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Exam Code: ServiceNow-CSA Practice test 2022 by team
ServiceNow-CSA ServiceNow Certified System Administrator

During this 3 day interactive training course you will perform system administration functions in your own instance; a safe sandbox. You will start by performing core configuration tasks, and work with UI Policies, Data Policies, UI Actions, Business Rules and Client Scripts, then use the Mobile Platform and activate Plugins. You will also add users, groups and roles, then manage data with Tables, the CMDB, Import Sets and Update Sets. You will work with two key Process Applications, the Knowledge Base and the Service Catalog then create Workflow activities and approvals. You will move on to configure Alerts and Notifications, view Upgrade History and Status, control System Access and Data Security, and create Baseline Performance Metrics. Finally, you will run Reports, configure SLAs, perform Instance Branding and Customization. Throughout the course, social IT elements will be integrated to demonstrate best practices and communicate with other students and training department personnel.

Module 1 Core Configuration
Configure Navigation, Search and UI options, manage Lists, Forms and Filters, Work with UI Policies, Data Policies, UI Actions, Business Rules and Client Scripts, Use the Mobile Platform and activate Plugins
1. Configuration Essentials Lab: Enable new UI then create Bookmarks; personalize Lists and Forms (with Challenge Component); Create and apply Filters
2. Core Configuration Lab: Create and modify UI Policies, UI Policy Actions, Data Policies and UI Actions; Create a Business Rule; Create a Client Script
3. Mobile Lab: get IOS Simulator (Mac) or Android Simulator (Windows) then create a new Lost Prototype Incident
4. Plugins Lab: Activate the Syntax Editor Plugin, Personalize the System Plugins List View to display the "Has Demo Data" column and the LiveFeed Document Plugin

Module 2 User Administration
Configure User Accounts, Groups, and Roles
1. User Administration Lab: Add Users, Add new Group Automatically Associated with New User Record, Assign Roles to a Group, Add Users to new Groups, Create and test New Assignment Rule

Module 3 Manage Data with Tables and the CMDB
Add new Tables, Applications and Modules and add Configuration Items (Cis) to the CMDB
1. Tables Lab: Create and Extend Tables, Add Dictionary Override
2. CMDB Lab: Add and Map CIs, Analyze Problems Using BSM Map

Module 4 Manage Data with Import Sets and Update Sets
Create Import Sets and Transform Maps, and create and apply Update Sets
1. Import Sets Lab: Work with Import Sets and Transform Maps
2. Update Sets Lab: Create then Retrieve an Update Set

Module 5 Process Applications
Work with two key ServiceNow Process Applications, Knowledge Base and Service Catalog
1. Knowledge Base Lab: Create and Attach Knowledge Base Articles, View and Edit Knowledge Navigation Add-ons
2. Service Catalog Lab: Create Service Catalog Items, Add Variables to Catalog Items, Add a Variable Set to a Catalog Item, Create a Service Catalog Order Guide

Module 6 Workflows
Workflow Activities, Approvals and Administration
1. Workflows Lab: Create New Workflow and Approvals for an iPhone 4S

Module 7 Core Application Administration
Configure Alerts and Notifications, View Upgrade History and Status, Control System Access and Data Security, and create Baseline Performance Metrics
1. Notifications Lab: Observe a Business Rule and Registry associated with a P1 Change Event, Create a Notification based upon a Business Rule, Configure and send an email notification, Create an SMS a notification
2. Upgrades Lab: Confirm Release and Upgrade Status, Edit New Build Notifications
3. Application Security Lab: Provide Application and Module Access for a specified role, Create an Access Control Rule to allow record Read Access, Create an Access Control Rule to restrict column Read Access
4. Performance Baselines Lab: Establish Baseline Statistics

Module 8 Service Administration
Run Reports, Configure SLAs, Perform Instance Branding and Customization, and Work with Social IT
1. Reports Lab: Run Reports and work with Gauges and Homepages
2. SLAs Lab: Define an SLA for iPhone 4S Catalog Requests
3. Customization Lab: Customize Your Instance: Change banner color, Modify instance name, Add a branding logo
4. Social IT Lab: Chat with a partner; one taking ITIL role, the other taking the System Administrator role, Configure Live Feed to Automatically Post High Priority Incidents

Module 9 Case Study
The Case Study has been divided into 8 task categories to guide to your deployment:

Task 1 : Adding Users, Groups and Roles
Task 2 : Customizing Your Instance
Task 3 : Importing Users
Task 4 : Scheduling Reports
Task 5 : Adding Knowledge Base Articles
Task 6 : Personalizing Homepages
Task 7 : Configuring Security
Task 8 : Displaying External Webpages

Industry experience with database concepts and system management.
• System administrator role and/or access to ServiceNow administrative applications and modules.
• Some knowledge of IT Help Desk processes and the incident, problem, and change workflows is also helpful.
• Three (3) to six (6) months experience using and/or maintaining a ServiceNow instance.
• General familiarity with industry terminology, acronyms, and initialisms

User Interface & Navigation (20%)
- ServiceNow Overview
- Lists and Filters
- Forms and Templates
- Branding

Collaboration (20%)
- User Administration
- Task Management
- Notifications
- Reporting

Database Administration (30%)
- Data Schema
- Application/Access Control
- Import Sets

< Self-Service & Process Automation (20%)
- Knowledge Management
- Service Catalog

ServiceNow Certified System Administrator
ServiceNow Administrator course outline
Killexams : ServiceNow Administrator course outline - BingNews Search results Killexams : ServiceNow Administrator course outline - BingNews Killexams : FEMA administrator outlines federal response to Hurricane Ian

Deanne Criswell:

Yes, Amna, with storms like this, these types of catastrophic impacts, we always see power outages. And, in some parts, it does take days, because not — it's not always the generation side, but it's getting that transmission in that distribution side back connected to homes, so we can restore power.

We have staged a lot of resources, generators to come in and support primarily critical facilities, especially hospitals. We know that Florida has a really robust capability. And many of the hospitals, if not all of them, have a strong generator capability. But we want to make sure that we have redundant capacity to support any of those types of critical infrastructure needs as they may arise.

But we have also brought in the Army Corps of Engineers, and they have got personnel ready to go to do emergency power assessments, so we can prioritize where we need to restore power, as well as where we might need to use these types of generators to keep these critical facilities running.

Wed, 28 Sep 2022 11:09:00 -0500 en-us text/html
Killexams : State Outlines Winter Preparations, Guidance for Public Readiness

Harrisburg – Pennsylvania Department of Transportation (PennDOT) Acting Deputy Secretary for Highway Administration Mike Keiser and Pennsylvania Turnpike Commission (PTC) Chief Operating Officer Craig Shuey recently held a media briefing to outline plans for winter services, highlight job opportunities, and discuss how the public can prepare for the season.

Keiser also outlined a PennDOT signage pilot project that will be used on parts of Interstates 80 and 81 this winter.

“Safety is our top priority, and motorists are our partners in making this season a safe one,” Keiser said. “We also have temporary and longer-term employment opportunities and welcome people to join the team in the many types of positions available.”

The public can access travel information on nearly 40,000 state-maintained roadway miles year-round at, and during the winter they can find plow-truck locations and details of when state-maintained roadways were last plowed. The information is made possible by PennDOT’s Automated Vehicle Location technology, which uses units in the over 2,600 department-owned and rented plow trucks to send a cellular signal showing a truck’s location.

To help the public prepare for the season and share information about winter services, PennDOT offers operational information and traveler resources on its winter web page. The site also has a complete winter guide with detailed information about winter services in each of PennDOT’s 11 engineering districts.

Each year, the PTC readies itself to confront the winter elements by properly preparing its entire fleet of trucks, plows and salt spreaders and training more than 425 licensed equipment operators so they are ready to activate 24/7 staffing this fall. Turnpike traffic and weather operations are also at the ready. The team’s focus is to fully understand the conditions on the roadway and to keep the Turnpike system as free of snow and ice as possible. Motorists should take the time now to assure their vehicles are ready for winter and to know their own winter driving skills.

“Our professional crews have worked hard to prepare for the upcoming winter season, and they are ready,” said Shuey. “We ask that all travelers on the Turnpike this winter do their part to be weather-ready for winter travel. Keeping your vehicle stocked for winter with whatever you might need for your health, safety and comfort should traffic come to a stop for an extended period of time can make a big difference in cold weather. We also ask that you consider how to react to extreme white-out conditions that can occur without notice. Be prepared to slow down, don’t panic stop, activate your hazard lights and extend your following distance to prevent dangerous multivehicle crashes.”

In discussing traffic safety, Keiser explained that as part of a signage pilot project, the department will deploy variable speed limit, or VSL, signs – which quickly reduce speed limits when visibility or roadway conditions call for lower speeds – at 63 total locations:

  • 21 locations along I-80 in Clearfield (mile marker (MM) 100-133) and Clinton (MM 182-193) counties;
  • Six locations on I-80 in Clarion and Jefferson counties on the approaches to Emlenton Bridge (MM 42-45), North Fork Bridge (MM 78-81), and Kyle Lake Bridge (MM 92-95); and
  • 36 locations along I-81 from I-78 to I-80 in Lebanon (five locations), Luzerne (seven locations), and Schuylkill (24 locations) counties.

While the VSLs are in place through April, permanent speed limit signs will be covered, and the normal posted speed limit will be displayed on the VSL unless visibility or winter weather conditions call for slower speeds. When speed limits are reduced, a yellow light at the top and bottom of the VSL will be flashing to ensure motorists are aware of the change.

Earlier this year, the program was active in 12 locations along I-80 in Clearfield County. Preliminary results show this low-cost innovative solution effectively slowed traffic when needed and reduced or eliminated crashes. Locations were chosen based on crash and weather data, such as frequent wintry conditions and where crashes caused by whiteout conditions led to roadway closures of more than three hours.

With more than $212 million budgeted for this winter’s statewide operations, PennDOT deploys about 4,700 on-the-road workers, has more than 636,000 tons of salt on hand across the state and will take salt deliveries throughout the winter.

PennDOT is actively seeking nearly 700 temporary equipment operators statewide for the winter season to supplement the department's full-time staff. Details on minimum requirements, such as possession of a CDL, as well as application information​, are available at Through the same website, job seekers can apply for over 100 other non-operator winter positions such as diesel and construction equipment mechanics, welders, clerks and more.

If motorists encounter snow or ice-covered roads, they should slow down, increase their following distance and avoid distractions. Last winter in Pennsylvania, preliminary statewide data shows that there were 266 crashes resulting in two fatalities and 116 injuries on snowy, slushy or ice-covered roadways where aggressive-driving behaviors such as speeding or making careless lane changes were factors.

Motorists should prepare for potential wintry weather by ensuring they have supplies in their cars before heading out: food, water, blankets, extra gloves and hats, cell phone charger, hand or foot warmers, windshield brush and scraper, and any specialized items like medications or baby and pet supplies.

In addition, snow squalls can often produce dangerous and deadly travel hazards on otherwise clear winter days. The National Weather Service now issues “Snow Squall Warnings” which alert drivers of whiteout conditions and slippery roadways, so motorists can avoid traveling directly into these dangerous squalls.

For more information on PennDOT's winter preparations and additional winter-driving resources for motorists, visit the department's winter website.

Fri, 14 Oct 2022 08:15:00 -0500 en text/html
Killexams : Wolf administration outlines winter preparations for the upcoming cold

Officials also say there are some simple steps you can take to be as safe as possible on winter roads.

HARRISBURG, Pa. — As winter continues to creep closer, PennDOT and Pennsylvania Turnpike Commission officials outlined Tuesday what they're doing to prepare. 

Every year the Pa. Turnpike Commission prepares to confront winter snow and sleet by checking and performing necessary maintenance on its entire fleet of trucks, plows and salt spreaders. 

Officials also say there are some simple steps you can take to be as safe as possible on winter roads. 

"We need your help to keep this season a safe one. We urge drivers to allow plenty of space for snow plow operators so they can perform their jobs effectively and safely," said Mike Keiser with PennDOT's Highway Administration.

PennDOT will have about 4,700 road workers on standby throughout the winter season ready to plow roads and spread salt. 

"It's really important to make sure that you are prepared. If you have clothes necessary, and medication with you, you have prepared, your vehicle is prepared to be out in the snow," said Craig Shuey the chief operating officer with the Pa. Turnpike Commission. 

Motorists should prepare for potential wintry weather by ensuring they have supplies in their cars before heading out: food, water, blankets, extra gloves and hats, cell phone charger, hand or foot warmers, windshield brush and scraper, and any specialized items like medications or baby and pet supplies.

If motorists encounter snow or ice-covered roads, they should slow down, increase their following distance and avoid distractions. 

Additonally, PennDOT is still looking to hire around 700 more temporary equipment operators for the winter season. 

For more information on available jobs and pay rates, click here

For more information on PennDOT's winter preparations and additional winter-driving resources for motorists, visit the department's winter website. 

Motorists can check conditions on more than 40,000 roadway miles, including color-coded winter conditions on 2,900 miles, by visiting

Tue, 11 Oct 2022 10:44:00 -0500 en-US text/html
Killexams : The Small Business Administration outlines financial help after North Texas floods

North Texas homeowners, businesses, nonprofits, renters and car owners with economic losses and property damage from the August floods can now apply for federal loans.

The U.S. Small Business Administration has opened up disaster relief loans for those affected by the Aug. 22-25 floods. The disaster declaration opens up SBA assistance for Collin, Dallas, Denton, Ellis, Kaufman, Rockwall and Tarrant counties, a Biden administration press release said.

The torrential rains caused an estimated $6 billion in property damage and economic loss, according to an AccuWeather report. Top administrator Isabella Casillas Guzman said the agency is ready to help.

“We’re committed to providing federal disaster loans swiftly and efficiently, with a customer-centric approach to help businesses and communities recover and rebuild,” she said in a statement.

Businesses, nonprofits and churches can apply for loans up to $2 million for real estate, inventory, machinery and equipment repairs and replacements. The deadline for physical damage loans is Nov. 14, spokesperson Barbara Nitis said.

These organizations can also apply for up to $2 million in economic impact loans to replace revenue lost during the flooding. The deadline for these loans is June 14, Nitis said.

Homeowners could receive loans up to $200,000 to repair or replace real estate damage and up to $40,000 to replace personal property. Renters can apply for loans up to $40,000 for personal property. Those with car damage can also apply for relief, Nitis said.

Interest rates can be as low as 3.04 percent for businesses, 1.875 percent for nonprofits and 2.188 percent for homeowners and renters with terms up to 30 years, the agency said. Loan amounts and terms are set by SBA and based upon each applicant’s financial condition.

Those impacted can apply online at or call SBA’s Customer Service Center at 800-659-2955. The administration on Monday also opened up two Disaster Loan Outreach Centers in the Samuell-Grand Recreation Center and Balch Springs Recreation Center. The centers offer one-on-one, walk-in assistance Mondays through Fridays from 9 a.m. to 5 p.m.

Tue, 20 Sep 2022 15:06:00 -0500 en text/html
Killexams : Youngkin administration outlines plan to withdraw Virginia from carbon market by regulation

Gov. Glenn Youngkin’s administration announced their latest plans for how they intend to withdraw Virginia from a regional carbon market Wednesday, a move critics say is not allowed by law, would drain important state programs of funding, and would hurt the fight against climate change.

Acting Secretary of Natural and Historic Resources Travis Voyles said at a State Air Pollution Control Board meeting that the administration plans to withdraw Virginia from the Regional Greenhouse Gas Initiative through changes to the regulations that govern the state’s participation in the market.

The regulatory process typically takes 18 to 24 months from start to finish, after which the air board will vote on repealing the regulation.

The move is a pivot from the approach outlined in an executive order Youngkin issued at the start of his term. That plan called for a two-track approach that would first repeal the regulation through an emergency provision and then eliminate it permanently through the normal regulatory process.


NBC12 is a partner with The Virginia Mercury, an independent, nonprofit online news organization covering state government and policy. © Provided by Richmond-Petersburg WWBT NBC12 is a partner with The Virginia Mercury, an independent, nonprofit online news organization covering state government and policy.
Thu, 01 Sep 2022 00:43:00 -0500 en-US text/html
Killexams : Biden Administration Outlines Plans To Boost Sustainable Aviation Fuel Supply, Use And Cut Costs -- U.S. Energy Department

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Thu, 22 Sep 2022 22:17:00 -0500 text/html
Killexams : Biden administration outlines plan to pay Colorado River water users to make cuts as crisis looms

By Ella Nilsen | CNN

As concerns grow over the future of the drought-plagued Colorado River system, the Biden administration has announced how it intends to pay farmers, cities and Native American tribes in the Southwest for significant, voluntary water cuts.

The money is coming from $4 billion in drought relief funds in the Inflation Reduction Act, Democrats’ accurate climate law, and is primarily focused on encouraging water cuts in the three lower Colorado River Basin states — California, Arizona and Nevada.

The Interior Department said the new program will pay applicants a fixed amount of money per acre-foot of water they can leave in drought-stricken Lake Mead, the country’s largest reservoir. An acre-foot is around 326,000 gallons of water, or half of an Olympic-size swimming pool.

And the longer they can agree to cut their water usage, the more money they will receive: A one-year agreement gets $330 per acre-foot, two years gets $365 per acre-foot, and three years gets $400 per acre-foot, according to the department.

Some stakeholders have already announced they are considering cutting hundreds of thousands of acre-feet per year. The department said the payout will be contingent on a confirmation those cuts were made.

Interior Secretary Deb Haaland said in a statement that the West’s drought is “one of the most significant challenges facing our country” and that the department “is committed to using every resource available to conserve water and ensure that irrigators, Tribes and adjoining communities receive adequate assistance and support to build resilient communities and protect our water supplies.”

The question now is whether states and stakeholders will use that money to make the kind of drastic cuts needed to save the river and avoid a full-blown water crisis in the West.

In June, US Bureau of Reclamation Commissioner Camille Calimlim Touton said that Colorado River states must negotiate a way to slash 2-4 million acre-feet of water usage per year — which is as much as 30% of their total usage. As those difficult negotiations continue, some hope the federal money will provide a financial cushion for communities, farmers, and Native American tribes make cuts and leave more in the country’s largest reservoirs, Lake Mead and Lake Powell.

Arizona Department of Water Resources director Tom Buschatzke, one of the main state negotiators, said he is thinking too much priority will be given to compensating stakeholders for short-term cuts, instead of demanding long-term water conservation and systemic change.

“I am a proponent of not being in a place where the $4 billion of IRA money is gone and we haven’t created any long-term benefit,” Buschatzke said. “That would be the worst outcome of all. The money will be gone.”

Interior noted in its Wednesday announcement that it will accept long-term proposals to fix water infrastructure in the West and promote sustained conservation.

Some states have already floated how much water they’d be willing to deliver up in exchange for federal money. Last week, four major California water agencies proposed cutting their annual allotment of river water by 400,000 acre-feet, or around 130 billion gallons. In order to make the cut, the agencies said they “would need to utilize funding opportunities” from the climate law.

But Buschatzke thinks the situation on the Colorado River is so “dire,” that voluntary cuts won’t be enough to save the river — or its water users. He believes mandatory cuts from the federal government should be part of the equation.

“I don’t think we can get there purely voluntarily,” Buschatzke told CNN. “We can’t pay people forever to do this. It’s not a sustainable process to pay people forever for reductions.”

The-CNN-Wire™ &amp; © 2022 Cable News Network, Inc., a Warner Bros. Discovery Company. All rights reserved.

Wed, 12 Oct 2022 06:55:00 -0500 Cnn Com Wire Service en-US text/html
Killexams : FEMA administrator outlines federal response to Hurricane Ian


Hurricane Ian made landfall in Florida on Wednesday bringing fierce winds, heavy rain and storm surges. For the millions of people in the storm’s path, the impact could be catastrophic and life-changing. FEMA Administrator Deanne Criswell joined Amna Nawaz to outline the federal government’s response. For a transcript of this story, click here.

Key terms:

FEMA — The Federal Emergency Management Agency (FEMA) was established to respond to emergencies such as natural disasters and coordinate the response of the federal government. During hurricanes, FEMA often provides food and shelter to those driven from their homes, among other responsibilities.

Five Facts

  • Who is interviewed in this story, and what is her background?
  • What are some of the ways FEMA is helping on the ground in Florida?
  • Why is Hurricane Ian a particularly dangerous storm, according to this story?
  • Where are the worst impacts of Hurricane Ian being seen?
  • How does FEMA coordinate with states such as Florida during natural disasters?

Focus Questions

How do you think coastal communities could better prepare for massive storms like Hurricane Ian? What resources do they need, and how could they be built differently to prevent some of the impacts described in this story?

Media literacy: Who else would you want to hear from to better understand how to help communities impacted by Hurricane Ian?

For More

What students can do: What do affected communities need now? Read the following article and examine the photos. Write down three things that people affected by the storm might need. Which of these things do you think will be provided by FEMA? Which things could best be provided by volunteers?

Photos show destructive wake of Hurricane Ian

A street sign lies in flood waters after Hurricane Ian made landfall in southwestern Florida, in Punta Gorda, Florida, U.S., September 29, 2022. REUTERS/Shannon Stapleton

This lesson meets the following NGSS curriculum connections: MS-ESS3-2. HS-ESS3-1.

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Thu, 29 Sep 2022 09:02:00 -0500 en-US text/html
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