Salesforce.Field-Service-Lightning-Consultant pdf - Field Service Lightning Consultant Updated: 2024
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Exam Code: Salesforce.Field-Service-Lightning-Consultant Field Service Lightning Consultant pdf January 2024 by Killexams.com team
Salesforce.Field-Service-Lightning-Consultant Field Service Lightning Consultant
The Salesforce Field Service Lightning Consultant certification is designed for professionals who specialize in implementing and configuring Salesforce's Field Service Lightning solution. This certification validates the knowledge and skills required to design and optimize field service processes, manage work orders, and leverage Salesforce features to deliver exceptional field service experiences. The following description provides an overview of the certification exam.
Number of Questions and Time:
The number of questions and time allocation for the Salesforce Field Service Lightning Consultant certification test may vary. Typically, the test consists of multiple-choice questions, and the time given for the test ranges from 90 to 120 minutes. The number of questions can range from 60 to 80, depending on the test version.
The Salesforce Field Service Lightning Consultant certification test covers various subjects related to field service management and the implementation of the Field Service Lightning solution. The course outline typically includes the following subject areas:
1. Field Service Processes:
- Understanding field service management concepts and best practices
- Defining service territories and assigning resources
- Managing work orders, scheduling, and dispatching field technicians
- Handling service agreements, entitlements, and contracts
- Configuring service level agreements and response times
2. Field Service Lightning Implementation:
- Configuring and customizing Field Service Lightning in Salesforce
- Integrating with other Salesforce clouds and external systems
- Designing field service mobile solutions and optimizing user experience
- Configuring field service automation and business rules
- Implementing asset and inventory management features
3. Optimization and Analytics:
- Monitoring and analyzing field service performance and KPIs
- Utilizing reports and dashboards to gain insights into field operations
- Applying best practices for optimizing field service processes
- Configuring field service analytics and forecasting capabilities
- Leveraging artificial intelligence and machine learning features
The objectives of the Salesforce Field Service Lightning Consultant certification test are to assess the candidate's knowledge and skills in implementing and configuring the Field Service Lightning solution. The test aims to evaluate the following:
1. Proficiency in designing field service processes and workflows to meet business requirements.
2. Competence in configuring and customizing Field Service Lightning features and functionalities.
3. Understanding of integration capabilities and best practices for integrating Field Service Lightning with other systems.
4. Ability to analyze field service data and utilize reporting and analytics tools for decision-making.
5. Knowledge of optimization techniques and best practices for improving field service operations.
The Salesforce Field Service Lightning Consultant certification test syllabus outlines the specific subjects and competencies covered in the exam. The syllabus typically includes the following areas:
- Field Service Processes and Best Practices
- Field Service Lightning Configuration and Customization
- Integration and Data Management
- Field Service Mobile Solutions
- Asset and Inventory Management
- Field Service Analytics and Reporting
|Field Service Lightning Consultant
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Salesforce Certified Field Service Lightning Consultant
Universal Containers performs service which may require more than one task on a Work Order. A Consultant has
recommended Work Order Line Items to manage the task(s) .
What should be considered as part of this solution to ensure tasks are dispatched?
A. Work Order Line Items require a Case for the field technician to perform the work.
B. All Work Order Line items inherit the required Skills for the associated Asset.
C. Work Order Line Items require a Service Appointment for a field technician to perform the work.
D. Scheduled Work Order Line Items have to be completed on a daily basis or rescheduled the end of day.
optimization for the Midwest is set to automatically run each night for the next three days. The dispatcher has noticed
that the optimizer is leaving many service appointments unscheduled and has asked the consultant to troubleshoot the
The consultant noticed that the optimization service run time per service appointment is set to low in field service
Which two conditions should make the consultant consider setting the optimizer too high? Choose 2 answers
A. The scheduling policy used field is blank
B. The scheduling policy is producing too many candidates that qualify for each service appointment
C. Most service appointment have the same priority
D. The calculate travel and breaks field service setting is disabled for the service resource availability work rule.
Universal Containers wants to have more control over the geography in which their Technicians are performing work .
What capability should a Consultant enable?
A. Service Territories
C. Territory Management
D. Location Management
A Field Service Technician wants to view a list of parts consumed during a given time period. The Technician will
then use the data to replenish inventory on the truck .
Which three steps should a Consultant recommend to track the number of parts consumed? Choose 3 answers.
A. Build a report to view Products Consumed on Work Order Line Items.
B. Build a report using the Service Appointment Inventory module.
C. Build a report to view Products Consumed on Work Orders.
D. Build a report using the Work Order inventory module.
E. Build a report to view Inventory Transactions.
To ensure that preventative maintenance work can be completed on time. Universal Containers wants to automatically
generate Work Orders 14 days before the next suggested maintenance date.
How should the Consultant meet this requirement?
A. Define a generation horizon of 14 days.
B. Define a generation timeframe of 14 days.
C. Configure Auto-generate Work Orders to True.
D. Define a generation horizon of 20,160 minutes.
Universal containers (UC) wants to schedule work orders only if technicians have the necessary qualifications to
complete the designated work
In which two ways can UC achieve this Choose 2 answers
A. Leverage the match skills work rule when scheduling appointments
B. Create skills that relate to qualifications from setup and assign them to a service resource
C. Leverage the match skills scheduling policy when scheduling appointments
D. Create skills that relate to qualifications from the skills tab end assign them to a service resource
What set of configurations make up Scheduling Policies and let companies adhere to their business constraints and
A. Service Objectives and Work Types
B. Service Objectives and Work Rules
C. Service Levels and Work Rules
D. Service Contracts and Service Levels.
Universal Containers has a Partner Community. Work Orders are assigned to these partners. Partners are not
interacting with Service Appointments or Service Resources .
How would a Partner user update the Work Order record from a mobile device?
A. Field service mobile app
B. Salesforce mobile app
C. Work Order records cannot be updated on a mobile device
D. Salesforce Touch
Universal Containers wants to provide a pro-formal invoice to their customer at the completion of a Work Order .
Which three should a Consultant set up in order to achieve this requirement?
A. Create Account-wide Discounts.
B. Apply Promotion to the Work Order.
C. Apply Price Book to the Work Order.
D. AppCreate Products and Price Book Entries.
E. Create Work Order Line Items with Products.
Universal Containers is evaluating a strategy for reducing the cost of service using automated scheduling .
Which two approaches will contribute to this goal? Choose 2 answers
A. Reduced Work Orders per Shift.
B. Reduced Overtime per Work Order.
C. Reduced Travel Time per Work Order.
D. Reduced Absences per Employee.
Universal Containers wants to monitor Customer Satisfaction (CSAT) after a Work Order is complete .
How can CSAT information be collected?
A. Add the CSAT Visualforce page to the Work Order.
B. Install the Survey Snap-in for CSAT capture.
C. Install an AppExchange Package.
D. Enable the CSAT Quick Action for Work Orders.
Which fields on service appointments help ensure that they are completed within the agreed upon service level
agreement (SLA) with universal containers customers?
A. Scheduled start, scheduled end
B. genuine start, genuine end
C. Earliest start permitted, due date
D. Arrival window start, arrival window end
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Short Description About Salesforce Consulting Service Market:
The Global Salesforce Consulting Service market is anticipated to rise at a considerable rate during the forecast period, between 2023 and 2031. In 2022, the market is growing at a steady rate and with the rising adoption of strategies by key players, the market is expected to rise over the projected horizon.
North America, especially The United States, will still play an important role which cannot be ignored. Any changes from United States might affect the development trend of Salesforce Consulting Service. The market in North America is expected to grow considerably during the forecast period. The high adoption of advanced technology and the presence of large players in this region are likely to create ample growth opportunities for the market.
Europe also play important roles in global market, with a magnificent growth in CAGR During the Forecast period 2022-2029.
Salesforce Consulting Service Market size is projected to reach Multimillion USD by 2029, In comparison to 2022, at unexpected CAGR during 2022-2029.
Despite the presence of intense competition, due to the global recovery trend is clear, investors are still optimistic about this area, and it will still be more new investments entering the field in the future.
This report focuses on the Salesforce Consulting Service in global market, especially in North America, Europe and Asia-Pacific, South America, Middle East and Africa. This report categorizes the market based on manufacturers, regions, type and application.
The report focuses on the Salesforce Consulting Service market size, segment size (mainly covering product type, application, and geography), competitor landscape, exact status, and development trends. Furthermore, the report provides detailed cost analysis, supply chain.
Technological innovation and advancement will further optimize the performance of the product, making it more widely used in downstream applications. Moreover, Consumer behavior analysis and market dynamics (drivers, restraints, opportunities) provides crucial information for knowing the Salesforce Consulting Service market.
What are the factors driving the growth of the Salesforce Consulting Service Market?
Growing demand for below applications around the world has had a direct impact on the growth of the Salesforce Consulting Service
Which regions are leading the Salesforce Consulting Service Market?
Inquire more and share questions if any before the purchase on this report at –https://www.360researchreports.com/enquiry/pre-order-enquiry/21212237
This Salesforce Consulting Service Market Research/Analysis Report Contains Answers to your following Questions
Salesforce Consulting Service Market – Covid-19 Impact and Recovery Analysis:
We were monitoring the direct impact of covid-19 in this market, further to the indirect impact from different industries. This document analyzes the effect of the pandemic on the Salesforce Consulting Service market from a international and nearby angle. The document outlines the marketplace size, marketplace traits, and market increase for Salesforce Consulting Service industry, categorised with the aid of using kind, utility, and patron sector. Further, it provides a complete evaluation of additives concerned in marketplace improvement in advance than and after the covid-19 pandemic. Report moreover done a pestel evaluation within the business enterprise to study key influencers and boundaries to entry.
Our studies analysts will assist you to get custom designed info to your report, which may be changed in phrases of a particular region, utility or any statistical info. In addition, we’re constantly inclined to conform with the study, which triangulated together along with your very own statistics to make the marketplace studies extra complete for your perspective.
Final Report will add the analysis of the impact of Russia-Ukraine War and COVID-19 on this Salesforce Consulting Service Industry.
1 Market Overview
2 Company Profiles
3 Market Competition, by Players
4 Market Size Segment by Type
5 Market Size Segment by Application
6 Regions by Country, by Type, and by Application
7 Research Findings and Conclusion
9 Research Methodology
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Salesforce skills and certifications are in high demand in the information technology industry and you’ll be positioned to take your career to the next level with a few certifications under your belt.
But what’s the best way to prepare for the exam? An online Salesforce certification course is an ideal place to start. Whether you’re new to Salesforce or need to brush up on your skills, we’ll go over several options for you to choose from that go beyond an test guide.
The Best Salesforce Certification Courses
We explored over 100 Salesforce certification courses on the web and come up with our top picks. The featured courses are from LinkedIn Learning, PluralSight, Trailhead and Udemy. While this CRM platform is popular and these names are well-known, you should the platform that make the most sense for your needs.
Here’s a description of each course, who it’s for and the price point. We’ve also categorized the courses by skill level: beginners, intermediate students and advanced students.
Salesforce Certification Courses for Beginners
These Salesforce Certification Courses are great for if you’re just learning the ropes.
1. The Complete Salesforce Classic Administrator by Udemy
Just $19.99 gets you a seat in this bestselling course from Udemy — it’ll teach you everything you need to know to pass the Salesforce Administrator Certification Exam.
When you enroll, you’ll have instant access to 10.5 hours of on-demand video, 17 articles, 2 downloadable resources and 1 practice test. The class begins with a lesson on how to create your own free account. You’ll also learn core concepts of the platform along with the mechanics of deploying the Lightning Experience in Salesforce.
The class is instructed by Mike Wheeler, Salesforce trainer, and Aaron Wheeler, Adobe certified expert. It’s designed for beginners and those who are a bit more experienced who want to take the Salesforce Administrator Exam.
2. Prepare for Your Salesforce Administrator Credential by Trailhead
It’s fun to prepare for your Salesforce Administrator Certification test through Trailhead’s course.
This 53-hour class begins with an overview of the test so you’ll know what to expect when it’s time to test. It’s followed by an organization setup task in Salesforce. Once you’ve got the foundational work out of the way, you’ll jump right into the first Salesforce Platform Basics module.
As the course progresses, you’ll be required to complete a series of assignments and projects to demonstrate your proficiency in the subject. The class wraps up with helpful study tools and a practice test.
Enrollment is free, but you’ll need to sign up for a Trailhead account to get started.
3. Formula Fundamentals in Salesforce by PluralSight
You might want to gain a better understanding of how Salesforce formulas work if you want to enhance your user experience. This 5-star course is worth exploring. The class is a little over 1.5 hours and includes 6 modules.
Instructor and software developer Dan Appleman covers formulas, data, operators and functions. He also shares real-life examples and testing formulas that can significantly assist you when as you use the platform.
The enrollment fee for Formula Fundamentals in Salesforce is included in the $29 PluralSight monthly subscription. You can also grab a seat for free by signing up for a 10-day trial.
Have you mastered Salesforce mechanics? If not, these intermediate-level courses may be a good fit.
4. Cert Prep: Salesforce Certified Administration by LinkedIn Learning (Formerly Lynda.com)
Taught by Christopher Matthew Spencer, a Salesforce certified administrator, this course is best for those who are ready to start preparing for the qualification exam.
The 1-hour class touches on the benefits of certification, what’s included in the test and how to register. You’ll also learn which study materials are most useful and the tips you should implement to increase your odds of earning a passing score on the first attempt.
It’s free to enroll with a $29.99 LinkedIn Learning monthly membership. But if you’re not yet a member, sign up for a free 1-month subscription to access the course for free.
5. Salesforce Platform App Builder Certification Course by Udemy
Learn what it takes to pass the Salesforce Platform App Builder Certification Exam in this bestselling course from Udemy. You’ll also learn how to set up security and access permissions, configure a role hierarchy, build apps on the platform and a host of other useful skills.
This class includes 19 hours of on-demand video, 11 articles and 6 downloadable resources to supplement your learning. Once you’ve reached the finish line, you’ll receive a Certificate of Completion.
Enrollment is only $19.99 and it’s best to have a working knowledge of Salesforce before you sign up for the class.
6. Prepare for Your Salesforce Platform App Builder Credential by Trailhead
You’ll be able to review key concepts that appear on the Salesforce Platform App Builder exam. This class begins with a primer on Salesforce fundamentals and dives into more complex concepts related to app building.
The material is delivered through interactive modules that include hands-on tasks and projects designed to enhance your experience. After the course, you can work through real-life simulations that apply to concepts featured in the certification exam. Expect to spend approximately 55 hours working through the course.
Make sure you know design, building and implementation of custom application basics before you enroll in the course.
Advanced Salesforce Certification Courses
Do you have extensive knowledge of the platform or are you a Salesforce certified administrator? You may be interested in these advanced courses.
7. Salesforce Certified Advanced Administrator- Part 1 by Udemy
Do you want to take your career to the next level as a Salesforce Certified Advanced Administrator? This course, the first of a 3-part series, will provide you a sneak peek into what the process entails. You can proceed with the other 2 classes in Udemy if you enjoyed the first.
Test drive this 5-hour course for only $19.99. You can receive your money back within 30 days of enrollment if you’re not satisfied for any reason.
The Salesforce Administrator Certification Credential is a prerequisite for this course and you’ll also need it to sit for the exam.
8. Salesforce Sales Cloud Consultant Certification by Udemy
Are you interested in the Cloud Consultant Certification? If so, you might want to consider taking this class. This Udemy bestseller will equip you with the knowledge needed to pass the exam. Over 1,700 students have enrolled in this comprehensive course to date.
You’ll be able to access a thorough discussion of the components of the exam. Instructor Mike Wheeler also covers implementation strategies, sales cloud solution design, marketing and leads, opportunity management, sales productivity and a host of other integral concepts.
You can enroll for $19.99 and have instant access to 11 hours of on-demand video, 13 articles and 7 downloadable resources.
9. Salesforce Service Cloud Consultant Certification Course by Udemy
This bestselling course will prepare you to pass the Salesforce Service Cloud Consultant Certification Exam. It includes 115 lectures condensed into 11 hours of video. You will also have access to 9 articles when you enroll.
Instructors Mike and Aaron Wheeler offer 11 modules to provide you access to essential industry knowledge. You’ll also earn the mechanics of implementation strategies, service cloud solution design, building custom service apps, knowledge management and interaction channels.
Enrollment is $19.99 and you should have experience working in Salesforce before you register for this class.
What Makes a Great Salesforce Certification Course?
Going beyond a practice exam, you need a certificate course that meets you where you are. The best Salesforce certification programs meet the following criteria
Taught by an Experienced Salesforce Trainer
Are you an IT employee? If so, you’re well aware that Salesforce is a sophisticated customer relationship management platform. Make sure you get an instructor who can break down terms, concepts and methodology. Look for a Salesforce trainer who’s well-versed in the platform and understands how to get you through the online certificate program. A Salesforce consultant may know the platform, but make sure they teach in a manner that speaks to you.
Interactive and Includes Resources
You can’t expect to become skilled in Salesforce by studying a multi-page document. For this reason, the course should be interactive and include tasks or projects that allow you to apply the knowledge you’ve learned in the modules. It’s also a bonus if the instructor provides demonstrations for you to reference at a later date if needed.
Most importantly, the course should include at least 1 practice test to test your proficiency in the material. Otherwise, you won’t know whether you’re prepared to take the salesforce certification test or if you need more time to study.
Some classes may force you to rush through the material to meet deadlines. As you explore sales Certification courses, confirm that you’re allowed to work at your own pace prior to the Salesforce exam. That way, you can take your time and provide yourself the best chance at passing the applicable test on the first attempt.
Choose the Right Salesforce Certification Course
Enrolling in a reputable Salesforce certification course is the best way to set yourself up for success. You’ll take the guesswork out of trying to figure out what concepts to focus on and you’ll increase the odds of passing on the first try.
New to Salesforce? Consider a free course to get acclimated with the platform. Once you’ve mastered the basics, move on to more complex material — enroll in intermediate and advanced courses.
Confirm that the course is taught by a Salesforce trainer with a stellar track record. The course should also be self-paced so you have an ample amount of time to understand, retain and apply the information shared in the class.
Frequently Asked Questions
Benzinga recommends The Complete Salesforce Classic Administrator and Prepare for Your Salesforce Administrator Credentials.
It takes 6 weeks to complete the certification, depending on your experience.
Depending on the industry in which you work and your role, you may or may not need Salesforce certification to obtain gainful employment. However, it is wise to receive as much training as you can to make yourself more marketable over the long-term.
Salesforce, the cloud-based software company that specializes in customer relationship management (CRM), is set to introduce new features to its offering including NFT Cloud and the social media platform TikTok.
Salesforce NFT Cloud, a new non-fungible token marketplace, will allow users to mint, manage, and sell NFTs, whilst being a no-code platform.
Also, in a pilot that began in July and had a September release, Commerce Cloud users will start to be able to sell through TikTok by actively switching on the site as a usable sales channel within Commerce Cloud's social media channels which include Instagram and Snapchat. Users will also have features introduced that are associated with the platform, including measuring ad performance and segmenting audiences for ad retargeting.
"We're making it much easier for merchants to engage in channels on all social channels like Facebook, Instagram and Snapchat [and create] relevant offers for their customers through automated feeds and curation," said Scot Gillespie, executive vice president and general manager of Salesforce Commerce Cloud. "Payments, speed and flexibility continue to be critical for our customers."
To support sustainability, Salesforce NFT Cloud will exclusively support transactions on more energy-efficient blockchains, this comes after a group letter signed by 400 Salesforce employees listed concerns about security, the unregulated nature of the concept, and the potentially unsustainable byproduct of using mass amounts of energy on - currently - less sustainable blockchain platforms like Ethereum ETH .
Talking to TechTarget TTGT , John Hughes, an NFT technology consultant and CEO of NearMintNFT said, “I've heard them all, [but] if you have legitimate responses to calm the fears, people respond,”
“Every artist I've approached has said the same thing to me: 'Oh, these things are a rip-off, and they're bad for the environment.'"
“Once a company proves it's an ethical NFT broker that takes security and sustainability into account — and makes that a team effort in conjunction with marketing staff — it's possible to build success with an NFT program,” Hughes said.
Talking about the new additions to the Salesforce structure, Matt Meyers, who has been working in the ecosystem for 15 years, runs cybersecurity company Adaptus - the owner of EzProtect that extends the capabilities of Salesforce and other SaaS platforms - and holds the highest certification of Certified Technical Architect said, “I have worked my way up in Salesforce over the years to now having the distinction of being a Certified Technical Architect, which only 400 people in the world hold. I’ve seen a lot.”
“With security and trust being Salesforce’s core values, they have always focused on ensuring their customers’ information is secure. I think with the new additions that are being piloted, TikTok and NFT Cloud, they can overall of course be positive and allow new streams of capability. I think there has to be caution in regards to security however, it’s the one area where there could be vulnerabilities and it’s important Salesforce properly takes that in during the pilot.”
“Coming from a middle-class family that was not wealthy it’s very upsetting to see people losing large swathes of money on crypto and NFTs. Sometimes being people's retirement money or savings. The Federal Trade Commission indicated this recently with a detailed report, cybersecurity in crypto is paramount and a sector I am also honing in on.” He said.
Through his company, Meyers is also writing a Salesforce security short-form book that is geared at helping to educate companies on how to avoid leaking data in their Salesforce Public Sites and Communities. He is also starting an Instagram channel to help those who are on their journey to grow their career.
Meyers added, “I had dedicated my life and career to Salesforce and finally it had paid over. I continued to work my way up until finally I reached a director level and led all of Salesforce's program architects in the public sector. It was at this time that I realized again that I wanted more. I decided that I wanted to be more independent and run my own company.”
“So I left Salesforce and made a relationship with a major Salesforce consulting firm and while working independently for them partnered with someone and started to grow my own company.”
He continued, “I found that I met many new and younger people wanting to join the journey just as I had years before. I saw their struggles so I decided to start to help them to succeed and taught them as I wished I was taught.”
“Even as I grew my company I still wanted to help others on their journey as well. So I realized that the best way to do this was to look to social media as that is the best way to connect with people.”
Meyers insisted that Salesforce will continue to introduce new - and perhaps daunting - features as time goes on but it’s key for the company to remain at the forefront of technology and user experience, otherwise it could lose its spot as arguably the most renowned SaaS platform in the world.
Founded in 2012, Torrent Consulting is a Salesforce consulting partner with five locations in two countries. They deliver expert solutions across industries and across the full suite of Salesforce platforms. Their mission is to serve their customers, raise up impact-driven business leaders and make a positive impact in the community. Torrent Consulting serves multiple industries, such as healthcare and life sciences, manufacturing, high tech, professional services, and associations.
About Torrent Consulting
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Salesforce launched a new version of its AppExchange online marketplace Tuesday designed to make it easier for customers to find both industry solutions, and the best systems integrators to implement them.
The latest iteration of AppExchange realizes a broader vision for its online store by incorporating all the elements of a vibrant, rapidly expanding ecosystem, Leyla Seka, executive vice president for AppExchange, told CRN.
Consulting partners are presented more prominently. Their listings, with customer ratings, for the first time, are directly integrated into AppExchange, imparting "way more visibility" than when they were segregated on a separate platform, Seka said.
Salesforce's AppExchange broke ground when first introduced more than 11 years ago—the first marketplace offered by a cloud vendor for distributing solutions from its technology partners.
The entirely revamped look and feel of the latest version of that platform came largely from customer and partner requests and feedback, Seka said.
The store is now powered by artificial intelligence to deliver personalized recommendations to customers. The search algorithm for finding solutions, the main way users navigate through AppExchange, also improves over time.
Moreover, recognizing that partners increasingly are taking deep dives into vertical specializations, AppExchange has been extended to focus on industry-specific solutions. That is "just the way [customers] think and the way they want us to look at their problems," Seka told CRN.
The new AppExchange expands beyond a software store. It offers components commonly used by customers in conjunction with their apps, such as data sets, templates, and bots.
"There's now a full-blown ecosystem with a whole bunch of elements beyond apps," Seka said.
Those include Lightning Bolt Community Templates for building Community Cloud portals, which "let our consulting partners quickly work with our customers to set up a community," she said.
AppExchange now also has embedded within it Salesforce's Trailhead learning platform.
Heather Conklin, vice president of product management for AppExchange, told CRN the power of the platform is revealed once it knows who you are.
Identified users see personalized recommendations based on their history and those of similar Salesforce customers who have contributed tens of thousands of peer reviews.
Seka told CRN that AppExchange, which initially started as mostly a partner solution directory, then morphed into a comprehensive marketplace, is now realizing the vision of being "the Salesforce store."
"Salesforce is enabling customers to derive value by combining ISV and consulting solutions together on the AppExchange,’ said Braden Larmon, alliance director at Appirio, a partner headquartered in Indianapolis. "As Appirio and clients continue to innovate on the platform, the new AppExchange allows consulting partners to bring thought leadership and accelerators to realize the full potential of the platform."
The salesforce services market is set to top US$ 13 Billion in 2022 and is predicted to expand at a stupendous CAGR of 14.4% to reach a valuation of US$ 33.5 Billion by 2029. Salesforce services currently account for a 2% share in the global IT services market. Market development is mainly forced by the increasing adoption of salesforce services in the BFSI industry.
As Salesforce services defy the ‘one-size-fits-all’ concept, service providers are offering end-to-end assistance to help end-users get services that are best suited to their requirements. With thousands of Salesforce implementations across multiple enterprises, the Salesforce service providers are extensively focusing on creating impactful experiences to generate substantial profits.
Opportunities galore for manufacturers with the increasing focus of businesses on improved customer engagement and interaction – key imperative driving growth and profitability amid competitive spaces.
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Some of the highly-effective Salesforce offerings- marketing cloud, commerce cloud, and community cloud to name a few- have gained immense popularity over the years, which is further nudging businesses to choose Salesforce services for long-term returns.
North America – A Hub of Opportunities for Service Providers:
Growth prospects for the Salesforce services, as the report opines, are high in North America, particularly in the US. In addition, the adoption of Salesforce services in Western Europe is estimated to intensify by the end of 2029, which is likely to encourage the vendors to solidify their service capabilities.
As far as growth and expansion are concerned, strategic business partnerships and acquisitions will continue to be the best way forward for vendors. Those alliances will lay the foundation for bespoke innovations to come to the fore, thereby creating a ‘win-win’ for both parties involved. Considering the challenges enterprises face in terms of Salesforce deployment, key service providers active in the market will continue to focus on offering unmatched support and assistance in a bid to ensure client satisfaction and engagement.
In addition, Salesforce service providers will also continue to center on getting ‘Salesforce service certifications’ to reap benefits in the long run, as these certifications will not only help them strengthen their core competencies but also expand their client bases.
Leading Key Players:
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Salesforce Services Market Segmentation:
By Type of Service:
About Future Market Insights (FMI):
Future Market Insights, Inc. (ESOMAR certified, recipient of the Stevie Award, and a member of the Greater New York Chamber of Commerce) offers profound insights into the driving factors that are boosting demand in the market. FMI stands as the leading global provider of market intelligence, advisory services, consulting, and events for the Packaging, Food and Beverage, Consumer Technology, Healthcare, Industrial, and Chemicals markets. With a vast team of over 5000 analysts worldwide, FMI provides global, regional, and local expertise on diverse domains and industry trends across more than 110 countries.
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IBM’s planned acquisition of Waeg will mark the company’s sixth purchase over the past several months in strategic moves to boost its Salesforce, hybrid cloud and AI capabilities.
IBM is deepening its expertise across the Salesforce platform in Europe with plans to acquire Salesforce consulting partner star Waeg as it continues to spend millions on beefing up its capabilities around Salesforce, hybrid cloud and artificial intelligence.
IBM’s planned acquisition of Waeg follows the company’s purchase this year of leading U.S. Salesforce consultancy specialist 7Summits. Over the past several months, IBM has also acquired Nordcloud, Taos, Expertus and SAP solution provider standout Truqua.
With the purchase of Waeg and 7Sumimts, IBM is targeting the worldwide CRM consulting and systems integration services market, which is expected to reach $21 billion by 2024, according to IT research firm IDC.
“Salesforce continues to play a critical role in companies’ digital transformations as they adapt to the conditions created by the pandemic,” said Mark Foster, senior vice president of IBM Services and Global Business Services, in a statement. “Trust is the new currency of customer and employment engagement, and every touchpoint is an opportunity to personalize the relationship. Waeg’s strength in Salesforce consulting services will be key to creating intelligent workflows that allow our clients to keep pace with changing customer and employee needs and expectations.”
The news of the upcoming Waeg acquisition did not boost IBM’s stock, which sits at $144.81 per share Tuesday morning.
Founded in 2014, Waeg has offices across Europe including Belgium, Denmark, France, Ireland, the Netherlands, Poland and Portugal—providing a full spectrum of Salesforce consulting services from marketing automation and customer experience design to implementation to digital strategy advisory services. Waeg has over 400 Salesforce certifications and is a Salesforce specialist in manufacturing, health care, life sciences, B2B commerce and across all clouds.
Financial terms of the Waeg deal were not disclosed. The acquisition is expected to close this quarter.
Once the Waeg deal is closed, IBM is not only looking to deepen its capabilities in Salesforce, but in hybrid cloud and AI to help manage complex integrations and unify people, process and technology. The combination of IBM and Waeg’s Salesforce consulting capabilities and assets will help provide IBM customers across Europe the capabilities to create streamlined, automated experiences on the Salesforce platform.
“Our partner ecosystem is an important growth channel for Salesforce, and IBM continues to expand their capabilities across the world, most recently with the addition of Waeg,” said Tyler Prince, Salesforce’s executive vice president of worldwide alliances and channels, in a statement.
Waeg will become part of IBM’s Salesforce business within IBM Global Business Services.
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