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Exam Code: Servicenow-CIS-SAM Practice test 2023 by team
Servicenow-CIS-SAM Certified Implementation Specialist - Software Asset Management

The ServiceNow Certified Implementation Specialist – Software Asset Management
Professional (SAM) test Specification defines the purpose, audience, testing options,
exam content coverage, test framework, and prerequisites to become a ServiceNow
SAM Implementation Specialist.

Exam Purpose

The ServiceNow Certified Implementation Specialist – Software Asset Management
(SAM) Professional test certifies that a successful candidate has the skills and essential
knowledge to contribute to the configuration, implementation, and maintenance of
the ServiceNow SAM Professional application.

Exam content is divided into Learning Domains that correspond to key courses and
activities typically encountered during ServiceNow implementations. In each Learning
Domain, specific learning objectives have been identified and are tested in the exam.
The following table shows the learning domains, weightings, and sub-skills measured by
this test and the percentage of questions represented in each domain. The listed subskills should NOT be considered an all-inclusive list of test content.

Learning Domain % of Exam

1 Software Asset Core Overview & Fundamentals

• Software Asset Management Basics

• Process Architecture

• Application Introduction and Recommended



2 Data Integrity – Attributes and Sources for the Data

• Importing Data

• Software Discovery and Normalization

• Content Service


3 Practical Management of Software Compliance

• Products and Models

• License Metrics, Entitlements, and Allocations

• Software Reconciliation


4 Operational Integration of Software Processes

• Contract and Change Management

• Service Catalog and Procurement

• Software Remediation


5 Extending SAM

• Software Model Lifecycle and Retirement

• Software Installation Optimization

• Reporting, Implementation, and Maintenance


Total 100%

Exam Structure

The test consists of 60 questions. For each question on the examination, there are
multiple possible responses. The person taking the test reviews the response options
and selects the most correct answer to the question.

Multiple Choice (single answer)

For each multiple-choice question on the exam, there are at least four possible
responses. The candidate taking the test reviews the response options and selects the
one response that most accurately answers the question.

Multiple Select (select all that apply)

For each multiple-select question on the exam, there are at least four possible
responses. The question will state how many responses should be selected. The
candidate taking the test reviews the response options and selects ALL responses that
accurately answer the question. Multiple-select questions have two or more correct

Exam Results

After completing and submitting the exam, a pass or fail result is immediately
calculated and displayed to the candidate. More detailed results are not provided to
the candidate.

Exam Retakes

If a candidate fails to pass an exam, they may register to take the test again up to
three more times for a cost of $100.

Certified Implementation Specialist - Software Asset Management
ServiceNow Implementation resources
Killexams : ServiceNow Implementation resources - BingNews Search results Killexams : ServiceNow Implementation resources - BingNews Killexams : ServiceNow: A Business Powerhouse No result found, try new keyword!ServiceNow is targeting global expansion and aims to reach $16 billion in revenue by 2026. Read more to see why I am bullish on NOW stock. Tue, 22 Aug 2023 08:57:23 -0500 en-us text/html Killexams : Getting the most out of ServiceNow software asset management

Wearable devices are becoming more common as a result of technological advancements and new capabilities. These devices may exist in the form of clothing, watches or eyewear and can serve as standalone gadgets or may link to another device such as a smartphone, tablet or laptop. This Wearable Device Policy, from TechRepublic Premium, is designed ...

Tue, 04 Jan 2022 00:41:00 -0600 en-US text/html
Killexams : Destination digital!

Any business hoping to succeed in today’s competitive landscape understands the need to put digital transformation at the top of its priority list. 

Digital technology now infiltrates almost every aspect of conducting business, from how customers interact with organizations, how employees do their jobs and how the internal processes work, and the global pandemic and shift towards remote working only accelerated this trend. Put simply, those which do not adapt to the digital world are highly unlikely to survive. 

“Both customers and employees expect to have a contextual experience throughout their journey with the company,” says Prabhu Karunakaran [PK], founder and CEO of digital transformation firm Exterprise. “To achieve such seamless experiences in a hybrid work environment, organizations are creating more technology than ever before, and are becoming digital solution companies in the process. They are quickly realizing that they need to unite their formerly siloed information technology, business, HR, legal and marketing departments into fast-moving, cross-disciplinary digital teams.” 

But for established businesses, this often means transforming from rigid legacy systems to flexible digital platforms, which can prove challenging even for Fortune 500 companies. A lack of historic investment in technology has been compounded by budget cuts during the pandemic, meaning many still rely on antiquated hardware and software installed decades previously. 

This is not the only factor holding businesses back. Other common issues include organizational silos where decision-making can be split across functions; a lack of digital skills; a culture which is resistant to change; and a lack of clear strategy and communication across departments. 

For many businesses, the answer is to turn to one unified platform that can bring productivity improvements through digital transformation which can help employees, customers, and assets. “Taking good care of these three core imperatives is critical to profitable revenues and organizational growth,” says PK. “Productive and happy employees will deliver enhanced customer experiences, resulting in more revenues. Efficient monitoring of assets including hardware, software and enterprise assets will create operational excellence.” 

One such offering is ServiceNow’s NOW Platform, which deploys enterprise-scale solutions to organizations in several industries, improving efficiency for employees, customers, and assets. Its IT Service Management solution, for instance, automates core service processes, and makes it easier for those working in IT to resolve issues faster, while its IT Operations Management and Asset Management package proactively monitors the performance of assets, helping to prevent outages in the first place. 

The Customer Service Management element ensures agents have the information they need to quickly resolve issues, including proactively identifying potential problems before they become apparent. Businesses can also benefit from automated responses to common customer questions, increasing the efficiency of employees. Staff working in the field can benefit from the same functionality through the Field Service Management solution. 

From an employee perspective, businesses can deliver a streamlined service experience with intelligent workflows, starting with efficiently onboarding new hires. Employees themselves can find the information they need to self-service their own HR needs, while the Workplace Service Delivery solution helps the day-to-day work run more smoothly, boosting productivity. A recent IDC report suggests agile organizations retain employees at a 34% higher rate than competitors, helping them meet the demand for skills in the current war for talent. 

With teams in the US, India, and Central America, Exterprise is a certified pure-play ServiceNow implementation partner, with skilled resources operating in different time zones, and clients in sectors including financial services, insurance, healthcare, telecom, and government. Exterprise helps businesses on their transformation journey, starting by determining that the organization is fully committed to the journey, and helping to provide advisory and consultative services to demonstrate the business case and identify any challenges that will need to be overcome. 

“Partners are critical to ServiceNow’s growth strategy, on our journey to $16B in revenue and beyond,” said David Parsons, Senior Vice President of Global Alliances and Partner Ecosystem at ServiceNow. “Enabling great customer and employee experiences to faster time to value, we remain committed to engaging our partner ecosystem to innovate and co-create end-to-end solutions that solve today’s most pressing business challenges.” 

Exterprise works closely with clients to launch the digital transformation journey, identifying automation and integration opportunities and creating a strategic roadmap for the different departments, as well as training staff on how to use the platform. 

Exterprise helps in identifying key metrics around digital standards – including mean time to resolution (MTTR) for issues, customer satisfaction (CSAT), net promoter score (NPS) and first call resolution (FCR) for customer service. This ensures organizations realize the full value, both financially and in other, less tangible ways, of their investment. Exterprise is SOC2, ISO 27001 and HIPAA certified, which can supply customers an added layer of reassurance. 

Ongoing reviews ensure businesses benefit from and understand any new functionality to keep enhancing the employee and customer experience, with ServiceNow introducing two major version upgrades each year. This ensures customers remain at the forefront of digital transformation, turning them from digital laggards to leaders. 

One example of a business that has benefited from running several business functions on the ServiceNow platform is pipeline services and equipment company T.D. Williamson. “Exterprise has proved to be an effective partner in not only implementing ServiceNow, but also in providing consultative and advisory support to help us automate core business processes,” says Greg Rice, Director, Global Applications. 

PK believes those who take the step to become a digital business can expect to benefit in several ways, including enhanced customer and employee experience, lower employee attrition rates, productivity benefits through process automation, and ultimately increased – and sustainable – revenue and profit. 

“The time to act is now,” concludes PK. “Those who do so can put in place the foundations that will deliver ongoing success in years to come, increasing efficiency and ensuring they have satisfied customers and employees. That’s the recipe for success.”

To find out more about how Exterprise could help your business, visit

To contact us, click here or email us at

Fri, 16 Dec 2022 14:47:00 -0600 text/html
Killexams : SoftwareReviews Publishes Low-Code Data Quadrant Report, Revealing the Top Six Tools That Are Transforming Workflows in 2023

SoftwareReviews' latest Data Quadrant report highlights the top-rated low-code software solutions in the current market that are successfully harnessing technological trends.

TORONTO, Aug. 21, 2023 /PRNewswire/ - SoftwareReviews, a leading source for insights on the software provider landscape, has published its 2023 Low-Code Business Process Management Data Quadrant, naming six providers as Gold Medalists for the year across the enterprise and midmarket spaces.

SoftwareReviews’ latest Data Quadrant report highlights the top-rated Low-Code software solutions in the current market that are successfully harnessing the technological trends. - Enterprise (CNW Group/SoftwareReviews)

A low-code business process management (BPM) system offers automation at the API level without requiring extensive coding or technical expertise, making it accessible to both business professionals and IT experts. These platforms include many features of conventional BPM tools, such as process mapping, designing, and analyzing.

"Low- and no-code BPM empowers users to tailor their automation to their specific needs and context so that they are more productive and innovative," says Andrew Kum-Seun, SoftwareReviews' BPM expert and research director at Info-Tech Research Group. "This capability also encourages the business and IT to build trust, respect, and accountability with each other by working more closely together."

For organizations seeking the ideal low-code BPM software tailored to their specific requirements, SoftwareReviews' report spotlights the leading providers for the year. This recognition is based on authentic feedback from 418 users and SoftwareReviews' Data Quadrant assessment.

Providers are ranked by a composite satisfaction score, called a Composite Score (CS), that averages four different areas of evaluation: Net Emotional Footprint, Vendor Capabilities, Product Features, and Likeliness to Recommend. The providers with the highest scores are recognized as Gold Medalists.

The 2023 Low-Code BPM Enterprise Software Gold Medalists are as follows:

The 2023 Low-Code BPM Midmarket Software Gold Medalists are as follows:

With low-code BPM, staff can swiftly design business apps and automate tasks even without extensive coding know-how. However, there can be challenges in transitioning to and adopting these solutions, making it crucial to opt for a platform with robust training and resources.

User assessments of software categories on SoftwareReviews provide an accurate and detailed view of the constantly changing market. SoftwareReviews' reports are informed by data from users and IT professionals who have intimate experience with the software throughout the procurement, implementation, and maintenance processes.

For more information about SoftwareReviews, the Emotional Footprint, or the Data Quadrant, or to access resources to support the software selection process, visit

About SoftwareReviews

SoftwareReviews empowers organizations with the best data, insights, and advice to Excellerate the software buying and selling experience.

For buyers, SoftwareReviews' proven software selection methodologies, customer insights, and technology advisors help maximize success with technology decisions. For providers, the firm helps build more effective marketing, product, and sales processes with expert analysts, how-to research, customer-centric marketing content, and comprehensive analysis of the buyer landscape.

SoftwareReviews is a division of Info-Tech Research Group, a world-class information technology research and advisory firm.

SoftwareReviews’ latest Data Quadrant report highlights the top-rated Low-Code software solutions in the current market that are successfully harnessing the technological trends. - Midmarket (CNW Group/SoftwareReviews)

Cision View original content to obtain multimedia:

SOURCE SoftwareReviews

Mon, 21 Aug 2023 10:30:00 -0500 en text/html
Killexams : Excluding Content

There are several ways to exclude your content from the search engine.

1. Robots.txt

Robots.txt is by far the most reliable and easiest way to exclude parts of your site from the search engine index. In brief, robots.txt is used to tell search engines not to index content at specific URLs. If a file named robots.txt is present in the top folder of your site, search engines will read this file for information on what sites to exclude from their crawl. An excellent resource for this technique is

To exclude your content from Northwestern's Google Programmable Search instance, you will have to remove it from using the robots.txt rule below or Google's Search Console.

user-agent: googlebot
disallow: /

2. Meta Directives

Several meta tag directives exist to communicate to search engines that they shouldn't index web content. The most commonly used one is the ROBOTS directive. The following snippet in the <head> portion of your HTML documents will instruct engines not to index your content or to follow its links:

<meta name="robots" content="noindex,follow">

3. Web Server Headers

In some cases, it may not be possible to include the above <meta> tag in your HTML templates, or you may wish to exclude non-HTML content. Instead of using the <meta> directive, you can modify your server configuration to send the same information in an HTTP header like so:

X-Robots-Tag: noindex
Thu, 21 Oct 2021 13:09:00 -0500 en text/html
Killexams : Agile in the Classroom

Implementing Agile in the Classroom

Individuals and interactions over processes and tools.

Working software over comprehensive documentation.

Customer collaboration over contract negotiation.

Responding to change over following a plan.

Responding to change may be one of the easiest values of Agile to incorporate into your classroom. The first area to look at is curriculum planning. At the beginning of the term, you lay out your curriculum for the semester in a comprehensive, structured and organized plan. Instead of looking at these plans as concrete, Agile teaches us that concretely abiding by your plan is not effective. Evaluate where your students are. Are they ahead of the material? Do we need to perform some review before they can understand this material? A better way to treat the curriculum is to constantly edit it and adapt the material to your student's needs. Generally, the value says to plan, do, act and check. In the classroom, this can be translated to course planning, lesson delivery, student assessment and course valuation and delivery. 

Remember to start small and take on thing on at a time! Games and Agile projects are a great place to begin. Establish an environment of open thinking and support, sustain that throughout the term and students will follow, regardless of initial hesitation. The largest Agile implementation blocker is not understanding it.  

Classroom Tools

In a classroom, there are many free tools available for use to being the implementation of Agile to your class. Below is a list of just a view available tools for students to use to being becoming Agile:

  • Trello - Online Agile Story Board. Students can sign up for free with an email and add one another to their story boards for team collaboration.
  • - Online Agile and Kanban Story Board. Students can sign up using their Miami University email for a free account.
  • - Group Communication tool. Ability to have different conversations based on subject within one group chat. Great for team collaboration and communication. Students can sign up with an email for a free account.
  • Popplet - Online Mind Mapping tool. Students can sign up for free using their university email.
Sat, 24 Oct 2020 19:40:00 -0500 en-US text/html
Killexams : Online training resources for government officials on implementation of human rights

Among the findings from our Human Rights Law Implementation Project was that one of the impediments to the implementation of decisions by governments and state officials is the lack of awareness of the international and regional systems and lack of understanding of what is required to implement them.

These materials aim to address these gaps. A series of podcasts, powerpoints and guides are designed to:

  • Provide detailed information to officials who may have little or no knowledge of the African human rights system
  • Be easily accessible
  • Can be accessed in your own time 

Please click on the links below:

Practical Guides:

Podcasts and interviews:

  • A series of podcasts with practitioners on implementation of decisions
  • Interview with Bafou Jeng (Office document, 14kB), Senior State Counsel and Coordinator of the Human and Child Rights Units of the Ministry of Justice of the Republic of the Gambia, talking through how to draft a state report to the African Commission on Human and Peoples’ Rights, participate in the oral examination and follow up the implementation of the concluding observations.

Powerpoints and relevant material:


Tue, 14 Jun 2022 22:46:00 -0500 en text/html
Killexams : 12 Resources to support putting the guideline into practice

12.1 Introduction

Guideline committees consider implementation issues as an integral part of developing a guideline, and take account of comments on the draft guideline. NICE teams work with committees to consider what can be done to address implementation challenges, for example, by producing tools to help people put the guideline into practice, in line with our implementation strategy.

12.4 Working with other organisations and endorsing resources

Organisations and individuals, both lay and practitioner, can play a key role in supporting the implementation of the guideline and NICE may work with external partners to help with this.

Implementation resources which have been jointly developed by NICE in collaboration with key national partner organisations, can be co‑badged and carry the NICE logo, providing they are approved by a director and the placement of the logo is approved by the communications team.

Organisations other than NICE may produce resources for guideline implementation. These could include implementation and adoption resources, learning modules/educational packages and patient decision aids. These resources can be endorsed by NICE. A guideline should usually only link to externally developed tools and resources when the tools and resources have been endorsed by the NICE endorsement programme. Endorsement confirms that the resources accurately reflect the content of the NICE guideline and can be updated as needed. Endorsed resources do not carry the NICE logo. If developers identify a relevant tool during development of a guideline, they should contact the endorsement team.

NICE's shared learning case studies show how organisations have put our recommendations into practice. If developers hear about any examples of good practice, they should contact NICE's shared learning team.

If a guideline is expected to have a significant resource impact or be challenging to implement, the Guideline Resource and Implementation Panel reviews it, and advises on affordability and workforce issues. The panel works with NICE to produce a statement to support implementation; the statement is published alongside the guideline. The panel includes representatives from NICE, NHS England, NHS Improvement and Health Education England, along with subject experts and other national organisations if needed.

12.5 Other NICE implementation support

The following services and resources help to put all NICE guidance and standards into practice:

We also seek feedback from people who use our guidelines to make them, and any resources to support implementation, as easy to use as possible.

12.6 References and further reading

Auerbach AD, Landefeld CS, Shojania KG (2007) The tension between needing to Excellerate care and knowing how to do it. New England Journal of Medicine 357: 608–13

Baker R, Camosso-Stefinovic J, Gillies C et al. (2010) Tailored interventions to overcome identified barriers to change: effects on professional practice and health care outcomes. Cochrane Database of Systematic Reviews issue 3: CD005470

Cabana MD, Rand CS, Powe NR et al. (1999) Why don't physicians follow clinical practice guidelines? A framework for improvement. JAMA 282: 1458–65

Eccles M, Grimshaw J, Walker A et al. (2005) Changing the behaviour of healthcare professionals: the use of theory in promoting the uptake of research findings. Journal of Clinical Epidemiology 58: 107–12

Kneale D, Goldman R, Thomas J (2016) A scoping review characterising the activities and landscape around implementing NICE guidance [online; accessed 11 October 2018]

Leng G, Moore V, Abraham S, editors (2014) Achieving high quality care – practical experience from NICE. Chichester: Wiley

Michie S, Johnston M, Hardeman W et al. (2008) From theory to intervention: mapping theoretically derived behavioural determinants to behaviour change. Techniques in Applied Psychology: An International Review 57: 660–80

Sun, 16 Aug 2020 07:32:00 -0500 en-GB text/html
Killexams : Core HR Software Market worth $15.1 billion by 2028 - Exclusive Report by MarketsandMarkets™ No result found, try new keyword!Core HR Software will probably continue to be adopted in the future, along with integration of AI and automation, a focus on improving employee experiences, customisation, ... Mon, 21 Aug 2023 02:14:00 -0500 Killexams : Incentivized Resource Management (IRM)
UTSA's Mission

The University of Texas at San Antonio is dedicated to the advancement of knowledge through research and discovery, teaching and learning, community engagement and public service. As an institution of access and excellence, UTSA embraces multicultural traditions and serves as a center for intellectual and creative resources as well as a catalyst for socioeconomic development - for Texas, the nation and the world.

UTSA's Vision

To be a premier public research university, providing access to educational excellence and preparing citizen leaders for the global environment.

UTSA's Core Values

We encourage an environment of dialogue and discovery, where integrity, excellence, inclusiveness, respect, collaboration and innovation are fostered.

UTSA's Destinations

UTSA is a proud Hispanic Serving Institution (HSI) as designated by the U.S. Department of Education .

Wed, 19 Dec 2018 07:34:00 -0600 en text/html
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