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Mac OS X v10.6 Troubleshooting
Apple Troubleshooting guide
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Tue, 02 Aug 2022 05:04:00 -0500 en-US text/html
Killexams : Apple Stores Get New Diagnostic Tool for iPhones With Unexpected Restart Issues

Apple Stores and Apple Authorized Service Providers have a new tool in their arsenal to determine if a customer's iPhone is unexpectedly restarting.

iPhone Apple Logo Boot
When a customer with an iPhone 11 or newer indicates their device is unexpectedly restarting, Apple Stores and Apple Authorized Service Providers can run a new "System Stability" diagnostic tool, which will evaluate the device's analytics logs to determine if multiple unexpected restarts have taken place over the previous 14 days.

If the diagnostic determines unexpected restarts have taken place, Apple advises technicians to proceed with a hardware repair, according to an internal memo obtained by MacRumors. If the diagnostic passes, Apple advises technicians to direct the customer to a new support document with hardware and software troubleshooting tips.

The new diagnostic tool provides Apple technicians with a faster way to determine if a customer's iPhone is unexpectedly restarting compared to existing methods, such as restoring the device or manually reviewing analytics logs for kernel panics.

The new "System Stability" diagnostic suite is part of Apple Service Toolkit 2.

Wed, 03 Aug 2022 20:31:00 -0500 en text/html
Killexams : How to factory reset an Apple iPhone and clear all your data

Sooner or later, you will have to completely wipe your iPhone memory — whether it's to clear it of personal data before selling it or just to refresh it for better performance. When that happens, a factory reset is a useful, though nuclear, option. When you're done, you will have what amounts to a brand new iPhone.

Before you get started, it's essential to back up your iPhone. This allows you to restore your backup once the factory reset is done. Even if you don't want or need all your old settings, it's a good idea to hang on to them at least for a while, just in case.

If you're selling or giving away your iPhone, be sure to turn off Find my iPhone before you reset.

Is your iPhone frozen or not responding? Follow our guide on how to reset an iPhone so that you can get up and running again. You should also check out our troubleshooting guide, because there are many steps you can take to fix problems with your iPhone, even if a factory reset doesn’t fix your issue.

How to factory reset an iPhone

Once your backups are in place, the easiest way to reset your iPhone is to start with the Settings app.

Step 1: Go to Settings > General.

iPhone Settings pane.

Step 2: Tap Transfer or reset phone.

iPhone Reset command.

Step 3: Tap Erase all content and settings.

iPhone Erase and Reset setting.

Step 4: Tap Continue.

iPhone Reset process pane.

Step 5: Enter your passcode.

iPhone passcode pane.

Step 6: At this point, your phone will try to back up to the cloud. If it works, you'll be allowed to continue. If not, you'll be prompted to Erase anyway

iPhone Reset Erase pane.

Ensure the phone was restored

Once the restoration process is complete — a process that may take several minutes — check to ensure your phone has been restored to its original factory settings.

If done correctly, you’ll once again see the iOS Setup Assistant upon startup, from which you can then restore your phone from a backup or continue the process as if you were setting it up anew.

iPhone with Reset options Feat image.

What do the other reset options mean?

When you’re resetting your iPhone, iOS 15 presents a host of different options, and it can be confusing deciding which ones to choose. Usually, you’ll want to perform a simple factory reset, but here’s an explanation of what the other options do so that you can choose the best reset for your needs.

Note: If you are selling your phone or turning it over to someone else, the only command that safely erases everything and takes your phone back to its original state is Erase All Content and Settings as described above.

Reset All Settings

This command resets all settings on your iPhone to their default — meaning all network settings and preferences. This is not a nuclear option, as only your system settings get reset. All your apps, data, documents, and files are preserved as is.

Reset Network Settings

Sometimes you just need to refresh your network settings to set up a better connection. Choosing this option resets your network settings, flushes the cache, and deletes any temporary files you have stored on your device. It’s great for those who are experiencing trouble with their Wi-Fi connections.

Reset Keyboard Dictionary

This is a simple resolution to autocorrect failures and involve wiping your keyboard dictionary’s history. Your iPhone’s autocorrect system sometimes hopelessly botches a sentence or word that was fine in its original form and this will solve the problem of getting typo suggestions and irrelevant words when typing.

Reset Home Screen Layout

This is a great option if you want to return to your iPhone home screen’s factory default layout. Many users enjoy installing and rearranging apps on their smartphone’s home screen. If your changes no longer serve their original purpose, you can always reset to start over again.

Reset Location & Privacy

Often, when you’re experimenting with your settings, you can accidentally cause problems. If you need to reinstate your phone’s initial privacy and location settings, consider this reset. You don’t have to worry about losing any other information in the process.

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Sat, 09 Jul 2022 19:59:00 -0500 en text/html
Killexams : 6 Fixes for AirPods Not Switching Automatically Between Apple Devices No result found, try new keyword!Whenever you make a call, play some music, or watch a video on your iPhone, iPad, or Mac, your AirPods are supposed to connect to each device automatically. But several problems—such as compatibility ... Fri, 29 Jul 2022 09:15:14 -0500 en-us text/html Killexams : How to connect Apple AirPods to an iPhone

how to connect AirPods to iPhone

If you have just purchased your first pair of Apple Airpods and are wondering how to connect them to your iPhone, you will be pleased to know that Apple makes the connection process very easy. If you are setting up your AirPods for the very first time, it is advisable to make sure that your iPhone or iPads operating system is updated to the latest version.

This quick guide will take you through the process of connecting your Apple AirPods to an iPhone as well as troubleshooting any problems you may experience after you have made a connection when using your AirPods daily perhaps you need to reconnect. If you are experiencing problems when trying to connect AirPods to an iPhone, we have also included several troubleshooting tips. You might be able to correct an issue if your iPhone and earbuds are not communicating correctly by disconnecting and reconnecting your AirPods.

First, we will start with how to connect your AirPods or AirPods Pro to your phone. This can be accomplished by going to the “Settings” app on your Apple device and then selecting “General” and then “Software Update”. Once your up-to-date return to the home screen on your iOS device and make sure that your AirPods are charged. Normally Apple provides enough charge straight out-of-the-box.

How to connect Airpods to iPhone

1. With your AirPods still in the charging case, simply bring them close to your iPhone and open the charging case lid and hold it next to your phone. After a few seconds you will see an animated pop-up appear labeled AirPods with an animation of the AirPods charging case spinning and opening. Underneath, a button labeled Connect will be available.

2. Press the Connect button and follow the instructions on the following screens.

3. If you have already set up the Apple “Hey Siri” personal assistant feature on your iPhone, it will be available on your AirPods once you connect them to your iPhone automatically. If you haven’t yet set-up the Siri service on your iPhone, Apple will guide you through the process, as you connect your AirPods.

4. Once you have connected your AirPods to your iPhone they will automatically be connected to your iCloud account as long as your phone was signed in at the time of connection and will be automatically set up with any of your supported devices that are also signed into iCloud with the same Apple ID. Making it very convenient to swap from one device to another when needed.

connect AirPods to iPhone

Troubleshooting Airpods connection

If you are experiencing problems connecting AirPods to your iPhone, follow the troubleshooting tips below.

1. As explained above, the first port of call if you are experiencing problems is to check your iPhone is running the latest iOS operating system. This can be checked by going to Settings > General and selecting Software Update.

2. Once your iPhone is up-to-date, make sure the charging case is charged and both AirPods are also charging correctly by checking the status light. On the MagSafe Charging Case, the status light is on the front of the case. If you have a Wireless Charging Case, the status light will be on the front of the case or if you have a non-wireless charging case, the status light is situated inside on the flat area between your AirPods.

connect Apple AirPods to iPhone

To charge your AirPods case using a cable, you can use a USB-C to Lightning Cable or a USB to Lightning Cable depending on the device or adapter you are charging them from.

3. Check the Bluetooth connection on your iPhone or iPad is enabled by going to Settings > Bluetooth. This needs to be on for your AirPods to connect correctly.

4. If you see that your AirPods are already connected via a Bluetooth connection, make sure they are selected as your preferred audio device. This can be done in the Control Centre on your iPhone, iPod touch or iPad by swiping down from the top right-hand corner of the screen and the latest iPhones or up from the bottom edge of the screen on older devices.

5. If you are still experiencing problems, close the lid of your AirPods charging case and wait 15 seconds. Move them close to your device and open the lid and press the small setup button on the outside rear of the charging case. When doing so, the status light will flash white, showing that your AirPods are ready to connect to your iPhone. You should now see the connection animation appear on your device’s screen with a Connect button underneath as in the image above.

Resetting your AirPods

1. If you would like to reset your AirPods, replace the earbuds in their charging case and close the lid, wait 30 seconds before once again opening the lid of your charging case.

2. On your device go to the Settings application and select Bluetooth and then tap the More Info button showed by a small “i” in a blue circle next to your AirPods.

3. Select Forget This Device from the displayed options and confirm your choice. You have now reset your AirPods and you will need to reconnect them to your iPhone, iPad or iPod. Simply open the lid and press and hold the setup button on the back of the case for 15 seconds until the status light flashes white. Bring the AirPods close to your device and you should see the connection screen and animation appear once again.

If you are still experiencing issues trying to connect your AirPods to your iOS device, it might be time to have a chat with an Apple Genius Bar representative or jump over to their official support site for more information.

Filed Under: Apple, Guides, Top News

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Tue, 26 Jul 2022 23:56:00 -0500 Julian Horsey en-US text/html Killexams : I'm an Apple Store technician. It's a tough job, but I love the joy of fixing a customer's beloved device.

Tyra Reeder

  • Tyra Reeder, 21, works in Maryland at the first unionized Apple store.

  • She's currently in the process of transitioning to a full-time position and has been a vocal participant in the store's move to unionize.

  • This is Reeder's story, as told to writer Jenny Powers.

This as-told-to essay is based on a conversation with Tyra Reeder, 21, who works at the first unionized Apple store located in Towson, Maryland. This conversation has been edited for length and clarity.

I grew up on Apple products. Ever since I was a kid, I dreamed of one day working for the company.

As an Apple nerd at heart, I couldn't wait to turn 18, which is the minimum required age to apply for a job there. When my 18th birthday finally rolled around, I applied to work at the Towson Town Center Apple store in Maryland, near Towson University, where I was a freshman.

It was January 2020, and unbeknownst to everyone at the time, COVID-19 would hit just two months later. The pandemic brought everything to a standstill and forced all nonessential businesses to temporarily close their doors.

It took a year and 8 months before Apple contacted me regarding my job application

When Apple sent me an email to schedule a preliminary interview, I was ecstatic and immediately called my parents to share the news. The interview process took roughly two months and consisted of an initial phone call, a group Zoom call, and a one-on-one Zoom with the store manager.

I received a job offer for a part-time position as a technical specialist and started work in January 2022. In that role, I'd check in repairs and handle basic troubleshooting and diagnostics for all sorts of devices.

I was earning $20 an hour, a significant jump from the $13 an hour I was making at my last job. Even as a part-time employee, I had access to countless benefits, including health and life insurance, vision and dental plans, discounted Apple stock, and product discounts.

My onboarding began with a three-day virtual training program, followed by a month of in-store training in the product zone to become acquainted with the product line.

From there, I transitioned over to the Genius Bar

I underwent an additional three weeks of training in preparation for my role as a technical specialist. Working at the Genius Bar can be an emotionally charged experience because, for the most part, the people coming in are already pissed off that their phone has some sort of issue.

My job is not only to determine if we can repair their device but also to repair the relationship between the customer and Apple. In the time I have with customers, my goal is to find a way to rebuild the bridge that, in their mind, has already been burned.

Some days behind the Genius Bar, I feel like a therapist or a marriage counselor, while on other days I feel like someone's punching bag. I understand a device like a phone enriches people's lives in so many ways, which makes them become very passionate about it. But there's still no reason to yell and scream or demean me and call me names.

When I feel emotionally drained, I often talk to my coworkers

They have become like family to me and can relate to exactly what I'm going through.

During my shifts, which can run anywhere from six to nine hours, we get an hour lunch break. I always make a point of leaving the store so I can decompress. That hour is usually all I need to come back feeling refreshed.

Outside of the store, we don't wear our Apple shirts. People have been known to approach us for help when we're off the clock, and sometimes all they need is a glimpse of our Apple shirt peeking out of our coat.

They'll come running over to us, phone in hand, asking us to fix it or inquiring when the new iPhone is coming out. The truth is, we have no idea when the new phone model is coming out until right before it hits the store.

Cracked displays are the most common hardware issue that brings people into the store

Not a single day goes by where I don't see a cracked display. If you don't have AppleCare, there's no easy way to look you in the eye and tell you it's going to cost you somewhere in the range of $300 for a display replacement, but that's the truth when it comes down to it. Whether we're giving you the cost of a repair or suggesting it might be time to consider replacing your device, it's not because we want you to spend your money.

When it comes to software issues, unexpected restarts — or what we refer to as a "Boot Loop," where your screen is stuck on the Apple logo — are the most common challenges that customers encounter.

Usually, a restore is all it takes to get it up and running and get you out the door

Keep in mind that in order to get your phone fixed at all, whether it's a hardware or software issue, you must know your Apple ID. When it comes to your Apple ID, we don't know it nor can we find it for you. You can call support and they can guide you through the process of retrieving it, but even they can only assist you to a certain degree before it's just up to you.

I once had a customer who pleaded with me to get inside her locked phone because she was trying to gain access to photos of her mom, who recently passed away.  Sadly, there was nothing I could do to help her because once we restart the phone, we lose everything in the process.

For every painful or difficult experience, there's a heartwarming moment that makes it all worth it

Sometimes, I witness a kid come in so excited because they've managed to save up enough money to buy their first phone. Others, a little old lady comes in upset that her phone doesn't ring, only for me to turn her ringer on and have her look up at me, wide-eyed, like I performed some sort of miracle.

At the moment, I'm in the process of becoming full-time and moving up to the "expert" level, which means I'll get to open up phones and fix them myself. I'm currently on a gap year at school, but plan to return in the fall and complete my undergraduate degree in communications.

I see myself here long term, and my goal is to one day become a Lead Genius and work my way up to management.

Apple is a company I've come to and found a family at

Every morning I wake up grateful for the opportunity I've been provided with. But like the Apple credo says, "Because good enough isn't," there are certainly things many of my colleagues and I believe we could do better.

That's why I was a vocal participant in our accurate move to unionize, and why now that we are the first store in the country to do so, I plan to play an active role in the negotiating process.

After all, we are the face of Apple.

When you come into the store, you're not looking at Tim Cook or Deidre O'Brien. You're looking at Tyra Reeder and people just like me. In order to do our best, we need to feel our best, and being fairly compensated and having a schedule that takes our mental health into consideration does just that.

Read the original article on Business Insider

Mon, 01 Aug 2022 11:11:00 -0500 en-US text/html
Killexams : How to delete an iCloud account

Want to get rid of your iCloud account? Here’s how to permanently delete it – and your Apple ID – in just three steps.

Deleting an iCloud account isn’t a decision to be taken lightly. Your iCloud account is attached to your Apple ID and you can’t ditch one without losing the other, along with any other data, content or services associated with your Apple ID.

This includes any photos, videos and documents stored in iCloud, messages and calls sent via iMessage, FaceTime and iCloud Mail, and access to apps like the App Store, iTunes Store, Apple Books, Apple Pay and Find My iPhone.

You’ll see any Apple Store appointments and AppleCare support cases cancelled and account deletion is permanent, meaning you won’t be able to retrieve or restore your data later on if you change your mind. For this reason, it’s a good idea to back up your data beforehand.

If you’re still interested in deleting your iCloud account and Apple ID, read on to learn how to do it. You can also scroll down to the Troubleshooting section of this guide to learn about account deactivation.

What you’ll need: 

  • An iCloud account 
  • A browser 

The Short Version 

  1. Go to and sign in to your account 
  2. Click Request To Delete Your Account 
  3. Enter a reason and hit Continue

How to delete an iCloud account

  1. Step

    You may be asked to confirm you’re you by entering a code from your iPhone or another Apple device. how to delete an icloud account

  2. Step

    Click Request To Delete Your Account

    You can find this option at the bottom of the page below the Delete Your Account heading. how to delete an icloud account

  3. Step

    Choose a reason for deleting your account and click Continue

    Follow any additional steps and your account will be deleted. how to delete an icloud account


Can I delete my iCloud account without deleting my Apple ID?

No, you’ll need to delete both.

Can I temporarily deactivate my account instead?

Yes you can. Simply log into your account and select Request To Deactivate Your Account. Then just follow the steps on screen to deactivate your account.

Your access to Apple apps and services will still be restricted, but you’ll be able to reactivate your account when you decide to come back to restore your history and data. That said, Apple still recommends you back up your data before you take any steps to deactivate your account.

Fri, 29 Jul 2022 02:35:00 -0500 By Hannah Davies en text/html
Killexams : How to right-click on Mac

Explaining how to right-click on Mac feels like a throwback to the last century. After all, Apple moved on from the one-button mouse way back in 2005 and yet it remains an often-asked question.

Why? Well, one look at Apple's Magic Mouse and trackpad makes it clear: there isn't a button in sight, never mind a right-sided one!