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ADM-201 Administration Essentials for New Admins ADM201 student |

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Exam Code: ADM-201 Administration Essentials for New Admins ADM201 student January 2024 by team

ADM-201 Administration Essentials for New Admins ADM201

Exam ID : ADM-201

Exam Title : Administration Essentials for New Admins ADM201 (Salesforce)

Questions : 60

Pass Marks : 65%

Duration : 105 minutes

Exam Type : Multiple Choice

Administration Essentials for New Admins is designed for:

• New system administrators responsible for the setup, configuration, and maintenance of their organizations Salesforce applications

• Other groups that would benefit from deepening their knowledge of Salesforce, including power users, sales operations, and IT managers

You can take this course in person or in a virtual classroom. Participants can save travel expenses by taking the class virtually. Both formats provide demonstrations, hands-on exercises, and personal attention from the instructor as well as interaction with your peers. For the virtual class, all you need is a web browser and a telephone to watch, listen, and get hands-on experience with the application.

Customize your application, including page layouts, fields, tabs, and business processes

• Create a secure Salesforce environment

• Maintain and import clean data

• Create high-value reports and dashboards

• Set up workflow automation

Getting Around the App

• Understand the data model and navigation

• Find answers in Help & Training

Getting Your Organization Ready for Users

• Set up the company profile

• Configure the user interface

• Set up activities and calendars

• Configure search settings

• Set up Chatter

Setting Up and Managing Users

• Manage user profiles

• Create and manage users

• Troubleshoot user login issues

• Understand SalesforceA capabilities

• Set up Chatter Free and Chatter external users

• Understand Salesforce1 settings

Security and Data Access

• Restrict logins

• Determine object access

• Set up record access

• Manage record access with the role hierarchy

• Deal with record access exceptions

• Control access to events

• Manage field-level security

Customization: Fields

• Administer standard fields

• Create new custom fields

• Create selection fields: picklists and lookups

• Create formula fields

• Work with page layouts

• Work with record types and business processes

• Maintain data quality

Managing Data

• Import new records using import wizards

• Update existing records with the data loader

• Keep records up to date with and social accounts and contacts

• Mass transfer records between users

• Back up data with a weekly export

• Mass delete records

Reports and Dashboards

• Run and modify reports

• Create new reports with the report builder

• Filter reports

• Summarize report data with formulas and visual summaries

• Print, export, and email reports

• Build dashboards Automation

• Manage email administration

• Set up workflow rules and Process Builder

• Automate leads and cases

Managing the Support Process

For virtual classroom attendees, this content is delivered as an online module.

• Automate the support process

• Understand the Salesforce Console

• Enable collaboration in the Service Cloud

• Analyze support data with reports and dashboards

The Salesforce Certified Administrator test has the following characteristics:

 Content: 60 multiple-choice/multiple-select questions

 Time allotted to complete the exam: 105 minutes

 Passing score: 65%

 Registration fee: USD 200, plus applicable taxes as required per local law

 Retake fee: USD 100, plus applicable taxes as required per local law

 Delivery options: Proctored test delivered onsite at a testing center or in an online proctored environment. Click here for information on scheduling an exam.

 References: No hard-copy or online materials may be referenced during the exam.

 Prerequisite: None required; course attendance highly recommended
Administration Essentials for New Admins ADM201
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Administration Essentials for New Admins ADM201
Question #137 Section 11
What are two considerations for the Org Recycle Bin? (Choose two.)
A. You can restore reports and dashboards.
B. Deleted records remain in the recycle bin for 15 days.
C. Records are permanently deleted when using the "Delete" button.
D. Records in the Recycle Bin count against your org's storage usage.
Answer: AB
Question #138 Section 11
Users at Universal Containers need the ability to save email templates in the following folder: "Unified Public
Email Templates"
Currently, users are unable to do so.
Which action should a System Administrator take to allow users to save emails to this folder?
A. Navigate to the profile of each user and check the box for Manage Public Templates.
B. Navigate to the email templates and manually share each with the specific users.
C. Navigate to the email templates and manually share each with the Profile of the specific users.
D. Navigate to the user record and check the box for Manage Public Templates.
Answer: A
Question #139 Section 11
Ursa Major Solar utilizes Accounts in its Sales process; however, not all users have access to them. New users
require Read access to Accounts. Additionally, four new users require Edit access.
What should an Administrator do to configure access for the new users?
A. Configure a profile to grant Account View access and a Permission Set to grant Account Edit access to
specific users.
B. Configure a profile to grant Account Edit access and a Permission Set to restrict Read access to specific
C. Configure a sharing rule for Account View access and another sharing rule for Edit access to specific
D. Configure a Permission Set to grant Account Edit access to specific users and modify the Standard User
Answer: A
Question #140 Section 11
Ursa Major Solar's support team currently has a very high call volume. They want to decrease this volume by
creating a self-service community that will host published articles with Frequently Asked Questions (FAQs), and
provide a chat with Help Desk representatives.
Which two features should be used to fulfill this goal? (Choose two.)
B. Knowledge
C. Content
D. Chat
Answer: AD
Question #141 Section 11
At Ursa Major Solar, an Administrator has set up a new user.
The user needs to activate the account before the email link expires by default.
How long does the user have before the link expires?
A. 10 days
B. 14 days
C. 6 days
D. 7 days
Answer: D
Question #142 Section 11
Ursa Major is onboarding 15 new employees in three weeks.
The Administrator needs to create user records in Salesforce without activating them.
Which two methods allow the Administrator to achieve this goal? (Choose two.)
A. Click Add Multiple Users and ensure that Generate New Password and Notify User Immediately are
B. Create them with the User Import Wizard and ensure that Active is unchecked.
C. Schedule a Time-Dependent Workflow to create users in three weeks.
D. Create a .csv file ensuring that IsActive = False, and use the data loader to insert.
Answer: AD
Question #143 Section 11
Ursa Major Solar placed a time-dependent action in the workflow queue when the record was created.
What are two situations that will cause this action to be removed from the queue? (Choose two.)
A. If the action is deleted from the workflow queue
B. If another record triggers the same workflow rule
C. If the record no longer matches the rule criteria
D. If a validation rule is triggered for the record
Answer: AC
Question #144 Section 11
What are two considerations for sharing email template folders? (Choose two.)
A. Sharing on Lightning email templates in inherited from the folder it is in.
B. Sharing a folder shares all subfolders in that folder.
C. Subfolders are shared separately from the parent folder.
D. Lightning email templates support packaging.
Answer: AB
Question #145 Section 11
Anytime an Opportunity is moved to Closed Won, Sales reps at Universal Containers (UC) are supposed to create
a record on a child object of Opportunities called Survey Request.
This action, however, does not always occur. Sales reps do not always populate all fields correctly.
Which tool should be used to remove permissions from Sales to create these records and automate record creation?
A. Workflow
B. Flow
C. Process Builder
D. Approvals
Answer: C
Question #146 Section 11
In which two locations can a system administrator assign a page layout? (Choose two.)
A. Role
B. Profile
C. App
D. Record Type
Answer: BD
Question #147 Section 11
At Ursa Major Solar, Sales representatives use a custom report type for Account reports. New fields have been
created on the Account Object.
An Administrator needs to report on the newly created fields.
What should the Administrator do to achieve this goal?
A. From the Custom Report Type, Edit Layout, then add the new fields to the report.
B. From the Custom Report Type, Edit Object Relationships, then add the new fields to the report.
C. Create a new account report and add the new fields from the Report Builder.
D. Create a new account report folder, go to share, and then add the new fields.
Answer: A
Question #148 Section 11
Ursa major Solar's administrator needs to create a custom field to track a specific Tier 2 support user on a case
What is the appropriate data type to utilize when creating this custom field?
A. Hierarchical relationship
B. Lookup filter
C. Formula
D. Lookup relationship
Answer: D
Question #149 Section 11
After a latest restructure of its Sales Department, Ursa Major Solar is having issues with records being omitted in
the new Opportunity Report.
Which three questions should the Administrator ask to research this issue? (Choose three.)
A. Do owners of all records have Roles and correct Territory Assignments?
B. Do the records the sales managers expect to see match the filter criteria?
C. Are records currently being shared with the sales manager?
D. Have the owners of the records been frozen?
E. Did the sales manager start from a copy or clone of an existing report?
Answer: ABC
Question #150 Section 11
Which feature should Ursa Major Solar use if they want their support agents who are skilled in a particular product
line to own cases directly after customers log them from an automated channel?
A. Assignment Rules
B. Workflow Field Update
C. Case Escalation Rules
D. Case Team Routing
Answer: A
Question #151 Section 11
A user at Ursa Major Solar attempts to log in to Salesforce from an IP address that is outside the login IP range on
the user's profile but within the organization- wide trusted IP range.
What occurs as a result of this scenario?
A. The user will be able to log in after the computer is activated.
B. The user will be unable to log in at all.
C. The user will be able to log in without activating the computer.
D. The user will be able to log in after answering one security question.
Answer: B
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Salesforce Administration student - BingNews Search results Salesforce Administration student - BingNews Best Salesforce Certification Courses

Salesforce skills and certifications are in high demand in the information technology industry and you’ll be positioned to take your career to the next level with a few certifications under your belt. 

But what’s the best way to prepare for the exam? An online Salesforce certification course is an ideal place to start. Whether you’re new to Salesforce or need to brush up on your skills, we’ll go over several options for you to choose from that go beyond an test guide.

The Best Salesforce Certification Courses

We explored over 100 Salesforce certification courses on the web and come up with our top picks. The featured courses are from LinkedIn Learning, PluralSight, Trailhead and Udemy. While this CRM platform is popular and these names are well-known, you should the platform that make the most sense for your needs.

Here’s a description of each course, who it’s for and the price point. We’ve also categorized the courses by skill level: beginners, intermediate students and advanced students.  

Salesforce Certification Courses for Beginners

These Salesforce Certification Courses are great for if you’re just learning the ropes.

1. The Complete Salesforce Classic Administrator by Udemy

  • Who it’s for: Beginners
  • Price: $19.99

Just $19.99 gets you a seat in this bestselling course from Udemy — it’ll teach you everything you need to know to pass the Salesforce Administrator Certification Exam.

When you enroll, you’ll have instant access to 10.5 hours of on-demand video, 17 articles, 2 downloadable resources and 1 practice test. The class begins with a lesson on how to create your own free account. You’ll also learn core concepts of the platform along with the mechanics of deploying the Lightning Experience in Salesforce.

The class is instructed by Mike Wheeler, Salesforce trainer, and Aaron Wheeler, Adobe certified expert. It’s designed for beginners and those who are a bit more experienced who want to take the Salesforce Administrator Exam. 

2. Prepare for Your Salesforce Administrator Credential by Trailhead 

  • Who it’s for: Beginners
  • Price: Free 

It’s fun to prepare for your Salesforce Administrator Certification test through Trailhead’s course. 

This 53-hour class begins with an overview of the test so you’ll know what to expect when it’s time to test. It’s followed by an organization setup task in Salesforce. Once you’ve got the foundational work out of the way, you’ll jump right into the first Salesforce Platform Basics module. 

As the course progresses, you’ll be required to complete a series of assignments and projects to demonstrate your proficiency in the subject. The class wraps up with helpful study tools and a practice test. 

Enrollment is free, but you’ll need to sign up for a Trailhead account to get started. 

3. Formula Fundamentals in Salesforce by PluralSight 

  • Who it’s for: Beginners
  • Price: Included with a monthly subscription 

You might want to gain a better understanding of how Salesforce formulas work if you want to enhance your user experience. This 5-star course is worth exploring. The class is a little over 1.5 hours and includes 6 modules. 

Instructor and software developer Dan Appleman covers formulas, data, operators and functions. He also shares real-life examples and testing formulas that can significantly assist you when as you use the platform. 

The enrollment fee for Formula Fundamentals in Salesforce is included in the $29 PluralSight monthly subscription. You can also grab a seat for free by signing up for a 10-day trial. 

Have you mastered Salesforce mechanics? If not, these intermediate-level courses may be a good fit.

4. Cert Prep: Salesforce Certified Administration by LinkedIn Learning (Formerly

  • Who it’s for: Intermediate students
  • Price: Included with a monthly membership

Taught by Christopher Matthew Spencer, a Salesforce certified administrator, this course is best for those who are ready to start preparing for the qualification exam. 

The 1-hour class touches on the benefits of certification, what’s included in the test and how to register. You’ll also learn which study materials are most useful and the tips you should implement to increase your odds of earning a passing score on the first attempt. 

It’s free to enroll with a $29.99 LinkedIn Learning monthly membership. But if you’re not yet a member, sign up for a free 1-month subscription to access the course for free.

5. Salesforce Platform App Builder Certification Course by Udemy

  • Who it’s for: Intermediate students 
  • Price: $19.99

Learn what it takes to pass the Salesforce Platform App Builder Certification Exam in this bestselling course from Udemy. You’ll also learn how to set up security and access permissions, configure a role hierarchy, build apps on the platform and a host of other useful skills. 

This class includes 19 hours of on-demand video, 11 articles and 6 downloadable resources to supplement your learning. Once you’ve reached the finish line, you’ll receive a Certificate of Completion. 

Enrollment is only $19.99 and it’s best to have a working knowledge of Salesforce before you sign up for the class.

6. Prepare for Your Salesforce Platform App Builder Credential by Trailhead

  • Who it’s for: Intermediate students
  • Price: Free 

You’ll be able to review key concepts that appear on the Salesforce Platform App Builder exam. This class begins with a primer on Salesforce fundamentals and dives into more complex concepts related to app building. 

The material is delivered through interactive modules that include hands-on tasks and projects designed to enhance your experience. After the course, you can work through real-life simulations that apply to concepts featured in the certification exam. Expect to spend approximately 55 hours working through the course.

Make sure you know design, building and implementation of custom application basics before you enroll in the course. 

Advanced Salesforce Certification Courses

Do you have extensive knowledge of the platform or are you a Salesforce certified administrator? You may be interested in these advanced courses.

7. Salesforce Certified Advanced Administrator- Part 1 by Udemy 

  • Who it’s for: Advanced students
  • Price: $19.99

Do you want to take your career to the next level as a Salesforce Certified Advanced Administrator? This course, the first of a 3-part series, will deliver you a sneak peek into what the process entails. You can proceed with the other 2 classes in Udemy if you enjoyed the first.

Test drive this 5-hour course for only $19.99. You can receive your money back within 30 days of enrollment if you’re not satisfied for any reason.

The Salesforce Administrator Certification Credential is a prerequisite for this course and you’ll also need it to sit for the exam. 

8. Salesforce Sales Cloud Consultant Certification by Udemy

  • Who it’s for: Advanced students
  • Price: $19.99

Are you interested in the Cloud Consultant Certification? If so, you might want to consider taking this class. This Udemy bestseller will equip you with the knowledge needed to pass the exam. Over 1,700 students have enrolled in this comprehensive course to date. 

You’ll be able to access a thorough discussion of the components of the exam. Instructor Mike Wheeler also covers implementation strategies, sales cloud solution design, marketing and leads, opportunity management, sales productivity and a host of other integral concepts. 

You can enroll for $19.99 and have instant access to 11 hours of on-demand video, 13 articles and 7 downloadable resources. 

9. Salesforce Service Cloud Consultant Certification Course by Udemy

  • Who it’s for: Advanced students 
  • Price: $19.99

This bestselling course will prepare you to pass the Salesforce Service Cloud Consultant Certification Exam. It includes 115 lectures condensed into 11 hours of video. You will also have access to 9 articles when you enroll. 

Instructors Mike and Aaron Wheeler offer 11 modules to deliver you access to essential industry knowledge. You’ll also earn the mechanics of implementation strategies, service cloud solution design, building custom service apps, knowledge management and interaction channels. 

Enrollment is $19.99 and you should have experience working in Salesforce before you register for this class. 

What Makes a Great Salesforce Certification Course?

Going beyond a practice exam, you need a certificate course that meets you where you are. The best Salesforce certification programs meet the following criteria

Taught by an Experienced Salesforce Trainer

Are you an IT employee? If so, you’re well aware that Salesforce is a sophisticated customer relationship management platform. Make sure you get an instructor who can break down terms, concepts and methodology. Look for a Salesforce trainer who’s well-versed in the platform and understands how to get you through the online certificate program. A Salesforce consultant may know the platform, but make sure they teach in a manner that speaks to you.

Interactive and Includes Resources 

You can’t expect to become skilled in Salesforce by memorizing a multi-page document. For this reason, the course should be interactive and include tasks or projects that allow you to apply the knowledge you’ve learned in the modules. It’s also a bonus if the instructor provides demonstrations for you to reference at a later date if needed. 

Most importantly, the course should include at least 1 practice test to test your proficiency in the material. Otherwise, you won’t know whether you’re prepared to take the salesforce certification test or if you need more time to study. 


Some classes may force you to rush through the material to meet deadlines. As you explore sales Certification courses, confirm that you’re allowed to work at your own pace prior to the Salesforce exam. That way, you can take your time and deliver yourself the best chance at passing the applicable test on the first attempt. 

Choose the Right Salesforce Certification Course

Enrolling in a reputable Salesforce certification course is the best way to set yourself up for success. You’ll take the guesswork out of trying to figure out what concepts to focus on and you’ll increase the odds of passing on the first try. 

New to Salesforce? Consider a free course to get acclimated with the platform. Once you’ve mastered the basics, move on to more complex material — enroll in intermediate and advanced courses. 

Confirm that the course is taught by a Salesforce trainer with a stellar track record. The course should also be self-paced so you have an ample amount of time to understand, retain and apply the information shared in the class. 

Frequently Asked Questions


Benzinga recommends The Complete Salesforce Classic Administrator and Prepare for Your Salesforce Administrator Credentials.


It takes 6 weeks to complete the certification, depending on your experience.


Depending on the industry in which you work and your role, you may or may not need Salesforce certification to obtain gainful employment. However, it is wise to receive as much training as you can to make yourself more marketable over the long-term.

Wed, 13 Dec 2023 10:01:00 -0600 en text/html
Building Skills: Deep Dive into Salesforce Admin and Developer Courses No result found, try new keyword!In the ever-evolving landscape of proactive technology, professionals often find themselves with a strong desire for significant growth. Salesforce administration is an area that presents an internal ... Mon, 11 Dec 2023 16:38:23 -0600 en-us text/html Education at Work Granted $500,000 from Salesforce to Help Students Earn While They Learn

Workforce Readiness

Education at Work Granted $500,000 from Salesforce to Help Students Earn While They Learn

The nonprofit organization Education at Work (EAW) has received a $500,000 grant from customer relationship management company Salesforce's charitable Salesforce Foundation to develop a hybrid "learn and earn" program to help students across the U.S. work part-time for Fortune 500 companies, learn new skills, and pay for college.

EAW will also build a new facility at Salesforce Tower in Indianapolis to provide opportunities for 200 area students by 2025 to learn and earn with major companies.

The work-based learning nonprofit allows students to earn up to $5,250 in tuition assistance while gaining valuable on-the-job skills. Recruitment and hiring of local students is currently in process during the last months of 2023, the organization said.

EAW will also design and build a technology platform for companies to hire and manage students remotely, it said. This will deliver students with tech skills opportunities to work part time on a flexible schedule.

"The traditional way that students earn money to pay for college is broken," said Jane Swift, Education at Work president and former Massachusetts governor. "We've found a way to flip the script by bringing employers to the table, helping to dramatically boost student earnings and significantly reduce financial barriers to college completion. This generous grant will accelerate our impact and help more students access flexible work experiences and earn money to offset the total cost of college attendance — all while developing transferable skill sets that will help them succeed in the workplace long after graduation."

In its decade of existence, EAW said it has funded over $100 million in combined wages and tuition assistance for almost 8,000 students, saving them nearly $15,000 in debt by the end of their college careers. Its campus-based partnerships include Arizona State University, Northern Kentucky University, and the University of Utah.

"Eighty-six percent of graduates are employed full time within 90 days post-graduation in comparison to a national demo of college graduates (69%)," the organization said.

"Empowering our students to become the workforce of tomorrow isn't just about imparting knowledge — it's also about increasing financial access to education and fostering opportunities for professional growth and connection," said Becky Ferguson, Salesforce Foundation CEO. "The Salesforce Foundation is proud to support Education at Work as they work to expand these pathways for student success."

About the Author

Kate Lucariello is a former newspaper editor, EAST Lab high school teacher and college English teacher.

Sun, 19 Nov 2023 10:00:00 -0600 en text/html
The Biggest Tech Talent Gap Can Be Found In The SAP Ecosystem

Unless you’ve been asleep since the last Bush administration, you’re probably aware that employers are having a hard time finding qualified talent for jobs which demand tech skills. Qualified talent means having the requisite skills and – increasingly – relevant experience, which is turning the concept of an entry-level job into something of an oxymoron. The tech skills in question span way beyond coding. As the vast majority of good jobs now utilize software platforms for some or most functions, coding is the least of employers’ worries. Companies want talent that knows how to implement, integrate, configure, and run thousands of software platforms used to run 21st century businesses.

As I’ve chronicled America’s skills and talent gap, I’ve focused on hot areas like cybersecurity and data science, new software platforms like Salesforce and Workday, and hundreds of other software-as-a-service companies providing digital functionality for specific industries or job functions e.g., finance hospitals (Epic), insurance agents (Applied Epic), home care (WellSky), construction (Procore), pharma (Veeva), sales and marketing (Hubspot), customer service (Zendesk), software development (Atlassian), low-code app development (Pega), cloud computing (AWS), and digital transformation itself (ServiceNow).

But Salesforce and Workday aren’t the most widely used software platforms – not even close. The platforms with the most users are enterprise resource planning (ERP) systems like SAP and Oracle. One reason is that they’re much older; SAP and Oracle were founded in the 1970s. Another is that ERP systems were designed to handle the full suite of business functions, including accounting, budgeting, project management, and supply chain management. As a result, most large companies and organizations adopted ERP long before Salesforce was even a gleam in Marc Benioff’s eye; SAP has more than 425,000 clients across 180 countries – nearly 3x the number served by Salesforce.

SAP clients have always needed SAP certified talent on hand to maintain, adapt, and enhance their on-prem ERP platforms – SAP currently offers 145 certifications, many of which are specific to individual modules. But the need for SAP talent is growing dramatically due to a major shift. Due in part to companies like Salesforce, businesses now buy and consume software differently. Rather than installing and hosting on-prem instances, SAP is migrating clients to the cloud via its S/4HANA platform. The benefits to clients of running ERP in the cloud are many including scalability, feature availability, security, and cost savings. But migrating an entire ERP to the cloud is no small matter.

As SAP’s 2027 deadline for migrating legacy ERP systems to S/4HANA is fast approaching, clients have some major decisions to make. While S/4HANA works both on prem and in the cloud, the advantages of cloud adoption are steadily increasing, and clients who delay too long may face challenges with outdated infrastructure. So for most clients, the S/4HANA migration is synonymous with moving to the cloud.

All this requires talent. Back in 2020, a survey by the Americas SAP User Group found that only a fraction of SAP consultants were trained and prepared for the coming tsunami of S/4HANA work. SAP has since responded with the Partner Talent Initiative, offering training curricula 2-3-week-long free online bootcamps to SAP partners and aspiring consultants. But the talent gap is still massive. New research from the Americas SAP User Group found a 25% of users said the talent gap was holding up projects overall and 49% reported a lack of S/4HANA talent.

It's not only clients. According to the SAP User Group, the SAP talent gap is hitting SAP partners like systems integrators and consultancies at least as much as clients. As Geoff Scott, the CEO of the Americas SAP User Group told The Register:

We are going to feel the pinch of that skill gap. My word of caution is that as you think about moving to S/4 if you have not already, the ability for you to plan that migration may hit some turbulence related to skill gaps with your external partners. That's something that you absolutely positively should consider.

Thomas Michael, founder and CEO of Michael Management, a leading provider of SAP training, agrees:

According to our surveys of 1000s of SAP professionals, 4 out of 10 say they have not received enough SAP training to perform their job duties. This not only highlights a critical gap in professional development but also presents an opportunity for organizations to rethink their training strategies. The future of SAP lies in empowering professionals with the knowledge and tools they need to embark on the S/4HANA upgrade journey.

What are some options for closing the SAP talent gap? It’s unlikely that colleges and universities will come to the rescue. In an article a few years ago on Texas A&M’s effort to launch courses in cybersecurity, the Chronicle of Higher Education American higher education’s paper of record – reached the following conclusion: “Work-force demand can lead some institutions to teach students the skills needed for today’s entry-level jobs. But those tools may well be obsolete five or ten years from now.” The implication – one that is absolutely in the mainstream of college and university thinking – is that updating curriculum to reflect near-term technology needs may not be a worthwhile pursuit because such needs will change. And even if colleges, universities, or – more likely – bootcamps did offer S/4HANA training, it wouldn’t do much to close the growing experience gap.

The most promising solution is one that delivers not only training but also experience. I’m talking about apprenticeship. Apprenticeships are jobs with built-in training and experience, allowing for the hiring of apprentices without either. As I discuss in my new book, Apprentice Nation, apprenticeships have the potential to close the talent gap across hundreds of sectors as well as to reinvigorate socioeconomic mobility. SAP is no exception.

If apprenticeships are the best solution for the SAP ecosystem, where will they come from? Don’t look at SAP clients. They’re unlikely to solve this problem themselves. In a reaction to the higher cost of bad hires and increased employee churn, employers are increasingly insisting on the perfectly qualified candidate. If job applicants don’t check all the boxes, they won’t be considered. Peter Cappelli of Wharton has observed this phenomenon: “Employers are demanding more of job candidates than ever before. They want prospective workers to be able to fill a role right away, without any training or ramp-up time. To get a job, you have to have that job already.”

My best guess is that new S/4HANA talent will come from one or more SAP partners that decide to get into the business of providing trained, proven talent to clients and other partners. By deploying newly trained talent on migration projects or directly to clients and partners via staff augmentation, enterprising SAP partners can stand out in a mature partner ecosystem, and in so doing, launch thousands of remunerative SAP careers.

Over the next few years, I expect to see SAP partners launching new initiatives to provide trained, proven S/4HANA talent to SAP partners and clients. With so many clients and partners in need of talent, the opportunity is far too vast to remain unfilled for very long.

Mon, 01 Jan 2024 01:07:00 -0600 Ryan Craig en text/html Student Experience

Additional Professional Development Opportunities

The MSHA Program offers a number of other professional development opportunities for students:

  • Innohack: a two-day team competition at Innovation Depot designed to solve the biggest health care crises facing Alabama.
  • Excel: Action in Application: a one-day Excel boot camp hosted by alumni. This crash course teaches students Excel tricks and skills to master one of the most crucial tools in healthcare.
  • Ps & Qs: a one-day etiquette workshop to help instill professional manners before sending students off on their internships and residency searches.
  • Lean Six Sigma Green Belt Certificates: First-year students receive Green Belt training.
  • Many other unique experiences.
Sat, 15 Aug 2020 05:07:00 -0500 en-US text/html
Administration's Student Assistance Regulations Are A Recipe For Corruption

Politico recently released a 3,000-word investigative article detailing the planned takeover of Apollo Education Group, the company which owns the University of Phoenix for-profit college chain. Pending approval by the U.S. Department of Education and accreditors, Apollo will undergo an acquisition by Vistria Group, for which the COO, Tony Miller, is President Obama’s former second-in-command at the Education Department. This, as authors Michael Stratford and Kimberly Hefling write, “raises questions.”


As Deputy Education Secretary from 2009 to 2013, Tony Miller oversaw the writing and implementation of regulations which explicitly targeted for-profit colleges such as the University of Phoenix. When President Obama was inaugurated in 2009, Apollo Education Group’s stock traded at around $87 per share. It has since fallen by nearly 90%, to just $9 in the past week.

Now, Miller’s company is set to acquire Apollo for a bargain. He is not the only Vistria official with connections to the Obama Administration—the group’s co-founder and co-CEO is Marty Nesbitt, a longtime friend of the president. Politico reports:

What stands out about the proposed deal is that several key players are either close to top administration officials, including the president himself, or are former administration insiders — especially Miller, who was part of the effort to more tightly regulate for-profit colleges at the very agency now charged with approving the ownership change. […]

“There is at least a taste of unseemliness involved in this,” said Mark Schneider, a former top education official under President George W. Bush. “They regulate it. They drive the price down. …They are buying it for pennies on the dollar.”

Apollo Education and the University of Phoenix may have deserved to collapse, and might have gone down even without tighter regulation. The institution has been subject to fines and enforcement actions that long predate the Obama Administration. It is subject to investigations by state attorneys general of both parties. Without the cash cow of federal student aid, perhaps the school would have never reached the heights it did.

But the affair underscores how regulation can serve purposes other than the public interest, when the regulators or their allies have a stake in one outcome or the other. And the susceptibility of regulators to such bad incentives is about to get much worse.

Earlier in June, the Obama administration unveiled a new proposed rule which would cut a for-profit or non-profit college off from federal aid programs when a federal or state oversight entity, such as a state attorney general or a federal regulator, sues the institution for a substantial amount. (Public institutions are exempt.) The oversight entity does not have to prove anything in court—the suit itself will trigger loss of federal funds unless the college puts up, within 30 days, letters of credit equal to 10% or more of its student loan revenues.

Many colleges, particularly for-profits which do not have large endowments or government grant money to cushion the loss of student loan funds, will collapse if a state attorney general or federal regulator files a lawsuit. Independent verification of whether the suit’s claims are compelling might not happen until it is already too late for the college. The whims of individual politicians and regulators, each of whom face their own set of incentives that might not align with the public interest, could determine whether a private college survives or collapses.

If the University of Phoenix affair raises eyebrows, imagine the opportunity for questionable conduct under the new regulations. Any attorney general could unilaterally drive a private college to the brink of bankruptcy, thus allowing a political ally to buy it up at a fire-sale price. These regulations could spawn a dozen Tony Millers. Moreover, the colleges they take down could be much less deserving of their fate than the University of Phoenix.

It is perfectly reasonable—and desirable—to place standards on receipt of federal money. However, those standards should be clear and objective, not based on the subjective decisions of individuals. That is because individuals are imperfect and always will be. Colleges, and the students who attend them, will suffer accordingly.

Wed, 29 Jun 2016 23:00:00 -0500 Preston Cooper en text/html
Student Administration

The Registrar's Office is available to students during their studies as an office for information and liaising with regard to study-related issues.

In particular, it is responsible for the admission of applicants with a recognised Swiss matriculation certificate to the first semester of the Bachelor programmes, for semester enrolments, granting leaves of absence, changes of degree programme, study confirma­tions, and many further administrative matters.

Sat, 18 Jun 2022 22:19:00 -0500 en text/html
Prospective Students

The Master of Public Administration at UMass Lowell prepares students for successful careers in the public and not-for-profit sectors through the development of managerial, communication & analytical skills.

Bachelor's to Master's Option

Current undergraduate UMass Lowell students in any field of study with a GPA of 3.000 or greater may apply to the bachelor's to master’s program during their junior or senior year, and will be permitted to apply up to 12 graduate-level credits earned as an undergraduate to their MPA degree. 

Note: Students may not transfer credits earned as an undergraduate to the Public Administration Certificate Program, only to the full MPA.

Learn More

FAQ about Master in Public Administration

Why is MPA at UMass Lowell a good choice for me?

Students will learn from an engaging and versatile faculty group with hands-on learning experiences to emphasize the values and ethics of public service. Students in the MPA program will focus in one of three tracks, Justice Administration, Human Service Management or Public Humanities and the Arts, allowing the student to develop skills relevant to their current career goals or aspirations. For more information on if the MPA is right for you, please email:

Can I get my MPA at UML around my full time work schedule? Can I be an MPA student part time? Are there evening/online class options?

Yes! The MPA at UMass Lowell is designed to accommodate traditional master's students and working professionals. The program offers a flexible course schedule that includes online, afternoon and evening classes. While a traditional full time course load is nine credits (3 classes) students may work with their academic adviser to develop options for part time attendance in the program. Please refer to the Academic Catalog for a complete summary of graduation requirements.

What are the admission requirements for the MPA program?

Visit the Online Academic Catalog for a complete description of admission requirements.

How long will the MPA program take to complete?

Students in the MPA program are required to complete 39 credit hours of coursework, meaning most full time students should complete the program in four semesters. Part-time students will work closely with their academic adviser to develop a manageable plan for completion of the program. Please see the academic catalog for a complete description of graduation requirements.

Are there internships available in the MPA program?

Yes, the MPA Program has developed close working relationships with community partners in all three option areas. Students interested in internship opportunities should work with their faculty adviser to determine what option is best suited for them.

Is there financial aid available?

Yes. Both full- and part-time students may apply for financial aid to meet their needs.

Visit the Solution Center for information about applying for financial aid.

All students who apply to the full-time MPA program will be considered for partial tuition reimbursement through Chancellor and Provosts awards.  Additionally, students may apply for a limited number of paid research opportunities as they become available. Contact your academic adviser for more information regarding these potential opportunities.

Which option area is best for me?

MPA students will decide between Justice Administration, Human Service Management or Public Humanities and the Arts as their primary concentration. Each option has a unique set of requirements and electives that will help to prepare graduates for the workplace, and students will be able to develop job and career specific skills. If you are unsure which option area might be best for you, please reach out to us to discuss.  

Where can I get more information about the MPA at UMass Lowell?

Please email: and a representative will be happy to discuss the program and how it might work for you.

Fri, 16 Jun 2017 02:03:00 -0500 en text/html
Here’s who could be eligible for student-loan forgiveness under the Biden administration’s latest plan

The Biden administration provided the most detail yet about who could be eligible for relief under its latest plan for student-loan forgiveness. 

The categories of borrowers who may qualify for debt cancellation are far from certain. The Department of Education is in the midst of a rulemaking process that will ultimately determine the scope of any debt-relief plan. The details released Monday are part of an agency proposal that will be finalized over the next several months. 

But if the eligibility criteria for relief the Department is proposing remain intact, the debt forgiveness will likely be more targeted than the administration’s initial plan, which the Supreme Court struck down in June. Under that plan, borrowers earning less than $125,000 would have had up to $20,000 in debt forgiven. 

Still, in some ways, the proposal appears to incorporate elements of the initial plan of mass-debt forgiveness. It also gets at some of the systemic issues with the student-loan program that borrower advocates have complained about for years. 

Here’s who could be eligible:

Certain borrowers on income-driven repayment plans who owe more than when they entered repayment: Under income-driven repayment, the government provides borrowers with the ability to repay their debt as a percentage of their income and have the remainder forgiven after at least 20 years of payments. Historically, because monthly payments on these plans are tied to income, some borrowers’ payments were so low that they didn’t touch the loan principal and borrowers watched their balances grow. 

Under the Department of Education’s proposal released Monday, borrowers enrolled in one of these plans would be eligible for up to $20,000 in debt relief, if they have an income that is below 225% of the poverty line and a balance that is larger than when they initially entered repayment. The agency is proposing to waive up to $20,000 of the gap between what a borrower owes currently and what they owed when they entered repayment. 

Borrowers who are earning less than $125,000 as a single individual and less than $250,000 as a married couple, and are also enrolled in SAVE, would be eligible to have up to $20,000 of the amount they owe above their balance when entering repayment canceled. SAVE is the version of income-driven repayment that the Biden administration launched earlier this year. 

Other borrowers who owe more than when they started paying back their loans: All other borrowers who don’t fit into one of these categories would have up to $10,000 of the amount they owe above their balance when they enter repayment waived. 

Under the Department’s proposal, a borrower earning less than 225% of the poverty line, who  is in a repayment plan other than income-driven repayment and who owes more than their balance when they entered repayment would be eligible for an additional $10,000 in cancellation. 

Borrowers who entered repayment decades ago: Borrowers with only undergraduate loans who have been in repayment for at least 20 years would receive a one-time debt cancellation. All other borrowers would be eligible for cancellation on loans that entered repayment 25 years ago, the agency said. 

Borrowers eligible for forgiveness in other programs, but who haven’t applied:  For years, borrowers and advocates have complained that borrowers face challenges accessing relief under Public Service Loan Forgiveness, an initiative that allows borrowers who work for the government and certain nonprofits to have their debt canceled after at least 10 years of payments. Under the Department’s proposal, borrowers who are eligible to have their debt canceled under PSLF, but haven’t applied for the relief would have their debt wiped away. 

In addition, borrowers who are eligible for cancellation under income-driven repayment, which wipes away debt after at least 20 years of payments, would have their debt forgiven even if they didn’t apply for the relief. 

Borrowers who attended programs that didn’t provide them with financial value: Recently, the Department of Education announced rules aimed at pushing career schools out of the federal financial aid program if they don’t adequately prepare students to land a job. Under the Department’s proposal released Monday, borrowers who attended schools or programs that closed precipitously or where the agency has taken steps to stop students from borrowing to attend that institution in the future would have their debt canceled.

Proposal could face litigation but not for at least several months

The release of the proposal is the latest step in a process that will determine who is eligible for debt cancellation. After the Supreme Court struck down the Biden administration’s initial plan, the president vowed to take another stab at debt relief. But as part of this second attempt, the agency has to go through negotiated rulemaking, a process that includes taking feedback from stakeholders on any proposal. 

These stakeholders are meeting for their last session next week. After that, the Department will develop a proposal based on their feedback that the agency will publish for public comment. Once the Department digests the public comments, they’ll release a final rule.

Like the Biden administration’s initial plan, the proposal is likely to face legal challenges. Still, it’s doubtful that any opponents will sue over the plan until the final rule is released.

The plan for debt forgiveness released Monday is separate from the $127 billion in debt cancellation that the Biden administration has been announcing over the past several months. That relief covers borrowers who were already eligible for debt forgiveness under existing programs, but due to technicalities and paperwork challenges struggled to actually have their balances wiped away. 

Mon, 04 Dec 2023 08:34:00 -0600 en-US text/html
Nearly $5 billion in additional student loan forgiveness approved by Biden administration

Nearly $5 billion in additional student loan debt forgiveness for over 80,000 student borrowers has been approved, the White House announced Wednesday. The relief is made possible by fixes to the Public Service Loan Forgiveness program.

This latest $4.8 billion in relief brings the grand total of approved debt cancellation by the administration to $132 billion for over 3.6 million Americans, according to the White House.

Borrowers are eligible for relief through the Public Service Loan Forgiveness program, which allows certain public-sector employees to have their remaining debt forgiven after they have made 10 years' worth or payments, or if they "have been in repayment for at least 20 years – but didn't accurately get credit for student loan payment," the White House said.

"From Day One of my Administration, I vowed to Boost the student loan system so that a higher education provides Americans with opportunity and prosperity — not unmanageable burdens of student loan debt," said Biden. 

President Biden and Miguel Cardona
U.S. President Joe Biden speaks as Education Secretary Miguel Cardona listens. Bonnie Cash/UPI/Bloomberg via Getty Images

"I won't back down from using every tool at our disposal to get student loan borrowers the relief they need to reach their dreams."

In October, the Biden administration announced that it would be forgiving $9 billion in student debt for 125,000 borrowers, a move that coincided with the resuming of student loan repayments after a more than three-year hiatus.

This most latest debt cancellation is the latest push by the Biden administration to erase some student loan debt following a June ruling by the Supreme Court that invalidated the administration's plan for broad-based student loan forgiveness. The plan would have helped more than 40 million borrowers erase up to $20,000 each in debt.

"In the wake of the Supreme Court's decision on our student debt relief plan, we are continuing to pursue an alternative path to deliver student debt relief to as many borrowers as possible as quickly as possible," said Biden.

Borrowers can visit to apply for this latest round of forgiveness.

Wed, 06 Dec 2023 06:43:00 -0600 en-US text/html

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