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Exam Code: 820-605 Practice test 2022 by Killexams.com team
820-605 Cisco Customer Success Manager (CSM)

Exam Number: 820-605
Exam Name : Cisco Customer Success Manager (CSM)


The Cisco Customer Success Manager (DTCSM) v2.1 course gives you the confidence and competence to fulfill the Customer Success Manager (CSM) role successfully, helping your customers realize value from their solutions and achieve their business outcomes. The course offers experiential learning through practical exercises using situations based on real-life use cases and case studies. In this highly interactive course, you can practice and gain confidence in fulfilling core tasks using best-practice tools and methodologies while receiving feedback from the facilitator and your peers.

This course is based on the concept of the customer lifecycle and how to optimize that journey, increasing the value realized by the customer, and maximizing your likelihood to maintain their loyalty and renew or expand their business opportunities. The course helps you prepare for the 820-605 Cisco® Customer Success Manager (CSM) exam. By passing this exam, you earn the Cisco Customer Success Manager Specialist certification.

After taking this course, you should be able to:

Describe the role of the Customer Success Manager
Describe the tools that the Customer Success Manager uses to ensure customer experience
Describe the lifecycle approach to customer experience

Transition to Subscription Economy
Customer and Industry Trends
Defining Customer Success and the CSM Role
Impact of Customer Success on Business Practices
Engaging the Customer for Success
Engaging the Customer for Success
Addressing Barriers
Customer Success Management Activities
Success Plan Elements
Customer Success Management Activities
Expand and Renewals

Cisco Customer Success Manager (CSM)
Cisco Customer guide
Killexams : Cisco Customer guide - BingNews https://killexams.com/pass4sure/exam-detail/820-605 Search results Killexams : Cisco Customer guide - BingNews https://killexams.com/pass4sure/exam-detail/820-605 https://killexams.com/exam_list/Cisco Killexams : Cisco partners with Microsoft to add Teams to its meeting devices

Networking firm Cisco Systems Inc. will add Microsoft Corp.'s Teams messaging app to its meeting devices, the two firms said on Wednesday, offering users an alternative to its own Webex video conferencing app.

Ticker Security Last Change Change %
CSCO CISCO SYSTEMS INC. 41.30 +1.10 +2.74%
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MSFT MICROSOFT CORP. 237.53 +8.97 +3.92%

Cisco's Jeetu Patel, head of Security & Collaboration, said the company aims to be the hardware platform for a wide range of conferencing software platforms.

"The way this market is evolving is very similar to the way that the movie entertainment market evolved," Patel said, with consumers having multiple subscriptions to streaming services like Netflix, Disney, HBO and Hulu.

Microsoft Teams app is seen on the smartphone placed on the keyboard in this illustration taken, July 26, 2021. REUTERS/Dado Ruvic/Illustration (REUTERS/Dado Ruvic/Illustration / Reuters Photos)


"There's going to be times that people want to jump on a Microsoft Teams call, they want to jump on a Zoom call, they want to jump on a Google call."

Asked whether the strategy could cannibalize market share for Cisco's Webex app, Patel said he believed the company will benefit if customers have a better experience using multiple platforms.

Webex, once a widely used conferencing platform, has lost out to several newcomers including Zoom Video Communications Inc (ZM.O), which was founded by an early Webex engineer and grabbed a large share of the market during the coronavirus pandemic.

The new Operating System Microsoft Windows 11 is available in France since October 5 , 2021 (Photo by Daniel Pier/NurPhoto via Getty Images) (Daniel Pier/NurPhoto / Getty Images)

Ilya Bukshteyn, vice president of Microsoft Teams Calling and Devices, told Reuters the Teams Room software already runs on several other hardware devices and will be available on Cisco devices from the first quarter of next year.

FILE PHOTO - The logo of Dow Jones Industrial Average stock market index listed company Cisco is seen in San Diego, California April 25, 2016. REUTERS/Mike Blake/File Photo (REUTERS/Mike Blake/File Photo / Reuters Photos)


Microsoft made the announcement at its annual Ignite conference.

Patel conceded "many people have a misconception of Webex as their granddad's software" but said in the last two years Cisco has launched many new functions, including real-time translation and transcription of meetings, that would eventually allow a multi-language conversation through Webex's video platform.

Wed, 12 Oct 2022 03:03:00 -0500 en-US text/html https://www.foxbusiness.com/technology/cisco-partners-microsoft-add-teams-meeting-devices
Killexams : The Microsoft-Cisco Teams collaboration could create an interoperability revolution No result found, try new keyword!That's why the news from Microsoft and Cisco at this week's Ignite event matters. Editor's note: Both Microsoft and Cisco are clients of the author. I’ve covered videoconferencing since the late ... Thu, 13 Oct 2022 17:13:00 -0500 en text/html https://www.computerworld.com/ Killexams : Cisco To Build Devices Certified For Microsoft Teams No result found, try new keyword!(RTTNews) - Cisco and Microsoft Corp. said, in the first half of 2023, they will offer the ability to run Microsoft Teams natively on Cisco Room and Desk devices Certified for Microsoft Teams ... Tue, 11 Oct 2022 22:33:00 -0500 text/html https://www.nasdaq.com/articles/cisco-to-build-devices-certified-for-microsoft-teams Killexams : Move Over Webex: Microsoft Teams To Be Available On Cisco Meeting Devices

Networking News

Gina Narcisi

Videoconferencing users will be able to choose between running Cisco Webex or Microsoft Teams natively on their Cisco Meeting devices and cameras starting in 2023, the two companies announced.


Cisco Systems and Microsoft are partnering up to supply users another videoconferencing option natively on Cisco Meeting Devices.

Videoconferencing users will now be able to access and run Microsoft Teams – not just Cisco Webex -- from their Cisco Room and Desk Devices, which will be certified for Microsoft Teams, the two companies announced at Microsoft’s annual Ignite conference on Wednesday.

The newly forged partnership has Cisco becoming a partner in the Certified for Microsoft Teams program for the first time, the networking giant said.

[Related: Cisco Talent Bridge Expands Diversity, Tech Talent Pool; Connects Candidates To Cisco Partners]

Via the terms of the new partnership, Teams will run natively on Cisco Room and Desk devices starting the first half of 2023, giving users the option of staying within the Teams experience while taking advantage of Cisco’s video and camera technology, complete with noise removal and built-in intelligence, the companies said.

Six of Cisco's popular meeting devices and three peripherals will be certified for Teams, with more to come. The first certified devices are slated to include the Cisco Room Bar, the Cisco Board Pro 55-inch and 75-inch, and the Cisco Room Kit Pro for small, medium and large meeting room spaces. The Cisco Desk Pro and Cisco Room Navigator will follow, San Jose, Calif.-based Cisco said.

“Interoperability has always been at the forefront of our hybrid work strategy, understanding that customers want collaboration to happen on their terms — regardless of device or meeting platform,” Jeetu Patel, executive vice president and general manager of Cisco’s Security and Collaboration business units said in a statement on the new partnership. “Our partnership with Microsoft brings together two collaboration leaders to completely reimagine the hybrid work experience.”

The certified devices can be managed in both the Teams Admin Center and the new Teams Rooms Pro Management Portal, as well as through the Cisco Control Hub device management.

Gina Narcisi

Gina Narcisi is a senior editor covering the networking and telecom markets for CRN.com. Prior to joining CRN, she covered the networking, unified communications and cloud space for TechTarget. She can be reached at gnarcisi@thechannelcompany.com.

Wed, 12 Oct 2022 03:49:00 -0500 en text/html https://www.crn.com/news/networking/move-over-webex-microsoft-teams-to-be-available-on-cisco-meeting-devices
Killexams : Network devices Market 2022 Size, Revenue Analysis, Sales, Share and Research Depth Study 2030

The MarketWatch News Department was not involved in the creation of this content.

Oct 14, 2022 (Alliance News via COMTEX) -- Quadintel's accurate global Network devices market research report gives detailed facts with consideration to market size, cost revenue, trends, growth, capacity, and forecast till 2030. In addition, it includes an in-depth analysis of This market, including key factors impacting the market growth.

The Global Network Devices Market size is expected to reach $38.4 billion by 2028, rising at a market growth of 6.3% CAGR during the forecast period.

This study offers information for creating plans to increase the market’s growth and effectiveness and is a comprehensive quantitative survey of the market.

Download Free demo of This Strategic Report :-https://www.quadintel.com/request-sample/global-network-devices-market/QI046

For industry executives, marketing, sales, and product managers, consultants, analysts, and stakeholders searching for vital industry data in easily accessible documents with clearly presented tables and graphs, the research contains historical data from 2017 to 2020 and predictions through 2030.

Statistical and cogent models for the market were used to assess and forecast the market data. Additionally, market shares and important trends were taken into account when creating the study. The Market Time Line Analysis, Vendor Positioning Grid, Market Overview and Guide, Company Market Share Analysis, Company Positioning Grid, Standards of Measurement, Top to Bottom Analysis, and Vendor Share Analysis are additional data models that can use.

GlobalNetwork Devices MarketSize, Share & Industry Trends Analysis Report By Type, By Connectivity (WiFi, Cellular, WiFi + Others, Long Range Radio (LoRa)), By Application, By Device Type, By Regional Outlook and Forecast, 2022 ? 2028

Numerous ports may be available on APs, which could be utilized to expand the network's capacity, firewall features, and Dynamic Host Configuration Protocol (DHCP) service. As a result, companies have access points that operate as a switch, router, DHCP server, and firewall. A service set identifier (SSID) name is required to access a wireless AP. The SSID is used by 802.11 wireless networks to distinguish all systems that connect to the same network, and consumer stations should be set with the SSID in order to connect to the AP. The AP may broadcast the SSID, making it visible to any wireless users.

Network devices, often known as network equipment, are many types of electronic devices that are utilized in networking. These kinds of devices are primarily deployed in computer networks to send and receive data swiftly and securely between computers, printers, fax machines, and other devices. Such devices could be intranet or internetwork devices. Certain devices are mounted on the device, like RJ45 connectors or NIC cards, while others are part of the network, like switches and routers. These are specialized devices that manage digital or electrical connections in order to execute their unique functions effectively.

There are two types of access points: fat and skinny. Fat APs, which are still often known as autonomous APs, must be manually set up with network and security settings before being left to serve customers until they can no longer function. Thin APs can be configured remotely utilizing a controller. Thin clients can be readily adjusted and managed because they do not require manual configuration. Controller-based and stand-alone access points are both possible.

But, APs could be set not to transmit the SSID for security reasons, which implies that an administrator must provide the SSID to consumer systems rather than letting it be detected automatically. SSIDs, channels, passwords, security settings, and usernames are all set by default on wireless devices. Since numerous internet sites display the default settings utilized by manufacturers, it is highly recommended that users change such default settings as quickly as possible for security purposes.

COVID-19 Impact

This dilemma has impacted many end-use verticals that use network devices. The disruption in supply chain across the world has negatively impacted the demand and growth of the network devices market. In addition, the rapid pace of the digitalization among companies and individuals would augment the demand for network devices in the world. The network devices market began to show indications of recovery by the end of 2020, with R&D and growth efforts returning in 2021. These ongoing innovations were predicted to aid the market's recovery in the coming years. As a result, a reasonable growth rate has been set, as the overall network devices market is likely to recover from the impact of the COVID-19 pandemic.

Market Growth Factors

The rise in the number of internet users

Due to the expanding smartphone penetration and improved connectivity, the number of internet users worldwide is continuously rising. Seek for network devices is anticipated to rise as consumers demand more connected devices, which need advanced Internet connections for flawless performance. While this is opening up prospects for broadband and telecom businesses, they still have a difficult time keeping up with customer demands for network uptime, capacity, and latency in a cutthroat market. With the aid of improved network equipment, which might offer the necessary connectivity bandwidth, security, and network dependability, players are investing substantially to take advantage of these new opportunities. The development of cellular-based network devices is anticipated to be fueled by telecom companies' growing investments in wireless network infrastructure.

The rapid pace of technological advancements in the telecom industry and home networking devices

The primary elements that are anticipated to propel the expansion of the home networking market are the development of cutting-edge connected items and the low pricing of such devices. To accept print commands from numerous networks and to increase network security system, the system offers several access points to networked devices and home networking equipment, such as printers. These elements contribute to the market for network devices operating more effectively. Along with that, many companies are investing in the advancements of their devices to gain more consumer attention. As a single system can control several devices at once, like Wi-Fi, which provides data to numerous devices at a time, it is possible that telecommunications and IT make up the largest portion of sales of home networking devices.

Market Restraining Factors

Rising concerns related to data security and privacy in open networks

One of the main issues for many firms is data privacy. Businesses are looking for stronger security and privacy choices to safeguard their networks from online dangers including corporate monitoring, data breaches, and data theft because of the dramatic increase in data volumes. Each endpoint, sensor, gateway, and smartphone has now become a possible target for hackers as a result of the increasing number of systems, which has also led to security and privacy vulnerabilities. Security is a crucial element to take into account when building Wi-Fi networks because the WLAN network gives access to many smart devices.

Type Outlook

Based on Type, the market is segmented into Indoor and Outdoor. The outdoor segment registered a substantial revenue share in the network devices market in 2021. It is due to the increasing demand for network connectivity in open spaces. Various companies are introducing advanced WiFi solutions for long bandwidth, which can tolerate any weather. In addition, these kinds of network devices offer better performance to the users.

Access full Report Description, TOC, Table of Figure, Chart, etc. @https://www.quadintel.com/request-sample/global-network-devices-market/QI046

Connectivity Outlook

Based on Connectivity, the market is segmented into WiFi, Cellular, WiFi + Others, Long Range Radio (LoRa), and Others. The WiFi segment procured the highest revenue share in the network devices market in 2021. WiFi makes it possible for devices to connect directly to one another or to large networks in order to transmit data. It is a foundational technology for the Internet of Things and mostly uses the 2.4 GHz to 5.0 GHz frequency range. According to connectivity, WiFi is anticipated to dominate the market for network devices over the upcoming years. WiFi connectivity offers the best performance, bandwidth, and total value across gateways, WiFi 5, and newer WiFi 6 & 6E routers, and access points.

Application Outlook

Based on Application, the market is segmented into Enterprise Networking, Residential Networking, Industrial Networking, Commercial Networking, and Transportation Networking. The commercial networking segment procured a significant revenue share in the network devices market in 2021. Commercial networks are enormous networks, and the scale is the main distinction between them and home networks. Similar protocols, networking topology, and services are used by commercial networks and their smaller siblings, residential networks.

Device Type Outlook

Based on Device Type, the market is segmented into Routers, Gateways, and Access Points. The routers segment acquired the maximum revenue share in the network devices market in 2021. The demand for wireless routers with a strong connection in the home market is being driven by the escalating demand for high-speed Internet connectivity and the expanding use of smart devices like tablets, smartphones, and smart TVs. During the forecast period, the market for routers for enterprise, industrial, and commercial applications is anticipated to develop due to rising usage of virtualized technologies, expanding cloud networking, and rising demand for Internet-based devices.

Regional Outlook

Based on Regions, the market is segmented into North America, Europe, Asia Pacific, and Latin America, Middle East & Africa. North America emerged as the leading region in the network devices market with the maximum revenue share in 2021. The market in North America is primarily being pushed by the rising use of integrated enterprise & business solutions for even more adaptable and agile company operations. Due to the growing investment in wireless technology by the main corporations in this region, the need for wireless hotspots and Wi-Fi solutions & services is anticipated to expand.

The major strategies followed by the market participants are Partnerships. Based on the Analysis presented in the Cardinal matrix; Cisco Systems, Inc. and Huawei Technologies Co. Ltd. are the forerunners in the Network Devices Market. Companies such as Juniper Networks, Inc., ADTRAN, Inc. and Schneider Electric SE are some of the key innovators in the Market.

The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Cisco Systems, Inc.,Siemens AG, Schneider Electric SE, General Electric (GE) Co., TE Connectivity Ltd., Hewlett-Packard Enterprise Company, Juniper Networks, Inc., ADTRAN, Inc., Huawei Technologies Co. Ltd., Digi International, Inc., and Ericsson AB.

Recent Strategies deployed in Network Devices Market

Partnerships, Collaborations and Agreements:

Mar-2022: Schneider Electric partnered with NTT Group, a Japanese telecommunications company. This partnership aimed to develop on-premises private networks for Schneider Electric that would utilize its own edge infrastructure to process data captured from the factory floors in Lexington.

Feb-2022: Cisco joined hands with Rakuten Symphony, a wholly-owned subsidiary of Rakuten Mobile. This collaboration aimed to boost the delivery of cloud-native, virtualized 4G/5G mobile networks based on Open Radio Access Network (ORAN) technology. In addition, the companies would address the industry requirements for huge transformation to decrease costs, boost agility and fulfill future technical, regulatory, and environmental needs for sustainability.

Jun-2021: Cisco came into a partnership with Siemens, a German multinational conglomerate corporation. This partnership aimed to introduce new ranges of 5G industrial routers, which extend enterprise networks to the edge with security, flexibility, and scalability.

Mar-2021: Juniper partnership with ConnX, an Independent Software Company. This partnership aimed to assist in driving AI-based WAN adoption across India. ConnX would also assist in providing Juniper?s vision of AI-driven automation, insights, and action from client-to-cloud, and boost the adoption of a solution consisting of Juniper?s Session Smart SD-WAN across India.

Jan-2021: Juniper Networks signed an agreement with Turk Telekom, the state-owned Turkey telecommunications company. This agreement aimed to boost the shift towards open RAN, 5G, and cloud-native networks. In addition, the partnership included an exclusive global licensing agreement with Netsia, a subsidiary of T?rk Telekom Group company Argela in the USA, in order to shift its advanced radio intelligent controller (RIC) technology to Juniper, consisting of related source code & patents plus exclusive rights to create and sell products and solutions, which combine with RIC.

Jun-2020: Juniper Networks entered into a partnership with Anuta Networks, the undisputed leader in network automation. The Anuta ATOM platform would be combined into Juniper?s prevailing network automation portfolio consisting of Juniper HealthBot, Junos Telemetry, and Juniper NorthStar products.

Feb-2020: Cisco teamed up with NEC Corporation, a Japanese multinational information technology, and electronics corporation. This collaboration aimed to strengthen the procedure for confirming the authenticity of network equipment utilized for security areas and important industrial infrastructure prior to shipment, while construction, and operation by integrating its fraud detection technologies along with those from Cisco Systems G.K. (Cisco), using NEC blockchain technologies for network devices.

Product Launches and Product Expansions:

Jun-2022: Huawei Consumer Business Group expanded its mesh router product portfolio with the introduction of a device. This device is perfect for huge households, which demand high-speed, secure, and reliable internet connectivity for remote working.

May-2022: Digi International launched Digi IX30, an industrial-hardened cellular router solution for harsh environments. This product would offer edge intelligence in a ruggedized, industry-leading design for the top levels of reliability and flexibility. In addition, Digi IX30 is based on Digi Remote Manager (Digi RM) and the Digi Accelerated Linux operating system (DAL OS).

May-2022: Huawei India released a new router with support for Wi-Fi 6. Along with that, the Huawei Consumer Business Group introduced the Wi-Fi AX3 dual core router, which would support Wi-Fi 6 capabilities and provide more integrated solutions with other Huawei devices.

Feb-2022: Cisco introduced new innovations designed to power hybrid work with people working from home, in the office, or anywhere. These innovations include Wi-Fi 6E (Catalyst 9136 and Meraki MR57), Catalyst 9000X Switches, Cisco Private 5G, and Cisco Silicon One to the Catalyst Switching Portfolio.

Jun-2021: Huawei unveiled a series of 5G products and solutions-oriented for "1+N" 5G target networks. Such products consist of 400 MHz Ultra-Wideband 64T64R Massive MIMO, BladeAAU Pro, Lightest 64T64R Massive MIMO, and Commercial FDD Massive MIMO.

Feb-2021: Juniper Networks released two new 6 GHz access points, which would use Mist AI to optimize Wi-Fi performance and capacity while streaming IT operations. Additionally, Juniper would launch a new IoT Assurance service, which would simplify and scale the onboarding and securing of IoT devices without Network Access Control (NAC).

Feb-2020: Huawei introduced the AirEngine Wi-Fi 6 series products consisting of 10 new Wi-Fi 6 access point (AP) models. Such all-new products are perfectly suited to assist companies to step into the fully wireless campus era. In addition, AirEngine 8760 AP would provide an air-interface data rate of up to 10.75 Gbps, twice the industry average.

Acquisitions and Mergers:

Aug-2021: ADTRAN formed a merger with ADVA, a European telecommunications vendor. This merger aimed to make a top global, scaled company of end-to-end fiber networking solutions for communications service providers, enterprise, and government customers. The merger would integrate ADTRAN?s leadership in fiber access, fiber extension, and subscriber connectivity solutions with ADVA?s leadership in metro wavelength subsidiary multiplexing, business ethernet, data center interconnect, and network synchronization solutions.

Mar-2021: Cisco acquired Acacia Communications, a Massachusetts-based company, and an existing Cisco supplier. This acquisition aimed to offer the customers solutions in the form they require to take, whether it means discrete components or fully integrated solutions for the new internet.

Jul-2020: Cisco took over Fluidmesh Networks, a leader in resilient wireless backhaul systems. This acquisition aimed to expand Cisco?s industrial wireless portfolio to sectors with on-the-move assets and mission-critical usage in situations wherein zero data loss is essential to uptime and business resiliency.

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Scope of the Study

Market Segments covered in the Report:

By Type

By Connectivity
WiFi + Others
Long Range Radio (LoRa)
By Application
Enterprise Networking
Residential Networking
Industrial Networking
Commercial Networking
Transportation Networking
By Device Type
Access Points
By Geography
North America
Rest of North America
Rest of Europe
Asia Pacific
South Korea
Rest of Asia Pacific
Saudi Arabia
South Africa
Rest of LAMEA
Companies Profiled
Cisco Systems, Inc.
Siemens AG
Schneider Electric SE
General Electric (GE) Co.
TE Connectivity Ltd.
Hewlett-Packard Enterprise Company
Juniper Networks, Inc.
Huawei Technologies Co. Ltd.
Digi International, Inc.
Ericsson AB

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The MarketWatch News Department was not involved in the creation of this content.

Thu, 13 Oct 2022 21:34:00 -0500 en-US text/html https://www.marketwatch.com/press-release/network-devices-market-2022-size-revenue-analysis-sales-share-and-research-depth-study-2030-2022-10-14
Killexams : BT leans on Cisco to recycle customer network kit
Up to 99.9% of returned equipment can be re-used or recycled

Back in December 2021, BT announced a new business-wide plan, aiming to ensure that the company’s growth was responsible, inclusive, and sustainable.

The Manifesto pledged to help its customers reduce their own carbon emissions by 60 million tonnes by 2030, build towards a circular BT by 2030, and launch a new movement to Improve the UK’s diverse digital talent pipeline.

Prior to this, BT had already pledged to reach net zero carbon emissions from its own operations by 2030 and to help 25 million people across the UK Improve their digital skills by 2025.

Today, BT has taken the next step towards fulfilling its Manifesto promises, announcing a new programme with its technology partner Cisco aimed at reducing customers’ e-waste footprints.

Under the new scheme, equipment that is being replaced or decommissioned in BT’s business customers’ networks will be returned to Cisco, where it will be reused or recycled. According to BT, up to 99.9% of equipment can be repurposed in this way.

For now, the programme will be available for BT’s business customers in the UK, US, Italy, Ireland, Switzerland, and Singapore, with Cisco-certified environmental certified to be added to additional countries by the end of the year.

“E-waste is a growing concern and according to the World Economic Forum now the fastest-growing waste stream in the world. Our customers and partners have made commitments to report on and Improve performance in this critical area,” said Hriday Ravindranath, chief product and digital officer at BT’s Global unit. “Creating a more sustainable, circular economy, where we prioritise dematerialisation and avoid equipment going to landfill, is vital. It builds on our leadership in sustainability and will help deliver on our BT Group Manifesto commitments and ambition to connect for good.”

Overall, BT has pledged to extend the circular economy throughout its entire supply chain by 2040, having already begun the process with a takeback and reuse service for customers’ smartphones.

However, despite the increasing number of recycling options available for consumer and business electronics, research from BT last year showed that 31% of British people still do not know how to recycle unwanted electronics equipment.

Also in the news:
Optus confirms 2.1 million customers affected by cyberattack
Cloud Metro: Reimagining metro networks for sustainable business growth
Vodafone UK and Three confirm talks over a potential merger

Wed, 05 Oct 2022 01:29:00 -0500 Harry Baldock en-GB text/html https://totaltele.com/bt-leans-on-cisco-to-recycle-customer-network-kit/
Killexams : New partnership brings Microsoft Teams to Cisco meeting room devices

Customers will now have the option to run Microsoft Teams by default on Cisco Room and Desk devices

REDMOND, Wash., and SAN JOSE, Calif. — Oct. 12, 2022 — Cisco and Microsoft Corp. Wednesday announced at Microsoft’s annual Ignite conference a new partnership that will provide customers with more choice. In the first half of 2023, Cisco and Microsoft will soon offer the ability to run Microsoft Teams natively on Cisco Room and Desk devices Certified for Microsoft Teams, with the option of Teams as the default experience. Cisco will become a partner in the Certified for Microsoft Teams program for the first time.

“Interoperability has always been at the forefront of our hybrid work strategy, understanding that customers want collaboration to happen on their terms — regardless of device or meeting platform,” said Jeetu Patel, EVP and GM, Security & Collaboration, Cisco. “Our partnership with Microsoft brings together two collaboration leaders to completely reimagine the hybrid work experience.”

“Our vision to make Teams the best collaboration experience for physical spaces is brought to life by our incredible ecosystem of hardware partners,” said Jeff Teper, president, collaborative apps and platforms at Microsoft. “By welcoming Cisco as our latest partner building devices Certified for Microsoft Teams, we are excited to bring leading collaboration hardware and software to market together for our joint customers.”

Initially, six of Cisco’s most popular meeting devices and three peripherals will be certified for Teams, with more to come. The first wave of devices, expected to be certified by early 2023, will include the Cisco Room Bar, the Cisco Board Pro 55-inch and 75-inch, and the Cisco Room Kit Pro for small, medium and large meeting room spaces, respectively. The Cisco Desk Pro and Cisco Room Navigator will follow. Customers will have the option to make Microsoft Teams Rooms the default experiences, and the devices will continue to support joining Webex meetings with all the features and functionality customers enjoy today. The first peripheral — the Cisco Desk Camera 4K — is an intelligent USB webcam and will be available by the end of October 2022, followed by two headphones with a Teams button by early 2023.

Microsoft Teams customers will enjoy the digital workplace where they connect and collaborate with teammates, partners and customers, combined with Cisco’s high-quality, reliable video technology with powerful camera intelligence and noise removal technologies that enable inclusive and collaborative meeting experiences. All certified devices will be manageable in the Teams Admin Center and the new Teams Rooms Pro Management Portal, as well as through the Cisco Control Hub device management.

About Cisco

Cisco (NASDAQ: CSCO) is the worldwide leader in technology that powers the Internet. Cisco inspires new possibilities by reimagining your applications, securing your data, transforming your infrastructure, and empowering your teams for a global and inclusive future. Discover more on The Newsroom and follow us on Twitter at @Cisco.

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. A listing of Cisco’s trademarks can be found at www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.

About Microsoft

Microsoft (Nasdaq “MSFT” @microsoft) enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more.

For more information, press only:

Microsoft Media Relations, WE Communications for Microsoft, (425) 638-7777, [email protected]

Cisco Media Relations, Melissa Chanslor, (408) 527-0792, [email protected]

Note to editors: For more information, news and perspectives from Microsoft, please visit the Microsoft News Center at http://news.microsoft.com. Web links, telephone numbers and titles were correct at time of publication but may have changed. For additional assistance, journalists and analysts may contact Microsoft’s Rapid Response Team or other appropriate contacts listed at https://news.microsoft.com/microsoft-public-relations-contacts.

Tue, 11 Oct 2022 12:00:00 -0500 en-US text/html https://news.microsoft.com/2022/10/12/new-partnership-brings-microsoft-teams-to-cisco-meeting-room-devices/
Killexams : Cisco sets out strategies to drive Thai digitalisation

US tech giant Cisco Systems has vowed to focus on user-centric applications, digital infrastructure transformation, enterprise cybersecurity and hybrid work support as strategies to drive growth of business customers and support Thailand's digital transformation.

"Thailand is on the right trajectory to become a digital economy heavyweight in the region. As it continues to chart its next phase of growth, businesses need to transform themselves to stay relevant in the burgeoning digital economy," said Taveewat Chantaraseno, managing director for Cisco Thailand and Myanmar.

Mr Taveewat said he was aware of economic headwinds that might hamper enterprises' investment in technology. The company has a financing arm -- Cisco Capital -- that can assist customers in such an investment, he noted.

"In the past two years, the number of customers participating in the firm's financing programme has surged 30-50%," Mr Taveewat said.

He said hybrid work, Industry 4.0 and hybrid cloud are the prevailing digital trends that could shape businesses.

According to Mr Taveewat, digital transformation can help enhance Thailand's competitiveness, unlocking 2.5 trillion baht in economic value a year by 2030.

Cisco set out four strategic targets for the Thai market in fiscal 2023.

The first lies in efforts to make applications that cater for good customer experiences, Mr Taveewat said.

Cisco's full-stack observability innovation serves as a tool that can show the whole functioning process of the apps, deliver in-depth information and recommend actions to optimise all end-user experiences.

The second involves digital infrastructure transformation. He said there are 20 billion connected devices worldwide now and the number is expected to surge to 29 billion by 2023.

"Organisations need to transform their infrastructure with the network at its core to create and deploy their policies in an automated way to deliver a seamless experience," said Mr Taveewat.

Cisco's Secure Access Service Edge (SASE) architecture combines networking and security functions in the cloud to connect users to apps and data in any environment and from anywhere and control access by enforcing a consistent set of security enterprise policies.

The third involves efforts to ensure enterprise security, including through applications and hardware.

Last year, 65% of small and medium-sized enterprises suffered cyber-incidents, Mr Taveewat said.

The fourth is to support hybrid work by providing a platform that can help enterprises enhance visibility, secure collaboration and secure access to support all types of interactions in the hybrid world, he said.

The firm's study shows hybrid work makes 85% of Thai employees happier.

"Cisco is a platform company where it has an end-to-end support from hardware and software to services. Globally, from 2015 to 2021, its subscription software revenue grew 23%," Mr Taveewat said.

"We see refreshment of technology back in hospitality, education and manufacturing in the post-pandemic period," he said.

Cisco is committed to moving ahead with its Country Digital Acceleration (CDA) programme, in which the company works with governments globally to unlock digital power.

In Thailand, the CDA scheme began in November last year with projects including supporting smart factories through 5G power and creating healthcare connection between 10 hospitals.

Mon, 03 Oct 2022 16:00:00 -0500 en text/html https://www.bangkokpost.com/business/2406390/cisco-sets-out-strategies-to-drive-thai-digitalisation
Killexams : Cisco, DICT link up to build tech infrastructure
Rainier Allan Ronda - The Philippine Star

October 14, 2022 | 12:00am

MANILA, Philippines — Multinational tech giant Cisco is tying up with the Department of Information and Communications Technology (DICT) to build a harmonized, interoperable and integrated government ICT infrastructure.

The partnership will focus on enabling government agencies to implement hybrid work arrangements securely for their workers. Both sides would work to power DICT’s e-Government Masterplan under Cisco’s Country Digital Acceleration “collaboration pillar.”

Cisco will provide collaboration tools such as Webex boards, room kits and licenses as well as integrated security solutions to bolster DICT’s security posture.

ICT Secretary Ivan John Uy and Cisco ASEAN president Bee Kheng Tay signed the partnership Wednesday in ceremonies at the Edsa Shangri-La Hotel Manila.

Also signing the agreement were Cisco Philippines managing director Zaza Soriano-Nicart and ICT Undersecretary Paul Joseph Mercado.

“We are confident of this partnership. The initiative is set to enhance the government’s ability to collaborate more effectively and will greatly boost the government’s drive toward digital transformation,” Uy said.

The initiative is expected to Improve the efficiency and effectiveness of public service, enhance inter-agency collaboration through digitization and empower public servants to concentrate on their mandates by reducing stress levels on traffic congestion and complex platforms.

“We are delighted to further our long-standing relationship with DICT by providing them with the means to collaborate without compromising on security. We look forward to leveraging our rich ecosystem and expertise in working with government agencies globally to help build a future-ready ecosystem in the Philippines through the deployment of innovative technology and solutions, starting with our secure collaboration portfolio to power hybrid work,” Nicart said in her presentation for Country Digital Acceleration.

The partnership is set to secure a safe and comfortable experience for hybrid and remote work in the Philippines after Cisco studies reported that the majority of Filipino employees preferred hybrid work and have simultaneously learned more in this arrangement.

The studies have also shown that Filipino employees saved more earnings, fostered better work relationships with colleagues, and increased productivity through hybrid and remote work.

Fri, 14 Oct 2022 00:00:00 -0500 text/html https://www.philstar.com/headlines/2022/10/14/2216515/cisco-dict-link-build-tech-infrastructure
Killexams : Cisco bets on ASEAN digitalization as Western tech demand slows

Upskilling will unlock region's demographic advantage, says innovation chief

Cisco Systems global innovation officer Guy Diedrich on a accurate visit to Malaysia, where the company has digital accelerator and skills training programs. (Photo courtesy of Cisco)

BANGKOK -- U.S. network equipment maker Cisco Systems is looking to use Southeast Asia's digitalization push to expand its foothold in the region as demand in the U.S. and Europe cools.

Southeast Asia is on track this year to outpace China's growth for the first time, expanding by 3.2% compared to China's 2.8%. To keep that growth going, governments across the region are ramping up efforts to bring online connectivity and digital services to large areas still outside the digital fold, presenting an opportunity for companies like Cisco to cultivate new markets.

Fri, 14 Oct 2022 07:57:00 -0500 en-GB text/html https://asia.nikkei.com/Business/Telecommunication/Cisco-bets-on-ASEAN-digitalization-as-Western-tech-demand-slows
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