Microland announces the launch of SmartCenter 2.0 to deliver observability and hyper-automation capabilities on the ServiceNow Platform®
LONDON, SAN JOSE, Calif. and BENGALURU, India, Oct. 12, 2022 /CNW/ -- Microland, a global digital transformation leader, announced its advancement to Premier Partner in the ServiceNow Partner Program. As a Global Professional and Managed Service Partner, Microland offers a broad range of Business and IT transformation solutions and services on the ServiceNow Platform for its global clients. Microland's transition to Premier Partner validates its achievements in the ServiceNow partner assessment methodology, which identifies the activities, accomplishments, and commitments that demonstrate Microland's level of ServiceNow investment and go-to-market maturity.
As digital workflow platforms are quickly becoming the foundation of business units across an enterprise, technology practitioners are recognizing the need to provide observability and automation for modern distributed applications that can help identify, explore, correlate, and address issues across the entire technology stack. In this endeavor, Microland announced the launch of SmartCenter 2.0, an in-house platform built on the ServiceNow Platform with observability and hyper-automation capabilities that are derived from established Microland IPs, including Intelligeni, Microbots, and SmartInsights.
SmartCenter 2.0 comes with a pre-configured suite of solutions for enterprise service management (ESM) that provides technology infrastructure and application observability, AI/ML-based Cognitive diagnostics, and automated remediation delivered through a robust platform to enhance user experience. SmartCenter 2.0 provides solutions across HR, Security, and Procurement, and can be readily deployed across Business Services, Healthcare & Lifesciences, Manufacturing, Public Sector, Retail, Travel & Hospitality, and Utilities sectors.
With SmartCenter 2.0, Microland clients will be able to optimize their IT and Business processes, drive process efficiencies, and enhance resource visibility that can lead to improvements in employee experience and productivity while significantly reducing their IT operations costs. Learn more about SmartCenter 2.0 and the partnership with ServiceNow.
Satish Sukumar, Senior Vice President and Global Head – Platforms, Microland, said, "We are excited about being recognized as a ServiceNow Premier Partner which brings new opportunities for us to serve our global clients. Our work with ServiceNow has enabled us to strengthen SmartCenter 2.0 which provides cloud-based advanced automation with deep observability across the client technology landscape. We have enriched SmartCenter 2.0 with advanced workflows that can accelerate deployments."
Microland has been a trusted partner for ServiceNow implementations for several global enterprises. A case in point is their strategic partnership with Weir Group for managing their ServiceNow implementation. Microland has collaborated with Weir Group to help them streamline workloads and processes, increase the degree of automation, manage technical debt, and unlock value with each version upgrade of the ServiceNow platform. Microland provides implementation and managed services for Weir Group across ITSM, HR, Service Asset Management (SAM), and various integrations using Integration Hub.
"Microland has been a trusted partner in ensuring we derive the best value from our ServiceNow implementation. They are responsive and more importantly have the right ServiceNow expertise to collaborate with us in our digital transformation journey. Their concerted efforts to work alongside our teams to champion core initiatives is highly commendable," said George Matheson, Global Transformation Director – IS&T Core Services, The Weir Group PLC.
"We are excited that Microland has taken advantage of our co-create model and built a unique solution on top of the ServiceNow Platform," said Ravi Asrani, Global Vice President, Service Provider Business, ServiceNow. He further added that, "Smart Center 2.0 is a great example of expanding an as-a-service offering and we look forward to our continued engagement."
About Microland
Microland's commitment to 'Making Digital Happen' allows technology to do more and intrude less. We make it easier for enterprises to transition to nextGen digital infrastructure through our extensive service portfolio including Cloud and Data centers, Networks, Digital Workplace, Cybersecurity, and Industrial IoT. We ensure that the embrace of digital services is predictable, reliable, and stable.
Microland is making digital happen for enterprises with a laser focus on services that are more relevant to our clients and prospects than ever before, guaranteeing business outcomes. Incorporated in 1989 and headquartered in Bengaluru, India, Microland has more than 4,500 digital specialists across offices and delivery centers in Asia, Australia, Europe, the Middle East, and North America.
ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.
Read more here: https://www.microland.com/
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Software News
Joseph F. Kovar
‘Era [Software] is the expert in log management. With this acquisition, we are creating something better than the sum of the parts,’ says Ben Sigelman, co-founder and general manager of Lightstep by ServiceNow.
Digital workflow technology developer ServiceNow’s Lightstep observability business has signed an agreement to acquire Era Software, a provider of log management technology that ServiceNow expects to help strengthen its observability capabilities.
Once the acquisition closes, Era Software will become part of Lightstep. ServiceNow in 2021 acquired Lightstep, a developer of next-generation application monitoring and observability tools used by DevOps engineers to build, deploy, run and monitor cloud-native applications.
[Related: ServiceNow CEO Bill McDermott: ‘We’re In A Market Of One’]
“Lightstep was acquired by ServiceNow last summer,” Ben Sigelman, co-founder and general manager of Lightstep by ServiceNow, told CRN. “And now it’s acquiring Era Software.”
Observability is a way to look at the outputs of an application to understand its internal state and from there look at how to troubleshoot it.
Lightstep is focused on helping enterprises simplify observability, Sigelman said.
“Large enterprises are concerned about the number of tools they use and about fragmented and siloed tools,” he said. “And log management is very fragmented. Era [Software] is the expert in log management. With this acquisition, we are creating something better than the sum of the parts. Lightstep’s long-term vision is to be a unified observability solution.”
Era Software is focused on storing and retrieving logs at scale, said Todd Persen, co-founder and CEO of Era Software.
“We’re taking that focus we have and putting it together with Lightstep in a unified whole,” Persen said.
ServiceNow’s Lightstep business unit has for years been able to ingest log data, but customers are really looking for dedicated log management capabilities, and its technology was designed cloud-native, Sigelman said.
This is important because the amount of log data generated by the cloud is an order of magnitude greater than when done on-premises, and Era Software provides Lightstep with a big shortcut to meet customers’ core use cases, he said.
“For us to offer that kind of log management on our own would take years,” he said. “Lightstep supports log data but doesn’t check all the boxes for management of that data. We plan to build a unified solution up and down the stack.”
Once the acquisition closes, the initial goal is to integrate Era Software into Lightstep and be available to Lightstep customers some time next year, Persen said.
“Also, there are a lot of things Era [Software] hasn’t had the opportunity to do in the past but could do as part of a larger platform,” he said. “We have a ton of engineers, and with Lightstep can do those things. We really want to build a best-of-breed platform so that observability can do what it was designed to do: make sure humans have less management toil.”
Sigelman declined to discuss the dollar value of the acquisition.
Silicon Valley tech giant ServiceNow announced that it plans to acquire Era Software, a Seattle startup that helps developers manage and analyze large volumes of observability data across cloud-native workloads.
ServiceNow, an $81 billion company that offers digital workflow software products, said the deal will provide customers with a “unified observability solution at scale” and builds on the company’s acquisition last year of Lightstep, a cloud-native reliability platform.
“The success of digital transformation is tied to unified observability, and log management is a key component of that. The Era Software acquisition allows us to pull log data into the new world of modern observability with ServiceNow’s scale and breadth,” ServiceNow wrote in a blog post.
Era’s technology will be folded into Lightstep’s product, according to a spokesperson.
Era was founded in 2019 by CEO Todd Persen, co-founder and former CTO of InfluxData, and CTO Robert Winslow, co-maintainer of Google’s FlatBuffers low-latency storage framework in Rust and co-creator of the Time Series Benchmarking Suite.
The company, formerly known as EraDB, raised a $15.2 million Series A round last year led by Playground Global. Other backers include Foundation Capital, Array Ventures, Global Founders Capital, and angel investors. Era has 40-50 employees and most are expected to join ServiceNow.
Terms of the deal were not disclosed.
Other accurate ServiceNow acquisitions include Hitch Works, Gekkobrain, Mapwize, and DotWalk.
Microland announces the launch of SmartCenter 2.0 to deliver observability and hyper-automation capabilities on the ServiceNow Platform®
LONDON, SAN JOSE, Calif. and BENGALURU, India, Oct. 12, 2022 /PRNewswire/ -- Microland, a global digital transformation leader, announced its advancement to Premier Partner in the ServiceNow Partner Program. As a Global Professional and Managed Service Partner, Microland offers a broad range of Business and IT transformation solutions and services on the ServiceNow Platform for its global clients. Microland's transition to Premier Partner validates its achievements in the ServiceNow partner assessment methodology, which identifies the activities, accomplishments, and commitments that demonstrate Microland's level of ServiceNow investment and go-to-market maturity.
As digital workflow platforms are quickly becoming the foundation of business units across an enterprise, technology practitioners are recognizing the need to provide observability and automation for modern distributed applications that can help identify, explore, correlate, and address issues across the entire technology stack. In this endeavor, Microland announced the launch of SmartCenter 2.0, an in-house platform built on the ServiceNow Platform with observability and hyper-automation capabilities that are derived from established Microland IPs, including Intelligeni, Microbots, and SmartInsights.
SmartCenter 2.0 comes with a pre-configured suite of solutions for enterprise service management (ESM) that provides technology infrastructure and application observability, AI/ML-based Cognitive diagnostics, and automated remediation delivered through a robust platform to enhance user experience. SmartCenter 2.0 provides solutions across HR, Security, and Procurement, and can be readily deployed across Business Services, Healthcare & Lifesciences, Manufacturing, Public Sector, Retail, Travel & Hospitality, and Utilities sectors.
With SmartCenter 2.0, Microland clients will be able to optimize their IT and Business processes, drive process efficiencies, and enhance resource visibility that can lead to improvements in employee experience and productivity while significantly reducing their IT operations costs. Learn more about SmartCenter 2.0 and the partnership with ServiceNow.
Satish Sukumar, Senior Vice President and Global Head – Platforms, Microland, said, "We are excited about being recognized as a ServiceNow Premier Partner which brings new opportunities for us to serve our global clients. Our work with ServiceNow has enabled us to strengthen SmartCenter 2.0 which provides cloud-based advanced automation with deep observability across the client technology landscape. We have enriched SmartCenter 2.0 with advanced workflows that can accelerate deployments."
Microland has been a trusted partner for ServiceNow implementations for several global enterprises. A case in point is their strategic partnership with Weir Group for managing their ServiceNow implementation. Microland has collaborated with Wier Group to help them streamline workloads and processes, increase the degree of automation, manage technical debt, and unlock value with each version upgrade of the ServiceNow platform. Microland provides implementation and managed services for Weir Group across ITSM, HR, Service Asset Management (SAM), and various integrations using Integration Hub.
"Microland has been a trusted partner in ensuring we derive the best value from our ServiceNow implementation. They are responsive and more importantly have the right ServiceNow expertise to collaborate with us in our digital transformation journey. Their concerted efforts to work alongside our teams to champion core initiatives is highly commendable," said George Matheson, Global Transformation Director – IS&T Core Services, The Weir Group PLC.
"We are excited that Microland has taken advantage of our co-create model and built a unique solution on top of the ServiceNow Platform," said Ravi Asrani, Global Vice President, Service Provider Business, ServiceNow. He further added that, "Smart Center 2.0 is a great example of expanding an as-a-service offering and we look forward to our continued engagement."
About Microland
Microland's commitment to 'Making Digital Happen' allows technology to do more and intrude less. We make it easier for enterprises to transition to nextGen digital infrastructure through our extensive service portfolio including Cloud and Data centers, Networks, Digital Workplace, Cybersecurity, and Industrial IoT. We ensure that the embrace of digital services is predictable, reliable, and stable.
Microland is making digital happen for enterprises with a laser focus on services that are more relevant to our clients and prospects than ever before, guaranteeing business outcomes. Incorporated in 1989 and headquartered in Bengaluru, India, Microland has more than 4,500 digital specialists across offices and delivery centers in Asia, Australia, Europe, the Middle East, and North America.
ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.
Read more here: https://www.microland.com/
SOURCE Microland
