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3314 Avaya Aura Experience Portal with POM Implementation and Maintenance Exam

Exam ID : 3314

Exam Title : Avaya Aura® Experience Portal with POM Implementation and Maintenance Exam

Exam Questions : 62

Passing Scores : 66% (41 of 62 correct)


- Describe Web Services.

- Describe AAEP operations.

- Describe the AAEP and POM architecture.

- Describe the Experience Portal External Systems.

- Describe the capabilities of CMS RT Socket-based Routing.

- Describe the enhancements for ICR 7.0.

Experience Portal Implementation

- Describe Agent Assignment options.

- Explain AAEP licensing.

- Explain how agent scripts are created and used.

- Describe the VoIP connections.

- Configure Avaya Aura Experience Portal (AAEP) features and functions.

- Describe the steps to configure the EPM for Email and SMS.

Proactive Outreach Manager

- Define POM server definitions.

- Describe the components of the POM User Interface.

- Describe the enhancements for POM 3.0.

- Describe the standard POM reporting capabilities.

- Explain how agents are assigned to campaigns.

- Verify the prerequisites to the POM installation.

- Describe POM features and functions.

- Install and configure POM features and functions.

- Install POM licenses.

- Perform POM database administration.

ICR Implementation

- Configure Intelligent Customer Routing (ICR).

- Explain the ICR installation requirements.

- Understand ICR reporting capabilities.


- Describe AAEP user requirements.

- Troubleshoot POM database issues.

- Describe the AAEP standard reporting capabilities.

- Explain the AAEP backup procedures.

- Explain the upgrade paths and procedures.

- Verify AAEP operations.

- Describe ICR reporting capabilities.


- Use POM troubleshooting procedures and tools.

- Troubleshoot EPM issues.

- Troubleshoot POM database issues.

- Use AAEP troubleshooting isolation tools, logs and processes.

- Identify ICR messages and log files.

Avaya Aura Experience Portal with POM Implementation and Maintenance Exam
Avaya Implementation information
Killexams : Avaya Implementation information - BingNews https://killexams.com/pass4sure/exam-detail/3314 Search results Killexams : Avaya Implementation information - BingNews https://killexams.com/pass4sure/exam-detail/3314 https://killexams.com/exam_list/Avaya Killexams : Avaya J179 Phone Quick Reference

Getting To Know Your Avaya J179

Your Avaya desk phone can perform some pretty advanced tasks if you know how to navigate the phone’s settings. A schematic and glossary of the phone, its buttons and icons is available on the Avaya J179 Phone page.

If you have any further questions about setting up or using other features of your desk phone not covered here, contact the Service Desk at (916) 278-7337.

Extended Features of Your Avaya Desk Phone

Commonly Used Features

Symbols, Icons & Buttons

Conference Calling

You may add up to five people on a call.

Setting up a conference call

  1. From the Phone screen, select your active call if not already on that line.
  2. Press Conf.
  3. Dial the telephone number, or call the person from the Contacts list, or call the person from the History list.
  4. When the person answers, press Join or OK to add the person to the existing call.
  5. Press Add and repeat these steps to add another person to the conference call.

Adding a person on hold to a conference call

  1. From the Phone screen, select your active call.
  2. Press “Conf”, you will get dial tone
  3. Select the call on hold that you want to add to the conference.
  4. Press “Join” to add the person to the conference call.

Dropping a person from a conference call

  1. To drop the last person you added onto the call, Press the “Drop” Button.

Personalizing Button Labels

You can change the labels that the phone displays for your extensions, features, and abbreviated dial or speed dial buttons. For example, you can change the label for your extension to My Line. If you have a button module attached to your phone, you can change any of those labels. For example, you can change a Help Desk extension to read Help Desk.

  1. Press Main Menu.
  2. Select Options & Settings or Phone Settings.
  3. Press Select or OK.
  4. Select Application Settings.
  5. Select Personalize Labels.
  6. Press Change or OK. The phone displays the labels which you can edit.
  7. Select the label you want to edit. If the label you want to edit is on the Features menu, scroll right to access the Features menu, and select the label you want to edit.
  8. Press Edit.
  9. Edit the label. Press More then Clear to clear all text fields and start again.
  10. Press Save or OK.
  11. (Optional) To revert to the default button labels, select Main Menu > Options & Settings > Application Settings > Restore Default Button Labels.
    1. Press Select.
    2. Press Default.

Speed Dial

If you want to set up your phone to speed dial contacts on or off campus, follow the steps below:

  1. From the initial screen on your phone, press the down arrow until you find the Abr Program button.
  2. Press the Abr Program button, then select the Speed Dial (SD) button you want to use.
  3. If it is an extension on campus, just dial the five digit extension, then press # to save it. That’s pretty much it.
  4. If it is an off-campus number, dial 9 followed by area code and the rest of the number (ex: 9-916-555-5555). Save it by pressing #.
  5. In both cases, press the Speaker button to exit programming mode.
  6. Test the speed dial by pressing the speed dial button.

Setting Headset Ringer

You can get incoming call alert through your headset and the speaker. This might be convenient if you want to turn the speaker alert off or you have a wireless headset. Note: Not all the headsets support audible alerts.

  1. Press Main menu.
  2. Navigate to Options and Settings > Call Settings > Headset Signaling.
  3. Select from the three settings using the corresponding buttons:
    • None: No ringing tone is sent to the headset. Headset remains on hook until headset switch-hook button is pressed for an incoming call.
    • Switchhook and Alerts: On an incoming call, the phone plays an alert tone in the headset every 5 seconds.
    • Switchhook only: The phone does not send the ringing tone to the headset. The headset switchhook button is non functional.
  4. Press Save.

Adjusting Display Brightness

  1. Press Home.
  2. Press Main menu.
  3. Select Options & Settings or Phone Settings.
  4. Press Select.
  5. Select Screen & Sound Options.
  6. Press Select.
  7. Select Brightness or Contrast.
  8. Press Change.
  9. Select Phone or an attached button module.
  10. Scroll to the right or left to adjust the brightness or contrast.
  11. Press Save.
Wed, 05 Jan 2022 16:22:00 -0600 en text/html https://www.csus.edu/information-resources-technology/communication-collaboration/new-phone-migration.html
Killexams : Best Unified Communications Certifications

The need for today’s organizations to share information, along with proliferation of high-speed broadband, has driven the global unified communications (UC) market for the past decade, if not longer. UC streamlines communications so that geologically-dispersed employees can interact digitally as if they’re in the same office, even if they’re located thousands of miles apart.

Centralized administration also makes UC popular with IT managers because it reduces the time and effort needed to support and secure corporate communications of all kinds. Because of a need for specialized skills to make large-scale UC implementations run their best, top UC vendors offer certifications to buttress and boost workforce capability and quality.

Simply Hired lists $91,623 as the average salary for a UC engineer’s role, with highest salaries reported at $139,737. Glassdoor lists UC salaries as high as $166,000 for senior and UC engineer positions. UC engineer salaries declined slightly from previous years with the average down from $94,354 to $91,623 (a dip of just under three percent). While this dip could just represent normal market fluctuations, it is a trend worth watching because we also observed a slight salary decrease last year.

We dug into various job boards to see how many UC jobs are available, specifically targeting jobs that called out one or more of our top five certifications: Avaya ACSS, CCIE Collaboration, CCNP Collaboration, IBM Sametime and MCSE: Productivity.

ACSS: Avaya Certified Solution Specialist

For IT professionals supporting Avaya products, the ACSS is a must-have credential. The company updated its certification programs in late 2015 and currently offers two separate professional certification tracks:

Sales and Design – this track offers three credentials:

  • Avaya Professional Sales Specialist (APSS)
  • Avaya Certified Design Specialist (ACDS)
  • Avaya Professional Design Specialist (APDS)

Services – this track is aligned with Avaya engagement solutions and products, so you’ll see two flavors for some of the certifications depending on which solution track (product or engagement solution) is targeted. Avaya currently offers the following Services credentials:

  • Avaya Support Professional Specialist (ASPS)
  • Avaya Implementation Professional Specialist (AIPS)
  • ACSS: Avaya Certified Solution Specialist (ACSS) (engagement solution) and Avaya Certified Support Specialist (ACSS) (product)
  • ACIS: Avaya Certified Integration Specialist (ACIS) (engagement solutions) and Avaya Certified Implementation Specialist (ACIS) (product)

The advanced-level ACSS cert targets more experienced Avaya practitioners both in support specialist and product specialist roles, covering 19 individual credentials. Candidates should possess technical skills sufficient to configure, install and administer Avaya products. Also, they should be well-versed in Avaya product maintenance, and in testing product implementations and troubleshooting issues. Successful candidates typically possess at least two years’ direct experience supporting Avaya products and four years working with the chosen Avaya technology. Each certification is valid for two years.

Requirements to obtain the ACSS certification depend on which credential one chooses to pursue. For information on prerequisite skills, curriculum maps, required training and the number of exams for individual credentials, visit Avaya’s credential program webpage. (Click the Services Credentials tab, then click on the ACSS button to view the full Catalog. Additional program information appears in the Avaya Professional Credential Program Overview.)

ACSS Facts and Figures

Certification Name Avaya Certified Solution Specialist (ACSS)
Prerequisites & Required Courses Minimum of 4 years’ experience in the relevant technology plus 2 years’ experience supporting the Avaya product. Training is required and available in multiple formats (classroom, virtual classroom and on-demand); depending on solution track. Expect to pay between $3,500 and $4,500 per classroom course, or $1,400 per 16-hour course, and $2,100 per 24-hour course in the virtual classroom or on-demand.
Number of Exams One exam per credential
Cost of Exam $125

Exams administered by Pearson VUE

URL https://www.avaya-learning.com/lms/#/credentials/credential-program
Self-Study Materials None

CCCIE Collaboration: Cisco Certified Internetwork Expert Collaboration

Cisco offers its CCIE Collaboration certification, which identifies expert skills in unified communications, video and telecom. Only the cream of the crop earns the CCIE, and CCIE Collaboration is no exception.

The expert-level CCIE Collaboration credential recognizes seasoned collaboration and UC architects, as well as voice and video network managers, who design, deploy and troubleshoot enterprise collaboration solutions that are moderately to highly complex. Although the certification requires no prerequisites or specific training, Cisco designed the CCIE Collaboration for individuals with true expertise and lots of relevant experience (three to five years, minimum) with UC solution integration, configuration and troubleshooting.

Like other CCIE certs, the certification has a written qualification exam and a hands-on lab exam, both of which are rigorous and often take multiple attempts to pass. Cisco includes emerging technologies in its assessments. A great value-add available through the Cisco 360 Learning Program for CCIE Collaboration is remote access to an online environment that contains equipment to practice hands-on for the lab exam.

CCIE credential holders must recertify every two years or it will be suspended. It’s the responsibility of the credential holder to keep track of their individual recertification deadline. You can apply for a one-year extension to complete re-cert requirements, but if you miss that deadline, your certification is lost forever.

Recertification involves passing a single exam. Currently, acceptable recertification exams include any current CCIE written or lab exam, or a current CCDE written or practical exam. Credential holders may also recertify by passing the Cisco Certified Architect (CCAr) interview and board review. Alternatively, credential holders may recertify through participation in the Cisco Continuing Education Program (CEP). To recertify through the CEP, credential holders must earn 100 continuing education credits, pay a $300 administrative fee, and agree to CEP terms and conditions.

CCIE Collaboration Facts and Figures

Certification Name Cisco Certified Internetwork Expert (CCIE) Collaboration
Prerequisites & Required Courses No course prerequisites. In-depth understanding of exam subjects plus three to five years of job experience recommended.
Number of Exams Two exams: Written qualification exam (Exam 400-051 version 2.0: CCIE Collaboration), 90 to 110 questions, 120 minutes.

Hands-on lab exam (Version 2.0), 8 hours.

Cost of Exam Written exam: $450, exam 400-051

Lab exam: $1,600 per attempt

URL https://learningnetwork.cisco.com/community/certifications/ccie_collaboration
Self-Study Materials Written exam: The CCIE written exam website maintains a list of Cisco Press resources, reference and design guides, training, self-assessment tools, and more. Additional self-study resources are available from the Cisco Learning Network Store.

CCIE Lab Exam: The Cisco Learning Network maintains a list of self-study resources for the CCIE lab exam.

CCIE Practice Exam: Udemy offers a practice exam with weekly-updated Braindumps as the final prep for the CCIE.

CCNP Collaboration: Cisco Certified Network Professional Collaboration

The intermediate-level CCNP Collaboration recognizes network engineers who are well versed in Cisco Voice and UC devices and applications in enterprise networks.

Four exams are required to qualify for the CCNP Collaboration credential. A certified candidate designs, implements, configures, manages and troubleshoots Cisco UC applications, networks and devices. Candidates should have in-depth knowledge of all facets of unified networking, including gateways, IP phones, quality of service (QoS), voice, video and presence applications, and utilities for configuring Cisco routers and switches, in addition to one to three years’ experience with these technologies.

Training is recommended but not required. Cisco offers in-depth training courses, both in the classroom and online, for each exam. Depending on the training provider, classroom live and virtual classroom live courses cost approximately $3,795, while online self-paced courses start at about $1,100. Training courses typically last five days.

The CCNP Collaboration, like all Cisco professional-level certifications, requires recertification every three years. To recertify, you must pass one Cisco exam before your cert’s expiration date. Acceptable exams include any current 642-XXX professional-level exam, any 300-XXX professional-level exam, any CCIE written exam, any CCDE written or practical exam, or passing the Cisco Certified Architect (CCAr) interview and board review.

CCNP Collaboration Facts and Figures

IBM Certified System Administrator: Sametime V9.0

The intermediate-level IBM Sametime administrator credential aims at systems administrators with existing skills and hands-on experience in IBM Sametime 9.0. Candidates must understand architectural considerations when running IBM Sametime within an IBM WebSphere environment. They must also demonstrate their knowledge of Sametime deployment and audio/video configuration within Sametime, along with management, troubleshooting, performance monitoring and optimization techniques.

The certification requires candidates to pass a 78-question multiple-choice exam, to be completed in no more than 105 minutes. IBM emphasizes the need for hands-on experience before tackling this exam, stating that “direct application of the skills learned cannot be substituted” with any of the self-study materials. The exam measures a candidate’s knowledge of task performance rather than memorization of features and functions.

In addition to the Certified System Administrator credential, IBM also offers two related certifications:

  • IBM Certified Associate – Sametime 9.0: This is an entry-level certification for professionals with knowledge regarding the use and administration of an IBM Sametime environment. Successful candidates should possess a basic understanding of UC concepts, databases, and IBM WebSphere and IBM Domino V9.0 environments.
  • IBM Certified Advanced System Administrator – Sametime 9.0: This is an advanced professional-level credential for system administrators, application, infrastructure and solution architects. It requires an understanding of the WebSphere Application Server Network Deployment and Liberty Profile environments. Candidates must first obtain the Certified System Administrator credential and then pass an additional exam.

The IBM Certified System Administrator – IBM Lotus Sametime 8.5 credential is still available for those working in Lotus Sametime 8.5 environments.

While IBM certifications are evergreen and don’t expire, the same cannot be said for technology. Credential holders should plan to move up and recertify on new technology as it becomes available.

IBM Certified System Administrator – Sametime V9.0 Facts and Figures

Certification Name IBM Certified System Administrator – Sametime V9.0
Prerequisites Basic IBM Sametime administration knowledge plus hands-on experience with IBM Sametime V9.0
Number of Exams One exam: Exam C2040-413: IBM Sametime 9.0 Administration (78 questions, 105 minutes, 52 questions required to pass)
Cost of Exam $200. Exams administered by Pearson VUE.
URL https://www.ibm.com/certify/cert?id=14011704
Self-Study Materials IBM maintains a list of exam objectives, Technotes, product documentation and web resources for the exam.  Also, candidates can purchase a web-based sample/practice exam (number A2040-413 Assessment: IBM Sametime 9.0 Administration) from Pearson VUE for $30.

MCSE (Microsoft Certified Solutions Expert): Productivity

The MCSE: Productivity certification targets professionals supporting enterprise-grade hybrid and cloud solutions for Microsoft Office. Key technologies include Microsoft Office 365, Microsoft Office, Exchange, Skype for Business and SharePoint.

To obtain the MCSE: Productivity credential, candidates must first obtain the Microsoft Certified Solutions Associate (MCSA): Office 365, MCSA: Windows Server 2012 or MCSA Windows Server 2016 certification. Then, they must pass one additional exam from an approved list. Currently, there are eight different exams to choose from. In addition, Microsoft recommends three to four years of experience.

The Microsoft Certification Program underwent extensive changes in September 2016. Once you earn one of the latest MCSE credentials, you do not have to recertify within three years as was the case in the past. However, by passing an elective exam each calendar year, you add an entry to your transcript that indicates your commitment to staying current on technologies and expanding your skillset.

MCSE: Productivity Facts and Figures

Certification Name Microsoft Certified Solutions Expert (MCSE): Productivity
Prerequisites & Required Courses MCSA: Office 365, MCSA: Windows Server 2012 or MCSA Windows Server 2016 certification

Three or more years of experience recommended.

Number of Exams Candidates must pass one of the following exams:

Exam 70-345: Designing and Deploying Microsoft Exchange Server 2016

Exam 70-339: Managing Microsoft SharePoint Server 2016

Exam 70-333: Deploying Enterprise Voice with Skype for Business 2015

Exam 70-334: Core Solutions of Microsoft Skype for Business 2015

Exam 70-331: Core Solutions of Microsoft SharePoint Server 2013

Exam 70-332: Advanced Solutions of Microsoft SharePoint Server 2013

Exam 70-341: Core Solutions of Microsoft Exchange Server 2013

Exam 70-342: Advanced Solutions of Microsoft Exchange Server 2013

Cost of Exam $165 per exam. Exams administered by Pearson VUE.
URL https://www.microsoft.com/en-us/learning/mcse-productivity-certification.aspx
Self-Study Materials Microsoft provides links to training, practice exams by third-party vendors such as Mindhub and MeasureUp, case studies, exam study groups and more. Links to community support forums and other resources are listed on each exam web page. Microsoft also offers various training options through its Microsoft Official Courses On-Demand (MOC On-Demand) program.

Beyond the top 5: more UC certifications

The UC certification landscape is not as crowded as the pool of general networking certs or the increasingly popular cloud and mobile credentials, but UC is on the rise nonetheless. In fact, traditional UC is increasingly offered through the cloud, forcing certifications to take on a new flavor to accommodate the latest technologies and techniques.

In addition to the top five certs covered in this article, many colleges and universities offer courses in unified communications or certificate programs aimed at workforce training. Note that most of those programs incorporate Cisco equipment and applications. Other programs are available, though. We conducted a simple Google search that revealed several interesting choices, including the Information Technology: Network Specialist Concentration at the Pennsylvania College of Technology.

Another consideration is Mitel Networks. Although the company doesn’t offer its own IT career certifications as of this writing, Gartner considers Mitel one of the leaders in the UC market, and the company name appears in job board searches for “unified communications” with great frequency. That means there’s an abundance of open positions that call for Mitel experience and/or knowledge. When evaluating UC certifications, and especially certificate programs through colleges or universities, consider if the required skills and knowledge might transfer to a job working with Mitel technology.

Sun, 30 Jul 2023 12:00:00 -0500 en text/html https://www.businessnewsdaily.com/10845-best-unified-communications-certifications.html
Killexams : Avaya (NYSE: AVYA)

Why Avaya Stock Is Falling Today

Chris Neiger  |  May 10, 2022

Investors weren't happy with the company's latest financial results.

Why Avaya Stock Just Crashed and Burned

Rich Smith  |  Feb 9, 2022

Avaya just whiffed on earnings, and expects to keep on missing all year long.

Why Avaya Stock Was on Fire Monday

Danny Vena  |  Nov 22, 2021

The unified communications specialist reported financial results that were far better than expected.

Why Avaya Stock Crashed 13% This Morning

Rich Smith  |  May 6, 2021

Avaya's Q2 earnings miss could be only the beginning.

Why Avaya Stock Fell on Wednesday

Anders Bylund  |  Nov 18, 2020

The unified communications specialist reported mixed earnings last night.

Why Shares of Avaya Holdings Jumped Today

Timothy Green  |  Aug 10, 2020

A revenue beat and solid guidance propelled the stock higher.

Tue, 31 Jan 2023 21:58:00 -0600 en text/html https://www.fool.com/quote/nyse/avya/
Killexams : Avaya Business Phone System Review and Prices No result found, try new keyword!U.S. News 360 Reviews takes an unbiased approach to our recommendations. When you use our links to buy products, we may earn a commission but that in no way affects our editorial independence. Tue, 01 Nov 2022 03:43:00 -0500 text/html https://www.usnews.com/360-reviews/business/business-phone-systems/avaya Killexams : Avaya Inc

About Avaya Inc

Avaya provides solutions to enhance and simplify communications and collaboration, including unified communications and contact center solutions. The company focuses on cloud communications and a multi-cloud application ecosystem to deliver digital workplace and customer experience infrastructure for clients in approximately 191 countries worldwide. Avaya customers include global companies like American Express, Apple, Barclays, Bank of America, Comcast, Citigroup, CVS/Aetna, GE, General Motors, MetLife, UPS, Walmart and more, along with SMB and mid-market organizations across a variety of indu... Read More

Avaya provides solutions to enhance and simplify communications and collaboration, including unified communications and contact center solutions. The company focuses on cloud communications and a multi-cloud application ecosystem to deliver digital workplace and customer experience infrastructure for clients in approximately 191 countries worldwide. Avaya customers include global companies like American Express, Apple, Barclays, Bank of America, Comcast, Citigroup, CVS/Aetna, GE, General Motors, MetLife, UPS, Walmart and more, along with SMB and mid-market organizations across a variety of industries. Avaya went public via and IPO in January 2018 and now trades as Avaya Holdings, under the ticker AVYA. Read Less

Related People & Companies

Tue, 16 Feb 2021 09:59:00 -0600 en text/html https://www.forbes.com/companies/avaya-inc/
Killexams : Equitable Implementation at Work

The field of implementation science needs to prioritize evidence-informed interventions that fit the daily lives of the communities in which they will be delivered. Early prevention and intervention efforts have the potential to achieve goals related to service access and outcomes, but without an explicit focus on equity, most fail to do so. Equitable implementation occurs when strong equity components—including explicit attention to the culture, history, values, assets, and needs of the community—are integrated into the principles, strategies, frameworks, and tools of implementation science. While implementation science includes many frameworks, theories, and models, a blueprint for equitable implementation does not yet exist.

Bringing Equity to Implementation

Implementation science—the study of the uptake, scale, and sustainability of social programs—has failed to advance strategies to address equity. This collection of articles reviews case studies and articulates lessons for incorporating the knowledge and leadership of marginalized communities into the policies and practices intended to serve them. Sponsored by the Anne E. Casey Foundation

This supplement addresses critical aspects of equitable implementation and attempts to define concrete strategies for advancing equity in implementation and in efforts to scale it. The core elements for equitable implementation include building trusting relationships, dismantling power structures, making investments and decisions that advance equity, developing community-defined evidence, making cultural adaptations, and reflecting critically about how current implementation science theories, models, and frameworks do (or do not) advance equity. Case examples described in this supplement demonstrate how specific activities across these core implementation elements can address cultural, systemic, and structural norms that have embedded specific barriers against Black, Indigenous, and other communities of color. 

We wanted two types of articles for this supplement: case examples from the field of implementation science that explicitly focus on equity, and case examples from community-driven implementation efforts to inform implementation science in the future. We required that community members serve as co-authors with implementation scientists and funders. The range of perspectives and experiences shared in these articles provides us with an important vantage point for exploring equitable implementation. In response to questions about the process of writing for this supplement, several authors stressed the necessary challenge of balancing the different stakeholder perspectives and voices to write concise and compelling articles.

We attempt to summarize what we’ve learned about equitable implementation over the course of working on this supplement and in our own research. Here are 10 recommendations we have for putting equitable implementation into action.

Build Trusting Relationships

Implementation relies on collaborative learning, risk-taking, and openness to failure. At the center of this dynamic is vulnerability and trust. Trust engenders faith that partners can rely on each other to deliver on agreements and to understand—and even anticipate—each others’ interests and needs.1 A recommendation for building trusting relationships is:

1. Take the time to build trust through small, frequent interactions. Trust is not built through sweeping gestures, but through everyday interactions where people feel seen and heard. Trust requires long-term commitment, clear and comprehensive communication, and time. As described in the article about the partnership between ArchCity Defenders and Amplify Fund, implementation moves at the speed of trust, and that can take longer than we think. Funders need to provide the time and resources to build trust between themselves, other leaders, and community members and to support trust-building among stakeholders in the community.

Dismantle Power Structures

Power differentials exist in implementation efforts where specific individuals or groups have greater authority, agency, or influence over others. Implementation strategies should be chosen to address power differentials and position community members at the center of decision-making and implementation activities. Recommendations for dismantling power structures include:

2. Shed the solo leader model of implementation. Implementation science should promote collaborative leadership rather than rely on the charisma and energy of a single individual or organization. When leaders engage with community members and diverse stakeholder groups in meaningful activities that are ongoing, they develop a shared understanding of problems and potential solutions, develop strategies that address community needs and assets, and create a sense of mutual accountability for building the system of supports needed to sustain change and advance equitable outcomes.2

3. Distribute information and decision-making authority to those whose lives are most affected by the implementation. Empowering community members to make decisions about what is implemented and what strategies are used to carry out the work is critical for implementation to be relevant, successful, and sustainable. By recognizing the knowledge and experience that community stakeholders have and using that expertise to make decisions, public officials, funders, and practitioners create an environment of mutual comfort and respect. The central role that young people play in the development of Youth Thrive illustrates how an organization deliberately changed its work in order to ensure that nothing about young people was done without them having a collaborative role in shaping and delivering the curriculum. 

Invest and Make Decisions to Advance Equity

Successful implementation is the product of dozens of shared decisions. In all implementation efforts, opportunities exist for critical decision-making that can either increase or decrease the likelihood that implementation will result in equitable outcomes. Recommendations include:

4. Engage in deliberate and transparent decision-making. Implementation decisions should be conscious, reflective, well thought through, and paced in a way that unintended consequences can be assessed. By taking the time to reflect, we can make course corrections for decisions that yield any unexpected results. Decision-making should also be transparently communicated with stakeholders at all levels of implementation.

5. Engage community members in interpreting and using data to support implementation. As described in this supplement, the success and sustainability of implementation are related to the alignment with and deep understanding of the needs of a community as defined by the community members themselves. The Children and Youth Cabinet in Rhode Island developed a resident advisory board and offered community members regular data review sessions. At these sessions, community members shared relevant context for findings and applied their experience to quality improvement.

Develop Community-Defined Evidence

Equitable implementation starts with how the evidence we seek to implement is developed. Research evidence often demonstrates different levels of effectiveness for different groups of people when replicated or scaled widely, leading to inequitable outcomes. As interventions are developed, it is critical to consider diversity in all its forms—including geographical, racial and ethnic, socioeconomic, cultural, and access—and to do this through the involvement of local communities. A recommendation for developing community-defined evidence is:

6. Co-design interventions with community members. This ensures interventions are relevant, desired by communities, and feasible to implement. Village of Wisdom created workshops by and for Black parents to share their parenting insights. These workshops became the foundation for developing culturally affirming instruction and for formulating tools and strategies that could create environments to encourage the intellectual curiosity and racial identity of Black children. By using the experiences and knowledge of Black parents to develop learning environments that nurture well-being, Village of Wisdom asserts the value of growing up Black and parenting Black children. To develop the Bienvenido Program, staff recruited leaders across the community as cocreators of a mental health needs assessment and the knowledge developed from it. The program was designed in response to Latinx residents’ experiences and the challenges they face in accessing mental health services. In both of these examples, community members’ experiences and perspectives were used to develop interventions that were aligned with community needs as they described them.

Make Adaptations

In order to reduce disparities in outcomes and advance equitable implementation, interventions and services must reach specific groups of people and demonstrate effectiveness in improving outcomes for them.3 Adaptations, especially cultural adaptations, must be made for both interventions and for implementation strategies to ensure the reach and relevance needed for equitable implementation. Recommendations for making adaptations include:

7. Seek locally based service delivery platforms. Implementation often relies on traditional institutions (e.g., hospitals) and systems of care (e.g., public health departments) that may limit or even impede access for specific groups of people. Two articles in this supplement discuss the importance of local, faith-based groups for supporting implementation—the parenting program in Travis County, Texas, and the cardiovascular health initiative in Chicago. Both case examples elevate the importance of adapting service delivery mechanisms to trusted community organizations to increase access for and uptake by local residents.

8. Address issues of social justice. Specific groups of people face significant stressors and barriers to care that are rooted in systemic and structural racism. Authors in this supplement emphasize the importance of adaptations that address issues related to these stressors. As noted in the article on culturally adapting a parenting intervention, parents may not be able to access and benefit from a parenting program if they are dealing with immigration policies and fear of deportation. In this case, adaptations to the program would need to include immigration counseling to support equitable implementation. 

Critical Perspectives on Implementation Science

While implementation science is undergirded by theories, models, and frameworks, notably missing in the field are critical perspectives. The article on critical perspectives seeks to address this gap by discussing the methods used in implementation science and how they might perpetuate or exacerbate inequities. The authors also raise the importance of context and how it is addressed in implementation research and practice.

In the field of implementation science, context includes three levels: macro, organizational, and local.4 Macro context refers to socio-political and economic forces that either facilitate or hinder implementation efforts. Organizational context refers to organizational culture and climate that influence the behavior of staff. Local context refers to the community activities and relationships that influence implementation and behavior. Implementation strategies at the local or organizational level are limited in their impact on systemic and structural issues. In several articles of the supplement, authors advocate for doing more than describing the macro context. Implementation science needs to develop strategies that can address macro issues that foster or perpetuate disparities in outcomes. Recommendations include:

9. Develop implementation strategies that address the contextual factors that contribute to disparities in outcomes. Advocacy and policy implementation strategies focused on the macro context are more likely to advance equity than implementation strategies at organizational or local levels. Articles in this supplement describe the importance of building the capacity of community leaders to create advocacy networks for policies and funding that will help to sustain local programming. The example from ArchCity Defenders and Amplify Fund describes the critical role of funders in supporting changes to the social, political, and economic environments that grantees operate within to advance equity and promote sustainability. To cite another example, training community members to facilitate local programs and deliver interventions (as demonstrated in the Bienvenido Program and the cardiovascular health project in Chicago) ensures that implementation is tailored to the culture, history, and values of the local community; that interventions are delivered by trusted individuals; and that communities will be able to sustain the interventions.

10. Seek long-term outcomes that advance equity. The selection of interventions should include an assessment of the interventions’ likely influence on outcomes beyond near-term changes. Selecting programs that have the potential of a spillover effect in outcomes is a mechanism for equitable implementation. As described in a case example in this supplement, participants in the Bienvenido Program developed confidence and knowledge about participating in community meetings and engaging with locally elected officials and pursued careers in the mental health field. In the critical perspectives article, authors explained that some parenting programs demonstrate evidence for outcomes beyond strengthening parenting practices, such as reduction in substance abuse or increases in employment and stable housing.    

The purpose of implementation science is to integrate research and practice in ways that will Improve outcomes for people and communities. However, implementation frameworks, theories, and models have not explicitly focused on how implementation can and should advance equity. The recommendations that emerged across the diverse case examples in this supplement provide a starting point for changing and improving the methods and strategies used in implementation to ensure that equity is at the center of the work. As Ana A. Baumann and Pamela Denise Long argue in “Equity in Implementation Science Is Long Overdue,” implementation scientists must engage in critical reflection on the gaps between the intentions and the results of their work. We hope this supplement sparks reflection in funders, researchers, and practitioners involved in supporting implementation efforts with the hope of making people’s lives better and inspires their resolve and courage to shift toward learning from those who have the greatest stake in successful and equitable outcomes.

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Read more stories by Allison Metz, Beadsie Woo & Audrey Loper.

Thu, 20 May 2021 04:08:00 -0500 en-us text/html https://ssir.org/articles/entry/equitable_implementation_at_work
Killexams : AFRY — An Integrated Single Source Of Truth Across IT, OT And ET

The convergence of information technology (IT) with operational technology (OT) and engineering technology (ET) is a crucial enabler for digital transformation in companies, particularly asset-intensive industries such as mining and manufacturing. We can see this in the partnership between AFRY, a leader in engineering design and advisory services, and Infosys, a leader in next-generation digital services and consulting.

This article focuses on AFRY’s process industry business and how the two companies partnered to deliver an IT-OT-ET integrated "single source of truth," assuring data integrity from the time of initial engineering and construction and across all the plant lifecycle stages, speeding the ability to ramp up to design capacity, eliminate delays due to engineering rework and costly design fixes, reduce unplanned downtime and Improve overall plant performance and productivity.

AFRY is a trailblazer in a domain that has traditionally been slow in fully embracing the latest technological advances. As Kai Vikman, COO at AFRY, noted, "Successful IT-OT-ET integration is a clear prerequisite to reap the benefits of digital manufacturing at scale." He also believes that this will be an obligation with the new European Data Act calling for more harmonized rules on fair access to and use of data.

Getting started: The handover from construction to operations

The life span of a process plant in industries such as industrial chemical manufacturing is typically more than 50 years. Building such a plant is a complex multistep process, and its success will rely heavily on effective collaboration among all stakeholders covering multiple disciplines from process engineering to mechanical engineering to architecture to electrical and instrumentation to piping and construction.

After the plant is complete, there is a handover of information from the builder to the plant operator. The handover may involve millions of documents from multiple engineering, procurement and construction (EPC) contractors. Transferring relevant data in a format usable by the plant’s operations and maintenance is a challenge and a potential inhibiter that could add months or years to the schedule for making the plant fully operational.

The data involved in this process spans multiple disciplines. It might include the standard technical specifications, process and instrumentation and process flow diagrams, architectural designs and schematics, electrical circuit diagrams, instrumentation details or a 3-D model of the plan. Each of these elements adds to the complexity.

Leveraging global standards for data sharing and integration

IT-OT-ET integration plays a central role as a critical facilitator for many other systems and information integration. The key to success is information standardization, ensuring minimum effort to hand over information between parties. Infosys worked with AFRY to establish the standard guiding principles and class libraries from multiple industry standards and best practices, as no single standard could address the data integration challenges across the lifecycle. The approach uses ISO 15926 (“Integration of lifecycle data for process plants, including oil and gas production facilities”), a globally recognized standard for data sharing and integrating complex plant and project information.

ISO 15926’s Resource Description Framework (RDF) acts as a universal reference across disparate information systems, providing a neutral information layer with which any software application with an ISO 15926 adaptor can exchange data. It preserves the precise meaning of the data as it is being exchanged by referencing a data dictionary containing definitions of all objects and associated attributes within the plant. This ability for systems to exchange information with shared meaning by using universal standards is called semantic interoperability.

In a semantic implementation, data arrives pre-packaged with self-described context, and the receiving system can derive meaning from that data through a universal vocabulary. In this case, Infosys added data about the data (i.e., metadata) and linked each element to a controlled, shared vocabulary defined by ISO 15926.

Other standards leveraged were the Capital Facilities Information Handover Specification (CFIHOS) and the DEXPI Initiative, promoting general data exchange standards for the process industry, with a current focus on Piping and Instrumentation diagrams. Infosys also used the OPC Unified Architecture (OPC UA) standard for operational technology integration for machine-to-machine communications for industrial automation.

Together with Infosys, AFRY has set up a sandbox environment integrating Virtual Site, a plant engineering system, SAP, the enterprise business planning system, and the Simatic platform, a plant automation system, to demonstrate new use cases. The structured data is implemented in an application server that binds the semantics to data based on the chosen standards to retrieve information in subsequent applications efficiently. The environment is currently set up on the Microsoft Azure platform but can be implemented on any on-premise or public cloud platforms. The unique contribution of the AFRY-Infosys partnership is the standardization and harmonization of data using the interoperability layer aligning to global standards.

Overall benefits of a single integrated source of truth

By integrating plant lifecycle data across the IT, OT and ET domains, Infosys and AFRY were able to build a single source of truth across the plant lifecycle—a digital twin of the entire plant. The digital twin is an exact digital representation of the physical plant and accurately reflects the state of the plant, including all of the information about work processes for operations and maintenance and engineering information.

Sharing integrated plant engineering data in the correct format between EPC companies and the plant operator reduced delays, rework, conflicts and change orders during the construction phase. Multidisciplinary engineering data simplified conformance to regulatory, environmental, safety and compliance standards.

For operations, a single source of information available at the right time, place and format led to significant improvements in long-term lifecycle performance and optimization, maximizing plant yield and efficiency. Safety information management with standardized processes, augmented by safe working training, led to fewer safety accidents and less lost time due to injury.

Effective maintenance management reduced unplanned downtime and a significant reduction in maintenance costs thanks to well-organized maintenance data and procedures, easy-to-find technical data sheets and ready access to spare parts. Deploying engineering data management as a shared data source to support digital solutions such as predictive maintenance resulted in improved productivity per technician and reductions in mean time-to-repair.

Wrapping up

The challenges that AFRY is tackling are in a domain that has been hesitant and slow to embrace the latest technological advances fully. The result has been fragmentation, inadequate collaboration with suppliers and insufficient knowledge transfer information from project to project. For the longest time, plant engineering data has resided in silos.

When a problem occurs in the plant, it is hard for engineers, operations and maintenance people to access information and identify the cause. When changes occur, it takes way too long to update the other systems that need to know about the change. The result is that the systems people rely on don't have accurate or sufficient data. The industry needs a radical approach. If digitalization is the primary goal, interoperability is the means to achieve it, and interoperability requires standardization.

Transactional and business process information (from IT), the monitoring and analysis of industrial assets (OT) and the use of engineering design data (ET) are all essential for the proper day-to-day function of a process plant. The incremental value of the AFRY-Infosys partnership comes from creating interoperability among these domains when the IT-OT-ET data is brought together in a single source of truth as the foundation for a digital enterprise.

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Sun, 20 Aug 2023 08:53:00 -0500 Patrick Moorhead en text/html https://www.forbes.com/sites/patrickmoorhead/2023/08/20/afry---an-integrated-single-source-of-truth-across-it-ot-and-et/
Killexams : Google released first quantum-resilient FIDO2 key implementation


Google has announced the first open-source quantum resilient FIDO2 security key implementation, which uses a unique ECC/Dilithium hybrid signature schema co-created with ETH Zurich.

FIDO2 is the second major version of the Fast IDentity Online authentication standard, and FIDO2 keys are used for passwordless authentication and as a multi-factor authentication (MFA) element.

Google explains that a quantum-resistant FIDO2 security key implementation is a crucial step towards ensuring safety and security as the advent of quantum computing approaches and developments in the field follow an accelerating trajectory.

"As progress toward practical quantum computers is accelerating, preparing for their advent is becoming a more pressing issue as time passes," explains Google.

"In particular, standard public key cryptography, which was designed to protect against traditional computers, will not be able to withstand quantum attacks."

With quantum computers being actively developed, there is concern that they will soon be used to more efficiently and quickly crack encryption keys, making encrypted information accessible to governments, threat actors, and researchers.

To protect against quantum computers, a new hybrid algorithm was created by combining the established ECDSA algorithm with the Dilithium algorithm.

Dilithium is a quantum-resistant cryptographic signature scheme that NIST included in its post-quantum cryptography standardization proposals, praising its strong security and excellent performance, making it suitable for use in a wide array of applications.

This hybrid signature approach that blends classic and quantum-resistant features wasn't simple to manifest, Google says. Designing a Dilithium implementation that's compact enough for security keys was incredibly challenging.

Its engineers, however, managed to develop a Rust-based implementation that only needs 20KB of memory, making the endeavor practically possible, while they also noted its high-performance potential.


The hybrid signature schema was first presented in a 2022 paper and recently gained recognition at the ACNS (Applied Cryptography and Network Security) 2023, where it won the "best workshop paper" award.

This new hybrid implementation is now part of the OpenSK, Google's open-source security keys implementation that supports the FIDO U2F and FIDO2 standards.

The tech giant hopes that its proposal will be adopted by FIDO2 as a new standard and supported by major web browsers with large user bases.

The firm calls the application of next-gen cryptography at the internet scale "a massive undertaking" and urges all stakeholders to move quickly to maintain good progress on that front.

Last week, Google introduced a quantum-resistant hybrid cryptography mechanism called X25519Kyber768 in Chrome 116, which encrypts TLS connections.

This move came in anticipation of the risk of future quantum computers having the capacity to decrypt today's data, addressing the "Harvest Now, Decrypt Later" threat.

Wed, 16 Aug 2023 06:35:00 -0500 Bill Toulas en-us text/html https://www.bleepingcomputer.com/news/security/google-released-first-quantum-resilient-fido2-key-implementation/
Killexams : Cemetery Information

Researching a cemetery can be lots of work but very informative and entertaining. The shape and material of the stone, its design, and the inscription are all clues to history. Use this outline as a guide.

Clues from the cemetery:

How old is the cemetery? What is the oldest recorded tombstone? What type of cemetery is it? What people are buried at this location? Talk to the caretaker about the records that they keep.

Clues from tombstones: 

  • Log shaped - Member of Woodmen of the World
  • Badge on it - Civil War Veteran
  • Religious markings may indicate religious preference or church membership
  • Markings may indicate person's occupation, interest or hobby
  • Inscriptions - dates, names, sex, marriage status

Reading the Hard-to-Read tombstone

  • Just putting water on a tombstone will often make it more readable.
  • Cleaning the tombstone to bring out words or images with shaving cream is preferable to many other cleaning agents. However, even shaving cream can be acidic and detrimental to the stone.
  • Making a rubbing of the tomb is an excellent way to study inscriptions, however even chalk may be damaging to a stone. Taking a photograph of the tomb may suffice. Photographs will be better on overcast days. Tip: a friend can hold a mirror to light up the stone. The added light may make your picture come out better.

Different types of cemeteries

  • The church cemetery - Often located near the church and is private church property.
  • The public cemetery - Owned by a town, city or county and open to the public.
  • The private cemetery - Owners and/or caretakers are usually listed at the cemetery entrance. This restrictive cemetery could be owned and operated by a lodge, a community organization, the military, or a specific family.
  • The ethnic cemetery - Could be private or public and overlap one of the other types but owned and operated to support one religion.
  • The mass grave - A common grave for a group of people, often victims of a disaster.
  • Commercial cemetery - These are for profit and are nondenominational.

Cemetery Records

  • Family Bibles are considered a primary source.
  • Cemetery Deeds are given to the purchasers of the plot.
  • Church Burial Records must keep a recording of burials.
  • Cemetery information is considered a secondary source because the information has been drawn from another source. The records where this information originated are the primary sources. Most cemeteries create at least three basic records: a chronological record of burials, a ledger that shows the identity and date of the plots, and a deed to the lot. Funeral homes may have helpful documents.
  • Check Historical Society
  • Visit computer Web sites like Find-A-Grave (http://www.findagrave.com)
  • Interview senior members of the community
  • Visit land offices

Locating a grave
Late 19th century or later

  • Locate the cemetery using a county map with cemetery locations.
  • Uncover oral history through relatives or friends
  • Use death certificates and obituaries
  • Check for funeral Home records
  • Visit a local or state historical society
  • Check with local genealogical organizations
  • Visit a local public library

Early 19th Century or before

  • Find out where they died
  • Do an online search at Family Search (www.familysearch.org)

After locating the cemetery

  • Copy the dates of the marker
  • What is the location of the grave from the entrance?
  • Is there any artwork?
  • Be aware of any mistakes that may exist on the marker
  • Note the placement of graves in relation to each other

Organize your documents or records

As Artifacts

  • Treat the headstone with respect
  • Don't do anything to the stone (some compounds may be harmful)
  • Take photographs to study later
  • Take notes - sketch the location
  • Stones may not be present before the mid 1800s; inscribed stones were initially limited to affluent families
  • Late 1850s cemeteries used deeds, records, and agreements
  • Look for multiple graves with the same surname indicative of family members
  • Make note of any symbols, images, inscriptions or epitaphs

Taking a field trip to a cemetery (visit the classroom lesson Taking a Field Trip for more information.

  • Always check with a cemetery's caretaker to make sure that it is permissible for the entire class to visit. Inquire about the possibility of your class doing rubbings of the stones, if you are planning for your class to participate in this activity.
  • Proper Conduct for cemeteries
  • Be generally respectful and unobtrusive
  • Avoid loud talk and behavior that might be disturbing to those in mourning
  • Notice there are different rituals for different cultures, but be sure students don't interrupt any ceremonies
  • Follow posted rules
  • Never enter a closed cemetery
  • Don't bring pets into the cemeteries
  • Don't walk directly on the graves. Many traditions interpret this as disrespectful
  • Never disturb the soil
  • Don't run in the cemetery and watch where you are going
  • Watch and listen (wildlife, snakes, and insects may be problems)
  • Don't eat or drink in the cemetery. You want to leave it as you found it
  • *A note to students: Do not investigate a cemetery or any other private setting alone. Remember that there is safety in numbers.

    Go to PBS Teachers for more than 3000+ lesson plans and activities.

Mon, 26 Sep 2022 11:23:00 -0500 text/html https://www.pbs.org/opb/historydetectives/educators/technique-guide/cemetery-information/
Killexams : Visitor Information Welcome to Purdue! There are so many ways to explore our campus, you can visit us in-person, or check us out online, the option is yours! As you begin to learn more about Purdue University, you will discover how we are working to deliver our students a world-class education and the added value you can receive by becoming a Boilermaker. 

This website will provide you with answers to many common visit-related questions and needs. From campus activities and sights to see, to our time zone and directions to campus, this is the central hub for all visitor related information. Thanks for stopping by, look around for a while.

Mon, 20 Dec 2010 03:44:00 -0600 en text/html https://www.purdue.edu/visit/
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