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Exam Code: Servicenow-CIS-VR Practice test 2022 by Killexams.com team
Servicenow-CIS-VR Certified Implementation Specialist - Vulnerability Response

The ServiceNow Certified Implementation Specialist - Vulnerability Response Exam Specification defines the purpose, audience, testing options, test content coverage, test framework, and prerequisites to become Certified Implementation Specialist - Vulnerability Response certified.
Exam Purpose
The Certified Implementation Specialist - Vulnerability Response test certifies that a successful candidate has the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of a ServiceNow Vulnerability Response Implementation.

Exam content is divided into Learning Domains that correspond to key courses and activities typically encountered during ServiceNow implementations. In each Learning Domain, specific learning objectives have been identified and are tested in the exam.
The following table shows the learning domains, weightings, and sub-skills measured by this test and the percentage of questions represented in each domain. The listed subskills should NOT be considered an all-inclusive list of test content.

1 Vulnerability Response Applications and Modules
• About ServiceNow Security Operations
• Introducing Vulnerability Response
• Vulnerability Response with the ServiceNow
Platform
10%
2 Getting Data Into Vulnerability Response
• Definition of Vulnerabilities and Vulnerable Items
• Integrating with Vulnerability Scanners and Other
Data Sources
• Scanner Integration and CMDB Reconciliation
30%
3 Tools to Manage Vulnerability Response
• Group Vulnerabilities for Easier Management
• Tasking for Vulnerability Remediation
• Exploit Enrichment
25%
4 Automating Vulnerability Response
• Handling Vulnerability Exceptions
• Using Workflows for Process Automation
25%
5 Vulnerability Response Data Visualization
• Data Visualization Overview: Dashboards and Reporting
• Performance Analytics
10%
Total 100%

Exam Structure
The test consists of (60) questions. For each question on the examination, there are multiple possible responses. The person taking the test reviews the response options and selects the most correct answer to the question.
Multiple Choice (single answer)
For each multiple-choice question on the exam, there are four possible responses. The candidate taking the test reviews the response options and selects the one response most accurately answers the question.
Multiple Select (select all that apply)
For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. The candidate taking the test reviews the response options and selects ALL responses that accurately answer the question. Multiple-select questions have two or more correct responses.
Exam Results
After completing and submitting the exam, a pass or fail result is immediately calculated and displayed to the candidate. More detailed results are not provided to the candidate.
Exam Retakes
If a candidate fails to pass an exam, they may register to take the test again up to three more times for a cost of $150.

Certified Implementation Specialist - Vulnerability Response
ServiceNow Implementation information
Killexams : ServiceNow Implementation information - BingNews https://killexams.com/pass4sure/exam-detail/Servicenow-CIS-VR Search results Killexams : ServiceNow Implementation information - BingNews https://killexams.com/pass4sure/exam-detail/Servicenow-CIS-VR https://killexams.com/exam_list/ServiceNow Killexams : D2M Advances to a Premier Partner in the ServiceNow Partner Program

This achievement recognizes the outcome-driven service and solution partner’s accomplishments as a ServiceNow partner and the results they’ve delivered to clients.

MCLEAN, Va., August 05, 2022--(BUSINESS WIRE)--D2M, the managed services division of Digital Intelligence Systems (DISYS), today announced its advancement to Premier Partner in the ServiceNow Partner Program. D2M supports ServiceNow customers with end-to-end ServiceNow solutions that enable organizations to optimize the value of their ServiceNow investment at every stage.

As digital workflow platforms are quickly becoming the foundation of departments across an enterprise to meet expectations to deliver fast, agile, and personal services at scale, D2M works with organizations to modernize their service delivery workflows to help Excellerate the quality, cost, and predictability of their initiatives. D2M works with organizations to help them determine the potential of ServiceNow for their enterprise, build out an implementation strategy, and provide full lifecycle support for the implementation. For organizations who currently utilize ServiceNow, D2M will analyze and identify any gaps in their current usage to ensure their teams are fully leveraging and optimizing the Platform’s functionality to give their teams the best competitive edge.

"As a strategic partner for many global decision-makers, ServiceNow has allowed us to address our customer’s digital workflow challenges and Excellerate their team’s performance on mission-critical initiatives, which is now even more important as departments across an enterprise continue to face the adoption of a hybrid work environment, economic uncertainty, and the shortage of top talent," said Rajiv Tandon, Vice President- Head of Business, D2M. "We’re proud to have achieved ServiceNow’s Premier Partner Program, and proud of the level of service we have been able to provide our clients to ultimately attain this status."

D2M’s transition to Premier Partner recognizes achievements in the ServiceNow partner assessment methodology, which identifies the activities, accomplishments, and commitments that demonstrate D2M’s level of ServiceNow investment and go-to-market maturity.

About D2M

D2M, as part of DISYS, is an outcome-driven services and solutions partner, who for more than 25 years has served enterprises across their IT operations and digital initiatives to address various technological challenges that result in mission-critical impacts. Whether it is day-to-day infrastructure support issues, innovation, and advancements in digital transformation, or leveraging automation and machine learning, we build solutions that accelerate digital transformation journeys to meet their critical business goals. D2M is headquartered in McLean, VA, with more than 45 offices worldwide. For more information about D2M, visit www.d2mservices.com.

ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.

View source version on businesswire.com: https://www.businesswire.com/news/home/20220805005301/en/

Contacts

Sandra Schwartzman
RMR & Associates
(301) 230 – 0045 x 100
sschwartzman@rmr.com

Fri, 05 Aug 2022 02:16:00 -0500 en-US text/html https://www.yahoo.com/now/d2m-advances-premier-partner-servicenow-141600415.html
Killexams : ServiceNow: Q2 Earnings Snapshot

SANTA CLARA, Calif. (AP) _ ServiceNow Inc. (NOW) on Wednesday reported second-quarter net income of $20 million.

The Santa Clara, California-based company said it had net income of 10 cents per share. Earnings, adjusted for one-time gains and costs, were $1.62 per share.

The results beat Wall Street expectations. The average estimate of 11 analysts surveyed by Zacks Investment Research was for earnings of $1.53 per share.

The maker of software that automates companies' technology operations posted revenue of $1.75 billion in the period, falling short of Street forecasts. Nine analysts surveyed by Zacks expected $1.76 billion.

_____

This story was generated by Automated Insights (http://automatedinsights.com/ap) using data from Zacks Investment Research. Access a Zacks stock report on NOW at https://www.zacks.com/ap/NOW

Wed, 27 Jul 2022 08:45:00 -0500 en-US text/html https://www.sfgate.com/business/article/ServiceNow-Q2-Earnings-Snapshot-17333235.php
Killexams : Tercera backs Valiantys to drive Atlassian across the enterprise
Lucas Dussurget, Valiantys (Zoom screengrab)

Digital teamwork is booming, so it's no surprise that there's growing demand from enterprises for help in implementing collaboration and work management solutions. This in turn is attracting investment into consulting firms serving this demand, such as Valiantys, one of Atlassian's top global consulting partners. Last month the company closed an investment from Tercera, which specializes in growth equity for cloud professional services, alongside a majority stake from private equity investor Keensight Capital. I spoke to Tercera and to Lucas Dussurget, CEO at Valiantys, about the company's plans to drive enterprise adoption of Atlassian. Dussurget says:

We're super excited about the growth journey of Atlassian, and we want to double down ... Until [a few] weeks ago, Valiantys had been 100% bootstrapped, [We] had to learn to run a profitable, sustainable business for 15 years. But we thought the time was right to bring outside investment, because of the scale of our ambitions.

Valiantys is exclusively focused on Atlassian and covers the full breadth of the vendor's products. It was one of the first to expand beyond Atlassian's core market in agile developer teams into broader IT service management use cases, and in 2013 Atlassian acquired one of its apps to become the foundation of its Jira Service Management product. Alongside its agile development and IT service management practices, Valiantys also has a cloud migration practice, and expects to use the investment to build out practices to support enterprise work management and data and analytics.

Agile processes across the enterprise

Broadening the scope of Atlassian work management to bring digital workflows into enterprise functions such as facilities management, HR and compliance is a particular focus at the moment. As well as technology implementation, helping clients adopt new working practices is an important part of what Valiantys brings, as Dussurget explains:

We are, if you want, the customer success arm of Atlassian. Atlassian produces fantastic software. But to realize the value of the software, customers really have to adopt not just a product, but new ways of working, new practices. In the software world, we talk a lot about agile, especially scaled agile practices. In IT, it's a lot about the latest versions of ITIL and having a more agile ITSM. And again, putting agile outside of IT in other teams.

The common theme is bringing agile practices across the board, and having the tools that enable those practices to scale and be successful. That's where we come in.

One example of bringing this agile approach to more general-purpose business processes is a large global insurance company that Valiantys recently helped to digitize its handling of documents for assessment by underwriters. These had previously been managed via a shared email inbox accessed by several hundred people. The process was moved to JIRA, providing improved traceability and a full audit trail, along with tracking of service level agreements, escalation paths and better reporting. As well as boosting productivity, it's now easier to co-ordinate globally and identify areas for further improvement.

Competition with ServiceNow

This type of project, along with IT service management, increasingly brings Valiantys and its Atlassian solutions into competition with ServiceNow. Dussurget says:

The key reason why we win more and more against ServiceNow [is] the time to value of the platform. ServiceNow is a powerful product, but it's a product that takes a very long time to realize the value of. It's a bit like deploying SAP — you need years of investment to have something that delivers value.

A solution based on JIRA can be implemented in just a few months, and is also easier to adapt when processes change, he explains. Having a single solution that can be used across development teams, IT and other functions is another advantage. The final factor is cost — one large customer reduced its cost of ownership by 60% after switching IT service management from ServiceNow to JIRA, he says. But he goes on to acknowledge ServiceNow's role in helping to create the market:

In some ways, ServiceNow has prepared the ground for us, because they've spoken to many IT departments about what they call enterprise service management, which is that same concept of applying workflow management platforms to non-IT workflows ...

The barrier is often that time to value. It's often the fact you've got hundreds of workflows, they are not standard. Not like IT workflows, which to a significant extent, are quite standardized by frameworks like ITIL. Here, we're talking about business operations workflows that are custom to every single organization out there.

Having a solution that provides a fast enough time to value that it justifies rolling out and investing in having such a solution for a much larger population of users, that's a challenge that [enterprises] are talking to us about.

Managing change

Change management is an important part of the service offering when implementing this type of project. He elaborates:

When customers come to us, often they've already heard about Atlassian. They even already know that they want to use Atlassian. The challenge that they face is, 'How do we manage that change? How do we get our teams enabled? How do we re-engineer potentially our processes? We understand our challenge, we understand how this tool is going to help us solve it. But we still need someone to manage that change, to manage that transformation.

That's where we come in. We come in to manage those transformation programs. We advise customers on the whole change management, or even we run it for them, from training and enablement to potentially re-engineering processes or reviewing processes, to identify inefficiencies so that we get to our target state.

One further advantage of digitizing teamwork — which Valiantys is already exploring within its own virtual team processes — is the ability to collect performance data and then use that data to Excellerate operations. He explains:

If all your processes are digitized, every single interaction, everything that happens, is a data point that you can mine, and where you can find lots of inefficiencies in your organization. Why are these people doing this? Why is this part of the process taking so long? Why are these people not following the process? You find all these inefficiencies, and you get actionable management information.

That's something that for me — because we do the same thing for ourselves — as a CEO, I love because that continuous improvement idea is great in practice, but when you have the data that you can mine to measure where you have inefficiencies in your processes, and measure also the impact of any changes you're making to your processes, it's really super-powerful.

Penetrating the enterprise market

For Tercera, the potential of this enterprise work management market means that the Atlassian ecosystem has always been on its radar to invest in. Bill Petty, Partner at Tercera, says:

When we launched Tercera 18 months ago, Atlassian was one of the ecosystems that we said, 'We want an investment and exposure to this space.' What Atlassian is doing is going to be scaling to 10 billion in annual revenue, and there's just a massive services opportunity associated with it — and they're a really partner-friendly ecosystem.

Tercera believes its advice will help Valiantys penetrate the enterprise market, especially in the US, where the company, originally established in France, is already growing fast. This coincides with Atlassian itself taking steps to grow its global enterprise sales after last year hiring Kevin Egan, a Salesforce veteran who has held similar roles at both Dropbox and Slack. The opportunity across the enterprise is one that Valiantys is well positioned for, as Petty argues:

Every business is becoming a software business, doesn't matter if you're a manufacturing business, software is becoming core. So one of the service offerings that I'm most excited about, for both Atlassian and Valiantys, is this JIRA agile at scale. In order to do that, and implement it across the enterprise, it really helps to have a service provider who has a presence globally. And there's not many Atlassian service providers that have a footprint that's global, and more importantly, have the deep sophistication and understanding of the product set to help clients deliver on the value they're looking for from Atlassian.

My take

I've long argued that digital teamwork is one of the core application pillars of the modern enterprise, and — despite recent misstepsAtlassian is a key player in that market. I do feel the vendor should make more of the potential to measure and analyze teamwork and thus Excellerate enterprise processes, so it's good to see that this is something the leadership at Valiantys are fully aware of. This seems like an astute investment by Tercera and one that will help Atlassian too as it seeks to expand its enterprise presence.

Mon, 01 Aug 2022 12:00:00 -0500 BRAINSUM en text/html https://diginomica.com/tercera-valiantys-atlassian-enterprise
Killexams : ServiceNow, Inc.: ServiceNow Not Immune to Macro; Slightly Elongated Sales Cycles, CRPO Crimp Outlook; FVE Cut to $675

Analyst Profile

Dan Romanoff

Sector Director

Dan Romanoff, CPA, is an equity research analyst on the technology, media, and telecommunications team for Morningstar Research Services LLC, a wholly owned subsidiary of Morningstar, Inc. He covers software.Before Joining Morningstar in 2019, Romanoff spent 12 years in buy-side equity research covering the technology and telecommunications sectors, most recently at Holland Capital Management. Prior to that, he spent five years in sell-side equity research as an associate analyst at UBS and a senior analyst at Credit Suisse covering various areas within technology, including hardware, software, and semiconductors. Romanoff also has worked as an auditor and in valuation services for major public accounting firms.Romanoff holds a bachelor's degree in accountancy and a Master of Business Administration in finance, both from the University of Illinois at Urbana-Champaign. He also holds the Certified Public Accountant and Accredited in Business Valuation designations.

Wed, 03 Aug 2022 12:00:00 -0500 en-US text/html https://finance.yahoo.com/research/reports/MS_0P0000WDY1_AnalystReport_1659655205000
Killexams : Don’t Let Video Be A Communication Pain Point For Your Organization

Scott Murray is the SVP for the Production and Streaming Business Unit and also runs Corporate Marketing within Telestream.

Nearly every organization today uses video for its communications. Remote and hybrid work accelerated this trend over the past few years as companies found new ways to communicate with off-site employees and customers. It’s now a requirement for organizations to communicate effectively and efficiently, which can be made much easier by using video for everything from video conferencing and live events to employee training, social media, lead generation and customer service. Now, more than ever, the quality and look of these videos define an organization’s brand image, perception and success in the market. There’s no room for half-baked, substandard video when a company is trying to make its best impression.

While many companies recently grew their video production and distribution capabilities, the speed of implementation has come at a cost for many. Organizations have found themselves with a disparate collection of siloed video tools that are cumbersome, costly to use and don’t work well together. This makes it a perfect time for organizations to reevaluate video production and distribution strategies and establish a foundation that smartly addresses current and future video needs with a single video platform.

Think About Video Holistically

Making video part of an organization’s weekly run-rate marcom activities doesn’t have to break the budget or unduly burden resources. Video production and distribution tools (aka streaming) are less expensive and more capable than ever before. And they can often be unified under one platform. Many companies will find themselves using different video tools for different uses—one set of tools for video conferencing, another for live events, another for on-demand videos and so on—which incurs unnecessary costs, both monetary and temporal, from production, content management and distribution standpoints.

Create A Cohesive Video Strategy

Before you settle on the video platform that is right for your business, it’s important to take a long view of your needs. How can video be used to engage employees, customers, prospects and the general public? Are you using video effectively now, or are there ways to expand video usage to generate more leads, close sales, train employees and communicate with key stakeholders within your organization? What are your current costs like to produce your content? Look at your video quality compared to your competitors and identify areas where properly produced content can help you compete more effectively. It’s a good idea to look outside your industry too and explore innovative video marketers, not just direct competitors, for inspiration.

Realize, too, that there are only two types of video: live and VOD (video on demand). Live video is exponentially more challenging and stressful than simulated live—or as we like to refer to it, “sim-live.” This is when you pre-produce a show or webinar and play out the VOD as if it were live and then easily add talking live Q&A at the end. As part of your cohesive video strategy, this is a fundamental step. After all, that’s how much of “live” TV is actually created—because in the end, it’s all about control.

Don’t forget to measure your results. Any effective strategy is cemented in agreed-upon and trackable key performance indicators; some specifically video-based metrics to keep an eye on include the number of unique views and repeat views, the average watch time per viewer, conversion rates from registration forms to attending a live event and many more.

Once you know what you want to achieve, work your way backward from the final product you have in mind. What do you want your videos to look like? For example, a town hall could look a lot like a Super Bowl-style production with pre-produced segments, branded graphics, live interviews or ads. Webinars or training sessions should integrate PowerPoint slides with expert videos and engaging, personalized content. Product launches deserve a charismatic on-camera or voice-over talent, with high-quality imagery and video inserts to put the new product in the best light.

After you determine the video experiences you want to create, you can identify different elements required for production and distribution. For example, a more advanced production utilizes multiple cameras, live music integration, green screens (think of a weather person standing in front of a map) to make images more interactive or other graphics. With this scope in mind, you can start to refine the requirements for your video production and distribution tools.

Produce And Distribute Video On Your Terms

The best ROI will come from your ability to repurpose and “templatize” each of your productions and processes. Not only does this return significant cost savings, but it also delivers a predictable high-quality output along with a consistent brand image. Pay special attention to your distribution channels and how people will consume your videos. One critical strategy is to own your distribution channels. For example, while YouTube is ubiquitous, it also represents a loss of control with ads that pop up (some even from your competitors), no customization capabilities and minimal content protection measures to prevent bad actors from accessing your content.

Focus on distribution channels that fully support your business. This should include live streaming to a web browser or mobile app or 24/7 video on-demand streaming through a secure website that you control.

Keep Video Tools Open And Flexible

There are many vendors in this evolving space that can deliver the video production and distribution capabilities you need, whether as point solutions or more holistic platform offerings. Look for professional-grade video tools that have an open architecture that can be expanded over time for integration with new software, hardware or services. Cloud-based tools often offer greater flexibility and security-rich features. Easy, intuitive tools also help ensure that employees don’t need in-depth or expensive expert training.

The bottom line is that video no longer needs to be a pain point or source of anxiety in your organization. Once you’ve gathered information about your production and distribution needs, create an organizational strategy to meet and exceed the requirements you’ve identified. Then devise a unified video approach that will meet your needs well into the future.


Forbes Technology Council is an invitation-only community for world-class CIOs, CTOs and technology executives. Do I qualify?


Sun, 31 Jul 2022 12:01:00 -0500 Scott Murray en text/html https://www.forbes.com/sites/forbestechcouncil/2022/08/01/dont-let-video-be-a-communication-pain-point-for-your-organization/
Killexams : Serenity EHS raises $5M to expand workflow offerings on ServiceNow

Environmental, health, safety and sustainability software company Serenity EHS Inc. has raised $5 million in new funding to expand its operational workflow product offerings on the ServiceNow Inc. platform.

Base 10 Partners led the seed round, which was announced today. Including the new funding, Serenity EHS has raised $5.7 million to date, according to Crunchbase.

Founded in 2019, Serenity EHS offers a management system designed to help customers integrate their existing information technology, human resources and governance, risk and compliance processes on the ServiceNow platform.

Serenity EHS’ software includes support for EHS incident management, enabling any organization to streamline and standardize the management and reporting on any EHS incident. Support for investigation and root cause analysis allows users to perform investigations with support for 5-Whys, Corrective and Preventative Actions and Eight Discipline, common methodologies used to explore relationships underlying a particular problem.

The platform provides sustainability metrics that are said to streamline the tracking of any key EHS sustainability metric and map them to performance benchmarks, corporate or regulatory thresholds or limits. An audit and inspection module helps EHS teams manage all aspects of their audit and inspection programs, while data is also cross-mapped and updated for EHS and environmental, social and governance compliance, integrated with ServiceNow GRC applications.

Serenity EHS became an Elite ServiceNow partner in 2020 and has had early success with name-brand customers in the federal government, manufacturing, retail and energy sectors.

Serenity EHS co-founder Kris Markham sold his first company to ServiceNow in 2015 to help expand its governance, risk and compliance offering. Markham worked with fellow co-founder Peter Oneppo for over four years in the ServiceNow product management organization and future products team.

“We founded Serenity EHS to build on the success we experienced helping companies leverage the ServiceNow platform to drive their digital transformation,” Oneppo said in a statement. “We are expanding what the platform offers to support additional operational workflows tied to EHS and ESG.”

Image: Serenity EHS

Show your support for our mission by joining our Cube Club and Cube Event Community of experts. Join the community that includes Amazon Web Services and Amazon.com CEO Andy Jassy, Dell Technologies founder and CEO Michael Dell, Intel CEO Pat Gelsinger and many more luminaries and experts.

Mon, 01 Aug 2022 13:03:00 -0500 en-US text/html https://siliconangle.com/2022/08/01/serenity-ehs-raises-5m-expand-workflow-offerings-servicenow/
Killexams : InEight Leverages 3CLogic Voice Solution for ServiceNow and Salesforce to Streamline Support and Sales Teams

Press release content from Business Wire. The AP news staff was not involved in its creation.

ROCKVILLE, Md.--(BUSINESS WIRE)--Jul 28, 2022--

3CLogic, the leading voice-enabling and cloud contact center solution for CRMs and customer service management platforms, today announced the deployment of its platform by InEight, a leader in construction project management software leveraged in over 60 countries and trusted on over $1 trillion in projects worldwide. The recent technology partnership will support both its sales and support operations while integrating with its two primary workforce platforms, ServiceNow® and Salesforce®, for teams located across the United States, Australia, and Sri Lanka.

Leveraging a combination of different voice and call center offerings across both its customer support and sales teams, the organization struggled with streamlining its daily operational workflows due to growing sales opportunities and a desire to scale inbound experiences for a global footprint. More importantly, limited voice integrations with both Salesforce Sales Cloud and ServiceNow Customer Service Management left a heavy dependency on manual work for routine tasks, such as on-call scheduling, impacting the overall productivity of both departments. The use of multiple call center platforms without meaningful integrations to the company’s primary systems of record also complicated the ease with which it could generate meaningful reporting insights without a heavy reliance on data exporting and Excel spreadsheets.

“InEight is always seeking to optimize the level of service it provides to its current and future global customers,” states Scott Workman, Chief Administrative Officer. “The recent deployment of 3CLogic’s voice and cloud call center solution for our support team is in keeping with that commitment by offering a unified solution that will enable a more personalized and faster form of response and service, while reducing our cost of operations through automation, more efficient support workflows, and enhanced analytical insights.”

Per a recent 2022 study 1, 72% of individuals list calling as their preferred method of contacting an organization, with 27% of consumers reporting an increase in their use of call centers for services. Yet many sales and customer service representatives list technology as one of the primary hurdles preventing them from meeting customer needs and expectations.

“Organizations are developing a renewed appreciation for voice as a key engagement channel for both sales and customer support,” states Guillaume Seynhaeve, 3CLogic VP of Partnerships and Alliances. “Successful companies are making sure to include it as part of their digital transformation strategies in order to maximize the overall performance of their various teams while delivering the level of sales and service customers have come to expect.”

As part the deployment, InEight will be able to enjoy several enhancements including:

Automation of On-Call Scheduling with ServiceNow CSM – integration with ServiceNow’s native On-Call Scheduling application to replace the manual use of Excel spreadsheets for staff scheduling and save valuable administrative time.

Salesforce Integrated Sales Dialer – streamlined sales operations through the consolidation of two separate dialing solutions into one leveraging 3CLogic’s native dialer and inbound routing workflows with Salesforce’s High Velocity application to optimize agent performance.

Integrated Voicemail Transcription and Assignment with Salesforce Sales Cloud – automatic voicemail transcription and creation of a Salesforce task for all incoming sales inquiries to reduce the time to respond while eliminating mundane work for the sales team.

Integrated Call Reporting with ServiceNow and Salesforce – integration of call data and KPIs with both ServiceNow and Salesforce to enable a consolidated view of engagement activities across both sales and support for easy insights into operational performance.

3CLogic is a ServiceNow Technology Partner available on the ServiceNow Store and a Salesforce AppExchange listed solution. For more information, please contact info@3clogic.com.

About 3CLogic

3CLogic transforms cloud platforms or CRMs by seamlessly integrating voice with existing digital channels. Its innovative solutions extend CRM and data platform capabilities for Global 2000 firms by enabling advanced and scalable features such as optimized self-service experiences, virtual and live agent interactions, and conversational analytics. For more information, please visit www.3clogic.com.

About InEight

InEight provides field-tested project management software for the owners, contractors, engineers and architects who are building the world around us. Over 575,000 users and more than 850 customers worldwide rely on InEight for real-time insights that help manage risk and keep projects on schedule and under budget across the entire life cycle. From pre-planning to design, from estimating to scheduling, and from field execution to turnover, InEight has powered more than $400 billion in projects globally across infrastructure, public sector, energy and power, oil, gas and chemical, mining, and commercial.

_________________________________
1 Contact Center Satisfaction Index 2022 I CFI Group

View source version on businesswire.com:https://www.businesswire.com/news/home/20220728005007/en/

CONTACT: Janet Mesh

info@3clogic.com

KEYWORD: MARYLAND UNITED STATES NORTH AMERICA

INDUSTRY KEYWORD: COMMUNICATIONS TECHNOLOGY VOIP TELECOMMUNICATIONS SOFTWARE OTHER COMMUNICATIONS

SOURCE: 3CLogic

Copyright Business Wire 2022.

PUB: 07/28/2022 05:36 AM/DISC: 07/28/2022 05:36 AM

http://www.businesswire.com/news/home/20220728005007/en

Wed, 27 Jul 2022 21:36:00 -0500 en text/html https://apnews.com/press-release/business-wire/technology-72e29fe4b0824990b4236b102d7faacb
Killexams : D2M Advances to a Premier Partner in the ServiceNow Partner Program

This achievement recognizes the outcome-driven service and solution partner's accomplishments as a ServiceNow partner and the results they've delivered to clients.

D2M, the managed services division of Digital Intelligence Systems (DISYS), today announced its advancement to Premier Partner in the ServiceNow Partner Program. D2M supports ServiceNow customers with end-to-end ServiceNow solutions that enable organizations to optimize the value of their ServiceNow investment at every stage.

As digital workflow platforms are quickly becoming the foundation of departments across an enterprise to meet expectations to deliver fast, agile, and personal services at scale, D2M works with organizations to modernize their service delivery workflows to help Excellerate the quality, cost, and predictability of their initiatives. D2M works with organizations to help them determine the potential of ServiceNow for their enterprise, build out an implementation strategy, and provide full lifecycle support for the implementation. For organizations who currently utilize ServiceNow, D2M will analyze and identify any gaps in their current usage to ensure their teams are fully leveraging and optimizing the Platform's functionality to give their teams the best competitive edge.

"As a strategic partner for many global decision-makers, ServiceNow has allowed us to address our customer's digital workflow challenges and Excellerate their team's performance on mission-critical initiatives, which is now even more important as departments across an enterprise continue to face the adoption of a hybrid work environment, economic uncertainty, and the shortage of top talent," said Rajiv Tandon, Vice President- Head of Business, D2M. "We're proud to have achieved ServiceNow's Premier Partner Program, and proud of the level of service we have been able to provide our clients to ultimately attain this status."

D2M's transition to Premier Partner recognizes achievements in the ServiceNow partner assessment methodology, which identifies the activities, accomplishments, and commitments that demonstrate D2M's level of ServiceNow investment and go-to-market maturity.

About D2M

D2M, as part of DISYS, is an outcome-driven services and solutions partner, who for more than 25 years has served enterprises across their IT operations and digital initiatives to address various technological challenges that result in mission-critical impacts. Whether it is day-to-day infrastructure support issues, innovation, and advancements in digital transformation, or leveraging automation and machine learning, we build solutions that accelerate digital transformation journeys to meet their critical business goals. D2M is headquartered in McLean, VA, with more than 45 offices worldwide. For more information about D2M, visit www.d2mservices.com.

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