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SVC-19A testing - Apple Service Fundamentals exam Updated: 2024

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Exam Code: SVC-19A Apple Service Fundamentals exam testing January 2024 by Killexams.com team

SVC-19A Apple Service Fundamentals Exam

Exam Details:
- Number of Questions: The SVC-19A (Apple Service Fundamentals) exam typically consists of multiple-choice questions. The exact number of questions may vary, but it is typically around 60 to 90 questions.

- Time: Candidates are usually given a specific amount of time to complete the exam. The duration can vary depending on the certification provider and exam format, but it is generally around 90 to 120 minutes.

Course Outline:
The SVC-19A certification is designed to assess the knowledge and skills required for providing service and support for Apple products. The course outline may cover the following key areas:

1. Apple Product Line Overview:
- Understanding the different product categories (Mac, iPhone, iPad, Apple Watch, etc.)
- Identifying key features and specifications of Apple products
- Exploring the latest product releases and updates

2. Customer Experience and Communication:
- Developing effective communication skills with customers
- Providing exceptional customer service and support
- Resolving customer issues and concerns professionally

3. Troubleshooting and Diagnostics:
- Applying systematic troubleshooting methods for Apple products
- Using diagnostic tools and resources effectively
- Identifying common hardware and software issues
- Troubleshooting network connectivity and software configurations

4. Mac Hardware and Software:
- Understanding Mac hardware components and configurations
- Performing basic hardware repairs and upgrades
- Troubleshooting common Mac software issues
- Configuring macOS and managing user accounts

5. iOS Device Hardware and Software:
- Understanding iPhone, iPad, and iPod touch hardware components
- Performing basic repairs and replacements for iOS devices
- Troubleshooting iOS software issues
- Configuring and managing iOS devices

6. Apple Watch and Apple TV:
- Understanding Apple Watch and Apple TV features and functionality
- Troubleshooting common issues with Apple Watch and Apple TV
- Performing basic repairs and troubleshooting for Apple Watch and Apple TV

Exam Objectives:
The objectives of the SVC-19A exam typically include:
- Assessing the candidate's knowledge and understanding of Apple product lines, including hardware and software components.
- Evaluating the candidate's ability to troubleshoot and diagnose issues with Apple products.
- Testing the candidate's knowledge and skills in providing exceptional customer service and support.
- Assessing the candidate's proficiency in performing basic repairs and maintenance tasks for Apple products.

Exam Syllabus:
The specific exam syllabus for the SVC-19A exam may include the following topics:

1. Apple Product Line Overview:
- Mac product line and specifications
- iPhone, iPad, and iPod touch product line and specifications
- Apple Watch features and functionality
- Apple TV features and functionality

2. Customer Experience and Communication:
- Effective communication with customers
- Customer service best practices
- Resolving customer issues and concerns

3. Troubleshooting and Diagnostics:
- Troubleshooting methodologies
- Using diagnostic tools and resources
- Identifying common hardware and software issues

4. Mac Hardware and Software:
- Mac hardware components and configurations
- Basic Mac hardware repairs and upgrades
- Troubleshooting Mac software issues
- macOS configuration and user management

5. iOS Device Hardware and Software:
- iOS device hardware components and configurations
- Basic iOS device repairs and replacements
- Troubleshooting iOS software issues
- iOS device configuration and management

6. Apple Watch and Apple TV:
- Apple Watch features and functionality
- Troubleshooting Apple Watch issues
- Apple TV features and functionality
- Troubleshooting Apple TV issues
Apple Service Fundamentals Exam
Apple Fundamentals testing

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SVC-19A Apple Service Fundamentals Exam

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Question: 58
Elizabeth would rather not answer phone calls using her iMac. Where in macOS can Elizabeth turn off iPhone Cellular Calls?
A. Turn off iPhone Cellular Calls in iCloud preferences.
B. Turn off iPhone Cellular Calls in System Preferences.
C. Turn off iPhone Cellular Calls in FaceTime preferences.
D. Turn off iPhone Cellular Calls in Messages preferences.
Answer: C
Reference: https://discussions.apple.com /thread/6836476
Question: 59
Which of the follow ing is an ESD precaution that must be taken when working w ith Apple devices?
A. U se polyester foam mats to ground the w orkbench.
B. Do not place internal components on metal surfaces.
C. Pick up circuit boards using their connectors.
D. When handling internal components, wear synthetic materials.
Answer: B
Reference: http://www.peachpit.com /articles/article.aspx?p=760956
Question: 60
April states she w ould like to use the cellular netw ork from her iPhone to access the Internet for free on her Mac. What true statement can you deliver April?
A. "Personal Hotspot can come w ith additional charges. You should contact your carrier."
B. "You must enable Personal Hotspot on your iPhone before the feature can work for free."
C. "Personal Hotspot only works on CD MA networks."
D. "Personal Hotspot is a great w ay to access the Internet for free!"
Answer: A
Question: 61
Which of the follow ing are required to setup iTunes backup w ith an iPhone 8? (?hoose tw o.)
A. Encrypted volume on Mac or PC
B. Lightning to USB C able
C. iCloud account
D. C omputer compatible with iTunes
E. iTunes Store account
Answer: CE
Reference: https://support.apple.com/guide/itunes/back-up-your-ios-or-ipados-device-itns3280/windows
Question: 62
Which equipment is used to check if an AC pow er outlet is properly grounded?
A. A conductive w orkbench mat
B. A ground polarity tester
C. A grounding cord w ith alligator clips
D. A nylon probe tool (black stick)
Answer: C
Question: 63
After iCloud Backup has been turned on, iCloud can automatically back up the iOS device each day over Wi-Fi.
Which of the follow ing criteria must be met before these daily backups can be made automatically?
A. iTunes is open on the host computer.
B. The iOS device is plugged into the host computer via USB.
C. The iOS device is in A irplane Mode.
D. The iOS device is connected to a power source.
Answer: D
Reference: https://support.apple.com/en-us/HT203977
Question: 64
Which of the follow ing features of iOS require an Apple ID to use?
A. Maps
B. Game Center
C. Siri
D. Split View
Answer: B
Reference: https://support.apple.com/en-us/HT202659
Question: 65
Which of the follow ing is a valid ESD safety precaution?
A. Y ou should place ESD-sensitive circuits on top of metal w ork surfaces.
B. Keep ion generators away from circuit board or assembly containing ESD-sensitive circuits.
C. D o not wear polyester clothing while working on ESD sensitive components.
D. A lways handle logic board by grasping the heat sinks.
Answer: C
Reference: http://www.peachpit.com /articles/article.aspx?p=759704
Question: 66
A computer service technician says, "I don’t use ESD precautions and have never had a problem."
Which of the follow ing is the correct response to this statement?
A. ESD damage may not appear immediately.
B. ESD happens only to inexperienced technicians.
C. ESD only occurs in very rare circumstances.
D. ESD damage is really not as bad as everyone thinks.
Answer: C
Reference: https://electronics.stackexchange.com/questions/2945/should-i-be-worried-about-electro-static-discharge
Question: 67
Which of the follow ing statements are correct w hen considering the effects of ESD damage on a given product? (Choose two.)
A. ESD damage might immediately affect the equipment.
B. ESD damage presents itself within an hour of discharge.
C. ESD damage invariably prevents equipment from powering on.
D. N ot all internal assemblies w ith circuit boards are ESD sensitive.
E. ESD damage might only show itself as an intermittent failure at a later time.
Answer: AD
Reference: https://electronics.stackexchange.com/questions/2945/should-i-be-worried-about-electro-static-discharge
Question: 68
Examine the image.
Which feature in macOS is opened by clicking on this dock icon?
A. System Preferences
B. Launchpad
C. Finder
D. Spotlight
Answer: B
Reference: https://support.apple.com/en-us/HT202635
Question: 69
Technician Tommy is replacing a logic board on a Mac mini. Which of the following should he hold when handling the logic board?
A. A ny components
B. The heat sinks
C. The connectors
D. The edges of the logic board
Answer: D
Reference: https://www.ifixit.com/Guide/Mac+mini+Late+2014+Logic+Board+Replacement/33077
Question: 70
DRAG DROP has an A pple Watch and recently purchased an iPhone XR. He would like to use the Apple watch and the data on the old iPhone with the iPhone X R. Place the following steps in the correct order to accomplish his goal.
Use the arrow buttons to move the steps from the column on the left to the area on the right and arrange the order.
Select and Place:
Answer:
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Apple Fundamentals testing - BingNews https://killexams.com/pass4sure/exam-detail/SVC-19A Search results Apple Fundamentals testing - BingNews https://killexams.com/pass4sure/exam-detail/SVC-19A https://killexams.com/exam_list/Apple Apple's fundamentals are not good: Analyst

Apple (AAPL) is one of the "Magnificent Seven" stocks — a top performer in 2023 with shares up 55% year-to-date — but Barclays Senior Analyst Tim Long is staying on the sidelines.

Speaking with Yahoo Finance's Seana Smith at the Barclays Global Technology Conference, Long said he 'struggles' with Apple's multiple and valuation.

"Apple has basically lowered guidance four quarters in a row...the stock doesn't operate in line with fundamentals," Long added.

Long also pointed to sluggish iPhone 15 sales while warning of "another year of weakness on the hardware side" if macroeconomic conditions remain challenged.

Click here to watch the full interview on the Yahoo Finance YouTube page or you can watch this full episode of Yahoo Finance Live here.

Video Transcript

SEANA SMITH: And, Tim, another name that I know our audience is very familiar with, and it's a favorite among investors, not one of yours, though. And that's Apple. You have had a neutral rating on the stock now for quite some time.

TIM LONG: Yes.

SEANA SMITH: Why are you a bit bearish?

TIM LONG: Yeah. So Apple's a very tricky one. We're in a period now where the fundamentals are not good. They've basically lowered guidance maybe four quarters in a row. They don't deliver official guidance, but numbers have come down for four quarters in a row. And the stock's up, whatever, 30% or 40% this year.

So it's not always one as a stock that operates in line with fundamentals. And we struggle with the multiple and the valuation on it. I mean, this-- before five, six years ago, this was pretty steadily a mid-teens, multiple stock. And then after a two-year period, it was a 30 multiple stock. I don't know what really changed.

So we still see weakness in iPhone 15. We were just in Asia. It sounds like the 16, next year's version, is going to be much of the same, nothing too different in it, which means, if we're still in a rough macro environment, it could be another year of weakness on the hardware side.

And then we always identify services as a great business, but there's some really big risks there. And obviously, there's this Google Department of Justice case, where there's a very large revenue stream coming in to Apple to be the default browser. And that's potentially at risk now. There's a lot of risks around the App Store being investigated or in about 15 different countries. So a lot of risk to the high multiple part of that business as well.

SEANA SMITH: Going back to what you said about the iPhone 15 and now looking at the 16, but 15. From your checks, what does demand look like?

TIM LONG: It's fallen. We-- some of the markets like China was an important market where Apple was growing double digits in the first half of the year. And then that turned down to two double digit declines the last few months now. So demand is not great. What we saw through COVID for a number of their product lines was just a rapid acceleration of unit growth. So the useful life, if you will, of a phone got shorter. So people were upgrading it more frequently.

Now that's past. And it compares it more difficult. So it does seem like we're still struggling. It's a big company. And they have a huge user base, install base. So, yeah, we're going to see flat type of iPhones for the next several quarters, we think.

Thu, 07 Dec 2023 04:24:00 -0600 en-US text/html https://finance.yahoo.com/video/apples-fundamentals-not-good-analyst-232413699.html
Magnificent Seven Stocks: Here's Why Only One Is A Long-Term Leader No result found, try new keyword!Here's the secret sauce for Microsoft that makes MSFT stock the only one of Magnificent Seven stocks deemed an IBD Long-Term Leader. Fri, 05 Jan 2024 05:24:00 -0600 en-us text/html https://www.msn.com/ Apple is testing a feature to help App Store developers undercut competitors’ subscription prices

Apple says it has begun piloting a new App Store feature called “contingent pricing” that will help developers lure in customers with cheaper subscriptions based on their previous purchases. The contingent pricing model will let developers offer discounts to customers who already have subscriptions to other services, be it those developers’ own apps or their competitors’. It’s starting with a select group of participants before rolling it out to more developers “in the coming months.”

“Contingent pricing for subscriptions on the App Store — a new feature that helps you attract and retain subscribers — lets you deliver customers a discounted subscription price as long as they’re actively subscribed to a different subscription,” Apple wrote in a post on the Apple Developer website. “It can be used for subscriptions from one developer or two different developers.” Per 9to5Mac, Apple further explained that these competitive discounts will be highly visible to customers both on the App Store and “in off-platform marketing channels” so they can easily find and get in on the perks.

It comes at a time of ongoing scrutiny into Apple’s practices with its App Store and how it handles in-app purchases, which came to a head in Apple’s battle with Fortnite owner Epic Games. Just this fall, Apple asked the Supreme Court to reverse its previous ruling that required it to allow developers to circumvent its 30 percent transaction fee by supporting outside payment systems. But it's still looking for ways to get back in developers' good graces. The company says it will release more information on the new program next month.

Sat, 16 Dec 2023 00:22:00 -0600 en-US text/html https://www.yahoo.com/lifestyle/apple-is-testing-a-feature-to-help-app-store-developers-undercut-competitors-subscription-prices-222205325.html
Apple Testing Out Theft-Protection Feature For iPhones - Report

Losing an iPhone to a thief stinks. But it becomes even worse when the robber has your passcode, too, letting them lock you out of iCloud photos, access other accounts, and more. That's why The Wall Street Journal reports Apple is testing a new feature called Stolen Device Protection.

Apparently, enabling this new setting will add safeguards to sensitive data on your iPhone. For example, if the device detects the user is located somewhere unfamiliar, biometrics (face or touch) will be needed to tinker with Apple ID accounts. Even then, an hour delay will go into effect, with biometrics required again after that time period to gain access to Apple ID. This same method will be utilized to protect robbers from turning off the Find My feature on the smartphone as well.

Stolen Device Protection has reportedly been rolled out to beta testers, and again, must be turned on by an iPhone owner to work. One thing it won't protect, per The Wall Street Journal, is Apple Pay for purchasing stuff, so it's not a salve for everything in the unfortunate case of a stolen iPhone.

In September, Apple unveiled the iPhone 15 lineup. The company said back then that iPhone 15 Pro would become the best gaming console, as the device supports the Resident Evil 4 remake, Assassin's Creed Mirage, and Death Stranding.

Wed, 13 Dec 2023 00:33:00 -0600 Evan Campbell en text/html https://www.gamespot.com/articles/apple-testing-out-theft-protection-feature-for-iphones-report/1100-6519906/
Apple is testing security update to foil thieves

In exact years Apple  (AAPL) - Get Free Report has staked its reputation on the security of its iPhones. 

Apple has released numerous commercials over the past couple of years touting how secure its phones are and how much the company values the privacy of its users. 

Related: Apple names top 9 apps of 2023 – here's what made the list

And now it is making a change in its newest iOS update that will make their phones even more secure, even if that device is stolen. 

The move comes after the Wall Street Journal reported on criminals who used iPhone owners' passcodes to change their Apple accounts, access saved passwords, steal money and lock them out of their iCloud.

But now, Apple will debut a new Stolen Device Protection setting in its upcoming software update that is supposed to keep thieves out your phone, even if they have your phone. 

As it stands now, if a person has access to your passcode and can open your phone, they pretty much control your entire Apple account. But with the new Stolen Device Protection button, which users will have to enable, then certain settings will be restricted.

If the phone is away from a familiar location, then the device will require facial or fingerprint recognition in order to change an Apple ID password, if the feature is enabled. It will then implement an hour-long delay before the change can be made. 

After an hour has passed, the user will have to reconfirm with another biometric recognition before the password can be changed. 

While Apple is allowing the new update to be voluntary, there is a real danger of losing your entire Apple account if a thief steals your phone. If a thief accesses your phone they can enable what is called a recovery key.

The key is meant to protect users from online hackers, but in the hands of a thief, it keeps the original user from resetting their Apple ID password with a phone number or email. 

Apple will be rolling out the feature to all iPhone users with its next iOS update. In the meantime, the feature will be available to beta testers. 

Get exclusive access to portfolio managers’ stock picks and proven investing strategies with Real Money Pro. Get started now.

Tue, 12 Dec 2023 10:00:00 -0600 en text/html https://www.news-journal.com/arena/thestreet/apple-is-testing-security-update-to-foil-thieves/article_6494039f-407c-5b51-9c46-d2c080f8709b.html
Apple is testing App Store discount packages so developers can pull users into more subscriptions

Apple says it has begun piloting a new App Store feature called “contingent pricing” that will help developers lure in customers with cheaper subscriptions based on their other purchases. The contingent pricing model will let developers offer discounts to customers who already have subscriptions to other services, be it those developers’ own apps or participating partners’. It’s starting with a select group of participants before rolling it out to more developers “in the coming months.”

“Contingent pricing for subscriptions on the App Store — a new feature that helps you attract and retain subscribers — lets you deliver customers a discounted subscription price as long as they’re actively subscribed to a different subscription,” Apple wrote in a post on the Apple Developer website. “It can be used for subscriptions from one developer or two different developers.” Per 9to5Mac, Apple further explained that these bundled discounts will be highly visible to customers both on the App Store and “in off-platform marketing channels” so they can easily find and get in on the perks.

It comes at a time of ongoing scrutiny into Apple’s practices with its App Store and how it handles in-app purchases, which came to a head in Apple’s battle with Fortnite owner Epic Games. Just this fall, Apple asked the Supreme Court to reverse its previous ruling that required it to allow developers to circumvent its 30 percent transaction fee by supporting outside payment systems. But it's still looking for ways to get back in developers' good graces. The company says it will release more information on the new program next month.

Correction, December 17, 2023, 3:30PM ET: This story originally stated that contingent pricing allowed developers to offer cheaper plans than competitors. It actually only works between participating parties. We apologize for the error.

Sun, 17 Dec 2023 01:30:00 -0600 en-US text/html https://news.yahoo.com/apple-app-store-developers-contingent-pricing-for-subscriptions-222205906.html
Apple: Stolen Device Protection Now In Testing

(MENAFN- Gulf Times) Apple has launched the first beta version of iOS 17.3 update, which adds some new features to iPhones, including the feature of protecting stolen iPhones.
According to Apple, this new feature provides an additional layer of security in case an iPhone is stolen and the passcode is obtained.
Turning the feature on, specific actions will require biometric authentication to verify the identity of the device owner through the Face ID feature, including using passwords or passkeys, applying for an Apple credit card, turning off Lost Mode, erasing iPhone data, using payment methods saved on iPhone, etc; without the ability to enter a passcode when the device is away from home or work.
Apple stresses the restrictions with this new feature when performing critical actions such as changing the Apple ID password, updating its security settings, changing the passcode or Touch/Face ID settings, turning off the Find My feature, where the security delay feature is activated for an hour away from familiar locations.

MENAFN13122023000067011011ID1107586019


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Tue, 12 Dec 2023 14:02:00 -0600 Date text/html https://menafn.com/1107586019/Apple-Stolen-Device-Protection-Now-In-Testing
Apple's fundamentals are not good: Analyst

Apple (AAPL) is one of the "Magnificent Seven" stocks — a top performer in 2023 with shares up 55% year-to-date — but Barclays Senior Analyst Tim Long is staying on the sidelines.

Speaking with Yahoo Finance's Seana Smith at the Barclays Global Technology Conference, Long said he 'struggles' with Apple's multiple and valuation.

"Apple has basically lowered guidance four quarters in a row...the stock doesn't operate in line with fundamentals," Long added.

Long also pointed to sluggish iPhone 15 sales while warning of "another year of weakness on the hardware side" if macroeconomic conditions remain challenged.

Click here to watch the full interview on the Yahoo Finance YouTube page or you can watch this full episode of Yahoo Finance Live here.

Video transcript

SEANA SMITH: And, Tim, another name that I know our audience is very familiar with, and it's a favorite among investors, not one of yours, though. And that's Apple. You have had a neutral rating on the stock now for quite some time.

TIM LONG: Yes.

SEANA SMITH: Why are you a bit bearish?

TIM LONG: Yeah. So Apple's a very tricky one. We're in a period now where the fundamentals are not good. They've basically lowered guidance maybe four quarters in a row. They don't deliver official guidance, but numbers have come down for four quarters in a row. And the stock's up, whatever, 30% or 40% this year.

So it's not always one as a stock that operates in line with fundamentals. And we struggle with the multiple and the valuation on it. I mean, this-- before five, six years ago, this was pretty steadily a mid-teens, multiple stock. And then after a two-year period, it was a 30 multiple stock. I don't know what really changed.

So we still see weakness in iPhone 15. We were just in Asia. It sounds like the 16, next year's version, is going to be much of the same, nothing too different in it, which means, if we're still in a rough macro environment, it could be another year of weakness on the hardware side.

And then we always identify services as a great business, but there's some really big risks there. And obviously, there's this Google Department of Justice case, where there's a very large revenue stream coming in to Apple to be the default browser. And that's potentially at risk now. There's a lot of risks around the App Store being investigated or in about 15 different countries. So a lot of risk to the high multiple part of that business as well.

SEANA SMITH: Going back to what you said about the iPhone 15 and now looking at the 16, but 15. From your checks, what does demand look like?

TIM LONG: It's fallen. We-- some of the markets like China was an important market where Apple was growing double digits in the first half of the year. And then that turned down to two double digit declines the last few months now. So demand is not great. What we saw through COVID for a number of their product lines was just a rapid acceleration of unit growth. So the useful life, if you will, of a phone got shorter. So people were upgrading it more frequently.

Now that's past. And it compares it more difficult. So it does seem like we're still struggling. It's a big company. And they have a huge user base, install base. So, yeah, we're going to see flat type of iPhones for the next several quarters, we think.

Thu, 07 Dec 2023 04:24:00 -0600 en-SG text/html https://sg.finance.yahoo.com/video/apples-fundamentals-not-good-analyst-232413699.html
Apple is testing App Store discount packages so developers can pull users into more subscriptions

Apple says it has begun piloting a new App Store feature called “contingent pricing” that will help developers lure in customers with cheaper subscriptions based on their other purchases. The contingent pricing model will let developers offer discounts to customers who already have subscriptions to other services, be it those developers’ own apps or participating partners’. It’s starting with a select group of participants before rolling it out to more developers “in the coming months.”

“Contingent pricing for subscriptions on the App Store — a new feature that helps you attract and retain subscribers — lets you deliver customers a discounted subscription price as long as they’re actively subscribed to a different subscription,” Apple wrote in a post on the Apple Developer website. “It can be used for subscriptions from one developer or two different developers.” Per 9to5Mac, Apple further explained that these bundled discounts will be highly visible to customers both on the App Store and “in off-platform marketing channels” so they can easily find and get in on the perks.

It comes at a time of ongoing scrutiny into Apple’s practices with its App Store and how it handles in-app purchases, which came to a head in Apple’s battle with Fortnite owner Epic Games. Just this fall, Apple asked the Supreme Court to reverse its previous ruling that required it to allow developers to circumvent its 30 percent transaction fee by supporting outside payment systems. But it's still looking for ways to get back in developers' good graces. The company says it will release more information on the new program next month.

Correction, December 17, 2023, 3:30PM ET: This story originally stated that contingent pricing allowed developers to offer cheaper plans than competitors. It actually only works between participating parties. We apologize for the error.

Sun, 17 Dec 2023 01:30:00 -0600 en-US text/html https://finance.yahoo.com/news/apple-app-store-developers-contingent-pricing-for-subscriptions-222205906.html




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