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Exam Code: GCP-GC-ADM Practice test 2023 by Killexams.com team
GCP-GC-ADM Genesys Cloud Certified Professional - Contact Center Administration
Exam Specification: GCP-GC-ADM Genesys Cloud Certified Professional - Contact Center Administration

Exam Name: GCP-GC-ADM Genesys Cloud Certified Professional - Contact Center Administration
Exam Code: GCP-GC-ADM
Exam Duration: 90 minutes
Passing Score: Not specified
Exam Format: Multiple-choice questions

Course Outline:

1. Introduction to Genesys Cloud Contact Center
- Overview of Genesys Cloud platform
- Key features and components of Genesys Cloud contact center
- Understanding contact center administration roles and responsibilities

2. Contact Center Configuration and Setup
- Setting up and configuring Genesys Cloud contact center
- Managing organizations, divisions, and users
- Configuring roles and permissions

3. Contact Routing and Queuing
- Configuring routing strategies and rules
- Defining queues and skills
- Configuring routing policies and priority

4. IVR and Call Flows
- Designing and configuring IVR (Interactive Voice Response) systems
- Creating and managing call flows
- Implementing self-service options and voice prompts

5. Agent Management and Performance
- Managing agent profiles and permissions
- Monitoring agent performance and productivity
- Configuring agent groups and teams

6. Reporting and Analytics
- Generating and interpreting contact center reports
- Analyzing contact center metrics and KPIs
- Using analytics tools for performance optimization

Exam Objectives:

1. Understand the features and components of Genesys Cloud contact center.
2. Configure and set up the contact center environment.
3. Manage organizations, divisions, users, roles, and permissions.
4. Configure contact routing strategies, queues, and skills.
5. Design and configure IVR systems and call flows.
6. Manage agent profiles, permissions, and teams.
7. Monitor agent performance and productivity.
8. Generate and analyze contact center reports and analytics.

Exam Syllabus:

Section 1: Introduction to Genesys Cloud Contact Center (10%)
- Overview of Genesys Cloud platform
- Contact center administration roles and responsibilities

Section 2: Contact Center Configuration and Setup (20%)
- Setting up and configuring Genesys Cloud contact center
- Managing organizations, divisions, and users
- Configuring roles and permissions

Section 3: Contact Routing and Queuing (20%)
- Routing strategies and rules
- Queues and skills configuration
- Routing policies and priority

Section 4: IVR and Call Flows (20%)
- IVR design and configuration
- Call flow creation and management
- Self-service options and voice prompts

Section 5: Agent Management and Performance (15%)
- Agent profiles and permissions
- Agent performance monitoring
- Agent groups and teams configuration

Section 6: Reporting and Analytics (15%)
- Contact center reports generation and interpretation
- Contact center metrics and KPI analysis
- Analytics tools for performance optimization
Genesys Cloud Certified Professional - Contact Center Administration
Genesys Administration exam
Killexams : Genesys Administration test - BingNews https://killexams.com/pass4sure/exam-detail/GCP-GC-ADM Search results Killexams : Genesys Administration test - BingNews https://killexams.com/pass4sure/exam-detail/GCP-GC-ADM https://killexams.com/exam_list/Genesys Killexams : Pre-Employment Exams: What Are They, And How Can You Prepare?

Over the past several years, employment exams have become an integral part of the job search process. The scope, analysis and details of each test is different by industry and assessment type. Countless employers and job boards are utilizing these exams to pre-screen applicants before they enter their system for review, thereby minimizing administrative costs while increasing efficiency.

First and foremost, it’s important to understand that pre-employment assessments are nothing new. Employers have always screened candidates (via things like drug tests and reference checks) to determine whether they would be a good fit for their organization. What has changed, however, is the format of these exams and the purpose. Assessments are now used to determine a candidate’s aptitude, performance and personality. By scoring and sorting through applicants blindly, employers feel they can select the best candidates to interview — solely on qualifications and skills alone.

So, if you have recently started the job search process and are confused (or, frankly, a bit anxious) by the thought of these exams, you shouldn’t be. Here are the types of exams being utilized, what they measure and how you can prepare.

There are two types of assessments: employee-driven and employer-driven.

An employee-driven assessment is one that you take on your own — without prompting — in order to highlight your skills within your field. These assessments are available through various job sites, such as LinkedIn, which provide aptitude tests based on industry. Other types of exams result in a certification (such as PMP, Six Sigma or CFM). Once passed, these tests and/or certifications can be displayed on your profile and resume to strengthen your candidacy.

An employer-driven test is generally given alongside a job application so that an employer can determine if you are, in fact, qualified for the position. Employer assessments, such as through Indeed, are designed to measure industry-specific and general aptitude skills. Since these are not initiated by the employee but rather through the employer, I find that these exams are what make my clients the most nervous.

Both exams are targeted in their design and specific in their purpose.

Whether employee- or employer-driven, both assessments demonstrate that your skills and abilities go beyond what is written on your resume. Each test is created to assess a wide variety of attributes and skills, in a technical and emotional capacity.

Questions for these exams typically revolve around:

• Hard skills: Do you have the proficiency level required for the role?

• Operations: In on-the-job scenarios, how well can you handle daily tasks?

• Abilities: How do you handle yourself when things don’t go as expected?

• Personality: Does your personality align with what the role requires?

These factors can be tested individually or combined in order to find the perfect candidate that fits a company’s long-term goals and objectives. For example, Marie is applying for a role as a retail sales manager. The role requires the ability to handle various changing needs, strong customer service skills and proficiency in Microsoft Office. The employer has decided to utilize an Indeed assessment to measure just how well Marie can perform. They test her hard skills (asking questions pertaining to Microsoft Office), provide her on-the-job scenarios (to see how well she tackles customer concerns), throw in an obscure situation (what does she do when someone tries to steal?) and ask questions to gauge her personality type. The test takes about 25 minutes and provides an all-encompassing picture for the company to review.

How can you prepare for an employer-driven test when you are not given the questions in advance?

While employee-driven assessments can be taken several times and/or studied for, an employer-driven test cannot be. It is a one-shot deal, and there are no study guides or Cliff notes. This should not deter or frighten you from taking these exams. Why? You are applying for a role that you qualify for, so the questions and scenarios should all be ones that you know. Regardless, there are still ways you can prepare.

• Practice: There are various IQ and skills tests online that you can take to simply get used to taking a timed test on a computer. Best of all, they are free to use.

• Research: Read through the description of the job and company to ensure you understand their mission and vision and what it is they are looking for in a candidate.

• Wait: Some assessments allow you to start them separately from your application. I strongly recommend completing your application and then taking a short break (10-15 minutes) before starting your assessment. Assessments should be completed the same day in order to get your application into the system, so please don’t wait too long, but taking a few minutes to ensure there are no distractions and you are in the right frame of mind will prove to be beneficial.

• Do not rush: Even if the test is timed, read through each question and the corresponding directions thoroughly. The purpose isn’t always to complete every question in the allotted amount of time, but rather to see how well you perform under pressure. Details and accuracy are more important than finishing quickly, so focus.

Exams and assessments often invoke fear, but in this case, they should cause you to feel empowered rather than uncertain. Be confident in your abilities and detailed in your approach. As Helen Keller is often credited with saying, “Optimism is the faith that leads to achievement. Nothing can be done without hope and confidence.” You are capable, prepared and qualified — these exams are merely a means to prove that!

 Wed, 25 Mar 2020 23:35:00 -0500 Tammy Homegardner en text/html https://www.forbes.com/sites/forbescoachescouncil/2020/03/26/pre-employment-exams-what-are-they-and-how-can-you-prepare/ Killexams : UPSC Public Administration Optional Syllabus: obtain PDF for Mains Exam

UPSC Public Administration Syllabus: Preparing for UPSC CSE Mains test and optional Public Administration, then check the topic-wise UPSC Public Administration Optional Syllabus for Papers 1 & 2, PDF here.

UPSC Public Administration

UPSC Public Administration Mains Syllabus 2023 PDF

The Public Administration optional syllabus is divided into two papers i.e. Paper I and Paper II  in UPSC Mains exam. Each paper is conducted for 250 marks with a total of 500 marks. One must adhere to the UPSC Public Administration mains syllabus and the right resources to increase their chances of scoring Good Score in the civil services exam. Mentioned below is the topic-wise UPSC Public Administration syllabus for both the papers discussed below.

UPSC Public Administration Mains Optional Syllabus for Paper I

The UPSC Public Administration Mains Syllabus for Paper I covers syllabus like Administrative Thought, Administrative Behaviour, Organisations, Accountability and Control, Administrative Law, Comparative Public Administration, Development Dynamics, Personnel Administration, etc. Check the topic-wise UPSC Public Administration mains Paper I syllabus shared below.

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Administration Theory

  • Introduction: Meaning, scope and significance of Public Administration, Wilson’s vision of Public Administration, Evolution of the discipline and its present status. New Public Administration, Public Choice approach; Challenges of liberalization, Privatisation, Globalisation; Good Governance: concept and application; New Public Management.
  • Administrative Thought: Scientific Management and Scientific Management movement; Classical Theory; Weber’s bureaucratic model its critique and post-Weberian Developments; Dynamic Administration (Mary Parker Follett); Human Relations School (Elton Mayo and others); Functions of the Executive (C.I. Barnard); Simon’s decision making theory; Participative Management (R. Likert, C. Argyris, D. McGregor.)
  • Administrative Behaviour: Process and techniques of decision-making; Communication; Morale; Motivation Theories content, process and contemporary; Theories of Leadership: Traditional and Modem:
  • Organizations: Theories systems, contingency; Structure and forms: Ministries and Departments, Corporations, Companies; Boards and Commissions; Ad hoc, and advisory bodies; Headquarters and Field relationships; Regulatory Authorities; Public-Private Partnerships.
  • Accountability and Control: Concepts of accountability and control; Legislative, Executive and judicial control over administration; Citizen and Administration; Role of media, interest groups, voluntary organizations; Civil society; Citizen’s Charters; Right to Information; Social audit.
  • Administrative Law: Meaning, scope and significance; Dicey on Administrative law; Delegated legislation; Administrative Tribunals.
  • Comparative Public Administration: Historical and sociological factors affecting administrative systems; Administration and politics in different countries; Current status of Comparative Public Administration; Ecology and administration; Riggsian models and their critique.
  • Development Dynamics: Concept of development; Changing profile of development administration; ‘Anti-development thesis’; Bureaucracy and development; Strong state versus the market debate; Impact of liberalisation on administration in developing countries; Women and development the self-help group movement.
  • Personnel Administration: Importance of human resource development; Recruitment, training, career advancement, position classification, discipline, performance appraisal, promotion, pray and service conditions; employer-employee relations, grievance redressal mechanism; Code of conduct; Administrative ethics.
  • Public Policy: Models of policy-making and their critique; Processes of conceptualisation, planning, implementation, monitoring, evaluation and review and their limitations; State theories and public policy formulation.
  • Techniques of Administrative Improvement: Organisation and methods, Work study and work management, e-governance and information technology; Management aid tools like network analysis, MIS, PERT, and CPM.
  • Financial Administration: Monetary and fiscal policies: Public borrowings and public debt Budgets types and forms; Budgetary process; Financial accountability; Accounts and audit.

UPSC Public Administration Mains Syllabus for Paper II

The UPSC Public Administration Mains Syllabus for Paper II covers syllabus like the Evolution of Indian Administration, the Philosophical and Constitutional framework of Government, Public Sector Undertakings,  Union Government and Administration, Plans and Priorities, State Government and Administration, etc. Check the topic-wise UPSC Public Administration mains Paper II syllabus shared below.

Indian Administration

  • Evolution of Indian Administration: Kautilya Arthashastra; Mughal administration; Legacy of British rule in politics and administration Indianization of Public services, revenue administration, district Administration, local self Government.
  • Philosophical and Constitutional framework of Government: Salient features and value premises; Constitutionalism; Political culture; Bureaucracy and democracy; Bureaucracy and development.
  • Public Sector Undertakings: Public sector in modern India; Forms of Public Sector Undertakings; Problems of autonomy, accountability, and control; Impact of liberalization and privatization.
  • Union Government and Administration: Executive, Parliament, Judiciary-structure, functions, work processes; accurate trends; Intra-governmental relations; Cabinet Secretariat; Prime Minister’s Office; Central Secretariat; Ministries and Departments; Boards; Commissions; Attached offices; Field organizations.
  • Plans and Priorities: Machinery of planning; Role, composition and functions of the Planning Commission and the National Development Council; ‘Indicative’ planning; Process of plan formulation at Union and State levels; Constitutional Amendments (1992) and decentralized planning for economic development and social justice.
  • State Government and Administration: Union-State administrative, legislative and financial relations; Role of the Finance Commission; Governor; Chief Minister; Council of Ministers; Chief Secretary; State Secretariat; Directorates.
  • District Administration since Independence: The changing role of the Collector; Union-State-local relations; Imperatives of development management and law and order administration; District Administration and democratic decentralization.
  • Civil Services: Constitutional position; Structure, recruitment, training and capacity building; Good governance initiatives; Code of conduct and discipline; Staff associations; Political rights; Grievance redressal mechanism; Civil service neutrality; Civil service activism.
  • Financial Management: Budget as a political instrument; Parliamentary control of public expenditure; Role of finance ministry in monetary and fiscal area; Accounting techniques; Audit; Role of Controller General of Accounts and Comptroller and Auditor General of India.
  • Administrative Reforms since Independence: Major concerns; Important Committees and Commissions; Reforms in financial management and human resource development; Problems of implementation.
  • Rural Development: Institutions and agencies since Independence; Rural development programmes: foci and strategies; Decentralization and Panchayati Raj; 73rd Constitutional amendment.
  • Urban Local Government: Municipal governance: main features, structures, finance and problem areas; 74th Constitutional Amendment; Global-local debate; New localism; Development dynamics, politics and administration with special reference to city management.
  • Law and Order Administration: British legacy; National Police Commission; Investigative agencies; Role of Central and State Agencies including para military forces in maintenance of law and order and countering insurgency and terrorism; Criminalisation of politics and administration; Police-public relations; Reforms in Police.
  • Significant issues in Indian Administration: Values in public service; Regulatory Commissions; National Human Rights Commission; Problems of administration in coalition regimes; Citizen administration interface; Corruption and administration; Disaster management

How to Prepare for UPSC Public Administration Mains Syllabus 2023?

Public Administration is one of the popular optional subjects in the UPSC mains exam. Therefore, one should clear the concepts of all the exam-relevant syllabus as it will allow them to answer the questions correctly in the exam. With this, they must develop a robust UPSC Public Administration preparation strategy and books. Check the best tips and tricks shared below to cover the entire UPSC Public Administration mains syllabus.

  • Understand Syllabus: One should be well-acquainted with the UPSC Public Administration mains syllabus to cover all the syllabus and sub-topics important from an test perspective. 
  • Clear Concepts: The next tip is to learn the fundamentals of all the syllabus prescribed in the syllabus. It is crucial to master the concepts thoroughly to answer the questions correctly in the exam.
  • Previous Year Papers: Practice UPSC Public Administration's previous year's papers to understand the syllabus along with the question weightage asked in the exam.
  • Practice of Answer-writing: After covering at least 40% of the syllabus, one should commence answer-writing practice. This will help them to learn the way to manage their time effectively with speed and accuracy.
  • Solve Mock Tests: Candidates must practice full-length tests to analyze their performance and gauge their preparation level. Also, it will help them to discover their mistakes and allow them to focus more on their weak areas.

Booklist for UPSC Public Administration Mains Syllabus

A wide range of UPSC Public Administration books and resources are available online and in the local market that cover all the aspects of the UPSC Public Administration Mains Syllabus. Let’s look at the paper-wise books for the Public Administration optional subject shared below:

  • Public Policy: Concept, Theory, and Practice by Bidyut Chakrabarty and Prakash Chand
  • New Horizons of Public Administration by Mohit Bhattacharya
  • Administrative Thinkers by Prasad and Prasad
  • Public Administration-Laxmikant
  • IGNOU BA and MA Notes
  • Essentials of organizational behavior by Stephen Robbins
  • Public Administration And Public Affairs by Nicholas Henry

FAQ

Which basic books cover UPSC Public Administration Mains Syllabus?

Some of the basic books that cover the UPSC Public Administration mains syllabus include Public Policy: Concept, Theory, and Practice by Bidyut Chakrabarty and Prakash Chand, New Horizons of Public Administration by Mohit Bhattacharya, Administrative Thinkers by Prasad and Prasad, etc.

How to prepare for the UPSC Public Administration mains syllabus?

To prepare well for the Public Administration optional subject, candidates should analyze the UPSC Public Administration Mains Syllabus, clear the basic concepts, and practice answer writing regularly.

Is Public Administration UPSC easy?

Public Administration is a popular scoring subject among all the optional papers in the UPSC mains exam. As per the previous year's test analysis, the question asked in Public Administration optional papers was moderate.

What is the UPSC Public Administration Mains Syllabus?

The UPSC Public Administration Mains Syllabus is divided into two papers i.e., Paper-1 and Paper-2. Paper I covers syllabus like Administrative Thought, Administrative Behaviour, Organisations, Accountability and Control, Administrative Law, Comparative Public Administration, etc. Paper II covers syllabus like the Evolution of Indian Administration, the Philosophical and Constitutional framework of Government, Public Sector Undertakings, Union Government and Administration, etc.

 Tue, 18 Jul 2023 20:45:00 -0500 text/html https://www.jagranjosh.com/articles/upsc-public-administration-optional-syllabus-pdf-download-1689748104-1 Killexams : Doctoral examination

The examination committee is composed of the following persons:

  • A chairperson
  • The doctoral thesis supervisor as examiner
  • At least one co-examiner
  • A further independent expert if there is any relationship of dependence between the thesis supervisor and the co-examiner(s)

The Head of the responsible department names the chairperson. The chairperson must be a member of the Professors’ Conference of an ETH Zurich department.

The doctoral committee names the co-examiner(s) at the request of the doctoral thesis supervisor, subject to the following points:

  • If the doctoral thesis supervisor is not a professor, at least one co-examiner must be an ETH Zurich professor.

Mandatory for doctoral exams as of January 1, 2024:

  • At least one co-examiner must come from outside ETH Zurich and be a proven expert in the area of the doctoral thesis.
 Wed, 08 Dec 2021 19:43:00 -0600 en text/html https://ethz.ch/students/en/doctorate/doktorpruefung.html Killexams : Uproar over test administration as more cases of cheating reported No result found, try new keyword!In previous years, more senior government officials were deeply involved in the administration of the tests, a move many said reduced early exposure of the examination questions. Meanwhile ... Sat, 19 Mar 2022 09:24:00 -0500 https://www.standardmedia.co.ke/education/article/2001440818/uproar-over-exam-administration-as-more-cases-of-cheating-reported Killexams : Certified Equity Professional Institute Navigate here to Click Here GPS Research Publications

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 Fri, 14 Aug 2020 15:39:00 -0500 en text/html https://www.scu.edu/business/cepi/ Killexams : Further information

The individual modules

The Goethe-Zertifikat B2 test comprises reading, listening, writing and speaking sections (the speaking section is completed in pairs).
The test is offered at selected centres in digital format or on paper. Consistent standards are used worldwide for administration and evaluation.
 

Reading

You will be asked to read a number of different texts, such as forum posts, newspaper and magazine articles, commentaries and instructions. You will be required to summarise key information and important details, as well as viewpoints, opinions and rules.

Duration: 65 minutes

Writing

You will be asked to express and justify your opinion on a current social theme in a forum post. You will also write a formal message in a professional context.

Duration: 75 minutes

Listening

You will be asked to listen to interviews, presentations, conversations and everyday remarks, as well as radio broadcasts. You will be required to summarise the main points and key details.

Duration: approx. 40 minutes

Speaking

You will be asked to deliver a short presentation on a specified theme and discuss it with your conversation partner. You will also be required to exchange arguments with the other person.

Duration: 15 minutes

Requirements

The Goethe-Zertifikat B2 is a German test for young people and adults.

The Goethe-Institut exams are available to all interested parties. Candidates may take the test without being required to reach a minimum age or hold German nationality.

  • A minimum age of 15 years is recommended to take the Goethe-Zertifikat B2 test for young people.
  • A minimum age of 16 years is recommended to take the Goethe-Zertifikat B2 test for adults.
  • To sit the Goethe-Zertifikat B2 exam, candidates must have German language skills corresponding to the B2 level of competence of the Common European Framework of Reference for Languages (CEFR).
  • To reach this level, candidates need to have completed between 600 and 800 45-minute units of teaching, depending on their previous knowledge and learning requirements.

What else is important to know?

Recognition for university entrance

Where can I take the German exam?

The German test can be taken at a Goethe-Institut or at one of our test partners located around the world. Contact the test centre of your choice for information on prices and available dates and to register.

Would you like to prepare yourself more thoroughly?

It goes without saying that we not only run German exams but also teach German. In fact, the Goethe-Institut is the most renowned provider of German tuition worldwide.
View our German courses

If you are unable to find any courses in your area, you could always consider taking one of our distance learning courses.
Learn German online

Our interactive trial papers and practice exercises, which are also accessible to those with disabilities, are available here so that you can prepare online.
Practice materials

Do you have any further questions?
Frequently asked questions
 

 Wed, 29 Aug 2018 11:27:00 -0500 en text/html https://www.goethe.de/en/spr/kup/prf/prf/gb2/wi9.html Killexams : Getting Prepared for the Microsoft Azure Administrator Certification Exam

Getting Prepared for the Microsoft Azure Administrator Certification Exam

IDC estimates that more than 70% of organizations have a cloud-first application deployment strategy to align with digital transformation initiatives. As such, many organizations are transitioning to Microsoft Office 365 and utilizing public clouds such as Microsoft Azure. However, IT leaders are discovering that default data protection schemes are not as robust as they desire. As a result, many are turning to Veeam® to provide the necessary data management and protection policies demanded by the organization.

In this IDC research paper, you'll learn key benefits customers gained from using Veeam with Microsoft Cloud solutions such as:

  • Simple setup and ease of use
  • Fast data recovery
  • Better data control, safety and compliance
  • And more!

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 Wed, 23 Oct 2019 13:37:00 -0500 en-US text/html https://redmondmag.com/whitepapers/2019/10/veeam-getting-prepared-for-the-microsoft-azure-administrator-certification-exam.aspx?tc=page0 Killexams : Examination Fees

As a rule, lecturers are not additionally remunerated for conducting student performance assessments. An exception is made for external lecturers who must invest and make considerable time and effort in conducting and evaluating performance assessments. Art. 27, "Directives on the issuing of teaching assignments and remuneration of lecturers at ETH Zurich (in German) (PDF, 42 KB)".

Examiner fees are governed by the Download"Directives on remuneration for assistance in student performance assessment at ETH Zürich (in German)" (PDF, 120 KB)

Please submit the form "Remuneration of examiners‘ fees" ("Abrechnung von Prüfungsentschädigung") directly to the Room and Course Scheduling Office within three months after the last examination.

 Wed, 20 Apr 2022 18:17:00 -0500 en text/html https://ethz.ch/staffnet/en/teaching/administration-teaching-staff/teaching-assignments/examination-fees.html Killexams : FDA issues ‘do not use’ warning for 15 at-home pregnancy, ovulation, UTI test kits
Photo: ALM.

The Food and Drug Administration has recalled at least 15 at-home tests manufactured by Fresno, CA-based Universal Meditech Inc. (UMI), citing their potential ineffectiveness.

A reported 330,000 tests — which are used for pregnancy, ovulation, and urinary tract infections — were distributed and sold online by at least four distributors, according to FDA officials. Those distributors are AC&C Distribution LLC, HealthyWiser, Home Health US Inc., and Prestige Biotech Inc. They might have been distributed by other distributors, too.

 Wed, 16 Aug 2023 02:07:00 -0500 en text/html https://www.benefitspro.com/2023/08/16/fda-issues-do-not-use-warning-for-15-at-home-pregnancy-ovulation-uti-test-kits/?slreturn=20230723131645 Killexams : Further information

The individual modules

The Goethe-Zertifikat B2 test comprises reading, listening, writing and speaking sections (the speaking section is completed in pairs).
The test is offered at selected centres in digital format or on paper. Consistent standards are used worldwide for administration and evaluation.
 

Reading

You will be asked to read a number of different texts, such as forum posts, newspaper and magazine articles, commentaries and instructions. You will be required to summarise key information and important details, as well as viewpoints, opinions and rules.

Duration: 65 minutes

Writing

You will be asked to express and justify your opinion on a current social theme in a forum post. You will also write a formal message in a professional context.

Duration: 75 minutes

Listening

You will be asked to listen to interviews, presentations, conversations and everyday remarks, as well as radio broadcasts. You will be required to summarise the main points and key details.

Duration: approx. 40 minutes

Speaking

You will be asked to deliver a short presentation on a specified theme and discuss it with your conversation partner. You will also be required to exchange arguments with the other person.

Duration: 15 minutes

Requirements

The Goethe-Zertifikat B2 is a German test for young people and adults.

The Goethe-Institut exams are available to all interested parties. Candidates may take the test without being required to reach a minimum age or hold German nationality.

  • A minimum age of 15 years is recommended to take the Goethe-Zertifikat B2 test for young people.
  • A minimum age of 16 years is recommended to take the Goethe-Zertifikat B2 test for adults.
  • To sit the Goethe-Zertifikat B2 exam, candidates must have German language skills corresponding to the B2 level of competence of the Common European Framework of Reference for Languages (CEFR).
  • To reach this level, candidates need to have completed between 600 and 800 45-minute units of teaching, depending on their previous knowledge and learning requirements.

What else is important to know?

Recognition for university entrance

Where can I take the German exam?

The German test can be taken at a Goethe-Institut or at one of our test partners located around the world. Contact the test centre of your choice for information on prices and available dates and to register.

Would you like to prepare yourself more thoroughly?

It goes without saying that we not only run German exams but also teach German. In fact, the Goethe-Institut is the most renowned provider of German tuition worldwide.
View our German courses

If you are unable to find any courses in your area, you could always consider taking one of our distance learning courses.
Learn German online

Our interactive trial papers and practice exercises, which are also accessible to those with disabilities, are available here so that you can prepare online.
Practice materials

Do you have any further questions?
Frequently asked questions
 

 Fri, 03 May 2019 06:38:00 -0500 en text/html https://www.goethe.de/ins/de/en/prf/prf/gzb2/wi9.html GCP-GC-ADM exam dump and training guide direct download
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