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700-651 Cisco Collaboration Architecture Sales Essentials

Cisco Sales Essentials provides Partner account managers (AMs) and Sales Engineers (SEs) with the introductory information they need to sell Cisco solutions. The Partner AM and SE will earn the Cisco Sales Expert designation by passing the Cisco Sales Expert test that is associated with this course. This course covers Cisco Partnering and Profitability, Business Transformation, Cisco Architectures (Borderless Networks, Collaboration, Video, Data Center/Virtualization/Cloud), Small Business, Services, Cisco Capital, Partner Resources and Networking Basics.

Data Center/Virtualization
Service Provider

Upon completing this course, the learner will be able to meet these overall objectives:
Describe Ciscos strengths and Partner benefits
Describe the Borderless Network Architecture
Describe the Small Business Architecture
Describe the Collaboration Architecture
Describe the Virtualization Architecture
Describe how Cisco enhances partner profitability

Partnering With Cisco
Networking Basics
Small Business
Borderless Network Architecture
Collaboration Architecture
Virtualization Architecture
Enhancing Partner Profitability

Cisco Collaboration Architecture Sales Essentials
Cisco Collaboration availability
Killexams : Cisco Collaboration availability - BingNews https://killexams.com/pass4sure/exam-detail/700-651 Search results Killexams : Cisco Collaboration availability - BingNews https://killexams.com/pass4sure/exam-detail/700-651 https://killexams.com/exam_list/Cisco Killexams : The Microsoft-Cisco Teams collaboration could create an interoperability revolution No result found, try new keyword!Cisco seems to get this, based on the statement yesterday from Jeetu Patel, executive vice president and general manager, security and collaboration at Cisco: "Interoperability has always been at ... Thu, 13 Oct 2022 17:13:00 -0500 en text/html https://www.computerworld.com/ Killexams : New partnership brings Microsoft Teams to Cisco meeting room devices

Customers will now have the option to run Microsoft Teams by default on Cisco Room and Desk devices

REDMOND, Wash., and SAN JOSE, Calif. — Oct. 12, 2022 — Cisco and Microsoft Corp. Wednesday announced at Microsoft’s annual Ignite conference a new partnership that will provide customers with more choice. In the first half of 2023, Cisco and Microsoft will soon offer the ability to run Microsoft Teams natively on Cisco Room and Desk devices Certified for Microsoft Teams, with the option of Teams as the default experience. Cisco will become a partner in the Certified for Microsoft Teams program for the first time.

“Interoperability has always been at the forefront of our hybrid work strategy, understanding that customers want collaboration to happen on their terms — regardless of device or meeting platform,” said Jeetu Patel, EVP and GM, Security & Collaboration, Cisco. “Our partnership with Microsoft brings together two collaboration leaders to completely reimagine the hybrid work experience.”

“Our vision to make Teams the best collaboration experience for physical spaces is brought to life by our incredible ecosystem of hardware partners,” said Jeff Teper, president, collaborative apps and platforms at Microsoft. “By welcoming Cisco as our latest partner building devices Certified for Microsoft Teams, we are excited to bring leading collaboration hardware and software to market together for our joint customers.”

Initially, six of Cisco’s most popular meeting devices and three peripherals will be certified for Teams, with more to come. The first wave of devices, expected to be certified by early 2023, will include the Cisco Room Bar, the Cisco Board Pro 55-inch and 75-inch, and the Cisco Room Kit Pro for small, medium and large meeting room spaces, respectively. The Cisco Desk Pro and Cisco Room Navigator will follow. Customers will have the option to make Microsoft Teams Rooms the default experiences, and the devices will continue to support joining Webex meetings with all the features and functionality customers enjoy today. The first peripheral — the Cisco Desk Camera 4K — is an intelligent USB webcam and will be available by the end of October 2022, followed by two headphones with a Teams button by early 2023.

Microsoft Teams customers will enjoy the digital workplace where they connect and collaborate with teammates, partners and customers, combined with Cisco’s high-quality, reliable video technology with powerful camera intelligence and noise removal technologies that enable inclusive and collaborative meeting experiences. All certified devices will be manageable in the Teams Admin Center and the new Teams Rooms Pro Management Portal, as well as through the Cisco Control Hub device management.

About Cisco

Cisco (NASDAQ: CSCO) is the worldwide leader in technology that powers the Internet. Cisco inspires new possibilities by reimagining your applications, securing your data, transforming your infrastructure, and empowering your teams for a global and inclusive future. Discover more on The Newsroom and follow us on Twitter at @Cisco.

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. A listing of Cisco’s trademarks can be found at www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.

About Microsoft

Microsoft (Nasdaq “MSFT” @microsoft) enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more.

For more information, press only:

Microsoft Media Relations, WE Communications for Microsoft, (425) 638-7777, [email protected]

Cisco Media Relations, Melissa Chanslor, (408) 527-0792, [email protected]

Note to editors: For more information, news and perspectives from Microsoft, please visit the Microsoft News Center at http://news.microsoft.com. Web links, telephone numbers and titles were correct at time of publication but may have changed. For additional assistance, journalists and analysts may contact Microsoft’s Rapid Response Team or other appropriate contacts listed at https://news.microsoft.com/microsoft-public-relations-contacts.

Tue, 11 Oct 2022 12:00:00 -0500 en-US text/html https://news.microsoft.com/2022/10/12/new-partnership-brings-microsoft-teams-to-cisco-meeting-room-devices/
Killexams : Move Over Webex: Microsoft Teams To Be Available On Cisco Meeting Devices

Networking News

Gina Narcisi

Videoconferencing users will be able to choose between running Cisco Webex or Microsoft Teams natively on their Cisco Meeting devices and cameras starting in 2023, the two companies announced.


Cisco Systems and Microsoft are partnering up to provide users another videoconferencing option natively on Cisco Meeting Devices.

Videoconferencing users will now be able to access and run Microsoft Teams – not just Cisco Webex -- from their Cisco Room and Desk Devices, which will be certified for Microsoft Teams, the two companies announced at Microsoft’s annual Ignite conference on Wednesday.

The newly forged partnership has Cisco becoming a partner in the Certified for Microsoft Teams program for the first time, the networking giant said.

[Related: Cisco Talent Bridge Expands Diversity, Tech Talent Pool; Connects Candidates To Cisco Partners]

Via the terms of the new partnership, Teams will run natively on Cisco Room and Desk devices starting the first half of 2023, giving users the option of staying within the Teams experience while taking advantage of Cisco’s video and camera technology, complete with noise removal and built-in intelligence, the companies said.

Six of Cisco's popular meeting devices and three peripherals will be certified for Teams, with more to come. The first certified devices are slated to include the Cisco Room Bar, the Cisco Board Pro 55-inch and 75-inch, and the Cisco Room Kit Pro for small, medium and large meeting room spaces. The Cisco Desk Pro and Cisco Room Navigator will follow, San Jose, Calif.-based Cisco said.

“Interoperability has always been at the forefront of our hybrid work strategy, understanding that customers want collaboration to happen on their terms — regardless of device or meeting platform,” Jeetu Patel, executive vice president and general manager of Cisco’s Security and Collaboration business units said in a statement on the new partnership. “Our partnership with Microsoft brings together two collaboration leaders to completely reimagine the hybrid work experience.”

The certified devices can be managed in both the Teams Admin Center and the new Teams Rooms Pro Management Portal, as well as through the Cisco Control Hub device management.

Gina Narcisi

Gina Narcisi is a senior editor covering the networking and telecom markets for CRN.com. Prior to joining CRN, she covered the networking, unified communications and cloud space for TechTarget. She can be reached at gnarcisi@thechannelcompany.com.

Wed, 12 Oct 2022 03:49:00 -0500 en text/html https://www.crn.com/news/networking/move-over-webex-microsoft-teams-to-be-available-on-cisco-meeting-devices
Killexams : Best VoIP and Telephony Certifications 2019

Corporate voice and telephony services have transformed from traditional public-switched telephone networks (PSTNs) and private branch exchanges (PBXs) to voice over IP (VoIP) and IP PBXs, often combined with digital fax, videoconferencing, instant messaging and mobile communications. That means VoIP and telephony certifications now focus on digital communications, along with a good mix of IP networking protocols and methods to support such traffic and to maintain service quality.

In this article, we feature five solid VoIP and telephony certifications from Avaya, Certification Partners, Cisco, Digium (Asterisk) and Microsoft. Unified communications cover a lot of voice and telephony ground, and it adds video and other solutions to the lineup as well.

Salary is a significant consideration when deciding whether to pursue a VoIP and telephony certification. SimplyHired lists $106,149 as the average salary for a VoIP engineer, although Glassdoor‘s average for a VoIP engineer is noticeably lower at $83,772. Still, a salary just under $85,000 is a worthwhile goal in the industry, with a good growth path into more senior positions readily attainable.

To help determine our top five VoIP and telephony certifications, we performed an informal job board survey. That data indicates the number of job posts in which our featured certifications were mentioned on one specific day. The data should provide you an idea of the relative popularity of each certification. [Interested in Business Phone Systems? Check out our top picks.]

Job Board Search Results (in alphabetical order, by certification)

Certification SimplyHired Indeed LinkedIn Jobs Linkup Total
ACIS (Avaya) 142 172 57 94 468
CCNP: Collaboration (Cisco) 489 567 348 309 1,713
CTP (Certification Partners) 64 25 101 167 357
dCAP (Asterisk) 14 14 18 3 49
MCSE: Productivity (Microsoft) 252 294 136 137 819

ACIS: Avaya Certified Implementation Specialist

Avaya is one of the leading solution providers of business communications and collaboration systems. As a spinoff of Lucent Technologies, itself an offspring of Bell Labs, Avaya’s roots are firmly planted in telephony. Certification solution tracks are currently offered in two concentrations: sales and sdesign, and services.

The Avaya Certified Implementation Specialist (ACIS) certification falls into the Services track and recognizes an individual’s ability to install, deploy, test and troubleshoot Avaya products at a beginning to intermediate skill level. Several credentials are available for the ACIS certification:

  • Avaya IP Office Contact Center
  • Avaya CallPilot
  • Avaya Communication Server 1000 for Avaya Aura
  • Avaya Aura Contact Center
  • Avaya Aura Contact Center CCT and Multimedia
  • Avaya Aura Call Center Elite – New

Candidates interested in the Sales and Design solution track should check out the Avaya Certified Design Specialist (ACDS), Avaya Professional Design Specialist (APDS) and the Avaya Professional Sales Specialist (APSS) certifications.

Note: Some Avaya credentials are available only to Avaya partners and associates, while others are open to all takers. See the Avaya Professional Credential Program Overview for details. Individuals not affiliated with a specific organization can create a “non-relationship” account on the Avaya Learning site to purchase a certification exam.

For most topics, Avaya recommends candidates have two years of experience in relevant technologies plus one more year implementing the core product. Each ACIS certification remains valid for two years.

ACIS facts and figures

Certification Name Avaya Certified Implementation Specialist (ACIS)
Prerequisites & Required Courses Training recommended. Candidates should check the certification page for individual solution track for details. Training costs vary by solution track, but candidates can expect to pay $1,400 to $3,500 per course. Some tracks recommend multiple courses.

Two years of experience in relevant technologies plus one year of experience in implementing the Avaya products recommended.

Number of Exams One or more exams per credential.

See the test and training requirements for each credential. Visit the Credential Program web page, click the ACIS box twice in the Services Credentials category and then click on each ACIS credential listed on the right side of the page.

Cost per Exam Most exams are $125. Exams administered by Pearson VUE or online through the Avaya Learning Center.
URL https://www.avaya-learning.com/lms/#/credentials/credential-program (Services Credentials category)
Self-Study Materials  Avaya Learning Partners offer training for each exam; costs range from $1,400 to $3,500 per course.

CCNP Collaboration: Cisco Certified Network Professional Collaboration

Cisco remains one of the world’s dominant IP telephony players. Its Collaboration certifications are available at associate, professional and expert levels, where our top-five pick is the mid-level Cisco Certified Network Professional (CCNP).

The Collaboration certification portfolio is geared toward network professionals and network engineers who work with voice and video, particularly Cisco Collaboration solutions. Targeted skills include configuring and implementing Cisco Collaboration solutions, planning and designing video network collaborations, and maintaining implemented solutions.

Candidates are required to pass four exams to earn the CCNP Collaboration credential. Training is optional but recommended. Candidates can expect to pay about $3,800 for live classroom or virtual courses.

Recertification is required every three years for CCNPs. To maintain this credential, holders must pass any current 642-XXX or 300-XXX professional-level exam, any CCIE written exam, any CCDE written or practical exam, or the Cisco Certified Architect (CCAr) interview and board review.

CCNP collaboration facts and figures

Certification Name Cisco Certified Network Professional Collaboration (CCNP Collaboration)
Prerequisites & Required Courses A valid CCNA Collaboration certification or any Cisco CCIE or CCDE certification. Training recommended but not required.
Number of Exams Four exams:

300-070: Implementing Cisco IP Telephony & Video, Part 1 (CIPTV1)

300-075: Implementing Cisco IP Telephony & Video, Part 2 (CIPTV2)

300-080: Troubleshooting Cisco IP Telephony & Video (CTCOLLAB)

300-085: Implementing Cisco Collaboration Application v1.0 (CAPPS)

Each exam: 75 minutes in length, 50-75 questions

Cost per Exam $300 per exam, $1,200 total. Exams administered by Pearson VUE.
URL http://www.cisco.com/c/en/us/training-events/training-certifications/certifications/professional/ccnp-collaboration.html
Self-Study Materials Cisco maintains links to the course syllabus, study groups, test prep materials, practice exams and more on the Cisco Learning Network Collaboration (CCNP) web page. test pages also contain links to instructor-led training and e-learning opportunities. Numerous collaboration publications are available through Cisco Press.

CTP: Certification Partners Convergence Technologies Professional

The vendor-neutral CTP certification was developed by Certification Partners and the Telecommunications Industry Association (TIA). It’s also endorsed by industry leaders such as Cisco, Avaya, Mitel, Toshiba and Vertical. Many of these leaders either accept the CTP as a stepping stone or prerequisite to their credential programs or recommend the CTP for training and preparation. Certification Partners maintains a complete list of endorsements from telecommunication leaders.

The CTP requires the successful completion of one test that focuses on methods, concepts and best practices in the following areas:

  • Data and internet protocol (IP) networking for convergent networks
  • Voice and telephony services, functions, and technologies
  • Convergence technologies

Certification Partners also offers the Convergent Network Technologies (CCNT) certification, which aims at professionals who sell and support convergence services, as well as the CIW certifications in networking and security, web technologies and design and development. Candidates interested in working in the field of convergence who do not yet possess the requisite experience are advised to first obtain the CCNT credential and then gain the required experience.

Certification Partners does not require recertification to maintain the CTP.

CTP facts and figures

Certification Name Convergence Technologies Professional (CTP)
Prerequisites & Required Courses CCNT recommended or a minimum of 18 to 24 months of experience in all three knowledge domain areas: Data and Internet Protocol Networking for Convergent Networks; Voice and Telephony Services, Functions and Technologies; and Convergence Technologies.

Training strongly recommended.

Number of Exams One exam: TT0-201 (administered through CTC Online), 65 questions, 90 minutes, 75 percent required to pass.
Cost per Exam $225
URL http://www.ctpcertified.com/certification
Self-Study Materials CTP training is recommended; five-day instructor-led training, $3,395 (includes study guides and test voucher). CTP training products are available from the CTP store (student courseware $199).

dCAP: Digium Certified Asterisk Professional

Since its humble beginnings as an open source project in 1999, Asterisk has grown exponentially and become a well-recognized and respected framework for communication and conference servers, VoIP gateways and IP PBX systems. Asterisk can be found in more than 170 countries, powering more than 2 million servers worldwide. Per Digium (which maintains Asterisk in conjunction with the Asterisk community), Asterisk runs in most of the Fortune 1000 companies.

With such widespread popularity, it’s only natural that professionals with Asterisk skills are in demand. To meet industry needs, Digium offers several training courses (Asterisk EssentialsFast Start and Advanced), as well as the Digium Certified Asterisk Professional (dCAP) and Digium Certified Asterisk Administrator (dCAA) certifications.

The dCAP targets experienced Asterisk professionals. Candidates are expected to possess real-world experience (typically a minimum of three to 24 months), in-depth knowledge of Linux (basic administration, manipulating files and modifying configuration files) and Asterisk experience (installation, Asterisk dial plan format and syntax, use of basic CLI commands and registration of VoIP devices). Other recommended skills include basic programming and scripting languages (Perl, Bash, C and/or C++, for example) and an understanding of VoIP protocols.

Candidates must pass a two-part exam, which consists of a written test and a practical lab test (in which you configure a PBX), to earn the credential. While there are no prerequisites, the Asterisk Advanced training course is highly recommended before attempting the exam.

Although the Digium website doesn’t specify recertification requirements, dCAP certification is granted for a “specific released, stable version of Asterisk.”

dCAP Facts and Figures

Certification Name Digium Certified Asterisk Professional (dCAP)
Prerequisites & Required Courses None required. Asterisk Advanced training course highly recommended, along with 3 to 24 months of real-world experience, working knowledge of setting up and maintaining an Asterisk server, and familiarity with Asterisk demo configuration files. (Training costs approximately $2,650.)
Number of Exams Two exams (115-question written exam, plus a practical lab exam).
Cost per Exam $510. Prices may vary by geography.
URL www.digium.com/training/asterisk/certifications/dcap
Self-Study Materials Training courses available. Recommended reading: Asterisk: The Definitive Guide, 4th edition, by Russell Bryant, Leif Madsen and Jim Van Meggelen. O’Reilly Media: May 2013. ISBN-13: 978-1-4493-3242-6 ($46.99 for eBook, $54.99 for print version).

MCSE (Microsoft Certified Solutions Expert): Productivity

Microsoft rolled out several new MCSE certifications in 2016, including the MCSE: Productivity. Although this certification is geared toward enterprise-grade hybrid and cloud solutions for Microsoft Office, it allows candidates to specialize in any of several Microsoft technologies, including Skype for Business.

To obtain the MCSE: Productivity credential, candidates must first obtain the Microsoft Certified Solutions Associate (MCSA): Office 365, MCSA: Windows Server 2012 or MCSA Windows Server 2016 certification. Then, they must pass an elective test from an approved list. Currently, there are eight different exams to choose from. In addition, Microsoft recommends at least three years of experience.

The MCSE: Productivity credential doesn’t expire. However, credential holders are encouraged to re-earn the certification each year by passing another elective exam. Doing so indicates your desire to stay current on technologies and broaden your skillset, and you’ll post another entry to your certification transcript.

MSCE Productivity facts and figures

Certification Name MCSE: Productivity
Prerequisites & Required Courses MCSA: Office 365, MCSA: Windows Server 2012 or MCSA Windows Server 2016 certification.

Three or more years of experience recommended

Number of Exams Candidates must pass one of the following exams:

Exam 70-345: Designing and Deploying Microsoft Exchange Server 2016

Exam 70-339: Managing Microsoft SharePoint Server 2016

Exam 70-333: Deploying Enterprise Voice with Skype for Business 2015

Exam 70-334: Core Solutions of Microsoft Skype for Business 2015

Exam 70-331: Core Solutions of Microsoft SharePoint Server 2013

Exam 70-332: Advanced Solutions of Microsoft SharePoint Server 2013

Exam 70-341: Core Solutions of Microsoft Exchange Server 2013

Exam 70-342: Advanced Solutions of Microsoft Exchange Server 2013

Cost per Exam $165 per exam. Exams administered by Pearson VUE.
URL https://www.microsoft.com/en-us/learning/mcse-productivity-certification.aspx
Self-Study Materials Microsoft Learning provides links to training, practice exams by third-party vendors (including MeasureUp), case studies, test study groups and more. Links to community support forums and other resources are listed on each test web page. Microsoft also offers various training options through its Microsoft Official Courses On-Demand (MOC On-Demand) program.

Beyond the top five: More VoIP and telephony certifications

The SIP School, a part of Vocale Ltd. in the U.K., offers a range of affordable, vendor-neutral VoIP and SIP certifications, including the SIP School VVoIP Professional (SSVVP). The SSVVP was on our top five list for the last few years but was replaced by the MCSE: Productivity in 2018, owing mainly to interest from employers.

The ZyXEL Certified Network Professional – VoIP (ZCNP VoIP) is another good certification, which is vendor-specific and therefore geared toward networking professionals who support ZyXEL products.

3CX offers a certification program for professionals who deploy, manage and support 3CX IP PBX systems. The 3CX credentials are offered in three tiers: basic, intermediate and advanced.

Lots of community colleges and universities offer network VoIP and telephony courses or certificate programs as well, such as Florida Community College, College of DuPage and Riverland Community College.

Tue, 11 Oct 2022 12:00:00 -0500 en text/html https://www.businessnewsdaily.com/10816-best-voip-telephony-certifications.html
Killexams : Cisco partners with Microsoft to add Teams to its meeting devices

Networking firm Cisco Systems Inc. will add Microsoft Corp.'s Teams messaging app to its meeting devices, the two firms said on Wednesday, offering users an alternative to its own Webex video conferencing app.

Ticker Security Last Change Change %
CSCO CISCO SYSTEMS INC. 41.30 +1.10 +2.74%
Ticker Security Last Change Change %
MSFT MICROSOFT CORP. 237.53 +8.97 +3.92%

Cisco's Jeetu Patel, head of Security & Collaboration, said the company aims to be the hardware platform for a wide range of conferencing software platforms.

"The way this market is evolving is very similar to the way that the movie entertainment market evolved," Patel said, with consumers having multiple subscriptions to streaming services like Netflix, Disney, HBO and Hulu.

Microsoft Teams app is seen on the smartphone placed on the keyboard in this illustration taken, July 26, 2021. REUTERS/Dado Ruvic/Illustration (REUTERS/Dado Ruvic/Illustration / Reuters Photos)


"There's going to be times that people want to jump on a Microsoft Teams call, they want to jump on a Zoom call, they want to jump on a Google call."

Asked whether the strategy could cannibalize market share for Cisco's Webex app, Patel said he believed the company will benefit if customers have a better experience using multiple platforms.

Webex, once a widely used conferencing platform, has lost out to several newcomers including Zoom Video Communications Inc (ZM.O), which was founded by an early Webex engineer and grabbed a large share of the market during the coronavirus pandemic.

The new Operating System Microsoft Windows 11 is available in France since October 5 , 2021 (Photo by Daniel Pier/NurPhoto via Getty Images) (Daniel Pier/NurPhoto / Getty Images)

Ilya Bukshteyn, vice president of Microsoft Teams Calling and Devices, told Reuters the Teams Room software already runs on several other hardware devices and will be available on Cisco devices from the first quarter of next year.

FILE PHOTO - The logo of Dow Jones Industrial Average stock market index listed company Cisco is seen in San Diego, California April 25, 2016. REUTERS/Mike Blake/File Photo (REUTERS/Mike Blake/File Photo / Reuters Photos)


Microsoft made the announcement at its annual Ignite conference.

Patel conceded "many people have a misconception of Webex as their granddad's software" but said in the last two years Cisco has launched many new functions, including real-time translation and transcription of meetings, that would eventually allow a multi-language conversation through Webex's video platform.

Wed, 12 Oct 2022 03:03:00 -0500 en-US text/html https://www.foxbusiness.com/technology/cisco-partners-microsoft-add-teams-meeting-devices
Killexams : Six ways Cisco Webex beats Microsoft Teams

The work-from-home period of the COVID-19 pandemic shifted collaboration tools from being a "nice-to-have" to a critical business application. The winding down of the pandemic has caused businesses to question whether they still need collaboration applications. 

The reality is that few companies will bring all employees back into the office five days a week. ZK Research found that 51% of employees plan to work from home two to three days a week and another 24% at least one day a week. This indicates that three-quarters of the workforce will be hybrid. 

It's important to understand that hybrid work is markedly different from remote work. Remote work requires a great collaboration experience in one location, while hybrid work is about creating that great experience across different locations. Collaboration tools obviously play a key role in this. 

This raises the question of which collaboration vendor to use. The two heavyweights in this industry are Cisco Webex and Microsoft Teams. From an experience perspective, I find Webex to be significantly better. When I ask businesses why they continue to use Teams, I get responses such as "It's included in our Microsoft license, and it's good enough for most users." Teams was being used despite push-back from the workers. In this case, IT pros made the easy decision; Microsoft does make it compelling from an initial cost because Teams is free with Microsoft E3 license

I would argue that in a hybrid work world, good enough is, in fact, not good enough, and IT pros need to fully understand the differences between the two platforms. The license cost advantage that Microsoft brings is well understood, but I've found Webex's benefits are less known. This is because much of the innovation in Webex has come in the past 12 to 18 months. 

Cisco Systems is holding its virtual WebexOne event later this month, during which the company will highlight this innovation. Given that the event is around the corner (Oct. 25-26), I thought it would be helpful to write a post highlighting many of the latest innovations, so people attending could be looking for new features and capabilities.

From the research I have done, below are six areas where I believe Webex trumps Teams. Most of these can be experienced at WebexOne. 

1. Seamless collaboration inside and outside the enterprise 

Both Webex and Teams are effective at enabling workers to communicate with other employees in the same company. However, Webex does a much better job with external collaboration. I experience this daily when doing a Teams call with another company. With Webex, users retain the functionality associated with their corporate accounts, whether they are internal or external. With Teams, guests lose access to their company services and can only access a limited number of features. This can be very frustrating for users when chat or other capabilities are available at some times but not at others. 

Also, Webex is much faster to start up when video meetings are held. It is built on a shared microservices architecture, while Teams is a wrapper around multiple, legacy solutions. In a latest Teams call, it took nearly a minute for the video meeting to fully load, while with Webex it's always a few seconds.

2. Integrated software and hardware 

I get that hardware isn't as sexy as software, but hardware certainly matters. In the consumer space, Apple has a big experience advantage over Android because it makes the hardware, software, and cloud backend themselves. The same holds for Webex over Teams, because Webex makes purpose-built collaboration devices with common software providing a high-quality and secure experience. Teams relies on third parties, and this leads to inconsistent capabilities that result in a scattered experience with several security holes. 

Webex devices also have several integrated features, such as background noise elimination, virtual backgrounds, and an auto-panning camera. It's important to understand that Cisco designed the devices to be multi-vendor so Webex devices can natively run Teams meetings as well as Zoom and Google meetings. 

3. Enterprise calling 

Contrary to what many people think, calling is not dead. People still make calls and will do so for decades to come. Webex Calling has a marked advantage because it has been providing telephony for about 20 years longer than Teams. In fact, when customers add Teams Phone, the cost advantage of "free" goes away; Microsoft's own calling plans quickly get very expensive. Also, Teams Phone is missing several important calling features, such as call merge, call recording, and others. 

Another issue is that Teams Phone is built on a separate platform from Teams Chat, and this can lead to disjointed experiences. Webex has built calling, meetings, messaging, and contact centers on a common cloud platform.

One workaround for Teams is to use a third-party solution, such as Webex Calling, to provide the calling capabilities for Teams. In general, almost every united communications (UC) vendor will offer a superior telephony experience when compared to Teams Phone. But this approach can add unnecessary complexity and integration challenges.

4. Integrating with existing applications  

Given the history Microsoft has in being a platform vendor, Teams' weakness in application integrations is a bit shocking. With Webex, integration is bidirectional; it can be run inside other apps and other apps inside Webex. Teams supports only one-way integration, limiting user choice. Webex provides open APIs across calling, meetings, messaging, and devices to easily integrate with third parties, whereas Teams is much more limited. 

One example is the bi-directional integration Webex has with Salesforce, which minimizes context switching. This enables customers to use Webex Messaging or Calling directly in Salesforce. Microsoft has a competing product with Salesforce and historically has shied away from building tight integrations with products that compete with it. 

One irony with Teams is that third parties, such as Webex, work better with other Microsoft Apps than Teams itself does. Businesses can run Webex in Microsoft Apps; this isn't the case for Teams.

5. Simplified management 

IT pros should be aware of this, because it impacts their jobs: Webex Control Hub is a single dashboard for all collaboration workloads, including meetings, calling, messaging, contact center, and devices. Teams only supports software management; devices need to be managed through their third-party manufacturer. 

Since Cisco owns Webex, it has extensive real-time, network troubleshooting, and security capabilities and provides visibility into quality metrics, utilization, security, and environmental data. Teams does not have real-time notifications or alerts for meetings in progress, putting IT pros into firefighting mode more often than not. 

6. Specialized experiences 

Collaboration tools empower more than meetings. They are now being used for events and other experiences. Webex has complete hybrid event capabilities that scale up to 100,000 attendees. Teams is limited in this area and is not suitable as a large event management tool. Also, Webex has a fully featured cloud contact center for customer engagement. Microsoft has issued a statement of direction here but currently has no product. Another latest specialized app is the Webex Vidcast product for asynchronous video (video messaging). 

I do want to make it clear that this was my experience; every company needs to do its own evaluation. Given the importance of collaboration tools, decision-makers should not make a choice based on licensing. Use the below as a checklist when selecting the right collaboration vendor: 

  • Find a product that enables seamless collaboration with people outside of your organization. 

  • Look for well-integrated software and hardware. 

  • Make specialized use cases and adjacent applications—including cloud contact center, large event support, and audience engagement—part of the solution.

  • Seek a solution that provides fully featured enterprise calling, which is still a business-critical application. 

  • Insist on a solution that can easily be embedded into existing applications, which will make collaboration easier and more widely adopted. 

  • Ensure that the solution has a complete single interface to help manage and support your users. 

  • Consider a solution that can scale smoothly with your organization, control access as needed, and accommodate the full range of employee workflow needs.

  • Ensure that the solution addresses the needs of all workers – regardless of their technical aptitude, whether they require accommodations of special needs in order to perform their jobs, or any other factor that may limit inclusiveness.

Tue, 04 Oct 2022 09:49:00 -0500 en text/html https://www.zdnet.com/article/six-ways-cisco-webex-beats-microsoft-teams/
Killexams : Box Enhances Its Collaboration With Real-Time Features At BoxWorks 2022

This week, Box held its annual BoxWorks event, where it announced new and innovative features for its Cloud Content Management (CCM) solutions. Over the next month, Box is adding many new features to its CCM, including Box Canvas, Box Notes, and Content Insights. You can read my coverage of that here.

At BoxWorks 2022, Box is announcing the general availability of these CCM tools with some added features. Let’s take a look at what Box announced.

Box Notes

Note taking has changed dramatically over the past decade. Notes have evolved to be as complex and intricate as the subject of the notes or as simple as a jot of a reminder. In our era of hybrid work, notes have to be collaborative, and there are more ways to pull in content and organize notes than ever before. On top of this, content is coming from multiple places, and the ability to consolidate it and pull from integrated apps is necessary.

The difficulty, then, of creating a great note-taking tool is allowing the note-taker to take as deep and collaborative notes as possible without compromising the simplicity of the notes. I believe Box has integrated these new capabilities within its redesigned Box Notes to achieve that balance.

Box says it has completely overhauled the editing engine of Box Notes. It has included an automated table of contents and divider lines to make notes easily navigable and more organized. Box added call-out boxes and new typographical formatting elements. Box has also included enhanced tables and images so that note takers can easily add content while maintaining structure and format.

Box Notes now offers enhanced collaboration features, in-line cursors, and improved security and control capabilities. Box Notes has task management, workflow automation, comments, and real-time alerts so that teams within the Box Content Cloud and outside can collaborate efficiently. One of the hardest aspects of the hybrid work environment is that when teams collaborate on a piece of content, it is difficult to see who has worked on what. With these new tools embedded into Box Notes, I believe it gives collaborators a more controlled and efficient content creation and project planning experience. Box Notes is where content within the Box Content Cloud comes together, and insights and ideas are created.

As Box continues enhancing Box Notes, we should see more integration and features that focus on pulling in rich content and optimizing project workflows. I believe its integrations could allow it to go beyond what is generally thought of as a note-taking tool.

Box Canvas

Box Canvas is Box’s new whiteboarding tool, where brainstorming and collaborative content are created in a shared digital space across an infinite canvas. Box is releasing a beta of Box Canvas in November.

Whiteboarding has become a popular tool in the past couple of years because it allows teams to brainstorm and create content across the hybrid work environment. Box may be a bit late to the game with Box Canvas. However, I believe its position within the Box Content Cloud could become its greatest strength and differentiator.

The Box Content Cloud already has all of a team’s content stored privately and securely. The Box Content Cloud also has many integrations making it easy to consolidate the content into one canvas over many integrated platforms.

Not only does the Box Content Cloud make it easier to pull content into a whiteboarding tool, but Box Canvas also increases the value of the Box Content Cloud. It could reduce the cost for companies, allowing them to dump expensive whiteboarding tools in favor of Box Canvas that is native, convenient, and secure.

Content Insights

Content Insights shows how content, whether it’s created in Notes, Canvas, or Preview, is being used and shared through easy-to-understand data visualizations. Data analytics is becoming one of the biggest drivers of ideas and decisions. Insights into how data is being shared and used could profoundly impact future projects and increase the productivity of teams.

One example that Box gave was that sales teams could send sales quotes and marketing information to sales prospects and see who has viewed the information without a follow-up. Knowing when a prospect sees marketing content could affect future decisions on when or if a team sends that content out again. Data analytics and insights are key drivers of the digital transformation of businesses, and the valuable information we extract from our data and content is what could set a business apart from the competition. Who doesn’t take a lead on a case when it is given?

Just as Box is offering Box Canvas and Box Notes at no additional cost, Content Insights is free within the Box Content Cloud. This, again, is huge. Data analytics and insights have become the digital gold of our time and for Box to include it at no extra cost for its customers to use across all of this data is incredible.

Wrapping up

I like how Box is integrating collaboration and insights with its latest additions to the Box Content Cloud. I believe the new design of Box Notes is in line with other note tools with the added benefit of the Box Content Cloud. The Box Canvas beta is coming in November and I am excited to test it out.

Box has added value to the Box Content Cloud by including Box Canvas, Box Notes, and Content Insights at no extra cost. This is huge. It allows customers to drop expensive products for tools that are available natively. Next year, I hope to see some of Box’s statistics on how its customers used Content Insights within teams and workflows.

Note: Moor Insights & Strategy co-op Jacob Freyman contributed to this article.

Moor Insights & Strategy, like all research and tech industry analyst firms, provides or has provided paid services to technology companies. These services include research, analysis, advising, consulting, benchmarking, acquisition matchmaking, and speaking sponsorships. The company has had or currently has paid business relationships with 8×8, Accenture, A10 Networks, Advanced Micro Devices, Amazon, Amazon Web Services, Ambient Scientific, Anuta Networks, Applied Brain Research, Applied Micro, Apstra, Arm, Aruba Networks (now HPE), Atom Computing, AT&T, Aura, Automation Anywhere, AWS, A-10 Strategies, Bitfusion, Blaize, Box, Broadcom, , C3.AI, Calix, Campfire, Cisco Systems, Clear Software, Cloudera, Clumio, Cognitive Systems, CompuCom, Cradlepoint, CyberArk, Dell, Dell EMC, Dell Technologies, Diablo Technologies, Dialogue Group, Digital Optics, Dreamium Labs, D-Wave, Echelon, Ericsson, Extreme Networks, Five9, Flex, Foundries.io, Foxconn, Frame (now VMware), Fujitsu, Gen Z Consortium, Glue Networks, GlobalFoundries, Revolve (now Google), Google Cloud, Graphcore, Groq, Hiregenics, Hotwire Global, HP Inc., Hewlett Packard Enterprise, Honeywell, Huawei Technologies, IBM, Infinidat, Infosys, Inseego, IonQ, IonVR, Inseego, Infosys, Infiot, Intel, Interdigital, Jabil Circuit, Keysight, Konica Minolta, Lattice Semiconductor, Lenovo, Linux Foundation, Lightbits Labs, LogicMonitor, Luminar, MapBox, Marvell Technology, Mavenir, Marseille Inc, Mayfair Equity, Meraki (Cisco), Merck KGaA, Mesophere, Micron Technology, Microsoft, MiTEL, Mojo Networks, MongoDB, National Instruments, Neat, NetApp, Nightwatch, NOKIA (Alcatel-Lucent), Nortek, Novumind, NVIDIA, Nutanix, Nuvia (now Qualcomm), onsemi, ONUG, OpenStack Foundation, Oracle, Palo Alto Networks, Panasas, Peraso, Pexip, Pixelworks, Plume Design, PlusAI, Poly (formerly Plantronics), Portworx, Pure Storage, Qualcomm, Quantinuum, Rackspace, Rambus, Rayvolt E-Bikes, Red Hat, Renesas, Residio, Samsung Electronics, Samsung Semi, SAP, SAS, Scale Computing, Schneider Electric, SiFive, Silver Peak (now Aruba-HPE), SkyWorks, SONY Optical Storage, Splunk, Springpath (now Cisco), Spirent, Splunk, Sprint (now T-Mobile), Stratus Technologies, Symantec, Synaptics, Syniverse, Synopsys, Tanium, Telesign,TE Connectivity, TensTorrent, Tobii Technology, Teradata,T-Mobile, Treasure Data, Twitter, Unity Technologies, UiPath, Verizon Communications, VAST Data, Ventana Micro Systems, Vidyo, VMware, Wave Computing, Wellsmith, Xilinx, Zayo, Zebra, Zededa, Zendesk, Zoho, Zoom, and Zscaler.

Moor Insights & Strategy founder, CEO, and Chief Analyst Patrick Moorhead is an investor in dMY Technology Group Inc. VI, Dreamium Labs, Groq, Luminar Technologies, MemryX, and Movandi.

Mon, 10 Oct 2022 01:39:00 -0500 Patrick Moorhead en text/html https://www.forbes.com/sites/patrickmoorhead/2022/10/10/box-enhances-its-collaboration-with-real-time-features-at-boxworks-2022/
Killexams : Cisco powers an inclusive and sustainable future at GITEX No result found, try new keyword!At Cisco, we believe that hybrid work requires a holistic solution that spams across networking, collaboration ... On the Digital Divide: Availability and speed of internet connectivity for ... Thu, 29 Sep 2022 19:38:00 -0500 text/html https://www.itp.net/gitex/cisco-powers-an-inclusive-and-sustainable-future-at-gitex Killexams : Exoprise Extends the Service Watch Platform to Optimize the Digital Employee Experience

The secret to enterprise success is about driving digital business acceleration. With a new unified communication as a service (UCaaS) experience-based solution, Exoprise is at the forefront of improving workplace productivity and increasing employee retention.

WALTHAM, Mass., Oct. 17, 2022 /PRNewswire/ -- Exoprise, a leader in Digital Experience Monitoring (DEM) solutions, announced that its Service Watch release enables CIOs and IT executives to successfully transform their organization into a distributed and hybrid work model. Today's CIOs co-own the Digital Employee Experience with IT and need contextual UCaaS insights to build their business for long-term success.

With companies increasingly relying on a holistic digital experience, there is strong demand for unified communication and collaboration (UC&C) tools to stay connected effortlessly and drive operational efficiencies wherever people work. According to Gartner, 74% of the new unified communication licenses purchased by organizations will be cloud-based by 2024, up from 48% in 2019. The analyst firm also published a report on doubling the market share of unified communication from 17% in 2018 to 35% in 2023. In addition, 75% of remote office workers use between three and nine UCaaS platforms (Microsoft Teams, Cisco WebEx, RingCentral, Zoom, and more).

The massive growth and proliferation of UCaaS tools exists because companies are still testing different solutions to find out what works best for the business. Often, there is a need to accommodate partners, customers, and external stakeholders who use different UCaaS tools for team meetings. In some cases, the adoption relates to individual user preferences, browser or device interoperability, or specific features supported for video conferencing or one-on-one conversations.

A mix-and-match approach may be required, but it increases complexity for IT teams when they struggle to achieve consistent network visibility into UCaaS performance. Often, technology teams are unable to pinpoint the root cause of problems when critical audio and video communications services such as Teams or Zoom falter and knowledge workers who rely on these services have a poor experience. Hybrid and remote workplaces exacerbate these problems and present network teams with challenges in diagnosing and effectively resolving problems in time.

"CIOs and IT departments are under increasing pressure to provide reliable UCaaS services to their remote employees. To close visibility gaps for each user on each network, vendor-neutral performance analytics requires multiple touchpoints," said Exoprise VP of Sales, Mark Yohai. "Other monitoring solutions face shortcomings in identifying and locating the source of UCaaS problems under different workplace scenarios. Only Exoprise – Real User Monitoring (RUM) + Robots (Synthetics) – DEM technology provides deep network intelligence into any UCaaS application of choice to supercharge enterprise communications and make the workplace productive."

Exoprise helps corporate CIOs and business leaders leverage modern technologies, deliver enterprise IT clarity, and take immediate action to accelerate digital businesses.

  • Proactively Improving the Digital Employee Experience
    • Employees' digital experience is the sum of their perceptions using different technologies and tools available in the workplace ecosystem. By enhancing the end-user digital experience, companies impact end-user productivity, engagement, and retention levels. Exoprise Service Watch analyzes usage data and collects contextual employee sentiment with apps, networks, operating systems, and the endpoint devices for real-time optimization.
  • Creating a Future of Work Strategy
    • Although hybrid work is not new, several organizations working on it do so, informally, in silos across the organization (especially in IT, HR, and Engineering). Regardless of division or line of business, CIOs need to accelerate their remediation during disruption while providing optimal employee engagement. Exoprise RUM solution covers all endpoints and enables organizations to support hybrid transition while unifying their future-of-work strategy.
  • Enhancing Digital Business Performance
    • When CIOs think about benchmarking their digital footprint, they need look no further. Exoprise crowdsourced analytics provides availability and performance benchmarks for UCaaS and networked applications everywhere. As a result, companies migrating to new UCaaS platforms, such as Teams or Zoom, can evaluate their network quality using the crowd metrics and benchmark their infrastructure to Improve the digital experience for end-users.
  • Enabling Better UCaaS Service Delivery
    • No matter what UCaaS vendor technology is in use, key performance metrics to ensure successful meetings (audio and video quality) should remain consistent. Exoprise improves IT visibility into real-time Microsoft Teams service (web or thick client) delivery by capturing latency, packet loss, and response time from any location for real-time troubleshooting. The hop-by-hop analysis identifies service issues, such as home Wi-Fi, ISP, gateway, or application provider.
  • Making Hybrid Meetings Effective
    • When CIOs and employees working from home or the office need to be on that important call, technology teams need to be prepared and ensure the availability of the digital medium. Synthetic, proactive telemetry from Exoprise quickly detects impending downtime or outage problems 30 minutes to 2 hours ahead of other tools. In addition, RUM agents deployed on endpoint devices quickly analyze and calculate digital experience scores for multiple user groups and regions so that leaders are aware of UCaaS experience trends on a global scale.

"Exoprise has bridged our ability to monitor cloud-based solutions since our migration to Microsoft 365 and Teams. Early on, we had several challenges around Skype and Teams, and we saw Exoprise as a great value in managing our end-user digital experience," said Kevin Santos, Senior Director of IT, BCD Travel.

Join our upcoming Microsoft Teams Monitoring webinar and hear from Exoprise Experts

Read more about the important and unique combination of RUM + Robots in our latest whitepaper and ensure the best digital employee experience for UCaaS apps such as Microsoft Teams, Zoom, and Webex.

Additional Resources

About Exoprise

Exoprise enables IT teams to effectively deploy and manage its monitoring solution and mission-critical, cloud-based applications and services. CloudReady provides real-time performance visibility from behind the firewall to the cloud and back with synthetic monitoring. Service Watch provides location-independent end-user experience insights for SaaS and third-party web applications with real user monitoring. By leveraging proactive network path diagnostics, real user experience metrics, real app usage data, and crowd-sourcing data analytics, organizations now have visibility, speed, and agility to assure the best cloud service performance easily. Visit Exoprise at www.exoprise.com, on Twitter @exoprise, and LinkedIn.

Media Contact
Sid Kumar
Director of Product Marketing at Exoprise
+1 781.209.5653

View original content to download multimedia:https://www.prnewswire.com/news-releases/exoprise-extends-the-service-watch-platform-to-optimize-the-digital-employee-experience-301650970.html

SOURCE Exoprise

© 2022 Benzinga.com. Benzinga does not provide investment advice. All rights reserved.

Mon, 17 Oct 2022 03:23:00 -0500 text/html https://www.benzinga.com/pressreleases/22/10/n29291345/exoprise-extends-the-service-watch-platform-to-optimize-the-digital-employee-experience
Killexams : Microsoft Ignite 2022: New Teams Features, Collaboration Announcements

Microsoft has been heavily pushing Teams and releasing new collaboration features, and the tech giant’s Ignite conference continued that trend, as Microsoft made several announcements impacting Teams and the Microsoft 365 family of products, as well as a partnership with what was once a key competitor in the collaboration space.

Office becomes Microsoft 365

The company announced that the Microsoft Office app is becoming Microsoft 365 app, which the company defines as the home for productivity apps such as Teams, Word, Excel, PowerPoint and Outlook. Also included are new apps such as Loop and any third-party apps organizations choose.

According to Microsoft, the 365 app is a secure, integrated experience built on the Microsoft Graph that brings together all of the user’s documents, files, contacts, meetings and more—with intelligent, personalized Graph-powered recommendations. The Microsoft 365 app will be available to customers across business, education and consumer segments.

New Cisco partnership

Teams has been a major focus of Microsoft since the pandemic, as the company’s flagship collaboration rivals Zoom and boasts more than 270 million monthly active users. The company says it has introduced more than 450 new capabilities in the past year alone, and the Ignite event served as another platform for more announcements of new collaboration features.

There are a handful of conferencing platforms organizations are using, with Teams and Cisco Webex among them. Interoperability has been an issue, with different organizations and departments standardizing on different platforms. However, Microsoft made a major move toward interoperability by announcing that Cisco is now a Teams Rooms certified device partner, meaning that Teams meetings will be available natively across certified Cisco meeting devices. This allows users to configure Teams as the default meeting experience.

In the first half of 2023, the companies will begin offering the availability to run Teams natively on Cisco Room and Desk devices that are certified for Teams. Six of Cisco’s popular meeting devices and three peripherals will be certified for Teams to start, including the Cisco Room Bar, the Cisco Board Pro 55-inch and 75-inch, and the Cisco Room Kit Pro for small, medium and large meeting room spaces, respectively. The Cisco Desk Pro and Cisco Room Navigator will follow.

The first peripheral — the Cisco Desk Camera 4K — is an intelligent USB webcam and will be available by the end of October 2022, followed by two headphones with a Teams button by early 2023, according to the companies.

Teams Rooms devices

To help make hybrid meetings more inclusive, the Microsoft is partnering with hardware manufacturer Yealink on the SmartVision 60, a 360-degree center-of-room intelligent camera that produces multiple video streams with intelligent active speaker tracking. That same AI technology will also soon bring people recognition, the company says.

The device was developed as part of a partnership between Microsoft, Yealink, Intel, NVIDIA and Ricoh. Read this Tech Community blog for other device announcements and Teams Rooms innovations.

Teams Premium

According to Microsoft, Teams Premium is a new meeting offering that includes several intelligent features, including intelligent recap, a new experience that creates tasks, generates chapters from the meeting and shares personalized highlights from the recording. The offering also features Live translation for captions, another AI-powered tool that delivers real-time translations from 40 different languages.

Other Teams Premium features include meeting guides that automatically set up the right meeting options, new safeguards for confidential information with advanced meeting protection, virtual appointments for personalized business-to-consumer communication and new webinar experiences.

Microsoft Places

In another move designed to enable organizations to adopt a more effective distributed work model, the company is launching Microsoft Places, a new product category designed to help employees understand who will be in the office when, where people are sitting, what meetings to attend in person and how to book office space.

Spaces can also help IT and facility leaders understand how office space is being used and optimize their real estate investments. Third-party partners can also build and integrate new and existing solutions on top of Places, the company says.

New Teams features, experiences

Microsoft says it is also rolling out several new features in Teams designed to make meetings more interactive, including Excel Live, rolling out next month, that allows participants to live-edit Excel files directly from Teams without having to open the file.

Meanwhile, the company says the preview of Teams Live Share can turn any app shared in a Teams Meeting into a real-time, multi-user collaborative experience where participants can interact, annotate, and collaborate directly in the meeting window.

Along with new capabilities in Together mode, a new hours and location feature to make it easier to schedule in-person meetings by allowing people to specify and adjust from hour to hour whether they will be available in the office or working remotely. This is also available in Outlook, the company says.

Microsoft is also rolling out new Teams channels and chat experiences designed for more focused collaboration, including new post types, AI-recommended replies, new emojis and video clips.

Visit Microsoft’s Book of News for more information on these and other announcements made during Ignite.

This article originally appeared on Commercial Integrator’s sister-site MyTechDecisions.com.

Thu, 13 Oct 2022 04:48:00 -0500 en text/html https://www.commercialintegrator.com/communications/collaboration/microsoft-ignite-2022-new-teams-features-collaboration-announcements/
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