations of former administration officials as political retaliation while 44-45 percent called them fair and legitimate.
Sat, 06 Aug 2022 11:59:00 -0500entext/htmlhttps://www.asahi.com/ajw/articles/14669729Killexams : Aisera lands $90M to automate customer service requests with AI
Aisera, a startup developing what it describes as an "AI-driven" support ticketing system, today announced that it raised $90 million in Series D funding led by Goldman Sachs with participation from Zoom, True Ventures, Menlo Ventures, Norwest Venture Partners, Icon Ventures, Khosla Ventures, First Round Capital and others. CEO Muddu Sudhakar said the new cash will be put toward market expansion and supporting Aisera's go-to-market strategy, in addition to investing in the company's product development, R&D, sales and marketing initiatives.
Sudhakar says he built Aisera after perceiving the need for "predictive AI" solutions that could auto-resolve customer service, IT, sales and operations problems. Leveraging AI, the platform plugs into existing systems of record, including help desk portals, to respond to incoming inquiries and requests.
Sudhakar founded Aisera in 2017 alongside Christos Tryfonas, a longtime colleague. Sudhakar most recently led teams at ServiceNow and EMC, previously founding startups (Caspida, Cetas, Kazeon and Sanera Systems) that were acquired by VMware and Splunk. Tryfonas, a former AT&T Bell Labs researcher, worked with Sudhakar at several of his ventures before joining Aisera.
"We thought [the pandemic] would be a problem, but Aisera's technology does very well in remote environments. Customers wanted AI and automation to drive user engagement and adoption," Sudhakar told TechCrunch in an email interview. "Now in the current market downturn, we’re seeing the need for cost reduction on licenses and people. This is driving demand for Aisera as we’re able to help organizations reduce costs for IT and business services."
The way Sudhakar explains it, Aisera's platform learns to resolve issues through a combination of language-analyzing AI and robotic process automation, or RPA. RPA technology attempts to mimic the way people interact with software to accomplish basic, repeatable tasks at scale. It's not a particularly novel idea — RPA vendors, including Automation Anywhere and UiPath, claim to be able to do this to some extent. But Sudhakar asserts that Aisera's brand of RPA is custom-built for customer/employee service use cases.
Aisera
Image Credits: Aisera
"In some ways, Aisera competes with ServiceNow and Zendesk, but it’s also complementary to those solutions as we partner with them as well as Amazon Web Services, Microsoft, Salesforce, Atlassian, and Cisco," Sudhakar said. "Aisera is unique and differentiated with ontology and taxonomy for each domain and vertical industry ... [We also do] AI learning and training on customer data sets to capture specific intents, phrases, utterances required for natural language processing and natural language understanding."
When a request comes in via email, voice, a ticket or a chatroom, Aisera attempts to understand it by analyzing it with an algorithm trained to understand language. The platform then cross-references sources like ServiceNow, Salesforce, Oracle, Confluence and SharePoint for customer data to personalize its replies to the request. After that step, Aisera creates a list of actions that need to be completed to fulfill the request, which it submits to a "workflow management" engine.
Aisera can return articles or snippets of articles from a company's knowledge base that most likely answer a customer's question. Moreover, it can automatically take certain actions itself, like resetting a user's password — that's where the RPA comes in — or route requests to the appropriate team. For trickier problems, Aisera can provide "next-best action" recommendations to teams as well, improving with each additional data point.
"Our technology helps companies Improve their operational results while enabling them to constrain costs associated with help and service desk support, customer service and support, and [more]," Sudhakar added. "Aisera delivers solutions for both large and small organizations that can be used across business-to-business and business-to-consumer markets for IT, HR, cybersecurity, customer service, sales, marketing, legal, and finance departments."
Aisera claims to do a lot. Unfortunately, without access to internal data, it's tough to known how well its product works in practice. The platform supposedly recognizes over 70 languages, but does it understand all of those languages equally well? What happens when Aisera makes a mistake (e.g., fetches the wrong support article) in resolving requests?
In response to TechCrunch's questions, Sudhakar said: "In the case that conversational AI understanding and fulfillment (resolution) are incorrect, Aisera [can codify] error and warning scenarios [or allow customers to] talk to a live agent or create a case or callback. Aisera also has an alert and notification studio that can trigger workflows to notify users and admins in case of workflow failures."
Taking a step back to examine the larger industry, though, it's clear that there's a strong interest in AI technologies for customer service. A 2021 survey from ManageEngine (the IT division of Zoho) found that 59% of execs in the U.S. are applying AI — for example, in chatbots — to enhance customer service in some way. Whether realistic or no, AI is viewed by many as a path to higher efficiency (i.e., handling more customer inquiries with fewer resources) and greater personalization (e.g., upselling).
Aisera
Image Credits: Aisera
It's no panacea — findings are mixed on whether customers prefer even basic chatbots to human agents. But the hype around AI has fueled the rise of startups such as Lang.ai, which automatically tags customer conversations to resolve service issues. Last year, Zendesk acquired Cleverly, whose product platform provided a series of AI-powered capabilities, including a triage function to automatically tag incoming service requests to help categorize workflow. There's also Ultimate.ai, a data-ingesting, bot-builder platform; Ushur, which offers a service for businesses to create AI-based communication flows; and Tidio, a suite of live chat apps and AI-powered chatbots.
Competition aside, Sudhakar believes Aisera is well-positioned for growth with over 100 customers and close to 80 million users. Current subscribers include brands like Zoom, Chegg, McAfee, and Autodesk, plus federal, state, military and defense agencies.
"We’re in a somewhat recession-proof industry where our cloud-native and AI-native technology can better accommodate budgets in contrast to others. AI and automation are key foundational pillars to beat inflation," Sudhakar said. "Aisera is experiencing massive growth — 300% year-over-year — with gross margins between 80% to 90%. . . . While the tech industry faces levels of uncertainty and some economic headwinds, business for Aisera is booming."
To date, Aisera, which employees around 250 people, has raised $180 million in capital.
Wed, 03 Aug 2022 01:01:00 -0500en-GBtext/htmlhttps://uk.finance.yahoo.com/news/aisera-lands-90m-automate-customer-120059517.htmlKillexams : Who's on the ballot in Summit County? Meet state candidates in Aug. 2 primary electionNo result found, try new keyword!Our current ... Director for ServiceNow, overseeing business development for the U.S. Air Force and Space Force. Casey maintains a Top Secret Clearance. Why are you the best candidate for this ...Tue, 02 Aug 2022 15:22:00 -0500en-ustext/htmlhttps://www.msn.com/en-us/news/us/summit-county-voter-guide-meet-state-candidates-in-aug-2-special-primary-election/ar-AAZOKvUServicenow-PR000370 exam dump and training guide direct download Training Exams List
