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Exam Code: 500-445 Cisco Contact Center Enterprise Chat and Email (CCECE) thinking January 2024 by Killexams.com team
Cisco Contact Center Enterprise Chat and Email (CCECE)
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Question: 153
Which activities can agents pick and pull?
A. Agents can pick chats from other agents that belong to the same set of skill groups.
B. Agents can pick chat from other agents that belong to the different skill groups.
C. Agents can pick emails from other agents that belong to the same set of skill groups.
D. Agents can pick emails from other agents that belong to the different skill groups.
Answer: A
Question: 154
What are three report categories and templates included for ECE reporting? (Choose three.)
A. Supervisor Status
B. Contact Center Trend
C. Email Survey
D. Service Level Agreement
E. Service Level Performance
F. Contact Center CCAI
G. Agent performance
Answer: B,D,G
Question: 155
Which feature is unable to be deleted or made inactive?
A. Enterprise Chat and Email
B. Unified CCE
C. Exception Queue
D. Supervisory Queues
Answer: C
Question: 156
Which two media classes require configuration to be used in Enterprise Chat and Email? (Choose two.)
A. ECE_Default_Queue
B. ECE_activity
C. ECE_Inbound
D. ECE_Email
E. ECE_Chat
Answer: D,E
Question: 157
What are the workflow types in ECE?
A. Alarm, Inbound, Exception, Default
B. Inbound, Outbound, Alarm
C. Default, Inbound, Outbound
D. Alarm, Outbound, Inbound, Exception
Answer: A
Question: 158
What is the maximum size of an attachment to be downloaded by an agent user interface before temporary slowness
may be experienced?
A. 20 KB
B. 30 KB
C. 40 KB
D. 50 KB
Answer: C
Question: 159
What is the maximum permissible one-way network delay between Unified CCE servers and ECE servers?
A. 80 milliseconds
B. 120 milliseconds
C. 240 milliseconds
D. 300 milliseconds
Answer: B
Question: 160
Where are queue permissions automatically assigned and unable to be changed when picking, pulling, and transferring
C. Partition
D. Service
Answer: C
Question: 161
What is the maximum value for the ‘MaxMessageSize’ property to allow the total number of
characters for each chat message?
A. 800
B. 1000
C. 2000
D. 2500
Answer: C
Question: 162
What is the default value for the email media class set by the installer?
A. Email_media_class
B. Email_ ECE
C. ECE_Email
D. Cisco_email
Answer: C
Question: 163
In which two ways are chats transferred? (Choose two.)
A. Only open chat activities in which the customer has not left the chat session can be transferred.
B. Chats can be transferred to departments directly.
C. Agents can transfer the chat activities based on the Maximum Task limit setting.
D. Agents have unlimited transfers of chat activity.
E. Only one chat activity can be transferred at a time.
Answer: A,B
Question: 164
What are four best practices before starting to troubleshoot ECE issues? (Choose four.)
A. Know the ECE version and Engineer Specials installed.
B. Collect all ECE services logs.
C. Understand the physical model, be it a centralized office or branch location, as well as the VoIP protocol.
D. Restart the ECE servers.
E. Upgrade to the latest Engineer Special.
F. Understand the Deployment Model, the call-flow, the messaging flow, and the configuration.
G. Understand the customer’s intent for the flow of emails and chats.
Answer: A,B,F,G
Question: 165
Which sequence should be followed while starting ECE?
A. Services server, Message server, File server, Database server, Application server
B. No mandatory sequence is needed
C. Services server, Message server, Database server, File server, Application server
D. Services server, File server, Database server, Message server, Application server
Answer: C
Question: 166
What are two ways the agent SSO functions in the ECE/CCE environment? (Choose two.)
A. Unified CCE agents configured for SSO in Unified CCE can now access the ECE gadget in Cisco Finesse, but they
have to input their credentials.
B. SS0 allows administrators to check the status of agent and supervisor performance.
C. SS0 is not enabled by default; configuration is necessary.
D. SS0 allows agents, supervisors, and administrators to provide CCE credentials once and be authenticated across
multiple disparate applications.
E. Unified CCE agents who are not configured for SSO in Unified CCE are not allowed to access the ECE gadget
within Cisco Finesse.
Answer: A,C,D
Question: 167
What is the formula for a standardized agent count for email?
A. Standardized agent count for email = real agent count * Average number of messages handled per hour by each
agent / 10
B. Standardized agent count for email = real agent count * Average number of messages handled per hour by each
agent / 6
C. Standardized agent count for email = real agent count * Average number of messages handled per hour by each
agent / 20
D. Standardized agent count for email = real agent count * Average number of messages handled per hour by each
agent / 4
Answer: B
Question: 168
Which two changes should be made in the calendar when changes in daylight savings occur? (Choose two.)
A. Adjust the start time and end time for all shifts.
B. Delete the existing shift label before creating a new one for daylight saving time.
C. Change the timezone at the user group level.
D. Change the timezone at the system partition level.
E. Change the timezone at the department level.
Answer: A,E
Question: 169
Which items must be configured before agents can reply to emails from customers?
A. Inbound workflows, Outbound workflows, Email aliases, Users, Queues
B. Inbound workflows, Outbound workflows, Users, Email aliases
C. Inbound workflows, Outbound workflows, Queues, DN
D. Email aliases, Inbound workflows, Users, Queues
Answer: B
Question: 170
What connects to the Media routing peripheral gateway of ICM to the ECE server?
A. web server
B. services server
C. application server
D. message server
Answer: C
Question: 171
Which information in ECE allows administrators to set up working and non-working hours and days for employees in
their department?
A. Business hours
B. Administrative script
C. Business calendars
D. Time of day
Answer: C
Question: 172
Where is the Script selector in CCE mapped in ECE?
A. Queue
B. Dialed Number
C. Workflow
D. Call Type
Answer: C

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Sun, 17 Dec 2023 20:30:00 -0600 en text/html https://seekingalpha.com/article/4658418-cisco-one-value-tech-stock-remaining-in-expensive-market
2023: The Year Generative AI Transformed Enterprise Data Management

As we transition from one year to the next, it's a season of reflection and looking forward. As an analyst, the end of the year is a time to learn from past work, analyze its outcomes and consider its potential impact on the future.

In 2023, enterprise data management (EDT) solutions underwent significant changes due to the influx of generative AI technologies. These technologies have fundamentally altered how businesses approach data management, analysis and usage. In this post, I’ll review some of 2023’s highlights in this field.

How Different Areas Of EDT Are Evolving

Over the past year, there have been promising developments in EDT across several key areas. These include data management itself, where the focus has been on using AI to Boost how data is organized and accessed. The data cloud sector has also experienced growth, with more businesses adopting cloud-based solutions because of their flexibility, scalability and facility for integrating tools that handle unstructured data.

In data protection and governance, there has been a continuous effort to enhance security measures to safeguard sensitive information. Database technologies have also improved, particularly in handling and processing large data volumes more efficiently by incorporating generative AI.

Recent advancements in data integration and intelligent platforms have been geared towards better aggregating data from multiple sources, allowing for more comprehensive data analysis. The integration of AI and ML has further enhanced the capabilities of these platforms, improving data analysis interpretation and offering more profound and insightful analytical outcomes.

Full disclosure: Amazon Web Services, Cisco Systems, Cloudera, Cohesity, Commvault, Google Cloud, IBM, LogicMonitor, Microsoft, MongoDB, Oracle, Rubrik, Salesforce, Software AG, Splunk, and Veeam are clients of Moor Insights & Strategy, but this article reflects my independent viewpoint, and no one at any client company has been given editorial input on this piece.

Bringing AI To Data Management—And Vice Versa

“In a way, this AI revolution is actually a data revolution,” Salesforce cofounder and CTO Parker Harris said during his part of this year’s Dreamforce keynote, “because the AI revolution wouldn't exist without the power of all that data.” Harris's statement emphasizes the vital role of data in businesses and points to the increasing necessity for effective data management strategies in 2024.

As data becomes more central, the demand for scalable and secure EDT solutions is rising. My accurate series of articles focusing on EDT began with an introductory piece outlining its fundamental aspects and implications for business operations. This was followed by a more in-depth exploration of EDT, particularly highlighting how it can benefit businesses in data utilization. These articles elaborated on the practical uses and benefits of EDT and its importance in guiding the strategies and operations of modern businesses.

As businesses continue to leverage generative AI for deeper insights, the greater accessibility of data is set to revolutionize how they manage information. This development means enterprises can now utilize data that was previously inaccessible—a move that highlights the importance of data integration for both business operations and strategic decision-making. For instance, untapped social media data could offer valuable customer sentiment insights, while neglected sensor data from manufacturing processes might reveal efficiency improvements. In both cases, not using this data equates to a missed opportunity to use an asset, similar to unsold inventory that takes up space and resources without providing any return.

Revolutionizing Data Cloud Platforms

Incorporating AI into data cloud platforms has revolutionized processing and analyzing data. These AI models can handle vast datasets more efficiently, extracting previously unattainable insights due to the limitations of traditional data analysis methods.

Over the year, my own collaborations with multiple companies suggested the range of technological progressions. As I highlighted in a few of my articles, Google notably improved its data cloud platform and focused on generative AI with projects including Gemini, Duet AI and Vertex AI, reflecting its solid commitment to AI innovation. Salesforce introduced the Einstein 1 Platform and later expanded its offerings with the Data Cloud Vector Database, providing users with access to their unstructured enterprise data, thus broadening the scope of their data intelligence. IBM also launched watsonx, a platform dedicated to AI development and data management. These moves from major tech firms reflect a trend towards advanced AI applications and more sophisticated data management solutions.

At the AWS re:Invent conference, I observed several notable launches. Amazon Q is a new AI assistant designed for business customization. Amazon DataZone was enhanced with AI features to Boost the handling of organizational data. The AWS Supply Chain service received updates to help with forecasting, inventory management and provider communications. Amazon Bedrock, released earlier in the year, now includes access to advanced AI models from leading AI companies. A new storage class, Amazon S3 Express One Zone, was introduced for rapid data access needs. Additionally, Amazon Redshift received upgrades to Boost query performance. These developments reflect AWS's focus on integrating AI and optimizing data management and storage capabilities.

Recent articles have highlighted Microsoft's role in the AI renaissance, one focusing on the launch of Copilot as covered by my colleagues at Moor Insights & Strategy, and another analyzing the competitive dynamics in the AI industry. Additionally, Microsoft has expanded its data platform capabilities by integrating AI into Fabric, a comprehensive analytics solution. This suite includes a range of services including a data lake, data engineering and data integration, all conveniently centralized in one location. In collaboration, Oracle and Microsoft have partnered to make Oracle Database available on the Azure platform, showcasing a strategic move in cloud computing and database management.

Automating Data Protection And Governance

With the growing importance of data privacy and security, AI increasingly enables the automation of data governance, compliance and cybersecurity processes, reducing the need for manual oversight and intervention. This trend comes in response to the rise in incidents of data breaches and cyberattacks. AI-driven systems have become more proficient at monitoring data usage, ensuring adherence to legal standards and identifying potential security or compliance issues. This makes them a better option than traditional manual approaches for ensuring data safety and compliance.

Security is not only about protecting data but also about ensuring it can recover quickly from any disruptions, a quality known as data resilience. This resilience has become a key part of security strategies for forward-thinking businesses. Veeam emphasized “Radical Resilience” when it rolled out a new data protection initiative focused on better products, improved service and testing, continuous releases and greater accountability. Meanwhile, Rubrik introduced its security cloud, which focuses on data protection, threat analytics, security posture and cyber recovery. Cohesity, which specializes in AI-powered data security and management, is now offering features such as immutable backup snapshots and AI-driven threat detection; in 2023, it also unveiled a top-flight CEO advisory council to influence strategic decisions. Commvault has incorporated AI into its services, offering a new product that combines its SaaS and software data protection into one platform.

LogicMonitor upgraded its platform for monitoring and observability to include support for hybrid IT infrastructures. This enhancement allows for better monitoring across an organization's diverse IT environments. Additionally, Cisco has announced its intention to acquire Splunk. This acquisition will integrate Splunk's expertise in areas such as security information and event management, ransomware tools, industrial IoT vulnerability alerting, user behavior analytics and orchestration and digital experience monitoring that includes visibility into the performance of the underlying infrastructure.

Key Changes for Database Technology

Advancements in AI and ML integration are making database technology more intuitive and efficient. Oracle Database 23c features AI Vector Search, which simplifies interactions with data by using ML to identify similar objects in datasets. Oracle also introduced the Fusion Data Intelligence Platform, which combines data, analytics, AI models and apps to provide a comprehensive view of various business aspects. The platform also employs AI/ML models to automate tasks including data categorization, anomaly detection, predictive analytics for forecasting and customer segmentation, workflow optimization and robotic process automation.

In my previous discussion about IBM's partnership with AWS, a major highlight is the integration of Amazon Relational Database Service with IBM Db2. This collaboration brings a fully managed Db2 database engine to AWS's infrastructure, offering scalability and various storage options. The partnership between AWS and IBM will likely grow as the trend of companies forming more integrated and significant ecosystems continues.

Database technology also evolved with MongoDB queryable encryption features for continuous data content concealment. MongoDB Atlas Vector Search now also integrates with Amazon Bedrock, which enables developers to deploy generative AI applications on AWS more effectively. It’s also notable that Couchbase announced Capella iQ, which integrates generative AI technologies that exploit natural language processing to automatically create demo code, data sets and even unit tests. By doing this, the tool is streamlining the development process, enabling developers to focus more on high-level tasks rather than the nitty-gritty of code writing.

Leveraging Data Integration Platforms

Generative AI technologies have also improved data integration capabilities by using historical data, analyses of trends, customer behaviors and market dynamics. This advancement is particularly influential in the finance, retail and healthcare sectors, where predictive insights are critical for strategic and operational decisions. There's been a shift towards adopting data lake house architectures, which combine the features of data lakes and data warehouses to help meet the challenges of handling large, varied data types and formats, providing both scalability and efficient management. This evolution in data architecture caters to the growing complexity and volume of data in various industries.

Integrating various data sources is crucial for many companies to enhance their business operations. Software AG has introduced Super iPaaS, an evolution of the traditional integration platform as a service (iPaaS). This advanced platform is AI-enabled and designed to integrate hybrid environments, offering expansive integration capabilities. Cloudera has also made strides with new data management features that incorporate generative AI, enabling the use of unstructured data both on-premises and in cloud environments. Its hybrid approach effectively consolidates client data for better management. Informatica's intelligent data management cloud platform integrates AI and automation tools, streamlining the process of collecting, integrating, cleaning and analyzing data from diverse sources and formats. This creates an accessible data repository that benefits business intelligence and analytics.

That’s a Wrap!

In my collaborations throughout the year with various companies, one key theme has emerged in this AI-driven era – data has become even more fundamentally important for businesses. It's clear that the success of AI heavily relies on the quality of the data it uses, and AI models are effective only when the data they process is accurate, relevant and unbiased.

For example, in applications such as CRM or supply chain optimization, outcomes are directly influenced by the data’s integrity. Instances where AI failed to meet expectations could often be traced to poor data quality, whether it was incomplete, outdated or biased. This year has highlighted the necessity of not just collecting large amounts of data but ensuring its quality and relevance. Real-world experience underscores the need for strict data governance and the implementation of systems that ensure data accuracy and fairness, all of which are essential for the effective use of AI in business.

As AI technology advances and data quality improves, the use of generative AI in understanding and engaging with customers is becoming ever more prominent. Backed by good data management, this enhances the customer experience by making the customer journey more personalized and informative. It allows businesses to gain valuable insights from customer interactions, helping them continuously refine and Boost their offerings and customer relations. I expect this trend to grow, further emphasizing the role of AI in customer engagement and shaping business strategies. In fact, this symbiotic relationship between AI-driven personalization and customer engagement is becoming a cornerstone of not only data management strategy but modern business strategy overall, significantly impacting how companies connect with their customers.

Wrapping up, it's evident that the emphasis on data quality is critical for improving AI's performance. Data management, cloud services, data protection and governance, databases, data integration and intelligent platforms have all significantly contributed to the advancement of AI. In 2024, I expect we’ll see even more emphasis on ensuring the accuracy and relevance of data so that AI can provide dependable insights.

Sun, 31 Dec 2023 09:37:00 -0600 Robert Kramer en text/html https://www.forbes.com/sites/moorinsights/2023/12/31/2023-the-year-generative-ai-transformed-enterprise-data-management/
Chuck Robbins: Cisco SMB Portfolio No Longer An 'Enterprise Mini-Me Strategy'

‘We used to joke that we had an enterprise mini-me strategy. We would take enterprise products and paint them a different color. In this case, we have purpose-built solutions,’ Cisco CEO Chuck Robbins tells CRN at the 2019 Partner Summit.


Cisco on Wednesday unveiled its new brand to help channel partners go after more small to midsized business customers: Cisco Designed for Business.

Cisco Designed for Business is a curated portfolio that includes traditional products, such as Meraki and WebEx, and other offerings that have been specifically created and priced for small business customers, Marc Monday, global head of small business at Cisco, said at the tech giant's 2019 Partner Summit in Las Vegas.

Cisco purchased Linksys in 2003 for $500 million as a networking option for the SMB market but sold the assets to Belkin in 2013. After selling Linksys, Cisco's SMB offerings consisted of a class of switches and routers that were a different color than the enterprise portfolio, said Faisal Bhutto, executive vice president of enterprise networking, cloud and cybersecurity for Computex, a Cisco Gold Quad Master-level partner.

Cisco CEO Chuck Robbins told CRN at this year's partner summit that the company's efforts around targeting SMB customers is different than its previous efforts because the company has developed a "holistic" strategy as opposed to taking what it already had and trying to retro-fit those solutions for SMBs.

"We used to joke that we had an enterprise mini-me strategy. We would take enterprise products and paint them a different color," Robbins said. "In this case, we have purpose-built solutions and our team has done a great job of segmenting our customers and working with our partners to define programs, sales strategies, and incentives that all line up with what's needed in that segment. We have a huge opportunity for share there, and we are going to need to drive our programs very effectively with our partners."

[Related: Cisco Lifecycle Push Includes Partner Rewards, Customer Entitlements To Partner Services]

Houston-based Computex thinks that the Meraki portfolio will be the best fit for small business customers. The firm is having a lot of success selling Meraki solutions to its own base of small business clients, said Worth Davis, CTO for Computex.

"Meraki fits very well into the S in SMB, but it's been moving up into the midmarket," Bhutto said. "I think this time around, if Cisco can just take [Meraki] and focus on the down-market, it will play well since they started out competing with Ubiquiti and others."

Cisco Designed for Business brand includes Webex for Collaboration; Firepower, Umbrella and DUO for Security; UCS and Hyperflex Edge for small-scale application compute; Cisco Business for on-prem networking; Meraki Go for easy, app-managed cloud Wi-Fi. New product developments include Cisco Business Wireless Access Points and a new Meraki Go offering. Cisco is also making the Catalyst 1K switch affordable for small businesses, the company said.

SMB customers can purchase Cisco Designed For Business solutions through their trusted partner, whether that's a VAR, a distributor, or if they prefer to buy digitally through a partner via a marketplace, Monday said.

"It's important for us to meet them where they are, and then meet them with the channel partners they prefer to work with," he said.

Partners should expect Cisco to drive customer awareness for the new portfolio, as well a dedicated partner-focused sales force for small business.

"We need to de-mystify the idea that we are too expensive and too complex. It's just not true," Monday said. "For partners, there's virtue in the bigness and support of Cisco."

Cisco has "barely scratched the surface" on the SMB opportunity, Jim Walsh, Cisco's senior vice president of growth marketing, told partners during his keynote on Wednesday. Cisco Designed for Business was designed to make it easier to buy, manage, and support IT and the effort includes new marketing tools and resources for partners, he said.

"Small businesses don't wake up thinking about technology, they are thinking about how they are going to drive business," Walsh said. "We need to make it easy for them to connect, compute, and collaborate securely."

Wed, 06 Nov 2019 06:25:00 -0600 text/html https://www.crn.com/news/networking/chuck-robbins-cisco-smb-portfolio-no-longer-an-enterprise-mini-me-strategy
Cisco Systems's Options: A Look at What the Big Money is Thinking

Deep-pocketed investors have adopted a bullish approach towards Cisco Systems CSCO, and it's something market players shouldn't ignore. Our tracking of public options records at Benzinga unveiled this significant move today. The identity of these investors remains unknown, but such a substantial move in CSCO usually suggests something big is about to happen.

We gleaned this information from our observations today when Benzinga's options scanner highlighted 36 extraordinary options activities for Cisco Systems. This level of activity is out of the ordinary.

The general mood among these heavyweight investors is divided, with 50% leaning bullish and 50% bearish. Among these notable options, 17 are puts, totaling $579,181, and 19 are calls, amounting to $777,013.

Projected Price Targets

Analyzing the Volume and Open Interest in these contracts, it seems that the big players have been eyeing a price window from $45.0 to $70.0 for Cisco Systems during the past quarter.

Volume & Open Interest Development

Looking at the volume and open interest is an insightful way to conduct due diligence on a stock.

This data can help you track the liquidity and interest for Cisco Systems's options for a given strike price.

Below, we can observe the evolution of the volume and open interest of calls and puts, respectively, for all of Cisco Systems's whale activity within a strike price range from $45.0 to $70.0 in the last 30 days.

Cisco Systems 30-Day Option Volume & Interest Snapshot

Largest Options Trades Observed:

Symbol PUT/CALL Trade Type Sentiment Exp. Date Strike Price Total Trade Price Open Interest Volume
CSCO CALL SWEEP BEARISH 03/15/24 $52.50 $84.8K 20.6K 498
CSCO CALL SWEEP BEARISH 02/16/24 $50.00 $66.5K 5.7K 95
CSCO PUT SWEEP BEARISH 01/19/24 $50.00 $54.2K 25.3K 1.2K
CSCO CALL TRADE BEARISH 06/21/24 $47.50 $48.9K 9.9K 765
CSCO CALL TRADE BEARISH 06/21/24 $47.50 $47.9K 9.9K 184

About Cisco Systems

Cisco Systems is the largest provider of networking equipment in the world and one of the largest software companies in the world. Its largest businesses are selling networking hardware and software (where it has leading market shares) and cybersecurity software like firewalls. It also has collaboration products, like its Webex suite, and observability tools. It primarily outsources its manufacturing to third parties and has a large sales and marketing staff—25,000 strong across 90 countries. Overall, Cisco employees 80,000 employees and sells its products globally.

In light of the accurate options history for Cisco Systems, it's now appropriate to focus on the company itself. We aim to explore its current performance.

Where Is Cisco Systems Standing Right Now?

  • Trading volume stands at 6,246,243, with CSCO's price up by 0.12%, positioned at $50.34.
  • RSI indicators show the stock to be may be overbought.
  • Earnings announcement expected in 49 days.

Options are a riskier asset compared to just trading the stock, but they have higher profit potential. Serious options traders manage this risk by educating themselves daily, scaling in and out of trades, following more than one indicator, and following the markets closely.

If you want to stay updated on the latest options trades for Cisco Systems, Benzinga Pro gives you real-time options trades alerts.

© 2024 Benzinga.com. Benzinga does not provide investment advice. All rights reserved.

Wed, 27 Dec 2023 01:46:00 -0600 en text/html https://www.benzinga.com/markets/options/23/12/36404011/cisco-systemss-options-a-look-at-what-the-big-money-is-thinking
Cisco Systems Inc CSCO

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Tue, 02 Jan 2024 22:59:00 -0600 en text/html https://www.morningstar.com/stocks/xnas/csco/quote
Compliance vs. Security in Enterprise Networking: the Cisco Approach

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Organizations all over the world are entering a period of extended — and potentially permanent — hybrid work. As more people do their jobs outside the traditional office, IT administrators are becoming overwhelmed with managing hybrid workers, devices, and all the complexities that come with it.

The changing workplace underscores the importance of ensuring that organizations remain secure, comply with regulations, and protect their employees/data from cyber threats.

Security and compliance are core to Cisco Webex 

Cisco has been providing secure access and collaboration for many years. I recently tapped a panel of experts from Cisco to outline how the vendor is helping organizations achieve security and compliance in collaboration as they enter a new era of hybrid work.

I spoke with Radhika Chagarlamudi, vice president of Cisco Webex Platform and Infrastructure Engineering, and Niraj Gopal, director of product management for Webex Enterprise Security and Compliance, in my first three-person ZKast interview. Highlights of the ZKast video, done in conjunction with eWEEK eSPEAKS, are below:

Security and compliance are both important but very different 

  • Security and compliance are interchangeably used terms because both have to do with managing risk. But there is a different between the two.
  • Security is the implementation of technical controls that protect the confidentiality, integrity, and availability of an organization’s critical assets—both physical assets and data. 
  • Compliance is the process of implementing controls—whether it’s a solution provider, an enterprise, or a regulation mandating those controls. 
  • Security and compliance provide people with trust that they’re being protected.
  • For example, a security control is when an organization ensures that passwords are rotated frequently, while compliance is the process of validating that an organization actually rotated those passwords.

Security is integrated into Webex 

  • Cisco’s approach is unique because security is built into every Webex feature from the start, rather than being an add-on.
  • Cisco follows a 360 approach to security, where it examines the overall application attack surface and builds controls into the app to mitigate those risks. 
  • When it comes to user identity, everybody must be authenticated on their device. Only then can a user host a meeting, share files, or perform other actions.
  • Cisco also offers data loss prevention (DLP) by integrating with threat intelligence industry partners like Talos.
  • Since every organization is different, Cisco provides additional controls to fine tune individual deployments through the Control Hub—a single pane of glass for the Webex suite.
  • Control Hub simplifies the process for administrators by allowing them to set policies for specific groups and workflows.

Lack of awareness could cause businesses to violate policies 

  • Enterprise users are often unaware that they’re violating compliance policies, such as by using a personal device to forward a file to co-workers and exposing the organization to malware.
  • Cisco has controls that protect external collaboration. DLP policies follow users, no matter who they’re talking to externally. 
  • On the data governance end, Cisco classifies conversations based on content. For instance, a message announcing a company picnic is classified as public, whereas a shared confidential file is classified as restricted.

End-to-end encryption is a must have in collaboration 

  • Cisco specializes in end-to-end-encryption for meetings and messaging to protect content in the cloud. 
  • Cisco has built its own security endpoint within Webex—a combination of hardware and software.
  • Cisco provides end-to-end encryption for both room devices and third-party devices to secure the entire collaboration experience, whether participants are joining a meeting at work or at home with a personal laptop. 
  • When a user is in a secure meeting, the devices visibly show (with a badge on the screen) that the experience is end-to-end encrypted.
  • The Webex meeting client itself also shows that the identity of the participants in that meeting has been verified.

Webex has a broad partner ecosystem 

  • Cisco has an open Webex ecosystem, where it partners with the best-in-class security and compliance providers. 
  • Cisco has one of the biggest partner ecosystems in industry with 15-plus partners.
  • Cisco has a developer portal that lists of all of its public application programming interfaces (APIs), which developers use to build integrations. 
  • Cisco takes a similar approach with security through a public events API, which can be integrated into any tool or partner solution. 
  • Cisco also works with some competitors like Microsoft. For example, Microsoft Cloud App Security (MCAS) can be used with Webex without additional license fees.

Buyers should use security and compliance as part of the decision criteria 

  • When considering a collaboration solution provider, organizations should look for:
  • A company that’s not just checking the box for security, but has security built into its DNA.
  • The right security capabilities that align with the organization and its requirements.  
  • A company that values data privacy and transparency. Cisco conducts third-party penetration tests and shares the results with its customers—an example of the company’s privacy and transparency.
  • A company that goes beyond compliance basics like FedRAMP and keeps up with global certifications.

Zeus Kerravala is an eWEEK regular contributor and the founder and principal analyst with ZK Research. He spent 10 years at Yankee Group and prior to that held a number of corporate IT positions. Kerravala is considered one of the top 10 IT analysts in the world by Apollo Research, which evaluated 3,960 technology analysts and their individual press coverage metrics.

Mon, 30 Aug 2021 11:59:00 -0500 en-US text/html https://www.eweek.com/enterprise-apps/compliance-vs-security-in-enterprise-networking-the-cisco-approach/
Cisco uncorks AI-based security assistant to streamline enterprise protection

With Cisco AI Assistant for Security, enterprises can use natural language to discover policies and get rule recommendations, identify misconfigured policies, and simplify complex workflows.

Cisco has unveiled its natural language-based AI Assistant for Security aimed at helping enterprise customers better assess security situations, eliminate configuration errors and automate complex tasks.

The Cisco AI Assistant for Security will first be implemented as part of the vendor's cloud-based Firewall Management Center and Cisco Defense Orchestrator services. Cisco’s Firewall Management Center is a centralized platform for configuring, monitoring, troubleshooting and controlling Cisco Firepower Next-Generation Firewalls. The orchestrator platform lets customers centrally manage, control and automate security policies across multiple cloud-native security systems.

Among the goals of the AI Assistant are to reduce the time it takes for customers to respond to potential threats and simplify the entire security process.

"Using natural language, an administrator can iterate with the AI Assistant to do things like discover and identify all the policies that control access to an application, define a new policy or rule for the administrator, and implement the policy," said Jeetu Patel, executive vice president and general manager of security and collaboration at Cisco, in a blog about the news.

"The AI Assistant can also identify duplicate or misconfigured security policies from amongst thousands of existing policies and make recommendations for resolving them. To me, this is mind-blowing, because this is a level of intelligence that just isn't possible without AI," Patel stated.

In addition, Patel said the security assistant will let customers describe and contextualize events across email, the web, endpoints, and the network to tell security operation center analysts exactly what happened, the impact, and best next steps to take to remediate problems and set new policies.

Cisco first talked about the security assistant at its Live event in June, saying an AI-based assistant will provide easy-to-use situation analysis for network and security teams, correlating intelligence across the Cisco Security Cloud and relaying potential impacts; going forward, customers "won't need to have a Ph.D. to manage a firewall policy," Cisco stated.

In addition to the Assistant, Cisco added a new security feature across its firewall family that lets security teams see into traffic to look for malware without having to decrypt it first. 

"Decrypting traffic for inspection is resource-intensive and fraught with operational, privacy, and compliance issues," Patel stated. With the 7.4.1 Operating System, which is now available, the system can analyze encrypted traffic to identify indicators of malicious behavior that humans can't, and it does so without decrypting, Patel stated.

"For instance, an insulin pump that's running certain operating systems cannot run an end-point client. If it gets attacked by malware that communicates with the outside world via encrypted traffic, you can lose control of the insulin pump," Patel wrote. "With Encrypted Visibility Engine, you can now block this at the firewall."

Tue, 05 Dec 2023 10:00:00 -0600 en text/html https://www.networkworld.com/article/1251383/cisco-uncorks-ai-based-security-assistant-to-streamline-enterprise-protection.html
In Texas, Fort Worth’s Public Wi-Fi Initiative Gets People Online

When Fort Worth, Texas, began delivering more services digitally during the COVID-19 pandemic, officials found that several neighborhoods weren’t fully utilizing the resources because they lacked dependable at-home internet access.

“Some of it is infrastructure. The incumbent service providers didn’t have those types of offerings in those communities,” says Kevin Gunn, the city’s CTO and IT solutions director. “Some of it is financial. When faced with buying food or having internet service, it’s not a tough decision. We started thinking about ways that we could get internet service into those neighborhoods in short order.”

The city’s endeavor to supply public Wi-Fi had its challenges. There were building-related signal transmission issues. And there was the red-tailed hawk’s nest that paused equipment installation until fledglings living there decamped . (The bird is a protected species in the state.)

But by partnering with Cisco, Fort Worth was ultimately able to extend its government enterprise network to provide connectivity to 40,000 residents in the Ash Crescent, Lake Como, Northside, Rosemont and Stop Six neighborhoods via a separate, segmented network.

Click the banner to learn how the Internet of Things supports state and local government.

Cisco Supports Increasing Digital Equity

The network’s Cisco Ultra-Reliable Wireless Backhaul infrastructure includes Meraki MR86 outdoor access points and Catalyst switches that have been mounted on towers and streetlight poles, distributing a high-speed signal throughout the neighborhoods, says Gary DePreta, area vice president for state and local government and education at Cisco.

“For a city to dig trenches and provide fiber optics to 40,000 to 50,000 residents, that would be measured in years,” DePreta says. “Because of the urgent need to provide services during the pandemic, time was of the essence. Essentially, that technology provides the data capacity and speeds of fiber-optic cabling, but you can deploy it from a wireless infrastructure.”

The city anticipated that the planning for its public CFW-Neighborhood network would take six months, but the process ultimately lasted nine.

“We’ve got beautiful landscapes and undulating hills and lots of mature trees and other things that interfere with radio signal propagation,” he says. “It was a lot more of a challenge than we anticipated initially.”

READ MORE: Explore wireless access points to support wireless infrastructure.

How Fort Worth Is Reaching into Communities

Fort Worth worked with radio engineers to determine where to install system elements, placing items out of reach of objects that could interfere with propagation, Gunn says.

“It’s picking the right location to put the two inputs so you get the best signal,” he says. “Some of the facilities we identified initially were places like libraries, which are one-story buildings here in Fort Worth; so, we pivoted to those that had two or more stories.”

Leading up to the public network’s August 2022 debut, the city sponsored an extensive community outreach effort to ensure that residents understood that their online activity wouldn’t be tracked. Only aggregate usage data is being gathered, Gunn says, to monitor network performance and service quality.

IT department members gave presentations at neighborhood association meetings and other community gatherings; when trucks were sent out to install system components, technicians had postcards with a QR code leading to information about what the vehicles were doing in the area.

“A lot of effort went into communication, making people aware and getting them excited about this project in their neighborhoods,” Gunn says. “That paid dividends once we were finally up and running. We saw users immediately jumping onto the network and becoming advocates for us by doing that.”

DISCOVER: Network monitoring engagement services from CDW.

How Local Agencies Can Address Needs Now

Simplicity was a key design goal for the network; the city wanted a solution that would be reliable enough to withstand hot sun, sleet and other local conditions, and one that was easy to deploy, support and use, Gunn says.

“We really haven’t had any ongoing maintenance, other than maybe a storm coming through and misaligning an antenna or having one or two pieces of equipment with a power failure,” Gunn says. “Outside of that, it’s been set it and forget it.”

IT leaders in Fort Worth hope to eventually enable fiber optic connectivity for every address. Until that can be achieved, the current structure allows the city to offer Wi-Fi access in areas where it had been unreliable. And some system elements — such as the Cisco Catalyst switches, which contain additional ports — are helping to position the city for future tech growth.

“We knew this was deploying a significant amount of infrastructure in those neighborhoods,” Gunn says. “That’s now a platform for us to deploy smart streetlight technologies, smart signals at intersections, school crossing beacons and any of the other types of smart city initiatives we might want to pursue.”

Cisco’s Ultra-Reliable Wireless Backhaul technology had traditionally been applied in areas such as the transportation sector, DePreta says. Fort Worth’s implementation was the first time the technology had been applied in a major metropolitan area.

DePreta believes the CFW-Neighborhood network could serve as a model for other cities looking to address a pressing connectivity gap before they’re able to fully institute a long-term solution.

Starcevic/Getty Images

Thu, 04 Jan 2024 06:47:00 -0600 Erin Brereton en text/html https://statetechmagazine.com/article/2024/01/texas-fort-worths-public-wi-fi-initiative-gets-people-online
Cisco Systems's Options: A Look at What the Big Money is Thinking

Whales with a lot of money to spend have taken a noticeably bullish stance on Cisco Systems.

Looking at options history for Cisco Systems CSCO we detected 10 trades.

If we consider the specifics of each trade, it is accurate to state that 50% of the investors opened trades with bullish expectations and 50% with bearish.

From the overall spotted trades, 4 are puts, for a total amount of $157,112 and 6, calls, for a total amount of $183,956.

Predicted Price Range

Taking into account the Volume and Open Interest on these contracts, it appears that whales have been targeting a price range from $47.5 to $52.5 for Cisco Systems over the last 3 months.

Volume & Open Interest Trends

Assessing the volume and open interest is a strategic step in options trading. These metrics shed light on the liquidity and investor interest in Cisco Systems's options at specified strike prices. The forthcoming data visualizes the fluctuation in volume and open interest for both calls and puts, linked to Cisco Systems's substantial trades, within a strike price spectrum from $47.5 to $52.5 over the preceding 30 days.

Cisco Systems Call and Put Volume: 30-Day Overview

Biggest Options Spotted:

Symbol PUT/CALL Trade Type Sentiment Exp. Date Strike Price Total Trade Price Open Interest Volume
CSCO PUT SWEEP BEARISH 12/15/23 $49.00 $46.5K 166 2.0K
CSCO PUT SWEEP BULLISH 01/17/25 $47.50 $44.8K 5.1K 310
CSCO CALL TRADE BULLISH 03/15/24 $47.50 $41.2K 11.6K 258
CSCO PUT TRADE BEARISH 02/16/24 $50.00 $40.3K 1.7K 307
CSCO CALL SWEEP NEUTRAL 01/19/24 $47.50 $33.1K 21.6K 1.0K

About Cisco Systems

Cisco Systems is the largest provider of networking equipment in the world and one of the largest software companies in the world. Its largest businesses are selling networking hardware and software (where it has leading market shares) and cybersecurity software like firewalls. It also has collaboration products, like its Webex suite, and observability tools. It primarily outsources its manufacturing to third parties and has a large sales and marketing staff—25,000 strong across 90 countries. Overall, Cisco employees 80,000 employees and sells its products globally.

Following our analysis of the options activities associated with Cisco Systems, we pivot to a closer look at the company's own performance.

Cisco Systems's Current Market Status

  • With a trading volume of 13,448,858, the price of CSCO is up by 1.16%, reaching $48.94.
  • Current RSI values indicate that the stock is may be approaching oversold.
  • Next earnings report is scheduled for 65 days from now.

Expert Opinions on Cisco Systems

A total of 5 professional analysts have given their take on this stock in the last 30 days, setting an average price target of $51.8.

  • An analyst from Piper Sandler has decided to maintain their Neutral rating on Cisco Systems, which currently sits at a price target of $50.
  • Reflecting concerns, an analyst from DZ Bank lowers its rating to Hold with a new price target of $50.
  • An analyst from UBS persists with their Neutral rating on Cisco Systems, maintaining a target price of $54.
  • Consistent in their evaluation, an analyst from Rosenblatt keeps a Neutral rating on Cisco Systems with a target price of $51.
  • An analyst from Oppenheimer persists with their Outperform rating on Cisco Systems, maintaining a target price of $54.

Options trading presents higher risks and potential rewards. Astute traders manage these risks by continually educating themselves, adapting their strategies, monitoring multiple indicators, and keeping a close eye on market movements. Stay informed about the latest Cisco Systems options trades with real-time alerts from Benzinga Pro.

© 2024 Benzinga.com. Benzinga does not provide investment advice. All rights reserved.

Mon, 11 Dec 2023 01:16:00 -0600 en text/html https://www.benzinga.com/markets/options/23/12/36184223/cisco-systemss-options-a-look-at-what-the-big-money-is-thinking

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