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Corporate voice and telephony services have transformed from traditional public-switched telephone networks (PSTNs) and private branch exchanges (PBXs) to voice over IP (VoIP) and IP PBXs, often combined with digital fax, videoconferencing, instant messaging and mobile communications. That means VoIP and telephony certifications now focus on digital communications, along with a good mix of IP networking protocols and methods to support such traffic and to maintain service quality.

In this article, we feature five solid VoIP and telephony certifications from Avaya, Certification Partners, Cisco, Digium (Asterisk) and Microsoft. Unified communications cover a lot of voice and telephony ground, and it adds video and other solutions to the lineup as well.

Salary is a significant consideration when deciding whether to pursue a VoIP and telephony certification. SimplyHired lists $106,149 as the average salary for a VoIP engineer, although Glassdoor‘s average for a VoIP engineer is noticeably lower at $83,772. Still, a salary just under $85,000 is a worthwhile goal in the industry, with a good growth path into more senior positions readily attainable.

To help determine our top five VoIP and telephony certifications, we performed an informal job board survey. That data indicates the number of job posts in which our featured certifications were mentioned on one specific day. The data should deliver you an idea of the relative popularity of each certification. [Interested in Business Phone Systems? Check out our top picks.]

Job Board Search Results (in alphabetical order, by certification)

Certification SimplyHired Indeed LinkedIn Jobs Linkup Total
ACIS (Avaya) 142 172 57 94 468
CCNP: Collaboration (Cisco) 489 567 348 309 1,713
CTP (Certification Partners) 64 25 101 167 357
dCAP (Asterisk) 14 14 18 3 49
MCSE: Productivity (Microsoft) 252 294 136 137 819

ACIS: Avaya Certified Implementation Specialist

Avaya is one of the leading solution providers of business communications and collaboration systems. As a spinoff of Lucent Technologies, itself an offspring of Bell Labs, Avaya’s roots are firmly planted in telephony. Certification solution tracks are currently offered in two concentrations: sales and sdesign, and services.

The Avaya Certified Implementation Specialist (ACIS) certification falls into the Services track and recognizes an individual’s ability to install, deploy, test and troubleshoot Avaya products at a beginning to intermediate skill level. Several credentials are available for the ACIS certification:

  • Avaya IP Office Contact Center
  • Avaya CallPilot
  • Avaya Communication Server 1000 for Avaya Aura
  • Avaya Aura Contact Center
  • Avaya Aura Contact Center CCT and Multimedia
  • Avaya Aura Call Center Elite – New

Candidates interested in the Sales and Design solution track should check out the Avaya Certified Design Specialist (ACDS), Avaya Professional Design Specialist (APDS) and the Avaya Professional Sales Specialist (APSS) certifications.

Note: Some Avaya credentials are available only to Avaya partners and associates, while others are open to all takers. See the Avaya Professional Credential Program Overview for details. Individuals not affiliated with a specific organization can create a “non-relationship” account on the Avaya Learning site to purchase a certification exam.

For most topics, Avaya recommends candidates have two years of experience in relevant technologies plus one more year implementing the core product. Each ACIS certification remains valid for two years.

ACIS facts and figures

Certification Name Avaya Certified Implementation Specialist (ACIS)
Prerequisites & Required Courses Training recommended. Candidates should check the certification page for individual solution track for details. Training costs vary by solution track, but candidates can expect to pay $1,400 to $3,500 per course. Some tracks recommend multiple courses.

Two years of experience in relevant technologies plus one year of experience in implementing the Avaya products recommended.

Number of Exams One or more exams per credential.

See the test and training requirements for each credential. Visit the Credential Program web page, click the ACIS box twice in the Services Credentials category and then click on each ACIS credential listed on the right side of the page.

Cost per Exam Most exams are $125. Exams administered by Pearson VUE or online through the Avaya Learning Center.
URL https://www.avaya-learning.com/lms/#/credentials/credential-program (Services Credentials category)
Self-Study Materials  Avaya Learning Partners offer training for each exam; costs range from $1,400 to $3,500 per course.

CCNP Collaboration: Cisco Certified Network Professional Collaboration

Cisco remains one of the world’s dominant IP telephony players. Its Collaboration certifications are available at associate, professional and expert levels, where our top-five pick is the mid-level Cisco Certified Network Professional (CCNP).

The Collaboration certification portfolio is geared toward network professionals and network engineers who work with voice and video, particularly Cisco Collaboration solutions. Targeted skills include configuring and implementing Cisco Collaboration solutions, planning and designing video network collaborations, and maintaining implemented solutions.

Candidates are required to pass four exams to earn the CCNP Collaboration credential. Training is optional but recommended. Candidates can expect to pay about $3,800 for live classroom or virtual courses.

Recertification is required every three years for CCNPs. To maintain this credential, holders must pass any current 642-XXX or 300-XXX professional-level exam, any CCIE written exam, any CCDE written or practical exam, or the Cisco Certified Architect (CCAr) interview and board review.

CCNP collaboration facts and figures

Certification Name Cisco Certified Network Professional Collaboration (CCNP Collaboration)
Prerequisites & Required Courses A valid CCNA Collaboration certification or any Cisco CCIE or CCDE certification. Training recommended but not required.
Number of Exams Four exams:

300-070: Implementing Cisco IP Telephony & Video, Part 1 (CIPTV1)

300-075: Implementing Cisco IP Telephony & Video, Part 2 (CIPTV2)

300-080: Troubleshooting Cisco IP Telephony & Video (CTCOLLAB)

300-085: Implementing Cisco Collaboration Application v1.0 (CAPPS)

Each exam: 75 minutes in length, 50-75 questions

Cost per Exam $300 per exam, $1,200 total. Exams administered by Pearson VUE.
URL http://www.cisco.com/c/en/us/training-events/training-certifications/certifications/professional/ccnp-collaboration.html
Self-Study Materials Cisco maintains links to the course syllabus, study groups, test prep materials, practice exams and more on the Cisco Learning Network Collaboration (CCNP) web page. test pages also contain links to instructor-led training and e-learning opportunities. Numerous collaboration publications are available through Cisco Press.

CTP: Certification Partners Convergence Technologies Professional

The vendor-neutral CTP certification was developed by Certification Partners and the Telecommunications Industry Association (TIA). It’s also endorsed by industry leaders such as Cisco, Avaya, Mitel, Toshiba and Vertical. Many of these leaders either accept the CTP as a stepping stone or prerequisite to their credential programs or recommend the CTP for training and preparation. Certification Partners maintains a complete list of endorsements from telecommunication leaders.

The CTP requires the successful completion of one test that focuses on methods, concepts and best practices in the following areas:

  • Data and internet protocol (IP) networking for convergent networks
  • Voice and telephony services, functions, and technologies
  • Convergence technologies

Certification Partners also offers the Convergent Network Technologies (CCNT) certification, which aims at professionals who sell and support convergence services, as well as the CIW certifications in networking and security, web technologies and design and development. Candidates interested in working in the field of convergence who do not yet possess the requisite experience are advised to first obtain the CCNT credential and then gain the required experience.

Certification Partners does not require recertification to maintain the CTP.

CTP facts and figures

Certification Name Convergence Technologies Professional (CTP)
Prerequisites & Required Courses CCNT recommended or a minimum of 18 to 24 months of experience in all three knowledge domain areas: Data and Internet Protocol Networking for Convergent Networks; Voice and Telephony Services, Functions and Technologies; and Convergence Technologies.

Training strongly recommended.

Number of Exams One exam: TT0-201 (administered through CTC Online), 65 questions, 90 minutes, 75 percent required to pass.
Cost per Exam $225
URL http://www.ctpcertified.com/certification
Self-Study Materials CTP training is recommended; five-day instructor-led training, $3,395 (includes study guides and test voucher). CTP training products are available from the CTP store (student courseware $199).

dCAP: Digium Certified Asterisk Professional

Since its humble beginnings as an open source project in 1999, Asterisk has grown exponentially and become a well-recognized and respected framework for communication and conference servers, VoIP gateways and IP PBX systems. Asterisk can be found in more than 170 countries, powering more than 2 million servers worldwide. Per Digium (which maintains Asterisk in conjunction with the Asterisk community), Asterisk runs in most of the Fortune 1000 companies.

With such widespread popularity, it’s only natural that professionals with Asterisk skills are in demand. To meet industry needs, Digium offers several training courses (Asterisk EssentialsFast Start and Advanced), as well as the Digium Certified Asterisk Professional (dCAP) and Digium Certified Asterisk Administrator (dCAA) certifications.

The dCAP targets experienced Asterisk professionals. Candidates are expected to possess real-world experience (typically a minimum of three to 24 months), in-depth knowledge of Linux (basic administration, manipulating files and modifying configuration files) and Asterisk experience (installation, Asterisk dial plan format and syntax, use of basic CLI commands and registration of VoIP devices). Other recommended skills include basic programming and scripting languages (Perl, Bash, C and/or C++, for example) and an understanding of VoIP protocols.

Candidates must pass a two-part exam, which consists of a written test and a practical lab test (in which you configure a PBX), to earn the credential. While there are no prerequisites, the Asterisk Advanced training course is highly recommended before attempting the exam.

Although the Digium website doesn’t specify recertification requirements, dCAP certification is granted for a “specific released, stable version of Asterisk.”

dCAP Facts and Figures

Certification Name Digium Certified Asterisk Professional (dCAP)
Prerequisites & Required Courses None required. Asterisk Advanced training course highly recommended, along with 3 to 24 months of real-world experience, working knowledge of setting up and maintaining an Asterisk server, and familiarity with Asterisk trial configuration files. (Training costs approximately $2,650.)
Number of Exams Two exams (115-question written exam, plus a practical lab exam).
Cost per Exam $510. Prices may vary by geography.
URL www.digium.com/training/asterisk/certifications/dcap
Self-Study Materials Training courses available. Recommended reading: Asterisk: The Definitive Guide, 4th edition, by Russell Bryant, Leif Madsen and Jim Van Meggelen. O’Reilly Media: May 2013. ISBN-13: 978-1-4493-3242-6 ($46.99 for eBook, $54.99 for print version).

MCSE (Microsoft Certified Solutions Expert): Productivity

Microsoft rolled out several new MCSE certifications in 2016, including the MCSE: Productivity. Although this certification is geared toward enterprise-grade hybrid and cloud solutions for Microsoft Office, it allows candidates to specialize in any of several Microsoft technologies, including Skype for Business.

To obtain the MCSE: Productivity credential, candidates must first obtain the Microsoft Certified Solutions Associate (MCSA): Office 365, MCSA: Windows Server 2012 or MCSA Windows Server 2016 certification. Then, they must pass an elective test from an approved list. Currently, there are eight different exams to choose from. In addition, Microsoft recommends at least three years of experience.

The MCSE: Productivity credential doesn’t expire. However, credential holders are encouraged to re-earn the certification each year by passing another elective exam. Doing so indicates your desire to stay current on technologies and broaden your skillset, and you’ll post another entry to your certification transcript.

MSCE Productivity facts and figures

Certification Name MCSE: Productivity
Prerequisites & Required Courses MCSA: Office 365, MCSA: Windows Server 2012 or MCSA Windows Server 2016 certification.

Three or more years of experience recommended

Number of Exams Candidates must pass one of the following exams:

Exam 70-345: Designing and Deploying Microsoft Exchange Server 2016

Exam 70-339: Managing Microsoft SharePoint Server 2016

Exam 70-333: Deploying Enterprise Voice with Skype for Business 2015

Exam 70-334: Core Solutions of Microsoft Skype for Business 2015

Exam 70-331: Core Solutions of Microsoft SharePoint Server 2013

Exam 70-332: Advanced Solutions of Microsoft SharePoint Server 2013

Exam 70-341: Core Solutions of Microsoft Exchange Server 2013

Exam 70-342: Advanced Solutions of Microsoft Exchange Server 2013

Cost per Exam $165 per exam. Exams administered by Pearson VUE.
URL https://www.microsoft.com/en-us/learning/mcse-productivity-certification.aspx
Self-Study Materials Microsoft Learning provides links to training, practice exams by third-party vendors (including MeasureUp), case studies, test study groups and more. Links to community support forums and other resources are listed on each test web page. Microsoft also offers various training options through its Microsoft Official Courses On-Demand (MOC On-Demand) program.

Beyond the top five: More VoIP and telephony certifications

The SIP School, a part of Vocale Ltd. in the U.K., offers a range of affordable, vendor-neutral VoIP and SIP certifications, including the SIP School VVoIP Professional (SSVVP). The SSVVP was on our top five list for the last few years but was replaced by the MCSE: Productivity in 2018, owing mainly to interest from employers.

The ZyXEL Certified Network Professional – VoIP (ZCNP VoIP) is another good certification, which is vendor-specific and therefore geared toward networking professionals who support ZyXEL products.

3CX offers a certification program for professionals who deploy, manage and support 3CX IP PBX systems. The 3CX credentials are offered in three tiers: basic, intermediate and advanced.

Lots of community colleges and universities offer network VoIP and telephony courses or certificate programs as well, such as Florida Community College, College of DuPage and Riverland Community College.

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Killexams : Best VoIP phones of 2022: IP handsets for small businesses null © Devin Pickell on Unsplash null

Some of the best VoIP phones run on modern smartphone operating systems such as Android to deliver them advanced features – from video conferencing to multi-user calls, as well as contact and schedule management. These can also work with audio conferencing services to get the most out of your communications.

Major brands in the VoIP space include Cisco, Poly, Grandstream IP phones, Mitel, and several others such as Nextiva and RingCentral. These VoIP providers have cornered a sizeable section of the IP phone market by offering much-needed features like speed dial keys, graphical displays, Bluetooth compatibility, and much more.

These in-demand features have appealed to both business and home users, with VoIP phones being embraced by both corporate and remote work users. Outside of the office, B2C and home IP phones have becoming increasingly popular of late. 

This is largely in part to the COVID-19 pandemic. Corporate organizations and small business owners have looked for new ways to maintain business continuity. Because of this, home-based workers have been quickly introduced to both VoIP and IP phones, which have each gained a renewed interest. Popular UCaaS provider Zoom, which uses VoIP technology "was downloaded 485 million times in 2020."

The best VoIP phones of 2022 in full

Cisco offers a wide range of hardware, software, and other telecommunications equipment but the company has recently built up a reputation for offering some of the best VoIP business phones around. The company now manufactures a portfolio of different handsets, including cloud phones, PBX phones, and unified communication phones.

Here, we’ve decided to shine a spotlight on Cisco’s 6800, 7800, and 8800 series of VoIP phones – perfect for both the office and the home office. Each range has its own strengths and weaknesses, with the 7800 series best suited to general business VoIP communications, 8800 devices offering next-generation video and voice calling features, while the 6800 range covers more entry-level devices that are ideal for occasional use.

Cisco 6800 series VoIP phone

Looking at each device range individually, the 6800 series boasts an ergonomic design, wideband audio capabilities, and comes with a high-resolution 3.5-inch grayscale display with white backlighting for easy reading. 

Cisco 7800 series VoIP phone

The 7800 range, which comes equipped with the same usability standards as the 6800 series, also offers localized language support and boasts impeccable green credentials through its power-save mode.

Cisco 8800 series VoIP phone

As a UC phone, the Cisco 8800 series is more expensive than other models but does come with a built-in Gigabit Ethernet switch for your PC connection, an optional wall-mount kit, and USB connectivity. Particular models, including the 8845 and the 8865, also come with HD video capabilities, which could be particularly sought after for businesses that foresee remote working becoming a permanent fixture of office life.

With each Cisco VoIP phone comes a range of VoIP headsets, and a competitive price tag is attached to each. Overall, the Cisco 6800, 7800, and 8800 range of devices are great all-rounders for your colleagues – whether they want a simple, easy-to-use VoIP phone or are looking for high-end UC functionality.

Read the full Cisco IP Phone 6800, 7800, 8800 series review here.

Grandstream Networks supplies both businesses and consumers with IP voice and video communications equipment. It's GRP, GXP and GXV ranges all make excellent choices for individuals that need a top-quality VoIP handset.  

The GRP range is a series of carrier-grade IP phones that are intended for mass deployment. It includes the GRP2600 series, which features a sleek new design, a reimagined user experience, and unified firmware. There are also Essential IP phones that are designed for affordable deployment, whether businesses have on-site or remote workers.

The GXP series, meanwhile, is designed for individuals that use the phone frequently and require access to more advanced features. The GXP2130 offers dedicated landline and SIP functionality, working with all the features you'd expect to come with a good VoIP phone. 

GXP2130's eight speed dial keys make it quick and easy to get in touch with main contacts efficiently. The HD audio on this IP phone means that the sound should be clear both through the handset and also through the speakerphone. Four XML programmable soft keys allow for four-way voice conferencing and Bluetooth support allows you to switch between phones as required.

For added features, businesses need to look no further than the Grandstream GXV range. These devices come equipped with video functionality to deliver a multimedia experience. The addition of the Android operating system and touchscreen functionality also means that workers get the benefits of a desk phone and a tablet in one single, handy device.

Read the full Grandstream IP Phone GRP, GXP, GXV series review here.

Communications equipment company Yealink specializes in delivering the collaboration tools that modern businesses need in order to connect with clients and customers all over the world. It offers a range of VoIP phones at different price levels so there is likely to be a device to suit all budget ranges.

Yealink SIP T2 series VoIP phones

The entry-level offering comes via the Yealink SIP T2 range and although it may not offer some of the flashier features of a more expensive model, still comes with all the necessary additions that businesses have come to expect from VoIP phones: a built-in phone directory, HD voice, and Power over Ethernet (PoE) functionality. 

The handsets may largely be accompanied by greyscale LCD interfaces but they all offer great functionality at a cost-effective price.

Yealink SIP T3 series VoIP phones

The SIP T3 range, meanwhile, promises to deliver a smoother office experience through its Smart Noise Filtering Technology and Yealink Device Management Platform. 

Yealink SIP T4 series VoIP phones

All the devices in this series are easy to maintain and upgrade by virtue of the fact that they come equipped with unified firmware and a powerful CPU. The T4 range is similarly feature-rich, and also comes equipped with expansion options via Bluetooth, Wi-Fi, and USB recording features.

Yealink SIP T5 series VoIP phones

For businesses that want a VoIP phone that redefines workplace collaboration, then the SIP T5 series is a good choice. The VP59, for example, supports a dynamic, removable 1080P HD camera, an eight-inch capacitive touch screen, 27 touch keys, and uses the Android 7.1 operating system. Like all the devices manufactured by Yealink, it provides great functionality, at a cost-effective price.

Read the full Yealink SIP T2, 3, 4, 5 series review here.

Avaya phones are well-known for their reliable, straightforward handsets – devices that can streamline the communication experience for workers whether they are based in the office or at home. The J series, which features six devices, boasts a sleek, ergonomic design and comes with a large easy-to-read screen, PoE support, and dual network ports.

Avaya J129 IP phone

The entry-level model, the J129 phone, is ideal for waiting areas, hallways, and junior members of staff. It comes with a 100-entry call log, a clear, monochrome display, and a 10/100mbps port for connecting a workstation computer. Three context-sensitive soft keys, mute alerting, and a built-in volume boost option round out the feature list.

Avaya J139 IP phone

Moving up the pay scale, the J139 comes with a bright, color display, boasts four status indicators, and is ideal for users that require only the most commonly used features including Hold, Transfer, Conference, Forward, Call Park /UnPark. 

Avaya J159 IP phone

The J159, meanwhile, comes with both primary and secondary color displays, uses flexible architecture to accommodate shifting business needs, and works with Avaya Aura, Avaya IP Office, and select third-party call control platforms.

Avaya J169, J179, J189 IP phones

Three higher-end devices are also offered by Avaya in the form of the J169, J179, and J189 handsets. These add additional features like multi-language support, message waiting indicators, and LED buttons. Both the J179 and J189 handsets also come with color displays and a large range of physical and virtual buttons to ensure a premium desktop experience. 

It is also worth considering that the J100 expansion module is available for owners of the J169/J179 handsets and is ideal for situations where wired Ethernet is not available, such as pop-up locations, trade shows, and remote work environments.

Read the full Avaya J Series review here.

Previously known as Polycom, Poly continues to produce audio communications equipment for both businesses and consumers, with its VoIP phones recognized as being among the best around. 

The company has two primary ranges of IP phones: the V and C series of devices. While the C series is designed to support employees, whether based in a central or home office, the V series has a number of features to boost customer engagement for call center environments.

Poly CCX IP phones

CCX models allow businesses to choose between headsets or handsets, come with a color touchscreen, and offer a native Microsoft Teams experience. Award-winning audio technology also ensures that individuals should not have a problem making out information on a call, and the exclusive Audio Fence feature blocks out background noise for anyone taking calls in a busy office or noisy home environment.

Among the C series devices, the CCX 400 may be the entry-level option but still comes with a five-inch multi-touch LCD display and Android 9 powered performance. Similarly, the CCX 500 is also Microsoft Teams-certified but comes with its own dedicated button to make it easier to find meetings and contacts. The CCX 600 boasts all this, plus an echo-cancellation solution and the option of installing the phone anywhere thanks to integrated Wi-Fi.

Poly VVX IP phones

The VVX models, meanwhile, range from cheaper devices with greyscale screens to more luxury higher-end alternatives. In particular, the VVX 500 has received praise for its functionality as a hosted phone, working well with any number of highly-rated VoIP providers.

Read the full Poly V, C Series review here.

Headquartered in Berlin, Snom has been making VoIP phones since 1999. The company has a broad range of handsets on offer and is particularly eager to appeal to organizations that require a large installation of phones, such as hotels, health care firms, or major-scale corporations. 

Snom D120 VoIP phone

The combination of its low purchase price and high levels of energy efficiency make the D120 model, in particular, well suited to companies with a sizeable number of employees that need to remain connected. 

Although there have been a few complaints regarding the sound quality of the D120, the device has largely been praised for its straightforward design, its clear display, and the inclusion of several special function keys, including call holding and fast access to a corporate directory. The inclusion of a backlit display for the D120 is also unique among VoIP phones in this price range. 

Snom D3XX VoIP phones

For businesses that need a greater range of features, Snom’s D3XX family of devices delivers proven quality, whether companies use on-premise or hosted PBX VoIP solutions. The D385 model provides the ideal combination of elegant design and cutting-edge technology, boasting a 4.3-inch TFT color display. 

The screen also allows users to create up to 48 multicolored LED function keys, each of which can be individually assigned to features like speed-dialing, call-forwarding, and many other functions.

Snom D7XX VoIP phones

The D7XX series is Snom’s most advanced range of VoIP phones and is led by the D785, which features an integrated Digital Signal Processor, a second screen, and Bluetooth connectivity. The Snom D7 Colour Expansion Module also allows firms to add 16 physical (and 48 virtual) freely programmable LED keys for added functionality.

Read the full Snom D1, 3 & 7 Series review here.

Mitel is one of the most respected companies in the communications space and the quality of its IP or VoIP phones is one of the reasons why. In particular, its devices are renowned for their excellent audio quality - something that is increasingly important for all industries given the amount of remote working taking place. 

Mitel MiVoice 5304 VoIP phone

At the lower end of the price range, Mitel offers the MiVoice 5304 IP Phone as an entry-level device that supports both SIP and MiNet protocols. Its compact design means that it is particularly well suited to being deployed in environments where a small footprint is required, including cruise ship cabins, hotel guest room phones, university dorms, or classrooms.

Mitel MiVoice 5360 VoIP phone

Moving up the price scale, the MiVoice 5360 is an executive-class desktop handset that comes with one-touch access to several phone features and a built-in HTML toolkit for desktop applications development. The MiVoice 6910, meanwhile, offers dual Gigabit Ethernet ports and a large 3.4-inch LCD display that makes it ideal for businesses of all sizes.

Mitel MiVoice 6940 VoIP phone

One of the flagship devices offered by Mitel is the MiVoice 6940. With its Bluetooth 4.1 connectivity and wireless handset, employees can benefit from added mobility that means they can take calls in any part of the home or office. 

Even more impressive, is that the MiVoice 6940 comes with MobileLink functionality, which means that smartphone calls and contacts can be synced with the desk phone. Members of staff never need worry about switching between multiple devices again, as they can enjoy the crystal clear audio of the 6940 when taking calls using any of their contact numbers. 

Read the full Mitel MiVoice series review here.

What is a VoIP phone?

Voice over Internet Protocol, or VoIP, is a technology that allows phone calls to take place over the internet. IP phones, also known as VoIP phones, come in a number of varieties, depending on an organization’s particular needs.

Among a broad spectrum of VoIP office phones, there are both corded and cordless varieties for businesses to choose from, for extra mobility during calls. There are also VoIP phones that are specifically designed for conference calls, have speakerphone functionality, some that offer video calling, and others that work best in call centers.

In this buying guide, we’ll be taking a look at the hardware behind the best VoIP phones on the market for your small business. Although VoIP services play an important role in the quality of a company’s phone networks, the hardware underpinning a VoIP business phone system determines the kind of functionality that will be available.

How does a VoIP phone work?

VoIP phones work by converting analogue voice signals into audio data packets. The data packets are delivered via broadband rather than by traditional PSTN and ISDN telephone networks, means that VoIP services are usually cheaper and more scalable than traditional Private Branch Exchange (PBX) phone networks and offer advanced telephony features.

What is the difference between VoIP and IP telephony?

Although often used interchangeably, IP phones and VoIP phone systems have a subtle difference: VoIP phones use the public Internet to carry voice traffic while an IP phone uses a private data network for outbound calls. 

Regardless of the intricacies of the particular system you chose, both VoIP and IP phones offer a number of advantages over traditional phone lines.

Can I use my smartphone or a normal landline phone for VoIP or do I need to buy a special phone for VoIP?

One of the major benefits of VoIP telephony is its flexibility and this extends to the type of handsets that are compatible with VoIP solutions. The short answer to whether a smartphone or normal landline phone can be used for VoIP solutions is yes. However, there may be some tricky configuration involved and a few features may not necessarily be available. 

If businesses or individuals want to use VoIP services with their normal landline, they will first need to purchase some sort of adapter to connect their phone to the internet. Usually, this connects your phone to your wireless router using an Ethernet cable. Users will then need to enter the IP address of their VoIP adapter using another internet-connected device, following the instructions that came with the adapter. Once the configuration is complete, individuals can use their ordinary analog phone to make and receive calls over the internet. 

Thankfully, things are even easier when it comes to using a smartphone to access VoIP solutions. As smartphones already have the capability of connecting to the internet, using VoIP services is usually pretty straightforward. In fact, there are several VoIP providers that are specifically targeting the smartphone market, looking to take advantage of businesses adopting bring-you-own-device (BYOD) policies. 

With a call routing feature in place, employees can continue using their personal smartphone while it will appear to callers and recipients as though they are using their work number or extension. Employees using VoIP services on their smartphone can use the company Wi-Fi instantly to gain access to the usual VoIP platform but can easily switch off VoIP functionality outside of contract hours to ensure they maintain a good work-life balance. 

However, although it is possible to use an ordinary landline or smartphone to access VoIP solutions, that does not mean that businesses and employees will be able to receive an optimum service. The kinds of handsets reviewed above are specifically designed to work with VoIP solutions and have particular hardware features that make them well suited to some of the modern innovations that are generally included with VoIP platforms. 

Although standard landline and mobile devices will work with most VoIP services, they may mean that you are overpaying for a VoIP solution if you cannot access all of its features.

How hard is it to use a VoIP phone?

For individuals new to the world of VoIP, there’s no need to be intimidated. The good news is that the task that you’ll be using the device for most often — making and receiving calls — is no more complicated than with an analog landline handset or smartphone.

The only aspect of most VoIP phones that may be difficult is the installation process, but the best VoIP service providers will help with this. Office VoIP users will need to make sure that they have a working internet connection, a router, and a PBX server before they get started on their VoIP journey. You’ll also need to select your IP phone, connect it to your network, and install your VoIP software

Once your VoIP phone is all set up, how easy or hard it is to use will depend heavily on the types of features on offer. Modern VoIP phones come with a wide variety of features and a sizeable number of buttons - both physical and digital. It’s a good idea for new VoIP users to familiarize themselves with the instructions that come with their device before getting started. 

That being said, most IP phones pride themselves on their ease of use, so individuals shouldn’t find using any VoIP phone particularly difficult. What’s more, customer support should be able to offer assistance if any is required.

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Killexams : Harrison Drury elevates its employee, customer experience with Avaya OneCloud UCaaS

As part of its plan to enhance and simplify communications and collaboration for its solicitors, leading law firm Harrison Drury has created a digital workplace service designed to Strengthen both its employee experience and customer experience, built on the Avaya OneCloud UCaaS platform.

Harrison Drury is based throughout the county of Lancashire, with offices in Preston, Garstang, Lancaster, Kendal and Clitheroe, and advises clients which include multi-million pound organisations, owner-managed businesses and high net worth individuals. Among its specialisms are commercial property, commercial litigation, property litigation, insolvency, and corporate and commercial law.

The company’s mission statement is to “make it possible”, but its legacy communications service, relying on multiple applications and different systems for voice calls and video conferencing, meant that even the most basic task was admin-intensive for users and administrators. This meant that addressing regular complaints about managing these systems took up a lot of time for IT staff – time that could be better spent elevating the business.

The law firm’s lack of satisfaction with the existing phone service came to a head when Covid-19 forced Harrison Drury employees to work from home, complicating the client response process. In a competitive market, the firm’s solicitors were unable to receive and transfer customer calls with the pre-requisite information they needed, such as caller ID, to enable them to react quickly during fast-paced customer transactions.

Reacting to these pressures, the company undertook a reevaluation of its communications needs, working with Avaya ecosystem partner Fortay Connect, a trusted advisor that understood its requirements, provided market insights and optimised the evaluation process.

Following a competitive proposal, Harrison Drury chose RingCentral for its wide list of features and cross-device compatibility.

On return to office working, the firm took the opportunity to look for a modern communications service with the flexibility to support hybrid working and eliminate the complexity of its previous siloed system. The offering was rolled out to 130 users across seven offices.

Through this process, Harrison Drury said that enabled flexible, always-on video conferencing and workstream collaboration to support working from anywhere while reducing business communications costs.

“The simplicity of Avaya Cloud Office has noticeably improved our business capabilities,” said Harrison Drury head of IT Martin Holmes. “Tasks that used to require 10-12 clicks to complete now take two and, after completing some 4,000 calls with the new system, we haven’t had a single query or complaint, relieving IT staff to focus on recording data and analytics.

“What’s more, we now have visibility over which solicitors are busy or which ones are available to take incoming calls, meaning we can reroute calls to ensure they are received,” he said. “As a result, our missed call rate has halved, doubling the number of new business leads. This is a great return on investment, considering our overall communications costs have also shrunk.

“Our previous telephony system involved personalised desktop handsets that required significant reconfiguration for more than one user, which made hotdesking complicated. Minutes and seconds can have a big impact during a major court case, and our previous system took too much time to use and manage.

“With Avaya Cloud Office, our solicitors get a single number that they can personalise and use across mobile, laptop and desktop handsets,” said Holmes. “What’s more, they can log in using a single sign-on on any device and access their unique configuration, enabling them to jump on customer requests from wherever they are and access all the information they need.”

Mon, 03 Oct 2022 22:00:00 -0500 en text/html https://www.computerweekly.com/news/252525681/Harrison-Drury-elevates-its-employee-customer-experience-with-Avaya-OneCloud-UCaaS
Killexams : Avaya Investor Alert

New York, New York--(Newsfile Corp. - September 25, 2022) - Faruqi & Faruqi, LLP, a leading national securities law firm, is investigating potential claims against Avaya Holdings Corp. ("Avaya" or the "Company") (NYSE: AVYA).

If you suffered losses exceeding $50,000 investing in Avaya stock or options and would like to discuss your legal rights, call Faruqi & Faruqi partner Josh Wilson directly at 877-247-4292 or 212-983-9330 (Ext. 1310). You may also click here for additional information: www.faruqilaw.com/AVYA.

Sat, 24 Sep 2022 12:00:00 -0500 en text/html https://www.barrons.com/articles/avaya-investor-alert-01664109510
Killexams : Avaya: Didn't Go As Expected, But Potentially Set Up Again For Balance Sheet Catalyst
Avaya Communications Inc.

Michael Smith/Getty Images News

Since I last wrote about B2B unified communications and contact center telephony firm Avaya (NYSE:AVYA) in early June, it has been anything but quiet. The original thesis was that a successful bond offering would provide Avaya with the capital it needed to retire its 2023 convertible bonds, extending maturities to 2027 and 2028, thereby removing any near-term bankruptcy risk and giving the company adequate liquidity and time to complete its business model transformation from one time perpetual sales to a SaaS recurring subscription model.

Avaya ultimately did raise $600 million, split between an 8% $250 million Exchange Note, convertible at $4.30 (232.50 shares per $1,000 Notes) and provided management the ability to settle in cash, common shares or any combination thereof. Given Avaya lacks liquidity to settle in cash at this point, I assume they would issue common shares provided the conditions set forth in the Exchange Note Indenture are met (more on this below). The remaining $350 million came in the form of a term loan due in 2028 at 10% over the secured overnight financing rate.

The company disclosed on July 14 that it closed the financing and managed to retire $129 million of the 2023 bonds, leaving $221 million outstanding and leaving adequate cash in escrow to satisfy the rest.

Then on July 29, Avaya made a surprise and shocking announcement: it fired its former CEO and hired highly regarded communications industry veteran Alan Masarek to lead Avaya’s SaaS transformation while also disclosing that the Q3 financial results missed consensus expectations for revenue and adjusted EBITDA. The company also withdrew formal guidance for the remainder of FY2022.

That led to the company’s June bond offerings being challenged (and dropping in price precipitously), apparently based on the assertion that Avaya didn’t provide adequate disclosures to lenders based on updated knowledge of its business conditions. Both Avaya and the $350 million B3 term loan lenders lawyered up following the drop in bond prices (which have since begun to recover). The 2023 notes cratered from 95 on July 22 to 17 on August 15, and the last trade was at 44.50 on September 14. The volume on the 2023 bonds has essentially dried up, indicating to me that negotiations on a debt deal with the 2023 bond holders is likely getting close to being finalized.

My belief is the “financial noise” described by new CEO Alan Masarek is largely centered on GAAP revenue recognition rules for SaaS contracts vs committed ARR which led to the large Q3 miss, but doesn’t provide a clear snapshot into the health of the underlying business which is primarily based on the continued growth in ARR and customer wins. Avaya closed 1400 new logos in Q3 which Mr. Masarek described as an acceleration over Q2.

Separately, I understand a previously disclosed $400 million win over 7 years with a large financial services company (which included a large cohort of partners, and as such, a low margin deal) went stale and this was disclosed to the lenders during the due diligence process such that it provides a piece of evidence that Avaya’s financial health was fully disclosed and that Avaya should be free to use the $600 million raised to satisfy the 2023 bonds and general corporate uses.

To add to the “financial noise,” Apollo Global Management (APO) is reportedly buying the 2028 bonds according the WSJ, and attempting to force Avaya into bankruptcy although I understand not all the other lenders are in alignment with Apollo. Nor are Avaya’s shareholders — Theodore King, an education software entrepreneur and Avaya’s single largest shareholder as of mid-August — commented on Twitter that he believes Avaya’s Board should categorically reject any “loan to own” offer from Apollo, and seek to implement its new business plan under Mr. Masarek’s leadership.

To that end, Avaya announced on September 6 that it implemented a cost savings campaign to remove $250 million in annual costs (primarily job related) to create a more agile organization while it reinvents and invests in its product road map while restoring near term adjusted EBITDA to $500 million. The company also hinted there could be incremental cost savings in other areas outside the United States.

So with all that said, and after a strange series of events since June, I believe we are back at the point of the original thesis: that Avaya presents a compelling risk/reward based on the company hinting that completing the 2023 bond redemption could be “weeks” away, thereby extending maturities to 2027 and 2028 and removing near term bankruptcy risk such that the equity can potentially re-rate considerably higher.

John Lindsley Avaya

Avaya VP Channels, John Lindsley (Channel Futures)

The 2027 Exchange Notes

As part of the June debt refinancing, Avaya first disclosed on June 23 a $150 million 8% Exchange Note with an Exchange Price of $4.30, or 232 shares per $1,000 Notes. As part of that deal, the institutional investor — Brigade Capital — was subject to a Standstill Obligation described in the 8-K to which they are precluded from trading Avaya equity linked securities.

Standstill Obligation

Brigade Capital Standstill Obligation (SEC 8-K)

Curiously, the next day on June 24, Avaya issued another 8-K which indicated it upsized the $150 million Exchange Note to $250 million, while downsizing Brigade Capital to $125 million and spreading the remaining $125 million to a second salvo of institutional investors. Also, the June 24 8-K did not include any language related to a Standstill Obligation.

That same day on June 24, Avaya shares traded down 25% on 20 million shares of volume. It certainly appears that the hedge funds who participated in the upsized Exchange Note and who weren’t subject to a Standstill Obligation began shorting Avaya shares to hedge the conversion feature of the Exchange Note on that day between prices of $3.70 and $2.60.

Yet the mechanics of the Exchange Note are such that those hedge funds who are short Avaya shares via a market neutral hedge on the conversion feature of the Exchange Notes they hold are precluded from exchanging the Notes into shares until AVYA trades over 130% of the Exchange Price ($4.30) — or $5.60 per share — for 20 of 30 Trading Days preceding the end of a calendar quarter, starting October 1, 2022.

Exchange Note Indenture

Exchange Note Indenture (Exchange Note Indenture)

That condition has not been met to exchange the notes in October, so the next window to exchange the notes is January 2023, provided AVYA is over $5.60 for the 20 of 30 trading days preceding December 31, 2022. Put another way, those Exchange Note holders are naked short AVYA shares until they can convert their notes to shares. Should AVYA shares begin to move back to ~$3 where the Exchange Note holders started their hedging campaign on June 24, those who are short with market neutral hedges will have to cover via open market buys as they won’t be able to deliver shares via the Exchange Notes until at least January 2023.

This is the essence of what could create a potential “short squeeze” and has another positive effect: it allows Avaya to deleverage by $250 million and save $20 million interest annually if AVYA shares appreciate over the $5.60 level outlined in the Indenture and notes are exchange for equity. While this would create some dilution to the equity, the benefits of the deleveraging event would outweigh the dilution in my view, particularly for shareholders buying in at levels under $4.30.

Conclusion

With trading volumes increasing and clear bid support under the shares since the new, long-term oriented anchor shareholder (and no investment mandate or need to report monthly, quarterly or yearly results to investment partners) coupled with the mechanics of the market neutral hedging via the Exchange Notes, I believe there could be a significant mean reversion opportunity in Avaya shares as Mr. Masarek executes his plan and bankruptcy fears recede.

If the company does indeed announce some positive developments around entering FY2023 with a clean financial slate in the days or weeks ahead, I believe it could result in an appreciable move higher in the stock for both fundamental and technical reasons given the high short interest, limited free float and high trading volumes.

Moreover, given Avaya is currently delinquent on its Q3 10Q filing and the company warned about its ability to continue as a going concern (likely at the direction of Avaya’s auditing firm, PwC), this likely caused forced selling in the stock in July and August. Issuing the 10Q, paying off the 2023 bonds and illustrating in detail its fully funded FY23 business plan could result in the removal of language around the going concern. In other words, once the 2023 bonds are redeemed and taking into account the $250 million cost cuts coupled with Avaya’s largely recurring revenue streams now, the company should have adequate liquidity to operate for more than 12 months and warrant the removal of the going concern warning.

These issues could prevent some institutions from currently investing in the shares, so if each is remediated, it could provide additional institutional buying pressure. And lastly, if Avaya shares increase over $5 per share, that could remove another potentially restrictive condition that allows institutions to buy Avaya shares.

Tue, 20 Sep 2022 00:23:00 -0500 en text/html https://seekingalpha.com/article/4542023-avaya-set-up-again-for-balance-sheet-catalyst
Killexams : Avaya Named a ‘Leader’ in the 2022 Aragon Research Globe™ for Intelligent Video Conferencing – Enabling Future-Ready Unified Communications

RALEIGH-DURHAM, N.C.--(BUSINESS WIRE)--Sep 29, 2022--

Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced it has been identified as a Leader in The Aragon Research Globe™ for Intelligent Video Conferencing, 2022. Avaya continues to provide customers with digital workplace solutions built on the understanding that work is not just what is done within a meeting, but also the before and after.

Video conferencing is now a de facto standard for the way to conduct meetings in a hybrid workplace. The next evolution is for video conferencing to become intelligent, a shift which Aragon just declared. 1Avaya OneCloud™ UCaaS solutions have transformed the traditional video meeting to enable always-on collaboration, helping businesses meet the challenges of an unpredictable, work-from-anywhere world with continuous, multiexperience collaboration. Avaya is empowering cross-functional teams to collaborate across departments and locations in ways that help avoid video call fatigue associated with most video apps.

Avaya’s vision for evolving video conferencing into workstream collaboration solutions is what has continued to keep the company deep into the Aragon Leaders sector. According to the report 2, authored by Aragon Research lead analyst Jim Lundy, “With the rise of intelligent video meetings, Avaya is well positioned to meet the needs of enterprises with its growing portfolio of intelligent video offerings that work in the cloud. Avaya, which offers a full UCC platform, has continued to innovate with Avaya Spaces and Avaya Cloud Office. Avaya Spaces is its flagship intelligent video meeting platform with fully integrated team collaboration.”

We believe the following contributed to our placement in the report:

  • Avaya Spaces ® an intelligent video meeting platform that is integrated with team collaboration and is complimented through Avaya’s partnership with NVIDIA providing enhanced, AI-powered video capabilities for both low bandwidth and high-quality, more engaging meetings.
  • Avaya Cloud Office ® by RingCentral continues to make traction with its large install base and Avaya has announced new capabilities, including Avaya Cloud Office Rooms with CU360 huddle system for hybrid meeting experiences.
  • Avaya Cloud Office, Avaya Spaces, and Avaya OneCloud™ can leverage the full portfolio of Avaya USB connected cameras ranging from laptop huddle cameras to speaker tracking PTZ devices.
  • Avaya’s integrations with Apple, Google, Microsoft Teams and Office, and Salesforce/Slack continue to attract new customers.

“Avaya continues to enhance its Spaces platform–adding AI-powered video capabilities,” says Lundy. “These capabilities enable Avaya to offer a smoother, immersive video experience that is noticeable to users."

“Organizations and their customers depend on workstream collaboration solutions that are reliable, secure and deliver great experiences, whether employees are in the office, home or mobile,” said Karen Hardy, Global Vice President of Product Management, Avaya. “Avaya helps empower businesses with flexible, always-on, continuous collaboration providing exceptional experiences for hybrid work.”

The Aragon Research Globe is a market evaluation tool that graphically depicts Aragon Research’s evaluation of a specific market and its component vendors. Aragon Research examined 20 major providers looking at the overlapping categories of video conferencing and unified communications and collaboration based on its three dimensions of analysis: strategy, performance, and reach. “Leaders” are noted as having comprehensive strategies that align with industry direction and market demand and perform effectively against those strategies.

1 Aragon Research. The Shift to Intelligent Video Platforms, 2022 by Jim Lundy and Betsy Burton.

2 Aragon Research. The Aragon Research Globe for Intelligent Video Conferencing, 2022 by Jim Lundy. July 2022

Additional Resources

About Avaya

Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what’s next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at http://www.avaya.com.

Cautionary Note Regarding Forward-Looking Statements

This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Annual Report on Form 10-K and subsequent quarterly reports on Form 10-Q filed with the Securities and Exchange Commission (the “SEC”) available at www.sec.gov, and may cause the Company’s real results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, in light of these risks and uncertainties, the matters referred to in the forward-looking statements contained in this press release may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.

All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners.

Source: Avaya Newsroom

View source version on businesswire.com:https://www.businesswire.com/news/home/20220929005102/en/

CONTACT: Julianne Embry

jcembry@avaya.com

KEYWORD: UNITED STATES NORTH AMERICA NORTH CAROLINA

INDUSTRY KEYWORD: TELECOMMUNICATIONS SOFTWARE INTERNET AUDIO/VIDEO DATA MANAGEMENT TECHNOLOGY APPS/APPLICATIONS VOIP

SOURCE: Avaya Holdings Corp.

Copyright Business Wire 2022.

PUB: 09/29/2022 08:00 AM/DISC: 09/29/2022 08:03 AM

http://www.businesswire.com/news/home/20220929005102/en

Thu, 29 Sep 2022 00:03:00 -0500 en text/html https://www.joplinglobe.com/region/national_business/avaya-named-a-leader-in-the-2022-aragon-research-globe-for-intelligent-video-conferencing-enabling/article_34199825-6ddd-59a0-8869-613021d9c1f9.html
Killexams : Avaya to demonstrate ‘innovation without disruption’ with use cases enabling seamless customer, employee experiences at GITEX Global 2022

Avaya (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced its participation at the 2022 edition of GITEX Global, where the company will demonstrate solutions to help its customers simplify and speed innovation and efficiencies in delivering exceptional experiences without disrupting their operations.

Throughout the week of the event, Avaya will show how organisations can harness cloud innovation to Strengthen business resilience amid today’s challenges to operations, from global supply chain issues to staffing shortages.

Attendees will experience this “innovation without disruption” theme through a range of vertical-specific use cases that demonstrate how the Avaya OneCloud experience platform can enable organisations to deliver seamless customer and employee experiences without the need for wholesale technology refreshes that disrupt existing operations.

“Organisations are competing in an experience economy and they need advanced features and capabilities to deliver the experiences that their customers and employees demand. But they also need a migration path to rolling out these capabilities that does not involve the disruptive ripping and replacing of existing technology,” said Nidal Abou-Ltaif, President, Avaya International. “With the Avaya OneCloud platform and its extensive partner ecosystem, we can deliver cloud-based capabilities over the top of existing infrastructure, which is extremely important to our customers.”

At GITEX 2022, Avaya will showcase how “innovation without disruption” enables organisations to roll out advanced capabilities to address customer and employee needs – while safeguarding the stability of their existing operations.

The use cases being demonstrated on Avaya’s stand at GITEX include:

  • Metaverse as a channel: Building the link between the metaverse and the real world, this concept makes it easier for organisations to make investments in the UAE – using the metaverse as a communications channel between contact centre agents and customers.
  • Digital customer journey: Enabling companies to digitally onboard customers – starting from a social media advertisement, moving to AI-powered chat over social media, to finally selling a holiday.
  • Proactive relationship management: Using advanced collaboration features to better manage client relationships, as well as outbound capabilities for upselling and AI-powered biometrics for authentication.
  • AI and analytics: Showing how organisations can use facial biometrics, chatbots, speech analytics and conversational AI to Strengthen the customer experience.
  • Public safety: Smart dispatching solutions and mass notifications, combined with internet of things (IOT) integrations, to enable safer cities.

Avaya will also host a number of technology partners at GITEX, highlighting the breadth and depth of the Avaya OneCloud ecosystem to elevate employee and customer experiences with minimal disruption.

“Our common objective is to support our customers in their digital transformation, providing all capabilities needed to make everything connect,” said Rukmini Glanard, EVP Global Sales, Services and Marketing at Alcatel-Lucent Enterprise, an exhibiting partner powering the Avaya stand. “At GITEX 2022, we will showcase our strong partnership with Avaya. Looking to the future, we are collaborating to deliver new value and services to our respective customers thanks to the tailored vertical solutions we are building together.”

Uniphore, another exhibiting partner, will have its conversational AI and automation platform woven into the Avaya demonstrations on display, showcasing solutions that unlock the value of every conversation.

“Our comprehensive conversational AI and automation platform offers robust capabilities in conversational AI, emotional AI, robotic process automation (RPA) and knowledge AI, all to empower businesses to derive the most value from enterprise conversations,” said Gokul Gopalakrishnan, Senior Vice-President & Business Head, Asia at Uniphore.

“Joining forces with Avaya, we’re able to deliver our solutions across a flexible experience platform, ultimately resulting in a better customer experiences and long-term customer loyalty.”

Verint, an exhibiting partner on the Avaya stand, will demonstrate advanced, AI-powered capabilities that supercharge the efficiency of the contact centre and back-office staff.

Verint’s John Bourne, Senior Vice-President, Global Channels and Alliances, said: “At GITEX 2022, we’ll continue to showcase our strong partnership with Avaya, through innovative solutions targeted at the contact centre and back office. Together, we are uniquely positioned to deliver AI-based solutions that Strengthen customer and workforce experiences while balancing operational efficiency.” 

Avaya’s presence at GITEX Global comes in partnership with Alcatel-Lucent Enterprise, Uniphore, Verint Systems, GS Lab, Imperium, Konnect Insights, LumenVox, Nectar, Sestek and TOPAZ. Visit Avaya at its stand in Zabeel Hall at Dubai World Trade Centre between 10 and 14 October 2022. 

Wed, 28 Sep 2022 20:24:00 -0500 en text/html https://www.itweb.co.za/content/8OKdWMDXY33MbznQ
Killexams : Avaya Investor Alert

New York, New York--(Newsfile Corp. - October 6, 2022) - Faruqi & Faruqi, LLP, a leading national securities law firm, is investigating potential claims against Avaya Holdings Corp. ("Avaya" or the "Company") (NYSE: AVYA).

If you suffered losses exceeding $50,000 investing in Avaya stock or options and would like to discuss your legal rights, call Faruqi & Faruqi partner Josh Wilson directly at 877-247-4292 or 212-983-9330 (Ext. 1310). You may also click here for additional information: www.faruqilaw.com/AVYA.

Thu, 06 Oct 2022 13:54:00 -0500 en text/html https://www.barrons.com/articles/avaya-investor-alert-01665093584
Killexams : Avaya Named a ‘Leader’ in the 2022 Aragon Research Globe™ for Intelligent Video Conferencing – Enabling Future-Ready Unified Communications

Avaya Driving Innovation in Traditional Video Meetings with True Workstream Collaboration, Enabling Teams to Achieve Seamless Coordination and Productivity

RALEIGH-DURHAM, N.C., September 29, 2022--(BUSINESS WIRE)--Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced it has been identified as a Leader in The Aragon Research Globe™ for Intelligent Video Conferencing, 2022. Avaya continues to provide customers with digital workplace solutions built on the understanding that work is not just what is done within a meeting, but also the before and after.

Video conferencing is now a de facto standard for the way to conduct meetings in a hybrid workplace. The next evolution is for video conferencing to become intelligent, a shift which Aragon just declared.1 Avaya OneCloud™ UCaaS solutions have transformed the traditional video meeting to enable always-on collaboration, helping businesses meet the challenges of an unpredictable, work-from-anywhere world with continuous, multiexperience collaboration. Avaya is empowering cross-functional teams to collaborate across departments and locations in ways that help avoid video call fatigue associated with most video apps.

Avaya’s vision for evolving video conferencing into workstream collaboration solutions is what has continued to keep the company deep into the Aragon Leaders sector. According to the report2, authored by Aragon Research lead analyst Jim Lundy, "With the rise of intelligent video meetings, Avaya is well positioned to meet the needs of enterprises with its growing portfolio of intelligent video offerings that work in the cloud. Avaya, which offers a full UCC platform, has continued to innovate with Avaya Spaces and Avaya Cloud Office. Avaya Spaces is its flagship intelligent video meeting platform with fully integrated team collaboration."

We believe the following contributed to our placement in the report:

  • Avaya Spaces® an intelligent video meeting platform that is integrated with team collaboration and is complimented through Avaya’s partnership with NVIDIA providing enhanced, AI-powered video capabilities for both low bandwidth and high-quality, more engaging meetings.

  • Avaya Cloud Office® by RingCentral continues to make traction with its large install base and Avaya has announced new capabilities, including Avaya Cloud Office Rooms with CU360 huddle system for hybrid meeting experiences.

  • Avaya Cloud Office, Avaya Spaces, and Avaya OneCloud™ can leverage the full portfolio of Avaya USB connected cameras ranging from laptop huddle cameras to speaker tracking PTZ devices.

  • Avaya’s integrations with Apple, Google, Microsoft Teams and Office, and Salesforce/Slack continue to attract new customers.

"Avaya continues to enhance its Spaces platform–adding AI-powered video capabilities," says Lundy. "These capabilities enable Avaya to offer a smoother, immersive video experience that is noticeable to users."

"Organizations and their customers depend on workstream collaboration solutions that are reliable, secure and deliver great experiences, whether employees are in the office, home or mobile," said Karen Hardy, Global Vice President of Product Management, Avaya. "Avaya helps empower businesses with flexible, always-on, continuous collaboration providing exceptional experiences for hybrid work."

The Aragon Research Globe is a market evaluation tool that graphically depicts Aragon Research’s evaluation of a specific market and its component vendors. Aragon Research examined 20 major providers looking at the overlapping categories of video conferencing and unified communications and collaboration based on its three dimensions of analysis: strategy, performance, and reach. "Leaders" are noted as having comprehensive strategies that align with industry direction and market demand and perform effectively against those strategies.

1Aragon Research. The Shift to Intelligent Video Platforms, 2022 by Jim Lundy and Betsy Burton.
2Aragon Research. The Aragon Research Globe for Intelligent Video Conferencing, 2022 by Jim Lundy. July 2022

Additional Resources

About Avaya

Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what’s next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at http://www.avaya.com.

Cautionary Note Regarding Forward-Looking Statements

This document contains certain "forward-looking statements." All statements other than statements of historical fact are "forward-looking" statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "our vision," "plan," "potential," "preliminary," "predict," "should," "will," or "would" or the negative thereof or other variations thereof or comparable terminology. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Annual Report on Form 10-K and subsequent quarterly reports on Form 10-Q filed with the Securities and Exchange Commission (the "SEC") available at www.sec.gov, and may cause the Company’s real results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, in light of these risks and uncertainties, the matters referred to in the forward-looking statements contained in this press release may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.

All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners.

Source: Avaya Newsroom

View source version on businesswire.com: https://www.businesswire.com/news/home/20220929005102/en/

Contacts

Julianne Embry
jcembry@avaya.com

Thu, 29 Sep 2022 03:15:00 -0500 en-US text/html https://www.yahoo.com/lifestyle/avaya-named-leader-2022-aragon-120000360.html
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