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Exam Code: Servicenow-CIS-CSM Practice exam 2022 by Killexams.com team
Servicenow-CIS-CSM Certified Implementation Specialist - Customer Service Management

Exam content is divided into Learning Domains that correspond to key Topics and activities typically encountered during ServiceNow implementations. In each Learning Domain, specific learning objectives have been identified and are tested in the exam. The following table shows the learning domains, weightings, and sub-skills measured by this exam and the percentage of questions represented in each domain. The listed subskills should NOT be considered an all-inclusive list of exam content.

• Baseline Application Functionality
o Basic and advanced features in baseline installation of the current release
o Functionality and features added or changed in the current release
o State model and default process flow
o Basic and advanced operations performed by users and the system
• Architecture and Security
o Key tables used in the application
o Relationships among application tables
o Roles and default Access Controls
o Primary application components (Script Includes, Business Rules, etc.)
o Integration capabilities
• Business Cases / Use Cases
o Value proposition
o Key Performance Indicators and Benchmarks
o Selection of appropriate features and functions to meet business requirements

Learning Domain % of Exam
1 Incident Management 25%
2 Problem Management 10%
3 Change and Release Management 25%
4 Knowledge Management 10%
5 Request Fulfillment 25%
6 Configuration Management Database 5%
Total 100%

Exam Structure
The exam consists of approximately 60 questions. For each question on the examination, there are multiple possible responses. The person taking the exam reviews the response options and selects the most correct answer to the question.
Multiple Choice (single answer)
For each multiple-choice question on the exam, there are at least four possible responses. The candidate taking the exam reviews the response options and selects the one response most accurately answers the question.
Multiple Select (select all that apply)
For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. The candidate taking the exam reviews the response options and selects ALL responses that accurately answer the question. Multiple-select questions have two or more correct responses.
Exam Results
After completing and submitting the exam, a pass or fail result is immediately calculated and displayed to the candidate. More detailed results are not provided to the candidate.
Exam Retakes
If a candidate fails to pass an exam, they may register to take the exam again up to three more times for a cost of $100.

Certified Implementation Specialist - Customer Service Management
ServiceNow Implementation Practice Test
Killexams : ServiceNow Implementation practice test - BingNews https://killexams.com/pass4sure/exam-detail/Servicenow-CIS-CSM Search results Killexams : ServiceNow Implementation practice test - BingNews https://killexams.com/pass4sure/exam-detail/Servicenow-CIS-CSM https://killexams.com/exam_list/ServiceNow Killexams : Microland Advances to a Premier Partner in the ServiceNow Partner Program

Microland announces the launch of SmartCenter 2.0 to deliver observability and hyper-automation capabilities on the ServiceNow Platform®

LONDON, SAN JOSE, Calif. and BENGALURU, India, Oct. 12, 2022 /PRNewswire/ -- Microland, a global digital transformation leader, announced its advancement to Premier Partner in the ServiceNow Partner Program. As a Global Professional and Managed Service Partner, Microland offers a broad range of Business and IT transformation solutions and services on the ServiceNow Platform for its global clients. Microland's transition to Premier Partner validates its achievements in the ServiceNow partner assessment methodology, which identifies the activities, accomplishments, and commitments that demonstrate Microland's level of ServiceNow investment and go-to-market maturity.

Microland_Logo

As digital workflow platforms are quickly becoming the foundation of business units across an enterprise, technology practitioners are recognizing the need to provide observability and automation for modern distributed applications that can help identify, explore, correlate, and address issues across the entire technology stack. In this endeavor, Microland announced the launch of SmartCenter 2.0, an in-house platform built on the ServiceNow Platform with observability and hyper-automation capabilities that are derived from established Microland IPs, including Intelligeni, Microbots, and SmartInsights.

SmartCenter 2.0 comes with a pre-configured suite of solutions for enterprise service management (ESM) that provides technology infrastructure and application observability, AI/ML-based Cognitive diagnostics, and automated remediation delivered through a robust platform to enhance user experience. SmartCenter 2.0 provides solutions across HR, Security, and Procurement, and can be readily deployed across Business Services, Healthcare & Lifesciences, Manufacturing, Public Sector, Retail, Travel & Hospitality, and Utilities sectors.

With SmartCenter 2.0, Microland clients will be able to optimize their IT and Business processes, drive process efficiencies, and enhance resource visibility that can lead to improvements in employee experience and productivity while significantly reducing their IT operations costs. Learn more about SmartCenter 2.0 and the partnership with ServiceNow.

Satish Sukumar, Senior Vice President and Global Head – Platforms, Microland, said, "We are excited about being recognized as a ServiceNow Premier Partner which brings new opportunities for us to serve our global clients. Our work with ServiceNow has enabled us to strengthen SmartCenter 2.0 which provides cloud-based advanced automation with deep observability across the client technology landscape. We have enriched SmartCenter 2.0 with advanced workflows that can accelerate deployments."

Microland has been a trusted partner for ServiceNow implementations for several global enterprises. A case in point is their strategic partnership with Weir Group for managing their ServiceNow implementation. Microland has collaborated with Wier Group to help them streamline workloads and processes, increase the degree of automation, manage technical debt, and unlock value with each version upgrade of the ServiceNow platform. Microland provides implementation and managed services for Weir Group across ITSM, HR, Service Asset Management (SAM), and various integrations using Integration Hub.

"Microland has been a trusted partner in ensuring we derive the best value from our ServiceNow implementation. They are responsive and more importantly have the right ServiceNow expertise to collaborate with us in our digital transformation journey. Their concerted efforts to work alongside our teams to champion core initiatives is highly commendable," said George Matheson, Global Transformation Director – IS&T Core Services, The Weir Group PLC.

"We are excited that Microland has taken advantage of our co-create model and built a unique solution on top of the ServiceNow Platform," said Ravi Asrani, Global Vice President, Service Provider Business, ServiceNow. He further added that, "Smart Center 2.0 is a great example of expanding an as-a-service offering and we look forward to our continued engagement."

About Microland

Microland's commitment to 'Making Digital Happen' allows technology to do more and intrude less. We make it easier for enterprises to transition to nextGen digital infrastructure through our extensive service portfolio including Cloud and Data centers, Networks, Digital Workplace, Cybersecurity, and Industrial IoT. We ensure that the embrace of digital services is predictable, reliable, and stable.

Microland is making digital happen for enterprises with a laser focus on services that are more relevant to our clients and prospects than ever before, guaranteeing business outcomes. Incorporated in 1989 and headquartered in Bengaluru, India, Microland has more than 4,500 digital certified across offices and delivery centers in Asia, Australia, Europe, the Middle East, and North America.

ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.

Read more here: https://www.microland.com/

SOURCE Microland

Tue, 11 Oct 2022 14:09:00 -0500 en-US text/html https://www.yahoo.com/lifestyle/microland-advances-premier-partner-servicenow-020000138.html
Killexams : ServiceNow (NOW) Expands Portfolio With New Acquisition No result found, try new keyword!ServiceNow NOW recently announced that it has signed an agreement to acquire observability and log management solutions provider, Era Software. In the era of the fourth industrial revolution ... Fri, 07 Oct 2022 02:46:00 -0500 text/html https://www.nasdaq.com/articles/servicenow-now-expands-portfolio-with-new-acquisition Killexams : ServiceNow to acquire Seattle data observability startup Era Software

Silicon Valley tech giant ServiceNow announced that it plans to acquire Era Software, a Seattle startup that helps developers manage and analyze large volumes of observability data across cloud-native workloads.

ServiceNow, an $81 billion company that offers digital workflow software products, said the deal will provide customers with a “unified observability solution at scale” and builds on the company’s acquisition last year of Lightstep, a cloud-native reliability platform.

“The success of digital transformation is tied to unified observability, and log management is a key component of that. The Era Software acquisition allows us to pull log data into the new world of modern observability with ServiceNow’s scale and breadth,” ServiceNow wrote in a blog post.

Era’s technology will be folded into Lightstep’s product, according to a spokesperson.

Era was founded in 2019 by CEO Todd Persen, co-founder and former CTO of InfluxData, and CTO Robert Winslow, co-maintainer of Google’s FlatBuffers low-latency storage framework in Rust and co-creator of the Time Series Benchmarking Suite.

The company, formerly known as EraDB, raised a $15.2 million Series A round last year led by Playground Global. Other backers include Foundation Capital, Array Ventures, Global Founders Capital, and angel investors. Era has 40-50 employees and most are expected to join ServiceNow.

Terms of the deal were not disclosed.

Other exact ServiceNow acquisitions include Hitch Works, Gekkobrain, Mapwize, and DotWalk.

Wed, 05 Oct 2022 02:22:00 -0500 Taylor Soper en-US text/html https://www.geekwire.com/2022/servicenow-to-acquire-seattle-data-observability-startup-era-software/
Killexams : ServiceNow loses ground even with J.P. Morgan's new upbeat views

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Tue, 11 Oct 2022 00:28:00 -0500 en text/html https://seekingalpha.com/news/3890414-servicenow-loses-ground-even-with-jp-morgans-new-upbeat-views
Killexams : ServiceNow Bags US Govt. Contract No result found, try new keyword!(RTTNews) - ServiceNow, Inc.(NOW), a software company, said on Thursday that in partnership with Carahsoft Technology Corporation, it has won a single award, Blanket Purchase Agreement or BPA ... Thu, 06 Oct 2022 01:23:00 -0500 text/html https://www.nasdaq.com/articles/servicenow-bags-us-govt.-contract Killexams : Microland Advances to a Premier Partner in the ServiceNow Partner Program

Microland announces the launch of SmartCenter 2.0 to deliver observability and hyper-automation capabilities on the ServiceNow Platform®

LONDON, SAN JOSE, Calif. and BENGALURU, India, Oct. 12, 2022 /CNW/ -- Microland, a global digital transformation leader, announced its advancement to Premier Partner in the ServiceNow Partner Program. As a Global Professional and Managed Service Partner, Microland offers a broad range of Business and IT transformation solutions and services on the ServiceNow Platform for its global clients. Microland's transition to Premier Partner validates its achievements in the ServiceNow partner assessment methodology, which identifies the activities, accomplishments, and commitments that demonstrate Microland's level of ServiceNow investment and go-to-market maturity.

Microland_Logo

As digital workflow platforms are quickly becoming the foundation of business units across an enterprise, technology practitioners are recognizing the need to provide observability and automation for modern distributed applications that can help identify, explore, correlate, and address issues across the entire technology stack. In this endeavor, Microland announced the launch of SmartCenter 2.0, an in-house platform built on the ServiceNow Platform with observability and hyper-automation capabilities that are derived from established Microland IPs, including Intelligeni, Microbots, and SmartInsights.

SmartCenter 2.0 comes with a pre-configured suite of solutions for enterprise service management (ESM) that provides technology infrastructure and application observability, AI/ML-based Cognitive diagnostics, and automated remediation delivered through a robust platform to enhance user experience. SmartCenter 2.0 provides solutions across HR, Security, and Procurement, and can be readily deployed across Business Services, Healthcare & Lifesciences, Manufacturing, Public Sector, Retail, Travel & Hospitality, and Utilities sectors.

With SmartCenter 2.0, Microland clients will be able to optimize their IT and Business processes, drive process efficiencies, and enhance resource visibility that can lead to improvements in employee experience and productivity while significantly reducing their IT operations costs. Learn more about SmartCenter 2.0 and the partnership with ServiceNow.

Satish Sukumar, Senior Vice President and Global Head – Platforms, Microland, said, "We are excited about being recognized as a ServiceNow Premier Partner which brings new opportunities for us to serve our global clients. Our work with ServiceNow has enabled us to strengthen SmartCenter 2.0 which provides cloud-based advanced automation with deep observability across the client technology landscape. We have enriched SmartCenter 2.0 with advanced workflows that can accelerate deployments."

Microland has been a trusted partner for ServiceNow implementations for several global enterprises. A case in point is their strategic partnership with Weir Group for managing their ServiceNow implementation. Microland has collaborated with Weir Group to help them streamline workloads and processes, increase the degree of automation, manage technical debt, and unlock value with each version upgrade of the ServiceNow platform. Microland provides implementation and managed services for Weir Group across ITSM, HR, Service Asset Management (SAM), and various integrations using Integration Hub.

"Microland has been a trusted partner in ensuring we derive the best value from our ServiceNow implementation. They are responsive and more importantly have the right ServiceNow expertise to collaborate with us in our digital transformation journey. Their concerted efforts to work alongside our teams to champion core initiatives is highly commendable," said George Matheson, Global Transformation Director – IS&T Core Services, The Weir Group PLC.

"We are excited that Microland has taken advantage of our co-create model and built a unique solution on top of the ServiceNow Platform," said Ravi Asrani, Global Vice President, Service Provider Business, ServiceNow. He further added that, "Smart Center 2.0 is a great example of expanding an as-a-service offering and we look forward to our continued engagement."

About Microland

Microland's commitment to 'Making Digital Happen' allows technology to do more and intrude less. We make it easier for enterprises to transition to nextGen digital infrastructure through our extensive service portfolio including Cloud and Data centers, Networks, Digital Workplace, Cybersecurity, and Industrial IoT. We ensure that the embrace of digital services is predictable, reliable, and stable.

Microland is making digital happen for enterprises with a laser focus on services that are more relevant to our clients and prospects than ever before, guaranteeing business outcomes. Incorporated in 1989 and headquartered in Bengaluru, India, Microland has more than 4,500 digital certified across offices and delivery centers in Asia, Australia, Europe, the Middle East, and North America.

ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.

Read more here: https://www.microland.com/

Logo: https://mma.prnewswire.com/media/1343841/Microland_Logo.jpg

Cision

View original content:https://www.prnewswire.com/news-releases/microland-advances-to-a-premier-partner-in-the-servicenow-partner-program-301646866.html

SOURCE Microland

Cision

View original content: http://www.newswire.ca/en/releases/archive/October2022/12/c2571.html

Wed, 12 Oct 2022 02:02:00 -0500 en-US text/html https://www.yahoo.com/now/microland-advances-premier-partner-servicenow-140000540.html
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