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ADM-201 Administration Essentials for New Admins ADM201

Exam ID : ADM-201
Exam Title : Administration Essentials for New Admins ADM201 (Salesforce)
Questions : 60
Pass Marks : 65%
Duration : 105 minutes
Exam Type : Multiple Choice

Administration Essentials for New Admins is designed for:
• New system administrators responsible for the setup, configuration, and maintenance of their organizations Salesforce applications
• Other groups that would benefit from deepening their knowledge of Salesforce, including power users, sales operations, and IT managers
You can take this course in person or in a virtual classroom. Participants can save travel expenses by taking the class virtually. Both formats provide demonstrations, hands-on exercises, and personal attention from the instructor as well as interaction with your peers. For the virtual class, all you need is a web browser and a telephone to watch, listen, and get hands-on experience with the application.

Customize your application, including page layouts, fields, tabs, and business processes
• Create a secure Salesforce environment
• Maintain and import clean data
• Create high-value reports and dashboards
• Set up workflow automation

Getting Around the App
• Understand the data model and navigation
• Find answers in Help & Training
Getting Your Organization Ready for Users
• Set up the company profile
• Configure the user interface
• Set up activities and calendars
• Configure search settings
• Set up Chatter
Setting Up and Managing Users
• Manage user profiles
• Create and manage users
• Troubleshoot user login issues
• Understand SalesforceA capabilities
• Set up Chatter Free and Chatter external users
• Understand Salesforce1 settings
Security and Data Access
• Restrict logins
• Determine object access
• Set up record access
• Manage record access with the role hierarchy
• Deal with record access exceptions
• Control access to events
• Manage field-level security
Customization: Fields
• Administer standard fields
• Create new custom fields
• Create selection fields: picklists and lookups
• Create formula fields
• Work with page layouts
• Work with record types and business processes
• Maintain data quality
Managing Data
• Import new records using import wizards
• Update existing records with the data loader
• Keep records up to date with Data.com and social accounts and contacts
• Mass transfer records between users
• Back up data with a weekly export
• Mass delete records
Reports and Dashboards
• Run and modify reports
• Create new reports with the report builder
• Filter reports
• Summarize report data with formulas and visual summaries
• Print, export, and email reports
• Build dashboards Automation
• Manage email administration
• Set up workflow rules and Process Builder
• Automate leads and cases
Managing the Support Process
For virtual classroom attendees, this content is delivered as an online module.
• Automate the support process
• Understand the Salesforce Console
• Enable collaboration in the Service Cloud
• Analyze support data with reports and dashboards

The Salesforce Certified Administrator test has the following characteristics:
 Content: 60 multiple-choice/multiple-select questions
 Time allotted to complete the exam: 105 minutes
 Passing score: 65%
 Registration fee: USD 200, plus applicable taxes as required per local law
 Retake fee: USD 100, plus applicable taxes as required per local law
 Delivery options: Proctored test delivered onsite at a testing center or in an online proctored environment. Click here for information on scheduling an exam.
 References: No hard-copy or online materials may be referenced during the exam.
 Prerequisite: None required; course attendance highly recommended

Administration Essentials for New Admins ADM201
Salesforce Administration action
Killexams : Salesforce Administration action - BingNews https://killexams.com/pass4sure/exam-detail/ADM-201 Search results Killexams : Salesforce Administration action - BingNews https://killexams.com/pass4sure/exam-detail/ADM-201 https://killexams.com/exam_list/Salesforce Killexams : Who Has Control: The SaaS App Admin Paradox

Imagine this: a company-wide lockout to the company CRM, like Salesforce, because the organization's external admin attempts to disable MFA for themselves. They don't think to consult with the security team and don't consider the security implications, only the ease which they need for their team to use their login.

This CRM, however, defines MFA as a top-tier security setting; for example, Salesforce has a "High Assurance Login Value" configuration and immediately locks out all users as a safety precaution. The entire organization hits a standstill and is frustrated and confused.

Deeply concerning, this is not a one-off event, admins for business-critical SaaS apps often sit outside the security department and have profound control. Untrained and not focused on security measures, these admins are working towards their departmental KPIs. For instance, Hubspot is usually owned by the marketing department, likewise, Salesforce is often owned by the business department, etc. Business departments own these apps because it's what allows them to do their job efficiently. However, the paradox lies in the fact that it's the security team's responsibility to secure the organization's SaaS app stack and they cannot effectively execute this task without full control of the SaaS app.

The 2022 SaaS Security Survey Report, run by CSA and Adaptive Shield, delves into the reality of this paradox, presenting data from CISOs and security professionals today. This article will explore important data points from the respondents and discuss what the solution for security teams could be.

Learn how your security teams can regain control of all SaaS apps.

SaaS Apps in the Hands of Business Departments

Across a typical organization, a wide array of SaaS apps are used (see figure 1), from cloud data platforms, file sharing and collaboration apps to CRM, project and work management, marketing automation, and a whole lot more. The need for each and every SaaS app fills a certain niche role required by the organization. Without the use of all these SaaS apps, a business could find itself lagging or taking more time to achieve its KPIs.

The 2022 SaaS Security Survey Report reports that 40% of these apps are managed and owned by non-security teams, such as sales, marketing, legal, etc. (see in figure 2). While the security and IT teams are reported to be the main destination for SaaS app management, it's the 40% of business departments also taking part and having full access that complicates the threat landscape.

Security teams can't take away this ownership as the business applications' owners need to maintain a high level of access to their relevant SaaS apps for optimal use. Yet, without in-depth knowledge of security or the vested interest (a security KPI that reflects on their work product), it's not reasonable for the security team to expect that the business owner will ensure a high level of security in their SaaS.

Unpacking the SaaS App Ownership Paradox

When asked the main reason for misconfiguration-led security incidents (figure 3), respondents of the survey report cited these at their top four: (1) There are too many departments with access to security settings; (2) Lack of visibility to security settings when they are changed (3) Lack of SaaS security knowledge; (4) Misappropriated user permissions. All of these reasons, either overtly or implied, can be attributed to the SaaS App Ownership Paradox.

The leading cause of security incidents caused by misconfigurations is having too many departments with access to security settings. This goes hand in hand with the next cause – lack of visibility when security changes are changed. A business department may make changes to an app setting to optimize its ease of use without consulting with or notifying the security department.

In addition, misappropriated user permissions can easily stem from a business department owner at the helm who is not paying careful attention to the app's security. Often users are granted privileged permissions that they don't even need.

How Security Teams Can Regain Control

With this shared responsibility model, the only efficient way to bridge this communication gap is through a SaaS Security Posture Management platform (SSPM). Hailed as a MUST HAVE solution to continuously assess security risks and manage the SaaS applications' security posture in the "4 Must-Have Technologies That Made the Gartner Hype Cycle for Cloud Security, 2021", such a solution can alert the security team on any app configuration change made by the app owner, and provide clear directions on how to fix it through a ticketing or collaboration management system.

With an SSPM solution, owned and managed by the organization's security team, the security team can gain complete visibility of all the company's SaaS apps and their security settings, including user roles and permissions. W

Organizations can take it one step further and have the app owners join the SSPM platform so they can actively control and oversee all configurations in their owned apps. By using a scoped admin capability (figure 4) the security team can grant the app owners access to the apps they own and can remediate security issues, with their supervision and direction.

There's no way to eliminate business departments' access to SaaS app security settings, and while users across the organization should be educated on basic SaaS security in order to reduce the risk that may occur from business departments, it doesn't always happen or it's just not enough. Organizations need to implement a solution that helps avoid these situations by enabling visibility and control for the security team, alerting on configuration drifts, audit logs that provide insight into actions within the SaaS apps and scoped admins.

Get a 10-minute demo of how Adaptive Shield's SSPM solution helps security teams regain control.


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Thu, 04 Aug 2022 03:50:00 -0500 The Hacker News en text/html https://thehackernews.com/2022/08/who-has-control-saas-app-admin-paradox.html
Killexams : Salesforce Expands Its Financial Services Platform

Salesforce has announced an expansion to its Financial Services Cloud to help financial advisors build deeper relationships with clients and become more productive by automating relevant client information from disparate IT systems.

Two years in development, the Financial Services Cloud platform offers advisors profiles of clients, their households and extended networks. Modules include Client Life Goals which allow advisors to create collaborative financial plans for the client based on life goals such as budgeting for college or buying a vacation home and Wealth Home Page which automates administrative tasks so advisors can quickly scan their daily agendas, prioritize client tasks and track client opportunities.

Salesforce seems to believe that CRM (customer relationship management software) and artificial intelligence (AI) using APIs can overcome the silos that have bedeviled retail financial services firms for decades.

In its announcement, Salesforce said that “decades of mergers and acquisitions, evolving products that grew up in silos, multiple core systems across different lines of business and an explosion of data have created redundancy and a fractured view of the customer and their needs.”

To access the customer information in those silos, Salesforce is relying on a accurate acquisition, MuleSoft, which uses APIs to extract customer information from disparate older systems and provide it to bank employees in an easily understood dashboard. Salesforce's commercial banking app provides relationship managers with a complete view of every customer's business and commercial accounts, and empowers them to identify and grow the most profitable relationships and streamline the onboarding of new clients. It also lets the commercial bankers make referrals to other parts of the bank, including wealth management and retail banking.

“For the first two years we focused on B2C now we are extending to B2B,” said said Rohit Mahna, senior vice president and general manager of Financial Services at Salesforce. "Customers wanted more repeatable action plans like passing a lead from the retail bank to the commercial bank.”

Since it started, Salesforce has done well with the financial services industry. It was being used by big players like Merrill Lynch, Goldman Sachs and Deutsch Bank, companies focused on ultra high net worth investors, like Bessemer, and four- and five-person shops across the country.

But, discovered Simon Mulcahy, it was getting the wealth management industry wrong.

Mulcahy, now the chief innovation officer, was running the company’s financial services groupwhen a conversation with one wealth manager made him realize that, as does occasionally happen with software companies, there was a huge gap between what Salesforce delivered and what wealth managers needed.

“I went back to Marc (Benioff) and the leadership team and they said to go deep. I ended up on the road." He visited more than 100 wealth management offices to learn more about what they needed.

“The industry is turning on its head,” Mulcahy said. “We had been helping them sell and they have a desperate need to do service-based selling. We have to help them change their operating and business model."

Millennials and female investors are being underserved by the current wealth management model, he added.

In the old model a client would bring a stack of paper to the financial advisor who would send it off to headquarters to get a financial plan in the form of a long paper-based document.

“The millennials are now 35 at the top end, entering the high earning time in their life and they need advice. The people who are getting advice are not getting it how they want. In other industries everyone is being retrained, and then you look at the staid experience of wealth management and it is like something out of Jeeves.”

“The industry model is a butler service,” Mulcahy said. “I am the advisor, tell me what you want and I will take care of everything. The relationship is binary — either give everything to the advisor and she does it all or do it yourself. You have all these people who aren’t being advised. The attitude is that it is too complicated for the client.”

The process is also product-centric. The advisor is going to sell the client some products and then have quarterly face-to-face reviews where the client faces more documentation than the average person can consume. But that’s probably not a big loss since the documents are out of date by then anyway.

Decades of complexity are slowing transformation, said Mahna.

“Complexity internally has created fragmented a view of the customer, they don’t have a holistic view of the customer.”

MuleSoft has built flows specific to financial services, which allows the Salesforce financial services platform to unlock all of a firm’s back office data sitting in core or policy administration servers, Mahna added.

Alyson Clarke, principal analyst for digital business strategy at Forrester Research, said Salesforce has been building this broad solution over several years. They started with the financial services cloud for financial planners, then did banking, then lending and small business.

“Now they have brought it all together,” she said, “with this great interface and they leveraged connectivity to services firms us like digital account opening. The new solution brings it all together across the organization —retail banking, lending, wealth management, commercial banking, SMB banking —  to help you better serve customers in a customer-centric way.”

The problem for banks is not just that these are different businesses, they also use different technology for servicing the customer.

“If you have a customer who cuts across multiple lines  of business, then the poor customer gets a very disjointed experience and the employees don’t know what is going on elsewhere. They can’t see that a wealth customer was talking to the firm about an SME loan. It brings the ability to integrate with a lot of existing systems and be able to connect the dots.”

“The financial services cloud is trying to make that employee’s job easier," Clarke added. “It will drive productivity and enable deeper and better conversations. If I can spend 10 minutes on administration and and 90 minutes on the conversation, and I can see other conversations you have had with other parts of the bank, it feels like I know you when I am talking to you. One benefit for the cloud is usability, the customer experience and how it makes the employee’s job a lot easier. It can pull together all the customer information in one spot.”

Next year, she added, Einstein will add artificial intelligence (AI) which will start to make the relationship management more deeply engaged and be able to suggest the next best action to an employee.

“I like its great usability. Salesforce is trying to understand the employee’s needs and it created an interface that allows you to customize and create a great experience for that person.”

The industry needs that help for employees, said Mulcahy, the innovation leader.

The advisors are in the mid to late 50s, they have a book of business and they really don’t want to sell any more.

“You are dealing with a business that starts with retirees and they end up dying. You have a high attrition rate which is not being addressed.” The advisor tends to have a  relationship with the patriarch of a family, and when he dies, an average of 70 percent of client-heirs take their business somewhere else.

Wealth management firms face a challenge of how to stem the outflow of assets and retain the business.

Mulcahy’s research revealed that most investors — well over 50 percent — are dissatisfied. That’s something to worry about because the nation faces an enormous wealth transfer in the next five years — more than $2 trillion.

“The transfer is going on and the industry is not set up for it. It is still selling, not servicing.”

“You have to transform the experience of the advisor,” Mulcahy said. “Now it is so onerous. The  advisor spends half a day preparing for a client meeting using 20-30 apps they have to swivel between. How do you make that easier?”

State Farm, for example, uses Salesforce to support agents in handling claims. When a claim is submitted, Salesforce provides a complete view of the customer and automatically creates an intelligent action plan that helps them prioritize their tasks. It also updates the customer by email or text message of the status and progress of their claim.

Among the partners supporting the launch are Athene Group and Envestnet | Yodlee for account aggregation, DocuSign and OneSpan for document management and electronic signatures, Informatica and MuleSoft to extract and integrate data from multiple systems, Orion for new billing capabilities and Advisor Software for portfolio rebalancing.

Sat, 02 Apr 2022 17:26:00 -0500 Tom Groenfeldt en text/html https://www.forbes.com/sites/tomgroenfeldt/2018/09/28/salesforce-expands-its-financial-services-platform/
Killexams : A Snapshot of the Top Five Salesforce Summer 2022 Release Notes

Every year, Salesforce brings out three important releases that set a definitive roadmap for its customers and their businesses.

The Summer ’22 Release preview is now live and the upcoming release notes lays out exciting new features and enhancements across the Customer 360 platform. The last two years have been eventful for Salesforce, with its acquisition of Slack and the exciting new features on its Customer 360 platform. Salesforce also announced the Marketing Cloud Intelligence Connector that you can use to aggregate data from your B2C Commerce site. You can use this feature to create logical datasets called dashboards.

Every Salesforce release is packed with numerous new features and updates that help companies elevate their user experience as well as drive sales. From a Salesforce admin perspective, it is better to have release strategies that can help you plan ahead and make the most of the new functionalities. There are also new product names for existing licenses, with My Trailhead, High-Velocity Sales, and Tableau CRM now being rebranded as Sales Enablement, Sales Engagement and CRM Analytics respectively. 

Here are 5 noteworthy highlights from the Salesforce Summer 2022 Release Notes.

1. Case swarming puts customers at the center of the support experience

One of the exciting new features from Salesforce is a new workflow for Service Cloud and Slack. The Service Slack App is part of the Summer Release ’22 and this allows case teams to leverage a ‘swarming’ capability that brings teams across the enterprise together to brainstorm in a cross-disciplinary manner thanks to its collaborative service model. They can then ‘case swarm’ to solve customer-related problems, which has a significant impact on service metrics.In September 2021 during the Dreamforce user conference, Salesforce unveiled many more new Slack integrations, taking the total to 16. Most are available now but many more will be in the market by the end of 2022.

Salesforce is a member of the Consortium of Service Information and one of CSI’s most important practices is the swarming methodology. The idea is to remove traditional barriers when it comes to brainstorming and solving technical problems. Instead of an escalation-based model, you have a collaboration-based one. Swarming enables quicker, more efficient workflows and is perfect for agile teams who need to coordinate more seamlessly with different experts and departments. It is also great for complex customer problems. With case swarming, agents will provide real-time support in a quicker manner.

Very often, it takes external consultants to attack and solve the problem. With case swarming, agents can move a case to SME channels and cast a wider net for case resolutions. The process has three parts. You can create a Slack app. You can then set up Slack in SearchUnify and finally send case details to Slack. This Slack integration will be available in Winter 2022 and also uses third-party capabilities including PagerDuty for AIOps and real-time service status updates. This integration is created to help companies work on complex customer problems and service disruptions. The Slack integration is part of the Service Cloud Customer Service Incident Management feature.  

You can also access and update Case, Account and Contact records within Slack. Using Salesforce, agents can create Slack channels to automatically create ‘swarms’ to discuss cases with other experts, and even recognize experts for their contribution and collaboration. Here are some of the features available to users.

Case swarming for service agents: Case swarming creates a slack channel for service agents who want to work on complex and important cases.


Slack-first service: With this feature, you can create specific channels for different cases. You can also bring members from outside your company into your channels and threads. 

Expert finder: Service Cloud already has a robust omni-channel routing facility, which assigns work to agents based on technical skillsets, knowledge of specific cases, and availability. You can integrate this skills-based routing software with a new feature called Expert Finder, which can bring the right expert to your swarm channel. With the Expert Finder, Swarm channels are created automatically using an OOTB (out of the box) workflow.

Salesforce-Slack marketing tools and data:  Salesforce now brings new integrations with Marketing Cloud, Service Cloud and Sales Cloud. This means that you can bring Salesforce data and tools to Slack to create data-backed marketing strategies and to drive impactful campaigns. You can also run use Salesforce-Slack marketing tools to run analytics on your marketing and ad campaigns.


Swarm pods: Swarm pods are knowledge pools of experts in and outside the organization, who can help customers with their problems. You use Service Cloud to route the case to a swarm pod lead and the lead brings in experts from across the enterprise.

2. Subscription management for self-service

If you are a B2B company that typically works with subscription-based billing models across multiple self-service channels, then Salesforce has developed new capabilities that will benefit you. According to the Summer ’22 Release notes, Salesforce will now offer new Subscription Management capabilities for Revenue Cloud. This news also impacts SaaS companies who manage subscription models. Subscription management can help companies manage subscriptions through Sales Cloud automation. In fact, you can automate your entire subscription cycle of self-service channels.  

Subscription Management uses the ‘headless’ API functionality and boasts of a setup experience that is intuitive and seamless. You can integrate Subscription Management into any app. Most businesses today operate with multiple revenue channels and a minimum of two revenue models. It is important to have a subscription management solution that makes the best use of data and resources.

Salesforce’s Subscription Management facilitates omnichannel selling and also gives you a 360-degree view of your customers.

This new feature applies to Professional, Enterprise, Unlimited and Developer editions of Lightning Experience. With the new Subscription Management API, you can automate your invoicing, selling and payment collection processes. You can create product catalogs and track what customers buy. No matter which sales channel you use, the Subscription Management API strengthens your subscription lifecycle. 

3. Triggered Campaign Messages

If you are into retail or the business of e-Commerce, you can now use your Marketing Cloud Personalization with the outbound communication system of Journey Builder and Salesforce’s new Triggered Campaign Messages. Triggered Campaign Messages are great ways to communicate effectively with your customers after significant events like cart abandonment. Important events could mean anything from price and catalog changes and purchasing patterns to customer behavioral changes and items that are back in stock. These events will trigger tailored and personalized experiences and results for customers in real time. Salesforce’s new functionality is a great way to reengage with customers on their required channel, especially during important points in their customer journey.

For example, if your customer didn’t buy an item because of the price and if the price reduces, you can instantly communicate this to the customer and re-engage. Even with cart abandonment, you can keep a product price range as your benchmark, and depending on the number of times a customer revisits abandoned items, you can set the frequency of messages to the customer, with better discounts. With Triggered Campaign Messages, you can do many of the following:

Use real-time triggers to set up Marketing Cloud Journeys: You can manage the life cycle of your customer by adding real-time triggers to your Marketing Cloud Journey builder. This will help you listen to customers and also engage with them individually.

Deliver personalized messages and campaigns: Salesforce’s Summer ’22 release offers nine configurable triggers to start customer journeys in real-time, including triggers like product price reduction and browse abandonment. The information is also available in real-time, which means you can take quick action and also trigger mobile app messages, push notifications and in-store experiences based on customer behavior. You can also run A/B tests and use built-in reports and dashboards to understand campaign trajectories.

Create subscriber segments: With Trigger Campaign Messages, Salesforce also includes AI-based segmentation options for you to create specific subscriber segments. You can also trigger and deliver customised experiences to each segment and make the content actionable. 

Use data from email reports: The Summer ’22 release allows you to access all bounced email addresses in a single report and you can now use four new fields to list email reports. 

4. Marketing Cloud Intelligence Connectors

Salesforce has new features for eCommerce companies when using Marketing Intelligence Cloud Connectors to combine disparate orders and product data. This can bring marketing and eCommerce teams together and combine sales efforts. Companies can now also use pre-built data models to unlock actionable insight from data on products, revenue, and sales performance. You can use automation to mine data and see if there were any conversions during a product promotion or how your products perform in specific demographics. 

With Marketing Cloud Intelligence Connectors, you also have access to AI-powered dashboards and insights. 

5. Updates to Einstein

The Salesforce Summer ’22 release notes also have many updates to Einstein, the AI-powered technology developed for the Salesforce Customer Success platform.

Einstein Readiness Assessor: Use this update to estimate the value of Einstein Lead Scoring to your business. You can use your present lead acquisition data and conversion numbers to determine high-level ROI for using Einstein Lead Scoring. 

New Guided Setup for Einstein Prediction Builder: Salesforce has introduced a guided wizard in setting up Einstein Prediction Builder, and this feature is available to admins with Einstein Predictions, Einstein Builder Free and Platform Plus licenses. 

Deflect Cases with Einstein’s Article Recommendation for Flow: Starting in Summer ’22, you can add article recommendations to your flow for a given case in the service console. You can also add recommendations for new automation use cases outside the service console.

Einstein Case Classification for Flows: Salesforce has also piloted its automated case triage, which enables you to combine the use of Einstein Case Classification and Flow. You can classify new cases and revert them to the correct team. 

6. Other exciting new updates and features

There are so many new features available in the Salesforce ’22 Summer Release notes. Many of these updates add a lot of value to your licenses.

Salesforce CPQ now runs on different web browsers: You can now run Salesforce CPQ even on incompatible browsers, a feature developed with Web Components V1 technology. Salesforce CPQ will run smoother and faster across platforms. 

Language and currency specifications for international customers: With Commerce Cloud, you can select a country where products will be shipped, adjusting for tax amounts and other specifications. You can also translate or shift to different languages on tables like My Account Password, My Profile, and My Account Header.

Lightning App Builder updates: Another much-anticipated update is the ability to customize and filter related lists in Lightning App Builder, leading to the support of common use cases. You can also customize these lists with the Dynamic Related List Single feature.  

Intelligence Reports Advanced: You can now create your own dashboards to optimize email messaging with Salesforce Management Cloud’s Intelligence Reports Advanced. This is an analytical tool that helps you measure and analyze email marketing campaigns and optimize it for great results.

Field Service Scheduling and Optimization: Salesforce’s new field service scheduling and optimization engine makes it simple to book appointments, gather the right field agents to perform the job and optimize travel routes for service personnel.

Codeless Query Builder: You can connect your queries with up to 30 data extensions using a Codeless Query Builder. This helps you run queries to compare the engagement performance of different subscribers in your program and understand how you can Strengthen your email messaging. 

New product names: The Salesforce Summer ’22 is full of new product name changes. MyTrailhead is now Sales Enablement, High-Velocity Sales is now Sales Engagement and Marketing Cloud has also renamed many of its modules.

Person Accounts: You can now enable Person Accounts by combining account and contact fields in one record. You can do this without contacting Salesforce Support or raising a ticket. 

Third party integrations with Light DOM: Light DOM now makes it possible for third-party tools to integrate with the DOM. This means that you can apply custom style to all components, and enable CSS and QuerySelectors to traverse the shadow root. 

Collaborative forecasting: With this feature, custom filters allow you to include more opportunity fields or even exclude them from your forecasts. You can filter based on currency, Picklist fields and standard numbers. You can also rename the forecast categories.

Salesforce for Slack: Salesforce for Slack is now available as Beta Slack, with a more seamless integration of Salesforce and Slack enabling sales teams to work faster and more efficiently. You can use Slack-First Customer 360, which is a common platform to connect customers, partners, and stakeholders with the apps and workflows needed to complete projects. You can also work on a Salesforce record from Slack and control notifications using many automation features.

Enable a custom address field: Admins can now create multiple fields to host information related to addresses. You can now create custom address fields that are identical to the fields seen on shipping addresses. Your Salesforce users can also add and retrieve address data using custom address compound fields on both standard and custom objects. Before this, admins were forced to create individual fields for every data points entered.

Access all CMS features: Experience Cloud customers can now reap the many benefits of Salesforce CMS at no extra costs. Salesforce CMS is a highly effective hybrid CMS that helps you create content collections and playlists, broadcast this content across channels, manage an extensive content publishing schedule, and even undo a content that has been published. The new release also enables you to create and manage content more easily with updated Salesforce CMS workspaces. 

Picklist: If you are a Salesforce admin, you will enjoy many new Summer ’22 enhancements to picklists. Many of them are still in testing, including the features that allow you to clean up inactive picklist values and manage picklist values in bulk. The feature to clean up inactive picklist values helps you to keep your picklists clean and to optimize them for better performance. With Salesforce’s new picklist features, you can manage picklists in bulk with buttons to delete, deactivate, replace or activate selected picklists. Both these features are in the beta stage. There is a reason why Salesforce was named the best CRM provider by the International Data Corporation (IDC). It has new features and updates that help admins, end users, developers, designers, architects and analysts alike. Use these features to meet your business goals and use your data to generate actionable insight and to build incredible customer experiences. 

Mon, 01 Aug 2022 17:56:28 -0500 en-US text/html https://suyati.com/blog/a-snapshot-of-the-top-five-salesforce-summer-2022-release-notes/
Killexams : Tequity Announces Its 22nd Salesforce M&A Transaction

Tequity's Client, Emelar Consulting Group, a full-service Salesforce consulting firm with expertise that includes Manufacturing and Revenue Management, has been acquired by Diabsolut

Both firms gain added proficiency in Salesforce Field Service, Revenue Cloud, CPQ, and Billing.

TORONTO, Aug. 5, 2022 /PRNewswire/ -- Tequity, a leading M&A Advisory firm specializing in global Enterprise B2B Cloud, SaaS, and IT companies, acted as the exclusive financial advisor to Emelar Consulting Group in their acquisition by Salesforce expert and innovative cloud solution provider, Diabsolut.

Emelar is a Salesforce consulting partner specializing in CPQ and Salesforce Field Service and is known for their success assisting manufacturing organizations address business concerns.

The overall goal of the acquisition was to increase the amount of experience, services, benefits, and value delivered to both Diabsolut and Emelar's clients.

"As a close-knit organization that strives to provide exceptional value and returns for our clients, we are delighted to join forces with a like-minded organization in Diabsolut," said Jesse Theiler, Founder and CEO of Emelar.

"Our combined commitment to client empowerment will provide clients with even deeper Salesforce expertise, particularly Salesforce Field Service, additional experience and capabilities with enterprise clients, and the ability to provide FinancialForce solutions across new verticals," Mr. Theiler stated, "We're eager to bring our CPQ expertise and deep manufacturing sector experience to Diabsolut."

On continuing Emelar's philanthropy post-acquisition, Mr. Theiler said, "I'm excited about our cultural alignment and importantly, we've gained a great partner in our ongoing mission to provide support for young adults with autism and raising autism awareness. This is a perfect situation for our clients, partners and staff alike."

"Working with Tequity has truly been a great experience!" said Mr. Theiler. "Tequity's professionalism and business acumen on Topics such as the Salesforce ecosystem, technology, and growth is simply outstanding. Combined with their Salesforce ecosystem experience, choosing them to be our broker was a no-brainer. I first met Alex at Dreamforce in 2017 and, keeping in touch through the years, we would talk about business and the ecosystem for a few years. When it was time to grow through M&A it was an opportunity to work even closer. Alex was the first (and only) person I called. Great people; even greater partners!  Thank you, Alex and team, for your exceptional advice and partnership through the years."

After the acquisition of Foundry52 in 2021 (also led by Tequity), the acquisition of Emelar will further cement Diabsolut's reputation as Field Service and Revenue Cloud experts, while expanding the capabilities they offer for manufacturing organizations.

"We are elated to have found an organization like Emelar, who is so closely aligned with our culture and dedication for delivering customer success," said Elie Hossari, President of Diabsolut. "Jesse's mission for Emelar, his community outreach, Emelar's passion for helping clients reach their goals in the best way possible - Emelar and Diabsolut's values come from the same playbook, and we're looking forward to a great future together."

Mr. Hossari continued, "We're also excited to put Emelar's manufacturing experience together with our enterprise experience, to continue to grow our capabilities in the Manufacturing, Automotive and Energy segment, and add a pool of high quality senior technical resources with specialties in Manufacturing, Revenue Cloud, CPQ, and Billing. Ultimately, we are increasing short- and long-term benefits for both current and future clients."

The addition of Emelar brings combined expertise in Field Service and Asset Management; CPQ, Billing and Revenue; CRM / Customer 360 Platform / Communities; Financial Force ERP; and Higher Education and Not-for-Profit. It further strengthens consulting services across implementations and integrations, advisory and managed services, development and support, change management and training, and talent management.

"This was our second experience working with Tequity on the buy side. There are three things I really appreciate about working with the Tequity team. Firstly, they're great matchmakers and have a real knack for putting the right buyer and seller together - on both occasions the cultural fit of the organizations has been excellent and from a buyer's perspective, that's critical. Secondly, they are very straight shooters and do a great job at keeping buyer and seller aligned on expectations, I always know that I'll get really straight, honest, and most importantly, realistic feedback about how we're approaching a potential deal as a buyer. Finally, I appreciate the way that Tequity supports their clients and deals: where high touch is needed, it's provided; but where buyer and seller are moving through the process happily together, the touch is lower from the Tequity side. They're there when needed but aren't overbearing in their involvement," said Andy Prince, Chief Innovation Officer, Diabsolut.

About Emelar Consulting Group

Emelar Consulting Group is a Salesforce consulting partner specializing in CPQ and Salesforce Field Service, which helps organizations significantly Strengthen performance, efficiencies, and bottom-line results through the Salesforce platform. We have proven successes in supporting manufacturing organizations of all sizes to solve big business problems.

About Diabsolut

Diabsolut is a Salesforce Summit Consulting Partner and has been a FinancialForce partner since 2014. We have nearly 20 years of experience implementing Salesforce, Field Service, Revenue, and Higher Education solutions throughout North America. Our team of experts is uniquely positioned to identify and resolve the challenges that many organizations face, with rapid time to value results no matter where they are in their transformation journey.

About Tequity

Tequity assists Enterprise B2B SaaS, Cloud, and IT companies with business growth and exit strategies. Our mission is simple: achieve the best outcome for our clients. With decades of combined experience as executives, consultants, and owners of software and technology companies, we leverage our deep industry knowledge across tech ecosystems and our relationships with strategic, growth-focused buyers around the globe to drive successful M&A transactions. For more information visit www.tequityadvisors.com

Media Contact Info for more details:
Diane Horton
Managing Partner, Tequity Advisors
T: 416.993.1734 | E: 341953@email4pr.com

Cision

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SOURCE Tequity Advisors

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Killexams : Coveo Reports First Quarter Fiscal 2023 Financial Results

Coveo Solutions Inc.

First Quarter SaaS Subscription Revenue grew 47% year-over-year to $24.0 million
First Quarter total revenue increased 45% year-over-year to $26.5 million
Current SaaS Subscription Remaining Performance Obligations grew 49% year-over-year to $84.4 million as of June 30, 2022
Coveo to host inaugural Capital Markets Day on November 17, 2022

Coveo reports in U.S. dollars and in accordance with International Financial Reporting Standards (“IFRS”)

MONTREAL and SAN FRANCISCO, Aug. 08, 2022 (GLOBE NEWSWIRE) -- Coveo Solutions Inc. (“Coveo” or the “Company”) (TSX: CVO), a leader in AI-powered relevance platforms that transform search, recommendations, personalization, and merchandizing within digital experiences, today announced financial results for its first quarter of fiscal 2023, ended June 30, 2022.

“Our first quarter results reflect the strong demand we are seeing for our AI-powered platform and the momentum we continue to build upon following a record fiscal 2022,” said Louis Têtu, Chairman and CEO of Coveo. “Despite a challenging macro environment, we believe digital transformation remains a priority for businesses worldwide, and Coveo’s solutions help to enable these businesses to deliver relevant experiences that optimize business outcomes. We look for this demand from our customers to drive revenue growth while continuing to increase our operational efficiency through our strong unit economics.”

First Quarter Fiscal 2023 Financial Highlights
(All comparisons are relative to the three-month period ended June 30, 2021, unless otherwise stated)

  • SaaS Subscription Revenue grew 47% to $24.0 million compared to $16.3 million.

  • Total revenue was $26.5 million, an increase of 45% compared to $18.2 million.

  • Current SaaS Subscription Remaining Performance Obligations of $84.4 million, up 49% compared to $56.7 million.

  • Gross profit (%) was 75%, a decrease of 1%, and product gross profit (%) was 80%, in-line with the prior period. Adjusted Gross Profit (%) (1) was 76%, a decrease of 1%, and Adjusted Product Gross Profit (%) (1) was 81%, an increase of 1%.

  • Operating loss was $13.3 million and Adjusted Operating Loss (2) was $7.4 million.

  • Net loss was $12.5 million, compared to net income of $73.2 million. Net income in the comparable period was principally impacted by a non-cash gain of $69.5 million and an associated income tax recovery of $16.3 million, both related to the Company’s preferred shares converted immediately prior to the IPO in November 2021.

  • Cash flow generated from operations was $1.4 million, and cash and cash equivalents were $217.7 million as of June 30, 2022.

First Quarter Fiscal 2023 Operational Highlights

  • Net Expansion Rate of 112% as of June 30, 2022.

  • Recognized as Salesforce Commerce Cloud Partner of the Year for Best Early Salesforce Commerce Win 2022 and Best Personalization 2022. Coveo received the award for its performance as a digital transformation commerce partner within the Salesforce ecosystem, considering the number of new customers and overall growth.

  • Released new recommendations decisioning capabilities to allow deployment of explicit, finer-grained strategies for specific audiences and streamline deployment of global, multi-region configurations. These enhancements will help generate more engagement from merchandisers as well as increase revenue driven through the Coveo Merchandising Hub.

  • Introduced native SAP Commerce sources to simplify the ingestion of complex catalogs. This new data source makes the deployment of Coveo alongside SAP Commerce Cloud significantly easier, and enables the processing of all catalog data by our machine learning algorithms.

  • Launched Simpler Builder experience for Hosted Search Pages. This new, no-code builder enables any user to easily create and share next-gen Coveo Atomic (Coveo’s web component library) search page experiences with simple menus and configuration options.

  • Announced a range of new capabilities to help customer service employees deliver personalized customer experiences, including a new library for Coveo Quantic (Coveo’s Lightning Web Component library), guided templates for Case Submission flows, enhanced User Actions, and visibility into Coveo machine learning models in the admin console.

Financial Outlook

Coveo anticipates SaaS Subscription Revenue, Total Revenue, Adjusted Operating Loss, and Weighted Average Shares Outstanding to be in the following ranges:

Q2 FY’23

Full Year FY’23

SaaS Subscription Revenue

$24.4 – $24.9 million

$101.5 – $103.0 million

Total Revenue

$26.6 – $27.1 million

$110.0 – $111.5 million

Adjusted Operating Loss (2)

$6.5 – $7.5 million

$31.5 – $33.5 million

Weighted Average Shares Outstanding

104.0 – 104.5 million

104.0 – 105.0 million


These statements are forward-looking and real results may differ materially. Please refer to the “Forward-Looking Information” section below for information on the factors that could cause our real results to differ materially from these forward-looking statements.

Coveo’s outlook also constitutes a "financial outlook" within the meaning of applicable securities laws and is provided for the purposes of assisting the reader in understanding the Company's financial performance and measuring progress toward management's objectives and the reader is cautioned that it may not be appropriate for other purposes.

(1)   Adjusted Gross Profit (%) and Adjusted Product Gross Profit (%) are non-IFRS ratios. Please see the “Non-IFRS Measures and Key Performance Indicators” section below.
(2)   Adjusted Operating Loss is a non-IFRS measure. Please see the “Non-IFRS Measures and Key Performance Indicators” section below.

Q1 Conference Call and Webcast Information

Coveo will host a conference call today at 5:00 p.m. Eastern Time today to discuss its financial results for its fiscal first quarter 2022. The call will be hosted by Louis Têtu, Chairman and CEO, and Jean Lavigueur, CFO.

Date:

Monday, August 8, 2022

Time:

5:00 p.m. Eastern Time

Dial in number:

Canada/US: 1-888-664-6392

Confirmation #: 92794107

Live webcast:

ir.coveo.com under the “News & Events” section

Capital Markets Day – November 17, 2022

Coveo will host its inaugural Capital Markets Day on Thursday, November 17, 2022, at the TMX Market Centre in Toronto. During this half-day, hybrid event, beginning at 8:30 am ET, members of the senior management team will present on the Company’s differentiated AI-powered relevance platform, growth strategy, and customer success, among other topics.

The event is limited to the financial analyst and institutional investor community. Capacity is limited and attendees will be registered on a first come, first served basis. To register in advance and receive updates up to the date of the event, please visit the following page at: www.coveo.com/en/resources/events/capital-markets-day.

The event will be recorded live with replay and presentation materials available at ir.coveo.com.

Non-IFRS Measures and Key Performance Indicators

Coveo’s unaudited condensed interim financial statements have been prepared in accordance with IFRS as issued by the International Accounting Standards Board. The information presented in this press release includes non-IFRS financial measures and ratios, namely (i) Adjusted Operating Loss; (ii) Adjusted Gross Profit, Adjusted Product Gross Profit, and Adjusted Professional Services Gross Profit (collectively referred to as our “Adjusted Gross Profit Measures”); (iii) Adjusted Gross Profit (%), Adjusted Product Gross Profit (%), and Adjusted Professional Services Gross Profit (%) (collectively referred to as our “Adjusted Gross Profit (%) Measures”); (iv) Adjusted Sales and Marketing Expenses, Adjusted Research and Product Development Expenses, and Adjusted General and Administrative Expenses (collectively referred to as our “Adjusted Operating Expense Measures”); and (v) Adjusted Sales and Marketing Expenses (%), Adjusted Research and Product Development Expenses (%), and Adjusted General and Administrative Expenses (%) (collectively referred to as our “Adjusted Operating Expense (%) Measures”). These measures and ratios are not recognized measures under IFRS and do not have standardized meanings prescribed by IFRS and are therefore unlikely to be comparable to similar measures presented by other companies. Rather, these measures and ratios are provided as additional information to complement IFRS measures by providing further understanding of the Company’s results of operations from management’s perspective.

Accordingly, these measures should not be considered in isolation nor as a substitute for analysis of the Company’s financial information reported under IFRS. Adjusted Operating Loss, the Adjusted Gross Profit Measures, the Adjusted Gross Profit (%) Measures, the Adjusted Operating Expense Measures, and the Adjusted Operating Expense (%) Measures are used to provide investors with supplemental measures of the Company’s operating performance and thus highlight trends in Coveo’s core business that may not otherwise be apparent when relying solely on IFRS measures. The Company’s management also believes that securities analysts, investors, and other interested parties frequently use non-IFRS measures in the evaluation of issuers. Coveo’s management uses and intends to continue to use non-IFRS measures in order to facilitate operating performance comparisons from period to period, and to prepare annual operating budgets and forecasts.

See the “Non-IFRS Measures” section of our interim management’s discussion and analysis dated August 8, 2022 (the “MD&A”), which is available under our profile on SEDAR at www.sedar.com, for a description of these measures. See the financial tables below for a reconciliation of (i) Adjusted Operating Loss to operating loss; (ii) Adjusted Gross Profit to gross profit; (iii) Adjusted Product Gross Profit to product gross profit; (iv) Adjusted Professional Services Gross Profit to professional services gross profit; (v) Adjusted Sales and Marketing Expenses to sales and marketing expenses; (vi) Adjusted Research and Product Development Expenses to research and product development expenses; and (vii) Adjusted General and Administrative Expenses to general and administrative expenses.

This press release also refers to SaaS Subscription Revenue, Current SaaS Subscription Remaining Performance Obligations, and Net Expansion Rate, which are operating metrics used in Coveo’s industry. Please refer to the “Key Performance Indicators” section of our MD&A for a description of these metrics.

Forward-Looking Information

This press release contains “forward-looking information” within the meaning of applicable securities laws, including Coveo’s financial outlook on SaaS Subscription Revenue, Total Revenue, Adjusted Operating Loss, and Weighted Average Shares Outstanding for the three months ending on September 30, 2022, and for the year ending March 31, 2023. This forward-looking information is identified by the use of terms and phrases such as “may”, “would”, “should”, ”could”, “might”, “will”, “achieve”, “occur”, “expect”, “intend”, “estimate“, “anticipate“, “plan“, “foresee“, “believe“, “continue“, “target“, “opportunity“, “strategy“, “scheduled“, “outlook“, “forecast“, “projection“, or “prospect“, the negative of these terms and similar terminology, including references to assumptions, although not all forward-looking information contains these terms and phrases. In addition, any statements that refer to expectations, intentions, projections, or other characterizations of future events or circumstances contain forward-looking information. Statements containing forward-looking information are not historical facts but instead represent management’s expectations, estimates, and projections regarding future events or circumstances.

Coveo’s financial outlook on SaaS Subscription Revenue, Total Revenue, Adjusted Operating Loss, and Weighted Average Shares Outstanding also constitutes “financial outlook” within the meaning of applicable securities laws and is provided for the purposes of assisting the reader in understanding the Company’s financial performance and measuring progress toward management’s objectives and the reader is cautioned that it may not be appropriate for other purposes.

Forward-looking information is necessarily based on a number of opinions, estimates, and assumptions that we considered appropriate and reasonable as of the date such statements are made. Although the forward-looking information contained herein is based upon what we believe are reasonable assumptions, real results may vary from the forward-looking information contained herein. Certain assumptions made in preparing the forward-looking information contained in herein include: our ability to capitalize on growth opportunities and implement our growth strategy; our ability to attract new customers, both domestically and internationally; the success of our efforts to expand our product portfolio and market reach; our ability to maintain successful strategic relationships with partners and other third parties; assumptions regarding our future capital requirements; assumptions regarding available liquidity under our revolving credit facility; the accuracy of our estimates of market opportunity and growth forecasts; our success in identifying and evaluating, as well as financing and integrating, any acquisitions, partnerships, or joint ventures, and our ability to execute on our expansion plans. Moreover, forward-looking information is subject to known and unknown risks, uncertainties, and other factors, many of which are beyond our control, that may cause the real results, level of activity, performance, or achievements to be materially different from those expressed or implied by such forward-looking information, including but not limited to the risk factors described under “Risk Factors“ in the Company’s most recently filed Annual Information Form and available under our profile on SEDAR at www.sedar.com. There can be no assurance that such forward-looking information will prove to be accurate, as real results and future events could differ materially from those anticipated in such information. Accordingly, prospective investors should not place undue reliance on forward-looking information, which speaks only as of the date made.

Moreover, we operate in a very competitive and rapidly changing environment. Although we have attempted to identify important risk factors that could cause real results to differ materially from those contained in forward-looking information, there may be other risk factors not presently known to us or that we presently believe are not material that could also cause real results or future events to differ materially from those expressed in such forward-looking information.

You should not rely on these forward-looking statements, as real outcomes and results may differ materially from those contemplated by these forward-looking statements as a result of such risks and uncertainties. Additional information will also be set forth in other filings that we make with the CSA from time to time. The forward-looking statements made in this press release relate only to events or information as of the date hereof, and are expressly qualified in their entirety by this cautionary statement. Except as required by law, we do not assume any obligation to update or revise any forward-looking statements, whether as a result of new information, future events, or otherwise, after the date on which the statements are made or to reflect the occurrence of unanticipated events.

About Coveo Solutions Inc.

We believe that relevance is critical for businesses to win in the new digital experience economy, to serve people the way they expect, and that applied AI is an imperative. Coveo is a market-leading AI-powered relevance platform. Our SaaS-native, multi-tenant platform injects search, recommendations, and personalization solutions into digital experiences. We provide solutions for commerce, service, website, and workplace applications. Our solutions are designed to provide tangible value to our customers by helping drive conversion and revenue growth, reduce customer support costs, increase customer satisfaction and website engagement, and Strengthen employee proficiency and satisfaction. Our AI powers relevant interactions for hundreds of the world’s most innovative brands and is supported by a large network of global system integrators and implementation partners.

Coveo is a trademark of Coveo Solutions, Inc.

Stay up to date on the latest Coveo news and content by subscribing to the Coveo blog, and following Coveo on LinkedInTwitter, and YouTube.

Contact Information

Nick Goode
Investor Relations
investors@coveo.com

Kiyomi Harrington
PR Lead
kharrington@coveo.com

Condensed Interim Consolidated Statements of Income (Loss) and Comprehensive Income (Loss)
(expressed in thousands of US dollars, except share and per share data, unaudited)

Three months ended June 30,

2022

 

2021

 

$

$

Revenue

SaaS subscription

24,003

16,316

Self-managed licenses and maintenance

324

714

Product revenue

24,327

17,030

Professional services

2,135

1,194

Total revenue

26,462

18,224

Cost of revenue

Product

4,758

3,398

Professional services

1,977

958

Total cost of revenue

6,735

4,356

Gross profit

19,727

13,868

Operating expenses

Sales and marketing

14,561

10,873

Research and product development

9,132

4,842

General and administrative

7,093

4,146

Depreciation of property and equipment

692

649

Amortization of intangible assets

1,161

26

Depreciation of right-of-use assets

397

383

Total operating expenses

33,036

20,919

Operating loss

(13,309

)

(7,051

)

Change in redeemable preferred shares – conversion rights component fair value

-

(69,476

)

Net financial expenses (income)

(399

)

4,804

Foreign exchange loss (gain)

(500

)

433

Income (loss) before income tax expense (recovery)

(12,410

)

57,188

Income tax expense (recovery)

109

(16,048

)

Net income (loss)

(12,519

)

73,236

Other comprehensive income (loss)

Items that may be reclassified to the consolidated statements of income (loss):

Foreign currency differences on translation to presentation currency

(8,602

)

(16,074

)

Total comprehensive income (loss)

(21,121

)

57,162

Net income (loss) per share

Basic

(0.12

)

3.27

Diluted

(0.12

)

(0.08

)

Weighted average number of shares outstanding

Basic

103,829,091

22,365,663

Diluted

103,829,091

93,765,676

Condensed Interim Consolidated Statements of Income (Loss) and Comprehensive Income (Loss)
(expressed in thousands of US dollars, except share and per share data, unaudited)

The following table presents share-based payment and related expenses recognized by the Company:

Three months ended June 30,

2022

2021

$

$

Product cost of revenue

182

46

Professional services cost of revenue

144

31

Sales and marketing

1,531

218

Research and product development

1,433

199

General and administrative

1,185

210

4,475

704

Reconciliation of Adjusted Operating Loss to Operating Loss
(expressed in thousands of US dollars, unaudited)

Three months ended June 30,

2022

 

2021

$

$

Operating loss

(13,309

)

(7,051

)

Share-based payment and related expenses (1)

4,475

704

Amortization of acquired intangible assets (2)

1,160

-

Acquisition-related compensation (3)

211

121

Charitable contributions

46

31

Adjusted Operating Loss

(7,417

)

(6,195

)

(1)   These expenses represent non-cash expenditures recognized in connection with issued stock options, restricted shares units, and other awards under share-based plans to our employees and directors as well as related payroll taxes that are directly attributable to the share-based payments. These costs are included in product and professional services cost of revenue, and sales and marketing, research and product development, and general and administrative expenses.

(2)   These expenses represent the amortization of intangible assets acquired through the Qubit acquisition. These costs are included in amortization of intangible assets.

(3)   These expenses relate to non-recurring acquisition-related compensation in connection with the Tooso, Inc. and Qubit acquisitions. These costs are included in product and professional services cost of revenue, and sales and marketing, research and product development, and general and administrative expenses.

Reconciliation of Adjusted Gross Profit Measures and Adjusted Gross Profit (%) Measures
(expressed in thousands of US dollars, unaudited)

Three months ended June 30,

2022

 

2021

$

$

Total revenue

26,462

 

18,224

Gross profit

19,727

 

13,868

Gross profit (%)

75

%

76

%

Add: Share-based payment and related expenses

326

77

Add: Acquisition-related compensation

81

-

Adjusted Gross Profit

20,134

 

13,945

Adjusted Gross Profit (%)

76

%

77

%

Product revenue

24,327

 

17,030

Product cost of revenue

4,758

 

3,398

Product gross profit

19,569

 

13,632

Product gross profit (%)

80

%

80

%

Add: Share-based payment and related expenses

182

46

Add: Acquisition-related compensation

60

-

Adjusted Product Gross Profit

19,811

 

13,678

Adjusted Product Gross Profit (%)

81

%

80

%

Professional services revenue

2,135

 

1,194

Professional services cost of revenue

1,977

 

958

Professional services gross profit

158

 

236

Professional services gross profit (%)

7

%

20

%

Add: Share-based payment and related expenses

144

31

Add: Acquisition-related compensation

21

-

Adjusted Professional Services Gross Profit

323

 

267

Adjusted Professional Services Gross Profit (%)

15

%

22

%

Reconciliation of Adjusted Operating Expense Measures and Adjusted Operating Expense (%) Measures
(expressed in thousands of US dollars, unaudited)

Three months ended June 30,

2022

 

2021

$

$

Sales and marketing expenses

14,561

 

10,873

Sales and marketing expenses (%)

55

%

60

%

Less: Share-based payment and related expenses

1,531

218

Less: Acquisition-related compensation

34

-

Adjusted Sales and Marketing Expenses

12,996

 

10,655

Adjusted Sales and Marketing Expenses (%)

49

%

58

%

Research and product development expenses

9,132

 

4,842

Research and product development expenses (%)

35

%

27

%

Less: Share-based payment and related expenses

1,433

199

Less: Acquisition-related compensation

88

121

Adjusted Research and Product Development Expenses

7,611

 

4,522

Adjusted Research and Product Development Expenses (%)

29

%

25

%

General and administrative expenses

7,093

 

4,146

General and administrative expenses (%)

27

%

23

%

Less: Share-based payment and related expenses

1,185

210

Less: Acquisition-related compensation

8

-

Less: Charitable contributions

46

31

Adjusted General and Administrative Expenses

5,854

 

3,905

Adjusted General and Administrative Expenses (%)

22

%

21

%

Condensed Interim Consolidated Statements of Financial Position
(expressed in thousands of US dollars, unaudited)

June 30,
2022

March 31,
2022

$

$

Assets

Current assets

Cash and cash equivalents

217,668

223,072

Trade and other receivables

19,896

25,476

Refundable tax credits

6,020

10,443

Prepaid expenses

5,560

5,861

249,144

264,852

Non-current assets

Contract acquisition costs

10,760

10,858

Property and equipment

7,989

8,704

Intangible assets

18,262

20,605

Right-of-use assets

8,777

9,255

Deferred tax assets

4,357

4,616

Goodwill

25,386

26,610

Total assets

324,675

 

345,500

Liabilities

Current liabilities

Trade payable and accrued liabilities

20,585

22,910

Current portion of deferred revenue

47,710

49,879

Current portion of lease obligations

1,868

1,916

70,163

74,705

Non-current liabilities

Deferred revenue

319

513

Lease obligations

10,559

11,169

Deferred tax liabilities

3,232

3,677

Total liabilities

84,273

90,064

Shareholders' equity

Share capital

860,774

859,944

Contributed surplus

20,552

15,295

Deficit

(604,775

)

(592,256

)

Accumulated other comprehensive loss

(36,149

)

(27,547

)

Total shareholders' equity

240,402

255,436

Total liabilities and shareholders' equity

324,675

 

345,500

Condensed Interim Consolidated Statements of Cash Flows
(expressed in thousands of US dollars, unaudited)

Three months ended June 30,

2022 

2021 

$

$

Cash flows from (used in) operating activities

Net income (loss)

(12,519

)

73,236

Items not affecting cash

Amortization of contract acquisition costs

1,077

887

Depreciation of property and equipment

692

649

Amortization of intangible assets

1,161

26

Depreciation of right-of-use assets

397

383

Interest accretion

-

4,556

Change in redeemable preferred shares – conversion rights component fair value

-

(69,476

)

Share-based payments

5,796

704

Interest on lease obligations

170

191

Change in fair value of short-term investments

-

52

Variation of deferred tax assets and liabilities

83

(16,075

)

Unrealized foreign exchange loss (gain)

(500

)

337

Changes in non-cash working capital items

5,048

(1,989

)

1,405

(6,519

)

Cash flows from (used in) investing activities

Proceeds from disposal of short-term investments

-

13,845

Additions to property and equipment

(527

)

(368

)

Additions to intangible assets

(5

)

(226

)

(532

)

13,251

Cash flows from (used in) financing activities

Proceeds from exercise of stock options

291

63

Payments on lease obligations net of lease incentives received

(633

)

(527

)

(342

)

(464

)

Effect of foreign exchange rate changes on cash and cash equivalents

(5,935

)

97

Increase (decrease) in cash and cash equivalents during the period

(5,404

)

6,365

Cash and cash equivalents – beginning of period

223,072

55,399

Cash and cash equivalents – end of period

217,668

 

61,764

Mon, 08 Aug 2022 08:10:00 -0500 en-CA text/html https://ca.finance.yahoo.com/news/coveo-reports-first-quarter-fiscal-201000962.html
Killexams : Salesforce Announces Timing of its Second Quarter Fiscal 2023 Results Conference Call

SAN FRANCISCO--(BUSINESS WIRE)--Aug 3, 2022--

Salesforce (NYSE: CRM), the global leader in CRM, today announced that its second quarter fiscal year 2023 results will be released on Wednesday, Aug. 24, 2022, after the close of the market. The company will host a conference call at 2:00 p.m. (PT) / 5:00 p.m. (ET) to discuss its financial results with the investment community. A live webcast and replay of the event will be available on the Salesforce Investor Relations website at www.salesforce.com/investor.

About Salesforce

Salesforce, the global CRM leader, empowers companies of every size and industry to digitally transform and create a 360° view of their customers. For more information about Salesforce (NYSE: CRM), visit: www.salesforce.com.

View source version on businesswire.com:https://www.businesswire.com/news/home/20220803005817/en/

CONTACT: Mike Spencer

Salesforce

Investor Relations

415-536-6250

investor@salesforce.com

Carolyn Guss

Salesforce

Public Relations

415-536-4966

pr@salesforce.com

KEYWORD: UNITED STATES NORTH AMERICA CALIFORNIA

INDUSTRY KEYWORD: SOFTWARE NETWORKS INTERNET DATA MANAGEMENT TECHNOLOGY MOBILE/WIRELESS OTHER TECHNOLOGY SECURITY

SOURCE: Salesforce

Copyright Business Wire 2022.

PUB: 08/03/2022 04:30 PM/DISC: 08/03/2022 04:32 PM

http://www.businesswire.com/news/home/20220803005817/en

Copyright Business Wire 2022.

Wed, 03 Aug 2022 08:44:00 -0500 en text/html https://www.joplinglobe.com/region/national_business/salesforce-announces-timing-of-its-second-quarter-fiscal-2023-results-conference-call/article_d32f4471-e647-5059-901e-6db89dbeb0e7.html
Killexams : Big Tech urges Biden administration to allow visa holders' children to remain in US beyond age 21

A coalition of Big Tech firms are calling on Department of Homeland Security Secretary Alejandro Mayorkas and the Biden administration to allow the children of U.S. visa holders to remain in the country past the age of 21. 

"The children of many long-term nonimmigrant workers face tremendous obstacles staying united with their families in the U.S. due to the ever-growing immigrant visa backlogs and archaic rules that punish them for merely growing up," the letter, reviewed by FOX Business, states. "We urge you to address this issue to help these families stay together in the U.S. and allow our economy to flourish to its fullest extent."

The letter's signatories include Alphabet, Amazon, Uber, Twitter, IBM and Salesforce. 

Ticker Security Last Change Change %
GOOGL ALPHABET INC. 117.30 -0.17 -0.14%
AMZN AMAZON.COM INC. 139.41 -1.39 -0.99%
UBER UBER TECHNOLOGIES INC. 31.85 -0.16 -0.50%
TWTR TWITTER INC. 42.94 +0.42 +0.99%
IBM INTERNATIONAL BUSINESS MACHINES CORP. 132.61 +0.13 +0.10%
CRM SALESFORCE INC. 189.75 -0.42 -0.22%

REPUBLICANS DEMAND MAYORKAS UTILIZE BORDER SECURITY EQUIPMENT, TECHNOLOGIES TO MITIGATE ILLEGAL MIGRANT SURGE

According to the letter, more than 200,000 children have grown up in the U.S. protected by their parents’ visa status. However, once they turn 21, they must take part in the lengthy process of applying for a green card or leave the country. 

The coalition argues that H-1B visa holders and other foreign national workers on nonimmigrant visas are "critical drivers of economic growth in the U.S. economy" and that deporting their children could prevent the companies from attracting and retaining critical talent in the United States and exacerbate the country's labor shortages. 

"Earlier this spring, American companies had more than 11 million open jobs – 5 million more openings than workers," the coalition wrote. "Many of these job vacancies are for highly-skilled positions, and U.S. companies recruit foreign-born workers to fill in the worker shortages. These openings are especially critical given the pandemic as the U.S. seeks to maintain its world leader status in innovation and ingenuity."

Immigration rights activists hold a rally in front of the US Supreme Court in Washington, DC, November 12, 2019, as the Court hears arguments about ending the Obama-era DACA (Deferred Action for Childhood Arrivals) program. (Photo by SAUL LOEB/AFP vi ((Photo by SAUL LOEB/AFP via Getty Images) / Getty Images)

Karan Bhatia, Google's vice president of government affairs and policy, told FOX Business that the coalition is advocating for "more robust aging out policies" to ensure the children of long-term visa holders can continue as beneficiaries of their parents’ pending green card applications even after they turn 21.

In addition, the group is asking Congress to pass bipartisan legislation that would offer a long-term resolution to the issue, such as the America's Children Act.  

"Policymakers have recognized the plight of the Dreamers – children brought to the U.S. by their parents, who know no other country and were left without legal status – and have provided interim relief through the DACA program," the letter adds. "Now, we urge policymakers to also address the needs of the more than 200,000 children of high-skilled immigrants who risk falling through the cracks of the immigration system."

CLICK HERE TO READ MORE ON FOX BUSINESS

A DHS spokesperson told FOX Business that Mayorkas "supports bipartisan legislation that offers a permanent pathway to citizenship for documented Dreamers." 

"DHS is working to maximize the number of employment-based green cards that will be issued in FY22 to ensure documented Dreamers are able to gain residency in the United States before they turn 21," the spokesperson explained. "DHS continues to review all immigration-related policies, procedures, and regulations to protect the most vulnerable, increase access to eligible immigration benefits, and break down barriers in the immigration system."

The letter comes as the U.S. has seen an influx of immigrants at the Southern border. In April alone, officials reported 234,088 encounters, with just under 97,000 people expelled under Title 42 and over 110,000 people released into the United States. 

The Biden administration has received criticism for its immigration and border policies.

Currently, a massive caravan, which organizers estimate currently has around 9,500 migrants and could swell well beyond that number, set off from Tapachula, Mexico and has so far met little resistance. Some media outlets have reported that the caravan could swell to as large as 15,000 migrants.

Fox News' Adam Shaw contributed to this report.

Tue, 07 Jun 2022 09:50:00 -0500 Lucas Manfredi en-US text/html https://www.foxbusiness.com/politics/big-tech-biden-administration-us-visa-holders-children
Killexams : Salesforce Named a Leader in 2022 Gartner® Magic Quadrant™ for Multichannel Marketing Hubs for the Fifth Consecutive Year

SAN FRANCISCO, July 22, 2022 /PRNewswire/ -- Salesforce (NYSE: CRM), the global leader in CRM, today announced that Salesforce has been recognized by Gartner as a Leader in its 2022 Magic Quadrant for Multichannel Marketing Hubs. Salesforce was evaluated for its Salesforce Marketing Cloud.

Salesforce (PRNewsFoto/salesforce.com) (PRNewsfoto/Salesforce)

"In today's digital-first world, customers expect personalized experiences from companies at every touch point," said Lidiane Jones, EVP & GM, Salesforce Digital Experiences. "Salesforce Marketing Cloud allows marketers to know their customers, humanize every moment, and optimize outcomes — building trusted relationships at scale."

According to Gartner, "The multichannel marketing hub (MMH) [is] a technology that orchestrates a company's communications with and offers to customer segments across multiple channels. These include websites, mobile, social, direct mail, call centers, paid media and email. MMH capabilities also may extend to integrating marketing offers/leads with sales for execution in both B2B and B2C environments."

Salesforce Marketing Cloud is a leading digital marketing solution. With Salesforce Marketing Cloud and Customer 360, marketers can know more about their customers with powerful data management and analytics, personalize every customer engagement with Einstein and create real-time marketing campaigns across email, mobile, social, digital advertising and more.

Additional Information

Connect with Salesforce

Gartner Disclaimer

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Cision

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SOURCE Salesforce

Sat, 23 Jul 2022 23:37:00 -0500 en-AU text/html https://au.news.yahoo.com/salesforce-named-leader-2022-gartner-120000501.html
Killexams : Salesforce.com (CRM) Dips More Than Broader Markets: What You Should Know

In the latest trading session, Salesforce.com (CRM) closed at $161.04, marking a -1.5% move from the previous day. This change lagged the S&P 500's 0.3% loss on the day. Elsewhere, the Dow lost 0.46%, while the tech-heavy Nasdaq lost 0.34%.

Coming into today, shares of the customer-management software developer had lost 3% in the past month. In that same time, the Computer and Technology sector gained 2.76%, while the S&P 500 gained 1.51%.

Investors will be hoping for strength from Salesforce.com as it approaches its next earnings release. The company is expected to report EPS of $1.02, down 31.08% from the prior-year quarter. Our most accurate consensus estimate is calling for quarterly revenue of $7.7 billion, up 21.47% from the year-ago period.

For the full year, our Zacks Consensus Estimates are projecting earnings of $4.76 per share and revenue of $31.76 billion, which would represent changes of -0.42% and +19.88%, respectively, from the prior year.

Investors might also notice accurate changes to analyst estimates for Salesforce.com. These accurate revisions tend to reflect the evolving nature of short-term business trends. As a result, we can interpret positive estimate revisions as a good sign for the company's business outlook.

Our research shows that these estimate changes are directly correlated with near-term stock prices. We developed the Zacks Rank to capitalize on this phenomenon. Our system takes these estimate changes into account and delivers a clear, actionable rating model.

The Zacks Rank system, which ranges from #1 (Strong Buy) to #5 (Strong Sell), has an impressive outside-audited track record of outperformance, with #1 stocks generating an average annual return of +25% since 1988. The Zacks Consensus EPS estimate remained stagnant within the past month. Salesforce.com is currently a Zacks Rank #2 (Buy).

Digging into valuation, Salesforce.com currently has a Forward P/E ratio of 34.37. Its industry sports an average Forward P/E of 24.05, so we one might conclude that Salesforce.com is trading at a premium comparatively.

Meanwhile, CRM's PEG ratio is currently 2.05. The PEG ratio is similar to the widely-used P/E ratio, but this metric also takes the company's expected earnings growth rate into account. Computer - Software stocks are, on average, holding a PEG ratio of 2.08 based on yesterday's closing prices.

The Computer - Software industry is part of the Computer and Technology sector. This industry currently has a Zacks Industry Rank of 132, which puts it in the bottom 48% of all 250+ industries.

The Zacks Industry Rank includes is listed in order from best to worst in terms of the average Zacks Rank of the individual companies within each of these sectors. Our research shows that the top 50% rated industries outperform the bottom half by a factor of 2 to 1.

Make sure to utilize Zacks.com to follow all of these stock-moving metrics, and more, in the coming trading sessions.


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Sat, 16 Jul 2022 07:08:00 -0500 en-GB text/html https://uk.finance.yahoo.com/news/salesforce-com-crm-dips-more-214509113.html
Killexams : Otonomo Unveils Powerful New Fleet Mobility Capabilities Update on Salesforce AppExchange, the World's Leading Enterprise Cloud Marketplace

OTONOMO TECHNOLOGIES LTD

Otonomo’s customers can now benefit from access to accurate mobility data for single vehicles and entire fleets

HERZLIYA, Israel and SAN FRANCISCO, July 20, 2022 (GLOBE NEWSWIRE) -- Otonomo Technologies Ltd. (Nasdaq: OTMO), the platform powering the mobility economy, today announced it has updated the Otonomo App on Salesforce AppExchange, providing customers new ways to unlock access to accurate mobility data—for single vehicles as well as entire fleets— Salesforce Sales Cloud and Service Cloud. The latest version will utilize multi-faceted functionality that allows customers to build upon workflows, trigger specific actions, access distance and dispatch data, execute geofencing, and driver safety capabilities.

Built on the Salesforce Platform, the Otonomo App is currently available on AppExchange.

Otonomo App
The Otonomo App provides customers with the ability to extract rich vehicle data insights and monitor the location and status of entire fleets. The Otonomo App leverages Salesforce’s automation capabilities to offer greater flexibility and usability, and easier integration into existing Salesforce instances. Utilizing software-based telematics from OEM connected car data, end users enjoy a solution without external hardware to track and manage vehicles. Salesforce Service Cloud helps streamline the app’s workflow structures and provides functionalities for email, invoicing, legal requests, and more.

“We look forward to our customers benefiting from the enhanced capabilities and integrated functionality in the Otonomo App for Salesforce AppExchange. These capabilities deliver connected fleet data to our customers’ fingertips while keeping driver safety and operational efficiency top of mind,” said Anders Truelsen, Chief Revenue Officer of Otonomo.

The Otonomo App for Salesforce offers a number of new features and capabilities, including:

  • Distance tracking which records and reports time and distance for standalone vehicles and entire fleets, simplifying billing and reimbursement processes in terms of time on-site and distances driven. The app also creates trip summaries and dashboards relative to the records of each vehicle or fleet.

  • Geofencing, which digitally enforces physical boundary areas to track when and where vehicles enter or exit. With this feature, vehicles entering or exiting preset boundaries can trigger process automation workflows within Salesforce to send email notifications of the activity.

  • Enhanced driver safety by identifying and defining meaningful events, such as accelerations, speed, harsh braking and more. Companies can use this feature to track events within fleets and create rules to trigger actions/events in Salesforce, such as sending an email when a driver exceeds a certain speed.

  • Dispatching functionality to manage service calls in Salesforce’s Service Cloud, which provides dispatch teams with full visibility on all vehicle locations and the ability to sort vehicles by distance for more efficient service call management.

“We are excited that Otonomo is continuing to innovate on AppExchange as they leverage vehicle and fleet data to Strengthen distance and location tracking and provide advanced solutions and future-focused strategic insights for mobility enterprise customers,” said Woodson Martin, GM of Salesforce AppExchange. “AppExchange is constantly evolving to meet the needs of our customers, and we love watching our partners evolve alongside us.”

About Salesforce AppExchange
Salesforce AppExchange, the world’s leading enterprise cloud marketplace, empowers companies, developers and entrepreneurs to build, market and grow in entirely new ways. With more than 7,000 listings, 10 million customer installs and 117,000 peer reviews, AppExchange connects customers of all sizes and across industries to ready-to-install or customizable apps and Salesforce-certified consultants to solve any business challenge.

Salesforce, AppExchange, Sales Cloud, Service Cloud and others are among the trademarks of salesforce.com, inc.

Additional Resources

About Otonomo
Otonomo (NASDAQ: OTMO), the platform powering the mobility economy, is igniting a new generation of mobility experiences and services. With Otonomo, providers in the transportation, mobility, insurance, and automotive industries are finally able to harness mobility data and insights and transform them into strategic assets and market advantages.

Our partners gain access to the broadest, most diverse, range of data from connected vehicles, mobile phones, public transport, EV infrastructure, and MaaS with just one contract and one API. Vehicle and multimodal mobility data is reshaped and enriched to provide deep visibility and actionable insights and empower planning, deployment, and operations.

Architected with privacy and security by design our platform is GDPR, CCPA, and other privacy regulation compliant, ensuring all parties are protected and companies remain privacy compliant across geographies worldwide.

Otonomo has an R&D center in Israel and a presence in the United States and Europe.

More information is available at otonomo.io.

For media inquiries, please contact:

Juliet McGinnis
Senior Director of Communications, Otonomo
press@otonomo.io

For investment inquiries, please contact:

MS- IR for Otonomo
Miri Segal
msegal@ms-ir.com

Fri, 29 Jul 2022 16:14:00 -0500 en-AU text/html https://au.news.yahoo.com/otonomo-unveils-powerful-fleet-mobility-120000559.html ADM-201 exam dump and training guide direct download
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