500-442 thinking - Administering Cisco Contact Center Enterprise (CCEA) Updated: 2024

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Cultivating critical thinking skills should be a top priority for any business that wants to succeed in today’s complex and rapidly changing world.

According to the World Economic Forum, “analytical thinking, creativity, and flexibility will be among the most sought-after skills” by 2025, yet few companies invest in such training.

Critical thinking is an essential skill that enables individuals to analyze, evaluate, and synthesize information to make informed decisions. In today's fast-paced, complex, and dynamic work environment, critical thinking is more critical than ever before. It is crucial for organizations to prioritize critical thinking skills among their employees to make well-informed decisions and stay ahead in the competitive market.

Rapid technological advancements, globalization, and economic uncertainties have created complex challenges for most businesses. Critical thinking skills are essential to successfully navigating this complexity and uncertainty. Critical thinkers can examine challenges and opportunities three-dimensionally in the broader business context, and they can analyze relevant information to develop a plan of action to address it. Critical thinking enables employees to consider multiple perspectives and potential outcomes of different decisions, leading to better choices that are more likely to succeed.

The ability to evaluate information, data, and facts is important in making informed decisions. Employees who lack basic critical thinking skills may be prone to making decisions based on assumptions, biases, or incomplete information. That often leads to poor decisions. On the other hand, employees who possess critical thinking skills are better equipped to weigh options, analyze the pros and cons of each decision, and make decisions based on factual and reliable information. Such decisions can lead to better outcomes for the organization, resulting in improved productivity, increased revenue, and better customer satisfaction.

In addition to decision making, critical thinking is also essential to problem solving – a key capability for leaders every level.

In the workplace, issues can arise at any time, and managers must be able to identify, analyze and address these problems quickly and efficiently. Critical thinking skills can help leaders identify the root cause of the problem and evaluate different options to solve it. This process can lead to innovative and effective solutions to complex problems that may have otherwise been overlooked or dismissed.

Finally, critical thinking is vital for effective communication in the workplace.

Employees who can analyze and evaluate information can communicate it effectively to their colleagues and superiors. Critical thinking skills enable employees to articulate their ideas, share their opinions, and offer constructive feedback, leading to improved collaboration and team productivity. Employees who lack critical thinking skills may struggle to communicate their thoughts effectively, leading to misunderstandings, miscommunication, and conflicts.

Businesses of every size must prioritize the development of these skills among their employees to enable them to make informed decisions, solve complex problems, and communicate effectively.

The cultivation of critical thinking skills in the workplace requires investment in training and development programs that equip employees with the necessary tools and techniques to analyze and evaluate information effectively. But the result will be a more efficient, innovative, and productive workforce that can navigate complex challenges and drive success for the organization.

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Cisco Partner Summit is the tech giant's premier gathering for the its colossal global channel partner base. This year, more than 2,000 partners descended onto Miami to learn about Cisco's latest innovations and to hear from the company's executive leadership team. From generative AI, to security and hybrid work, to the impending Splunk acquisition and the company's new global channel chief, here's what partners need to know from Cisco Partner Summit 2023.

Splunk CEO To Cisco Partners: ‘We Can Do A Lot Together’ In Security, Observability
‘The sooner we can get them together as one company, the better for us,’ one Cisco and Splunk partner tells CRN on the impending acquisition and the opportunities it presents for MSPs.

New Cisco Channel Chief: Support Partner ‘Momentum,’ Grow ‘Absolutely Critical’ Managed Services
Rodney Clark, arguably best known to solution providers as the former channel chief of Microsoft, tells CRN that he plans to do everything he can to support the momentum that the team already has, while looking ahead to the future and accelerating growth in areas such as managed services.

Cisco Partner Summit 2023: CEO, Channel Chief Weigh In On Splunk Deal, AI And Channel Culture
CEO Chuck Robbins, alongside the tech giant’s executive leadership team and incoming Channel Chief Rodney Clark, spoke on the mainstage and with CRN about AI, the Splunk acquisition, as well as Cisco’s culture at Cisco Partner Summit 2023.

Cisco CEO Chuck Robbins On AI, Splunk, And Why ‘The World Needs Companies That Care Today’
“I think a lot of the challenges in the world over the last five to 5-8 years had been a result of people feel that feeling left out and feeling like they haven’t had an opportunity, so to the extent we can help bridge that divide, I think we should,” Cisco CEO Chuck Robbins tells CRN. The tech leader also discussed partner opportunities in security, observability, collaboration and sustainability.

Cisco CX Partner Framework For MSPs ‘Moves Dial From Reactive, To Proactive, Predictive And Prescriptive’
The changes that Cisco’s customer experience (CX) and partner managed services teams are making are aimed at streamlining and simplification for MSPs growing their practices with Cisco, executives tell CRN at Cisco Partner Summit 2023.

Cisco Partner Experience Platform Reaches ‘Next Level’ With Growth, Profitability Feature Adds
The Partner Experience Platform isn’t just a place to consolidate tools for partners, Cisco’s José Van Dijk tells CRN. It’s now packed with features aimed at helping partners grow their recurring revenue opportunities and become more productive through capabilities like predictive modeling.

Cisco’s Full Stack Observability Vision For $34B Market Includes Partner Innovation
To go after the soon-to-be $34 billion observability market opportunity, Cisco has unveiled its observability ecosystem with seven new partner modules which lets developers create new modules on the Cisco Observability Platform.

Cisco Exec: Solution Specializations, New Incentives Will Align Partners With ‘Subscription Economy’
‘We are going to remove the subtlety at this Partner Summit and let our partners know that within the next 12 months, there will be a very clear roadmap of how we will phase out the Architectural Specializations and move to the new, brave world of solutions specializations,’ Marc Surplus, VP of strategy planning and programs for Cisco’s Global Partner Organization, tells CRN.

Cisco Crowns Rodney Clark New Global Channel Chief: Exclusive
The networking giant names Rodney Clark, a Microsoft veteran of more than two decades, as its new SVP, Partnerships and Small & Medium Business, taking over at the helm for Oliver Tuszik, who moved on to lead Cisco EMEA in August.

W&M Alumni Magazine
Winter 2023

For 330 years, William & Mary has led the nation in advancing knowledge and innovative ideas — from pioneering legal education in the United States to establishing a world-class marine science institute. We’ll honor many of these firsts at the university’s annual Charter Day ceremony on Feb. 10.

W&M’s strategic plan, Vision 2026, sets out the next ambitious moves that will meet the needs of our community, commonwealth and our nation for decades to come. By 2026, W&M will invest in four key areas where the university already has deep strengths: data and computational sciences, water conservation, citizenship in a pluralistic democracy and pathways to careers. This year, each of my From the Brafferton columns focuses on one of these areas. This issue’s focus is data.

The urgency to invest broadly in data sciences at W&M emerged organically, out of necessity, and in response to bursting student interest. In the past decade, interest in computational fields has more than tripled at W&M. From 2020 to 2022, undergraduate computer science degrees awarded at W&M increased by nearly 20%. In the data science program, which launched in 2020, the number of degrees conferred went from eight in 2021 to 35 in 2022.

This surge of interest reflects the growing importance of computational thinking in every community and industry around the nation. The U.S. Bureau of Labor Statistics projects that employment in data science alone will grow by 31% in the coming decade. According to a DataCamp survey, 89% of companies rate building data fluency as a priority for their business.

To meet growing demands for data-savvy employees, the commonwealth, business communities and higher education have aligned around talent. In 2019, W&M joined the Tech Talent Pipeline, which challenged Virginia colleges and universities to produce an additional 25,000 computer science-related degree holders by 2039.

The rapid growth that we are seeing in our computer science and data science programs was identified early in the strategic planning process, in 2019, as an area where the university would need to scale up our teaching and research to meet demand. Student Assembly outlined this need in a 2019 whitepaper. Faculty, staff and administrators set out to “pursue a more dynamic and influential presence in engineering, computational and information sciences” as part of a fall 2021 Vision Framework for Planning In.

In response, several departments began discussing how we might establish a computing and data science unit. Provost Agouris charged a design team comprising deans from all five of W&M’s schools, faculty and other university leaders with exploring what a unit might look like. That team conducted research and drafted a preliminary proposal for the unit. This draft will help inform collaborative cross-campus discussions around education and research at W&M in the areas of computing, data science and applied science.

The main takeaway: Data science is core to a liberal arts degree in the 21st century. For non-specialists (like me), it can be helpful to picture a simple Venn diagram, with three overlapping circles. The toolkits of data science are computational modeling and statistical analysis — two of the circles. Those tools are applied to any large corpus of data — the third circle — structured in a way that can answer meaningful questions. Linguists and literary scholars might study “big bags of words” in online collections to discern how literary genres change over time. Biologists and epidemiologists might study health care data to understand how disease affects different populations. Political scientists and engineers might study social media data to understand how misinformation travels and how it can be countered.

Statistical analysis is a mode of critical thinking, just like the other core modes of critical thinking our graduates cultivate at W&M. Thinking statistically helps humans understand likelihood, pattern and variation — and navigate uncertainty by tracking patterns across large bodies of evidence. Computational modeling is also a mode of critical thinking: a way to describe, analyze and solve complex problems using digital tools.

In the 21st century, the ability to problem-solve effectively and think ethically using these toolkits is part of what it means to be an educated person. That ability will ensure that our graduates lead in whatever domains they choose. Witness W&M’s strong showing at the iGEM Grand Jamboree in Paris this past October. For years, W&M’s iGEM team has shown its mettle against international powerhouses, such as MIT and Harvard. This year, W&M students once again earned a Gold Medal. Our team also took the prize for Best Software & AI Project.

Many William & Mary alumni are breaking new ground in data and artificial intelligence. You’ll read more about their inspiring stories in the magazine’s “Data Revolution” feature. At W&M, we aim to cultivate the next generation of well-rounded professionals and principled citizens, fluent in thinking critically with data at scale.

In the months after taking office as the 28th president of William & Mary, Katherine A. Rowe hosted town hall forums and social media events on the Future of Knowledge, Work and Service. From more than 800 data points generated during the process, three overarching ideas developed:

• Deep human connection is a hallmark of William & Mary.
• The intersection of diverse modes has increasing value (fields of knowledge, skills in work and integration of service).
• Sophistication in bridging difference, cultivated in an inclusive community, enriches our lives – at work, in service, and, most importantly, in relationships with others.

In November, President Rowe began reflecting back the input to affirm and refine those themes.

“We’re always thinking strategically, and managing strategically. This work is not confined to a five-year or 10-year planning process, though it has defined moments that punctuate and synthesize the process. The process of strategy is best driven by widely-shared aspirations and a core sense of identity — what we have been defining all semester.”More about thinking forward...

What We've Heard

Responses gathered during the listening phase helped identify emerging themes.

The world around us is largely shaped by design–the products, services, infrastructures, and systems that form our experience are all designed. At Smith, we question gender, race, ethnicity, power and ability as dynamics that shape who gets to participate in creating the worlds in which we live. Human-made mass now exceeds all living biomass. As makers we challenge obsolescence, explore alternative resources,  and hold a longview when thinking about the impacts of what we make. Within a Women’s Liberal Arts College we critically engage with design and making in order to advance these practices in service of broad social issues.

PR Newswire

NEW YORK, Dec. 19, 2023

NEW YORK, Dec. 19, 2023 /PRNewswire/ -- InvestorsObserver issues critical PriceWatch Alerts for IFBD, SHOP, CSCO, AGNC, and CADL.

To see how InvestorsObserver's proprietary scoring system rates these stocks, view the InvestorsObserver's PriceWatch Alert by selecting the corresponding link.

1. IFBD:
2. SHOP:
3. CSCO:
4. AGNC:
5. CADL:

(Note: You may have to copy this link into your browser then press the [ENTER] key.)

InvestorsObserver's PriceWatch Alerts are based on our proprietary scoring methodology. Each stock is evaluated based on short-term technical, long-term technical and fundamental factors. Each of those scores is then combined into an overall score that determines a stock's overall suitability for investment.

InvestorsObserver provides patented technology to some of the biggest names on Wall Street and creates world-class investing tools for the self-directed investor on Main Street. We have a wide range of tools to help investors make smarter decisions when investing in stocks or options.

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SOURCE InvestorsObserver