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TPG Telecom (ASX:TPG) and Ericsson (NASDAQ: ERIC) today announce a new multi-year agreement to deliver an Australian-first cloud-native and AI-powered analytics tool to pinpoint and Improve mobile network performance for customers.

Based on Ericsson Expert Analytics and EXFO Adaptive Service Assurance, the solution gives TPG Telecom’s Technology, Network and Care teams an in-depth, end-to-end understanding of subscriber’s experience at an individual level. Through the new agreement, TPG Telecom will gain insights from its 4G and 5G Mobile, Fixed Wireless Access and IoT subscribers using smart data collection with embedded intelligence to predict, prioritise, and resolve performance issues as they arise in real-time.

These insights will enable TPG Telecom to react quicker to network issues, Improve performance and reduce the need for infrastructure-based diagnoses, allowing the telco to enhance its service experience for customers.

The solution integrates Ericsson Expert Analytics, EXFO adaptive service assurance and Ericsson software probes, provided as part of Ericsson’s dual-mode 5G Core, to deliver end-to-end network visibility and reduced total costs.

TPG Telecom is the first in Australia and one of the first communication service providers (CSP) globally to deploy Ericsson Expert Analytics in a commercial network using cloud-native technologies. As a cloud-native software, its embedded scalability, agility and resilience means it is designed to flexibly handle TPG Telecom’s requirements as its network and use-cases evolve, adapting to any unexpected challenges.

TPG Telecom General Manager Cloud/Infrastructure NW Services, Chris Tsigros, said: “TPG Telecom is committed to investing in cutting edge technology designed to provide superior network experience to every single one of our customers. The analytics and troubleshooting solution we’re implementing with Ericsson will help ensure we deliver a great experience for our customers. This new technology will change the way in which the TPG Telecom customer care team interacts with our customers, leading to greater effectiveness and increased customer satisfaction. It’s just another way we’re putting our customers first.”

Emilio Romeo, Head of Ericsson, Australia and New Zealand, says: “Embarking on this multi-year deployment of advanced analytics and troubleshooting capabilities with TPG Telecom further demonstrates our commitment to bringing the best mobile telecommunications experience to all Australians. It is the latest in a long history of working side by side with TPG Telecom to bring groundbreaking technology to Australia and a new level of service experience to the Australian people. With the Ericsson Expert Analytics solution implementation, and the real-time access to the data from the dual-mode 5G Core thanks to its built-in software probes, TPG Telecom can gain greater network visibility at a lower cost, passing on the benefits to its customers as they enjoy its services across the country.”

The initial deployment phase focused on acquiring profound insights and troubleshooting capabilities through the software probes built into Ericsson's cloud-native dual-mode 5G Core. The state-of-the-art solution delivered to TPG adopts an innovative approach that combines probing and event-based monitoring, ensuring rapid and effective issue resolution.

One of the standout features of this deployed solution is its capacity to provide comprehensive troubleshooting across the entire network, all within a unified application. TPG benefits from a range of advanced functionalities, including On-Demand Troubleshooting and robust filtering capabilities, significantly expediting the identification and resolution of network challenges.

With this implementation, TPG Telecom gains the ability to trace and monitor subscriber sessions handled by the core network, which forms the foundation of TPG Telecom's mobile network. Currently, the solution successfully monitors approximately 5 million subscribers, and its coverage continues to expand

The full solution will continue to be rolled out in phases of further enhancements, and will supply TPG Telecom the ability to automatically detect issues from captured network and subscriber insights. TPG Telecom will also benefit from AI-powered recommendations for correction of any network or customer issues found.

Ericsson Expert Analytics is an open system designed for ease of integration in multi-vendor hybrid environments. The software solution is powered by anomaly detection techniques based on machine learning and artificial intelligence, transforming data at scale into actionable insights for better business outcomes. It is designed and used to analyze the real-time network data of more than 250 million subscribers of mobile telecommunications operators all over the world.

The solution follows the 2021 completion of the virtualisation of TPG Telecom’s core network and a new partnership to deploy Ericsson’s dual-mode 5G Core for standalone 5G networks.

TPG Telecom Collaborates with Ericsson to Boost Network Performance Using AI-Powered Analytics Solution

(IN BRIEF) TPG Telecom and Ericsson have entered into a multi-year agreement to introduce an innovative cloud-native and AI-powered analytics solution for enhancing mobile network performance. This solution is designed to offer TPG Telecom’s teams an in-depth understanding of individual subscriber experiences, enabling them to predict, prioritize, and resolve performance issues in real-time. By implementing Ericsson Expert Analytics and EXFO Adaptive Service Assurance, TPG Telecom aims to react more swiftly to network problems, thereby improving overall performance and customer satisfaction. The solution aligns with TPG Telecom’s strategy of delivering superior network experiences and contributing to its commitment to invest in cutting-edge technology.

(PRESS RELEASE) STOCKHOLM, 15-Aug-2023 — /EuropaWire/ — TPG Telecom (ASX:TPG) and Ericsson (NASDAQ: ERIC) announce a new multi-year agreement to deliver an Australian-first cloud-native and AI-powered analytics tool to pinpoint and Improve mobile network performance for customers.

Based on Ericsson Expert Analytics and EXFO Adaptive Service Assurance, the solution gives TPG Telecom’s Technology, Network and Care teams an in-depth, end-to-end understanding of subscriber’s experience at an individual level. Through the new agreement, TPG Telecom will gain insights from its 4G and 5G Mobile, Fixed Wireless Access and IoT subscribers using smart data collection with embedded intelligence to predict, prioritise, and resolve performance issues as they arise in real-time.

These insights will enable TPG Telecom to react quicker to network issues, Improve performance and reduce the need for infrastructure-based diagnoses, allowing the telco to enhance its service experience for customers.

The solution integrates Ericsson Expert Analytics, EXFO adaptive service assurance and Ericsson software probes, provided as part of Ericsson’s dual-mode 5G Core, to deliver end-to-end network visibility and reduced total costs.

TPG Telecom is the first in Australia and one of the first communication service providers (CSP) globally to deploy Ericsson Expert Analytics in a commercial network using cloud-native technologies. As a cloud-native software, its embedded scalability, agility and resilience means it is designed to flexibly handle TPG Telecom’s requirements as its network and use-cases evolve, adapting to any unexpected challenges.

TPG Telecom General Manager Cloud/Infrastructure NW Services, Chris Tsigros, said: “TPG Telecom is committed to investing in cutting edge technology designed to provide superior network experience to every single one of our customers. The analytics and troubleshooting solution we’re implementing with Ericsson will help ensure we deliver a great experience for our customers. This new technology will change the way in which the TPG Telecom customer care team interacts with our customers, leading to greater effectiveness and increased customer satisfaction. It’s just another way we’re putting our customers first.”

Emilio Romeo, Head of Ericsson, Australia and New Zealand, says: “Embarking on this multi-year deployment of advanced analytics and troubleshooting capabilities with TPG Telecom further demonstrates our commitment to bringing the best mobile telecommunications experience to all Australians. It is the latest in a long history of working side by side with TPG Telecom to bring groundbreaking technology to Australia and a new level of service experience to the Australian people. With the Ericsson Expert Analytics solution implementation, and the real-time access to the data from the dual-mode 5G Core thanks to its built-in software probes, TPG Telecom can gain greater network visibility at a lower cost, passing on the benefits to its customers as they enjoy its services across the country.”

The initial deployment phase focused on acquiring profound insights and troubleshooting capabilities through the software probes built into Ericsson’s cloud-native dual-mode 5G Core. The state-of-the-art solution delivered to TPG adopts an innovative approach that combines probing and event-based monitoring, ensuring rapid and effective issue resolution.

One of the standout features of this deployed solution is its capacity to provide comprehensive troubleshooting across the entire network, all within a unified application. TPG benefits from a range of advanced functionalities, including On-Demand Troubleshooting and robust filtering capabilities, significantly expediting the identification and resolution of network challenges.

With this implementation, TPG Telecom gains the ability to trace and monitor subscriber sessions handled by the core network, which forms the foundation of TPG Telecom’s mobile network. Currently, the solution successfully monitors approximately 5 million subscribers, and its coverage continues to expand

The full solution will continue to be rolled out in phases of further enhancements, and will supply TPG Telecom the ability to automatically detect issues from captured network and subscriber insights. TPG Telecom will also benefit from AI-powered recommendations for correction of any network or customer issues found.

Ericsson Expert Analytics is an open system designed for ease of integration in multi-vendor hybrid environments. The software solution is powered by anomaly detection techniques based on machine learning and artificial intelligence, transforming data at scale into actionable insights for better business outcomes. It is designed and used to analyze the real-time network data of more than 250 million subscribers of mobile telecommunications operators all over the world.

The solution follows the 2021 completion of the virtualisation of TPG Telecom’s core network and a new partnership to deploy Ericsson’s dual-mode 5G Core for standalone 5G networks.

ABOUT ERICSSON:

Ericsson enables communications service providers to capture the full value of connectivity. The company’s portfolio spans Networks, Digital Services, Managed Services, and Emerging Business. It is designed to help our customers go digital, increase efficiency and find new revenue streams. Ericsson’s innovation investments have delivered the benefits of mobility and mobile broadband to billions of people around the world. Ericsson stock is listed on Nasdaq Stockholm and on Nasdaq New York. www.ericsson.com

ABOUT TPG TELECOM

TPG Telecom Limited, formerly named Vodafone Hutchison Australia Limited, was listed on the Australian Securities Exchange on 30 June 2020. On 13 July 2020, this newly listed company merged with TPG Corporation Limited, formerly named TPG Telecom, to bring together the resources of two of Australia’s largest telecommunications companies, creating the leading challenger full-service telecommunications provider. TPG Telecom is home to some of Australia’s most-loved brands including Vodafone, TPG, iiNet, AAPT, Internode, Lebara and felix. https://www.tpgtelecom.com.au/

About EXFO

EXFO develops smarter test, monitoring and analytics solutions for the global communications industry. We are trusted advisers to fixed and mobile network operators, hyper-scalers and leaders in the manufacturing, development and research sector. They count on us to deliver superior visibility and insights into network performance, service reliability and user experience. Building on over 35 years of innovation, EXFO’s unique blend of equipment, software and services enable faster, more confident transformations related to 5G, cloud-native and fiber optic networks. https://www.exfo.com/en/

Media Contact:

investor.relations@ericsson.com
+46 10 719 00 00

media.relations@ericsson.com
Tel: +46 10 719 69 92

SOURCE: ERICSSON

In latest years, education has undergone a significant transformation, shifting its focus toward student-centered learning that prioritizes the needs and experiences of students.

This shift has been further accelerated by the advancements in artificial intelligence, with notable examples like ChatGPT. AI holds tremendous potential to revolutionize student-centered learning, providing personalized educational experiences that empower students to take control of their own learning journeys. However, the integration of AI in education has sparked a nationwide debate concerning the ethical implications of using AI to design or complete student work.

AI possesses a remarkable ability to understand and respond to human language, making it an invaluable tool in the classroom. By incorporating AI into educational settings, educators can leverage this capability to provide tailored feedback, guidance and support to each student, catering to their unique needs and learning styles. This personalized approach not only encourages active engagement but also boosts motivation and enhances comprehension, as students feel valued and understood.

Traditional assessments often fall short in capturing the diverse range of student abilities and learning progressions. However, AI-powered adaptive assessments, combined with platforms like ChatGPT, offer a groundbreaking solution. These assessments analyze vast amounts of student response data, identifying patterns to dynamically adjust the difficulty and content of assessments. This individualization fosters a growth mindset, promoting a deeper understanding of concepts rather than mere memorization.

AI’s ability to comprehend and analyze extensive educational content can be harnessed to deliver targeted and relevant resources to students. By utilizing AI algorithms, platforms like ChatGPT can assess students’ proficiency levels, learning preferences and areas of interest, enabling personalized recommendations such as reading materials, videos, simulations or interactive exercises. This empowers students to explore subjects at their own pace, nurturing their curiosity and facilitating deeper learning.

Collaborative learning experiences can be greatly enhanced through the integration of AI. Virtual interactions facilitated by AI tools like ChatGPT can act as virtual tutors, guiding students through group projects, facilitating discussions, and encouraging critical thinking.

Real-time suggestions provided by AI applications aid in the development of effective communication and collaboration skills, preparing students for the collaborative nature of the modern workforce. By fostering collaboration in virtual environments, AI promotes active engagement and deeper learning.

One of the major advantages of integrating AI in education is its ability to provide continuous support beyond traditional classroom hours. ChatGPT’s availability 24/7 allows it to function as a virtual learning companion, offering personalized assistance whenever students need it. Whether it involves answering questions, providing explanations or offering additional resources, AI ensures that students have access to learning support, fostering self-directed learning and autonomy.

The integration of ChatGPT and AI presents an unparalleled opportunity to embrace student-centered learning. By providing personalized experiences, adaptive assessments, intelligent content recommendations, fostering collaborative learning and offering continuous support, AI empowers students to take ownership of their education. As we venture into this AI-powered era, it is crucial that we leverage technology to create an educational environment that nurtures individual growth, fosters curiosity and equips students with the skills needed to tackle the challenges of the future.

Tom Striplin is president of Eastern West Virginia Community & Technical College, Moorefield, West Virginia. He earned his doctorate degree in higher education leadership and master’s degree in education from Frostburg State University.

TPG Telecom and Ericsson announced a new multi-year agreement to deliver an Australian-first cloud-native and AI-powered analytics tool to pinpoint and Improve mobile network performance for customers.

Based on Ericsson Expert Analytics and EXFO Adaptive Service Assurance, the solution gives TPG Telecom’s Technology, Network and Care teams an in-depth, end-to-end understanding of subscriber’s experience at an individual level. Through the new agreement, TPG Telecom will gain insights from its 4G and 5G Mobile, Fixed Wireless Access and IoT subscribers using smart data collection with embedded intelligence to predict, prioritise, and resolve performance issues as they arise in real-time.

These insights will enable TPG Telecom to react quicker to network issues, Improve performance and reduce the need for infrastructure-based diagnoses, allowing the telco to enhance its service experience for customers.

The solution integrates Ericsson Expert Analytics, EXFO adaptive service assurance and Ericsson software probes, provided as part of Ericsson’s dual-mode 5G Core, to deliver end-to-end network visibility and reduced total costs.

TPG Telecom is the first in Australia and one of the first communication service providers (CSP) globally to deploy Ericsson Expert Analytics in a commercial network using cloud-native technologies. As a cloud-native software, its embedded scalability, agility and resilience means it is designed to flexibly handle TPG Telecom’s requirements as its network and use-cases evolve, adapting to any unexpected challenges.

The initial deployment phase focused on acquiring profound insights and troubleshooting capabilities through the software probes built into Ericsson's cloud-native dual-mode 5G Core. The state-of-the-art solution delivered to TPG adopts an innovative approach that combines probing and event-based monitoring, ensuring rapid and effective issue resolution.

One of the standout features of this deployed solution is its capacity to provide comprehensive troubleshooting across the entire network, all within a unified application. TPG benefits from a range of advanced functionalities, including On-Demand Troubleshooting and robust filtering capabilities, significantly expediting the identification and resolution of network challenges.

With this implementation, TPG Telecom gains the ability to trace and monitor subscriber sessions handled by the core network, which forms the foundation of TPG Telecom's mobile network. Currently, the solution successfully monitors approximately 5 million subscribers, and its coverage continues to expand

The full solution will continue to be rolled out in phases of further enhancements, and will supply TPG Telecom the ability to automatically detect issues from captured network and subscriber insights. TPG Telecom will also benefit from AI-powered recommendations for correction of any network or customer issues found.

Ericsson Expert Analytics is an open system designed for ease of integration in multi-vendor hybrid environments. The software solution is powered by anomaly detection techniques based on machine learning and artificial intelligence, transforming data at scale into actionable insights for better business outcomes. It is designed and used to analyze the real-time network data of more than 250 million subscribers of mobile telecommunications operators all over the world.

The solution follows the 2021 completion of the virtualisation of TPG Telecom’s core network and a new partnership to deploy Ericsson’s dual-mode 5G Core for standalone 5G networks.