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3314 Avaya Aura Experience Portal with POM Implementation and Maintenance Exam

Exam ID : 3314

Exam Title : Avaya Aura® Experience Portal with POM Implementation and Maintenance Exam

Exam Questions : 62

Passing Scores : 66% (41 of 62 correct)



Architecture



- Describe Web Services.

- Describe AAEP operations.

- Describe the AAEP and POM architecture.

- Describe the Experience Portal External Systems.

- Describe the capabilities of CMS RT Socket-based Routing.

- Describe the enhancements for ICR 7.0.



Experience Portal Implementation



- Describe Agent Assignment options.

- Explain AAEP licensing.

- Explain how agent scripts are created and used.

- Describe the VoIP connections.

- Configure Avaya Aura Experience Portal (AAEP) features and functions.

- Describe the steps to configure the EPM for Email and SMS.



Proactive Outreach Manager



- Define POM server definitions.

- Describe the components of the POM User Interface.

- Describe the enhancements for POM 3.0.

- Describe the standard POM reporting capabilities.

- Explain how agents are assigned to campaigns.

- Verify the prerequisites to the POM installation.

- Describe POM features and functions.

- Install and configure POM features and functions.

- Install POM licenses.

- Perform POM database administration.



ICR Implementation



- Configure Intelligent Customer Routing (ICR).

- Explain the ICR installation requirements.

- Understand ICR reporting capabilities.



Maintenance



- Describe AAEP user requirements.

- Troubleshoot POM database issues.

- Describe the AAEP standard reporting capabilities.

- Explain the AAEP backup procedures.

- Explain the upgrade paths and procedures.

- Verify AAEP operations.

- Describe ICR reporting capabilities.



Troubleshooting



- Use POM troubleshooting procedures and tools.

- Troubleshoot EPM issues.

- Troubleshoot POM database issues.

- Use AAEP troubleshooting isolation tools, logs and processes.

- Identify ICR messages and log files.
Avaya Aura Experience Portal with POM Implementation and Maintenance Exam
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Avaya
3314
Avaya Aura Experience Portal with POM Implementation
and Maintenance Exam
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Question: 58
If a call enters the system and matches more than one URI, what determines the
application that will handle the request?
A. The Launch Order link on the Add Application page is used to set the priority.
B. On the Add Application form, the Set Priority field assigns the priority.
C. The inbound called numbers or URIs cannot match more than one application.
D. The Short With field on the Add Application form sets the order.
Answer: C
Question: 59
Which statement about Auxiliary Experience Portal Manager (EPM) is true?
A. An Auxiliary EPM can be installed co-resident with MPP server.
B. An Auxiliary EPM can be Installed on a single server AAEP system.
C. More than one Auxiliary EPM server can be added per AAEP system.
D. Only one Auxiliary EPM server can be added per Avaya Aura Experience Portal
(AAEP) system.
Answer: B
Question: 60
When the Avaya Aura Experience Portal (AAEP) software receives 3 call, what starts
the associated speech application that controls the call flow?
A. ASR
B. ITS
C. MPP
D. EPMs
Answer: C
Question: 61
Which two types of connections does the Experience Portal Short Message Service
channel support?
A. HTML
B. IMAP4
C. POP3
D. SMPP
E. HTTP
Answer: B, C
Question: 62
Which report displays information starting with the initial inbound or outbound call and
ending with the termination of the CCXML page?
A. Data Report
B. Application Detail Report
C. Contact Detail Report
D. Session Detail Report
Answer: D
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Avaya Implementation information search - BingNews https://killexams.com/pass4sure/exam-detail/3314 Search results Avaya Implementation information search - BingNews https://killexams.com/pass4sure/exam-detail/3314 https://killexams.com/exam_list/Avaya Avaya J179 Phone Quick Reference

Getting To Know Your Avaya J179

Your Avaya desk phone can perform some pretty advanced tasks if you know how to navigate the phone’s settings. A schematic and glossary of the phone, its buttons and icons is available on the Avaya J179 Phone page.

If you have any further questions about setting up or using other features of your desk phone not covered here, contact the Service Desk at (916) 278-7337.

Extended Features of Your Avaya Desk Phone

Commonly Used Features

Symbols, Icons & Buttons

Conference Calling

You may add up to five people on a call.

Setting up a conference call

  1. From the Phone screen, select your active call if not already on that line.
  2. Press Conf.
  3. Dial the telephone number, or call the person from the Contacts list, or call the person from the History list.
  4. When the person answers, press Join or OK to add the person to the existing call.
  5. Press Add and repeat these steps to add another person to the conference call.

Adding a person on hold to a conference call

  1. From the Phone screen, select your active call.
  2. Press “Conf”, you will get dial tone
  3. Select the call on hold that you want to add to the conference.
  4. Press “Join” to add the person to the conference call.

Dropping a person from a conference call

  1. To drop the last person you added onto the call, Press the “Drop” Button.

Personalizing Button Labels

You can change the labels that the phone displays for your extensions, features, and abbreviated dial or speed dial buttons. For example, you can change the label for your extension to My Line. If you have a button module attached to your phone, you can change any of those labels. For example, you can change a Help Desk extension to read Help Desk.

  1. Press Main Menu.
  2. Select Options & Settings or Phone Settings.
  3. Press Select or OK.
  4. Select Application Settings.
  5. Select Personalize Labels.
  6. Press Change or OK. The phone displays the labels which you can edit.
  7. Select the label you want to edit. If the label you want to edit is on the Features menu, scroll right to access the Features menu, and select the label you want to edit.
  8. Press Edit.
  9. Edit the label. Press More then Clear to clear all text fields and start again.
  10. Press Save or OK.
  11. (Optional) To revert to the default button labels, select Main Menu > Options & Settings > Application Settings > Restore Default Button Labels.
    1. Press Select.
    2. Press Default.

Speed Dial

If you want to set up your phone to speed dial contacts on or off campus, follow the steps below:

  1. From the initial screen on your phone, press the down arrow until you find the Abr Program button.
  2. Press the Abr Program button, then select the Speed Dial (SD) button you want to use.
  3. If it is an extension on campus, just dial the five digit extension, then press # to save it. That’s pretty much it.
  4. If it is an off-campus number, dial 9 followed by area code and the rest of the number (ex: 9-916-555-5555). Save it by pressing #.
  5. In both cases, press the Speaker button to exit programming mode.
  6. Test the speed dial by pressing the speed dial button.

Setting Headset Ringer

You can get incoming call alert through your headset and the speaker. This might be convenient if you want to turn the speaker alert off or you have a wireless headset. Note: Not all the headsets support audible alerts.

  1. Press Main menu.
  2. Navigate to Options and Settings > Call Settings > Headset Signaling.
  3. Select from the three settings using the corresponding buttons:
    • None: No ringing tone is sent to the headset. Headset remains on hook until headset switch-hook button is pressed for an incoming call.
    • Switchhook and Alerts: On an incoming call, the phone plays an alert tone in the headset every 5 seconds.
    • Switchhook only: The phone does not send the ringing tone to the headset. The headset switchhook button is non functional.
  4. Press Save.

Adjusting Display Brightness

  1. Press Home.
  2. Press Main menu.
  3. Select Options & Settings or Phone Settings.
  4. Press Select.
  5. Select Screen & Sound Options.
  6. Press Select.
  7. Select Brightness or Contrast.
  8. Press Change.
  9. Select Phone or an attached button module.
  10. Scroll to the right or left to adjust the brightness or contrast.
  11. Press Save.
Wed, 05 Jan 2022 16:22:00 -0600 en text/html https://www.csus.edu/information-resources-technology/communication-collaboration/new-phone-migration.html
Security 102: Information Security Plan Implementation

Following Steps for Implementation
A well-developed security plan sets forth requirements and specifications that point to potential solutions. During the implementation phase, an organization:

  • uses plan specifications to identify useful products and services
  • defines an overall implementation architecture
  • develops a project plan for implementation of these products and services
  • creates standard operational procedures for use of the solutions; and
  • develops a training plan (and materials, if necessary) to train users and administrators on use of the solutions.
  • This list appears to be relatively straightforward, and it should be. Unfortunately, in practice, many organizations make executing implementation tasks unnecessarily difficult.
  • Complexity is usually caused by the implementation team's failure to "pre-wire" the organization. In this context, pre-wiring is convincing management teams that the security program is in the best interest of the organization as a whole, and the teams' respective parts. Implementation of a security program in a properly pre-wired organization should be relatively painless.
  • Also, in most organizations, a common implementation hurdle is the temporary workload increase due to information security plan training. This training is aimed at preparing employees to operate and work successfully within the program. However, like any important training, it takes time and pulls employees away from usual responsibilities.
  • Implementing the Program Gently and Incrementally
    Managing an organization to successfully protect its information often requires a gentle rather than forceful approach. Security managers must remember employees are not all information security experts; they are information users who draw on data to perform needed tasks within the organization.
  • While it may appear easier to adopt a heavy-handed approach regarding development, implementation, testing and management of a security plan, such an approach upsets large numbers of information users. In contrast, a more gentle approach garners acceptance and--in the end--an increased level of security since employees see the value of guarding the data and, thus, want to protect it. After all, employees feel pride and ownership for information they have created.
  • Along with a temperate attitude, organizations will find greater success in an incremental approach to implementation. Although appearing to take longer, a step-by-step approach is frequently more positive and has less impact on the operation of the organization than a single large project. Incremental implementation eases security controls into operation.
  • Starting with Small Improvements
    Small improvements in security are easier to implement than large ones. A simple process enhances the positive reactions from all persons involved in the changes, including implementers, users, managers and others. For one, incremental improvements are easier from the user's perspective (i.e., the user doesn't have to radically change the way he/she works). Also, incremental changes require less user and administrator training - something the already overworked professionals will appreciate.
  • From the security manager's perspective, incremental improvements are easier to manage, monitor and implement, along with being more readily accepted by the user population.
  • Despite all the positive aspects of the incremental approach to implementing the security plan, it does require careful project management to succeed. Putting the plan into practice piece-by-piece means that the subsequent phases of implementation build upon controls that must be present and operational. This means that the initial part of each upgrade is to check that the previous level is still properly configured. Clearly, this adds additional resource requirements to each phase of the implementation.
  • In summary, implementation of an information security plan can be a positive experience when completed in a thoughtful and incremental manner. The end results of a more secure computing environment--including a sharper competitive edge for the business--are well worth the effort.
  • Watch for the final Security 102 class, "Information Security Plan Testing and Management."
Thu, 23 May 2002 10:56:00 -0500 text/html https://www.crn.com/features/security/18820712/security-102-information-security-plan-implementation
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Investors weren't happy with the company's latest financial results.

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The unified communications specialist reported financial results that were far better than expected.

Why Avaya Stock Crashed 13% This Morning

Rich Smith  |  May 6, 2021

Avaya's Q2 earnings miss could be only the beginning.

Why Avaya Stock Fell on Wednesday

Anders Bylund  |  Nov 18, 2020

The unified communications specialist reported mixed earnings last night.

Why Shares of Avaya Holdings Jumped Today

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A revenue beat and solid guidance propelled the stock higher.

Tue, 31 Jan 2023 21:58:00 -0600 en text/html https://www.fool.com/quote/nyse/avya/
Do you search compulsively for health information online? You could have this common disorder

In the age of "Dr. Google," it can be tempting to click your way to self-diagnosis — but an overload of health information can cause its own set of symptoms.

"Cyberchondria," a subset of health anxiety, is described as a condition in which an individual excessively searches for health information online

While cyberchrondria may not start as a physical disease, it can cause intense levels of anxiety and fear that can negatively impact a person's health, according to Dr. Maggie Williams, a family physician in Scottsdale, Arizona, and medical director for MDLIVE Virtual Primary Care.

BLOOD TEST MAY PREDICT THE ORGANS IN THE BODY THAT ARE AGING FASTER THAN NORMAL, SAYS STANFORD STUDY

Dr. Marc Siegel, clinical professor of medicine at NYU Langone Medical Center and a Fox News medical contributor, said he and his colleagues used to call the condition "medical students' disease."

An overload of health information can cause its own set of symptoms called "cyberchondria," or heightened health anxiety.  (iStock)

"When you know a little, but not enough, you imagine you have everything and constantly worry," he told Fox News Digital.

Although cyberchondria is not listed in the Diagnostic and Statistical Manual of Mental Disorders (DSM-5) as a formal diagnosis, it’s thought to be closely related to hypochrondria, a more general heightened anxiety about one’s health.

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In 2014, two U.K. researchers, Eoin McElroy and Mark Shevlin, created a "cyberchrondria severity scale" that measures a person's score across eight areas: compulsion, distress, excessiveness, reassurance seeking and mistrust of medical professionals.

Growing prevalence of cyberchrondria

As Siegel pointed out, the condition is becoming more common over time. 

"The invention of the internet and then the perfection of search engines created a global hypochondria, where patients searched to find possible explanations for their symptoms," he said.

"The invention of the internet and then the perfection of search engines created a global hypochondria, where patients searched to find possible explanations for their symptoms," a doctor told Fox News Digital. (iStock)

"It especially increased during the pandemic, when dogma abounded and everyone was suddenly an expert," Siegel added.

A study published in JIMR Formative Research last year found that COVID-19 caused a spike in the condition in spring 2020, as people experienced higher levels of "cyberchondria-related distress and compulsion during the pandemic."

"The invention of the internet and then the perfection of search engines created a global hypochondria, where patients searched to find possible explanations for their symptoms."

One user shared experiences with cyberchrondria on Reddit: "I thought that I might see something that will ease my mind, but … it makes it all worse and worse. Out of the 100 times I checked a symptom online, only 10 of them kinda made me feel safe."

Another user wrote, "I'm pretty sure I have this. The pandemic definitely made my health anxiety worse. Unfortunately, the pandemic also made it harder to get in to see a doctor in a timely manner and so the internet is the next logical place to look for answers."

In one study, more than half of respondents said they searched online instead of going to the doctor — and more than two in five turned to social media to ask about their symptoms. (iStock)

In a small study by MDLIVE Virtual Primary Care, more than half of respondents said they searched online instead of going to the doctor, and more than two in five (42%) turned to social media to ask about their symptoms.

Another 22% said they rely on artificial intelligence for medical answers.

CHATGPT FOUND BY STUDY TO SPREAD INACCURACIES WHEN ANSWERING MEDICATION QUESTIONS

Nearly half of the 518 respondents, who provided data in August 2023, said they have misdiagnosed or mistreated an issue based on information they found online.

As Siegel warned, online medical information "isn't often accurate, and it isn't filtered, and it lacks clinical judgment."

Telltale signs of cyberchondria

Several signs may indicate that people are experiencing cyberchondria, Williams said.

10 FUNCTIONAL HEALTH PREDICTIONS FOR 2024, ACCORDING TO A DOCTOR AND A WELLNESS EXPERT

"Most people may not recognize the symptoms before it’s too late, after they’ve invested hours, delayed access to the doctor and worsened their overall anxiety," she told Fox News Digital.

One warning sign is spending one to three hours or more at a time searching for symptoms online.

A quarter of survey respondents said that when experiencing a health issue, they spend more than one hour searching for their symptoms online. (iStock)

A quarter of the survey respondents said that when experiencing a health issue, they spend more than one hour searching for their symptoms online.

Obsessive medical searches may also get in the way of day-to-day activities, Williams noted.

In the MDLIVE study, 41% of respondents said that compulsively searching for symptoms has gotten in the way of their daily tasks.

"Most people may not recognize the symptoms before it’s too late, after they’ve invested hours, delayed access to the doctor and worsened their overall anxiety."

"You may feel a compulsion to search online constantly, often rechecking symptoms multiple times, despite having completed an exhaustive search," Williams said.

Another symptom of cyberchrondria is high levels of distress and anxiety when searching for symptoms online — an rather than easing of concerns.

It’s best to consult with a health care professional at the onset of any symptoms, a doctor advised.  (iStock)

Fifty-eight percent of the participants in MDLIVE’s study said that searching online for their symptoms made them more anxious. 

"You may also have a heightened fixation on a particularly serious disease or condition, despite any evidence that you are suffering from it," Williams added.

Addressing or preventing cyberchondria

If you think you may be experiencing symptoms of cyberchondria, Williams said it’s important to set boundaries on the time spent searching for health information online. 

"Resist the urge to check and recheck symptoms," she advised.

FREE COVID TESTS COMING TO US SCHOOLS, SAYS FEDERAL GOVERNMENT: ‘PREVENTING THE SPREAD’

She also recommends avoiding "deep diving" into online forums or threads where people share "worst-case scenarios." 

"These tend to be exceptions rather than the rule, which can unnecessarily increase your anxiety," she said.

It’s best to consult with a health care professional at the onset of any symptoms, Williams advised. 

For those who might have trouble physically getting to a doctor’s office, a doctor suggested setting up a telehealth visit to address concerns in a timely manner, which will reduce the temptation to dive into online searching. (iStock)

"They can provide accurate information about your health concerns, potentially helping you to sidestep the slippery slope of cyberchondria," she said.

Siegel noted that as a physician, one of his jobs is to help patients sort through their fears and worries and put them in perspective of real risk and disease. 

"You may also have a heightened fixation on a particularly serious disease or condition, despite any evidence that you are suffering from it."

"This is even more the case with social media, where you end up searching through videos — especially TikTok — and become convinced you have a disease," he said. "This all increases anxiety and is bad for health."

For those who might have trouble physically getting to a doctor’s office, Williams suggested setting up a telehealth visit to address concerns in a timely manner, which will reduce the temptation to dive into online searching.

CLICK HERE TO SIGN UP FOR OUR HEALTH NEWSLETTER

It's important to address cyberchrondria seriously, just as you would with any other health issue, she said.

"If you're experiencing anxiety related to your health, you may find it helpful to speak with a mental health professional."

For people suffering from cyberchondria, experts recommend finding a trustworthy doctor who can guide them. (iStock)

While there are some reputable sources of health information on the internet, not all online information is factual or trustworthy.

"I still rely on the Centers for Disease Control and Prevention (CDC), National Institutes for Health, Mayo Clinic, NYU Langone and CIDRAP (Center for Infectious Disease Research and Policy)," said Siegel.

CLICK HERE TO GET THE FOX NEWS APP

That said, he warned that even vetted medical websites can still sometimes be wrong.

For those suffering from cyberchondria, Siegel advised them to find a doctor they can trust who can help guide them, while at the same time pulling back from online sources.

For more Health articles, visit www.foxnews.com/health.

Wed, 13 Dec 2023 21:38:00 -0600 Fox News en text/html https://www.foxnews.com/health/do-you-search-compulsively-health-information-online-you-could-have-common-disorder
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Additional Information

The contents of the WebMD Site, such as text, graphics, images, and other material contained on the WebMD Site ("Content") are for informational purposes only. The Content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on the WebMD Site!

If you think you may have a medical emergency, call your doctor or 911 immediately. WebMD does not recommend or endorse any specific tests, physicians, products, procedures, opinions, or other information that may be mentioned on the Site. Reliance on any information provided by WebMD, WebMD employees, others appearing on the Site at the invitation of WebMD, or other visitors to the Site is solely at your own risk.

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Home Page [www.rit.edu]

These applications have been designed and developed by RIT Students in partnership with ITS.

Tiger Center - A tool that allows RIT students to search for classes, view important academic information, and get their class schedule in iCal format. Additional features are in development to Boost the student experience. To receive support or provide feedback, please visit help.rit.edu.

Wed, 27 Apr 2022 10:13:00 -0500 en text/html https://www.rit.edu/infocenter/
Student Information System Maintenance Info

Bringing you new services and functionality!

Student Information System (SIS) Planned Downtime

The SIS program team will periodically migrate enhancements to the SIS or implement required maintenance updates. The migration process will clear the system’s cache and users who log in immediately after the migration may experience temporary slowness as the cache rebuilds.

The SIS program team has worked hard to find the least disruptive dates and times for these migrations.  Migrations are completed overnight typically within 6 hours or less. Maintenance activities are larger efforts that require a longer downtime. A campus message will be sent prior to the maintenance activity.

If you have any questions, please contact the RIT Service Center at 585-475-5000 or help.rit.edu. For information on the status of ITS systems, please visit the ITS website at www.rit.edu/its or follow us on Twitter, @RIT_ITSStatus.

Tue, 22 Nov 2016 12:23:00 -0600 en text/html https://www.rit.edu/infocenter/maintenance
Do you search compulsively for health information online? You might have ‘Cyberchondria’

In the age of “Dr. Google,” it can be tempting to click your way to self-diagnosis — but an overload of health information can cause its own set of symptoms.

“Cyberchondria,” a subset of health anxiety, is described as a condition in which an individual excessively searches for health information online. 

While cyberchondria may not start as a physical disease, it can cause intense levels of anxiety and fear that can negatively impact a person’s health, according to Dr. Maggie Williams, a family physician in Scottsdale, Arizona, and medical director for MDLIVE Virtual Primary Care.

Dr. Marc Siegel, clinical professor of medicine at NYU Langone Medical Center and a Fox News medical contributor, said he and his colleagues used to call the condition “medical students’ disease.”

“When you know a little, but not enough, you imagine you have everything and constantly worry,” he told Fox News Digital.

Although cyberchondria is not listed in the Diagnostic and Statistical Manual of Mental Disorders (DSM-5) as a formal diagnosis, it’s thought to be closely related to hypochondria, a more general heightened anxiety about one’s health.

In the age of “Dr. Google,” it can be tempting to click your way to self-diagnosis. Getty Images/iStockphoto

In 2014, two U.K. researchers, Eoin McElroy, and Mark Shevlin, created a “cyberchrondria severity scale” that measures a person’s score across eight areas: compulsion, distress, excessiveness, reassurance seeking, and mistrust of medical professionals.

Growing prevalence of cyberchondria

As Siegel pointed out, the condition is becoming more common over time.

“The invention of the internet and then the perfection of search engines created a global hypochondria, where patients searched to find possible explanations for their symptoms,” he said.

“It especially increased during the pandemic, when dogma abounded and everyone was suddenly an expert,” Siegel added.

A study published in JIMR Formative Research last year found that COVID-19 caused a spike in the condition in spring 2020, as people experienced higher levels of “cyberchondria-related distress and compulsion during the pandemic.”

“Cyberchondria,” a subset of health anxiety, is described as a condition in which an individual excessively searches for health information online.  Getty Images

One user shared experiences with cyberchondria on Reddit: “I thought that I might see something that will ease my mind, but … it makes it all worse and worse. Out of the 100 times I checked a symptom online, only 10 of them kinda made me feel safe.”

Another user wrote, “I’m pretty sure I have this. The pandemic definitely made my health anxiety worse. Unfortunately, the pandemic also made it harder to get in to see a doctor in a timely manner and so the internet is the next logical place to look for answers.”

In a small study by MDLIVE Virtual Primary Care, more than half of respondents said they searched online instead of going to the doctor, and more than two in five (42%) turned to social media to ask about their symptoms.

Another 22% said they rely on artificial intelligence for medical answers.

Nearly half of the 518 respondents, who provided data in August 2023, said they had misdiagnosed or mistreated an issue based on information they found online.

“The invention of the internet and then the perfection of search engines created a global hypochondria, where patients searched to find possible explanations for their symptoms,” Dr. Marc Siegel said. Getty Images

As Siegel warned, online medical information “isn’t often accurate, and it isn’t filtered, and it lacks clinical judgment.”

Telltale signs of cyberchondria

Several signs may indicate that people are experiencing cyberchondria, Williams said.

“Most people may not recognize the symptoms before it’s too late after they’ve invested hours, delayed access to the doctor, and worsened their overall anxiety,” she told Fox News Digital.

One warning sign is spending one to three hours or more at a time searching for symptoms online.

A quarter of the survey respondents said that when experiencing a health issue, they spend more than one hour searching for their symptoms online.

Obsessive medical searches may also get in the way of day-to-day activities, Williams noted.

In the MDLIVE study, 41% of respondents said that compulsively searching for symptoms has gotten in the way of their daily tasks.

“You may feel a compulsion to search online constantly, often rechecking symptoms multiple times, despite having completed an exhaustive search,” Williams said.

Another symptom of cyberchondria is high levels of distress and anxiety when searching for symptoms online — rather than easing concerns.

Fifty-eight percent of the participants in MDLIVE’s study said that searching online for their symptoms made them more anxious. 

“You may also have a heightened fixation on a particularly serious disease or condition, despite any evidence that you are suffering from it,” Williams added.

Addressing or preventing cyberchondria

If you think you may be experiencing symptoms of cyberchondria, Williams said it’s important to set boundaries on the time spent searching for health information online. 

“Resist the urge to check and recheck symptoms,” she advised.

She also recommends avoiding “deep diving” into online forums or threads where people share “worst-case scenarios.” 

“These tend to be exceptions rather than the rule, which can unnecessarily increase your anxiety,” she said.

It’s best to consult with a health care professional at the onset of any symptoms, Williams advised. 

“It especially increased during the pandemic, when dogma abounded and everyone was suddenly an expert,” Siegel added. Getty Images/iStockphoto

“They can provide accurate information about your health concerns, potentially helping you to sidestep the slippery slope of cyberchondria,” she said.

Siegel noted that as a physician, one of his jobs is to help patients sort through their fears and worries and put them in perspective of real risk and disease. 

“This is even more the case with social media, where you end up searching through videos — especially TikTok — and become convinced you have a disease,” he said. “This all increases anxiety and is bad for health.”

It’s important to address cyberchondria seriously, just as you would with any other health issue. Getty Images

For those who might have trouble physically getting to a doctor’s office, Williams suggested setting up a telehealth visit to address concerns in a timely manner, which will reduce the temptation to dive into online searching.

It’s important to address cyberchondria seriously, just as you would with any other health issue, she said.

“If you’re experiencing anxiety related to your health, you may find it helpful to speak with a mental health professional.”

Siegel (not pictured) noted that as a physician, one of his jobs is to help patients sort through their fears and worries and put them in perspective of real risk and disease.  Getty Images

While there are some reputable sources of health information on the internet, not all online information is factual or trustworthy.

“I still rely on the Centers for Disease Control and Prevention (CDC), National Institutes for Health, Mayo Clinic, NYU Langone, and CIDRAP (Center for Infectious Disease Research and Policy),” said Siegel.

That said, he warned that even vetted medical websites can still sometimes be wrong.

For those suffering from cyberchondria, Siegel advised them to find a doctor they can trust who can help guide them, while at the same time pulling back from online sources.

Thu, 14 Dec 2023 00:57:00 -0600 en-US text/html https://nypost.com/2023/12/14/lifestyle/do-you-search-compulsively-for-health-information-online-you-might-have-cyberchondria/




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