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Question: 1
ATechnical Consultant has been asked to deliver insight to the reviewers explaining how a particular grant seeker was
prioritized now that the Prioritization Expression Sets and Matrix have been developed.
Which three tasks must the Technical Consultant do to accommodate this request?
A. Create a Screen flow and incorporate the Decision Explainer component to display the outcome.
B. Create an Apex Trigger to document the decision steps performed.
C. Add the Decision Explainer Log History component to the Lightning record page(s).
D. Integrate the BRE with Decision Explainer.
E. Assign the Decision Explainer Permission Set License to the appropriate user(s).
Answer: A,C,E
Explanation:
A Screen flow, a Decision Explainer Log History component, and a Decision Explainer Permission Set License are
three tasks that must be done to accommodate the request of explaining how a particular grant seeker was prioritized.
A Screen flow is a type of flow that can create an interactive user interface to display information or collect data from
users. A Screen flow can incorporate the Decision Explainer component, which is a custom Lightning component that
can display the outcome and explanation of a decision made by a Decision Matrix or a Business Rules Engine (BRE).
A Decision Explainer Log History component is a standard Lightning component that can display a list of Decision
Explanations that have been generated for a record by a Decision Matrix or a BRE. A Decision Explainer Permission
Set License is a type of license that can grant users access to the Decision Explainer features, such as viewing and
creating Decision Explanations.
Reference: https://help.salesforce.com/s/articleView?
id=psc_admin_setup_decision_explainer.htm&type=5&language=en_US
Question: 2
A government agency recently implemented Public Sector Solutions to drive efficiency in its licensing programs; they
are leveraging OmniStudio in their implementation. Post-implementation, some stakeholders still have efficiency
concerns with certain parts of licensing processing.
Which OmniStudio feature could a technical consultant recommend to identify potential areas for further
Improvement?
A. OmniStudio Tracking Service
B. Field tracking services
C. Event Monitoring
D. Roll Up libraries
Answer: A
Explanation:
OmniStudio Tracking Service is an OmniStudio feature that can be used to identify potential areas for further
improvement in licensing processing. OmniStudio Tracking Service allows the government agency to track and
analyze how constituents interact with OmniScripts, DataRaptors, Integration Procedures, FlexCards, and other
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OmniStudio components. The agency can use this data to optimize the performance, usability, and efficiency of their
licensing processes.
Reference: https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/track-and-analyze-
omnistudio-components
Question: 3
A government agency wants to provide the ability for an external customer to apply for a grant They require data about
the applicant their financial status, project plans, and other details, which must match the structure of their paper form
lo comply with the Paper Reduction Act. The expectation is that there will be a lot of interest in this grant, and a high
volume of applications will occur. It is also required to have pixel-perfect branding of the application within us
authenticated website.
What tool(s) would be required to provide an application form like experience to enter this data?
A. OmniChannel, Flows, Apex, and DataLoader
B. Scripts, Einstein Al, Assessments, and Grants
C. OmniScripts, DataRaptors, Integration Procedures, and FlexCards
D. Application Form, Lightning Web Components, Communities, and Applications
Answer: C
Explanation:
OmniScripts, DataRaptors, Integration Procedures, and FlexCards are tools that can be used to provide an application
form like experience to enter data. OmniScripts are guided digital forms that can capture data from external customers
and provide recommendations based on business logic. DataRaptors are data transformation tools that can map data
between different objects or systems. Integration Procedures are integration orchestration tools that can execute
multiple actions in a sequence, such as calling DataRaptors or external services. FlexCards are reusable UI components
that can display data from multiple sources in a single view.
Reference: https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/explore-the-
components-of-public-sector-solutions
Question: 4
The Department of Disaster Assistance has received the approval to fund government agencies if a disaster occurs in
their region.
what is the best solution to capture the fund-related requirements, objectives, and supporting documents?
A. Utilize the Funding Program Request'' object to capture the details
B. Utilize the "Funding Program" object to capture the details
C. Utilize the "Funding Request" object to capture the details
D. Utilize the "Business Licence Application" object to capture the details
Answer: C
Explanation:
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The Funding Request object is the best solution to capture the fund-related requirements, objectives, and supporting
documents. The Funding Request object is a standard object that comes with Public Sector Solutions. It can be used
to track requests for funding from different sources, such as government agencies or external organizations. The
Funding Request object can store information such as the funding program, the funding amount, the funding status,
the funding requestor, and the funding recipient. It can also have related records such as documents, tasks, or
disbursements.
Reference: https://help.salesforce.com/s/articleView?
id=psc_admin_setup_funding_request.htm&type=5&language=en_US
Question: 5
A government agency runs various research and grant programs for scholars. They have decided to use the Individual
Application object in Grants Management for Public Sector Solutions.
Which Salesforce features must be enabled to support this use case?
A. Salesforce Flow
B. Product Schedule
C. Person Accounts
D. Custom Object for Applications
Answer: C
Explanation:
Person Accounts are a Salesforce feature that must be enabled to support the use case of using the Individual
Application object in Grants Management for Public Sector Solutions. Person Accounts are a type of account that can
store information about individual people, such as scholars, who are not associated with a business account. The
Individual Application object is a child object of the Account object and it can be used to track grant applications from
individual applicants.
Reference: https://help.salesforce.com/s/articleView?
id=psc_admin_setup_individual_applications.htm&type=5&language=en_US
Question: 6
A government agency is planning for a project Implementation. The project has to comply with regulations for storing
protected health information (PHI).
What are two different Salesforce security tools that can be used to meet this requirement?
A. Field Audit Trail
B. Setup Audit Trail
C. Event Monitoring
D. Platform Encryption
Answer: A,D
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Explanation:
Field Audit Trail and Platform Encryption are two different Salesforce security tools that can be used to meet the
requirement of storing protected health information (PHI). Field Audit Trail allows government agencies to track
changes to sensitive data fields over time and set retention policies for field history data. Platform Encryption allows
government agencies to encrypt sensitive data at rest while preserving critical platform functionality.
Reference: https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/secure-data-with-
platform-encryption
Question: 7
A public sector agency recently implemented Public Sector Solutions for license and permit use cases. The agency is
now planning to get certified for ISO 27001 compliance. One of the essential requirements for achieving this
certification is demonstrating that enhanced security, data protection, and auditing capabilities are in place for their
implementation.
What Salesforce add-on product should a technical consultant recommend for the agency's compliance use cases?
A. Setup Audit Trail
B. Field History Tracking
C. Salesforce Shield
D. Classic Encryption
Answer: C
Explanation:
Salesforce Shield is a Salesforce add-on product that can be used for the agencys compliance use cases. Salesforce
Shield provides enhanced security, data protection, and auditing capabilities for the agencys implementation. It
includes three features: Platform Encryption, Event Monitoring, and Field Audit Trail. Platform Encryption allows the
agency to encrypt sensitive data at rest while preserving critical platform functionality. Event Monitoring allows the
agency to track and audit user activity and performance across the platform. Field AuditTrail allows the agency to track
changes to sensitive data fields over time and set retention policies for field history data.
Reference: https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/secure-data-with-
platform-encryption
Question: 8
Bobahaven has purchased the Licenses, Permits, and inspections modules of Public Sector Solutions and Is eager to
transform its constituents' experience by providing authenticated digital permit applications and self-service for
constituents Bobahaven's marketing team has provided the consultant with branding guidelines and asset files. The
project sponsor has indicated thai while brand standards are important to comply with, the speed to market of this
constituent digital experience is a higher priority.
Which two Experience Site templates will the consultant select for building and deploying an authenticated digital
experience with some custom branding but with an emphasis on an accelerated development timeframe?
A. Select the BYO (Lightning Web Runtime) template and deploy custom-built Lightning Components.
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B. Select the Licenses and Permits Experience Site template, and customize the theme.
C. Select the Help Center Experience Site template, and customize the theme.
D. Select the BYO (Aura) template and deploy a mix of custom-built Lightning Components with standard
components.
Answer: A,B,C
Explanation:
The Licenses and Permits Experience Site template and the Help Center Experience Site template are two templates
that can be used to build and deploy an authenticated digital experience with some custom branding but with an
emphasis on an accelerated development timeframe. These templates come with prebuilt pages, components, and
themes that can be customized to match Bobahavens branding guidelines and asset files. The Licenses and Permits
Experience Site template can be used to allow constituents to apply online for grants and check the progress of grant
applications. The Help Center Experience Site template can be used to provide self-service resources such as articles,
FAQs, and chat.
Reference: https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/create-an-experience-
site
Question: 9
A government agency wants to automate the validation of an applicant's date of birth from a driver's license or
passport.
Which features are required to automate the validation of the date of birth?
A. Files
B. Attachments
C. Intelligent Form Reader
D. Content
Answer: C
Explanation:
Intelligent Form Reader is a feature that can be used to automate the validation of an applicants date of birth from a
drivers license or passport. Intelligent Form Reader is a component of OmniStudio, which is part of Public Sector
Solutions. It allows users to upload documents or images and extract data from them using optical character
recognition (OCR) or artificial intelligence (AI). It can also validate the extracted data against Salesforce records or
external sources.
Reference: https://help.salesforce.com/s/articleView?
id=psc_admin_setup_intelligent_form_reader.htm&type=5&language=en_US
Question: 10
A resident in the city of Richdale has concerns about unnecessary debris from construction at a nearby residence and
has filed a complaint with the city. The city uses Public Sector Solutions for LPI (Licensing, Permitting & Inspections)
to manage residential construction permits.
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What three recommendations should a Technical Consultant provide to the city to handle complaints from residents
and tie them back to existing residential construction permits?
A. Link Inspections and Visits to Permit Applications
B. Configure Inspections and Visits
C. Link Cases to Permits
D. Configure Action Plans on Cases and Permits
E. Set up Business Rules Engine (BRE) to determine Complaint validity.
Answer: A,B,D
Explanation:
Linking inspections and visits to permit applications allows the city to track the progress and status of the inspections
related to the complaints. Configuring inspections and visits enablesthe city to define the inspection types, schedules,
checklists, and outcomes. Configuring action plans on cases and permits allows the city to automate the inspection
tasks and workflows, assign them to inspectors, and collaborate on them using Chatter.
Reference: https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/configure-inspections-
and-visits
Question: 11
A Public Sector Organization (PSO) is responding to an emergency and wants to provide a way for constituents and
businesses to access resources and submit requests for services and programs. The PSO wants to leverage Public
Sector Solutions (PSS) components, where possible, and offer a digital experience to end users.
What three prerequisite items should the Technical Consultant advise the PSO to configure so that PSS components
can be used?
A. Install the ERM for PSS Managed Package
B. Enable Person Account
C. Enable Email-to-Case
D. Enable Web-to-Case
E. Install the ERM for PSS Unmanaged Package
Answer: A,B,D
Explanation:
Installing the ERM for PSS Managed Package, enabling Person Accounts, and enabling Web-to-Case are three
prerequisite items that should be configured so that PSS components can be used to respond to an emergency. The
ERM for PSS Managed Package is a package that contains the Emergency Response Management (ERM) app, which
is a prebuilt app that comes with Public Sector Solutions. It can help public sector agencies to create and manage
emergency response programs and services, and enable citizens to access resources and submit requests. Enabling
Person Accounts is a feature that can be used to store information about individual people who are not associated with
a business account, such as citizens or volunteers. Enabling Web-to-Case is a feature that can be used to create cases
from web forms submitted by external users, such as emergency service requests.
Reference: https://help.salesforce.com/s/articleView?
id=psc_admin_setup_community_response.htm&type=5&language=en_US
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Question: 12
A government agency using Public Sector Solutions often has to perform onsite visits for compliance inspections.
Various internal teams across the government agency need to have visibility into and collaborate on inspections.
Which Public Sector Solutions feature should be used to automate inspection tasks works and drive internal
collaboration?
A. OmniStudio
B. Action Plans
C. Data Raptors
D. Business Rules Engine
Answer: B
Explanation:
Action Plans are part of the Public Sector Solutions package and they are used to automate inspection tasks and
workflows. Action Plans allow the government agency to create templates for common inspections, assign tasks to
team members, track progress and status, and collaborate on inspections using Chatter.
Reference: https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/automate-inspection-
tasks-with-action-plans
Question: 13
A government agency wants to digitize hundreds of PDF forms for its employees.
Which Employee Experience for Public Sector feature(s) are most important to address this opportunity?
A. Salesforce OmniStudio, Flows, Employee and Public Sector Data Models, and Employee Community
B. Salesforce Flows, APEX, Custom Objects, and VisualForce
C. Salesforce Flows, Customer Community, and Individual Account
D. Salesforce Flows, Employee and Public Sector Data Models, and Employee Community
Answer: A
Explanation:
Salesforce OmniStudio, Flows, Employee and Public Sector Data Models, and Employee Community are the most
important features of Employee Experience for Public Sector to address the opportunity of digitizing hundreds of PDF
forms for employees. Employee Experience for Public Sector is a prebuilt app that comes with Public Sector Solutions.
It can help public sector agencies to manage employee programs and benefits, such as leave requests or wellness
surveys. Salesforce OmniStudio is a component of Public Sector Solutions that can help public sector agencies to
create guided digital forms using OmniScripts. Flows are tools that can help public sector agencies to automate
business processes using flows. Employee and Public Sector Data Models are components of Public Sector Solutions
that can help public sector agencies to store and organize data using standard and custom objects. Employee
Community is a component of Public Sector Solutions that can help public sector agencies to create a digital
experience site for employees to access resources and services.
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Reference: https://help.salesforce.com/s/articleView?
id=psc_admin_setup_employee_experience.htm&type=5&language=en_US
Question: 14
The Department of Disaster Assistance would like to use eSignature capabilities to send the agreements/contracts to its
customers.
Which eSignature providers are readily available without much coding/configuration using Public Sector Solutions
toolkit?(Choose Two)
A. eSlgnLlve
B. Adobe Sign
C. DocuSign
D. Conga
Answer: A,B,C
Explanation:
Adobe Sign or DocuSign are two eSignature providers that are readily available without much coding/configuration
using Public Sector Solutions toolkit. Adobe Sign and DocuSign are eSignature solutions that can be integrated with
Public Sector Solutions without custom coding. They can help public sector agencies to send, sign, and manage
contracts and agreements electronically. Adobe Sign and DocuSign integration can provide features such as sending a
contract document for review and signatures to multiple recipients, tracking the signed contract document and updating
the contract record status in Salesforce, and automatically invalidating a contract document that is pending signatures if
a new contract document supersedes it using Adobe Sign Web Forms or DocuSign PowerForms.
Reference: https://help.salesforce.com/s/articleView?
id=psc_admin_setup_adobe_sign.htm&type=5&language=en_UShttps://help.salesforce.com/s/articleView?
id=psc_admin_setup_docusign.htm&type=5&language=en_US
Question: 15
A Public Sector Organization (PSO) is implementing Public Sector Solutions. It has a requirement that they would like
to keep a list of assessment indicators that their teams will use during inspections and have those indicators mapped to
regulatory codes that team members can reference.
Leveraging the Public Sector Solutions data model, how can the Technical Consultant meet the requirement for the
PSO?
A. Create a master-detail relationship between Regulatory Code and Assessment Indicator
B. Use the Regulatory Code Assessment Indicator junction object
C. Use the Assessment Indicator Regulatory Code junction object
D. Create a lookup relationship on both objects to a junction object called Regulatory CodeMap
Answer: C
Explanation:
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The Assessment Indicator Regulatory Code junction object is part of the Public Sector Solutions data model and it is
used to create a many-to-many relationship between Assessment Indicators and Regulatory Codes. This allows the
PSO to keep a list of assessment indicators and map them to multiple regulatory codes that team members can
reference.
Reference: https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/explore-the-
components-of-public-sector-solutions
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  • Price: $19.99

Are you interested in the Cloud Consultant Certification? If so, you might want to consider taking this class. This Udemy bestseller will equip you with the knowledge needed to pass the exam. Over 1,700 students have enrolled in this comprehensive course to date. 

You’ll be able to access a thorough discussion of the components of the exam. Instructor Mike Wheeler also covers implementation strategies, sales cloud solution design, marketing and leads, opportunity management, sales productivity and a host of other integral concepts. 

You can enroll for $19.99 and have instant access to 11 hours of on-demand video, 13 articles and 7 downloadable resources. 

9. Salesforce Service Cloud Consultant Certification Course by Udemy

  • Who it’s for: Advanced students 
  • Price: $19.99

This bestselling course will prepare you to pass the Salesforce Service Cloud Consultant Certification Exam. It includes 115 lectures condensed into 11 hours of video. You will also have access to 9 articles when you enroll. 

Instructors Mike and Aaron Wheeler offer 11 modules to deliver you access to essential industry knowledge. You’ll also earn the mechanics of implementation strategies, service cloud solution design, building custom service apps, knowledge management and interaction channels. 

Enrollment is $19.99 and you should have experience working in Salesforce before you register for this class. 

What Makes a Great Salesforce Certification Course?

Going beyond a practice exam, you need a certificate course that meets you where you are. The best Salesforce certification programs meet the following criteria

Taught by an Experienced Salesforce Trainer

Are you an IT employee? If so, you’re well aware that Salesforce is a sophisticated customer relationship management platform. Make sure you get an instructor who can break down terms, concepts and methodology. Look for a Salesforce trainer who’s well-versed in the platform and understands how to get you through the online certificate program. A Salesforce consultant may know the platform, but make sure they teach in a manner that speaks to you.

Interactive and Includes Resources 

You can’t expect to become skilled in Salesforce by reading a multi-page document. For this reason, the course should be interactive and include tasks or projects that allow you to apply the knowledge you’ve learned in the modules. It’s also a bonus if the instructor provides demonstrations for you to reference at a later date if needed. 

Most importantly, the course should include at least 1 practice test to test your proficiency in the material. Otherwise, you won’t know whether you’re prepared to take the salesforce certification test or if you need more time to study. 

Self-Paced

Some classes may force you to rush through the material to meet deadlines. As you explore sales Certification courses, confirm that you’re allowed to work at your own pace prior to the Salesforce exam. That way, you can take your time and deliver yourself the best chance at passing the applicable test on the first attempt. 

Choose the Right Salesforce Certification Course

Enrolling in a reputable Salesforce certification course is the best way to set yourself up for success. You’ll take the guesswork out of trying to figure out what concepts to focus on and you’ll increase the odds of passing on the first try. 

New to Salesforce? Consider a free course to get acclimated with the platform. Once you’ve mastered the basics, move on to more complex material — enroll in intermediate and advanced courses. 

Confirm that the course is taught by a Salesforce trainer with a stellar track record. The course should also be self-paced so you have an ample amount of time to understand, retain and apply the information shared in the class. 

Frequently Asked Questions

A

Benzinga recommends The Complete Salesforce Classic Administrator and Prepare for Your Salesforce Administrator Credentials.

A

It takes 6 weeks to complete the certification, depending on your experience.

A

Depending on the industry in which you work and your role, you may or may not need Salesforce certification to obtain gainful employment. However, it is wise to receive as much training as you can to make yourself more marketable over the long-term.

Wed, 13 Dec 2023 10:01:00 -0600 en text/html https://www.benzinga.com/money/best-salesforce-certification-courses
Building Skills: Deep Dive into Salesforce Admin and Developer Courses No result found, try new keyword!In the ever-evolving landscape of proactive technology, professionals often find themselves with a strong desire for significant growth. Salesforce administration is an area that presents an internal ... Mon, 11 Dec 2023 16:38:23 -0600 en-us text/html https://www.msn.com/ Salesforce: Remains Well-Positioned For Further Upside
Salesforce Building, Tysons Corner, Virginia (<a href='https://seekingalpha.com/symbol/USA' _fcksavedurl='https://seekingalpha.com/symbol/USA' title='Liberty All-Star Equity Fund'>USA</a>)

John M. Chase

Thesis

Salesforce, Inc. (NYSE:CRM) has grown past sales automation to become a top provider in CRM, which is one of the biggest and fastest-growing areas in enterprise software markets. Salesforce stands out from the rest because it was

Mon, 25 Dec 2023 21:09:00 -0600 en text/html https://seekingalpha.com/article/4659651-salesforce-remains-well-positioned-for-further-upside
Salesforce Services Market Set to Surge with a 14.4% CAGR, Aiming for a Whopping US$ 33.5 Billion by 2029

The salesforce services market is set to top US$ 13 Billion in 2022 and is predicted to expand at a stupendous CAGR of 14.4% to reach a valuation of US$ 33.5 Billion by 2029. Salesforce services currently account for a 2% share in the global IT services market. Market development is mainly forced by the increasing adoption of salesforce services in the BFSI industry.

As Salesforce services defy the ‘one-size-fits-all’ concept, service providers are offering end-to-end assistance to help end-users get services that are best suited to their requirements. With thousands of Salesforce implementations across multiple enterprises, the Salesforce service providers are extensively focusing on creating impactful experiences to generate substantial profits.

Opportunities galore for manufacturers with the increasing focus of businesses on improved customer engagement and interaction – key imperative driving growth and profitability amid competitive spaces.

Request a demo Report for Comprehensive Insights
https://www.futuremarketinsights.com/reports/sample/rep-gb-4751

Some of the highly-effective Salesforce offerings- marketing cloud, commerce cloud, and community cloud to name a few- have gained immense popularity over the years, which is further nudging businesses to choose Salesforce services for long-term returns.

North America – A Hub of Opportunities for Service Providers:
According to the report, the increasing adoption of Salesforce services in the BFSI sector is likely to continue, making it one of the most lucrative verticals for Salesforce service vendors. Over the years, the focus of BFSI has shifted toward fruitful customer engagement in real-time and across any device. This, in turn, is pushing the demand for the adoption of Salesforce services in BFSI, thereby giving new opportunities for the Salesforce service vendors to reap profits.

Growth prospects for the Salesforce services, as the report opines, are high in North America, particularly in the US. In addition, the adoption of Salesforce services in Western Europe is estimated to intensify by the end of 2029, which is likely to encourage the vendors to solidify their service capabilities.

As far as growth and expansion are concerned, strategic business partnerships and acquisitions will continue to be the best way forward for vendors. Those alliances will lay the foundation for bespoke innovations to come to the fore, thereby creating a ‘win-win’ for both parties involved. Considering the challenges enterprises face in terms of Salesforce deployment, key service providers active in the market will continue to focus on offering unmatched support and assistance in a bid to ensure client satisfaction and engagement.

In addition, Salesforce service providers will also continue to center on getting ‘Salesforce service certifications’ to reap benefits in the long run, as these certifications will not only help them strengthen their core competencies but also expand their client bases.

Leading Key Players:
Since there are so many companies actively providing salesforce services, the nature of the market has become quite competitive. SAP SE, Oracle Corporation, Microsoft Corporation, Salesforce.com Inc., Adobe Inc., DXC Technology, Accenture PLC, IBM Corporation, Pegasystems Inc., Verint Systems Inc., Tata Consultancy Services Limited, and AT&T Inc. are some of the leading salesforce service companies.

Immediate Access: Buy Today for a Comprehensive Report
https://www.futuremarketinsights.com/checkout/4751

Salesforce Services Market Segmentation:

By Type of Service:

  • Planning
    • Advisory Services
    • Change Management
  • Implementation
    • Integrated Services
    • Custom Application Development
    • Application Modernisation and Data Migration
    • Testing Services
  • Manage
    • Monitoring
    • Upgrade
    • Governance
    • Helpdesk
    • Training
    • BPO

By Application:

  • Sales Cloud
  • Service Cloud
  • Marketing Cloud
  • App Cloud
  • Commerce Cloud
  • Analytics

By Vertical:

  • Salesforce Services in BFSI
  • Salesforce Services in Healthcare and Life Sciences
  • Salesforce Services in Media and Telecom
  • Salesforce Services in Retail and CPG
  • Salesforce Services in Government
  • Salesforce Services in Manufacturing
  • Salesforce Services in High Technology
  • Salesforce Services in Energy & Utilities

By Region:

  • North America
  • Latin America
  • Europe
  • East Asia
  • South Asia & Pacific
  • Middle East & Africa (MEA)

About Future Market Insights (FMI):

Future Market Insights, Inc. (ESOMAR certified, recipient of the Stevie Award, and a member of the Greater New York Chamber of Commerce) offers profound insights into the driving factors that are boosting demand in the market. FMI stands as the leading global provider of market intelligence, advisory services, consulting, and events for the Packaging, Food and Beverage, Consumer Technology, Healthcare, Industrial, and Chemicals markets. With a vast team of over 5000 analysts worldwide, FMI provides global, regional, and local expertise on diverse domains and industry trends across more than 110 countries.

Contact Us:        

Nandini Singh Sawlani   

Future Market Insights Inc.
Christiana Corporate, 200 Continental Drive,
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For Sales Enquiries: 
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Sun, 31 Dec 2023 20:05:00 -0600 en-US text/html https://www.fmiblog.com/2024/01/01/salesforce-services-market-set-to-surge-with-a-14-4-cagr-aiming-for-a-whopping-us-33-5-billion-by-2029/
The Biggest Tech Talent Gap Can Be Found In The SAP Ecosystem

Unless you’ve been asleep since the last Bush administration, you’re probably aware that employers are having a hard time finding qualified talent for jobs which demand tech skills. Qualified talent means having the requisite skills and – increasingly – relevant experience, which is turning the concept of an entry-level job into something of an oxymoron. The tech skills in question span way beyond coding. As the vast majority of good jobs now utilize software platforms for some or most functions, coding is the least of employers’ worries. Companies want talent that knows how to implement, integrate, configure, and run thousands of software platforms used to run 21st century businesses.

As I’ve chronicled America’s skills and talent gap, I’ve focused on hot areas like cybersecurity and data science, new software platforms like Salesforce and Workday, and hundreds of other software-as-a-service companies providing digital functionality for specific industries or job functions e.g., finance hospitals (Epic), insurance agents (Applied Epic), home care (WellSky), construction (Procore), pharma (Veeva), sales and marketing (Hubspot), customer service (Zendesk), software development (Atlassian), low-code app development (Pega), cloud computing (AWS), and digital transformation itself (ServiceNow).

But Salesforce and Workday aren’t the most widely used software platforms – not even close. The platforms with the most users are enterprise resource planning (ERP) systems like SAP and Oracle. One reason is that they’re much older; SAP and Oracle were founded in the 1970s. Another is that ERP systems were designed to handle the full suite of business functions, including accounting, budgeting, project management, and supply chain management. As a result, most large companies and organizations adopted ERP long before Salesforce was even a gleam in Marc Benioff’s eye; SAP has more than 425,000 clients across 180 countries – nearly 3x the number served by Salesforce.

SAP clients have always needed SAP certified talent on hand to maintain, adapt, and enhance their on-prem ERP platforms – SAP currently offers 145 certifications, many of which are specific to individual modules. But the need for SAP talent is growing dramatically due to a major shift. Due in part to companies like Salesforce, businesses now buy and consume software differently. Rather than installing and hosting on-prem instances, SAP is migrating clients to the cloud via its S/4HANA platform. The benefits to clients of running ERP in the cloud are many including scalability, feature availability, security, and cost savings. But migrating an entire ERP to the cloud is no small matter.

As SAP’s 2027 deadline for migrating legacy ERP systems to S/4HANA is fast approaching, clients have some major decisions to make. While S/4HANA works both on prem and in the cloud, the advantages of cloud adoption are steadily increasing, and clients who delay too long may face challenges with outdated infrastructure. So for most clients, the S/4HANA migration is synonymous with moving to the cloud.

All this requires talent. Back in 2020, a survey by the Americas SAP User Group found that only a fraction of SAP consultants were trained and prepared for the coming tsunami of S/4HANA work. SAP has since responded with the Partner Talent Initiative, offering training curricula 2-3-week-long free online bootcamps to SAP partners and aspiring consultants. But the talent gap is still massive. New research from the Americas SAP User Group found a 25% of users said the talent gap was holding up projects overall and 49% reported a lack of S/4HANA talent.

It's not only clients. According to the SAP User Group, the SAP talent gap is hitting SAP partners like systems integrators and consultancies at least as much as clients. As Geoff Scott, the CEO of the Americas SAP User Group told The Register:

We are going to feel the pinch of that skill gap. My word of caution is that as you think about moving to S/4 if you have not already, the ability for you to plan that migration may hit some turbulence related to skill gaps with your external partners. That's something that you absolutely positively should consider.

Thomas Michael, founder and CEO of Michael Management, a leading provider of SAP training, agrees:

According to our surveys of 1000s of SAP professionals, 4 out of 10 say they have not received enough SAP training to perform their job duties. This not only highlights a critical gap in professional development but also presents an opportunity for organizations to rethink their training strategies. The future of SAP lies in empowering professionals with the knowledge and tools they need to embark on the S/4HANA upgrade journey.

What are some options for closing the SAP talent gap? It’s unlikely that colleges and universities will come to the rescue. In an article a few years ago on Texas A&M’s effort to launch courses in cybersecurity, the Chronicle of Higher Education American higher education’s paper of record – reached the following conclusion: “Work-force demand can lead some institutions to teach students the skills needed for today’s entry-level jobs. But those tools may well be obsolete five or ten years from now.” The implication – one that is absolutely in the mainstream of college and university thinking – is that updating curriculum to reflect near-term technology needs may not be a worthwhile pursuit because such needs will change. And even if colleges, universities, or – more likely – bootcamps did offer S/4HANA training, it wouldn’t do much to close the growing experience gap.

The most promising solution is one that delivers not only training but also experience. I’m talking about apprenticeship. Apprenticeships are jobs with built-in training and experience, allowing for the hiring of apprentices without either. As I discuss in my new book, Apprentice Nation, apprenticeships have the potential to close the talent gap across hundreds of sectors as well as to reinvigorate socioeconomic mobility. SAP is no exception.

If apprenticeships are the best solution for the SAP ecosystem, where will they come from? Don’t look at SAP clients. They’re unlikely to solve this problem themselves. In a reaction to the higher cost of bad hires and increased employee churn, employers are increasingly insisting on the perfectly qualified candidate. If job applicants don’t check all the boxes, they won’t be considered. Peter Cappelli of Wharton has observed this phenomenon: “Employers are demanding more of job candidates than ever before. They want prospective workers to be able to fill a role right away, without any training or ramp-up time. To get a job, you have to have that job already.”

My best guess is that new S/4HANA talent will come from one or more SAP partners that decide to get into the business of providing trained, proven talent to clients and other partners. By deploying newly trained talent on migration projects or directly to clients and partners via staff augmentation, enterprising SAP partners can stand out in a mature partner ecosystem, and in so doing, launch thousands of remunerative SAP careers.

Over the next few years, I expect to see SAP partners launching new initiatives to provide trained, proven S/4HANA talent to SAP partners and clients. With so many clients and partners in need of talent, the opportunity is far too vast to remain unfilled for very long.

Mon, 01 Jan 2024 01:07:00 -0600 Ryan Craig en text/html https://www.forbes.com/sites/ryancraig/2024/01/01/the-biggest-tech-talent-gap-can-be-found-in-the-sap-ecosystem/
ServiceNow: No End In Sight
Customer Satisfaction Survey Concept, Users Rate Service Experiences On Online Application, Customers Can Evaluate Quality Of Service Leading To Business Reputation Rating.

Thapana Onphalai

I've written about ServiceNow (NYSE:NOW) a couple of times, and I am continually impressed every time I revisit them. I first bought shares in 2018, with that lot up 280% from purchase. I've added to that position, and the company is in my

Mon, 01 Jan 2024 21:46:00 -0600 en text/html https://seekingalpha.com/article/4660736-servicenow-no-end-in-sight
Here's How Much a $1000 Investment in Salesforce.com Made 10 Years Ago Would Be Worth Today No result found, try new keyword!This segment accounted for more than 93% of Salesforce’s fiscal 2023 revenues. Professional Services & Other revenues consist of fees that the company derives from consulting and implementation ... Fri, 22 Dec 2023 01:00:00 -0600 en-us text/html https://www.msn.com/ How The League founder went from $200,000 in debt to making her first million with a dating app for the young, ambitious, and wealthy

Welcome to “How I Made My First Million,” Fortune’s latest series in which we interview today’s most powerful people about how they amassed their wealth. You’ll hear from founders, entrepreneurs, investors, and creatives across the globe on how they joined the seven-figure-club, what they’d do differently, and their best piece of advice for building wealth.

  • Age: 39

  • Career highlights: Create dating app The League and sold it to Match Group in 2022 for undisclosed amount a reported $30 million

  • Approximate net worth: $10 million

  • Age at first million: 37

  • Prior debt: $200,000 from business school

Amanda Bradford has high standards.

When the 39-year-old was earning her MBA at Stanford, she found herself unenthused and let down by the current crop of dating apps, which she called “essentially a game of hot or not.” So, the computer science buff and Salesforce alum took matters into her hands; she reimagined the parameters of online dating by adding an extra emphasis on selectivity and an unmistakable air of prestige.

In 2014, in the heyday of the Silicon Valley startup boom, that app, The League, was born. It’s designed for “ambitious, high-achieving people who want a partner that's equally motivated,” she told Fortune—the very app she wanted for herself.

Bradford, who graduated with $200,000 of business school debt, has since built The League into a top-tier dating app. Last year, she sold it to the Match Group, which owns Tinder and Hinge, for a reported $30 million. That sale made her a millionaire many times over; Bradford and her team netted more than $10 million from the sale, by Fortune's calculations. The first thing she spent it on was a down payment for a retirement community for her parents—and finally paying off her student loans.

“I definitely learned at a young age to work and work hard, and I really wanted to be able to make my own mark in the world,” she says. She talked to Fortune about what she learned working under Marc Benioff, what went into designing her app, how it made her millions, and her biggest splurge mistake. The biggest takeaway: “a bias towards action.” It’s how she approaches both dating and work.

The following transcript is lightly edited for clarity. 

Where did you grow up? What did your parents do?

I grew up in Silicon Valley; Austin, Texas; and North Carolina. My dad worked for IBM, also known as “I've Been Moved.” We moved around a lot. My mom worked part-time, but mostly raised the kids.

I was exposed to technology at a very young age. We were the first people on our block to have a computer, to use Prodigy, CompuServe ICQ, and AOL Instant Messenger. We had the Palm Pilot before everybody did, so I got to see the computer generation take off. And that was part of why I've always been interested in technology: I saw the benefits of social networking at a young age, and I could see how it could be relevant in the dating space.

What was it like, financially, growing up for you?

I worked really hard to get a scholarship to college [Editor’s note: Bradford says she got a full ride to Carnegie Mellon, where she studied computer science]. I did not have parents that would pay for my college, so they instilled in us a really good work ethic. I always had jobs in the summer and during the school year, so I definitely learned at a young age to work hard; I really wanted to be able to make my own mark in the world.

What was your very first job?

My first job where I actually got a paycheck was a lifeguard. You had to go through CPR training and do a lot of hours of classes, and then you had the best summer job ever.

My first entrepreneurial effort was selling friendship bracelets in third grade for very high prices. I would weave these very intricate designs, and my friends wanted them. I think I sold about five to 10 before I realized that it took so long to make them that it wasn't actually a very good business to be in. And so I retired.

My second entrepreneurial effort was selling mix CDs. It was back in the day of CD burners, so I bought a CD burner and would make all my friends mix CDs to play in our cars when we were 16.

I probably made a couple hundred bucks on it overall. In high school, that’s a lot. But again, it also took a long time. And this was back in the days of Napster, when we had to download the songs, and they take a really long time to download. Sometimes you'll go through the whole effort of putting it on a CD, only to find that one of them has mutated or is a corrupted file. So I decided not to make it a full-time business.

What was your very first professional job after college?

Working for Salesforce, which was in the era of the cloud where everything was going to the cloud and Salesforce was the pioneer there. I got front row seats to the whole software-as-a-service industry. Marc Benioff was an amazing CEO. I learned a lot just watching how he operates his business. From there, I decided that I wanted to stay in technology and keep growing as an entrepreneur.

Take us through the story of when you decided you wanted to start The League and what that journey was like for you.

I was in business school [at Stanford]. I was single and the dating apps were taking off—the Tinder revolution happened. Before that, there was a stigma where you're only on dating sites if you can't get a date in real life. There was this whole shift, and I was in the shift. So I dipped my toe in the water of dating sites and found myself frustrated with the fact that it was essentially a game of hot or not, and I felt like I wanted to know a lot more about a person than what they looked like.

So I tried to find them on other sites. I would go to LinkedIn, Twitter, Facebook, trying to kind of social media stalk these people. That was really the inspiration for The League—you shouldn't have to do all this stuff. Let's just make people apply to join the community where it's an intentional community, people are there for the right reasons, they're there for a relationship.

You put in your LinkedIn profile as a means of admission, so you're gonna see what someone does in their career, their education, their background; all of this stuff, I thought, was very interesting when you're evaluating a prospective life partner. I wanted this information to be really contextualized within the app instead of having to dig for it after the fact.

I built The League for myself, to essentially find my life partner.  I wanted to find a relationship that would support me being ambitious, being motivated, being career-focused and not be intimidated or threatened by that. To do that, I felt like I needed to create my own community where that was really the ethos and the DNA. It was for motivated, ambitious individuals that wanted to find a like-minded partner.

How old were you when you first began to create The League?

I was 29, and I had just ended a five-and-a-half year relationship. I was looking for someone that wanted to be with an ambitious woman and wasn't scared of the fact that I was very career-driven. I worked a lot. I had big goals for myself, and I wanted someone that would support that, encourage that, embrace that about me.

When did you realize there was an opportunity for you to become a millionaire?

I first started realizing I could make a lot of money on this business when we started monetizing. I started out at $20 a month, because that's what everyone in Silicon Valley was doing at the time, that was kind of the standard model. I realized that we would need a much bigger user base for me to actually make a big business off of users’ pain and $20 a month wasn't gonna cut it.

I changed the business model to start selling yearly memberships for $179 a year. At that point, we started to see that the conversion rate actually didn't drop; people were okay paying that amount of money for dating. Once we launched in New York and Los Angeles, we saw growth in all of those cities. I realized that I don't actually need to fundraise anymore. I'm making enough money to cover the cost of the business. So quickly, we became profitable.

At that point, I was a majority owner of the business, and I realized I could put this profit anywhere. I could invest it back in the business, I could start paying my employees more, I could start paying myself more. At the time, I wasn't even paying myself. That's when I realized that this business has legs: People will pay for dating. Let's go launch in more cities and make it even more profitable. That's when we started making millions in revenue.

How did you make your first million dollars? 

I made my first million when I sold to Match Group. Prior to that we were making millions of dollars at the company, but I wasn't paying myself much. And the profit was going to the company and investing in the company, not in my own personal bank account. So it wasn't until I sold that I actually became a millionaire.

Why did you decide to sell to Match Group?

Because I wanted The League to be bigger than I could take it myself. I worked really hard for nine years building it as big as I could. But we needed significant financial investment if we wanted to compete with the big guys and go international. A partner like Match Group who's done this before, who's launched brands internationally and has taken a dating site from tens of millions in revenue to hundreds of millions of revenue—that was the aspiration I had for The League, to be a global premium brand.

When you made your first million dollars, did you spend it on anything?

I did not spend it on much, except I helped my parents put a down payment in for a retirement community that they were excited about.

When did you get your first big paycheck and think, holy cow, this is a ton of money?

When I was a top performer at Salesforce and I qualified to go to a sales club. I exceeded my quota by a lot, and that meant you got a really big bonus check. That was when I first realized you could make a lot of money in sales and if you exceed your quota and start hitting accelerators. That was when I realized how profitable it can be to be good at sales and to know how to sell technology.

When you got that paycheck, did you splurge on anything?

I paid off a lot of my student loans as fast as I could.

How did that debt build up, and how long did it take you to pay it off?

When I graduated business school, I was almost $200,000 in debt. I was starting The League, praying that it could be a real business, and that I would actually be able to pay off my student loans and not have to go get a regular job to pay the bills. Once I realized that The League could actually be a viable business, I realized that I might actually be able to pay off these student loans.

I didn't end up ultimately paying them off because I had a low interest rate. This was during the low interest rate period, so it didn't make sense to pay them off until I got close to exiting the company. One of the first things I spent money on after I sold the company: I paid off all my student loans. And that was a big milestone. I took my parents out to dinner, and we cheers’ed to the fact that I finally had no more debt.

What is the most expensive thing you've ever purchased for yourself?

A really cool car when I moved to LA—a 1974 Bronco that was fully restored, straight from Michigan, with people who worked at the Ford factory. I bought it from this very nice man and imported it all the way to California. And it's my favorite toy that I have right now. Its name is Bucky.

What makes The League stand out among other dating apps in a crowded dating app market?

We're the only application-based dating community, meaning you have to put together an application and get reviewed to get in. We don't just let everybody in. And because of that, people who are in the community actually really want to be there. It's intentional dating. People are there for long-term relationships, and there's also a community aspect to it. So even if you're not maybe looking to date right now, or you're single, but you're focused on something else with your business or your career, you can still join groups and events and go to meetups. And there's a whole singles community side to the app’s social network that allows it to be more than just a dating app. It's really a community for singles to find each other in real life and to form connections.

We only accept a small percentage of the people that apply and we require everyone to put together a really strong application in order to get in.

How are applications screened? Is it people screening them? Or an algorithm?

The League uses a combination of humans and algorithms to screen all the applicants. We look at things like: Did you complete your LinkedIn? Did you fill out all the fields? And some basic things: Do you have six photos? Do you have sunglasses on in your photos? Those are things that are pretty easy to detect with algorithms.

We also have a review board that sees the applicants coming in. These are humans that are actually saying, okay, these people would be a good fit for our community. It's really a combination of both, and I don't think it could work with just one or the other. The algorithms catch things that humans might not, and humans catch things that I don't trust algorithms to catch. We want to make sure we're always letting in the right people and not missing people by default.

What demographic is The League targeting?

The League is targeted to all motivated individuals, anywhere at this point. We are global, all ages, all sexual preferences. Really the common thread is ambition, a drive to be successful, and a drive to accomplish big things and change the world. It’s not really a demographic, it's more of an overall character trait that we're looking for.

Do you have any success stories that you know, or heard of from The League so far?

We're the number-one most-cited dating app on the New York Times wedding section, and we're really a fraction of the size of some of these other dating apps. People on The League are very intentional about finding their life partner when they come there. And oftentimes it's people's first or second match on the app when they meet their special someone.

The League is actually the only dating app entirely engineered and coded by a woman. How, or did, the female gaze shape the app’s design and functions?

I built and designed The League for myself as a user. I did do some focus groups, but for the most part, the focus group was me, and I built the features that I wanted. A good example of this is using the LinkedIn integration. By asking everyone to connect their LinkedIn, we were able to block you from your coworkers. That was super important to me, because I was just getting to a point in my career where I was having direct reports. The last thing I wanted was to have one of my direct reports see me on a dating app, or worse, have my boss see me on a dating app.

That's a feature that I don't think any man would have probably created, and none of the other dating apps have that. And when people complain about having to link their LinkedIn, I ask them, ‘Do you want me to match you with your boss?’ They usually say no. And then that's why they're like, ‘Okay, I get it.’

How much does membership at each tier cost?

The League has four different tiers. We have basic membership—that comes in at about $299 a month. If you go to the next tier up, that's the owner tier, and that’s $399 a month. If you go to the next tier up, that's the investor tier, you can see everyone who’s liked you. If you don’t like the algorithm and want to see more prospects, that's $999 a month. And then we go all the way to the VIP tier, which is basically do-it-yourself matchmaking with full access to the database. You can like or message anyone, and that's $999 a week. High prices, but not when you compare to what a matchmaker would charge you.

What is your favorite thing about The League?

Every time I come up with a new idea, or someone gives me a great idea, I can actually ship it and build it into the app and have people use it within a month or two—sometimes even weeks at this point. I love the ability to build, to iterate, and to be responsive to what's going on in the environment.

My favorite feature that we've built so far is this app called Party Scout. It's a tab on The League that tells you where in your city you should go if you want to meet people that fit your preferences. So if I'm going bar hopping with a girlfriend? Which neighborhood we should go to, which bar we should go to that gives us the best chances of running into someone that might be a potential match.

The future of dating is going to be this integration between online and offline and a much more elegant mashup of being smart about where to go out. But people want to meet in real life. We want to bump into someone at a bar, we want to have a meet-cute. So building features that help people have these experiences in the real world is what I'm most excited about building.

How hard do you think it is for people nowadays to just walk into a random bar, bump into someone and have it be a perfect match? 

One of the reasons I built The League is that I don't believe in serendipity, I didn't want to sit around and wait for the perfect match to drop down from heaven. I wanted to have a bias towards action and actually make an effort to go find him.

We’re thinking, how do we direct you in a way that you can almost have serendipity, but it's much more strategic and more tech enabled? Tech-enabled serendipity is one of the ways I think will be the future of dating instead of just sitting around and hoping. Really using the tools that we all have in our pocket to deliver ourselves the best shot at bumping into someone in a bar, but being smart about it and not depending 100% on luck and happenstance.

What's the number one piece of advice you would deliver to someone looking to build wealth?

Have a bias towards action. It's very easy to have a lot of ideas and to dabble in things and think about doing things.

What's hard is actually putting one foot in front of the other and building. It takes time, you have to go brick by brick, and you need to get started sooner rather than later, because everything takes a lot longer than you think it will. For me, The League is almost a nine-year project. And I would never have gotten here if I hadn't started as soon as I felt like the idea was there. And I think a lot of people get stuck in this analysis paralysis period.

Just try it. Worst case scenario, it doesn't work out and you move to something else.

This story was originally featured on Fortune.com

Sat, 23 Dec 2023 01:00:00 -0600 en-US text/html https://www.aol.com/league-founder-went-200-000-130000801.html
saasguru's Salesforce Bootcamp gets prestigious accreditation from nasscom FutureSkills Prime

PRNewswire

New Delhi [India]/ Sydney [Australia], December 20: saasguru, a leading global EdTech, announced that its Salesforce Bootcamp has been accredited by nasscom FutureSkills Prime. This accreditation is a testament to the high quality of skill development provided by saasguru, underscoring its mission to empower learners with job-ready skills in the digital age.

nasscom is the peak industry body that champions the interests of India's information technology (IT) and business process outsourcing (BPO) industry. FutureSkills Prime is a transformative ecosystem created between nasscom and the Ministry of Electronics and IT for digital upskilling in India. Its industry-backed certification programs align with National Occupational Standards (NOS) and the National Skills Qualification Framework (NSQF), ensuring learners acquire skills highly valued by employers.

Amit Choudhary, CEO and Co-founder of saasguru, expressed his pride in this accreditation: "This recognition is a testimony to the high quality of Salesforce skill development provided by saasguru. We are not merely providing theoretical learning and certification; our AI-enabled Salesforce Lab helps the learners get true job readiness by completing hundreds of mini-projects co-created with leading Salesforce consulting companies. We are thrilled to be the only EdTech company to receive this recognition for a Salesforce skilling program."

The partnership with nasscom FutureSkills Prime brings several benefits to saasguru learners, including national recognition of the program through the NOS/NQF framework and certification from nasscom FutureSkills Prime upon program completion and SSC assessment. Learners who complete the program become eligible for a Government of India cash-back incentive of INR 8,000.

This accreditation marks a significant milestone in saasguru's commitment to digital upskilling in India. By providing learners with the skills they need to thrive in the digital economy, saasguru contributes to the vision of making India a Digital Talent Nation.

Please visit Salesforce Training for more information about saasguru and its accredited Salesforce Bootcamp Program.

About saasguru:

saasguru is a leading Ed-Tech company dedicated to transforming learners into job-ready professionals in the digital age. With a focus on Salesforce training and job readiness, saasguru equips learners with hands-on experience and practical skills, bridging the gap between certification and employment. It has helped over 70,000 learners from 56 countries discover, launch, and grow a career in Salesforce.

Press Contact:

Himanshu Joshi

Head of Growth / CMO

[email protected]

+ 91 974 2312806

(ADVERTORIAL DISCLAIMER: The above press release has been provided by PRNewswire. ANI will not be responsible in any way for the content of the same)

Tue, 19 Dec 2023 15:30:00 -0600 en text/html https://www.bignewsnetwork.com/news/274070559/saasguru-salesforce-bootcamp-gets-prestigious-accreditation-from-nasscom-futureskills-prime
Salesforce - Resilience at Work No result found, try new keyword!Scenario planning has been vital to corporations, governments and institutions over the past 12 months in navigating the wide-ranging challenges of Covid-19. And it will remain a critical ... Thu, 20 Jul 2023 19:49:00 -0500 text/html https://www.reuters.com/plus/salesforce-resilience-at-work




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