Pass exam in 24 hours with killexams Salesforce-Certified-Community-Cloud-Consultant PDF Download

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Exam Code: Salesforce-Certified-Community-Cloud-Consultant Practice exam 2022 by team
Salesforce-Certified-Community-Cloud-Consultant Certified Community Cloud Consultant

The Salesforce Community Cloud Consultant exam measures a candidate’s knowledge and skills related to the following objectives. A candidate should have hands-on experience with the Community Cloud application and demonstrate knowledge and expertise in each of the areas below.

Implementation: 22%
Given a scenario including Community member Persona information, recommend the appropriate license type to meet the requirement. Evaluate the infrastructure of a Community.
Describe capabilities of different deployment types.
Determine the mobility requirements for a Community.
Evaluate integration strategies for a given use case.
Outline the considerations required for a successful Community rollout.
Given a scenario, determine which limits will influence a Community (for example, Community user limits). Explain how to set up a custom domain for a Community.
Sharing and Security: 20%
Determine security requirements given a scenario that includes collaboration, business process, and/or document requirements.
Determine the appropriate security model for a given use case (for example, Sharing & Users, Person Accounts, Profiles, Objects).
Determine the steps to build a public Community.
Given a scenario, determine the steps to provision Community users.
Community Setup: 18%
Determine steps to configure and set up topics, and map to associated knowledge articles.
Identify the Community user login requirements.
Determine how to set up email for Community users.
Explain the multilingual capabilities in Communities.
Identify when to integrate Salesforce products into a Community.
Experience Builder: 12%
Determine how to customize a Community to match a company’s branding using Experience Builder.
Determine how to customize navigation for given requirements in a template-based Community.
Determine the steps to create and configure Lightning pages.
Explain how to configure template components for given requirements.
Determine the steps to install and set up Lightning components.
Determine how to optimize Community performance.
Community Management: 11%
Identify how to grant users access to the Community.
Determine the steps to set up Community dashboards and insights.
Explain Community moderation features.
Given a scenario, determine the steps to create recommendations in a Community.
Given a scenario, determine the steps to set up reputation levels in a Community.
Content: 9%
Explain the capabilities of CMS Connect.
Identify the methods to personalize content for users.
Explain the capabilities of Chatter questions and Chatter groups.
Describe the capabilities of Communities Search.
Describe the process for translating a Community.
Templates and Use Cases: 8%
Explain the capabilities and use of Lightning templates and Lightning Bolt.

Certified Community Cloud Consultant
Salesforce Consultant certification
Killexams : Salesforce Consultant certification - BingNews Search results Killexams : Salesforce Consultant certification - BingNews Killexams : Top 10 Salesforce Consulting Companies In India 2023

In the past few years, Salesforce has been one of the fastest-growing business software in the world. Businesses are dependent on their current and future clients. Therefore, having a strong customer relationship management or CRM tool is something every business should have. Even though every business has its own set of requirements, maintaining connections with customers has always been the same. The Salesforce platform fulfills every bit of business requirements offering the exclusive features of CRM systems. The customer customization functionality of the salesforce CRM makes it accessible for any size of business belonging to various industries starting from manufacturing to education. 

Along with various pre-installed features of Salesforce CRM the access to integrate 3rd party tools helps many business processes efficiently and decreases operational costs. The Salesforce CRM also facilitates services ranging from brand identity building to data report generation and analysis. Salesforce CRM offers visual representation of effectiveness of popular marketing campaigns,Customer issues management and resolution status, and many more through visual dashboards, and comprehensive reporting features. As these features are beneficial in almost every industry, various businesses belonging to the banking system, financial services, corporations and insurance sectors, retail, fitness and healthcare, ed tech, and government sectors and many more are reaching out to Salesforce development companies in India to get affordable and feature rich salesforce solutions. 

As India is becoming a homeground of various Salesforce consulting companies, finding the ideal partner will never be as simple as having a cup of tea. Before finalizing the most suitable salesforce consulting firm, there are various things businesses should consider such as the company's prestige, the employee strength, years of experience, their service offering and many more. As it takes a long time to study everything, we have done it for you. The team of has assembled a list of the top 10 Salesforce Consultants in India 2023 after doing comprehensive research and analysis. To compile this list of trustworthy firms, the team did an extensive analysis in Ahmedabad, Mumbai, Bangalore, Jaipur, and other major cities in India.

The List of Top 10 Popular Salesforce Consulting Companies in India 2023
1. Hyperlink InfoSystem
Hyperlink InfoSystem established its business in 2011 as a mobile app development company that provides top services such as AI, IoT, Big Data, AR/VR, Metaverse, Salesforce, and blockchain. With 10+ years of experience in the industry, the company has worked with more than 2,700 plus clients for their custom tech needs. Hyperlink InfoSystem is listed as the top Salesforce partner in India. They implement the best Salesforce development services, including planning, designing, & implementing Salesforce solutions.

2. IBM
By unlocking the potential of data across Salesforce clouds, IBM allows Salesforce Einstein and IBM Watson to change your operations. This activity is carried out throughout the whole Salesforce platform and customer life cycle, including sales, marketing, customer service, and commerce.

3. Accenture
Accenture is one of Salesforce's most important international partners. They are a trustworthy leader when it comes to creating, cultivating, and growing transformational skills via the use of Salesforce technologies. Accenture has finished 1529 Salesforce projects. They stimulate innovation to better how our lives operate.

4. Marlabs LLC
Marlabs LLCcreates cutting-edge digital solutions that assist our clients to enhance their business outcomes quickly and precisely. They achieve our goals by using the power of the Digital CollectiveTM, which combines design-led digital innovation with human experience, composable digital platforms, and a collaborative network of world-class technology partners and innovators.

5. Deloitte Digital
Deloitte Digital has extensive Salesforce service experience across multiple market verticals. So, Salesforce and its 6,500 consultants in 35 countries have a track record of collaboration and integration, aiding varied organizations in meeting their business objectives.

6. Grazitti Interactive
Grazitti Interactive is a global strategic partner that helps businesses develop their CRM strategy, laying the road for long-term success. It is trusted for its wide experience, innovative ideas and products, and exceptional customer service. Salesforce's technology and skills, when combined, can change your sales, marketing, and commerce cloud strategy.

7. Cyntexa
Cyntexa provided Salesforce consulting services to a leading social enterprise. They examined the system's history, performed interviews, and suggested CRM courses and certifications with links for progress. They have 250+ certified Salesforce specialists that have worked on over 400+ projects with 350+ pleased clients all across the world.

8. Webkul
Webkul is a renowned IT services provider that was formed in 2010. With our industry-leading services for Digital Commerce, ERP, and CRM solutions, we assist businesses all over the world address challenging business issues. Over the last 11 years, the company serviced over 80,000 clients worldwide, ranging from small and medium-sized businesses to huge corporations, enterprises, and government agencies.

9. Damco Solutions
Damco Solutions is a prominent IT Services and Solutions provider with over two decades of professional expertise in offering the excellent customer value and enormous business benefits to its clients globally. They provide end-to-end, innovative, and cutting-edge business and technical solutions to assist corporations in leveraging technologies, transforming their businesses, and achieving long-term growth.

10. HData Systems
HData Systems delivers all today's trending innovative solutions, including Blockchain, Big Data Analytics, Data Science, Salesforce Development, Artificial Intelligence, and many more. HData Systems delivers eye-catching solutions to businesses, starting from startups to enterprises, to achieve their goals efficiently with better decision-making strategies to boost their ROI.

Source:Top Salesforce Consulting Companies in India

Wed, 05 Oct 2022 23:49:00 -0500 en text/html
Killexams : Matt Meyers Shares His Journey to Becoming a Top Expert for the Salesforce Ecosystem

Success in today’s business climate hinges on building a strong and vibrant ecosystem. Salesforce recognized this early on and was one of the first in the cloud computing space to dream up a business model built on partnership. Matt Meyers has been in the tech field for over 20 years and is one of the top experts within the Salesforce ecosystem. As a senior consultant, Matt knows his way around any facet of the Salesforce platform you could imagine. Matt is also an entrepreneur and CEO and co-founder of Adaptus, maker of EzProtect, a Software-as-a-Service virus scanning cyber security platform for Salesforce. He holds a Bachelor of Science in Computer Science and an MBA from Texas Tech University. Matt’s success in the Salesforce ecosystem has been driven by his expertise, determination, and extensive experience with complex implementations.

Matt has always been intrigued by both technology and business. In fact, he believes that’s why he became so interested in Salesforce because it seemed like the perfect culmination of business and technology. Matt began his career as a Salesforce developer and quickly tried to grasp anything he could to learn as much as he could about the company. He realized early on that knowledge was the key to growing his career to where he wanted to go and living the lifestyle he always wanted. As a result, Matt aggressively went for his first few certifications and then realized he couldn’t grow anymore in his current position. He moved on to join a global consulting company, HCL, where he began his career as a Salesforce consultant.

Consulting gave Matt more power than software development had. He quickly discovered he enjoyed consulting because it allowed him to help people solve complex problems, but for some reason, he was still unfulfilled. Matt yearned for more and desired to work at the company that fueled his passion, Salesforce. In the next few months, Matt spent countless long hours studying and earned various Salesforce certifications until he had just about every certification offered at the time. It was then that he met someone who was a sales executive at Salesforce who connected him with a recruiter, which led to him being successfully hired. Matt started as a customer-facing architect in Salesforce services, helping some of the company’s largest customers implement Salesforce.

The role exposed Matt to more aspects of the business and constantly challenged him, inspiring him to become better at his job. His desire to excel pushed him, and he eventually decided to tackle Salesforce’s highest certification, the Certified Technical Architect credential. Matt says this was the most challenging yet rewarding journey of his career, and it took him over two years to complete. A Certified Technical Architect is pretty much the Ph.D. of Salesforce as of now, and only about 400 people hold this certification worldwide within the ecosystem. After dedicating his entire life and career to Salesforce, Matt’s efforts were finally paying off, and bigger doors were opening.

Over the next few years, he worked his way up until he reached the director level and led all of Salesforce’s program architects in the public sector. After some time in this role, Matt decided he wanted to be more independent and started to think about running his own company. He left Salesforce, made a relationship with a major Salesforce consulting firm, and partnered with someone else to grow his company. A true and respected expert in his field, Matt took up mentoring and training, which he continues to do on his social media profiles. His mission is to empower aspiring architects and help them shorten their learning curve.

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Fri, 07 Oct 2022 01:57:00 -0500 Written in Partnership with Amir Bakian text/html
Killexams : Top 10 Salesforce Development Companies in India

Salesforce development is the perfect blend of programming and automation techniques. Thus, it has become a remarkable drift nowadays. Salesforce is used in the different business arenas to accomplish smooth operations. As a unique component, salesforce implementation is a top preference for multiple businesses to satisfy their clients and make them happy. Not only that, but Salesforce also maintains customer retention, gets a birds-eye view of companies’ business insights, and much more!

Choosing a good Salesforce development company is essential because the right Salesforce development company helps any business to achieve its targeted goal. A certified Salesforce development company brings forth customized solutions as per the business necessity and supports them throughout the process. Implementation of salesforce technology can simplify complicated organizational operations by breaking them into small processes and make them easy to proceed.

To leverage the full potential of Salesforce, you must require a suite of dependable and logical Salesforce development services. But it is really challenging to find out the Salesforce development solution perfect for your business. If you’re confused and unable to understand which company can best meet your business objectives, then this article will greatly help you.

Here we’ve listed down the top 10 Salesforce development companies in India, and you can pick one of them to get started.

List of Best Salesforce development companies in India

Right Salesforce development company saves time and pulls things together to find the right direction for your business that stimulates growth. Thus, collaborating with the right Salesforce consultants in India can be paramount for your business. This meaningful partnership contributes to vital decision-making, planning, designing, & development.

Let’s have eyes on the top 10 Salesforce development companies in India and their valuable contributions to transforming business solutions.

Mind Digital Group (MDG)

Mind Digital Group is India’s leading Salesforce development company, founded in 2013. Since then, they have harnessed the true power of the world’s most powerful CRM platform, i.e., Salesforce. MDG works on the core level of salesforce development and maintenance. Mind Digital Group has an impeccable track record in Salesforce integration, Customization, and architecture designing.

Mind Digital Group is the most trusted Salesforce development company supported by an experienced team of Salesforce developers, architects, and integration specialists to deliver resilient, perfectly optimized CRM on time.

MDG not only develop a Salesforce CRM platform for your business but also help their clients to put together their business on a single, secure, and measurable platform so that growth can be measured easily; along with that, Salesforce developers also make pre-built apps to skyrocket the capacity of sells, service, and marketing.


Capgemini is a famous and globally reputed Salesforce development company that has been offering end-to-end salesforce consultation for over a decade. Capgemini, one of the top Salesforce development companies, strives to deliver blue-chip Salesforce solutions that facilitate business growth. Capgemini is highly recognized in the IT industry for its remarkable contribution to Salesforce development services.

Tata Consultancy Services (TCS)

Tata Consultancy Services was founded on 1 st April 1968. They employ a divergent cloud-based platform in Salesforce to ensure their clients receive cost-effective yet valuable services. TCS possesses very high engineering expertise in Salesforce development and support. They’ve undoubtedly a team of highly skilled & certified Salesforce developers (more than 4,00,000) to deliver the best Salesforce CRM solutions in different industry segments across the globe. 


IBM falls under the top category in Salesforce development services in India. They are equipped with a qualified and certified team of Salesforce developers, architects, and integration specialists, encouraging the correct implementation of data power throughout the Salesforce clouds. Their meticulously designed Salesforce Einstein takes care of the entire workflow and makes effective decisions that advocate business growth in both sales and services. 

Deloitte Digital

Deloitte Digital is a pioneer in delivering services for Salesforce development projects in a versatile business spectrum. Deloitte spreads across 35 countries and consistently provides impeccable salesforce services with its vast team of certified and skillful salesforce developers. They are leveraging their strong expertise in Salesforce development and building a customized CRM solution that fulfills clients’ business requirements.


When we’re talking about leading Salesforce development companies in India, we can’t forget the famous industry Jargon “Accenture”. The MNC is empowered with the best salesforce developers who collaborate strongly to develop, design, and bring forth excellent outcomes. As per their business report, they’ve successfully delivered 1500+ Salesforce projects around the globe and established their name in the relevant field with high recognition.

4C Wipro

4C Wipro has become a great competitor in the Salesforce development industry, and they have been delivering top-notch Salesforce services and solutions for more than ten years. They help their clients to empower their businesses with Salesforce integration. Wipro is the first company that simplifies the business strategy for their clients and makes their journey smooth, effective, and meaningful. 


Cognizant is a prestigious and globally accepted Salesforce development Company that delivers end-to-end Salesforce consultation. They are renowned for offering a suite of services such as consulting, designing, implementing, and supporting different brands’ business roadmaps and expediting sustainable growth and positive business transformation.

Tech Mahindra

Tech Mahindra is one of the fast-growing IT companies incepted in 1986 by Anand Mahindra. They are recognized for their expertise in Salesforce development across India and the globe. Tech Mahindra possesses a robust portfolio in the field of Salesforce development; thus, the company is a trusted option for emphasizing the implementation, development & maintenance of Salesforce solutions.

Hyperlink Infosystem

Hyperlink infosystem is a newbie in the Salesforce development industry, incepted in 2011 as a mobile development company. They used to work on particular domains such as IoT, Artificial Intelligence, and blockchain. Though the company is new, they’ve successfully established its position in the Salesforce development industry in India. They deliver various comprehensive CRM solutions with the help of a certified and highly experienced team of Salesforce developers.


These are the top 10 Salesforce development companies in India. The entire list is based on their expertise, quality of services they offer, & recognition in the Salesforce development field. All these companies are in a class by themselves with a strong portfolio. You can pick any of them according to your business requirements and budget because an authentic and experienced Salesforce development partner significantly helps you to step up your business growth.

These are the top 10 Salesforce development companies in India. The entire list is based on their expertise, quality of services they offer, & recognition in the Salesforce development field. All these companies are in a class by themselves with a strong portfolio. You can pick any of them according to your business requirements and budget because an authentic and experienced Salesforce development partner significantly helps you to step up your business growth.

This article is part of sponsored content programme.

Fri, 16 Sep 2022 01:55:00 -0500 en text/html
Killexams : Ushur Announces Customer Experience Automation Platform Integration on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace


The AI-powered automation platform that enables anyone to easily develop self-served customer experiences is now just as easy for IT teams to integrate into their Salesforce implementations.

SANTA CLARA, Calif., Oct. 07, 2022 (GLOBE NEWSWIRE) --  Ushur today announced its certified integration listing on Salesforce AppExchange, empowering customers in financial services, insurance and healthcare enterprises to design and deploy automated, personalized self-service on its Customer Experience Automation platform. Ushur uses a no-code approach to empower non-technical users to design AI-driven customer experiences that engage on any channel, slashing development time and management costs. The Ushur platform is now easier than ever for IT teams to integrate with, and provide closely governed access to, enterprise Salesforce instances.

Integrated directly with Salesforce, Ushur is currently on AppExchange. Deployments now surface critical customer data from enterprise CRMs to make each customer experience all the more relevant, hyper-personalized and useful. Additionally, Ushur’s no-code integration makes it point-and-click easy for IT departments to integrate Ushur’s CXA cloud and develop the high-quality customer experience that can be the difference between retaining and losing customers.

“Salesforce has become part of the standard enterprise stack across a wide range of applications'', said Simha Sadasiva, CEO and co-founder of Ushur. “Through this collaboration, Ushur and Salesforce are extending the capability of any enterprise stack to include a powerful system of intelligence to drive digital customer experiences at scale. At Ushur, a superior customer experience is always our north star as we leverage AI, automation and no-code to bridge the gap between the front-office customer engagements and the back-office knowledge work — all in a single platform.”

About Ushur
Ushur delivers the world’s first AI-powered Customer Experience Automation™ (CXA) platform purpose-built from the ground up to intelligently automate entire customer journeys end to end. It combines Conversational Automation and Knowledge Work Automation in a no-code, cloud-native SaaS platform to digitally transform every step of the complete enterprise customer experience, from Micro-Engagements™ to entire customer journeys. Backed by leading investors including Third Point Ventures, 8VC, Aflac Ventures and Iron Pillar, Ushur’s Customer Experience Automation™ solutions are currently in production at some of the leading insurance providers across the globe, including Irish Life, Aflac, Unum, Aetna, Cigna and Tower Insurance.

About Salesforce AppExchange
Salesforce AppExchange, the world’s leading enterprise cloud marketplace, empowers companies, developers and entrepreneurs to build, market and grow in entirely new ways. With more than 7,000 listings, 10 million customer installs and 117,000 peer reviews, AppExchange connects customers of all sizes and across industries to ready-to-install or customizable apps and Salesforce-certified consultants to solve any business challenge.

Additional Resources

Salesforce, AppExchange and others are among the trademarks of, inc.

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Chris Ulbrich
415 848 9175

Fri, 07 Oct 2022 05:37:00 -0500 en-US text/html
Killexams : Thunder Announces Strategic Slack Practice

Thunder is an innovative and strategic certified Slack partner

SAN FRANCISCO, Oct. 6, 2022 /PRNewswire/ -- Thunder, a leading Salesforce and Copado consulting partner, today announces the addition of a strategic Slack practice to their various Salesforce offerings including Service, Sales, Marketing and Revenue Clouds.

Thunder is an innovative and strategic certified Slack partner

Thunder is an innovative and strategic certified Slack partner

Thunder's Slack practice, led by Bluewolf IBM alum Casey Styer, is made up of certified developers, admins, architects, and change experts that help companies maximize ROI in tech stack for Slack, and the tools that are or should be integrated (salesforce, dev ops tools, etc.). The team focuses on helping customers to reimagine their workflows, business processes, and ways of working.

"We want our customers to love Slack and Salesforce, so we strive to help them build their Digital HQ in an intentional way," says Casey. "The ultimate goal with all of our Slack implementations is to Improve the experience and outcomes of better collaboration."

The Slack practice is part of Thunder's continued expansion into key areas of cloud innovation and customer experience.

"We're really excited to have a practice devoted to Slack," Carter Wigell, Thunder CEO adds. "This has been part of our strategic plan ever since Salesforce acquired Slack. Being able to offer clients an integrated tool that connects employees, partners, and customers on a single platform (that people love to use) delights everyone involved - and we're all about making customers happy at Thunder."

Thunder offers a Slack Quickstart package to help lay the foundation for a successful launch of the Slack platform by providing accelerated guidance on setup and recommending a high-level approach for initial and ongoing enablement and adoption, and learning programs. Learn more at


Thunder is a pureplay Salesforce platform partner, proudly backed by Salesforce Ventures. Built by seasoned Salesforce professionals, they help businesses overcome their digital challenges and transform themselves into thriving organizations that produce results for both customer needs and company goals. Thunder offers services from strategy and design to execution and change management - across multiple clouds on the Salesforce platform. The customer-obsessed, partner-enabled company has a mission to make customers love Salesforce, forever. Follow Thunder on LinkedIn at and learn more at

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Thu, 06 Oct 2022 04:15:00 -0500 en text/html
Killexams : Top 10 Mobile App Development Companies In India 2023

The mobile applications are one of the best ways to reach the customers and build a brand presence that not only offers unique user experience but also helps the businesses to enhance their service offering considering the user feedbacks and reviews. If a simple feature like Push notification of mobile app development can build an impactful presence about your brand in the users’ mind, think what integration with latest technologies can offer.

The various trends of the mobile app development world such as on-demand mobile app development to PWA demands different sets of tech stacks and knowledge from the app developers. The app developers should have knowledge about the different programming language, tech stack, tools and resources that can make the app development process more accurate and efficient offering promising results to the app users.

In India, there are tons of technically sound and established mobile app development companies, so it is hard to find the best and outstanding one in the pool of mobile app development companies. So to overcome this hassle the team of has made a list of Top 10 mobile app development companies in India 2023 who have been providing exceptional app development services to their global clients leveraging their years of experience, expertise, skills and knowledge. This guide will help people to choose the best and most reliable app development partner for their business needs. All the below listed mobile app development companies have their development center in India. 

Know The List of Top 10 App Development Companies in India 2023

1. Hyperlink InfoSystem
Hyperlink InfoSystem is one of the top app development companies with a team of 950+ experts including app developers, web developers, software developers, QA testers and many more. Their team of app developers are experienced, efficient and passionate to explore new ideas that Improve the user experience at the time of development of unique mobile apps. With more than a decade of experience, the team has delivered more than 4,500+ mobile apps, 2,200+ Websites, 120+ AI & IoT Solutions, 25+ Metaverse Solutions, 20+ NFT Marketplace, 140+ Games, 120+ Salesforce Solutions and various others for their 2,700+ global clients.

2. ValueLabs
ValueLabs is a global technology company specializing in Product Development, Data Technology, Design, and Consulting, powered by The Digital Flywheel™. Over the last 25 years, they have expanded to 26 locations, 7,000 associates, and 250+ clients worldwide. Winner of the prestigious Gold Stevie® Award for Best Employer (2021), their focus on employees and clients has resulted in industry-leading Net Promoter Scores (NPS) of 74 and 88, respectively.

3. Kellton
Kellton facilitates growth and helps businesses to become tomorrow's digital and smart enterprises. The company provides unique IT solutions for businesses operating in a variety of industrial verticals. It has extensive industry expertise in fields including insurance, finance, real estate, travel & tourism, and non-profit.

4. Experion Technologies
Experion Technologies' primary area of expertise is software development. The whole engagement is committed to developing digital software solutions for the clients. The team is an expert in web, Data Science, Analytics, ML, AI, Cloud, IoT, and Mobile technologies. Now, the company ranks among the top-rated, award-winning providers of digital product engineering services.

5. Infosys
Infosys Limited is an Indian-based MNC that provides business consulting, web and mobile app development, and outsourcing services. For businesses in the banking, insurance, manufacturing, and other sectors, Infosys offers software development, maintenance, and independent validation services. The company has 82 Sales and marketing offices and 123 development centers around the world.

6. SunTec
SunTec, a multi-process IT outsourcing company, offers a complete bouquet of services for mobile, web, data solutions, ePublishing, eCommerce and digital marketing. With ISO/IEC 27001:2013 certification for information security management systems and ISO 9001:2015 certification for Quality Management Systems, they have earned a global reputation for delivering measurable business results and solid values to their customers. 

7. Fueled
Fueled is an award-winning mobile app development company offering its services since 2007. The company provides app development, CRM, POS, CMS, ERP, CDP, Web Development, UI/UX Design, AR/VR, Blockchain, Chatbots, and many more. They serve Startups to Enterprise-Level Businesses around the world, and their major clients are MGM Resorts International, 9Gag, Harvard, Verizon, Crunchbase, etc.

8. QBurst
QBurst is a global product development and consulting company offering cognitive solutions and custom software development services for micro to large enterprises. QBurst is an end-to-end solution provider and R&D partner for many businesses. They provide robust digital solutions with enhanced user experience while making the development process enjoyable for clients and employees alike.

9. Zensar Technologies
Established in 1991, the firm employs over 10,000 people and has operations in 20 countries across the world. They specialize in the digital supply chain, artificial intelligence and automation, cloud infrastructure, data management, enterprise apps, and other cutting-edge technology. A provides phenomenal solutions to all clients by utilizing a pool of professional technocrats.

10. HData Systems
HData Systems is a digital solution service provider that aids companies in transforming their business into digital. Employees at HData Systems use a variety of technologies, including data science, big data, devops, cloud implementation, data visualization, and others, to assist organizations to make informed decisions that will help them expand.

Source:Top Software Companies

Sun, 16 Oct 2022 21:44:00 -0500 en text/html
Killexams : IPG strengthens Salesforce know-how with RafterOne acquisition

Dive Brief:

  • Interpublic Group (IPG) has acquired RafterOne, an e-commerce solutions provider focused on Salesforce, per a press release. Financial terms of the deal were not disclosed.
  • RafterOne will be paired with IPG’s customer experience and commerce shop MRM to deepen Salesforce capabilities across the network. The agency brings a global team of more than 500 employees and founders who sit on several Salesforce advisory boards. 
  • RafterOne works with business-to-business and business-to-consumer brands, with Skechers, Kind Snacks and The Company Store among its past clientele. More agencies are trying to strengthen their cloud-based offerings as marketers demand e-commerce transformation.

Dive Insight:

IPG’s RafterOne deal underpins the increasing importance of cloud-based technology know-how for agencies trying to capture more business around the e-commerce boom. Online retail saw a serious boost from the pandemic and is expected to jump from $3.3 trillion in sales today to $5.4 trillion by 2026, per Euromonitor forecasts cited by IPG in the announcement.

That said, the transition to digital is rarely an easy or simple one for brands to make, and agencies see an opportunity to fill the gaps by promising “end-to-end” commerce solutions that cover an array of functions like analytics, marketing and customer experience management. Much of recent M&A activity in the industry has gravitated toward performance media and commerce-oriented solutions, with RafterOne noteworthy for its size — IPG is netting hundreds of new specialists with the transaction — and close relationship with Salesforce. 

The agency’s founders are members of Salesforce advisory boards that guide product development and partnership decisions for the cloud-based computing behemoth. Additionally, RafterOne is a Salesforce Summit Partner, the highest certification given to the service’s implementation partners. 

Those bona fides may help IPG win more client business in areas it views as important to future growth. RafterOne has previously worked with MRM, with executives emphasizing a complementary cultural fit for the two agencies. 

“Our clients are looking for partners that help them adapt strategies and find new ways to interact with customers across physical and digital environments,” said IPG chief Philippe Krakowsky in a statement. “Salesforce has become a priority platform for marketers to thrive in the digital economy and RafterOne delivers highly personalized content that engages and converts in a measurable, precise and repeatable way.” 

IPG saw organic revenue, a key metric of agency health, up 7.9% in the prior quarter, aligning with an overall robust agency sector. The category has fared better than expected amid a tough macroeconomic environment that has led many brands to cut back on ad spending but has not seemed to temper investments in e-commerce and related fields. Omnicom in September launched Transact, a practice dedicated to connected-commerce consulting and online retail services. 

Mon, 03 Oct 2022 05:03:00 -0500 Peter Adams en-US text/html
Killexams : CallMiner Announces CallMiner for Salesforce on Salesforce AppExchange, the World's Leading Enterprise Cloud Marketplace

The MarketWatch News Department was not involved in the creation of this content.

WALTHAM, Mass., (BUSINESS WIRE) -- CallMiner, a leading provider of conversation intelligence to drive business improvement, today announced it has launched CallMiner for Salesforce on Salesforce AppExchange, empowering sales and support leaders with critical insights into recent customer and prospect interactions, such as voice-based calls, emails and text conversations. By gaining access to CallMiner within Salesforce, organizations can enhance visibility into customer journeys, Improve customer satisfaction and drive new revenue opportunities with existing customers.

Integrated directly with Salesforce, CallMiner for Salesforce is currently available on AppExchange at

CallMiner for Salesforce
Powered by artificial intelligence and machine learning, CallMiner enables organizations to analyze and uncover insights from customer conversations across multiple channels including voice calls, emails, texts, web chats and more. Presented within Salesforce, CallMiner delivers insights from these customer interactions to deliver sales and support teams the context they need to Improve sales and service effectiveness.

“CallMiner has always focused on empowering our customers with the right information at the right time, in a way that works for them, to ultimately drive transformational business change and growth. The availability of CallMiner on Salesforce AppExchange makes it easier to do just that,” said Paul Bernard, President and CEO, CallMiner. “With this new integration, we’re streamlining the delivery of CallMiner’s powerful insights, all from the convenience of Salesforce, so our customers can more efficiently identify areas of opportunity within their sales motions and drive impactful action.”

With CallMiner for Salesforce, organizations can:

  • Uncover root causes and maximize cross/upsell opportunities: By delivering account-level summaries and drill-down details of omnichannel customer interactions analyzed by CallMiner, organizations can better understand the root cause of issues and identify at-risk customers to proactively take action. Teams can also assess customer needs based on prior interactions to capitalize on upsell and cross-sell opportunities.
  • Expose and deliver the right insights at the right time: Organizations can customize the customer interaction and insight data they deliver to sales and support staff within Salesforce, without requiring them to log in to CallMiner. This includes aggregating voice of the customer (VoC) data into a holistic view to help drive next-best action and workflows based on customer needs.
  • Gain time to value with a simple, straightforward configuration: The flexible, configurable integration allows organizations to get up and running quickly with minimal IT support. This includes choosing from a menu of widgets during setup to configure the specific types of CallMiner data they want to share within Salesforce.

“CallMiner for Salesforce is a welcome addition to AppExchange, as they power digital transformation for customers by providing critical insights and intelligence into omnichannel customer interactions to drive business performance improvement," said Woodson Martin, GM of Salesforce AppExchange. "AppExchange is constantly evolving to connect customers with the right apps and experts for their business needs.”

CallMiner for Salesforce is available now on the Salesforce AppExchange at

About Salesforce AppExchange
Salesforce AppExchange, the world’s leading enterprise cloud marketplace, empowers companies, developers and entrepreneurs to build, market and grow in entirely new ways. With more than 7,000 listings, 10 million customer installs and 117,000 peer reviews, AppExchange connects customers of all sizes and across industries to ready-to-install or customizable apps and Salesforce-certified consultants to solve any business challenge.

Additional Resources

Salesforce, AppExchange and others are among the trademarks of, inc.

About CallMiner
CallMiner is the global leader in conversation intelligence to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more. To learn more, visit, read the CallMiner blog, or follow us on Twitter, LinkedIn and Facebook.

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SOURCE: CallMiner

Jessica Bettencourt
Inkhouse on behalf of CallMiner
(774) 451-5142


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Tue, 11 Oct 2022 01:00:00 -0500 en-US text/html
Killexams : FE International Advises on Acquisition of Focus on Force, a Digital Product Business, by K2 University

The MarketWatch News Department was not involved in the creation of this content.

FE International Advises on Acquisition of Focus on Force, a Digital Product Business, by K2 University

Oct 13, 2022 (PRNewswire via COMTEX) -- PR Newswire

NEW YORK, Oct. 13, 2022

FE International, Inc., the global market leader in mid-market technology mergers and acquisitions (M&A), announces the acquisition of Focus on Force, a Digital Products Business, by K2 University.

NEW YORK, Oct. 13, 2022 /PRNewswire/ -- Launched in 2014, Focus on Force specializes in training and certifications across the Salesforce ecosystem. The business offers courses to help students learn cloud computing and prepare them to take certification exams. Since its inception, the company has accumulated a customer list of some of the most reputable names in consulting, banking and accounting.

After building a hugely successful business for the past seven years and with over a decade of expertise in end-to-end Salesforce implementation, the Founder of Focus on Force, Martin Gessner, was approached by a multitude of parties interested in acquiring the business. Ultimately, he decided to engage FE International as an advisor. "FE has been a great partner in the exit process, and joining forces with K2 University will provide us the opportunity to expand the breadth and type of training we can provide to assist everyone from those entering the Salesforce community to experienced professionals. It gives us the network, infrastructure and support we need to be able to take that next big step in our growth, and we couldn't be more excited about what the future holds."

Wahridj Gergian, Managing Director of K2 University, said, "K2 University is delighted to welcome Focus on Force to the K2 group of companies. This collaboration means we can continue to reinforce our position as a developer of talent across the Salesforce ecosystem as well as providing Focus on Force's community an enviable range of training solutions that continue to help people and companies thrive in an era of technical innovation."

"Focus on Force is a market-leading business in its niche, and Martin has done an incredible job of scaling the company to its current size and success. With the Salesforce service market projected to grow even further, Focus on Force is well positioned for the new owner to scale the company and take it to the next level. We're very happy to have been able to work with Martin and the team to achieve a great outcome for both parties," said Founder and CEO of FE International, Thomas Smale.

About Focus on Force

Focus on Force is a market-leading online platform supporting learning and certifications in the Salesforce ecosystem. Since its launch in 2014, Focus on Force has served more than 100,000 individuals and built an A-list network of corporate clients with some of the largest names in consulting, banking and accounting.

About FE International

Founded in 2010, FE is known for its extensive network of pre-qualified international investors. Its team includes experts in exit planning, valuation, accounting, legal and more.

FE serves clients worldwide with headquarters in New York and regional offices in Miami, San Francisco and London. It was named one of The Americas' Fastest Growing Companies in 2022, 2021 and 2020 by The Financial Times and is also a three-time Inc. 5000 company.


Kevin Oh

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SOURCE FE International


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Thu, 13 Oct 2022 05:58:00 -0500 en-US text/html
Killexams : Indian Tech Firms Have Bigger Problems Than the Fed

The quarterly earnings season for India’s outsourcing firms has begun on a cautiously optimistic note. Tata Consultancy Services Ltd., the largest of the country’s software exporters, reported better-than-expected growth of 8% in net income. Its operating margin, which had slumped to a seven-year low of 23% in the three months to June, rose by 1 percentage point as Mumbai-based TCS dialed down on new hiring.  

From here on, however, things may get challenging. European clients, which typically account for a quarter to a third of Indian firms’ sales, are almost certain to cut their tech budgets — at least until the war in Ukraine comes to an end and energy supplies normalize. The more important US market may also disappoint as the Federal Reserve slows the economy to tame inflation.

Some American companies might still look to information technology to shed costs as they hunker down for a recession. That means new outsourcing orders. However, the pandemic-era splurge on IT is now in the rearview mirror for Indian vendors. The coders they could hire easily during Covid-19 lockdowns are getting restless with a lack of career progression since the reopening of the global economy. TCS’s attrition rate last quarter was more than 21%. 

All these are transient problems for an industry that came into its own at the start of the millennium — the Y2K bug put India on the world map of tech services. Two decades later, the publicly traded Indian software exporters garner more than $100 billion in revenue, employ 2 million people and have a market capitalization of nearly $350 billion. TCS alone is more valuable than International Business Machines Corp.

But size has come at the expense of agility. The outsourcing industry is all about helping global companies reduce friction at work, something that consulting firms have been doing better of late.

Managed tightly from headquarters in Mumbai or Bengaluru, Indian IT firms still have a strong labor-cost advantage when it comes to large-scale enterprise software. The locus of demand, however, is moving away from implementing technologies from SAP SE or Oracle Corp. at clients’ premises. Demand for cloud-based workflow automation has seen ServiceNow Inc.’s revenue surge sixfold since 2015, while sales at the San Francisco-based Atlassian Corp. have bulked up eightfold thanks to Jira, a cloud-based application for tracking projects.

The rapidly growing German startup Celonis SE, a pioneer in so-called process mining, claims to help customers “fix inefficiencies they can’t see.” Salesforce Inc., which owns the business productivity tool Slack, had a third of SAP’s revenue in 2017. Now it’s just 12% smaller. Shopify Inc. commanded a 19% share last year in digital-commerce software, against Oracle’s 6%, according to Bloomberg Intelligence.

In implementing new-age IT platforms, the Indian outsourcing players are lagging way behind the likes of Accenture Plc and Deloitte Consulting.

In 2015, Accenture acquired Cloud Sherpas, a small outfit of 1,100 employees of which 500 were Salesforce implementation consultants. Seven years later, cloud is a $26 billion business for Accenture, growing at 48% annually. Indian outsourcing firms have also ramped up cloud-based offerings, but they’re struggling to build scale in popular new technologies like the human-resource management system offered by Workday Inc.

Tech is now a big part of what consulting firms do. Which is why they’re getting into the nuts and bolts of their clients’ operations —  or at least boosting their capability to do so. McKinsey & Co., which in recent years has acquired more than 20 tech-related companies, hired Jacky Wright, previously Microsoft Corp.’s chief digital officer, as its first-ever chief technology and platform officer last month. Deloitte is aggressively recruiting coders and investing in training them on new technologies.

As the dividing line between business and tech blurs at global corporations, Indian software vendors risk falling further behind their consulting rivals. Outsourcing companies are comfortable talking to the in-house tech czars at large corporate clients. But when it comes to deciding priorities, functional heads are increasingly calling the shots. And they don’t speak the language of tech. A related trend is the rise of citizen developers — non-IT professionals coming up with automation applications for their teams using so-called low-code platforms such as Appian. 

Mind you, Salesforce and Workday implementation may not offer a ticket out of a global recession next year: The new IT players are also panic about demand. But at least they’re more plugged into the future of work — flexible, digital and often remote — than their traditional enterprise-software rivals. Top-tier Indian outsourcing firms should by now have built billion-dollar franchises around implementing the newer platforms. To get back into the game, they will need meaty acquisitions and a hard look at the state of work in their own firms, starting with freshers’ pay that has been stuck for nearly two decades at around 350,000 rupees ($4,250) a year. 

The Mint reported last week that entry-level positions in the Indian IT industry may be slashed by 20% in the financial year that will start next April. That might deliver the outsourcing firms a little breather on profit margins. But too much focus on the current slowdown may be unhealthy. It’s the future they need to confront — and make bold bets on.   

More From Bloomberg Opinion:

• A US Recession Will Also Reach India’s Tech Hub: Andy Mukherjee

• Pivot, or Godot? Markets Bet Waiting’s Almost Over: John Authers

• Labor Market Is Coming for Margins — or Worse: Jonathan Levin

This column does not necessarily reflect the opinion of the editorial board or Bloomberg LP and its owners.

Andy Mukherjee is a Bloomberg Opinion columnist covering industrial companies and financial services in Asia. Previously, he worked for Reuters, the Straits Times and Bloomberg News.

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