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Exam Code: 3312 Practice test 2022 by Killexams.com team
Avaya Aura Contact Center Administration Exam
Avaya Administration Questions and Answers
Killexams : Avaya Administration Dumps - BingNews https://killexams.com/pass4sure/exam-detail/3312 Search results Killexams : Avaya Administration Dumps - BingNews https://killexams.com/pass4sure/exam-detail/3312 https://killexams.com/exam_list/Avaya Killexams : Avaya Hit in Piracy Scheme

Avaya’s (News - Alert) IP Office phone system, used by businesses globally for their communications needs, uses software license keys to control access to its copyright-protected software. The idea, of course, is to ensure that only customers who paid for the software can use it. An additional protection is a requirement that each software license on an IP Office system be associated with the system’s Avaya SD card which the end user had to keep in its possession to use the licenses.

However, there are clearly ways to circumvent the system – illegally. Three individuals were indicted on a charge of violating federal wire fraud and money laundering statutes in connection with an operation to sell over $88 million of stolen Avaya Direct International software licenses.

The Western District of Oklahoma grand jury charged the following defendants with conspiracy to commit wire fraud and 13 counts of wire fraud: Raymond Bradley Pearce, 46, of Tuttle, Oklahoma; Dusti O. Pearce, 44, of Tuttle, Oklahoma; and Jason M. Hines, 42, of Caldwell, New Jersey. Brad Pearce and Dusti Pearce were also charged one count of conspiracy to commit money laundering and money laundering.

Brad was a customer service employee at Avaya and allegedly used his system administrator privileges to generate tens of millions of dollars of ADI software license keys that he sold to Hines and other customers, who in turn sold them to resellers and end users worldwide, according to the indictment. The retail value of each Avaya license ranged from under $100 to thousands of dollars.

Brad also allegedly employed his system administrator privileges to hijack the accounts of former Avaya employees to generate additional ADI software license keys. Furthermore, he allegedly used these privileges to alter information about the accounts to conceal he was generating ADI license keys, preventing Avaya from discovering the fraud scheme for many years.

Dusti allegedly handled accounting and helped run the financial side of the illegal business.

Hines operated Direct Business Services Int., a de-authorized Avaya reseller, in New Jersey. He allegedly bought software licenses from the Pearces under his name and also using an alias, Joe Brown, according to the indictment.

The illegal operation prevented Avaya from making any money on its stolen intellectual property and undercut the global market in Avaya ADI software licenses because the Pearces and Hines sold licenses at significantly below the wholesale price, according to the indictment.

The Pearces allegedly funneled profits from the scheme through a PayPal (News - Alert) account created under a false name to multiple bank accounts, and then transferred money to numerous other investment and bank accounts. They also allegedly purchased large quantities of gold bullion and other valuable items.

The indictment lists numerous assets subject to forfeiture including cash, gold, silver, collectible coins, cryptocurrency and real property.

Edited by Erik Linask

Tue, 12 Jul 2022 03:09:00 -0500 text/html https://www.tmcnet.com/voip/news/articles/452860-avaya-hit-piracy-scheme.htm
Killexams : Avaya employee sells stolen licenses worth €87 million

The former employee used an administrator account to generate and sell software licences. According to the indictment, €87 million’s worth was stolen.

The former employee and two partners are on trial in Oklahoma. The FBI conducted the investigation. The judge has yet to decide, but the evidence is overwhelming.

Brad Pearce was a long-term employee at one of Avaya’s US customer service departments. The former employee used his administrator account to generate tens of millions of euros in software licences. Pearce sold the licences to several resellers. His wife, Dusti Pearce, helped with accounting and money laundering. Jason Hines, owner of a resale company, was the largest client. The three face a hefty prison sentence.


Avaya develops communication software for enterprises, call centers and SMEs. Avaya IP Office is a popular phone system among small and medium-sized companies. Customers can expand the basic product with licences. Whenever you need an extra telephone line or voicemail box, you call an authorized reseller and buy a licence code. At least, that’s the intended way.

There are several methods of acquiring software products outside of authorized resellers. Ten years back, it wasn’t uncommon for software boxes to fall out of trucks. Nowadays, no provider is crazy enough to work with CD-ROMs, but that doesn’t mean the black market disappeared. A data breach at a reseller can yield codes. Fraudsters feed the market as well, as exemplified by Brad Pearce.

Pearce’s administrator account provided access to the accounts of former employees. Pearce covered his tracks by hacking into the accounts. Codes were created on various accounts to avoid detection, which Pearce managed for years. The details of the lawsuit are private, making it difficult to determine the exact time that Avaya tracked the racket down.

Security policy raises questions

According to prosecutors, the defendants had an impact on the global market. Licence codes were sold far below retail price, reducing the demand for authorized codes. Prosecutors allege that the fraudsters made millions. The money was spent on gold blocks, among other things.

The lawsuit raises questions about Avaya’s security policies. It’s hard to believe that a customer service account provided access to software licenses, let alone the accounts of former employees.

Avaya is not the only victim. It’s impossible for resellers to compete with rock-bottom prices. Their revenues were affected. Avaya has yet to respond to the lawsuit.

Fri, 08 Jul 2022 03:02:00 -0500 en text/html https://www.techzine.eu/news/applications/82878/avaya-employee-sells-stolen-licenses-worth-e87-million/
Killexams : Trio accused of selling $88m of pirated Avaya licenses No result found, try new keyword!Rogue insider generated keys, resold them to blow the cash on gold, crypto, and more, prosecutors say Three people accused of selling pirate software licenses worth more than $88 million have been ... Tue, 28 Jun 2022 15:34:20 -0500 en-us text/html https://www.msn.com/en-us/news/crime/trio-accused-of-selling-2488m-of-pirated-avaya-licenses/ar-AAYYS1Z Killexams : Best Unified Communications Certifications

The need for today’s organizations to share information, along with proliferation of high-speed broadband, has driven the global unified communications (UC) market for the past decade, if not longer. UC streamlines communications so that geologically-dispersed employees can interact digitally as if they’re in the same office, even if they’re located thousands of miles apart.

Centralized administration also makes UC popular with IT managers because it reduces the time and effort needed to support and secure corporate communications of all kinds. Because of a need for specialized skills to make large-scale UC implementations run their best, top UC vendors offer certifications to buttress and boost workforce capability and quality.

Simply Hired lists $91,623 as the average salary for a UC engineer’s role, with highest salaries reported at $139,737. Glassdoor lists UC salaries as high as $166,000 for senior and UC engineer positions. UC engineer salaries declined slightly from previous years with the average down from $94,354 to $91,623 (a dip of just under three percent). While this dip could just represent normal market fluctuations, it is a trend worth watching because we also observed a slight salary decrease last year.

We dug into various job boards to see how many UC jobs are available, specifically targeting jobs that called out one or more of our top five certifications: Avaya ACSS, CCIE Collaboration, CCNP Collaboration, IBM Sametime and MCSE: Productivity.




LinkedIn Jobs



Avaya ACSS






CCIE Collaboration






CCNP Collaboration






IBM Sametime






MCSE Productivity






Because new UC technologies continually come to market, UC offers interesting, high-demand job opportunities as companies seek to Improve communication and collaboration. However, UC is no easy career path. UC roles require knowledge of several IT areas and technical disciplines. As a result, earning UC certifications often requires multiple exams and credentials.

The following sections dig into the details for our top five certs, listed in order of sponsor name, not by any planned ranking.

ACSS: Avaya Certified Solution Specialist

For IT professionals supporting Avaya products, the ACSS is a must-have credential. The company updated its certification programs in late 2015 and currently offers two separate professional certification tracks:

Sales and Design – this track offers three credentials:

  • Avaya Professional Sales Specialist (APSS)
  • Avaya Certified Design Specialist (ACDS)
  • Avaya Professional Design Specialist (APDS)

Services – this track is aligned with Avaya engagement solutions and products, so you’ll see two flavors for some of the certifications depending on which solution track (product or engagement solution) is targeted. Avaya currently offers the following Services credentials:

  • Avaya Support Professional Specialist (ASPS)
  • Avaya Implementation Professional Specialist (AIPS)
  • ACSS: Avaya Certified Solution Specialist (ACSS) (engagement solution) and Avaya Certified Support Specialist (ACSS) (product)
  • ACIS: Avaya Certified Integration Specialist (ACIS) (engagement solutions) and Avaya Certified Implementation Specialist (ACIS) (product)

The advanced-level ACSS cert targets more experienced Avaya practitioners both in support specialist and product specialist roles, covering 19 individual credentials. Candidates should possess technical skills sufficient to configure, install and administer Avaya products. Also, they should be well-versed in Avaya product maintenance, and in testing product implementations and troubleshooting issues. Successful candidates typically possess at least two years’ direct experience supporting Avaya products and four years working with the chosen Avaya technology. Each certification is valid for two years.

Requirements to obtain the ACSS certification depend on which credential one chooses to pursue. For information on prerequisite skills, curriculum maps, required training and the number of exams for individual credentials, visit Avaya’s credential program webpage. (Click the Services Credentials tab, then click on the ACSS button to view the full Catalog. Additional program information appears in the Avaya Professional Credential Program Overview.)

ACSS Facts and Figures

Certification Name

Avaya Certified Solution Specialist (ACSS)

Prerequisites & Required Courses

Minimum of 4 years’ experience in the relevant technology plus 2 years’ experience supporting the Avaya product. Training is required and available in multiple formats (classroom, virtual classroom and on-demand); depending on solution track. Expect to pay between $3,500 and $4,500 per classroom course, or $1,400 per 16-hour course, and $2,100 per 24-hour course in the virtual classroom or on-demand.

Number of Exams

One test per credential

Cost of Exam


Exams administered by Pearson VUE



Self-Study Materials


CCCIE Collaboration: Cisco Certified Internetwork Expert Collaboration

Cisco offers its CCIE Collaboration certification, which identifies expert skills in unified communications, video and telecom. Only the cream of the crop earns the CCIE, and CCIE Collaboration is no exception.

The expert-level CCIE Collaboration credential recognizes seasoned collaboration and UC architects, as well as voice and video network managers, who design, deploy and troubleshoot enterprise collaboration solutions that are moderately to highly complex. Although the certification requires no prerequisites or specific training, Cisco designed the CCIE Collaboration for individuals with true expertise and lots of relevant experience (three to five years, minimum) with UC solution integration, configuration and troubleshooting.

Like other CCIE certs, the certification has a written qualification test and a hands-on lab exam, both of which are rigorous and often take multiple attempts to pass. Cisco includes emerging technologies in its assessments. A great value-add available through the Cisco 360 Learning Program for CCIE Collaboration is remote access to an online environment that contains equipment to practice hands-on for the lab exam.

CCIE credential holders must recertify every two years or it will be suspended. It’s the responsibility of the credential holder to keep track of their individual recertification deadline. You can apply for a one-year extension to complete re-cert requirements, but if you miss that deadline, your certification is lost forever.

Recertification involves passing a single exam. Currently, acceptable recertification exams include any current CCIE written or lab exam, or a current CCDE written or practical exam. Credential holders may also recertify by passing the Cisco Certified Architect (CCAr) interview and board review. Alternatively, credential holders may recertify through participation in the Cisco Continuing Education Program (CEP). To recertify through the CEP, credential holders must earn 100 continuing education credits, pay a $300 administrative fee, and agree to CEP terms and conditions.

CCIE Collaboration Facts and Figures

Certification Name

Cisco Certified Internetwork Expert (CCIE) Collaboration

Prerequisites & Required Courses

No course prerequisites. In-depth understanding of test Topics plus three to five years of job experience recommended.

Number of Exams

Two exams: Written qualification test (Exam 400-051 version 2.0: CCIE Collaboration), 90 to 110 questions, 120 minutes.

Hands-on lab test (Version 2.0), 8 hours. 

Cost of Exam

Written exam: $450, test 400-051
Lab exam: $1,600 per attempt



Self-Study Materials

Written exam: The CCIE written exam website maintains a list of Cisco Press resources, reference and design guides, training, self-assessment tools, and more. Additional self-study resources are available from the Cisco Learning Network Store.
CCIE Lab Exam: The Cisco Learning Network maintains a list of self-study resources for the CCIE lab exam.

CCIE Practice Exam: Udemy offers a practice test with weekly-updated Dumps as the final prep for the CCIE.

CCNP Collaboration: Cisco Certified Network Professional Collaboration

The intermediate-level CCNP Collaboration recognizes network engineers who are well versed in Cisco Voice and UC devices and applications in enterprise networks.

Four exams are required to qualify for the CCNP Collaboration credential. A certified candidate designs, implements, configures, manages and troubleshoots Cisco UC applications, networks and devices. Candidates should have in-depth knowledge of all facets of unified networking, including gateways, IP phones, quality of service (QoS), voice, video and presence applications, and utilities for configuring Cisco routers and switches, in addition to one to three years’ experience with these technologies.

Training is recommended but not required. Cisco offers in-depth training courses, both in the classroom and online, for each exam. Depending on the training provider, classroom live and virtual classroom live courses cost approximately $3,795, while online self-paced courses start at about $1,100. Training courses typically last five days.

The CCNP Collaboration, like all Cisco professional-level certifications, requires recertification every three years. To recertify, you must pass one Cisco test before your cert’s expiration date. Acceptable exams include any current 642-XXX professional-level exam, any 300-XXX professional-level exam, any CCIE written exam, any CCDE written or practical exam, or passing the Cisco Certified Architect (CCAr) interview and board review.

CCNP Collaboration Facts and Figures

IBM Certified System Administrator: Sametime V9.0

The intermediate-level IBM Sametime administrator credential aims at systems administrators with existing skills and hands-on experience in IBM Sametime 9.0. Candidates must understand architectural considerations when running IBM Sametime within an IBM WebSphere environment. They must also demonstrate their knowledge of Sametime deployment and audio/video configuration within Sametime, along with management, troubleshooting, performance monitoring and optimization techniques.

The certification requires candidates to pass a 78-question multiple-choice exam, to be completed in no more than 105 minutes. IBM emphasizes the need for hands-on experience before tackling this exam, stating that “direct application of the skills learned cannot be substituted” with any of the self-study materials. The test measures a candidate’s knowledge of task performance rather than memorization of features and functions.

In addition to the Certified System Administrator credential, IBM also offers two related certifications:

  • IBM Certified Associate – Sametime 9.0: This is an entry-level certification for professionals with knowledge regarding the use and administration of an IBM Sametime environment. Successful candidates should possess a basic understanding of UC concepts, databases, and IBM WebSphere and IBM Domino V9.0 environments.
  • IBM Certified Advanced System Administrator – Sametime 9.0: This is an advanced professional-level credential for system administrators, application, infrastructure and solution architects. It requires an understanding of the WebSphere Application Server Network Deployment and Liberty Profile environments. Candidates must first obtain the Certified System Administrator credential and then pass an additional exam.

The IBM Certified System Administrator – IBM Lotus Sametime 8.5 credential is still available for those working in Lotus Sametime 8.5 environments.

While IBM certifications are evergreen and don’t expire, the same cannot be said for technology. Credential holders should plan to move up and recertify on new technology as it becomes available.

IBM Certified System Administrator – Sametime V9.0 Facts and Figures

Certification Name

IBM Certified System Administrator – Sametime V9.0


Basic IBM Sametime administration knowledge plus hands-on experience with IBM Sametime V9.0

Number of Exams

One exam: Exam C2040-413: IBM Sametime 9.0 Administration (78 questions, 105 minutes, 52 questions required to pass)

Cost of Exam

$200. Exams administered by Pearson VUE.



Self-Study Materials

IBM maintains a list of test objectives, Technotes, product documentation and web resources for the exam.  Also, candidates can purchase a web-based sample/practice test (number A2040-413 Assessment: IBM Sametime 9.0 Administration) from Pearson VUE for $30.

MCSE (Microsoft Certified Solutions Expert): Productivity

The MCSE: Productivity certification targets professionals supporting enterprise-grade hybrid and cloud solutions for Microsoft Office. Key technologies include Microsoft Office 365, Microsoft Office, Exchange, Skype for Business and SharePoint.

To obtain the MCSE: Productivity credential, candidates must first obtain the Microsoft Certified Solutions Associate (MCSA): Office 365, MCSA: Windows Server 2012 or MCSA Windows Server 2016 certification. Then, they must pass one additional test from an approved list. Currently, there are eight different exams to choose from. In addition, Microsoft recommends three to four years of experience.

The Microsoft Certification Program underwent extensive changes in September 2016. Once you earn one of the latest MCSE credentials, you do not have to recertify within three years as was the case in the past. However, by passing an elective test each calendar year, you add an entry to your transcript that indicates your commitment to staying current on technologies and expanding your skillset.

MCSE: Productivity Facts and Figures

Certification Name

Microsoft Certified Solutions Expert (MCSE): Productivity

Prerequisites & Required Courses

MCSA: Office 365, MCSA: Windows Server 2012 or MCSA Windows Server 2016 certification
Three or more years of experience recommended.

Number of Exams

Candidates must pass one of the following exams:
Exam 70-345: Designing and Deploying Microsoft Exchange Server 2016
Exam 70-339: Managing Microsoft SharePoint Server 2016
Exam 70-333: Deploying Enterprise Voice with Skype for Business 2015
Exam 70-334: Core Solutions of Microsoft Skype for Business 2015
Exam 70-331: Core Solutions of Microsoft SharePoint Server 2013
Exam 70-332: Advanced Solutions of Microsoft SharePoint Server 2013
Exam 70-341: Core Solutions of Microsoft Exchange Server 2013
Exam 70-342: Advanced Solutions of Microsoft Exchange Server 2013

Cost of Exam

$165 per exam. Exams administered by Pearson VUE.



Self-Study Materials

Microsoft provides links to training, practice exams by third-party vendors such as Mindhub and MeasureUp, case studies, test study groups and more. Links to community support forums and other resources are listed on each test web page. Microsoft also offers various training options through its Microsoft Official Courses On-Demand (MOC On-Demand) program.

Beyond the top 5: more UC certifications

The UC certification landscape is not as crowded as the pool of general networking certs or the increasingly popular cloud and mobile credentials, but UC is on the rise nonetheless. In fact, traditional UC is increasingly offered through the cloud, forcing certifications to take on a new flavor to accommodate the latest technologies and techniques.

In addition to the top five certs covered in this article, many colleges and universities offer courses in unified communications or certificate programs aimed at workforce training. Note that most of those programs incorporate Cisco equipment and applications. Other programs are available, though. We conducted a simple Google search that revealed several interesting choices, including the Information Technology: Network Specialist Concentration at the Pennsylvania College of Technology.

Another consideration is Mitel Networks. Although the company doesn’t offer its own IT career certifications as of this writing, Gartner considers Mitel one of the leaders in the UC market, and the company name appears in job board searches for “unified communications” with great frequency. That means there’s an abundance of open positions that call for Mitel experience and/or knowledge. When evaluating UC certifications, and especially certificate programs through colleges or universities, consider if the required skills and knowledge might transfer to a job working with Mitel technology.

Tue, 28 Jun 2022 12:00:00 -0500 en text/html https://www.businessnewsdaily.com/10845-best-unified-communications-certifications.html
Killexams : This is a Major Question

In one of the final decisions of a momentous term, the Supreme Court halted the replacement of coal-fired power plants in West Virginia v. EPA.  The decision constitutes a major victory for representative government.

          Several states and power companies challenged the EPA’s 2015 Clean Power Plan (CPP), which was forcing the early retirement of coal-fired plants.  The story starts in 2009 with President Obama’s “cap-and-trade” legislation for the electric power industry to fight climate change.  After failing in the Senate, President Obama directed the EPA to enact cap-and-trade via regulation.

          To do so, the EPA changed the meaning of pollution control technology in the Clean Air Act.  Previously pollution control meant plants could still operate with emissions-reducing measures; EPA sought to replace plants with facilities emitting less carbon dioxide.  The Court ruled that the Clean Air Act did not deliver the EPA authority to restructure the electricity industry.  Such action would be a “major power.”  Here is the Congressional Research Service’s description of the “major power doctrine”: “The Supreme Court has declared that if an agency seeks to decide an issue of major national significance, its action must be supported by clear statutory authorization.”

          I completely agree with this philosophy.  Legitimate government rests on the consent of the governed.  Meaningful consent must be tangible and closely tied to the government power in question.  A dictator can always claim popular consent, with the secret police generating displays of support.

          In America, consent comes from our elected representatives passing legislation.  Reinterpreting existing laws to grant new authority is dictatorial.  The same government philosophy justified the Centers for Disease Control claiming control over rental housing for its eviction moratorium. 

          Even considering the big picture – climate change - I see the Supreme Court as correct.  The Clean Air Act dealt with pollutants directly causing harm; smokestacks and auto tailpipes putting out chemicals producing smog.  The link between carbon dioxide emissions today and climate changes decades from now is indirect and almost entirely (and necessarily) based on computer models.  Climate change differs enough from smog to require separate consent from the people.

          Blue state liberals do not see it this way.  Massachusetts Senator Elizabeth Warren said, “Our planet is on fire, and this extremist Supreme Court has destroyed the federal government’s ability to fight back.  This radical Supreme Court is increasingly facing a legitimacy crisis, and we can’t let them have the last word.”

          This is nonsense.  The Court did not say Washington could not reduce greenhouse gases or close coal-fired power plants, only that Congress must authorize this.  If most Americans truly believe that climate change is an existential threat, the House and Senate should be able to pass legislation, even over a Senate filibuster.

          Discovering authorization for major policies through decades-old laws undermines self-governance and rejects the moral equality of the citizens of a free nation.  Citizen participation in regulatory rulemaking is negligible.  Proposed regulations have a public comment period and regulatory agencies must “respond” to comments.  But agencies can proceed despite negative comments.

          Citizens of a free nation should respect each other.  A citizen unable to convince her fellow citizens through reasoned argument of the propriety of government action is obligated to respect this disagreement.  Genuine consent must also be voluntary.  Verbally abusing or firing dissenters from their jobs or censoring information violates genuine consent.

          Enacting climate change policies in quasi-authoritarian fashion will almost certainly prove self-defeating.  Reducing the future costs of global warming will require consistent application of policies for decades.  Sustaining such policies over time requires the considered consent of most Americans.

          Politicians who feel justified in imposing policies absent the genuine consent of the governed must, it seems to me, view themselves as superior to others.  Their opinions count more than those of others and are never the ones in error.  Elitist politicians should not govern a free country.

Fri, 15 Jul 2022 05:15:00 -0500 en text/html https://www.heartland.org/news-opinion/news/this-is-a-major-question
Killexams : A trick question

During my first job working for a prudential bank and credit union regulator, one of my early training classes posed the question of whether a credit union would prefer to be in a rising interest rate environment or a declining interest rate environment. We went around the room with various people offering their arguments as to which situation was better for a credit union. Strong views were offered on both sides of the issue. At the end, the teacher said that they were going to deliver us the answer but warned us that it was a trick question. To this day, I remember the answer clearly.

“Neither—a credit union should be prepared for either situation,” said the instructor.

It is a lesson that stuck with me because it really helps to focus on the fact that a credit union leader should focus on the skills and the actions necessary to properly manage the credit union based on the situation before them. Worrying or hoping for economic factors that are beyond the control of the credit union really does not help manage the institution in the most prudent manner. This lesson is really important now more than ever, with regulators focused on inflation, stagnation and a weaker outlook for growth. This, and the many new regulations coming our way on climate resilience, sustainable finance, payments, cryptocurrencies, etc., means  we must be prepared for all situations.

WOCCU Advocated Proportionality Included in Climate-Related Financial Risks Standard

The Basel Committee on Banking Supervision published its Principles for the Effective Management and Supervision of Climate-related Financial Risks. The document forms part of the Committee’s holistic approach to addressing climate-related financial risks to the global banking system and seeks to Improve banks’ risk management and supervisors’ practices in this area.

continue practicing »
Wed, 06 Jul 2022 07:00:00 -0500 en-US text/html https://www.cuinsight.com/a-trick-question/
Killexams : As Many Questions As Answers On Eve Of HISA Implementation


A year and a half after being signed into law, the Horseracing Integrity and Safety Act (HISA) is expected to kick into action Friday, meaning a new uniform set of medication rules and safety standards that everyone can abide by–that, at least, was the plan.

The execution has somewhat thrown those intentions to the wind in the near term, with a piecemeal approach to implementation that has seen the anti-doping and medication control arm of the program pushed back to early next year, and several other features of the law–such as horseshoe requirements and whip specifications–pushed back a month.

In response, four U.S. Senators have requested answers from the Horseracing Integrity and Safety Authority–the umbrella non-profit established by the Act to oversee the program–about the legality of this staggered approach. The Authority has until July 11 to respond.

Though a legal challenge by the states of West Virginia and Louisiana to block HISA going into effect Friday failed, there still remains the possibility of any number of unregistered horses being scratched around the country over the next few days and, perhaps, weeks.

The registration deadline has been pushed back a day, to July 2. As of the morning of June 29, 20,537 people and 23,070 horses have been registered, as per the Authority.

The Authority was unable to provide estimates as to the numbers of both covered persons and covered horses that are still left to be registered.

“Since such a registration process has never existed at the national level before, it's unclear how many people and horses are or will be participating in racing come July 1. It should be noted that the universe of people expected to register is limited to the 24 states conducting covered horseraces under HISA's authority,” wrote a spokesperson for the Authority.

As a potential guidepost, 30,846 individual Thoroughbreds have made at least one start at a U.S. racetrack between Jan. 1, 2022, and June 29, according to DRF data. This includes Thoroughbreds starting at Quarter Horse and Fair tracks.

As of Friday, some of the law's key safety rules go into effect, including those governing crop use and voided claims. More on that in a bit.

Fee Assessments…

Another pressing concern for racetrack operators, industry stakeholders and the betting public is the question of cost–more importantly, who's going to pick up HISA's tab?

HISA's first-year operating budget is about $14.3 million. The way the fees have been calculated, those states or tracks with the highest handle, purses and number of starts have the largest assessments.

Each state commission has already decided whether to opt in or out of collecting and remitting fees for the program. When a commission opts out, that responsibility then falls to the tracks and the horsemen.

According to HISA, five states have chosen to fund their portion of HISA: California, Colorado, Kentucky, Minnesota and Virginia. And so, how are these five states choosing to collect their fees?

California: The Golden State owes some $1.4 million to the HISA Authority for calendar year 2022.

“Conditioned on proposed statutory authorization, the payment will be split equally between thoroughbred horsemen (purse revenue) and Thoroughbred racetracks (commissions) from their shares of Advance Deposit Wagering (ADW) revenue. This will not affect bettors,” stated the California Horse Racing Board (CHRB) in a recent press release.

Kentucky: Kentucky's portion of HISA is about $1.28 million. According to Kentucky Horse Racing Commission (KHRC) spokesperson Kristin Voskuhl, in an email, “The KHRC will disclose the annual HISA fees to Kentucky's racetracks upon receipt of an invoice from HISA. The process for how and when the KHRC will assess these new fees has not been finalized.”

Colorado: Jim Mulvihill, interim executive director of the Colorado Horseman's Association, wrote in an email that the Colorado Division of Racing stepped up to pay it out of their own budget. “So, no cost is being passed on to the track or horsemen,” he wrote.

Minnesota: According to Charlene Briner, interim director of the Minnesota Racing Commission, the commission is “continuing to evaluate the mechanism for collecting funds to pay the fees that will be assessed.”

Virginia: Executive secretary of the Virginia Racing Commission, David Lermond, explained that the commission has elected to pay its share out of its operating fund. “We're not making the horsemen pay for this,” said Lermond.

The TDN asked the Authority for information about how individual tracks are electing to collect their fees. “Would advise asking the tracks themselves that question,” the spokesperson responded.

The TDN reached out to some of the tracks facing the largest fee assessments, starting with the big three in New York: Aqueduct, Belmont Park, and Saratoga Race Course.

The New York Thoroughbred Horseman's Association (NYTHA) and the New York Racing Association (NYRA) have agreed to split the cost “and HISA has approved our plan,” wrote Joe Appelbaum, NYTHA president, in an email.

NYRA will pay approximately $800,000 and the remaining $800,000 comes from a per-start fee. The fee will begin in Saratoga and will be $50 at Aqueduct, $70 at Belmont and $90 at Saratoga. We are hoping to reimburse all runners from fourth on down,” Appelbaum wrote, adding in a follow-up call that NTYHA and NYRA area still working out the reimbursement part of the equation. Officials at NYRA confirmed Appelbaum's remarks.

Now to the Maryland tracks.

“The Maryland industry has historically divided joint expenses 50% track, 44% horsemen (Purse Account), 6% Bred Fund, consistent with the Ten Year Agreement effective 1/1/13.

“For the HISA assessment for 2022, the stakeholders have agreed to divide the cost of HISA in accordance with that formula,” wrote chairman and CEO of the Thoroughbred Horseman's Association (THA), Alan Foreman, in an email.

No individuals will be assessed or charged with starter fees, explained Foreman, adding that the tracks “cannot dictate” an inequitable formula.

“HISA encourages agreements among the stakeholders, and we have done that in [Maryland]. We have encouraged our fellow horsemen's organizations to do the same,” he wrote.

According to Bill Badgett, executive director of Florida operations at Gulfstream Park, that track has yet to settle on a final method of fee collection.

TDN also reached out to the operators of Monmouth Park and Parx Racing–both tracks among the higher end of the fee assessments–but hasn't received a response before publication.

Voluntary Agreements…

As of Friday, key portions of the racetrack safety program are scheduled to go into effect.

Among these regulations is a uniform crop rule and baseline fitness requirements for jockeys, a voided claim rule (allowing owners or trainers to void claims in the event of post-race lameness or other problems), and veterinary treatment documentation requirements for owners and trainers.

Who's going to be responsible for overseeing HISA's new safety-related duties, which would similarly include tasks like the regulatory examination of horses?

In short, commissions can enter into voluntary agreements with HISA, permitting existing staff within those states to perform the tasks outlined by HISA.

If a commission chooses to eschew that agreement, then HISA must send in substitute staff to fulfil these functions.

The TDN asked the Authority for a list of tracks which have signed a voluntary agreement with HISA but received no response. Nor did the Authority answer questions about whether it has enough staff to accommodate the needs in states that eschew the voluntary agreement.

According to the Association of Racetrack Commissioners International's (ARCI) Ed Martin, the following 15 states “have some sort of written representation with HISA of what they are currently doing, and how that fits into what HISA would like to have done.”

These state are: Arkansas, California, Colorado, Delaware, Florida, Illinois, Indiana, Iowa, Kentucky, Maryland, Ohio, Pennsylvania, Virginia, Washington and West Virginia.

Martin stressed that this isn't a definitive list, with some states potentially having entered into some kind of agreement with HISA without his knowledge.

It's currently unclear if the New York State Gaming Commission has entered into such an agreement with HISA, but according to NYRA, its staff are fulfilling HISA's new safety functions.

According to NYRA spokesperson Pat McKenna, “a NYRA designee will be enforcing the HISA rules that are beyond the purview of the state steward.”

In a follow-up call, McKenna explained that these personnel will include a safety steward, a steward designee, and regulatory veterinarians.

As of Friday, a number of prohibited practices go into effect, including blistering, the pin and freeze firing of horses (beginning with the foal crop of 2022), and the use of “electrical medical therapeutic devices including magnetic wave therapy, laser, electro-magnetic blankets, boots, electro-shock, or any other electrical devices that may produce an analgesic effect within forty-eight (48) hours of a training activity or of the start of the published post time for which a Horse is scheduled to race.”

What are the possible sanctions in the event of a prohibited practice violation? And who exactly could face sanctions? The Authority failed to respond when asked.

Not a subscriber? Click here to sign up for the daily PDF or alerts.

Thu, 30 Jun 2022 12:21:00 -0500 en text/html https://www.thoroughbreddailynews.com/as-many-questions-as-answers-on-eve-of-hisa-implementation/
Killexams : The Best Call Centre Software

Our independent reviews and recommendations are funded in part by affiliate commissions, at no extra cost to our readers.

Compatible with multiple phone systems?

Small businesses looking to scale in the future

Small businesses with teams who need unified communications to collaborate with ease

Companies in need of a small business solution

Small businesses wanting simple, easy-to-use call centre setups

Small businesses wanting a fully bespoke, personalised call centre solution

Small businesses wanting a comprehensive VoIP solution

X6 Package = £76 per user/per month

X7 Package = £86 per user/per month

X8 Package = £105 per user/per month

 Bespoke pricing that depends on package features and integrations

Voice Package = £53 per user/per month

All Media Package = £83 per user/per month

Growth Package = £12 per user/per month

Pro Package = £35 per user/per month

Enterprise Package = £60 per user/per month

Starter Package = £10 per user/per month

Business Package = £20 per user/per month

Enterprise Package = Bespoke

Call Centre Pro = £37 per user/per month

Call Centre Enterprise = £74 per user/per month

According to our research, the best call centre phone system provider is 8×8. Its call centre solution offers an advanced platform with multi-channel support, plus excellent hardware integration to help you get set up with ease – all at an incredibly affordable price.

But the important question is, regardless of 8×8's title as our best call centre software provider, is it the right choice for your business?

It isn't the only game in town – the other providers on our list all offer great features and benefits. For a handy price comparison, we recommend taking a moment to get personalised call centre software pricing quotes for your business. This service is free, takes just minutes, and there are zero obligations on your part.

Or, if you want to carry out further research, read on for our review of the best call centre software for small UK businesses. We’ll also deliver you some top tips on choosing the right service for your business.

Save by Comparing Telephone System Quotes Do you already have a telephone system? Get quotes – it only takes a minute

The best call centre software: UK providers

According to our expert research, the best call centre phone system providers are: 

The best call centre software and phone systems: deep dives

The top six call centre telephony systems are provided by RingCentral, Avaya, 8×8, Nextiva, Cisco, and Freshdesk

Whether you’re searching for the best support, pricing, scalability, or more, we’ve profiled each of these top call centre software providers for small UK businesses to help you find the best match for your priorities.


X6 Package = £76 per user/per month

X7 Package = £86 per user/per month

X8 Package = £105 per user/per month


Best for: small businesses looking to scale in the future

8×8’s contact centre software offering is great for anyone after a sophisticated solution. Its outbound and inbound call features are just as strong as its customer management features, making it a great out-of-the-box option for businesses that don’t need a bespoke package. 

Not only that, as well as a native CRM solution, 8×8 offers CRM integrations – so you can set up your call centre software to work alongside your current customer relationship management system. You can even set up payment processing to keep all of your operations in one place.  

With customer journey analytics, workforce management, webchat, queuing, and callback features all part of the solution, 8×8’s tools offer everything you need to grow and manage your customer base. Just bear in mind that it’s not the most intuitive of platforms to use.

Software integrations include:

Dynamics 365

Salesforce CRM


Compatible phone systems include:




Top Features:
  • Manage call quality with dashboard reporting and agent scoring
  • Open APIs to integrate with a range of existing software platforms
  • Use intelligent AI to help build an efficient contact centre
  • Manage workforce with shift scheduling, forecasting, and holiday planning
  • Access cloud-based reports from any device with a login


 Bespoke pricing that depends on package features and integrations


Best for: small businesses with teams who need unified communications to collaborate with ease

RingCentral has three call centre packages to choose from. Its basic package is ideal for small-scale call centre solutions – inbound and outbound calling capabilities, interactive voice response (IVR), and automatic call distribution (ACD) are three of its main features. 

These features allow call centres to filter out any customers that can be assisted by a recorded message, and free up live agents to handle more complex calls. It also means the call queue is handled in a way that ensures queries go to the agents with the right qualifications.

RingCentral’s most popular offering is its Advanced call centre package. This package allows call centres to interact with customers and clients on an omnichannel basis, including via email, chat, SMS, and social media. 

RingCentral has been developed for use on Android and iOS tablets and phones, Windows-operated computers, and Macs. There are a huge number of integrations available, too, allowing businesses to build a bespoke call centre software package.

Software integrations include:


Zoho Flow

Freshdesk Premium CTI

Compatible phone systems include:




Top Features:
  • AI digital routing to interpret and direct inbound communications
  • IVR to enable self-service for admin-based enquiries
  • Workforce management tools to arrange shifts and manage performance
  • Supervisor tools to enable call recording, as well as silent monitoring
  • Agent tools including script assistance, call transfer, and availability setting


Voice Package = £53 per user/per month

All Media Package = £83 per user/per month


Best for: companies in need of a small business solution

Avaya’s call centre phone system isn’t quite as sophisticated as RingCentral’s system, but it’s still packed with features. There are two packages to choose from: Voice and Digital, the latter of which enables agents to correspond with customers and clients through email, chat, and SMS as well as over the phone.

Businesses that invest in an Avaya call centre phone system can expect an intuitive user experience – great for onboarding call centre staff – and live monitoring in case a manager needs to assist in a call. There’s also voice-to-text transcription to aid in delivering real-time prompts to call centre staff, and other useful tools to aid productivity. 

Inbound and outbound calls can be accounted for on a pay-as-you-go or pay monthly basis, depending on which option is the most cost-effective for your business. Avaya also has a range of compatible handsets, enabling businesses to benefit from a complete call centre phone system solution. 

Software integrations include:

Google for Work

Salesforce CRM


Compatible phone systems include:

Avaya J179

Avaya J189

Avaya J139

Top Features:
  • Skills-based routing to ensure callers speak to the right agent
  • Quality management and training with Digital package
  • Ability to send real-time prompts to agents to help them through difficult calls
  • Multi-channel communication with Digital package
  • Real-time and historical reporting with both packages


Growth Package = £12 per user/per month

Pro Package = £35 per user/per month

Enterprise Package = £60 per user/per month


Best for: small businesses wanting simple, easy-to-use call centre setups

Freshdesk can be used as a basic ticketing system to address customer enquiries, or it can be used as a full-on call centre software solution. The software supports email, social media, web chat, and bots, in addition to a call centre phone service. 

Unlike some of the more heavy-duty call centre phone systems featured on our list, Freshdesk is available as a browser app, meaning agents can access the software on their mobile phone or tablet. 

With knowledge base management to help advisors answer customer questions, and the option to build customer satisfaction surveys, Freshdesk is a great solution for a small business looking for a lite yet scalable call centre solution that will enable them to place their focus on customer service.

Software integrations include:

Zoho CRM

Google Analytics


Compatible phone systems include:




Top Features:
  • Available as a mobile app or browser-based app
  • Multi-channel ticket assignment automatically given to available agents
  • Integrates with other business solutions and 300+ native apps to create seamless workflows
  • Helpdesk performance management integration to monitor staff performance
  • Free plan available (though it severely limits the call centre services you can offer)


Starter Package = £10 per user/per month

Business Package = £20 per user/per month

Enterprise Package = Bespoke


Best for: small businesses wanting a fully bespoke, personalised call centre solution

Cisco is one of the biggest names in UK telecoms, so it makes sense that it has a whole suite of solutions for businesses to take advantage of. Its tools have been designed so that they’re easily integratable with each other, as well as with third-party software.

The telecommunication giant’s call centre phone system has been designed with enterprise businesses in mind. It supports up to 3,000 agents, and comes with advanced ACD and IVR. Companies can also set up chatbots, and benefit from omni-channel communication.

The Webex platform is browser-based, meaning it’s not designed for use on tablets or mobile phones. If you do want to use VoIP phones in addition to headsets, then you’ll need to select phones from Cisco’s range of IP handsets. 

Software integrations include:




Compatible phone systems include:

Cisco IP DECT 6825 Handset

Cisco IP Phone 8800 Series 

Cisco IP Phone 7800 Series 

Top Features:
  • Supports inbound and outbound voice, email and web chat
  • Historical dashboards and live reporting to assess performance
  • Skills-based routing for all channels to promote effective customer service
  • Open API so developers can integrate a whole range of software
  • Cloud-based web application to support remote workers


Call Centre Pro = £37 per user/per month

Call Centre Enterprise = £74 per user/per month


Best for: small businesses wanting a comprehensive VoIP solution

The majority of Nextiva customers comment on how easy its call centre phone system is to get to grips with. It offers all the features you'd expect from call centre software, including IVR, call recording, and automatic call distribution.

In addition to offering all the tools your agents need to effectively manage inbound and outbound calls, Nextiva provides call centres with reporting and dashboard capabilities, meaning team leaders can see how well individual agents are performing.

Nextiva offers businesses a complete VoIP phone system solution, meaning your contact centre phone system can easily integrate with your business’s telecommunication infrastructure. For example, call centre agents can forward calls to internal handsets, and auto-attendants can divert calls away from your contact centre if specific advice is needed.

Software integrations include:


Salesforce CRM


Compatible phone systems include:




Top Features:
  • Call analytics include total calls, talk time, and both inbound and outbound calls
  • VoIP app allows agents to take calls on their mobile phone while on the go
  • Route calls to agents in a certain order depending on experience
  • Tools such as barging and call pulling allow for a seamless experience when adding agents to the call, or transferring to a different device
  • Omnichannel support lets you assist on a preferred channel

How to choose the right call centre software for your small business

Look at the call centre software first, and make sure it offers you all the features you need. Will it allow your team to ring out (make outbound calls), as well as take calls? Can you set up things like an auto-attendant and interactive voice response? Can you set up call queuing and recording?

Make sure the software is scalable. Check whether you can add sophisticated features like ticket assignment, omnichannel support, and voicemail transcription. Also look at whether it integrates with your existing customer relationship management (CRM) system or whether it offers a sufficient native CRM system. 

Then start choosing your call centre phones. Different software packages are compatible with different handsets, and most suppliers will recommend the right phone package for either a complete on-premise or cloud-based call centre phone system solution.

It can be an extremely time consuming task researching and organising the setup of call centre software. If you feel like you need help finding the right call centre phone system and software for your small business, you can always use our free phone system comparison tool to receive bespoke, personalised quotes. Our cost comparison tool has been designed by our telephone system experts to help guide businesses to the right solution. 

Once you’ve answered a few simple questions, you’ll be sent free no-obligation quotes from providers that match your needs. The comparison tool is free to use, and has helped countless small businesses over the past year alone.

Best call centre phone systems and software: a summary

As mentioned earlier, the best call centre software provider is 8×8. Its call centre solution offers an advanced platform with multi-channel support, plus excellent hardware integration to help you get set up with ease, all at an incredibly affordable price. 

If you’re after a sophisticated out-of-the-box call centre solution, you should look into RingCentralFor a bespoke, scalable call centre solution that you can bring in-house as well as access remotely, Cisco is worth a look. Cisco’s team will be able to create a call centre package for the most niche of business setups. 

For a solution that’s sophisticated but a little less tech-heavy, Nextiva and Avaya are good options to consider, while small businesses looking for a lite solution that can be integrated with an existing VoIP phone system may want to look at Freshdesk

Regardless of our opinion, you should always compare call centre software providers before signing on the dotted line. The last thing you want is to be stuck in a contract with a service that doesn’t fulfil the needs of your business, even if it is, generally speaking, a great product.

This is where our custom-built comparison tool comes in. We've partnered with some of the best call centre phone system suppliers to help you get the best service for your business. Simply provide us with a few basic details, and providers will be in touch with bespoke personalised quotes for you to compare, along with further details about why the service they offer would best suit the needs of your business.

Call centre phone system FAQs

What are some of the burning questions when it comes to choosing a call centre phone system? 

What are the main call centre phone system features?

What are the top six features you should be looking for when it comes to choosing a call centre phone system? 

  • Inbound call management – makes handling calls more efficient through interactive voice response and automatic call distribution
  • Omnichannel support – assists customers via multiple digital channels, including email, SMS, and instant messaging
  • Outbound call management – auto-dials numbers to increase the likelihood of reaching a potential customer
  • CRM integration and an open API – integrates your call center phone system with customer relationship management software and other business tools
  • Call centre reporting – a dashboard that displays things like number of calls taken, cases resolved, and time spent on the phone
  • Interactive voice response – a machine answering system through which callers can complete basic tasks like registration or payment 

What are the benefits of a call centre phone system?

A call centre doesn’t necessarily mean hundreds of employees sat behind a computer screen answering phone calls. It can simply be a couple of employees using a dedicated call management system, which assists with customer enquiries or outbound sales calls. 

By making the call centre software and phone system investment, businesses can benefit from:

  • Increased efficiency – calls are directed to call handlers with expertise in a specific area, increasing customer satisfaction
  • Improved customer experience – dedicated and trained call handlers ensure customer calls are dealt with professionally
  • Business growth – staff are trained to convert casual enquirers into committed buyers, and are shown how to retain customers that may have a complaint
  • Sales funnel management – dashboards alongside customer accounts will deliver you a bird's-eye view of your sales funnel 

How much does a call centre phone system cost?

A call centre phone system can cost from around £40 per user, per month for the software alone. 

The overall cost depends on the features you need (for example, whether you’re looking for voice-only or omnichannel customer handling), and whether you’re considering purchasing handsets, too. 

If you are investing in handsets as well as call centre software, you’ll need to consider the cost of configuring the handsets, plus any installation costs. 

VoIP handsets can cost upwards of £100, while installation costs can range from hundreds to tens of thousands of pounds depending on whether you’re looking at a cloud-based or on-premise solution.

Startups.co.uk is reader-supported. If you make a purchase through the links on our site, we may earn a commission from the retailers of the products we have reviewed. This helps Startups.co.uk to provide free advice and reviews for our readers. It has no additional cost to you, and never affects the editorial independence of our reviews.

Wed, 31 Mar 2021 13:41:00 -0500 en-GB text/html https://startups.co.uk/phone-systems/call-centre-software-and-phone-systems/
Killexams : Verizon Business sees 20 percent opt-in for mobile campaign

Verizon Business promoted its latest telecommunications offerings via mobile at an international tradeshow, generating a 20 percent opt-in amongst attendees.

Verizon captured nearly three times as many Avaya show attendees and their contact details via the mobile campaign compared to traditional tradeshow capture mechanisms. Briabe Media furnished Verizon Business with the mobile marketing service.

Mobile Marketer?s Giselle Tsirulnik interviewed Richard Dyer, vice president of operations at Briabe Media, Venice, CA. Here is what he said.
What was the strategy for Verizon?
Verizon Business? strategy for this event was twofold ? positioning and generating sales leads. 

First, it wanted to stake out a unique position for itself by setting itself apart from the other telecommunications vendors at the conference. 

The company would cut through the normal conference marketing tactics and clutter of booth signage and promotional item deliver a ways to gain the attention of the conference attendees. 

The vehicle that created a certain amount of buzz among the attendees for Verizon Business ? the mobile-based Scavenger Hunt game.

The second part of the strategy is centered upon generating qualified sales leads for Verizon Business. 

In order to be eligible to play the game and win the prizes, contestants had to register. 

Once they registered, Verizon had access to the database that contained their contact information and well as how they responded to the questions, the number they responded to, and whether they attended presentations sponsored by telecommunication partners affiliated with Verizon for the conference. 

Taking that information in total, Verizon possessed the identity of people who had a strong interest in Verizon's products and services. 

An interesting byproduct arose in this area of qualified sales leads. 

On several occasions, contestants would engage in conversations with Verizon Business personnel about the game, creating additional venues to have discussions about the services of the company.

Why was mobile ideal to fulfill this strategy?
The mobile application uniquely complements Verizon Business' strategy in many ways. 

The mobile application allowed Verizon to maintain a direct uninterrupted connection with the conference attendees throughout the show via a device they were intimately familiar with, their cell phone.

Further, the clear selection of opting into the marketing campaign, the participants did not feel there was a level of intrusiveness despite the fact the campaign lasted for four days. 

This point was been validated by the extremely low number of contestants who opted to exit the game.

By sending the basic questions to their cell phones, the contestants were able to interact with the campaign wherever they were at the trade show site.

Furthermore, if they were busy at the time the question was sent, they could opt to answer the question at a time of their convenience. 

By providing flexibility in terms of space and time gave the contestants to a way to play the game on terms that met their requirements and needs.

With questions being sent to an individual's phone, the responses are only known to the individual contestant and the administrator of the system, and the ability to answer the questions at a time of their convenience all create a personal way to interact and engage with the brand, in this case Verizon Business.

You say, ?This was an event program used to capture tradeshow attendees and drive them to Verizon engagements throughout the show.? Can you go into more detail about what you mean by this?

Once a person registered to become a contestant in the Scavenger Hunt game and became eligible to win the prizes, there were two ways for them to gain points for answering questions correctly. 

One set of basic questions tested their knowledge about Verizon Business services. In addition to the basic questions, there were a set of bonus questions that, if answered correctly, would add to a contestant's total score. 

These bonus questions were administered at the end of a presentation of a partner vendor. 

This increased the awareness of Verizon's business partners? service offerings and their capabilities.

What role did Briabe Media play here?
Briabe Media provided the end-to-end service for the client. 

This included working with Verizon?s representatives to identify the best mobile solution given its goals and objectives; developing, executing and managing the SMS Scavenger Hunt; developing and hosting the mobile Web site; Creating marketing communications materials to promote the scavenger hunt at the event; and managing the prize administration.

Why is mobile ideal at trade shows?
Unlike consumers, business professionals must stay connected to their communications devices for business updates, time-sensitive decision making and to maintain productive while attending events like tradeshows.

In fact, researcher PhoCusWright recently found that 71 percent of frequent business travellers own a smartphone, compared to 25 percent ownership for the entire market. 

Additionally, a great deal of the activity at trade shows take place in unstructured ways. 

For example, many attendees explore the aisles of the convention to discover new product offering. 

Others want to capture competitive information by visiting a rival's booth to listen to their presentation.

Yet others take advantage of career networking opportunities. 

Finally, some attendees patrol the venue in the hopes of bumping into a former colleague.

Often times, a single person undertakes all of these activities during the course of a trade show. 

The common element of these occurrences is that they take place while the person is not tethered to a LAN cord or even a fixed WiFi connection, rather they take place while a person is walking the tradeshow space. 

This physical flexibility while still remaining connected creates an ideal platform for mobile applications.

Here is one campaign creative:

Tue, 23 Feb 2021 06:54:00 -0600 en-US text/html https://www.marketingdive.com/ex/mobilemarketer/cms/news/messaging/6485.html
Killexams : Avaya to Showcase Composable Contact Center Solutions for Customers, Employees that Deliver Total Experiences at Customer Contact Week (CCW)

RALEIGH-DURHAM, N.C., June 21, 2022--(BUSINESS WIRE)--Avaya (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced that at Customer Contact Week 2022 (CCW), the world’s largest contact center event series taking place now through June 23, it will showcase composable contact center solutions in the Experience Economy where, in order to succeed, businesses must deliver Total Experiences for customers and employees. Avaya is one of the only vendors in the industry delivering customers and end-users a Total Experience – the intersection of Customer, Employee, User, and Multiexperience.

Avaya OneCloud™ CCaaS makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint, enabling businesses to provide a Total Experience.

"Today’s customer knows what they want, exactly when and how they want it, and has high expectations for each interaction with a brand," said Paul Lang, Head of Contact Center Solutions Marketing, Avaya. "Giving them what they want, however, will take brands moving to a total and effortless experience across applications, devices and interactions. This type of experience is only possible when cloud capabilities, AI and automation are mixed into every customer touchpoint and digital channel, and this is what Avaya OneCloud CCaaS provides."

Avaya sessions include Key Trends in Conversational Artificial Intelligence (AI) and How to Compete in the Experience Economy. Avaya OneCloud™ CCaaS demonstrations on-site focus on applications – Conversational AI, Virtual Agent, and Composable Desktop. Monolithic, generic apps don’t enable businesses to create and deliver personalized experiences. A platform approach, with composability at its core, allows companies to completely reimagine communications by breaking down monolithic apps into discrete components, each of which can then be built, scaled, and maintained independently. Avaya Workspaces helps Improve agent productivity and the overall employee and customer experience by integrating multiple applications into a single modern composable desktop and empowering customer support to personalize the customer experience by enabling them to view and interact with customer journey details.

Join Avaya at CCW for customer panel discussions about embracing and delivering a Total Experience moderated by Brian Cantor, IQPC Analyst, on Wednesday, June 22, and Thursday, June 23, from 11:00 a.m. – 11:45 a.m. PT. Find out How to Compete in the Experience Economy from Avaya Director and Chief Evangelist Steve Forcum on Wednesday, June 22, and Thursday, June 23, from 1:45 p.m. – 2:30 p.m. PT. All Avaya sessions take place at the Avaya Pavilion #1, in the Caesars Forum Conference Center.

According to Gartner Peer Insights, global organizations that have implemented Avaya OneCloud CCaaS to Improve customer experience have touted its functionality and performance, as well as the future vision for the solution. Users have called Avaya OneCloud CCaaS a "hugely capable solution providing group-wide benefits for a digital business," and a "simple and easy to use cloud solution." Avaya is delivering contact center solutions through Avaya OneCloud CCaaS including:

  • Smarter self-service: Deliver intelligent, conversational self-service—24/7—with options to connect with a live agent.

  • Intelligent routing: Match customers with the best employees using business rules, internal and external context, and desired outcomes.

  • Customer Journey Intelligence: Get ahead of every interaction by predicting needs and proactively engaging customers with customer journey intelligence.

  • Completely connected employees: Enhance team collaboration with converged communications that dissolve front- and back-office silos.

  • Simplify with a composable desktop: Put everything employees need in one place. Provide employees with a consolidated, simplified desktop view of everything they need across voice and digital channels. Connect your CRM application to get the best of both worlds.

  • Deliver more with AI: Be ready for whatever customers might want next. Increase employee performance in real time by delivering prompts, initiating workflow actions, and enhancing compliance based on spoken words or phrases.

  • Maximize performance: Create stronger teams. Improve interactions and identify skills gaps using quality management and advanced scoreboards to track, manage, and Improve team performance, including gamification, coaching, and eLearning.

Reserve time with Avaya at CCW by contacting avayaevents@avaya.com to explore an enhanced contact center experience for your business.

Additional Resources

About Avaya

Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at http://www.avaya.com.

Cautionary Note Regarding Forward-Looking Statements

This document contains certain "forward-looking statements." All statements other than statements of historical fact are "forward-looking" statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "our vision," "plan," "potential," "preliminary," "predict," "should," "will," or "would" or the negative thereof or other variations thereof or comparable terminology. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Annual Report on Form 10-K and subsequent quarterly reports on Form 10-Q filed with the Securities and Exchange Commission (the "SEC") available at www.sec.gov, and may cause the Company’s real results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, in light of these risks and uncertainties, the matters referred to in the forward-looking statements contained in this press release may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.

All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners.

Source: Avaya Newsroom

View source version on businesswire.com: https://www.businesswire.com/news/home/20220621005161/en/


Julianne Embry

Tue, 21 Jun 2022 06:25:00 -0500 en-AU text/html https://au.finance.yahoo.com/news/avaya-showcase-composable-contact-center-120000336.html
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