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Exam Code: Salesforce-Certified-Sales-Cloud-Consultant Certified Sales Cloud Consultant answers January 2024 by team

Salesforce-Certified-Sales-Cloud-Consultant Certified Sales Cloud Consultant

Content: 60 multiple-choice/multiple-select questions and 5 non-scored questions

Time allotted to complete the exam: 105 minutes

Passing score: 62%

Registration fee: USD 200, plus applicable taxes as required per local law

Retake fee: USD 100, plus applicable taxes as required per local law

Delivery options: Proctored test delivered onsite at a testing center or in an online proctored environment. Click here for information on scheduling an exam.

References: No hard-copy or online materials may be referenced during the exam.

Prerequisite: Salesforce Administrator credential

Please note: When evaluating questions and answers, please consider all currently available features including those available in either Lightning Experience or Salesforce Classic.

The Salesforce Sales Cloud Consultant test measures a candidate’s knowledge and skills related to the following objectives. A candidate should have hands-on experience implementing Sales Cloud solutions and have demonstrated the application of each of the features/functions below.

Industry Knowledge: 7%

Explain the factors that influence sales metrics, KPIs, and business challenges.

Explain common sales processes and key considerations.

Describe the common marketing processes and key implementation considerations.

Implementation Strategies: 12%

Given a scenario, determine how to facilitate a successful consulting engagement (plan, gather requirements, design, build, test, and document).

Given a scenario, determine appropriate sales deployment considerations.

Given a scenario, measure the success of a Sales Cloud implementation project.

Sales Cloud Solution Design: 21%

Given a set of requirements, design an end-to-end sales process from lead to opportunity to quote to close to order.

Given a scenario, analyze customer requirements to determine an appropriate solution design considering capabilities, limitations, and design trade-offs.

Given a scenario, identify an appropriate approach when designing the lead conversion process.

Describe the implementation considerations when designing a sales process. (validation rules, automation, record types, page layouts, and triggers).

Given a scenario, determine when it is appropriate to include custom application development or a third-party application.

Describe the appropriate use cases for Account and Opportunity Teams and the effect on sales roles, visibility, access, and reporting.

Explain the capabilities and use cases for Enterprise Territory Management.

Explain the capabilities, use cases, and design considerations when implementing Orders.

Explain the capabilities, use cases, and design considerations of Salesforce mobile applications pertinent to the sales process.

Explain the capabilities and use cases for Sales Cloud Einstein as it relates to the sales process.

Marketing and Leads: 8%

Explain how marketing capabilities support the sales process.

Given a scenario, recommend appropriate methods for lead scoring and criteria for lead qualification.

Explain the best practices for managing lead data quality.

Describe the best practices for using lead automation tools and campaign management.

Account and Contact Management: 13%

Given a scenario, explain how the ownership of account and contact records drive visibility of related sales information such as opportunities, activities, etc.

Explain the various methods for establishing relationships between accounts and contacts.

Given a scenario, explain the impact of having an account hierarchy.

Given a scenario, explain the methods for populating and maintaining account and contact data using data enrichment tools.

Given a scenario, explain the use cases and implications for implementing person accounts.

Opportunity Management: 13%

Given a set of requirements, determine how to support different sales process scenarios.

Given a scenario, determine the relationships between sales stages, forecast, and pipeline.

Given a scenario, describe the relationships between opportunities to assets, product line items and schedules, price books, quotes, contracts, campaigns, etc.

Given a set of requirements, determine the appropriate forecasting solution.

Describe the implementation considerations of multi-currency and advanced currency management on Opportunities.

Sales Productivity: 9%

Given a scenario, determine the key features that help to enable and measure sales productivity and adoption.

Identify use cases and considerations for using email and productivity tools.

Given a scenario, identify the appropriate mobile solution to Improve sales productivity.

Explain the use cases and best practices for using Chatter to enable collaboration in the sales process.

Sales Cloud Analytics: 9%

Given a set of desired metrics, determine the appropriate report, dashboard, or reporting snapshot solution.

Describe the implementation considerations of multi-currency on reports and dashboards.

Given a scenario, determine permissions and access to Reports and Dashboards.

Integration and Data Management: 8%

Explain the use cases and considerations for integrations common to Sales Cloud implementations.

Explain the use cases and considerations for data migration in Sales Cloud.

Given a scenario, analyze the implications and design considerations of large data and transaction volumes.

Explain how integration facilitates the exchange of data between Salesforce organizations.
Certified Sales Cloud Consultant
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Certified Sales Cloud Consultant
Question: 90
A Consultant is configuring Einstein Forecasting to help the sales team predict how much they will sell by the end of a
forecasting period.
Which two considerations should the consultant keep in mind to ensure that predictions are displayed? Choose 2
A. Predictions are based only on thestandard close date and Amount fields.
B. Predictions are only shown when at least 12 months of Opportunity data exists.
Answer: A,B
Question: 91
Cloud Kicks (CK) operates in multiple countries and wants to track historical exchange rates. The consultant at CX
has implemented dated exchange rates by using Advanced Currency Management.
How is the converted currency amount calculation on Opportunities determined?
A. The close date regardless of the opportunity stage
B. The close date only when the stage is closed
C. The current exchange rate regardless of the close date
D. The exchange rate at the time the opportunity is closed
Answer: A
Question: 92
Cloud Kicks wants to utilize Opportunities to report and track subscriptions to its Shoe of the Month club. Subscribers
can make a single payment or pay weekly, monthly, or quarterly.
Which solution should the consultant recommend to meet the requirement?
A. Enable schedules on the Product object.
B. Activate schedules on the Opportunity object.
C. Implement contracts with a lookup to the Opportunity object.
D. Configure assets with a lookup to the Opportunity object.
Answer: A
Question: 93
Cloud Kicks is concerned that the sales team is taking longer to dose opportunities in comparison to the same time last
year. The VP of sales wants to determine the number of closed deals on a monthly basis and compare the month-over-
month results.
Which two actions should the consultant take to meet the requirement? Choose 2 answers
A. Create a report based on the Opportunity reporting snapshot.
B. Create a dashboard component and schedule the dashboard to refresh monthly.
C. Schedule a reporting snapshot of the Opportunity History object to run monthly.
D. Schedule a reporting snapshot of the Opportunity object to run monthly.
Answer: A,D
Question: 94
During the requirements gathering workshops at Cloud Kicks, the project team and subject matter experts bring up
new ideas to incorporate4 into thecurrent project.
Which best practice should the consultant use to refocus the meeting and stay on topic?
A. Tell key stakeholders that the team is focused on other ideas,
B. Remind the team of the purpose and scope of this project.
C. Incorporate the new ideas into the solution design.
D. Invite only the subject matter experts to subsequent workshops.
Answer: B
Question: 95
The admin at Cloud Kicks needs to understand the adoption of Salesforce Files and multi-factor authentication.
What should a consultant recommend analysing adoption?
A. Review the Setup Audit Trail.
B. Create a report forthe Login History object.
C. Run the Salesforce Optimizer.
D. Open the Lightning Usage App.
Answer: C,D
Question: 96
Cloud Kicks sales reps want to see all of their current opportunities, and the full details, with a minimal amount of
navigation or dicks to cycle through them.
Which functionality should theconsultant recommend?
A. Construct a new Sales Console app including opportunities.
B. Create a My Opportunities report and open each opportunity in a new browser tab.
C. Create a My Team Opportunities report and open each opportunity in a new browsertab.
D. From the My Opportunities list view, select the Split View option.
Answer: D
Question: 97
Cloud Kicks(CK) is migrating Account and Contact information from a legacy CRM system into Salesforce using
Data Loader. Accounts in the legacy system have a unique ID field that is used to related Contacts to Accounts in the
legacy system, CK wants to automaticallymatch these Contacts to the relevant Accounts when loading Contacts into
What should a consultant recommend to meet the requirement?
A. Create Mater-Detail on Contact.
B. Create Master-Detail on Account.
C. Create External ID on Contact.
D. Create External ID on Account.
Answer: D
Question: 98
Cloud Kicks (CK) VP of technology wantsto start using Salesforce for all the sales teams automation. CK migrated
70 million records from a legacy database to the datawarehouse that will be synced with Salesforce. CK wants to
search and cross-reference records with the original source database.
What should a consultant recommend meeting this requirement?
A. Use the standard External ID field and map this to the source record ID value.
B. Use a custom External ID field and map this to the source record ID value.
C. Use the standard External ID field and map this to the Salesforce record ID value.
D. Use a custom field named External ID and map this to the Salesforce record ID value.
Answer: B
Question: 99
Multiple sales reps work together to close opportunities at Good Kicks. Management needs to know how much each
sales nap receives onopportunities they dose to maintain accurate quota reports.
Which solution should a consultant recommend to meet the requirement?
A. Set the organization-wide sharing default for the Opportunity object to Private.
B. Create custom fields on the Opportunityobject for sales reps to enter a credit percentage.
C. Enable Opportunity Spats and add the Opportunity Splits related list to Opportunity page layouts.
D. Enable Opportunity Team Selling and create a report grouped by Opportunity team member.
Answer: C
Question: 100
Cloud Kicks is in the process of implementing Salesforce for its sales teams. Senior management has concerns about
What should a consultant recommend to encourage adoption?
A. Establish goals and key metrics.
B. supply users access to a Sandbox environment.
C. Define the sales process.
D. Plan a first release with minimum features
Answer: A
For More exams visit

Salesforce Consultant answers - BingNews Search results Salesforce Consultant answers - BingNews Best Salesforce Certification Courses

Salesforce skills and certifications are in high demand in the information technology industry and you’ll be positioned to take your career to the next level with a few certifications under your belt. 

But what’s the best way to prepare for the exam? An online Salesforce certification course is an ideal place to start. Whether you’re new to Salesforce or need to brush up on your skills, we’ll go over several options for you to choose from that go beyond an test guide.

The Best Salesforce Certification Courses

We explored over 100 Salesforce certification courses on the web and come up with our top picks. The featured courses are from LinkedIn Learning, PluralSight, Trailhead and Udemy. While this CRM platform is popular and these names are well-known, you should the platform that make the most sense for your needs.

Here’s a description of each course, who it’s for and the price point. We’ve also categorized the courses by skill level: beginners, intermediate students and advanced students.  

Salesforce Certification Courses for Beginners

These Salesforce Certification Courses are great for if you’re just learning the ropes.

1. The Complete Salesforce Classic Administrator by Udemy

  • Who it’s for: Beginners
  • Price: $19.99

Just $19.99 gets you a seat in this bestselling course from Udemy — it’ll teach you everything you need to know to pass the Salesforce Administrator Certification Exam.

When you enroll, you’ll have instant access to 10.5 hours of on-demand video, 17 articles, 2 downloadable resources and 1 practice test. The class begins with a lesson on how to create your own free account. You’ll also learn core concepts of the platform along with the mechanics of deploying the Lightning Experience in Salesforce.

The class is instructed by Mike Wheeler, Salesforce trainer, and Aaron Wheeler, Adobe certified expert. It’s designed for beginners and those who are a bit more experienced who want to take the Salesforce Administrator Exam. 

2. Prepare for Your Salesforce Administrator Credential by Trailhead 

  • Who it’s for: Beginners
  • Price: Free 

It’s fun to prepare for your Salesforce Administrator Certification test through Trailhead’s course. 

This 53-hour class begins with an overview of the test so you’ll know what to expect when it’s time to test. It’s followed by an organization setup task in Salesforce. Once you’ve got the foundational work out of the way, you’ll jump right into the first Salesforce Platform Basics module. 

As the course progresses, you’ll be required to complete a series of assignments and projects to demonstrate your proficiency in the subject. The class wraps up with helpful study tools and a practice test. 

Enrollment is free, but you’ll need to sign up for a Trailhead account to get started. 

3. Formula Fundamentals in Salesforce by PluralSight 

  • Who it’s for: Beginners
  • Price: Included with a monthly subscription 

You might want to gain a better understanding of how Salesforce formulas work if you want to enhance your user experience. This 5-star course is worth exploring. The class is a little over 1.5 hours and includes 6 modules. 

Instructor and software developer Dan Appleman covers formulas, data, operators and functions. He also shares real-life examples and testing formulas that can significantly assist you when as you use the platform. 

The enrollment fee for Formula Fundamentals in Salesforce is included in the $29 PluralSight monthly subscription. You can also grab a seat for free by signing up for a 10-day trial. 

Have you mastered Salesforce mechanics? If not, these intermediate-level courses may be a good fit.

4. Cert Prep: Salesforce Certified Administration by LinkedIn Learning (Formerly

  • Who it’s for: Intermediate students
  • Price: Included with a monthly membership

Taught by Christopher Matthew Spencer, a Salesforce certified administrator, this course is best for those who are ready to start preparing for the qualification exam. 

The 1-hour class touches on the benefits of certification, what’s included in the test and how to register. You’ll also learn which study materials are most useful and the tips you should implement to increase your odds of earning a passing score on the first attempt. 

It’s free to enroll with a $29.99 LinkedIn Learning monthly membership. But if you’re not yet a member, sign up for a free 1-month subscription to access the course for free.

5. Salesforce Platform App Builder Certification Course by Udemy

  • Who it’s for: Intermediate students 
  • Price: $19.99

Learn what it takes to pass the Salesforce Platform App Builder Certification Exam in this bestselling course from Udemy. You’ll also learn how to set up security and access permissions, configure a role hierarchy, build apps on the platform and a host of other useful skills. 

This class includes 19 hours of on-demand video, 11 articles and 6 downloadable resources to supplement your learning. Once you’ve reached the finish line, you’ll receive a Certificate of Completion. 

Enrollment is only $19.99 and it’s best to have a working knowledge of Salesforce before you sign up for the class.

6. Prepare for Your Salesforce Platform App Builder Credential by Trailhead

  • Who it’s for: Intermediate students
  • Price: Free 

You’ll be able to review key concepts that appear on the Salesforce Platform App Builder exam. This class begins with a primer on Salesforce fundamentals and dives into more complex concepts related to app building. 

The material is delivered through interactive modules that include hands-on tasks and projects designed to enhance your experience. After the course, you can work through real-life simulations that apply to concepts featured in the certification exam. Expect to spend approximately 55 hours working through the course.

Make sure you know design, building and implementation of custom application basics before you enroll in the course. 

Advanced Salesforce Certification Courses

Do you have extensive knowledge of the platform or are you a Salesforce certified administrator? You may be interested in these advanced courses.

7. Salesforce Certified Advanced Administrator- Part 1 by Udemy 

  • Who it’s for: Advanced students
  • Price: $19.99

Do you want to take your career to the next level as a Salesforce Certified Advanced Administrator? This course, the first of a 3-part series, will supply you a sneak peek into what the process entails. You can proceed with the other 2 classes in Udemy if you enjoyed the first.

Test drive this 5-hour course for only $19.99. You can receive your money back within 30 days of enrollment if you’re not satisfied for any reason.

The Salesforce Administrator Certification Credential is a prerequisite for this course and you’ll also need it to sit for the exam. 

8. Salesforce Sales Cloud Consultant Certification by Udemy

  • Who it’s for: Advanced students
  • Price: $19.99

Are you interested in the Cloud Consultant Certification? If so, you might want to consider taking this class. This Udemy bestseller will equip you with the knowledge needed to pass the exam. Over 1,700 students have enrolled in this comprehensive course to date. 

You’ll be able to access a thorough discussion of the components of the exam. Instructor Mike Wheeler also covers implementation strategies, sales cloud solution design, marketing and leads, opportunity management, sales productivity and a host of other integral concepts. 

You can enroll for $19.99 and have instant access to 11 hours of on-demand video, 13 articles and 7 downloadable resources. 

9. Salesforce Service Cloud Consultant Certification Course by Udemy

  • Who it’s for: Advanced students 
  • Price: $19.99

This bestselling course will prepare you to pass the Salesforce Service Cloud Consultant Certification Exam. It includes 115 lectures condensed into 11 hours of video. You will also have access to 9 articles when you enroll. 

Instructors Mike and Aaron Wheeler offer 11 modules to supply you access to essential industry knowledge. You’ll also earn the mechanics of implementation strategies, service cloud solution design, building custom service apps, knowledge management and interaction channels. 

Enrollment is $19.99 and you should have experience working in Salesforce before you register for this class. 

What Makes a Great Salesforce Certification Course?

Going beyond a practice exam, you need a certificate course that meets you where you are. The best Salesforce certification programs meet the following criteria

Taught by an Experienced Salesforce Trainer

Are you an IT employee? If so, you’re well aware that Salesforce is a sophisticated customer relationship management platform. Make sure you get an instructor who can break down terms, concepts and methodology. Look for a Salesforce trainer who’s well-versed in the platform and understands how to get you through the online certificate program. A Salesforce consultant may know the platform, but make sure they teach in a manner that speaks to you.

Interactive and Includes Resources 

You can’t expect to become skilled in Salesforce by memorizing a multi-page document. For this reason, the course should be interactive and include tasks or projects that allow you to apply the knowledge you’ve learned in the modules. It’s also a bonus if the instructor provides demonstrations for you to reference at a later date if needed. 

Most importantly, the course should include at least 1 practice test to test your proficiency in the material. Otherwise, you won’t know whether you’re prepared to take the salesforce certification test or if you need more time to study. 


Some classes may force you to rush through the material to meet deadlines. As you explore sales Certification courses, confirm that you’re allowed to work at your own pace prior to the Salesforce exam. That way, you can take your time and supply yourself the best chance at passing the applicable test on the first attempt. 

Choose the Right Salesforce Certification Course

Enrolling in a reputable Salesforce certification course is the best way to set yourself up for success. You’ll take the guesswork out of trying to figure out what concepts to focus on and you’ll increase the odds of passing on the first try. 

New to Salesforce? Consider a free course to get acclimated with the platform. Once you’ve mastered the basics, move on to more complex material — enroll in intermediate and advanced courses. 

Confirm that the course is taught by a Salesforce trainer with a stellar track record. The course should also be self-paced so you have an ample amount of time to understand, retain and apply the information shared in the class. 

Frequently Asked Questions


Benzinga recommends The Complete Salesforce Classic Administrator and Prepare for Your Salesforce Administrator Credentials.


It takes 6 weeks to complete the certification, depending on your experience.


Depending on the industry in which you work and your role, you may or may not need Salesforce certification to obtain gainful employment. However, it is wise to receive as much training as you can to make yourself more marketable over the long-term.

Wed, 13 Dec 2023 10:01:00 -0600 en text/html
What You Missed At Dreamforce 2012

Heads In The Clouds At Dreamforce

Salesforce said more than 90,000 people registered for its Dreamforce 2012 conference in San Francisco, a testament to its expanding cloud platform, which now supports marketing and sales applications as well as a wealth of business applications launched on its AppExchange.

Continue on and see some of the most alluring products and initiatives launched at Dreamforce last week.

Dell Sets Up Salesforce Consulting Practice

Coinciding with Dreamforce, Dell announced a Salesforce consulting practice to provide services to help its customers to deploy Salesforce solutions and to effectively use the Salesforce cloud-based platform. Dell also said it has received Salesforce Platinum Partner status due to its customer base and its pool of consultants, who are certified in implementing Salesforce solutions.

Dell's Salesforce Consulting Services include Deployment Services, in which the company's Salesforce consultants work with Dell customers on best practices for Salesforce solutions; Collaboration and Social Media, in which consultants and customers determine the best Salesforce collaboration tools to deploy; Integration, to develop a plan for migration and integration of enterprise data and services; and Cloud Architecture, where consultants will guide SaaS and PaaS cloud strategies and build custom applications on the Salesforce platform.

Badgeville Releases Gamification App

Badgeville launched Badgeville for Salesforce on the company’s AppExchange social apps marketplace.

Badgeville for Salesforce provides a gamification software layer on the company's Salesforce Sales Cloud deployment.

Badgeville said that using its gamification features, companies can increase sales productivity, accelerate lead conversions and sales cycles, and maximize the value of their Sales Cloud deployment.

Gamification mechanics can be configured directly in the cloud by Salesforce administrators using a native, wizard-based approach. The app uses refreshable rewards that can be reset according to a company's sales practice.

Genesys Expands Services On Salesforce Platform

Customer service and contact center provider Genesys rolled out software that integrates with the Salesforce platform for expanded services. Called Genesys Connect for Service Cloud, the program takes customer service best practices and integrates them with Salesforce and a cloud delivery model.

The software provides an integrated user interface for agents and employees to use across the voice, social, Web and mobile customer channels. It facilitates customer service best practices, using templates for customer interaction routing, which are easily configured.

Angoss Launches KnowledgeSCORE on AppExchange

Angoss Software launched KnowledgeSCORE, its cloud-based predictive sales analytics offering on Salesforce’s AppExchange.

KnowledgeSCORE identifies prospects, organizes sales opportunities and defines actions to take to increase sales productivity. Its predictive sales modules include prospect scoring, opportunity scoring, sales forecasting and next best actions.

KnowledgeSCORE provides rapid data integration from internal and third-party data sources to locate opportunities for more effective sales performance.

The cloud-based software integrates with Salesforce to Improve sales management processes and deliver recommended prospects and next best actions directly to your sales team for execution.

Reachable "Social Proximity" Ready For Salesforce

Reachable released a new version of its software that offers social proximity selling features for users of the Salesforce platform.

The new version lets organizations add capabilities to leverage professional and personal connections, called "social proximity" - to help enhance better sales.

Reachable software lets Salesforce users compare sales reps and accounts by showing them which of their sales reps have the strongest relationships to targeted accounts and allow them re-assign accounts within Salesforce. These features complement existing Reachable social proximity capabilities that let users rank leads and opportunities based on the strength of personal relationships.

Fliptop Adds Social Profiles For Salesforce

Fliptop unveiled its Fliptop Social Profiles for Salesforce, which adds Twitter, Facebook and LinkedIn profiles to a salesperson's contacts and leads to make connections easier.

San Francisco-based Fliptop is a venture-backed contact intelligence software vendor that helps companies link their customer databases to social information. The application, available on AppExchange, can be installed in minutes and costs $19 per seat per month.

Intuitive New Marketing Program

Intuitive demonstrated at the Dreamforce conference its AdvocateHub, a platform that helps B2B companies use mobile strategies to help customers with marketing.

The AdvocateHub platform provides a game-like experience with user rewards, such as recognition, social capital and professional networking.

WalkMe Web Guidance Platform Ready For Salesforce

WalkMe, an interactive, online guidance system, introduced its WalkMe-for-Salesforce.

The web guidance software provides website visitors with step-by-step directions for completing tasks or gathering information.

WalkMe lets online service providers such as SaaS vendors, trading platforms, banks, healthcare organizations and e-commerce companies create interactive on-screen "Walk-Thrus," to help users finish tasks.

ClosedWon Releases QuickQuote on Salesforce AppExchange

ClosedWon launched QuickQuote on Salesforce’s AppExchange marketplace for social apps for business.

QuickQuote lets users quickly find, add, update and remove multiple products all on one page using Opportunities, Quotes and Products in Salesforce. With the app, sales teams can skip the standard, time-consuming quote generation process.

QuickQuote includes an interface that lets account executives easily alter quantities, sales prices and discounts.

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Salesforce Partner NexGen Consultants Acquired By Chicago Firm

The professional services firm, which fields an IT division focused on emerging technologies and industry expertise, looks to stand out in the CRM leader's ecosystem by delivering artificial intelligence and multivendor integration.


Sikich, a large professional services firm, Tuesday completed its purchase of Salesforce partner NexGen Consultants as it looks to boost a CRM practice powered by advanced analytics and artificial intelligence.

The Chicago-based company's tech practice (it also has a large accounting division) focuses on bringing to the upper midmarket a diverse array of digital transformation technologies, including Oracle NetSuite and Microsoft Dynamics, Jim Drumm, leader of the Sikich technology team, told CRN.

"We use a lot of the extended solutions out there, so that's why we wanted to get in the lanes with Salesforce," Drumm said. Financial terms of the deal were not disclosed.

[Related: Salesforce Wants 250,000 Channel Partners To Realize Benioff's Growth Vision]

NexGen was a great fit, he told CRN.

The Salesforce Gold partner, based in Cincinnati, has only remote workers who serve about a thousand customers across the U.S. NexGen's roughly $6 million annual Salesforce practice is focused on financial services, manufacturing and supply chain.

Sikich only had a nominal Salesforce practice before the acquisition and saw benefit in moving fast to become a player in that ecosystem.

"Within the next couple years, Salesforce will probably become one of our largest practice areas," Drumm said.

The CRM leader is an increasingly attractive partner because of its ambitious strategy and integration capabilities, he said.

"I think with [Salesforce CEO Marc] Benioff's aggressive acquisition mentality and where he's looking to go, you can't help but be excited about Salesforce," Drumm said. "We see them in our existing client base all the time, so the synergies we will pick up there will be incredible."

While negotiations with NexGen began before Salesforce revealed plans to acquire Tableau, that nearly $16 billion mega-deal sweetened the pot, as Sikich was already a Tableau partner.

The data visualization giant, coupled with Salesforce's emerging AI and integration capabilities, create new opportunities in the market, he said.

"You lay Tableau on top of [Salesforce] Einstein and you've got this very innovative way to extend the enterprise solution to any back office," Drumm said, including environments powered by SAP, Microsoft Dynamics and Oracle NetSuite.

Sikich's technology division remains focused on subject-matter and industry expertise, not specific vendors or solutions. That approach has led the company to embrace and bring to market emerging technologies, from artificial intelligence to blockchain to robotic process automation.

The industry is veering back toward best-of-breed solutions, Drumm said, after an era where heterogenous environments dominated due to the lack of good integration tools.

Wed, 02 Oct 2019 08:14:00 -0500 text/html
Salesforce Services Market Set to Surge with a 14.4% CAGR, Aiming for a Whopping US$ 33.5 Billion by 2029

The salesforce services market is set to top US$ 13 Billion in 2022 and is predicted to expand at a stupendous CAGR of 14.4% to reach a valuation of US$ 33.5 Billion by 2029. Salesforce services currently account for a 2% share in the global IT services market. Market development is mainly forced by the increasing adoption of salesforce services in the BFSI industry.

As Salesforce services defy the ‘one-size-fits-all’ concept, service providers are offering end-to-end assistance to help end-users get services that are best suited to their requirements. With thousands of Salesforce implementations across multiple enterprises, the Salesforce service providers are extensively focusing on creating impactful experiences to generate substantial profits.

Opportunities galore for manufacturers with the increasing focus of businesses on improved customer engagement and interaction – key imperative driving growth and profitability amid competitive spaces.

Request a demo Report for Comprehensive Insights

Some of the highly-effective Salesforce offerings- marketing cloud, commerce cloud, and community cloud to name a few- have gained immense popularity over the years, which is further nudging businesses to choose Salesforce services for long-term returns.

North America – A Hub of Opportunities for Service Providers:
According to the report, the increasing adoption of Salesforce services in the BFSI sector is likely to continue, making it one of the most lucrative verticals for Salesforce service vendors. Over the years, the focus of BFSI has shifted toward fruitful customer engagement in real-time and across any device. This, in turn, is pushing the demand for the adoption of Salesforce services in BFSI, thereby giving new opportunities for the Salesforce service vendors to reap profits.

Growth prospects for the Salesforce services, as the report opines, are high in North America, particularly in the US. In addition, the adoption of Salesforce services in Western Europe is estimated to intensify by the end of 2029, which is likely to encourage the vendors to solidify their service capabilities.

As far as growth and expansion are concerned, strategic business partnerships and acquisitions will continue to be the best way forward for vendors. Those alliances will lay the foundation for bespoke innovations to come to the fore, thereby creating a ‘win-win’ for both parties involved. Considering the challenges enterprises face in terms of Salesforce deployment, key service providers active in the market will continue to focus on offering unmatched support and assistance in a bid to ensure client satisfaction and engagement.

In addition, Salesforce service providers will also continue to center on getting ‘Salesforce service certifications’ to reap benefits in the long run, as these certifications will not only help them strengthen their core competencies but also expand their client bases.

Leading Key Players:
Since there are so many companies actively providing salesforce services, the nature of the market has become quite competitive. SAP SE, Oracle Corporation, Microsoft Corporation, Inc., Adobe Inc., DXC Technology, Accenture PLC, IBM Corporation, Pegasystems Inc., Verint Systems Inc., Tata Consultancy Services Limited, and AT&T Inc. are some of the leading salesforce service companies.

Immediate Access: Buy Today for a Comprehensive Report

Salesforce Services Market Segmentation:

By Type of Service:

  • Planning
    • Advisory Services
    • Change Management
  • Implementation
    • Integrated Services
    • Custom Application Development
    • Application Modernisation and Data Migration
    • Testing Services
  • Manage
    • Monitoring
    • Upgrade
    • Governance
    • Helpdesk
    • Training
    • BPO

By Application:

  • Sales Cloud
  • Service Cloud
  • Marketing Cloud
  • App Cloud
  • Commerce Cloud
  • Analytics

By Vertical:

  • Salesforce Services in BFSI
  • Salesforce Services in Healthcare and Life Sciences
  • Salesforce Services in Media and Telecom
  • Salesforce Services in Retail and CPG
  • Salesforce Services in Government
  • Salesforce Services in Manufacturing
  • Salesforce Services in High Technology
  • Salesforce Services in Energy & Utilities

By Region:

  • North America
  • Latin America
  • Europe
  • East Asia
  • South Asia & Pacific
  • Middle East & Africa (MEA)

About Future Market Insights (FMI):

Future Market Insights, Inc. (ESOMAR certified, recipient of the Stevie Award, and a member of the Greater New York Chamber of Commerce) offers profound insights into the driving factors that are boosting demand in the market. FMI stands as the leading global provider of market intelligence, advisory services, consulting, and events for the Packaging, Food and Beverage, Consumer Technology, Healthcare, Industrial, and Chemicals markets. With a vast team of over 5000 analysts worldwide, FMI provides global, regional, and local expertise on diverse domains and industry trends across more than 110 countries.

Contact Us:        

Nandini Singh Sawlani   

Future Market Insights Inc.
Christiana Corporate, 200 Continental Drive,
Suite 401, Newark, Delaware – 19713, USA
T: +1-845-579-5705
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