Testing Process

These exams can be taken at Bethel or through an external authorized Certiport testing center.  Certiport.com/locator can help you find an external site.  If you would like to take the exams at Bethel, please email our testing coordinator at whiste@bethel.edu.

Study Resources

• The MOS Exams are currently only supported in a Windows environment. The testing at Bethel will occur on Windows computers. If you are used to MS Office on a Mac you should spend time ensuring you are familiar with the objectives below on a Windows computer.
• Bethel provides student access to Lynda.com through lynda.bethel.edu. This is a great resource on a wide variety of topics. There are Lynda courses for Microsoft Office Specialist test preparation including a Word 2016 course, PowerPoint 2016 course, and Excel 2016 course.
• Microsoft Office Specialist Study materials can also be located at bookstores or some libraries.
• You can also find material on:
• For individual test Objectives:

Fees

• The MOS Exams are currently only supported in a Windows environment. The testing at Bethel will occur on Windows computers. If you are used to MS Office on a Mac you should spend time ensuring you are familiar with the objectives below on a Windows computer.
• Bethel provides student access to LinkedIn Learning. This is a great resource on a wide variety of topics. There are LinkedIn Learning courses for Microsoft Office Specialist test preparation including a Word 2019 course, PowerPoint 2019 course, and Excel 2019 course.
• Microsoft Office Specialist Study materials can also be located at bookstores or some libraries.

Fees

The test fee is $25 per test ($75 required for all 3 tests). Payment of the test fee must be made when registering for the test. No test can be taken unless this fee is paid. Payment must be made with a credit card (VISA, MasterCard, or American Express only). Sorry, no personal checks or cash.

Test Requirements

Current & valid picture ID: driver's license, passport, or Bethel identification card. Confirmation email sent to your bethel.edu email address showing payment for the assessment(s). You must be a Bethel Student, Faculty or Staff to take this assessment.

Accommodations

Bethel University is committed to creating access to all students. For test accommodations see the procedure and submit your request.   

Cancellation Policy

Exam cancellations less than 48 hours before the test or lack of attendance at exams are considered non-refundable. To cancel or re-schedule prior to 48 hours please contact the testing coordinator at whiste@bethel.edu or 651.638.6573.

Questions?

Contact our testing coordinator at 651.638.6573.

Registration

Register Now

For some PC users, reportedly, McAfee won’t open or start on their Windows 11 or Windows 10 computers. This post provides practical solutions to the issue.

You are likely to encounter these issues because one of the critical files included in some versions of LiveSafe or Total Protection is now out of date. Specifically, the affected versions of McAfee software, and one of the certificates used to sign some component files in these apps have expired. When your McAfee software detects the expired certificate, the app stops working.

Some other possible reasons why your McAfee is unresponsive include;

• You might have a virus or malware infection on your PC.
• Your installed McAfee files might have become damaged or corrupt.
• You might have a problem with the McAfee battery check feature.

If McAfee won’t open, launch or start on your Windows 11/10 computer, then the solutions we have presented below in no particular order can resolve the issue on your PC.

1. Restart PC
2. Run AV scan
3. Verify if the installed McAfee is working properly
4. Run McAfee TechCheck utility
5. Check and resolve the battery check issue
6. Reinstall McAfee

Let’s see these fixes in detail.

1] Restart the PC

The first troubleshooting step you can take if on your Windows 11/10 computer is to restart your PC and see if that solves your problem. If not, then proceed with the next solution.

2] Run AV scan

Some types of malware try to stop your McAfee software from opening or installing. To rule out the possibility of a malware infection on your PC, we recommend that you scan your computer using the free McAfee Malware Cleaner tool, which doesn’t require installation.

McAfee Malware Cleaner (MMC) cleans malware, adware, viruses, and other threats from your Windows computer. In addition to virus scanning, MMC performs additional actions to stop malware from spreading and compromising the data on your PC.

3] Verify if the installed McAfee is working properly

For your security software to be effective, it must ‘know’ about the latest viruses, ransomware, malware, and other threats. So, before you do any other checks, ensure that your software is up to date.

On a Windows PC, ensure that your software is up to date with the following steps:

Next, ensure that the various features in your McAfee software are turned on. Here’s how:

• Open your McAfee product.
• On the left menu, click the My Protection tab.
• Make sure that the following security options are turned on:
  • Real-Time Scanning
  • Scheduled Scans
  • Firewall
  • Automatic Updates
• If any of the security options are turned off:
  • Select the option (such as Firewall).
  • Click Turn On.

4] Run the McAfee TechCheck utility

This solution requires you to run the McAfee TechCheck utility and see if that helps you resolve the issue. If not, you can proceed with the next suggestion.

5] Check and resolve the battery check issue

You first need to check if your main version is 15.0 .x or 15.3.x, you need to disable the battery check by following the steps below. Otherwise, you can apply the other solutions presented in this post to fix the other possible causes, such as corrupt files or a possible virus infection.

• Create a folder called McAfee in the root of your C drive. For example, C:\McAfee.
• Next, check to see if your computer has a 32-bit or 64-bit processor chip.
• Next, depending on your system architecture, download the TurnOffCSPBatteryCheck_x86.zip or TurnOffCSPBatteryCheck_x64.zip to the McAfee folder you created.
• Next, extract the archive file in the McAfee folder you created.
• Next, open Command Prompt in administrator mode and type the command below and hit Enter:

cd c:\McAfee

• Now, run the tool that you downloaded. For example, if you downloaded the 64-bit tool, type the following and press Enter:

TurnOffCSPBatteryCheck_x64

• Restart your PC when prompted.

On boot, check if the issue is resolved or not. If the latter is the case, then you can proceed with the next solution.

6] Reinstall McAfee

If you have Checked if the installed McAfee is working properly as described above but the issue persists, then you can use the McAfee Consumer Product Removal tool (MCPR) to completely uninstall McAfee software. Once done, you can proceed to install the software once again on your Windows 11/10 device.

We hope this helps!

Read next: McAfee Security Scan Plus is not compatible

Why is McAfee not starting automatically Windows 11/10?

The reason the McAfee Icon does not immediately show up in your system tray when you boot your Windows 11/10 system is due to the fact Microsoft has requested that McAfee/Other Partners delay certain services upon reboot. This is to allow Windows services to load. Your McAfee protection still exists at start-up.

Also read: McAfee VPN not working

Does resetting the PC remove McAfee antivirus?

A System Restore doesn’t affect your documents, photographs, and other personal data files. Although your data is not affected, System Restore can affect many applications on your PC, including McAfee LiveSafe or Total Protection.

Here’s a look at the main features that McAfee offers.

Antivirus Scanner

The Antivirus Scanner has two main types of scans: Real-Time Scanning and On-Demand Scanning. The Real-Time Scanner uses real-time malware detection to identify and block threats in real time as they occur. This means that it can detect infected files and prevent malware infections before they can do any damage to your computer or compromise your personal information.

Meanwhile, On-Demand Scanning can run an on-demand scan on a specific file, folder or software. It’s particularly useful for eliminating files that you suspect to be infected, as well as external storage devices.

Firewalls

Firewalls provide an additional layer of protection for your computer by controlling incoming and outgoing network traffic. It is designed to block unauthorized access to your home network and reduce the risk of malware infection.

VPN

McAfee Safe Connect VPN includes protection for up to five licenses. You can encrypt your data to Boost your privacy and access 50 server locations worldwide for better internet speed.

Password Manager

The Password Manager can securely manage your passwords or credit card information, as well as generate complex, unique passwords for each of your accounts. It can also auto-fill your credentials, so you can log in to any account with ease.

Parental Controls

With a family plan, you’re able to monitor and protect your children with parental controls. You can view your child’s device activity and find their location on a live map from your phone or desktop. Based on their needs, you can set age-appropriate rules and time limits. Plus, your child can request extra browsing time or access to blocked websites through the family requests option.

Security

McAfee offers a range of security features designed to protect your computer and personal data from cyber threats. Some notable features include the file shredder, which helps delete sensitive files from your computer, and Individual Protection Score, which offers a metric for your online safety. Other features include antivirus, web protection, firewall and expert online support.

Browser Extensions

McAfee WebAdvisor is a free Windows-only product. It can have anti-phishing and anti-exploit capabilities to keep you safe from malicious links and hackers. With safe browsing, you can identify safe links through a color-coded system. In addition, you can scan downloads to determine potential risks.

Identity Theft Protection

McAfee offers a range of identity theft protection features to help safeguard your personal information. The software monitors your credit report and sends alerts once it detects suspicious activity. If you lose your wallet, McAfee provides support to cancel and replace your credit cards and government-issued identification. In the event of identity theft, you can get in touch with licensed experts to help restore your identity and credit.

Joy Frank-Collins was at a conference for work in Lyon, France, when her husband, Ethan, mentioned he was feeling tired. A human resources executive by day and a second-year law student at night, her healthy husband had never broken a bone, had surgery or spent a night in the hospital — until weeks later when lab work ordered by his primary care doctor revealed a serious condition.

“He was tracking the blood test results in real time, and none of them were normal. We basically were Googling and not liking what we were seeing,” she says.

Ethan Frank-Collins, 48, is on medical leave from his job in Columbus, Ohio, at a health care organization. Joy, also 48, is a marketing communication specialist for a nonprofit research firm and works remotely full-time while her husband is treated for acute lymphoblastic leukemia diagnosed in November.

“Those first few days, I felt like I had a nest of bees in my chest from that Monday when he did the lab work until we got his diagnosis,” Joy says. “You’re in such a state of unknowing.”

“MyChart (a secure electronic patient portal) is both a blessing and a curse,” she says. “You’re most of the time seeing your results before your doctors are telling them to you, and you don’t have the level of expertise of the doctor to read between the lines. But the longer I’m doing this, I understand more.”

The fear factor

As the couple quickly learned, one of the most stressful parts of any major illness is waiting for test results. How to manage expectations and help a loved one deal with the anxiety-producing waiting game is particularly difficult for those unaccustomed to anything other than the routine test. And there’s no “normal” wait time for a test result because the length of time it takes to get a result is test-specific, including whether it involves tissue samples, imaging, blood work or a culture that needs time to grow. Being patient isn’t easy when those results can mean a life-altering diagnosis or a major shift in health status. “It’s such a huge change in someone’s life overnight,” says Christina Irving, director of client services at the San Francisco-based Family Caregiver Alliance, a national nonprofit.

“Emotionally, there’s a lot for the caregiver and the patient to come to terms with,” she says. “Part of the challenge is the uncertainty of what’s to come — and even understanding what it means for the moment.

“It’s quite common that people don’t feel like they have a good handle on what this means,” says Irving, a licensed clinical social worker. “People might have more access to their medical records, but that does not mean they know what that means.”

Accessing results via a patient portal

A 2022 study, published in the journal Health and Technology, asked individuals about receiving test results via electronic patient portals and found an online preference only for routine test results, such as cholesterol or strep.

Of the 8,030 respondents, 54 percent were ages 55 to 74. The preference for portals depended on the test, as “patients are more likely to feel informed when receiving less serious test results, but more anxious when receiving results from more consequential tests,” the study says.

The study found that even considering a three-week wait for results, patients preferred hearing serious test results — such as cancer, Alzheimer’s or a potential miscarriage — directly from the doctor.