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Exam Code: 300-810 Practice exam 2023 by Killexams.com team
300-810 Implementing Cisco Collaboration Applications (CLICA)

300-810 CLICA

Certifications: CCNP Collaboration, Cisco Certified Specialist - Collaboration Applications Implementation

Duration: 90 minutes

This exam tests your knowledge of collaboration applications, including:

- Single sign-on

- Cisco Unified IM and Presence

- Cisco Unity Connection and Cisco Unity Express

- Application clients

Exam Description

The Implementing Cisco Collaboration Applications v1.0 (CLICA 300-810) exam is a 90-minute exam associated with the CCNP Collaboration and Cisco Certified Specialist - Collaboration Applications Implementation certifications. This exam tests a candidate's knowledge of collaboration applications, including single sign-on, Cisco Unified IM and Presence, Cisco Unity Connection, Cisco Unity Express, and application clients. The course, Implementing Cisco Collaboration Applications, helps candidates to prepare for this exam.

15% 1.0 Single Sign-On (SSO) for Collaboration Applications

1.1 Describe these types of SSO as they relate to Collaboration

1.1.a Smart card

1.1.b Integrated Windows AD

1.1.c Kerberos

1.2 Describe the SAML SSO login process flow in the context of Cisco Collaboration solutions

1.3 Describe these components of SAML 2.0 and later

1.3.a Assertion

1.3.b Protocol

1.3.c Binding

1.3.d Profiles

30% 2.0 Cisco Unified IM and Presence

2.1 Configure Cisco Unified Instant Message and Presence on premises

2.1.a High availability

2.1.b Calendar integration

2.1.c Apple Push Notification Service

2.1.d Persistent chat

2.1.e Federation configuration (XMPP and SIP)

2.1.f Centralized Cisco Unified IM&P

2.2 Troubleshoot Cisco Unified IM&P on premises

2.2.a XMPP

2.2.b High availability

2.2.c Calendar integration

2.2.d Apple Push Notification Service

2.2.e Persistent chat

2.2.f Federation configuration (XMPP and SIP)

30% 3.0 Cisco Unity Connection and Cisco Unity Express

3.1 Configure these in Cisco Unity Connection

3.1.a Call handlers

3.1.b Voicemail transfers and greetings

3.1.c Routing rules

3.1.d Distribution lists

3.1.e LDAP integration

3.2 Troubleshoot these in Cisco Unity Connection

3.2.a Call handlers

3.2.b Voicemail transfers and greetings

3.2.c Auto-Attendant

3.2.d Routing rules

3.2.e MWI

3.3 Implement toll fraud prevention

3.4 Troubleshoot Cisco Unity Connection integration options with Cisco Unified Communications Manager

3.5 Describe digital networking in multicluster deployments in Cisco Unity Connection

3.6 Configure Cisco Unity Express integration to Cisco Unified Communications Manager Express

3.6.a Basic call handler scripting (Auto-Attendant)

3.6.b Voicemail management

3.6.c MWI

3.6.d User management

3.7 Troubleshoot Cisco Unity Express integration to Cisco Unified CME

3.7.a Basic call handler scripting (Auto-Attendant)

3.7.b Voicemail management

3.7.c MWI

3.7.d User management

25% 4.0 Application Clients

4.1 Configure DNS for service discovery

4.2 Troubleshoot service discovery

4.3 Configure Jabber client installation switches

4.4 Troubleshoot Cisco Jabber Instant Messaging and Presence

4.5 Troubleshoot Cisco Jabber phone control

4.6 Troubleshoot Cisco Jabber voicemail integration

4.7 Troubleshoot certificate validation for Jabber clients

4.8 Describe the Cisco Unified Attendant Console Advanced integration

Implementing Cisco Collaboration Applications (CLICA)
Cisco Collaboration Topics
Killexams : Cisco Collaboration courses - BingNews https://killexams.com/pass4sure/exam-detail/300-810 Search results Killexams : Cisco Collaboration courses - BingNews https://killexams.com/pass4sure/exam-detail/300-810 https://killexams.com/exam_list/Cisco Killexams : Best Unified Communications Certifications

The need for today’s organizations to share information, along with proliferation of high-speed broadband, has driven the global unified communications (UC) market for the past decade, if not longer. UC streamlines communications so that geologically-dispersed employees can interact digitally as if they’re in the same office, even if they’re located thousands of miles apart.

Centralized administration also makes UC popular with IT managers because it reduces the time and effort needed to support and secure corporate communications of all kinds. Because of a need for specialized skills to make large-scale UC implementations run their best, top UC vendors offer certifications to buttress and boost workforce capability and quality.

Simply Hired lists $91,623 as the average salary for a UC engineer’s role, with highest salaries reported at $139,737. Glassdoor lists UC salaries as high as $166,000 for senior and UC engineer positions. UC engineer salaries declined slightly from previous years with the average down from $94,354 to $91,623 (a dip of just under three percent). While this dip could just represent normal market fluctuations, it is a trend worth watching because we also observed a slight salary decrease last year.

We dug into various job boards to see how many UC jobs are available, specifically targeting jobs that called out one or more of our top five certifications: Avaya ACSS, CCIE Collaboration, CCNP Collaboration, IBM Sametime and MCSE: Productivity.

ACSS: Avaya Certified Solution Specialist

For IT professionals supporting Avaya products, the ACSS is a must-have credential. The company updated its certification programs in late 2015 and currently offers two separate professional certification tracks:

Sales and Design – this track offers three credentials:

  • Avaya Professional Sales Specialist (APSS)
  • Avaya Certified Design Specialist (ACDS)
  • Avaya Professional Design Specialist (APDS)

Services – this track is aligned with Avaya engagement solutions and products, so you’ll see two flavors for some of the certifications depending on which solution track (product or engagement solution) is targeted. Avaya currently offers the following Services credentials:

  • Avaya Support Professional Specialist (ASPS)
  • Avaya Implementation Professional Specialist (AIPS)
  • ACSS: Avaya Certified Solution Specialist (ACSS) (engagement solution) and Avaya Certified Support Specialist (ACSS) (product)
  • ACIS: Avaya Certified Integration Specialist (ACIS) (engagement solutions) and Avaya Certified Implementation Specialist (ACIS) (product)

The advanced-level ACSS cert targets more experienced Avaya practitioners both in support specialist and product specialist roles, covering 19 individual credentials. Candidates should possess technical skills sufficient to configure, install and administer Avaya products. Also, they should be well-versed in Avaya product maintenance, and in testing product implementations and troubleshooting issues. Successful candidates typically possess at least two years’ direct experience supporting Avaya products and four years working with the chosen Avaya technology. Each certification is valid for two years.

Requirements to obtain the ACSS certification depend on which credential one chooses to pursue. For information on prerequisite skills, curriculum maps, required training and the number of exams for individual credentials, visit Avaya’s credential program webpage. (Click the Services Credentials tab, then click on the ACSS button to view the full Catalog. Additional program information appears in the Avaya Professional Credential Program Overview.)

ACSS Facts and Figures

Certification Name Avaya Certified Solution Specialist (ACSS)
Prerequisites & Required Courses Minimum of 4 years’ experience in the relevant technology plus 2 years’ experience supporting the Avaya product. Training is required and available in multiple formats (classroom, virtual classroom and on-demand); depending on solution track. Expect to pay between $3,500 and $4,500 per classroom course, or $1,400 per 16-hour course, and $2,100 per 24-hour course in the virtual classroom or on-demand.
Number of Exams One exam per credential
Cost of Exam $125

Exams administered by Pearson VUE

URL https://www.avaya-learning.com/lms/#/credentials/credential-program
Self-Study Materials None

CCCIE Collaboration: Cisco Certified Internetwork Expert Collaboration

Cisco offers its CCIE Collaboration certification, which identifies expert skills in unified communications, video and telecom. Only the cream of the crop earns the CCIE, and CCIE Collaboration is no exception.

The expert-level CCIE Collaboration credential recognizes seasoned collaboration and UC architects, as well as voice and video network managers, who design, deploy and troubleshoot enterprise collaboration solutions that are moderately to highly complex. Although the certification requires no prerequisites or specific training, Cisco designed the CCIE Collaboration for individuals with true expertise and lots of relevant experience (three to five years, minimum) with UC solution integration, configuration and troubleshooting.

Like other CCIE certs, the certification has a written qualification exam and a hands-on lab exam, both of which are rigorous and often take multiple attempts to pass. Cisco includes emerging technologies in its assessments. A great value-add available through the Cisco 360 Learning Program for CCIE Collaboration is remote access to an online environment that contains equipment to practice hands-on for the lab exam.

CCIE credential holders must recertify every two years or it will be suspended. It’s the responsibility of the credential holder to keep track of their individual recertification deadline. You can apply for a one-year extension to complete re-cert requirements, but if you miss that deadline, your certification is lost forever.

Recertification involves passing a single exam. Currently, acceptable recertification exams include any current CCIE written or lab exam, or a current CCDE written or practical exam. Credential holders may also recertify by passing the Cisco Certified Architect (CCAr) interview and board review. Alternatively, credential holders may recertify through participation in the Cisco Continuing Education Program (CEP). To recertify through the CEP, credential holders must earn 100 continuing education credits, pay a $300 administrative fee, and agree to CEP terms and conditions.

CCIE Collaboration Facts and Figures

Certification Name Cisco Certified Internetwork Expert (CCIE) Collaboration
Prerequisites & Required Courses No course prerequisites. In-depth understanding of exam courses plus three to five years of job experience recommended.
Number of Exams Two exams: Written qualification exam (Exam 400-051 version 2.0: CCIE Collaboration), 90 to 110 questions, 120 minutes.

Hands-on lab exam (Version 2.0), 8 hours.

Cost of Exam Written exam: $450, exam 400-051

Lab exam: $1,600 per attempt

URL https://learningnetwork.cisco.com/community/certifications/ccie_collaboration
Self-Study Materials Written exam: The CCIE written exam website maintains a list of Cisco Press resources, reference and design guides, training, self-assessment tools, and more. Additional self-study resources are available from the Cisco Learning Network Store.

CCIE Lab Exam: The Cisco Learning Network maintains a list of self-study resources for the CCIE lab exam.

CCIE Practice Exam: Udemy offers a practice exam with weekly-updated mock exam as the final prep for the CCIE.

CCNP Collaboration: Cisco Certified Network Professional Collaboration

The intermediate-level CCNP Collaboration recognizes network engineers who are well versed in Cisco Voice and UC devices and applications in enterprise networks.

Four exams are required to qualify for the CCNP Collaboration credential. A certified candidate designs, implements, configures, manages and troubleshoots Cisco UC applications, networks and devices. Candidates should have in-depth knowledge of all facets of unified networking, including gateways, IP phones, quality of service (QoS), voice, video and presence applications, and utilities for configuring Cisco routers and switches, in addition to one to three years’ experience with these technologies.

Training is recommended but not required. Cisco offers in-depth training courses, both in the classroom and online, for each exam. Depending on the training provider, classroom live and virtual classroom live courses cost approximately $3,795, while online self-paced courses start at about $1,100. Training courses typically last five days.

The CCNP Collaboration, like all Cisco professional-level certifications, requires recertification every three years. To recertify, you must pass one Cisco exam before your cert’s expiration date. Acceptable exams include any current 642-XXX professional-level exam, any 300-XXX professional-level exam, any CCIE written exam, any CCDE written or practical exam, or passing the Cisco Certified Architect (CCAr) interview and board review.

CCNP Collaboration Facts and Figures

IBM Certified System Administrator: Sametime V9.0

The intermediate-level IBM Sametime administrator credential aims at systems administrators with existing skills and hands-on experience in IBM Sametime 9.0. Candidates must understand architectural considerations when running IBM Sametime within an IBM WebSphere environment. They must also demonstrate their knowledge of Sametime deployment and audio/video configuration within Sametime, along with management, troubleshooting, performance monitoring and optimization techniques.

The certification requires candidates to pass a 78-question multiple-choice exam, to be completed in no more than 105 minutes. IBM emphasizes the need for hands-on experience before tackling this exam, stating that “direct application of the skills learned cannot be substituted” with any of the self-study materials. The exam measures a candidate’s knowledge of task performance rather than memorization of features and functions.

In addition to the Certified System Administrator credential, IBM also offers two related certifications:

  • IBM Certified Associate – Sametime 9.0: This is an entry-level certification for professionals with knowledge regarding the use and administration of an IBM Sametime environment. Successful candidates should possess a basic understanding of UC concepts, databases, and IBM WebSphere and IBM Domino V9.0 environments.
  • IBM Certified Advanced System Administrator – Sametime 9.0: This is an advanced professional-level credential for system administrators, application, infrastructure and solution architects. It requires an understanding of the WebSphere Application Server Network Deployment and Liberty Profile environments. Candidates must first obtain the Certified System Administrator credential and then pass an additional exam.

The IBM Certified System Administrator – IBM Lotus Sametime 8.5 credential is still available for those working in Lotus Sametime 8.5 environments.

While IBM certifications are evergreen and don’t expire, the same cannot be said for technology. Credential holders should plan to move up and recertify on new technology as it becomes available.

IBM Certified System Administrator – Sametime V9.0 Facts and Figures

Certification Name IBM Certified System Administrator – Sametime V9.0
Prerequisites Basic IBM Sametime administration knowledge plus hands-on experience with IBM Sametime V9.0
Number of Exams One exam: Exam C2040-413: IBM Sametime 9.0 Administration (78 questions, 105 minutes, 52 questions required to pass)
Cost of Exam $200. Exams administered by Pearson VUE.
URL https://www.ibm.com/certify/cert?id=14011704
Self-Study Materials IBM maintains a list of exam objectives, Technotes, product documentation and web resources for the exam.  Also, candidates can purchase a web-based sample/practice exam (number A2040-413 Assessment: IBM Sametime 9.0 Administration) from Pearson VUE for $30.

MCSE (Microsoft Certified Solutions Expert): Productivity

The MCSE: Productivity certification targets professionals supporting enterprise-grade hybrid and cloud solutions for Microsoft Office. Key technologies include Microsoft Office 365, Microsoft Office, Exchange, Skype for Business and SharePoint.

To obtain the MCSE: Productivity credential, candidates must first obtain the Microsoft Certified Solutions Associate (MCSA): Office 365, MCSA: Windows Server 2012 or MCSA Windows Server 2016 certification. Then, they must pass one additional exam from an approved list. Currently, there are eight different exams to choose from. In addition, Microsoft recommends three to four years of experience.

The Microsoft Certification Program underwent extensive changes in September 2016. Once you earn one of the latest MCSE credentials, you do not have to recertify within three years as was the case in the past. However, by passing an elective exam each calendar year, you add an entry to your transcript that indicates your commitment to staying current on technologies and expanding your skillset.

MCSE: Productivity Facts and Figures

Certification Name Microsoft Certified Solutions Expert (MCSE): Productivity
Prerequisites & Required Courses MCSA: Office 365, MCSA: Windows Server 2012 or MCSA Windows Server 2016 certification

Three or more years of experience recommended.

Number of Exams Candidates must pass one of the following exams:

Exam 70-345: Designing and Deploying Microsoft Exchange Server 2016

Exam 70-339: Managing Microsoft SharePoint Server 2016

Exam 70-333: Deploying Enterprise Voice with Skype for Business 2015

Exam 70-334: Core Solutions of Microsoft Skype for Business 2015

Exam 70-331: Core Solutions of Microsoft SharePoint Server 2013

Exam 70-332: Advanced Solutions of Microsoft SharePoint Server 2013

Exam 70-341: Core Solutions of Microsoft Exchange Server 2013

Exam 70-342: Advanced Solutions of Microsoft Exchange Server 2013

Cost of Exam $165 per exam. Exams administered by Pearson VUE.
URL https://www.microsoft.com/en-us/learning/mcse-productivity-certification.aspx
Self-Study Materials Microsoft provides links to training, practice exams by third-party vendors such as Mindhub and MeasureUp, case studies, exam study groups and more. Links to community support forums and other resources are listed on each exam web page. Microsoft also offers various training options through its Microsoft Official Courses On-Demand (MOC On-Demand) program.

Beyond the top 5: more UC certifications

The UC certification landscape is not as crowded as the pool of general networking certs or the increasingly popular cloud and mobile credentials, but UC is on the rise nonetheless. In fact, traditional UC is increasingly offered through the cloud, forcing certifications to take on a new flavor to accommodate the latest technologies and techniques.

In addition to the top five certs covered in this article, many colleges and universities offer courses in unified communications or certificate programs aimed at workforce training. Note that most of those programs incorporate Cisco equipment and applications. Other programs are available, though. We conducted a simple Google search that revealed several interesting choices, including the Information Technology: Network Specialist Concentration at the Pennsylvania College of Technology.

Another consideration is Mitel Networks. Although the company doesn’t offer its own IT career certifications as of this writing, Gartner considers Mitel one of the leaders in the UC market, and the company name appears in job board searches for “unified communications” with great frequency. That means there’s an abundance of open positions that call for Mitel experience and/or knowledge. When evaluating UC certifications, and especially certificate programs through colleges or universities, consider if the required skills and knowledge might transfer to a job working with Mitel technology.

Sun, 30 Jul 2023 12:00:00 -0500 en text/html https://www.businessnewsdaily.com/10845-best-unified-communications-certifications.html
Killexams : Cisco: Hybrid work needs to get better

More organisations are adopting hybrid work across the Asia-Pacific (APAC) region but the experience for many workers is less than ideal, according to a senior Cisco executive.

Speaking to Computer Weekly on a accurate visit to Singapore, Jeetu Patel, executive vice-president and general manager of security and collaboration at Cisco, said with most meetings having at least one remote participant, spaces will need to be configured not only for people in a physical meeting room, but also for those who are not in the room.

“Today, if you have four people in a conference room and three people who are not in the room, the experience for the three people is not that great because what happens is someone invariably gets up and starts drawing on a whiteboard.

“They wouldn’t know what’s going on and won’t be able to read the facial expressions and non-verbal cues of those in the room. That’s such an important part of communication,” he said.

Patel said Cisco has been working on solving that problem for the past 18 months to make sure hybrid work arrangements will give everyone in a meeting, whether they are participating virtually or in person, a seat at the table.

This can be done through its artificial intelligence (AI) capabilities that work behind the scenes to remove background noise and zoom in on everyone in the room, in addition to digital whiteboards that meeting participants can use to jot down or edit content during a meeting.

“We want to make sure our AI capabilities can take the experience to the next level. We started with predictive AI, and now, with generative AI, it gets even better. If you missed a meeting, we could tell you what you missed based on the permissions you had on the meetings you could have attended but chose not to,” Patel said.

While organisations in APAC have been progressive in adopting hybrid work arrangements, Patel cautioned them against making the mistake of mandating that employees work in the office all the time.

“It’s much better to create a magnet than a mandate,” he said. “Give people a reason to come back to the office because when they collaborate in the office, there’s going to be this X factor that they don’t get when they are 100% remote.”

Patel said adopting hybrid work would also help organisations recruit the best talent from anywhere in the world, enabling more people to participate equally in a global economy.

“The opportunity is very unevenly distributed right now, but human potential is pretty evenly distributed, so it would be nice if anyone in a village in Bangladesh can have the same economic opportunity as someone in Silicon Valley.

“Most of the time, the mindset is that you are distance-bound, so if you don’t happen to be in the same geography, then you don’t have access to opportunity. That’s a very archaic way of thinking and we need to think about this in a much more progressive manner,” he said.

But societal changes are needed to maximise the potential of a hybrid workforce. For one thing, business leaders will have to learn how to build relationships with people without meeting them in person.

“A 30-minute video conference is usually very structured. There’s an agenda and an end. If no one’s talking after 23 minutes, someone will invariably say we can give you back seven minutes. That always happens.

“But when you have dinner with someone – if there’s a lull, you don’t just say you’re going to leave. You’ll ask about that person’s family or whatever it might be. Those questions give you context and texture about the person, which creates familiarity and the ability to engage in debate without taking things personally. And conflict is such a necessary condition of business that if you don’t have that familiarity, it doesn’t work.”

Enabling hybrid work also brings with it a set of security considerations. Patel said while there is an implicit level of trust between people about who they are when they are engaged in a face-to-face conversation, that trust needs to be present in a hybrid work environment as well.

“How do you prevent deep fakes from coming into a meeting? How do you make sure your private data does not get stolen? How do you create security conditions so that people can use the systems without worrying about being hacked?

“Those are the baseline security capabilities that you need in any hybrid work solution. I would take it a step further and say that in the future, the absence of security will completely deter anyone from using a system,” he said.

Wed, 09 Aug 2023 16:05:00 -0500 en text/html https://www.computerweekly.com/news/366547698/Cisco-Hybrid-work-needs-to-get-better
Killexams : Cisco Looks for the Future of Office and Reality of Hybrid

It was about this time last year that some CEOs stood up, pounded their tables, and announced, “Everyone back to the office after Labor Day.”

And it’s clear what happened. In the interaction between many millions of workers in a hard-to-hire atmosphere; public opinion that held if people could work at home during the pandemic, they probably could at least part of the time now; and executives demanded compliance; hybrid work was largely the winner.

Tue, 15 Aug 2023 15:20:00 -0500 en text/html https://www.globest.com/2023/08/15/cisco-looks-for-the-future-of-office-and-reality-of-hybrid/?slreturn=20230724050837
Killexams : Best VoIP and Telephony Certifications 2019

Corporate voice and telephony services have transformed from traditional public-switched telephone networks (PSTNs) and private branch exchanges (PBXs) to voice over IP (VoIP) and IP PBXs, often combined with digital fax, videoconferencing, instant messaging and mobile communications. That means VoIP and telephony certifications now focus on digital communications, along with a good mix of IP networking protocols and methods to support such traffic and to maintain service quality.

In this article, we feature five solid VoIP and telephony certifications from Avaya, Certification Partners, Cisco, Digium (Asterisk) and Microsoft. Unified communications cover a lot of voice and telephony ground, and it adds video and other solutions to the lineup as well.

Salary is a significant consideration when deciding whether to pursue a VoIP and telephony certification. SimplyHired lists $106,149 as the average salary for a VoIP engineer, although Glassdoor‘s average for a VoIP engineer is noticeably lower at $83,772. Still, a salary just under $85,000 is a worthwhile goal in the industry, with a good growth path into more senior positions readily attainable.

To help determine our top five VoIP and telephony certifications, we performed an informal job board survey. That data indicates the number of job posts in which our featured certifications were mentioned on one specific day. The data should give you an idea of the relative popularity of each certification. [Interested in Business Phone Systems? Check out our top picks.]

Job Board Search Results (in alphabetical order, by certification)

Certification SimplyHired Indeed LinkedIn Jobs Linkup Total
ACIS (Avaya) 142 172 57 94 468
CCNP: Collaboration (Cisco) 489 567 348 309 1,713
CTP (Certification Partners) 64 25 101 167 357
dCAP (Asterisk) 14 14 18 3 49
MCSE: Productivity (Microsoft) 252 294 136 137 819

ACIS: Avaya Certified Implementation Specialist

Avaya is one of the leading solution providers of business communications and collaboration systems. As a spinoff of Lucent Technologies, itself an offspring of Bell Labs, Avaya’s roots are firmly planted in telephony. Certification solution tracks are currently offered in two concentrations: sales and sdesign, and services.

The Avaya Certified Implementation Specialist (ACIS) certification falls into the Services track and recognizes an individual’s ability to install, deploy, test and troubleshoot Avaya products at a beginning to intermediate skill level. Several credentials are available for the ACIS certification:

  • Avaya IP Office Contact Center
  • Avaya CallPilot
  • Avaya Communication Server 1000 for Avaya Aura
  • Avaya Aura Contact Center
  • Avaya Aura Contact Center CCT and Multimedia
  • Avaya Aura Call Center Elite – New

Candidates interested in the Sales and Design solution track should check out the Avaya Certified Design Specialist (ACDS), Avaya Professional Design Specialist (APDS) and the Avaya Professional Sales Specialist (APSS) certifications.

Note: Some Avaya credentials are available only to Avaya partners and associates, while others are open to all takers. See the Avaya Professional Credential Program Overview for details. Individuals not affiliated with a specific organization can create a “non-relationship” account on the Avaya Learning site to purchase a certification exam.

For most topics, Avaya recommends candidates have two years of experience in relevant technologies plus one more year implementing the core product. Each ACIS certification remains valid for two years.

ACIS facts and figures

Certification Name Avaya Certified Implementation Specialist (ACIS)
Prerequisites & Required Courses Training recommended. Candidates should check the certification page for individual solution track for details. Training costs vary by solution track, but candidates can expect to pay $1,400 to $3,500 per course. Some tracks recommend multiple courses.

Two years of experience in relevant technologies plus one year of experience in implementing the Avaya products recommended.

Number of Exams One or more exams per credential.

See the exam and training requirements for each credential. Visit the Credential Program web page, click the ACIS box twice in the Services Credentials category and then click on each ACIS credential listed on the right side of the page.

Cost per Exam Most exams are $125. Exams administered by Pearson VUE or online through the Avaya Learning Center.
URL https://www.avaya-learning.com/lms/#/credentials/credential-program (Services Credentials category)
Self-Study Materials  Avaya Learning Partners offer training for each exam; costs range from $1,400 to $3,500 per course.

CCNP Collaboration: Cisco Certified Network Professional Collaboration

Cisco remains one of the world’s dominant IP telephony players. Its Collaboration certifications are available at associate, professional and expert levels, where our top-five pick is the mid-level Cisco Certified Network Professional (CCNP).

The Collaboration certification portfolio is geared toward network professionals and network engineers who work with voice and video, particularly Cisco Collaboration solutions. Targeted skills include configuring and implementing Cisco Collaboration solutions, planning and designing video network collaborations, and maintaining implemented solutions.

Candidates are required to pass four exams to earn the CCNP Collaboration credential. Training is optional but recommended. Candidates can expect to pay about $3,800 for live classroom or virtual courses.

Recertification is required every three years for CCNPs. To maintain this credential, holders must pass any current 642-XXX or 300-XXX professional-level exam, any CCIE written exam, any CCDE written or practical exam, or the Cisco Certified Architect (CCAr) interview and board review.

CCNP collaboration facts and figures

Certification Name Cisco Certified Network Professional Collaboration (CCNP Collaboration)
Prerequisites & Required Courses A valid CCNA Collaboration certification or any Cisco CCIE or CCDE certification. Training recommended but not required.
Number of Exams Four exams:

300-070: Implementing Cisco IP Telephony & Video, Part 1 (CIPTV1)

300-075: Implementing Cisco IP Telephony & Video, Part 2 (CIPTV2)

300-080: Troubleshooting Cisco IP Telephony & Video (CTCOLLAB)

300-085: Implementing Cisco Collaboration Application v1.0 (CAPPS)

Each exam: 75 minutes in length, 50-75 questions

Cost per Exam $300 per exam, $1,200 total. Exams administered by Pearson VUE.
URL http://www.cisco.com/c/en/us/training-events/training-certifications/certifications/professional/ccnp-collaboration.html
Self-Study Materials Cisco maintains links to the course syllabus, study groups, exam prep materials, practice exams and more on the Cisco Learning Network Collaboration (CCNP) web page. exam pages also contain links to instructor-led training and e-learning opportunities. Numerous collaboration publications are available through Cisco Press.

CTP: Certification Partners Convergence Technologies Professional

The vendor-neutral CTP certification was developed by Certification Partners and the Telecommunications Industry Association (TIA). It’s also endorsed by industry leaders such as Cisco, Avaya, Mitel, Toshiba and Vertical. Many of these leaders either accept the CTP as a stepping stone or prerequisite to their credential programs or recommend the CTP for training and preparation. Certification Partners maintains a complete list of endorsements from telecommunication leaders.

The CTP requires the successful completion of one exam that focuses on methods, concepts and best practices in the following areas:

  • Data and internet protocol (IP) networking for convergent networks
  • Voice and telephony services, functions, and technologies
  • Convergence technologies

Certification Partners also offers the Convergent Network Technologies (CCNT) certification, which aims at professionals who sell and support convergence services, as well as the CIW certifications in networking and security, web technologies and design and development. Candidates interested in working in the field of convergence who do not yet possess the requisite experience are advised to first obtain the CCNT credential and then gain the required experience.

Certification Partners does not require recertification to maintain the CTP.

CTP facts and figures

Certification Name Convergence Technologies Professional (CTP)
Prerequisites & Required Courses CCNT recommended or a minimum of 18 to 24 months of experience in all three knowledge domain areas: Data and Internet Protocol Networking for Convergent Networks; Voice and Telephony Services, Functions and Technologies; and Convergence Technologies.

Training strongly recommended.

Number of Exams One exam: TT0-201 (administered through CTC Online), 65 questions, 90 minutes, 75 percent required to pass.
Cost per Exam $225
URL http://www.ctpcertified.com/certification
Self-Study Materials CTP training is recommended; five-day instructor-led training, $3,395 (includes study guides and exam voucher). CTP training products are available from the CTP store (student courseware $199).

dCAP: Digium Certified Asterisk Professional

Since its humble beginnings as an open source project in 1999, Asterisk has grown exponentially and become a well-recognized and respected framework for communication and conference servers, VoIP gateways and IP PBX systems. Asterisk can be found in more than 170 countries, powering more than 2 million servers worldwide. Per Digium (which maintains Asterisk in conjunction with the Asterisk community), Asterisk runs in most of the Fortune 1000 companies.

With such widespread popularity, it’s only natural that professionals with Asterisk skills are in demand. To meet industry needs, Digium offers several training courses (Asterisk EssentialsFast Start and Advanced), as well as the Digium Certified Asterisk Professional (dCAP) and Digium Certified Asterisk Administrator (dCAA) certifications.

The dCAP targets experienced Asterisk professionals. Candidates are expected to possess real-world experience (typically a minimum of three to 24 months), in-depth knowledge of Linux (basic administration, manipulating files and modifying configuration files) and Asterisk experience (installation, Asterisk dial plan format and syntax, use of basic CLI commands and registration of VoIP devices). Other recommended skills include basic programming and scripting languages (Perl, Bash, C and/or C++, for example) and an understanding of VoIP protocols.

Candidates must pass a two-part exam, which consists of a written exam and a practical lab exam (in which you configure a PBX), to earn the credential. While there are no prerequisites, the Asterisk Advanced training course is highly recommended before attempting the exam.

Although the Digium website doesn’t specify recertification requirements, dCAP certification is granted for a “specific released, stable version of Asterisk.”

dCAP Facts and Figures

Certification Name Digium Certified Asterisk Professional (dCAP)
Prerequisites & Required Courses None required. Asterisk Advanced training course highly recommended, along with 3 to 24 months of real-world experience, working knowledge of setting up and maintaining an Asterisk server, and familiarity with Asterisk sample configuration files. (Training costs approximately $2,650.)
Number of Exams Two exams (115-question written exam, plus a practical lab exam).
Cost per Exam $510. Prices may vary by geography.
URL www.digium.com/training/asterisk/certifications/dcap
Self-Study Materials Training courses available. Recommended reading: Asterisk: The Definitive Guide, 4th edition, by Russell Bryant, Leif Madsen and Jim Van Meggelen. O’Reilly Media: May 2013. ISBN-13: 978-1-4493-3242-6 ($46.99 for eBook, $54.99 for print version).

MCSE (Microsoft Certified Solutions Expert): Productivity

Microsoft rolled out several new MCSE certifications in 2016, including the MCSE: Productivity. Although this certification is geared toward enterprise-grade hybrid and cloud solutions for Microsoft Office, it allows candidates to specialize in any of several Microsoft technologies, including Skype for Business.

To obtain the MCSE: Productivity credential, candidates must first obtain the Microsoft Certified Solutions Associate (MCSA): Office 365, MCSA: Windows Server 2012 or MCSA Windows Server 2016 certification. Then, they must pass an elective exam from an approved list. Currently, there are eight different exams to choose from. In addition, Microsoft recommends at least three years of experience.

The MCSE: Productivity credential doesn’t expire. However, credential holders are encouraged to re-earn the certification each year by passing another elective exam. Doing so indicates your desire to stay current on technologies and broaden your skillset, and you’ll post another entry to your certification transcript.

MSCE Productivity facts and figures

Certification Name MCSE: Productivity
Prerequisites & Required Courses MCSA: Office 365, MCSA: Windows Server 2012 or MCSA Windows Server 2016 certification.

Three or more years of experience recommended

Number of Exams Candidates must pass one of the following exams:

Exam 70-345: Designing and Deploying Microsoft Exchange Server 2016

Exam 70-339: Managing Microsoft SharePoint Server 2016

Exam 70-333: Deploying Enterprise Voice with Skype for Business 2015

Exam 70-334: Core Solutions of Microsoft Skype for Business 2015

Exam 70-331: Core Solutions of Microsoft SharePoint Server 2013

Exam 70-332: Advanced Solutions of Microsoft SharePoint Server 2013

Exam 70-341: Core Solutions of Microsoft Exchange Server 2013

Exam 70-342: Advanced Solutions of Microsoft Exchange Server 2013

Cost per Exam $165 per exam. Exams administered by Pearson VUE.
URL https://www.microsoft.com/en-us/learning/mcse-productivity-certification.aspx
Self-Study Materials Microsoft Learning provides links to training, practice exams by third-party vendors (including MeasureUp), case studies, exam study groups and more. Links to community support forums and other resources are listed on each exam web page. Microsoft also offers various training options through its Microsoft Official Courses On-Demand (MOC On-Demand) program.

Beyond the top five: More VoIP and telephony certifications

The SIP School, a part of Vocale Ltd. in the U.K., offers a range of affordable, vendor-neutral VoIP and SIP certifications, including the SIP School VVoIP Professional (SSVVP). The SSVVP was on our top five list for the last few years but was replaced by the MCSE: Productivity in 2018, owing mainly to interest from employers.

The ZyXEL Certified Network Professional – VoIP (ZCNP VoIP) is another good certification, which is vendor-specific and therefore geared toward networking professionals who support ZyXEL products.

3CX offers a certification program for professionals who deploy, manage and support 3CX IP PBX systems. The 3CX credentials are offered in three tiers: basic, intermediate and advanced.

Lots of community colleges and universities offer network VoIP and telephony courses or certificate programs as well, such as Florida Community College, College of DuPage and Riverland Community College.

Sun, 30 Jul 2023 12:00:00 -0500 en text/html https://www.businessnewsdaily.com/10816-best-voip-telephony-certifications.html
Killexams : Google And Cisco Partner To Drive Collaboration Forward

As the demands and realities of hybrid work start to become more apparent, companies are beginning to face new issues. In particular, there’s growing recognition of the many challenges that organizations are going to face as they begin to integrate more combinations of in-house and remote workers. In short, things were much easier when virtually everyone was remote, but they’re about to get a lot harder.

A big part of the problem has to do with the existing installed base of videoconferencing equipment that companies have within their meeting and conference rooms. The vast majority of the equipment is dedicated and will only work with a single collaboration software package—in many cases, it’s for the quickly disappearing Skype platform.

Recognizing this challenge, Cisco and Google have come together in a major new partnership to offer interoperability for their respective conference room hardware and collaboration software tools. Specifically, as of Q4, you’ll be able to seamlessly join Cisco’s Webex meetings directly from Google Meet hardware (including some intriguing new options that were just introduced today). Conversely, you be able to join Google Meet meetings from Cisco’s line of Webex hardware.

On the one hand, it’s easy to argue that this type of collaboration for the sake of collaboration was absolutely essential, because using multiple videoconferencing tools has become the accepted norm. As the two companies pointed out in a pre-briefing on the announcement, even organizations that have picked one or the other as their corporate standard will almost certainly run into situations where customers and/or partners will be using a different platform. Having room-based hardware that only supports a single platform, therefore, is quickly becoming an untenable option.

Still, it is impressive to see Google and Cisco overcome not only the technical hurdles necessary to make their systems interoperate, but the competitive challenges that these types of co-opetition arrangements inevitably raise. Of course, what we really need is hardware that can also integrate with Zoom and Microsoft Teams, but this is a very important first step towards cross-platform interoperability that I’m sure (or, at least, strongly hope!) will be replicated many times over in the coming months.

What’s particularly noteworthy about this announcement is that the companies moved well beyond simple sharing of audio and video streams. Cisco and Google worked to incorporate many critical hardware-based capabilities, including things like automatically muting of extraneous audio, blurring backgrounds, leveraging automatic camera zooming tools to the current speaker, and much more. Even more interestingly, on the software side, they thought through details like overlaying Webex-style controls during Google Meet meetings if you join from a Cisco device and vice versa if you join from a Google hardware device into a Webex meeting. They’ve also made the ability to join meetings with a single touch work seamlessly across either platform. While these details may seem somewhat subtle, they reflect how the companies want to leverage the comfort that their existing users have with their method of operation, while still offering the ability to connect to other platforms. In my mind, that’s a very nice touch.

On top of that, the companies were also able to integrate some of the native capabilities of one platform into another. For example, the voice-based assistants that each platform offers natively, such as Webex Voice Assistant and Hey Google, can be used while connecting to meetings on the other platform. To be sure, there’s more work to be done, especially in areas like leveraging add-on whiteboarding and other collaboration software tools that extend the capabilities of these platforms. Still, it’s clear that the two companies are dedicated to addressing issues over time.

Another interesting implication of this collaboration has to do with the overall philosophy and approach that will be needed to certain interoperability in the future. For a while, many in the industry have discussed the need to coordinate or federate communications across platforms at the server or cloud level. With this announcement, however, the focus is shifting towards an endpoint-based solution that can interoperate with existing server and cloud-based tools. How this ultimately works out remains to be seen, but it certainly does appear to be a significant step in a new direction.

As mentioned earlier, alongside this announcement, Google also debuted some new Google Meet hardware devices. The Google Series One Desk 27 is Google’s standalone hardware solution, incorporating a 27” high-resolution QVGA (2,560 x 1,440) touch-capable display, along with a 2,560 x 1,920 resolution webcam with a 100° field of view, built-in soundbar and adjustable stand. Priced at $1,999, the Desk 27 also features multiple USB-C ports, allowing it to also be utilized as a second monitor for a laptop or other PC. The company’s new integrated display room solution is the $6,999 Series One Board 65, which incorporates a 4K resolution 65” touch-capable display, a 4K, 12 MegaPixel camera, a stereo sound bar and similar USB-C connectivity. Both devices come with styli for easier whiteboarding support with the integrated JamBoard software, and include autoframing of the video, voice-based operation with Hey Google, and automatic noise removal, among other capabilities. All told, it’s an impressive set of offerings that puts Google on par with some of the best videoconferencing hardware from Cisco and Microsoft.

Leveraging multiple videoconferencing tools on PCs has become second nature for virtually everyone that has worked remotely, but as more employees start to return to the office, the need to make the room-based tools equally simple to interoperate across platforms is quickly going to become critical. As a result, it’s great to see Cisco and Google come together to take this important first step in improving hybrid work collaboration. While there are more companies that need to be involved and more work that needs to be done, this looks to be a great first effort.

Disclosure: TECHnalysis Research is a tech industry market research and consulting firm and, like all companies in that field, works with many technology vendors as clients, some of whom may be listed in this article.

Sat, 11 Sep 2021 03:42:00 -0500 Bob O'Donnell en text/html https://www.forbes.com/sites/bobodonnell/2021/09/08/google-and-cisco-partner-to-drive-collaboration-forward/
Killexams : Cisco Live 2019: News, Announcements And Analysis

Cisco Live 2019

CRN is live in San Diego for Cisco Live 2019. Bookmark this page for the latest news, videos and exclusive videos from the show floor.

    Cisco CEO Recalls 30 Years Of Innovation At Cisco Live
    CEO Chuck Robbins discusses Cisco’s success and transformation during his keynote at Cisco Live, a conference now three decades old.

    Cisco Global Channel Chief On Easier Enrollment, More Partner Resources And First-Ever DevNet Certification
    Cisco Global Channel Chief Oliver Tuszik tells CRN at Cisco Live that Cisco has delivered on promises made at Cisco’s Partner Summit in November.

    Cisco Partners, Customers Can Now Secure SD-WAN From The Cloud Via Cisco Umbrella
    ‘Protecting SD-WAN, whether partners or customers have on-prem, in the cloud, or both as a deployment, they are covered,’ Gee Rittenhouse, senior vice president and general manager for Cisco's Security Business Group, says at Cisco Live 2019.

    'No More Islands' Across Cisco Collaboration Portfolio, Tech Giant Says
    ‘You're going to see us hold to the promise of building bridges and integrations. No more Islands,’ Amy Chang, senior vice president of Cisco Collaboration, says during Cisco Live 2019.

    Cisco CEO Chuck Robbins To Partners: The Importance Of DevNet And How IoT 'Is Coming Into Its Own'
    Cisco's CEO Chuck Robbins sits down with CRN at Cisco Live to talk DevNet, the importance of small but strategic acquisitions, and the growing opportunities around IoT and automation that that partners should pursue.

    Cisco Live 2019: CEO Chuck Robbins Weighs In On The News Partners Need To Know
    On the 30th anniversary of Cisco Live, Cisco unveils new innovation around software and collaboration, which Presidio’s Vinu Thomas describes as a “paradigm shift” in networking.

    Cisco Live 2019: Cisco IoT Just Got More Rugged
    At Cisco Live 2019, the tech giant rips the sheet off a new line of industrial switches, access points, and an SD-WAN-powered router built to withstand extreme environmental conditions as Cisco pushes its intent-based networking approach to the IoT edge.

    Cisco Live: New DevNet Certification, DevNet Automation Exchange Debut
    Day one of Cisco Live 2019 saw a brand-new DevNet certification track, as well as a dedicated DevNet Automation Exchange community for the IT teams of the future.

    Cisco: Artificial Intelligence, Machine Learning Key To Networking's Next Evolution
    ‘Machine learning is going to help us augment our mental capabilities so we can process information faster when there's information overload,’ says Prashanth Shenoy, Cisco's vice president of marketing for enterprise networks, IoT and developer platform.

    The New Cisco Americas Channel Chief Is John Moses: Exclusive
    Cisco crowns channel veteran John Moses as the new leader of Cisco's Americas Partner Organization, succeeding Rick Snyder, the tech giant told CRN exclusively.

    Wed, 15 Apr 2020 07:46:00 -0500 en text/html https://www.crn.com/cisco-live-2019 Killexams : Cisco Systems Inc.

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    Fri, 21 Apr 2023 21:44:00 -0500 en text/html https://www.wsj.com/market-data/quotes/CSCO
    Killexams : Cisco is getting 'early wins' in AI, says CEO Chuck Robbins

    Cisco Systems (CSCO) reported fiscal fourth quarter results that beat analyst estimates, but the company's outlook was cautious. In an interview with Yahoo Finance Live, Cisco Systems CEO Chuck Robbins says the the company benefited from a more "diverse book of business" than its rivals and some supply chain challenges starting to ease. On the economy, Robbins says "it's clearly mixed," with some industries, like financial services and transportation, showing strength.

    When it comes to AI, Robbins says the company is getting some "early wins with some of this next generation ethernet." Robbins says the company provides the networking equipment that connect the "brains" behind the AI systems. He adds that the company will see some benefit in its 2024 fiscal year, but "we think the real move to this new technology" will be in fiscal 2025. Robbins add that he thinks "the opportunity over the next 5,6,7 years could be three times what the original cloud buildout was."

    Video transcript

    BRIAN SOZZI: Cisco 2.0 looks to be unfolding in front of investors. Tech giant beat big on the top and bottom lines as it continues to ramp up and focus on artificial intelligence and also give more money back to shareholders. Joining me right now is Cisco chairman and CEO Chuck Robbins. Chuck, nice to see you.

    CHUCK ROBBINS: Nice to see you, Brian. Thanks for having me.

    BRIAN SOZZI: So, coming into this quarter, I think there was a lot of pessimism on what you would report. Some company, I would say called Juniper, I think sparked a lot of worry in the marketplace, but I didn't really see that in your results. Sales up-- product sales up 20%, service revenue up 4%. What did the market get wrong?

    CHUCK ROBBINS: Well, I think the primary difference between some of our peers is that they have a higher concentration or a higher exposure to the service provider segment, which was weak for us as well. But we have a much more diverse book of business. And so the enterprise and public sector, and commercial all offset it. But look, it was one quarter. Teams did a great job. We were really happy with how they executed. But still a lot of dynamics out there.

    BRIAN SOZZI: And the margins in your business up pretty significantly as well. Is that just inflation coming down, and you benefiting from that?

    CHUCK ROBBINS: Well, a lot of it is-- a lot of the costs that we incurred with the supply chain challenges have subsided a bit. But it's also just the teams do a great job. Our supply chain team and our engineering teams do a great job on just continuing to find efficiencies in how we build our products.

    BRIAN SOZZI: This is a strange time in the economy. And look, I mean, today we have Walmart coming out here saying more people making over 100 grand are shopping it stores. Who would have thought. It's Walmart. What's your read on the economy here? Make sense of it for us.

    CHUCK ROBBINS: Well, I'm not sure I can make sense of it for you. But I think it's clearly mixed. I mean, we-- as I said, we saw improvement in our commercial, which is sort of the mid-market down, we saw improvement in our enterprise business, and public sector was pretty steady, but service provider was very weak.

    And I think there's industries that are doing OK. We saw financial services, transportation was strong. But I think it's just a little mixed and just a lot of dynamics that we're watching on a very regular basis.

    BRIAN SOZZI: What are you most concerned about as we go into the back half of the year from an economic standpoint?

    CHUCK ROBBINS: Well, first of all, I think that technology has become so core to how organizations run. This is not an optional thing, it's not a cost center, it's not some underlying ERP system anymore, it's deep in the heart of the strategy of these organizations. So there's not as much likelihood that you just completely stop spending on technology. Most of our customers will say that's the last thing we'll stop spending on right now.

    They're being more thoughtful about which projects are being funded, which ones are the most important, and which ones that they're going to focus on. But as we look to the second half of the year, I think obviously getting inflation under control will be really important, geopolitical dynamics around the world are very important. And hopefully, we will see inflation continue to subside over the next few months.

    BRIAN SOZZI: What's your read on the China economy? I think markets are really under pressure right now because of a China economic slowdown. You have exposure there, are you seeing that?

    CHUCK ROBBINS: Well, we are very lightly exposed to China. It's less than 2% of our business. So it's not a significant part. But clearly, it seems to not be coming back online as fast as everyone expected them to. And I think that they'll continue to work the policy, they lowered their rates, which was interesting. And I know that the economic growth in China is one of the most important courses for the leadership there. So I expect they'll continue to make whatever moves they need to make.

    BRIAN SOZZI: Do you think we'll see, or are you seeing any signs of a contagion? China's slowing down. We're going to get that here in the US.

    CHUCK ROBBINS: Not at this point. In fact, we saw improvement sequentially in the US. Again it was one quarter, but we saw improvement.

    BRIAN SOZZI: In terms of sequential improvements, you did call it out in the earnings call, where are you seeing customers come back little quicker than you thought?

    CHUCK ROBBINS: Well, the enterprise in the United States, our large enterprise customers, particularly financial services, it was our largest enterprise software agreement quarter in the history of the company. So big customers making big commitments. And didn't hear a lot of, well, I think we're just going to push that off a bit.

    I mean, when you think about the need to invest in cybersecurity, the need to invest in this whole technology re-architecture for this multi-cloud world we live in, everybody's rebuilding applications and needs observability and insights that we can provide to them. Everybody's trying to solve this hybrid work problem, and everybody's focused now on leveraging technology for sustainability. So I mean, every customer. And so we're just fortunate there are a lot of things that we have a role to play in.

    BRIAN SOZZI: When does Cisco start cleaning up on AI?

    CHUCK ROBBINS: Well, it's important to understand the real technology. And these GPUs, which you're the brains in these AI networks, they have to be connected. And what we-- there's a technology that has existed for a while that is currently connecting those. And we build obviously ethernet infrastructure which is what the cloud providers want to move to. And so we're getting some early wins with some of this next-generation ethernet. And-- but we think that FY 24, which we're just starting, we'll see some benefit, but we think the real move to this new technology for connecting these GPUs will be in fiscal '25.

    BRIAN SOZZI: Was that-- so you've incurred a $500 million in the most accurate quarter from AI-related what chips Silicon One is it called.

    CHUCK ROBBINS: We said we've booked-- we've taken $500 million in orders to date. It wasn't all in that quarter. It's actually systems that are connecting these AI processors, basically. So we-- they have to be connected at the end of the day. And so we actually provide the networking equipment underneath. And we think that the opportunity over the next five, six, seven years could be three times what the original Cloud Build out was.

    BRIAN SOZZI: Can you make enough of this technology? I think all the stories right now are what you look at in what Nvidia is doing. They're leading in many respects these AI chips, but they can't make enough of them. Can you make enough products to service the demand you're seeing?

    CHUCK ROBBINS: Absolutely.

    BRIAN SOZZI: All right fair enough. Now, in addition to AI, you're also-- sound a little different in terms of capital commitment. Returning more cash to shareholders, why that shift in tone?

    CHUCK ROBBINS: Well, we've been talking to a lot of our shareholders. We talk to them quite regularly, obviously. And it just became apparent that what they really wanted to see was they wanted to see more consistency and a higher level of buybacks, which we have the balance sheet and the cash to do. And they wanted to see operating leverage. They wanted to see earnings per share grow faster than revenue.

    And ironically, we've been doing both of those things for the last-- we had leverage in the model growing EPS faster for the last couple of years. And we had increased and gotten very consistent with our buyback, but we had never declared that as a permanent strategy. So really, what we did yesterday is we told them that this is our strategy going forward, and you should expect it from us in the future.

    BRIAN SOZZI: Does a commitment like that mean Cisco is out of the big M&A game?

    CHUCK ROBBINS: No, we have plenty of-- we have a strong balance sheet. We have a lot of flexibility.

    BRIAN SOZZI: Lastly, the Webex business under a little pressure as people, I guess, go back into the office and do their thing. What's your commitment to that business? And then, more broadly, on the return to office, where do you stand? Do you want to see your employees back in the office?

    CHUCK ROBBINS: So, first of all, in our collaboration portfolio, the teams have done an amazing job. Most every customer right now is transitioning to cloud-based calling. And so our teams have shifted and are leading with cloud-based calling and collabora-- and the meetings portion of it is part of the suite that they get to do that.

    So actually, meetings orders last quarter were up double digits. It was actually quite positive. And the overall portfolio was up significantly. Our cloud contact center, which is also part of that, which is customer experience being delivered from the cloud, was up triple digits. And so we're very committed to that business.

    As it relates to hybrid work, what we've told our teams is that we let the team decide how frequently and how valuable is it for you to be in the office together, and then they make that call. But we see a slight increase as employees are starting to want to come back to the office. And our general belief is that we're changing all our offices because we want them to be a magnet and not a mandate, and we want people to want to come back.

    BRIAN SOZZI: Do you see your productivity go up as people get back in the office?

    CHUCK ROBBINS: We just had a record year. So I think, I mean-- but you got to remember, we were in this mode to some extent before the pandemic. 70 plus percent of our first-line managers have at least one remote employee already. We already had 12% to 14% of our employees that worked from home full-time. Based on the job they were doing was fine to work from home. So this was not a radical new thing for us it's just a little more broad-based than it was before the pandemic.

    BRIAN SOZZI: All right. Let's leave it there. I know it's busy post-earnings day for you.


    BRIAN SOZZI: Cisco chairman and CEO Chuck Robbins. Always nice to see you. Thanks for coming down.

    CHUCK ROBBINS: Thanks, Brian.

    BRIAN SOZZI: Appreciate it.

    Thu, 17 Aug 2023 00:57:00 -0500 en-SG text/html https://sg.finance.yahoo.com/video/cisco-getting-early-wins-ai-165757641.html
    300-810 exam dump and training guide direct download
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