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https://killexams.com/exam_list/AvayaKillexams : Best Unified Communications Certifications
The need for today’s organizations to share information, along with proliferation of high-speed broadband, has driven the global unified communications (UC) market for the past decade, if not longer. UC streamlines communications so that geologically-dispersed employees can interact digitally as if they’re in the same office, even if they’re located thousands of miles apart.
Centralized administration also makes UC popular with IT managers because it reduces the time and effort needed to support and secure corporate communications of all kinds. Because of a need for specialized skills to make large-scale UC implementations run their best, top UC vendors offer certifications to buttress and boost workforce capability and quality.
Simply Hired lists $91,623 as the average salary for a UC engineer’s role, with highest salaries reported at $139,737. Glassdoor lists UC salaries as high as $166,000 for senior and UC engineer positions. UC engineer salaries declined slightly from previous years with the average down from $94,354 to $91,623 (a dip of just under three percent). While this dip could just represent normal market fluctuations, it is a trend worth watching because we also observed a slight salary decrease last year.
We dug into various job boards to see how many UC jobs are available, specifically targeting jobs that called out one or more of our top five certifications: Avaya ACSS, CCIE Collaboration, CCNP Collaboration, IBM Sametime and MCSE: Productivity.
Because new UC technologies continually come to market, UC offers interesting, high-demand job opportunities as companies seek to Strengthen communication and collaboration. However, UC is no easy career path. UC roles require knowledge of several IT areas and technical disciplines. As a result, earning UC certifications often requires multiple exams and credentials.
The following sections dig into the details for our top five certs, listed in order of sponsor name, not by any planned ranking.
ACSS: Avaya Certified Solution Specialist
For IT professionals supporting Avaya products, the ACSS is a must-have credential. The company updated its certification programs in late 2015 and currently offers two separate professional certification tracks:
Sales and Design – this track offers three credentials:
Avaya Professional Sales Specialist (APSS)
Avaya Certified Design Specialist (ACDS)
Avaya Professional Design Specialist (APDS)
Services – this track is aligned with Avaya engagement solutions and products, so you’ll see two flavors for some of the certifications depending on which solution track (product or engagement solution) is targeted. Avaya currently offers the following Services credentials:
Avaya Support Professional Specialist (ASPS)
Avaya Implementation Professional Specialist (AIPS)
ACSS: Avaya Certified Solution Specialist (ACSS) (engagement solution) and Avaya Certified Support Specialist (ACSS) (product)
The advanced-level ACSS cert targets more experienced Avaya practitioners both in support specialist and product specialist roles, covering 19 individual credentials. Candidates should possess technical skills sufficient to configure, install and administer Avaya products. Also, they should be well-versed in Avaya product maintenance, and in testing product implementations and troubleshooting issues. Successful candidates typically possess at least two years’ direct experience supporting Avaya products and four years working with the chosen Avaya technology. Each certification is valid for two years.
Requirements to obtain the ACSS certification depend on which credential one chooses to pursue. For information on prerequisite skills, curriculum maps, required training and the number of exams for individual credentials, visit Avaya’s credential program webpage. (Click the Services Credentials tab, then click on the ACSS button to view the full Catalog. Additional program information appears in the Avaya Professional Credential Program Overview.)
ACSS Facts and Figures
Avaya Certified Solution Specialist (ACSS)
Prerequisites & Required Courses
Minimum of 4 years’ experience in the relevant technology plus 2 years’ experience supporting the Avaya product. Training is required and available in multiple formats (classroom, virtual classroom and on-demand); depending on solution track. Expect to pay between $3,500 and $4,500 per classroom course, or $1,400 per 16-hour course, and $2,100 per 24-hour course in the virtual classroom or on-demand.
Cisco offers its CCIE Collaboration certification, which identifies expert skills in unified communications, video and telecom. Only the cream of the crop earns the CCIE, and CCIE Collaboration is no exception.
The expert-level CCIE Collaboration credential recognizes seasoned collaboration and UC architects, as well as voice and video network managers, who design, deploy and troubleshoot enterprise collaboration solutions that are moderately to highly complex. Although the certification requires no prerequisites or specific training, Cisco designed the CCIE Collaboration for individuals with true expertise and lots of relevant experience (three to five years, minimum) with UC solution integration, configuration and troubleshooting.
Like other CCIE certs, the certification has a written qualification exam and a hands-on lab exam, both of which are rigorous and often take multiple attempts to pass. Cisco includes emerging technologies in its assessments. A great value-add available through the Cisco 360 Learning Program for CCIE Collaboration is remote access to an online environment that contains equipment to practice hands-on for the lab exam.
CCIE credential holders must recertify every two years or it will be suspended. It’s the responsibility of the credential holder to keep track of their individual recertification deadline. You can apply for a one-year extension to complete re-cert requirements, but if you miss that deadline, your certification is lost forever.
Recertification involves passing a single exam. Currently, acceptable recertification exams include any current CCIE written or lab exam, or a current CCDE written or practical exam. Credential holders may also recertify by passing the Cisco Certified Architect (CCAr) interview and board review. Alternatively, credential holders may recertify through participation in the Cisco Continuing Education Program (CEP). To recertify through the CEP, credential holders must earn 100 continuing education credits, pay a $300 administrative fee, and agree to CEP terms and conditions.
Written exam: The CCIE written exam website maintains a list of Cisco Press resources, reference and design guides, training, self-assessment tools, and more. Additional self-study resources are available from the Cisco Learning Network Store. CCIE Lab Exam: The Cisco Learning Network maintains a list of self-study resources for the CCIE lab exam.
CCNP Collaboration: Cisco Certified Network Professional Collaboration
The intermediate-level CCNP Collaboration recognizes network engineers who are well versed in Cisco Voice and UC devices and applications in enterprise networks.
Four exams are required to qualify for the CCNP Collaboration credential. A certified candidate designs, implements, configures, manages and troubleshoots Cisco UC applications, networks and devices. Candidates should have in-depth knowledge of all facets of unified networking, including gateways, IP phones, quality of service (QoS), voice, video and presence applications, and utilities for configuring Cisco routers and switches, in addition to one to three years’ experience with these technologies.
Training is recommended but not required. Cisco offers in-depth training courses, both in the classroom and online, for each exam. Depending on the training provider, classroom live and virtual classroom live courses cost approximately $3,795, while online self-paced courses start at about $1,100. Training courses typically last five days.
The CCNP Collaboration, like all Cisco professional-level certifications, requires recertification every three years. To recertify, you must pass one Cisco exam before your cert’s expiration date. Acceptable exams include any current 642-XXX professional-level exam, any 300-XXX professional-level exam, any CCIE written exam, any CCDE written or practical exam, or passing the Cisco Certified Architect (CCAr) interview and board review.
CCNP Collaboration Facts and Figures
IBM Certified System Administrator: Sametime V9.0
The intermediate-level IBM Sametime administrator credential aims at systems administrators with existing skills and hands-on experience in IBM Sametime 9.0. Candidates must understand architectural considerations when running IBM Sametime within an IBM WebSphere environment. They must also demonstrate their knowledge of Sametime deployment and audio/video configuration within Sametime, along with management, troubleshooting, performance monitoring and optimization techniques.
The certification requires candidates to pass a 78-question multiple-choice exam, to be completed in no more than 105 minutes. IBM emphasizes the need for hands-on experience before tackling this exam, stating that “direct application of the skills learned cannot be substituted” with any of the self-study materials. The exam measures a candidate’s knowledge of task performance rather than memorization of features and functions.
In addition to the Certified System Administrator credential, IBM also offers two related certifications:
IBM Certified Associate – Sametime 9.0: This is an entry-level certification for professionals with knowledge regarding the use and administration of an IBM Sametime environment. Successful candidates should possess a basic understanding of UC concepts, databases, and IBM WebSphere and IBM Domino V9.0 environments.
IBM Certified Advanced System Administrator – Sametime 9.0: This is an advanced professional-level credential for system administrators, application, infrastructure and solution architects. It requires an understanding of the WebSphere Application Server Network Deployment and Liberty Profile environments. Candidates must first obtain the Certified System Administrator credential and then pass an additional exam.
The IBM Certified System Administrator – IBM Lotus Sametime 8.5 credential is still available for those working in Lotus Sametime 8.5 environments.
While IBM certifications are evergreen and don’t expire, the same cannot be said for technology. Credential holders should plan to move up and recertify on new technology as it becomes available.
IBM Certified System Administrator – Sametime V9.0 Facts and Figures
IBM Certified System Administrator – Sametime V9.0
Basic IBM Sametime administration knowledge plus hands-on experience with IBM Sametime V9.0
Number of Exams
One exam: Exam C2040-413: IBM Sametime 9.0 Administration (78 questions, 105 minutes, 52 questions required to pass)
IBM maintains a list of exam objectives, Technotes, product documentation and web resources for the exam. Also, candidates can purchase a web-based sample/practice exam (number A2040-413 Assessment: IBM Sametime 9.0 Administration) from Pearson VUE for $30.
The MCSE: Productivity certification targets professionals supporting enterprise-grade hybrid and cloud solutions for Microsoft Office. Key technologies include Microsoft Office 365, Microsoft Office, Exchange, Skype for Business and SharePoint.
To obtain the MCSE: Productivity credential, candidates must first obtain the Microsoft Certified Solutions Associate (MCSA): Office 365, MCSA: Windows Server 2012 or MCSA Windows Server 2016 certification. Then, they must pass one additional exam from an approved list. Currently, there are eight different exams to choose from. In addition, Microsoft recommends three to four years of experience.
The Microsoft Certification Program underwent extensive changes in September 2016. Once you earn one of the latest MCSE credentials, you do not have to recertify within three years as was the case in the past. However, by passing an elective exam each calendar year, you add an entry to your transcript that indicates your commitment to staying current on technologies and expanding your skillset.
MCSE: Productivity Facts and Figures
Microsoft Certified Solutions Expert (MCSE): Productivity
Prerequisites & Required Courses
MCSA: Office 365, MCSA: Windows Server 2012 or MCSA Windows Server 2016 certification Three or more years of experience recommended.
Number of Exams
Candidates must pass one of the following exams: Exam 70-345: Designing and Deploying Microsoft Exchange Server 2016 Exam 70-339: Managing Microsoft SharePoint Server 2016 Exam 70-333: Deploying Enterprise Voice with Skype for Business 2015 Exam 70-334: Core Solutions of Microsoft Skype for Business 2015 Exam 70-331: Core Solutions of Microsoft SharePoint Server 2013 Exam 70-332: Advanced Solutions of Microsoft SharePoint Server 2013 Exam 70-341: Core Solutions of Microsoft Exchange Server 2013 Exam 70-342: Advanced Solutions of Microsoft Exchange Server 2013
Microsoft provides links to training, practice exams by third-party vendors such as Mindhub and MeasureUp, case studies, exam study groups and more. Links to community support forums and other resources are listed on each exam web page. Microsoft also offers various training options through its Microsoft Official Courses On-Demand (MOC On-Demand) program.
Beyond the top 5: more UC certifications
The UC certification landscape is not as crowded as the pool of general networking certs or the increasingly popular cloud and mobile credentials, but UC is on the rise nonetheless. In fact, traditional UC is increasingly offered through the cloud, forcing certifications to take on a new flavor to accommodate the latest technologies and techniques.
In addition to the top five certs covered in this article, many colleges and universities offer courses in unified communications or certificate programs aimed at workforce training. Note that most of those programs incorporate Cisco equipment and applications. Other programs are available, though. We conducted a simple Google search that revealed several interesting choices, including the Information Technology: Network Specialist Concentration at the Pennsylvania College of Technology.
Another consideration is Mitel Networks. Although the company doesn’t offer its own IT career certifications as of this writing, Gartner considers Mitel one of the leaders in the UC market, and the company name appears in job board searches for “unified communications” with great frequency. That means there’s an abundance of open positions that call for Mitel experience and/or knowledge. When evaluating UC certifications, and especially certificate programs through colleges or universities, consider if the required skills and knowledge might transfer to a job working with Mitel technology.
Tue, 28 Jun 2022 12:00:00 -0500entext/htmlhttps://www.businessnewsdaily.com/10845-best-unified-communications-certifications.htmlKillexams : T-Metrics Selected for Membership in Avaya DevConnect Program
Joins network of Experience Builders transforming customer engagementwith solutions that leverage the capabilities of Avaya's OneCloud™ platform
CHARLOTTE, N.C., June 9, 2022 /PRNewswire/ -- T-Metrics announces it has been selected by Avaya, a global leader in solutions that enhance and simplify communications and collaboration, for membership as a Technology Partner in the Avaya DevConnect program. Avaya delivers open, converged, and innovative solutions for contact centers and unified communications that create exceptional communications experiences for customers and employees.
The proven interoperability of T-Metrics' CX-2025 advanced omnichannel contact center SaaS solution with Avaya OneCloud™ solutions deliver a highly scalable, fully featured platform within a secure environment. This combination provides customers with a single solution that best fits their needs either on-premise, in the cloud (public, private, or FedRAMP), or in a hybrid environment. With the T-Metrics solution, Avaya customers can realize productivity gains through a single sign-on and consistent user interface regardless of consumption model. As a DevConnect Technology Partner, T-Metrics enables Avaya to offer customers enhanced functionality specifically built for both governmental agencies and commercial customers that helps eliminate cloud lock-in, minimize migration costs, and enable work from anywhere.
"T-Metrics is very excited to join the DevConnect program and deepen our relationship with Avaya," says Arthur Pravato, CEO of T-Metrics. "Our ability to integrate with Avaya OneCloud solutions enables customers to enjoy the benefits of an omnichannel contact center while having complete control over their migration pace and UC investment decisions. Together, we can deliver advanced features with the ighest level of security. At T-Metrics, we continue to enhance our platform while maintaining a sharp focus on security, which is one reason why we've enjoyed a trusted partner status with the Department of Defense for decades."
"Technology partners like T-Metrics help Avaya meet our customers' unique contact center requirements securely," said Susy Liem, Avaya Vice President of Product Management. "Customers can be operational quickly because its contact center solution interoperates with the Avaya OneCloud eco-system."
The Avaya DevConnect program is part of the Avaya Experience Builders™ network of Avaya experts, partners, developers, and customers. This unique global collaborative is exceptionally positioned to deliver the next-gen customer and employee experiences businesses need through the Avaya OneCloud AI-Powered Experience platform. The DevConnect program promotes the development, compliance-testing and co-marketing of innovative third-party solutions that are compatible with standards-based Avaya solutions. Member organizations have expertise in a broad range of capabilities – spanning collaboration, management, analytics, reporting and communications-enabled business process applications – helping joint customers extend the value of their collaboration and contact center investments and accelerate the speed at which their organization delivers true value to the bottom line.
This program currently includes thousands of software and hardware developer companies, integrators, service providers, and customers. Members have created a broad array of innovative solutions tested for Avaya compliance, including natural language speech recognition applications, mobile and emergency notification services, specialized computer telephony integration and reporting capabilities, and applications tailored for specific vertical industries.
Avaya provides companies with a wide range of technical education, access, and support for many of its platforms and interfaces through the DevConnect program, often at no cost to registered members. Technology Partners receive additional benefits in terms of in-depth, joint compliance testing activities and co-marketing support, based on their alignment with Avaya strategy and value offered to Avaya customers. DevConnect Technology Partners, like T-Metrics, must meet rigorous criteria for customer satisfaction, product support, business operations, marketing, and sales.
About Avaya Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at http://www.avaya.com.
About T-Metrics T-Metrics is a world-class provider of next generation omnichannel contact centers and operator systems. Our ability to leverage existing UC infrastructure, migrate seamlessly between consumption models, eliminate cloud lock-in, and onboard within days/weeks - makes T-Metrics one of the most versatile companies to work with in the industry. Learn more about T-Metrics at www.tmetrics.com.
Thu, 09 Jun 2022 02:47:00 -0500entext/htmlhttps://sip-trunking.tmcnet.com/news/2022/06/09/9618956.htmKillexams : Second ViaSat-3 payload arrives in California for integration
TAMPA, Fla. — The payload for Viasat’s second ViaSat-3 broadband satellite has arrived in California to be integrated with a Boeing chassis, the operator said July 13.
The high-throughput payload traveled by truck from Viasat’s facility in Tempe, Arizona, to Boeing in El Segundo, where it will also undergo environmental tests in preparation for launch.
The first Ka-band ViaSat-3 satellite was integrated with Boeing’s 702 satellite bus platform last year. This satellite is slated to launch to geostationary orbit (GEO) later in 2022 on a SpaceX Falcon Heavy rocket to cover the Americas.
The second ViaSat-3 is due to launch about six months after the first to cover Europe, the Middle East and Africa.
The third and final ViaSat-3 is on track to launch about six months after that to expand the company’s coverage over Asia-Pacific.
Viasat is developing all three payload modules in-house. According to the company, they will each be capable of receiving, transmitting and processing data at rates greater than one terabit a second — three times faster than the Americas-focused ViaSat-2 that launched in 2017.
Viasat had initially planned to deploy the first ViaSat-3 satellite in 2019 before supply chain issues and pandemic-related delays pushed it into 2022.
Jupiter-3, EchoStar’s Americas-focused high-throughput GEO satellite that Maxar Technologies is building, has also been caught up in delays and is now set to launch on a Falcon Heavy in 2023 instead of this year.
Meanwhile, SpaceX has been busy launching non-geostationary satellites to expand the coverage and availability of its Starlink constellation.
Starlink reached a key milestone for serving mobility markets June 30 when the Federal Communications Commissiongranted permissionto connect land vehicles, boats and aircraft.
Viasat sees strong growth potential in the inflight connectivity market, in particular, and has been building up its partnerships with airlines.
Most recently, Virgin Atlantic said July 12 that Viasat terminals will be installed on 16 new Airbus A330-900 aircraft, scheduled to enter service in the second half of 2022 with intercontinental flights between the Americas and the United Kingdom.
The equipment Viasat is installing is designed to be forward-compatible with its ViaSat-3 constellation.
Wed, 13 Jul 2022 08:30:00 -0500Jason Rainbowen-UStext/htmlhttps://spacenews.com/second-viasat-3-payload-arrives-in-california-for-integration/Killexams : how much does avaya cost for my business?
Is Avaya a good phone system?
4. Overall, I deliver this rating. In comparison with our other business phone services providers, Avaya's platform, capabilities, and level of sophistication are unrivaled. outstanding customer service, choosing this product is simple.
Did Ring Central buy Avaya?
Avaya will not be acquired; instead, it will form a strategic partnership with RingCentral to launch a new unified communications as a service (UCaaS) offering. UCaaS solutions provided by RingCentral will be provided exclusively through Avaya under the terms of the contract, which involves RingCentral contributing $500 million to the deal.
How much does an Avaya license cost?
About 20% of a new license, the Global List Price for Standard Upgrade is $42/user and Enterprise Upgrade is $58/user. There is now an easier way to upgrade your Call Center Elite. In Avaya, there was once a choice of six options.
How much is Avaya phone?
This item Avaya 9608 IP PhoneAvaya 9508 Digital Phone - 700504842Price$7800$12190Sold ByPBS SuppliesTelliaItem Dimensions1 x 1 x 1 inches1.97 x 1.97 x 1.97 inchesItem Weight2.65 lbs7.05 ounces
Is Avaya any good?
4. Overall, I deliver this rating. When compared to most of our other business phone providers, Avaya provides systems, capabilities, and a level of sophistication that are unrivaled. outstanding customer service, choosing this product is simple.
What is Avaya Softphone?
With the Avaya softphone, you don't need a physical phone on your desk. You use it on your PC, not a phone line. Your computer's microphone and speakers are used for making & receiving calls. Computers must be physically connected to the Internet in order to use it.
Is Avaya a PBX phone system?
In your office you are probably familiar with the traditional business telephone systems such as PBXs that Avaya offers to its partners. This is an excellent option for smaller organizations looking for basic features such as voice mail and dial tone. However, the limited integration with computer networks makes them less useful for large organizations.
What is Avaya IP Office?
IP Office from Avaya is the best communications tool for any small or medium business, whether you have 10, 100 or 1000 employees, are just starting up or have several offices; you can easily tailor IPO to your goals and reduce administrative overhead.
What type of phone system is Avaya?
IP Office phone systems from Avaya allow your employees to manage all their communication needs on any device -- laptop, smartphone, office phone, or home phone -- whether they are connected via wired, wireless, or broadband.
Can I use Avaya phone at home?
The Avaya Collaboration Unit can convert any TV or video display into a video room as soon as you connect it to Avaya Spaces. Setup is easy, use is easy, and it's cheap to run.
What is an Avaya phone?
An encyclopedia article from Wikipedia. Phone model 1140E, manufactured by Avaya. In telecommunications, Avaya IP Phone 1140E is an ISP client from the 1100-series. UNISTIM or Session Initiation Protocol (SIP) are the two protocols that can be used with the phone.
What kind of phone system is Avaya?
leading provider of cloud-based business communications tools that offer multiple services to meet the needs of small and medium-sized companies alike. The company's two main platforms, Avaya IX Workplace and Avaya Cloud Office, offer a number of tools for collaboration, call management, and mobile management.
How does the Avaya phone system work?
Avaya communication products: how do they communication products work for you? Avaya employs a converged network that integrates data and voice, and their IP technology connects your system to the internet. As a result, you can expand without having to add more cables or phone lines while still having a complete business communication system.
Who owns Avaya phone systems?
The private equity firms TPG Capital and Silver Lake Partners acquired Avaya for $8 billion in October 2007. Two billion dollars.
Does Avaya own RingCentral?
RingCentral recently announced that it will be Avaya's exclusive UCaaS provider.
Who acquired RingCentral?
Cisco has acquired the enterprise software company Dashbase, in a move that will enhance its AppDynamics analytics. While RingCentral closed the video deal today, Cisco revealed its acquisition of Dashbase.
What is the cost of Avaya?
Does Avaya provide phone service?
Converged Communication Systems and the Converged Global Services Team assist small-to-medium-sized businesses and large corporations with national phone system support and telephone or data equipment maintenance.
Is Avaya doing well?
During Avaya's Q3 2020 earnings call this week, the unified communications giant revealed it beat its own sales records in the software, cloud, and subscription markets. In the third quarter of 2013, 89 percent of Avaya's revenue was generated by its software and services.
How much does a VoIP phone system cost?
Depending on the number of extensions, VoIP phone systems can cost anything from $99.50 to $400.00. Typically, monthly fees for maintenance, service, and other things range from $20 to $30 per extension.
Who is going to buy Avaya?
The private equity firms TPG Capital and Silver Lake Partners acquired Avaya for $8 billion in October 2007. Two billion dollars. According to court records, Avaya filed for Chapter 11 bankruptcy on January 19, 2017. It was re-listed on the New York Stock Exchange (NYSE) as AVYA on December 15, 2017.
What is Avaya cloud office by RingCentral?
RingCentral, the provider of Avaya Cloud Office by Avaya, is a comprehensive UCaaS solution. Various kits are available, including a kit designed specifically for the Education sector. Whether your employees are in the office or on the road, RingCentral's Avaya Cloud Office delivers the telephony and collaboration capabilities they need.
Did Avaya get bought out?
The US$8. Avaya Inc. is being acquired for $2 billion. A telecom analyst suggests that the company could shift its focus toward offering more software-based integrated services.
Is Avaya space free?
Get 60 days free of charge when you create an online classroom with Avaya Spaces. Offering an always on, easily scalable online classroom, Avaya Spaces can be used by everyone. Now you can try our free 60-day trial.
What is Avaya support?
Avaya / Customer service (866) 282-9248
Wed, 29 Dec 2021 03:20:00 -0600en-UStext/htmlhttps://www.ictsd.org/business/how-much-does-avaya-cost-for-my-business/Killexams : Best business phone systems of 2022
The best business phone systems make it simple and easy to set-up and manage a fully phone system to cater for both the office and remote working.
The result is a feature-rich enterprise-grade solution which is available to any size business, small or large, and offers the flexibility to cater for office or home working.
On top of all this, cloud-based phone systems offer unprecedented levels of software integrations and analytics, allowing you to maximize communications across your phone system. This also makes it easier to discover actionable insights into the customer journey and customer behavior, as well as making it simpler for sales and support to engage with customers.
Here we feature the best business phone systems, both for the modern office as well as for remote workers.
1. RingCentral MVP
The best business phone system
Reasons to buy
Simple to use
RingCentral MVP is an all-in-one cloud platform for calls, audio conferencing, online fax, and SMS. It's a powerful but flexible system that allows you to use most any mobile device to run as a softphone, and there's good compatibility with a range of existing PBX phone hardware.
As expected, there is a comprehensive set of features included as standard, including call logging, monitoring, recording, and online faxing (opens in new tab). It also offers HD voice and audioconferencing through mobile devices, as well as team collaboration through screen sharing and HD video for both tasks as well as video conferencing.
The central contact center features omnichannel routing, CRM software integrations, agent management tools, as well as actionable analytics (opens in new tab). There are also integrations available for a large number of apps, including SalesForce, Microsoft 365, Zoho, Zendesk, Oracle and more.
Pricing depends on the number of users and number of features required, with the best deals available when there are more than two users. There are also option to include the developer network which allows access to APIs to make for a truly customized phone system.
Ooma Office is an internet-based business phone service which aims to deliver a big business phone experience to small businesses.
Ooma might not be overflowing with the kind of bells and whistles you might find with some VoIP services, but it presents itself as a solution for smaller firms with tighter budgets, and is positioned very well in this respect.
There is a lot of functionality provided for a relatively modest outlay per user per month. There’s no fuss – you get all the features with that one subscription plan – and what’s more the system is easy to set up and get going with.
Naturally, you don’t get everything compared to the feature-sets of the more costly rivals out there, and the most notable missing piece of the puzzle is a lack of CRM software (opens in new tab) integrations.
With all of the VoIP solutions featured in this guide, there is a multitude of different features on offer, depending on the particular pricing plan that businesses decide to go for. What makes GoToConnect so impressive is the sheer number of features available, with the platform offering businesses more than 100 calling, collaboration, and mobile features and tools, as well as several video conferencing services.
All of the general features, including custom call routing, team-based call distribution, as well as time-based and geolocation routing, are included, and customers also have access to personal meeting rooms.
Advertising itself as a UCaaS solution, businesses don’t need to install any new equipment and GoToConnect will handle all maintenance and upgrades. That being said, the company does recommend that customers have a business-standard router (opens in new tab), an Ethernet switch capable of Quality of Service, and a firewall (opens in new tab) configured to allow access to HTTP, HTTPS, and UDP traffic on their network.
Interestingly, unlike most VoIP service providers, GoToConnect does not charge businesses more for additional features. Instead, the company’s pricing plan varies based on how many employees a business has, with bespoke pricing plans available for businesses with more than 100 members of staff.
Among the available features are Cloud PBX, custom hold music, call management, advanced ring strategies, and one-click screen sharing. Of course, more features do mean a greater potential for things to go wrong, but GoToConnect also offers extensive email and call support should any issues arise.
Aircall is another cloud-hosted business phone system solution, which can be set up with just a few clicks. This then provides your business with a complete communications center solution for calls, video conferencing (opens in new tab), and messaging from the web, desktop, or mobile.
Aircall also makes it very easy to set up a call center in minutes, and so includes a wide range of CRM, help desk (opens in new tab), and productivity functions to both support this, as well as Strengthen how your sales and support teams handle calls, not least in terms of transferring them as well as approaching customers. And, as expected, there's an analytics suite to help gauge efficiency and track KPIs in workflows and look for ways to Strengthen them.
Because Aircall looks beyond Unified Communications (opens in new tab) and toward CRM solutions as well to better provide for sales and support teams, it also provides a large number of integrations, not least SalesForce, Zendesk, Hubspot, Zoho, Freshdesk, and Slack.
Pricing depends on the range of services required. However, note that a minimum of three users is required to operate this service.
The 8x8 X Series cloud-powered business phone system offers a feature-packed bundle that means even with the most basic plan, you still have a comprehensive set of services as you'd expect with a ful-blown business PBX system.
The starter tier, known as 8x8 Express offers a basic set of phone features that includes all aspects of call handling such as caller ID, call forwarding, call queues, and ring groups, as well as an advanced auto-attendant. Other features at this level include team messaging, voicemail, and voicemail transcriptions, as well as integration with Microsoft 365 and Google Workspace.
The X Series X2 plan really stands out as being very accessible for small and medium businesses, offering almost everything they might require, with the sole omission of Interactive Voice Response (IVR) (opens in new tab), but otherwise delivering on most of the features they are likely to need. This is also a very price-competitive plan compared to rivals, though the enterprise plans may be another issue.
Avaya OneCloud is the latest unified communications offering from Avaya, succeeding the previously successful IP Office platform and expanding its current Avaya IX Workplace and Contact Center range.
The service aims to create a truly scaleable solution using whichever cloud solution you're most comfortable with. For small and medium-sized businesses that are happy to rely on third-party suppliers, Avaya OneCloud can easily run through a public cloud, meaning that you receive continuous service and don't have to concern yourself with software upgrades or IT buy-ins.
For enterprise companies that already have a private or hybrid cloud service, a standard Avaya OneCloud can be setup, or else a customization solution according to needs under the OneCloud ReadyNow (opens in new tab) service. There's the option of setting up any required server hardware on premises, or else host it in one of Avaya's data centers.
Of course, Avaya OneCloud is more than just calls, and as a unified communications solution it means integrating all communications channels into a single system. Avaya have a solid track record in their expanded VoIP and UC service provisions, and the sheer scalability of the OneCloud solution has to be attractive.
Make calls from any Windows, iOS, or Android device
Reasons to avoid
Participant limit for both free and paid plans
Microsoft Teams Phone lets organizations make calls from any Windows, iOS, or Android device to anywhere in the world, leveraging the company’s cloud services to ensure high levels of reliability and good audio quality.
Microsoft Teams Phone works out to be very affordable if subscribers are already paying for Microsoft 365. It includes a cloud-based phone system (opens in new tab) with advanced features such as call transfer, multi-level auto attendants, and call queues, as well as 24/7 customer support.
The major drawback for users of Microsoft Teams Phone is that it comes with a participant limit, depending on the plan. This is 100 for the free version, and 300 for the normal subscriptions.
Nevertheless, if that’s not an issue, then Microsoft Teams Phone represents great value for businesses that already use Microsoft 365.
To test for the best business phone systems we searched for a range of popular options as well as took recommendations from people we know who are running a business phone system. We then tried each platform to see how user-friendly each was, as well as determine what range of tools and advanced options were available. Pricing also came into account when determining our best list.
Which business phone system is best for you?
When deciding which of the best business phone systems to use, first consider what actual needs you have. For example, someone simply wanting to talk to a handful of people on a casual basis may find a cheaper option is the most cost-effective while providing all of the necessary tools that would be required. However, if you're planning to use a business phone system for professional or business purposes, especially with a large number of people and on a regular basis, then you will probably want to look to the higher-end options for the more advanced tools that are included.
At a live event today, Oracle Executive Chairman of the Board and CTO Larry Ellison announced new additions to the Oracle Cloud Platform, a comprehensive, integrated suite of services that make it easier for developers, IT professionals, business users and analysts to build, extend and integrate cloud applications. With more than 24 new cloud services, the Oracle Cloud Platform extends Oracle’s leadership with the world’s broadest and deepest portfolio of SaaS, PaaS and IaaS. Newly available Oracle Cloud services include, Oracle Database Cloud – Exadata, Oracle Archive Storage Cloud, Oracle Big Data Cloud, Oracle Integration Cloud, Oracle Mobile Cloud, and Oracle Process Cloud.
The Oracle Cloud Platform helps customers build new applications, extend existing ones, and easily move existing on-premises workloads to the cloud with no application changes. The services are designed to maximize end user experience and productivity; enable developers to manage and analyze data, rapidly develop, test and deploy applications; enable architects to quickly integrate across on-premises and cloud applications; and enable business users to drive rich business insights and enterprise collaboration. With the Oracle Cloud Platform, customers and partners are able to take advantage of the industry-leading Oracle middleware and database software that thousands of global organizations already use to run their own businesses, all delivered via cloud. The extensive level of automation that has been engineered into the Oracle Cloud, results in faster time-to-value, greater innovation, and lower cost for customers.
“Oracle is growing really fast. We sold $426M worth of business in SaaS and PaaS last quarter, a 200 percent increase over the same quarter last year. That’s an industry record, no company has ever sold that much in just one quarter,” said Ellison. “Oracle is the only company on the planet that can deliver a complete, integrated, standards-based suite of services at every layer of the cloud. Those technology advantages enable us to be much more cost-effective than our competitors. Our new Archive Storage service goes head-to-head with Amazon Glacier and it’s one-tenth their price.”
Oracle Cloud Platform is experiencing exponential growth and is already powering some of the world’s most recognizable brands and organizations. Oracle Cloud Platform has more than 1,800 customers with 1,419 added in the last quarter. Australian Finance Group, Avaya, and Calix are a few of the many organizations using currently available Oracle Cloud Platform services, including the Database Cloud, Java Cloud, Documents Cloud, Business Intelligence Cloud, and the Database Backup Service.
“According to IDC’s CloudView Survey, the top IT benefit of PaaS is having ‘a self-service environment for access to development and deployment tools’—and for business users the top benefit is ‘built-in integration with my SaaS applications,’” according to Robert Mahowald, program vice president, Cloud Software, IDC. “Having a full-service PaaS platform alongside a complete applications portfolio satisfies both needs, and users of the Oracle Cloud Platform benefit from access to the robust application development and deployment, data management, Big Data analytics, integration, and mobile capabilities, satisfying the key IT and LOB needs.”
Oracle Cloud continues to show strong adoption, supporting 70+ million users and more than 33 billion transactions each day. It runs on 54,000 devices and more than 700 petabytes of storage in 19 data centers around the world.
The new Oracle Cloud Platform and Infrastructure services now available:
Oracle Database Cloud – Exadata Service brings the full power of the Oracle Exadata database platform to the cloud. With this service, customers can run Oracle databases in the cloud with the same functionality, performance and availability of on-premises Oracle Exadata-based production databases, already in operation at thousands of mission critical sites worldwide. Oracle databases deployed in the cloud as part of this service are 100 percent compatible with those that are deployed on-premises, enabling a smooth migration to the cloud, as well as a seamless transition to a hybrid cloud strategy.
Oracle Archive Storage Cloud Service provides storage for applications and workloads that require long-term retention at the lowest price in the industry. As a “deep cloud” archive, the Archive Storage Cloud is suited for infrequently accessed large-scale data sets, such as corporate financial records, medical and pharmaceutical archives, cultural preservation content, insurance records and digital film masters. The service, backed by enterprise-grade SLAs, enables organizations to access archived documents and data sets using industry-standard APIs, and integration with Oracle and third-party backup, archival and preservation software. It also provides an additional tier for on-premises Oracle storage systems, including ZS Series, FS Series and Oracle StorageTek tape solutions.
Oracle Big Data Cloud Service and Big Data SQL Cloud Service provides a high-performance, secure platform for running diverse workloads on Hadoop and NoSQL databases to help enterprises acquire and organize Big Data. Combined with the new Big Data SQL Cloud, Oracle Big Data Cloud extends Oracle’s industry-leading implementation of SQL to Hadoop and NoSQL, providing users with a comprehensive Big Data Management System in an enterprise cloud.
Oracle Integration Cloud Service simplifies integration between the cloud and on-premises Oracle and third-party applications. Innovative new features, such as pre-built integrations and embedded best practice recommendations, provide an entirely new application integration experience. The Integration Cloud provides simple and intuitive application integration that combines business users’ ease-of-use requirements with the proven mission-critical foundation of Oracle SOA Suite.
Oracle Mobile Cloud Service simplifies enterprise mobility by removing the complexity in the mobile backend infrastructure. A next-generation Mobile Back-end as a Service (MBaaS), the Mobile Cloud allows developers to rapidly develop and deploy engaging mobile apps integrated with a robust enterprise-grade backend cloud infrastructure. Mobile app integration, mobile APIs and security are abstracted from developers, allowing them to collaborate effortlessly and quickly to develop and deliver mobile apps that run on any device and meet any business need. Additionally, with built-in mobile analytics, business stakeholders can gain insights into mobile app usage and adoption and personalize engagements.
Oracle Process Cloud Service enables business users to innovate and deliver process applications independent of IT. With a zero-code, cloud-based process automation platform, the Process Cloud empowers business users to manage the entire lifecycle of business processes and gain actionable insight on process health and SLAs. Business users can now deliver mobile workflows, automate manual processes, and customize SaaS applications.
What Oracle Customers and Partners are Saying
“As part of modernizing our business, JDSU consolidated its extensive application footprint and moved key applications, like Oracle HCM, Talent Management and EPM, to the cloud,” said Rajeev Sethi, senior director, IT enterprise applications, JDSU. “The Oracle Cloud Platform portfolio, including the Database Cloud, Java Cloud, Integration Cloud and Business Intelligence Cloud services, have been instrumental in this success, They enable us to very easily move workloads to the cloud, extend our SaaS applications, integrate them with other cloud and on-premises systems and provide analytics for rich business insights.”
“By integrating Oracle Archive Storage Cloud Service with NetApp AltaVault our customers can streamline their utilization of cold storage and finally take advantage of a long-term archival service at a much lower price point,” said Phil Brotherton, vice president, Cloud Solutions Group, NetApp. “We are extremely excited that our long-standing relationship with Oracle continues to evolve, and together we enable customers to get the most out of the hybrid cloud.”
“Symantec’s goal is to allow customers to leverage the cloud as easily as they manage their on-premises infrastructure,” said Pablo Stern, senior vice president and CTO, Veritas business, at Symantec. “Our NetBackup and Enterprise Vault customers in particular are looking to leverage the cloud for flexible, cost-effective data storage. By integrating NetBackup and Enterprise Vault with the Oracle Archive Storage Cloud Service, we are providing customers seamless, secure, on-demand access to enterprise-grade cloud storage.”
“Partner Relationship Management (PRM) is critical for Avaya. We have about 20,000 partners worldwide serving our customers and a good portion of our revenue comes through that channel. Our current PRM application has become very complex and inflexible,” said Fari Ebrahimi, senior vice president and Global Chief Information Officer, Avaya. “With the goal to leverage our engagement solutions while we reduce cost, complexity and risk, we looked at a number of different offerings and eventually decided that Oracle is the best to help us achieve these goals for our next generation PRM solution. We selected Oracle Sales, Marketing and Social Cloud Services along with Java and Integration Cloud Services to provide extensions and integrations. With the new Oracle Cloud solution, integrated with our own engagement solutions, we expect to take our partner experience to the next level while reducing about 80 percent of customizations and 30 percent of ongoing costs.”
Wed, 22 Jun 2022 12:00:00 -0500en-UStext/htmlhttps://sdtimes.com/oracle-extends-worlds-most-comprehensive-enterprise-cloud-portfolio/Killexams : CRN Test Center Storage Week 2015
The CRN Test Center presents Storage Week 2015, a look at the latest and greatest in data storage products, including NAS, SAN, SSD, solid state drive and cloud storage.
CRN presents Storage Week 2015, the CRN Test Center's wall-to-wall coverage of the latest storage drives, devices and apps for the enterprise and consumer markets. Bookmark this page for five days of reviews, slideshows and videos, all designed to bring you solid intel from the storage world. This year's coverage will include reviews of industry-leading storage arrays and solid-state drives, an examination of flash storage versus hybrid storage and much more.
Mon, 09 Mar 2015 10:38:00 -0500entext/htmlhttps://www.crn.com/reviews/storage-week-2015.htmKillexams : Viasat Completes Major Milestone with Second ViaSat-3 Satellite Payload
Payload Delivered to Boeing to Prepare for Broadband Service to EMEA Region
CARLSBAD, Calif., July 13, 2022 /PRNewswire/ -- Viasat Inc. (NASDAQ: VSAT), a global leader in satellite communications, announced delivery of the second ViaSat-3 payload module to Boeing's El Segundo, CA facility where it will be integrated with Boeing's 702 spacecraft bus platform and undergo rigorous spacecraft environmental testing in preparation for launch. The second ViaSat-3 class satellite is expected to provide broadband service over Europe, the Middle East and Africa (EMEA) in 2023.
Viasat's satellite payload, designed and built in-house, provides state-of-the-art electronics for receiving, transmitting and processing broadband internet data to and from the satellite at expected rates greater than 1 terabit a second (1,000 gigabits a second), which is three times faster than ViaSat-2, the fastest communications satellite currently operating.
"Delivery of the second ViaSat-3 payload module marks a major milestone where we transition to spacecraft integration and test on the second satellite in our constellation," said Dave Ryan, president, Space & Commercial Networks at Viasat. "This milestone increases our momentum towards delivering the future of affordable, accessible satellite broadband services, virtually anywhere around the globe."
The ViaSat-3 class of Ka-band satellites is expected to provide the best bandwidth economics in the industry with incredible flexibility to move and concentrate that capacity virtually anywhere there is demand - whether it is over land, the ocean or in the air. The first two satellites are planned to focus on the Americas and on EMEA, respectively. The third ViaSat-3 satellite is undergoing final integration and testing and will focus on the Asia Pacific region, completing Viasat's global service coverage.
This press release contains forward-looking statements that are subject to the safe harbors created under the Securities Act of 1933 and the Securities Exchange Act of 1934. Forward looking statements include among others, statements about the performance, capabilities and anticipated benefits of the ViaSat-3 class satellite platform, expected capacity, service, speeds, coverage, flexibility and other features of the ViaSat-3 constellation, and the timing of hardware delivery and service launch. Readers are cautioned that actual results could differ materially from those expressed in any forward-looking statements. Factors that could cause actual results to differ include: risks associated with the construction, launch and operation of the ViaSat-3 class satellites and Viasat's other satellites, including the effect of any anomaly, operational failure or degradation in satellite performance; the ability to realize the anticipated benefits of the ViaSat-3 satellite platforms; unexpected expenses or delays related to the satellite system; the ability to successfully implement Viasat's business plan for broadband satellite services on Viasat's anticipated timeline or at all, including with respect to the ViaSat-3 satellite platforms; contractual problems, product defects, manufacturing issues or delays; regulatory issues; technologies not being developed according to anticipated schedules, or that do not perform according to expectations; and increased competition and other factors affecting the connectivity sector, generally. In addition, please refer to the risk factors contained in Viasat's SEC filings available at www.sec.gov, including Viasat's most exact Annual Report on Form 10-K and Quarterly Reports on Form 10-Q. Readers are cautioned not to place undue reliance on any forward-looking statements, which speak only as of the date on which they are made. Viasat undertakes no obligation to update or revise any forward-looking statements for any reason.
Viasat is a global communications company that believes everyone and everything in the world can be connected. For more than 36 years, Viasat has helped shape how consumers, businesses, governments and militaries around the world communicate. Today, the Company is developing the ultimate global communications network to power high-quality, secure, affordable, fast connections to impact people's lives anywhere they are—on the ground, in the air or at sea. To learn more about Viasat, visit: www.viasat.com, go to Viasat's Corporate Blog, or follow the Company on social media at: Facebook, Instagram, LinkedIn, Twitter or YouTube.
Wed, 13 Jul 2022 00:09:00 -0500entext/htmlhttps://markets.businessinsider.com/news/stocks/viasat-completes-major-milestone-with-second-viasat-3-satellite-payload-1031584278Killexams : AWS bolsters Connect contact center service with case management features
In a bid to help enterprises offer better customer service and experience, Amazon Web Services (AWS) has added a new case management feature, dubbed Amazon Cases, to its Amazon Connect cloud-based contact center service.
Amazon Cases is expected to aid agents in tracking, collaborating and resolving customer cases faster, especially the ones that require multiple interactions and follow-up tasks, the company said.
After deployment of the feature, any new issue raised via a call or message is registered as a new case and any further interaction on the same issue is attached to this case file, making it easier for any agent to see the entire case history and take necessary action, AWS explained in a press note.
While integrations with third party solutions can offer similar capabilities, AWS claims that these integrations can turn complex, leading to relatively expensive development cycles and agents having to switch between multiple applications or tools in order to service a customer.
“Features such as Cases that offer collaboration tools are table stakes in today’s competitive contact center environment. Agents need these tools to quickly and easily address increasingly complex customer cases and challenges,” said Liz Miller, principal analyst at Constellation Research.
“And in a customer experience-driven economy, passing customers off to an ‘escalated’ or more ‘knowledgeable agent’ can inadvertently set off a negative experience. Customers want one call to answer their problems and concerns and solutions like this are an important step to giving agents the ability to do just that,” Miller added.
Some of the other capabilities of Amazon Cases include the ability for agents to manually log in new cases, agent routing for calls, and chatbot integration.
While IVR (interactive voice response) capabilities and chatbots can additionally leverage case data from Amazon Connect Cases to drive personalized self-service interactions, the routing facility pushes the call to the best available agent with the relevant case attached, AWS said, adding that this is expected to Strengthen average handling time and increase chances of first-contact resolution.
AWS faces major competition in contact center market
However, capabilities such as Cases are not new and pitch AWS in direct competition with companies such as Salesforce, Service Now, SAP, and Google, which already offer Unified Communications as a Service (UCaaS) and Contact Center as a Service (CaaS) solutions.
“Service solutions that have native case management workflows (like ServiceNow) or native customer data integrations (like Salesforce) already offer this (similar capabilities) as core to their value,” Miller said.
Inside Salesforce, collaboration across cases can occur within the Service Cloud offering, or across the larger organization via native integration with Slack, where a case swarm can be initiated and critical intelligence about the customer is integrated from across the enterprise, Miller said, adding that SAP also offers similar capabilities.
The analyst also said that features such as this are becoming increasingly common in helpdesk-centric case management solutions being offered by firms such as Freshworks and Zendesk.
As AWS continues to add more features (machine learning and AI-based capabilities) to Amazon Connect since its release in 2017, there is lack of clarity in terms of the product placement and its market strategy, Miller believes.
“The question is who does AWS want to compete with? Are they going to solely focus on the hyperscalers pushing into the contact center as the next frontier of cloud operations? Or are they going to more actively step into the ring with the contact center space just like SAP which recently announced a similar fully rearchitected cloud-native service cloud offering,” Miller said.
If in case AWS wants to compete in the already crowded contact center market, then Miller believes that these announcements will have some impact on the existing partnerships with firms such as Salesforce as AWS will then turn from infrastructure partner to customer contact center rival.
The other question the analyst raises is about how the product is being positioned as part of the AWS products and solutions portfolio.
“It is an interesting question to think whether AWS Connect will act as an expansion of services for existing customers or will it be a vehicle for AWS to land its customer before expanding accounts and migrating services?” Miller said.
Outbound Campaigns, Lex Chatbot Designer now generally available
As part of its contact center updates, the company said that Outbound Campaigns and Lex Automated Chatbot Designer have been made generally available.
Launched last year, Amazon Connect outbound campaigns is a feature that allows AWS customers to create machine learning-powered outbound campaigns via voice, SMS and email.
In contrast to third-party tools that need integration, this feature allows contact center managers to schedule outbound communications by specifying the communications channel, contact list, and content that will be sent to customers while maintaining regulatory compliance wherever needed, the company said.
Amazon has added a new capability, dubbed predictive dialer, inside the feature. Predictive dialer can be used to automatically call customers from a specified list and has the option of decreasing the frequency of the calls based on agent availability.
The dialer also uses a machine learning model to distinguish between a live customer, voicemail greeting, or busy signal to increase agent efficiency by ensuring agents only connect to a live customer, the company said.
Meanwhile, the Lex Automated Chatbot Designer, based on the managed Amazon Lex service, uses natural language models from transcripts (voice and chat) to help enterprises build, test, and deploy conversational voice and text chatbots for applications or services that can complete common tasks such as answering customer questions, provide information, and complete requests like paying a bill.
Amazon claims that this allows enterprises to build a chatbot within hours instead of weeks. However, this feature or capability is also not new in the contact center market.
“Avaya’s Voice@Work and 3CLogic’s IVR Conversation Designer are two competitive solutions that come to mind,” Miller said.needs it most.
Wed, 22 Jun 2022 16:40:00 -0500Author: Anirban Ghoshalen-UStext/htmlhttps://www.cio.com/article/401617/aws-bolsters-connect-contact-center-service-with-case-management-features.htmlKillexams : Choiceform drives the growth of company by upgrading CEM concept to the Total Experience Management platform TX
SHANGHAI, July 6, 2022 /PRNewswire/ -- Choicefom, China's leading CEM management platform provider introduced a brand-new CEM concept to its Total Experience Management platform TX that helps to Strengthen customer experience and clients' business performance. According to forecasts from IDC, QY Research and Touch PointChina's customer experience management (CEM) market is on track to grow to US$1.8 billion in 2022, accounting for 15 per cent of the global market. China is now stepping into a fast track of enterprise growth with the focus on enhancing the customer experience.
With the new concept, Choiceform helps to create business growth for its clients through its absolute advantages in three steps.
1.Launching its strategic concept of the Total Experience Management
In China, many industries are about to enter the stage of slow growth and saturation. For companies, the demand for consumer insights and for experience data is growing rapidly, opening the way to significant development potential for CEM. It may soon become something no company can do without. Consequently, it becomes very important to accurately define CEM. The TX Total Experience concept proposed by Choiceform is a customer-oriented strategic management system that includes brand experience (BX), product experience (PX) and service experience (SX), supplemented by employee experience (EX). The perfect combination of the four metrics demonstrates a complete holistic consumer insights which drives enhanced experience management. Not to be overlooked is that employees will also directly affect how a customer feels about the company and the brand. CX and EX will form a positive cycle of complementary and sustainable development. Choiceform TX was born from the concept that CEM must be comprehensive.
2. Improving customer satisfaction withscalableone-to-one interactions across the customer's whole life cycle
The customer journey is an important vehicle to creating the best customer experience. Choiceform emphasizes the use of Moment of Truth to define the experience strategies, and to merge the scattered operational data with quality experience data scientifically. Across the full life cycle, in addition to solving the problem of data silos and achieving data convergence, it is more important to uncover the painpoints and unmet needs so as to transform and reshape the experience. When optimizing the interactions with customers, Choiceform TX will automatically initiate sustainable and scalable one-to-one interaction campaigns. The automatic advance warning + multi point trigger mechanism creates a one-stop professional and standardized closed-loop management system, to ensure a sustained interaction across the whole life cycle in real time. Based on the development plan for modular applications, Choiceform will expand from a SaaS platform provider to PaaS platform provider starting this year, making it easier for companies to connect with different SaaS applications.
3. TX is not just a tool, but the brain of enterprises developing the date-driven scientific strategic growth decision
Discovery and predictions are the core of insights, while effective decisions based on the conclusions is the ultimate goal. In the future, companies that can minimize the process from data collection to decision making will be better positioned to seize market opportunities. The Choiceform TX platform truly makes data work, discovers and identifies the most valuable information for companies, and empowers them to find the best marketing paths through intelligent and digital technological innovation, transforming every decision into one that is science-based and informed. The value of Choiceform does not only lie in helping companies collect data, but about helping them Strengthen customer satisfaction, retention, and ROI conversion rates. This is the unmistakable difference between CEM and other big data solutions. CEM is no longer a tool to execute processes, but a key factor in driving strategic business decisions.
Data and technologies are the basic elements, but data security in its most comprehensive form is the fundamental protection.
Choiceform's "data security control center" provides security protection for different data levels and covers the whole data life cycle from generation to deletion. Firstly, infrastructures with comprehensive defense capabilities are built to cover the security baseline in the machine room as well as across the network, system and application data, so as to Strengthen the capacity to deal with advanced security threats. Secondly, a resource management infrastructure is built to prevent unauthorized data access and maintain data confidentiality, integrity and availability through data encryption, key management and data shielding, among other techniques. Thirdly, normalized security operation infrastructures are built for compulsory implementation of secure development lifecycles (SDLs), effectively removing security vulnerabilities, as well as for dealing with every kind of security issues in a comprehensive, networked, systematic way through continuous implementation of vulnerability scans, penetration tests, code audits, security scheme design and implementation, security training and establishment of emergency response teams. Choiceform is committed to implementing data security standards in compliance with the strictest regulatory guidance.
Integrating its advanced abilities in providing customer insights with technologies to empower industry development
Choiceform's business has from day one been CEM, with its prowess in technology integration and in providing customer insights setting it apart from the competition. Founded in 2015, Choiceform currently has teams in Shanghai, Beijing, Guangzhou and Wuhan, serving customers in the automobile, real estate and property, finance, fast moving consumer goods (FCMG), computers, communications, consumer electronics and gaming sectors, among others. Core R&D teams account for 65% of the firm's headcount. Choiceform has also assembled an insight team led by senior industry experts, all with more than 20 years' experience, to drive the global data insights practice.
Choiceform Founder and Chief Executive Officer Wester Xi said, "This year is the seventh year since our inception. Choiceform has it in its roadmap to build a world-class product with Chinese characteristics and to continue driving the development and growth of the Chinese CEM market."
Choiceform is China's leading Total Experience Management platform. It is the new growth engine for customer-centric enterprises. The company is dedicated to integrating multi-source data, discovering and predicting the real needs and preferences of every customer through cloud technologies, while delivering solutions that drive science-based decision-making across organizations.