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Exam Code: HH0-560 Practice test 2022 by Killexams.com team
Hitachi Data Systems Certified Specialist - Content Platform
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Hitachi ZX29U-3 CLR Mini Excavator (1 - 4.9 Tons)

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Killexams : Hitachi UK becomes KTEG dealer

Hitachi Construction Machinery UK (HCMUK) has been appointed as the exclusive UK dealer for KTEG equipment.

KTEG primarily serves demolition and civil engineering sector companies, providing specialist equipment such as multicarriers, tele-deep-reach equipment and battery powered crawler excavators, as well as demolition systems and digital assistance systems.

David Roberts, CEO of HCMUK, said: “HCMUK has a long and successful track record in supplying and supporting high quality, specialist machines into the UK demolition sector and so our appointment as the exclusive UK dealer for KTEG products was a natural step for us to take.”

As part of the appointment, HCMUK will be responsible for supplying KTEG’s range of specialist equipment to the British market.

This includes the company’s Powertree electric charging station, the ZE85 electric excavator and the KMC600P-7 demolition excavator, which has already been delivered to Leicestershire-based AR Demolition as part of a £2.6 million (US$3.3 million) investment programme.

David said: “AR Demolition are well known for their pioneering spirit and were the first to run KTEG machines in the UK, very successfully for several years now, and their decision to renew the KMC600 is a glowing endorsement for the product, and we are delighted to be supplying this highly flexible, productive, and durable machine to them.”

Harald Thum, CEO of KTEG, said: “We are very happy and proud that we officially handed over the key to these doors to HCMUK. Without a doubt, HCMUK is an excellent and experienced partner for sales and service for our products.”

“The KMC600P-7 for AR Demolition is a shining beacon that the whole demolition industry in UK will look at. The ZE85 and Powertree, shown at Futureworx are pioneering products, which will lead towards a sustainable and eco-friendly construction site in the future.

“These first achievements in cooperation between HCMUK and KTEG are just the start – we are looking forward to writing many more success stories together.”

Mon, 20 Jun 2022 12:00:00 -0500 en text/html https://www.khl.com/news/Hitachi-UK-becomes-KTEG-dealer/8021547.article
Killexams : Hitachi Energy Supports Huge Step in Germany's Energy Transition

HVDC Light transmission system will transfer vast amounts of renewable energy for up to 5 million households and help Germany achieve its 2045 carbon neutrality goal

ZURICH, SWITZERLAND, Aug 4, 2022 - (JCN Newswire) - Hitachi Energy, a global technology leader that is advancing a sustainable energy future for all, today announced it has won a major order from TenneT and TransnetBW, two of Germany's four transmission system operators, to supply a transmission solution for the SuedLink DC4 high-voltage direct current (HVDC) interconnection between the north and south of the country.

SuedLink DC4 is one of the most important power grid and energy transition projects in Germany. It will play a crucial role in Germany's energy transition, enabling a reduction in the use of fossil fuels and helping the country achieve carbon neutrality by 2045.(1)

Using Hitachi Energy's HVDC Light technology, SuedLink DC4 will transfer up to 2,000 megawatts of emission-free electricity, enough to power 5 million German households.(2) The link will efficiently transmit electricity for 550 kilometers underground, at +/= 525 kilovolts, sending wind power from the north to the industrial south, or alternatively solar power from the south to the north when needed.

"We are proud to play a crucial role in this very important investment in Germany's transition to renewable energy and carbon neutrality," said Niklas Persson, Managing Director of Hitachi Energy's Grid Integration business. "HVDC Light is the enabling technology for large-scale transfers of renewable energy, both onshore and offshore."

"SuedLink will form the backbone of the energy transition in Germany. With the award of the DC4 high-voltage direct current system to Hitachi Energy, we are now moving towards the realization of this important power link," says Tim Meyerjurgens, Chief Operations Officer of TenneT.

SuedLink DC4 transmits electricity between Wilster in the north and Bergrheinfeld in the south.

Hitachi Energy will supply an HVDC Light converter station at each end of SuedLink DC4 to convert AC power from the transmitting grid to DC for delivery through the link, and back to AC for transfer to the receiving grid. The contract includes three cable section stations to speed up fault detection in the link.

As part of its long-term commitment to Germany's energy transition, Hitachi Energy has recently won or completed orders for solutions that integrate large-scale renewables(3). These include the converter stations for the NordLink(4) HVDC interconnector between Germany and Norway, the converter stations for the connection of the 900-megawatt DolWin5(5) offshore wind farm in the German North Sea, the Kriegers Flak Combined Grid Solution(6) which connects the German power grids with two offshore wind farms in the Baltic Sea and Denmark, and power quality solutions to enable more renewable energy to flow from north to south Germany.

Note:

Hitachi Energy's HVDC solution combines world-leading expertise in HVDC converter valves, the MACH digital control platform(5), which enables renewables integration and manages voltage and frequency disturbances in the grid; converter power transformers and high-voltage switchgear, as well as in system studies, design and engineering, supply, installation supervision and commissioning.

HVDC Light is a voltage source converter technology developed by Hitachi Energy. It is the preferred technology for many grid applications, including interconnecting countries, integrating renewables and "power-from-shore" connections to offshore production facilities. HVDC Light's defining features include uniquely compact converter stations and exceptionally low electrical losses.

Hitachi Energy pioneered commercial HVDC technology almost 70 years ago and has delivered more than half of the world's HVDC projects.

(1) Climate Change Act: climate neutrality by 2045. (bundesregierung.de)
(2) Suedlink - TenneT
(3) Hitachi Energy HVDC projects in Germany
(4) NordLink
(5) DolWin5 | Hitachi Energy
(6) Kriegers Flak Combined Grid Solutions (KF CGS) HVDC | Hitachi Energy
(7) Modular Advanced Control for HVDC (MACH)

HVDC website:
https://www.hitachienergy.com/offering/product-and-system/hvdc

About Hitachi Energy

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world's energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries. Headquartered in Switzerland, we employ around 38,000 people in 90 countries and generate business volumes of approximately $10 billion USD. https://www.hitachienergy.com
https://www.linkedin.com/company/hitachienergy

https://twitter.com/HitachiEnergy

About Hitachi, Ltd.

Hitachi drives Social Innovation Business, creating a sustainable society with data and technology. We will solve customers' and society's challenges with Lumada solutions leveraging IT, OT (Operational Technology) and products, under the business structure of Digital Systems & Services, Green Energy & Mobility, Connective Industries and Automotive Systems. Driven by green, digital, and innovation, we aim for growth through collaboration with our customers. The company's consolidated revenues for fiscal year 2021 (ended March 31, 2022) totaled 10,264.6 billion yen ($84,136 million USD), with 853 consolidated subsidiaries and approximately 370,000 employees worldwide. For more information on Hitachi, please visit the company's website at https://www.hitachi.com.

For more information, visit www.hitachi.com/New/cnews/month/2022/08/220804b.pdf.

Source: Hitachi, Ltd.

Copyright 2022 JCN Newswire . All rights reserved.

Wed, 03 Aug 2022 14:07:00 -0500 text/html https://www.benzinga.com/pressreleases/22/08/a28346757/hitachi-energy-supports-huge-step-in-germanys-energy-transition
Killexams : Hitachi's new automated service platform No result found, try new keyword!18 Dec, 2017 - 01:05 PM IST | By indiantelevision.com Team Aiming to bring a change in the industry, the International Advertising Association India Chapter held a change summit titled 'Voice of ... Sun, 17 Dec 2017 17:34:00 -0600 https://www.indiantelevision.com/mam/marketing/brands/hitachis-new-automated-service-platform-171218 Killexams : India Refrigerators Market by Product Type, End-User, Application, Region – Global Forecast to 2030

India Refrigerator Market Forecast and Trends

The India refrigerator market has reached USD 3.2 Billion in 2019 and projected to grow with a significant CAGR of 9.3% during the forecast period 2021-2027.

India consumers are now looking beyond cooling. Along with high capacity for a multiplicity of food and beverage storage, the growth of connected homes is driving the demand for more and smarter features in new-age refrigerators.

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In the coming future, refrigerator technology is anticipated to evolve immensely. The penetration of refrigerators is steadily increasing in the country. There is a huge scope for brands to revolutionize this space by presenting product innovations focused on semi-urban and rural India. Most of the demand is still in urban areas. This growth can be largely accredited to increasing household incomes, better-quality technologies, rapid urbanization, and environmental changes. In large untapped markets like India, these factors have changed the product and purchase patterns in the last 2-3 decades. The domestic refrigerator industry is observing a major change, right from product and design innovations to providing value for money and energy-efficient solutions to consumers with a range of choices.

India Refrigerator Market: Overview

A refrigerator includes a thermally shielded compartment and a heat pump that transfers heat from inside of the fridge to its external environment. This provides coolness inside the refrigerator by making the temperature below the room temperature. The low temperature reduces the reproduction rate of bacteria, which reduces the rate of spoilage. A refrigerator preserves a temperature a few degrees above the water freezing point. The basic reason for having a refrigerator is to keep food cold. Cold temperature help food stays fresh longer.

Growth Drivers

Electrification supporting the expansion of demand

Increased access to electricity is assisting the development of the refrigeration appliances category in the India market. Prime Minister, Narendra Modi, declared that the government had reached its target of offering every village in the country with electricity in 2018. The Saubhagya Scheme has been launched by the Prime Minister which provided free-electricity connection and low-cost power supply to the household. This led to the electrification in rural India which in turn increased the demand for electrical appliances. In India, refrigerators have the highest aspiring value among all consumer durables, with the exception of televisions. This leads to the high growth rate of the refrigerator market and providing several opportunities for the market players.

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COVID-19 Impact

The COVID-19 pandemic in 2019 engulfed the world. It caused a worldwide halt. The entire global economy was affected. In addition, many people have also lost their lives. Around 252,297,094 cases and 5,091,465 deaths have been reported worldwide so far for COVID-19. The pandemic spread to almost every country in the world. In most industries, the pandemic resulted in some form of loss. As a result of the pandemic, the India refrigerator market also experienced a slowdown. Statista estimates that the India refrigerator market total worldwide revenue stood at approximately US$ 3.94 trillion in 2019. In 2014, the India refrigerator market generated revenues of US$ 5.4 trillion at a record high.

The degree of competition among prominent global companies has been developed by analyzing several leading competitors operating globally. In addition, specialist analysts examine various aspects of the India refrigerator market, including market competition, market share, the most exact advancements in the industry, innovative product launches, partnerships, mergers, and acquisitions by leading companies.

The growing emphasis on energy-efficiency

The growing focus on energy efficiency is influencing the development of refrigeration appliances. Refrigerators come under the mandatory Standards and Labelling Programme introduced by the Bureau of Energy Efficiency (BEE) under the Ministry of Power. Given rising incomes and falling appliance prices, demand for residential, commercial appliances in India has been increasing rapidly over the last few years. India’s growing consumer appliance market is progressively adding to the demand for energy. Energy efficiency and protection practices for home appliances and industrial equipment can assist in reducing energy consumption, emissions, and energy cost burden. India has introduced important policy measures to encourage energy efficiency in appliances.

Restraint

Inconsistent temperature and raucous compressors

The inconsistent temperature and disturbing noise and loudness from the compressor are expected to hinder the market growth. The subpar noise and inconsistent temperature leads to the hurdle in the growth of refrigerator market.

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India Refrigerator Market: Type

On the basis of type, the market is segmented into Direct Cool Refrigerator, Frost-free Refrigerators. The DC (direct cool) segment is expected to grow at a better pace than the FF (frost-free) segment. The consumers’ preference in semi-urban and rural areas is moving towards DC models as they employ lesser space and available at lower price points.

India Refrigerator Market: Distribution Channel

Based on its distribution channel, the market is segmented into Specialty Retail Stores, Departmental Stores, Supermarkets, Discount Store, and Online. Specialty retail stores provide a wide variety of brands and product portfolios of multiple brands across all outlets and are the most preferred distribution channel by the customers in the India market. This segment was the key revenue contributor to the market, and this trend is expected to continue in the coming years as well.

Competitive Landscape

India Refrigerators market is fragmented owing to the presence of several large-sized companies, mid-sized & small-sized companies, and many start-ups that provide Refrigerators industry. However, the companies that hold the major share of Refrigerators market are Samsung, Whirlpool Corporation, Panasonic, LG Electronics, Godrej, Electrolux, Haier, Onida Electronics, Videocon Consumer Electronics & Home, Kelvinator, Sharp Corporation, Hitachi, Voltas, and other prominent players.

Recent Development

�? In February 2018, Whirlpool Corporation invested in its Pune, India manufacturing facility which produces refrigerators. The investment was done to increase the refrigeration manufacturing capacity and to deliver the best products to India customers.

�? In April 2019, Samsung launched SpaceMax series side-by-side refrigerator in India that lets to store more food without increasing external dimension that came with a harmonious kitchen interior and all-round cooling system.

By Model Type

Mini Freezers

Top Freezer

Bottom Freezer

Side by Side

French Door

Merchandizers

By Retail Format

Online

E-commerce

Brand

Offline

Specialty Stores

Brand Stores

By Capacity

<200 L

200 – 499 L

500 – 700 L

> 700L

By Technology

Smart

Conventional

By End-user

Residential

Commercials (HoReCa)

Restaurants & cafe

Hotels

Hospitals & Pharmacies

Others (Education, Enterprises)

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By Region:

�? Northern India

�? Southern India

�? Western India

�? Eastern India

The objective of the Study:

�? To analyze and forecast the India Refrigerator Market size of the market in terms of value.

�? To examine the careful market segmentation and forecast the market size, in terms of value, based on the region by segmenting.

�? The India Refrigerator Market segmented into five regions, namely, Northern India, Southern India, Eastern India, and Western India.

�? To outline, categorized, and forecast the India Refrigerator Market based on the Product Type, Distribution Channel.

�? To examine competitive developments like technological advancement, services, and regulative framework within the India Refrigerator Market.

�? To highlight the impact analysis of the factors affecting the market dynamics such as drivers, restraints, opportunities, and challenges.

�? To strategically profile the key players and comprehensively analyze their market shares along with detailing the competitive landscape for market leaders.

What are the key findings of the report?

This report provides comprehensive information on factors expected to influence the market growth and market share in the future.

The report offers the current state of the market and future prospects for various geographical regions.

This report provides both qualitative and quantitative information about the competitive landscape of the market.

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Wed, 13 Jul 2022 00:46:00 -0500 Newsmantraa en-US text/html https://www.digitaljournal.com/pr/india-refrigerators-market-by-product-type-end-user-application-region-global-forecast-to-2030
Killexams : HITACHI-SPONSORED TEAM PENSKE CAR TAKES CHECKERED FLAG IN IOWA
  • Josef Newgarden wins his fourth 2022 INDYCAR Series race in the No. 2 Hitachi Dallara/Chevrolet at Hy-VeeDeals.com 250 at Iowa Speedway
  • Hitachi Astemo provides fuel-system components for INDYCAR engines

FARMINGTON HILLS, Mich., July 28, 2022 /PRNewswire/ -- Josef Newgarden captured his fourth INDYCAR Series win of the year in Team Penske's No. 2 Hitachi Chevrolet at the Hy-VeeDeals.com 250 at Iowa Speedway.

Team Penske No. 2 Hitachi Chevrolet

The two-time INDYCAR Series champion's 24th victory of this season came in the first of two weekend races (July 23) at the speedway. Newgarden took the lead from Penske teammate Will Power on lap 23 for last Saturday's win. He is battling this year for his third INDYCAR Series title.

Newgarden is the all-time INDYCAR Series win leader at Iowa Speedway with his fourth career victory at the oval race track located near Des Moines, Iowa. His previous wins there came in 2016, 2019 and 2020.

The 31-year-old American led 208 of the 250 laps enroute to Saturday's victory despite temperatures nearing 100 degrees.        

"This was a long game day, but I was really proud of our team," Newgarden said after the race. "Hitachi and Team Chevy really showed up for us. Iowa Speedway is one of my favorite tracks. To be able to win here again is always very special."  

On Sunday, Newgarden's No. 2 Hitachi Chevrolet started second behind Power's No. 12 Chevrolet but took the lead on lap 85 and went on to lead 148 laps before being knocked out of the race following a mechanical problem. Over the two-race weekend, Newgarden led a total of 356 laps.

"Josef Newgarden and Team Penske turned in another outstanding INDYCAR performance at Iowa Speedway last Saturday," said Rob Sharpe, senior vice president, sales & marketing, Hitachi Astemo Americas. "Hitachi and Hitachi Astemo employees are among Josef Newgarden's biggest fans. We wish him the very best and look forward to seeing him in the winner's circle again in the very near future."

Sharpe pointed out that Hitachi Astemo is a technology partner with Chevrolet in the development of its highly successful INDYCAR engine program. Hitachi Astemo, for example, provides fuel-system components for all of its 2.2-liter, twin-turbocharged INDYCAR racing engines.

The iHhHitachi name also appears on the sides and rear wing of Team Penske's No. 2 car and Astemo appears on both front wings.

Hitachi will be the primary sponsor of Team Penske's No. 2 car for INDYCAR Series races at Portland International Raceway in Portland, Oregon, on Sept. 4 and at WeatherTech Raceway Laguna Seca in Monterey, California, on Sept. 11.

More info is available at Hitachi Astemo's motorsports webpage: https://www.hitachiastemo.com/en/motorsports/sponsorship/indy.html

About Hitachi Astemo   

Hitachi Astemo is a global automotive technology company formed in 2021 by the merger of Hitachi Automotive Systems with Honda's Keihin, Showa and Nissin Kogyo groups. Headquartered in Tokyo, the company has approximately 90,000 employees and leadership positions in a wide range of product areas including AD/ADAS, software and powertrain, as well as chassis and motorcycle systems. Its headquarters for the Americas is in Farmington Hills, Michigan.

About Hitachi Astemo Americas, Inc.

Hitachi Astemo Americas, Inc. manufactures and markets engine management, electric powertrain and integrated vehicle controls for major automotive manufacturers worldwide, adhering to ISO/TS:16949:2009 industry standards. For more Hitachi Astemo corporate information, please visit www.hitachiastemo.com. Additional product information is available at www.hitachiastemo.com/en/products/.

About Team Penske

Team Penske is one of the most successful teams in motorsports history with 18 Indianapolis 500 victories, two Daytona 500 Championships, a Formula 1 win and victories in the 24 Hours of Daytona and the 12 Hours of Sebring. Josef Newgarden entered the 2022 INDYCAR season with 15 pole positions and 20 wins. Born in Hendersonville, Tennessee, he lives in Nashville. More information is available at www.teampenske.com.

Josef Newgarden (center) on the winners' stand

Hitachi Automotive Systems, Ltd. - Logo (PRNewsfoto/Hitachi Astemo, Ltd.)

Cision View original content to download multimedia:https://www.prnewswire.com/news-releases/hitachi-sponsored-team-penske-car-takes-checkered-flag-in-iowa-301595487.html

SOURCE Hitachi Astemo, Ltd.

Thu, 28 Jul 2022 04:41:00 -0500 en-US text/html https://www.khon2.com/business/press-releases/cision/20220728DE30201/hitachi-sponsored-team-penske-car-takes-checkered-flag-in-iowa/
Killexams : E-prescription specialist ScalaMed falls to foreign ownership

 Australian e-prescription specialist ScalaMed, a HIPAA-compliant platform that transfers prescriptions to patients via mobile app, will be acquired by US-based healthcare company Cardinal Health.

ScalaMed’s technology and assets will be transferred to Outcomes, a Cardinal Health company.

ScalaMed pivots prescription management from provider to patient. Patients can send prescriptions directly to any pharmacy.

The platform offers patients flexibility, access, and price comparison to select the pharmacy of their choice.

The platform eliminates the manual transferring of prescriptions saving the average clinician 40 hours per year, and helps Excellerate health outcomes with adherence and increase patient satisfaction, benefiting providers.

“As healthcare continues to evolve toward patient preferences, the acquisition of ScalaMed allows us to centre our connected ecosystem around the patient from the outset of their treatment journey—from the doctor’s office to the pharmacy to home,” said Outcomes senior vice president and general manager Brent Stutz.

“Using ScalaMed’s technology, we can better support patients at every step along their treatment journey through unified communication and more informed insights that will help remove access and adherence barriers.”

“The process of digitising prescriptions removes the patient from the equation and overlooks the complexity of the real-life adherence challenges patients face – forgetting medication on vacation, not having a pharmacy with convenient hours nearby, the variables are endless,” said ScalaMed CEO and founder Dr Tal Rapke.

GET READY FOR XCONF AUSTRALIA 2022

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Wed, 13 Jul 2022 23:40:00 -0500 en-gb text/html https://itwire.com/science-news/health/e-prescription-specialist-scalamed-falls-to-foreign-ownership.html
Killexams : Hitachi Rail and GWR partner on 'pioneering' train maintenance tech No result found, try new keyword!Hitachi Rail is set to install new digital maintenance technology on Great Western Railway’s high-speed fleet of 93 intercity trains. In a world-first, the rail arm of the Japanese tech giant ... Tue, 28 Jun 2022 17:40:00 -0500 en-gb text/html https://www.msn.com/en-gb/money/technology/hitachi-rail-and-gwr-partner-on-pioneering-train-maintenance-tech/ar-AAYZ6TG Killexams : At Inspire, Microsoft leverages AI to move into the crowded contact-center market

In one of the biggest announcements to come out of Inspire 2022 today, Microsoft Corp. has said it’s taking on rivals including Google LLC, Amazon Web Services Inc. and Zoom Video Communications Inc. in the contact center business.

The new Microsoft Digital Contact Center Platform is a comprehensive contact center offering that looks to be every bit as capable as those rivals’ platforms. An open and extensible platform that’s designed to be easy to integrate with companies’ existing contact center infrastructure, it incorporates technologies from a number of familiar Microsoft offerings, including Teams, Dynamics 365, Power Platform and Nuance, the artificial intelligence-powered transcription platform that it acquired for $19.7 billion last year.

That’s key because, as Microsoft explained in its announcement, these days there are multiple ways for consumers to communicate with brands. Indeed, most people today use more than one channel to interact with companies — be it messaging, voice calls or something else.

To that end, Microsoft Digital Contact Center Platform serves multiple channels and provides a high dose of automation to resolve customer needs as fast as possible. Using AI, the platform can connect customers with either virtual or live agents using “self-serve” features, routing them to the best option based on capacity and availability. AI also provides smart recommendations for agents to help them do their jobs faster.

Personalization is a big thing too. Customers today demand a personalized experience and Microsoft said that starts with using AI to identify and authenticate customers using biometrics in a secure manner. AI also plays a role in securing each customer interaction, the company said, while there are big data-based tools that provide insights on customer journeys to help brands Excellerate customer acquisition and retention.

For agents, Microsoft said, the benefits are numerous. The platform provides a 360-degree view of each customer and their journey, the company explained, with AI-powered intent prediction capabilities that help them to understand why customers are calling and what their needs will be.

There’s also a healthy dose of conversational intelligence, Microsoft said, including sentiment analysis to try to understand customer satisfaction. Moreover, the platform will use AI to suggest recommended knowledge articles to agents based on what the customer is saying. In addition, the Digital Contact Center Platform’s AI chops extends to “intelligence case swarming,” enabling agents to connect with experts quickly to resolve more complex customer issues.

Besides solving customer’s problems faster and more efficiently, companies will benefit from increased customer acquisition and retention, Microsoft said. By integrating rich, real-time analytics, Microsoft said the Digital Contact Center Platform can help agents drive upsell with real-time offers as they’re engaging with customers. This is aided by “predictive targeting” that tracks user’s behavior to quickly identify optimal engagement opportunities, Microsoft said.

Liz Miller, an analyst with Constellation Research Inc., told SiliconANGLE she had been looking forward to Microsoft’s entry into the cloud contact center market for some time because the company has two extremely powerful differentiators with Nuance and Teams.

“Microsoft is marching into an increasingly crowded field where they will come up against the cloud infrastructure promises of scalability and flexibility, such as AWS Connect and Google, as well as the specialization promises of communications experts like NICE CXOne, 8×8, Five9 or Genesys,” Miller said. “Add to that, Microsoft is also going up against business platform players like Salesforce, Oracle and SAP, each of which offers their own flavor of cloud, integration, scale, globalization and holistic CX delivery solutions.”

The analyst said Nuance and Teams can help deliver Microsoft an edge over its competitors as conversational AI and collaboration have become table stakes in the space. However, while it’s fairly simple to stack Microsoft’s Digital Contact Center Platform against Amazon Connect and Google’s platforms, it’s tougher to contrast it with some of the native contact center-as-a-service player’s offerings, she said.

“The CCaaS players have been on their own cloud-native journeys for some time and may be better suited to managing things in the real world, where lifting and shifting to the cloud isn’t as easy, nor as budget-friendly as promised,” Miller explained. “Sometimes, specialization and knowledge of a space really matters, and not everyone is ready or able to be cloud-only.”

Regarding that last point, Microsoft said it recognizes that many are likely to find the cost and complexity of upgrading their contact center infrastructure extremely daunting. The open nature of the Digital Contact Center platform enables enterprises to build on what they already have, adding any combination of the above capabilities to Excellerate their existing setup.

For those that need assistance, Microsoft is partnering with Accenture Avanade, a customer service transformation specialist that can work with them closely to reimagine their contact center infrastructure. In addition, Microsoft said it’s working with systems integrators, including Hitachi Ltd., KPMG International Ltd. and PricewaterhouseCoopers Ltd., that can help customers integrate all or some of its contact center offerings.

Miller said the bigger trend at play here is Microsoft’s desire to integrate customer service fully into its larger experience strategy, a trend that encourages enterprises to stop thinking of their contact centers as “cost centers,” where optimization is measured in lower costs and faster resolutions.

“The modern contact center can be a growth and revenue opportunity with AI-powered recommendations and direct commerce integrations,” Miller said. “With this trend, contact centers are being recognized as the front line of CX delivery, which demands flexible, data-driven and intelligent tools.”

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Killexams : World first as entire city’s transport network is digitally connected with Hitachi’s new Smart Mobility suite
  • New mobile app allows passengers access to every mode of public transport in a city “hands-free”, using Bluetooth sensors to connect buses, trains and even funiculars. The 360Pass app gives users the ability to hire e-vehicles, pay for parking and identify e-mopeds.
  • The cheapest possible fare automatically calculated at the end of each day based on the passenger’s real usage – and without needing to purchase a ticket.
  • For transport authorities, the new suite of smart mobility software empowers operators with a “digital twin” of the entire transportation network, giving real-time visibility of passenger & multi-modal transport flows around any city.
  • Launching today, Hitachi’s Lumada Intelligent Mobility Management suite, includes powerful tech for passengers and transport operators alike – connecting smart ticketing, traffic flow management and e-charging through a common analytics platform.
  • Solution could help cities such as New York or Washington drive up public transport, cut C02 emissions and slash congestion hours for drivers (currently 102 and 44 hours respectively1).

WASHINGTON, July 20, 2022 (GLOBE NEWSWIRE) -- In a move that is set to trigger a revolution in how people around the world will travel in towns and cities, Hitachi Rail has digitally connected public and private hire transport across an entire city. The milestone has been achieved using technology from Hitachi’s new smart mobility suite called Lumada Intelligent Mobility Management, launched today.

The technology can be used in towns and cities across the world. In the launch programme – in Genoa, Italy – Hitachi has connected 663 buses, 2500 bus stops, the metro line used by 15 million p.a., two funiculars, one historic hillside railway, 10 public lifts and two suburban bus routes that span 50km. Users also have the power – via the touch of a button on their mobile phones – to hire an electric car, pay for parking or find an e-moped.

Power to the passenger

As part of the world-first trial, Hitachi’s 360Pass smart ticketing app has eradicated the need to purchase a traditional paper ticket ever again; or to ‘touch-in’ or download multiple apps for different transport services.

The 360Pass connects Bluetooth sensors that know when a passenger with the mobile app has boarded, how far they have travelled and when they disembarked. Users can take multi-modal journeys, but the 360Pass system will ensure they only pay the best possible fare at the end of each day.

The 360Pass app offers more personalised information about public transport journeys, including the fastest and most convenient multi-modal route options and real time journey updates.

It also allows passengers to check how busy bus services are through the app, enabling them to choose less crowded services. This feature can help allay the increased anxiety about crowding post-Covid19, which a exact independent study found to be the second biggest determinant passenger satisfaction.2

360Pass is being delivered in partnership with the city’s public transport operator, AMT, and the Municipality of Genoa, using the local brand name GoGoGe. The technology is part of the municipality’s drive to boost the usage of both public and private e-hire services. The innovative project aims to provide more easily identifiable solutions to the ‘last mile’ problem faced by passengers and public transport authorities around the world.

Game-changer for transport authorities and operators

Genoa, home to two-thirds of a million people, faces similar transport challenges to cities around the world – congestion, emissions and delivering quality services. The ambition on behalf of the city’s leadership is to unlock a step change in the use of sustainable mass transport across the metropolitan area.

Technology offers a way to reduce the reliance on private vehicles – helping the municipality to meet its goals for congestion relief and reducing emissions – while optimising costs and the provision of transportation across the region. In cities such as New York, where drivers can spend an average of 102 hours a year in congestion, this could be transformative.

In addition to the 360Pass mobile app for passengers, the Lumada Intelligent Mobility Management suite gives operators the ability to connect, scale and optimise their city’s entire transportation network in real time.

The over 7,000 Bluetooth sensors installed in Genoa allow the creation of a “digital twin” of the region’s transport and passengers’ end-to-end multimodal journeys. This real-time electronic map of how the city is moving is a powerful tool to allow operators to optimise services, timetables and create a system that better accommodates the changing peaks and troughs in passenger demand. It can identify the issues that deter public transport usage, such as congestion, emissions, crowding or gaps in services.

In addition to smart ticketing, the suite can combine solutions to help operators control traffic flow and service patterns in real time, allow operators to react more effectively to disruption or large scale events (concerts or sporting) happening across the city. Further, by join up information about the level of emissions and congestion in different geographical area, it allows operators to make smart decision about where to target electrification of services first and prioritise locations for charging for e-bus and e-car fleets and infrastructure.

Alessandro de Grazia, Group Head of Smart Ticketing, Hitachi Rail, said: “Hitachi’s Lumada Intelligent Mobility Management suite is a world first for smart mobility and can Excellerate urban transport in cities around the world. For the first time, passengers can plan and access the most convenient multi-modal journey for the cheapest fare, without ever removing their phone from their pockets.

“Today, cities face the challenges of growing public transport use to reduce emissions, cut congestion and boost their recoveries. Our new solutions – proven in Genoa – provide a uniquely powerful platform for operators. Across the US, from Washington to Phoenix, and New York to Austin – we can help operations connect, scale and optimise their entire transportation network through a single platform.”

As a global leader in transport and technology, Hitachi’s vision for smart mobility is to digitise and optimise every part of the journey across different types of public transport. The new suite embodies Hitachi Rail’s holistic vision for smarter mobility, incorporating solutions across three key areas: smart ticketing, mobility management and electrified mobility solutions. While the firm is known for delivering trains and rail infrastructure around the world, including the iconic shinkansen bullet trains, the digitisation of transport systems is an important and growing area of focus.

Marco Beltrami, President, AMT [Genoa’s public transport operator] said: “GoGoGe, the name we chose in Genoa for Hitachi’s 360Pass app, offers a unique travel experience to our customers with the game-changing hands-free technology. We can follow our customers throughout their journey, across all transport systems, getting a clear picture of their end-to-end journey.

“Deploying Hitachi’s technology is a great opportunity for both AMT and the city of Genoa to be a leader in smart mobility and test innovative technologies that will make a big difference to travel in cities around the world.”

For media enquiries please contact:

Hitachi Rail:

Adam Love on adam.love@hitachirail.com or +44 7860 273 317

or

Ed Brown on ed.brown@hitachirail.com or +44 7850 071287

Note to the editors

Access to high-res images and infographic explainers of the technology can be downloaded here

About Hitachi’s Lumada Intelligent Mobility Management suite

Lumada Intelligent Mobility Management is Hitachi’s new suite of smart mobility solutions for cities, transport operators and passengers.

The suite represents Hitachi Rail’s 360º vision for smarter mobility, incorporating solutions across three key areas:

  • smart ticketing (including 360Pass)
  • flow management for people and vehicles; and
  • electrified mobility solutions

Using the suite’s 360Motion platform, a real time analytics tool that creates a digital twin of a city’s entire transportation network, operators can connect, scale and optimise any combination of these services. As a flexible platform, 360Motion can integrate technology from any existing provider, or draw from the range of solutions within the wider Hitachi group.

By offering ‘as a service’ business models to customers, Hitachi Rail aims to make it easier than ever for cities, operators and passengers to accelerate the transformation to more sustainable transportation.

For more information, please visit: Smart Mobility | Hitachi Rail

About 360Pass: “hands-free” Smart Ticketing technology

Part of Lumada Intelligent Mobility Management’s smart ticketing offering, Hitachi Rail is also launching the new 360Pass mobile application for passengers, available on iOS and Android smart phones. The app, launched now available in Genoa, will be rolled out on a city-by-city basis in partnership with local transportation authorities and operators.

The connected Bluetooth sensor are easy to install and powered by batteries that last for around five years. The installation and set-up light infrastructure in Genoa took less than six months to be fully-operationally ready. Having proved successful with city’s complex mix of public transport modes and challenging geography (dense, hilly and built around successive bays and valleys), Hitachi Rail is confident the technology could be applied to any city around the world.

In addition to conventional mobile ticketing capabilities, such as e-ticketing and QR codes, 360Pass is offers innovative hands-free “BeIn BeOut” technology that provides ticketless transportation across multiple modes of transport.

The technology uses a network of sensor nodes, installed at strategic points across a transport network, including on trains, buses, parking lots at stops and stations, which connect with the user’s 360Pass app via Bluetooth.

Once a passenger begins a journey, the app connects with each sensor it passes on the route, recording the full multi-modal journey; for example, different sensors will register a passenger moving between a bus and a metro service. The app then uses the recorded data to calculate the best-priced fare for the passenger at the end of the day, and sends a receipt for the final fare at 3am the next day.

The app also provides more personalised information to the passenger, based on the context of their journey – predicting crowding at future stops, and alerting passengers as they approach their destination.

Aside from providing a seamless experience for the passenger, the technology can deliver significant benefits for operators, including enhanced data on passengers’ full multi-modal journeys, supporting the optimisation of timetables. The technology also has the potential remove large queues and bottlenecks around ticket barriers by using the technology at the entrance to platforms or vehicles.

Hitachi Rail’s new launch programmes, and decades of experience conventional ticketing, are proving the viability of technology that connects multiple modes of transport across an entire city or region.

  1. Source: INRIX congestion scorecard
  2. Source: An independent survey of passengers completed by Transport Focus about views on travel.

About Hitachi Rail

Hitachi Rail is a fully integrated, global provider of rail solutions across rolling stock, signalling, service & maintenance, digital technology and turnkey solutions. With a presence in 38 countries across six continents and over 14,000 employees, our mission is to contribute to society through the continuous development of superior rail transport solutions. We are proud of our global achievements, from our world famous ‘bullet trains’, to our signalling solutions and turnkey projects, state-of-the-art traffic management and digital solutions. Drawing on the wider Hitachi Group’s market-leading technology and research-and-development capabilities, we strive for industry leading innovations and solutions that can deliver value for customers and sustainable railway systems that benefit wider society. For information about Hitachi Rail, visit www.hitachirail.com

Photos accompanying this announcement are available at
https://www.globenewswire.com/NewsRoom/AttachmentNg/33f0c63c-1ab8-42d1-9d6e-2e5ca8359dc1
https://www.globenewswire.com/NewsRoom/AttachmentNg/6ea5b3b3-b7f9-4608-9e65-c606a3ec7160


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