Scottsdale, Ariz., June 7, 2022 /PRNewswire/ -- Viavi Solutions Inc. (VIAVI) (NASDAQ: VIAV) today announced the availability of ApexNow, an app integration between VIAVI Observer Apex and ServiceNow IT Operations Management (ITOM) and Telecommunications Service Operations Management. ApexNow provides IT teams with immediate access to the VIAVI patented End User Experience (EUE) scoring model, further accelerating problem identification, analysis and resolution for users of Observer and the ServiceNow Platform®. The Observer ApexNow application is available from the ServiceNow Store today.
According to the State of the Network survey from VIAVI, NetOps and SecOps teams are managing the new work-from-anywhere paradigm, and supporting a surge in unified communications, all while reckoning with a skills gap. The ApexNow application enables technicians with varied levels of training to quickly isolate issues by network, server, application or client domain, or by physical location. The VIAVI EUE Score is underpinned by a machine learning process providing insight into the root cause of a degradation to allow for an automated remediation process to be executed using the power of the ServiceNow Platform.
"Enterprises are grappling with increasing network complexity and security threats while facing a labor and skills gap. They need to equip their workforces with intuitive tools that will speed identification and resolution of issues from anywhere," said Rohit Batra, head of telecommunications, media & technology product at ServiceNow. "The integration of the VIAVI EUE Score into the ServiceNow platform is a terrific example of such user friendliness and efficiency, enabling our joint customers to stay ahead of IT and service issues."
"Over the last year, VIAVI and ServiceNow have collaborated to allow our customers to utilize our combined technologies and enhanced product capabilities in ways that are game-changing in day-to-day operations," said Chris Labac, Vice President and General Manager, Network Performance and Threat Solutions, VIAVI. "The ApexNow App integration is one visible result of this, building on a significant partnership and a focus on bringing impactful innovations to our customers."
VIAVI (NASDAQ: VIAV) is a global provider of network test, monitoring and assurance solutions for communications service providers, enterprises, network equipment manufacturers, government and avionics. We help these customers harness the power of instruments, automation, intelligence and virtualization to Command the network. VIAVI is also a leader in light management solutions for 3D sensing, anti-counterfeiting, consumer electronics, industrial, automotive, and defense applications. Learn more about VIAVI at www.viavisolutions.com. Follow us on VIAVI Perspectives, LinkedIn, Twitter, YouTube and Facebook.
ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.
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SOURCE VIAVI Solutions
Leader of SDI's growing ServiceNow and ITSM Practice Recognized by Peers
CHICAGO, June 16, 2022 /PRNewswire/ -- SDI Presence, LLC (SDI), the IT consultancy and managed services provider (MSP), announces that Ric Mims, SDI Presence's ServiceNow Solutions Director, was honored by the technical support and service management industry with its 2022 Lifetime Achievement Award. The award was presented to Mims by HDI at its annual SupportWorld Live meeting on May 18, 2022.
SDI Presence announces that Ric Mims has won the HDI Lifetime Achievement Award.
HDI, the leading organization empowering the technical support and service management industry, presents the Lifetime Achievement Award yearly at HDI's SupportWorld Live. The award recognizes the lasting contributions, leadership, enthusiasm, and tireless efforts of industry luminaries who've committed themselves to elevating the reputation of the technical support and service management profession.
"I am sincerely humbled and deeply honored to have received this prestigious award," said Mims. "It is so very gratifying to have the industry you've seen grow and evolve offer this much-appreciated recognition."
Mims is a 28-year veteran of the servicedesk management, ITSM, consulting, and operations industry. Ric has held various positions throughout his career, from team lead to help desk manager to ITSM consultant. He's also served in many capacities for HDI, including as a member of the HDI Faculty, a frequent speaker at HDI conferences, and a former local chapter president. Ric's most latest work encompassed project leadership for planning, design, and implementation of ITSM initiatives for Occidental Petroleum, Charles Schwab, and Cepheid BioTech, in addition to his current role with SDI.
"We are so pleased that Ric has been honored by the industry he has served for nearly three decades," said Hardik Bhatt, SDI President and Chief Growth Officer. "The industry and SDI are so much stronger thanks to Ric, and this recognition from HDI is proof."
As ServiceNow Solutions Director for SDI Presence, Ric Mims builds on his experience in the IT industry to provide clients with the expertise needed to successfully complete the most challenging projects. SDI's ServiceNow practice is growing at a very fast clip, as evidenced by its latest new hires, promotions, and client wins. In 2021, SDI announced that the firm secured an infusion of private equity capital with Abry Partners, a Boston, Massachusetts-based private equity firm, to fund its growth.
About SDI (SDI Presence LLC):
SDI Presence LLC is an IT consultancy and managed services provider (MSP) that leverages its strong team presence to advance our clients to a secure digital enterprise. With a 25-year corporate resume, SDI delivers strategic managed services, IT consulting, and hybrid infrastructure solutions to optimize our clients' technology environments. SDI is a certified Minority Business Enterprise (MBE), with a portfolio of clients that includes some of the nation's largest airports, utilities, commercial real estate portfolios, and government agencies. Visit us at sdipresence.com and connect with us on Twitter and Instagram.
For media inquiries, please contact Dawn Nash Pfeiffer at 312.580.7516 or firstname.lastname@example.org.
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SOURCE SDI Presence LLC
As I’ve written before, there are numerous tech solutions being proffered to advance care, better manage disease states (value based care), and Boost patient interactions with clinicians. The tech marketplace is the wild west of ideas with different applications (e.g., patient scheduling, telemedicine, rev cycle, mhealth apps, AI, machine learning) developed to address different segments or stressors on the care delivery ecosystem.
For instance, as Covid snaked its way into the fabric of the world, hospital finances suffered, patients avoided care (in some instances, urgently needed care), and clinician capacity far outweighed demand. If ever there existed a silver lining to a global pandemic, care technology (like remote patient care) catapulting to the stage was, for the good or the bad, warts and all, a glimmer of hope.
Contemplating the remote care “condition” during the heat of Covid I classified health system and clinical readiness in three rather obtuse categories:
1. Those who are comfortable with, and deeply embedded in, telehealth care,
2. Those who were nibbling around the edges of telehealth with varying levels of implementation (discussions, examination, curiosity), and
3. The unprepared (forced to embrace telehealth as the only [short term] means of offering patient visits).
As a refresher, due to Covid, use of telehealth applications increased under the umbrella of a federal Emergency Order which relaxed many regulatory aspects of telehealth and associated remote delivery services. However, once the EO expires, Congress will need to revisit codifying telehealth. That said, it seems the genie is out of the bottle. At this point in Covid’s yearlong-plus history, physicians and health systems have learned to either adapt (see #3 above) or thrive (see #1 above) with telehealth.
It is certainly a stretch to opine that Covid, and its attending havoc, has a silver lining but a razor thin glimmer of promise exists. Covid has nudged telehealth’s efficacy and viability to the fore and compelled clinicians to adopt and adapt. Many health systems are now running concurrent clinics offering brick and mortar visits while managing robust telehealth services. But, as folks embrace the latest tech innovations, the specter of cyber security breaches grows exponentially.
While administrators contend with the myriad opportunities telehealth provides, such as remote visits, remote monitoring (blood pressure, medication management), mHealth (mobile health), etc., bad actors continue to probe and test the security of connected IT systems. These probes or “pings” force health systems and physicians who “bolt” on tech offerings to juggle, manage, and protect multiple systems from hackers and other e-intruders. As one might surmise, with all of this tech there are reasonable security concerns, from mApps to electronic health records (EHRs). System connectivity and broad internet access have created different and expansive avenues for bad actors to compromise systems, hold them for ransom, or worse.
For instance, in a latest report by Alissa Valentina Knight entitled All That We Let In: Hacking 30 Mobile Health Apps and APIs, Ms. Knight noted that there are north of 300,000 mHealth apps available and that many of those are subject to hacking of the apps and APIs. With an estimated 60% of people downloading some sort of mHealth app, she posited that her 6-month study revealed significant security risks.
Ms. Knight examined 30 mobile apps and APIs. All of the apps were found to be vulnerable to API attacks with some even allowing access to EHRs. Ms. Knight suggested that the 30 apps collectively exposed 23 million mobile health users to attack. Of the 30 apps tested, 77% contained hardcoded API keys, some of which don’t expire, according to the report, and 7% had hardcoded usernames and passwords. (For full transparency, Ms. Knight’s report was sponsored by Approov which offers API threat protection.) To put the results into context, and given a discrete value of, say, 300,000 available mobile apps, Ms. Knight’s demo was only 1/100th of a percent of the mApps available and each one she examined offered some exposure. And, that is only the mApp realm; consider what that portends for the exposure of PHI with all of the various products that are bolted on to a healthcare IT backbone.
These short comings in IT security are not mere HIPAA exposures. Instead, they represent a greater danger of calculated and concerted efforts to breach healthcare networks to drill into the valuable data inherent therein. Additionally, and perhaps not surprising, on the “dark web” PHI data commands more value than credit card numbers.
As evidenced above, mApps are but one cog in the marriage of care delivery and technology. With a greater reliance on technology solutions offering tools to enhance care delivery, CIOs and IT leadership are challenged to not only manage EHR safety but to be cognizant of the safety of all tech components in the delivery system.
For healthcare IT teams long gone, it seems, are the salad days of simply trying to run and compile data for month end reporting. With a greater reliance on healthcare tech arrives greater exposure to, and management against, hackers and intruders.
As mask usage decreases in the United States and worldwide, the risk of aerosol transmission of SARS-CoV-2 increases inversely. A maskless gym, grocery store, or gas station is much more dangerous than those settings in a masked context. We ought to be acutely aware of the levels of risk maskless settings pose as world governments roll back Covid policies while Covid continues to thrive.
In our latest series on airline travel, we discussed exhaled CO2 as a Covid-19 risk proxy aboard aircraft. The concept is that the higher your surrounding CO2 levels, the more significant the proportion of air exhaled from nearby people, and thus the greater the risk of SARS-CoV-2 particles in your immediate vicinity.
This concept can be extended past airplanes into our daily lives. In the initial months of the pandemic, we were in fewer situations with high CO2 levels, reducing the risk of infection. More recently, many are resuming daily activities with office jobs, eating at restaurants, and going on vacations. Monitoring CO2 levels, either personally or by the business or company hosting a social gathering, may grant us a better sense of Covid risk in the coming months.
In the first year of the pandemic, many suggested that SARS-CoV-2 could not be transmitted via aerosols, i.e., exhaling virus particles. Their view restricted virus transmission to larger droplets, such as with sneezing or coughing, as well as fomites, which are object surfaces to which the virus may cling, for example, door handles or countertops. This dissenting view yielded skepticism about mask usage and is one reason behind a lack of true mask mandates in the United States as many other countries implemented them.
This theory was eventually dispelled, in part, due to the examination of CO2 in social settings. Studies such as that of Peng and Jimenez analyzed CO2 in closed indoor environments and quantified CO2 levels in terms of Covid-19 risk. As expected, closed environments with higher CO2 levels are much more likely to harbor transmission if an infected person is within the system.
In unventilated areas, gases move rapidly about space to fill the volume of the contained environment. Much like how liquids take the shape of whatever container they inhabit, gases do the same at a much higher rate. This is why being in the same room as an infected person may get you sick even if you do not touch them. The gas carries virus particles across the room towards you.
That is why CO2 levels are an adequate proxy for Covid risk. The more CO2 that is in the air, the more likely that CO2 is transporting virus particles around the room if an infected person is there as well. With this in mind, we can introduce three tools to help reduce aerosol-based infection.
The first tool is the CO2 monitor. The CO2 levels of an enclosed space correlate to the risk of Covid infection, assuming there is someone infected in the room. Personal monitors can be purchased for as low as $50 and could be a strong investment to prevent Covid infection and potential long Covid. Additionally, businesses and companies could provide CO2 level monitoring in their stores to assure customers of their safety.
We recently measured the CO2 levels of various locations on a typical day in New York City. CO2 levels varied by location and density of people, ranging from 458 ppm in outdoor spaces to 2366 ppm on a very crowded subway. We cannot avoid many aspects of life, such as subway transport in New York, but being aware of CO2 levels to some degree may help mitigate risk to some extent.
The second tool is the high-efficiency particulate air (HEPA) filter. Particulates as small as 0.3 microns can be removed from the circulating air by HEPA filters. While SARS-CoV-2 particles are as small as 0.1 microns, HEPA filters can take in contaminated CO2 and filter the air for dust, debris, and even virus-carrying droplets, reducing the chance that virus particles will be carried from person to person. Modernized aircraft widely use HEPA filters, which often have lower CO2 levels than taxis and subways. We highly recommend using a mask on subways and in taxis when riding alongside strangers. CO2 levels in cars may be inflated by engine combustion, but closed spaces present the opportunity for virus spread.
The third tool is UV light sources. There is evidence showing that viruses are inactivated by continuous exposure to UV irradiation, particularly on fomites, but also in the air. UV light is invisible to human eye receptors. The widescale implementation of UV lights in regularly crowded areas could decrease virus transmission by inactivating live viruses in the air and on surfaces.
We recommend all public spaces, such as schools, restaurants, theaters, libraries, public transport, and stadiums, be designed with a high volume of air exchange, as well as a large network of HEPA filters and UV lights to sterilize spaces as much as possible. Just as there are fire codes for new buildings, there ought to be air safety codes as well. These requirements should be mandated at a local, state, and federal level, with the same impetus we place on other building regulations.
As we echoed in our analysis of airlines, the onus is now on the individual to protect themselves from Covid-19 as world governments reverse course on Covid safety policies. The pandemic, however, is far from over. We highly emphasize continued mask use, vaccination, and the tools listed above as measures one should take to protect themselves against the disease.
SAN DIEGO, July 13, 2022 /PRNewswire/ - CBX Software, the leading global retail supply chain management software provider, enables the global sourcing organization William E. Connor & Associates Ltd. to streamline its operations. Connor went live with CBX Cloud this summer, after a short implementation of just a few months, utilizing the platform's cloud based global sourcing and provider collaboration capabilities across the organization.
CBX Cloud's platform has helped Connor unify and speed up its sourcing processes, enabling them to service more retail sourcing projects while being more responsive to customers' needs. Connor provides a wide range of sourcing and merchandising services to retailers and brands across Asia, Europe, the Americas and Australia. The CBX Cloud platform supports Connor's team in sourcing more suppliers with less effort and provides Connor with data and intelligence to make operational improvements and more strategic sourcing decisions.
Connor merchandisers will benefit from CBX Cloud's powerful sourcing automation capabilities, which allow them to manage the product development and sampling processes, review and compare quotations from suppliers, and prepare offer sheets for customers. Connor will also leverage CBX Cloud to collaborate with more than a thousand suppliers. The platform handles everything from product inquiries and requests for quotations to automating and clarifying quote comparisons and discussions.
To learn more about CBX Software's end-to-end solutions, please visit www.cbxsoftware.com.
About CBX Software
CBX Software is the world's leading Total Sourcing Management solution provider from concept to delivery – combining people, processes and solutions. CBX helps retailers and brands streamline product development and sourcing all the way through order, production and delivery. Through innovative sourcing management, product lifecycle management (PLM) and production and order management technology solutions, CBX drives collaboration for more than 15,000 retail and provider partners and 30,000 users in more than 50 countries. For more information, visit www.cbxsoftware.com.
About William E. Connor & Associates Ltd.
Established over 70 years ago, William E. Connor & Associates Ltd. is headquartered in Hong Kong. It is a worldwide merchandise-sourcing organization, managing the global supply chain for over 60 leading retailers and brands. Connor employs over 1,200 personnel and operates in more than 30 offices across 20 countries, representing department stores, specialty retailers, e-commerce & catalog companies, brands, manufacturers, and importers. For more information, visit www.weconnor.com
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SOURCE CBX Software Inc.