Enterprise IT architect certifications appear most often at the apex of certification programs, where less than 1% of IT professionals ultimately ascend. Even so, many IT architect certifications are available, and you don’t need to invest in one certification sponsor’s vision to reach the top.
Many IT certifications in this area fall outside vendor umbrellas, which means they are vendor-neutral or vendor-agnostic. Nevertheless, the number of vendor-specific IT certifications exceeds vendor-neutral ones by a factor of more than 2 to 1. That’s why we devote the last section of this article to all such credentials, as we encountered them in search of the best enterprise architect certifications.
For IT pros who’ve already invested in vendor-specific certification programs, credentials at the architect level may indeed be worth pursuing. Enterprise architects are among the highest-paid employees and consultants in the tech industry.
Enterprise architects are technical experts who are able to analyze and assess organizational needs, make recommendations regarding technology changes, and design and implement those changes across the organization.
The national average salary per SimplyHired is $130,150, in a range from $91,400 to a whopping $185,330. Glassdoor reports $133,433 as the average. Ultimately, the value of any IT certification depends on how long the individual has worked and in what part of the IT patch.
Becoming an enterprise architect is not easy. While the requirements may vary by employer, most enterprise architects have a bachelor’s degree or higher in a computer-related field along with 5-10 years of professional work experience. Many enterprise architects obtain additional certifications past graduation.
Certifications are a great way to demonstrate to prospective employers that you have the experience and technical skills necessary to do the job and supply you a competitive edge in the hiring process. Certification holders also frequently earn more than their uncertified counterparts, making certifications a valuable career-building tool.
Below, you’ll find our top five certification picks. Before you peruse our best picks, check out the results of our informal job board survey. Data indicates the number of job posts in which our featured certifications were mentioned on a given day. The data should supply you an idea of the relative popularity of each of these certifications.
|AWS Certified Solution Architect (Amazon Web Services)||1,035||464||2,672||240||4,411|
|ITIL Master (Axelos)||641||848||1,218||1,119||3,826|
|TOGAF 9 (The Open Group)||443||730||271||358||1,802|
|Zachman Certified – Enterprise Architect (Zachman)||86||107||631||252||1,076|
Making its first appearance on the leaderboard is the Certified Solutions Architect credential from Amazon Web Services (AWS). AWS, an Amazon subsidiary, is the global leader in on-demand cloud computing. AWS offers numerous products and services to support its customers, including the popular Amazon Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2). AWS also offers numerous cloud applications and developer tools, including Amazon Comprehend, Amazon SageMaker Batch Transform and Amazon Lightsail.
AWS offers certifications at the foundation, associate and professional levels across five role-based categories: architect, developer, operations, cloud and specialty certifications. Foundation-level certifications validate a candidate’s understanding of the AWS Cloud and serve as a prerequisite to AWS specialty certifications. Foundation certifications are a recommended starting place for those seeking higher-level credentials.
Associate credentials typically have no prerequisites and focus on technical skills. They are required to obtain professional-level certifications, which are the highest level of technical certification available. Specialty certs, meanwhile, focus on skills in targeted areas.
AWS currently offers the following credentials:
The AWS Certified Solutions Architect credential is available at the associate and professional levels. The associate credential targets candidates with at least one year of experience architecting and implementing solutions based on AWS applications and technologies. AWS updated the associate-level test in February 2018 to include architecture best practices and new services.
The AWS Certified Solutions Architect – Professional certification targets senior AWS architects who can architect, design, implement and manage complex enterprise-level AWS solutions based on defined organizational requirements. Candidates should have a minimum of two years’ direct experience deploying and designing on the AWS cloud and be able to translate organizational requirements into solutions and recommend best practices. The associate credential is a mandatory prerequisite.
|Certification name||Certified Solution Architect – Associate
Certified Solution Architect – Professional
|Prerequisites and required courses||Associate: One year of hands-on experience recommended, AWS Certified Cloud Practitioner
Professional: Certified Solution Architect – Associate credential plus a minimum of two years of hands-on experience
|Number of exams||Associate: One test (65 questions, 130 minutes to complete)
Professional: One test (170 minutes to complete)
|Certification fees||Associate: $150 (practice test $20)
Professional: $300 (practice test $40)
|Self-study materials||AWS makes demo questions, practice exams, test guides, whitepapers and more available on the certification home page.|
CTA: Certified Technical Architect
In 1999, Salesforce revolutionized the world of CRM when it introduced the concept of using the cloud to provide top-notch CRM software. Today, Salesforce has more than 150,000 customers, making it the industry leader for CRM enterprise cloud platforms. Currently, Salesforce offers solutions for various focus areas, including sales, service, marketing, commerce, engagement, community, productivity (Quip), platform and ecosystem, integration, analytics, enablement, internet of things (IoT), artificial intelligence, mobility, and industry (financial and health).
To meet industry needs for qualified and experienced professionals with the skills necessary to support its growing customer base, Salesforce developed and maintains a top-tier certification program. It offers many paths to candidates, including for administration, app building, architecture and marketing.
Salesforce Architect certifications are hierarchical, with most (but not all) lower-level credentials serving as prerequisites for more advanced credentials. At the top of the certification pyramid is the highest credential a Salesforce professional can earn – the Certified Technical Architect (CTA), which is our featured Salesforce certification.
The Salesforce Architect certification pyramid has three levels:
Salesforce requires CTAs to maintain current skills. Credential holders must pass maintenance module exams with each new product release cycle (typically in summer, winter and spring). While challenging to earn, the CTA is important for IT professionals who are serious about a Salesforce technologies career.
|Certification name||Certified Technical Architect (CTA)|
|Prerequisites and required courses||Salesforce Certified Application Architect and Salesforce Certified System Architect credential:
|Number of exams||One test (four hours to complete; candidates must formulate, justify and present recommendations based on a hypothetical scenario to a review board)|
Retake fee: $3,000
|Self-study materials||Salesforce maintains links on the certification webpage to numerous review materials, including the online documentation, tip sheets, user guides, exam guide and outline, Architect Journey e-books, Trailhead trails, and the Salesforce Certification Guide.|
ITIL Master Certificate – IT Service Management
One of our favorite credential sets (and for employers as well, judging by job board numbers) is the ITIL for IT Service Management credentials from Axelos. Axelos is a global provider of standards designed to drive best practices and quality throughout organizations. ITIL (Information Technology Infrastructure Library) joined the Axelos family in 2013.
Axelos manages ITIL credentialing requirements and updates, provides accreditation to Examination Institutes (EIs), and licenses organizations seeking to use ITIL. In addition to ITIL certifications, Axelos offers credentials for Prince2 2017 (which includes Foundation, Practitioner and Agile qualifications), Prince2 Agile, Resilia, MSP, MoP, M_o_R, P30, MoV, P3M3 and AgileSHIFT.
ITIL is a set of well-defined and well-respected best practices that specifically target the area of IT service management. There are more than 2 million ITIL-certified practitioners worldwide. ITIL is perhaps the most widely known and globally adopted set of best practices and management tools for IT service management and support.
Axelos maintains a robust ITIL certification portfolio consisting of five ITIL credentials:
Axelos introduced ITIL 4 in early 2019. ITIL 3 practitioners should check the Axelos website frequently for updates about the transition to ITIL 4 and availability of the ITIL 4 transition modules.
The ITIL Master is the pinnacle ITIL certification, requiring experience, dedication, and a thorough understanding of ITIL principles, practices, and techniques. To gain the ITIL Master designation, candidates must have at least five years of managerial, advisory or other leadership experience in the field of IT service management. They must also possess the ITIL Expert certification. Once the skill and certification requirements are met, the real certification work begins.
Upon completing the prerequisites, candidates must register with PeopleCert, the sole approved Axelos Examination Institute, and submit an application. Next, candidates prepare and submit a proposal for a business improvement to implement within their organization. The proposal submission is followed by a “work package,” which documents a real-world project that encompasses multiple ITIL areas.
The work package (1) validates how the candidate applied ITIL principles, practices, and techniques to the project; and (2) documents the effectiveness of the solution and the ultimate benefit the business received as a result of the ITIL solution. Finally, candidates must pass an interview with an assessment panel where they defend their solution.
Axelos will soon be sponsoring 50 lucky people in their quest to obtain the ITIL 4 Master certification. You can register your interest in the program here.
|Certification name||ITIL Master Certificate – IT Service Management|
|Prerequisites and required courses||ITIL Expert Certificate: Five years of IT service experience in managerial, leadership or advisory roles|
|Number of exams||No test required, but candidates must complete the following steps:
|Certification fees||$4,440 if all ITIL credits obtained through PeopleCert
$5,225 if some ITIL credits were obtained from other institutes
|Self-study materials||Axelos provides documentation to guide candidates in the preparation of proposal and work package submissions. Available documents include ITIL Master FAQs, ITIL Master Proposal Requirements and Scope, and ITIL Master Work Package Requirements and Scope.|
A leader in enterprise architecture, The Open Group’s standards and certifications are globally recognized. The TOGAF (The Open Group Architecture Framework) standard for enterprise architecture is popular among leading enterprise-level organizations. Currently, TOGAF is the development and architecture framework of choice for more than 80% of global enterprises.
TOGAF’s popularity reflects that the framework standard is specifically geared to all aspects of enterprise-level IT architectures, with an emphasis on building efficiency within an organization. The scope of the standard’s approach covers everything from design and planning stages to implementation, maintenance, and governance.
The Open Group offers several enterprise architect credentials, including TOGAF, Open CA, ArchiMate, IT4IT and the foundational Certified Technical Specialist (Open CTS).
The Open Group reports that there are more than 75,000 TOGAF-certified enterprise architects. At present, there are two TOGAF credentials: the TOGAF 9 Foundation (Level 1) and TOGAF 9 Certified (Level 2). (The TOGAF framework is currently based on version 9.2, although the credential name still reflects version 9.)
The TOGAF 9 Foundation, or Level 1, credential targets architects who demonstrate an understanding of TOGAF principles and standards. A single test is required to earn the Level 1 designation. The Level 1 test focuses on TOGAF-related concepts such as TOGAF reference models, terminology, core concepts, standards, ADM, architectural governance and enterprise architecture. The Level 1 credential serves as a steppingstone to the more advanced TOGAF Level 2 certification.
The TOGAF 9 Certified, or Level 2, credential incorporates all requirements for Level 1. Level 2 TOGAF architects possess in-depth knowledge of TOGAF standards and principles and can apply them to organizational goals and enterprise-level infrastructure. To earn this designation, candidates must first earn the Level 1 credential and pass the Level 2 exam. The Level 2 test covers TOGAF concepts such as ADM phases, governance, content framework, building blocks, stakeholder management, metamodels, TOGAF techniques, reference models and ADM iterations.
Candidates wanting a fast track to Level 2 certification may take a combination exam, which covers requirements for both Level 1 and 2. Training is not mandatory for either credential but is highly recommended. Training classes run 2-5 days, depending on the provider and whether you’re taking the combined or single-level course. The Open Group maintains a list of approved training providers and a schedule of current training opportunities on the certification webpage.
|Certification name||TOGAF 9 Foundation (Level 1)
TOGAF 9 Certified (Level 2)
|Prerequisites and required courses||TOGAF 9 Foundation (Level 1): None
TOGAF 9 Certified (Level 2): TOGAF 9 Foundation (Level 1) credential
|Number of exams||Level 1: One test (40 questions, 60 minutes, 55% required to pass)
Level 2: One test (eight questions, 90 minutes)
Level 1 and 2 combined test (48 questions, 2.5 hours)
|Certification fees||$320 each for Level 1 and Level 2 exams
$495 for combined Level 1 and Level 2 exam
Exams are administered by Pearson VUE. Some training providers include the test with the training course.
|Self-study materials||A number of resources are available from The Open Group, including whitepapers, webinars, publications, TOGAF standards, the TOGAF Foundation Study Guide ($29.95 for PDF; includes practice exam), VCE test (99 cents for PDF) and the TOGAF 9 Certified Study Guide (a combined study guide is available for $59.95). The Open Group also maintains a list of accredited training course providers and a calendar of training events.|
Zachman Certified – Enterprise Architect
Founded in 1990, Zachman International promotes education and research for enterprise architecture and the Zachman Framework. Rather than being a traditional process or methodology, the Zachman Framework is more accurately referred to as an “ontology.” Ontologies differ from a traditional methodology or process in that, rather than focusing on the process or implementation, they focus on the properties, types and interrelationships of entities that exist within a particular domain. The Zachman Framework ontology focuses on the structure, or definition, of the object and the enterprise. Developed by John Zachman, this framework sets a standard for enterprise architecture ontology.
Zachman International currently offers four enterprise architect credentials:
Zachman credentials are valid for three years. To maintain these credentials, candidates must earn continuing education credits (referred to as EADUs). The total number of EADUs required varies by certification level.
|Certification name||Enterprise Architect Associate Certification (Level 1)
Enterprise Architect Practitioner Certification (Level 2)
Enterprise Architect Professional Certification (Level 3)
Enterprise Architect Educator Certification (Level 4)
|Prerequisites and required courses||Level 1 Associate: Four-day Modeling Workshop ($3,499)
Level 2 Practitioner: None
Level 3 Professional: None
Level 4 Educator: Review all materials related to The Zachman Framework; Level 3 Professional recommended
|Number of exams||Level 1 Associate: One exam
Level 2 Practitioner: No exam; case studies and referee review required
Level 3 Professional: No exam; case studies and referee review required
Level 4 Educator: None; must develop and submit curriculum and course materials for review and validation
|Certification fees||Level 1 Associate: test fee included as part of required course
Level 2 Practitioner: None, included as part of Level 1 required course
Level 3 Professional: Not available
Level 4 Educator: Not available
|Self-study materials||Live classroom and distance learning opportunities are available. Zachman also offers webcasts, a glossary, the Zachman Framework for Enterprise Architecture and reference articles.|
Beyond the top 5: More enterprise architect certifications
The Red Hat Certified Architect (RHCA) is a great credential, especially for professionals working with Red Hat Enterprise Linux.
The Project Management Professional (PMP) certification from PMI continues to appear in many enterprise architect job descriptions. Although the PMP is not an enterprise architect certification per se, many employers look for this particular combination of skills.
Outside of our top five vendor-neutral enterprise architect certifications (which focus on more general, heterogeneous views of IT systems and solutions), there are plenty of architect-level certifications from a broad range of vendors and sponsors, most of which are vendor-specific.
The table below identifies those vendors and sponsors, names their architect-level credentials, and provides links to more information on those offerings. Choosing one or more of these certifications for research and possible pursuit will depend on where you work or where you’d like to work.
|Sponsor||Enterprise architect certification||More information|
|BCS||BCS Practitioner Certificate in Enterprise and Solutions Architecture||BCS homepage|
|Cisco||Cisco Certified Architect (CCAr)||CCAr homepage|
|Enterprise Architecture Center of Excellence (EACOE)||EACOE Enterprise Architect
EACOE Senior Enterprise Architect
EACOE Distinguished Enterprise Architect EACOE Enterprise Architect Fellow
|EACOE Architect homepage|
|EMC||EMC Cloud Architect Expert (EMCCAe)||GoCertify|
|FEAC Institute||Certified Enterprise Architect (CEA) Black Belt
Associate Certified Enterprise Architect (ACEA) Green Belt
|FEAC CEA homepage|
|Hitachi Vantara||Hitachi Architect (three tracks: Infrastructure, Data Protection, and Pentaho Solutions)
Hitachi Architect Specialist (two tracks: Infrastructure and Converged)
|Training & Certification homepage|
|IASA||Certified IT Architect – Foundation (CITA-F)
Certified IT Architect – Associate (CITA-A)
Certified IT Architect – Specialist (CITA-S)
Certified IT Architect – Professional (CITA-P)
|National Instruments||Certified LabVIEW Architect (CLA)||CLA homepage|
|Nokia||Nokia Service Routing Architect (SRA)||SRA homepage|
|Oracle||Oracle Certified Master, Java EE Enterprise Architect Certified Master||Java EE homepage|
|Red Hat||Red Hat Certified Architect (RHCA)||RHCA homepage|
|SOA (Arcitura)||Certified SOA Architect||SOA Architect homepage|
These architect credentials typically represent pinnacle certifications within the programs to which they belong, functioning as high-value capstones to those programs in many cases. The group of individuals who attain such credentials is often quite small but comes with tight sponsor relationships, high levels of sponsor support and information delivery, and stratospheric salaries and professional kudos.
Often, such certifications provide deliberately difficult and challenging targets for a small, highly select group of IT professionals. Earning one or more of these certifications is generally the culmination of a decade or more of professional growth, high levels of effort, and considerable expense. No wonder, then, that architect certifications are highly regarded by IT pros and highly valued by their employers.
Enterprise architect credentials will often be dictated by choices that your employer (or industry sector, in the case of government or DoD-related work environments) have already made independent of your own efforts. Likewise, most of the vendor-specific architecture credentials make sense based on what’s deployed in your work environment or in a job you’d like to occupy.
Though there are lots of potential choices IT pros could make, the genuine number they can or should make will be influenced by their circumstances.
Success in today’s business climate hinges on building a strong and vibrant ecosystem. Salesforce recognized this early on and was one of the first in the cloud computing space to dream up a business model built on partnership. Matt Meyers has been in the tech field for over 20 years and is one of the top experts within the Salesforce ecosystem. As a senior consultant, Matt knows his way around any facet of the Salesforce platform you could imagine. Matt is also an entrepreneur and CEO and co-founder of Adaptus, maker of EzProtect, a Software-as-a-Service virus scanning cyber security platform for Salesforce. He holds a Bachelor of Science in Computer Science and an MBA from Texas Tech University. Matt’s success in the Salesforce ecosystem has been driven by his expertise, determination, and extensive experience with complex implementations.
Matt has always been intrigued by both technology and business. In fact, he believes that’s why he became so interested in Salesforce because it seemed like the perfect culmination of business and technology. Matt began his career as a Salesforce developer and quickly tried to grasp anything he could to learn as much as he could about the company. He realized early on that knowledge was the key to growing his career to where he wanted to go and living the lifestyle he always wanted. As a result, Matt aggressively went for his first few certifications and then realized he couldn’t grow anymore in his current position. He moved on to join a global consulting company, HCL, where he began his career as a Salesforce consultant.
Consulting gave Matt more power than software development had. He quickly discovered he enjoyed consulting because it allowed him to help people solve complex problems, but for some reason, he was still unfulfilled. Matt yearned for more and desired to work at the company that fueled his passion, Salesforce. In the next few months, Matt spent countless long hours studying and earned various Salesforce certifications until he had just about every certification offered at the time. It was then that he met someone who was a sales executive at Salesforce who connected him with a recruiter, which led to him being successfully hired. Matt started as a customer-facing architect in Salesforce services, helping some of the company’s largest customers implement Salesforce.
The role exposed Matt to more aspects of the business and constantly challenged him, inspiring him to become better at his job. His desire to excel pushed him, and he eventually decided to tackle Salesforce’s highest certification, the Certified Technical Architect credential. Matt says this was the most challenging yet rewarding journey of his career, and it took him over two years to complete. A Certified Technical Architect is pretty much the Ph.D. of Salesforce as of now, and only about 400 people hold this certification worldwide within the ecosystem. After dedicating his entire life and career to Salesforce, Matt’s efforts were finally paying off, and bigger doors were opening.
Over the next few years, he worked his way up until he reached the director level and led all of Salesforce’s program architects in the public sector. After some time in this role, Matt decided he wanted to be more independent and started to think about running his own company. He left Salesforce, made a relationship with a major Salesforce consulting firm, and partnered with someone else to grow his company. A true and respected expert in his field, Matt took up mentoring and training, which he continues to do on his social media profiles. His mission is to empower aspiring architects and help them shorten their learning curve.
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FE International Advises on Acquisition of Focus on Force, a Digital Product Business, by K2 University
Oct 13, 2022 (PRNewswire via COMTEX) -- PR Newswire
NEW YORK, Oct. 13, 2022
FE International, Inc., the global market leader in mid-market technology mergers and acquisitions (M&A), announces the acquisition of Focus on Force, a Digital Products Business, by K2 University.
NEW YORK, Oct. 13, 2022 /PRNewswire/ -- Launched in 2014, Focus on Force specializes in training and certifications across the Salesforce ecosystem. The business offers courses to help students learn cloud computing and prepare them to take certification exams. Since its inception, the company has accumulated a customer list of some of the most reputable names in consulting, banking and accounting.
After building a hugely successful business for the past seven years and with over a decade of expertise in end-to-end Salesforce implementation, the Founder of Focus on Force, Martin Gessner, was approached by a multitude of parties interested in acquiring the business. Ultimately, he decided to engage FE International as an advisor. "FE has been a great partner in the exit process, and joining forces with K2 University will provide us the opportunity to expand the breadth and type of training we can provide to assist everyone from those entering the Salesforce community to experienced professionals. It gives us the network, infrastructure and support we need to be able to take that next big step in our growth, and we couldn't be more excited about what the future holds."
Wahridj Gergian, Managing Director of K2 University, said, "K2 University is delighted to welcome Focus on Force to the K2 group of companies. This collaboration means we can continue to reinforce our position as a developer of talent across the Salesforce ecosystem as well as providing Focus on Force's community an enviable range of training solutions that continue to help people and companies thrive in an era of technical innovation."
"Focus on Force is a market-leading business in its niche, and Martin has done an incredible job of scaling the company to its current size and success. With the Salesforce service market projected to grow even further, Focus on Force is well positioned for the new owner to scale the company and take it to the next level. We're very happy to have been able to work with Martin and the team to achieve a great outcome for both parties," said Founder and CEO of FE International, Thomas Smale.About Focus on Force
Focus on Force is a market-leading online platform supporting learning and certifications in the Salesforce ecosystem. Since its launch in 2014, Focus on Force has served more than 100,000 individuals and built an A-list network of corporate clients with some of the largest names in consulting, banking and accounting.About FE International
Founded in 2010, FE is known for its extensive network of pre-qualified international investors. Its team includes experts in exit planning, valuation, accounting, legal and more.
FE serves clients worldwide with headquarters in New York and regional offices in Miami, San Francisco and London. It was named one of The Americas' Fastest Growing Companies in 2022, 2021 and 2020 by The Financial Times and is also a three-time Inc. 5000 company.
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The MarketWatch News Department was not involved in the creation of this content.
In the past few years, Salesforce has been one of the fastest-growing business software in the world. Businesses are dependent on their current and future clients. Therefore, having a strong customer relationship management or CRM tool is something every business should have. Even though every business has its own set of requirements, maintaining connections with customers has always been the same. The Salesforce platform fulfills every bit of business requirements offering the exclusive features of CRM systems. The customer customization functionality of the salesforce CRM makes it accessible for any size of business belonging to various industries starting from manufacturing to education.
Along with various pre-installed features of Salesforce CRM the access to integrate 3rd party tools helps many business processes efficiently and decreases operational costs. The Salesforce CRM also facilitates services ranging from brand identity building to data report generation and analysis. Salesforce CRM offers visual representation of effectiveness of popular marketing campaigns,Customer issues management and resolution status, and many more through visual dashboards, and comprehensive reporting features. As these features are beneficial in almost every industry, various businesses belonging to the banking system, financial services, corporations and insurance sectors, retail, fitness and healthcare, ed tech, and government sectors and many more are reaching out to Salesforce development companies in India to get affordable and feature rich salesforce solutions.
As India is becoming a homeground of various Salesforce consulting companies, finding the ideal partner will never be as simple as having a cup of tea. Before finalizing the most suitable salesforce consulting firm, there are various things businesses should consider such as the company's prestige, the employee strength, years of experience, their service offering and many more. As it takes a long time to study everything, we have done it for you. The team of TopSoftwareCompanies.co has assembled a list of the top 10 Salesforce Consultants in India 2023 after doing comprehensive research and analysis. To compile this list of trustworthy firms, the team did an extensive analysis in Ahmedabad, Mumbai, Bangalore, Jaipur, and other major cities in India.
The List of Top 10 Popular Salesforce Consulting Companies in India 2023
1. Hyperlink InfoSystem
Hyperlink InfoSystem established its business in 2011 as a mobile app development company that provides top services such as AI, IoT, Big Data, AR/VR, Metaverse, Salesforce, and blockchain. With 10+ years of experience in the industry, the company has worked with more than 2,700 plus clients for their custom tech needs. Hyperlink InfoSystem is listed as the top Salesforce partner in India. They implement the best Salesforce development services, including planning, designing, & implementing Salesforce solutions.
By unlocking the potential of data across Salesforce clouds, IBM allows Salesforce Einstein and IBM Watson to change your operations. This activity is carried out throughout the whole Salesforce platform and customer life cycle, including sales, marketing, customer service, and commerce.
Accenture is one of Salesforce's most important international partners. They are a trustworthy leader when it comes to creating, cultivating, and growing transformational skills via the use of Salesforce technologies. Accenture has finished 1529 Salesforce projects. They stimulate innovation to better how our lives operate.
4. Marlabs LLC
Marlabs LLCcreates cutting-edge digital solutions that assist our clients to enhance their business outcomes quickly and precisely. They achieve our goals by using the power of the Digital CollectiveTM, which combines design-led digital innovation with human experience, composable digital platforms, and a collaborative network of world-class technology partners and innovators.
5. Deloitte Digital
Deloitte Digital has extensive Salesforce service experience across multiple market verticals. So, Salesforce and its 6,500 consultants in 35 countries have a track record of collaboration and integration, aiding varied organizations in meeting their business objectives.
6. Grazitti Interactive
Grazitti Interactive is a global strategic partner that helps businesses develop their CRM strategy, laying the road for long-term success. It is trusted for its wide experience, innovative ideas and products, and exceptional customer service. Salesforce's technology and skills, when combined, can change your sales, marketing, and commerce cloud strategy.
Cyntexa provided Salesforce consulting services to a leading social enterprise. They examined the system's history, performed interviews, and suggested CRM courses and certifications with links for progress. They have 250+ certified Salesforce certified that have worked on over 400+ projects with 350+ pleased clients all across the world.
Webkul is a renowned IT services provider that was formed in 2010. With our industry-leading services for Digital Commerce, ERP, and CRM solutions, we assist businesses all over the world address challenging business issues. Over the last 11 years, the company serviced over 80,000 clients worldwide, ranging from small and medium-sized businesses to huge corporations, enterprises, and government agencies.
9. Damco Solutions
Damco Solutions is a prominent IT Services and Solutions provider with over two decades of professional expertise in offering the excellent customer value and enormous business benefits to its clients globally. They provide end-to-end, innovative, and cutting-edge business and technical solutions to assist corporations in leveraging technologies, transforming their businesses, and achieving long-term growth.
10. HData Systems
HData Systems delivers all today's trending innovative solutions, including Blockchain, Big Data Analytics, Data Science, Salesforce Development, Artificial Intelligence, and many more. HData Systems delivers eye-catching solutions to businesses, starting from startups to enterprises, to achieve their goals efficiently with better decision-making strategies to boost their ROI.
Source:Top Salesforce Consulting Companies in India
This article is part of a VB special issue. Read the full series here: How Data Privacy Is Transforming Marketing.
After financial services, health and education technology, Salesforce is focusing on the auto industry with the launch of Automotive Cloud, a dedicated product to help key industry stakeholders make the most of the data available to them.
In the digital age, the auto industry is witnessing an unprecedented transformation, with vehicles being more connected than ever and new selling and servicing models (like D2C and subscriptions) coming to the fore. The shift has increased the volume of data available to all involved parties, starting from companies manufacturing the vehicles to dealers and financers making them available to customers.
However, when it comes to mobilizing this wealth of information for customer benefit or revenue growth, companies have traditionally struggled. According to McKinsey, only 1% of automotive customers are fully satisfied with their car-buying experience, and just a quarter of automakers and dealers believe their companies have adapted well to selling online.
“The automotive industry is facing a new digital imperative amidst massive upheaval brought on by the rise of direct-to-consumer models and the dawn of the electric vehicle age,” said Achyut Jajoo, SVP and GM of manufacturing and automotive at Salesforce. “But with great disruption comes great opportunity, and companies accelerating into the digital-first future … can gain a competitive edge while simultaneously future-proofing their businesses.”
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To make this happen, Salesforce has introduced Automotive Cloud. The product uses Driver 360, which leverages the full power of Customer 360 to create a single, real-time view of the entire customer and vehicle lifecycle for automakers, dealers and automotive finance groups. It brings together information from all available sources, including customer interactions and milestones, helping automakers not only deliver improved service and experiences, but also drive revenue through better lead conversion and collaboration.
Driver 360 offers out-of-the-box solutions with industry-specific data models and processes, including driver console, vehicle console and AI and analytics capabilities.
The driver console, as the company explains, provides service teams with a complete view of every customer interaction through continuous touchpoints and customized alerts, from car browsing and purchase history to service journeys. This enables teams to effectively personalize support, offers and sales. Similarly, the vehicle console stitches together comprehensive vehicle information, such as odometer readings, vehicle market value and real-time service and repair data, for automaker, dealer or finance groups.
Meanwhile, under AI and analytics, the Automotive Cloud provides intelligent automation with click-based configuration and integration tools to simplify the building and delivery of branded and automated experiences, such as vehicle order status updates or shipment delay notifications, to help team members complete more tasks with fewer resources. It also offers purpose-built dashboards that provide a detailed overview of sales and business performance, customer and asset lifecycle and revenue trends to drive efficiencies at scale.
Multiple auto industry players, including Astara and Toyota Financial Services, are already looking to use Salesforce Automotive Cloud to transform customer experiences. The solution will be generally available starting from October 17, 2022.
“With Automotive Cloud, we will be able to increase the competitive advantage for our entire mobility ecosystem by connecting customer data and vehicle management together within the same platform,” Antonio Rodríguez López, chief strategy and transformation officer at Astara, said. “This will allow us to deliver the best customer experience and to increase our customers’ lifetime value.
According to Salesforce’s own research, 93% of auto industry leaders think that first-party data (similar to that used by the Automotive Cloud) will help substantially Boost the overall customer experience — whether during the vehicle browsing, purchasing, financing or post-purchase phase.
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The Connected Car has been an emerging theme in the automotive industry for some time. This week has seen three major announcements from three separate cloud platform providers about how they’re aligning with the disruption in this space.
First up was was Microsoft which announced a partnership with Mercedes-Benz to extend its MO360 data platform to over 30 passenger car plants globally. The platform is already in use in EMEA, but will now be rolled out in the US and China as well.
Built on Azure, MO360 gathers data from across the vehicle production process, then creates a virtual version that enables Mercedes-Benz engineers and managers to spot potential supply chain problems early and be able to tackle them more quickly. Overall, the firm expects to see a 20% increase in current vehicle production efficiency levels by 2025.
The company also argues that the platform makes the global production network more intelligent, sustainable and resilient in an era of geopolitical and macro-economic challenges. The platform enables dynamic allocation of operational resources within and across plants to prioritize the manufacturing of low-emission and Top-End Luxury vehicles.
According to Jan Brecht, Chief Information Officer of Mercedes-Benz Group AG :
With the MO360 Data Platform, we democratize technology and data in manufacturing. As we are moving towards a 100% digital enterprise, data is becoming everyone’s business at Mercedes-Benz. Our colleagues on the shop floor have access to production and management-related real-time data. They are able to work with drill-down dashboards and make data-based decisions.”
There’s also a strong sustainability angle to the use of MO360 as it supports Mercedes-Benz’s Ambition 2039 strategy of becoming carbon-neutral by 2039. The manufacturer plans to have more than 70% of its energy needs met through renewable sources by 2030.
Meanwhile over at Google’s Cloud Next event, the firm’s partnership with Ford Motor came under the spotlight. Under a six year deal, Ford previously named Google as its preferred cloud provider with millions of new Ford and Lincoln vehicles set to be powered by Android and have Google apps and services built-in.
Ford and Google have set up a joint working group, Team Upshift, to work together on the former’s digital transformation push and explore new areas of collaboration, such as emerging retail channels or enhanced personalization of customer experience. The manufacturer also aims to accelerate modernization of product development, manufacturing and supply chain management, including potentially using vision AI for manufacturing employee training and more reliable plant equipment performance.
Meanwhile, beginning next year, Ford and Lincoln customers globally will find Google apps and services built-in to their vehicles, such as Google Assistant to allow drivers to execute actions via voice; Google Maps as the primary navigation systems; and Google Play to provide music, podcasts, audiobooks etc.
Speaking at Cloud Next this week, Ford CEO Jim Farley provided an update on progress, saying:
At the heart of our business at Ford is a commitment to meet the evolving needs of our customers. Now that is a lot of corporate speak, but I want to spend time with you today to bring to life our transformation. Technology, in particular the digital capability to connect a car, shipping software to cars, allows us to deliver and develop a customer relationship in ways we've never been able to do in 119 years.
This is a really big deal for us at Ford. For me, the real revolution in auto is digital and Ford intends to lead that revolution. We're turning our vehicles into generators of data that will receive continuous updates. We can ship software directly the car, delivering incredible value for our customers. We're just approaching 5 million software updates. We're leveraging that data in new ways, like telematics for our commercial customers and Ford Pro. We see our vehicles being able to do preventable diagnosis themselves for service. We're investing in a whole new generation of talent. Coders and software engineers from so many tech companies want to join Ford because they know we're going to ship some great software and some great products.
There’s also an aim to super-charge the use of AI and machine learning, he added:
We doubled our number of AI-powered solutions last year by putting advanced AI and ML capabilities in the hands of our employees, not just our data scientists. These advanced software tools make EV charging easier or parts shipment more efficient. They even help us race better on the weekends. We're using Google Data Cloud to power operational data and analytics to Boost our manufacturing operations, efficiency and quality. I hear this all the time when I go to our plants.
Ford has also been working with Salesforce on VIIZR, a tool that combines Ford Pro, Ford’s commercial vehicle and service business, and Salesforce Field Service, to help tradespeople, such as plumbers and electricians, schedule field appointments, send invoices and manage customer relationships from one integrated, cloud-based platform.
For its part, Salesforce sees the vehicle industry as a sweet spot, yesterday announcing Automotive Cloud, as its latest industry-specific cloud, aimed specifically at automakers, dealers, automotive finance groups, and their customers. Built around Driver 360 - a version of the wider Customer 360 offering - Automative Cloud is pitched as providing:
...exceptional service and experiences with Driver 360 across every customer interaction, drives revenue through better lead conversion and collaboration, and leverages industry-specific automation, intelligence, and real-time analytics for increased productivity and cost savings.
The company argues that only one percent of automotive customers are fully-satisfied with their car buying experience, while only 25% of automakers and dealers believe their companies have adapted well to selling online. Achyut Jajoo, SVP & GM of Manufacturing and Automotive, Salesforce, says:
The automotive industry is facing a new digital imperative amidst massive upheaval brought on by the rise of direct-to-consumer models and the dawn of the electric vehicle age.
Built with industry-specific data models and processes for the automotive industry, Driver 360 includes:
An industry sector that has its foot on the accelerator pedal when it comes to cloud-enabled transformation.
Salesforce, the titanic San Francisco corporate software company, is conducting layoffs — a first this year for the tech behemoth.
Details remain sparse, but according to Protocol and a laid-off employee who posted on LinkedIn, about 90 employees were affected. (A majority of the affected staffers were contractors in the company's recruiting department, a Salesforce spokesperson told SFGATE; as we’ve previously noted, Salesforce has been vague about whether contracted workers count as “employees,” or “Ohana.”)
Interpublic Group has acquired RafterOne, a leading global provider of multi-cloud commerce solutions on the Salesforce platform.
IPG said RafterOne will align with MRM, the holding company’s digital-first customer experience and commerce agency. The combined offering will power Salesforce platform solutions across the holding company.
Terms of the deal were …