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500-440 Designing Cisco Unified Contact Center Enterprise (UCCED) resources |

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Exam Code: 500-440 Designing Cisco Unified Contact Center Enterprise (UCCED) resources January 2024 by team

500-440 Designing Cisco Unified Contact Center Enterprise (UCCED)

Test Detail:
The Cisco 500-440 exam, also known as Designing Cisco Unified Contact Center Enterprise (UCCED), is a certification assessment that measures an individual's proficiency in designing and implementing Cisco Unified Contact Center Enterprise solutions. The test evaluates the candidate's knowledge and skills in designing customer contact solutions that integrate voice, video, web, and social media applications. This certification is designed for professionals who want to demonstrate their expertise in planning and designing contact center solutions using Cisco technologies.

Course Outline:
The Designing Cisco Unified Contact Center Enterprise course provides participants with comprehensive knowledge and practical skills in designing Cisco Unified Contact Center Enterprise solutions. The following is a general outline of the key areas covered in the certification program:

1. Contact Center Fundamentals:
- Understanding contact center architecture and components.
- Identifying customer needs and business requirements.
- Analyzing contact center trends and challenges.
- Designing customer interaction workflows.

2. Cisco Unified Contact Center Enterprise Solution Design:
- Designing Cisco Unified CCE components and integration.
- Designing Cisco Unified CCE call routing and queuing strategies.
- Designing Cisco Unified CCE fault tolerance and high availability.
- Designing Cisco Unified CCE reporting and analytics.

3. Media and Collaboration Design:
- Designing voice, video, and collaboration integration.
- Integrating web and social media applications.
- Designing omnichannel customer interactions.
- Designing self-service applications and automation.

4. Security and Compliance:
- Designing security measures for contact center solutions.
- Ensuring compliance with regulatory requirements.
- Designing data privacy and protection mechanisms.
- Implementing disaster recovery and business continuity strategies.

Exam Objectives:
The Cisco 500-440 test assesses candidates' knowledge and practical skills in designing Cisco Unified Contact Center Enterprise solutions. The test objectives include, but are not limited to:

1. Analyzing customer needs and business requirements for contact center solutions.
2. Designing Cisco Unified Contact Center Enterprise components and integration.
3. Designing call routing, queuing, and reporting strategies.
4. Integrating voice, video, web, and social media applications.
5. Ensuring security, compliance, and data privacy in contact center solutions.

The Designing Cisco Unified Contact Center Enterprise certification program typically includes comprehensive training provided by authorized Cisco training partners. The syllabus provides a breakdown of the courses covered throughout the course, including specific learning objectives and milestones. The syllabus may include the following components:

- Introduction to contact center design principles and challenges.
- Cisco Unified Contact Center Enterprise architecture and components.
- Call routing and queuing design strategies.
- Integration of voice, video, web, and social media applications.
- Security, compliance, and data privacy considerations.
- Disaster recovery and business continuity planning.
- test preparation and practice tests.
- Final 500-440 Certification Exam.
Designing Cisco Unified Contact Center Enterprise (UCCED)
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Designing Cisco Unified Contact Center Enterprise
Question #81
Which two system responses are valid if the Cisco UCCE (centralized deployment with remote branches which includes agents, phones and
desktops only) and the remote branch lose the public network connection to both of the data centers? (Choose two.)
A. The Cisco Finesse server automatically signs the agent out of the system
B. The voice gateway detects the loss of connection to the Cisco Unified CVP call server. The voice gateway then executes local bootstrap
TCL script, answers the call, and forwards it to the hunt group
C. Agents continue to have access to historical reports
D. The active call that arrived at the local PSTN connection and was answered by agent at that site remains active
E. The voice gateway detects the loss of connection to the Cisco Unified CVP call server. The voice gateway then connects to the
communication manager cluster to provide local dial-tone functionality
Answer: AD
Question #82
In Cisco Finesse 10.0(x), Which is the last operation a supervisor needs to perform in order to intercept the call?
A. after a supervisor has transferred the call
B. after a supervisor has selected a talking agent for monitoring
C. after a supervisor has started monitoring a call
D. after a supervisor has barged into a call
Answer: D
Question #83
Under which circumstance(s), can the Public/Visible network share the WAN with the Private network in the Cisco UCCE Clustering over the
WAN deployments?
A. SONET WAN with multiple edge devices per Data Center to connect to the SONET ring
B. under no circumstances
C. MPLS WAN with a single edge device per Data Center that connects to multiple 1 Gbps WAN circuits and the failover between the
WAN circuits is less than 500 ms.
D. MPLS WAN with multiple 1 Gbps WAN circuits and a fast 100 ms Round Trip latency between Data Centers
Answer: B
Question #84
Which two options are the maximum number of concurrent reports supported by CUIC? (Choose two.)
A. Up to maximum agent capacity for historical report using live data
B. 100 concurrent Historical reports
C. 800 concurrent Real-time reports
D. 400 concurrent Real-time reports
E. 400 concurrent Historical reports
Answer: AD
Question #85
Which three statements about the Cisco Unified CVP Post Call Survey (PCS) are true? (Choose three.)
A. The mapping of a dialed number pattern to a PCS number enables the PCS feature for the call
B. PCS lets you schedule a call to the caller at a later time
C. For reporting purposes, the PCS call has the same call key information
D. The value of the user.microapp. is PCS controls whether the call is transferred to the PCS number
E. SIP REFER call flow is required to trigger PCS
F. The call context for the PCS includes GUID and all context up to the point where the call is transferred to the agent. Context that the
agent creates after the transfer is not included in the PCS context
Answer: ADF
Question #86
Which statement about when you deploy Cisco UCCE 12,000 agent deployment model where each physical CPU core is mapped 1-1 with a
vCPU is true?
A. You can overload/over-subscribe the vCPU/cores on the UCS servers as long as the total CPU reservations are within 65 percent of the
available CPU of the host (there is spare room in CPU computing resources).
B. You cannot overload/over-subscribe the vCPU/cores on the UCS servers even if you do not over-subscribe the computing resources in
MHz on each server host.
C. You can overload/over-subscribe the vCPU/cores on the UCS servers as long as the memory reservations are within 80% of the
available memory of the host.
D. You can overload/over-subscribe the vCPU/cores on the UCS servers as long as you do not over-subscribe the computing resources in
MHz on each server host.
Answer: B
Question #87
Refer to the exhibit.
In a Cisco Finesse 10.0(x) deployment, in Supervisor Gadget under the Queue Statistics pane, which option describes what the Other column
A. number of agents assigned to the queue who are on inbound calls
B. number of calls handled by the agents associated with that queue
C. number of agents assigned to the queue who are on outbound calls
D. number of agents assigned to the queue who are on internal consult calls
Answer: D
Question #88
Which three options are valid when Cisco Unified Customer Voice Portal comprehensive call flow and survivability service handles SIP
REFER? (Choose three.)
A. SIP trunk alternate destination routing (ADR) must be disabled for REFER
B. An application-controlled alternative is to set an ECC variable (user.sip.refertransfer) to the value y in the Unified ICM script
C. Router require on a failed SIP Refer transfer where the survivability service is not handling the SIP Refer request
D. Direct Refer transfer using label works only if Send To VRU node is NOT used before the Refer
E. Unified ICM sends Unified CVP a routing label with a format of rfXXXX
F. Standalone Cisco Unified CVP with ICM Lookup label
Answer: BCE
Question #89
Which two features does the SIP Proxy provide when deployed with Cisco UCCE, Cisco Unified CVP? (Choose two.)
A. demarcation point between networks
B. centralized dial plan
C. SIP VXML voice browser
D. N+1 or N:N redundancy
E. load balancer for HTTP and SIP
Answer: BD
Question #90
Which two features does Cisco Finesse provide as an out-of-the-box agent desktop? (Choose three.)
A. desktop for third-party ACD
B. phonebooks and workflows
C. content sharing gadget
D. basic call control (answer, hold, retrieve, end, and make call)
E. agent historical reports
Answer: BD
Question #91
Erlang calculations are used to size contact center resources. Which two resources are sized by using Erlang-B? (Choose two.)
A. reporting ports
B. estimated wait times
C. PSTN gateway trunks
D. agents
E. IVR ports
Answer: CE
Question #92
Which Cisco Unified Border Element configuration is correct when deployed with Cisco UCCE Unified CVP?
A. You must dedicate a voice gateway for VXML browser sessions.
B. You must configure Cisco Unified Border Element as media pass flow-around mode.
C. You must configure Cisco Unified Border Element as media pass flow-through mode.
D. You must use box-to-box Cisco Unified Border Element redundancy.
Answer: C
Question #93
The JTAPI communications between the Cisco Unified Communication Manager cluster and Cisco Unified Contact Center Enterprise include
three distinct types of messaging. Which two options are those messages? (Choose two.)
A. device and call monitoring
B. SIP call control messages
C. service control
D. single sign-on messages
E. routing control (Cisco Unified CM cluster request instructions from Cisco Unified CCE)
Answer: AE
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Cisco Enterprise resources - BingNews Search results Cisco Enterprise resources - BingNews 3 High-Yield Tech Stocks to Buy in January No result found, try new keyword!Cisco is also in the process of acquiring Splunk to expand its networking observability and cybersecurity platforms. That $28 billion deal, which is expected to close in the third quarter of calendar ... Tue, 02 Jan 2024 20:05:00 -0600 en-us text/html Cisco: Losing Ground On Both The Networking And Security Fronts
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Cisco (CSCO) has exhibited a modest 3.1% average revenue growth and 4.8% average adjusted operating profit growth over the past five years. The company is experiencing a decline in market share within both the networking and security end markets. Consequently, I

Tue, 26 Dec 2023 03:18:00 -0600 en text/html
New Report: Businesses Suffer Serious, Measurable Damage From Data Breaches No result found, try new keyword!People who own, run, or work for businesses should take note of several findings of a accurate Cisco study of the impact of data breaches. Sun, 31 Dec 2023 22:30:00 -0600 en-us text/html Cisco to Acquire Isovalent to Define the Future of Multicloud Networking and Security

News Summary:

  • Cisco intends to acquire privately held Isovalent, Inc., a leader in open source cloud native networking and security. 
  • Together, Cisco and Isovalent will build leading edge protection for every workload on every cloud.
  • Cisco is committed to nurturing, investing in and contributing to eBPF, Cilium, Tetragon, and cloud native open source communities. 

SAN JOSE, Calif., Dec. 21, 2023 /PRNewswire/ -- Cisco (NASDAQ: CSCO) today announced the intent to acquire Isovalent, a leader in open source cloud native networking and security, to bolster its secure networking capabilities across public clouds.

Cisco announces intent to acquire Isovalent, Inc.

The acquisition of Isovalent will build on the Cisco Security Cloud vision, an AI-driven, cloud delivered, integrated security platform for organizations of any shape and size. The Cisco Security Cloud enables customers to abstract security controls from multicloud infrastructure to provide advanced protection against emerging threats across any cloud, application or workload.

"Together with Isovalent, Cisco will build on the open source power of Cilium to create a truly unique multicloud security and networking capability to help customers simplify and accelerate their digital transformation journeys," said Jeetu Patel, executive vice president and general manager of Security and Collaboration at Cisco. "Imagine in today's distributed environment - of applications, virtual machines, containers and cloud assets - having security controls with total visibility, without hindering networking and application performance. The combination of Cisco and Isovalent will make this a reality."

Isovalent's team is a major contributor to the open source technology eBPF, and has led the development of Cilium, the leading cloud native solution for networking and security. eBPF provides unmatched visibility into the inner workings of the operating system - an ideal interface for building security systems that can protect a workload while it runs. Cilium provides IT and platform engineering teams with powerful networking capabilities and unparalleled visibility into the behavior and communication of cloud native applications, enabling seamless policy definition of software-defined networks. Isovalent has also recently introduced:

  • Cilium Mesh:  allows for the easy connection of Kubernetes clusters with existing infrastructure across hybrid clouds,
  • Tetragon: an eBPF-based open source security solution that provides visibility to and enforces runtime behavior within an application and on the network.  
  • Isovalent Enterprise: an enterprise distribution of Cilium and Tetragon

Cisco intends to continue offering and building on Isovalent's slate of innovations for customers, including Isovalent Enterprise.

"Cisco is committed to nurturing, investing in, and contributing to the eBPF and Cilium open source communities," said Stephen Augustus, Head of Open Source at Cisco. "Isovalent's team will join Cisco's deep bench of open source governance and technical leadership to solve complex cloud native, security, and networking challenges. Their knowledge will accelerate innovation across the business and help further strengthen the Cisco Security Cloud platform to meet the growing demands of our customers."

Isovalent holds leadership positions in the Cloud Native Computing Foundation and eBPF Foundation, in addition to upstream software contributions, and this acquisition strengthens Cisco's role in supporting the open source ecosystem. Together as leaders in networking and security, Cisco and Isovalent will build solutions powered by eBPF technology that aim to solve the challenge of protecting workloads no matter where they reside. Cisco is committed to Cilium and Tetragon as open source projects and intends to create an independent advisory board to help steer Cisco's contributions to these important efforts in a way that is aligned with the needs of the open source community. 

The Isovalent team will join the Cisco Security Business Group once the acquisition closes, which is expected in the third quarter of fiscal year 2024. 

Additional Resources  

About Cisco
Cisco (NASDAQ: CSCO) is the worldwide technology leader that securely connects everything to make anything possible. Our purpose is to power an inclusive future for all by helping our customers reimagine their applications, power hybrid work, secure their enterprise, transform their infrastructure, and meet their sustainability goals. Discover more on The Newsroom and follow us on X at @Cisco.

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.


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Thu, 21 Dec 2023 01:00:00 -0600 en text/html
Cisco Sales Boss: Restructuring Means More Channel Resources, Faster Decisions

Cisco Systems is stepping up its investment in the channel with the rollout of a simplified partner-led sales model aimed at enabling the networking leader to respond more quickly in the sales trenches to fend off competitors, said the company’s top sales executive.

Cisco channel partners will see more resources, stronger marketing and faster decision making from the networking leader, all as a result of its dramatic restructuring, said Rob Lloyd, executive vice president, worldwide operations at Cisco, San Jose, Calif, in an exclusive interview with CRN.

"We're going to move faster," said Lloyd. If we need to make a decision or a change on something, we're going to move more quickly. I expect we'll react in competitive situations in a more aggressive fashion and continue to deliver the consistency our partners expect of us."

Cisco will be pumping more money to back its channel-facing field sales teams and its channel support efforts, he said.

"My expectation is that more of those resources will be in the field teams that face our partners every day and engage in our partners, but I'll be very candid that we will put more into marketing programs over the next year. More into systemic investment to support the relationships with partners, their sales teams and their engineering teams and more into helping them build their practices," Lloyd said.

Lloyd, who is widely viewed as a potential successor to Cisco Chairman and CEO John Chambers, emerged this year as the public face of Cisco's defense against competitors like Hewlett-Packard, which are looking to eat into its lucrative networking sales and pull away channel partners. In the interview, Lloyd again went on the offensive, describing how Cisco's restructuring efforts will benefit the channel.

Going forward, Cisco will have two go-to-market models: "customer-led," which will be Cisco's traditional high-touch selling motion for large and strategic enterprise accounts, and what Cisco's calling "partner-led," which according to Cisco means a greater focus on sales through channel partners to all but its most strategic global accounts.

That partner-led model, said Lloyd, will mean more of Cisco's overall resources -- not less -- are headed for the Cisco channel.

Lloyd also said the company will become more nimble, allowing it to react in competitive situations much more aggressively and with less time spent mired in deal-weakening bureaucracy.

"We expect we're going to move faster," said Lloyd. "We've done a lot of things so that as we enter the next fiscal year, we're going to be faster in decision making with more accountability, less people who need to be in a room to make a decision, and more people who will be empowered to say 'yes.'"

Cisco needs to be simpler in its execution and get decisions made a lot more quickly on behalf of partners, he said.

"Sometimes when I visit with partners, when I visit with customers with our partners, there seems to be too many people required to make decisions," he said. "The networking industry has never moved more quickly than it is today. What we're doing is aligning our resources in a way in which there's much clearer accountability for decision making. [When it's] a matter to make a decision on a deal with our partner, we're going to do that faster, require less internal approvals to make these things happen."

"I would say we don't need as many people involved in decisions," Lloyd added. That he said, leads to more accountability and gets decisions "faster to the 'yes.'"

Cisco's focus will be on faster time-to-market, Lloyd said. It will also be getting more partners selling behind Cisco's architecture strategy, which allows partners to elevate the conversation with their customers on the basis of selling not only point products but future-ready network and data center architectures.

"The sustainable differentiation our partners bring is to have that conversation: here's how it all works together. [Partners can say] 'I have a practice that technically helps you do that, I believe the conversation is in the future, and I also have a service offering that will help you accelerate the results of that architecture,' Lloyd said. "That's what we're working on with partners: deploying the systems and architecture that personify the Cisco differentiation and we will continue the road we set."

NEXT: Cisco Partners Win In Services, Says Lloyd

As Cisco is continuously challenged by HP, Juniper and other aggressive threats to its core networking businesses, Lloyd contends Cisco will reinvest in partners to make them more profitable selling Cisco. One of the biggest advantages Cisco partners have is that Cisco turns over a majority of services opportunities to partners -- something that won't falter, Lloyd said.

"We build practices to accelerate the adoption of converged data center, private cloud, collaboration, virtualization, expert solutions that our customers can see and demand. [Partners] need to help build those practices they take into their services and into their businesses. That's the Cisco model," he said. "We're not out there at the end of the day competing with them and creating a hard deck of customers: 'You can go out and work with these players and we're going to take these ones direct.' That's not the Cisco model."

Cisco solution providers contacted by CRN said Cisco has a long way to go to make good on its promises of more resources and more profitably for partners as a result of the restructuring. But most agreed Cisco is saying all the right things as it attempts to right its ship.

"I am optimistic about the Cisco restructuring efforts – they are saying the right things so far," said Andy Cadwell, vice president of sales for INX, a Dallas-based solution provider and Cisco Gold partner. "As we all know now, Cisco as a whole has become a more bureaucratic, layered organization and more confusing to work with even with good channel support staff. Having U.S. field sales and channels across segments reporting up to a single head should foster more accountability and agility."

Cadwell said he's hopeful Cisco's restructuring will mean better alignment between Cisco and its channel partners at a strategic level.

"Re-examining channel partner profitability for their most loyal partners, getting much more succinct on Cisco's business-technology value proposition, defining Cisco's services posture and supporting vertically oriented partners like INX should all be top of mind as they move forward," Cadwell said.

Bob Venero, CEO of Future Tech, a Holbrook, New York solution provider, said it remains to be seen how the restructuring will ultimately impact partners.

"I don't know what the end result is going to be for the partner community," he said. "It's too early to tell. It takes a good amount of time to be able to turn a very large aircraft carrier like Cisco two or three degrees. It is going to take a while to see what the results will be. The hope is we'll be able to see something in the next two quarters that shows they are serious (about the partner led sales model) so we can see exactly how it will impact our business."

Steve Burke contributed to this article

Sun, 10 Dec 2023 08:44:00 -0600 text/html
Cisco uncorks AI-based security assistant to streamline enterprise protection

With Cisco AI Assistant for Security, enterprises can use natural language to discover policies and get rule recommendations, identify misconfigured policies, and simplify complex workflows.

Cisco has unveiled its natural language-based AI Assistant for Security aimed at helping enterprise customers better assess security situations, eliminate configuration errors and automate complex tasks.

The Cisco AI Assistant for Security will first be implemented as part of the vendor's cloud-based Firewall Management Center and Cisco Defense Orchestrator services. Cisco’s Firewall Management Center is a centralized platform for configuring, monitoring, troubleshooting and controlling Cisco Firepower Next-Generation Firewalls. The orchestrator platform lets customers centrally manage, control and automate security policies across multiple cloud-native security systems.

Among the goals of the AI Assistant are to reduce the time it takes for customers to respond to potential threats and simplify the entire security process.

"Using natural language, an administrator can iterate with the AI Assistant to do things like discover and identify all the policies that control access to an application, define a new policy or rule for the administrator, and implement the policy," said Jeetu Patel, executive vice president and general manager of security and collaboration at Cisco, in a blog about the news.

"The AI Assistant can also identify duplicate or misconfigured security policies from amongst thousands of existing policies and make recommendations for resolving them. To me, this is mind-blowing, because this is a level of intelligence that just isn't possible without AI," Patel stated.

In addition, Patel said the security assistant will let customers describe and contextualize events across email, the web, endpoints, and the network to tell security operation center analysts exactly what happened, the impact, and best next steps to take to remediate problems and set new policies.

Cisco first talked about the security assistant at its Live event in June, saying an AI-based assistant will provide easy-to-use situation analysis for network and security teams, correlating intelligence across the Cisco Security Cloud and relaying potential impacts; going forward, customers "won't need to have a Ph.D. to manage a firewall policy," Cisco stated.

In addition to the Assistant, Cisco added a new security feature across its firewall family that lets security teams see into traffic to look for malware without having to decrypt it first. 

"Decrypting traffic for inspection is resource-intensive and fraught with operational, privacy, and compliance issues," Patel stated. With the 7.4.1 Operating System, which is now available, the system can analyze encrypted traffic to identify indicators of malicious behavior that humans can't, and it does so without decrypting, Patel stated.

"For instance, an insulin pump that's running certain operating systems cannot run an end-point client. If it gets attacked by malware that communicates with the outside world via encrypted traffic, you can lose control of the insulin pump," Patel wrote. "With Encrypted Visibility Engine, you can now block this at the firewall."

Tue, 05 Dec 2023 10:00:00 -0600 en text/html
Best IT Certifications for 2024

Earning specialized certifications is a surefire way to advance your career in the IT field, regardless of industry or current career level. The right certification validates your skills and knowledge, which makes you more desirable to future employers who want to attract and retain the best employees. Below, we’ll explore the top IT certifications and share how to examine your goals to choose the right path forward. 

We’ve narrowed IT certifications into specific categories to help IT professionals assess what’s available and pursue the best certifications to show their willingness to learn and develop the in-demand career skills employers want.

Best database certifications 

Database platforms have changed greatly over the years, but database technology remains important for various applications and computing tasks. Available certifications for IT professionals include those for database administrators (DBAs), database developers, data analysts and architects, business intelligence, and data warehousing specialists, and other data professionals.

Obtaining database certifications demonstrates an understanding of database concepts, design, implementation, administration and security. This can boost your credibility in the job market and show potential employers that you have the skills needed to work with databases. The best database certifications include the following:

Best SAS certifications 

SAS is one of the world’s leading firms for business analytics, data warehousing and data mining. Today, the SAS Global Certification Program offers 23 credentials across categories including foundation tools, advanced analytics, business intelligence, data management and administration.

SAS programmers remain in high demand, with a quick search of job boards showing thousands of open positions. Obtaining SAS certification shows employers that you are proficient in the company’s popular suite of tools. Some of SAS’s certification programs include the following: 

Many professionals earn certifications to help navigate their career paths. According to the IT Salary Report, 92 percent of information technology professionals have at least one certification.

Best Cisco certifications 

Cisco Systems is a market leader not only in networking and communications products, but also storage networking and solutions for data centers. Cisco offers a variety of certifications for IT professionals, ranging from entry level credentials to expert-level exams. 

These certifications prepare professionals for Cisco-related careers. A search of job boards reveals thousands of open positions for Cisco experts, underscoring the continued relevance of these skills. Some of Cisco’s certifications include the following:

Best Dell certifications 

Dell Technologies remains one of the world’s leading computing companies. In addition to its well-known hardware lineup, Dell also offers solutions for networks, storage, servers, gateways and embedded computing, as well as a broad range of IT and business services.

Becoming certified in Dell products can help make IT professionals competitive in engineering roles for server, virtualization, networking, systems, integration and data security. Additional roles include consultants, account executives, system administrators, IT managers and deployment managers.

Best mobility certifications 

In the mobile era, it has become increasingly important for network engineers to support local, remote and mobile users, as well as provide proper infrastructure. The focus on application and app development now leans more toward mobile environments, requiring security professionals to thoroughly address mobility from all perspectives.

Due to the fast-changing nature of mobile technology, not many mobility certifications have become widely adopted. However, a few of the top mobility certifications can help IT professionals stand out in this rapidly evolving field. 

If part of your job includes selling and implementing an IT solution, you may want to pursue the best sales certifications. You’ll show your organization that you’re willing to go above and beyond to reach sales targets.

Best computer hardware certifications 

As remote and computer-based work has become more common, it’s more important than ever that businesses and individuals be able to maintain their hardware. While discussions about potential computer-related jobs often revolve around software work and coding, jumping into the IT field by becoming a computer technician is an excellent starting point.

Today, thousands of hardware technician jobs are available across the country. Entering this industry becomes more accessible for those who acquire computer hardware certifications. These certifications can showcase your expertise and proficiency in the upkeep of computers, mobile devices, printers and other hardware components.

Best Google Cloud certifications 

IT pros with solid cloud computing skills continue to be in high demand as more companies adopt cloud technologies. Today, Google Cloud is one of the market leaders in the cloud computing space. 

Regardless of where you are in your IT career, engaging with certification programs can demonstrate your willingness to keep on top of rapidly evolving cloud technologies. To that end, Google has introduced a host of certifications for its cloud platform, including the following: 

Best evergreen IT certifications

In the fast-changing world of technology, it can help to focus on certifications that have stood the test of time. “Evergreen” refers to certifications that remain popular year after year. 

The top evergreen certifications are based on accurate pay surveys in IT, reports from IT professionals about certifications they want or pursue the most, and those that appear most frequently in online job postings. Obtaining these credentials is one step toward ensuring that your skills remain relevant for a long time: 

Best IT governance certifications 

IT governance provides structure for aligning a company’s IT with its business strategies. Organizations faced with compliance rigors always need experienced IT pros who can see the big picture and understand technology risks. This means certified IT governance professionals are likely to remain in high demand.

Earning one of the following certifications proves a commitment to understanding the role of IT governance and its position in a company’s current and future success. Getting certified can validate your expert knowledge and lead to advanced career opportunities.

Best system administrator certifications 

An IT system administrator is responsible for managing and maintaining the information technology infrastructure within an organization. The position demands sought-after career skills, ranging from configuring and maintaining servers and clients to managing access controls, network services, and addressing application resource requirements.

If you’re in charge of managing modern servers, there’s a long list of tools and technologies that system administrators must master. Obtaining some of the most prominent system administrator certifications can demonstrate your mastery to potential employers. 

Best ITIL certifications 

ITIL, or Information Technology Infrastructure Library, was developed to establish standardized best practices for IT services within government agencies. Over the ensuing four decades, businesses of all types embraced, modified, and extended ITIL, shaping it into a comprehensive framework for managing IT service delivery. 

The ITIL framework remains the benchmark for best practices in IT service and delivery management, offering certification programs that cater to IT professionals at all levels. These training and certification courses ensure that IT professionals stay well-prepared for the ongoing evolution in IT service delivery management. There are four certifications in the ITIL certification program:

Best enterprise architect certifications 

An IT enterprise architect is responsible for designing and managing the overall structure and framework of an organization’s information technology system. Enterprise architect certifications are among the highest that an IT professional can achieve; fewer than 1 percent ultimately reach this level. 

Enterprise architects are among the highest-paid employees and consultants in the tech industry. These certifications can put IT professionals on a path to many lucrative positions. The average worker earns over six figures annually. Some top enterprise architect certifications are listed below:

To become an enterprise IT architect, you’ll need knowledge of systems deployment, design and architecture, as well as a strong business foundation.

Best CompTIA certifications

CompTIA is a nonprofit trade association made up of more than 2,000 member organizations and 3,000 business partners. The organization’s vendor-neutral certification program is one of the best recognized in the IT industry. Since CompTIA developed its A+ credential in 1993, it has issued more than two million certifications.

CompTIA certifications are grouped by skill set and focus on the real-world skills IT professionals need. Armed with these credentials, you can demonstrate that you know how to manage and support IT infrastructure. 

Best Oracle certifications 

A longtime leader in database software, Oracle also offers cloud solutions, servers, engineered systems, storage, and more. The company has more than 430,000 customers in 175 countries. 

Today, Oracle’s training program offers six certification levels that span 16 product categories with more than 200 individual credentials. Considering the depth and breadth of this program — and the number of Oracle customers — it’s no surprise that Oracle certifications are highly sought after. 

Vendor-specific certifications address a particular vendor’s hardware and software. For example, you can pursue Oracle certifications and Dell certifications to become an expert in those companies’ environments.

Best business continuity and disaster recovery certifications

Business continuity and disaster recovery keep systems running and data available in the event of interruptions or faults. These programs bring systems back to normal operation after a disaster has occurred.

Business continuity and disaster recovery certifications are seeing a healthy uptrend as new cloud-based tools grow in popularity. While business continuity planning and disaster recovery planning have always been essential, they’re becoming more critical than ever — and IT certifications are following suit.

Tue, 02 Jan 2024 09:59:00 -0600 en text/html
Cisco redefines cybersecurity defense with powerful, portfolio-wide Artificial Intelligence capabilities

Cisco (NASDAQ: CSCO), the leader in enterprise networking and security, today unveiled the Cisco AI Assistant for Security.

This marks a major step in making artificial intelligence (AI) pervasive in the Security Cloud, Cisco’s unified, AI-driven, cross-domain security platform.

The AI Assistant will help customers make informed decisions, augment their tool capabilities and automate complex tasks.

“To be an AI-first company, you must be a data-first company. With our extensive native telemetry, Cisco is uniquely positioned to deliver cybersecurity solutions that allow businesses to confidently operate at machine scale, augmenting what humans can do alone,” said Jeetu Patel, Executive Vice President and General Manager of Security and Collaboration at Cisco. “Today’s announcement is a monumental step forward. This advancement will help tip the scales in favor of defenders, empowering customers with AI built pervasively throughout the Cisco Security Cloud.”

As cyber-attacks continue to evolve, organizations’ defenses must, too.

Ransomware and extortion attacks continue to persist at a steady pace, making up 20 percent of Cisco Talos Incident Response engagements this year, according to the new Talos 2023 Year in Review report.

Talos also observed an increase in sophisticated attacks on networking devices this past year, particularly by state-sponsored actors.

The increased speed and sophistication of malicious actors requires the adoption of machine scale defenses.

With unmatched visibility across the network and security, Cisco works with more machine-driven telemetry and on a scale larger than most in the industry.

The new Cisco AI Assistant for Security is trained on one of the largest security-focused data sets in the world, which analyzes more than 550 billion security events each day across web, email, endpoints, networks and applications.

It can understand event triage, impact and scope, root cause analysis and policy design. With this data, the AI Assistant aims to close the gap between cybersecurity intent and outcomes.

All of Cisco’s AI capabilities are built securely and align with Cisco’s Responsible AI Framework

Continuing the rapid pace of innovation, today Cisco is introducing:

  • AI Assistant for Firewall Policy: The Cisco AI Assistant for Security is first going live within the Cisco Cloud-delivered Firewall Management Center and Cisco Defense Orchestrator to solve the big challenge of setting and maintaining complex policies and firewall rules. Administrators can now use natural language to discover policies and get rule recommendations, eliminating duplicate rules, misconfigured policies and complex workflows with increased visibility as well as accelerated troubleshooting and configuration tasks.
  • AI-powered Encrypted Visibility Engine for All Firewall Models: Most data center traffic today is encrypted and the inability to inspect encrypted traffic is a key security concern. Decrypting traffic for inspection is resource-intensive and fraught with operational, privacy and compliance issues. With the 7.4.1 Operating System now available across the entire Cisco Secure Firewall family, customers see AI go even further via the Encrypted Visibility Engine. The Encrypted Visibility Engine leverages billions of samples, including sandboxed malware samples, to determine if the encrypted traffic is transporting malware. It can tell which operating system the traffic is coming from and what client application is generating that – all without the need for decryption.

“The ability for AI to reshape our daily lives and professional landscapes is immense. As a longstanding Cisco partner, we’re excited about the new Cisco AI Assistant for Security and how this will empower our customers with AI-driven efficiencies,” said Graham Robinson, Chief Technology Officer, Data#3. “The introduction of the AI Assistant to Cisco Firewall Management Center will help our customers quickly and easily configure policy changes. When combined with the new features in the 7.4.1 software release and the Encrypted Visibility Engine, this offers a truly compelling overall experience.”

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Tue, 26 Dec 2023 17:55:00 -0600 en-US text/html
In Texas, Fort Worth’s Public Wi-Fi Initiative Gets People Online

When Fort Worth, Texas, began delivering more services digitally during the COVID-19 pandemic, officials found that several neighborhoods weren’t fully utilizing the resources because they lacked dependable at-home internet access.

“Some of it is infrastructure. The incumbent service providers didn’t have those types of offerings in those communities,” says Kevin Gunn, the city’s CTO and IT solutions director. “Some of it is financial. When faced with buying food or having internet service, it’s not a tough decision. We started thinking about ways that we could get internet service into those neighborhoods in short order.”

The city’s endeavor to supply public Wi-Fi had its challenges. There were building-related signal transmission issues. And there was the red-tailed hawk’s nest that paused equipment installation until fledglings living there decamped . (The bird is a protected species in the state.)

But by partnering with Cisco, Fort Worth was ultimately able to extend its government enterprise network to provide connectivity to 40,000 residents in the Ash Crescent, Lake Como, Northside, Rosemont and Stop Six neighborhoods via a separate, segmented network.

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The network’s Cisco Ultra-Reliable Wireless Backhaul infrastructure includes Meraki MR86 outdoor access points and Catalyst switches that have been mounted on towers and streetlight poles, distributing a high-speed signal throughout the neighborhoods, says Gary DePreta, area vice president for state and local government and education at Cisco.

“For a city to dig trenches and provide fiber optics to 40,000 to 50,000 residents, that would be measured in years,” DePreta says. “Because of the urgent need to provide services during the pandemic, time was of the essence. Essentially, that technology provides the data capacity and speeds of fiber-optic cabling, but you can deploy it from a wireless infrastructure.”

The city anticipated that the planning for its public CFW-Neighborhood network would take six months, but the process ultimately lasted nine.

“We’ve got beautiful landscapes and undulating hills and lots of mature trees and other things that interfere with radio signal propagation,” he says. “It was a lot more of a challenge than we anticipated initially.”

READ MORE: Explore wireless access points to support wireless infrastructure.

How Fort Worth Is Reaching into Communities

Fort Worth worked with radio engineers to determine where to install system elements, placing items out of reach of objects that could interfere with propagation, Gunn says.

“It’s picking the right location to put the two inputs so you get the best signal,” he says. “Some of the facilities we identified initially were places like libraries, which are one-story buildings here in Fort Worth; so, we pivoted to those that had two or more stories.”

Leading up to the public network’s August 2022 debut, the city sponsored an extensive community outreach effort to ensure that residents understood that their online activity wouldn’t be tracked. Only aggregate usage data is being gathered, Gunn says, to monitor network performance and service quality.

IT department members gave presentations at neighborhood association meetings and other community gatherings; when trucks were sent out to install system components, technicians had postcards with a QR code leading to information about what the vehicles were doing in the area.

“A lot of effort went into communication, making people aware and getting them excited about this project in their neighborhoods,” Gunn says. “That paid dividends once we were finally up and running. We saw users immediately jumping onto the network and becoming advocates for us by doing that.”

DISCOVER: Network monitoring engagement services from CDW.

How Local Agencies Can Address Needs Now

Simplicity was a key design goal for the network; the city wanted a solution that would be reliable enough to withstand hot sun, sleet and other local conditions, and one that was easy to deploy, support and use, Gunn says.

“We really haven’t had any ongoing maintenance, other than maybe a storm coming through and misaligning an antenna or having one or two pieces of equipment with a power failure,” Gunn says. “Outside of that, it’s been set it and forget it.”

IT leaders in Fort Worth hope to eventually enable fiber optic connectivity for every address. Until that can be achieved, the current structure allows the city to offer Wi-Fi access in areas where it had been unreliable. And some system elements — such as the Cisco Catalyst switches, which contain additional ports — are helping to position the city for future tech growth.

“We knew this was deploying a significant amount of infrastructure in those neighborhoods,” Gunn says. “That’s now a platform for us to deploy smart streetlight technologies, smart signals at intersections, school crossing beacons and any of the other types of smart city initiatives we might want to pursue.”

Cisco’s Ultra-Reliable Wireless Backhaul technology had traditionally been applied in areas such as the transportation sector, DePreta says. Fort Worth’s implementation was the first time the technology had been applied in a major metropolitan area.

DePreta believes the CFW-Neighborhood network could serve as a model for other cities looking to address a pressing connectivity gap before they’re able to fully institute a long-term solution.

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Thu, 04 Jan 2024 06:47:00 -0600 Erin Brereton en text/html
Cisco goes all in on AI to strengthen its cybersecurity strategy

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Configuration complexity and rules are among organizations’ most lethal, accidental risks when configuring networks and firewalls. Gartner predicts that misconfigurations will cause 99% of all firewall breaches this year. It’s the perfect use case for AI to prove its value to CISOs and CIOs. Not getting a hybrid cloud configuration right or a misconfigured firewall can lead to a breach no one has discovered until it’s too late. 

Cisco has been battling these risks on behalf of its customers for years. They’ve decided to go all in with AI and take on these challenges with their recently announced Cisco AI Assistant for Security and the AI-powered Encrypted Visibility Engine. The AI Assistant is trained on one of the largest security-focused data sets in the world, which analyzes more than 550 billion security events daily.

Cisco leveraged its deep network expertise by launching its Encrypted Visibility Engine. As the company told VentureBeat it’s designed to inspect encrypted traffic without the operational, privacy and compliance issues typically associated with decrypting traffic for inspection.

“One of the things that we wanted to do was make sure that AI was pervasive as part of the core fabric of Cisco security cloud, and every aspect of what we do in Cisco security, that’s what we’ve been working on,” Jeetu Patel, executive vice president and general manager of security and collaboration at Cisco told VentureBeat during a accurate interview.

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When it comes to firewalls, complexity kills 

Cisco chose the right threat surface to go after with its most comprehensive AI cybersecurity release to close out 2023. Any CISO and members of their teams will admit that configuring firewalls, keeping the current patches and policies in place, and staying on top of any potential common vulnerabilities and exposures (CVE) is time-consuming and often gets ignored.

The greater the complexity of a firewall, the greater the chance it will get breached. Complexity will kill even the most effective cybersecurity strategy and well-implemented tech stack. Cybersecurity Insiders found that 58% of organizations have more than 1,000 firewall rules, with some extending into the millions. 

As a technology category that’s been around for decades, firewalls are ripe for more innovation. Gartner predicts that by 2026, more than 60% of organizations will have more than one type of firewall deployment, prompting the adoption of hybrid mesh firewalls. By that same year, more than 30% of the new deployments of distributed branch-office firewalls will be of firewall-as-a-service offerings, up from less than 10% in 2022.

Bringing policy chaos under control with AI

“Cisco is harnessing AI to reframe how organizations think about cybersecurity outcomes and tip the scales in favor of defenders. Cisco combines AI with its breadth of telemetry across the network, private and public cloud infrastructure, applications, internet, email, and endpoints,” Patel said.

Cisco based their AI Assistant for Security and AI-powered Encrypted Visibility Engine development efforts on their customers’ high priorities of streamlining firewall management. Patel said that when he and his team spoke with customers they kept hearing of the same challenges.

Patel added that customers wanted a more automated approach to checking configuration details, more insight when troubleshooting and an AI-based approach to optimizing rulesets. Patel explained that customer needs drove the three use cases the DevOps and engineering teams concentrated on. They include assisting (policy identification and reporting), augmenting (troubleshooting) and automating (policy lifecycle management). 

Cisco chose to develop the AI Assistant for Security inside their cloud-delivered Firewall Management Center (cdFMC) so they could leverage the latest large language models (LLMs). 

Raj Chopra, SVP and Chief Product Officer of the security business group at Cisco writes, “We created a generative tool designed to simplify firewall management for both seasoned admins and novice users. Utilizing advanced natural language processing (NLP) and machine learning (ML), it provides answers in seconds rather than forcing an administrator to spend their time sorting dependencies, network maps, and documentation.” 

What’s also evident from how AI Assistant for Security is architected is that Cisco will integrate more assistants across a wide spectrum of roles in their Security Cloud. The goal is to build out their cross-domain security platform with AI assistants available for automating security analysis and reporting tasks. 

AI still needs to have a human-in-the-middle to work 

There is a common trait across the rush to solve complex firewall policy problems and automate and streamline SOC team workflows with AI Assistants. That trait is the need for all of these tools’ models to keep learning and course correcting with human input while providing contextually useful information.  

VentureBeat spoke with Merritt Baer, Field CISO, Lacework, whose company recently introduced Lacework AI Assist. She told VentureBeat that AI-driven engines designed to parse policies help internal users understand their permissions better and that external users can better interact with their security insights and analytics. 

“Security product folks hope that these types of reasoning and query capabilities will allow users to better understand what might be layers of policies, which can be hard for humans to reason about— and product folks hope that this can help to do security more effectively. It’s no panacea—you still need to do something with that information. And folks should still ask their vendors about their internal security policies when using custom LLMs like this,” says Baer. 

On a broader scale, VentureBeat observes in most briefings on AI Assistants that the human-in-the-middle workflows are now table stakes in their product design. That’s evident in how well they are architected to flex between different roles. Ciscos’ AI Assistant for Security follows this paradigm and supports several standard configuration roles at launch.   

Just as AI assistants from Airgap Networks, CrowdStrike with Charlotte AI, Google Cloud Security AI Workbench, Lacework AI Assist,  Microsoft Security Copilot, Zscaler, and others can be configured for various roles, Cisco’s AI Assistant can flex from one role to another in security operations centers (SOC) with no re-configuration needed. 

CrowdStrike’s Charlotte AI also supports role-based AI-defined workflows and can integrate multiple best-of-breed AI models from third-party, open-source, or in-house development, ensuring the most appropriate LLM is used for a given task. Lacework AI Assist is also designed to scale across different roles, typically in a SOC. LaceWork AI Assist is unique in its ability to tailor and personalize insights while scaling between novice and expert cybersecurity professionals who can rapidly interpret and act on complex security data. 

Bottom line: How effective cybersecurity providers are at planning for the human-in-the-middle dynamics of their AI Assistants will directly impact their adoption and long-term contribution to securing organizations.  

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Wed, 06 Dec 2023 23:53:00 -0600 Louis Columbus en-US text/html

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