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MS-740 Troubleshooting Microsoft Teams outline |

MS-740 outline - Troubleshooting Microsoft Teams Updated: 2024

Just memorize these MS-740 questions before you go for test.
Exam Code: MS-740 Troubleshooting Microsoft Teams outline January 2024 by team

MS-740 Troubleshooting Microsoft Teams

Exam Number: MB-340MS-740

Exam Name : Troubleshooting Microsoft Teams


Candidates for this exam are support engineers responsible for supporting Microsoft Teams environments, troubleshooting deployments, tuning performance, collecting and analyzing telemetry and log data, and managing Teams environments.

Candidates should have significant exposure to unified communications and hands-on experience with Microsoft Teams. In addition, candidates should have networking knowledge of Azure fundamentals, telephony, PowerShell, data storage technologies, APIs, app security, authentication and authorization, security, and compliance information, debugging, performance tuning, and monitoring.

Troubleshoot Microsoft Teams voice issues (15-20%)

Troubleshoot issues with Microsoft Teams meetings and live events (20-25%)

Troubleshoot federation issues (10-15%)

Troubleshoot issues signing into Microsoft Teams (15-20%)

Troubleshoot teams and channels (10-15%)

Troubleshoot issues with files (15-20%)

Troubleshoot Microsoft Teams voice issues (15-20%)

Troubleshoot audio and video flow issues

 troubleshoot audio and video quality issues

 troubleshoot call drops

 investigate issues with call quality and dropped calls by using Call Quality Dashboard, network tracing tools, and logs

Troubleshoot emergency calling issues

 configure dynamic emergency calling

 identify issues with emergency phone number normalization rules

 troubleshoot location detection failures

 troubleshoot missing locations in outbound calls and missing addresses

 troubleshoot dial mask issues

Troubleshoot direct routing issues

 troubleshoot issues pairing the Session Border Controller (SBC) with the phone number


 troubleshoot dial plan issues including normalization rules

 identify the root cause of direct-dialing call issues by reviewing the SBC log

 troubleshoot audio conferencing issues including provisioning and configuration issues

Troubleshoot issues with Microsoft Teams meetings and live events


Troubleshoot live events issues

 troubleshoot meeting creation and scheduling issues

 troubleshoot recording issues including policies related to recording

 investigate issues sharing content and viewing reports

 troubleshoot reporting issues including issues with attendance reports and moderated


 troubleshoot attendee access and playback issues

 troubleshoot and optimize networks for Teams live events

 investigate issues connecting to the service and joining meetings

Configure and troubleshoot Teams services

 configure Microsoft Audio Conferencing licensing

 troubleshoot dial pad issues

 troubleshoot phone number provisioning issues

 configure and troubleshoot issues with the Outlook add-in for Teams

 troubleshoot issues enabling and configuring audio and video devices for Teams

 troubleshoot online and hybrid call queues and auto-attendant issues

 troubleshoot user provisioning issues including licensing users, phone number

assignments, and policies

 troubleshoot issues with phone system features

 investigate phone system setup and configuration issues

Troubleshoot Teams client issues

 troubleshoot Teams client startup issues and crashes on Windows, Mac, and Linux


 investigate causes for high memory or CPU usage

 investigate network issues including network latency

 analyze web traffic and review HTTP status codes by using Fiddler and other tools

 troubleshoot issues installing and updating client software

 troubleshoot performance issues including long times for uploading files and chats slow

to load or send

 troubleshoot call setup issues

 troubleshoot issues adding participants to meetings

Troubleshoot messaging issues

 troubleshoot message delivery issues

 troubleshoot issues attaching files and content to messages

 troubleshoot chat notification issues

Troubleshoot federation issues (10-15%)

Troubleshoot issues interoperating with Skype for Business

 investigate chat issues when interoperating with Skype for Business

 troubleshoot federation issues between Teams and Skype or Skype for Business

 troubleshooting Interop chat scenarios

Troubleshoot Teams federation issues

 configure federation policies and domain lists

 verify tenant configuration settings including allowed and blocked domain lists and type

of federation

Troubleshoot issues signing into Microsoft Teams (15-20%)

Troubleshoot account and network issues

 verify Active Directory Federation Services (AD FS) health including endpoint availability

and synchronization status

 troubleshoot issues with Azure Active Directory Seamless Single Sign-On (Azure AD

Seamless SSO)

 identify reasons for blocked accounts by reviewing web log data

 verify user virtual private network (VPN) configuration settings including split tunneling

and client version

 validate network configuration settings including firewall ports, IP ranges, and proxy

configuration issues

Troubleshoot member sign-in issues

 investigate authentication issues

 verify whether an applied conditional access policy prevents sign in

 determine whether a user account or the device from which a user attempts to sign in is

the cause of a sign-in issue

 troubleshoot client sign-in issues by collecting and analyzing Teams debug logs

 troubleshoot Teams Rooms System (TRS) sign-in issues by analyzing log data from

Teams Room devices

 investigate points of failure in the sign-in process flow

Troubleshoot guest access issues

 troubleshoot issues adding guest users to teams

 troubleshoot call, message, and meeting issues for guest users by checking the guest

meeting, guest messaging, and guest calling configuration policies

 audit invitations sent but not used and inactive accounts

 validate configuration settings for federated message flow

 review Azure sign-in logs and audit logs for the domain which hosts Teams

Troubleshoot teams and channels (10-15%)

Troubleshoot issues with apps

 configure Teams to allow or block an app

 validate app permission policies

 configure app setup policies

Troubleshoot issues with public and private channels

 differentiate between capabilities of public and private channels

 identify limitations for private channels

 check user permissions, team policies, and tenant policies

 verify and troubleshoot channel email settings

 troubleshoot tenant replication issues in teams and channels

 troubleshoot deletion issues in teams and channels

Troubleshoot issues with files (15-20%)

Troubleshoot person-to-person (P2P) private chat file issues including access and sharing

 verify access rights for the user

 configure a Teams client configuration policy

 troubleshoot issues provisioning users

Troubleshoot file issues for private channels

 verify that the SharePoint site for the channel is accessible

 verify SharePoint access permissions

 confirm that the SharePoint site collection link is intact

Troubleshoot file issues for public channels

 verify SharePoint access permissions

 determine whether the name for a channel or team have been changed

 confirm that the SharePoint site collection link is intact

 troubleshoot file synchronization issues and missing files
Troubleshooting Microsoft Teams
Microsoft Troubleshooting outline

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Troubleshooting Microsoft Teams
Question: 44 Section 1
You work as a Systems Administrator for your company. The company has a subscription to Microsoft 365 that
includes Phone System. All users in your company have a Microsoft 365 E3 license.
You plan to configure an auto attendant. The auto attendant will have a nested auto attendant. The nested auto
attendant will be used to provide a second-level menu that the first-level auto attendant can connect calls to depending
on the option selected by the caller.
You need to configure the auto attendants and required resources.
Which of the following actions should you perform?
A. Create two auto attendants then create one resource account.
B. Create one resource account then create two auto attendants.
C. Create two auto attendants then create two resource accounts.
D. Create two resource accounts then create two auto attendants.
Answer: D
Question: 45 Section 1
You work as a Systems Administrator for your company. The company has recently purchased a subscription to
Microsoft 365. All users in the company have a
Microsoft 365 E3 license.
All users in the company use Microsoft Teams for collaboration.
The company has a large Sales department. A distribution group named Sales contains all the user accounts of the users
in the Sales department.
You need to create a team in Microsoft Teams for the Sales department users. You want to minimize administrative
effort by creating the Team from the Sales group.
What should you do first?
A. Configure a membership rule for the group.
B. Convert the group to a universal security group.
C. Convert the group to a global security group.
D. Convert the group to an Office 365 group.
Answer: D
Question: 46 Section 1
You work as a Systems Administrator for your company. The company has recently purchased a subscription to
Microsoft 365.
All users in your company have a Microsoft 365 E3 license.
You are in the process of configuring Microsoft Teams.
A company security policy states that users must not be able to add apps to Microsoft Teams.
You need to configure Microsoft Teams to meet the security requirement.
What should you configure?
A. The global app permission policy.
B. The global Teams policy.
C. The Org-wide Teams settings.
D. The global app setup policy.
Answer: D
Question: 47 Section 1
You work as a Microsoft 365 Administrator for your company. All users have Microsoft 365 E5 licenses.
All users use Microsoft Teams for collaboration.
You upload a custom app to Microsoft Teams. The custom app will be used by all users in the company.
You need to ensure that the custom app appears at the top of the app bar in Microsoft Teams.
Which of the following actions should you perform?
A. Configure the global app setup policy.
B. Create a configuration profile.
C. Configure the global app permission policy.
D. Configure the global Teams policy.
Answer: A
Question: 48 Section 1
You work as a Systems Administrator for your company. The company has a subscription to Microsoft 365. All users
in your company have a Microsoft 365 E5 license.
The company has several departments. You have configured a private team for each of the departments.
You configure an additional private team named Managers. The Managers team will contain all departmental
You need to ensure that the Managers team is not viewable in the Suggested Teams list.
What should you do?
A. Modify the member permissions for the Managers team.
B. Configure a new app permission policy.
C. Modify the Team discovery options for the Managers team.
D. Select the Hide option for the Managers team.
Answer: C
Question: 49 Section 1
You work as a Systems Administrator for your company. The company has a subscription to Microsoft 365. All users
in your company have a Microsoft 365 E5 license.
All users in the company use Microsoft Teams for collaboration.
A developer in the company is developing a custom app to be used in Microsoft Teams.
The developer wants to test the app in Microsoft Teams before releasing the app for use by all company users. The
developer has a .zip file containing an app package for the custom app.
You need to enable the developer to upload the app to Microsoft Teams for testing. The app must available to the
developer only in Microsoft Teams.
What should you do?
A. Modify the global app setup policy.
B. Configure an app setup policy that applies to the developer only.
C. Modify the global app permission policy.
D. Configure an app permission policy that applies to the developer only.
Answer: B
Question: 50 Section 1
You work as a Systems Administrator for your company. The company has a subscription to Microsoft 365. All users
in your company have a Microsoft 365 E5 license.
All users in the company use Microsoft Teams for collaboration.
Users report that a team has been deleted in Microsoft Teams. The team was available yesterday.
You need to restore the deleted team.
Which tool should you use?
A. The Microsoft Teams admin center
B. The Microsoft Teams client app
C. The Azure Active Directory admin center
D. The Exchange Online admin center
Answer: C
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Microsoft Troubleshooting outline - BingNews Search results Microsoft Troubleshooting outline - BingNews Windows 10 Start Menu Troubleshooter will fix problems automatically

Microsoft has released a Start Menu Troubleshooter for Windows 10 that will troubleshoot and fix your Windows 10 Start Menu problems & issues automatically. Windows 10 Start Menu not working was one of the issues plaguing several users of the new operating system, and it is, therefore, good that Microsoft has finally decided to address this issue.

Once you have downloaded the Start Menu Troubleshooter from Microsoft, run it. You will see the following interface.

Windows 10 Start Menu Troubleshooter

If you wish to see and then apply the fixes, click on Advanced and uncheck Apply repairs automatically.

Click Next.

The tool will scan your system and detect potential problems with your Start Menu. If they are found, they will be displayed, and you can then opt to fix them manually.

If no problems are found, you will receive a message Troubleshooting couldn’t identify the problem.

You may then close the Troubleshooter or click on the View detailed information link. When you do this, you will see the areas where the tool has checked and the issues fixed if any.

Windows 10 Start Menu Troubleshooter

The troubleshooter checks for the following issues:

  1. If Start Menu & Cortana applications are installed correctly
  2. Registry key permission issues
  3. Tile database corruption issues
  4. Application manifest corruption issues.

If your Start Menu is giving problems, get the Start Menu Troubleshooter from Microsoft and let us know if it helped you solve your issue. [Update: The Start Menu Troubleshooter appears to have been taken down by Microsoft – but it is still available on Softpedia.

See this post on Windows 10 Start Menu not working to manually troubleshoot the issue.

This post will help you if you receive Microsoft.Windows.ShellExperienceHost and Microsoft.Windows.Cortana applications need to be installed correctly error after you run the Windows 10 Start Menu Troubleshooter.

Windows 10 Start Menu Troubleshooter
Fri, 29 Dec 2023 10:00:00 -0600 en-us text/html
Microsoft Sharpens Desktop Troubleshooting Tools

In a Tuesday post to the Windows Vista team blog, Chris Flores, a director on the Windows Client team, highlighted the improvements Microsoft has made in the troubleshooting capabilities of MDOP 2008.

MDOP 2008 features Diagnostics and Recovery Toolset 6.0 (DaRT), a set of tools for debugging and troubleshooting unbootable PCs, and Desktop Error Monitoring 3.0 service pack 1, which keeps track of error messages generated during application and operating system crashes.

New features in DaRT 6.0 include the ability to reset a local administrator password, remove malfunctioning hotfixes, and scan hard drives to uncover malware that renders PCs unbootable, even when the issues are linked to hidden rootkits, according to Flores.

The update for Desktop Error Monitoring 3.0 adds little in the way of new features, but does Improve the product's performance, scalability, and reporting functions, Flores wrote.

Incidentally, Flores earlier this week took over the reins of the Vista team blog from Nick White, a former product manager in the Windows Vista team who has left Microsoft to pursue another opportunity.

MDOP initially was a bundle of application virtualization, inventory services, group policy management and recovery, and System Center desktop error monitoring tools, but Microsoft has been steadily adding new features and functionality. Last month, Microsoft moved to add desktop virtualization to MDOP by acquiring Kidaro, a Redwood City, Calif.-based startup.

MDOP is part of Microsoft's push to add more value to Software Assurance, a volume licensing program that gives companies the right to upgrade to new software versions released during the term of the contract with Microsoft, and to spread payments over a three-year period.

Wed, 02 Apr 2008 12:18:00 -0500 text/html
Error 43881 when activating Microsoft 365 [Fix]

If Error 43881 keeps troubling you when activating Microsoft 365, this post may help. Microsoft 365 is a popular suite of tools that allows users to create, collaborate, and manage their work efficiently. But recently, some users have complained that the error 43881 keeps troubling them when activating Microsoft 365. Fortunately, you can follow some simple suggestions to fix the error.

Error 43881 when activating Microsoft 365

Follow these suggestions to fix the error 43881 when activating Microsoft 365:

  1. Use Support and Recovery Assistant
  2. Check Microsoft 365 Subscription Status
  3. Verify Date and Time Settings
  4. Activate Office in Clean Boot State
  5. Repair Office Installation
  6. Contact Microsoft Support

Now, let’s see these in detail.

1] Use Support and Recovery Assistant

Microsoft Support and Recovery Assistant

Running Microsoft Support and Recovery Assistant helps resolve Office 365, Outlook, OneDrive, & other Office-related problems. The tool can help you resolve issues with Windows activation, updates, office installation, activation, uninstallation, Outlook email, folders, etc.

If you face issues during activation, you can use any of these Microsoft Office Activation Troubleshooters.

2] Check Microsoft 365 Subscription Status

office subscription

Now check if you have a subscription to Microsoft 365 and make sure it is still active. If not, renew your subscription and try again. Here is how you can do it:

  1. Close all Office apps on your Windows device.
  2. Navigate to your Microsoft Account page.
  3. If asked to sign in, enter your account credentials.
  4. Navigate to Services & subscriptions and check the subscription status.

3] Verify Date and Time Settings

Set time and time zone in Windows

If the date and time settings get misconfigured, it can cause the error 43881 when activating Microsoft 365. Here’s how to configure date and time settings:

  1. Press Windows + I to open Settings.
  2. Navigate to Time & language > Date & time.
  3. Here, enable the options Set time automatically and Set time zone automatically.

4] Activate Office in Clean Boot State

Clean Boot

Third-party applications installed on your device can be responsible for why the error 43881 keeps occurring when activating Microsoft 365. Perform a Clean Boot of your PC to restrict all third-party applications. Here’s how you can perform a clean boot:

  1. Click on Start, search for System Configuration, and open it.
  2. Navigate to the General tab and check the Selective Startup option and the Load System Services Option under it.
  3. Then navigate to the Services tab and check the option Hide all Microsoft services.
  4. Click on Disable all at the bottom right corner and hit Apply, then OK to save changes.

If the error doesn’t appear in the Clean Boot State, you may need to manually enable one process after another and see who the culprit is. Once you’ve identified it, disable or uninstall the software.

5] Repair Office Installation

repair or reset office

The error may likely lie within the app’s core files. To fix this, repair Microsoft Office. Here’s how you can do it:

  1. Press the Windows key + I to open Settings.
  2. Navigate to Apps > Installed Apps > Office.
  3. Scroll down and click on Repair.

6] Contact Microsoft Support

If none of these suggestions help you consider talking to Microsoft Support. To do so, open the Microsoft 365 admin center and select Support > Help and support. Here, enter your question and choose Contact support.

Read: Fix Windows Server Activation Error 0xc004f069

I hope these suggestions help you.

Why can’t I activate my Office 365?

If you’re unable to activate Office 365, if any old version of Office is installed on your system, or if your subscription is expired. To fix it, ensure only one Office version is present, and renew your Microsoft 365 subscription.

Why does Microsoft not recognize my Office 365 account?

If Microsoft doesn’t recognize your Office 365 account, ensure you’re entering the correct credentials and reset the password through the account recovery options. However, if that doesn’t help, your account may be activated.

Error 43881 when activating Microsoft 365
Sun, 03 Dec 2023 10:00:00 -0600 en-us text/html
Lifetime Subscriptions to These Microsoft Apps are $29.99 No result found, try new keyword!Software subscriptions may deliver you access to the latest apps, but the tradeoff is paying monthly or yearly for software you may rely on indefinitely. If you’re looking for a potentially more ... Thu, 04 Jan 2024 00:40:57 -0600 en-us text/html Microsoft Teams finally coming to Android Auto, nearly a year after being announced No result found, try new keyword!Microsoft Teams is finally coming to Android Auto — an app that allows Android phones to connect to the car’s pre-existing infotainment system — next month, nearly a year after being announced by ... Fri, 05 Jan 2024 04:18:00 -0600 en-us text/html Microsoft: Outlook email sending issues for users with lots of folders


Microsoft has acknowledged a new issue affecting Outlook for Microsoft 365 users and causing email-sending problems for those with too many nested folders.

According to Redmond, this is likely related to an older issue concerning mailboxes with more than 500 shared folders, a limit lifted in 2019.

However, it seems that Microsoft failed to consider cases when users would also have that many folders in their primary mailbox.

"When using Outlook Desktop to send an email, you get an unexpected Non-Delivery Report (NDR) that includes the error code 0x80040305," the company said in an advisory published on Friday.

"This issue is like the prior 500 folder limit that the Outlook Team fixed, Lifting the 500 Folder Limit in Outlook. That solution targeted shared folders but did not include the scenario occurring in the user's primary mailbox."

Affected users are also told that their emails did not reach "some or all" recipients and are advised to send the message again later or reach out to their network admin.

While Microsoft is currently investigating this newly acknowledged issue, it also provided affected customers with some tips to workaround the email sending problems.

The company's recommendations include reducing the number of folders that have subfolders to under 500, with at most 450 nested folders during this issue's ongoing investigation. Another temporary fix would be to keep all mailbox folders collapsed instead of expanded.

"If you can't do either of the above, avoid subsequent online actions in Outlook. Such actions include using the buttons for 'View on Server' and 'Click here to view more on Microsoft Exchange,' or use of 'Include older results' when searching," Microsoft said.

"If you use any of these actions, restart Outlook immediately for best performance."

This week, Microsoft also fixed a bug causing Outlook Desktop clients to crash when sending emails from accounts.

Redmond also issued fixes for some users impacted by a Microsoft 365 issue leading to 'Something Went Wrong [1001]' sign-in errors, blocking many affected customers from using desktop Office apps.

Previously, they addressed another Microsoft 365 issue causing notable delays while saving attachments in Outlook Desktop to a network share.

This year, it also tackled several other Outlook-related issues, including bugs preventing Microsoft 365 customers from accessing emails and calendars and slow starts and freezes during cache re-priming.

Thu, 07 Dec 2023 23:46:00 -0600 Sergiu Gatlan en-us text/html
Tip: Use Passkeys With Your Microsoft Account

Windows 11 natively supports passkeys, a modern passwordless technology that lets you sign in to your online accounts using Windows Hello. From a security standpoint, passkeys are as effective as using an authenticator app. But they’re even easier to use, and that rare combination of secure and convenient has already catapulted passkeys to a level of acceptance and usage those other two solutions never achieved.

Note: Be sure to configure your Microsoft account securely with two-step authentication and multiple alternate sign-in and security verification methods using the instructions I outline in a previous post. This write-up, like that one, is based on content I’ve created for new chapters of all-new content in the Windows 11 Field Guide, in this case one that covers passkeys and security keys.

2023 was notable for so many reasons, but one of the biggest shifts was the rapid spread of passkey support across popular online accounts from Amazon, Apple, Google, and many others. But despite doing more than any of these other companies to enable a passwordless world, Microsoft was curiously quiet when it came to passkeys this past year. Meanwhile, Google was widely acclaimed for making passkeys the default sign-in option for its online accounts this past October. This, despite the fact that Microsoft had allowed its customers to literally remove the password from their Microsoft accounts for over two years by that point.

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But this is on Microsoft: Aside from briefly mentioning passkey management as one of the many new features in Windows 11 version 23H2, the software giant didn’t promote its support for this technology in any meaningful way this past year. Nor does Windows 11 really mention passkeys in any meaningful way when you access your Microsoft account, while Google, especially, makes a big deal about it when you access its accounts on the web. Instead, Microsoft seems content to let its users keep using the passwordless sign-in functionality provided most commonly by authenticator mobile apps.

But that’s not the full story.

As I wrote in The Secret Lives of Passkeys (Premium), Microsoft silently saves a passkey to your PC’s Trusted Platform Module (TPM) security chip when you sign in to Windows 11 with a Microsoft account or Microsoft work or school account. And so the passkey for one of your most important online accounts is already there on the PC, and you can authorize its use online, in any web browser, using Windows Hello (PIN or biometric, whichever you have configured), the secure method you’re already using to sign in to your Microsoft account (or work or school account) when you fire up the PC.

So that’s a lackluster tip, I guess: To create a passkey for your Microsoft account, just do nothing. It’s already there.

Of course, you still have to know how to use that passkey. And you may have other Microsoft accounts, and would like to create a passkey for those accounts on this PC too. And you use a phone: Can you create a passkey for your Microsoft account there? Should you? And if so, how?

First, a quick explainer.

What are passkeys?

At a high level, a passkey is another alternative for bypassing the password associated with an online account, albeit one that is based on an industry standard with broad adoption from platform makers and service providers. Like authenticator apps, passkeys help protect against and phishing attacks and other password-related compromises. And as with authenticator apps, passkeys rely on the modern security technologies we take for granted these days on our devices, including secure, encrypted storage of some kind and secure sign-in technologies like PINs and, ideally, biometrics like facial and fingerprint recognition.

There is one wrinkle: Each passkey you create is specific to the device on which it was created. That means you will have a different passkey for each supported online account on one PC. And a different passkey for each supported account on each of your PCs and other devices. This may seem complex, but in practice, it works seamlessly after a one-time set up process. And unlike with an authenticator app or security key, you don’t have to have or use another device when you need to sign-in.

Once you’ve stored a passkey on your PC (or Microsoft has done so for you with your Microsoft account), subsequent sign ins, on the web or in apps will be seamless. When you’re prompted by some online service to sign in for whatever reason, all you’re expected to know is the email address associated with the account. (And in most cases, that will be auto-filled by your browser, OS, or password manager anyway.) Then, instead of typing a password or dealing with an authenticator app on your phone, you can authenticate yourself using a secure Windows Hello PIN or biometric method. When you prove who you are to Windows, the system will communicate this success back to the service that prompted you to sign-in. And because it trusts that this authentication is both correct and secure—you configured it together, after all—it grants you access to the service.

Passkeys can also be implemented in Windows (and elsewhere) using security keys, as noted, or in certain password managers. What we’re discussing here is the native platform capability in Windows. What Windows 11 version 23H2 adds is passkey management capabilities (noted below). But there’s more work to do: The Microsoft account’s support for passkeys is not particularly obvious, and Windows 11 doesn’t (yet?) sync your passkeys through your Microsoft account, a capability that would make passkey usage (for all of your accounts) much more seamless. Today, you need to manually create a passkey for each account on each PC.

We’ll get there, I bet. But for now, I’ll keep this focused specifically on creating and using a passkey with your Microsoft account on a Windows 11-based PC. (This works nearly identically for Microsoft work or school accounts as well.)

Note: Windows has long supported authenticating online accounts using physical security keys like those made by Yubico, and these hardware fobs also support passkeys. Security keys have their place, but their complexity and cost make them non-starters for most individuals. Authenticator apps and passkeys are much more convenient. But no worries, I’m covering security keys in the book too.

Create a passkey for a Microsoft account

If you sign in to Windows 11 with a Microsoft account, you’re done: Microsoft already created a passkey for that account, and you can see it in the Settings app by navigating to Accounts > Passkeys. On this PC, there is just a single passkey, for the Microsoft account used to sign in to Windows 11.

If this is all you need, you can move on to the next section. But if you have other Microsoft accounts, you can create a passkey for each on this PC too. And you create a passkey for a Microsoft account the same way you create any other additional account sign-in or verification method, by navigating to the Additional security options page on the Microsoft account website, authenticating as prompted, and then clicking “Add a new way to sign in or verify.” (Note that this may be easier to do in a secondary web browser as handling multiple Microsoft accounts in a single browser can be problematic.)

In the “Select an additional way to verify or sign in” dialog that appears, click “Use your Windows PC.” The “Use Windows Hello to sign in to your account” page appears. Click “Next.” Windows 11 will display a prompt explaining that the sign-in data for your Microsoft account will be stored on this PC, allowing you to sign-in to that account later using this credential. Click “OK.” Windows will then prompt you to authenticate using Windows Hello PIN, facial recognition, or fingerprint recognition so that it can securely save the passkey on this PC. (This will vary according to which methods you’ve configured. Click “More choices” here to choose a different method than the one presented.)

Once you’ve authenticated using Windows Hello, Windows will store the account credential in the TPM’s secure storage on the PC. And the Microsoft account website will note that you can now use Windows Hello to sign-in to this account in the future, instead of your password (or a phone-based verification method or whatever other methods you’ve configured).

Sign-in to your Microsoft account on a PC using a passkey

To use the passkey to sign-in to your Microsoft account, click “Other ways to sign in” when prompted in the future. (Note that you will not see this option at the Windows 11 lock screen: Windows already provides Windows Hello device-specific sign-in capabilities and these methods are as seamless as they can be. I used an InPrivate browser window for these shots.)

This prompt will typically default to whatever authentication method you used most recently. But you can choose between different ways to authenticate yourself. Click “Sign in with Windows Hello or a security key” and then authenticate using whichever method you prefer that is available on that PC. (Windows Hello in this case.)

And that’s it: You’ve signed into your account securely and seamlessly, and without needing to fish your phone out of your pockets and deal with its on-screen prompts.

Manage passkeys in Windows 11 version 23H2

Passkey management is an interesting course in part because many online accounts provide limited capabilities in this regard. But your Microsoft account is among the worst: Once you create a passkey on a particular PC from the Microsoft account website, there’s no way to manage that from the web: It does not appear in the list of additional sign-in and verification methods alongside your password, email addresses, authenticator app, and other methods. Other companies, including Google, offer centralized passkey management on their online account management websites.

But it doesn’t matter. If your PC is lost or stolen, your passkey stays safe because it’s stored in encrypted storage and further protected via a PIN or biometric authentication method. But I still expect this to change in the future, if only because customers will expect to be able to remotely delete passkeys or in some way disconnect existing passkeys from the underlying service.

Until that happens, you can manage the passkeys on a PC using the Settings app in Windows 11 version 23H2 and newer, as noted above: Navigate to Accounts > Passkeys settings to see what’s available.

As expected, the capabilities are limited to deleting passkeys one at a time: Just click the “See more” (“…”) item next to a passkey and then “Delete passkey.” Note that these passkeys are system-wide: I created some of those using a different Windows 11 sign-in account. As long as I have admin privileges, I can delete any and all passkeys stored on that PC, except for the passkey associated with the account I’m currently using.

And that’s literally all you can do with this new Windows 11 version 23H2 feature.

What about mobile?

Because Microsoft doesn’t have its own mobile platform anymore, those with a Microsoft account (or Work or School account) tend to approach their Android phones and tablets, iPhone, and iPads from the perspective of the apps they use there. That is, we sign in to this account when we need to configure our Microsoft account in a Microsoft (Outlook, Microsoft 365, OneDrive, etc.) or third-party (Gmail, Google Calendar, etc.) app, using some form of password auto-fill (native or third-party), and then hopefully configure an authenticator app like Microsoft Authenticator to further protect our Microsoft account and other online accounts.

And that does appear to be Microsoft’s solution on mobile, as it does not support saving passkeys for Microsoft accounts (or Microsoft work or school accounts) on mobile. Instead, you’re expected to use Microsoft Authenticator, the idea being that it works similarly to a passkey since you can verify sign-in attempts using that app on the same device on which you’re making the sign-in attempt. That is, while an app on a phone is a bit inconvenient when you’re using a PC, it’s not at all inconvenient when you’re using that phone. So the benefit of a passkey would be minimal on that one device.

This is perhaps misguided. Like Windows 11, these mobile platforms—Android, iOS, and iPadOS—all support passkeys natively, each device type has secure storage in a TPM-like security chip, and each supports secure PIN and biometric sign-in methods to protect those passkeys. And you won’t typically use Authenticator on an Android tablet or iPad. Using a passkey on those devices would be convenient too.

Maybe someday.

Tue, 02 Jan 2024 03:18:00 -0600 en-US text/html
Problems With GoToMeeting on Windows 7

Michelle Carvo has been writing professionally since 2006, contributing to a variety of websites. She is also a technical writer with extensive experience in Android/iPhone development and PC repair. Carvo holds a Bachelor of Science in computer information systems from the University of Michigan-Flint and works as an IT SEO project manager.

Wed, 18 Jul 2018 14:13:00 -0500 en-US text/html
Journey to Scale: Overcoming the Challenges of Managing AKS Infrastructure as You Scale

Journey to Scale: Overcoming the Challenges of Managing AKS Infrastructure as You Scale


Organizations are quickly coming to rely on Microsoft's Azure Kubernetes Service (AKS) to handle critical functionality in their organizations—everything from deploying to scaling and managing Docker containers and container-based applications. When an AKS cluster is first deployed, typically only a handful of apps are involved, with a few hundred pods on a small set of nodes. Initially, it may seem easy for an operations team, including DevOps and SREs, to manage it all manually. But sooner or later applications will become more dynamic as they scale up with more users, and more applications will come from multiple teams, leading to more clusters to manage with hundreds of nodes and thousands of pods.

So, it's not surprising that many application developers become overwhelmed with the need to develop a high level of Kubernetes expertise while also managing their daily tasks.

In this podcast, veteran technology journalist John K. Waters talks with two subject matter experts, Shon Harris of Spot by NetApp and Ayo Ayodeji, Senior Program Manager in Microsoft's Azure Technology Strategy group, to clarify the common challenges faced by app dev teams working with AKS—challenges that can lead to overwork and real burnout, even among the members of the most sophisticated teams. And they'll outline the best practices for scaling AKS infrastructure and keeping costs in check.

The conversation will cover:

  • The key challenges organizations face when it comes to selecting the right infrastructure at the right time for their AKS clusters.
  • How Microsoft has embraced the open-source mentality through Kubernetes.
  • Where most Azure customers are with Kubernetes right now.
  • The new AKS Node Auto-provisioning feature.
  • Spot Ocean for AKS: how it expands on Microsoft’s Node Auto-provisioning use case.

Watch now!

About the presenters:

Shon Harris, DevRel Lead, Spot by NetApp

Shon W. Harris is a dedicated technologist and ultra-geek. He came to NetApp after almost a decade working in cloud-native roles such as Principal Cloud Architect and DevOps Engineering Lead, where he took complex software packages and processes, shifting them into a cloud-first mindset, building secure, highly available systems to enhance the way customers run their business. He also has a background in digital forensics and incident response. Shon advocates for customers to assist the developers and technologists who use Spot solutions to release faster running their workloads on optimized infrastructure and see value in maximizing cloud spend.

Ayobami Ayodeji, Senior Program Manager, Customer Success, Microsoft

Ayobami Ayodeji is a Senior Program Manager for the Customer Success technical strategy team at Microsoft. he has been in the role for the last 3 years, running programs that help accelerate the adoption and scaling of AKS and other cloud native Azure services for thousands of customers via Microsoft’s cloud solutions architects around the world. His work contributed to AKS becoming the fastest growing Azure service. Prior to that, he worked as a data scientist, project manager and manufacturing engineer in the financial and automotive manufacturing industries. he owns a master of engineering in industrial engineering, specializing in data analytics and a PMP certification. Prior to joining Microsoft, he started a non profit organization called BlackMINT which powers the risingstar platform, where underrepresented middle and highschool students can learn about various career options in tech and get inspired to pursue a career in this industry. He was also VP of technology at the non profit organization CAUFP. He has been driven throughout his career by his passion for empowering organizations and individuals to amplify their impact and his present role in the field of Kubernetes and DevOps helps him fulfil that goal.

Thu, 04 Jan 2024 03:50:00 -0600 en-US text/html Introducing Microsoft 365 Copilot — your copilot for work

Humans are hard-wired to dream, to create, to innovate. But today, we spend too much time consumed by the drudgery of work, on tasks that zap our time, creativity, and energy. To reconnect to the soul of our work, we don’t just need a better way of doing the same things. We need a whole new way to work. 
Today, we are bringing the power of next-generation AI to work. Introducing Microsoft 365 Copilot — your copilot for work. It combines the power of large language models (LLMs) with your data in the Microsoft Graph and the Microsoft 365 apps to turn your words into the most powerful productivity tool on the planet. 

Read more

Wed, 03 Nov 2021 21:13:00 -0500 en-US text/html

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