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Exam Code: 3314 Practice test 2022 by team
3314 Avaya Aura Experience Portal with POM Implementation and Maintenance Exam

Exam ID : 3314
Exam Title : Avaya Aura® Experience Portal with POM Implementation and Maintenance Exam
Exam Questions : 62
Passing Scores : 66% (41 of 62 correct)


- Describe Web Services.
- Describe AAEP operations.
- Describe the AAEP and POM architecture.
- Describe the Experience Portal External Systems.
- Describe the capabilities of CMS RT Socket-based Routing.
- Describe the enhancements for ICR 7.0.

Experience Portal Implementation

- Describe Agent Assignment options.
- Explain AAEP licensing.
- Explain how agent scripts are created and used.
- Describe the VoIP connections.
- Configure Avaya Aura Experience Portal (AAEP) features and functions.
- Describe the steps to configure the EPM for Email and SMS.

Proactive Outreach Manager

- Define POM server definitions.
- Describe the components of the POM User Interface.
- Describe the enhancements for POM 3.0.
- Describe the standard POM reporting capabilities.
- Explain how agents are assigned to campaigns.
- Verify the prerequisites to the POM installation.
- Describe POM features and functions.
- Install and configure POM features and functions.
- Install POM licenses.
- Perform POM database administration.

ICR Implementation

- Configure Intelligent Customer Routing (ICR).
- Explain the ICR installation requirements.
- Understand ICR reporting capabilities.


- Describe AAEP user requirements.
- Troubleshoot POM database issues.
- Describe the AAEP standard reporting capabilities.
- Explain the AAEP backup procedures.
- Explain the upgrade paths and procedures.
- Verify AAEP operations.
- Describe ICR reporting capabilities.


- Use POM troubleshooting procedures and tools.
- Troubleshoot EPM issues.
- Troubleshoot POM database issues.
- Use AAEP troubleshooting isolation tools, logs and processes.
- Identify ICR messages and log files.

Avaya Aura Experience Portal with POM Implementation and Maintenance Exam
Avaya Implementation test Questions
Killexams : Avaya Implementation test Questions - BingNews Search results Killexams : Avaya Implementation test Questions - BingNews Killexams : Best Enterprise Gear for the 802.11ac Wi-Fi Standard
  • Beamforming (typically transmit)
  • Multi-User Multiple Input Multiple Out (MU-MIMO), introduced with Wave 2
  • Multi-gigabit backhaul
  • Wireless intrusion protection
  • Antenna options

Another very important thing to look for that differentiates each vendor’s individual product lines is their support for spectrum analysis, noise reduction and channel management. What To Look For In 802.11ac Access Points

Let’s take a closer look at some of the features you’ll find in 802.11ac enterprise gear.


All of the WiFi vendors mentioned in the product comparison on page two support some form of beamforming. So what is beamforming? Well at a high level, Beamforming allows the transmitter and MIMO receiver to work together to achieve the best signal possible by using multiple antennas to transmit and receive signals. This is done in order to effectively increase the signal strength by attempting to prevent signals from cancelling each other out at the receiver. This is accomplished through a number of different technical methods, the most simple (relatively) being the alteration of the signal gain and phase. Bi-directional beamforming takes this idea and optimizes it by having both the access points (AP) and the client support beamforming, this way the signal is not only being optimized from the AP to the client, but also from the client to the AP. However, some major wireless vendors have yet to implement it.

As with everything in business, the real results that are provided by a given vendor’s solution can differ significantly from what they promise. Make sure to take the time to test multiple vendors’ products in the target environment to ensure the expected performance is achieved.

MU-MIMO (New In Wave 2)

One of the biggest positive changes that came with Wave 2 supported devices is in their support for Multi-User Multiple Input Multiple Out (MU-MIMO). While Wave 1 devices supported Single User MIMO (SU-MIMO), so have many 802.11n devices for some time. The big change is the support for multiple conversations between different wireless clients at the same time. With SU-MIMO, the AP has to communicate with one device at a time (for very short amounts of time). With MU-MIMO, the AP can now simultaneously communicate with multiple devices, which greatly increases the usability of the wireless network. 

Multi-Gigabit Backhaul

One of the common issues for existing wireless deployments is that APs have been typically deployed using Power over Ethernet (PoE) using a single copper cable for backhaul. With earlier wireless implementations this wasn’t a problem because the aggregate wireless throughput was always lower than the physical capabilities of that single cable. However, with the implementation of 802.11ac Wave 2 devices this is no longer true. There are a few different solutions for this including NBASE-T and MGBASE-T. Both offer solutions that allow existing cabling (copper cables that don’t support 10 Gigabit Ethernet) to stay where they are and now support rates of 2.5 or 5 Gbps, allowing companies to upgrade their wireless infrastructure without needing to upgrade their cabling infrastructure. 

Another option may exist for certain deployments where multiple cables exist for each AP. In this case, it may be possible for a link aggregation solution to work to combine the throughput of multiple links. In these situations look for products that support IEEE 802.3ad (LACP).

However, keep in mind that this is an issue that will only exist for specific environments (high density). Inspect your environment to make sure that this is truly a problem before using it as a selection criteria.

Wireless Intrusion Protection

As with every other piece of networking equipment, security is very important. Most vendors support some type of wireless intrusion protection, typically including detection of rogue access points and clients. While this may be an add-on to some vendor’s product lines, it should be a consideration in your 802.11ac product selection. Antenna Options

In the world of wireless, one thing that can never be overlooked is the selection of available antennas for a specific product. Since the environment that a wireless network must work within is almost always different, the ability to adapt a solution to use multiple types of antennas to achieve good performance is vital.

Spectrum Analysis, Noise Reduction And Channel Management

Anyone who has ever implemented a wireless network is familiar with what noise can do to the availability and capability of a wireless network (is the microwave running?). Most of the vendors have their own features that are intended to reduce both the noise created by their solutions and external noise that affects their solutions. This is done through a combination of both active and passive noise environment detection. Based on the results from this added information, the signal can be modified to best meet the requirements of a specific environment. Most of the 802.11ac solutions we list on page two support the ability to dynamically change the channel being used by each radio depending on this learned information. Some even offer the ability for a dual band radio to change from 2.4 to 5 or vice versa depending on the wireless demand and the current environmental conditions.

The next two steps coming to the wireless evolution are: the full implementation of the 802.11ac standard (also referenced in some places as Wave 3) and the eventual next standard 802.11ax.

802.11ac Full Implementation (Wave 3)

802.11ac Wave 3 is not the official name, but it is a familiar moniker that is used to talk about the full implementation of the 802.11ac standard. The implementation of Wave 2 comes up short against the specifications of the full implementation. The full implementation offers support for a maximum physical rate of around 6.9 Gbps (with a single radio) using 160 Mhz channels (or 80-80 Mhz non-contiguous channels), 256 QAM and 8 spacial streams.

Note: a physical line rate of 6.9 Gbps works out to about 4.5 Gbps of MAC throughput


The next version of the 802.11 standard is going to be 802.11ax. The standard is now in the process of being developed as this article is being written. Some of the things to look for are 10 Gbps wireless speeds, standard support for 1024 QAM (which is already supported in some consumer devices) and possibly (multi-user) multiple input, multiple output-orthogonal frequency division multiplexing (MIMO-OFDM). What else is in store for 802.11ax? We’ll keep an eye out for it and will update this article as more information is made available. Now let’s take a closer look at some of the top 802.11ac access points and how they compare.

Best 802.11ac Access Points Available Today

Since HPE acquired Aruba Networks, there are currently three manufacturers that lead the enterprise wireless LAN space: Cisco, Aruba/HPE, Extreme Networks and Ruckus. However, Cisco is well ahead of the others, maintaining around 45 percent of the total wireless LAN market share. The next sections will go over the currently available 802.11ac access points made by Cisco, Aruba/HPE, Extreme Networks and Ruckus and what they have to offer.

Aruba Networks/HPE 802.11ac Access Points

Aruba currently offers eight 802.11ac series access points. Aruba’s latest 802.11ac Wave 2 access points include the 310, 320 and 330 series devices. Aruba also offers a number of Wave 1 APs including the 200, 210, 220, 228 and 270 series devices.

Avaya 802.11ac Access Points

Avaya currently offers seven 802.11ac series access points. The company only offers one Wave 2 APs (9144), but seven Wave 1.

Cisco 802.11ac Access Points

Cisco currently offers nine Aironet product series that support IEEE 802.11ac, which offer built-in support via internal or external antennas, depending on the specific model. The Aironet 1810w, 1810OEAP, 1830, 1850, 2800 and 3800 are Wave 2 products. The Aironet 1700, 2700 and 3700 are Wave 1 products.

Extreme Networks 802.11ac Access Points

At this time Extreme Networks offers five 802.11ac access points for indoor and outdoor implementations. The AP3965 and AP3935 series APs are Wave 2 products while the AP3865, AP3825 and AP 3805 series are Wave 1 products.  Ruckus Wireless 802.11ac Access Points

Ruckus Wireless has four 802.11ac Wave 1 offerings including the R310, R500, R600 and R700 series of devices and a single Wave 2 offering, the R710.

How To Choose The Best 802.11ac Access Point

As you can see, there are a number of different options available and the selection of the best solution will really depend on the specific environment and the requirements of the situation. If you’re considering purchasing 802.11ac gear, take a look at the available options we listed in this article and compile that with the requirements of the intended environment. Then choose a few products that fill those requirements the best and test the access points in the real environment to ensure their performance before purchasing. In-house testing will not only help you ensure that you’ll get the best performance from your WiFi gear, it might even give you some leverage on the deal when you’re ready to make your final decision.

Tue, 28 Jun 2022 12:00:00 -0500 en text/html
Killexams : Web Real Time Communication Market Destine to Reach CARGR of 65.05 with Size, Share, Industry Growth Rate, Demand & Revenue Forecast

The Web Real Time Communication report classifies the market into different segments based on the application, technique, and end user. These segments are studied in detail incorporating the market estimates and forecasts at the regional and country level. The segment analysis is useful in understanding the growth areas and credible opportunities of the market. In the end, the report makes some important proposals for the new project for the market industry before evaluating its feasibility. Overall the report provides an in-depth insight into the global market industry covering all important parameters.

This Web Real Time Communication report identifies the significant trends and factors driving the industry. This report gives all the top to bottom data of the market through which you can get relevant and appropriate information about the Industry and its competitors. This Web Real Time Communication report also tracks all essential upcoming trends through which it keeps you updated to strive successfully in the market.  The report offers valuable information such as product offering, revenue segmentation, and a business report of the commanding players in the global market.

The web real time communication market is expected to witness market growth at a rate of 65.05% in the forecast period. Data Bridge Market Research report on web real time communication market provides analysis and insights regarding the various factors expected to be prevalent throughout the forecast period while providing their impacts on the market’s growth.

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Key Players Profiled In the Report Includes                                           

  • Avaya Inc.,
  • Cisco,
  • Dialogic Corporation.,
  • Plantronics Inc.,
  • Oracle,
  • Plivo Inc.,
  • Quobis,
  • Ribbon Communications Operating Company, Inc.,
  • Vonage,
  • Polycom, Inc.,
  • Google LLC,
  • AT&T Intellectual Property.,
  • Mitel Networks Corp.,

ALE International, IBM, Cafex Communications Inc., SANGOMA, Temasys Communications., among other domestic and global players. Market share data is available for global, North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South America separately. DBMR analysts understand competitive strengths and provide competitive analysis for each competitor separately.

Key Points of The Report:

Market Overview: The report begins with this section where a product overview and key content on the product and application segments of this market are provided.

Market Forecast: Here the report provides a full forecast for this global market by product, application, and region. It also provides global sales and revenue forecasts for all years in the forecast period.

Competition by Company: Here we analyze the competition of this market, by company price, revenue, sales and market share, market share, competitive landscape, and latest trends, mergers, expansions, acquisitions, and market share of top companies.

Research Results and Conclusion: One of the last sections of the report where analyst findings and findings are provided.

Major factors that are expected to boost the growth of the web real time communication market in the forecast period are the webification of the communications, the rise in the demand for web real time communication solutions from SMBS and the increase in the demand for safe and sturdy communication. On the other hand, the web real time communication standards are currently under the developing stage which will further derail the growth of the web real time communication market in the timeline period.

Extrapolates Covered In The Global Web Real Time Communication Market Report:

**Study over changing competitive market dynamics

**Latest opportunities & challenges, threats, historical & future trends

**Analysis of the geographical distribution and competitive landscape for better

**Report also covers key drivers, latest development trends, new product launches, and other vital aspects as well.

**Statistical study covering market size, share, and revenue for the better understanding of the current market status

What are the market factors that are explained in the Web Real Time Communication Market report?

– Key Strategic Developments: Strategic developments of the market, comprising R&D, new product launch, M&A, agreements, collaborations, partnerships, joint ventures, and regional growth of the leading competitors.

– Key Market Features: Including revenue, price, capacity, capacity utilization rate, gross, production, production rate, consumption, import/export, supply/demand, cost, market share, CAGR, and gross margin.

– Analytical Tools: The analytical tools such as Porter’s five forces analysis, SWOT analysis, feasibility study, and investment return analysis have been used to analyse the growth of the key players operating in the market.

Key Market Segmentation

deployment type and vertical. The growth among segments helps you analyse niche pockets of growth and strategies to approach the market and determine your core application areas and the difference in your target markets.

On the basis of product type, the web real time communication market is segmented into solution, service. Solution is further sub segmented into video calling and conference, voice calling and conference, messaging and file sharing and others. Service is further sub segmented into consulting services, implementation and integration services and others.

On the basis of deployment type, the web real time communication market is segmented into cloud, on-premises.

On the basis of vertical, the web real time communication market is segmented into IT and telecom, media and entertainment, BFSI, retail and consumer goods, public sector and education, healthcare, transportation and logistics, others.

Know More About the Study | Visit @

This comprehensive report provides:

  1. Improve strategic decision making
  2. 2. Research, presentation and business plan support
  3. Show emerging market opportunities to focus on
  4. Industry knowledge improvement
  5. It provides the latest information on important market developments.
  6. Develop an informed growth strategy.
  7. Build technical insight
  8. Description of trends to exploit
  9. Strengthen competitor analysis
  10. By providing a risk analysis, you can avoid pitfalls that other companies may create.
  11. 11. Ultimately, you can maximize your company’s profitability.

Target Audience of the Global Web Real Time Communication Market in Market Study:

**Key Consulting Companies & Advisors

**Large, medium-sized, and small enterprises

**Venture capitalists

**Value-Added Resellers (VARs)

**Third-party knowledge providers

**Investment bankers


Frequently Asked Questions

**What will the market size in future and at what rate will it grow?

**What are the major growth driving factors for the global Web Real Time Communication market during the forecast period?

**What are the trends in the global Web Real Time Communication market?

**What are the key factors hampering the growth of the global Web Real Time Communication market?

**Which are the key players forming the competitive landscape?

**What is the current market size?

Click to view the full report Table of Contents @

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Data Bridge Market Research is a multinational management consulting firm with offices in India and Canada. As an innovative and neoteric market analysis and advisory company with unmatched durability level and advanced approaches. We are committed to uncover the best consumer prospects and to foster useful knowledge for your company to succeed in the market.

Data Bridge Market Research is a result of sheer wisdom and practice that was conceived and built-in Pune in the year 2015. The company came into existence from the healthcare department with far fewer employees intending to cover the whole market while providing the best class analysis. Later, the company widened its departments, as well as expands their reach by opening a new office in Gurugram location in the year 2018, where a team of highly qualified personnel joins hands for the growth of the company. “Even in the tough times of COVID-19 where the Virus slowed down everything around the world, the dedicated Team of Data Bridge Market Research worked round the clock to provide quality and support to our client base, which also tells about the excellence in our sleeve.”

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Thu, 04 Aug 2022 01:06:00 -0500 CDN Newswire en-US text/html
Killexams : Summer Principals Academy NYC

Lorea Martinez- Perez

Pro Seminar in Education Leadership: SAT and Social Emotional Leadership

Lorea is a researcher and consultant, supporting schools to implement Social Emotional Learning (SEL) programs and practices, by teaching educators and administrators the principles of emotional intelligence. She is a faculty member of the Principals Academy at
Teachers College, Columbia University. Past and current clients include Aspire Public Schools, New Schools Venture Fund, Learning Policy Institute, Hispanic Information Telecommunications Network
(HITN), Facebook, Nearpod, LEEP Dual Language Academies, as well as a number of public, private and charter schools. Her favorite emotions are curiosity, courage and serenity.

Lorea approaches the implementation of SEL programs with the expertise of a practitioner and the rigor of a researcher. Her most accurate case study, conducted with the Learning Policy Institute (LPI), investigates how pre-service and in-service teacher training can support good teaching practices and SEL integration into the school day. Using Six Seconds assessment tools, Lorea has studied how principals’ emotional intelligence support their leadership effectiveness, and has partnered with school districts to develop the capacity of their leadership teams. Her doctoral dissertation received
highest honors from the Universitat Autònoma de Barcelona, and won the 2014 Graduate Student Award for Excellence in SEL Research from the American Association of Educational Research (AERA). A testimony of the impact SEL can have on students and teachers, her research identifies the conditions that make SEL implementation successful in schools. She is part of the leadership committee at AERA’s SEL Special Interest Group, currently serving as the Program Chair.

Lorea published her first book for teachers, the EQ Educator, in 2018, and she is currently working on a second book, Teaching with the HEART in Mind. She has published several peer-reviewed articles in the Journal of Character Education, the Journal of Advanced Developmental Psychology, the International Journal of Emotional Education, the Advances in SEL Research, the Manual de Orientación y Tutoría, and the well-known educational website Edutopia. She frequently blogs about how to incorporate SEL in teaching practices. Prior to her research and consulting work, Lorea was a special education teacher and administrator, serving students and adults in Spain, Nicaragua, Peru and California where she led several successful innovative initiatives. She developed the first Special Education Program for 8 charter schools in the San Francisco-Bay Area and created a training-of-trainers program to enable 500+ school data leaders to interpret student achievement results
to make instructional decisions.

Sun, 22 May 2022 23:18:00 -0500 en text/html
Killexams : Tag "technology" No result found, try new keyword!If anyone asked you this question, chances are that you would answer ‘no’. Now, let’s take a look at the way things are around us. Right from the time you wake up, to the ... Fri, 19 Jun 2020 09:09:00 -0500 text/html Killexams : Global Contact Center Analytics Market Report to 2028 - Increasing Adoption of Technologies Across Contact Centers is Driving Growth

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Global Contact Center Analytics Market

Global Contact Center Analytics Market

Dublin, July 21, 2022 (GLOBE NEWSWIRE) -- The "Global Contact Center Analytics Market Size, Share & Industry Trends Analysis Report By Component, By Application, By Deployment Mode, By Organization Size, By Vertical, By Regional Outlook and Forecast, 2022 - 2028" report has been added to's offering.

The Global Contact Center Analytics Market size is expected to reach $3.1 billion by 2028, rising at a market growth of 11.2% CAGR during the forecast period.

The analysis of common contact center metrics to determine trends, causes, impacts, and outcomes are known as contact center analytics. Speech and text analytics, predictive analytics, customer analytics, and performance analytics are all part of it. The process of gathering and assessing customer data to uncover important insights about the service organization's performance is known as call center analytics. Customer satisfaction (CSAT), customer retention, revenue, customer effort score, and SLA performance are all factors that are considered in contact center analytics.

The gathering, measurement, as well as reporting of performance indicators within a contact center, is referred as call center analytics. It keeps track of inbound and outbound call data as well as agent performance. Handle time, customer satisfaction, call volume, and hold time are examples of common analytics. Call center analytics, on the other hand, is about much more than call times. It takes into account the human element to affect how calls are managed, as well as the overall customer experience.

Call center supervisors may usually get this information using specialist analytics tools. However, supervisors and team leaders frequently have access to call center data. Agents in more contemporary contact centers are given this real-time data so they can keep track of escalating call volumes. Call data, on the other hand, can help a user to create an excellent customer experience, increase brand loyalty, and enhance overall efficiency with the correct tools and approach.

COVID-19 Impact Analysis

The COVID-19 pandemic majorly impacted various businesses all over the world, due to which, the worldwide economy was significantly demolished. In addition, in order to regulate the spread of the COVID-19 infection, worldwide governments imposed lockdown in their countries. As a result of the lockdown enforcement, several companies and manufacturing went under a temporary closure, which hindered the production of various goods. Moreover, because of the stringent travel restrictions that were imposed by governments, the worldwide supply chain was also devastated which led to the shortage of various goods and intermediate goods.

Market Growth Factors

Increasing adoption of technologies across contact centers

Organizations incorporate their contact centers with rigorous software and analytics-based telephony technologies, like advanced analytics technologies (such as speech analytics and data analytics), real-time monitoring and analytics, and software such as ACDs, CTI, dialer APIs, and Voice over Internet Protocol (VoIP), as both contact centers' home working agents, as well as office agents, maintain inbound, outbound, and blended calls, emails, web inquiries, and chats.

By quickly adjusting to evolving client preferences, these technologies assist firms in improving and speeding up their responsiveness and consistency. Software-based telephony technologies, on the other hand, enable call centers to communicate with customers via their computers rather than a traditional phone system.

Increasing demand for self-service interactions among customers

Customers prefer to communicate with contact center personnel in real-time to get answers to their questions. However, the waiting and holding time involved in connecting with an agent degrades the entire consumer experience. Customer satisfaction is a key goal for the majority of businesses since client experience (CX) is critical to preserving customer connections.

Organizations may Improve customer experiences by using strong self-service bots and modern contact center technology like AI, ML, and analytics. These technologies also assisted call centers in dealing with the surge in calls that occurred during and after the COVID-19 outbreak.

Marketing Restraining Factor:

Data and security-related concerns

Because they maintain such a large amount of sensitive consumer information, contact centers are at high risk of encountering significant issues in terms of data privacy and security. The number of fraud attempts against contact centers is rapidly surging to an alarming level, prompting businesses to respond with new solutions designed to detect fraudulent calls.

According to the State of Call Center Authentication survey from 2018, more than 80% of respondents preferred a full authentication process before answering calls. When it comes to security considerations, call validation becomes critical. However, it has the potential to frustrate clients, resulting in a poor customer experience and low overall satisfaction.

Key Topics Covered:

Chapter 1. Market Scope & Methodology

Chapter 2. Market Overview
2.1 Introduction
2.1.1 Overview Market composition and scenario
2.2 Key Factors Impacting the Market
2.2.1 Market Drivers
2.2.2 Market Restraints

Chapter 3. Competition Analysis - Global
3.1 KBV Cardinal Matrix
3.2 accurate Industry Wide Strategic Developments
3.2.1 Partnerships, Collaborations and Agreements
3.2.2 Product Launches and Product Expansions
3.2.3 Acquisition and Mergers
3.3 Market Share Analysis, 2021
3.4 Top Winning Strategies
3.4.1 Key Leading Strategies: Percentage Distribution (2018-2022)
3.4.2 Key Strategic Move: (Partnerships, Collaborations and Agreements : 2019, Oct - 2021, May) Leading Players

Chapter 4. Global Contact Center Analytics Market by Component
4.1 Global Software Market by Region
4.2 Global Contact Center Analytics Market by Software Type
4.2.1 Global Speech Analytics Market by Region
4.2.2 Global Text Analytics Market by Region
4.2.3 Global Desktop Analytics Market by Region
4.2.4 Global Predictive Analytics Market by Region
4.2.5 Global Cross-channel Analytics & Performance Analytics Market by Region
4.3 Global Services Market by Region

Chapter 5. Global Contact Center Analytics Market by Application
5.1 Global Customer Experience Management Market by Region
5.2 Global Workforce Optimization Market by Region
5.3 Global Risk & Compliance Management Market by Region
5.4 Global Log Management, Real-Time Monitoring & Analysis Market by Region
5.5 Global Automatic Call Distributor & Others Market by Region

Chapter 6. Global Contact Center Analytics Market by Deployment Mode
6.1 Global Cloud Market by Region
6.2 Global On-premise Market by Region

Chapter 7. Global Contact Center Analytics Market by Organization Size
7.1 Global Large Enterprises Market by Region
7.2 Global Small & Medium Enterprises (SMEs) Market by Region

Chapter 8. Global Contact Center Analytics Market by Vertical
8.1 Global BFSI Market by Region
8.2 Global Retail & Consumer Goods Market by Region
8.3 Global Energy & Utilities Market by Region
8.4 Global Government & Defense Market by Region
8.5 Global Healthcare & Life Sciences Market by Region
8.6 Global Manufacturing Market by Region
8.7 Global Telecom & IT Market by Region
8.8 Global Travel & Hospitality Market by Region
8.9 Global Others Market by Region

Chapter 9. Global Contact Center Analytics Market by Region

Chapter 10. Company Profiles
10.1 Oracle Corporation
10.1.1 Company Overview
10.1.2 Financial Analysis
10.1.3 Segmental and Regional Analysis
10.1.4 Research & Development Expense
10.1.5 accurate strategies and developments: Product Launches and Product Expansions:
10.1.6 SWOT Analysis
10.2 Cisco Systems, Inc.
10.2.1 Company Overview
10.2.2 Financial Analysis
10.2.3 Regional Analysis
10.2.4 Research & Development Expense
10.2.5 accurate strategies and developments: Acquisition and Mergers:
10.3 Avaya Holdings Corporation
10.3.1 Company Overview
10.3.2 Financial Analysis
10.3.3 Segmental and Regional Analysis
10.3.4 Research & Development Expense
10.3.5 accurate strategies and developments: Partnerships, Collaborations, and Agreements: Product Launches and Product Expansions: Acquisition and Mergers:
10.4 Genpact Limited
10.4.1 Company Overview
10.4.2 Financial Analysis
10.4.3 Segmental and Regional Analysis
10.5 NICE Ltd.
10.5.1 Company Overview
10.5.2 Financial Analysis
10.5.3 Segmental and Regional Analysis
10.5.4 Research & Development Expenses
10.5.5 accurate strategies and developments: Acquisition and Mergers:
10.6 SAP SE
10.6.1 Company Overview
10.6.2 Financial Analysis
10.6.3 Segmental and Regional Analysis
10.6.4 Research & Development Expense
10.6.5 accurate strategies and developments: Product Launches and Product Expansions:
10.7 8x8, Inc.
10.7.1 Company Overview
10.7.2 Financial Analysis
10.7.3 Regional Analysis
10.7.4 Research & Development Expenses
10.7.5 accurate strategies and developments: Partnerships, Collaborations, and Agreements:
10.8 Talkdesk, Inc.
10.8.1 Company Overview
10.8.2 accurate strategies and developments: Partnerships, Collaborations, and Agreements: Product Launches and Product Expansions:
10.9 Genesys Telecommunications Laboratories, Inc.
10.9.1 Company Overview
10.9.2 accurate strategies and developments: Partnerships, Collaborations, and Agreements:
10.10. CallMiner, Inc.
10.10.1 Company Overview

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Killexams : Contact Center Analytics Market Is Expected to Reach $8.1 Billion by 2031: Says AMR

Allied Market Research

Rise in demand for advanced customer experience management drives the growth of the contact center analytics market. Based on deployment model, the on-premise segment contributed to the major share in 2021. By region, on the other hand, the market across Asia-Pacific would cite the fastest CAGR by 2031.

Portland, OR , July 07, 2022 (GLOBE NEWSWIRE) -- According to the report published by Allied Market Research, the global contact center analytics market was estimated at $1.3 billion in 2021 and is expected to hit $8.1 billion by 2031, registering a CAGR of 20.6% from 2022 to 2031. The report provides an in-depth analysis of the top investment pockets, top winning strategies, drivers & opportunities, market size & estimations, competitive scenario, and varying market trends.

Rise in demand for advanced customer experience management drives the growth of the contact center analytics market. On the other hand, factors such as implementation time and high cost of the system impede the growth to some extent. However, growing application of predictive analytics and real-time monitoring and increase in requirements for better customer experience management solutions are anticipated to create lucrative opportunities in the industry.

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Covid-19 scenario-

  • Surge in demand for contact centers from people seeking help to protect their assets by deferring their loan payments and preferring lower interest rates heightened the volume of calls registered by call centers, which impacted the global contact center analytics market positively.

  • Rise in call volume accentuated the need for contact center analytics solutions to analyze customer data effectively. This trend is most likely to continue post pandemic as well.

Get detailed COVID-19 impact analysis on the contact center analytics market:

The global contact center analytics market is analyzed across component, deployment model, industry vertical, and region. Based on component, the solution segment contributed to more than two-thirds of the total market revenue in 2021, and is projected to lead the trail by 2031. The services segment, moreover, would exhibit the highest CAGR of 22.0% during the forecast period.

Based on deployment model, the on-premise segment contributed to nearly three-fifths of the total market revenue each in 2021, and is projected to lead the trail by 2031. The cloud segment, on the other hand, would exhibit the fastest CAGR of 22.8% during the forecast period.

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Based on region, the market across North America held the major share in 2021, garnering nearly two-fifths of the global contact center analytics market. The Asia-Pacific region would manifest the fastest CAGR of 22.3% throughout the forecast period. The other provinces studied in the report include Europe and LAMEA.

The key market players analyzed in the global contact center analytics industry report include Cisco, Oracle, Genpact, SAP SE, Five 9, Talkdesk, Inc., Nice Ltd., 8*8 Inc., and Avaya Inc. These market players have adhered to several strategies including partnership, expansion, collaboration, joint ventures, and others to prove their flair in the industry.

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About Us:

Allied Market Research (AMR) is a full-service market research and business-consulting wing of Allied Analytics LLP based in Portland, Oregon. Allied Market Research provides global enterprises as well as medium and small businesses with unmatched quality of "Market Research Reports" and "Business Intelligence Solutions." AMR has a targeted view to provide business insights and consulting to assist its clients to make strategic business decisions and achieve sustainable growth in their respective market domain.

Pawan Kumar, the CEO of Allied Market Research, is leading the organization toward providing high-quality data and insights. We are in professional corporate relations with various companies and this helps us in digging out market data that helps us generate accurate research data tables and confirms utmost accuracy in our market forecasting. Each and every data presented in the reports published by us is extracted through primary interviews with top officials from leading companies of domain concerned. Our secondary data procurement methodology includes deep online and offline research and discussion with knowledgeable professionals and analysts in the industry.

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