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600-455 techniques - Deploying Cisco Unified Contact Center Enterprise (DUCCE) Updated: 2024

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Exam Code: 600-455 Deploying Cisco Unified Contact Center Enterprise (DUCCE) techniques January 2024 by Killexams.com team

600-455 Deploying Cisco Unified Contact Center Enterprise (DUCCE)

Exam Name
Designing Cisco Unified Contact Center Enterprise

Exam Number :
600-455 UCCED

Exam Duration :
75 minutes

Questions in test :

Passing Score :
Variable (750-850 / 1000 Approx.)

Recommended Training :
Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1) 2.0

Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2) 2.0

Deploying Cisco Unified Contact Center Enterprise (DUCCE) 2.0

Exam Registration :

Real Questions :
Cisco 600-455 Real Questions

VCE practice questions :
Cisco Unified Contact Center Enterprise Specialist Practice Test

Describe the Features and Functionality of the Cisco Unified CCE Solution 23%

1. Describe the role of Cisco Unified Communications Manager in Cisco Unified CCE

2. Describe the role of voice gateways and Session Initiation Protocol proxy in Cisco Unified CCE

3. Describe the role of congestion control in Cisco Unified CCE

4. Describe the role of Cisco Unified Intelligent Contact Management (Unified ICM) in Cisco Unified CCE

5. Describe the role of CTI in Cisco Unified CCE

6. Describe the role of Cisco Unified Customer Voice Portal in Cisco Unified CCE

7. Describe the role of high priority traffic in Cisco Unified ICM

8. Describe the methods available to configure and use precision routing

9. Describe the role of Cisco Unified Mobile Agent in Cisco Unified CCE

10. Describe the role of Cisco Outbound Option in Cisco Unified CCE

11. Describe the methods available to secure the Cisco Unified CCE solution and their impact on system capacity and functionality

Identify the Design Considerations for Cisco Unified Communications Manager in a Cisco Unified CCE Solution 11%

1. Describe the Cisco Unified Communications Manager originated calls to Cisco Unified Customer Voice Portal

2. Describe the Cisco Unified Communications Manager options for transfer calls to agents involving SIP trunks

3. Describe the requirements for Cisco Unified Mobile Agent on Cisco Unified Communications Manager

4. Describe the impact of the multiline automatic call distributor functionality of Cisco Unified CCE on Cisco Unified Communications Manager

5. Describe the cluster over the WAN consideration for Cisco Unified Communications Manager

6. Describe the Cisco Unified Communications Manager redundancy options for centralized deployment

7. Describe the methods available to maintain end to end reporting for transferred calls

Identify the Network Design Considerations in a Cisco Unified CCE Solution 19%

1. Explain the failure scenarios with geographically separated Cisco Unified CCE deployments

2. Describe the quality of service usage within Unified Contact Center Enterprise solution

3. Explain the network requirements to support the Clustering over the WAN (CoW) deployment model for the Cisco Unified CCE solution

4. Describe the basic deployment models for the Cisco Unified CCE solution (single-site, multisite centralized, and multisite distributed)

5. Explain network requirements for the Cisco Unified Intelligent Contact Management visible and private network connections in a Cisco Unified CCE solution

6. Describe Cisco Finesse failover scenarios

7. Describe the factors that impact Cisco Unified Intelligence Center bandwidth usage

8. Describe the Test Other Side method used in Unified Intelligent Contact Management

9. Describe the high-availability options of all components supported in the Cisco Unified CCE solution

Identify the Design Considerations for Cisco Unified ICM, Cisco Finesse, Cisco Unified CVP, and Cisco Unified Intelligence Center in a Cisco Unified CCE Solution 23%

1. Explain call type usage within Cisco Unified ICM in Cisco Unified CCE solution

2. Describe the design consideration for administrative workstations when Unified CCE is deployed into two data centers (geographically separated)

3. Describe the impact for re-qualify call node in Cisco Unified ICM script

4. Describe the Cisco Unified Boarder Element and SIP proxy functionality within Cisco Unified CCE solution

5. Describe Post Call Survey functionality and its call flow

6. Describe Whisper Announcement functionality and its call flow

7. Describe Courtesy Call back functionality and its call flow

8. Describe Cisco Finesse features and its third-party gadgets

9. Describe the Cisco Finesse workflow

10. Describe the agent target rules feature of Cisco Unified ICM and the impact it has on the Cisco Unified CCE solution

Describe the Sizing Process for Contact Center Resources and Cisco Unified CCE Components


1. Describe common sizing inputs such as agent talk time, queue time, and wrap-up time and their impact on sizing contact center resources

2. Explain how Erlang calculations are used as part of the sizing for contact center resources

3. Describe the Packaged CCE capacity

4. Describe the sizing consideration for SIP proxy methods

5. Describe the factors that are used to size the components of the Cisco Unified CCE solution — including Cisco Unified Communications Manager, Cisco Unified CVP, and Cisco Unified ICM components, such as peripheral gateway, router, logger, and administrative workstations

6. Describe the factors that are used in sizing the bandwidth required for the Cisco Unified CCE solution

Describe the Virtualization Environment for Contact Center Resources and Cisco Unified CCE Components


1. Identify the VMware supported features

2. Describe the configuration considerations for NIC in virtualization environment

3. Describe the Cisco Unified Computing System B_Series fabric interconnection and the upstream network connectivity

4. Describe the design considerations for Cisco Unified CCE running on the Cisco Unified Computing System B_Series

5. Describe the design considerations for upstream IP switches when using the Cisco Unified Computing System C_Series

Deploying Cisco Unified Contact Center Enterprise (DUCCE)
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Deploying Cisco Unified Contact Center Enterprise
Question #77
A Cisco Unified Contact Center Enterprise solution is designed with geographic redundancy for the central controllers (with separate call routers
and loggers). If
Call Router Side A has device majority and its Ethernet private network NIC fails, which two events occur? (Choose two.)
A. Both sides go out of service for small period of time, Call Router Side A goes active, and Call Router Side B goes idle
B. Both sides go in service for small period of time, Call Router Side A goes active after negotiations with Call Router Side B, Call Router
Side B goes idle
C. There is no ability to make ICM configuration changes at Side B
D. The Call Router Side A stays active, while Call Router Side B goes idle
E. The Call Router Side B stays active, while the Call Router Side A goes idle
Answer: CD
Question #78
Which statement about the Cisco UCCE solution in the virtualized environment is true?
A. VMware NIC teaming whether in active-active or active-standby configuration on the UCS B/C series is supported
B. Nexus 1000V virtual distributed switch can be used but only for 500 agent deployment model
C. Cisco UCS VIC can be used on UCS C series TRC models
D. Spec-based virtualized servers based on Intel E5 26xx cpu family at speed 2.40 GHz is supported
Answer: D
Question #79
Which setup is correct when you configure the Cisco UCS B VICs to reach the Fabric Interconnect Switches for the Cisco UCCE on UCS B
A. Disable the Fabric Failover only when the UCS B FI connects to a Disjointed L2 domain in the upstream network
B. Enable the Fabric Failover to reach both Fabric Interconnect A and B in HA paths
C. Disable the Fabric Failover option.
D. Enable the Fabric Failover only when the UCS B FI connects to a Common L2 domain in the upstream network
Answer: C
Question #80
In a Cisco Unified Contact Center Enterprise deployment with geographically redundant central controllers, a new site is added with new
redundancy requirements for Administration. Which option is the recommended configuration?
A. 1 - Primary AW, 1 - Secondary AW
B. 1 - Primary AW, 1 – Administration Client
C. 1 - Secondary AW, 1 – Administration Client
D. 2 - Primary Administration Client, 1 - Secondary Administration Client
Answer: A
Question #81
Which two system responses are valid if the Cisco UCCE (centralized deployment with remote branches which includes agents, phones and
desktops only) and the remote branch lose the public network connection to both of the data centers? (Choose two.)
A. The Cisco Finesse server automatically signs the agent out of the system
B. The voice gateway detects the loss of connection to the Cisco Unified CVP call server. The voice gateway then executes local bootstrap
TCL script, answers the call, and forwards it to the hunt group
C. Agents continue to have access to historical reports
D. The active call that arrived at the local PSTN connection and was answered by agent at that site remains active
E. The voice gateway detects the loss of connection to the Cisco Unified CVP call server. The voice gateway then connects to the
communication manager
Answer: AD
Question #82
In Cisco Finesse 10.0(x), Which is the last operation a supervisor needs to perform in order to intercept the call?
A. after a supervisor has transferred the call
B. after a supervisor has selected a talking agent for monitoring
C. after a supervisor has started monitoring a call
D. after a supervisor has barged into a call
Answer: D
Question #83
Under which circumstance(s), can the Public/Visible network share the WAN with the Private network in the Cisco UCCE Clustering over the
WAN deployments?
A. SONET WAN with multiple edge devices per Data Center to connect to the SONET ring
B. under no circumstances
C. MPLS WAN with a single edge device per Data Center that connects to multiple 1 Gbps WAN circuits and the failover between the
WAN circuits is less than 500 ms.
D. MPLS WAN with multiple 1 Gbps WAN circuits and a fast 100 ms Round Trip latency between Data Centers
Answer: B
Question #84
Which two options are the maximum number of concurrent reports supported by CUIC? (Choose two.)
A. Up to maximum agent capacity for historical report using live data
B. 100 concurrent Historical reports
C. 800 concurrent Real-time reports
D. 400 concurrent Real-time reports
E. 400 concurrent Historical reports
Answer: AD
Question #85
Which three statements about the Cisco Unified CVP Post Call Survey (PCS) are true? (Choose three.)
A. The mapping of a dialed number pattern to a PCS number enables the PCS feature for the call
B. PCS lets you schedule a call to the caller at a later time
C. For reporting purposes, the PCS call has the same call key information
D. The value of the user.microapp. is PCS controls whether the call is transferred to the PCS number
E. SIP REFER call flow is required to trigger PCS
F. The call context for the PCS includes GUID and all context up to the point where the call is transferred to the agent. Context that the
agent creates after the transfer is not included in the PCS context
Answer: ADF
Question #86
Which statement about when you deploy Cisco UCCE 12,000 agent deployment model where each physical CPU core is mapped 1-1 with a
vCPU is true?
A. You can overload/over-subscribe the vCPU/cores on the UCS servers as long as the total CPU reservations are within 65 percent of the
available CPU of the host (there is spare room in CPU computing resources).
B. You cannot overload/over-subscribe the vCPU/cores on the UCS servers even if you do not over-subscribe the computing resources in
MHz on each server host.
C. You can overload/over-subscribe the vCPU/cores on the UCS servers as long as the memory reservations are within 80% of the
available memory of the host.
D. You can overload/over-subscribe the vCPU/cores on the UCS servers as long as you do not over-subscribe the computing resources in
MHz on each server
Answer: B
Question #87
Refer to the exhibit.
In a Cisco Finesse 10.0(x) deployment, in Supervisor Gadget under the Queue Statistics pane, which option describes what the Other column
A. number of agents assigned to the queue who are on inbound calls
B. number of calls handled by the agents associated with that queue
C. number of agents assigned to the queue who are on outbound calls
D. number of agents assigned to the queue who are on internal consult calls
Answer: D
Question #88
Which three options are valid when Cisco Unified Customer Voice Portal comprehensive call flow and survivability service handles SIP
REFER? (Choose three.)
A. SIP trunk alternate destination routing (ADR) must be disabled for REFER
B. An application-controlled alternative is to set an ECC variable (user.sip.refertransfer) to the value y in the Unified ICM script
C. Router requery on a failed SIP Refer transfer where the survivability service is not handling the SIP Refer request
D. Direct Refer transfer using label works only if Send To VRU node is NOT used before the Refer
E. Unified ICM sends Unified CVP a routing label with a format of rfXXXX
F. Standalone Cisco Unified CVP with ICM Lookup label
Answer: BCE
Question #89
Which two features does the SIP Proxy provide when deployed with Cisco UCCE, Cisco Unified CVP? (Choose two.)
A. demarcation point between networks
B. centralized dial plan
C. SIP VXML voice browser
D. N+1 or N:N redundancy
E. load balancer for HTTP and SIP
Answer: BD
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Cisco Enterprise techniques - BingNews https://killexams.com/pass4sure/exam-detail/600-455 Search results Cisco Enterprise techniques - BingNews https://killexams.com/pass4sure/exam-detail/600-455 https://killexams.com/exam_list/Cisco Compliance vs. Security in Enterprise Networking: the Cisco Approach

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Organizations all over the world are entering a period of extended — and potentially permanent — hybrid work. As more people do their jobs outside the traditional office, IT administrators are becoming overwhelmed with managing hybrid workers, devices, and all the complexities that come with it.

The changing workplace underscores the importance of ensuring that organizations remain secure, comply with regulations, and protect their employees/data from cyber threats.

Security and compliance are core to Cisco Webex 

Cisco has been providing secure access and collaboration for many years. I recently tapped a panel of experts from Cisco to outline how the vendor is helping organizations achieve security and compliance in collaboration as they enter a new era of hybrid work.

I spoke with Radhika Chagarlamudi, vice president of Cisco Webex Platform and Infrastructure Engineering, and Niraj Gopal, director of product management for Webex Enterprise Security and Compliance, in my first three-person ZKast interview. Highlights of the ZKast video, done in conjunction with eWEEK eSPEAKS, are below:

Security and compliance are both important but very different 

  • Security and compliance are interchangeably used terms because both have to do with managing risk. But there is a different between the two.
  • Security is the implementation of technical controls that protect the confidentiality, integrity, and availability of an organization’s critical assets—both physical assets and data. 
  • Compliance is the process of implementing controls—whether it’s a solution provider, an enterprise, or a regulation mandating those controls. 
  • Security and compliance provide people with trust that they’re being protected.
  • For example, a security control is when an organization ensures that passwords are rotated frequently, while compliance is the process of validating that an organization actually rotated those passwords.

Security is integrated into Webex 

  • Cisco’s approach is unique because security is built into every Webex feature from the start, rather than being an add-on.
  • Cisco follows a 360 approach to security, where it examines the overall application attack surface and builds controls into the app to mitigate those risks. 
  • When it comes to user identity, everybody must be authenticated on their device. Only then can a user host a meeting, share files, or perform other actions.
  • Cisco also offers data loss prevention (DLP) by integrating with threat intelligence industry partners like Talos.
  • Since every organization is different, Cisco provides additional controls to fine tune individual deployments through the Control Hub—a single pane of glass for the Webex suite.
  • Control Hub simplifies the process for administrators by allowing them to set policies for specific groups and workflows.

Lack of awareness could cause businesses to violate policies 

  • Enterprise users are often unaware that they’re violating compliance policies, such as by using a personal device to forward a file to co-workers and exposing the organization to malware.
  • Cisco has controls that protect external collaboration. DLP policies follow users, no matter who they’re talking to externally. 
  • On the data governance end, Cisco classifies conversations based on content. For instance, a message announcing a company picnic is classified as public, whereas a shared confidential file is classified as restricted.

End-to-end encryption is a must have in collaboration 

  • Cisco specializes in end-to-end-encryption for meetings and messaging to protect content in the cloud. 
  • Cisco has built its own security endpoint within Webex—a combination of hardware and software.
  • Cisco provides end-to-end encryption for both room devices and third-party devices to secure the entire collaboration experience, whether participants are joining a meeting at work or at home with a personal laptop. 
  • When a user is in a secure meeting, the devices visibly show (with a badge on the screen) that the experience is end-to-end encrypted.
  • The Webex meeting client itself also shows that the identity of the participants in that meeting has been verified.

Webex has a broad partner ecosystem 

  • Cisco has an open Webex ecosystem, where it partners with the best-in-class security and compliance providers. 
  • Cisco has one of the biggest partner ecosystems in industry with 15-plus partners.
  • Cisco has a developer portal that lists of all of its public application programming interfaces (APIs), which developers use to build integrations. 
  • Cisco takes a similar approach with security through a public events API, which can be integrated into any tool or partner solution. 
  • Cisco also works with some competitors like Microsoft. For example, Microsoft Cloud App Security (MCAS) can be used with Webex without additional license fees.

Buyers should use security and compliance as part of the decision criteria 

  • When considering a collaboration solution provider, organizations should look for:
  • A company that’s not just checking the box for security, but has security built into its DNA.
  • The right security capabilities that align with the organization and its requirements.  
  • A company that values data privacy and transparency. Cisco conducts third-party penetration tests and shares the results with its customers—an example of the company’s privacy and transparency.
  • A company that goes beyond compliance basics like FedRAMP and keeps up with global certifications.

Zeus Kerravala is an eWEEK regular contributor and the founder and principal analyst with ZK Research. He spent 10 years at Yankee Group and prior to that held a number of corporate IT positions. Kerravala is considered one of the top 10 IT analysts in the world by Apollo Research, which evaluated 3,960 technology analysts and their individual press coverage metrics.

Mon, 30 Aug 2021 11:59:00 -0500 en-US text/html https://www.eweek.com/enterprise-apps/compliance-vs-security-in-enterprise-networking-the-cisco-approach/
Cisco: Enterprise Focus, Security Set Cius Apart From Tablet Crowd

Cisco's Cius will be an enterprise game-changer because it consolidates all of a business user's most important unified communications (UC) tools, and offers them in a mobile device with built-in enterprise security. That's the key difference between the Cius and tablet market dynamos like Apple's iPad, Cisco said Wednesday: a truer enterprise-grade experience that also creates upset opportunities for Cisco solution providers focused on UC, video and virtualization.

That was the message from Cisco collaboration executives, who in a media event in New York and other locations Wednesday offered the most details yet on how Cisco will position Cius in the rapidly-crowding tablet arena.

"We believe we sunk a lot of technology into this device," said Tom Puorro, senior director, product management, collaboration solutions at Cisco. "We've designed the device to be very broad in its capabilities, and [not just designed] for a particular use case. [This is] a lot of power focused on the enterprise user."

The Cius' on-board security offerings include Cisco hardware-accelerated encryption, network security, certificate management, virtual private network, enterprise access, mobility security and policy management tools. It's the only tablet out there with built-in enterprise security, according to Puorro, and IT managers can tailor policy controls to the needs of their Cius fleets.

"They can make it very loose, or very firm," Puorro said.

Cius, which Cisco introduced a year ago to the day at Cisco Live 2010, weighs 1.5 pounds, includes a front-mounted 720p HD camera, a 7-inch VGA touch-target display, a 5-megapixel rear-facing camera and other features. It runs an Intel Atom 1.6 Ghz processor, with 32 GB of flash memory.

It's supported by Cisco's UC Manager and natively supports Cisco TelePresence, Cisco's Jabber instant messaging client, Cisco's WebEx communications software, and Cisco Quad, the vendor's social networking-flavored collaboration platform. It also supports virtual desktop infrastructure (VDI), using Citrix, VMware and Wyse platforms and devices, per a previous Cisco announcement. Cius outguns even business-focused tablets like Research In Motion's PlayBook, Cisco executives said, because Cius extends the reach of Cisco's total UC offering all the way to the mobile edge.

Earlier Wednesday, Cisco debuted AppHQ, an application development platform for Cius users that in theory will allow companies better control over what business applications their Cius tablet users have access to.

Cius users can access Google's Android Marketplace as they would using any Android device. But Cisco AppHQ gives businesses the ability to both highlight and limit what applications they want their employees to use. AppHQ further has a "store within a store" function: a Cisco-hosted, private app storefront that business users can customize with their own logos, and through which they can offer specific applications to their employees based on company policy. Those controls are useful, for example, when IT managers want to direct users to applications that are pre-validated to work interoperably with Cisco platforms, and have the necessary security built in to work on their enterprise networks.

"I buy what I want for bulk licenses, and put them there for my users to consume," Purro explained. "This is not a Draconian consumer store."

The applications included in AppHQ are chosen by Cisco, which on Wednesday also said it would be expanding its Cius app development program with an announcement at the upcoming Cisco Live conference in Las Vegas, July 11-14.

Next: More Details On Cisco Cius Pricing, Availability

Cisco hasn't confirmed the exact list price for Cius, but on Wednesday reconfirmed an estimated street price below $750 for the Wi-Fi only version of the tablet. Volume discount programs will bring the price per unit below $700 -- likely about $650, Puorro said. Cius is scheduled for global availability on July 31, and 4G versions will be available through Verizon and AT&T this fall.

Basic AppHQ access is included with all Cius units. Customers that want to use the "store within a store" function will pay an additional fee, which hasn't yet been confirmed by Cisco, according to Puorro.

All of the Cius' core functions, including VDI, can be accessed without the Cius' docking unit, which is sold separately for what Cisco executives told CRN will be about $400. The docking unit adds a handset, speakerphone and USB and Bluetooth connectivity for keyboards, mice and other peripherals. According to Cisco, more accessories -- including Cius cases -- will be available later this year.

Cisco put Cius in field tests with hundreds of users around the world as part of a beta program over the past six months, according to Puorro. Wednesday's event included positive feedback from several Cisco Cius customers, including Verizon, the University of Wisconsin-Whitewater and Palomar Pomerado Health, that deployed between a dozen and two dozen Ciuses in their employee bases.

Purro admitted the Cius unit, physically, is a bit bulkier than an iPad but was necessary because Cisco wanted to include a replaceable battery for the tablet, and also drive high quality audio with fatter speakers.

Overall, insisted Puorro, if business users are going to adopt tablets in greater numbers, they'll ultimately seek an enterprise-centric experience, not a consumer-focused device brought into enterprise.

"People are trying to use consumer-grade products in the enterprise, and a lot of that ends up as base functionality: e-mail, accessing the Web and watching movies," Puorro said. "[You] want more out of the device. This is a consolidation of many devices."

Cisco worked closely with Google during the development phase, Puorro said. Current Ciuses run the Froyo, or version 2.2, release of Android. Cisco will be skipping version 3.0, also known as Honeycomb, and the next major update for Cius' Android OS will come when Google releases Ice Cream Sandwich, which reportedly will be a melding of Google's Honeycomb-focused tablet software and its Gingerbread, or version 2.3, smartphone software into one platform.

Next: Cius' Appeal For Cisco VARs Cius became available for Cisco Master and Advanced Unified Communications partners in late March. Cius is particularly appealing for Cisco solution providers because it cuts across all of Cisco's major business architectures, allows partners to pinpoint network upgrade opportunities to run data, voice and video more effectively for customers. AppHQ can leverage partner skills for app development, particularly when vertical-specific applications are involved, according to Cisco.

"The hope is to have apps living there that leverage Cius integration with U.C.," said Richard McLeod, senior director, collaboration sales for Cisco's Worldwide Partner Organization. "You've taken those apps you're comfortable with, and they're tightly integrated with your business process. [That's] where the real power of a Cisco VAR steps in."

Steven Reese, director of solutions marketing for Nexus Information Systems, a Plymouth, Minn.-based solution provider and top Cisco VAR, said there's a shift going on in which customers are moving from "best of need" networks to upgraded network architectures that can seamlessly support voice, video and data and the myriad mobile devices that use those applications on the go. Cius, with its many functions, fits neatly in that shift, he said.

Features like the AppHQ platform add to a VAR's ability to customize the mobile experience for business users, Reese said, because the VAR can sell the infrastructure and the device, add professional and managed services behind those elements, and provide a tailored app deployment experience that leverages secure, pre-validated apps and creates opportunity for custom development.

"Now that I can create my own enterprise app store, I can say this application is already integrated with our back office processes, your unified communications are going to be there, and it's tested and proven and built into that application," Reese said. "That's a repeatable sales process."

Reese said Nexus is pushing Cius toward its health care, state and local government, K-12 and education customers. There's been a lot of positive feedback based on Cius use cases, Reese said, and Nexus is also focused on app development for the tablet with third party developer partners.

Cisco solution providers can't yet brand the AppHQ for their own use -- that is, private-label the AppHQ platform as their own, branded app store -- but McLeod said Cisco is discussing that as a possibility for partners.

Cius adoption is also happening within Cisco. Internally, about 1,500 Cisco employees have personal Cius units so far, according to Cisco executives.

Sun, 10 Dec 2023 10:36:00 -0600 text/html https://www.crn.com/news/networking/231000749/cisco-enterprise-focus-security-set-cius-apart-from-tablet-crowd
Best IT Certifications for 2024

Earning specialized certifications is a surefire way to advance your career in the IT field, regardless of industry or current career level. The right certification validates your skills and knowledge, which makes you more desirable to future employers who want to attract and retain the best employees. Below, we’ll explore the top IT certifications and share how to examine your goals to choose the right path forward. 

We’ve narrowed IT certifications into specific categories to help IT professionals assess what’s available and pursue the best certifications to show their willingness to learn and develop the in-demand career skills employers want.

Best database certifications 

Database platforms have changed greatly over the years, but database technology remains important for various applications and computing tasks. Available certifications for IT professionals include those for database administrators (DBAs), database developers, data analysts and architects, business intelligence, and data warehousing specialists, and other data professionals.

Obtaining database certifications demonstrates an understanding of database concepts, design, implementation, administration and security. This can boost your credibility in the job market and show potential employers that you have the skills needed to work with databases. The best database certifications include the following:

Best SAS certifications 

SAS is one of the world’s leading firms for business analytics, data warehousing and data mining. Today, the SAS Global Certification Program offers 23 credentials across categories including foundation tools, advanced analytics, business intelligence, data management and administration.

SAS programmers remain in high demand, with a quick search of job boards showing thousands of open positions. Obtaining SAS certification shows employers that you are proficient in the company’s popular suite of tools. Some of SAS’s certification programs include the following: 

Many professionals earn certifications to help navigate their career paths. According to the IT Salary Report, 92 percent of information technology professionals have at least one certification.

Best Cisco certifications 

Cisco Systems is a market leader not only in networking and communications products, but also storage networking and solutions for data centers. Cisco offers a variety of certifications for IT professionals, ranging from entry level credentials to expert-level exams. 

These certifications prepare professionals for Cisco-related careers. A search of job boards reveals thousands of open positions for Cisco experts, underscoring the continued relevance of these skills. Some of Cisco’s certifications include the following:

Best Dell certifications 

Dell Technologies remains one of the world’s leading computing companies. In addition to its well-known hardware lineup, Dell also offers solutions for networks, storage, servers, gateways and embedded computing, as well as a broad range of IT and business services.

Becoming certified in Dell products can help make IT professionals competitive in engineering roles for server, virtualization, networking, systems, integration and data security. Additional roles include consultants, account executives, system administrators, IT managers and deployment managers.

Best mobility certifications 

In the mobile era, it has become increasingly important for network engineers to support local, remote and mobile users, as well as provide proper infrastructure. The focus on application and app development now leans more toward mobile environments, requiring security professionals to thoroughly address mobility from all perspectives.

Due to the fast-changing nature of mobile technology, not many mobility certifications have become widely adopted. However, a few of the top mobility certifications can help IT professionals stand out in this rapidly evolving field. 

If part of your job includes selling and implementing an IT solution, you may want to pursue the best sales certifications. You’ll show your organization that you’re willing to go above and beyond to reach sales targets.

Best computer hardware certifications 

As remote and computer-based work has become more common, it’s more important than ever that businesses and individuals be able to maintain their hardware. While discussions about potential computer-related jobs often revolve around software work and coding, jumping into the IT field by becoming a computer technician is an excellent starting point.

Today, thousands of hardware technician jobs are available across the country. Entering this industry becomes more accessible for those who acquire computer hardware certifications. These certifications can showcase your expertise and proficiency in the upkeep of computers, mobile devices, printers and other hardware components.

Best Google Cloud certifications 

IT pros with solid cloud computing skills continue to be in high demand as more companies adopt cloud technologies. Today, Google Cloud is one of the market leaders in the cloud computing space. 

Regardless of where you are in your IT career, engaging with certification programs can demonstrate your willingness to keep on top of rapidly evolving cloud technologies. To that end, Google has introduced a host of certifications for its cloud platform, including the following: 

Best evergreen IT certifications

In the fast-changing world of technology, it can help to focus on certifications that have stood the test of time. “Evergreen” refers to certifications that remain popular year after year. 

The top evergreen certifications are based on recent pay surveys in IT, reports from IT professionals about certifications they want or pursue the most, and those that appear most frequently in online job postings. Obtaining these credentials is one step toward ensuring that your skills remain relevant for a long time: 

Best IT governance certifications 

IT governance provides structure for aligning a company’s IT with its business strategies. Organizations faced with compliance rigors always need experienced IT pros who can see the big picture and understand technology risks. This means certified IT governance professionals are likely to remain in high demand.

Earning one of the following certifications proves a commitment to understanding the role of IT governance and its position in a company’s current and future success. Getting certified can validate your expert knowledge and lead to advanced career opportunities.

Best system administrator certifications 

An IT system administrator is responsible for managing and maintaining the information technology infrastructure within an organization. The position demands sought-after career skills, ranging from configuring and maintaining servers and clients to managing access controls, network services, and addressing application resource requirements.

If you’re in charge of managing modern servers, there’s a long list of tools and technologies that system administrators must master. Obtaining some of the most prominent system administrator certifications can demonstrate your mastery to potential employers. 

Best ITIL certifications 

ITIL, or Information Technology Infrastructure Library, was developed to establish standardized best practices for IT services within government agencies. Over the ensuing four decades, businesses of all types embraced, modified, and extended ITIL, shaping it into a comprehensive framework for managing IT service delivery. 

The ITIL framework remains the benchmark for best practices in IT service and delivery management, offering certification programs that cater to IT professionals at all levels. These training and certification courses ensure that IT professionals stay well-prepared for the ongoing evolution in IT service delivery management. There are four certifications in the ITIL certification program:

Best enterprise architect certifications 

An IT enterprise architect is responsible for designing and managing the overall structure and framework of an organization’s information technology system. Enterprise architect certifications are among the highest that an IT professional can achieve; fewer than 1 percent ultimately reach this level. 

Enterprise architects are among the highest-paid employees and consultants in the tech industry. These certifications can put IT professionals on a path to many lucrative positions. The average worker earns over six figures annually. Some top enterprise architect certifications are listed below:

To become an enterprise IT architect, you’ll need knowledge of systems deployment, design and architecture, as well as a strong business foundation.

Best CompTIA certifications

CompTIA is a nonprofit trade association made up of more than 2,000 member organizations and 3,000 business partners. The organization’s vendor-neutral certification program is one of the best recognized in the IT industry. Since CompTIA developed its A+ credential in 1993, it has issued more than two million certifications.

CompTIA certifications are grouped by skill set and focus on the real-world skills IT professionals need. Armed with these credentials, you can demonstrate that you know how to manage and support IT infrastructure. 

Best Oracle certifications 

A longtime leader in database software, Oracle also offers cloud solutions, servers, engineered systems, storage, and more. The company has more than 430,000 customers in 175 countries. 

Today, Oracle’s training program offers six certification levels that span 16 product categories with more than 200 individual credentials. Considering the depth and breadth of this program — and the number of Oracle customers — it’s no surprise that Oracle certifications are highly sought after. 

Vendor-specific certifications address a particular vendor’s hardware and software. For example, you can pursue Oracle certifications and Dell certifications to become an expert in those companies’ environments.

Best business continuity and disaster recovery certifications

Business continuity and disaster recovery keep systems running and data available in the event of interruptions or faults. These programs bring systems back to normal operation after a disaster has occurred.

Business continuity and disaster recovery certifications are seeing a healthy uptrend as new cloud-based tools grow in popularity. While business continuity planning and disaster recovery planning have always been essential, they’re becoming more critical than ever — and IT certifications are following suit.

Tue, 02 Jan 2024 09:59:00 -0600 en text/html https://www.businessnewsdaily.com/10953-best-it-certifications.html
Cisco uncorks AI-based security assistant to streamline enterprise protection

With Cisco AI Assistant for Security, enterprises can use natural language to discover policies and get rule recommendations, identify misconfigured policies, and simplify complex workflows.

Cisco has unveiled its natural language-based AI Assistant for Security aimed at helping enterprise customers better assess security situations, eliminate configuration errors and automate complex tasks.

The Cisco AI Assistant for Security will first be implemented as part of the vendor's cloud-based Firewall Management Center and Cisco Defense Orchestrator services. Cisco’s Firewall Management Center is a centralized platform for configuring, monitoring, troubleshooting and controlling Cisco Firepower Next-Generation Firewalls. The orchestrator platform lets customers centrally manage, control and automate security policies across multiple cloud-native security systems.

Among the goals of the AI Assistant are to reduce the time it takes for customers to respond to potential threats and simplify the entire security process.

"Using natural language, an administrator can iterate with the AI Assistant to do things like discover and identify all the policies that control access to an application, define a new policy or rule for the administrator, and implement the policy," said Jeetu Patel, executive vice president and general manager of security and collaboration at Cisco, in a blog about the news.

"The AI Assistant can also identify duplicate or misconfigured security policies from amongst thousands of existing policies and make recommendations for resolving them. To me, this is mind-blowing, because this is a level of intelligence that just isn't possible without AI," Patel stated.

In addition, Patel said the security assistant will let customers describe and contextualize events across email, the web, endpoints, and the network to tell security operation center analysts exactly what happened, the impact, and best next steps to take to remediate problems and set new policies.

Cisco first talked about the security assistant at its Live event in June, saying an AI-based assistant will provide easy-to-use situation analysis for network and security teams, correlating intelligence across the Cisco Security Cloud and relaying potential impacts; going forward, customers "won't need to have a Ph.D. to manage a firewall policy," Cisco stated.

In addition to the Assistant, Cisco added a new security feature across its firewall family that lets security teams see into traffic to look for malware without having to decrypt it first. 

"Decrypting traffic for inspection is resource-intensive and fraught with operational, privacy, and compliance issues," Patel stated. With the 7.4.1 Operating System, which is now available, the system can analyze encrypted traffic to identify indicators of malicious behavior that humans can't, and it does so without decrypting, Patel stated.

"For instance, an insulin pump that's running certain operating systems cannot run an end-point client. If it gets attacked by malware that communicates with the outside world via encrypted traffic, you can lose control of the insulin pump," Patel wrote. "With Encrypted Visibility Engine, you can now block this at the firewall."

Tue, 05 Dec 2023 10:00:00 -0600 en text/html https://www.networkworld.com/article/1251383/cisco-uncorks-ai-based-security-assistant-to-streamline-enterprise-protection.html
Can You See Me Now? Why Cisco Thinks Video Is Set To Soar In The Enterprise

Video Gains New Ground

If the explosion of social media in the business world has told us anything, it's that younger generations can certainly shake things up in the workplace.

And just as it did with Facebook and Twitter, a new generation of managers is about to make videoconferencing in the enterprise more prevalent than ever.

According to Cisco's 2013 Global Young Executives' Video Attitudes Survey -- which surveyed more than 1,300 global executives under the age of 34 -- business-class video solutions are poised to take off big time over the course of the next five years. Here are a few of the study's most telling, and most shocking, findings.

Executives Are Planning For Video Now

If Cisco's findings prove anything, it's that the number of young executives planning to use video over the next five to 10 years is far from insignificant.

The survey found that three out of five executives under the age of 34, or roughly 61 percent of the survey-takers, have plans to leverage business-class video more heavily in the future. That number was even greater among workers who aspire to manage large teams -- meaning those with 51 or more members -- with 70 percent of those respondents saying they plan to adopt video in five to 10 years.

Video's 'Significant And Positive' Impacts

According to Cisco's findings, young executives are embracing video for a number of reasons, with 87 percent of overall respondents believing the technology will have a "significant and positive impact" on their organization.

The most common benefits of video cited by respondents were memorizing visual cues, to "be there" with colleagues and clients without travelling, and to share content in realtime. Other common benefits included reducing travel costs and enhancing the experience for telecommuters.

In addition, nearly nine out of 10 young executives said a company's investment in video is taken into consideration when they are looking at job offers. According to Cisco, respondents said that enterprisewide commitment to video technology makes them "feel like the company cares about using technology to fuel business growth."

Video Critical For Global Businesses

Besides reduced travel costs and more "face time" with clients, Cisco's survey-takers said a major benefit of video is helping global organizations overcome language barriers.

In fact, of those respondents who said they've been challenged by language differences in their organizations, 94 percent of them said video could help. According to these executives, video helps overcome language differences by giving conference attendees visual cues, and allowing them to notice when others don't understand a concept. Video, versus voice solutions, tend to give conference-goers a better feel of how the conversation is going, and if everyone is on the same page, survey-takers said.

Video In The Future

While Cisco's survey proved young executives have big plans for video, it also showed there are capabilities those executives would like to see in video solutions that they don't see today.

Fifty-four percent of respondents, for example, expressed an interest in being able to customize their video experience to a greater extent. Types of customization they're interested in include cutting a video recording from a meeting to share via social media tools, or being able to privately watch or scan content from earlier in a meeting to catch up after joining the meeting late.

Twenty-one percent of respondents said they are interested in realtime language translations -- i.e., closed captioning for telepresence -- or pop-up bubbles that pull up background information on participants' LinkedIn.

Keeping It Simple

The majority of young executives surveyed plan to use video over the next five to 10 years. But many of them also said they would use it more today if it were as simple to use, and as a pervasive, as other enterprise communication tools, like desk phones, mobile devices or email.

According to Cisco, 84 percent of survey-takers said they'd leverage video today for at least one out of every four interactions if it were easier to use and more readily available. Meanwhile, 53 percent considered themselves "would-be power users," who would use video for 50 to 100 percent of their non-face-to-face interactions if the technology were more pervasive.

Quality Counts

As much as young executives value video, they also get fed up when its quality is low, Cisco's study found.

The majority of respondents, in fact, said they would rather not use video solutions at all than use them when performance seemed sub-par. According to the study, only 25 percent of respondents said low-quality video would be acceptable for internal meetings, 12 percent said it would be acceptable for customer meetings, and even a slimmer 10 percent said they would use a low-quality video solution for "critical communications," meaning conferences with board members or C-level executives.

Camera Shy

While video may be the enterprise communication tool of the future, there are some instances, Cisco's study found, when employees shy away from the technology.

According to Cisco, the top five reasons for a young executive to opt out of a video call were having a messy office, personal appearance concerns, wanting to multitask, needing to eat, or just being generally uncomfortable on video.

Thu, 08 Aug 2013 01:05:00 -0500 text/html https://www.crn.com/slide-shows/networking/240159641/can-you-see-me-now-why-cisco-thinks-video-is-set-to-soar-in-the-enterprise
Cisco Systems Inc CSCO

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Enterprise Storage

VMware embraces DPUs to stretch the use of CPUs

VMware eases the use of SmartNICs based on digital processing units to handle networking, security, storage, and other processes, freeing up enterprise-server CPU cycles.

By Michael Cooney

Oct 04, 2022 5 mins

VMwareEnterprise StorageCloud Computing

Mon, 11 Dec 2023 10:00:00 -0600 en_US text/html https://www.networkworld.com/enterprise-storage/
Mojo Networks

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Sat, 21 Aug 2021 12:00:00 -0500 en-US text/html https://www.sdxcentral.com/directory/mojo-networks/
Cisco Systems Inc.

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