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Exam Code: 7220X Practice exam 2022 by Killexams.com team
7220X Avaya Aura Core Components Support (72200X)

Exam ID : 72200X
Exam Title : Avaya Aura® Core Components Support Exam
Number of Questions : 62
Duration of exam : 105 minutes
Passing Scores : 68%

The Avaya Aura® Core Components Support exam (72200X) is a requirement to earn the ACSS - Avaya Aura® Core Components credential.

This exam has 62 questions and the minimum passing score is 68%. The candidate has 105 minutes to complete this exam.

Avaya Team Engagement Core Solutions Troubleshooting
Identify the Avaya Aura® Core architecture.
Explain the Avaya troubleshooting methodology.
Describe the fundamental voice network processes and standards,
Perform baseline troubleshooting on Avaya Aura® Core components.
Explain and draw call and message flows.
Use the Avaya GSS Troubleshooting Methodology, knowledge of Avaya Communication Applications and tools to isolate and resolve issues.

Avaya Aura Core Components Support (72200X)
Avaya Components learn
Killexams : Avaya Components learn - BingNews https://killexams.com/pass4sure/exam-detail/7220X Search results Killexams : Avaya Components learn - BingNews https://killexams.com/pass4sure/exam-detail/7220X https://killexams.com/exam_list/Avaya Killexams : Avaya: An Asymmetrical Investment Opportunity
Avaya headquarters located in Silicon Valley

Sundry Photography

Overview

The once high-flying telecommunications company Avaya (NYSE:AVYA) appears to be in trouble once again. The Silicon Valley company, which spun off from Lucent Technologies in 2000, filed for bankruptcy in 2016 after being unable to serve its debt. A year later, the company emerged from debt restructuring after slashing its debt load by nearly $3 billion.

Fast forward, the company listed on the New York Stock Exchange just 12 months after filing for bankruptcy. Now, the company which competes with heavy-weights including Microsoft (MSFT) and Cisco (CSCO) by offering unified communications and collaboration, has dropped over 90% year-over-year as rising interest rates put pressure on Avaya's high debt load and increases the risk of bankruptcy. Nevertheless, Avaya is working relentlessly on restructuring its business model toward a recurring Cloud-based model, which is growing at a tremendous rate. More importantly, at current levels, shares are priced for a bankruptcy scenario, although Avaya has minimum liquidity to serve debt for at least 2 more years, regardless of having to raise more debt in the future. Therefore, Avaya currently represents an enormous asymmetrical opportunity, with a favorable risk/reward profile. The downside is capped at 100% in the case of bankruptcy, while shares could easily multiply many times in the case of a successful business transition and positive free cash flow generation.

Q2 Earnings

Avaya shares are down over 60% since reporting its Q2 earnings, despite demonstrating a successful and accelerating transition towards its Cloud business. Overall, Avaya posted revenues of $716 million for the quarter, down by 2% on a constant currency basis, missing estimates by roughly 3%. The company reported earnings per share of $0.53, compared to estimates of $0.61 per share. However, this was expected as an outcome of the company's accelerated success in moving to a recurring revenue model which is resulting in higher working capital requirements.

Here, OneCloud ARR was $750 million, up 21% sequentially and 118% year-over-year. As part of OneCloud, CAPS (Cloud, Alliance, Partner and Subscription) was 54% of revenue, up from 40% a year ago. Overall recurring revenue was 69% of revenue, up from 66% last year. Adjusted EBITDA was $145 million, 20% of revenue, while cash from operations was $(2) million, an improvement from Q2 2021, when cash from operations was $(24) million. Overall, Avaya posted $1 million net loss and Non-GAPP Net Income of $51 million.

Avaya ebitda

Avaya IR

We drove record growth for Avaya OneCloud ARR with a $130 million quarter over quarter increase and an over $400 million year over year increase, to $750 million. The path to hit the $1 billion ARR mark by the end of calendar year 2022 is well paved. We are successfully repositioning the company from our historic one-time revenue model to a recurring one, in fact 75% of our new bookings were Avaya OneCloud. Our strategy is clearly taking hold faster than we anticipated leading to a significant and fundamental shift in our business. - Jim Chrico, CEO Avaya

The company ended the quarter with $2.3 billion in remaining performance obligations and added over 1400 new customers. Over 95% of OneCloud ARR came from customers generating $100,000 or more, demonstrating a highly diversified client base. For the full year, Avaya expects revenue between $2.8-$2.85 billion and OneCloud ARR in the range of $940 million to $960 million. GAAP-Operating Income is expected to be between $80 million to $100 million with adjusted EBITDA in the range of $580 million to $600 million, representing a 21% margin.

Business Transition

Avaya

Avaya Investor Presentation

After exiting bankruptcy and listing on the New York Stock Exchange, CEO Jim Chirico noted that the IPO would free up to $300 million to spend on R&D to drive future growth. However, he also noted that Avaya has to act differently by investing in the future of the cloud era. By doing so, it introduced its OneCloud product in 2020, talking up the company's vision for artificial intelligence, IoT, and blockchain through which the company hopes to make a mark. Recently, it launched its public cloud offering outside of the US, bringing its Pure Cloud product to Europe.

What Is Avaya OneCloud?

Avaya OneCloud

Avaya IR

As Avaya is shifting its business model from a perpetual revenue model to a subscription business, it's transforming from a legacy hardware business to a software as a service vendor. This transformation is built upon its experience platform Avaya OneCloud which incorporates three main segments including Contact Center as a Service (CCaaS), Unified Communications as a service (UCaaS) and Communications Platform as a Service (CPaaS) or Anything as a service (XaaS) to deliver cloud architecture.

Through these segments, Avaya offers a unified communications platform that brings voice, video and data together into a single, unified platform. It allows businesses to scale up or down their UCaaS and CCaaS solutions as needed through a Pay-As-You-Go Model, similar to AWS, Microsoft Azure and Google Cloud (GOOG) (GOOGL). Since, pay-as-you-go models are extremely powerful for both companies and customers, they require a certain scale to be profitable and might initially drag on profitability as seen with Avaya in past quarters. Furthermore, Avaya has partnered with leading cloud platforms including Microsoft Azure, AWS, Google Cloud and IBM (IBM) to offer organizations more flexibility in increasing their productivity and customer engagement trough additional scale.

Our strategic partnership with Microsoft is an important milestone in our continued transformation to a cloud business model. The global scale of Microsoft helps ensure that our joint customers rapidly deploy Avaya OneCloud solutions in any cloud environment of their choice with speed, agility and cost competitiveness. This represents a tremendous opportunity for customers to accelerate their journey to the cloud, and a tremendous opportunity for Avaya to expand our go-to-market reach through the co-selling efforts we have identified with our trusted partner -David Austin, Senior Vice President Avaya.

Within just under two years, Avaya has grown its OneCloud subscription platform from just $35 million to $750 million in ARR and expects to hit the $1 billion mark in early 2023. It expects to hit $2 billion by 2024, which would be roughly 70% of its current total revenue. In the past, bears have noted that the stellar growth in subscription revenue has come from simply flipping the install base from perpetual to subscription, which means the growth trajectory could soon come to an end.

Avaya OneCloud

Avaya IR

However, Avaya's subscription model is growing exponentially as seen in its sequential quarter-to-quarter growth. Before Q2 2022, its highest sequential growth was $105 million from Q3 21' to Q4 21'. This quarter OneCloud grew by a staggering $130 million, demonstrating a steep exponential curve. If it was true that the growth really only came from switching existing seats to its subscription model, the growth curve would already be flattening, considering that $750 million would come close to 50% of its current total revenues. Moreover, as noted before, Avaya added over 1400 new customer last quarter alone, meaning it's still growing its existing seats.

Avaya restructuring

Avaya IR

Even if OneCloud would stop growing at $2 billion in ARR, I would not be too concerned as switching existing customers to a subscription-based model would result in higher long-term margins due to lower fixed costs. For instance, Adobe (ADBE) transitioned its business model to a subscription-based service in 2012, by releasing its Creative Cloud. Within years of launch it hit over $4 billion in ARR and is has now grown to over $10 billion. As a result of significantly lower fixed costs, Adobe's net profit margins swelled from just 5% in 2014 to nearly 40% in 2021. It is unrealistic to assume Avaya will achieve anywhere near those profit margins in the future, simply due to its heavy indebtedness, but it is certainly the right strategy to increase free cash flow over the long-term.

Asymmetrical Risk/Reward Valuation

Chart
Data by YCharts

What's most intriguing about Avaya as an investment opportunity is not the fact that the business is transforming towards a software subscription model, but rather just about how cheap shares are trading at the moment. At its current market cap of around $160 million, Avaya is priced for immediate bankruptcy, although this is simply not the case. When subtracting all liabilities (including its debt) from Avaya's Assets, its current shareholder's equity stands at $563M. This translates to a book value of less than 0.3; in other words, Avaya's book value per share should be at least $5-$6, based on its assets alone, regardless of its transitioning core business.

Chart
Data by YCharts

Certainly, Avaya's current free cash flow appears frightening considering its heavy indebtedness. However, Avaya still has around $320 million in Cash & Equivalents on hand and just secured $600 million in new financing which will significantly increase its short term liquidity (more on that later). Currently, Avaya's total interest expenses amount to $214 million per year. Thus, even at the current cash burn rate, Avaya has the required liquidity to serve its interest expenses for at least two more years. However, its cash burn will likely Excellerate as a result of its subscription business reaching scale. However, the market is currently pricing in a doomsday scenario.

Chart
Data by YCharts

Avaya's current situation may draw some similarities to GameStop's (GME) short squeeze in early 2021. While the situation was different due to GameStop's heavy short interest and positive free cash flow generation, they do also share striking similarities. For one, GameStop was also a struggling company that failed to adjust its business model, which caused revenues and profits to drop. Second, the company was restructuring its business to stay competitive, by shifting its business towards digital sales. Third, GameStop also had heavy indebtedness and bears warned from potential bankruptcy. Finally, GameStop also appeared severely undervalued based on its past valuation metrics. For instance, the company traded at a book value of less than 1x and less than its annual free cash flow. It also traded at just 0.06 times Sales, compared to its long-time average of 0.25-0.35x. In comparison, Avaya traded at 0.6x Price to Sales one year ago and now trades at only 0.05 times Price to Sales. In comparison, this is the same as Bed Bath & Beyond (BBBY), a struggling retailer with just half of Avaya's gross margins.

Avaya costs

Avaya Investor Presentation

Chirico and his team sound like they've learned from previous mistakes, but the proof of that will be in the company's balance sheets in the years ahead. What looks interesting is the fact that Avaya increases its R&D spend compared to last year, despite being in a troublesome financial situation. It also barely cut back on S&G expenses, which makes sense considering it's trying to grow its subscription business by winning new logos. As OneCloud reaches a certain scale, it is plausible to expect S&G expenses to drop slightly, say roughly 10%. Without the $108 million in annual interest expenses, Avaya would actually be profitable as shown by its Operating Income of $22 million. If Avaya cuts $50 million in S&G expenses, its annual cash burn would narrow significantly. However, the fact that Avaya has genuine increased expenses, points to high management optimism regarding its available liquidity.

Avaya Bond List

Avaya Bonds (Morningstar)

Now, the company has just priced $600 million in aggregate principal amount of new Senior Secured Term Loans, all due in 2027. These funds will provide fresh liquidity to fund June 2023 maturities, which are all triple C rated, which means they fall in the category junk bonds.

Credit Ratings

Colorado Financial Management

Avaya's credit rating remained unaffected by its upsized financing, but downgraded Avaya's senior secured first-lien issue ratings to BB- from BB as Avaya is 'experiencing near-term effects on revenue and cash generation due to a faster-than expected shift to a cloud/subscription-based model'. However, while the near-term impacts of the shift to subscription pressure the credit profile, Fitch 'views the momentum in subscription, cloud-based offerings, and OneCloud's annual recurring revenues (ARR) as a longer term positive, provided the company successfully navigates the transition.' (Fitch Ratings)

We are pleased with the successful execution of this financing. This funding supports and accelerates our business model transformation and addresses our convertible notes maturing in June of next year - Kieran McGrath, Chief Financial Officer, Avaya.

Avaya Debt

Avaya Debt Structure (Avaya IR)

So overall, the vast majority of Avaya's debt doesn't come due until 2028 and its 2023 triple C bonds have been refinanced. Its 2028 bonds are triple B rated, yet Avaya trades like its bonds are CC or even DDD rated and are already in default.

Conclusion

Avaya is a speculative bet - there is no arguing about that. However, with higher risk and volatility comes higher potential reward. For a speculative bet, the risk/reward profile appears attractive. And sure, the principles also works the other way around, meaning the chances for a loss are much higher than on average. Certainly, the same can be said about every 'penny stock' out there with enormous potential upside. The difference is, however, that Avaya is an established IT provider with thousands of employees, customers and a proven business model that is transitioning quickly towards a more sustainable and competitive one.

At current prices, Investors have the opportunity buying into shares trading at a >150% discount in book value. The stock trades at levels as Chapter 11 is imminent and inevitable. The truth is, however, that Avaya has just successfully refinanced its soon-maturing debt and has until 2028 to repay its remaining debt. At the same time, management is expecting OneCloud to reach $2 Billion in ARR, which should soon reflect in improving cash flows. Even if the company was to default on its debt, competitors such as Twilio (TWLO), RingCentral (RNG), Cisco, or even Microsoft would likely agree to pay more than $160 million for Avaya's existing communication infrastructure, and large customer base to expand competitive advantages.

Regardless of that, Avaya is still a speculative bet and I would personally not allocate more than 1%-5% of my portfolio in a position, so that in case of bankruptcy the overall portfolio would not suffer too much. Another strategy could be using call options, for instance through Out of the Money (OTM) options to take advantage of the high upside potential, without risking too much capital.

Thu, 14 Jul 2022 07:45:00 -0500 en text/html https://seekingalpha.com/article/4523396-avaya-an-asymmetrical-investment-opportunity
Killexams : Security Analyst Cyber Response

Security Analyst Cyber Response

Date: Jul 4, 2022

Location:

Pune, MH, IN

Requisition ID: 31882

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.

About The Opportunity

Working within the Cyber Emergency Response Team reporting to the Senior Security Manager the successful candidate will respond to incidents triaged from SOC, monitor alerts follow indicators, threat hunt, configure, tune, script and program security tools. Engage with operational teams to oversee secure configuration of equipment, feed SIEM and recommend secure solutions within an on-prem, hybrid and multi-cloud environment. Share skills and knowledge with the team whilst taking on new skills, as required to succeed. The role requires flexibility both in time and skills and an ability to interact cross function, communicate at all levels and positively influence security across Avaya.

About The Requirements

EXPERIENCE

The successful candidate will have a background in security, possibly with experience in an MSSP or large Enterprise environment operating in a SOC or Cyber Response group with Tiers 1-4 experience.
With at least an educational background in programming the candidate will be able to understand how to code and script for SIEM solutions particularly KQL and JSON.

With Windows, Linux and MAC operating system experience the candidate will have broad knowledge of Firewalls, Switches, Hubs, Routers, Proxies, DNS and other networking solutions and best practice methods to securely monitor and configure. Knowledge of LAN, WAN are an imperative and experience of at least one if not all cloud solutions such as GCP, AWS, AZURE.

The successful candidate will likely have Microsoft 365 skills, particularly defender and sentinel and Elastic Stack experience.
SKILLS & COMPETENCIES

The incumbent must…
•be a sympathetic team player willing to share knowledge, experience and skills to better enable peers, team leads, project groups and be willing to learn new skills
•have a keen interest in security with knowledge of threat, bad actors and at least an academic knowledge of their methods, techniques and drivers
•have strong written and verbal communication skills with possibly a customer Service background
•have experience of KQL and JSON possibly other security and SIEM related scripting languages
•have experience of Elasticsearch, Kibana, ELK and Elastic Security with demonstrable skills with programming and configuration.
•have experience of Microsoft Defender, Sentinel and other aspects of the Microsoft 365 security stack
•have Security Operations and Cyber response experience with an ability to maintain focus while performing in depth log analysis, triage, threat hunting and use case building.
•possess an understanding of industry standards such as PCI DSS, ISO 27xxx, HIPAA, NIST, GDPR, etc.
•understand network technology and physical, virtual components
•exhibit flexibility and an ability to think creatively and in a way that identifies solutions.
•be willing and able to analyse and share opinions on challenges and issues suggesting possible solutions to both simple and complex security problems and threats.
•be able to quickly assess priorities, triage matters, solve complex problems.
•understand business processes, exhibit calm under pressure and act with the highest levels of professionalism and integrity.
•treat others with respect demonstrating high levels of motivation and achieve success without task-by-task direction.

ADDITIONAL INFORMATION
Whilst this role is 8x5 the nature of cyber response requires flexibility in working and a willingness to see the job through and work the hours required to resolve a potential threat or work hour flexibility to meet peer, customers, and partners across a global estate. For this reason, the role is a work from home opportunity however the successful candidate must show they have a suitable, environment to work from and able to maintain their environment to a proper working standard.

In general, positions at Avaya require the ability to communicate and use office technology effectively. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).


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Killexams : Cloud Security Architect / Consulting Engineer

Cloud Security Architect / Consulting Engineer

Date: Jul 3, 2022

Location:

Thornton, CO, US

Requisition ID: 32494

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.

ABOUT THE OPPORTUNITY

Avaya is seeking an experienced security professional to join the Product Security Support Team-PSST/S&T Security Team reporting into the Avaya Cloud OPS Org.
To be successful in this role the candidate must have hands-on experience and a proven record of securing one or more of the cloud platforms: GCP, Azure and/or Data Center-Hosted Cloud Solutions. They must embrace continual learning, be willing to mentor and share their security knowledge with other team members, work on multiple projects simultaneously, effectively engage and consult with a diverse group of internal (e.g. Dev, Test, OPS, IT/Corporate Security, Professional Services, Product Management, Sales, etc.) and external (e.g. Avaya Customers, Business Partners, 3rd-party SaaS/OEM/Resellers, External Security Researchers, etc.) stakeholders, and establish oneself as a recognized thought leader among consulting engineers within the Avaya community.

*US CITIZENSHIP IS REQUIRED

*PHYSICAL LOCATIONS ARE IN IRVING, TX AND THORNTON, CO. VIRTUAL OFFICE IS ALSO AN OPTION

#LI-RP1

#LI-remote

ABOUT THE RESPONSIBILITIES

Primary Responsibilities:

• Internally focused Cloud Security Architecture & Consulting:
o Create/Contribute to the development of Avaya Security requirements for Cloud, Hybrid and Enterprise Applications based on industry standards, regulations, and security best practices. (e.g. PCI DSS, HIPAA, FedRAMP, STIGs, GDPR etc.)
o Architect/Design Common Security Frameworks for Cloud, Hybrid and Enterprise Applications (IAM, Containerization, Certificate Management etc.)
o Consult with Avaya Offer teams during the Avaya Product/Solution/Cloud Offer design and development process. Coverage areas can include: IAM, Infrastructure Hardening, Encryption & Ciphers, Certificate Management, APIs, Containerization, Web App/Services, GCP/Azure Cloud Security, Privacy Protection, Regulatory Compliance.
o Recommend and integrate cloud-native/SaaS security services, security automation, consult with teams in deploying best-in-class/Avaya S&T-required security tools, CI/CD, DevSecOps, and Industry best practices.
o Work with Cloud vendors and external security researchers to resolve security gaps in Avaya Cloud Offers.
o Review/Assess security hardening for Cloud, Hybrid and Enterprise Applications using standard security tools and methodologies. (e.g. Threat modeling, vulnerability assessments, penetration testing, etc.)
o Create security processes, policies, and support security vote-related efforts at Portfolio Management Team reviews.
Additional PSST/S&T Security Team Skillsets/Roles (i.e. candidate has the opportunity to collaborate with PSST/S&T Security Team members on the following):
• PSST/Avaya Security Consulting, Hardening and Penetration Test capabilities involving Avaya's GCP and/or Azure Cloud-based Offers:
o Ethical hacking/penetration testing and proof of concept exploits against Avaya Cloud Offers (GCP, Azure and Data Center-Hosted; Staging and Production environments), ensuring the security posture of Avaya's Cloud Offers, and providing evidence in support of compliance/AOC engagements (e.g. PCI DSS, HIPAA, HITRUST, FedRAMP, etc.)
o Security consulting targeted towards defending against cybersecurity attacks of Avaya Cloud Offers (e.g. Development, Test, Staging and Production environments). Role includes consulting coverage for infrastructure protection, security-related forensics, incident response, damage control and operational security.

• Vulnerability Threat Management (VTM):
o Oversight of Avaya's VTM policies, system/database, interact with product teams towards tracking/resolving product vulnerabilities, and creation of Avaya Security Advisories-ASA's (posted at https://support.avaya.com/security)
o Serve as a member of Avaya's CVE Numbering Authority-CNA and manage the mailbox which serves as a primary point of contact for external security researchers. Interface with Avaya product teams, Legal, PR/Communications, upper management, etc. as required.
• Security-related Support:
o Consult with product teams in support of Development/Tier 4-owned security escalations/tickets.
o Active membership in Avaya's Solutions Architecture/SOLSARCH, Security Council, Cybersecurity VT, and Avaya's Incident Response Teams.
o Serve as Security Consultant / Subject Matter Expert in partnering with Pre-Sales/Sales, Professional Services, and associated Delivery teams across Avaya to address customer Security concerns.

ABOUT THE REQUIREMENTS

EXPERIENCE:

• 10+ years of security experience with 2 years of hands-on experience and a proven record of architecting and designing secure (one or more) GCP, Azure-Hosted Cloud Solutions
• At least 5 years of hands-on experience and a proven record of securing large enterprise-based applications.
• At least 2 years of Cloud Offer penetration test, security consulting, assessment, hardening, compliance, and operational security support
• Experience collaborating with auditors on compliance engagements e.g. PCI DSS, HIPAA, HITRUST, FedRAMP Attestation of Compliance-AOCs

SKILLS & COMPETENCIES:

• Ability to architect common security frameworks based on industry standards and best practices
• IaaS/PaaS/SaaS experience securing GCP, Azure and/or hybrid-based Cloud Solutions
• Knowledge of industry security standards (CIS Benchmarks, PCI DSS standards, STIGs, GDPR etc.)
• Experience with security penetration testing and associated open-source and commercial security tools (e.g. Qualys, Automated and Manual Web App scanners and proxies, API/protocol fuzzers, container and database scanners, Metasploit, Cloud-native security tools, etc.)
• Ability to create customized scripts (e.g. via Python, Perl, Ruby) and Proof of Concept exploits is desirable
• High-tech product software/firmware support experience. In-depth problem-solving skills with demonstrated ability to isolate problems to specific software/firmware components
• Demonstrated teamwork experience and desire to work in a fast-paced security consulting role.
• Excellent oral and written communication skills are needed to provide detailed technical analysis tailored to Avaya-internal as well as external customers.

ADDITIONAL INFORMATION:

• Full time, globally dispersed team can require early morning (MST) calls, little to no travel required.

EDUCATION/QUALIFICATION:

• B.S., B.E., or B.Tech degree in Computer Science, Computer Networking, or related discipline
• M.S., M.E., M.Tech, or MCA degree or equivalent experience is desirable.
• Relevant certifications are desirable (e.g. AZ-900, AZ-500, Google Professional Cloud Security Engineer / Architect, GIAC GWAPT, GCIH, GCSA, CISSP, CISA, CEH, OSCP, etc.)

COMPENSATION - SECTION PERTAINS TO COLORADO APPLICANTS ONLY

(Colorado only*) Minimum salary of $125,100 + bonus + benefits.
• Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation for this role when being hired into our offices in Colorado.

Education

Bachelor degree or equivalent experience

Advance Degree preferred

Explore our current opportunities @ https://www.avaya.com/en/about-avaya/careers/welcome/

Follow #AVAYALIFE & visit our 'Life Page' on LinkedIn

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy, accessible at https://www.avaya.com/en/privacy/policy/ and applicable Privacy Statement relevant to this job posting accessible at https://www.avaya.com/en/documents/info-applicants.pdf. For Job Postings within European GDPR Countries you can access this document for additional Data Privacy Information: https://www.avaya.com/en/documents/gdpr-info-applicants.pdf


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Killexams : Avaya to Showcase Composable Contact Center Solutions for Customers, Employees that Deliver Total Experiences at Customer Contact Week (CCW)

Avaya to Showcase Composable Contact Center Solutions for Customers, Employees that Deliver Total Experiences at Customer Contact Week (CCW)

Avaya (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced that at Customer Contact Week 2022 (CCW), the world’s largest contact center event series taking place now through June 23, it will showcase composable contact center solutions in the Experience Economy where, in order to succeed, businesses must deliver Total Experiences for customers and employees. Avaya is one of the only vendors in the industry delivering customers and end-users a Total Experience – the intersection of Customer, Employee, User, and Multiexperience.

Avaya OneCloud™ CCaaS makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint, enabling businesses to provide a Total Experience.

“Today’s customer knows what they want, exactly when and how they want it, and has high expectations for each interaction with a brand,” said Paul Lang, Head of Contact Center Solutions Marketing, Avaya. “Giving them what they want, however, will take brands moving to a total and effortless experience across applications, devices and interactions. This type of experience is only possible when cloud capabilities, AI and automation are mixed into every customer touchpoint and digital channel, and this is what Avaya OneCloud CCaaS provides.”

Avaya sessions include Key Trends in Conversational Artificial Intelligence (AI) and How to Compete in the Experience Economy. Avaya OneCloud™ CCaaS demonstrations on-site focus on applications – Conversational AI, Virtual Agent, and Composable Desktop. Monolithic, generic apps don’t enable businesses to create and deliver personalized experiences. A platform approach, with composability at its core, allows companies to completely reimagine communications by breaking down monolithic apps into discrete components, each of which can then be built, scaled, and maintained independently. Avaya Workspaces helps Excellerate agent productivity and the overall employee and customer experience by integrating multiple applications into a single modern composable desktop and empowering customer support to personalize the customer experience by enabling them to view and interact with customer journey details.

Join Avaya at CCW for customer panel discussions about embracing and delivering a Total Experience moderated by Brian Cantor, IQPC Analyst, on Wednesday, June 22, and Thursday, June 23, from 11:00 a.m. – 11:45 a.m. PT. Find out How to Compete in the Experience Economy from Avaya Director and Chief Evangelist Steve Forcum on Wednesday, June 22, and Thursday, June 23, from 1:45 p.m. – 2:30 p.m. PT. All Avaya sessions take place at the Avaya Pavilion #1, in the Caesars Forum Conference Center.

According to Gartner Peer Insights, global organizations that have implemented Avaya OneCloud CCaaS to Excellerate customer experience have touted its functionality and performance, as well as the future vision for the solution. Users have called Avaya OneCloud CCaaS a "hugely capable solution providing group-wide benefits for a digital business," and a "simple and easy to use cloud solution." Avaya is delivering contact center solutions through Avaya OneCloud CCaaS including:

  • Smarter self-service: Deliver intelligent, conversational self-service—24/7—with options to connect with a live agent.
  • Intelligent routing: Match customers with the best employees using business rules, internal and external context, and desired outcomes.
  • Customer Journey Intelligence: Get ahead of every interaction by predicting needs and proactively engaging customers with customer journey intelligence.
  • Completely connected employees: Enhance team collaboration with converged communications that dissolve front- and back-office silos.
  • Simplify with a composable desktop: Put everything employees need in one place. Provide employees with a consolidated, simplified desktop view of everything they need across voice and digital channels. Connect your CRM application to get the best of both worlds.
  • Deliver more with AI: Be ready for whatever customers might want next. Increase employee performance in real time by delivering prompts, initiating workflow actions, and enhancing compliance based on spoken words or phrases.
  • Maximize performance: Create stronger teams. Excellerate interactions and identify skills gaps using quality management and advanced scoreboards to track, manage, and Excellerate team performance, including gamification, coaching, and eLearning.

Reserve time with Avaya at CCW by contacting avayaevents@avaya.com to explore an enhanced contact center experience for your business.

Additional Resources

About Avaya

Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at http://www.avaya.com.

Cautionary Note Regarding Forward-Looking Statements

This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Annual Report on Form 10-K and subsequent quarterly reports on Form 10-Q filed with the Securities and Exchange Commission (the “SEC”) available at www.sec.gov, and may cause the Company’s genuine results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, in light of these risks and uncertainties, the matters referred to in the forward-looking statements contained in this press release may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.

All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners.

Source: Avaya Newsroom

Julianne Embry
jcembry@avaya.com

View source version on businesswire.com: https://www.businesswire.com/news/home/20220621005161/en/

Tue, 21 Jun 2022 00:25:00 -0500 en text/html https://www.morningstar.com/news/business-wire/20220621005161/avaya-to-showcase-composable-contact-center-solutions-for-customers-employees-that-deliver-total-experiences-at-customer-contact-week-ccw
Killexams : Avaya to Showcase Composable Contact Center Solutions for Customers, Employees that Deliver Total Experiences at Customer Contact Week (CCW)

Avaya (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced that at Customer Contact Week 2022 (CCW), the world’s largest contact center event series taking place now through June 23, it will showcase composable contact center solutions in the Experience Economy where, in order to succeed, businesses must deliver Total Experiences for customers and employees. Avaya is one of the only vendors in the industry delivering customers and end-users a Total Experience – the intersection of Customer, Employee, User, and Multiexperience.

Avaya OneCloud™ CCaaS makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint, enabling businesses to provide a Total Experience.

“Today’s customer knows what they want, exactly when and how they want it, and has high expectations for each interaction with a brand,” said Paul Lang, Head of Contact Center Solutions Marketing, Avaya. “Giving them what they want, however, will take brands moving to a total and effortless experience across applications, devices and interactions. This type of experience is only possible when cloud capabilities, AI and automation are mixed into every customer touchpoint and digital channel, and this is what Avaya OneCloud CCaaS provides.”

Avaya sessions include Key Trends in Conversational Artificial Intelligence (AI) and How to Compete in the Experience Economy. Avaya OneCloud™ CCaaS demonstrations on-site focus on applications – Conversational AI, Virtual Agent, and Composable Desktop. Monolithic, generic apps don’t enable businesses to create and deliver personalized experiences. A platform approach, with composability at its core, allows companies to completely reimagine communications by breaking down monolithic apps into discrete components, each of which can then be built, scaled, and maintained independently. Avaya Workspaces helps Excellerate agent productivity and the overall employee and customer experience by integrating multiple applications into a single modern composable desktop and empowering customer support to personalize the customer experience by enabling them to view and interact with customer journey details.

Join Avaya at CCW for customer panel discussions about embracing and delivering a Total Experience moderated by Brian Cantor, IQPC Analyst, on Wednesday, June 22, and Thursday, June 23, from 11:00 a.m. – 11:45 a.m. PT. Find out How to Compete in the Experience Economy from Avaya Director and Chief Evangelist Steve Forcum on Wednesday, June 22, and Thursday, June 23, from 1:45 p.m. – 2:30 p.m. PT. All Avaya sessions take place at the Avaya Pavilion #1, in the Caesars Forum Conference Center.

According to Gartner Peer Insights, global organizations that have implemented Avaya OneCloud CCaaS to Excellerate customer experience have touted its functionality and performance, as well as the future vision for the solution. Users have called Avaya OneCloud CCaaS a "hugely capable solution providing group-wide benefits for a digital business," and a "simple and easy to use cloud solution." Avaya is delivering contact center solutions through Avaya OneCloud CCaaS including:

  • ​Smarter self-service: Deliver intelligent, conversational self-service—24/7—with options to connect with a live agent.
  • Intelligent routing: Match customers with the best employees using business rules, internal and external context, and desired outcomes.
  • Customer Journey Intelligence: Get ahead of every interaction by predicting needs and proactively engaging customers with customer journey intelligence.
  • Completely connected employees: Enhance team collaboration with converged communications that dissolve front- and back-office silos.
  • Simplify with a composable desktop: Put everything employees need in one place. Provide employees with a consolidated, simplified desktop view of everything they need across voice and digital channels. Connect your CRM application to get the best of both worlds.
  • Deliver more with AI: Be ready for whatever customers might want next. Increase employee performance in real time by delivering prompts, initiating workflow actions, and enhancing compliance based on spoken words or phrases.
  • Maximize performance: Create stronger teams. Excellerate interactions and identify skills gaps using quality management and advanced scoreboards to track, manage, and Excellerate team performance, including gamification, coaching, and eLearning.

Reserve time with Avaya at CCW by contacting avayaevents@avaya.com to explore an enhanced contact center experience for your business.

Additional Resources

About Avaya

Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at http://www.avaya.com.

Cautionary Note Regarding Forward-Looking Statements

This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Annual Report on Form 10-K and subsequent quarterly reports on Form 10-Q filed with the Securities and Exchange Commission (the “SEC”) available at www.sec.gov, and may cause the Company’s genuine results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, in light of these risks and uncertainties, the matters referred to in the forward-looking statements contained in this press release may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.

All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners.

Source: Avaya Newsroom

Tue, 21 Jun 2022 00:19:00 -0500 text/html https://stockhouse.com/news/press-releases/2022/06/21/avaya-to-showcase-composable-contact-center-solutions-for-customers-employees
Killexams : Avaya to Showcase Composable Contact Center Solutions for Customers, Employees that Deliver Total Experiences at Customer Contact Week (CCW)

RALEIGH-DURHAM, N.C., June 21, 2022--(BUSINESS WIRE)--Avaya (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced that at Customer Contact Week 2022 (CCW), the world’s largest contact center event series taking place now through June 23, it will showcase composable contact center solutions in the Experience Economy where, in order to succeed, businesses must deliver Total Experiences for customers and employees. Avaya is one of the only vendors in the industry delivering customers and end-users a Total Experience – the intersection of Customer, Employee, User, and Multiexperience.

Avaya OneCloud™ CCaaS makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint, enabling businesses to provide a Total Experience.

"Today’s customer knows what they want, exactly when and how they want it, and has high expectations for each interaction with a brand," said Paul Lang, Head of Contact Center Solutions Marketing, Avaya. "Giving them what they want, however, will take brands moving to a total and effortless experience across applications, devices and interactions. This type of experience is only possible when cloud capabilities, AI and automation are mixed into every customer touchpoint and digital channel, and this is what Avaya OneCloud CCaaS provides."

Avaya sessions include Key Trends in Conversational Artificial Intelligence (AI) and How to Compete in the Experience Economy. Avaya OneCloud™ CCaaS demonstrations on-site focus on applications – Conversational AI, Virtual Agent, and Composable Desktop. Monolithic, generic apps don’t enable businesses to create and deliver personalized experiences. A platform approach, with composability at its core, allows companies to completely reimagine communications by breaking down monolithic apps into discrete components, each of which can then be built, scaled, and maintained independently. Avaya Workspaces helps Excellerate agent productivity and the overall employee and customer experience by integrating multiple applications into a single modern composable desktop and empowering customer support to personalize the customer experience by enabling them to view and interact with customer journey details.

Join Avaya at CCW for customer panel discussions about embracing and delivering a Total Experience moderated by Brian Cantor, IQPC Analyst, on Wednesday, June 22, and Thursday, June 23, from 11:00 a.m. – 11:45 a.m. PT. Find out How to Compete in the Experience Economy from Avaya Director and Chief Evangelist Steve Forcum on Wednesday, June 22, and Thursday, June 23, from 1:45 p.m. – 2:30 p.m. PT. All Avaya sessions take place at the Avaya Pavilion #1, in the Caesars Forum Conference Center.

According to Gartner Peer Insights, global organizations that have implemented Avaya OneCloud CCaaS to Excellerate customer experience have touted its functionality and performance, as well as the future vision for the solution. Users have called Avaya OneCloud CCaaS a "hugely capable solution providing group-wide benefits for a digital business," and a "simple and easy to use cloud solution." Avaya is delivering contact center solutions through Avaya OneCloud CCaaS including:

  • Smarter self-service: Deliver intelligent, conversational self-service—24/7—with options to connect with a live agent.

  • Intelligent routing: Match customers with the best employees using business rules, internal and external context, and desired outcomes.

  • Customer Journey Intelligence: Get ahead of every interaction by predicting needs and proactively engaging customers with customer journey intelligence.

  • Completely connected employees: Enhance team collaboration with converged communications that dissolve front- and back-office silos.

  • Simplify with a composable desktop: Put everything employees need in one place. Provide employees with a consolidated, simplified desktop view of everything they need across voice and digital channels. Connect your CRM application to get the best of both worlds.

  • Deliver more with AI: Be ready for whatever customers might want next. Increase employee performance in real time by delivering prompts, initiating workflow actions, and enhancing compliance based on spoken words or phrases.

  • Maximize performance: Create stronger teams. Excellerate interactions and identify skills gaps using quality management and advanced scoreboards to track, manage, and Excellerate team performance, including gamification, coaching, and eLearning.

Reserve time with Avaya at CCW by contacting avayaevents@avaya.com to explore an enhanced contact center experience for your business.

Additional Resources

About Avaya

Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at http://www.avaya.com.

Cautionary Note Regarding Forward-Looking Statements

This document contains certain "forward-looking statements." All statements other than statements of historical fact are "forward-looking" statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "our vision," "plan," "potential," "preliminary," "predict," "should," "will," or "would" or the negative thereof or other variations thereof or comparable terminology. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Annual Report on Form 10-K and subsequent quarterly reports on Form 10-Q filed with the Securities and Exchange Commission (the "SEC") available at www.sec.gov, and may cause the Company’s genuine results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, in light of these risks and uncertainties, the matters referred to in the forward-looking statements contained in this press release may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.

All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners.

Source: Avaya Newsroom

View source version on businesswire.com: https://www.businesswire.com/news/home/20220621005161/en/

Contacts

Julianne Embry
jcembry@avaya.com

Tue, 21 Jun 2022 06:25:00 -0500 en-US text/html https://finance.yahoo.com/news/avaya-showcase-composable-contact-center-120000336.html
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