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Exam Code: 7220X Practice test 2022 by team
7220X Avaya Aura Core Components Support (72200X)

Exam ID : 72200X
Exam Title : Avaya Aura® Core Components Support Exam
Number of Questions : 62
Duration of test : 105 minutes
Passing Scores : 68%

The Avaya Aura® Core Components Support test (72200X) is a requirement to earn the ACSS - Avaya Aura® Core Components credential.

This test has 62 questions and the minimum passing score is 68%. The candidate has 105 minutes to complete this exam.

Avaya Team Engagement Core Solutions Troubleshooting
Identify the Avaya Aura® Core architecture.
Explain the Avaya troubleshooting methodology.
Describe the fundamental voice network processes and standards,
Perform baseline troubleshooting on Avaya Aura® Core components.
Explain and draw call and message flows.
Use the Avaya GSS Troubleshooting Methodology, knowledge of Avaya Communication Applications and tools to isolate and resolve issues.

Avaya Aura Core Components Support (72200X)
Avaya Components candidate
Killexams : Avaya Components candidate - BingNews Search results Killexams : Avaya Components candidate - BingNews Killexams : Avaya: Didn't Go As Expected, But Potentially Set Up Again For Balance Sheet Catalyst
Avaya Communications Inc.

Michael Smith/Getty Images News

Since I last wrote about B2B unified communications and contact center telephony firm Avaya (NYSE:AVYA) in early June, it has been anything but quiet. The original thesis was that a successful bond offering would provide Avaya with the capital it needed to retire its 2023 convertible bonds, extending maturities to 2027 and 2028, thereby removing any near-term bankruptcy risk and giving the company adequate liquidity and time to complete its business model transformation from one time perpetual sales to a SaaS recurring subscription model.

Avaya ultimately did raise $600 million, split between an 8% $250 million Exchange Note, convertible at $4.30 (232.50 shares per $1,000 Notes) and provided management the ability to settle in cash, common shares or any combination thereof. Given Avaya lacks liquidity to settle in cash at this point, I assume they would issue common shares provided the conditions set forth in the Exchange Note Indenture are met (more on this below). The remaining $350 million came in the form of a term loan due in 2028 at 10% over the secured overnight financing rate.

The company disclosed on July 14 that it closed the financing and managed to retire $129 million of the 2023 bonds, leaving $221 million outstanding and leaving adequate cash in escrow to satisfy the rest.

Then on July 29, Avaya made a surprise and shocking announcement: it fired its former CEO and hired highly regarded communications industry veteran Alan Masarek to lead Avaya’s SaaS transformation while also disclosing that the Q3 financial results missed consensus expectations for revenue and adjusted EBITDA. The company also withdrew formal guidance for the remainder of FY2022.

That led to the company’s June bond offerings being challenged (and dropping in price precipitously), apparently based on the assertion that Avaya didn’t provide adequate disclosures to lenders based on updated knowledge of its business conditions. Both Avaya and the $350 million B3 term loan lenders lawyered up following the drop in bond prices (which have since begun to recover). The 2023 notes cratered from 95 on July 22 to 17 on August 15, and the last trade was at 44.50 on September 14. The volume on the 2023 bonds has essentially dried up, indicating to me that negotiations on a debt deal with the 2023 bond holders is likely getting close to being finalized.

My belief is the “financial noise” described by new CEO Alan Masarek is largely centered on GAAP revenue recognition rules for SaaS contracts vs committed ARR which led to the large Q3 miss, but doesn’t provide a clear snapshot into the health of the underlying business which is primarily based on the continued growth in ARR and customer wins. Avaya closed 1400 new logos in Q3 which Mr. Masarek described as an acceleration over Q2.

Separately, I understand a previously disclosed $400 million win over 7 years with a large financial services company (which included a large cohort of partners, and as such, a low margin deal) went stale and this was disclosed to the lenders during the due diligence process such that it provides a piece of evidence that Avaya’s financial health was fully disclosed and that Avaya should be free to use the $600 million raised to satisfy the 2023 bonds and general corporate uses.

To add to the “financial noise,” Apollo Global Management (APO) is reportedly buying the 2028 bonds according the WSJ, and attempting to force Avaya into bankruptcy although I understand not all the other lenders are in alignment with Apollo. Nor are Avaya’s shareholders — Theodore King, an education software entrepreneur and Avaya’s single largest shareholder as of mid-August — commented on Twitter that he believes Avaya’s Board should categorically reject any “loan to own” offer from Apollo, and seek to implement its new business plan under Mr. Masarek’s leadership.

To that end, Avaya announced on September 6 that it implemented a cost savings campaign to remove $250 million in annual costs (primarily job related) to create a more agile organization while it reinvents and invests in its product road map while restoring near term adjusted EBITDA to $500 million. The company also hinted there could be incremental cost savings in other areas outside the United States.

So with all that said, and after a strange series of events since June, I believe we are back at the point of the original thesis: that Avaya presents a compelling risk/reward based on the company hinting that completing the 2023 bond redemption could be “weeks” away, thereby extending maturities to 2027 and 2028 and removing near term bankruptcy risk such that the equity can potentially re-rate considerably higher.

John Lindsley Avaya

Avaya VP Channels, John Lindsley (Channel Futures)

The 2027 Exchange Notes

As part of the June debt refinancing, Avaya first disclosed on June 23 a $150 million 8% Exchange Note with an Exchange Price of $4.30, or 232 shares per $1,000 Notes. As part of that deal, the institutional investor — Brigade Capital — was subject to a Standstill Obligation described in the 8-K to which they are precluded from trading Avaya equity linked securities.

Standstill Obligation

Brigade Capital Standstill Obligation (SEC 8-K)

Curiously, the next day on June 24, Avaya issued another 8-K which indicated it upsized the $150 million Exchange Note to $250 million, while downsizing Brigade Capital to $125 million and spreading the remaining $125 million to a second salvo of institutional investors. Also, the June 24 8-K did not include any language related to a Standstill Obligation.

That same day on June 24, Avaya shares traded down 25% on 20 million shares of volume. It certainly appears that the hedge funds who participated in the upsized Exchange Note and who weren’t subject to a Standstill Obligation began shorting Avaya shares to hedge the conversion feature of the Exchange Note on that day between prices of $3.70 and $2.60.

Yet the mechanics of the Exchange Note are such that those hedge funds who are short Avaya shares via a market neutral hedge on the conversion feature of the Exchange Notes they hold are precluded from exchanging the Notes into shares until AVYA trades over 130% of the Exchange Price ($4.30) — or $5.60 per share — for 20 of 30 Trading Days preceding the end of a calendar quarter, starting October 1, 2022.

Exchange Note Indenture

Exchange Note Indenture (Exchange Note Indenture)

That condition has not been met to exchange the notes in October, so the next window to exchange the notes is January 2023, provided AVYA is over $5.60 for the 20 of 30 trading days preceding December 31, 2022. Put another way, those Exchange Note holders are naked short AVYA shares until they can convert their notes to shares. Should AVYA shares begin to move back to ~$3 where the Exchange Note holders started their hedging campaign on June 24, those who are short with market neutral hedges will have to cover via open market buys as they won’t be able to deliver shares via the Exchange Notes until at least January 2023.

This is the essence of what could create a potential “short squeeze” and has another positive effect: it allows Avaya to deleverage by $250 million and save $20 million interest annually if AVYA shares appreciate over the $5.60 level outlined in the Indenture and notes are exchange for equity. While this would create some dilution to the equity, the benefits of the deleveraging event would outweigh the dilution in my view, particularly for shareholders buying in at levels under $4.30.


With trading volumes increasing and clear bid support under the shares since the new, long-term oriented anchor shareholder (and no investment mandate or need to report monthly, quarterly or yearly results to investment partners) coupled with the mechanics of the market neutral hedging via the Exchange Notes, I believe there could be a significant mean reversion opportunity in Avaya shares as Mr. Masarek executes his plan and bankruptcy fears recede.

If the company does indeed announce some positive developments around entering FY2023 with a clean financial slate in the days or weeks ahead, I believe it could result in an appreciable move higher in the stock for both fundamental and technical reasons given the high short interest, limited free float and high trading volumes.

Moreover, given Avaya is currently delinquent on its Q3 10Q filing and the company warned about its ability to continue as a going concern (likely at the direction of Avaya’s auditing firm, PwC), this likely caused forced selling in the stock in July and August. Issuing the 10Q, paying off the 2023 bonds and illustrating in detail its fully funded FY23 business plan could result in the removal of language around the going concern. In other words, once the 2023 bonds are redeemed and taking into account the $250 million cost cuts coupled with Avaya’s largely recurring revenue streams now, the company should have adequate liquidity to operate for more than 12 months and warrant the removal of the going concern warning.

These issues could prevent some institutions from currently investing in the shares, so if each is remediated, it could provide additional institutional buying pressure. And lastly, if Avaya shares increase over $5 per share, that could remove another potentially restrictive condition that allows institutions to buy Avaya shares.

Tue, 20 Sep 2022 00:23:00 -0500 en text/html
Killexams : Avaya Investor Alert

New York, New York--(Newsfile Corp. - September 25, 2022) - Faruqi & Faruqi, LLP, a leading national securities law firm, is investigating potential claims against Avaya Holdings Corp. ("Avaya" or the "Company") (NYSE: AVYA).

If you suffered losses exceeding $50,000 investing in Avaya stock or options and would like to discuss your legal rights, call Faruqi & Faruqi partner Josh Wilson directly at 877-247-4292 or 212-983-9330 (Ext. 1310). You may also click here for additional information:

Sat, 24 Sep 2022 12:00:00 -0500 en text/html
Killexams : Avaya to showcase ‘innovation without disruption’ at GITEX Global No result found, try new keyword!At GITEX Global 2022, global communications and collaboration solutions innovator Avaya is showcasing is latest solutions aimed at helping customers simplify and speed innovation and efficiencies ... Thu, 29 Sep 2022 21:09:00 -0500 text/html Killexams : Avaya Named a ‘Leader’ in the 2022 Aragon Research Globe™ for Intelligent Video Conferencing – Enabling Future-Ready Unified Communications

Avaya Driving Innovation in Traditional Video Meetings with True Workstream Collaboration, Enabling Teams to Achieve Seamless Coordination and Productivity

RALEIGH-DURHAM, N.C., September 29, 2022--(BUSINESS WIRE)--Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced it has been identified as a Leader in The Aragon Research Globe™ for Intelligent Video Conferencing, 2022. Avaya continues to provide customers with digital workplace solutions built on the understanding that work is not just what is done within a meeting, but also the before and after.

Video conferencing is now a de facto standard for the way to conduct meetings in a hybrid workplace. The next evolution is for video conferencing to become intelligent, a shift which Aragon just declared.1 Avaya OneCloud™ UCaaS solutions have transformed the traditional video meeting to enable always-on collaboration, helping businesses meet the challenges of an unpredictable, work-from-anywhere world with continuous, multiexperience collaboration. Avaya is empowering cross-functional teams to collaborate across departments and locations in ways that help avoid video call fatigue associated with most video apps.

Avaya’s vision for evolving video conferencing into workstream collaboration solutions is what has continued to keep the company deep into the Aragon Leaders sector. According to the report2, authored by Aragon Research lead analyst Jim Lundy, "With the rise of intelligent video meetings, Avaya is well positioned to meet the needs of enterprises with its growing portfolio of intelligent video offerings that work in the cloud. Avaya, which offers a full UCC platform, has continued to innovate with Avaya Spaces and Avaya Cloud Office. Avaya Spaces is its flagship intelligent video meeting platform with fully integrated team collaboration."

We believe the following contributed to our placement in the report:

  • Avaya Spaces® an intelligent video meeting platform that is integrated with team collaboration and is complimented through Avaya’s partnership with NVIDIA providing enhanced, AI-powered video capabilities for both low bandwidth and high-quality, more engaging meetings.

  • Avaya Cloud Office® by RingCentral continues to make traction with its large install base and Avaya has announced new capabilities, including Avaya Cloud Office Rooms with CU360 huddle system for hybrid meeting experiences.

  • Avaya Cloud Office, Avaya Spaces, and Avaya OneCloud™ can leverage the full portfolio of Avaya USB connected cameras ranging from laptop huddle cameras to speaker tracking PTZ devices.

  • Avaya’s integrations with Apple, Google, Microsoft Teams and Office, and Salesforce/Slack continue to attract new customers.

"Avaya continues to enhance its Spaces platform–adding AI-powered video capabilities," says Lundy. "These capabilities enable Avaya to offer a smoother, immersive video experience that is noticeable to users."

"Organizations and their customers depend on workstream collaboration solutions that are reliable, secure and deliver great experiences, whether employees are in the office, home or mobile," said Karen Hardy, Global Vice President of Product Management, Avaya. "Avaya helps empower businesses with flexible, always-on, continuous collaboration providing exceptional experiences for hybrid work."

The Aragon Research Globe is a market evaluation tool that graphically depicts Aragon Research’s evaluation of a specific market and its component vendors. Aragon Research examined 20 major providers looking at the overlapping categories of video conferencing and unified communications and collaboration based on its three dimensions of analysis: strategy, performance, and reach. "Leaders" are noted as having comprehensive strategies that align with industry direction and market demand and perform effectively against those strategies.

1Aragon Research. The Shift to Intelligent Video Platforms, 2022 by Jim Lundy and Betsy Burton.
2Aragon Research. The Aragon Research Globe for Intelligent Video Conferencing, 2022 by Jim Lundy. July 2022

Additional Resources

About Avaya

Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what’s next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at

Cautionary Note Regarding Forward-Looking Statements

This document contains certain "forward-looking statements." All statements other than statements of historical fact are "forward-looking" statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "our vision," "plan," "potential," "preliminary," "predict," "should," "will," or "would" or the negative thereof or other variations thereof or comparable terminology. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Annual Report on Form 10-K and subsequent quarterly reports on Form 10-Q filed with the Securities and Exchange Commission (the "SEC") available at, and may cause the Company’s real results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, in light of these risks and uncertainties, the matters referred to in the forward-looking statements contained in this press release may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.

All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners.

Source: Avaya Newsroom

View source version on


Julianne Embry

Thu, 29 Sep 2022 03:15:00 -0500 en-US text/html
Killexams : Avaya CEO, Channel Chief On Hybrid Cloud Opportunities And The Next Chapter With Partners

Networking News

Gina Narcisi

Avaya CEO Alan Masarek and Channel Chief John Lindsley share the company’s aggressive growth strategy, which involves partners helping Avaya’s massive install base migrate to hybrid cloud products at their own pace and the channel program updates that partners can expect as the company moves past its accurate financial struggles.

Avaya’s new CEO Alan Masarek
Avaya’s new CEO Alan Masarek

No Disruption Necessary `

Avaya’s new leaders have a message for partners: The company is ready to turn the page on its accurate fiscal struggles and take back its leadership position in the business communications and collaboration space through a hybrid cloud strategy – something that the unified communications (UC) giant is “uniquely qualified” to deliver to customers all over the globe.

Avaya’s new CEO Alan Masarek and Vice President of North America Channels John Lindsley last week met with the company’s partner community council to talk direction and strategy for Avaya. Partners were armed with questions following a change in leadership, a substantial earnings miss, and cost-cutting measures, which resulted in a round of layoffs for Avaya this summer. But they were also enthusiastic for the future as the two executives shared the company’s new key tenants -- building the predominantly cloud products that customers want to buy partners want to sell. That will entail a combination of Avaya’s newer UCaaS and contact center as-a-service (CCaaS) offerings to the cloud-forward customers, as well as its flagship premises-based UC solutions for those customers that require control, with a layer of cloud over the top for omnichannel, contact center functionality.

Durham, N.C.-based Avaya is focused on returning to innovation and tapping into its massive base of enterprise customers to move them to a hybrid cloud model. The company doesn’t see itself in the same category as the pure play cloud UC providers who can’t accommodate premise-based needs or customers on a slower cloud migration journey. Instead, Avaya is bringing cloud functionality over the top of premise-based infrastructure to offer “innovation without disruption,” a strategy that is resonating with the company’s massive install base of global enterprise customers, the executives said.

Masarek and Lindsley sat down with CRN following the partner community council to share its new channel strategy, the focus on working alongside partners and what the channel can expect. What follows are excerpts from the conversation.

Gina Narcisi

Gina Narcisi is a senior editor covering the networking and telecom markets for Prior to joining CRN, she covered the networking, unified communications and cloud space for TechTarget. She can be reached at

Tue, 20 Sep 2022 06:07:00 -0500 en text/html
Killexams : How Avaya APJ’s channel chief aims to put profit in ‘partners’ back pockets’
Miles Davis (Avaya)

Miles Davis (Avaya)

Credit: Avaya

Miles Davis has been with Avaya – and the Asia Pacific (APAC) region – for less than a year, but already has big plans for the vendor’s channel future. 

Relocating back to Australia after 16 years in Canada, Davis has been spearheading Avaya’s channel strategy and partnerships across the region, as well as its newly relaunched Avaya Edge Partner Program. 

Responding to customers’ growing appetite for outcome-focused solutions, Davis is now focused on helping partners adopt a more “consultative” approach in order to carry out customers’ visions. 

Speaking to ARN, Davis said: “Half the battle today is understanding: what is the vision of the customer? What do they know so far and what don’t they know? Then how do we set [partners] on the right path for that customer's success? 

“Our move to the cloud has been underway as we’ve moved from on-premise and from hardware to software and the pivot to software-as-a-service. The Edge Partner Program has followed those steps for the past five years and is based on making it easier to do business with and more profitable for the partners.”