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Service-Cloud-Consultant Salesforce Certified Service cloud consultant
Course Outline: Salesforce Certified Service Cloud Consultant
I. Introduction to Salesforce Service Cloud
A. Overview of Salesforce Service Cloud features and capabilities
B. Service Cloud architecture and components
C. Understanding the role of a Service Cloud consultant
II. Service Cloud Implementation Strategies
A. Defining service objectives and requirements
B. Designing service processes and workflows
C. Planning for data migration and integration
III. Service Cloud Data Model and Configuration
A. Understanding standard and custom objects in Service Cloud
B. Configuring case management and queues
C. Implementing entitlements and service contracts
IV. Salesforce Knowledge Management
A. Configuring and managing knowledge articles
B. Implementing knowledge article versioning and translation
C. Enabling knowledge base search and article recommendations
V. Omni-Channel and Service Console
A. Setting up Omni-Channel routing and work distribution
B. Configuring Service Console for efficient agent productivity
C. Customizing console components and layouts
VI. Service Cloud Automation
A. Designing and implementing service workflows
B. Utilizing process builder and flow for automation
C. Implementing service-level agreements (SLAs)
VII. Salesforce CTI Integration
A. Integrating telephony systems with Service Cloud
B. Configuring softphone functionality and screen pops
C. Implementing call center analytics and reporting
VIII. Service Cloud Analytics and Reporting
A. Creating service reports and dashboards
B. Analyzing service performance and customer satisfaction
C. Utilizing Einstein Analytics for service insights
- Understand the features and capabilities of Salesforce Service Cloud
- Design and implement Service Cloud solutions based on business requirements
- Configure and customize Service Cloud components, such as cases, entitlements, and knowledge management
- Set up Omni-Channel routing and optimize agent productivity with Service Console
- Automate service processes using workflows, process builder, and flow
- Integrate telephony systems with Service Cloud for CTI functionality
- Create and analyze service reports and dashboards
- Demonstrate knowledge of best practices and industry standards for Service Cloud implementation
The syllabus for the Salesforce Certified Service Cloud Consultant course will cover the following topics:
- Introduction to Salesforce Service Cloud
- Service Cloud Implementation Strategies
- Service Cloud Data Model and Configuration
- Salesforce Knowledge Management
- Omni-Channel and Service Console
- Service Cloud Automation
- Salesforce CTI Integration
- Service Cloud Analytics and Reporting
Salesforce Certified Service cloud consultant Salesforce Salesforce test
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Service-Cloud-Consultant Real Questions
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Salesforce Certified Service cloud consultant
http://killexams.com/pass4sure/exam-detail/Service-Cloud-Consultant Question: 166
Which search mechanism should be used to find case comments from within the lightning service console?
A. Search utility component
B. Comment search component
C. Comments list view
D. Global search Answer: D Question: 167
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer
Which three measures satisfy this requirement? Choose 3 answers
A. customer satisfaction Survey
B. Customer Purchase History
C. Customer Support Requests
D. Net promoter Score
E. Service Level Agreement Answer: A,B,D Question: 168
Universal Containers recently implement Service Cloud. The Support Manager notices that cases are being distributed
unevenly across the team.
What should the consultant recommend to address this problem?
A. Configure Case Assignment Rules to use Queues.
B. Configure Omni-Channel Routing Model as Most Available.
C. Configure Case Assignment Rules to use Users.
D. Configure Omni-Channel Routing Model as Least Active. Answer: B Question: 169
A company wants to publish knowledge articles to its customer community. The articles should be organized for easy
navigation by community members.
What should a consultant recommend?
A. Define data categories with custom visibility.
B. Define article types with public sharing settings.
C. Define syllabus for each knowledge article.
D. Define a custom field to identify the subject. Answer: A,B,D Question: 170
A company wants to publish Knowledge articles to its Customer Community. The articles should be organized for
easy navigation by Community members .
What should a Consultant recommend?
A. Define Article Types with Public Sharing Settings.
B. Define Data Categories with Custom Visibility.
C. Define syllabus for each Knowledge article.
D. Define a Custom Field to identify the Subject. Answer: C Question: 171
UC has two customer service contact centers and each focuses on a specific product line. Each contact center has a
varying call volume, contributing to a high operational cost for the company. UC wants to optimize the cost without
compromising customer satisfaction .
What can a consultant recommend to accomplish these objectives? Choose 2 answers.
A. Implement a customer self-service portal
B. Enable agents to transfer calls to other agents
C. Cross-train agents on both product lines
D. Prioritize customer calls based on their SLA Answer: A,C Question: 172
A manager would like information on the knowledge base searches conducted by customers and call center agents .
Which two metrics are useful for identifying knowledge article effectiveness? Choose 2 answers
A. Knowledge search query with no results.
B. Knowledge articles with the lowest rating.
C. Number of knowledge articles in each data category.
D. Knowledge articles created by call center agents. Answer: A,B Question: 173
The Service Manager at universal Containers manages three teams. Each team provides support for the specific
product. Agents have concerns about seeing search results for other products when searching the knowledge base. The
service manager originally provided the teams with full access to the articles.
Which solution will ensure each team sees only the relevant article type for their product?
A. Create an article action for each record type and assign them to each team based on their product specialization
B. Create a permission set for each record type and assign them to each team based on their product specialization
C. Create a page layout for each article type and assign them to each team based on their product specialization
D. Create a data category for each product and assign them to each team bases on their product specialization Answer: D Question: 174
Universal Containers wants to implement best practices for its customer support teams and has decided to follow a
Knowledge-Centered Support (KCS) methodology.
Which two benefits can be expected from KCS adoption? Choose 2 answers
A. A knowledge article life cycle that is implemented correctly the first time and does not need to change
B. Reduced first contact resolution
C. A knowledge article life cycle that evolves based on usage and demand
D. Reduced issue resolution time Answer: B,D Question: 175
As part of a new Salesforce Knowledge implementation, Universal Containers would like to migrate articles from their
Which factor should a Consultant consider as part of the migration strategy?
A. Convert any articles containing HTML into plain text before importing because HTML is NOT supported in any
article field types.
B. Verify that each article type has field level security on all fields set to read-only prior to import, in order to prevent
any loss of data.
C. Ensure that each existing article type has a corresponding Salesforce Knowledge article type that matches its
structure and content.
D. Prepare a single .csv file that can be used to migrate all articles types at once and include with a properties file in a
.zip for import. Answer: D Question: 176
Universal Containers (UC) is updating the Service Cloud console app for its call center agents. Management is
concerned that deploying the new app will disrupt current operations and impact customer satisfaction.
What should the consultant recommend to mitigation these concerns?
A. Deploy the configured and tested app to production, update the agent’s profile to view the app and take away
access to the old app.
B. Configure the new app in a sandbox. Use a change-set to push the configuration to production for testing and
C. Deploy the configuration from a sandbox to production during the next Salesforce version update so the system
only goes down once.
D. Configure the new app m developer org and use an unmanaged package to deploy to production. Answer: D Question: 177
How can a Contact Center Manager see which Service Representatives have not accepted new Cases recently using the
Lightning Service Console?
A. Omni-Channel Utility Component
B. Cases report sorted by Rep and Case Owner
C. Cases report sorted by Rep and Case CreatedDate
D. Omni-Channel Supervisor tab Answer: D Question: 178
Sales engineer needs visibility to list field edits, emails, case comments, and related objects on ONE page .
How can this be achieved?
A. Customer view of case tab
B. Custom Visual force page
C. Custom report
D. Custom related list Answer: B Question: 179
Universal Containers would like to provide their contact center agents with a map image of their customers location
based on the Shipping Address of their Account Record .
What should a consultant recommend as part of the solution?
A. An outbound message to a middleware platform to provide map details
B. A mashup integration on the Account page to a third-party mapping service
C. A Web Service call-out that retrieves map details from the backend system
D. A custom tab of type URL that displays a map image of customer location Answer: B Question: 180
Universal Containers (UC) wants to schedule for repair service when an agent is unable to solve the customer’s
problem via the call center.
What functionality should a consultant recommend to satisfy the UC’s need?
A. omni Channel
B. Contact Request
C. Field Service
D. Mobile Connect Answer: C
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https://killexams.com/exam_list/SalesforceBest Salesforce Certification Courses
Salesforce skills and certifications are in high demand in the information technology industry and youâ€™ll be positioned to take your career to the next level with a few certifications under your belt.Â
But whatâ€™s the best way to prepare for the exam? An online Salesforce certification course is an ideal place to start. Whether youâ€™re new to Salesforce or need to brush up on your skills, weâ€™ll go over several options for you to choose from that go beyond an test guide.
The Best Salesforce Certification Courses
We explored over 100 Salesforce certification courses on the web and come up with our top picks. The featured courses are from LinkedIn Learning, PluralSight, Trailhead and Udemy. While this CRM platform is popular and these names are well-known, you should the platform that make the most sense for your needs.
Hereâ€™s a description of each course, who itâ€™s for and the price point. Weâ€™ve also categorized the courses by skill level: beginners, intermediate students and advanced students.Â Â
Salesforce Certification Courses for Beginners
These Salesforce Certification Courses are great for if youâ€™re just learning the ropes.
1. The Complete Salesforce Classic Administrator by Udemy
Who itâ€™s for: Beginners
Just $19.99 gets you a seat in this bestselling course from Udemy â€” itâ€™ll teach you everything you need to know to pass the Salesforce Administrator Certification Exam.
When you enroll, youâ€™ll have instant access to 10.5 hours of on-demand video, 17 articles, 2 downloadable resources and 1 practice test. The class begins with a lesson on how to create your own free account. Youâ€™ll also learn core concepts of the platform along with the mechanics of deploying the Lightning Experience in Salesforce.
The class is instructed by Mike Wheeler, Salesforce trainer, and Aaron Wheeler, Adobe certified expert. Itâ€™s designed for beginners and those who are a bit more experienced who want to take the Salesforce Administrator Exam.Â
2. Prepare for Your Salesforce Administrator Credential by TrailheadÂ
Who itâ€™s for: Beginners
Itâ€™s fun to prepare for your Salesforce Administrator Certification test through Trailheadâ€™s course.Â
This 53-hour class begins with an overview of the test so youâ€™ll know what to expect when itâ€™s time to test. Itâ€™s followed by an organization setup task in Salesforce. Once youâ€™ve got the foundational work out of the way, youâ€™ll jump right into the first Salesforce Platform Basics module.Â
As the course progresses, youâ€™ll be required to complete a series of assignments and projects to demonstrate your proficiency in the subject. The class wraps up with helpful study tools and a practice test.Â
Enrollment is free, but youâ€™ll need to sign up for a Trailhead account to get started.Â
3. Formula Fundamentals in Salesforce by PluralSightÂ
Who itâ€™s for: Beginners
Price: Included with a monthly subscriptionÂ
You might want to gain a better understanding of how Salesforce formulas work if you want to enhance your user experience. This 5-star course is worth exploring. The class is a little over 1.5 hours and includes 6 modules.Â
Instructor and software developer Dan Appleman covers formulas, data, operators and functions. He also shares real-life examples and testing formulas that can significantly assist you when as you use the platform.Â
The enrollment fee for Formula Fundamentals in Salesforce is included in the $29 PluralSight monthly subscription. You can also grab a seat for free by signing up for a 10-day trial.Â
Have you mastered Salesforce mechanics? If not, these intermediate-level courses may be a good fit.
Taught by Christopher Matthew Spencer, a Salesforce certified administrator, this course is best for those who are ready to start preparing for the qualification exam.Â
The 1-hour class touches on the benefits of certification, whatâ€™s included in the test and how to register. Youâ€™ll also learn which study materials are most useful and the tips you should implement to increase your odds of earning a passing score on the first attempt.Â
Itâ€™s free to enroll with a $29.99 LinkedIn Learning monthly membership. But if youâ€™re not yet a member, sign up for a free 1-month subscription to access the course for free.
5. Salesforce Platform App Builder Certification Course by Udemy
Who itâ€™s for: Intermediate studentsÂ
Learn what it takes to pass the Salesforce Platform App Builder Certification Exam in this bestselling course from Udemy. Youâ€™ll also learn how to set up security and access permissions, configure a role hierarchy, build apps on the platform and a host of other useful skills.Â
This class includes 19 hours of on-demand video, 11 articles and 6 downloadable resources to supplement your learning. Once youâ€™ve reached the finish line, youâ€™ll receive a Certificate of Completion.Â
Enrollment is only $19.99 and itâ€™s best to have a working knowledge of Salesforce before you sign up for the class.
6. Prepare for Your Salesforce Platform App Builder Credential by Trailhead
Who itâ€™s for: Intermediate students
Youâ€™ll be able to review key concepts that appear on the Salesforce Platform App Builder exam. This class begins with a primer on Salesforce fundamentals and dives into more complex concepts related to app building.Â
The material is delivered through interactive modules that include hands-on tasks and projects designed to enhance your experience. After the course, you can work through real-life simulations that apply to concepts featured in the certification exam. Expect to spend approximately 55 hours working through the course.
Make sure you know design, building and implementation of custom application basics before you enroll in the course.Â
Advanced Salesforce Certification Courses
Do you have extensive knowledge of the platform or are you a Salesforce certified administrator? You may be interested in these advanced courses.
7. Salesforce Certified Advanced Administrator- Part 1 by UdemyÂ
Who itâ€™s for: Advanced students
Do you want to take your career to the next level as a Salesforce Certified Advanced Administrator? This course, the first of a 3-part series, will deliver you a sneak peek into what the process entails. You can proceed with the other 2 classes in Udemy if you enjoyed the first.
Test drive this 5-hour course for only $19.99. You can receive your money back within 30 days of enrollment if youâ€™re not satisfied for any reason.
The Salesforce Administrator Certification Credential is a prerequisite for this course and youâ€™ll also need it to sit for the exam.Â
8. Salesforce Sales Cloud Consultant CertificationÂ by Udemy
Who itâ€™s for: Advanced students
Are you interested in the Cloud Consultant Certification? If so, you might want to consider taking this class. This Udemy bestseller will equip you with the knowledge needed to pass the exam. Over 1,700 students have enrolled in this comprehensive course to date.Â
Youâ€™ll be able to access a thorough discussion of the components of the exam. Instructor Mike Wheeler also covers implementation strategies, sales cloud solution design, marketing and leads, opportunity management, sales productivity and a host of other integral concepts.Â
You can enroll for $19.99 and have instant access to 11 hours of on-demand video, 13 articles and 7 downloadable resources.Â
9. Salesforce Service Cloud Consultant Certification CourseÂ by Udemy
Who itâ€™s for: Advanced studentsÂ
This bestselling course will prepare you to pass the Salesforce Service Cloud Consultant Certification Exam. It includes 115 lectures condensed into 11 hours of video. You will also have access to 9 articles when you enroll.Â
Instructors Mike and Aaron Wheeler offer 11 modules to deliver you access to essential industry knowledge. Youâ€™ll also earn the mechanics of implementation strategies, service cloud solution design, building custom service apps, knowledge management and interaction channels.Â
Enrollment is $19.99 and you should have experience working in Salesforce before you register for this class.Â
What Makes a Great Salesforce Certification Course?
Going beyond a practice exam, you need a certificate course that meets you where you are. The best Salesforce certification programs meet the following criteria
Taught by an Experienced Salesforce Trainer
Are you an IT employee? If so, youâ€™re well aware that Salesforce is a sophisticated customer relationship management platform. Make sure you get an instructor who can break down terms, concepts and methodology. Look for a Salesforce trainer whoâ€™s well-versed in the platform and understands how to get you through the online certificate program. A Salesforce consultant may know the platform, but make sure they teach in a manner that speaks to you.
Interactive and Includes ResourcesÂ
You canâ€™t expect to become skilled in Salesforce by reading a multi-page document. For this reason, the course should be interactive and include tasks or projects that allow you to apply the knowledge youâ€™ve learned in the modules. Itâ€™s also a bonus if the instructor provides demonstrations for you to reference at a later date if needed.Â
Most importantly, the course should include at least 1 practice test to test your proficiency in the material. Otherwise, you wonâ€™t know whether youâ€™re prepared to take the salesforce certification test or if you need more time to study.Â
Some classes may force you to rush through the material to meet deadlines. As you explore sales Certification courses, confirm that youâ€™re allowed to work at your own pace prior to the Salesforce exam. That way, you can take your time and deliver yourself the best chance at passing the applicable test on the first attempt.Â
Choose the Right Salesforce Certification Course
Enrolling in a reputable Salesforce certification course is the best way to set yourself up for success. Youâ€™ll take the guesswork out of trying to figure out what concepts to focus on and youâ€™ll increase the odds of passing on the first try.Â
New to Salesforce? Consider a free course to get acclimated with the platform. Once youâ€™ve mastered the basics, move on to more complex material â€” enroll in intermediate and advanced courses.Â
Confirm that the course is taught by a Salesforce trainer with a stellar track record. The course should also be self-paced so you have an ample amount of time to understand, retain and apply the information shared in the class.Â
Frequently Asked Questions
Benzinga recommends The Complete Salesforce Classic Administrator and Prepare for Your Salesforce Administrator Credentials.
It takes 6 weeks to complete the certification, depending on your experience.
Depending on the industry in which you work and your role, you may or may not need Salesforce certification to obtain gainful employment. However, it is wise to receive as much training as you can to make yourself more marketable over the long-term.
Wed, 13 Dec 2023 10:01:00 -0600entext/htmlhttps://www.benzinga.com/money/best-salesforce-certification-coursesWhat is Salesforce and What Does It Do?No result found, try new keyword!Salesforce is a cloud-based customer relationship management (CRM) software that helps businesses connect with and get more information about their customer base. Salesforce is a cloud-based ...Wed, 03 Jan 2024 10:00:00 -0600text/htmlhttps://www.thestreet.com/technology/what-is-salesforce-14796378This Is What Whales Are Betting On Salesforce
Deep-pocketed investors have adopted a bearish approach towards Salesforce CRM, and it's something market players shouldn't ignore. Our tracking of public options records at Benzinga unveiled this significant move today. The identity of these investors remains unknown, but such a substantial move in CRM usually suggests something big is about to happen.
We gleaned this information from our observations today when Benzinga's options scanner highlighted 24 extraordinary options activities for Salesforce. This level of activity is out of the ordinary.
The general mood among these heavyweight investors is divided, with 33% leaning bullish and 66% bearish. Among these notable options, 10 are puts, totaling $980,886, and 14 are calls, amounting to $619,813.
What's The Price Target?
Based on the trading activity, it appears that the significant investors are aiming for a price territory stretching from $140.0 to $390.0 for Salesforce over the recent three months.
Insights into Volume & Open Interest
In terms of liquidity and interest, the mean open interest for Salesforce options trades today is 930.53 with a total volume of 5,604.00.
In the following chart, we are able to follow the development of volume and open interest of call and put options for Salesforce's big money trades within a strike price range of $140.0 to $390.0 over the last 30 days.
Salesforce Option Volume And Open Interest Over Last 30 Days
Largest Options Trades Observed:
Total Trade Price
Salesforce Inc provides enterprise cloud computing solutions. The company offers customer relationship management technology that brings companies and customers together. Its Customer 360 platform helps the group to deliver a single source of truth, connecting customer data across systems, apps, and devices to help companies sell, service, market, and conduct commerce. It also offers Service Cloud for customer support, Marketing Cloud for digital marketing campaigns, Commerce Cloud as an e-commerce engine, the Salesforce Platform, which allows enterprises to build applications, and other solutions, such as MuleSoft for data integration.
After a thorough review of the options trading surrounding Salesforce, we move to examine the company in more detail. This includes an assessment of its current market status and performance.
Current Position of Salesforce
Currently trading with a volume of 2,053,020, the CRM's price is down by -1.15%, now at $253.19.
RSI readings suggest the stock is currently may be approaching overbought.
Anticipated earnings release is in 56 days.
What Analysts Are Saying About Salesforce
In the last month, 4 experts released ratings on this stock with an average target price of $307.5.
An analyst from Wolfe Research has elevated its stance to Outperform, setting a new price target at $315.
Maintaining their stance, an analyst from Piper Sandler continues to hold a Neutral rating for Salesforce, targeting a price of $285.
In a cautious move, an analyst from Wells Fargo downgraded its rating to Equal-Weight, setting a price target of $280.
Showing optimism, an analyst from Morgan Stanley upgrades its rating to Overweight with a revised price target of $350.
Trading options involves greater risks but also offers the potential for higher profits. Savvy traders mitigate these risks through ongoing education, strategic trade adjustments, utilizing various indicators, and staying attuned to market dynamics. Keep up with the latest options trades for Salesforce with Benzinga Pro for real-time alerts.
Wed, 03 Jan 2024 03:15:00 -0600entext/htmlhttps://www.benzinga.com/markets/options/24/01/36475361/this-is-what-whales-are-betting-on-salesforceSalesforce Pricing Guide (December 2023)No result found, try new keyword!Salesforce is a leading CRM platform providing sales, marketing and service tools. Because of the vast array of options, finding out the best plan for your business can be challenging. We at the ...Wed, 20 Dec 2023 10:00:00 -0600text/htmlhttps://www.marketwatch.com/guides/business/salesforce-pricing/Salesforce escaped from the jaws of activists to find stability in 2023
This year did not start off great for Salesforce, with an unusual level of turbulence and uncertainty surrounding the company. But as the year comes to a close, Salesforce finds itself in surprisingly good shape financially: Its stock is up over 96% year-to-date. Earlier this year, such an outcome would have seemed impossible to imagine.
The bad news started rolling in even before the new year began, when co-CEO Bret Taylor, who many speculated was being groomed to be heir apparent to Marc Benioff, quite suddenly announced he was leaving the company at the end of November. A week later, Slack CEO and co-founder Stewart Butterfield announced he, too, was stepping down. Losing two key executives in less than a week would be a huge hit to any company, but it would be just the start of an onslaught of bad news for the CRM giant.
As the year began, we learned that activist investors were, well, quite active inside the company. This included Elliott Management, Starboard Value, ValueAct Capital, Inclusive Capital and Third Point. When activists show up, they usually have a strong opinion on how to â€śfixâ€ť a company, and this would be no different.
First, we learned that Salesforce was bringing in three new board members, which felt like a way to appease the activists â€” especially because one of them was Mason Morfit, CEO and chief investment officer of ValueAct, one of those very same activists.
Activists typically pressure the company to cut costs, and in corporate terms, that usually means cutting staff. Sure enough, Salesforce soon announced that it was cutting 10% of its workforce, or 7,000 people, on January 4, 2023. The excuse was that it had overhired during the pandemic and this was a correction, but it could also have been throwing the activists a cost-cutting bone.
Founded in 2017, Spiff serves up a low-code interface designed to make it easy for businesses to create a sales compensation plan that automatically updates based on personnel meeting their pre-agreed targets. With native integrations for the common enterprise CRM and ERP systems, Spiff says it can handle the most intricate commission structures, including whatever conditions may be in place to trigger payments, while sales representatives can see what commission theyâ€™re due in real time.
The Salt Lake City-based startup had raised north of $110 million in its six-year history, including cash injections from Salesforceâ€™s very own venture capital firm Salesforce Ventures, which invested in Spiffâ€™s Series B round in 2021 and led its $50 million Series C round earlier this year.
Image Credits: Spiff
Once the acquisition closes, which is expected in the first few months of 2024, Salesforce says that Spiff will be put to work within its Sales Performance Management software, a CRM-connected product that connects customer and sales team data.
Itâ€™s worth noting that the two companies have a history that goes beyond the previous equity investment, with Spiff making itself available on the Salesforce AppExchange for several years already.
The deal also constitutes the latest in a line of ecosystem companies that Salesforce has eventually brought in-house. Back in September Salesforce acquired Airkit, a low-code platform for building AI customer service agents. Not only did Airkitâ€™s founders have a previous exit to Salesforce, having sold a big data startup called RelateIQ for $390 million in 2014, but Salesforce Ventures had invested in Airkit over several rounds since its founding in 2017. And similar to Spiff, Airkit was also available on AppExchange.
So itâ€™s clear that Salesforce continues to see tried-and-tested ecosystem companies as a safe bet for its M&A endeavors, with â€ślow-codeâ€ť playing a key factor too.
Mon, 18 Dec 2023 20:40:00 -0600en-UStext/htmlhttps://techcrunch.com/2023/12/19/salesforce-spiff-commission/Salesforce (CRM) Boosts AI Offerings With Einstein 1 UpgradesNo result found, try new keyword!Salesforce, Inc. CRM has unveiled groundbreaking upgrades to its Einstein 1 Platform, introducing two game-changing features â€” the Data Cloud Vector Database and Einstein Copilot Search. These ...Thu, 14 Dec 2023 22:27:00 -0600en-ustext/htmlhttps://www.msn.com/Salesforce (CRM) & ADP Tie Up to Enhance Client ExperienceNo result found, try new keyword!Salesforce CRM and Automatic Data Processing ADP have announced an ambitious collaboration to reshape the landscape of client experiences. Leveraging Salesforce's Customer 360 platform, ADP aims ...Wed, 13 Dec 2023 23:26:00 -0600en-ustext/htmlhttps://www.msn.com/