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Exam Code: PDII Practice exam 2022 by Killexams.com team
PDII Salesforce Certified Platform Developer II (PDII)

The Salesforce Certified Platform Developer II program is designed for individuals who would like to demonstrate their skills and knowledge in advanced programmatic capabilities of the Lightning Platform and data modeling to develop complex business logic and interfaces. The candidate can design, develop, test, and deploy programmatic solutions that are maintainable and re-usable and follow design patterns and object-oriented programming best practices.
The Salesforce Platform Developer I credential is a prerequisite for the program. The Salesforce Certified Platform Developer II (PDII) certification will consist of two parts: a proctored multiple-choice exam and four Trailhead Superbadges which replace the Programming Assignment. Similar to the Programming Assignment, superbadges show that you can apply what you've learned to advanced, real-world business requirements covering features, concepts, and scenarios that are essential for a Platform Developer II to know, including Apex programming, data integration and more.

This exam guide is designed to help you evaluate if you are ready to successfully complete the Salesforce Certified Platform Developer II program. This guide provides information about the target audience for the certification program, recommended training and documentation, and a complete list of exam objectives—all with the intent of helping you achieve a passing score. Salesforce highly recommends a combination of on-the-job experience, course attendance, and self-study to maximize your chances of passing the exam.
The Salesforce Certified Platform Developer II Multiple Choice exam measures a candidates knowledge and skills related to the following objectives. A candidate should have hands-on experience developing custom applications on the Lightning Platform and have demonstrated the application of each of the features/functions below.
SALESFORCE FUNDAMENTALS
 Describe the capabilities of base-system objects such as sharing objects, history objects, metadata objects, multi-currency, and Chatter objects.
 Describe the different capabilities of and use cases for the various Salesforce development platforms (Heroku, Fuel, Lightning Platform).
DATA MODELING AND MANAGEMENT
 Describe how to design code that accommodates multi-language, multicurrency, multi-locale considerations.
 Describe the implications of compound data types in Apex programming.
 Describe the use cases for and benefits of external IDs.
 Identify use cases for different types of custom metadata and custom settings, and describe how to implement solutions for those use cases.
LOGIC AND PROCESS AUTOMATION
 Given a scenario, describe the implications of the order of execution of a record save.
 Describe the interactions between Visualforce/Apex with Flow/Process Builder.
 Given a scenario, identify the optimal programmatic or declarative solution.
 Given a scenario, debug unexpected behavior due to save execution order.
 Describe the Apex features available for error handling and maintaining transactional integrity.
 Identify potential issues with inefficient code and mitigation techniques to avoid exceeding governor limits.
 Describe the data return types for SOQL and SOSL queries and their impact on variable assignment.
 Describe the options, best practices, and use cases for asynchronous execution.
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SALESFORCE CERTIFIED PLATFORM DEVELOPER I I
 Given a scenario, identify the appropriate dynamic Apex feature.
 Given a scenario, describe when and how to use Apex managed sharing.
 Describe the use cases for the various authentication techniques.
USER INTERFACE
 Given a scenario, describe how to use a standard set controller.
 Describe the considerations when creating custom controllers and controller extensions.
 Describe the techniques for using Visualforce to perform actions and partial page refresh.
 Describe the messaging techniques and best practices when displaying errors in user interfaces.
 Describe techniques to maximize code re-use with Visualforce.
 Describe use cases for JavaScript in a Visualforce page.
 Given a set of requirements, describe the process for designing Lightning components.
PERFORMANCE
 Describe the common performance issues for user interfaces and the techniques to mitigate them.
 Describe the considerations for query performance. INTEGRATION
 Describe how to expose Apex classes as SOAP and REST web services.
 Describe how to use system classes to integrate with SOAP- or RESTbased web services.
 Describe when and how to use metadata, streaming, and Analytics API to enhance Apex and Visualforce solutions.
TESTING
 Describe the best practices for unit testing in Apex.
 Describe how to apply different techniques to create test data and responses.
 Describe the implications of testing Visualforce controllers and controller extensions.
 Describe various ways to execute tests and specify test execution options.
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SALESFORCE CERTIFIED PLATFORM DEVELOPER II DEBUG AND DEPLOYMENT TOOLS
 Given a scenario, identify the appropriate tool to analyze application performance profiles and troubleshoot data and performance issues.
 Given a scenario, identify the appropriate deployment tool.

SECTION 2. AUDIENCE DESCRIPTION: SALESFORCE CERTIFIED PLATFORM DEVELOPER II
The Salesforce Certified Platform Developer II program is intended for an individual who has experience developing custom applications on the Lightning Platform, including practical application of the skills and concepts noted in the exam objectives below.
The Salesforce Certified Platform Developer II generally has two to four years of experience as a developer, including at least one year of design, implementation, and deployment experience on the Lightning Platform.
The Salesforce Certified Platform Developer II candidate has the experience, skills, and knowledge outlined below:
 Understands the principles and best practices of Salesforce data modeling, interface design, code development, and testing, and can apply these principles in real-world development environments.
 Is capable of defining appropriate solutions to meet specific business challenges/process requirements to extend/customize the platform by applying knowledge of declarative and programmatic features of the Lightning Platform.
 Is competent developing Apex code that will scale to large data sets; has a good understanding of platform behaviors, limits, and performance considerations.
 Can build custom user interfaces to display and interact with Salesforce data using the Lightning Component Framework, advanced Visualforce, CSS, and JavaScript.
 Is competent tuning Visualforce pages and understands performance implications of the controller design.
 Understands and applies best practices for general web and Salesforce-specific security concerns.
 Can design and implement complex sharing models using declarative and programmatic methods.
 Can design and implement a test plan that ensures adequate quality (e.g., code coverage, application behaviors, scalability, environment independence, security) across application components.
 Can deploy custom applications, has a broad understanding of the Salesforce development lifecycle, and understands deployment tools and knows when to apply each tool.
 Understands and uses Apex SOAP and REST web services and how to call out from Apex using SOAP and REST.
 Understands and uses asynchronous programming – queueable, batchable, schedulable, @future, etc.
 Understands and applies appropriate techniques for error and exception handling in various programmatic contexts.
Implements best practices for trigger development and design patterns, other business logic development, and reuse.
 Knows how to surface Lightning Components on a Lightning page and with Quick Actions.
A candidate for this exam is not expected to:
 Administer any standard Salesforce application.
 Design a technical architecture solution that spans multiple platforms and includes integration and authentication across systems.
 Develop and publish managed products on the App Exchange that require a security review.
 Create a Quick Action.
 Surface Lightning Components in all possible locations.
 Use all Salesforce APIs (i.e. metadata).

Salesforce Certified Platform Developer II (PDII)
Salesforce Salesforce health
Killexams : Salesforce Salesforce health - BingNews https://killexams.com/pass4sure/exam-detail/PDII Search results Killexams : Salesforce Salesforce health - BingNews https://killexams.com/pass4sure/exam-detail/PDII https://killexams.com/exam_list/Salesforce Killexams : Barwon Health to deploy e-health record built on Salesforce

Barwon Health, Victoria’s largest regional health service, is set to roll out a new Salesforce-based e-health records platform that will supply patients access to their own clinical information.

The community electronic medical record (EMR), which will replace an existing The Care Manager (TCM) system, is expected to provide “real-time access to clinical information, resources and appointment times” for both clinicians and patients.

It will be implemented across many of Barwon Health's community services and mental health, drugs and alcohol services from next year, with the exception of the Swanston Centre acute mental health inpatient unit.

When it goes live, the EMR will be one of the first platform-based solutions for community-based health services across the Victorian public health system, according to the health care provider.

The project commenced last month, with Sydney-based software integrator Mav3rik alongside Barwon Health to implement the Salesforce Health Cloud.

Barwon Health chief information officer Andrew Macfarlane said the EMR will provide clinicians with a “full picture of their consumer’s healthcare experience”, which was not previously possible.

“Access to this real-time... consumer information will enable clinicians to better respond to each care episode to a level not previously possible in a paper-based health record environment,” he said.

It also promises reduced paperwork and faster access to information when staff are on the road visiting consumers using a tablet or laptop.

Consumers, meanwhile, will be able to access their own Barwon Health information through a consumer portal.

Hospital admission risk program community clinician Jackie James said the portal will provide consumers with “up-to-date information”, and allow for communication with healthcare providers.

Macfarlane added that “security and privacy controls” would be incorporated into the design of the platform.  

Barwon Health clinical director of mental health, drugs and alcohol services Steve Moylan said the “future-focused” system would also provide greater insights into the health needs of the region.

“These insights will contribute to research and planning work that will ensure we are able to respond to community needs now and into the future,” he said.

Mac3rik co-founder Richard Enojas added that “Barwon Health is leading the way in reimagining the community and patient experiences with Salesforce and MuleSoft”,

“We are thrilled to partner with Barwon Health and Salesforce to implement a community EMR solution and establish the foundation of Barwon Health’s Digital Health strategy,” he said.

Tue, 26 Jul 2022 07:30:00 -0500 text/html https://www.itnews.com.au/news/barwon-health-to-deploy-e-health-record-built-on-salesforce-583193
Killexams : Salesforce’s Top 5 Predictions for Holiday 2022

Editor’s note: This article has been condensed and repurposed from an existing article from Salesforce.

With rising gas prices, food shortages, skyrocketing interest rates and ever-present inflation, consumers are thinking and that means retailers are worried, too. In the face of these challenging factors, the stars are aligning to deliver another “unprecedented” holiday season for the retail industry.

We’re already seeing online shopping demand level off, with consumers finding a new balance between digital and physical channels. In fact, Salesforce has already predicted that the modest growth of the 2021 holiday shopping season could foreshadow this year, with Q1 data showing a 3% YoY decrease in global digital sales. But, given the significant surge of the last two years, there’s no cause for alarm relative to the health of online shopping.

We also can’t ignore inflationary pressures. In the first quarter, the average selling price (ASP) increased by 11% in the U.S. and shoppers placed 12% fewer orders worldwide compared to the same period in 2021. A peek at second-quarter data indicates this trend is accelerating, with April and May showing a 7% increase in ASP on top of a 17% increase during the same period in 2021. This scenario sets up a battle across all sectors of the economy for brands looking to tap into consumer wallets as they shop for fewer items at fewer retailers.

Despite these economic headwinds, it’s no secret that the industry is seeing continued growth. In fact, record inflation has historically been a tailwind in catapulting revenues. But this era of inflationary pressure is unique because the cost of goods is rising faster than what can be reasonably passed on to consumers. For the  2022 holiday season, the trillion-dollar question is how do brands and retailers maintain growth, but do it profitably with an omnichannel approach?

Here are our five holiday shopping predictions to consider as you develop your strategy for the 2022 season.

1. Shoppers will Buy Even Earlier to Avoid Price Hikes

While shopping sprees leading up to Black Friday happened before 2020, more shoppers bought in early November over the last two years due to inventory and supply chain issues. But this year, the main motivating factor driving early purchases will be inflation. According to Salesforce research, 42% more shoppers worldwide and 37% more in the U.S. plan to start buying gifts earlier – the No. 1 behavioral change this holiday due to inflation. They hope to snag their holiday gifts before prices rise too much.

While we predict that ASP will increase monthly between 8% and 12% for the remainder of 2022, there is a silver lining for holiday shoppers: the return of discounting.

The inventory crisis of 2021 drove retail buyers to purchase too much in certain categories. Now that this 2021 inventory has finally reached warehouses, retailers have a new inventory problem: too much product, many in the wrong categories. Now, to increase inventory turn and remove excess stock from their balance sheets, retailers will likely launch a highly promotional season starting in late summer.

2. Loyalty Shifts to Value

In 2020 and 2021, customer loyalty saw a huge shift to convenience and safety as consumers demanded a frictionless experience – often buying online from home and having the order fulfilled in or from the store. Now, as inflation rises, consumer loyalty is shifting again — this time to experience and value.

In fact, according to Salesforce research, half of all shoppers will switch brands this holiday due to pricing. This means that 2.5 billion shoppers worldwide could ditch their brand for a lower-priced competitor.

Pricing and discounting strategies will be more crucial than ever to holiday success, as 17% of global shoppers (850 million) and 15% of U.S. shoppers (31 million) are unsure if they will buy any gifts this year. Try these tactics to compete in an economy with an increasingly price-conscious shopper:

Personalization: By leaning into intelligent segmentation and personalization – driven by artificial intelligence – retailers can ensure they deliver the right product at the right price at the right time to the right customer.

Digital marketplaces: With 16% of shoppers saying they will increase their use of digital marketplaces this holiday, consider marketplace approaches this holiday to expand assortments on your site or offer products on third-party platforms.

3. Physical Stores will Drive Growth Across all Channels

Up to 60% of digital orders are now influenced by the store – whether demand is generated or fulfilled. This holiday season, with stores fully operational once again, we’ll see consumers gravitate to physical locations in even greater numbers. We predict that retailers with physical stores will grow online sales at a rate 1.5Xfaster than those without.

While there is an upside for those with brick-and-mortar locations, there also are potential operational challenges as well:

Experience versus cost: Consumers are gravitating to stores for the in-person experience they’ve missed, but labor costs have skyrocketed. The pressure on labor costs may only continue to mount this winter as we predict workers will face a nearly 200% increase in costs to work.

Demand versus inefficiencies: Online fulfillment through physical channels will continue to propel the store’s growth, but unresolved inefficiencies threaten to undermine this lift. For example, store associates should get measured on fulfillment metrics if they are picking and shipping.

Service versus complexity: Stores will once again be customer service destinations this holiday – whether shoppers interact in a physical store or via text, email, chat or video. Based on our research, 25% more customer service engagements this holiday – both physically or virtually – will involve associates compared to 2019. To maximize these opportunities, retailers must arm store associates with digital tools and online access.

4. Shoppers will Gravitate Toward Sustainable Options

We’ve found that 88% percent of consumers now expect brands and retailers to clearly state their values. And shockingly, 64% will stop doing business with a company if corporate values don’t align with their own.

This is especially true when it comes to the environment. According to Salesforce research, 83% of shoppers will seek out sustainable brands and products this holiday. In fact, after a company’s treatment of customers and employees, its environmental practices are the top factor influencing buying decisions, placing the importance of sustainability initiatives ahead of actions around racial and economic justice.

Consumers expect brands to be honest about their carbon footprint, so be prepared to account for your emissions. We are still in the early innings, though, so don’t despair. Today, 81 of the Digital Commerce 360 top 100 online global retailers publicly report sustainability initiatives regularly. However, based on our analysis, only 23% will promote sustainable practices – in shipping options, on the homepage or within the product detail page – this holiday season.

5: Retailers will Test NFT Drops

This season’s hot collectibles come straight out of the metaverse. In fact, 46% of shoppers said they would consider purchasing non-fungible tokens (NFTs), a digital asset that represents something unique or scarce stored on a blockchain. This could be a virtual version of a real item or a digital collectible. Younger shoppers particularly are drawn to “digital twins” — a digital version of a physical good. Gen Z is 4X more likely than Gen X to buy a physical good if it is paired with a digital twin this holiday.

Nonetheless, NFT purchases are still in an exploratory phase. And while the market for digital assets is small, expect retailers and brands to test new ideas and capitalize on the buzz this holiday season. We predict that approximately half a million NFTs will be purchased from retailers and brands between November and December, with a potential total market value of $54 million.

Put Salesforce’s Holiday Shopping Predictions to Work

For retailers, 2022 is about playing the long game. Economic challenges and shifting consumer preferences mean that leading with a data-driven strategy will be critical to reacting to conditions in real time. And while we can’t stop inflation, we can recession-proof our businesses by improving profitability and solving for operational inefficiencies.

Get our new Holiday Planning Guide for a year of happier shopping and discover strategies for delivering holiday happiness all year long.

Get the Salesforce 2022 Holiday Planning Guide for Retailers

Tue, 26 Jul 2022 02:11:00 -0500 en-US text/html https://www.retailtouchpoints.com/topics/consumer-trends/salesforces-top-5-predictions-for-holiday-2022
Killexams : GovCon Wire

ExecutiveBiz featured Dave Rey, president of Salesforce Global Public Sector, in a exact Executive Spotlight interview published Wednesday. He talked

Technology investment firm The Acacia Group has acquired The Baer Group, which provides tech consulting and services to customers in

Raj Shankar, vice president of digital transformation & GTM at Salesforce, recently spoke with GovCon Wire regarding the importance of data transformation and

Sat, 16 Jul 2022 12:00:00 -0500 en-US text/html https://www.govconwire.com/tag/salesforce/
Killexams : Search Discovery Acquires Allturna, Expanding Salesforce Marketing Cloud Capabilities

Collaboration Creates Independent Major Player in the Salesforce Marketing Cloud Engagement Space

ATLANTA, July 14, 2022 /PRNewswire/ -- Search Discovery, a business transformation company focused on using data to drive clients' business impact, has acquired Allturna, a Salesforce Marketing Cloud Engagement Partner specializing in Health and Life Sciences. Search Discovery is now uniquely positioned to help Salesforce Marketing Cloud clients take full advantage of the platform's capabilities.

Search Discovery Acquires Allturna, Expanding Salesforce Marketing Cloud Capabilities Collaboration Creates Independent Major Player in the Salesforce Marketing Cloud Engagement Space

Search Discovery has been a Salesforce Marketing Cloud partner with deep expertise in CDP, Personalization, Intelligence, and an emerging capability in Engagement. Unique among Marketing Cloud partners, Search Discovery also offers integrated services across data strategy, data engineering, business intelligence, analytics, optimization, and digital marketing.

Allturna helps sales and marketing clients develop data-centric marketing strategies and tactics, delivers data integration & management services, and applies significant Marketing Cloud expertise and operations to help clients achieve business impact and analytics insights.

Our combined Marketing Cloud team enables:

  • 360-degree customer views through Marketing Cloud CDP

  • Personalization powered by Interaction Studio

  • Engagement powered by Email, Messaging, and Journeys

  • Expert deployment of Intelligence powered by Datorama

  • Unmatched expertise in connecting Google Analytics or any other web analytics package

Clients who need to build capacity for their teams can rely on Search Discovery for expert consulting or managed services to ensure they're getting the greatest return on investment from Marketing Cloud.

"This relationship immediately accelerates our goal to be a top Salesforce Marketing Cloud platform partner," said Search Discovery President Mike Gustafson. "Our combined efforts, capabilities, expertise, and technologies will create better opportunities for our team, and our clients will gain competitive advantages to drive meaningful business results."

Allturna founder Jim Neumann, Search Discovery's new Relationship Marketing Practice Lead, agrees. "We look forward to bringing Search Discovery's capabilities to bear on the clients we service, and—with Search Discovery—to service a whole new clientele. We're excited about the culture here and about the waves Search Discovery is making in the marketplace."

About Search Discovery

With 250+ employees, offices in Atlanta, Cleveland, and now Philadelphia, and a 200-client portfolio, Search Discovery delivers data solutions for leading brands, including GSK, Novartis, Shell, Hilton, University of Pittsburgh Medical Center & DHL The acquisition expands the company's certifications across digital platforms and marketplaces, including Salesforce, Google Cloud, and Snowflake.

Cision

View original content to get multimedia:https://www.prnewswire.com/news-releases/search-discovery-acquires-allturna-expanding-salesforce-marketing-cloud-capabilities-301586347.html

SOURCE Search Discovery

Thu, 14 Jul 2022 01:26:00 -0500 en-US text/html https://finance.yahoo.com/news/search-discovery-acquires-allturna-expanding-132000069.html
Killexams : As disruption persists, digital investment drives profitability

Heading straight into the unknown requires boldness and the courage to be met by uncertainty. This requires a certain level of guts and former…

Mon, 08 Aug 2022 21:41:00 -0500 gopolang en-ZA text/html https://ventureburn.com/2022/08/as-disruption-persists-digital-investment-drives-profitability/
Killexams : She had it better than most Arizona prisoners, but says she still faced racism and labor abuse.

usatoday.com cannot provide a good user experience to your browser. To use this site and continue to benefit from our journalism and site features, please upgrade to the latest version of Chrome, Edge, Firefox or Safari.

Mon, 08 Aug 2022 07:00:00 -0500 en-US text/html https://www.usatoday.com/in-depth/news/investigations/2022/08/08/arizona-prison-system-exploited-inmate-labor/10264932002/
Killexams : Stocks on the move: Salesforce, Disney, UnitedHealth, Netflix

Yahoo Finance’s Ines Ferre joins the Live show to break down how stocks are moving in early trading.

Video Transcript

JULIE HYMAN: Let's go to Yahoo Finance's Ines Ferre now with what we are watching in the markets at this hour. Last I checked, what, the NASDAQ had turn a little bit positive.

INES FERRE: Yeah, that's right, but it's losing some steam right now. So stocks are wavering a bit. We're watching the Dow that's down about 140 points. The NASDAQ up about 1/10 of a percent. It was about 4/10 of a percent earlier.

And then just looking at the S&P 500, that's about 3/10 of a percent lower. Looking at the sectors, we've been watching technology and consumer discretionary just barely now flat, so we are losing a little bit of steam here. We're watching energy stocks, which they are taking a back seat and utilities as well.

Over on the Dow, I've been watching Salesforce up more than 2%. Also a standout today being Disney, up more than 2%, moving in sympathy with Netflix, which popped earlier this morning after its quarterly results yesterday after the close.

And then UNH down more than 2%. UnitedHealth over the last few days had rallied after its results earlier this week. Over on the NASDAQ 100, just taking a look at Netflix, as I had mentioned earlier, up 1%, but losing some of the steam from earlier. It had opened up more than 3%, jumping the most since April 26.

And then just looking at the travel stocks, we have been watching these over the last couple of days. These are seeing a little bit of a mixed action here. As I mentioned, energy taking a backseat today, energy stocks. And also looking at oil, oil is pulling back after a three-day climb. We're watching WTI, which is down more than 1%. Brent Crude also down more than 1 and 1/2%, just sitting above $105 a barrel, guys.

Wed, 20 Jul 2022 04:07:00 -0500 en-US text/html https://finance.yahoo.com/video/stocks-move-salesforce-disney-unitedhealth-144101690.html
Killexams : Salesforce triples A/NZ profit

Published on the 03/08/2022 | Written by Heather Wright


Logs yet another bumper year…

Salesforce is reporting another bumper year in Australia and New Zealand with local profits more than tripling to over AU$20 million.

The company’s revenue for the two countries was up 34 percent, from $760.2 million to $1.02 billion in the year ending 31 January 2022, with profit hitting $20.1 million – up from just $5.2 million in 2021. The New Zealand ‘branch’ contributed $3.6 million of that according to the separately released Kiwi financial report. 

“We are on track to becoming the largest enterprise applications company in the world.”

The growth in total revenue was down on exact years – last year the San Francisco-based company logged 46 percent growth, the year before a whopping 215 percent, jumping from $164 million to $520 million. 

The company has been garnering plenty of high profile contracts across Australia and New Zealand in exact years – with not all of the publicity proving favourable. 

Its use for the New Zealand Ministry of Health Covid-19 immunisation register prompted the wrath of Ian McCrae, then CEO and founder of New Zealand health IT provider Orion Health, who slammed the procurement process.

The $38 million project was rolled out under an emergency exemption which meant it avoided an open procurement process, with McCrae claiming Orion could have done it for just $3 million. He went as far as to complain to the Auditor General, who declined to investigate. 

A Salesforce Service Cloud instance was also the basis for New Zealand’s national contact tracing system. 

Across in Victoria, Salesforce was also used for the Covid-19 contact tracing platform, with tech consultancy Contino called in in early 2021 to Strengthen the contact tracing platform for the Victorian Department of Health. The decision to use Salesforce had come months after it was initially floated, and a Legal and Social Issues committee was later highly critical of the delay.

Other big names signing with Salesforce have included Macquarie Bank, which is creating a portal for home loan brokers, leveraging its existing investment in Salesforce technology. Coles is also developing a new platform on Salesforce, which it says will become the single point of contact into Coles for suppliers. ANZ, Unicef Australia and Service NSW have also had high profile Salesforce projects in exact times. 

Globally, Salesforce reported a 25 percent increase in revenue for FY22, hitting US$26.5 billion, which saw it claim to be the fastest-growing top-five enterprise software company in history.

“We are on track to becoming the largest enterprise applications company in the world,” the company said in its FY22 financials.

“In fiscal year 2023, we are projecting more than $32 billion in revenue with 22 percent growth in operating cash flow year over year at the high end of the range. No other software company of our size and scale is performing at this level.” 

Australia and New Zealand turned in similar growth, with revenue from contracts with customers for the Australian business up 35 percent from $665.3 million to $898.7 million, while New Zealand grew 32 percent, from $94.9 million to $125.1 million.

As to the breakdown of where the A/NZ revenue is coming from, $920.8 million was from subscription and support services (up from $691.5 million a year earlier), with professional services contributing a further $100.4 million, up from $66.2 million in 2021. More than $2.5 million extra came from training.

And above and beyond the $1.02 billion was $167.4 million in ‘other income’ for the company across Australia and New Zealand, largely from inter-company service fees.

This year’s results also include Slack Australia, purchased in August 2021.

Tue, 02 Aug 2022 09:23:00 -0500 en-us text/html https://istart.com.au/news-items/salesforce-triples-a-nz-profit/
Killexams : Tech consulting firm Provisions Group acquires local firm specializing in Salesforce No result found, try new keyword!Insight Powered will remain a standalone division under Provisions Group and continue its specialization in implementation services, health assessments and quick-start solutions for Salesforce ... Tue, 19 Jul 2022 00:01:00 -0500 text/html https://www.bizjournals.com/nashville/news/2022/07/19/provisions-group-acquires-insight-powered.html Killexams : UK Government signs procurement memo of understanding with Salesforce, but are more needed to prevent a cloud oligopoly?

The UK Government’s Crown Commercial Service (CCS) procurement body has signed a Memorandum of Understanding (MoU) with Salesforce to make it easier and cheaper for public sector organizations to buy from the supplier.

According to Philip Orumwense, Commercial Director and Chief Technology Procurement Officer at CCS:

The agreement will further ensure increased collaboration and aggregation of government and wider public sector spend to achieve increased automation, forecasting, reporting and customer engagement management tools.

The main items on the Salesforce MoU are:

  • A discount on licences (Salesforce, Mulesoft, Tableau & Slack) and services for eligible UK public sector bodies, including health bodies.
  • Free experimentation projects, so that eligible bodies can test and learn how Salesforce solutions can be used to meet their requirements.
  • Direct access to a panel of Salesforce’s SME implementation partners.
  • Discounted training and support.
  • A discounted trial of Salesforce’s Net Zero Cloud, supporting the UK government’s drive towards Net Zero.

Salesforce has a number of UK public sector customers, including the Health Service Executive, Department for Works & Pensions, various local authorities and CCS itself.

More MoUs

CCS has signed a number of such MoUs in exact years with cloud suppliers, including the likes of Oracle, Google and Microsoft. Oracle’s agreement was first signed as far back as 2012 with an updated  and expanded deal signed last year. At that time, Orumwense commented:

This enhanced Memorandum of Understanding will continue to deliver savings and benefits for new and existing public sector customers using Oracle's cloud based technologies. It will continue delivering value for money whilst supporting public sector customers' journey to the cloud.

Expanding the list of suppliers offering cloud services has become a political agenda item in the UK as legislators have queried the amount of business that has gone to Amazon Web Services (AWS). As of February last year, some £75 million of contracts had been awarded in the previous 12 months.

Lord Maude, who previously ran the UK Cabinet Office where he waged a war on excessively priced tech contracts and essentially began the MoU process in earnest as part of his reforms, was quoted as warning:

When it comes to hosting, we've regressed into allowing a small group, and one vendor, in particular, to dominate. If you take a view of the government as simply as a customer, it makes absolutely no sense for the government to be overly dependent on one supplier. No one would sensibly do that.

The Salesforce MoU looks well-timed as CCS recently launched a tender for a range of cloud services in a set of deals that could be worth up to £5 billion in total. Procurement notices have been issued under the G-Cloud 13 framework, covering cloud hosting, cloud software and cloud support, with a further lot for migration and set-up services to follow. Contracts can last for 3 years with an option to extend by a further year.

Eligible suppliers must be able to offer services in the following capabilities:

  • Planning - the provision of planning services to enable customers to move to cloud software and/or hosting services;
  • Setup and Migration- the provision of setup and migration services which involves the process of consolidating and transferring a collection of workloads. Workloads can include emails, files, calendars, document types, related metadata, instant messages, applications, user permissions, compound structure and linked components.
  • Security services - Maintain the confidentiality, integrity and availability of services and information, and protect services against threats.
  • Quality assurance and performance testing - Continuously ensure that a service does what it’s supposed to do to meet user needs efficiently and reliably.
  • Training
  • Ongoing support - Support user needs by providing help before, during and after service delivery.

My take

Having a wider range of potential providers operating under such MoUs is crucial for government to deliver value for taxpayers money.

Those of us who lived through the crusading days of Maude insisting that tech vendors - mostly large US systems houses and consultancies - come back to the negotiating table, tear up their existing contracts and start from scratch, have been dismayed, but not surprised, that the so-called ‘oligopoly’ simply had to sit it out and wait for a change of government/minister to get things back to ‘normal’.

There were successes that linger. The UK’s G-Cloud framework was a triumph when set up and continues to do good work. As an aside, and given this article has been triggered by a Salesforce announcement, I do remember talking to CEO Marc Benioff in London prior to the formal announcement of G-Cloud and how it would work.   

At the time there was a heavy push from certain quarters to make G-Cloud all about virtualization and private cloud rather than the public cloud push it was to become. I asked Benioff if he thought this was the right direction of travel and got a very firm rebuttal as he told me:

The UK government is way behind in this, and way too much into virtualization…Government needs to stop hiding behind the private cloud.

I was in good company - Benioff had been in at the Cabinet Office the previous day and given Maude the same message.  Thirteen years on, the Public Cloud First policy that was shaped later that year still stands, but progress hasn’t been made at the rate that was promised back in those heady launch days and which needs to be achieved.

In 2022, there’s the risk of a different sort of oligopoly, as the concern around AWS' grip on government contracts suggests - and not just in the UK -  but unfortunately there’s no sign of a Maude to take charge this time and bang the negotiating table.

Instead the Secretary of State with responsibility for digital thinks the internet has been around for ten years and retweets memes of politicians being stabbed. Meanwhile a putative, unelected new Prime Minster has just announced that she (somehow) intends to redesign the internet into adults-only and kid-friendly versions. Sigh. 

Mon, 01 Aug 2022 23:26:00 -0500 BRAINSUM en text/html https://diginomica.com/uk-government-signs-procurement-memo-understanding-salesforce-are-more-needed-prevent-cloud
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