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Exam Code: Servicenow-CIS-ITSM Practice test 2023 by team
Servicenow-CIS-ITSM Certified Implementation Specialist IT Service Management

Test Detail:
The ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM) examination is designed to assess the knowledge and skills of professionals working with ServiceNow in the field of IT Service Management. Below is a detailed description of the test, including the number of questions and time allocation, course outline, test objectives, and test syllabus.

Number of Questions and Time:
The exact number of questions and time allocation for the ServiceNow CIS-ITSM test may vary, as the test is periodically updated by ServiceNow. Typically, the test consists of multiple-choice questions, and candidates are given a specific time limit to complete the test. The duration of the test is generally around 90 to 120 minutes.

Course Outline:
The ServiceNow CIS-ITSM certification covers a comprehensive set of courses related to IT Service Management and the implementation of ServiceNow ITSM solutions. The course outline typically includes the following areas:

1. IT Service Management Overview:
- Introduction to IT Service Management (ITSM) concepts and best practices.
- Understanding IT service lifecycle stages (Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement).
- ServiceNow's role in supporting ITSM processes.

2. ServiceNow ITSM Implementation:
- ServiceNow platform overview and architecture.
- Key ITSM modules and their functionalities.
- ServiceNow ITSM implementation lifecycle and methodologies.
- ServiceNow configuration and customization options.

3. ITSM Process Configuration:
- Incident Management: Handling and resolving incidents.
- Problem Management: Identifying and resolving underlying problems.
- Change Management: Managing changes to the IT environment.
- Service Catalog Management: Defining and managing service offerings.
- Request Fulfillment: Handling service requests.
- Knowledge Management: Capturing and sharing knowledge within the organization.
- Service Level Management: Monitoring and managing service levels and agreements.
- Service Portfolio Management: Defining and maintaining the service portfolio.

4. Integration and Reporting:
- Integration of ServiceNow with other IT systems and tools.
- Configuration of dashboards and reports for ITSM metrics and performance monitoring.

Exam Objectives:
The objectives of the ServiceNow CIS-ITSM test are to assess the candidate's knowledge and skills in the following areas:

1. Understanding ITSM concepts, frameworks, and best practices.
2. Knowledge of the ServiceNow platform and its ITSM modules.
3. Ability to configure and customize ServiceNow ITSM processes.
4. Proficiency in implementing ITSM processes, including Incident Management, Problem Management, Change Management, and Service Catalog Management.
5. Understanding of integration options and reporting capabilities in ServiceNow ITSM.

Exam Syllabus:
The ServiceNow CIS-ITSM test syllabus outlines the specific courses and competencies covered in the exam. The syllabus typically includes the following areas:

- IT Service Management Overview
- ServiceNow Platform and Architecture
- Incident Management
- Problem Management
- Change Management
- Service Catalog Management
- Request Fulfillment
- Knowledge Management
- Service Level Management
- Service Portfolio Management
- Integration and Reporting

Certified Implementation Specialist IT Service Management
ServiceNow Implementation Topics
Killexams : ServiceNow Implementation courses - BingNews Search results Killexams : ServiceNow Implementation courses - BingNews Killexams : Destination digital!

Any business hoping to succeed in today’s competitive landscape understands the need to put digital transformation at the top of its priority list. 

Digital technology now infiltrates almost every aspect of conducting business, from how customers interact with organizations, how employees do their jobs and how the internal processes work, and the global pandemic and shift towards remote working only accelerated this trend. Put simply, those which do not adapt to the digital world are highly unlikely to survive. 

“Both customers and employees expect to have a contextual experience throughout their journey with the company,” says Prabhu Karunakaran [PK], founder and CEO of digital transformation firm Exterprise. “To achieve such seamless experiences in a hybrid work environment, organizations are creating more technology than ever before, and are becoming digital solution companies in the process. They are quickly realizing that they need to unite their formerly siloed information technology, business, HR, legal and marketing departments into fast-moving, cross-disciplinary digital teams.” 

But for established businesses, this often means transforming from rigid legacy systems to flexible digital platforms, which can prove challenging even for Fortune 500 companies. A lack of historic investment in technology has been compounded by budget cuts during the pandemic, meaning many still rely on antiquated hardware and software installed decades previously. 

This is not the only factor holding businesses back. Other common issues include organizational silos where decision-making can be split across functions; a lack of digital skills; a culture which is resistant to change; and a lack of clear strategy and communication across departments. 

For many businesses, the answer is to turn to one unified platform that can bring productivity improvements through digital transformation which can help employees, customers, and assets. “Taking good care of these three core imperatives is critical to profitable revenues and organizational growth,” says PK. “Productive and happy employees will deliver enhanced customer experiences, resulting in more revenues. Efficient monitoring of assets including hardware, software and enterprise assets will create operational excellence.” 

One such offering is ServiceNow’s NOW Platform, which deploys enterprise-scale solutions to organizations in several industries, improving efficiency for employees, customers, and assets. Its IT Service Management solution, for instance, automates core service processes, and makes it easier for those working in IT to resolve issues faster, while its IT Operations Management and Asset Management package proactively monitors the performance of assets, helping to prevent outages in the first place. 

The Customer Service Management element ensures agents have the information they need to quickly resolve issues, including proactively identifying potential problems before they become apparent. Businesses can also benefit from automated responses to common customer questions, increasing the efficiency of employees. Staff working in the field can benefit from the same functionality through the Field Service Management solution. 

From an employee perspective, businesses can deliver a streamlined service experience with intelligent workflows, starting with efficiently onboarding new hires. Employees themselves can find the information they need to self-service their own HR needs, while the Workplace Service Delivery solution helps the day-to-day work run more smoothly, boosting productivity. A recent IDC report suggests agile organizations retain employees at a 34% higher rate than competitors, helping them meet the demand for skills in the current war for talent. 

With teams in the US, India, and Central America, Exterprise is a certified pure-play ServiceNow implementation partner, with skilled resources operating in different time zones, and clients in sectors including financial services, insurance, healthcare, telecom, and government. Exterprise helps businesses on their transformation journey, starting by determining that the organization is fully committed to the journey, and helping to provide advisory and consultative services to demonstrate the business case and identify any challenges that will need to be overcome. 

“Partners are critical to ServiceNow’s growth strategy, on our journey to $16B in revenue and beyond,” said David Parsons, Senior Vice President of Global Alliances and Partner Ecosystem at ServiceNow. “Enabling great customer and employee experiences to faster time to value, we remain committed to engaging our partner ecosystem to innovate and co-create end-to-end solutions that solve today’s most pressing business challenges.” 

Exterprise works closely with clients to launch the digital transformation journey, identifying automation and integration opportunities and creating a strategic roadmap for the different departments, as well as training staff on how to use the platform. 

Exterprise helps in identifying key metrics around digital standards – including mean time to resolution (MTTR) for issues, customer satisfaction (CSAT), net promoter score (NPS) and first call resolution (FCR) for customer service. This ensures organizations realize the full value, both financially and in other, less tangible ways, of their investment. Exterprise is SOC2, ISO 27001 and HIPAA certified, which can supply customers an added layer of reassurance. 

Ongoing reviews ensure businesses benefit from and understand any new functionality to keep enhancing the employee and customer experience, with ServiceNow introducing two major version upgrades each year. This ensures customers remain at the forefront of digital transformation, turning them from digital laggards to leaders. 

One example of a business that has benefited from running several business functions on the ServiceNow platform is pipeline services and equipment company T.D. Williamson. “Exterprise has proved to be an effective partner in not only implementing ServiceNow, but also in providing consultative and advisory support to help us automate core business processes,” says Greg Rice, Director, Global Applications. 

PK believes those who take the step to become a digital business can expect to benefit in several ways, including enhanced customer and employee experience, lower employee attrition rates, productivity benefits through process automation, and ultimately increased – and sustainable – revenue and profit. 

“The time to act is now,” concludes PK. “Those who do so can put in place the foundations that will deliver ongoing success in years to come, increasing efficiency and ensuring they have satisfied customers and employees. That’s the recipe for success.”

To find out more about how Exterprise could help your business, visit

To contact us, click here or email us at

Fri, 16 Dec 2022 14:47:00 -0600 text/html
Killexams : How Specialised AI Models Offer Complete Solution for Enterprises No result found, try new keyword!According to recent trends, Enterprise AI is shifting towards specialised models rather than a single generalised model. recent reports have highlighted that an overwhelming majority (96%) of global ... Mon, 21 Aug 2023 21:51:00 -0500 en-US text/html Killexams : Setting KPIs for Technology Implementation Killexams : Setting KPIs for Technology Implementation | Engineering News-Record Tue, 18 Feb 2020 22:00:00 -0600 en text/html Killexams : Computer Engineering Flow Chart

Audit Years

Program Code ECP

This demo plan and flow chart is suitable for undergraduate students who are ready for calculus and starting in:

  • 2023–24
    • CS 3421 is replaced with EE 3172 in fall of Year 3.
  • 2022–23
    • EE 3131 will no longer be a prerequisite for EE 3173 and may now be taken concurrently.
  • 2021–22, 2020–21, 2019–20
    • EE 1111 and EE 1110 were removed from the second-semester curriculum beginning in 2019-20. 2 credits of Free Electives were added moving forward.
  • 2018–19 and earlier please contact your academic advisor.

General Flow Chart Guidelines

Year 1

Fall (Semester 1)

Total 14 Credits

Year 1 Fall Notes

  • Students will take the Computer Science Knowledge Assessment (CSKA) before arrival. This will place you into either CS 1121 or CS 1131. If placed in CS 1131, you will not take CS 1122 during spring semester and your number of Technical Electives will change - see the Technical Electives notes below.

  • Students may place into MA 1161 instead of MA 1160; these are equivalent for the purposes of degree completion. Students beginning either before or beyond Calculus I should be sure to connect with their advisor after preliminary schedules are released from the Registrar’s Office.

  • Students who begin in MA 1032 may still begin with everything listed except PH 1100. We recommend moving a General Education course up to this semester if beginning in MA 1032 - contact your academic advisor with questions about what may be best.

Spring (Semester 2)

Total 13 Credits
PE Co-Curricular (0.5)
PE Co-Curricular (0.5)

Year 1 Spring Notes

  • If a student takes CS 1131, they may choose to move one of CS 1142, CS 2311, or CS 2321 up to this semester; may also move another course up from a future semester. Talk to your academic advisor with questions about which option may be best.

  • Computer Engineers may take ENG 1102 in this semester if they would like. If taken as part of this first-year sequence, ENG 1102 may fulfill a Technical Elective. See the Technical Electives notes below.

  • Students who earn a CD or D in MA 1160/1161 will be placed in PH 2110 (2 cr) along with PH 2100. PH 2110 can be used to fulfill the free elective requirement.

  • One semester of 3000-level (or higher) language course can replace UN 1025.

Year 2

Fall (Semester 3)

3 Credits of Critical/Creative Thinking

See University General Education Requirements. Select one course from the Core: Critical and Creative Thinking list.

Total 17 Credits
PE Co-Curricular (0.5)

Year 2 Fall Notes

  • Students are encouraged to take the Accelerated Linear Algebra and Accelerated Differential Equations sequence. A student may space these out by taking the full-semester versions (MA 2320 and MA 3520), however this will impact other courses since they are taken in separate semesters. Contact your academic advisor with questions about this. 

Spring (Semester 4)

3 Credits of Social Reso. / Ethical Reasoning

See University General Education Requirements. Select one course from the Core: Social Responsibility and Ethical Reasoning list.

Total 17 Credits

Year 2 Spring Notes

  • This is the time to start thinking about a co-op, as well as if you’d like to start the Enterprise path for capstone design. Review your academic plan and meet with your advisor some time during this semester!

Year 3

Fall (Semester 5)

3 Credits of Composition / Communication

HASS Electives

See University General Education Requirements. Select one course from the Communication and Composition List.

Total 16 Credits
PE Co-Curricular (0.5)

Year 3 Fall Notes

  • CS 3331 may be taken instead of EE 3160.
  • Students who are pursuing Enterprise for their capstone work will begin with ENT 3950 in fall of their 3rd year. This changes the number of required Technical Electives. Students will take either 10 or 12 credits of Technical Electives. For more details on the capstone choices, please see the Capstone Design + Technical Elective

Spring (Semester 6)

Total 17 Credits
PE Co-Curricular (0.5)
PE Co-Curricular (0.5)

Year 3 Spring Notes

  • The options for the STEM lab science elective are BL1400+1410, GE 2000, or CH1150+1151.

  • Students must complete EE 3901 and EE 3131 before beginning either Senior Design (EE 4901) or capstone-level Enterprise (ENT 4950).

  • Free electives may be filled by any regular-grading option course above level 1000 (i.e., you may not use additional pass/fail co-curricular courses or courses numbered lower than 1000). These may be filled already by students who begin in MA 1032, take the PH 2110 workshop, or bring in AP/transfer credits that do not otherwise fulfill degree requirements. Students should run their uAchieve degree audit to see if their free electives are already filled.

Year 4

Fall (Semester 7)

Total 17 Credits

Year 4 Fall Notes

  • Students who are pursuing Senior Design for their capstone work will begin with EE4901 in fall of their 4th year. Students will take either 10 or 12 credits of Technical Electives. For more details on the capstone choices, please see the Capstone Design + Technical Elective

  • Math/Science Electives may be: MA 2600, MA 2910, MA 3000 or higher; BL 1010 or higher; CH 1150 or higher; PH 2300 or higher (with some exclusions; see degree audit for complete list). This is a great place to fit in a MA course toward a math minor

Spring (Semester 8)

EE 4910 - EE Design Project 2

The second semester of a program of study in which a group of students work on an engineering design project in consultation with a faculty member. (Senior project ready as defined by major substitutes for prerequisites)

  • Credits: 2.0
  • Lec-Rec-Lab: (0-1-3)
  • Semesters Offered: Spring
  • Pre-Requisite(s): EE 4901

Total 17 Credits

Year 4 Spring Notes

  • Students who are pursuing Senior Design for their capstone work will continue with EE4910 in spring of their 4th year. Students will take either 10 or 12 credits of Technical Electives. For more details on the capstone choices, please see the Capstone Design + Technical Elective


Computer Engineering Technical Electives

Computer Engineers have the option to choose between most of the 3000- and 4000-level CS or EE courses, as well as a few additional options.

It is important to note that there are a few exclusions that may not be taken for Technical Elective credit: CS 4090, CS 4099, CS 4431, CS 4791, CS 4792, CS 5090, CS 5091, EE 3171, EE 4000, EE 4800, EE 4805, EE 4870, EE 5290, EE 5975, EE 5990, EE 5991, EE 5992, EE 6975.

Computer Science

Electrical and Computer Engineering

Mathematical Sciences

Mechanical Engineering-Engineering Mechanics

MEEM 4707 - Autonomous Systems

The main concepts of autonomous systems will be introduced including motion control, navigation, and intelligent path planning and perception. This is a hands-on project based course. Students will have the opportunity to work with mobile robotics platforms.

  • Credits: 3.0
  • Lec-Rec-Lab: (0-2-2)
  • Semesters Offered: Fall, Spring
  • Restrictions: Must be enrolled in one of the following Major(s): Mechanical Eng-Eng Mechanics, Robotics Engineering, Engineering Mechanics, Mechanical Engineering
  • Pre-Requisite(s): MEEM 3750 or MEEM 4775(C) or EE 3160

Note: Some 5000-level courses may also be used as Technical Electives if the student meets prerequisites for graduate level courses or is taking advantage of senior rule. Please see the academic advisor for more information.

Tue, 12 Jul 2022 18:33:00 -0500 en text/html
Killexams : Knowledge 2021

Knowledge is an event to bring the ServiceNow community together and experience the power of the workflow. Connect with digital leaders, create new possibilities and experiences for your customers and employees, and change how your business responds to a rapidly evolving workplace.

Whatever your business is facing, let’s workflow it.

Thu, 06 May 2021 00:29:00 -0500 BRAINSUM en text/html
Killexams : Implementation No result found, try new keyword!Starting a digital transformation is easy. Seeing it through to completion is a lot harder. Here's how to navigate the circuitous voyage to digital maturity. We'll be in your inbox every morning ... Wed, 08 Feb 2017 13:42:00 -0600 en text/html Killexams : Adoption & Implementation News No result found, try new keyword!August 18, 2023 - Nashville General Hospital has announced that it will now use CommunityWorks to meet its clinical, financial, and operational goals. The Oracle Cerner will replace Nashville ... Thu, 02 Jun 2022 13:02:00 -0500 en-US text/html Killexams : Minor in Computer Science

A Well-rounded Education

The discipline of computer science encompasses theory, experimentation, and engineering design. This minor will strengthen your creativity, precision, and reasoning ensuring you will be a well-rounded graduate. The skills you will learn are desirable to an employer, and support a breadth of fields from engineering to audio and sound design.

Katie Ulinski
Katie Ulinski

Psychology and Human Factors/ Human-Computer Interface Design major with a minor in Computer Science

How to Enroll in a Minor

A minor allows a student to specialize in a discipline outside their major. To pursue a minor, you must first be enrolled in a bachelor’s degree program and file a Curriculum Add/Drop Form with the Registrar's Office to declare the minor. We recommend that you begin your minor studies as early as possible in your academic career.

Course Requirements

Students seeking a minor in Computer Science are required to complete the following classes:


Select 6 credits from the following courses:

I love how hands-on the Computing[MTU] program is. There are so many opportunities to get involved with different projects and work with all different types of people.

Thu, 13 Aug 2020 20:54:00 -0500 en text/html
Killexams : Assistance for States

The cooperation between States and the IAEA is a critical factor in the successful implementation of IAEA safeguards. Effective cooperation not only demonstrates a State’s commitment to the peaceful use of nuclear energy, it is also essential for the effective and efficient implementation of IAEA safeguards.

That is why the IAEA devotes substantial resources to assist States in developing the relevant capabilities that enable them to cooperate effectively in safeguards implementation. It also offers guidance and assistance to States to enhance the understanding of their safeguards obligations.

This assistance is provided through advisory service missions, training courses, and the publication of guidance documents and reference materials.

Guidance and assistance documents

The IAEA provides guidance and assistance materials to States to help them prepare their safeguards declarations. These are designed for State and regional authorities, as well as for facility operators. Materials include guidance documents, forms and templates, and other related documents. The Agency also offers software tools to assist States with the preparation of related declarations.

Online training

Online training resources are available on NUCLEUS. These trainings include an introductory course on Safeguards (Basics of Safeguards), as well as tutorials on nuclear material accounting and reporting.

Additionally, a number of instructor-led training courses are held online.

How to request assistance

For specific safeguards training guidance and requests, please contact Safeguards Training.

Thu, 19 May 2022 07:29:00 -0500 en text/html
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