Real Questions and latest syllabus of 500-052 exam

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Exam Code: 500-052 Practice exam 2022 by team
500-052 Deploying Cisco Unified Contact Center Express (UCCXD)

Exam Number : 500-052 UCCXD
Exam Title : Deploying Cisco Unified Contact Center Express
Duration : 60 Minutes (45-55 questions)
Available Languages : English
Register : Pearson VUE

The Deploying Cisco Unified Contact Center Express (500-052) exam is a 60 -minute exam with 45 - 55 questions. This exam tests a candidate's knowledge of the design, implementation, and operation of Cisco Contact Center Express version 11.0 deployments. Candidates can prepare for this exam by taking the Deploying Cisco Unified Contact Center Express (UCCXD) version 6.0 course, which is based on the UCCX version 11.0 release.
The following Topics are general guidelines for the content likely to be included on the exam. However, other related Topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.

Design a Unified Contact Center Express System Deployment (32%)
- Perform customer capacity planning
- Determine customer required features
- Evaluate and recommend different configuration options
- Identify available configuration and ordering tools

Implement a Unified Contact Center Express System (40%)
- Describe the process for installing Unified Contact Center Express software and hardware
- Describe the process to configure Unified Contact Center Express software and provision the users to meet customer requirements
- Describe the process of using the Unified Contact Center Express Application Editor
- Examine the Cisco Business Edition 6000 competitive landscape

Operate a Unified Contact Center Express System (28%)
- Identify basic Unified Contact Center Express user tasks
- Identify process and tools available for troubleshooting Unified Contact Center Express
- Identify process and tools available for monitoring system operations in Unified Contact Center Express
- Identify process and tools available for patching, upgrading systems, and license additions for Unified Contact Center Express

Deploying Cisco Unified Contact Center Express (UCCXD)
Cisco Deploying learner
Killexams : Cisco Deploying learner - BingNews Search results Killexams : Cisco Deploying learner - BingNews Killexams : The Microsoft-Cisco Teams collaboration could create an interoperability revolution No result found, try new keyword!That's why the news from Microsoft and Cisco at this week's Ignite event matters. Editor's note: Both Microsoft and Cisco are clients of the author. I’ve covered videoconferencing since the late ... Thu, 13 Oct 2022 17:13:00 -0500 en text/html Killexams : Cisco partners with Microsoft to add Teams to its meeting devices

Networking firm Cisco Systems Inc. will add Microsoft Corp.'s Teams messaging app to its meeting devices, the two firms said on Wednesday, offering users an alternative to its own Webex video conferencing app.

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Cisco's Jeetu Patel, head of Security & Collaboration, said the company aims to be the hardware platform for a wide range of conferencing software platforms.

"The way this market is evolving is very similar to the way that the movie entertainment market evolved," Patel said, with consumers having multiple subscriptions to streaming services like Netflix, Disney, HBO and Hulu.

Microsoft Teams app is seen on the smartphone placed on the keyboard in this illustration taken, July 26, 2021. REUTERS/Dado Ruvic/Illustration (REUTERS/Dado Ruvic/Illustration / Reuters Photos)


"There's going to be times that people want to jump on a Microsoft Teams call, they want to jump on a Zoom call, they want to jump on a Google call."

Asked whether the strategy could cannibalize market share for Cisco's Webex app, Patel said he believed the company will benefit if customers have a better experience using multiple platforms.

Webex, once a widely used conferencing platform, has lost out to several newcomers including Zoom Video Communications Inc (ZM.O), which was founded by an early Webex engineer and grabbed a large share of the market during the coronavirus pandemic.

The new Operating System Microsoft Windows 11 is available in France since October 5 , 2021 (Photo by Daniel Pier/NurPhoto via Getty Images) (Daniel Pier/NurPhoto / Getty Images)

Ilya Bukshteyn, vice president of Microsoft Teams Calling and Devices, told Reuters the Teams Room software already runs on several other hardware devices and will be available on Cisco devices from the first quarter of next year.

FILE PHOTO - The logo of Dow Jones Industrial Average stock market index listed company Cisco is seen in San Diego, California April 25, 2016. REUTERS/Mike Blake/File Photo (REUTERS/Mike Blake/File Photo / Reuters Photos)


Microsoft made the announcement at its annual Ignite conference.

Patel conceded "many people have a misconception of Webex as their granddad's software" but said in the last two years Cisco has launched many new functions, including real-time translation and transcription of meetings, that would eventually allow a multi-language conversation through Webex's video platform.

Wed, 12 Oct 2022 03:03:00 -0500 en-US text/html
Killexams : Cisco To Build Devices Certified For Microsoft Teams No result found, try new keyword!(RTTNews) - Cisco and Microsoft Corp. said, in the first half of 2023, they will offer the ability to run Microsoft Teams natively on Cisco Room and Desk devices Certified for Microsoft Teams ... Tue, 11 Oct 2022 22:33:00 -0500 text/html Killexams : Cisco tightens its SD-WAN integration with Microsoft Azure

Cisco continues to build tighter SD-WAN integration with the leading cloud service providers to better tie together widely distributed resources.

This week Cisco and Microsoft extended their SD-WAN/Microsoft Azure integration to enable building single or multiple overlays on top of Microsoft’s backbone to interconnect enterprise sites worldwide, and to connect sites to workloads running inside Azure, similar to an arrangement Cisco has with Google Cloud.

With Microsoft, Cisco said its SD-WAN package will soon let Azure customers build automated site-to-site connectivity over Microsoft’s global network using the Cisco SD-WAN Cloud Hub and Azure Virtual WAN with its multi-region fabric. The features are part of a new version of the SD-WAN software due out in December.

Microsoft’s fabric can identify a site based on its geographic location and attach sites to regions based on geographic boundaries. This architecture supports dividing SD-WAN overlay networks into multiple regions, wrote Jean-Luc Valente, vice president, product management with Cisco’s Enterprise Routing and SD-WAN group in a blog about the enhancements:

“As enterprises’ digital transformation brings in more cloud and cloud-hosted applications, there’s an increasing need for more agile connection between globally distributed sites. Cisco is working to make the unused global backbone capacity in the public cloud available to enterprises to use for inter-site connectivity. With Cisco SD-WAN Cloud Hub, enterprises who have deployed Cisco SD-WAN fabric for their WAN infrastructure can now securely extend their fabric to the public cloud in a simple and automated way and consider utilizing this for their global site-to-site connectivity.”

Benefits of this architecture include on-demand connectivity among the SD-WAN overlay regions, the ability to apply consistent policies across regions, and the enablement of end-to-end encryption of data  between sites using Cisco SD-WAN, Valente stated.

Copyright © 2022 IDG Communications, Inc.

Thu, 06 Oct 2022 18:10:00 -0500 en text/html
Killexams : Cisco sets out strategies to drive Thai digitalisation

US tech giant Cisco Systems has vowed to focus on user-centric applications, digital infrastructure transformation, enterprise cybersecurity and hybrid work support as strategies to drive growth of business customers and support Thailand's digital transformation.

"Thailand is on the right trajectory to become a digital economy heavyweight in the region. As it continues to chart its next phase of growth, businesses need to transform themselves to stay relevant in the burgeoning digital economy," said Taveewat Chantaraseno, managing director for Cisco Thailand and Myanmar.

Mr Taveewat said he was aware of economic headwinds that might hamper enterprises' investment in technology. The company has a financing arm -- Cisco Capital -- that can assist customers in such an investment, he noted.

"In the past two years, the number of customers participating in the firm's financing programme has surged 30-50%," Mr Taveewat said.

He said hybrid work, Industry 4.0 and hybrid cloud are the prevailing digital trends that could shape businesses.

According to Mr Taveewat, digital transformation can help enhance Thailand's competitiveness, unlocking 2.5 trillion baht in economic value a year by 2030.

Cisco set out four strategic targets for the Thai market in fiscal 2023.

The first lies in efforts to make applications that cater for good customer experiences, Mr Taveewat said.

Cisco's full-stack observability innovation serves as a tool that can show the whole functioning process of the apps, deliver in-depth information and recommend actions to optimise all end-user experiences.

The second involves digital infrastructure transformation. He said there are 20 billion connected devices worldwide now and the number is expected to surge to 29 billion by 2023.

"Organisations need to transform their infrastructure with the network at its core to create and deploy their policies in an automated way to deliver a seamless experience," said Mr Taveewat.

Cisco's Secure Access Service Edge (SASE) architecture combines networking and security functions in the cloud to connect users to apps and data in any environment and from anywhere and control access by enforcing a consistent set of security enterprise policies.

The third involves efforts to ensure enterprise security, including through applications and hardware.

Last year, 65% of small and medium-sized enterprises suffered cyber-incidents, Mr Taveewat said.

The fourth is to support hybrid work by providing a platform that can help enterprises enhance visibility, secure collaboration and secure access to support all types of interactions in the hybrid world, he said.

The firm's study shows hybrid work makes 85% of Thai employees happier.

"Cisco is a platform company where it has an end-to-end support from hardware and software to services. Globally, from 2015 to 2021, its subscription software revenue grew 23%," Mr Taveewat said.

"We see refreshment of technology back in hospitality, education and manufacturing in the post-pandemic period," he said.

Cisco is committed to moving ahead with its Country Digital Acceleration (CDA) programme, in which the company works with governments globally to unlock digital power.

In Thailand, the CDA scheme began in November last year with projects including supporting smart factories through 5G power and creating healthcare connection between 10 hospitals.

Mon, 03 Oct 2022 16:00:00 -0500 en text/html
Killexams : Cisco to invest in dedicated India Webex infrastructure

The company is in discussion with large conglomerates as well as service providers for private 5G networks

The company is in discussion with large conglomerates as well as service providers for private 5G networks

Technology major Cisco said that its telecom licence would not be used to compete with telecom service providers, who are its largest customers and partners, but would help accelerate Webex adoption across the country. The company, on Tuesday, announced investments in dedicated India Webex infrastructure.

The company, which recently got its telecom licence from the government, will not only be working with telcos in rolling out commercial 5G networks, but is also in discussion with large conglomerates as well as service providers for private 5G networks.

“We are a technology provider and we know how to make our partners successful with our technology. Service providers are both our biggest customers and our partners. No, we are not going to become competitors (to them),” said Daisy Chittilapilly, president, Cisco India and SAARC.

“In fact, this may open up some very interesting go-to-market possibilities, and that is where we are going to stay very much focused.. The regulations required us to get a licence,” Ms. Chittilapilly said.

She added that Cisco was seeing a rapid increase in users and getting a licence would help the company offer lower latency and affordability which would help open up further markets in India.

The India Webex infrastructure includes a dedicated data centre, and is backed by Cisco Secure products and solutions to ensure best-in-class data privacy and security, the company said in a statement.

Cisco added that this would enable it to provide India-specific pricing for customers, lowering the cost by more than 50%. It would also allow the company to partner with more start-ups, customers, partners, and service providers in India and bring new innovations to market faster.

Tue, 11 Oct 2022 09:22:00 -0500 en text/html
Killexams : New partnership brings Microsoft Teams to Cisco meeting room devices

Customers will now have the option to run Microsoft Teams by default on Cisco Room and Desk devices

REDMOND, Wash., and SAN JOSE, Calif. — Oct. 12, 2022 — Cisco and Microsoft Corp. Wednesday announced at Microsoft’s annual Ignite conference a new partnership that will provide customers with more choice. In the first half of 2023, Cisco and Microsoft will soon offer the ability to run Microsoft Teams natively on Cisco Room and Desk devices Certified for Microsoft Teams, with the option of Teams as the default experience. Cisco will become a partner in the Certified for Microsoft Teams program for the first time.

“Interoperability has always been at the forefront of our hybrid work strategy, understanding that customers want collaboration to happen on their terms — regardless of device or meeting platform,” said Jeetu Patel, EVP and GM, Security & Collaboration, Cisco. “Our partnership with Microsoft brings together two collaboration leaders to completely reimagine the hybrid work experience.”

“Our vision to make Teams the best collaboration experience for physical spaces is brought to life by our incredible ecosystem of hardware partners,” said Jeff Teper, president, collaborative apps and platforms at Microsoft. “By welcoming Cisco as our newest partner building devices Certified for Microsoft Teams, we are excited to bring leading collaboration hardware and software to market together for our joint customers.”

Initially, six of Cisco’s most popular meeting devices and three peripherals will be certified for Teams, with more to come. The first wave of devices, expected to be certified by early 2023, will include the Cisco Room Bar, the Cisco Board Pro 55-inch and 75-inch, and the Cisco Room Kit Pro for small, medium and large meeting room spaces, respectively. The Cisco Desk Pro and Cisco Room Navigator will follow. Customers will have the option to make Microsoft Teams Rooms the default experiences, and the devices will continue to support joining Webex meetings with all the features and functionality customers enjoy today. The first peripheral — the Cisco Desk Camera 4K — is an intelligent USB webcam and will be available by the end of October 2022, followed by two headphones with a Teams button by early 2023.

Microsoft Teams customers will enjoy the digital workplace where they connect and collaborate with teammates, partners and customers, combined with Cisco’s high-quality, reliable video technology with powerful camera intelligence and noise removal technologies that enable inclusive and collaborative meeting experiences. All certified devices will be manageable in the Teams Admin Center and the new Teams Rooms Pro Management Portal, as well as through the Cisco Control Hub device management.

About Cisco

Cisco (NASDAQ: CSCO) is the worldwide leader in technology that powers the Internet. Cisco inspires new possibilities by reimagining your applications, securing your data, transforming your infrastructure, and empowering your teams for a global and inclusive future. Discover more on The Newsroom and follow us on Twitter at @Cisco.

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. A listing of Cisco’s trademarks can be found at Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.

About Microsoft

Microsoft (Nasdaq “MSFT” @microsoft) enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more.

For more information, press only:

Microsoft Media Relations, WE Communications for Microsoft, (425) 638-7777, [email protected]

Cisco Media Relations, Melissa Chanslor, (408) 527-0792, [email protected]

Note to editors: For more information, news and perspectives from Microsoft, please visit the Microsoft News Center at Web links, telephone numbers and titles were correct at time of publication but may have changed. For additional assistance, journalists and analysts may contact Microsoft’s Rapid Response Team or other appropriate contacts listed at

Tue, 11 Oct 2022 12:00:00 -0500 en-US text/html
Killexams : Move Over Webex: Microsoft Teams To Be Available On Cisco Meeting Devices

Networking News

Gina Narcisi

Videoconferencing users will be able to choose between running Cisco Webex or Microsoft Teams natively on their Cisco Meeting devices and cameras starting in 2023, the two companies announced.


Cisco Systems and Microsoft are partnering up to give users another videoconferencing option natively on Cisco Meeting Devices.

Videoconferencing users will now be able to access and run Microsoft Teams – not just Cisco Webex -- from their Cisco Room and Desk Devices, which will be certified for Microsoft Teams, the two companies announced at Microsoft’s annual Ignite conference on Wednesday.

The newly forged partnership has Cisco becoming a partner in the Certified for Microsoft Teams program for the first time, the networking giant said.

[Related: Cisco Talent Bridge Expands Diversity, Tech Talent Pool; Connects Candidates To Cisco Partners]

Via the terms of the new partnership, Teams will run natively on Cisco Room and Desk devices starting the first half of 2023, giving users the option of staying within the Teams experience while taking advantage of Cisco’s video and camera technology, complete with noise removal and built-in intelligence, the companies said.

Six of Cisco's popular meeting devices and three peripherals will be certified for Teams, with more to come. The first certified devices are slated to include the Cisco Room Bar, the Cisco Board Pro 55-inch and 75-inch, and the Cisco Room Kit Pro for small, medium and large meeting room spaces. The Cisco Desk Pro and Cisco Room Navigator will follow, San Jose, Calif.-based Cisco said.

“Interoperability has always been at the forefront of our hybrid work strategy, understanding that customers want collaboration to happen on their terms — regardless of device or meeting platform,” Jeetu Patel, executive vice president and general manager of Cisco’s Security and Collaboration business units said in a statement on the new partnership. “Our partnership with Microsoft brings together two collaboration leaders to completely reimagine the hybrid work experience.”

The certified devices can be managed in both the Teams Admin Center and the new Teams Rooms Pro Management Portal, as well as through the Cisco Control Hub device management.

Gina Narcisi

Gina Narcisi is a senior editor covering the networking and telecom markets for Prior to joining CRN, she covered the networking, unified communications and cloud space for TechTarget. She can be reached at

Wed, 12 Oct 2022 03:49:00 -0500 en text/html
Killexams : Cisco invests in dedicated data center for WebEx in India

US-based multinational technology services and telecom equipment provider, Cisco, announced Tuesday that it is investing in dedicated data center capacity for WebEx, its remote conferencing, file sharing and contact center operation services suite, in India. The undisclosed investment amount will be used to set-up a domestic data center and acquire regulatory licenses for WebEx in India.

Incidentally, Cisco’s announcement comes about a month after the company, on September 13, became the first over-the-top (OTT) internet-based service provider to get a Unified License from the union ministry’s Department of Telecommunications (DoT) to offer national and international long-distance services.

The license allowed Cisco to operate its own private enterprise telecom network for national and international services, including connecting with and operating its own data center infrastructure. The company also said at the time that its Unified License will not be used to compete with telecom operators in India — namely Reliance Jio, Bharti Airtel, Vodafone Idea, and newcomer Adani Data Networks.

Cisco claimed in its Tuesday announcement that the WebEx data center investment was the first of its kind for an OTT collaborations and communications service provider in India. The move is in line with the DoT’s new set of draft telecom rules, which mandate OTT service providers to fall under the same regulatory ambit as telecom operators — since the services offered by both are competitive in nature.

Setting up a domestic data center facility could be key to offering a larger suite of services. Closer proximity to a data center for a customer and the service operator allows the latency of a connection — the time taken for data to travel from one point to another — to drastically come down. This, in turn, also offers better control over security standards, and enables larger bandwidth (or amount) of data that is used by companies in their services.

According to Cisco, India is the second largest market for WebEx after the US, its home market.

A local data center facility could also help Improve data localization strategies for companies migrating to online services. While not mandated by law for most sectors, the upcoming data privacy law in India is expected to add regulations for a larger amount of data to be localized in the country — anticipating which data center operators such as NTT, Yotta, Equinix and others have been ramping up data center capacity in the country.

Services providers have also been increasingly offering data localization services in India. On September 21, US-based content delivery network (CDN) operator Cloudflare introduced its data localization suite to businesses in India — alongside Australia and Japan — to get greater control over how data travels across borders.

On August 29, Jonathon Dixon, managing director for Asia-Pacific, Japan and China at Cloudflare, told Mint that the company will be data localization compliant in India by the end of the year — a practice that other companies also appear to be ready to emulate, given the increasing market opportunity for cloud-based services in the country.

Daisy Chittilapilly, president of Cisco India, said that with this move, Cisco will seek to capture a larger share of the global market for hybrid work platforms — which is expected to grow to at least $250 million by 2025.

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Tue, 11 Oct 2022 02:53:00 -0500 en text/html
Killexams : Cisco eyes growth in India, lowers Webex suite pricing by 50%

Registering accelerated growth in the Indian market over the last two years, technology giant Cisco is eyeing scale with its Webex ecosystem. The company has invested in a dedicated India Webex infrastructure, obtained necessary regulatory licenses to accelerate Webex adoption across the country, introduced a full suite of Webex devices in the country, and lowered the Webex suite's pricing by 50 per cent.  India is the second largest market after the US in terms of usage for Cisco.

Purpose-built for hybrid work, the Webex Suite offers a host of collaboration tools that include calling, meetings, messaging, webinars, polling, and webinars while focusing on security. Previously priced upwards of Rs 1,000, Cisco has now lowered the price to Rs 550 per user.

“Our goal is to create a more inclusive work experience for the three-fold growth expected in the number of digital workers in India by 2030. If we do this right, we can level the playing field and create new opportunities, regardless of geographic borders, socio-economic background, or language,” says Dave West, President Cisco APJC.

Webex infrastructure

The India Webex infrastructure, dedicated to collaboration solutions in the country, includes a dedicated data centre and is backed by Cisco Secure products and solutions to ensure data privacy and security. The data center will offer a host of services to customers and allow Cisco to sustain continued growth, facilitate a rich user experience, and deliver industry-leading security and management across the Webex Suite. In addition, local dedicated Webex infrastructure will lower operating costs, increase technical efficiencies, and enable Cisco to provide India-specific pricing for customers. This data center will also allow Cisco to partner with more start-ups, customers, partners, and service providers in India.

This investment comes on the back of a massive and permanent shift towards hybrid work models. According to the Cisco Hybrid Work Study 2022, almost 3 in 4 Indian employees favor a hybrid working environment in the future. Recognising the growing need for more flexible work models, the Government is also taking the lead in building regulatory frameworks to facilitate hybrid work across the nation.

“This is a significant milestone in our endeavor to power hybrid work at scale and speed. As more companies go hybrid, the demand for secure and adaptable hybrid work solutions will increase. With this investment we are looking to capture a growing market that is expected to reach over USD 250 million in India by 2025. With dedicated India Webex infrastructure, we can now offer enhanced performance at a much lower cost to our customers, and empower their move to a successful hybrid working future,” says Daisy Chittilapilly, President, Cisco India & SAARC

Webex devices

Cisco not just offers video conferencing software but has a broad portfolio of Webex devices (hardware) as well available in different form factors and designs that one can choose from. This includes headsets, cameras, desk series, room services, accessories and more. And to scale up in the Indian market, customers who have signed up for Webex Suite will get professional pricing with up to 50 per cent off on Webex devices.

Tue, 11 Oct 2022 02:33:00 -0500 en text/html
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