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Exam Code: Servicenow-CIS-RC Practice exam 2022 by Killexams.com team Servicenow-CIS-RC Certified Implementation Specialist - Risk and Compliance The ServiceNow Certified Implementation Specialist – Risk and Compliance Exam
Specification defines the purpose, audience, testing options, exam content coverage,
test framework, and prerequisites to become Certified Implementation Specialist – Risk
and Compliance certified.
The Certified Implementation Specialist – Risk and Compliance exam certifies that a
successful candidate has the skills and essential knowledge to contribute to the
configuration, implementation, and maintenance of ServiceNow Risk, Policy and
Compliance, and Audit Management applications.
Exam content is divided into Learning Domains that correspond to key subjects and
activities typically encountered during ServiceNow implementations. In each Learning
Domain, specific learning objectives have been identified and are tested in the exam.
The following table shows the learning domains, weightings, and sub-skills measured by
this exam and the percentage of questions represented in each domain. The listed subskills should NOT be considered an all-inclusive list of exam content.
1 GRC Overview
• GRC Positioning and Framework
• Key Terminology
• Technical Details
2 Implementation Planning
• Use Cases
• Implementation Team
• Implementation Checklist
• Personas, Groups, and Roles
3 Entity Scoping
• Entity Scoping Overview
• Entity Type Approach
• Entity Class Approach
• GRC Entities Architecture
4 Policy and Compliance Implementation Approach
• Policy and Compliance Record Lifecycles
• Policy and Compliance Architecture
• Policy Management Lifecycle
5 Risk Implementation Approach
• Risk Record Lifecycle
• Risk Architecture
• Risk Scoring
• Risk Management Lifecycle
6 Extended Capabilities
• Content Packs
• Performance Analytics
• Other Platform Capabilities
7 Audit Management Implementation 5%
The exam consists of approximately (45) questions. For each question on the
examination, there are multiple possible responses. The person taking the exam reviews
the response options and selects the most correct answer to the question.
Multiple Choice (single answer)
For each multiple-choice question on the exam, there are at least four possible
responses. The candidate taking the exam reviews the response options and selects the
one response most accurately answers the question.
Multiple Select (select all that apply)
For each multiple-select question on the exam, there are at least four possible
responses. The question will state how many responses should be selected. The
candidate taking the exam reviews the response options and selects ALL responses that
accurately answer the question. Multiple-select questions have two or more correct
After completing and submitting the exam, a pass or fail result is immediately
calculated and displayed to the candidate. More detailed results are not provided to
If a candidate fails to pass an exam, they may register to take the exam again up to
three more times for a cost of $100. Certified Implementation Specialist - Risk and Compliance ServiceNow Implementation information source Killexams : ServiceNow Implementation information source - BingNews
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https://killexams.com/exam_list/ServiceNowKillexams : D2M Advances to a Premier Partner in the ServiceNow Partner Program
This achievement recognizes the outcome-driven service and solution partner’s accomplishments as a ServiceNow partner and the results they’ve delivered to clients.
MCLEAN, Va., August 05, 2022--(BUSINESS WIRE)--D2M, the managed services division of Digital Intelligence Systems (DISYS), today announced its advancement to Premier Partner in the ServiceNow Partner Program. D2M supports ServiceNow customers with end-to-end ServiceNow solutions that enable organizations to optimize the value of their ServiceNow investment at every stage.
As digital workflow platforms are quickly becoming the foundation of departments across an enterprise to meet expectations to deliver fast, agile, and personal services at scale, D2M works with organizations to modernize their service delivery workflows to help Improve the quality, cost, and predictability of their initiatives. D2M works with organizations to help them determine the potential of ServiceNow for their enterprise, build out an implementation strategy, and provide full lifecycle support for the implementation. For organizations who currently utilize ServiceNow, D2M will analyze and identify any gaps in their current usage to ensure their teams are fully leveraging and optimizing the Platform’s functionality to provide their teams the best competitive edge.
"As a strategic partner for many global decision-makers, ServiceNow has allowed us to address our customer’s digital workflow challenges and Improve their team’s performance on mission-critical initiatives, which is now even more important as departments across an enterprise continue to face the adoption of a hybrid work environment, economic uncertainty, and the shortage of top talent," said Rajiv Tandon, Vice President- Head of Business, D2M. "We’re proud to have achieved ServiceNow’s Premier Partner Program, and proud of the level of service we have been able to provide our clients to ultimately attain this status."
D2M’s transition to Premier Partner recognizes achievements in the ServiceNow partner assessment methodology, which identifies the activities, accomplishments, and commitments that demonstrate D2M’s level of ServiceNow investment and go-to-market maturity.
D2M, as part of DISYS, is an outcome-driven services and solutions partner, who for more than 25 years has served enterprises across their IT operations and digital initiatives to address various technological challenges that result in mission-critical impacts. Whether it is day-to-day infrastructure support issues, innovation, and advancements in digital transformation, or leveraging automation and machine learning, we build solutions that accelerate digital transformation journeys to meet their critical business goals. D2M is headquartered in McLean, VA, with more than 45 offices worldwide. For more information about D2M, visit www.d2mservices.com.
ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.
Fri, 05 Aug 2022 02:16:00 -0500en-UStext/htmlhttps://www.yahoo.com/now/d2m-advances-premier-partner-servicenow-141600415.htmlKillexams : Is ServiceNow Stock a Buy Now?No result found, try new keyword!Those headline numbers look solid, but ServiceNow reduced its guidance for the core subscription business, which brought in 95% of its revenue in the first half of 2022. For the full year, it expects ...Tue, 02 Aug 2022 21:10:00 -0500text/htmlhttps://www.nasdaq.com/articles/is-servicenow-stock-a-buy-now-1Killexams : Saitech Inc is ServiceNow approved & authorized business partner
Saitech Inc is proud to announce it has been approved as a ServiceNow business partner.
ServiceNow’s powerful yet simple cloud platform has the advanced capacity and infrastructure necessary to integrate IT strategy, design, transition, and operation. By centralizing records for all IT processes and supporting the development of unique applications to meet a variety of needs, this platform enables increased efficiency and productivity for all types of business users.
Government organizations will benefit from a consistent, intuitive user experience at a low cost for easily consolidating, managing, and sharing data and resources. IT experts rely on ServiceNow solutions for smoother, more effective implementation of business processes throughout the entire organization by making the right information more accessible to the right people.
As an approved partner of ServiceNow partner ecosystem together we will revolutionize the way people work. By partnering with ServiceNow, we align forces with the fastest growing cloud company providing service management for every department in the enterprise—all delivered through the Enterprise Cloud.
Saitech Inc offers ITSM (IT Service Management) includes the processes and technology used to plan, deliver, and support IT services. IT Service Management (ITSM for short) focuses on customer needs and IT services for customers rather than on IT systems. ITSM stresses continual improvement.
The main idea behind ITSM is the delivery of IT as a service. This goes beyond traditional IT support. Instead, ITSM is more inclusive. It describes the processes and tools IT teams use to manage IT services, end to end, and covers all information technologies within an organizations aligns an IT team’s goals with the broader objectives of the business, and that their actions support the overall mission.
Saitech Inc is an innovative value-added supplier for information technology hardware, software, supply chain services to support cloud computing, data center management, data storage, rugged mobility devices, marine electronics, and office equipment. Saitech Inc provides a total solution to IT acquisitions by providing multi-vendor hardware and software along with significant pre-sale and post-sale services. We provide significant value-added services consisting of configuration consulting and design, systems integration, installation of multi-vendor computer equipment, customization of hardware, product technical support, maintenance, and end-user support.
Fri, 08 Jul 2022 12:00:00 -0500PRUndergrounden-UStext/htmlhttps://www.digitaljournal.com/pr/saitech-inc-is-servicenow-approved-authorized-business-partnerKillexams : Tercera backs Valiantys to drive Atlassian across the enterprise
Digital teamwork is booming, so it's no surprise that there's growing demand from enterprises for help in implementing collaboration and work management solutions. This in turn is attracting investment into consulting firms serving this demand, such as Valiantys, one of Atlassian's top global consulting partners. Last month the company closed an investment from Tercera, which specializes in growth equity for cloud professional services, alongside a majority stake from private equity investor Keensight Capital. I spoke to Tercera and to Lucas Dussurget, CEO at Valiantys, about the company's plans to drive enterprise adoption of Atlassian. Dussurget says:
We're super excited about the growth journey of Atlassian, and we want to double down ... Until [a few] weeks ago, Valiantys had been 100% bootstrapped, [We] had to learn to run a profitable, sustainable business for 15 years. But we thought the time was right to bring outside investment, because of the scale of our ambitions.
Valiantys is exclusively focused on Atlassian and covers the full breadth of the vendor's products. It was one of the first to expand beyond Atlassian's core market in agile developer teams into broader IT service management use cases, and in 2013 Atlassian acquired one of its apps to become the foundation of its Jira Service Management product. Alongside its agile development and IT service management practices, Valiantys also has a cloud migration practice, and expects to use the investment to build out practices to support enterprise work management and data and analytics.
Agile processes across the enterprise
Broadening the scope of Atlassian work management to bring digital workflows into enterprise functions such as facilities management, HR and compliance is a particular focus at the moment. As well as technology implementation, helping clients adopt new working practices is an important part of what Valiantys brings, as Dussurget explains:
We are, if you want, the customer success arm of Atlassian. Atlassian produces fantastic software. But to realize the value of the software, customers really have to adopt not just a product, but new ways of working, new practices. In the software world, we talk a lot about agile, especially scaled agile practices. In IT, it's a lot about the latest versions of ITIL and having a more agile ITSM. And again, putting agile outside of IT in other teams.
The common theme is bringing agile practices across the board, and having the tools that enable those practices to scale and be successful. That's where we come in.
One example of bringing this agile approach to more general-purpose business processes is a large global insurance company that Valiantys recently helped to digitize its handling of documents for assessment by underwriters. These had previously been managed via a shared email inbox accessed by several hundred people. The process was moved to JIRA, providing improved traceability and a full audit trail, along with tracking of service level agreements, escalation paths and better reporting. As well as boosting productivity, it's now easier to co-ordinate globally and identify areas for further improvement.
Competition with ServiceNow
This type of project, along with IT service management, increasingly brings Valiantys and its Atlassian solutions into competition with ServiceNow. Dussurget says:
The key reason why we win more and more against ServiceNow [is] the time to value of the platform. ServiceNow is a powerful product, but it's a product that takes a very long time to realize the value of. It's a bit like deploying SAP — you need years of investment to have something that delivers value.
A solution based on JIRA can be implemented in just a few months, and is also easier to adapt when processes change, he explains. Having a single solution that can be used across development teams, IT and other functions is another advantage. The final factor is cost — one large customer reduced its cost of ownership by 60% after switching IT service management from ServiceNow to JIRA, he says. But he goes on to acknowledge ServiceNow's role in helping to create the market:
In some ways, ServiceNow has prepared the ground for us, because they've spoken to many IT departments about what they call enterprise service management, which is that same concept of applying workflow management platforms to non-IT workflows ...
The barrier is often that time to value. It's often the fact you've got hundreds of workflows, they are not standard. Not like IT workflows, which to a significant extent, are quite standardized by frameworks like ITIL. Here, we're talking about business operations workflows that are custom to every single organization out there.
Having a solution that provides a fast enough time to value that it justifies rolling out and investing in having such a solution for a much larger population of users, that's a challenge that [enterprises] are talking to us about.
Change management is an important part of the service offering when implementing this type of project. He elaborates:
When customers come to us, often they've already heard about Atlassian. They even already know that they want to use Atlassian. The challenge that they face is, 'How do we manage that change? How do we get our teams enabled? How do we re-engineer potentially our processes? We understand our challenge, we understand how this tool is going to help us solve it. But we still need someone to manage that change, to manage that transformation.
That's where we come in. We come in to manage those transformation programs. We advise customers on the whole change management, or even we run it for them, from training and enablement to potentially re-engineering processes or reviewing processes, to identify inefficiencies so that we get to our target state.
One further advantage of digitizing teamwork — which Valiantys is already exploring within its own virtual team processes — is the ability to collect performance data and then use that data to Improve operations. He explains:
If all your processes are digitized, every single interaction, everything that happens, is a data point that you can mine, and where you can find lots of inefficiencies in your organization. Why are these people doing this? Why is this part of the process taking so long? Why are these people not following the process? You find all these inefficiencies, and you get actionable management information.
That's something that for me — because we do the same thing for ourselves — as a CEO, I love because that continuous improvement idea is great in practice, but when you have the data that you can mine to measure where you have inefficiencies in your processes, and measure also the impact of any changes you're making to your processes, it's really super-powerful.
Penetrating the enterprise market
For Tercera, the potential of this enterprise work management market means that the Atlassian ecosystem has always been on its radar to invest in. Bill Petty, Partner at Tercera, says:
When we launched Tercera 18 months ago, Atlassian was one of the ecosystems that we said, 'We want an investment and exposure to this space.' What Atlassian is doing is going to be scaling to 10 billion in annual revenue, and there's just a massive services opportunity associated with it — and they're a really partner-friendly ecosystem.
Tercera believes its advice will help Valiantys penetrate the enterprise market, especially in the US, where the company, originally established in France, is already growing fast. This coincides with Atlassian itself taking steps to grow its global enterprise sales after last year hiring Kevin Egan, a Salesforce veteran who has held similar roles at both Dropbox and Slack. The opportunity across the enterprise is one that Valiantys is well positioned for, as Petty argues:
Every business is becoming a software business, doesn't matter if you're a manufacturing business, software is becoming core. So one of the service offerings that I'm most excited about, for both Atlassian and Valiantys, is this JIRA agile at scale. In order to do that, and implement it across the enterprise, it really helps to have a service provider who has a presence globally. And there's not many Atlassian service providers that have a footprint that's global, and more importantly, have the deep sophistication and understanding of the product set to help clients deliver on the value they're looking for from Atlassian.
Tue, 02 Aug 2022 08:30:00 -0500BRAINSUMentext/htmlhttps://diginomica.com/tercera-valiantys-atlassian-enterpriseKillexams : Don’t Let Video Be A Communication Pain Point For Your Organization
Scott Murrayis the SVP for the Production and Streaming Business Unit and also runs Corporate Marketing within Telestream.
Nearly every organization today uses video for its communications. Remote and hybrid work accelerated this trend over the past few years as companies found new ways to communicate with off-site employees and customers. It’s now a requirement for organizations to communicate effectively and efficiently, which can be made much easier by using video for everything from video conferencing and live events to employee training, social media, lead generation and customer service. Now, more than ever, the quality and look of these videos define an organization’s brand image, perception and success in the market. There’s no room for half-baked, substandard video when a company is trying to make its best impression.
While many companies recently grew their video production and distribution capabilities, the speed of implementation has come at a cost for many. Organizations have found themselves with a disparate collection of siloed video tools that are cumbersome, costly to use and don’t work well together. This makes it a perfect time for organizations to reevaluate video production and distribution strategies and establish a foundation that smartly addresses current and future video needs with a single video platform.
Think About Video Holistically
Making video part of an organization’s weekly run-rate marcom activities doesn’t have to break the budget or unduly burden resources. Video production and distribution tools (aka streaming) are less expensive and more capable than ever before. And they can often be unified under one platform. Many companies will find themselves using different video tools for different uses—one set of tools for video conferencing, another for live events, another for on-demand videos and so on—which incurs unnecessary costs, both monetary and temporal, from production, content management and distribution standpoints.
Create A Cohesive Video Strategy
Before you settle on the video platform that is right for your business, it’s important to take a long view of your needs. How can video be used to engage employees, customers, prospects and the general public? Are you using video effectively now, or are there ways to expand video usage to generate more leads, close sales, train employees and communicate with key stakeholders within your organization? What are your current costs like to produce your content? Look at your video quality compared to your competitors and identify areas where properly produced content can help you compete more effectively. It’s a good idea to look outside your industry too and explore innovative video marketers, not just direct competitors, for inspiration.
Realize, too, that there are only two types of video: live and VOD (video on demand). Live video is exponentially more challenging and stressful than simulated live—or as we like to refer to it, “sim-live.” This is when you pre-produce a show or webinar and play out the VOD as if it were live and then easily add talking live Q&A at the end. As part of your cohesive video strategy, this is a fundamental step. After all, that’s how much of “live” TV is actually created—because in the end, it’s all about control.
Don’t forget to measure your results. Any effective strategy is cemented in agreed-upon and trackable key performance indicators; some specifically video-based metrics to keep an eye on include the number of unique views and repeat views, the average watch time per viewer, conversion rates from registration forms to attending a live event and many more.
Once you know what you want to achieve, work your way backward from the final product you have in mind. What do you want your videos to look like? For example, a town hall could look a lot like a Super Bowl-style production with pre-produced segments, branded graphics, live interviews or ads. Webinars or training sessions should integrate PowerPoint slides with expert videos and engaging, personalized content. Product launches deserve a charismatic on-camera or voice-over talent, with high-quality imagery and video inserts to put the new product in the best light.
After you determine the video experiences you want to create, you can identify different elements required for production and distribution. For example, a more advanced production utilizes multiple cameras, live music integration, green screens (think of a weather person standing in front of a map) to make images more interactive or other graphics. With this scope in mind, you can start to refine the requirements for your video production and distribution tools.
Produce And Distribute Video On Your Terms
The best ROI will come from your ability to repurpose and “templatize” each of your productions and processes. Not only does this return significant cost savings, but it also delivers a predictable high-quality output along with a consistent brand image. Pay special attention to your distribution channels and how people will consume your videos. One critical strategy is to own your distribution channels. For example, while YouTube is ubiquitous, it also represents a loss of control with ads that pop up (some even from your competitors), no customization capabilities and minimal content protection measures to prevent bad actors from accessing your content.
Focus on distribution channels that fully support your business. This should include live streaming to a web browser or mobile app or 24/7 video on-demand streaming through a secure website that you control.
Keep Video Tools Open And Flexible
There are many vendors in this evolving space that can deliver the video production and distribution capabilities you need, whether as point solutions or more holistic platform offerings. Look for professional-grade video tools that have an open architecture that can be expanded over time for integration with new software, hardware or services. Cloud-based tools often offer greater flexibility and security-rich features. Easy, intuitive tools also help ensure that employees don’t need in-depth or expensive expert training.
The bottom line is that video no longer needs to be a pain point or source of anxiety in your organization. Once you’ve gathered information about your production and distribution needs, create an organizational strategy to meet and exceed the requirements you’ve identified. Then devise a unified video approach that will meet your needs well into the future.
Mon, 01 Aug 2022 01:45:00 -0500Scott Murrayentext/htmlhttps://www.forbes.com/sites/forbestechcouncil/2022/08/01/dont-let-video-be-a-communication-pain-point-for-your-organization/Killexams : When Too Much Choice Is A Bad Thing
Supercharged by the acceleration of digital transformation, every operational process has been under scrutiny. This has meant nearly every organization has moved some or all of its workloads to the cloud, starting with customer data. This has fuelled the growth of enterprise SaaS vendors, and arguably the most successful has been Salesforce. But they have not been the only winners; Microsoft, ServiceNow, Workday and Google Cloud Platform (GCP) have all seen massive growth.
But the hidden figures are the consulting costs that are required to implement enterprise SaaS. Salesforce reports that partners lead 70% of customer implementations and 89% of customers use partner apps. For every dollar spent on Salesforce in 2019, it was estimated that $4.29 was spent in the ecosystem. By 2021, this had climbed to nearly $5, and it is estimated to increase to $6.19 by 2026. If you take the overall growth of Salesforce revenue over this period, then it represents a 3.5 times increase in revenue for the ecosystem. This comes from IDC’s recent research.
App Stores Are Just Directories
Choosing a partner is as big a decision as choosing the platform. There is too much choice. Salesforce has over 2,000 partners. When looking at vendor platforms, you can evaluate functionality. But how do you evaluate a partner that is made up of teams of people when you have little or no control over who is going to be scheduled on your project?
When talking with a colleague of mine from an analyst firm, he said that he sees a common theme across the customers he is working with. Given there are now thousands of consulting firms for each cloud platform, customers are struggling with identifying, evaluating and selecting the best consultants for their service needs. It is time-consuming, and there is not a centralized hub for insights, best practices or data analysis. Many customers are frustrated, as they feel like they have no clarity on resources needed for a project, the skill level of the consultants assigned, the cost for the project and the proposed quality of delivery.
Obviously, the clearer you are on the scope of the project and the architecture of the solution, the easier it is to narrow down your search. Implementing CPQ requires a different skill set than implementing an omnichannel service call center. Upfront analysis skills are probably portable to other projects, but architectural design, solution design and configuration are wildly different depending on the project.
Picking The Perfect Partner
As I said, you are picking a long-term partner. This is not like picking a restaurant. It is closer to finding a soulmate on Match.com, but with no prenup.
Choosing a well-known or top-tier firm does not certain success. There are some stunningly good firms that are great in a niche area, such as CPQ, that could be the perfect fit, but an app store search may list them on page five of the results. Who would ever look past page two?
The data in these results can be captured to apply a more intelligent search to shortlist consulting firms. Companies have developed a database based on more detailed questions about partner competencies. Then their algorithms shortlist companies based on a customer’s business requirements. What is important is that the list will surface those firms that are experts and that may not necessarily appear on app store shortlists, which are based on typical size and revenue criteria—or the human bias of the vendor account team. Often, these teams make recommendations based on firms they’ve worked with before without any measure of the success of the projects.
The Devil Is In The Details
The magic is in the probing questions you can ask of possible partners. These questions can be applied via algorithms to create shortlists, or you can ask them yourself of possible service providers:
• What is the intellectual horsepower of the people hired? How qualified are they? How are they trained? What is the ratio of business analysts to architects to designers to admins to developers to project managers?
• How rigorous and complete is their implementation methodology? What is included in their business analysis, org discovery, architectural design, user stories, DevOps cycle, documentation and, finally, training.
• What applications are used to support the methodology? If the answer is MSOffice or GoogleDocs, then you may need to reconsider their bid.
• How do they leave their clients? Are clients able to continue to innovate with well-documented org and ALM processes? Or are they left dependent on the consulting firm?
This is clearly only a subset of the questions you can ask, but it gives you an idea of the depth of analysis that is required to be able to use a data-driven approach and the value of the database that is being created.
We talked to executives who have been both consultants and ISVs. They see the importance of marketplaces as a discovery and purchase model for buyers. However, they also recognize the growth in the number of providers and sellers in these marketplaces has also created challenges for buyers to discern the best fit for their companies. This is why offerings like databases can help buyers and sellers in marketplaces align better.
The size, complexity and risk of implementation projects have driven the need for consulting firms. The success of SaaS vendors has driven the scale of partner ecosystems. Hidden data can be exposed to allow more intelligent algorithms to shortlist consulting firms. This process will highlight smaller rising stars and level the playing field that is dominated by the larger firms that win work through better vendor relationships and bigger marketing budgets.
The real winners are customers, who will find better long-term partnerships that will deliver a higher ROI from SaaS platform implementations.
Mon, 11 Jul 2022 00:30:00 -0500Ian Gottsentext/htmlhttps://www.forbes.com/sites/forbestechcouncil/2022/07/11/when-too-much-choice-is-a-bad-thing/Killexams : InEight Leverages 3CLogic Voice Solution for ServiceNow and Salesforce to Streamline Support and Sales Teams
Press release content from Business Wire. The AP news staff was not involved in its creation.
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ROCKVILLE, Md.--(BUSINESS WIRE)--Jul 28, 2022--
3CLogic, the leading voice-enabling and cloud contact center solution for CRMs and customer service management platforms, today announced the deployment of its platform by InEight, a leader in construction project management software leveraged in over 60 countries and trusted on over $1 trillion in projects worldwide. The accurate technology partnership will support both its sales and support operations while integrating with its two primary workforce platforms, ServiceNow® and Salesforce®, for teams located across the United States, Australia, and Sri Lanka.
Leveraging a combination of different voice and call center offerings across both its customer support and sales teams, the organization struggled with streamlining its daily operational workflows due to growing sales opportunities and a desire to scale inbound experiences for a global footprint. More importantly, limited voice integrations with both Salesforce Sales Cloud and ServiceNow Customer Service Management left a heavy dependency on manual work for routine tasks, such as on-call scheduling, impacting the overall productivity of both departments. The use of multiple call center platforms without meaningful integrations to the company’s primary systems of record also complicated the ease with which it could generate meaningful reporting insights without a heavy reliance on data exporting and Excel spreadsheets.
“InEight is always seeking to optimize the level of service it provides to its current and future global customers,” states Scott Workman, Chief Administrative Officer. “The accurate deployment of 3CLogic’s voice and cloud call center solution for our support team is in keeping with that commitment by offering a unified solution that will enable a more personalized and faster form of response and service, while reducing our cost of operations through automation, more efficient support workflows, and enhanced analytical insights.”
Per a accurate 2022 study 1, 72% of individuals list calling as their preferred method of contacting an organization, with 27% of consumers reporting an increase in their use of call centers for services. Yet many sales and customer service representatives list technology as one of the primary hurdles preventing them from meeting customer needs and expectations.
“Organizations are developing a renewed appreciation for voice as a key engagement channel for both sales and customer support,” states Guillaume Seynhaeve, 3CLogic VP of Partnerships and Alliances. “Successful companies are making sure to include it as part of their digital transformation strategies in order to maximize the overall performance of their various teams while delivering the level of sales and service customers have come to expect.”
As part the deployment, InEight will be able to enjoy several enhancements including:
Automation of On-Call Scheduling with ServiceNow CSM – integration with ServiceNow’s native On-Call Scheduling application to replace the manual use of Excel spreadsheets for staff scheduling and save valuable administrative time.
Salesforce Integrated Sales Dialer – streamlined sales operations through the consolidation of two separate dialing solutions into one leveraging 3CLogic’s native dialer and inbound routing workflows with Salesforce’s High Velocity application to optimize agent performance.
Integrated Voicemail Transcription and Assignment with Salesforce Sales Cloud – automatic voicemail transcription and creation of a Salesforce task for all incoming sales inquiries to reduce the time to respond while eliminating mundane work for the sales team.
Integrated Call Reporting with ServiceNow and Salesforce – integration of call data and KPIs with both ServiceNow and Salesforce to enable a consolidated view of engagement activities across both sales and support for easy insights into operational performance.
3CLogic transforms cloud platforms or CRMs by seamlessly integrating voice with existing digital channels. Its innovative solutions extend CRM and data platform capabilities for Global 2000 firms by enabling advanced and scalable features such as optimized self-service experiences, virtual and live agent interactions, and conversational analytics. For more information, please visit www.3clogic.com.
InEight provides field-tested project management software for the owners, contractors, engineers and architects who are building the world around us. Over 575,000 users and more than 850 customers worldwide rely on InEight for real-time insights that help manage risk and keep projects on schedule and under budget across the entire life cycle. From pre-planning to design, from estimating to scheduling, and from field execution to turnover, InEight has powered more than $400 billion in projects globally across infrastructure, public sector, energy and power, oil, gas and chemical, mining, and commercial.
_________________________________ 1 Contact Center Satisfaction Index 2022 I CFI Group
OpSus Recover Managed Disaster Recovery as-a-Service Now Available for AWS Customers
MARLBOROUGH, Mass., July 26, 2022--(BUSINESS WIRE)--CloudWave, one of the largest independent cloud and managed services software hosting provider in healthcare, today announced the availability of the OpSus Recover disaster recovery service in AWS Marketplace, a digital catalog with thousands of listings from independent software and professional services vendors that makes it easy to find, test, buy, and deploy software on Amazon Web Services (AWS).
OpSus Recover is a disaster recovery service that restores data to a prebuilt cloud environment custom configured to meet the requirements of each customer. In the event of a natural disaster, business disruption, or cybersecurity event—where facilities become unavailable and a formal disaster declaration occurs— OpSus Recover provides temporary remote operations and access to hosted systems to allow business continuity until hospital data center operations and data can be restored. As a fully-managed service, OpSus Recover includes the design, project management, implementation, testing, ongoing support, and works in partnership with each hospital to manage change controls. OpSus Recover is available in multiple recovery point and recovery time objectives to meet needs and budgets.
"AWS Marketplace allows healthcare organizations to easily find and source professional managed services, while leveraging the scale, security, and savings that AWS offers," says Erik Littlejohn, President and CEO of CloudWave. "We are pleased to participate in AWS Marketplace as a way to create awareness of CloudWave’s capabilities with hospitals and healthcare organizations looking to evaluate managed cloud services delivered on AWS."
CloudWave is a managed cloud services and information technology (IT) solutions provider dedicated to serving healthcare. The company’s solutions keep electronic health record (EHR) and enterprise systems secure, responsive, and reliable, empowering hospital IT staff to focus on providing value to their clinicians. CloudWave’s focus on providing operational sustainability to healthcare organizations is delivered through a combination of on-demand resources, scalability, cost savings, and uptime guarantees.
CloudWave is a cloud and managed services provider that delivers a multi-cloud approach, helping healthcare organizations with any electronic health record (EHR) service architect, build, and integrate a personalized solution using managed private cloud, public cloud, and cloud edge resources. As the largest, most experienced, and trusted independent software hosting provider in healthcare, CloudWave delivers enterprise cloud services to nearly 250 hospitals and healthcare organizations, supporting 125+ EHR, clinical, and enterprise applications. With decades of experience in disaster recovery and backup, CloudWave can support a wide variety of healthcare IT initiatives that require scalability, reliability, and security.
The company’s OpSus cloud services provide managed hosting, end-to-end disaster recovery, systems management, security, backup, and archiving services that are fully supported by around-the-clock Network and Security Operations Centers staffed by certified healthcare IT and security professionals in the USA. CloudWave also provides secure, cloud-based enterprise imaging as-a-service in partnership with Canon Medical, to help hospitals store, analyze, protect, and share medical images. To learn more visit www.gocloudwave.com
Tue, 26 Jul 2022 02:09:00 -0500en-UStext/htmlhttps://finance.yahoo.com/news/cloudwave-announces-availability-aws-marketplace-140000247.htmlKillexams : MavenNext Strengthens Leadership Team with Promotion of Director of Delivery
-The newly created Director of Delivery position will be accountable for designing and executing the strategic delivery plan-
COLUMBUS, Ohio, July 6, 2022 /PRNewswire/ -- MavenNext, a leading, premier ServiceNow partner and technology solutions company, has announced that Michelle Murtha has been promoted to the position of Director of Delivery. Michelle adds delivery and operational expertise, most notably from her 25 years of experience leading IT operations across multiple industries and a variety of technologies.
MavenNext announces new leadership.
Michelle has worked with organizations like Intel, Nike, Columbia Sportswear, and StanCorp Financial Group, to name a few. Her expertise comes from a combination of working with these organizations and other high-tech retail, healthcare/pharmaceutical, and local government agencies. Michelle's background is centered around application development and implementation, governance and control, and process design and implementation across various projects and programs.
In Michelle's words, "I want to make a significant difference to the customers I serve by digging into the root causes of problems and addressing issues at the core. Solutions are much more than technology—they involve people and processes as well as organizational culture." As an advisor, she considers all obstacles to success and works with leaders to define strategies that address the varying needs of each organization.
Michelle's specialties include IT service management, ITIL, ServiceNow®, IT operations management, incident management, asset management, identity and access management, governance and compliance, business service management, integrations, reporting, and HR technologies.
Michelle holds a bachelor's degree from Portland State University in Social Science, Business Administration, and Information Services and Quantitative Analysis.
MavenNext is a new type of ServiceNow partner—one that encourages both the Now Platform expertise and human transformation needed in today's digital world. The team builds resilient services that mobilize your world of work with seamless workflows, reduced software spend, and customized MavenCreate®. Their proprietary MavenCreate enables clients to realize the full potential of the Now Platform.
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Wed, 06 Jul 2022 05:48:00 -0500text/htmlhttps://www.benzinga.com/pressreleases/22/07/n27975410/mavennext-strengthens-leadership-team-with-promotion-of-director-of-deliveryKillexams : ASGN Incorporated to Acquire GlideFast Consulting, an Elite ServiceNow Partner
ASGN Incorporated (NYSE: ASGN), a leading provider of IT services and solutions, including technology and creative digital marketing, across the commercial and government sectors, announced today that it has signed a definitive agreement to acquire GlideFast Consulting LLC (“GlideFast” or “the Company”), an elite ServiceNow Partner and leading IT consulting, implementation and development company, for $350 million in cash. The transaction, which is subject to Hart-Scott-Rodino (HSR) and other customary closing conditions, is expected to close in early July 2022.
Founded in 2015 and headquartered in Waltham, Massachusetts, GlideFast provides tailored solutions and professional services for ServiceNow implementations, integrations, managed support and application development. With more than 1,800 certifications and 1,500 completed ServiceNow projects, GlideFast was recently named the 2022 ServiceNow Americas Elite Segment Partner of the Year. GlideFast’s experienced team of over 350 consultants across the United States, Canada and India will become part of Apex Consulting Services. ServiceNow is quickly becoming the go-to operating system of enterprises worldwide looking to optimize their processes and digitize their entire businesses. The cloud-based digital workflow platform saw 30.5 percent revenue growth in the first quarter of 2022 on a constant-currency basis and is anticipating similar topline growth in the second quarter.
Supported by an active pipeline and over 150 active customers, GlideFast is expected to generate approximately $95 million in revenues for the full year 2022 and EBITDA margins in the mid-teens. GlideFast’s results will be included in ASGN’s results from the date of acquisition. For 2023, GlideFast estimates revenue growth of approximately 30 percent over 2022 and EBITDA margins in the mid-teens. These estimates do not include any revenue synergies related to ASGN’s current pipeline of opportunities.
“Consistent with our three-year strategic growth plan, our acquisition of GlideFast supports ASGN’s commitment to acquire in-demand commercial consulting companies whose growth, combined with anticipated revenue synergies and the organic growth of our underlying business, will bring ASGN closer to our goal of $6 billion in revenues by 2024,” said ASGN Chief Executive Officer, Ted Hanson. “By aligning our current IT consulting offerings with that of GlideFast’s expertise, we will jumpstart our ServiceNow business within Apex Consulting Services and immediately gain access to an industry-leading salesforce and consulting team. Together, we will ensure that ASGN’s commercial client base has the right talent to push forward the next generation of enterprise business process modernization.”
With a total addressable market for the ServiceNow platform estimated at approximately $190 billion by ServiceNow, there is a long runway ahead for the combined companies. Like that of Apex Systems, GlideFast’s client base is across multiple industry verticals, including TMT (Telecom, Media, Technology), Financial Services, Consumer and Industrials, Business & Government Services and Healthcare.
“We look forward to welcoming GlideFast to ASGN and together building a world-class ServiceNow consulting team,” said ASGN President, Rand Blazer. “With significant client synergies along with the cultural similarities amongst our two businesses, we will quickly and strategically scale GlideFast’s operations within our current customer base, while at the same time leverage their value-added services and proven track record to build upon our growing new business pipeline.”
“GlideFast is the 2022 Global Elite Partner of the year. We are excited to continue to expand our ServiceNow practice by delivering top notch implementation services to ASGN’s Fortune 1000 customers. This investment from ASGN will greatly enhance our ability to serve the ServiceNow marketplace,” concluded GlideFast CEO, Michael Lombardo.
Updates to Previously-Announced Financial Estimates for Q2 2022
ASGN also reconfirmed today that it expects revenues for the second quarter 2022 will be within its previously-announced range of $1,108.0 million to $1,128.0 million. It also expects Adjusted EBITDA for the quarter will exceed the high-end of its previously-announced range of $135.0 million to $140.0 million mainly as a result of an estimated higher mix of commercial consulting revenues.
About ASGN Incorporated
ASGN Incorporated (NYSE: ASGN) is a leading provider of IT services and solutions, including technology and creative digital marketing, across the commercial and government sectors. ASGN helps corporate enterprises and government organizations develop, implement and operate critical IT and business solutions through its integrated offering of professional staffing and IT solutions. For more information, visit us at asgn.com.
Certain statements made in this news release are “forward-looking statements” within the meaning of Section 21E of the Securities Exchange Act of 1934, as amended, and involve a high degree of risk and uncertainty. Forward-looking statements include statements regarding our anticipated financial and operating performance.
All statements in this news release, other than those setting forth strictly historical information, are forward-looking statements. Forward-looking statements are not guarantees of future performance and genuine results might differ materially. In particular, we make no assurances that the proposed revenue scenarios outlined above will be achieved. Additional examples of forward-looking statements in this press release include, without limitation, statements regarding our ability to attract, train and retain qualified staffing consultants, the availability of qualified contract professionals, management of our growth, continued performance and improvement of our enterprise-wide information systems, our ability to manage our litigation matters, the successful integration of our acquired subsidiaries and other risks detailed from time to time in our reports filed with the SEC, including our Annual Report on Form 10-K for the year ended December 31, 2021 as filed with the SEC on March 1, 2022. We specifically disclaim any intention or duty to update any forward-looking statements contained in this news release.