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Exam Code: 7492X Practice exam 2022 by Killexams.com team
7492X Avaya Aura Call Center Elite Support

Exam ID : 7492X
Exam Title : Avaya Aura® Call Center Elite Support Exam
Questions : 52
Pass Marks : 35 (68%)
Duration : 90 min.
Exam Type : Multiple Choice

Exam Objectives: The exam covers the following learning objectives:

- Describe virtual routing such as:
- Look Ahead interflow (LAI)
- Enhanced Interflow
- Basic Service Routing (BSR)
- Adjunct Routing
- Network Call redirection (NCR)
- Troubleshoot using the Communication Manager Denial Event.
- Describe the troubleshooting tools in CM and apply troubleshooting command such as “list trace vdn”, “list trace vector” and “list trace station”
- Describe the troubleshooting tools in CM and apply troubleshooting commands such as “list trace vdn”, “list trace vector” and “list trace station”
- Describe Business Advocate (BA) with fundamental call center questions
- Understand the common problems that traditional ACD calling centers experience and how Business Advocate can help overcome these problems.
- Troubleshooting the Avaya Aura® Media Server.
- Describe the vector variable operations.
- List Trace, Display Events, and List Usage.
- Troubleshoot common call vectoring issues.
- Describe the Best Service Routing feature in Avaya Aura® Call Center Elite.
- Describe the Best Service Routing in a multisite environment
- Describe the Service Level Maximizer (SLM)
- Describe the capabilities and features of Dynamic Business Advocate.
- Prerequisite Knowledge Review the learning map for any prerequisite information.

Scheduling this exam at Pearson VUE Test Centers Visit the Pearson VUE website at http://www.pearsonvue.com/avaya/ to see currently available Avaya exams, regional exam pricing and register for a testing session.

Pearson VUE encourages candidates to book testing sessions well in advance (2+ months) to help ensure individual requirements can be met. Candidate demand often fluctuates.

Pearson VUE Authorized Test Centers represent a network of Pearson VUE independent business partners primarily in the commercial and academic market spaces. Availability of testing centers varies by city/state/geographic region based upon business partner participation in the Pearson VUE testing program.

As independent business partners, Pearson VUE Test Centers establish their own hours of operation and testing seat capacity. Reservations are accepted on a first come / first serve basis independent of the vendor exam chosen. Test Center, Online or Pearson VUE Call Center reservations all work from the same inventory of available testing sessions. Contacting a Pearson VUE Exam Center can provide candidates with the best understanding of what parameters drive a Centers days / hour of operation; this can be particularly helpful for Testing Centers associated with academic institutions.

Avaya Aura Call Center Elite Support
Avaya Support candidate
Killexams : Avaya Support candidate - BingNews https://killexams.com/pass4sure/exam-detail/7492X Search results Killexams : Avaya Support candidate - BingNews https://killexams.com/pass4sure/exam-detail/7492X https://killexams.com/exam_list/Avaya Killexams : Avaya: Chapter 22 Might Be In The Cards Now - Sell
Avaya-Zentrale im Silicon Valley

Sundry Photography/iStock Editorial via Getty Images

Quite frankly, I was perplexed about digital communications solutions provider Avaya's (NYSE:AVYA) disastrous warning released after Thursday's close:

(...)

Based on the information currently available for the third quarter ended June 30, 2022, the company expects revenue to be between $575 million and $580 million, compared to guidance of $685 million to $700 million, and Adjusted EBITDA to be between $50 million and $55 million, compared to guidance of $140 million to $150 million.1 The company is also finalizing testing of its goodwill and intangible assets that is expected to result in significant non-cash impairment charges as of June 30, 2022.

Avaya also announced it has initiated cost-cutting measures that are expected to primarily impact the company’s overall selling, general and administrative expenses, as well as discretionary spending. These actions are expected to generate between $225 million and $250 million in annual cost reductions beginning in the first quarter of fiscal 2023.

The company also replaced CEO and President Jim Chirico with former Vonage CEO Alan Masarek.

Remember that the company already provided Q2 guidance well below expectations on May 10 with almost six weeks of the quarter already behind it.

On the Q2 conference call, management attributed the weak guidance to a faster-than-expected shift to the company's OneCloud subscription offering and to a lesser extent to disruptions from Russia's assault on Ukraine as well as currency headwinds.

This time, Avaya has not provided any explanation for the massive miss which, in combination with the CEO removal and very aggressive cost cutting efforts, points to severe structural issues in the company's business.

Moreover, just two weeks ago, Avaya closed on an aggregate $600 million in new senior secured debt financings in order to address the upcoming maturity of $350 million in convertible notes next year.

Subsequently, the company used a portion of the proceeds to repurchase approximately $129 million principal amount of the convertible notes and terminated related hedge and warrant transactions.

Quite frankly, I don't think Avaya would have been able to secure these new capital commitments if the company had appropriately disclosed the dismal state of its business to creditors.

Even worse, with Q3 Adjusted EBITDA coming in almost $100 million below management's guidance, I would expect cash at the end of Q2 to be down by almost $150 million sequentially to approximately $175 million.

While Avaya just raised a meaningful amount of new capital and put some very aggressive cost cutting measures in place, at least in my view it is becoming increasingly clear that the company's quickly deteriorating business won't be able to support Avaya's $3+ billion debt load going forward, particularly not given the fact that the business is currently burning significant amounts of cash.

With the additional $600 million in debt raised earlier this month, the company will be paying well above $200 million in cash interest this year.

At the current quarterly revenue run rate, the company's debt service obligations (solely interest at this point) represent approximately 10% of sales which appears to be unsustainably high.

Given persistent macroeconomic headwinds, there won't be an easy cure for Avaya's structural issues and given the magnitude of the company's announced cost reduction efforts, I firmly expect revenues to decrease even further going forward.

After Thursday's news, a second bankruptcy filing has become increasingly likely.

Turning around Avaya within its current capital structure looks like a Herculean task for the company's new CEO.

While Avaya has sufficient liquidity to service its massive debt load for at least the next couple of quarters, the company's quickly deteriorating business won't be able to support $3+ billion in debt over the long term.

At least in my opinion, Avaya should hire restructuring advisors and stop servicing its unsustainable debt load as soon as possible to save valuable cash for a new start.

Considering the sheer amount of debt ranking ahead of equityholders, there's basically no chance for a meaningful recovery in case of bankruptcy.

With Avaya's business deteriorating at an alarming pace and chapter 11 an increasingly likely option, equityholders would be well-served to move to the sidelines here.

Thu, 28 Jul 2022 14:35:00 -0500 en text/html https://seekingalpha.com/article/4527241-avaya-stock-chapter-22-bankruptcy
Killexams : Cloud Security Architect / Consulting Engineer

ItJob met ID 474382 niet gevonden.

Request ID: Twk-eun-web1_240.6.3_3374527_62efd19c4cc3a8.55040029
Sat, 02 Jul 2022 12:00:00 -0500 NL text/html https://tweakers.net/carriere/it-banen/474382/cloud-security-architect-consulting-engineer-nieuwegein-avaya
Killexams : Right Now May Be the Best Buy-In Window for Avaya Holdings Corp. (AVYA)

Let’s start up with the current stock price of Avaya Holdings Corp. (AVYA), which is $0.90 to be very precise. The Stock rose vividly during the last session to $1.36 after opening rate of $1.36 while the lowest price it went was recorded $0.79 before closing at $2.09.Recently in News on July 28, 2022, Avaya Appoints Alan Masarek as President and CEO. Industry Veteran Brings Over 30 Years of Software and Cloud-Based Business Experience to Lead Avaya’s Business Model Transformation. You can read further details here

Avaya Holdings Corp. had a pretty Dodgy run when it comes to the market performance. The 1-year high price for the company’s stock is recorded $21.6500 on 01/04/22, with the lowest value was $0.7900 for the same time period, recorded on 07/29/22.

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Avaya Holdings Corp. (AVYA) full year performance was -96.36%

Price records that include history of low and high prices in the period of 52 weeks can tell a lot about the stock’s existing status and the future performance. Presently, Avaya Holdings Corp. shares are logging -96.41% during the 52-week period from high price, and -50.63% higher than the lowest price point for the same timeframe. The stock’s price range for the 52-week period managed to maintain the performance between $1.82 and $25.01.

The company’s shares, operating in the sector of Technology managed to top a trading volume set approximately around 64721472 for the day, which was evidently higher, when compared to the average daily volumes of the shares.

When it comes to the year-to-date metrics, the Avaya Holdings Corp. (AVYA) recorded performance in the market was -95.46%, having the revenues showcasing -91.01% on a quarterly basis in comparison with the same period year before. At the time of this writing, the total market value of the company is set at 188.71M, as it employees total of 8063 workers.

The Analysts eye on Avaya Holdings Corp. (AVYA)

According to the data provided on Barchart.com, the moving average of the company in the 100-day period was set at 7.1888, with a change in the price was noted -11.38. In a similar fashion, Avaya Holdings Corp. posted a movement of -92.68% for the period of last 100 days, recording 4,148,875 in trading volumes.

Total Debt to Equity Ratio (D/E) can also provide valuable insight into the company’s financial health and market status. The debt to equity ratio can be calculated by dividing the present total liabilities of a company by shareholders’ equity. Debt to Equity thus makes a valuable metrics that describes the debt, company is using in order to support assets, correlating with the value of shareholders’ equity The total Debt to Equity ratio for AVYA is recording 0.00 at the time of this writing. In addition, long term Debt to Equity ratio is set at 6.54.

Technical rundown of Avaya Holdings Corp. (AVYA)

Raw Stochastic average of Avaya Holdings Corp. in the period of last 50 days is set at 2.19%. The result represents downgrade in oppose to Raw Stochastic average for the period of the last 20 days, recording 5.69%. In the last 20 days, the company’s Stochastic %K was 26.52% and its Stochastic %D was recorded 29.84%.

Considering, the past performance of Avaya Holdings Corp., multiple moving trends are noted. Year-to-date Price performance of the company’s stock appears to be encouraging, given the fact the metric is recording -95.46%. Additionally, trading for the stock in the period of the last six months notably deteriorated by -94.57%, alongside a downfall of -96.36% for the period of the last 12 months. The shares increased approximately by -59.15% in the 7-day charts and went up by -62.08% in the period of the last 30 days. Common stock shares were lifted by -91.01% during last recorded quarter.

Mon, 01 Aug 2022 04:02:00 -0500 en-US text/html https://investchronicle.com/2022/08/01/right-now-may-be-the-best-buy-in-window-for-avaya-holdings-corp-avya/
Killexams : Avaya Announces Certain Preliminary Third Quarter Fiscal 2022 Financial Results

RALEIGH-DURHAM, N.C.--(BUSINESS WIRE)--Jul 28, 2022--

Avaya Holdings Corp. (NYSE: AVYA) today announced certain preliminary financial results for the third quarter ended June 30, 2022 and expects to release full results for the third quarter on August 9, 2022.

Based on the information currently available for the third quarter ended June 30, 2022, the company expects revenue to be between $575 million and $580 million, compared to guidance of $685 million to $700 million, and Adjusted EBITDA to be between $50 million and $55 million, compared to guidance of $140 million to $150 million. 1 The company is also finalizing testing of its goodwill and intangible assets that is expected to result in significant non-cash impairment charges as of June 30, 2022.

Avaya also announced it has initiated cost-cutting measures that are expected to primarily impact the company’s overall selling, general and administrative expenses, as well as discretionary spending. These actions are expected to generate between $225 million and $250 million in annual cost reductions beginning in the first quarter of fiscal 2023. The company expects to minimize any impact to customers with respect to sales and support, and remains committed to Avaya’s long-range innovation and product development roadmaps.

The company’s prior financial guidance should no longer be relied upon. Management will provide additional information in conjunction with the upcoming release of its full third quarter 2022 financial results.

The financial results for the three months ended June 30, 2022 included in this release are preliminary, have not been reviewed or audited, are based upon Avaya’s estimates, and were prepared prior to the completion of the company's financial statement close process. The preliminary financial results should not be viewed as a substitute for the company’s full third quarter results and do not present all information necessary for an understanding of Avaya’s financial performance as of June 30, 2022. Accordingly, undue reliance should not be placed on this preliminary data.

Conference Call and Webcast

Avaya expects to report financial results for the third quarter of fiscal 2022 ended June 30, 2022 on Tuesday, August 9, 2022 before the market open. Avaya will host a live webcast and conference call to discuss its financial results at 8:30 a.m. Eastern Time.

To access the conference call by phone, listeners should dial +1-877-858-7671 in the U.S. or Canada and +1-201-389-0939 for international callers. A replay of the conference call will be available for one week by dialing +1-877-660-6853 in the U.S. or Canada and +1-201-612-7415 for international callers, using the access code: 13731758. To join the live webcast, listeners should access the investor page of Avaya’s website https://investors.avaya.com/. Following the live webcast, a replay will be available for a period of one year.

About Avaya

Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at http://www.avaya.com.

Cautionary Note Regarding Forward-Looking Statements

This press release contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward-looking terminology such as “anticipate,” “believe,” “continue,” “could,” “estimate,” “expect,” “intend,” “may,” “might,” “our vision,” “plan,” “potential,” “preliminary,” “predict,” “should,” “will,” or “would” or the negative thereof or other variations thereof or comparable terminology. Avaya has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. Risks and uncertainties that may cause these forward-looking statements to be inaccurate include, among others, finalization of the company’s third quarter financial statements(including finalization of the company’s impairment tests), completion of standard quarter-close processes, andthe impact and timing of any cost-savings measures,as well as other factors discussed in the company’s Annual Report on Form 10-K and subsequent quarterly reports on Form 10-Q filed with the Securities and Exchange Commission (the “SEC”). These risks and uncertainties may cause the company’s real results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a further list and description of such risks and uncertainties, please refer to the company’s filings with the SEC that are available atwww.sec.gov. The company cautions you that the list of important factors included in the company’s SEC filings may not contain all of the material factors that are important to you. In addition, in light of these risks and uncertainties, the matters referred to in the forward-looking statements contained in this press release may not in fact occur. The company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.

Use of non-GAAP (Adjusted) Financial Measures

The information furnished in this release includes non-GAAP financial measures that differ from measures calculated in accordance with generally accepted accounting principles in the United States of America (“GAAP”). EBITDA is defined as net income (loss) before income taxes, interest expense, interest income and depreciation and amortization. Adjusted EBITDA is EBITDA further adjusted to exclude certain charges and other adjustments described in our SEC filings and the tables below. We believe that including supplementary information concerning adjusted EBITDA is appropriate because it serves as a basis for determining management and employee compensation and it is used as a basis for calculating covenants in our credit agreements. In addition, we believe adjusted EBITDA provides more comparability between our historical results and results that reflect purchase accounting and our current capital structure. We also present adjusted EBITDA because we believe analysts and investors utilize these measures in analyzing our results. Adjusted EBITDA measures our financial performance based on operational factors that management can impact in the short-term, such as our pricing strategies, volume, costs and expenses of the organization, and it presents our financial performance in a way that can be more easily compared to prior quarters or fiscal years. EBITDA and adjusted EBITDA have limitations as analytical tools. EBITDA measures do not represent net income (loss) or cash flow from operations as those terms are defined by GAAP and do not necessarily indicate whether cash flows will be sufficient to fund cash needs. Adjusted EBITDA excludes the impact of earnings or charges resulting from matters that we do not consider indicative of our ongoing operations but that still affect our net income. In particular, our formulation of adjusted EBITDA allows adjustment for certain amounts that are included in calculating net income (loss), however, these are expenses that may recur, may vary and are difficult to predict. In addition, these terms are not necessarily comparable to other similarly titled captions of other companies due to the potential inconsistencies in the method of calculation.

The company presents constant currency information to provide a framework to assess how the company’s underlying businesses performance excluding the effect of foreign currency rate fluctuations.

Avaya Holdings Corp.

Supplemental Schedule of non-GAAP Adjusted EBITDA

(Unaudited; in millions)

Three months ended June 30, 2022

(In millions)

Low

High

Loss before income taxes

$

(1,930)

$

(771)

Interest expense

54

54

Interest income

(1)

(1)

Depreciation and amortization

103

103

EBITDA

(1,774)

(615)

Impact of fresh start accounting adjustments (a)

1

1

Restructuring charges, net (b)

11

11

Advisory fees (c)

8

8

Share-based compensation

6

6

Impairment charges (d)

1,804

650

Pension and post-retirement benefit costs

(1)

(1)

Change in fair value of Emergence Date Warrants

(1)

(1)

Gain on foreign currency transactions

(4)

(4)

Adjusted EBITDA

$

50

$

55

 

(a)

The impact of fresh start accounting adjustments in connection with the company's emergence from bankruptcy.

(b)

Restructuring charges represent employee separation costs and facility exit costs (excluding the impact of accelerated depreciation expense) related to the company's restructuring programs, net of sublease income.

(c)

Advisory fees represent costs incurred to assist in the assessment of strategic and financial alternatives to Improve the company's capital structure.

(d)

The company has concluded that a triggering event has occurred during the third quarter of fiscal 2022 primarily due to the sustained decrease in the company’s stock price, which requires the company to perform interim impairment tests of its goodwill and indefinite-lived intangible assets as of June 30, 2022. The impairment testing for goodwill and indefinite-lived intangible assets has not yet been finalized but the company expects non-cash impairment charges as of June 30, 2022 of at least $650 million reflected under the "High" column above. The "Low" column above reflects the maximum potential impairment charge representing the total book value of goodwill and indefinite-lived intangible assets as of June 30, 2022. While the company does not expect that the impairment charge will reflect the total book value of goodwill and indefinite-lived intangible assets, because of the difficulty in estimating the upper bound of the impairment charge and the fact that the impairment testing has not been finalized, the company has chosen to represent the total book value as the upper bound of the potential impairment charge in the "Low" column.

1 Guidance was presented using April 30, 2022 FX rates. Preliminary results presented using June 30, 2022 FX rates.

View source version on businesswire.com:https://www.businesswire.com/news/home/20220728006000/en/

CONTACT: Media Inquiries:

Alex Alias

alalias@avaya.com

Investor Inquiries:

Tyler Chambers

investors@avaya.com

KEYWORD: NORTH CAROLINA UNITED STATES NORTH AMERICA

INDUSTRY KEYWORD: DATA MANAGEMENT TECHNOLOGY TELECOMMUNICATIONS ARTIFICIAL INTELLIGENCE SOFTWARE

SOURCE: Avaya Holdings Corp.

Copyright Business Wire 2022.

PUB: 07/28/2022 05:00 PM/DISC: 07/28/2022 05:02 PM

http://www.businesswire.com/news/home/20220728006000/en

Thu, 28 Jul 2022 09:10:00 -0500 en text/html https://www.joplinglobe.com/region/national_business/avaya-announces-certain-preliminary-third-quarter-fiscal-2022-financial-results/article_aa2aef9e-dba7-5342-abb3-9615455d5087.html
Killexams : The countdown is on: Avaya Holdings Corp. (AVYA)

Avaya Holdings Corp. (AVYA) is priced at $2.20 after the most accurate trading session. At the very opening of the session, the stock price was $2.52 and reached a high price of $2.575, prior to closing the session it reached the value of $2.50. The stock touched a low price of $2.19.Recently in News on June 27, 2022, Avaya Announces $600M Financing. Upsized from previously announced $500 million due to robust demand. You can read further details here

Avaya Holdings Corp. had a pretty Dodgy run when it comes to the market performance. The 1-year high price for the company’s stock is recorded $21.65 on 01/04/22, with the lowest value was $1.82 for the same time period, recorded on 07/14/22.

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Avaya Holdings Corp. (AVYA) full year performance was -91.16%

Price records that include history of low and high prices in the period of 52 weeks can tell a lot about the stock’s existing status and the future performance. Presently, Avaya Holdings Corp. shares are logging -91.25% during the 52-week period from high price, and 20.88% higher than the lowest price point for the same timeframe. The stock’s price range for the 52-week period managed to maintain the performance between $1.82 and $25.13.

The company’s shares, operating in the sector of Technology managed to top a trading volume set approximately around 3168476 for the day, which was evidently lower, when compared to the average daily volumes of the shares.

When it comes to the year-to-date metrics, the Avaya Holdings Corp. (AVYA) recorded performance in the market was -88.89%, having the revenues showcasing -80.00% on a quarterly basis in comparison with the same period year before. At the time of this writing, the total market value of the company is set at 173.80M, as it employees total of 8063 workers.

The Analysts eye on Avaya Holdings Corp. (AVYA)

During the last month, 3 analysts gave the Avaya Holdings Corp. a BUY rating, 1 of the polled analysts branded the stock as an OVERWEIGHT, 3 analysts were recommending to HOLD this stock, 0 of them gave the stock UNDERWEIGHT rating, and 0 of the polled analysts provided SELL rating.

According to the data provided on Barchart.com, the moving average of the company in the 100-day period was set at 7.74, with a change in the price was noted -11.57. In a similar fashion, Avaya Holdings Corp. posted a movement of -84.02% for the period of last 100 days, recording 3,399,249 in trading volumes.

Total Debt to Equity Ratio (D/E) can also provide valuable insight into the company’s financial health and market status. The debt to equity ratio can be calculated by dividing the present total liabilities of a company by shareholders’ equity. Debt to Equity thus makes a valuable metrics that describes the debt, company is using in order to support assets, correlating with the value of shareholders’ equity The total Debt to Equity ratio for AVYA is recording 0.00 at the time of this writing. In addition, long term Debt to Equity ratio is set at 6.54.

Technical rundown of Avaya Holdings Corp. (AVYA)

Raw Stochastic average of Avaya Holdings Corp. in the period of last 50 days is set at 7.14%. The result represents downgrade in oppose to Raw Stochastic average for the period of the last 20 days, recording 19.79%. In the last 20 days, the company’s Stochastic %K was 28.34% and its Stochastic %D was recorded 27.85%.

Considering, the past performance of Avaya Holdings Corp., multiple moving trends are noted. Year-to-date Price performance of the company’s stock appears to be encouraging, given the fact the metric is recording -88.89%. Additionally, trading for the stock in the period of the last six months notably deteriorated by -87.87%, alongside a downfall of -91.16% for the period of the last 12 months. The shares increased approximately by 9.45% in the 7-day charts and went up by -35.67% in the period of the last 30 days. Common stock shares were lifted by -80.00% during last recorded quarter.

Mon, 25 Jul 2022 00:20:00 -0500 en-US text/html https://investchronicle.com/2022/07/25/the-countdown-is-on-avaya-holdings-corp-avya/
Killexams : Avaya Appoints Alan Masarek as President and CEO

Industry Veteran Brings Over 30 Years of Software and Cloud-Based Business Experience to Lead Avaya’s Business Model Transformation

RALEIGH-DURHAM, N.C., July 28, 2022--(BUSINESS WIRE)--Avaya Holdings Corp. (NYSE: AVYA) today announced that Alan Masarek has been appointed as its President and CEO and as a member of Avaya’s Board of Directors, effective August 1, 2022. Mr. Masarek will succeed Jim Chirico, who will be removed from his positions as President and CEO of Avaya, effective August 1, 2022, and is resigning as a member of Avaya’s Board. Mr. Chirico will remain employed with Avaya through August 16, 2022 and will work with Mr. Masarek to ensure a smooth transition for all stakeholders.

Mr. Masarek is an industry innovator with deep domain expertise in Enterprise Communications and transformational operational experience bringing together UCaaS, CCaaS and CPaaS capabilities, which are key elements of the Avaya OneCloud™ Experience platform. He most recently served as CEO of Vonage Holdings Corp., where he led the company through an era of transformation from a VoIP-based residential phone provider into a global enterprise cloud communications company. Prior to his time at Vonage, Mr. Masarek was Director, Chrome & Apps at Google, Inc., following Google’s acquisition of his prior company, Quickoffice, Inc., where he served as Co-founder and CEO.

Bill Watkins, Chairman of Avaya’s Board, said, "We are thrilled to welcome Alan as President and CEO. Alan is a proven transformational leader, and after a rigorous search process, the Board is confident that Alan is the ideal choice to lead the company into the future. We look forward to benefiting from his decades of industry expertise as we take the next steps to position the company for long-term success."

Mr. Masarek commented, "Avaya benefits from an industry-leading brand, world-class customer base and global reach, a rich history of innovation and strong partner ecosystem. I look forward to leveraging my background and years of cloud communications experience to propel Avaya to renewed growth and profitability as we build on the company’s strong fundamentals. At the same time, I intend to undertake a comprehensive strategic and operating review of all facets of the business with the goal of delivering industry-leading solutions to our global customers and enhancing value for all stakeholders."

Mr. Watkins continued, "The Board and I thank Jim for his nearly 15 years of service to Avaya and wish him all the best in his future endeavors."

About Alan Masarek

Alan Masarek has over 30 years of experience leading communications, information technology and business services companies. Most recently, he was CEO of Vonage Holdings Corp. and a member of its Board of Directors from November 2014 to June 2020. As CEO, Mr. Masarek ushered in an era of transformation for Vonage, transforming the company from a VoIP-based residential phone provider into a global enterprise cloud communications company. During his tenure, Vonage completed eight acquisitions, and market capitalization increased severalfold. As importantly, Mr. Masarek led a revitalization of Vonage’s culture, creating a talent-driven organization with a culture of agility, technology innovation and customer centricity.

Prior to Vonage. Mr. Masarek served as Director, Chrome & Apps Google, Inc. from June 2012 until October 2014, following the acquisition of his prior company, Quickoffice, Inc. Mr. Masarek was Co-founder and CEO of Quickoffice, Inc. Under his leadership, Quickoffice became one of the world’s most embedded mobile productivity software solutions, engaging more than 26 million registered users at the time of Google’s purchase.

Mr. Masarek earned his M.B.A., with Distinction, from Harvard Business School and his B.B.A., magna cum laude, from the University of Georgia.

About Avaya

Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at http://www.avaya.com.

Cautionary Note Regarding Forward-Looking Statements

This document contains certain "forward-looking statements." All statements other than statements of historical fact are "forward-looking" statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "our vision," "plan," "potential," "preliminary," "predict," "should," "will," or "would" or the negative thereof or other variations thereof or comparable terminology. Avaya has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While Avaya believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in Avaya’s Annual Report on Form 10-K and subsequent quarterly reports on Form 10-Q filed with the Securities and Exchange Commission (the "SEC") available at www.sec.gov, and may cause Avaya’s real results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. Avaya cautions you that the list of important factors included in the company’s SEC filings may not contain all of the material factors that are important to you. In addition, in light of these risks and uncertainties, the matters referred to in the forward-looking statements contained in this press release may not in fact occur. Avaya undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.

View source version on businesswire.com: https://www.businesswire.com/news/home/20220728006008/en/

Contacts

Tyler Chambers
Avaya Investor Relations
tmchambers@avaya.com
+1-669-242-8161

Alex Alias
Corporate Communications, North America
alalias@avaya.com
+1-669-242-8034

Thu, 28 Jul 2022 16:05:00 -0500 en-CA text/html https://ca.news.yahoo.com/avaya-appoints-alan-masarek-president-210500119.html
Killexams : Avaya, Goldman, JPMorgan Face Lender Ire After Loan’s Collapse

(Bloomberg) -- Investors fuming over the rapid collapse of a leveraged loan issued in June have hired a law firm to examine legal options over what they view as inadequate disclosures during the debt’s marketing process.

Most Read from Bloomberg

The loan, issued by technology company Avaya Holdings Corp., plunged nearly 30 cents on the dollar over the last week after the company slashed quarterly revenue and earnings expectations and jettisoned its chief executive officer. The rapid change in Avaya’s fortunes -- revealed mere weeks after the debt hit investors’ accounts -- left some buyers questioning why the information wasn’t disclosed when Avaya was marketing the deal with help from Goldman Sachs Group Inc. and JPMorgan Chase & Co.

Investors who bought the company’s $350 million incremental first-lien leveraged loan have hired law firm Akin Gump Strauss Hauer & Feld to explore their options, according to people with knowledge of the matter, who asked not to be named discussing a private transaction. Some holders of the company’s other first-lien loans have also joined the group, the people said.

Representatives for Avaya, Goldman Sachs and JPMorgan declined to comment. A representative for Akin didn’t respond to requests for comment. LevFin Insights earlier reported on Akin’s hire, and other elements of the situation.

Struggling Sale

Avaya, which offers communications software and services and competes with the likes of Cisco Systems Inc. and Microsoft Corp., wasn’t an easy sell in the leveraged loan market. The company needed to raise money to refinance convertible bonds due in 2023 that were deeply out-of-the-money. It brought the deal in a market weakened by recession fears, inflation and rising interest rates, after previously trimming its full-year earnings forecast.

Investors balked at a proposed $500 million leveraged loan, forcing the company to split the planned issuance into a smaller loan and $250 million of privately-placed exchangeable notes, both secured on a first-lien basis. To get the deal done, Avaya agreed to hike the interest rate on the loan to 10% over the Secured Overnight Financing Rate -- the highest margin of the year -- include an upfront fee, and add other investor protections.

JPMorgan and Goldman priced the debt on June 24. New investor Brigade Capital Management bought a $125 million chunk of the new exchangeable notes, one of the people said, while multiple investors purchased the rest, according to a July regulatory filing. A representative for Brigade declined to comment.

Barely a month later, on July 28, Avaya said it was slashing its forecasted adjusted earnings for the third quarter by more than 60%, to between $50 million and $55 million. It also cut its revenue expectations by over 16%.

Even more concerning to some investors, Avaya removed its CEO, James Chirico, and replaced him with Alan Masarek, former head of Vonage Holdings Corp. Hiring a new chief executive typically takes weeks or months, raising questions about why the company didn’t disclose the transition during the June debt offering, some of the people said.

The news sent Avaya’s new term loan falling to quotes in the 60s as of Tuesday, different people said, from around 89 to 90 cents on the dollar. Its shares and other debt also plunged.

Now, investors await the company’s full earnings release on Aug. 9. In the meantime, Avaya’s share price closed Tuesday around 82 cents, a potential threat to the company, which must maintain a $1 share price over a 30-day trading period to remain listed on the New York Stock Exchange. Under terms of its new exchangeable notes, Avaya must be listed on the NYSE or Nasdaq, according to a Friday report from S&P Global Ratings.

The credit grader lowered its rating on Avaya two steps to CCC, saying the company may struggle to maintain the listing requirements or seek to restructure its debts.

(Updates with graphic of stock price.)

Most Read from Bloomberg Businessweek

©2022 Bloomberg L.P.

Wed, 03 Aug 2022 00:13:00 -0500 en-GB text/html https://uk.news.yahoo.com/avaya-goldman-jpmorgan-face-lender-222601154.html
Killexams : Analysts Estimate Avaya Holdings Corp. (AVYA) to Report a Decline in Earnings: What to Look Out for

Avaya Holdings Corp. (AVYA) is expected to deliver a year-over-year decline in earnings on lower revenues when it reports results for the quarter ended June 2022. This widely-known consensus outlook gives a good sense of the company's earnings picture, but how the real results compare to these estimates is a powerful factor that could impact its near-term stock price.

The stock might move higher if these key numbers top expectations in the upcoming earnings report, which is expected to be released on August 9. On the other hand, if they miss, the stock may move lower.

While management's discussion of business conditions on the earnings call will mostly determine the sustainability of the immediate price change and future earnings expectations, it's worth having a handicapping insight into the odds of a positive EPS surprise.

Zacks Consensus Estimate

This company is expected to post quarterly earnings of $0.50 per share in its upcoming report, which represents a year-over-year change of -33.3%.

Revenues are expected to be $691.78 million, down 5.5% from the year-ago quarter.

Estimate Revisions Trend

The consensus EPS estimate for the quarter has been revised 17.24% lower over the last 30 days to the current level. This is essentially a reflection of how the covering analysts have collectively reassessed their initial estimates over this period.

Investors should keep in mind that an aggregate change may not always reflect the direction of estimate revisions by each of the covering analysts.

Earnings Whisper

Estimate revisions ahead of a company's earnings release offer clues to the business conditions for the period whose results are coming out. This insight is at the core of our proprietary surprise prediction model -- the Zacks Earnings ESP (Expected Surprise Prediction).

The Zacks Earnings ESP compares the Most Accurate Estimate to the Zacks Consensus Estimate for the quarter; the Most Accurate Estimate is a more accurate version of the Zacks Consensus EPS estimate. The idea here is that analysts revising their estimates right before an earnings release have the latest information, which could potentially be more accurate than what they and others contributing to the consensus had predicted earlier.

Thus, a positive or negative Earnings ESP practicing theoretically indicates the likely deviation of the real earnings from the consensus estimate. However, the model's predictive power is significant for positive ESP readings only.

A positive Earnings ESP is a strong predictor of an earnings beat, particularly when combined with a Zacks Rank #1 (Strong Buy), 2 (Buy) or 3 (Hold). Our research shows that stocks with this combination produce a positive surprise nearly 70% of the time, and a solid Zacks Rank actually increases the predictive power of Earnings ESP.

Please note that a negative Earnings ESP practicing is not indicative of an earnings miss. Our research shows that it is difficult to predict an earnings beat with any degree of confidence for stocks with negative Earnings ESP readings and/or Zacks Rank of 4 (Sell) or 5 (Strong Sell).

How Have the Numbers Shaped Up for Avaya Holdings Corp.

For Avaya Holdings Corp.The Most Accurate Estimate is the same as the Zacks Consensus Estimate, suggesting that there are no accurate analyst views which differ from what have been considered to derive the consensus estimate. This has resulted in an Earnings ESP of 0%.

On the other hand, the stock currently carries a Zacks Rank of #4.

So, this combination makes it difficult to conclusively predict that Avaya Holdings Corp. Will beat the consensus EPS estimate.

Does Earnings Surprise History Hold Any Clue?

Analysts often consider to what extent a company has been able to match consensus estimates in the past while calculating their estimates for its future earnings. So, it's worth taking a look at the surprise history for gauging its influence on the upcoming number.

For the last reported quarter, it was expected that Avaya Holdings Corp. Would post earnings of $0.62 per share when it actually produced earnings of $0.53, delivering a surprise of -14.52%.

Over the last four quarters, the company has beaten consensus EPS estimates two times.

Bottom Line

An earnings beat or miss may not be the sole basis for a stock moving higher or lower. Many stocks end up losing ground despite an earnings beat due to other factors that disappoint investors. Similarly, unforeseen catalysts help a number of stocks gain despite an earnings miss.

That said, betting on stocks that are expected to beat earnings expectations does increase the odds of success. This is why it's worth checking a company's Earnings ESP and Zacks Rank ahead of its quarterly release. Make sure to utilize our Earnings ESP Filter to uncover the best stocks to buy or sell before they've reported.

Avaya Holdings Corp. Doesn't appear a compelling earnings-beat candidate. However, investors should pay attention to other factors too for betting on this stock or staying away from it ahead of its earnings release.

Expected Results of an Industry Player

Kaleyra (KLR), another stock in the Zacks Communication - Network Software industry, is expected to report earnings per share of $0.24 for the quarter ended June 2022. This estimate points to a year-over-year change of -2,500%. Revenues for the quarter are expected to be $81.41 million, up 50.8% from the year-ago quarter.

Over the last 30 days, the consensus EPS estimate for Kaleyra has been revised 20% down to the current level. Nevertheless, the company now has an Earnings ESP of 0.00%, reflecting an equal Most Accurate Estimate.

When combined with a Zacks Rank of #3 (Hold), this Earnings ESP makes it difficult to conclusively predict that Kaleyra will beat the consensus EPS estimate. Over the last four quarters, the company surpassed consensus EPS estimates two times.

Stay on top of upcoming earnings announcements with the Zacks Earnings Calendar.


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Tue, 02 Aug 2022 06:37:00 -0500 en-GB text/html https://uk.news.yahoo.com/analysts-estimate-avaya-holdings-corp-140002342.html
Killexams : Avaya Announces Certain Preliminary Third Quarter Fiscal 2022 Financial Results

RALEIGH-DURHAM, N.C., July 28, 2022--(BUSINESS WIRE)--Avaya Holdings Corp. (NYSE: AVYA) today announced certain preliminary financial results for the third quarter ended June 30, 2022 and expects to release full results for the third quarter on August 9, 2022.

Based on the information currently available for the third quarter ended June 30, 2022, the company expects revenue to be between $575 million and $580 million, compared to guidance of $685 million to $700 million, and Adjusted EBITDA to be between $50 million and $55 million, compared to guidance of $140 million to $150 million.1 The company is also finalizing testing of its goodwill and intangible assets that is expected to result in significant non-cash impairment charges as of June 30, 2022.

Avaya also announced it has initiated cost-cutting measures that are expected to primarily impact the company’s overall selling, general and administrative expenses, as well as discretionary spending. These actions are expected to generate between $225 million and $250 million in annual cost reductions beginning in the first quarter of fiscal 2023. The company expects to minimize any impact to customers with respect to sales and support, and remains committed to Avaya’s long-range innovation and product development roadmaps.

The company’s prior financial guidance should no longer be relied upon. Management will provide additional information in conjunction with the upcoming release of its full third quarter 2022 financial results.

The financial results for the three months ended June 30, 2022 included in this release are preliminary, have not been reviewed or audited, are based upon Avaya’s estimates, and were prepared prior to the completion of the company's financial statement close process. The preliminary financial results should not be viewed as a substitute for the company’s full third quarter results and do not present all information necessary for an understanding of Avaya’s financial performance as of June 30, 2022. Accordingly, undue reliance should not be placed on this preliminary data.

Conference Call and Webcast

Avaya expects to report financial results for the third quarter of fiscal 2022 ended June 30, 2022 on Tuesday, August 9, 2022 before the market open. Avaya will host a live webcast and conference call to discuss its financial results at 8:30 a.m. Eastern Time.

To access the conference call by phone, listeners should dial +1-877-858-7671 in the U.S. or Canada and +1-201-389-0939 for international callers. A replay of the conference call will be available for one week by dialing +1-877-660-6853 in the U.S. or Canada and +1-201-612-7415 for international callers, using the access code: 13731758. To join the live webcast, listeners should access the investor page of Avaya’s website https://investors.avaya.com/. Following the live webcast, a replay will be available for a period of one year.

About Avaya

Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at http://www.avaya.com.

Cautionary Note Regarding Forward-Looking Statements

This press release contains certain "forward-looking statements." All statements other than statements of historical fact are "forward-looking" statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "our vision," "plan," "potential," "preliminary," "predict," "should," "will," or "would" or the negative thereof or other variations thereof or comparable terminology. Avaya has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. Risks and uncertainties that may cause these forward-looking statements to be inaccurate include, among others, finalization of the company’s third quarter financial statements (including finalization of the company’s impairment tests), completion of standard quarter-close processes, and the impact and timing of any cost-savings measures, as well as other factors discussed in the company’s Annual Report on Form 10-K and subsequent quarterly reports on Form 10-Q filed with the Securities and Exchange Commission (the "SEC"). These risks and uncertainties may cause the company’s real results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a further list and description of such risks and uncertainties, please refer to the company’s filings with the SEC that are available at www.sec.gov. The company cautions you that the list of important factors included in the company’s SEC filings may not contain all of the material factors that are important to you. In addition, in light of these risks and uncertainties, the matters referred to in the forward-looking statements contained in this press release may not in fact occur. The company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.

Use of non-GAAP (Adjusted) Financial Measures

The information furnished in this release includes non-GAAP financial measures that differ from measures calculated in accordance with generally accepted accounting principles in the United States of America ("GAAP"). EBITDA is defined as net income (loss) before income taxes, interest expense, interest income and depreciation and amortization. Adjusted EBITDA is EBITDA further adjusted to exclude certain charges and other adjustments described in our SEC filings and the tables below. We believe that including supplementary information concerning adjusted EBITDA is appropriate because it serves as a basis for determining management and employee compensation and it is used as a basis for calculating covenants in our credit agreements. In addition, we believe adjusted EBITDA provides more comparability between our historical results and results that reflect purchase accounting and our current capital structure. We also present adjusted EBITDA because we believe analysts and investors utilize these measures in analyzing our results. Adjusted EBITDA measures our financial performance based on operational factors that management can impact in the short-term, such as our pricing strategies, volume, costs and expenses of the organization, and it presents our financial performance in a way that can be more easily compared to prior quarters or fiscal years. EBITDA and adjusted EBITDA have limitations as analytical tools. EBITDA measures do not represent net income (loss) or cash flow from operations as those terms are defined by GAAP and do not necessarily indicate whether cash flows will be sufficient to fund cash needs. Adjusted EBITDA excludes the impact of earnings or charges resulting from matters that we do not consider indicative of our ongoing operations but that still affect our net income. In particular, our formulation of adjusted EBITDA allows adjustment for certain amounts that are included in calculating net income (loss), however, these are expenses that may recur, may vary and are difficult to predict. In addition, these terms are not necessarily comparable to other similarly titled captions of other companies due to the potential inconsistencies in the method of calculation.

The company presents constant currency information to provide a framework to assess how the company’s underlying businesses performance excluding the effect of foreign currency rate fluctuations.

Avaya Holdings Corp.

Supplemental Schedule of non-GAAP Adjusted EBITDA

(Unaudited; in millions)

Three months ended June 30, 2022

(In millions)

Low

High

Loss before income taxes

$

(1,930)

$

(771)

Interest expense

54

54

Interest income

(1)

(1)

Depreciation and amortization

103

103

EBITDA

(1,774)

(615)

Impact of fresh start accounting adjustments(a)

1

1

Restructuring charges, net(b)

11

11

Advisory fees(c)

8

8

Share-based compensation

6

6

Impairment charges(d)

1,804

650

Pension and post-retirement benefit costs

(1)

(1)

Change in fair value of Emergence Date Warrants

(1)

(1)

Gain on foreign currency transactions

(4)

(4)

Adjusted EBITDA

$

50

$

55

(a)

The impact of fresh start accounting adjustments in connection with the company's emergence from bankruptcy.

(b)

Restructuring charges represent employee separation costs and facility exit costs (excluding the impact of accelerated depreciation expense) related to the company's restructuring programs, net of sublease income.

(c)

Advisory fees represent costs incurred to assist in the assessment of strategic and financial alternatives to Improve the company's capital structure.

(d)

The company has concluded that a triggering event has occurred during the third quarter of fiscal 2022 primarily due to the sustained decrease in the company’s stock price, which requires the company to perform interim impairment tests of its goodwill and indefinite-lived intangible assets as of June 30, 2022. The impairment testing for goodwill and indefinite-lived intangible assets has not yet been finalized but the company expects non-cash impairment charges as of June 30, 2022 of at least $650 million reflected under the "High" column above. The "Low" column above reflects the maximum potential impairment charge representing the total book value of goodwill and indefinite-lived intangible assets as of June 30, 2022. While the company does not expect that the impairment charge will reflect the total book value of goodwill and indefinite-lived intangible assets, because of the difficulty in estimating the upper bound of the impairment charge and the fact that the impairment testing has not been finalized, the company has chosen to represent the total book value as the upper bound of the potential impairment charge in the "Low" column.

1 Guidance was presented using April 30, 2022 FX rates. Preliminary results presented using June 30, 2022 FX rates.

View source version on businesswire.com: https://www.businesswire.com/news/home/20220728006000/en/

Contacts

Media Inquiries:
Alex Alias
alalias@avaya.com

Investor Inquiries:
Tyler Chambers
investors@avaya.com

Thu, 28 Jul 2022 15:59:00 -0500 en-CA text/html https://ca.news.yahoo.com/avaya-announces-certain-preliminary-third-210000528.html
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