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Exam Code: Servicenow-CIS-EM Practice exam 2022 by Killexams.com team
Servicenow-CIS-EM Certified Implementation Specialist - Event Mangement

The ServiceNow Certified Implementation Specialist – Event Management Exam Specification defines the purpose, audience, testing options, exam content coverage, test framework, and prerequisites to become Certified Implementation Specialist – Event Management certified.

Six (6) months field experience participating in ServiceNow deployment projects or maintaining ServiceNow instances
• Participation in at least two ServiceNow ITOM deployments specifically for Event Management
• Intermediate or above Windows and Unix administration skills
• Intermediate or above SNMP query knowledge
• Intermediate or above JavaScript and regular expression scripting skills
• Introductory or above network administration knowledge
• General familiarity with industry terminology, acronyms, and initialisms

Learning Domain % of Exam
1 Event Management Overview
• IT Operations Management (ITOM) solution
• Define customer challenges
• Event Management key features and capabilities
• Graphical user interfaces (operator workspace, alert intelligence, dependency maps)
• Common Service Data Model (business, application, and technical services)
13%
2 Architecture and Discovery
• Discovery and MID server architecture
• Event Management architecture and CMDB
• The monitoring process
• Install a MID server
13%

3 Event Configuration and Use
• Event setup (event processing, event rules, event filter, event thresholds, operator workspace)
• Event Management process flow (event table, message key, event processing jobs, event field mapping, CI binding, best practices)
• Connectors (preconfigured, customized)
• Scripting (Regex, JavaScript, PowerShell)
• Event Management Troubleshooting (event errors, credentials)
34%
4 Alerts and Tasks
• Alert defined (alert record attributes, scheduled jobs
• Alerts process flow (alert management rules, CI binding, priority scores, priority groups, incidents, best practices)
• Alert grouping (correlation rules, alert aggregation)
• Alert Intelligence
• Alert impact profile (impact tree, impact rules, cluster example, SLAs)
30%
5 Event Sources
• Identify event sources
• Push vs. pull methods
• Use inbound actions
• Configure a monitoring connector
10%
Total 100%

Exam Structure
The exam consists of approximately (30) questions. For each question on the examination, there are multiple possible responses. The person taking the exam reviews the response options and selects the most correct answer to the question.
Multiple Choice (single answer)
For each multiple-choice question on the exam, there are at least four possible responses. The candidate taking the exam reviews the response options and selects the one response most accurately answers the question.
Multiple Select (select all that apply)
For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. The candidate taking the exam reviews the response options and selects ALL responses that accurately answer the question. Multiple-select questions have two or more correct responses.
Exam Results
After completing and submitting the exam, a pass or fail result is immediately calculated and displayed to the candidate. More detailed results are not provided to the candidate.

Certified Implementation Specialist - Event Mangement
ServiceNow Implementation information
Killexams : ServiceNow Implementation information - BingNews https://killexams.com/pass4sure/exam-detail/Servicenow-CIS-EM Search results Killexams : ServiceNow Implementation information - BingNews https://killexams.com/pass4sure/exam-detail/Servicenow-CIS-EM https://killexams.com/exam_list/ServiceNow Killexams : D2M Advances to a Premier Partner in the ServiceNow Partner Program

This achievement recognizes the outcome-driven service and solution partner’s accomplishments as a ServiceNow partner and the results they’ve delivered to clients.

MCLEAN, Va., August 05, 2022--(BUSINESS WIRE)--D2M, the managed services division of Digital Intelligence Systems (DISYS), today announced its advancement to Premier Partner in the ServiceNow Partner Program. D2M supports ServiceNow customers with end-to-end ServiceNow solutions that enable organizations to optimize the value of their ServiceNow investment at every stage.

As digital workflow platforms are quickly becoming the foundation of departments across an enterprise to meet expectations to deliver fast, agile, and personal services at scale, D2M works with organizations to modernize their service delivery workflows to help Improve the quality, cost, and predictability of their initiatives. D2M works with organizations to help them determine the potential of ServiceNow for their enterprise, build out an implementation strategy, and provide full lifecycle support for the implementation. For organizations who currently utilize ServiceNow, D2M will analyze and identify any gaps in their current usage to ensure their teams are fully leveraging and optimizing the Platform’s functionality to deliver their teams the best competitive edge.

"As a strategic partner for many global decision-makers, ServiceNow has allowed us to address our customer’s digital workflow challenges and Improve their team’s performance on mission-critical initiatives, which is now even more important as departments across an enterprise continue to face the adoption of a hybrid work environment, economic uncertainty, and the shortage of top talent," said Rajiv Tandon, Vice President- Head of Business, D2M. "We’re proud to have achieved ServiceNow’s Premier Partner Program, and proud of the level of service we have been able to provide our clients to ultimately attain this status."

D2M’s transition to Premier Partner recognizes achievements in the ServiceNow partner assessment methodology, which identifies the activities, accomplishments, and commitments that demonstrate D2M’s level of ServiceNow investment and go-to-market maturity.

About D2M

D2M, as part of DISYS, is an outcome-driven services and solutions partner, who for more than 25 years has served enterprises across their IT operations and digital initiatives to address various technological challenges that result in mission-critical impacts. Whether it is day-to-day infrastructure support issues, innovation, and advancements in digital transformation, or leveraging automation and machine learning, we build solutions that accelerate digital transformation journeys to meet their critical business goals. D2M is headquartered in McLean, VA, with more than 45 offices worldwide. For more information about D2M, visit www.d2mservices.com.

ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.

View source version on businesswire.com: https://www.businesswire.com/news/home/20220805005301/en/

Contacts

Sandra Schwartzman
RMR & Associates
(301) 230 – 0045 x 100
sschwartzman@rmr.com

Fri, 05 Aug 2022 02:16:00 -0500 en-US text/html https://www.yahoo.com/now/d2m-advances-premier-partner-servicenow-141600415.html
Killexams : Frontline Managed Services Announces Expansion of Legal IT Operations Platform Powered by ServiceNow®

ST. LOUIS, August 09, 2022--(BUSINESS WIRE)--Frontline Managed Services, the leading global provider of outsourced solutions to over 600 firms in the legal and accounting markets, today announced the expansion of its Legal IT Operations Platform powered by ServiceNow®, an IT services management platform that streamlines legal workflows and connects people, functions, and systems across organizations.

The robust nature of the ServiceNow platform allows the Frontline team to deliver operational excellence across the legal vertical. Frontline leveraged the platform’s foundation and expanded it with new configurations to apply Information Technology Infrastructure Library (ITIL) best practices, create efficiencies and deliver technology and operational excellence to support firms and various departments, including IT departments, facilities, administrative services, management and reporting, and more.

"Our Legal IT Operations Platform powered by ServiceNow adds significant value to our comprehensive managed services solutions, and we are eager for our clients to experience its many benefits," said Seelin Naidoo, Frontline’s CEO. "We’re confident that law firms who leverage this tool will unlock new levels of productivity and be able to run more efficient, profitable organizations."

"We are excited to work with the Frontline team to enhance their solutions and help the company’s law firm clients work more efficiently and effectively," said Andrew Williams, ServiceNow’s Sales Director. "Our platform connects people, functions, and systems across firms while reducing complexities, which makes it a great fit for Frontline’s client-focused service model."

To learn more about Frontline’s Legal IT Operations platform powered by ServiceNow, please visit www.frontlinems.com/servicenow-legal-it-operations/.

About Frontline Managed Services

Frontline Managed Services is a global provider of administrative, financial and IT managed services for legal and professional services firms. Driven by specialized technology and expertise, we innovate the service delivery model and offer scalable solutions that Improve revenue, profitability and firmwide efficiencies. Through respect for one another, our clients and our business partners, we foster an environment of respect and fairness in all our business interactions. Together we are building a workforce for individuals who are like-minded to deliver exceptional customer service. For more information, please visit https://frontlinems.com/.

View source version on businesswire.com: https://www.businesswire.com/news/home/20220809005048/en/

Contacts

Pierce Public Relations for Frontline Managed Services
Carson Brown
carson@pierce-pr.com
615-337-1180

Tue, 09 Aug 2022 01:00:00 -0500 en-US text/html https://finance.yahoo.com/news/frontline-managed-services-announces-expansion-130000556.html
Killexams : ServiceNow: Q2 Earnings Snapshot

SANTA CLARA, Calif. (AP) _ ServiceNow Inc. (NOW) on Wednesday reported second-quarter net income of $20 million.

The Santa Clara, California-based company said it had net income of 10 cents per share. Earnings, adjusted for one-time gains and costs, were $1.62 per share.

The results beat Wall Street expectations. The average estimate of 11 analysts surveyed by Zacks Investment Research was for earnings of $1.53 per share.

The maker of software that automates companies' technology operations posted revenue of $1.75 billion in the period, falling short of Street forecasts. Nine analysts surveyed by Zacks expected $1.76 billion.

_____

This story was generated by Automated Insights (http://automatedinsights.com/ap) using data from Zacks Investment Research. Access a Zacks stock report on NOW at https://www.zacks.com/ap/NOW

Wed, 27 Jul 2022 08:45:00 -0500 en-US text/html https://www.sfgate.com/business/article/ServiceNow-Q2-Earnings-Snapshot-17333235.php
Killexams : Tercera backs Valiantys to drive Atlassian across the enterprise
Lucas Dussurget, Valiantys (Zoom screengrab)

Digital teamwork is booming, so it's no surprise that there's growing demand from enterprises for help in implementing collaboration and work management solutions. This in turn is attracting investment into consulting firms serving this demand, such as Valiantys, one of Atlassian's top global consulting partners. Last month the company closed an investment from Tercera, which specializes in growth equity for cloud professional services, alongside a majority stake from private equity investor Keensight Capital. I spoke to Tercera and to Lucas Dussurget, CEO at Valiantys, about the company's plans to drive enterprise adoption of Atlassian. Dussurget says:

We're super excited about the growth journey of Atlassian, and we want to double down ... Until [a few] weeks ago, Valiantys had been 100% bootstrapped, [We] had to learn to run a profitable, sustainable business for 15 years. But we thought the time was right to bring outside investment, because of the scale of our ambitions.

Valiantys is exclusively focused on Atlassian and covers the full breadth of the vendor's products. It was one of the first to expand beyond Atlassian's core market in agile developer teams into broader IT service management use cases, and in 2013 Atlassian acquired one of its apps to become the foundation of its Jira Service Management product. Alongside its agile development and IT service management practices, Valiantys also has a cloud migration practice, and expects to use the investment to build out practices to support enterprise work management and data and analytics.

Agile processes across the enterprise

Broadening the scope of Atlassian work management to bring digital workflows into enterprise functions such as facilities management, HR and compliance is a particular focus at the moment. As well as technology implementation, helping clients adopt new working practices is an important part of what Valiantys brings, as Dussurget explains:

We are, if you want, the customer success arm of Atlassian. Atlassian produces fantastic software. But to realize the value of the software, customers really have to adopt not just a product, but new ways of working, new practices. In the software world, we talk a lot about agile, especially scaled agile practices. In IT, it's a lot about the latest versions of ITIL and having a more agile ITSM. And again, putting agile outside of IT in other teams.

The common theme is bringing agile practices across the board, and having the tools that enable those practices to scale and be successful. That's where we come in.

One example of bringing this agile approach to more general-purpose business processes is a large global insurance company that Valiantys recently helped to digitize its handling of documents for assessment by underwriters. These had previously been managed via a shared email inbox accessed by several hundred people. The process was moved to JIRA, providing improved traceability and a full audit trail, along with tracking of service level agreements, escalation paths and better reporting. As well as boosting productivity, it's now easier to co-ordinate globally and identify areas for further improvement.

Competition with ServiceNow

This type of project, along with IT service management, increasingly brings Valiantys and its Atlassian solutions into competition with ServiceNow. Dussurget says:

The key reason why we win more and more against ServiceNow [is] the time to value of the platform. ServiceNow is a powerful product, but it's a product that takes a very long time to realize the value of. It's a bit like deploying SAP — you need years of investment to have something that delivers value.

A solution based on JIRA can be implemented in just a few months, and is also easier to adapt when processes change, he explains. Having a single solution that can be used across development teams, IT and other functions is another advantage. The final factor is cost — one large customer reduced its cost of ownership by 60% after switching IT service management from ServiceNow to JIRA, he says. But he goes on to acknowledge ServiceNow's role in helping to create the market:

In some ways, ServiceNow has prepared the ground for us, because they've spoken to many IT departments about what they call enterprise service management, which is that same concept of applying workflow management platforms to non-IT workflows ...

The barrier is often that time to value. It's often the fact you've got hundreds of workflows, they are not standard. Not like IT workflows, which to a significant extent, are quite standardized by frameworks like ITIL. Here, we're talking about business operations workflows that are custom to every single organization out there.

Having a solution that provides a fast enough time to value that it justifies rolling out and investing in having such a solution for a much larger population of users, that's a challenge that [enterprises] are talking to us about.

Managing change

Change management is an important part of the service offering when implementing this type of project. He elaborates:

When customers come to us, often they've already heard about Atlassian. They even already know that they want to use Atlassian. The challenge that they face is, 'How do we manage that change? How do we get our teams enabled? How do we re-engineer potentially our processes? We understand our challenge, we understand how this tool is going to help us solve it. But we still need someone to manage that change, to manage that transformation.

That's where we come in. We come in to manage those transformation programs. We advise customers on the whole change management, or even we run it for them, from training and enablement to potentially re-engineering processes or reviewing processes, to identify inefficiencies so that we get to our target state.

One further advantage of digitizing teamwork — which Valiantys is already exploring within its own virtual team processes — is the ability to collect performance data and then use that data to Improve operations. He explains:

If all your processes are digitized, every single interaction, everything that happens, is a data point that you can mine, and where you can find lots of inefficiencies in your organization. Why are these people doing this? Why is this part of the process taking so long? Why are these people not following the process? You find all these inefficiencies, and you get actionable management information.

That's something that for me — because we do the same thing for ourselves — as a CEO, I love because that continuous improvement idea is great in practice, but when you have the data that you can mine to measure where you have inefficiencies in your processes, and measure also the impact of any changes you're making to your processes, it's really super-powerful.

Penetrating the enterprise market

For Tercera, the potential of this enterprise work management market means that the Atlassian ecosystem has always been on its radar to invest in. Bill Petty, Partner at Tercera, says:

When we launched Tercera 18 months ago, Atlassian was one of the ecosystems that we said, 'We want an investment and exposure to this space.' What Atlassian is doing is going to be scaling to 10 billion in annual revenue, and there's just a massive services opportunity associated with it — and they're a really partner-friendly ecosystem.

Tercera believes its advice will help Valiantys penetrate the enterprise market, especially in the US, where the company, originally established in France, is already growing fast. This coincides with Atlassian itself taking steps to grow its global enterprise sales after last year hiring Kevin Egan, a Salesforce veteran who has held similar roles at both Dropbox and Slack. The opportunity across the enterprise is one that Valiantys is well positioned for, as Petty argues:

Every business is becoming a software business, doesn't matter if you're a manufacturing business, software is becoming core. So one of the service offerings that I'm most excited about, for both Atlassian and Valiantys, is this JIRA agile at scale. In order to do that, and implement it across the enterprise, it really helps to have a service provider who has a presence globally. And there's not many Atlassian service providers that have a footprint that's global, and more importantly, have the deep sophistication and understanding of the product set to help clients deliver on the value they're looking for from Atlassian.

My take

I've long argued that digital teamwork is one of the core application pillars of the modern enterprise, and — despite recent misstepsAtlassian is a key player in that market. I do feel the vendor should make more of the potential to measure and analyze teamwork and thus Improve enterprise processes, so it's good to see that this is something the leadership at Valiantys are fully aware of. This seems like an astute investment by Tercera and one that will help Atlassian too as it seeks to expand its enterprise presence.

Mon, 01 Aug 2022 12:00:00 -0500 BRAINSUM en text/html https://diginomica.com/tercera-valiantys-atlassian-enterprise
Killexams : ServiceNow, Inc.: ServiceNow Not Immune to Macro; Slightly Elongated Sales Cycles, CRPO Crimp Outlook; FVE Cut to $675

Analyst Profile

Dan Romanoff

Sector Director

Dan Romanoff, CPA, is an equity research analyst on the technology, media, and telecommunications team for Morningstar Research Services LLC, a wholly owned subsidiary of Morningstar, Inc. He covers software.Before Joining Morningstar in 2019, Romanoff spent 12 years in buy-side equity research covering the technology and telecommunications sectors, most recently at Holland Capital Management. Prior to that, he spent five years in sell-side equity research as an associate analyst at UBS and a senior analyst at Credit Suisse covering various areas within technology, including hardware, software, and semiconductors. Romanoff also has worked as an auditor and in valuation services for major public accounting firms.Romanoff holds a bachelor's degree in accountancy and a Master of Business Administration in finance, both from the University of Illinois at Urbana-Champaign. He also holds the Certified Public Accountant and Accredited in Business Valuation designations.

Wed, 03 Aug 2022 12:00:00 -0500 en-US text/html https://finance.yahoo.com/research/reports/MS_0P0000WDY1_AnalystReport_1659655205000
Killexams : Here is What to Know Beyond Why ServiceNow, Inc. (NOW) is a Trending Stock No result found, try new keyword!ServiceNow (NOW) has recently been on Zacks.com's list of the most searched stocks. Therefore, you might want to consider some of the key factors that could influence the stock's performance in the ... Mon, 01 Aug 2022 01:00:00 -0500 text/html https://www.nasdaq.com/articles/here-is-what-to-know-beyond-why-servicenow-inc.-now-is-a-trending-stock Killexams : Serenity EHS raises $5M to expand workflow offerings on ServiceNow

Environmental, health, safety and sustainability software company Serenity EHS Inc. has raised $5 million in new funding to expand its operational workflow product offerings on the ServiceNow Inc. platform.

Base 10 Partners led the seed round, which was announced today. Including the new funding, Serenity EHS has raised $5.7 million to date, according to Crunchbase.

Founded in 2019, Serenity EHS offers a management system designed to help customers integrate their existing information technology, human resources and governance, risk and compliance processes on the ServiceNow platform.

Serenity EHS’ software includes support for EHS incident management, enabling any organization to streamline and standardize the management and reporting on any EHS incident. Support for investigation and root cause analysis allows users to perform investigations with support for 5-Whys, Corrective and Preventative Actions and Eight Discipline, common methodologies used to explore relationships underlying a particular problem.

The platform provides sustainability metrics that are said to streamline the tracking of any key EHS sustainability metric and map them to performance benchmarks, corporate or regulatory thresholds or limits. An audit and inspection module helps EHS teams manage all aspects of their audit and inspection programs, while data is also cross-mapped and updated for EHS and environmental, social and governance compliance, integrated with ServiceNow GRC applications.

Serenity EHS became an Elite ServiceNow partner in 2020 and has had early success with name-brand customers in the federal government, manufacturing, retail and energy sectors.

Serenity EHS co-founder Kris Markham sold his first company to ServiceNow in 2015 to help expand its governance, risk and compliance offering. Markham worked with fellow co-founder Peter Oneppo for over four years in the ServiceNow product management organization and future products team.

“We founded Serenity EHS to build on the success we experienced helping companies leverage the ServiceNow platform to drive their digital transformation,” Oneppo said in a statement. “We are expanding what the platform offers to support additional operational workflows tied to EHS and ESG.”

Image: Serenity EHS

Show your support for our mission by joining our Cube Club and Cube Event Community of experts. Join the community that includes Amazon Web Services and Amazon.com CEO Andy Jassy, Dell Technologies founder and CEO Michael Dell, Intel CEO Pat Gelsinger and many more luminaries and experts.

Mon, 01 Aug 2022 13:03:00 -0500 en-US text/html https://siliconangle.com/2022/08/01/serenity-ehs-raises-5m-expand-workflow-offerings-servicenow/
Killexams : D2M Advances to a Premier Partner in the ServiceNow Partner Program

This achievement recognizes the outcome-driven service and solution partner's accomplishments as a ServiceNow partner and the results they've delivered to clients.

D2M, the managed services division of Digital Intelligence Systems (DISYS), today announced its advancement to Premier Partner in the ServiceNow Partner Program. D2M supports ServiceNow customers with end-to-end ServiceNow solutions that enable organizations to optimize the value of their ServiceNow investment at every stage.

As digital workflow platforms are quickly becoming the foundation of departments across an enterprise to meet expectations to deliver fast, agile, and personal services at scale, D2M works with organizations to modernize their service delivery workflows to help Improve the quality, cost, and predictability of their initiatives. D2M works with organizations to help them determine the potential of ServiceNow for their enterprise, build out an implementation strategy, and provide full lifecycle support for the implementation. For organizations who currently utilize ServiceNow, D2M will analyze and identify any gaps in their current usage to ensure their teams are fully leveraging and optimizing the Platform's functionality to deliver their teams the best competitive edge.

"As a strategic partner for many global decision-makers, ServiceNow has allowed us to address our customer's digital workflow challenges and Improve their team's performance on mission-critical initiatives, which is now even more important as departments across an enterprise continue to face the adoption of a hybrid work environment, economic uncertainty, and the shortage of top talent," said Rajiv Tandon, Vice President- Head of Business, D2M. "We're proud to have achieved ServiceNow's Premier Partner Program, and proud of the level of service we have been able to provide our clients to ultimately attain this status."

D2M's transition to Premier Partner recognizes achievements in the ServiceNow partner assessment methodology, which identifies the activities, accomplishments, and commitments that demonstrate D2M's level of ServiceNow investment and go-to-market maturity.

About D2M

D2M, as part of DISYS, is an outcome-driven services and solutions partner, who for more than 25 years has served enterprises across their IT operations and digital initiatives to address various technological challenges that result in mission-critical impacts. Whether it is day-to-day infrastructure support issues, innovation, and advancements in digital transformation, or leveraging automation and machine learning, we build solutions that accelerate digital transformation journeys to meet their critical business goals. D2M is headquartered in McLean, VA, with more than 45 offices worldwide. For more information about D2M, visit www.d2mservices.com.

ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.

© 2022 Benzinga.com. Benzinga does not provide investment advice. All rights reserved.

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Fri, 05 Aug 2022 02:22:00 -0500 text/html https://www.benzinga.com/pressreleases/22/08/b28376428/d2m-advances-to-a-premier-partner-in-the-servicenow-partner-program
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