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Killexams : Avaya Implementation information source - BingNews Search results Killexams : Avaya Implementation information source - BingNews Killexams : How Artificial Intelligence Can Humanize Workforce Communications And Customer Engagement

Today’s workplace is becoming more efficient thanks to the effective implementation of technology. Between new collaboration tools, the incorporation of artificial intelligence (AI) and better platforms for connecting with customers, the way we work has changed greatly over the last couple of decades.

As companies look for new ways to stay ahead of industry changes, special attention needs to be directed toward how things like AI can better support administrative objectives rather than carrying out repetitive tasks that can take away beneficial time from employees. We’re starting to see artificial intelligence augment and enhance the human element, rather than replace it, to achieve greater results.

In a PwC survey conducted last February that sampled 2,500 consumers and business decision makers, 67% of business executives believe leveraging AI will amplify human intelligence and allow for more high-level thought, creativity, and decision making by allowing us to better process and analyze the constant increase of data in today’s world.

Let’s identify how businesses are already starting to set themselves apart by integrating AI and machine learning into millennial-minded organizations.

AI-Powered Chatbots Are Transforming The Employee Experience

Chatbots are like personal assistants for employees, providing access to information from multiple data sources instantly. Machine learning continuously expands chatbots’ knowledge bases, driving automation, operational efficiencies and scalability as a company grows. Your artificial intelligence is only as good as the data it can access. 

For example, Virgin Atlantic rolled out Facebook’s Workplace last September in an effort to Boost information sharing between staff and senior executives at the company. Workplace is an instant messaging platform, but it features bot integrations. Chatbots can serve as a reliable tool to help bring employees and management together and serve as an extension of the HR function.

Integrating chatbots with scheduling applications, HR management solutions, intranet sites, CRMs, and other systems empowers employees to make better business decisions and increases productivity by reducing time spent wasted looking for information.

Artificial Intelligence Improves Customer Experience by Improving Employee Experience

Just like your employees, customers are inundated with information on a daily basis. To stay competitive, companies have to understand the needs of discerning customers, and provide near perfect customer experiences to win over new customers and retain existing ones. Rather than anticipating customer demands, having access to information in real time translates to a more effective way to conduct business operations.

For example, AISense released Otter, the technology that can record audio and then convert the speech into text in real time using voice recognition algorithms. AISense also powers transcription for the Zoom Video Communications platform. Business operations can become more productive and data-driven by reducing the need to go back and manually record notes and then send them out to colleagues to get everyone up to speed.

AI can help business operations become more productive and data-driven by reducing the administrative burden of day-to-day tasks. This frees up your employees to focus on the thoughtful and impactful work that staying competitive in today’s digital age requires. The human aspect in the workforce will not go anywhere any time soon, but rather it will evolve. From business results to customer experience, AI provides us with the opportunity to automate these processes more fluidly and effectively.

AI-Enabled Communication Platforms

Through workforce communication platforms, organizations can deploy AI to better assist employees through a single user experience with an intuitive, on demand and automated communication experience to drive operational efficiencies across their entire workforce. 

Two of Phobio’s partners, Kronos and MarketSource, both use Rodio, our AI-enabled workforce communication platform. Employees are provided with a centralized workforce communication and collaboration system to deliver timely messages to front-line employees.

Other AI-enabled communication platforms like Drift are utilized to help organizations communicate with customers through live chat and automated marketing campaigns. Avaya’s Ava is another example of AI that can engage with customers using social media, chat and messaging channels to provide self-service support but is also able to deliver a customer to agent-based customer care.

Enabling users to get answers to questions in milliseconds provides new ways to engage employees and customers. Machine learning bots enable organizations to put their employees in the best situation to make decisions, be more productive and deliver impactful customer experiences by providing an intuitive interface, quick responses, and access to real-time information.

With millennials being the majority in the workforce, the adoption of AI is welcomed, and the outcome is a more informed, engaged and connected organization.

Wed, 14 Nov 2018 23:22:00 -0600 Stephen Wakeling en text/html
Killexams : Avaya OneCloud™ Experience Platform Reimagines Digital Campus Learning for Colleges, Universities in the U.S.

The MarketWatch News Department was not involved in the creation of this content.

RALEIGH-DURHAM, N.C., (BUSINESS WIRE) -- Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, is reimagining digital campus learning with the Avaya OneCloud™Experience Platform. Avaya offers significant advantages for higher education where it’s more important than ever to attract and retain students given increased competition and slowing admission growth.

According to a 2021 Aragon Research report1 authored by lead analyst Jim Lundy, a communications-enabled digital campus involves creating seamless communications and collaboration allowing both voice and video-based calls; enables meetings with users and rooms; and an overall shift from email to messages delivered in real time or team collaboration. Lundy also indicated a student’s digital experience with a university begins before ever setting foot on campus, when a prospective student decides to apply with the educational institution.

Clemson University, Kingsborough Community College, and Nicholls State University are among the educational institutions using the Avaya OneCloud platform with its industry-leading technology of CCaaS, UCaaS, CPaaS, and Workstream Collaboration providing one solution. This composable solution enhances the digital learning experience these educational institutions provide while keeping students and faculty connected and safe. Through this unique platform approach, Avaya transforms the cloud from a service to an experience — one that not only reduces cost, time, and effort but also provides the toolset required to compete in the experience economy.

“With digital campus learning, the need to communicate faster to multiple audiences in a variety of ways has become more important now than ever,” said Simon Harrison, SVP and Chief Marketing Officer, Avaya. “The Avaya OneCloud platform enables educational institutions with modern unified communications and collaboration offerings to transform their digital learning experience while engaging their students, faculty, administration, and alumni.”

In a technology study by Ellucian, 97 percent of students surveyed indicated technology outside of the classroom was just as important as inside the classroom. Additionally, 87 percent of students responded that the university’s technology competency was an important factor for them when deciding upon a school to attend.

Clemson University is one of the leading public research institutions in the U.S. experiencing the benefits from Avaya OneCloud collaboration capabilities. Built on the Avaya Spaces platform, its Spaces Learning solution combines asynchronous digital learning (allowing students to view coursework at any time) with synchronous video conferencing and collaboration tools (where students are required to login and participate at a specific time) to create a virtual classroom. Through Avaya OneCloud, a Clemson professor of Bioinformatics was able to deliver students and faculty a total experience--memorable experiences with an interconnection between customer and employee experiences.

At Kingsborough Community College, a City University of NY school, improving student experiences was paramount. Management made it a top priority by forming a task force. Avaya deployed an AI Chatbot solution built on the Avaya OneCloud Experience Platform that is available 24x7 to respond to inquiries and deliver valuable information. It also includes full reporting and analytics, which is changing the way they are serving and communicating with current and prospective students, parents, and constituents.

Avaya offered Nicholls State a free trial of Avaya Cloud Office® by RingCentral and it turned into a full implementation after the Louisiana-based University used the solution to transition to remote work during the pandemic. The comprehensive cloud phone system and collaboration tool offers seamless call, chat, meeting, and collaboration capabilities, all in one app. The ease of installation and use proved to be key value-added benefits of using the solution. Not only did Nicholls State see drastic improvements in productivity and user experience, but they also achieved estimated annual cost savings of $60,000.

1Aragon Research study commissioned by Avaya. “The 2021 Digital Campus: Cloud Communications as the Catalyst to Learning Innovation” by Jim Lundy, February 22, 2021.

Additional Resources

About Avaya

Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at

Cautionary Note Regarding Forward-Looking Statements

This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Annual Report on Form 10-K and subsequent quarterly reports on Form 10-Q filed with the Securities and Exchange Commission (the “SEC”) available at, and may cause the Company’s real results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, in light of these risks and uncertainties, the matters referred to in the forward-looking statements contained in this press release may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.

All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners.

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Tue, 14 Jun 2022 20:00:00 -0500 en-US text/html
Killexams : Software Engineer III

Software Engineer III

Date: Jul 11, 2022


Los Angeles, CA, US

Requisition ID: 33153


Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at


The Workflow team at Avaya is responsible for the design, development, testing, and monitoring of a workflow authoring and execution product which harnesses the power of AI and Cloud Technologies to automate customers' business processes and report on their results.

The developer who earns this role will primarily contribute to the design and implementation of the user interface of the product. Including contributing to the design, implementing the code, and adding proper test cases to the delivery pipeline. At each stop along the way he will coordinate with other team members to ensure the delivery of high quality features.

To be successful in this role, a developer will need to have relevant experience with one or more major JavaScript frameworks, be able to efficiently deliver high quality software solutions, and ready to work with team members to follow through on features as they mature from the design phase to the production phase.


  • Work with team members to influence the user interface design of new features.
  • Participate in Agile software delivery practices
  • Produce high quality code and associated tests
  • Work with current cloud technologies to deploy the UI to development, test, and production regions
  • Monitor production systems to proactively address production problems



  • Proven experience with popular Javascript frameworks and user interface code
  • Demonstrable experience with cloud technologies, such as Amazon Web Services, Google Cloud Platform, Microsoft Azure, etc.
  • Familiarity of common software development tools such as git, Bitbucket, svn, Jenkins, Confluence, Jira, etc.


  • Authoring Javascript code, including familiarity with popular javascript frameworks
  • Using Source control systems (git, svn, perforce, etc)
  • Familiarity with Cloud computing concepts
  • Familiarity of common software development tools such as Bitbucket, Jenkins, Confluence, Jira, etc.
  • Communication skills


  • Bachelor's degree or equivalent in a computer science related area of study
  • Professional software delivery experience


(Colorado only*) Minimum salary of $95,800 + bonus + benefits.
• Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation for this role when being hired into our offices in Colorado.

Office based or Virtual/Remote



Explore our current opportunities @

Follow #AVAYALIFE & visit our 'Life Page' on LinkedIn

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy, accessible at and applicable Privacy Statement relevant to this job posting accessible at For Job Postings within European GDPR Countries you can access this document for additional Data Privacy Information:

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Sun, 10 Jul 2022 12:00:00 -0500 NL text/html
Killexams : WebRTC Market Estimated to Flourish by 2018 – 2026

WebRTC Market – Outline

Web real-time communication (WebRTC) refers to a web-based open source programme that enables real-time communication between browsers. The World Wide Web Consortium designed it as an open source application programming interface (API) (W3C). WebRTC market is interoperable with HTTP, TCP/IP, and HTML protocols. It employs several codecs to ensure that video, audio, and data are sent smoothly. WebRTC communication is currently being supported by Opera, Mozilla Firefox, Google Chrome, and Microsoft Internet Explorer. WebRTC’s global demand is predicted to expand, owing to an expansion in its usage in end-use industries such as e-commerce, information technology, telecommunications, and many others. In the forthcoming years, the global WebRTC market is likely to attain significant revenue generation.

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Real-time Internet applications have been considered in the last few years in order to meet quality of service (QoS) standards. Application designers for real-time media are mostly concerned with temporal aspects like jitter, latency, bandwidth, and synchronization, as well as dependability properties like ordered delivery, fairness, and error-free delivery. To attain this level of efficiency, companies all over the world are working on adopting real-time communication technologies that may provide a variety of benefits, including timeliness, network reliability, efficiency, security, and peer-to-peer communication.

Web Real-Time Communication (WebRTC) refers to an internet browser interface that allows two browsers to communicate in real time. WebRTC allows audio, video, and data communication across browsers without the use of plugins. WebRTC’s major feature not only cuts down on time, but it also makes the procedure simple for non-technical users because it doesn’t require any plugins, frameworks, or programmes. Session Description Protocol (SDP) is used by browsers to establish a connection for data transmission.

How WebRTC Market will recover after covid19 –

WebRTC can adapt to a variety of network situations and is compatible with Voice over IP (VoIP) and Unified Communications (UC) systems, allowing businesses to quickly integrate it with their current infrastructure. This ability is expected to work in favor of the global WebRTC market in the years to come. For customer-facing organizations, WebRTC is a promising answer. WebRTC gives audiovisual solutions at no cost because the communication is real-time. WebRTC is in great demand in the healthcare and retail industries, as direct connection with end users or consumers are critical in these areas.

WebRTC Market –

Web real-time communication (WebRTC) is a web-based open source application supporting browser to browser real-time communication. It is an open source application programming interface (API) originated by the World Wide Web Consortium (W3C). WebRTC is compatible with HTML, TCP/IP, and HTTP protocols and uses multiple codecs for smooth transfer of voice, video, and data. At present, Google Chrome, Mozilla Firefox, Opera, and Microsoft IE support WebRTC communication. Global demand for WebRTC is expected to increase largely due to a rise in its application in end-use sectors such as telecom, IT, e-commerce, and others. The market is expected to see substantial revenue realization in the coming years. It is expected to grow at a gentler rate till 2021 due to reluctance from end-users for the adoption/implementation of WebRTC. WebRTC provides a time-efficient, easily accessible, and encrypted commercial telephony system. It is an open source API and can be easily accessed by application developers. This has led to significant adoption of WebRTC in developing communication solutions at a lower cost compared to traditional systems. WebRTC does not depend on the platform and device on which it is integrated, which is anticipated to attract global customers. In exact years, there has been an increase in the number of WebRTC users in the mobile application. For example, Snapchat (which just passed 60 million daily active users) uses WebRTC to power its video calling feature. It has no Web app for its main features.

Delivering excellent customer service, Enquiry before Buying

Telecom companies have been realizing the promising potential of Web Real-Time Communication (WebRTC) in exploring new avenues in the video and audio communication in real time. The simplification that the related APIs provide user-friendly video communication. A prominent example attracting attention of aspiring companies in the WebRTC market is video communication. The drive for new approaches to business communication is a key trend boosting avenues in the WebRTC market. The two prominent benefits are low-latency delivery and interoperability. Companies offering video communication have made disruptive strategic moves in the past few years. New engagement strategic have emerged in the gaming industry among developers. The growing demand for peer-to-peer communications using WebRTC is an emerging trend in the WebRTC market.

Companies specialized in telecom sector are emphasizing making real-time communication more responsive and eventually more reliable, notably with regard to quality of service (QoS) requirements. The use of WebRTC for simplifying peer-to-peer data exchanges via browsers is one of the compelling market propositions. The multi-billion telecom industry is constantly fueling the engine for growth in the WebRTC market. Companies seeing to consolidate their shares in real-time network transports have upped the ante for other incumbent players in the WebRTC market. exact developments have led to several new capabilities in the WebRTC market, such as expanding the capability of live video conferencing.

Based on solution, the WebRTC market has been categorized into voice, video, and data sharing. In terms of platform provider, the WebRTC market has been classified into browser platform provider, mobile platform provider, and unified communication platform provider. The unified communication segment is estimated to expand at an exponential pace during the forecast period, owing to the integration of WebRTC technology with traditional telephony network. End-use industries adopt unified communications in order to have real- time conversations with others using mobile phones or computers. In terms of end-use industry, the WebRTC market can be segmented into telecommunications, IT, health care, e-commerce, education, media & entertainment, BFSI, and others.

Major players operating in the WebRTC market include Acano Ltd., Google Incorporation, TokBox, Twilio, Avaya, Inc., Cafex Communications Inc., Citrix Systems Inc., Dialogic Corporation, Frozen Mountain, Genband US LLC, Oracle Corporation, Quobis Networks, S.L, Sinch AB, and TeleStax, Inc..

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Sun, 26 Jun 2022 20:16:00 -0500 Transparency Market Research en-US text/html
Killexams : Telepresence Market May See A Long Term Investment Opportunities | Cisco Systems, Plantronics, Lifesize, Avaya, Vidyo

(MENAFN- EIN Presswire)

Emergen Research Logo

Growing need to reduce traveling costs and carbon footprint of small and large enterprises is a key factor driving global telepresence market revenue growth

Growing need to reduce traveling costs and carbon footprint of small and large enterprises is a key factor driving global telepresence market revenue growth” — Emergen Research

VANCOUVER, BC, CANADA, August 3, 2022 / / -- The Global Telepresence Market size is expected to reach USD 10.96 Billion in 2030 and register a steady revenue CAGR of 19.6% over the forecast period, according to latest analysis by Emergen Research. Steady telepresence market revenue growth can be attributed to growing need to reduce traveling costs and carbon footprint across small and large enterprises. Corporate travel is declining as a result of rising cost of fuel, which has reached USD 125 a barrel, and threat of global warming and climate change. Telepresence, which is a exact innovation in communication, is aiding progress in many endeavors to reduce significant environmental impact. According to Nortel Networks, telepresence and videoconferencing technologies are increasingly important tools for businesses looking to enhance collaboration and lower their carbon footprints. Businesses are asking how they can strengthen their collaboration without having to travel. The advantages of telepresence are obvious: substantial travel expense savings; increased productivity, and lower carbon footprint. Telepresence will benefit any organization with many locations.

A exact trend in the market is the use of telepresence for collaboration. Global communication is made possible by advances in communication technologies from all corners of the globe. Businesses and global corporations can communicate easily across teams, locations, and time zones with the use of telepresence. Startups are creating solutions based on virtual reality (VR), for instance, to Boost the experience of users attending meetings from anywhere in the world. For instance, solutions for group collaboration and visual communication are provided by the Lebanese business SilexPro. The company gives consumers the ability to convert straightforward meeting rooms into efficient collaboration spaces with the use of Silex PTE (Panoramic Telepresence Experience) devices, a center of table visual collaboration device. The business also provides adaptable smart rooms with cutting-edge teleconferencing features.

𝗚𝗲𝘁 𝗦𝗮𝗺𝗽𝗹𝗲 𝗖𝗼𝗽𝘆 𝘄𝗶𝘁𝗵 𝗧𝗢𝗖, 𝗚𝗿𝗮𝗽𝗵𝘀 𝗟𝗶𝘀𝘁 𝗼𝗳 𝗙𝗶𝗴𝘂𝗿𝗲𝘀 –

𝗧𝗵𝗲 𝗠𝗮𝗷𝗼𝗿 𝗣𝗹𝗮𝘆𝗲𝗿𝘀 𝗖𝗼𝘃𝗲𝗿𝗲𝗱 𝗶𝗻 𝘁𝗵𝗶𝘀 𝗥𝗲𝗽𝗼𝗿𝘁:

Cisco Systems, Inc., Plantronics, Inc., Huawei Technologies Co., Ltd., ZTE Corporation, Lifesize, Avaya, Inc., Vidyo, Inc., VGo Communications, Teliris, Inc., Array Telepresence, Inc., Others

Some Key Highlights From the Report

On 7 July 2022, SuperViz, which is the top telepresence platform for meetings in virtual places, and PureWeb, which is the premier enterprise platform for streaming interactive, web-based 3D content, have entered into a partnership. With the help of this partnership, users will be able to communicate with others in real time while feeling as though they are present, all within a streaming 3D world.

Hardware segment is expected to account for a large revenue share over the forecast period. This is attributed to its increasing adoption of robotic telepresence. Telepresence robots give businesses a more efficient way to do tasks. They bring distant customers and employees closer due to the ease of access from one's home or place of business. By just logging in with any device, one can rapidly become virtually present in their remote location. As opposed to a regular video call, a telepresence robot allows one to practically be in the same room as their clients. Telepresence robots allow a person and their coworkers to visit a customer site without flying there. Since they are employing a telepresence robot to sit next to the client, they are as present in the meeting as if they were physically present.

The static telepresence segment is expected to account for large revenue share in the global market over the forecast period owing to the increasing popularity of immersive telepresence. In the contemporary global economy, travel is frequently necessary to take advantage of new market opportunities. There will always be occasions when face-to-face interactions with partners, employees, and clients are vital, but a surprising number of routine or repeated business trips can be easily substituted by working via video. Every regular business trip would also be free of any additional expenses. In terms of use, accessibility, and high-definition engagement with content sharing, immersive telepresence has substantially improved, giving everyone the feeling that they are physically present without having to travel. Telepresence options offer one of the simplest ROI estimates when looking at trip savings.

The enterprise industry segment is expected to account for large revenue share in the global market over the forecast period owing to the increasing implementation of these systems across small and large businesses. Utilizing telepresence in a company setting has many advantages, including improved communication, improved employee relationships, higher productivity, reduced travel expenses, and simplified hiring procedures. In corporate communication, nonverbal cues account for more than 60% of the total. The virtual approach used by audiovisual telepresence systems enhances non-verbal cues and body language. It makes it possible for team members to express their ideas and opinions more clearly. 40% of corporate executives who were asked about the impact of telepresence on their organizations claimed that employee involvement had grown.

Market in North America is expected to account for largest revenue share during the forecast period, which is primarily attributed to the region's increasing activities by key market players leading to the development and promotion of the technology. For instance, Cisco TelePresence in the US enables presentation sharing during multipoint and point-to-point meetings. Auto Collaborate, a unique feature, allows users in all rooms to instantaneously examine data or video and hear audio output from the sources below. Additionally, they have developed telepresence rooms, which are exclusive spaces that can be reserved for the use of telepresence technology during video conferences. These locations offer privacy both visually and aurally. Small, medium, and large rooms can each accommodate six to eighteen people.

𝗚𝗲𝘁 𝗣𝗗𝗙 𝗕𝗿𝗼𝗰𝗵𝘂𝗿𝗲 𝗗𝗶𝘀𝗰𝗼𝘃𝗲𝗿 𝗺𝗼𝗿𝗲 𝗮𝗯𝗼𝘂𝘁 𝗿𝗲𝗽𝗼𝗿𝘁 𝗮𝗻𝗮𝗹𝘆𝘀𝗶𝘀 𝘄𝗶𝘁𝗵 𝗳𝗶𝗴𝘂𝗿𝗲𝘀 𝗮𝗻𝗱 𝗱𝗮𝘁𝗮 𝘁𝗮𝗯𝗹𝗲𝘀 –

Emergen Research has segmented the global telepresence market on the basis of component & services, system type, industry, and region:

Component & Services Outlook (Revenue, USD Billion; 2019-2030)






Audio Device






Cloud Computing Software

Audio-Video Communication Software



System Type Outlook (Revenue, USD Billion; 2019-2030)

Static Telepresence

Immersive Telepresence

Personal Telepresence

Holographic Telepresence

Remote Telepresence Systems

Robotic Telepresence Systems

𝗖𝗹𝗶𝗰𝗸 𝗛𝗲𝗿𝗲 𝗧𝗼 𝗕𝘂𝘆 𝗧𝗵𝗶𝘀 𝗖𝗼𝗺𝗽𝗿𝗲𝗵𝗲𝗻𝘀𝗶𝘃𝗲 𝗥𝗲𝗽𝗼𝗿𝘁 –

Industry Outlook (Revenue, USD Billion; 2019-2030)

Industry Dynamics & Market Share, 2022 & 2030

Enterprise Industry



Healthcare Industry

Commercial Industry




Consumer Industry



Education Industry

Manufacturing Industry


Other Industries



Space Application

Regional Outlook (Revenue, USD Billion; 2019-2030)

North America












Rest of Europe

Asia Pacific




South Korea

Rest of APAC

Latin America


Rest of LATAM

Middle East & Africa

Saudi Arabia


South Africa


Rest of MEA

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Tue, 02 Aug 2022 20:55:00 -0500 Date text/html
Killexams : TelcoSwitch: Now is the time for UCaaS

Customers looking for greater collaboration and hybrid working is fuelling rising interest in unified communications (UC), which should put the technology at the top of the channel agenda.

TelcoSwitch is urging more partners to join the dots and recognise that there is strong demand for unified comms as a service (UCaaS).

Now is the time for the channel to get a firm grip on UCaaS and position themselves to be seen by customers as the source of expertise on the technology and hybrid working strategy.

Sam Giggle, head of sales at TelcoSwitch, said the channel needed to take advantage of current market conditions.

“The channel is experiencing a unique period and the opportunities for growth are immense. The demand for UCaaS solutions is clear to see, with TrustRadius research reporting that 67% of companies increased spending on communications in 2021 to ensure video conferencing was included,” he said.

“The UK collaboration software market is expected to grow from £691m to almost £1bn over the next five years. This growth represents a significant opportunity to join a UCaaS marketplace where cloud-based collaboration solutions continue to gain popularity,” he added.

Giggle said those with the right knowledge could develop a customer relationship that would last through the sales cycle.

“The ability to act as consultants from pre-sales through to implementation and in-life service management is priceless, especially when combined with other managed services. We have seen over 30% growth in our partner base for back-to-back years since the start of 2020, so clearly this fact is not lost on UK channel businesses,” he said.

Those in the channel looking for a good return on investment in skills and UCaaS should note the analyst numbers around the market. The expectations are that demand will only grow further, with Global Market Insights reporting that the video conferencing market will break through the $50bn mark by 2026.

“Understanding your customers is critical to choosing your solutions and how you approach the market. Simple questions such as, ‘Does your business have a single site or do you have offices in multiple locations across the UK, or even internationally?’ can be a great way to start building a comprehensive picture of the complexities of that customer’s operations, including their existing technology investments and day-to-day service expectations. This helps foster that relationship by building confidence in your understanding of their needs,” said Giggle.

“Collaboration tools and video conferencing software are very much front of mind for business leaders looking to enhance efficiency. Now is a great time for channel organisations to embrace UCaaS and see the benefits in the months and years to come,” he added.

Most also expect hybrid working to remain a permanent feature, with firms and staff unlikely to go back to a Monday to Friday, nine to five operation.

Speaking at the exact launch of its partnership with RingCentral to boost video meeting experiences, Alcatel-Lucent Enterprises’ head of the Rainbow Office business unit, Laure Timperman, stated: “It’s clear that remote and hybrid working is here to stay.”

Sahil Rekhi, vice-president of global srategic partnerships at RingCentral, said: “Our focus is on helping organisations to support their people working from anywhere.”

Wed, 03 Aug 2022 14:12:00 -0500 en text/html
Killexams : Jenne Wins Second Straight Avaya Cloud Partner of the Year Award

AVON, Ohio, June 28, 2022--(BUSINESS WIRE)--Jenne, Inc. a leading cloud service and value-added distributor of technology solutions is excited to announce they’ve won the Avaya North America Cloud Service Partner of the Year award for the second straight year. Jenne was selected by Avaya for their outstanding collaboration, contribution, and commitment to accelerating growth and providing Experiences that Matter to their customers and others.

"We’re thrilled to have such a longstanding and strong partnership with Avaya," said Dean Jenne, president of sales, Jenne. "Winning this award for the second straight year is a direct result of the hard work of our entire team and our commitment to growing our Cloud Services offerings with Avaya. One of our core competencies is to assist existing Avaya partner’s transition to Avaya cloud technology. We leverage our technical knowledge of the Avaya Cloud Office platform to assist our partners and agents and allow them to win."

"Congratulations on recently being named an Avaya Partner of the Year," said John Colvin, head of Americas field and global partner marketing, Avaya. "We celebrate the dedication and commitment you’ve shown to your customers and look forward to a promising year ahead."

About Jenne, Inc.

Jenne, Inc. is a leading cloud services brokerage and value-added distributor of technology solutions focusing on Unified Communications and collaboration, networking and infrastructure, video conferencing, physical security, and the Internet of Things (IoT). Founded in 1986, Jenne is committed to providing agents, resellers, integrators, and service providers with a broad product and solutions selection, competitive pricing, on-time accurate delivery, outstanding technical support, and ongoing sales and technical training through Jenne University. The company is headquartered in Avon, Ohio.

About Avaya

Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. Avaya is shaping what’s next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at

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Jenne Contact:
Erik Fenberg
Marketing Director
P: 440.471.3418

Avaya Contact:
Julianne Embry

Tue, 28 Jun 2022 01:12:00 -0500 en-US text/html
Killexams : Audio Analytics Market Size, Future Business Trends, Upcoming Demand, Innovations And Regional Outlook And Forecast 2022-2031

(MENAFN- America News Hour)

Kenneth Research, in its repository of market research reports, have recently added a report on Audio Analytics Market which emphasizes on the latest trends, key opportunities, drivers, and the challenges associated with the growth of the market during the forecast period, i.e., 2022-2031. The Audio Analytics Market is anticipated to grow primarily on account of the growing trade of ICT goods and services worldwide. According to the statistics by the World Bank, the exports of ICT goods globally increased from 11.164% of total goods exports in 2017 to 11.53% of total goods exports in 2019.

U.S. Market recovers fast; In a release on May 4th 2021, the U.S. Bureau and Economic Analsysis and U.S. Census Bureau mentions the recovery in the U.S. International trade in March 2021. Exports in the country reached $200 billion, up by $12.4 billion in Feb 2021. Following the continuous incremental trend, imports tallied at $274.5 billion, picked up by $16.4 billion in Feb 2021. However, as COVID19 still haunts the economies across the globe, year-over-year (y-o-y) avergae exports in the U.S. declined by $7.0 billion from March 2020 till March 2021 whilest imports increased by $20.7 billion during the same time. This definitely shows how the market is trying to recover back and this will have a direct impact on the Healthcare/ICT/Chemical industries, creating a huge demand for Audio Analytics Marke products.

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The growth of the market can be attributed to the growing accessibility to internet amongst the households globally and the need for advanced technologies that promote effective communication between two distant geographies. In the United States, internet access to households grew from around 73% of the households in 2015 to close to 80% of the households in 2019. In Korea, it was around 98% in 2014 which grew to nearly 100% in 2020. On the other hand, in the Netherlands, internet access to households touched nearly 98% in 2019. Countries in the Latin America, such as Brazil and Mexico grew at a significant pace by about 1.45x and 1.63x respectively within a span of 4 years between 2015 and 2019.

“Final Report will add the analysis of the impact of COVID-19 on this industry.”

The Audio Analytics Market is expected to grow with a significant CAGR during the forecast period, i.e. 2021-2024, on the back of growing internet penetration around the world along with the rising adoption of smartphone. The statistics by the GSMA Intelligence stated that the total unique mobile subscribers as on May 2020 around the world was 5.24 billion.

Kenneth Research has recently added a market research study on Audio Analytics Market 2024 which provides a complete comprehensive analysis including the data by Segmentations, by Geography and as well as the competitive landscape of the top 10 Vendors in this market

The Audio Analytics market is likely to obtain substantial incremental $ opportunity between 2016 and 2024 as per the exact market study conducted by Kenneth Research. This Audio Analytics market strategic report has been produced emphasizing upon various growth factors contributing towards the growth of this market. This market study speaks about the relation between in-dependent variable such as the market and as well as the dependent variables which include the core macro-economic indicators such as population, GDP, personal disposable income and others. The business intelligence report also covers the challenges which may impact the growth of this market in the long-run. Several prevailing trends have been analysed in this report which have strengthened the growth of the market all across the globe.

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There are several industries where audio analytics can have a positive impact. Some of the major areas where audio analytics could be deployed are contact/support centres, BFSI, retail and eCommerce, telecom and IT, and healthcare. With its implementation, the industries can reduce the overall business process cost by leveraging technologies including artificial intelligence and machine learning. This will help the organizations in automation and Boost business processes, thus resulting in enhanced customer's experience.

Global audio analytics market is categorized based on the presence of diversified small and large vendors. Avaya, NICE, and Verint are some of the key vendors and are increasing their footprint, however small vendors are competing with them in the global market by maintaining competitive pricing and customized product offering. By entering into alliances and strategic partnerships with other players in the market, the global vendors are expected to grow further during the forecast period.

According to Research, the global audio analytics market will grow at a CAGR of 18.2% during the forecast period 2018–2024. The aim of this report is to define, describe, and forecast the audio analytics market on the basis of segments, which includes type, component, end-user, and regions. In addition, it helps the venture capitalists in understanding the companies better and make well-informed decisions. It is primarily designed to provide the company's executives with strategically substantial competitor information, data analysis, and insights about the market, development, and implementation for an effective marketing plan.

In 2018, the worldwide GDP stood at USD 84,740.3 Billion as compared to the GDP of USD 80,144.5 Billion in 2017, marked a growth of 5.73% in 2018 over previous year according to the data quoted by International Monetary Fund. This is likely to impel the growth of Audio Analytics market over the period 2019-2026.

The Audio Analytics market report also focuses on the analysis on the basis of geography which includes North America (U.S. and Canada), Latin America (Mexico, Brazil, Argentina, Rest of Latin America), Europe (Germany, UK, France, Spain, Italy, NORDIC, BENELUX, Poland, Russia, Hungary, Rest of Europe), Asia Pacific (China, Japan, India, Australia, New Zealand, South Korea, Malaysia, Indonesia, Rest of Asia Pacific) and Middle East and Africa (GCC, North Africa, South Africa and Rest of Middle East and Africa).

In U.S., the GDP per capita was valued at USD 62,606 in 2018 as compared to USD 59,895 marked in 2017, observed a growth of 4.53% in 2018 over previous year. Rise in GDP per capita has intensified the growth of this market in the country.

The key offerings in the report:

  • Evaluating the market size of the global Audio Analytics market as well as the market forecast.
  • Analysing various market segmentations as well as forecasting the market on the basis of geography which includes North America, Latin America, Europe, Asia Pacific and Middle East and Africa
  • Highlighting the factors impacting the growth of the market which includes growth drivers, challenges, opportunities as well as trends
  • Examining competitive landscape of the leading companies on the basis of overview of the company, business strategy, product overview, risk analysis, exact developments and SWOT analysis.

Various statistical methods such as Covariance, Correlation, Regression and Coefficient of Determination (R square) analysis have been utilized to assess the market performance and analyse the future outlook of the market.

This market study is definitely going to be useful and can be utilized as a valuable source of assistance for the investors, manufacturers related to the product, suppliers, distributors, investment banks, management consulting companies, regulatory and government bodies, research organizations, and forums.

Don't miss out on the business potential of Audio Analytics

Download trial of This Strategic Report-:

About Kenneth Research

Kenneth Research provides scheduled syndicated reports that help industry professionals and organizations decipher market trends to take significant decisions and plan strategies. We cater to a wide range of industries including healthcare & pharmaceuticals, ICT & telecom, automotive & transportation, energy & power, chemicals, FMCG & food, aerospace & defense, among others. Our research team ensures to track and analyze the industry on a regular basis to offer strategic business consultancy services on a global level. We, at Kenneth Research are adept at capturing descriptive insights on crucial Topics to help our clients make their informed decisions.
Contact Us

Kenneth Research

Email :

Phone: +1 313 462 0609

Sophia Dana


Thu, 28 Jul 2022 05:25:00 -0500 Date text/html
Killexams : IT Infrastructure Specialist at African Sales Company

Main Purpose:
The IT Infrastructure Team Lead’s role is to plan, organize, and manage IT support staff and overall operations to ensure the stable operation of the organization’s IT infrastructure. This includes developing, maintaining, supporting, and optimizing key functional areas, particularly network infrastructure, server infrastructure, data communications, backup strategies and telecommunications systems. The Infrastructure Team Lead will also schedule and direct activities to resolve hardware and software problems in a timely and accurate fashion.

Departmental Administration / Team Lead:

  • Liaise with senior management communicating on IT systems and current project status.
  • IT project administration.
  • Team lead technical staff through: Staff performance appraisals, regular departmental meetings, facilitating and promoting staff professional development, and facilitating communication with HR department.
  • Assisting with case specific information systems project requirements and ERP system report development per management requirements utilizing SQL Analysis services, SQL reporting services and Syspro Reporting Services, via certified consultants and authorized resellers.
  • SYSPRO licensing, company maintenance, system setup, security, data integrity, reporting and operations.
  • Liaising with external consultants for operational ERP / IT systems and integration.

Data Management:

  • Ensuring SYSPRO data integrity.
  • SQL scripting, backup and maintenance.
  • SQL Analysis services implementation and maintenance
  • HP MSA SAN infrastructure management and maintenance.
  • Hyper-V Virtualization systems maintenance, data integrity and business continuity.
  • ERP and WMS system data management.

Network management and general security

  • Daily network administration, troubleshooting and documentation.
  • Maintenance of internal network equipment and VOIP Telephony solutions.
  • O365 configuration, management, and support
  • User support on varied client hardware and software.
  • Server and client maintenance, hardware, and software.
  • Network Security, both internal and external utilizing: AD integrated WSUS rollouts for critical system patches, monitoring of internet / e-mail usage and reporting abuse, enforcing IT end user policy and pro-active preventative measures such as mail spam filtering and firewall rules.
  • Management of network infrastructure and equipment utilizing FortiNet hardware, Forti Analyzer and Forti Manager.
  • Assist in Design, Maintenance, and periodic testing of master DRP plan
  • Assist in Design and maintenance of Backup infrastructure.
  • Implementation and maintenance of IT security policies (physical and data access).
  • Maintaining existing, and sourcing new, licensing agreements for various software products (MS, Symantec, Syspro, etc.).
  • Frequent network auditing to expose current vulnerabilities and network abuse.

Desired Skills:

  • Storage Area Network
  • VLAN
  • Cisco Switches
  • Cisco Certifications
  • Networks and Infrastructure
  • VPN
  • LAN
  • VPN administration
  • Switches
  • Cisco Routers
  • WAN
  • HP Procurve
  • Cisco VPN
  • Watchguard
  • SonicWall
  • Avaya

Desired Work Experience:

  • 2 to 5 years Systems / Network Administration

Desired Qualification Level:

Employer & Job Benefits:

Learn more/Apply for this position

Thu, 04 Aug 2022 08:32:00 -0500 en-US text/html
Killexams : These Top Enterprise Architecture Tools Will Help IT Leaders Bring Agility Into Practice in 2022 and Beyond, According to SoftwareReviews User Data

TORONTO, July 19, 2022 /PRNewswire/ - SoftwareReviews, a leading source for insights on the software provider landscape, has published its 2022 Enterprise Architecture (EA) Emotional Footprint. Four providers have been identified as Champions.

EA (CNW Group/SoftwareReviews)

Often, individual departments within an organization view enterprise architecture (EA) differently. For instance, IT professionals view EA from the perspective of infrastructure, while operations and functional leaders view EA from a business process standpoint. Using an EA framework allows IT leaders to visualize and model the current state of their organization holistically so they can strategize and plan for the future state.

"Current digital transformation trends bring business and technology increasingly closer," says Milena Litoiu, principal research director and EA category analyst at Info-Tech Research Group. "As the two become increasingly intertwined, the enterprise architecture role grows in importance and relies on tools-supported modeling, automation, and artificial intelligence for tasks like whiteboard drawings, model conversion, pattern recognition, and optimization."

Adopting the right enterprise architecture software can bring more agility into practice and increase smoothness in planning, analysis, design, and execution. The best EA software includes features like project and document management, analytics and reporting, and process architecture.

End users have identified the top EA providers through reviews on SoftwareReviews. The firm has analyzed the data to identify the best options for the year, based on user feedback.

The Net Emotional Footprint (NEF) of each software provider is a result of aggregated emotional response ratings across the areas of service, negotiation, product impact, conflict resolution, strategy, and innovation. The NEF is a powerful indicator of overall user sentiment toward the provider and its product from the software user's point of view.

The 2022 Enterprise Architecture Software Champions are as follows:

SoftwareReviews' comprehensive software reviews provide the most accurate and detailed view of a complicated and ever-changing market. The data comes from real end users who use the software day in and day out and IT professionals who have worked with it intimately through procurement, implementation, and maintenance.

To compare and evaluate enterprise architecture software providers using the most in-depth and unbiased analyst reports available, visit SoftwareReviews' dedicated EA category page.

For more information about SoftwareReviews, the Data Quadrant, or Emotional Footprint, or to access resources to support the software selection process, visit and connect via LinkedInTwitter, and Facebook.

About SoftwareReviews

SoftwareReviews is the most in-depth source of buyer data and insights for the enterprise software market. By collecting customer experience data from business and IT professionals, the SoftwareReviews methodology produces detailed and authentic insights into the experience of evaluating and purchasing enterprise software.

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Tue, 19 Jul 2022 06:03:00 -0500 en-US text/html
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