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A exact poll by analytics and advisory company Gallup, asked 13,085 U.S. employees what was most important to them when deciding whether to accept a job offered by a new employer. Some answers were those you’d likely expect, such as a significant increase in income or benefits (64% of respondents said this was “very important” to them) while 61% said they wanted greater work-life balance and better personal wellbeing.
A large chunk of the respondents (42%) said this mattered also: “The organization is diverse and inclusive of all types of people.” Potential hires, as well as those already working for a company, want to know their employer is paying a lot more than lip service to the ideals of diversity and inclusion.
This is important particularly for the Millennial and Gen Z cohorts. Pew Research Center says that “members of Gen Z are more racially and ethnically diverse than any previous generation.” One in four is Hispanic, 14% are African-American and 6% are Asian. Like Millennials, much of this generation is progressive and sees the country’s growing racial and ethnic diversity as a good thing.
Deloitte’s 2018 Millennial Survey discovered that 74% of Millennials believe that a company is more innovative when it has a culture of inclusion. As Millennials are expected to make up 75% of the workforce by 2025, and Gen Z workers will be 30% of the workforce by 2030, companies need to step up.
Deloitte’s Welcome to Generation Z report highlighted that “Diversity matters to them through many dimensions, not just isolated to race and gender, but also related to identity and orientation. Gen Z prioritizes diversity — across race, gender and orientation — more than any other generation and companies should as well.”
Companies with good diversity and inclusion policies promote a healthy and inclusive culture. Decision-making is improved, thanks to a wider range of perspectives and life experiences. It impacts a company’s bottom line too.
Another survey of 1,700 companies across eight countries, including the U.S., found that companies with above-average total diversity, which was measured as the average of six dimensions of diversity (migration, industry, career path, gender, education, age), had both 19% higher innovation revenues and 9% higher EBIT margins, on average. In good news for the tech industry, the survey found that the diversity impact was highest for companies that had a high emphasis on digital innovation.
Looking for a new role? We have three interesting jobs to check out below as well as plenty more opportunities on the VentureBeat Job Board too.
ServiceNow is seeking a Staff DevOps Engineer to join its Big Data team, which plays a critical and strategic role in ensuring that the company can exceed the availability and performance SLAs of the ServiceNow Platform-powered customer instances which are deployed across the ServiceNow and Azure clouds. You’ll be delivering state-of-the-art monitoring and providing analytics and actionable business insights by employing new tools. You’ll need to have more than 12 years’ of overall experience with at least seven years’ as a Big Data DevOps or deployment engineer, and demonstrated expert level experience in delivering end-to-end deployment automation leveraging Puppet, Ansible, Terraform, Jenkins, Docker, Kubernetes or similar technologies. Apply Now.
A remote role, the Tock engineering team is looking for a Senior Software Engineer (Full Stack) to help build the next generation restaurant ticketing system. You will be a generalist and will work with a mix of front- and back-end web development tools. You will report directly to the Director of Engineering and need at least three years’ of experience building software. Experience being a tech lead is a plus and you will understand all parts of a modern web-based application stack from front-end, back-end to production and will be a specialist in at least one part of the stack: back-end or production infrastructure. Apply now.
The Uber Grocery Analyst on the Community Operations Global Analytics andInsights team will work closely with product, data infrastructure and business teams to design, build and maintain important metrics which drive the business and lead deep analytical analyses to derive insights. You’ll develop an in-depth understanding of business performance and share strategic insights with senior leadership to influence decision making. You will need four-plus years’ of experience in data analytics, business analytics, or a similar role. SQL and other data scripting language experience is essential. Apply now.
Want to move to a company that cares for its staff? Check out thousands of open roles on the VentureBeat Job Board
p>Language I/O, a provider multilingual customer engagement, has intergrated with ServiceNow.
The integration with ServiceNow is the latest in a series of integrations offered by Language I/O, which has predominantly focused on multilingual customer service and sales support via integrations with Salesforce, Zendesk, and Oracle Service Cloud.
"After integrating with other popular platforms in widespread use, ServiceNow was the natural next integration," said Language I/O Chief Technology Officer Diego Bartolome in a statement. "It solves our clients' multilingual needs in HR and IT service management so they can better serve their customers.
"Our clients have been eager for us to integrate with ServiceNow," Bartolome said, "and this latest achievement now brings Language I/O one step closer to our vision of embedding into any workflow system."
"ServiceNow is a very extensible platform," said Language I/O Vice President of Product Chris Jacob in a statement. "By integrating it with Language I/O as its translation provider, companies can leverage our translation services across a broad range of use cases."
Investors drove ServiceNow’s share prices down 14 percent Tuesday after CEO Bill McDermott told CNBC’s Jim Cramer there are some major macroeconomic headwinds despite his comments said that tech firms are in position to grow as enterprises use technology to fight those headwinds.
ServiceNow’s stock price Tuesday fell about 14 percent before recovering a bit in after-hours trading after cautious comments CEO Bill McDermott made on CNBC about the economy.
This was despite the optimistic comments McDermott made about the tech industry where, he said, the mood is much better than business as a whole.
McDermott, speaking with CNBC’s Jim Cramer on Cramer’s “Mad Money” program, said it is important to realize that macroeconomic crosswinds are blowing strong.
[Related: SERVICENOW CEO BILL MCDERMOTT: WE’RE ‘EXECUTING ON ALL CYLINDERS,’ SETTING SIGHTS ON $15B BY 2026]
“You’re at 41-year high inflation,” he said. “The dollar right now is the highest it’s been in over two decades. We have interest rates rising. People are panic about security. You’ve got a war in Europe. So the mood is not great. But there’s no way out except to innovate and drive technology in your company. So you digitize your processes. You move faster, and you ultimately win.”
Despite those macroeconomic winds, Cramer called the conditions McDermott described as a counter-cyclical situation, and said that rather than canceling contracts with companies such as ServiceNow, Salesforce, SAP, or Oracle, companies instead should be investing more in their technologies.
That is totally true, and as a result a lot of companies including the hyperscalers are doing very well, McDermott said. However, he said, enterprises are changing their technology investment priorities.
“Companies are first saying, which platforms do we want to bet on, and then how do we stack rank the priorities because they’re capacity-constrained,” he said. “So they choose the projects that they want to go after. But there’s one filter on all of this now, and that is fast return on investment. And if you can’t put an architecture in there that gives the customer fast ROI, chance are you’re going to get postponed or moved to the left side of the list as opposed to the right side you want to be on.”
Cramer said the idea that technology is somehow superfluous is wrong, and that analysts and stock traders are more bearish towards the market than are tech company executives, and McDermott
The mood among investors is in reality worse than the headlines, he said.
“If you look at tech, automation is front and center,” he said. “If you have a business and you want to grow it or you want to run it more efficiently, or you want to differentiate your brand, you’re going to have to compete with tech. So automation is alive and well, and I think the prospects for technology companies, especially ones with very strong brands and architectures will do very well.”
Cramer asked why young portfolio managers have seem to have forgotten that companies which are not doing as well as before actually invest more in technology.
McDermott said he sees some of the more seasoned portfolio managers telling investors to move away from energy and commodities towards tech since tech multiples are now in a very attractive range.
“But the bottom line is this: If you look at the world through the CEOs out there, they have to deliver great experiences for their customers,” he said. “They have to make their employees happy in all the relational issues, not just bonuses. People care a lot about cultures now. And you can’t build a great culture without serving your employees in moments that matter. And ultimately, you have to innovate, and you have to do it on the fly. So tech is going to be front and center through all of this.”
In the B2B world, enterprise businesses are very strong, McDermott said.
“Of course, you’re going to see the headwind of the dollar right now against well-known technology brands,” he said. “You’ve seen that, Jim. No one’s going to outrun the currency right now. And probably, when you think about energy and the dislocation caused by the war in Europe and this re-prioritization that I’m talking about, you’re going to see longer cycles in Europe. We saw that. But this doesn’t fundamentally change the narrative that tech is the only way to cut through the crosswinds and ultimately get to the other side.”
ServiceNow declined to discuss McDermott’s comments.
However, in response to a CRN request for more information, the company replied via email that no company is in a better position to help customers innovate through the current macroenvironment than ServiceNow.
“Overall, demand for digital technology remains robust. Our customers recognize economic challenges but continue to indicate sizable growth in IT spend. Industry analysts rightly believe enterprise software will remain a deflationary force because the industry benefits from secular tailwinds driven by digital transformation, migration to the cloud, and enhanced AI capabilities.
“We also hear from our customers that the macro complexity is real, particularly with inflation and foreign exchange currency. That’s why CEOs have zero tolerance for multi-year projects with blurry ROI. They are redirecting resources into technologies like ServiceNow that deliver outcomes faster,” the company said.
ServiceNow stock is sliding sharply Tuesday as Wall Street negatively interprets some comments made by CEO Bill McDermott late Monday on Mad Money on CNBC about the outlook for enterprise-technology spending.
ServiceNow (ticker: NOW), which provides workplace-management software, is scheduled to report June quarter results on July 27, and McDermott didn’t provide any specific updates on the company’s outlook.
But some things that McDermott said have gotten Wall Street’s attention. For one thing, he noted that “macro crosswinds are blowing strong,” with rising interest rates, the strengthening U.S. dollar, the war in Ukraine, higher energy costs, and cybersecurity threats. As a result, “you’re going to see longer [sales] cycles in Europe,” he said, adding, “we saw that.”
Those remarks have added fuel to concerns that along with second-quarter results, enterprise-technology players are likely to provide financial guidance for the rest of the year below current Street estimates for many companies.
ServiceNow stock on Tuesday dived 12.3% to $430.34.
Asked about McDermott’s remarks, the company issued an additional statement on Tuesday.
“Overall, demand for digital technology remains robust,” the company said. “Our customers recognize economic challenges but continue to indicate sizable growth in IT spend. Industry analysts rightly believe enterprise software will remain a deflationary force because the industry benefits from secular tailwinds driven by digital transformation, migration to the cloud, and enhanced AI capabilities.”
“We also hear from our customers that the macro complexity is real, particularly with inflation and foreign exchange currency,” the company added. “That’s why CEOs have zero tolerance for multi-year projects with blurry ROI [return on investment]. They are redirecting resources into technologies like ServiceNow that deliver outcomes faster.”
Stifel analyst Brad Reback writes in a brief research report taking note of McDermott’s remarks that he now thinks ServiceNow is likely to reduce full-year guidance when the company reports results in two weeks.
“We do not see this as a ServiceNow-only issue and expect these slowing close rates are likely to be felt across the group and, when coupled with the ongoing U.S. dollar strength, we expect to see downward estimate revisions across the sector in coming weeks,” Reback writes. “Our gut tells us there is likely some modest short-term downside to the stocks, but investor attention is likely to quickly shift back to the Fed’s actions/comments as the primary driver of stock performance post earnings season.” He has a Buy rating on ServiceNow stock with a $550 target price.
In reporting March-quarter results, ServiceNow projected subscription revenue of between $1.67 billion and $1.675 billion, up 29% from a year earlier, with current remaining performance obligation growth of 28%. Street consensus estimates call for overall revenue of $1.76 billion, and profits of $1.55 a share.
Write to Eric J. Savitz at email@example.com
Ian Gotts is the founder and CEO at Elements.cloud.
Supercharged by the acceleration of digital transformation, every operational process has been under scrutiny. This has meant nearly every organization has moved some or all of its workloads to the cloud, starting with customer data. This has fuelled the growth of enterprise SaaS vendors, and arguably the most successful has been Salesforce. But they have not been the only winners; Microsoft, ServiceNow, Workday and Google Cloud Platform (GCP) have all seen massive growth.
But the hidden figures are the consulting costs that are required to implement enterprise SaaS. Salesforce reports that partners lead 70% of customer implementations and 89% of customers use partner apps. For every dollar spent on Salesforce in 2019, it was estimated that $4.29 was spent in the ecosystem. By 2021, this had climbed to nearly $5, and it is estimated to increase to $6.19 by 2026. If you take the overall growth of Salesforce revenue over this period, then it represents a 3.5 times increase in revenue for the ecosystem. This comes from IDC’s recent research.
App Stores Are Just Directories
Choosing a partner is as big a decision as choosing the platform. There is too much choice. Salesforce has over 2,000 partners. When looking at vendor platforms, you can evaluate functionality. But how do you evaluate a partner that is made up of teams of people when you have little or no control over who is going to be scheduled on your project?
When talking with a colleague of mine from an analyst firm, he said that he sees a common theme across the customers he is working with. Given there are now thousands of consulting firms for each cloud platform, customers are struggling with identifying, evaluating and selecting the best consultants for their service needs. It is time-consuming, and there is not a centralized hub for insights, best practices or data analysis. Many customers are frustrated, as they feel like they have no clarity on resources needed for a project, the skill level of the consultants assigned, the cost for the project and the proposed quality of delivery.
Obviously, the clearer you are on the scope of the project and the architecture of the solution, the easier it is to narrow down your search. Implementing CPQ requires a different skill set than implementing an omnichannel service call center. Upfront analysis skills are probably portable to other projects, but architectural design, solution design and configuration are wildly different depending on the project.
Picking The Perfect Partner
As I said, you are picking a long-term partner. This is not like picking a restaurant. It is closer to finding a soulmate on Match.com, but with no prenup.
Choosing a well-known or top-tier firm does not certain success. There are some stunningly good firms that are great in a niche area, such as CPQ, that could be the perfect fit, but an app store search may list them on page five of the results. Who would ever look past page two?
The data in these results can be captured to apply a more intelligent search to shortlist consulting firms. Companies have developed a database based on more detailed questions about partner competencies. Then their algorithms shortlist companies based on a customer’s business requirements. What is important is that the list will surface those firms that are experts and that may not necessarily appear on app store shortlists, which are based on typical size and revenue criteria—or the human bias of the vendor account team. Often, these teams make recommendations based on firms they’ve worked with before without any measure of the success of the projects.
The Devil Is In The Details
The magic is in the probing questions you can ask of possible partners. These questions can be applied via algorithms to create shortlists, or you can ask them yourself of possible service providers:
• What is the intellectual horsepower of the people hired? How qualified are they? How are they trained? What is the ratio of business analysts to architects to designers to admins to developers to project managers?
• How rigorous and complete is their implementation methodology? What is included in their business analysis, org discovery, architectural design, user stories, DevOps cycle, documentation and, finally, training.
• What applications are used to support the methodology? If the answer is MSOffice or GoogleDocs, then you may need to reconsider their bid.
• How do they leave their clients? Are clients able to continue to innovate with well-documented org and ALM processes? Or are they left dependent on the consulting firm?
This is clearly only a subset of the questions you can ask, but it gives you an idea of the depth of analysis that is required to be able to use a data-driven approach and the value of the database that is being created.
We talked to executives who have been both consultants and ISVs. They see the importance of marketplaces as a discovery and purchase model for buyers. However, they also recognize the growth in the number of providers and sellers in these marketplaces has also created challenges for buyers to discern the best fit for their companies. This is why offerings like databases can help buyers and sellers in marketplaces align better.
The size, complexity and risk of implementation projects have driven the need for consulting firms. The success of SaaS vendors has driven the scale of partner ecosystems. Hidden data can be exposed to allow more intelligent algorithms to shortlist consulting firms. This process will highlight smaller rising stars and level the playing field that is dominated by the larger firms that win work through better vendor relationships and bigger marketing budgets.
The real winners are customers, who will find better long-term partnerships that will deliver a higher ROI from SaaS platform implementations.
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BT Digital has announced plans to consolidate all of BT Group’s application monitoring on the Dynatrace Software Intelligence Platform as part of a new service management stack. Dynatrace will be deployed across the Group, with a goal to dramatically simplify, add intelligence to, and ultimately automate, service operations within BT in a new AIOps model, supported by BT’s recently announced work with ServiceNow .
“Dynatrace, coupled with ServiceNow, gives us precise insight into our technology estate and consolidates all data in a single pane of glass,” comments Jim Dempsey, Director of Service at BT. “It will let us Boost predictability and drive faster resolutions, driving better customer experience.”
Mike Maciag, Chief Marketing Officer at Dynatrace, said: “The Dynatrace platform combines deep observability, runtime application security, and advanced AIOps to provide answers and intelligent automation from data. We are thrilled to work with the BT Group’s digital teams to simplify service operations and build a self-healing system, including automated closed-loop remediation with ServiceNow. The result will free BT’s teams from manual tasks, so they can focus on accelerating digital transformation to deliver consistently better business outcomes.”
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Pryon is an industry-disrupting AI platform that is bridging the gap between enterprise content and the people who need it—to boost organizational productivity and elevate customer and employee experience.
Companies have invested fortunes in building up content and documentation about everything from employee HR policies and benefits to technical specifications and product guides—essential information for running IT and HR help desks and customer contact centers. Until now, that content has only lived in static form, locked within siloed content repositories and applications like SharePoint, Zendesk, and ServiceNow, requiring workers to spend thousands of hours per year hunting for the precise information they need to service employees and customers.
It’s a problem that has plagued enterprises for decades. Chatbots and intelligent virtual assistants (IVAs) can help—but they have limited capacity for answers and require hours of technical expertise and manual programming.
Pryon is changing all of this by connecting directly to these critical content sources and transforming them into voice- and text-based interactive experiences that deliver exact answers more accurately than anything in today’s enterprise search market. And, we can connect directly to chatbots and IVAs to help them answer more questions, with 90% accuracy.
Pryon’s no-code approach is a lowrisk, high-value way to quickly Boost productivity and drive business impact. Our mission is to democratize access to knowledge by bringing this functionality to the desktop of every worker. We can’t wait to show you how: Visit us at pryon.com/transform to request a demo.
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Companies and Suppliers Mentioned
CAMPBELL, Calif., July 14, 2022 /PRNewswire/ -- Stave Inc. today announced an integration with ServiceNow. Made possible by Stave Inc., this technology integration for Amazon Business, brings together one of the world's largest service and automation platforms and one of the world's largest online product catalogs to enable next-generation procurement and is available today in the ServiceNow® Store.
"Stave's Procurement Punchout for Amazon Business brings a quick, efficient, and predictable business purchasing solution to your distributed workforce," says Mark Buscaglia, CTO at Stave, Inc. According to Greg Clock, Stave CEO, "Stave's new Procurement Punchout for Amazon Business on ServiceNow connects the vast catalog from Amazon Business with ServiceNow's impressive automation capabilities, providing incredible purchasing power to the business, while also improving financial controls, enterprise-wide reporting, and audit capabilities."
The ServiceNow Platform® meets Amazon Business Catalog
Stave's Procurement Punchout for Amazon Business, on ServiceNow, allows individuals to access the Amazon Business catalog to search, procure, and track orders from directly within the ServiceNow Platform. Organizations set procurement parameters to ensure a controlled and compliant business asset procure-to-audit lifecycle, and leverage ServiceNow workflows; reporting and common services data model can be used to close the gap between distributed purchasing and corporate asset data.
Stave's Punch-Out solution brings the following capabilities onto the ServiceNow Platform:
Transformation through Innovation
By working with Amazon Business, Stave is transforming the way enterprises provide business resources to their distributed workforce via ServiceNow. This innovative purchasing solution meets the new work-from-anywhere workforce demand while automating processes, integrating data, and enabling fiscal compliance.
Stave is proud and excited to enable your organization's evolving workforce with a transformational purchasing solution.
Amazon Business Punch-Out for ServiceNow will be available starting July 1, 2022. For more information on Amazon Business Punch-Out for ServiceNow, please visit https://store.servicenow.com/sn_appstore_store.do#!/store/application/23cd3c9fdba1a4d094ea6693ca9619ce/1.1.0?sl=sh
Stave extends the ServiceNow Platform to help maximize your investment. Following the Common Services Data Model, Stave enables your Digital Transformation on ServiceNow with solutions for Procurement, Asset Management, Cyber Management, and Decision Management.
ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc.
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RESTON, Va., July 6, 2022 /PRNewswire/ -- InQuisient, a recognized leader in data management and strategic enterprise planning solutions, today announced that it has filed a patent infringement suit against ServiceNow, Inc. for its unauthorized use of InQuisient's patented workflow technology.
In the Complaint, which was filed in the United States District Court for the District of Delaware, InQuisient alleges infringement of some of its core patent portfolio, which dates back to 2005. These pioneering patents include U.S. Patent No. 7,979,468, 8,219,585, and 8,224,855, which all relate to new ways to plan, manage, and analyze data sets through the use of specialized data structures in a data dictionary system for a database. The inventions have assisted InQuisient's customers to create and Boost their workflow and internal processes, manage sprawling database footprints, accelerate and scale processing, and get better data in the hands of decision-makers.
"InQuisient regards its intellectual property as a key asset; patents were obtained to help protect the company against the unauthorized use of its IP," said Scott Dixon Smith, Chief Executive Officer, InQuisient. "While we are excited about competition in the marketplace and the ability to distinguish our technology fairly, on its merits, we cannot permit infringement to go unchecked."
"We are very proud of our innovative solutions and are happy they can be used in some of the largest systems in the world," stated Randy DeWoolfson, Founder and Chief Innovation Officer, InQuisient.
The lawsuit is Case No. 22-CV-00900 in the United States District Court for the District of Delaware.
InQuisient is a comprehensive enterprise strategic planning and data management solution that unifies hybrid data integration and metadata management, enterprise architecture and technology asset management, portfolio and project management, risk modeling and process optimization in one easy-to-use platform. For more information, please call 888-230-2181 or visit www.inquisient.com.
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This Forrester Total Economic Impact™ (TEI) study is based on interviews with ServiceNow CSM customers. Operational improvements include:
The Total Economic Impact Of ServiceNow Customer Service Management, a November 2020 commissioned study conducted by Forrester Consulting on behalf of ServiceNow.