500-052 study help - Deploying Cisco Unified Contact Center Express (UCCXD) Updated: 2024
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Exam Code: 500-052 Deploying Cisco Unified Contact Center Express (UCCXD) study help January 2024 by Killexams.com team
500-052 Deploying Cisco Unified Contact Center Express (UCCXD)
Exam Number : 500-052 UCCXD
Exam Title : Deploying Cisco Unified Contact Center Express
Duration : 60 Minutes (45-55 questions)
Available Languages : English
Register : Pearson VUE
The Deploying Cisco Unified Contact Center Express (500-052) test is a 60 -minute test with 45 - 55 questions. This test tests a candidate's knowledge of the design, implementation, and operation of Cisco Contact Center Express version 11.0 deployments. Candidates can prepare for this test by taking the Deploying Cisco Unified Contact Center Express (UCCXD) version 6.0 course, which is based on the UCCX version 11.0 release.
The following syllabus are general guidelines for the content likely to be included on the exam. However, other related syllabus may also appear on any specific delivery of the exam. In order to better reflect the contents of the test and for clarity purposes, the guidelines below may change at any time without notice.
Design a Unified Contact Center Express System Deployment (32%)
- Perform customer capacity planning
- Determine customer required features
- Evaluate and recommend different configuration options
- Identify available configuration and ordering tools
Implement a Unified Contact Center Express System (40%)
- Describe the process for installing Unified Contact Center Express software and hardware
- Describe the process to configure Unified Contact Center Express software and provision the users to meet customer requirements
- Describe the process of using the Unified Contact Center Express Application Editor
- Examine the Cisco Business Edition 6000 competitive landscape
Operate a Unified Contact Center Express System (28%)
- Identify basic Unified Contact Center Express user tasks
- Identify process and tools available for troubleshooting Unified Contact Center Express
- Identify process and tools available for monitoring system operations in Unified Contact Center Express
- Identify process and tools available for patching, upgrading systems, and license additions for Unified Contact Center Express
|Deploying Cisco Unified Contact Center Express (UCCXD)
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Deploying Cisco Unified Contact Center Express (UCCXD)
Refer to the exhibit.
Mary is sending an instant message to Robert. The message will be broken into a series of packets that will traverse all network devices. What addresses will populate these packets as they are forwarded from Router1 to Router2?
A. Option A
B. Option B
C. Option C
D. Option D
E. Option E
The Source and Destination IP address is not going to change. Host 1 IP address will stay as being the source IP and the Host 2 IP address will stay the destination IP address. Those two are not going to change.
For the MAC address it is going to change each time it goes from one hope to another. (Except switches… they don’t change anything)
Frame leaving HOST 1 is going to have a source MAC of Host 1 and a destination MAC of Router 1.
Router 1 is going to strip that info off and then will make the source MAC address of Router1’s exiting interface, and making Router2’s interface as the destination MAC address.
Then the same will happen… Router2 is going to change the source/destination info to the source MAC being the Router2 interface that it is going out, and the destination will be Host2’s MAC address.
Refer to the exhibit.
As packets travel from Mary to Robert, which three devices will use the destination MAC address of the packet to determine a forwarding path? (Choose three.)
Switches use the destination MAC address information for forwarding traffic, while routers use the destination IP address information.
Local Area Networks employ Layer 2 Switches and Bridges to forward and filter network traffic. Switches and Bridges operate at the Data Link Layer of the Open System Interconnect Model (OSI). Since Switches and Bridges operate
at the Layer 2 they operate more intelligently than hubs, which work at Layer 1 (Physical Layer) of the OSI. Because the switches and bridges are able to listen to the traffic on the wire to examine the source and destination MAC
address. Being able to listen to the traffic also allows the switches and bridges to compile a MAC address table to better filter and forward network traffic.
To accomplish the above functions switches and bridges carry out the following tasks:
MAC address learning by a switch or a bridge is accomplished by the same method. The switch or bridge listens to each device connected to each of its ports and scan the incoming frame for the source MAC address. This creates a
MAC address to port map that is cataloged in the switches/bridge MAC database. Another name for the MAC address table is content addressable memory or CAM table.
When a switch or bridge is listening to the network traffic, it receives each frame and compares it to the MAC address table. By checking the MAC table the switch/ bridge are able o determine which port the frame came in on. If the
frame is on the MAC table the frame is filtered or transmitted on only that port. If the switch determines that the frame is not on the MAC table, the frame is forwarded out to all ports except the incoming port.
Refer to the exhibit.
The host in Kiev sends a request for an HTML document to the server in Minsk. What will be the source IP address of the packet as it leaves the Kiev router?
Although the source and destination MAC address will change as a packet traverses a network, the source and destination IP address will not unless network address translation (NAT) is being done, which is not the case here.
Which network device functions only at Layer 1 of the OSI model?
A. Option A
B. Option B
C. Option C
D. Option D
E. Option E
Most hubs are amplifying the electrical signal; therefore, they are really repeaters with several ports. Hubs and repeaters are Layer 1 (physical layer) devices.
Refer to the exhibit.
HostX is transferring a file to the FTP server. Point A represents the frame as it goes toward the Toronto router. What will the Layer 2 destination address be at this point?
For packets destined to a host on another IP network, the destination MAC address will be the LAN interface of the router. Since the FTP server lies on a different network, the host will know to send the frame to its default gateway,
which is Toronto.
Refer to the exhibit.
If host A sends an IP packet to host B, what will the source physical address be in the frame when it reaches host B?
When packets transfer from one host to another across a routed segment, the source IP address always remains the same source IP address, and the source physical (MAC) address will be the existing routerâs interface address.
Similarly, the destination IP address always remains the same and the destination physical (MAC) address is the destination routerâs interface address.
Refer to the exhibit.
If the hubs in the graphic were replaced by switches, what would be virtually eliminated?
A. broadcast domains
B. repeater domains
C. Ethernet collisions
D. signal amplification
E. Ethernet broadcasts
Modern wired networks use a network switch to eliminate collisions. By connecting each device directly to a port on the switch, either each port on a switch becomes its own collision domain (in the case of half duplex links) or the
possibility of collisions is eliminated entirely in the case of full duplex links.
Which protocol uses a connection-oriented service to deliver files between end systems?
TCP is an example of a connection-oriented protocol. It requires a logical connection to be established between the two processes before data is exchanged. The connection must be maintained during the entire time that
communication is taking place, then released afterwards. The process is much like a telephone call, where a virtual circuit is established–the caller must know the person’s telephone number and the phone must be answered–before
the message can be delivered.
TCP/IP is also a connection-oriented transport with orderly release. With orderly release, any data remaining in the buffer is sent before the connection is terminated. The release is accomplished in a three-way handshake between
client and server processes. The connection-oriented protocols in the
OSI protocol suite, on the other hand, do not support orderly release. Applications perform any handshake necessary for ensuring orderly release.
Examples of services that use connection-oriented transport services are telnet, rlogin, and ftp.
Which layer of the TCP/IP stack combines the OSI model physical and data link layers?
A. Internet layer
B. transport layer
C. application layer
D. network access layer
The Internet Protocol Suite, TCP/IP, is a suite of protocols used for communication over the internet. The TCP/ IP model was created after the OSI 7 layer model for two major reasons. First, the foundation of the Internet was built
using the TCP/IP suite and through the spread of the World Wide Web and Internet, TCP/IP has been preferred. Second, a project researched by the Department of Defense (DOD) consisted of creating the TCP/IP protocols. The
DOD’s goal was to bring international standards which could not be met by the OSI model.
Since the DOD was the largest software consumer and they preferred the TCP/IP suite, most vendors used this model rather than the OSI. Below is a side by side comparison of the TCP/IP and OSI models.
Which OSI layer header contains the address of a destination host that is on another network?
E. data link
Only network address contains this information. To transmit the packets the sender uses network address and datalink address. But the layer 2 address represents just the address of the next hop device on the way to the sender. It is
changed on each hop. Network address remains the same.
On the left are various network protocols. On the right are the layers of the TCP/IP model. Assuming a reliable connection is required, move the protocols on the left to the TCP/IP layers on the right to show the proper encapsulation
for an email message sent by a host on a LAN. (Not all options are used.)
Select and Place:
Which three statements are true about the operation of a full-duplex Ethernet network? (Choose three.)
A. There are no collisions in full-duplex mode.
B. A dedicated switch port is required for each full-duplex node.
C. Ethernet hub ports are preconfigured for full-duplex mode.
D. In a full-duplex environment, the host network card must check for the availability of the network media before transmitting.
E. The host network card and the switch port must be capable of operating in full-duplex mode.
Half-duplex Ethernet is defined in the original 802.3 Ethernet and Cisco says you only use one wire pair with a digital signal running in both directions on the wire. It also uses the CSMA/CD protocol to help prevent collisions and to
permit retransmitting if a collision does occur. If a hub is attached to a switch, it must operate in half-duplex mode because the end stations must be able to detect collisions. Half-duplex Ethernet â typically 10BaseT â is only about
30 to 40 percent efficient as Cisco sees it, because a large 10BaseT network will usually only supply you 3- to 4Mbps â at most.
Full-duplex Ethernet uses two pairs of wires, instead of one wire pair like half duplex. Also, full duplex uses a point-to-point connection between the transmitter of the transmitting device and the receiver of the receiving device,
which means that with full-duplex data transfer, you get a faster data transfer compared to half duplex. And because the transmitted data is sent on a different set of wires than the received data, no collisions occur. The reason you
donât need to worry about collisions is because now Full-duplex Ethernet is like a freeway with multiple lanes instead of the single-lane road provided by half duplex. Full-duplex Ethernet is supposed to offer 100 percent efficiency
in both directions; this means you can get 20Mbps with a 10Mbps Ethernet running full duplex, or 200Mbps for FastEthernet.
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In addition, the study claimed that use of mobile data services led to a 1.9 percent increase in the Gross Domestic Product of the U.S. in 2003. That productivity increase was the equivalent of $10.4 trillion, according to Cisco.
The study was conducted for Cisco by OMNI Consulting Group and measured total factor productivity (TFP), which is a method of determining how well businesses use capital, labor technology to produce goods and services.
The study found particularly strong productivity gains in specific industries. For instance, it found that insurance claims adjusters could handle 7.4 more claims per week by using mobile devices and wireless networks. Similarly, sales representatives in the healthcare and pharmaceutical field were able to conduct 8.3 more physician briefings each week because of mobile data and voice access.
The study also found that hotel guests were far more likely to select a hotel with broadband connectivity and would spend almost seven per cent more for hotel rooms with connectivity.
"This study shows that with mobile data services, workers are not only more productive, but they also develop new business processes that yield increased customer and job satisfaction as well as competitive advantage," Steve Hoch, Cisco's director of service provider mobility, said in a statement. "This research shows businesses that the rewards of investing in mobile data services are real and compelling."
"The scope of this research breaks new ground in quantifying the net impact of mobility and its associated productivity gains by examining business and worker performance under many different scenarios," Frank J. Bernhard, technology economist and managing principal with OMNI Consulting Group, said in a statement.
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NetTeks and vendor partner Cisco Systems are funding the Metropolitan Mobile Network pilot, a mesh networking solution that will bring broadband wireless access to agencies throughout the town, including public safety, transportation and public works.
"Framingham has a large fiber network, which we deployed a few years ago, and they were looking for ways to leverage that infrastructure," said Ethan Simmons, partner at NetTeks, Boston.
If successful, the pilot, which includes Cisco's Aironet 1500 mesh access points, Airespace WLAN controllers and Unified IP phones, could turn into a full-blown deployment for the town, Simmons said. For a town like Framingham, which spans approximately 25 square miles, a full deployment project could be a $4 million project, Simmons said.
Framingham officials plan to put the mesh network to its first real-world test to coordinate safety and traffic control efforts along the roughly 4-mile stretch of the marathon route that will run along a major road through the downtown area, said Kathleen McCarthy, director of technology services for the town.
Framingham is one of several Massachusetts towns that lie along the 26.2-mile route of the marathon, being held April 17.
For the first time, Framingham's mobile command center, an RV retrofitted as a communications hub, will use wireless broadband to connect to the municipal network. VoIP phones in the field will tie back over wireless to the town's existing Cisco IP telephony system, and the command post will have wireless access to the town's dispatch system and other applications for referencing hazardous materials, license plate lookups and mugshots, McCarthy said.
The wireless broadband access should help speed communications on the day of the marathon to ensure that the athletes, spectators and town residents remain safe, she said.
"It's important for us to know where the runners are as they approach Framingham so we can do crowd control, shut down streets," she said. In addition, the mobile command center helps coordinate traffic for emergency vehicles that might have to cross over the blocked marathon route to respond to incidents in other areas of town. "We need to be able to get the runners safely through Framingham and react to any other situations at the same time," McCarthy said.
For NetTeks, Simmons hopes the pilot will not only turn into a successful deployment but also serve as the cornerstone for growth in the wireless mesh networking business.
"We hope to get one good win and then a lot of towns will follow suit," he said.
Earning specialized certifications is a surefire way to advance your career in the IT field, regardless of industry or current career level. The right certification validates your skills and knowledge, which makes you more desirable to future employers who want to attract and retain the best employees. Below, weâ€™ll explore the top IT certifications and share how to examine your goals to choose the right path forward.Â
Weâ€™ve narrowed IT certifications into specific categories to help IT professionals assess whatâ€™s available and pursue the best certifications to show their willingness to learn and develop the in-demand career skills employers want.
Best database certificationsÂ
Database platforms have changed greatly over the years, but database technology remains important for various applications and computing tasks. Available certifications for IT professionals include those for database administrators (DBAs), database developers, data analysts and architects, business intelligence, and data warehousing specialists, and other data professionals.
Obtaining database certifications demonstrates an understanding of database concepts, design, implementation, administration and security. This can boost your credibility in the job market and show potential employers that you have the skills needed to work with databases. The best database certifications include the following:
Best SAS certificationsÂ
SAS is one of the worldâ€™s leading firms for business analytics, data warehousing and data mining. Today, the SAS Global Certification Program offers 23 credentials across categories including foundation tools, advanced analytics, business intelligence, data management and administration.
SAS programmers remain in high demand, with a quick search of job boards showing thousands of open positions. Obtaining SAS certification shows employers that you are proficient in the companyâ€™s popular suite of tools. Some of SASâ€™s certification programs include the following:Â
Many professionals earn certifications to help navigate their career paths. According to the IT Salary Report, 92 percent of information technology professionals have at least one certification.
Best Cisco certificationsÂ
Cisco Systems is a market leader not only in networking and communications products, but also storage networking and solutions for data centers. Cisco offers a variety of certifications for IT professionals, ranging from entry level credentials to expert-level exams.Â
These certifications prepare professionals for Cisco-related careers. A search of job boards reveals thousands of open positions for Cisco experts, underscoring the continued relevance of these skills. Some of Ciscoâ€™s certifications include the following:
Best Dell certificationsÂ
Dell Technologies remains one of the worldâ€™s leading computing companies. In addition to its well-known hardware lineup, Dell also offers solutions for networks, storage, servers, gateways and embedded computing, as well as a broad range of IT and business services.
Becoming certified in Dell products can help make IT professionals competitive in engineering roles for server, virtualization, networking, systems, integration and data security. Additional roles include consultants, account executives, system administrators, IT managers and deployment managers.
Best mobility certificationsÂ
In the mobile era, it has become increasingly important for network engineers to support local, remote and mobile users, as well as provide proper infrastructure. The focus on application and app development now leans more toward mobile environments, requiring security professionals to thoroughly address mobility from all perspectives.
Due to the fast-changing nature of mobile technology, not many mobility certifications have become widely adopted. However, a few of the top mobility certifications can help IT professionals stand out in this rapidly evolving field.Â
If part of your job includes selling and implementing an IT solution, you may want to pursue the best sales certifications. Youâ€™ll show your organization that youâ€™re willing to go above and beyond to reach sales targets.
Best computer hardware certificationsÂ
As remote and computer-based work has become more common, itâ€™s more important than ever that businesses and individuals be able to maintain their hardware. While discussions about potential computer-related jobs often revolve around software work and coding, jumping into the IT field by becoming a computer technician is an excellent starting point.
Today, thousands of hardware technician jobs are available across the country. Entering this industry becomes more accessible for those who acquire computer hardware certifications. These certifications can showcase your expertise and proficiency in the upkeep of computers, mobile devices, printers and other hardware components.
Best Google Cloud certificationsÂ
IT pros with solid cloud computing skills continue to be in high demand as more companies adopt cloud technologies. Today, Google Cloud is one of the market leaders in the cloud computing space.Â
Regardless of where you are in your IT career, engaging with certification programs can demonstrate your willingness to keep on top of rapidly evolving cloud technologies. To that end, Google has introduced a host of certifications for its cloud platform, including the following:Â
Best evergreen IT certifications
In the fast-changing world of technology, it can help to focus on certifications that have stood the test of time. â€śEvergreenâ€ť refers to certifications that remain popular year after year.Â
The top evergreen certifications are based on accurate pay surveys in IT, reports from IT professionals about certifications they want or pursue the most, and those that appear most frequently in online job postings. Obtaining these credentials is one step toward ensuring that your skills remain relevant for a long time:Â
Best IT governance certificationsÂ
IT governance provides structure for aligning a companyâ€™s IT with its business strategies. Organizations faced with compliance rigors always need experienced IT pros who can see the big picture and understand technology risks. This means certified IT governance professionals are likely to remain in high demand.
Earning one of the following certifications proves a commitment to understanding the role of IT governance and its position in a companyâ€™s current and future success. Getting certified can validate your expert knowledge and lead to advanced career opportunities.
Best system administrator certificationsÂ
An IT system administrator is responsible for managing and maintaining the information technology infrastructure within an organization. The position demands sought-after career skills, ranging from configuring and maintaining servers and clients to managing access controls, network services, and addressing application resource requirements.
If youâ€™re in charge of managing modern servers, thereâ€™s a long list of tools and technologies that system administrators must master. Obtaining some of the most prominent system administrator certifications can demonstrate your mastery to potential employers.Â
Best ITIL certificationsÂ
ITIL, or Information Technology Infrastructure Library, was developed to establish standardized best practices for IT services within government agencies. Over the ensuing four decades, businesses of all types embraced, modified, and extended ITIL, shaping it into a comprehensive framework for managing IT service delivery.Â
The ITIL framework remains the benchmark for best practices in IT service and delivery management, offering certification programs that cater to IT professionals at all levels. These training and certification courses ensure that IT professionals stay well-prepared for the ongoing evolution in IT service delivery management. There are four certifications in the ITIL certification program:
Best enterprise architect certificationsÂ
An IT enterprise architect is responsible for designing and managing the overall structure and framework of an organizationâ€™s information technology system. Enterprise architect certifications are among the highest that an IT professional can achieve; fewer than 1 percent ultimately reach this level.Â
Enterprise architects are among the highest-paid employees and consultants in the tech industry. These certifications can put IT professionals on a path to many lucrative positions. The average worker earns over six figures annually. Some top enterprise architect certifications are listed below:
To become an enterprise IT architect, youâ€™ll need knowledge of systems deployment, design and architecture, as well as a strong business foundation.
Best CompTIA certifications
CompTIA is a nonprofit trade association made up of more than 2,000 member organizations and 3,000 business partners. The organizationâ€™s vendor-neutral certification program is one of the best recognized in the IT industry. Since CompTIA developed its A+ credential in 1993, it has issued more than two million certifications.
CompTIA certifications are grouped by skill set and focus on the real-world skills IT professionals need. Armed with these credentials, you can demonstrate that you know how to manage and support IT infrastructure.Â
Best Oracle certificationsÂ
A longtime leader in database software, Oracle also offers cloud solutions, servers, engineered systems, storage, and more. The company has more than 430,000 customers in 175 countries.Â
Today, Oracleâ€™s training program offers six certification levels that span 16 product categories with more than 200 individual credentials. Considering the depth and breadth of this program â€” and the number of Oracle customers â€” itâ€™s no surprise that Oracle certifications are highly sought after.Â
Vendor-specific certifications address a particular vendorâ€™s hardware and software. For example, you can pursue Oracle certifications and Dell certifications to become an expert in those companiesâ€™ environments.
Best business continuity and disaster recovery certifications
Business continuity and disaster recovery keep systems running and data available in the event of interruptions or faults. These programs bring systems back to normal operation after a disaster has occurred.
Business continuity and disaster recovery certifications are seeing a healthy uptrend as new cloud-based tools grow in popularity. While business continuity planning and disaster recovery planning have always been essential, theyâ€™re becoming more critical than ever â€” and IT certifications are following suit.
They say that there's no sense in crying over spilled milk. But what do they know? Crying can get you another glass of milk if you do it loud enough. Plus,Â crying may serve a real physiologic purpose,Â according to a study published recently in Emotion, meaning the journal and not in an Emo-kind of way.
For the study, three researchers from the University of Queensland (Leah S. Sharman, Genevieve A. Dingle, and Eric J. Vanman) and one from Tilberg University (Ad J. J. M. Vingerhoets) recruited 197 female undergraduate students. They said that they choose all women rather than including men because pilot testing of sad videos had revealed that more women than men cried or at least more women revealed that they were crying. This did not account for the men who cried inside or used some bro-language or high fives to hide the crying.
The research team then showed each of the study participants either a video that are supposed to make them feel sad (sad videos) or a video that was not supposed to elicit any emotion (neutral videos) like something from a documentary or a ted talk. Each video lasted for close to 18 minutes. After the video, the researchers noted whether or notÂ each participant had cried while watching the video. Ultimately, 65 participants watched the neutral video, 71 watched the sad video and cried during it, and 61 watched the sad video and did not cry. Presumably, no one cried during the neutral video. But then again, actor Bryce Dallas Howard was able to cryÂ whenÂ Conan O'Brien talked about Home Depot in thisÂ ConanÂ clip:
Then, each participant underwent a Cold Pressor Stress Test (CPT), which involved placing the participant'sÂ left hand, up to the wrist, in cold 0Â° toÂ 5Â°C water. Unless you are the Iceman or Killer Frost, this is supposed to be painful. The research team measured how long each participant could stay in this position until pullingÂ her hand out of the water. During the study, the research teamÂ continuouslyÂ measured each participant's heart rate and respiratory rate and periodically measured cortisol levels from saliva samples. Cortisol is a stress-hormone that's produced by the body.
Also, at four points during the study, participants answered questions from the Positive and Negative Affect Scale short form (PANAS). These questions asked the degree to which the participant was experiencing ten different emotions and to rank each on a five-point scale that ranged fromÂ aÂ one (very slightly or not at all) to a five (extremely).
When it came to cortisol levels and how long the participants could keep their hands submerged in the cold water, the study ended up finding not much difference between the neutral video watchers, the sad video non-criers, and the sad video criers.Â So if you are about to dunk yourself in cold water or take a cold shower, it may not help to cry first.
But here'sÂ a difference that the study found. Are you ready? Take a deep breath. The difference was breathing rates. While watching the videos, the non-criers tended to have elevations in their breathing rates, whereas, by contrast, the criers tended to maintain their initial breathing rates. In other words, tearing up could have helped participants better control their breathing rates. This provides further evidence that crying may help you better regulate arousal, serving as an emotional release.
Another interesting finding was that right before crying, participants tended to experience decreases inÂ their heart rates, seemingly in anticipation of the crying. Once the crying began, their heart rates then tended to creep back up but not above where their heart rates had been before everything began. This may be further evidence that crying has a beneficial regulatory effect on your physiology.
So perhaps next time you start crying you can tell people that you are regulating your physiology. You've probably heard of people saying that they had a good cry and feel better after they've let the tears flow. It can be important to find reasonable ways to periodically release your emotions. Otherwise, you may end upÂ bottling everything up like a hot air balloon that can explode when you least expect it.
Moreover, crying can be a way of communicating. It's really the only way that babies can express their needs before they learn how to say things like "why you throwing shade on me," or "I'm not Gucci." Crying can help communicate to others that you need more sympathy, comfort, or help. Of course, this can be misused. You don't want to cry every time your order at a restaurant doesn't come out right. And of course, there is the whole concept of crocodile tears: people crying to get something when they don't really mean it.
Crying can also be a way of communicating with yourself. Even when you cry alone, you may be telling yourself about your own state because, like many people, you could be terrible at practicing your own emotions and situation. Tears could be your body's way of saying, "hey, take a break," or "something's not right," or "take care of yourself."Â Tearing up can then be a way of your body literally crying out to you.
Your body is a complex system. Crying can be complex. Your tears can flow when you are very sad, very angry, or even very happy. Better understanding what causes us to cry and what happens as a result could help us better handle our emotions and stress.
The latest weight loss craze could also help people control their drinking.
Semaglutide treatments such as Ozempic and Wegovy have been shown to reduce the symptoms of alcohol use disorder (AUD), according to a study published in The Journal of Clinical Psychiatry on Nov. 27.
The collaborative study from The University of Oklahoma (OU) and Oklahoma State University (OSU) found a â€śsignificant and noteworthy decreaseâ€ť in the Alcohol Use Disorders Identification Test (AUDIT) scores of six patients who were receiving semaglutide treatment for weight loss.
Lead study author Dr. Jesse Richards, director of obesity medicine and assistant professor of medicine at the OU-TU School of Community Medicine, said the study was inspired by his conversation with Dr. Kyle Simmons, professor of pharmacology and physiology at the OSU Center for Health Sciences.
â€śI had been hearing from a significant number of patients that their alcohol intake was spontaneously decreasing while [they were] on the medication,â€ť Richards told Fox News Digital.
As a bariatric surgery clinic employee, Richards noted that itâ€™s standard to screen patients for alcohol use.
At the clinic, a number of patients tested positive for alcohol consumption, sometimes in concerning amounts.
Later, while on semaglutide medication, they reported reduced alcohol intake.
One of Richardsâ€™ patients â€” who previously drank large amounts of alcohol â€” shared a new inability to drink more than two cans of beer now because it â€śjust doesnâ€™t sound good.â€ť
This response piqued Richardsâ€™ interest in learning more about patientsâ€™ aversion to alcohol, which directly correlated to his research.
Research has shown that this effect is â€śmediated through adjustments in the reward pathway in the brain,â€ť he said.
â€śThe GLP-1s are actually modifying dopamine, decreasing the craving and decreasing the motivation to acquire things in that compulsive intake category.â€ť
The most surprising takeaway from the study, Richards said, was that the same significant treatment response was seen even at very low doses.
â€śWe found that even patients on the lowest dose of semaglutide â€” a quarter milligram â€” had a quite significant and relatively â€¦ quick onset reduction in alcohol intake,â€ť he said.
Of the six patients studied, all but one were on low doses â€” from a quarter to a half milligram.
â€śAnd thatâ€™s very encouraging because we know that the lower doses of these medications are tolerated much better,â€ť said Richards.
While the results seem promising, the doctor said he does not recommend that patients use semaglutide treatments for alcohol use disorder at this time, due to supply and safety issues.
â€śIf patients have [obesity and diabetes] indications for the medication and they also struggle with alcohol intake â€¦ having them on this treatment may potentially be beneficial,â€ť Richards said.
â€śBut because there has been a global medication shortage, and because we donâ€™t have prospective trials and donâ€™t know what the specific safety is versus the well-established safety data in obesity and diabetes, [I] would not recommend it just for patients who have AUD.â€ť
There are three FDA-approved drugs available for alcoholic use disorder that are currently underused, the doctor noted.
Given that five million people in the U.S. are currently taking semaglutide medications, if it is proven that those drugs have a significant effect on alcohol use disorder, â€śby default, they are going to become the most widely used drug to Boost these symptoms â€” just by virtue of the fact that so many people are on them for diabetes or obesity,â€ť Richards noted.
He confirmed that additional research is underway with two ongoing trials.
â€śSince we were able to show clinically meaningful reductions in alcohol intake and AUD symptomatology in a real-world setting, that bodes very well for these types of medications,â€ť he said.
Looking ahead, Richard said there is a need for higher-quality evidence of the medicationâ€™s impact on AUD compared to placebo drugs or environmental factors.
Even though itâ€™s unclear whether GLP-1 producers will market the medication to AUD patients in the future, Richards said this could become an â€śestablished medical practice once the safety and efficacy has been determined.â€ť
For patients who struggle with AUD, Richards recommended they talk to their health care providers about available treatment.
He also alerted patients that if they experience a reduced appetite and usually consume â€śa bunch of caloriesâ€ť in alcohol, it may be necessary to look into a more balanced diet.
Avantika Waring, 9amHealthâ€™s chief medical officer and a trained physician and endocrinologist in San Francisco, applauded the OU and OSU study findings for further supporting what clinicians â€śare already seeing in practice,â€ť she told Fox News Digital.
â€śGLP-1 medications have a lot of effects that we are still learning about, and the ability to decrease cravings and the reward signals related to alcohol use are just some of the benefits,â€ť she said.
â€śItâ€™s an important starting point for further clinical trials,â€ť she added.
Waring also warned that GLP-1 medications should not be used to treat AUD specifically, as they can cause side effects such as nausea and changes in appetite.
â€śPeople struggling with alcohol use disorder should consult with their physicians before starting GLP-1 medications to make sure that they can stay hydrated and safe on therapy,â€ť she said.
Waring noted that if ongoing clinical trials find semaglutide treatments to be effective for AUD, the medical community will â€śhave another tool to help people living with alcohol addiction and weâ€™ll see expanded use of these already popular drugs.â€ť
Fox News Digital reached out to Novo Nordisk for comment on the potential link between semaglutide medications and alcohol use disorder.
Read by: 100 Industry Professionals
NEW DELHI: Contrary to the common belief, 82% of employee respondents in India have stated they wish to return to the office at least a â€śfew times per weekâ€ť, according to the findings of a Cisco study released on Friday. It found that seven out of 10 (76%) employees in India has responded positively to their organisationâ€™s mandate to return to the office.
The study found that 96% of companies in India have mandated a full or partial return to the office with productivity, team communication, and leadership pressure as key drivers.
â€śOur study reveals that employees across the region have embraced hybrid work and are willing to return to the office more often, but with a caveat, workspaces must adapt to their evolving needs and expectations,â€ť said Sandeep Mehra, Managing Director Collaboration Sales, Cisco APJC."In the era of hybrid work, we must prioritize the evolution of our office spaces and technology to meet the needs of employees,â€ť said Mehta. He added that technology has become critical in delivering on these expectations to promote productivity and a collaborative environment, regardless of the employeesâ€™ location.
The US-based telecom gear makerâ€™s study noted that the main reason for employeesâ€™ return to the office is not for individual work, but rather to collaborate (80%), ideate and brainstorm with colleagues (53%), and foster a sense of belonging (58%).
â€śThis shift signifies a change in employee expectations and needs for their workspaces,â€ť Cisco said.According to the findings, employees feel that individual workstations (40%), large (48%) and small (58%) meeting rooms are ineffective at boosting productivity in the office, or only do so moderately at best.
Technology infrastructure and integration is also an area of concern. Among employers who find meeting rooms ineffective in boosting in-office productivity, the main reasons are insufficient audio and video endpoints (48%), poor quality of audio-visual experience (59%), lack of inclusive audio and video endpoints (50%) and inconsistency in the experience for remote and in-office participants (57%).On average, just over half (54%) of the meeting rooms across organisations are equipped with video and audio capabilities, Cisco said.
However, the study revealed that organisations are making progress to transform their office spaces. Eight out of 10 employers have already made changes post-pandemic and 90% plan to do so in the next two years.
â€śEmployers' progress in deploying collaborative technologies for hybrid work is commendable, but simply providing the tools isnâ€™t enough. Most employees donâ€™t feel prepared to use them effectively,â€ť said Sandeep. â€śAs an example, only 48% of employees feel highly equipped to use video conferencing and just 36% feel well-equipped to use advanced tools like footprint monitoring or smart meeting room assistants,â€ť the Cisco executive said.
He added that there is a need to focus on integrating these tools into the workplace to facilitate a â€śsmooth transition to this new work normal and ensure these technologies are accessible and user-friendly for allâ€ť.
As per Cisco, the findings are based on a double-blind survey of 9,200 full-time employees and 1,650 employers surveyed in November 2023. Respondents are from seven Asia Pacific markets including Australia, Hong Kong, India, the Philippines, Taiwan, Thailand and South Korea.
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