250-407 book - Prepare for Symantec Symantec Client Management Suite 7.x Updated: 2024

Avery Martin holds a Bachelor of Music in opera performance and a Bachelor of Arts in East Asian studies. As a professional writer, she has written for Education.com, Samsung and IBM. Martin contributed English translations for a collection of Japanese poems by Misuzu Kaneko. She has worked as an educator in Japan, and she runs a private voice studio out of her home. She writes about education, music and travel.

Symantec

The system is a set of applications designed to provide a comprehensive view and centralized management of an enterprise security environment. It is comprised of Symantec Event Managers, Symantec Incident Manager and Symantec Enterprise Security Manager (ESM).

Event Managers consolidate security event data generated by antivirus and firewall products from Symantec and those of other vendors. Currently, they can collect data from Network Associates antivirus software and Check Point Software Technologies firewalls, according to Symantec. Additional event collectors from Tipping Point and Entercept are slated for availability in December.

Symantec Incident Manager correlates and analyzes security events from multiple products and tracks resolution of the events. Symantec ESM, security policy compliance and vulnerability management software, can be integrated with Incident Manager for a more comprehensive solution, the vendor said.

All components of the Symantec Security Management System are based on the Symantec Enterprise Security Architecture, an interoperable, open-standards framework.

"Customers have told us that the network perimeter is disappearing, their security risks are rising, internal staff resources are slim and regulatory pressures are high," Symantec CEO and Chairman John Thompson said in a prepared statement.

"Symantec is offering a new approach to enterprise security, balancing early warning, integrated protection, expert response and comprehensive management to enable enterprises to conduct business over the Internet more confidently and economically," he said.

Symantec is not alone in developing a centralized security management solution that gathers data from a variety of security technologies.

Computer Associates International recently said it is developing a solution that will allow for monitoring and management of its security products as well as those of other vendors. Check Point also plans Tuesday to detail a road map for its Security Management Architecture for integrated management of technologies from multiple vendors.

"I haven't seen anybody do a good job at it yet," Rich Forsen, president of Herndon, Va.-based solution provider ForSense Solutions,said of the integrated management approach. "It sounds nice, but I'll believe it when I see it."

Typically, integration in such systems tends to be with the previous version of another vendor's product, he said.

Symantec Event Manager for Antivirus is scheduled to be available in late October, and Event Manager for Firewall is slated for December. Incident Manager will be available later this month through select VARs and integrators, with broader distribution at a later date. Symantec ESM is already available.

Having a complete understanding of knowledge management systems is absolutely critical, as it can Strengthen the decision-making process, increase efficiency, enable better project management, empower a quicker rate of innovation, provide valuable insights to your clients and prospects, and so much more.

But if this is true, why aren’t more people talking about it? The reality is, most organizations haven’t realized the full potential of AI-native knowledge management.

In this ebook, you’ll learn:

• The best ways to organize your knowledge
• Where and how to store data
• How to get team buy-in
• Implementation best practices

The need for companies to develop infrastructure policies to protect against threats originating from inside the corporate network is growing, Jeremy Burton, Symantec’s senior vice president of enterprise security and data management, said Tuesday at the vendor's Partner Engage 2006 event in Palm Desert, Calif.

"The risk of attack from within is a new area of [concern] for organizations," he said. "We have to get more into the business of security of inclusion, protecting [networks] from the inside out."

Companies also face a risk from not having clear-cut policies to ensure compliance with regulatory measures such as Sarbanes-Oxley, according to Burton. "Even if we are stopping hackers, we have to change the game from endpoint protection to endpoint compliance. We're getting much more proactive about managing the endpoints on the network," he said.

Symantec's 2005 acquisitions of Sygate and Bindview brought endpoint compliance and policy compliance into the Symantec portfolio, and their technology will help solve a huge part of the IT compliance puzzle, Burton noted.

"If you don’t have a compliance story, learn how to tell one," he said. Another key area of focus for Symantec is enterprise messaging management, and the Cupertino, Calif.-based company expects it to be the next billion-dollar opportunity, he added.

Brian Okun, director of marketing at Chips Computer Consulting, a solution provider in Lake Success, N.Y., said he hasn't had much experience in IT risk management, but it's an area he will soon be focusing on.

"The whole IT risk story is new to solution providers in the midmarket,” Okun said. “But the best practices Symantec is outlining in corporate compliance and messaging management will eventually filter down [to the midmarket]."

On the services front, Symantec plans to provide consulting services that will include training partners to deliver services and technical support to customers on behalf of the vendor, according to Greg Hughes, executive vice president of worldwide services and support. Symantec's services business now accounts for 4 percent of its revenue, and "that should probably be in the neighborhood of 10 percent," he said.

There’s a "significant opportunity" for partners in providing services around Symantec's Enterprise Vault product, Hughes noted. For example, partners can develop and fine-tune policies for customers and help them handle situations in which they need to find and produce information for use in an audit, he said.

"What's interesting about Enterprise Vault is that the services opportunities are going to be much higher than any other infrastructure areas we are involved in," Hughes said.

Okun said he plans to emulate Symantec's approach in shaping his own services business. "It's not about just sending someone to a class. You need to understand the scenarios and best practices," he said.

Sohaib Khan is a freelance writer and aspiring novelist with a bachelor's degree in math from Luther College, Iowa. He is an expert in SEO techniques. Khan also contributes to blogs and helps friends maintain their websites. He hopes to earn a master's degree in creative writing some day.

Getting ready for 2024? There is no better way to do so than picking up a good book.

For the third consecutive year, I have put together a list of my favorite business books from the last 12 months. They cover a wide range of subjects including geeks, failure, and cycling (yes, that’s a business book, and a great one). But they all have one thing in common—they are fun to read. That is something that matters when you are devoting your downtime to reading.

One more important point before you begin: this is a list, not a ranking. All books I have included are excellent and I do not recommend any of them more highly than the others.

by Adam Alter—Are you panic about AI? If so, you are not alone, most managers are. Chances are that you look at this primarily as a technical challenge, but the much more substantial shift comes when companies adjust their processes and structures. The problem is inertia. It’s very hard to break away from old habits, not just when it comes to AI. This is where Alter’s book offers help through a systematic procedure that he calls friction audit. Solutions to overcome unhelpful emotions, patterns of thought, and behaviors are often hidden in plain sight. Even though this is not a book about AI, it is one you need to read to adjust to this transformative technology.

by Andrew McAfee—“There are kids who immediately take to the violin or chess or fishing. I took to computers.” Clearly McAfee is the person to tell this story. It’s funny with a self-depreciating humour but at the same time profound. This starts with the definition of the word. In case you wonder about the original understanding of the word geek, it was a fool—performers of circus side shows doing crazy things like biting off the head of a chicken. In the 1980s, the meaning changed and geeks was used to refer to those kids who were really into computers. In a way that’s still true, the main change being that they now run the world. McAfee takes it one step further. For him geeks are obsessive mavericks. This book is about them.

by Amy Edmondson—Learning for failure is not exactly a new idea but the distinction between different types of mistakes is. In tune with her well known research on psychological safety, Edmondson argues that the starting point for good failure is openness. This enables organizations to create systems minimizing unproductive failure while embracing the mistakes that fuel progress. The opening story is a good illustration what she has in mind. When the data she collected for her PhD showed a correlation between prescription errors and teams working together well, her hypothesis collapsed. How can strong teams make more mistakes? Her apparent failure spurred Edmondson to think differently and eventually collect additional data that helped her to show that strong teams felt safe to report mistakes. What seemed like a failure in her research turned out to be the inspiration for an entirely new idea.

by Frances Frei and Anne Morriss—I don’t usually like change management books. After you read three, they all seem to be the same. Correction, it is usually sufficient to familiarize yourself with Kotter’s 8 step model. But this is not a typical change management book. It’s a very hands-on, “here is a problem” and “how do we fix it” manual. The style and set-up make it fun to read. The chapters for example are named after days of the week, getting you to a rewarding final chapter titled “Take the Weekend Off”. Who doesn’t like that? Besides the style, it is the ease in how this book can be turned into action that is appealing.

by Kurt Matzler—another type of book that I am usually not hurry on is leadership books. And once again I have to make an exception here. At times you suffer with the author when he battles extreme heat in Death Valley or crosses the endless plains of the Midwest on a quest to race across America. But as he explains, when we know our "why," we can endure almost any "how"! What makes this book so appealing is that with this and other insights, they rest on the author’s unique background. He is one of the 40 most cited strategy professors and also an athlete. In the book he brings the two elements together, taking us through different situations in the race and connecting them to a series of insights for leaders.

by Bill Schaninger, Bryan Hancock, Emily Field—Are middle managers a cost cutting opportunity? As the authors—three McKinsey consultants—admit, this idea has not been entirely foreign to them in the past. It was the pandemic that made them realize that pastoral care offered by middle managers is not easily measured but incredibly valuable. Baby boomers continue to retire and labour shortage will get worse. That’s where companies with a strong layer of middle managers will have an edge. And unless executives have infinite time, they will rely on them to link to the front-line, translating strategy and feeding great ideas upwards. The book is a celebration of those who had long been underappreciated and about the best way companies can make them excel.

by Morgan Housel—With all of us panic about how to adapt to constant change, this book is a great reminder that some things stay the same. When someone lamented to Warren Buffett in late 2009 how bad things were, the Sage of Omaha asked “Do you know the bestselling candy bar in 1962?” “No” his friend answered. “Snickers,” said Warren. “And do you know what the best selling candy bar is today?” You guessed it right, it is still Snickers. It’s worth figuring out what remains the same, as this creates great opportunities. Housel shows you how to do just that.

by Bent Flyvbjerg and Dan Gardner—I grew up playing with Lego. So a book with a chapter titled “Find your Lego. Big is best built from small” was always a contender for my best books of 2023 list. But there is obviously more to this. A staggering 92% of all megaprojects come in over budget or behind schedule, or both. It’s easy to come up with examples such as Berlin Airport, Boston’s Big Dig, or the UK’s HS2 railway plans. Flyvbjerg is often regarded as “the world’s leading megaproject expert.” In a book full of engaging stories, he shares candid advice. My favourite: plan slow, act fast.

by Patrick Bet-David with Greg Dinkin—I disagree with the fundamental idea of this book. I don’t think that enemies are more important than allies. But this is exactly why I included the book on my list. It’s always important to see the world from a perspective which is not yours. And while this has neither been my experience nor does it match with my own observations, I can agree with the author that emotions are an overlooked aspect of business. The stories from the book also make a strong case that animosity can be one of those emotions. Bet-David and Greg Dinkin certainly live up to their promise “This is not the boring approach that most people teach”.

by Adam Grant—The last book on my list speaks to me as an educator. On the nature versus nurture debate Grant sides with the latter. As always a masterful storyteller, Grant gets us started with some data from kindergarten teachers. Raj Chetty, an economist, found that the experience of your kindergarten teacher has a significant impact on your earnings age 25 to 27. It’s not that these teachers help kids to develop cognitive skills others cannot catch up with. The main difference to less experienced teachers is that they inspire proactive behaviour such as asking questions, more collaboration between peers, discipline, and determination. The book will help your company to build systems that nurture, as according to Grant it is never too late to discover hidden potential.

This anonymous work (the name of H. P. D., the author of the preface, is not known) was probably compiled by Samuel Orchart Beeton (1831–77), the publishing entrepreneur who made his wife's Book of Household Management one of the best-selling titles of the century. Published in 1871, it is a complete guide to gardening for the enthusiastic middle-class amateur, with instructions on everything from choosing the site to garden design, plants and cultivation, 'fountains, fish-ponds, and ornamental waters' to the use of colour, interspersed with a detailed calendar of tasks to be carried out each month. It is illustrated with line engravings and twelve plates (which can be viewed in colour online at http:www.cambridge.org/9781108049399), providing both practical information and a fascinating insight into the plants available to the Victorian gardener, the techniques for cultivating flowers, fruit and vegetables, and the then current trends in design and display.

There are, fundamentally, two types of management book. In the one camp are cookery-style books with 10 easy steps to eternal happiness or five easy lessons on leadership. They sell like hot cakes - in my view, because they take away the need to think, as thinking is quite hard work. In the other camp are books that take a more thoughtful, long view: Peter Drucker and Charles Handy come to mind. These books reflect on the changes taking place within society and within organisations, and show how the two are interlinked.

Julian Birkinshaw's new book, Reinventing Management, belongs in the Drucker category. Its central thesis is that each organisation has a management system composed of a variety of elements that have been developed over time. This management model, 'the set of choices we make about how work gets done in an organisation', has four basic dichotomies that blend together. It can be bureaucratic or loose; hierarchical or collective; clearly aligned or oblique; and, lastly, motivational through the pursuit of money or through the pursuit of inherent reward.

Birkinshaw points out that managers have a choice. He doesn't say that bureaucratic, hierarchical organisations are awful and we must all strive towards a knowledge-intensive, collaborative, self-fulfilling nirvana. Instead, his thesis might be characterised as the 'Goldilocks and the three bears' school of management: the challenge is where to sleep.

International Turnkey Systems Group (ITS), a leading integrated information technology solutions and software services provider today announced it has achieved three Symantec Specializations in the areas of Data Protection, High Availability and Storage Management. The company, with its key focus on the banking, education and enterprise offers solutions that enable organizations to keep pace with the evolving changes in today's competitive business environment. 

Commenting on the achievement, Khaled Faraj Al-Saeid, Managing Director and General Manager for ITS said: “We are proud to attain this level of specialization for our customers. These achievements reflect the determination of our strategic partnership with Symantec and the quality of engineers and consultants employed by ITS.” 

Symantec Specializations, which recognize partners with a proven expertise in a particular area of business, provide partners with the skills and experience required to deliver differentiated service to their customers.  Symantec partners achieve Specialization by meeting certain requirements that deepen their knowledge and proficiency in a solution family, and Specialized Symantec partners receive exclusive benefits as a result of their investment. 

By achieving this Specialization, ITS have demonstrated an investment and expertise in Symantec Data Protection, High Availability and Storage Management solutions.  With this Specialization, ITS will be able to better meet the needs of its customers by delivering high-value solutions to protect and manage their information.

“Symantec Specializations recognize partners’ investment in Symantec and reward their expertise in Symantec technology,” said Johnny Karam, Regional Director, Middle East & North Africa, Symantec Corp.  “ITS have demonstrated significant investment, deep understanding and solid expertise in delivering solutions and services that protect customers’ most critical information.” 

With data growth being pegged at 30 to 60 percent per year, Symantec Storage Management solutions help organizations manage data growth and Strengthen operational efficiencies. Storage Management specialist partners have demonstrated an ability to deliver solutions and services that reduce their customers’ capital costs and risks for storage; while High Availability Specialization highlights ITS’ ability to deliver solutions and services that keep their customers’ data and applications continuously available. The Data Protection Specialization has been awarded to ITS for their ability to deliver solutions and services that protect the value and integrity of customers’ critical data. 

ITS has consistently worked closely with Symantec to successfully deliver and support most of Symantec solutions — solutions that address today’s IT challenges of data protection, disaster recovery, storage, and compliance. ITS, as a Symantec Platinum Partner, has the capabilities to deliver a streamlined support experience for end users of Symantec technology through a single-point-of-contact and highly-qualified solution provider.

<p>Solutions optimise and accelerate IT and business processes through automation and self-service</p>
<p>SYDNEY, Australia – 11 August 2009 – Symantec Corp. (Nasdaq: SYMC) today announced Symantec Workflow 7.0 and Symantec ServiceDesk 7.0 to help businesses maximise efficiencies and achieve significant cost savings by connecting people, processes and information. Workflow 7.0 helps customers enforce policies, automate repetitive tasks and accelerate the delivery of IT and business processes. ServiceDesk 7.0 will offer customers a new process driven and powerful ITIL-based incident, problem, change, release and knowledge management tool that improves availability and service levels.</p>
<p>Both Workflow 7.0 and ServiceDesk 7.0 are uniquely driven by a drag-and-drop visual designer approach, allowing businesses to develop comprehensive, automated processes without requiring a fundamental knowledge of the coding behind the applications. Due to their flexible approach, these products can integrate directly into an existing environment without requiring integration services or deep technical knowledge that is usually necessary when combining diverse technologies. Both products are built on the Symantec Management Platform , providing improved manageability and extensible integration across Symantec’s product portfolio, allowing companies to integrate security, data loss prevention, systems management, and backup and recovery. In addition, the flexible nature of the platform allows integration into third-party solutions as well.</p>
<p>“Organisations today are looking for ways to Strengthen efficiencies, increase compliance, and reduce costs while leveraging existing systems and resources and building out their IT organisation as needed,” said Francis deSouza, senior vice president, Enterprise Security Group, Symantec. “Both Workflow 7.0 and ServiceDesk 7.0 provide immediate customer benefits through process automation to shorten timelines and manoeuvre through organisational structure while maintaining accountability and ensuring compliance.”</p>
<p>The ability to manage processes effectively continues to be a constant fixture in the minds of IT executives. In a January 2009 Gartner study titled, Meeting the Challenge: The 2009 CIO Agenda, more than 1,500 CIOs were asked where they thought the enterprise should focus its attention and resources in an uncertain economy for improving current operations and performance. According to the report, improving business process was the No. 1 response and has been for the past four years.</p>
<p>Symantec Workflow 7.0</p>
<p>Workflow 7.0 now makes it easier to deliver comprehensive IT and business process automation with increased support for business systems, advanced reporting, increased performance and an expanded end-user portal. Workflow can be used to automate common IT processes such as new employee provisioning, self-help service catalogues, new hardware and software requests, password reset and many more. The new version improves manageability by providing customers with a visual, self-documenting workflow designer, helping customers rapidly deliver processes by simply dragging and dropping predefined components to create a flow diagram.</p>
<p>New reporting features in Workflow 7.0 help businesses find inefficiencies, view trends and analyse process details to reduce bottlenecks and get more from their investments. Workflow 7.0 offers additional views to show the exact status of a process, customisable settings to show appropriate information to users, and an end-user inbox for current task status, historical views and task delegation. Additionally, Workflow 7.0 has simplified workflow construction providing custom processes that are now more intuitive and easier to create in and an all-visual environment with an enhanced debugger for multiple project, swim lane and overall views – all included in a workflow designer. Symantec partners can leverage Workflow 7.0 to provide additional services to help customers define, design, and deliver workflows to support their business automation needs, optimise efficiency, and enforce policy.</p>
<p>Symantec ServiceDesk 7.0</p>
<p>ServiceDesk 7.0 will accelerate and enhance service delivery from the IT organisation through process automation and self-service capabilities for end users, allowing IT to do more with less. Based on best practice processes, ServiceDesk 7.0 is designed for fast implementation, easy integration and optimisation of IT processes to deliver immediate benefits.</p>
<p>ServiceDesk 7.0 will provide ITIL recommended best practice processes ‘out of the box,’ including Incident Management, Problem Management, Change Management and Release Management. This allows companies to easily implement a full ITIL solution, which provides more efficient IT service centre operations and helps decrease ticket volumes, Strengthen response times and increase customer satisfaction. ServiceDesk 7.0 will also allow for easy integration and coordination between different Symantec products and other remediation data tools and third-party applications, such as SharePoint.</p>
<p>ServiceDesk 7.0 is designed to increase the process automation capabilities of the IT department to help drive down the overall costs of IT management. Improved interfaces provide end users with self-service capabilities, particularly for problems that should not require the full attention of help desk professionals, allowing for faster problem resolution and giving IT staff more time to focus their valuable resources on more complex and strategic tasks.</p>
<p>“We have always looked for ways to cut expenses and reduce complexity, but it has become an even greater focus for us in today’s economic environment,” said Matt Giblin, IT manager, Mercy Health Services. “Both Workflow 7.0 and ServiceDesk 7.0 help us achieve these goals by ensuring that our processes are automated, accountable and documented. With these solutions in place, we can now spend more time performing strategic IT functions instead of wasting time performing repetitive routine IT tasks manually.”</p>
<p>Licensing and Availability</p>
<p>Workflow Solution 7.0 is now available and ServiceDesk 7.0 is scheduled to be available by the end of Summer 2009 directly from Symantec or through Symantec’s worldwide network of value-added authorised resellers, distributors and systems integrators. For more information, please visit http://www.symantec.com/business/workflow-solution and http://www.symantec.com/business/service-desk.</p>
<p>About Symantec</p>
<p>Symantec is a global leader in providing security, storage and systems management solutions to help consumers and organisations secure and manage their information-driven world. Our software and services protect against more risks at more points, more completely and efficiently, enabling confidence wherever information is used or stored. More information is available at www.symantec.com.</p>
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<p>NOTE TO EDITORS: If you would like additional information on Symantec Corporation and its products, please visit the Symantec News Room at http://www.symantec.com/news. All prices noted are in U.S. dollars and are valid only in the United States.
Symantec and the Symantec Logo are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners.</p>
<p>Any forward-looking indication of plans for products is preliminary and all future release dates are tentative and are subject to change. Any future release of the product or planned modifications to product capability, functionality or feature are subject to ongoing evaluation by Symantec, and may or may not be implemented and should not be considered firm commitments by Symantec and should not be relied upon in making purchasing decisions.</p>
<p>Press Contacts:</p>
<p>Jasmin Athwal</p>
<p>Max Australia</p>
<p>+61 2 9954 3492</p>
<p>Jasmin.Athwal@maxaustralia.com.au</p>
<p>Debbie Sassine</p>
<p>Symantec</p>
<p>+61 2 8220 7158</p>
<p>debbie.sassine@symantec.com</p>