Download Free CRT-450 boot camp and Practice test Salesforce Certified Platform Developer I exam is entirely easy with CRT-450 exam questions. All it needs to register on killexams website, choose the CRT-450 exam from list and apply. There is a tiny amount for that. Download CRT-450 Exam Questions and exam prep. Read and memorize CRT-450 PDF Dumps from PDF file. Practice with VCE software and face the actual CRT-450 test. That is all.

Exam Code: CRT-450 Practice exam 2022 by team
Salesforce Certified Platform Developer I
Salesforce Salesforce Study Guide
Killexams : Salesforce Salesforce Study Guide - BingNews Search results Killexams : Salesforce Salesforce Study Guide - BingNews Killexams : Millennials, Mobile And The Sales Trends That Are Taking Over In 2016

Usually it’s difficult to tell who’s going to win a game after just one quarter, but if your sales and marketing teams are already starting to feel like the Cleveland Browns, you may want to huddle up and add the following sales trends to your playbook.

Illustration by Propoint Designer Jeff S.

Let Product Demos, Case Studies And Reviews Do The Talking

More and more buyers are making their purchase decisions without involving a sales rep. Instead, they consult existing web content about products to guide their choices. According to a Walker Sands Communications study,

So, how do you make sure that buyers get in touch with you? deliver them what they’re looking for.

“The most influential content includes product demos (52%), case studies (47%), and online reviews (43%),” Walker Sands revealed.

Product demos are persuasive because “[h]umans are visual creatures,” as Forbes reported a few years ago. In fact, “65% of us are visual learners.”

That percentage should sound familiar. If it doesn’t, see above.

Case studies are important because they show how your product or service resolved a customer’s problem. Thus, they demonstrate your expertise while highlighting whatever features of your product or service you want to emphasize.

You can also ask loyal customers to write reviews since more and more people are trusting the likes of Amazon, Yelp, TripAdvisor and Google for advice on what to buy. Just don’t offer anything in return for those reviews, whether they’re on a review site or your own website.

“Reviews are most valuable when they are honest and unbiased,” says Google. “If you own or work at a place, please don’t review your own business or employer. Don’t offer or accept money, products or services to write reviews for a business or to write negative reviews about a competitor. If you're a business owner, don't set up review stations or kiosks at your place of business just to ask for reviews written at your place of business.”

Since quid pro quo is out of the question, you may be wondering how to get customers to provide feedback. First, deliver them a place to do so. Dedicate a page of your website to comments and then link to that page from every other page. Second, promote the page via signage and add a call to action to email newsletters and receipts. Third, ask! If you need motivation, remember that reviews on high-authority sites can help your SEO rankings. You may not get many reviews, but quality is better than quantity. When you receive great feedback, thank reviewers publicly to show your appreciation.

Repurpose Old Content To Make It Interactive

Not only are buyers increasingly relying on content, they've also changed their expectations about how that content should be presented. We’ve already extolled the virtues of telling a great story, but the Internet has shortened our attention span. Customers want to be entertained and engaged while they’re being educated. Consequently, we’ve seen the demand for interactive work, such as infographics and motion graphics, skyrocket over the past year.

Demand Metric has affirmed that It’s also a precise way to tell where a customer is in the buying funnel, according to the Harvard Business Review.


Think of interactive white papers, infographics and videos as a choose-your-own-adventure story. As your potential customer reads or watches your content, he or she is prompted to answer questions via a quiz, survey, poll or calculator. The person’s answers determine where he or she is directed next. The answers are also sent to your CRM, so you can tailor content to that person in the future.

Perhaps best of all, you can recycle old content by pairing bite-sized snippets with questions and other interactive features.

Cater To Millennials

Illustration by Propoint Designer Jeff S.

Brace yourself: Millennials are coming. If you don’t get that Game of Thrones reference, you’re already behind. Millennials account for a growing percentage of the people you’re selling to. According to the previously mentioned Walker Sands study, 55% of millennials surveyed had led a buying decision in the last year. And if that doesn’t coax you to retarget your content, “[r]eports on Millennial annual purchasing power widely range between $125 billion and $890 billion,” as stated by the U.S. Chamber of Commerce Foundation in its Millennial Generation Research Review. “A more consistent estimate is $200 billion of direct purchasing power and $500 billion of indirect spending, largely due to the influence on the spending of their mostly baby boomer parents.”

Since 80% of millennials sleep next to their phones, and three-quarters of them are on a social network, where they spend an average of 1.8 hours per day, it goes without saying that you need to get comfortable using Facebook, Twitter, Pinterest, YouTube and other platforms. But whatever you do, don’t make them angry.

On the upside, if millennials like your product or service, 86% of them are willing to write a glowing review.

Pay More Attention To The Mobile World

What's your main computer? It isn’t your laptop, it's your smartphone. The same holds true for your customers. Percolate’s chart shows adults surveyed use their smartphones more than anything else.

In fact, as of May 2015, “[M]obile traffic exceeded the amount of desktop traffic for the first time,” according to “This trend is only expected to continue as more and more people get rid of their desktop computers in favor of tablets and smartphones. The algorithm update that Google rolled out this year that penalizes sites that aren’t optimized for mobile will only cause this trend to increase.”

So start looking at sales through the prism of the mobile world. Mobile apps make you available to customers everywhere at any time. They also let you forecast sales or manage leads on the go. A Salesforce study found that 60 percent of the best-performing sales teams either use mobile sales apps already, or they plan to within the next two years. Our advice? Hop on board. This is the future.

Study And Share Your Analytics

What’s another common thread among successful sales teams? They’ve invested heavily in data analytics. In fact, Salesforce found that the best teams are 4.6 times more likely to say that their analytics abilities are “very good” or “outstanding.” Consequently, Salesforce is expecting a 74% jump in analytics usage in the next year and a half.

By no means should this come as a surprise. Analytics help remove the guesswork behind decisions and deliver you a benchmark for how you’re doing. Analytics have already taken over marketing. Expect them to take over sales, too.

“I believe that in 2016, you should focus on making sure that all your departments are speaking the same language and looking at the same data,” said Daniel Waisberg, Analytics Advocate at Google and founder and editor of Online Behavior. “This can be achieved through deep integrations between all your tools into a centralized data analysis platform.”

If you can get your sales and marketing teams to implement these sales trends, you’ll score major points with potential customers.

This piece originally appeared on the Propoint Blog.

Wed, 20 Jul 2022 01:45:00 -0500 Modicum en text/html
Killexams : Salesforce Has Reached Sustainability Aims Using Green Energy and Offsets

Salesforce was founded in 1999. It enables companies to take advantage of cloud computing, blockchain technologies, and artificial intelligence. In 2021, it reached the top 50+ on the Fortune 500 list. According to data from a new study from IDC, Salesforce and its ecosystem of partners will create 9.3 million new jobs and $1.6 trillion in new business revenues worldwide by 2026.

Salesforce announced that it has reached its net-zero targets across its entire value chain and uses 100% renewable energy for its global operations — a goal achieved by buying credits equal to the electricity it consumes. Its sustainability report says its tools are helping businesses of all sizes reduce their CO2 emissions. It says it prevents 100 gigatons of carbon by conserving, restoring, and growing 1 trillion trees and protecting the oceans.

“Climate change is the greatest challenge humanity has ever faced,” says Salesforce’s Vice president of Sustainability Patrick Flynn, as reported by Business Travel News Europe. He adds that the company delivers its products and services each day with zero emissions, pointing out that it runs its entire operations using green energy — or by using carbon offsets. Since 2019, the company has also focused on business travel and commuting emissions using a technology that tracks and analyzes such data. 

It does so by placing a price on its carbon emissions — something that is purely internal and that provides a financial incentive to cut its CO2 levels. To that end, Salesforce has set a goal of reducing its travel emissions by 50%, using 2019 as the benchmark year. It notes that business travel is integral to the company’s growth. However, it will replace air travel with rail travel. A 2019 study shows that travel by rail is 50% cleaner than travel by air. In some cases, it is 85%-95% cleaner. 

What are Salesforce’s sustainability goals? 

In 2017, it says it reached its net-zero goals. In 2019, it included all emissions from business travel and employee commuting. It then added the whole value chain. Using carbon offsets, it has reached 100% renewable energy for its operations. 

The goal now is 50% emissions reduction by 2030 and 90% by 2040, from a 2018 baseline. It will do that by buying carbon credits to preserve the rainforest and purchasing renewable energy from producers. It will also allow its workers to telecommute. 

Specifically, Salesforce follows six tenets as it helps other businesses get to net-zero: emissions reductions, carbon removal, planting and preserving trees, education and mobilization, innovation, and regulation and policy. 

“Core to Salesforce’s climate action journey is the continued reduction of our absolute emissions in a way that achieves a just and equitable transition to net-zero, in line with a 1.5°C future,” says the company’s sustainability statement. As a cloud pioneer and sustainability leader, Salesforce has been committed to accelerating the transition to clean and renewable sources of electricity since 2013. 

“Our work won’t stop now that we have reached 100% renewable energy. The ultimate goal is something bigger and more complex because matching our fossil fuel use alone won’t be enough. This is why, through behavior change and policy advocacy, we continue to work toward a future where clean and renewable energy is powering our operations and the world around the clock,” it adds.

To reduce its carbon footprint, it used the “net-zero cloud.” It is available to all in the Salesforce ecosystem and enables companies to track their emissions and reductions using “investor-grade data.” It says that this data quality is essential for third-party audits, financial filings, corporate reputation, and building trust with all stakeholders.

Since 2015, it has sought to decarbonize its real estate. But it is a goal that it learned was realistic in 2019 and 2020 during Covid. It focuses on its buildings, spaces, materials, and services that support those operations. To that, its cloud-based infrastructure is a catalyst for getting there. Indeed, it has started targeting a 10% annual carbon-intensity reduction. 

Another lesson it says that it learned from covid is that it can still be productive while traveling less — or by flying less and using rail transportation. It expects this strategy to result in at least a 50% reduction in business travel emissions intensity — defined as emissions divided by revenue relative to the fiscal year 2020. It says it is also building markets and advocating favorable public policies for sustainable aviation fuels, electric ground transportation, and travel booking technologies. 

What about your supply chain? How do you figure in carbon offsets?

Salesforce committed in 2020 that its suppliers — scope 3 — would be critical to its overall climate pursuit. It invests in its supply chain and encourages those companies to set science-based climate targets. 

Salesforce’s cloud-based technologies enable companies to track their carbon emissions and reduction strategies. 

Salesforce is clear that it uses carbon credits to achieve its goals. It purchases renewable energy and carbon credits to ensure rainforest nations keep their trees; trees soak up CO2 from the atmosphere. 

“The window of opportunity to achieve a 1.5°C world is closing fast. For the world to reach Net Zero emissions, we must rapidly deploy existing solutions today, while we also scale and innovate solutions for tomorrow such as carbon removals technologies. We must also prioritize emissions reductions today, which in turn limits the amount of removals we need later in the century,” it says. “We are deploying multiple types of capital including purchasing both avoidance/reduction and removal/sequestration carbon credits today, and over time we will transition to removals only.”

To that end, it supports financially the sequestration of 100 gigatons of carbon from the atmosphere. It does this by protecting trees and the ocean, which is also one of the largest carbon sinks on the planet. 

Salesforce set a goal in 2020 to back and mobilize the conservation, restoration, and growth of 100 million trees by the end of 2030. The company invests in 20 projects and has funded more than 40 million trees. It says it is also creating a sustainable ocean strategy that protects and restores coastal ecosystems and those who depend on them. It uses its cloud technology to promote ocean health, collect ocean data and tackle plastic pollution. 

Tell us about your impact investments and policy initiatives? 

Salesforce says that it also helps to fund “ecopreneurs” — a term it invented that applies to helping commercialize promising new climate technologies. Too often, it says there is little support for climate investments in the early stages. 

“We’re excited about innovations like new carbon capture technology, tools to scale fossil-fuel-free energy, and new platforms to channel investments in climate-focused restoration projects,” the company says. 

Salesforce will invest $10 million in those “ecopreneurs” by 2025. It will use “impact funds” or venture capital funds.

Moreover, “We engaged country leaders around the world, including in the U.S., U.K., EU, and Japan, to support ambitious nationally determined contributions that deliver progress on the Paris Agreement,” says the sustainability statement. 

“We called for the U.S. to make critical climate investments like the Clean Electricity Payment Program that puts the U.S. on a path to reach 50-52% emission reduction by 2030.”

Editor’s note: Don’t miss the virtual Environment+Energy Leader Solutions Summit, July 19-21. Learn tangible, innovative solutions to the struggles you face every day. Speakers from companies including Kellogg’s, Estée Lauder Companies, American Family Insurance, Tillamook and many more will share tactics and lessons-learned that can help you solve your energy management, sustainability and ESG challenges. Learn more about the Summit here, or go straight to registration!

Thu, 07 Jul 2022 19:13:00 -0500 Ken Silverstein en-US text/html
Killexams : Marketing Cloud Platform Market Comprehensive Study Explore Huge Growth in Future 2028 |Adobe Systems, Oracle, Salesforce, IBM

An exclusive Marketing Cloud Platform Market research report provides depth analysis of the market dynamics across five regions such as North America, Europe, South America, Asia-Pacific, Middle East and Africa. The segmentation of the Marketing Cloud Platform market by type, application, and region was done based on the thorough market analysis and validation through extensive primary inputs from industry experts, key opinion leaders of companies, and stakeholders) and secondary research (global/regional associations, trade journals, technical white papers, company’s website, annual report SEC filing, and paid databases). Further, the Marketing Cloud Platform market has been estimated by utilizing various research methodologies and internal statistical model.

Marketing Cloud Platform Market report also provide a thorough understanding of the cutting-edge competitive analysis of the emerging market trends along with the drivers, restraints, challenges, and opportunities in the Marketing Cloud Platform Market to offer worthwhile insights and current scenario for making right decision. The Marketing Cloud Platform report covers the prominent players in the market with detailed SWOT analysis, financial overview, and key developments of the products/services from the past three years. Moreover, the Marketing Cloud Platform report also offers a 360º outlook of the market through the competitive landscape of the global Marketing Cloud Platform industry player and helps the companies to garner Marketing Cloud Platform Market revenue by understanding the strategic growth approaches.

Request trial Copy of this Report:

Top Key Players Included in This Report: Adobe Systems, Oracle, Salesforce, IBM, Act-On Software, Cision, Etrigue, GreenRope, Hatchbuck, HubSpot, Infusionsoft, LeadSquared, Salesfusion, SAP,

Marketing Cloud Platform Market – Global Analysis to 2022 is an exclusive and in-depth study which provides a comprehensive view of the Marketing Cloud Platform market includes the current trend and future amplitude of the market with respect to the products/services. The Marketing Cloud Platform report provides an overview of the Marketing Cloud Platform Market with the detailed segmentation by type, application, and region through in-depth traction analysis of the overall virtual reality industry. This Marketing Cloud Platform report provides qualified research on the Marketing Cloud Platform market to evaluate the key players by calibrating all the relevant products/services to understand the positioning of the major players in Marketing Cloud Platform Market.

Marketing Cloud Platform Market, By Segmentation:

Marketing Cloud Platform Market segment by Type:

Private Cloud
Hybrid Cloud

Marketing Cloud Platform Market segment by Application:

Media & Entertainment
Energy & Power

The Marketing Cloud Platform report is a combination of qualitative and quantitative analysis of the virtual reality industry. The global Marketing Cloud Platform market majorly considers five major regions, namely, North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South & Central America (SACM). The Marketing Cloud Platform report also focuses on the exhaustive PEST analysis and extensive market dynamics during the forecast period.

Reason to Buy:
• Save and reduce time carrying out entry-level research by identifying the growth, size, leading players and segments in the global Marketing Cloud Platform Market.
• Highlights key business priorities in order to guide the Marketing Cloud Platform related companies to reform their business strategies and establish themselves in the wide geography.
• The key findings and recommendations highlight crucial progressive industry trends in the Marketing Cloud Platform Market, thereby allowing players to develop effective long-term strategies in order to garner their market revenue.
• Develop/modify business expansion plans by using substantial growth offering developed and emerging [name] markets.
• Scrutinize in-depth global Marketing Cloud Platform market trends and outlook coupled with the factors driving the market, as well as those restraining the growth at a certain extent.
• Enhance the decision-making process by understanding the strategies that underpin commercial interest with respect to products, segmentation and Marketing Cloud Platform industry verticals.

If you need anything more than these then let us know and we will prepare the report according to your requirement.

For More Details On this Report @:

Table of Contents:
1. Marketing Cloud Platform Market Overview
2. Impact on Marketing Cloud Platform Market Industry
3. Marketing Cloud Platform Market Competition
4. Marketing Cloud Platform Market Production, Revenue by Region
5. Marketing Cloud Platform Market Supply, Consumption, Export and Import by Region
6. Marketing Cloud Platform Market Production, Revenue, Price Trend by Type
7. Marketing Cloud Platform Market Analysis by Application
8. Marketing Cloud Platform Market Manufacturing Cost Analysis
9. Internal Chain, Sourcing Strategy and Downstream Buyers
10. Marketing Strategy Analysis, Distributors/Traders
11. Market Effect Factors Analysis
12. Marketing Cloud Platform Market Forecast (2022-2028)
13. Appendix

Contact us:
Amit J
Sales Co-Ordinator
International: +1-518-300-3575
Email: [email protected]

Thu, 14 Jul 2022 00:25:00 -0500 Newsmantraa en-US text/html
Killexams : We Need To Humanize The Customer Experience Again

Mike Esterday is the CEO of the global sales performance firm, Integrity Solutions.

More than half of customers don’t believe companies have their best interests in mind, according to the Salesforce Trends in Customer Trust survey. That doesn’t bode well for satisfaction, net promoter rates or future business.

The more companies invest in automating and digitizing the buying process to Strengthen customer experience, the clearer it becomes: Technology doesn’t solve everything.

The Salesforce study hints at a path forward, though: 95% of customers are more likely to be loyal to a company they trust and 93% are more likely to recommend a company they trust. Trust hinges on your people, not your systems. The question is, are your employees engaged, equipped and inspired to fulfill this role?

People Define Your Customer Experience

While companies often equate customer experience to (post-sale) customer service, the experience begins well before the deal is done. Trust comes from employees who are committed and inspired to create more value and provide differentiating service for their customers at every step. This isn’t the responsibility of one area of the company; it’s a mindset that must permeate the entire culture.

You can’t sustain that mindset when people are burned out or detached from the purpose of their work—a huge issue that’s contributing to today’s historically high quit rates. Yet, some companies are noticeably talent—and customer—magnets. They’ve created cultures where people know what they do is making a difference for customers and the company.

When employees understand how their work impacts customers, they become personally invested. This sense of purpose fuels them to create more value for customers. And the more engaged they become, the more discretionary effort they’ll put in to ensure customers remain loyal, even when problems or mistakes happen.

This kind of purpose-driven work is powerful. As Lisa Earle McLeod detailed in her bestselling book Selling with Noble Purpose, salespeople who are committed to improving their customers’ lives are consistently more successful than quota-focused salespeople. A Deloitte study on cultures of purpose reinforces the point: When employees feel they’re working for something greater than profit, their companies are more successful.

Three Pivotal Areas To Focus On

1. Sales

Sales teams know the double-edged sword of technology. It’s supposed to make things easier, but many feel overwhelmed, spending less time listening and understanding customer needs and more time logging data, reciting scripts and talking about products. If they’re not listening, though, they won’t learn what their customers value.

Salespeople need to refocus on the human-to-human value they bring to the relationship. Here are some critical focus areas:

• Develop a mindset that encourages two-way conversations. Successful salespeople are genuinely curious. They ask good questions to help customers discover their true challenges and needs—and they really listen.

• Develop their questioning confidence. If salespeople are reluctant to engage in open-ended questioning, it might be an issue not just of skill but of will, which is often rooted in negative beliefs about their abilities and about selling itself.

• Define what “selling” means in your organization. By defining selling as uncovering and meeting needs and creating value for people, you provide a positive roadmap for specific actions, behaviors and objectives at each stage.

• Redefine what “closing” means. Sales training often emphasizes closing techniques designed to get the customer to say “yes.” These dynamics create tension and undermine trust. They also imply that the salesperson can disappear when the sale is finalized.

2. Customer Service

“We value you as a customer. Your business is important to us.” These are nice words, but they often fail to translate into the actual experience. This doesn’t mean your people don’t care about their customers, but they might need a clearer process and framework to turn those words into action.

Improving customer service in your organization requires a combination of both process and people strategies, including:

• An effective customer service process, which allows people to bring out their best because it gives them consistency and an anchor to ground them. This is especially important when everyone’s juggling heavy workloads and dealing with a variety of customer issues.

• Learning and development centered around people, not scripts. Handling issues effectively starts with having productive conversations, and that looks different for each customer. Teams need the skills and tools to recognize and adapt in the moment so they can communicate in a way that connects with customers.

• Developing problem-solvers by moving away from a transaction-focused mindset. Mistakes happen. But skilled, motivated customer service reps are able to respond in ways that ultimately Strengthen the customer’s brand perception and trust. Asking good questions, thinking critically and listening non-defensively will allow your employees to engage with customers on a deeper level and get to the root of problems.

• Defining what “customer-centric,” honesty and integrity mean in your organization and integrating those into your training. Teaching people to be human and appreciate the customer’s frustration goes a long way toward building trust and loyalty.

3. Coaching

Giving meaning to the job is not just up to the employee. Managers play a critical role in helping employees find the “why” in what they’re doing. That’s where good coaching comes in. Successful managers:

• Coach people from a perspective of tapping into purpose and holding themselves accountable for their impact.

• Are vested in the employee’s success and personal fulfillment.

• Model, measure and reward behaviors that create an exceptional customer experience.

• Have confidence, credibility and skills to coach frequently and empower employees to produce desired results and reinforce a customer-centric culture.

• Celebrate stories of customer impact in team meetings and one-on-one coaching.

The Trust Difference

In a world dominated by technology, your people remain your most powerful differentiator. PwC's Trust in U.S. Business survey found almost half of consumers have started or increased purchases from a company because they trust it. A third have paid a premium for trust.

By understanding customer needs and delivering value based on those needs, your entire organization can work in sync to create a standout experience rooted in trusted, high-impact relationships.

Forbes Business Council is the foremost growth and networking organization for business owners and leaders. Do I qualify?

Fri, 29 Jul 2022 06:33:00 -0500 Mike Esterday en text/html
Killexams : New Data: Must-Have Benchmarks to Guide Your Omnichannel Strategy

The 2022 Omnichannel Retail Index (ORI), an annual benchmarking study of retailers now in its 7th year, uncovers how leading U.S. brands have stepped up their omnichannel investments. And the data reveals that although omnichannel is key for retail success, the majority still fall short on the omnichannel promise. In this webinar, industry experts from Salesforce and OSF Digital will discuss the findings and the implications for retailers/brands. 

Join us to:

  • Find out the overall adoption of digital and omnichannel best practices;
  • Discover the must-have capabilities for a stellar customer experience across channels;
  • Learn about the omnichannel areas of growth and areas that need improvement; and
  • Participate in the Q&A to get your questions answered
Mon, 11 Jul 2022 09:21:00 -0500 en-US text/html
Killexams : Dow up 525 points on gains in Microsoft, Salesforce Inc. stocks No result found, try new keyword!Shares of Microsoft and Salesforce Inc. are seeing positive momentum Wednesday afternoon, propelling the Dow Jones Industrial Average rally. The Dow was ... Wed, 27 Jul 2022 07:37:00 -0500 en-us text/html Killexams : Publish your work, it’ll open doors: Salesforce engineer No result found, try new keyword!He’s principal security engineer for Salesforce at the company’s headquarters in San Francisco, and has multiple patents and publications to his name. Ask him which field engineering students should ... Tue, 26 Jul 2022 15:04:45 -0500 en-in text/html Killexams : See Which Of The Latest 13F Filers Holds Salesforce No result found, try new keyword!Before we proceed, it is important to point out that 13F filings do not tell the whole story, because these funds are only required to disclose their long positions with the SEC, but are not required ... Wed, 27 Jul 2022 02:46:00 -0500 text/html Killexams : Sydney Salesforce partner FullCRM names Damian Martina as sales director
Sydney Salesforce partner FullCRM names Damian Martina as sales director

Damian Martina (FullCRM)

Sydney-based Salesforce implementation company FullCRM has appointed Damian Martina as sales director.

Martina will replace previous sales director and co-founder Peter Breusch, who was named chief technology officer earlier this year.

FullCRM said it also hired three new sales directors to meet its goal of increasing its headcount by 80 percent across its Melbourne Sydney and Brisbane officers before the end of 2022.

“We’ve always been a highly customer-centric company, but we’re taking it to the next level to further Strengthen our customers’ productivity and help them achieve their long-term transformation goals,” FullCRM chief executive officer Helen Peterson said.

“By January 2025, we will have achieved 250 percent growth in sales compared to the beginning of 2022.”

FullCRM also promoted Peterson from managing director to chief executive officer last month as part of the leadership shake-up aimed at helping meet its sales growth targets.

“The building of the sales team is a further example of the continual improvement that FullCRM seeks. The sales team will be looking to help our customers and partners understand how Salesforce can help their organisations grow, be more efficient and more connected,” said Peterson.

Commenting on Martin’s appointment Peterson also said, “Damian not only has deep product knowledge, but he also understands the services required to deliver top-notch implementations.”

“At FullCRM, we say that the product is a quarter of a great CRM. To create something special, you also need to align the people, processes and data. Damian is passionate about this philosophy and will ensure his team delivers the best possible service on every level.”

Martina previously worked at the Australian branch of US-based Salesforce partner Simplus as a senior account executive from March 2020 to May 2022. Simplus acquired Aussie salesforce partner Sqware Peg in 2019 as part of its expansion into the Asia Pacific.  

Prior to that, he was cloud solutions provider Cloud Industry Group's director of growth from September 2019 to March 2020, Brolly's head of sales and marketing from January 2018 to September 2019 and BidEnergy's chief revenue officer and general manager of sales and marketing from July 2016 to November 2017.

Mon, 18 Jul 2022 03:38:00 -0500 text/html
Killexams : InEight Leverages 3CLogic Voice Solution for ServiceNow and Salesforce to Streamline Support and Sales Teams

Article content


Integrated construction management software leader enhances operational efficiency and mitigates costs by migrating onto single cloud call center solution with rich integrations to its CRM and Customer Service Management platforms.

ROCKVILLE, Md. — 3CLogic, the leading voice-enabling and cloud contact center solution for CRMs and customer service management platforms, today announced the deployment of its platform by InEight, a leader in construction project management software leveraged in over 60 countries and trusted on over $1 trillion in projects worldwide. The latest technology partnership will support both its sales and support operations while integrating with its two primary workforce platforms, ServiceNow® and Salesforce®, for teams located across the United States, Australia, and Sri Lanka.

Advertisement 2

This advertisement has not loaded yet, but your article continues below.

Article content

Leveraging a combination of different voice and call center offerings across both its customer support and sales teams, the organization struggled with streamlining its daily operational workflows due to growing sales opportunities and a desire to scale inbound experiences for a global footprint. More importantly, limited voice integrations with both Salesforce Sales Cloud and ServiceNow Customer Service Management left a heavy dependency on manual work for routine tasks, such as on-call scheduling, impacting the overall productivity of both departments. The use of multiple call center platforms without meaningful integrations to the company’s primary systems of record also complicated the ease with which it could generate meaningful reporting insights without a heavy reliance on data exporting and Excel spreadsheets.

“InEight is always seeking to optimize the level of service it provides to its current and future global customers,” states Scott Workman, Chief Administrative Officer. “The latest deployment of 3CLogic’s voice and cloud call center solution for our support team is in keeping with that commitment by offering a unified solution that will enable a more personalized and faster form of response and service, while reducing our cost of operations through automation, more efficient support workflows, and enhanced analytical insights.”

Per a latest 2022 study1, 72% of individuals list calling as their preferred method of contacting an organization, with 27% of consumers reporting an increase in their use of call centers for services. Yet many sales and customer service representatives list technology as one of the primary hurdles preventing them from meeting customer needs and expectations.

“Organizations are developing a renewed appreciation for voice as a key engagement channel for both sales and customer support,” states Guillaume Seynhaeve, 3CLogic VP of Partnerships and Alliances. “Successful companies are making sure to include it as part of their digital transformation strategies in order to maximize the overall performance of their various teams while delivering the level of sales and service customers have come to expect.”

As part the deployment, InEight will be able to enjoy several enhancements including:

Automation of On-Call Scheduling with ServiceNow CSM – integration with ServiceNow’s native On-Call Scheduling application to replace the manual use of Excel spreadsheets for staff scheduling and save valuable administrative time.

Advertisement 3

This advertisement has not loaded yet, but your article continues below.

Article content

Salesforce Integrated Sales Dialer – streamlined sales operations through the consolidation of two separate dialing solutions into one leveraging 3CLogic’s native dialer and inbound routing workflows with Salesforce’s High Velocity application to optimize agent performance.

Integrated Voicemail Transcription and Assignment with Salesforce Sales Cloud – automatic voicemail transcription and creation of a Salesforce task for all incoming sales inquiries to reduce the time to respond while eliminating mundane work for the sales team.

Integrated Call Reporting with ServiceNow and Salesforce – integration of call data and KPIs with both ServiceNow and Salesforce to enable a consolidated view of engagement activities across both sales and support for easy insights into operational performance.

3CLogic is a ServiceNow Technology Partner available on the ServiceNow Store and a Salesforce AppExchange listed solution. For more information, please contact

About 3CLogic

3CLogic transforms cloud platforms or CRMs by seamlessly integrating voice with existing digital channels. Its innovative solutions extend CRM and data platform capabilities for Global 2000 firms by enabling advanced and scalable features such as optimized self-service experiences, virtual and live agent interactions, and conversational analytics. For more information, please visit

About InEight

InEight provides field-tested project management software for the owners, contractors, engineers and architects who are building the world around us. Over 575,000 users and more than 850 customers worldwide rely on InEight for real-time insights that help manage risk and keep projects on schedule and under budget across the entire life cycle. From pre-planning to design, from estimating to scheduling, and from field execution to turnover, InEight has powered more than $400 billion in projects globally across infrastructure, public sector, energy and power, oil, gas and chemical, mining, and commercial.

1 Contact Center Satisfaction Index 2022 I CFI Group

View source version on



Janet Mesh



This advertisement has not loaded yet, but your article continues below.


Postmedia is committed to maintaining a lively but civil forum for discussion and encourage all readers to share their views on our articles. Comments may take up to an hour for moderation before appearing on the site. We ask you to keep your comments relevant and respectful. We have enabled email notifications—you will now receive an email if you receive a reply to your comment, there is an update to a comment thread you follow or if a user you follow comments. Visit our Community Guidelines for more information and details on how to adjust your email settings.

Thu, 28 Jul 2022 00:05:00 -0500 en-CA text/html
CRT-450 exam dump and training guide direct download
Training Exams List