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Corporate voice and telephony services have transformed from traditional public-switched telephone networks (PSTNs) and private branch exchanges (PBXs) to voice over IP (VoIP) and IP PBXs, often combined with digital fax, videoconferencing, instant messaging and mobile communications. That means VoIP and telephony certifications now focus on digital communications, along with a good mix of IP networking protocols and methods to support such traffic and to maintain service quality.

In this article, we feature five solid VoIP and telephony certifications from Avaya, Certification Partners, Cisco, Digium (Asterisk) and Microsoft. Unified communications cover a lot of voice and telephony ground, and it adds video and other solutions to the lineup as well.

Salary is a significant consideration when deciding whether to pursue a VoIP and telephony certification. SimplyHired lists $106,149 as the average salary for a VoIP engineer, although Glassdoor‘s average for a VoIP engineer is noticeably lower at $83,772. Still, a salary just under $85,000 is a worthwhile goal in the industry, with a good growth path into more senior positions readily attainable.

To help determine our top five VoIP and telephony certifications, we performed an informal job board survey. That data indicates the number of job posts in which our featured certifications were mentioned on one specific day. The data should deliver you an idea of the relative popularity of each certification. [Interested in Business Phone Systems? Check out our top picks.]

Job Board Search Results (in alphabetical order, by certification)

Certification SimplyHired Indeed LinkedIn Jobs Linkup Total
ACIS (Avaya) 142 172 57 94 468
CCNP: Collaboration (Cisco) 489 567 348 309 1,713
CTP (Certification Partners) 64 25 101 167 357
dCAP (Asterisk) 14 14 18 3 49
MCSE: Productivity (Microsoft) 252 294 136 137 819

ACIS: Avaya Certified Implementation Specialist

Avaya is one of the leading solution providers of business communications and collaboration systems. As a spinoff of Lucent Technologies, itself an offspring of Bell Labs, Avaya’s roots are firmly planted in telephony. Certification solution tracks are currently offered in two concentrations: sales and sdesign, and services.

The Avaya Certified Implementation Specialist (ACIS) certification falls into the Services track and recognizes an individual’s ability to install, deploy, test and troubleshoot Avaya products at a beginning to intermediate skill level. Several credentials are available for the ACIS certification:

  • Avaya IP Office Contact Center
  • Avaya CallPilot
  • Avaya Communication Server 1000 for Avaya Aura
  • Avaya Aura Contact Center
  • Avaya Aura Contact Center CCT and Multimedia
  • Avaya Aura Call Center Elite – New

Candidates interested in the Sales and Design solution track should check out the Avaya Certified Design Specialist (ACDS), Avaya Professional Design Specialist (APDS) and the Avaya Professional Sales Specialist (APSS) certifications.

Note: Some Avaya credentials are available only to Avaya partners and associates, while others are open to all takers. See the Avaya Professional Credential Program Overview for details. Individuals not affiliated with a specific organization can create a “non-relationship” account on the Avaya Learning site to purchase a certification exam.

For most topics, Avaya recommends candidates have two years of experience in relevant technologies plus one more year implementing the core product. Each ACIS certification remains valid for two years.

ACIS facts and figures

Certification Name Avaya Certified Implementation Specialist (ACIS)
Prerequisites & Required Courses Training recommended. Candidates should check the certification page for individual solution track for details. Training costs vary by solution track, but candidates can expect to pay $1,400 to $3,500 per course. Some tracks recommend multiple courses.

Two years of experience in relevant technologies plus one year of experience in implementing the Avaya products recommended.

Number of Exams One or more exams per credential.

See the test and training requirements for each credential. Visit the Credential Program web page, click the ACIS box twice in the Services Credentials category and then click on each ACIS credential listed on the right side of the page.

Cost per Exam Most exams are $125. Exams administered by Pearson VUE or online through the Avaya Learning Center.
URL https://www.avaya-learning.com/lms/#/credentials/credential-program (Services Credentials category)
Self-Study Materials  Avaya Learning Partners offer training for each exam; costs range from $1,400 to $3,500 per course.

CCNP Collaboration: Cisco Certified Network Professional Collaboration

Cisco remains one of the world’s dominant IP telephony players. Its Collaboration certifications are available at associate, professional and expert levels, where our top-five pick is the mid-level Cisco Certified Network Professional (CCNP).

The Collaboration certification portfolio is geared toward network professionals and network engineers who work with voice and video, particularly Cisco Collaboration solutions. Targeted skills include configuring and implementing Cisco Collaboration solutions, planning and designing video network collaborations, and maintaining implemented solutions.

Candidates are required to pass four exams to earn the CCNP Collaboration credential. Training is optional but recommended. Candidates can expect to pay about $3,800 for live classroom or virtual courses.

Recertification is required every three years for CCNPs. To maintain this credential, holders must pass any current 642-XXX or 300-XXX professional-level exam, any CCIE written exam, any CCDE written or practical exam, or the Cisco Certified Architect (CCAr) interview and board review.

CCNP collaboration facts and figures

Certification Name Cisco Certified Network Professional Collaboration (CCNP Collaboration)
Prerequisites & Required Courses A valid CCNA Collaboration certification or any Cisco CCIE or CCDE certification. Training recommended but not required.
Number of Exams Four exams:

300-070: Implementing Cisco IP Telephony & Video, Part 1 (CIPTV1)

300-075: Implementing Cisco IP Telephony & Video, Part 2 (CIPTV2)

300-080: Troubleshooting Cisco IP Telephony & Video (CTCOLLAB)

300-085: Implementing Cisco Collaboration Application v1.0 (CAPPS)

Each exam: 75 minutes in length, 50-75 questions

Cost per Exam $300 per exam, $1,200 total. Exams administered by Pearson VUE.
URL http://www.cisco.com/c/en/us/training-events/training-certifications/certifications/professional/ccnp-collaboration.html
Self-Study Materials Cisco maintains links to the course syllabus, study groups, test prep materials, practice exams and more on the Cisco Learning Network Collaboration (CCNP) web page. test pages also contain links to instructor-led training and e-learning opportunities. Numerous collaboration publications are available through Cisco Press.

CTP: Certification Partners Convergence Technologies Professional

The vendor-neutral CTP certification was developed by Certification Partners and the Telecommunications Industry Association (TIA). It’s also endorsed by industry leaders such as Cisco, Avaya, Mitel, Toshiba and Vertical. Many of these leaders either accept the CTP as a stepping stone or prerequisite to their credential programs or recommend the CTP for training and preparation. Certification Partners maintains a complete list of endorsements from telecommunication leaders.

The CTP requires the successful completion of one test that focuses on methods, concepts and best practices in the following areas:

  • Data and internet protocol (IP) networking for convergent networks
  • Voice and telephony services, functions, and technologies
  • Convergence technologies

Certification Partners also offers the Convergent Network Technologies (CCNT) certification, which aims at professionals who sell and support convergence services, as well as the CIW certifications in networking and security, web technologies and design and development. Candidates interested in working in the field of convergence who do not yet possess the requisite experience are advised to first obtain the CCNT credential and then gain the required experience.

Certification Partners does not require recertification to maintain the CTP.

CTP facts and figures

Certification Name Convergence Technologies Professional (CTP)
Prerequisites & Required Courses CCNT recommended or a minimum of 18 to 24 months of experience in all three knowledge domain areas: Data and Internet Protocol Networking for Convergent Networks; Voice and Telephony Services, Functions and Technologies; and Convergence Technologies.

Training strongly recommended.

Number of Exams One exam: TT0-201 (administered through CTC Online), 65 questions, 90 minutes, 75 percent required to pass.
Cost per Exam $225
URL http://www.ctpcertified.com/certification
Self-Study Materials CTP training is recommended; five-day instructor-led training, $3,395 (includes study guides and test voucher). CTP training products are available from the CTP store (student courseware $199).

dCAP: Digium Certified Asterisk Professional

Since its humble beginnings as an open source project in 1999, Asterisk has grown exponentially and become a well-recognized and respected framework for communication and conference servers, VoIP gateways and IP PBX systems. Asterisk can be found in more than 170 countries, powering more than 2 million servers worldwide. Per Digium (which maintains Asterisk in conjunction with the Asterisk community), Asterisk runs in most of the Fortune 1000 companies.

With such widespread popularity, it’s only natural that professionals with Asterisk skills are in demand. To meet industry needs, Digium offers several training courses (Asterisk EssentialsFast Start and Advanced), as well as the Digium Certified Asterisk Professional (dCAP) and Digium Certified Asterisk Administrator (dCAA) certifications.

The dCAP targets experienced Asterisk professionals. Candidates are expected to possess real-world experience (typically a minimum of three to 24 months), in-depth knowledge of Linux (basic administration, manipulating files and modifying configuration files) and Asterisk experience (installation, Asterisk dial plan format and syntax, use of basic CLI commands and registration of VoIP devices). Other recommended skills include basic programming and scripting languages (Perl, Bash, C and/or C++, for example) and an understanding of VoIP protocols.

Candidates must pass a two-part exam, which consists of a written test and a practical lab test (in which you configure a PBX), to earn the credential. While there are no prerequisites, the Asterisk Advanced training course is highly recommended before attempting the exam.

Although the Digium website doesn’t specify recertification requirements, dCAP certification is granted for a “specific released, stable version of Asterisk.”

dCAP Facts and Figures

Certification Name Digium Certified Asterisk Professional (dCAP)
Prerequisites & Required Courses None required. Asterisk Advanced training course highly recommended, along with 3 to 24 months of real-world experience, working knowledge of setting up and maintaining an Asterisk server, and familiarity with Asterisk trial configuration files. (Training costs approximately $2,650.)
Number of Exams Two exams (115-question written exam, plus a practical lab exam).
Cost per Exam $510. Prices may vary by geography.
URL www.digium.com/training/asterisk/certifications/dcap
Self-Study Materials Training courses available. Recommended reading: Asterisk: The Definitive Guide, 4th edition, by Russell Bryant, Leif Madsen and Jim Van Meggelen. O’Reilly Media: May 2013. ISBN-13: 978-1-4493-3242-6 ($46.99 for eBook, $54.99 for print version).

MCSE (Microsoft Certified Solutions Expert): Productivity

Microsoft rolled out several new MCSE certifications in 2016, including the MCSE: Productivity. Although this certification is geared toward enterprise-grade hybrid and cloud solutions for Microsoft Office, it allows candidates to specialize in any of several Microsoft technologies, including Skype for Business.

To obtain the MCSE: Productivity credential, candidates must first obtain the Microsoft Certified Solutions Associate (MCSA): Office 365, MCSA: Windows Server 2012 or MCSA Windows Server 2016 certification. Then, they must pass an elective test from an approved list. Currently, there are eight different exams to choose from. In addition, Microsoft recommends at least three years of experience.

The MCSE: Productivity credential doesn’t expire. However, credential holders are encouraged to re-earn the certification each year by passing another elective exam. Doing so indicates your desire to stay current on technologies and broaden your skillset, and you’ll post another entry to your certification transcript.

MSCE Productivity facts and figures

Certification Name MCSE: Productivity
Prerequisites & Required Courses MCSA: Office 365, MCSA: Windows Server 2012 or MCSA Windows Server 2016 certification.

Three or more years of experience recommended

Number of Exams Candidates must pass one of the following exams:

Exam 70-345: Designing and Deploying Microsoft Exchange Server 2016

Exam 70-339: Managing Microsoft SharePoint Server 2016

Exam 70-333: Deploying Enterprise Voice with Skype for Business 2015

Exam 70-334: Core Solutions of Microsoft Skype for Business 2015

Exam 70-331: Core Solutions of Microsoft SharePoint Server 2013

Exam 70-332: Advanced Solutions of Microsoft SharePoint Server 2013

Exam 70-341: Core Solutions of Microsoft Exchange Server 2013

Exam 70-342: Advanced Solutions of Microsoft Exchange Server 2013

Cost per Exam $165 per exam. Exams administered by Pearson VUE.
URL https://www.microsoft.com/en-us/learning/mcse-productivity-certification.aspx
Self-Study Materials Microsoft Learning provides links to training, practice exams by third-party vendors (including MeasureUp), case studies, test study groups and more. Links to community support forums and other resources are listed on each test web page. Microsoft also offers various training options through its Microsoft Official Courses On-Demand (MOC On-Demand) program.

Beyond the top five: More VoIP and telephony certifications

The SIP School, a part of Vocale Ltd. in the U.K., offers a range of affordable, vendor-neutral VoIP and SIP certifications, including the SIP School VVoIP Professional (SSVVP). The SSVVP was on our top five list for the last few years but was replaced by the MCSE: Productivity in 2018, owing mainly to interest from employers.

The ZyXEL Certified Network Professional – VoIP (ZCNP VoIP) is another good certification, which is vendor-specific and therefore geared toward networking professionals who support ZyXEL products.

3CX offers a certification program for professionals who deploy, manage and support 3CX IP PBX systems. The 3CX credentials are offered in three tiers: basic, intermediate and advanced.

Lots of community colleges and universities offer network VoIP and telephony courses or certificate programs as well, such as Florida Community College, College of DuPage and Riverland Community College.

Tue, 11 Oct 2022 12:00:00 -0500 en text/html https://www.businessnewsdaily.com/10816-best-voip-telephony-certifications.html
Killexams : Best Unified Communications Certifications

The need for today’s organizations to share information, along with proliferation of high-speed broadband, has driven the global unified communications (UC) market for the past decade, if not longer. UC streamlines communications so that geologically-dispersed employees can interact digitally as if they’re in the same office, even if they’re located thousands of miles apart.

Centralized administration also makes UC popular with IT managers because it reduces the time and effort needed to support and secure corporate communications of all kinds. Because of a need for specialized skills to make large-scale UC implementations run their best, top UC vendors offer certifications to buttress and boost workforce capability and quality.

Simply Hired lists $91,623 as the average salary for a UC engineer’s role, with highest salaries reported at $139,737. Glassdoor lists UC salaries as high as $166,000 for senior and UC engineer positions. UC engineer salaries declined slightly from previous years with the average down from $94,354 to $91,623 (a dip of just under three percent). While this dip could just represent normal market fluctuations, it is a trend worth watching because we also observed a slight salary decrease last year.

We dug into various job boards to see how many UC jobs are available, specifically targeting jobs that called out one or more of our top five certifications: Avaya ACSS, CCIE Collaboration, CCNP Collaboration, IBM Sametime and MCSE: Productivity.

Certification SimplyHired Indeed LinkedIn Jobs Linkup Total
Avaya ACSS 51 69 35 49 155
CCIE Collaboration 287 347 599 182 1,415
CCNP Collaboration 407 562 924 287 2,180
IBM Sametime 22 32 151 20 225
MCSE Productivity 238 286 3008 106 938

Because new UC technologies continually come to market, UC offers interesting, high-demand job opportunities as companies seek to Boost communication and collaboration. However, UC is no easy career path. UC roles require knowledge of several IT areas and technical disciplines. As a result, earning UC certifications often requires multiple exams and credentials.

The following sections dig into the details for our top five certs, listed in order of sponsor name, not by any planned ranking.

ACSS: Avaya Certified Solution Specialist

For IT professionals supporting Avaya products, the ACSS is a must-have credential. The company updated its certification programs in late 2015 and currently offers two separate professional certification tracks:

Sales and Design – this track offers three credentials:

  • Avaya Professional Sales Specialist (APSS)
  • Avaya Certified Design Specialist (ACDS)
  • Avaya Professional Design Specialist (APDS)

Services – this track is aligned with Avaya engagement solutions and products, so you’ll see two flavors for some of the certifications depending on which solution track (product or engagement solution) is targeted. Avaya currently offers the following Services credentials:

  • Avaya Support Professional Specialist (ASPS)
  • Avaya Implementation Professional Specialist (AIPS)
  • ACSS: Avaya Certified Solution Specialist (ACSS) (engagement solution) and Avaya Certified Support Specialist (ACSS) (product)
  • ACIS: Avaya Certified Integration Specialist (ACIS) (engagement solutions) and Avaya Certified Implementation Specialist (ACIS) (product)

The advanced-level ACSS cert targets more experienced Avaya practitioners both in support specialist and product specialist roles, covering 19 individual credentials. Candidates should possess technical skills sufficient to configure, install and administer Avaya products. Also, they should be well-versed in Avaya product maintenance, and in testing product implementations and troubleshooting issues. Successful candidates typically possess at least two years’ direct experience supporting Avaya products and four years working with the chosen Avaya technology. Each certification is valid for two years.

Requirements to obtain the ACSS certification depend on which credential one chooses to pursue. For information on prerequisite skills, curriculum maps, required training and the number of exams for individual credentials, visit Avaya’s credential program webpage. (Click the Services Credentials tab, then click on the ACSS button to view the full Catalog. Additional program information appears in the Avaya Professional Credential Program Overview.)

ACSS Facts and Figures

Certification Name Avaya Certified Solution Specialist (ACSS)
Prerequisites & Required Courses Minimum of 4 years’ experience in the relevant technology plus 2 years’ experience supporting the Avaya product. Training is required and available in multiple formats (classroom, virtual classroom and on-demand); depending on solution track. Expect to pay between $3,500 and $4,500 per classroom course, or $1,400 per 16-hour course, and $2,100 per 24-hour course in the virtual classroom or on-demand.
Number of Exams One test per credential
Cost of Exam $125

Exams administered by Pearson VUE

URL https://www.avaya-learning.com/lms/#/credentials/credential-program
Self-Study Materials None

CCCIE Collaboration: Cisco Certified Internetwork Expert Collaboration

Cisco offers its CCIE Collaboration certification, which identifies expert skills in unified communications, video and telecom. Only the cream of the crop earns the CCIE, and CCIE Collaboration is no exception.

The expert-level CCIE Collaboration credential recognizes seasoned collaboration and UC architects, as well as voice and video network managers, who design, deploy and troubleshoot enterprise collaboration solutions that are moderately to highly complex. Although the certification requires no prerequisites or specific training, Cisco designed the CCIE Collaboration for individuals with true expertise and lots of relevant experience (three to five years, minimum) with UC solution integration, configuration and troubleshooting.

Like other CCIE certs, the certification has a written qualification test and a hands-on lab exam, both of which are rigorous and often take multiple attempts to pass. Cisco includes emerging technologies in its assessments. A great value-add available through the Cisco 360 Learning Program for CCIE Collaboration is remote access to an online environment that contains equipment to practice hands-on for the lab exam.

CCIE credential holders must recertify every two years or it will be suspended. It’s the responsibility of the credential holder to keep track of their individual recertification deadline. You can apply for a one-year extension to complete re-cert requirements, but if you miss that deadline, your certification is lost forever.

Recertification involves passing a single exam. Currently, acceptable recertification exams include any current CCIE written or lab exam, or a current CCDE written or practical exam. Credential holders may also recertify by passing the Cisco Certified Architect (CCAr) interview and board review. Alternatively, credential holders may recertify through participation in the Cisco Continuing Education Program (CEP). To recertify through the CEP, credential holders must earn 100 continuing education credits, pay a $300 administrative fee, and agree to CEP terms and conditions.

CCIE Collaboration Facts and Figures

Certification Name Cisco Certified Internetwork Expert (CCIE) Collaboration
Prerequisites & Required Courses No course prerequisites. In-depth understanding of test Topics plus three to five years of job experience recommended.
Number of Exams Two exams: Written qualification test (Exam 400-051 version 2.0: CCIE Collaboration), 90 to 110 questions, 120 minutes.

Hands-on lab test (Version 2.0), 8 hours.

Cost of Exam Written exam: $450, test 400-051

Lab exam: $1,600 per attempt

URL https://learningnetwork.cisco.com/community/certifications/ccie_collaboration
Self-Study Materials Written exam: The CCIE written exam website maintains a list of Cisco Press resources, reference and design guides, training, self-assessment tools, and more. Additional self-study resources are available from the Cisco Learning Network Store.

CCIE Lab Exam: The Cisco Learning Network maintains a list of self-study resources for the CCIE lab exam.

CCIE Practice Exam: Udemy offers a practice test with weekly-updated Questions Answers as the final prep for the CCIE.

CCNP Collaboration: Cisco Certified Network Professional Collaboration

The intermediate-level CCNP Collaboration recognizes network engineers who are well versed in Cisco Voice and UC devices and applications in enterprise networks.

Four exams are required to qualify for the CCNP Collaboration credential. A certified candidate designs, implements, configures, manages and troubleshoots Cisco UC applications, networks and devices. Candidates should have in-depth knowledge of all facets of unified networking, including gateways, IP phones, quality of service (QoS), voice, video and presence applications, and utilities for configuring Cisco routers and switches, in addition to one to three years’ experience with these technologies.

Training is recommended but not required. Cisco offers in-depth training courses, both in the classroom and online, for each exam. Depending on the training provider, classroom live and virtual classroom live courses cost approximately $3,795, while online self-paced courses start at about $1,100. Training courses typically last five days.

The CCNP Collaboration, like all Cisco professional-level certifications, requires recertification every three years. To recertify, you must pass one Cisco test before your cert’s expiration date. Acceptable exams include any current 642-XXX professional-level exam, any 300-XXX professional-level exam, any CCIE written exam, any CCDE written or practical exam, or passing the Cisco Certified Architect (CCAr) interview and board review.

CCNP Collaboration Facts and Figures

IBM Certified System Administrator: Sametime V9.0

The intermediate-level IBM Sametime administrator credential aims at systems administrators with existing skills and hands-on experience in IBM Sametime 9.0. Candidates must understand architectural considerations when running IBM Sametime within an IBM WebSphere environment. They must also demonstrate their knowledge of Sametime deployment and audio/video configuration within Sametime, along with management, troubleshooting, performance monitoring and optimization techniques.

The certification requires candidates to pass a 78-question multiple-choice exam, to be completed in no more than 105 minutes. IBM emphasizes the need for hands-on experience before tackling this exam, stating that “direct application of the skills learned cannot be substituted” with any of the self-study materials. The test measures a candidate’s knowledge of task performance rather than memorization of features and functions.

In addition to the Certified System Administrator credential, IBM also offers two related certifications:

  • IBM Certified Associate – Sametime 9.0: This is an entry-level certification for professionals with knowledge regarding the use and administration of an IBM Sametime environment. Successful candidates should possess a basic understanding of UC concepts, databases, and IBM WebSphere and IBM Domino V9.0 environments.
  • IBM Certified Advanced System Administrator – Sametime 9.0: This is an advanced professional-level credential for system administrators, application, infrastructure and solution architects. It requires an understanding of the WebSphere Application Server Network Deployment and Liberty Profile environments. Candidates must first obtain the Certified System Administrator credential and then pass an additional exam.

The IBM Certified System Administrator – IBM Lotus Sametime 8.5 credential is still available for those working in Lotus Sametime 8.5 environments.

While IBM certifications are evergreen and don’t expire, the same cannot be said for technology. Credential holders should plan to move up and recertify on new technology as it becomes available.

IBM Certified System Administrator – Sametime V9.0 Facts and Figures

Certification Name IBM Certified System Administrator – Sametime V9.0
Prerequisites Basic IBM Sametime administration knowledge plus hands-on experience with IBM Sametime V9.0
Number of Exams One exam: Exam C2040-413: IBM Sametime 9.0 Administration (78 questions, 105 minutes, 52 questions required to pass)
Cost of Exam $200. Exams administered by Pearson VUE.
URL https://www.ibm.com/certify/cert?id=14011704
Self-Study Materials IBM maintains a list of test objectives, Technotes, product documentation and web resources for the exam.  Also, candidates can purchase a web-based sample/practice test (number A2040-413 Assessment: IBM Sametime 9.0 Administration) from Pearson VUE for $30.

MCSE (Microsoft Certified Solutions Expert): Productivity

The MCSE: Productivity certification targets professionals supporting enterprise-grade hybrid and cloud solutions for Microsoft Office. Key technologies include Microsoft Office 365, Microsoft Office, Exchange, Skype for Business and SharePoint.

To obtain the MCSE: Productivity credential, candidates must first obtain the Microsoft Certified Solutions Associate (MCSA): Office 365, MCSA: Windows Server 2012 or MCSA Windows Server 2016 certification. Then, they must pass one additional test from an approved list. Currently, there are eight different exams to choose from. In addition, Microsoft recommends three to four years of experience.

The Microsoft Certification Program underwent extensive changes in September 2016. Once you earn one of the latest MCSE credentials, you do not have to recertify within three years as was the case in the past. However, by passing an elective test each calendar year, you add an entry to your transcript that indicates your commitment to staying current on technologies and expanding your skillset.

MCSE: Productivity Facts and Figures

Certification Name Microsoft Certified Solutions Expert (MCSE): Productivity
Prerequisites & Required Courses MCSA: Office 365, MCSA: Windows Server 2012 or MCSA Windows Server 2016 certification

Three or more years of experience recommended.

Number of Exams Candidates must pass one of the following exams:

Exam 70-345: Designing and Deploying Microsoft Exchange Server 2016

Exam 70-339: Managing Microsoft SharePoint Server 2016

Exam 70-333: Deploying Enterprise Voice with Skype for Business 2015

Exam 70-334: Core Solutions of Microsoft Skype for Business 2015

Exam 70-331: Core Solutions of Microsoft SharePoint Server 2013

Exam 70-332: Advanced Solutions of Microsoft SharePoint Server 2013

Exam 70-341: Core Solutions of Microsoft Exchange Server 2013

Exam 70-342: Advanced Solutions of Microsoft Exchange Server 2013

Cost of Exam $165 per exam. Exams administered by Pearson VUE.
URL https://www.microsoft.com/en-us/learning/mcse-productivity-certification.aspx
Self-Study Materials Microsoft provides links to training, practice exams by third-party vendors such as Mindhub and MeasureUp, case studies, test study groups and more. Links to community support forums and other resources are listed on each test web page. Microsoft also offers various training options through its Microsoft Official Courses On-Demand (MOC On-Demand) program.

Beyond the top 5: more UC certifications

The UC certification landscape is not as crowded as the pool of general networking certs or the increasingly popular cloud and mobile credentials, but UC is on the rise nonetheless. In fact, traditional UC is increasingly offered through the cloud, forcing certifications to take on a new flavor to accommodate the latest technologies and techniques.

In addition to the top five certs covered in this article, many colleges and universities offer courses in unified communications or certificate programs aimed at workforce training. Note that most of those programs incorporate Cisco equipment and applications. Other programs are available, though. We conducted a simple Google search that revealed several interesting choices, including the Information Technology: Network Specialist Concentration at the Pennsylvania College of Technology.

Another consideration is Mitel Networks. Although the company doesn’t offer its own IT career certifications as of this writing, Gartner considers Mitel one of the leaders in the UC market, and the company name appears in job board searches for “unified communications” with great frequency. That means there’s an abundance of open positions that call for Mitel experience and/or knowledge. When evaluating UC certifications, and especially certificate programs through colleges or universities, consider if the required skills and knowledge might transfer to a job working with Mitel technology.

Tue, 11 Oct 2022 12:00:00 -0500 en text/html https://www.businessnewsdaily.com/10845-best-unified-communications-certifications.html
Killexams : How Cisco Data Scientists Helped CommonLit Innovate Teacher Feedback for Better Learning

Published 10-12-22

Submitted by Cisco Systems, Inc.

students at a round table, each on a laptop. A large pull-down projection screen behind them with a presentation on it.

The Transformational Tech series highlights Cisco’s nonprofit grant recipients that use technology to help transform the lives of individuals and communities.

Student reading and math comprehension is in decline. The U.S. “Nations Scorecard,” based on long term scores, recorded by the National Association of Education Progress (NAEP) and analysis by the National Bureau of Economic Research (NEBR), shows the largest average score decline in reading since 1990, and the first ever score decline in mathematics. This decline comes from analysis of testing data from over two million students in 10,000 schools in 49 states.

More can and will be done to address the implications of widening achievement for all students, and in particular students from underserved districts. To stimulate an academic recovery, we need innovative classroom solutions like CommonLit to support teachers and their students in today’s classrooms.

For years, Cisco nonprofit grantee CommonLit has focused on their mission to help students learn how to be better readers and writers. They’ve been successful in their approach: by giving students online access to reading materials, assignments, and tests, and through giving teachers resources, like dashboards that show where kids may be struggling with certain skills.

“CommonLit offers programs that are fully interactive and have everything teachers and students need—much like a reading program in a box.” Agnes Malatinszky, Chief Operating Officer at CommonLit explains.

Their highly engaging Annotation Tool, launched in July 2019, enables teachers to deliver relevant and real-time feedback to students. But research shows that receiving timely feedback leads to better student outcomes. So, the team at CommonLit wanted to find ways to make their Annotation Tool more effective for teachers to use.

So two years ago, with support from the Cisco Foundation, CommonLit came to Cisco’s data scientists, who volunteer with AI for Good, to help them review Annotation Tool usage information and determine ways to optimize the Annotation Tool through machine learning (ML) to help teachers and students better connect.

Partnering up and giving back

At Cisco, we have a proven track record of supporting nonprofits through our strategic social impact grants along with a strong culture of giving back. Cisco’s AI for Good program brings these values together by connecting Cisco data science talent to nonprofits, like CommonLit, that do not have the resources to use AI/ML to meet their goals.

This CommonLit and AI for Good partnered project was led by data scientist Kirtee Yadav, who also served as cause champion–which means she led the project from start to finish to ensure the project’s success. Other members of the project included Technical Lead Sampann Nigam and Team members, William Bickelmann, Bob Lapcevic, Aakriti Saxena, Sree Yadavalli, and Tana Franko.

“This CommonLit project was a good opportunity for Cisco’s data scientists to help for a good cause by using their unique skills,” stated Kirtee Yadav, a customer experience product manager at Cisco. “I jumped on this opportunity because it offered me the chance to learn new skills while I make an impact on this nonprofit.”

Finding the gaps through data science

Multiple studies have shown that the more feedback that kids receive, and the faster they receive it after completing an assignment, the more they will interact and learn from content. Yet many teachers often don’t have the time to provide detailed personalized feedback.

CommonLit challenged AI for Good data scientists to find out how that issue can be improved or resolved. The first thing the AI for Good team did was look at how Cisco’s machine learning models could modify, streamline, or Boost the Annotation Tool so teachers could more efficiently deliver feedback to students. Through results from pulled data, they found that teachers could only provide feedback to an average of two percent of student’s comments.

“Based on our analysis of the [CommonLit] data,” Sampann Nigam, data science leader at Cisco and tech lead on the AI for Good team, pointed out, “we found that feedback from teachers pushes engagement up. So, we created an AI model to recommend feedback options to teachers.”

The data science-built solution

After months of research and hard work, The AI for Good team built a natural language processing (NLP) solution to help teachers with limited bandwidth deliver feedback to more students. Through NLP, the improved Annotation application will generate three suggested feedback phrases with the added option of freeform feedback.

“The feedback is built to look like teacher’s direct feedback, but instead it’s a tool that provides feedback options, which teachers can pick and send to students with just a click,” Kirtee reasoned. “In the end, AI for Good helped CommonLit Boost their student teacher feedback loop.”

Sampann described the technical process to us: The AI for Good team built the phrase prediction solution using the BERT (Bi-directional Encoder Representations from Transformers) model and free-form feedback prediction, using a T5 model. Data scientists trained (fine-tuned) the BERT model by using the provided data set of annotated texts and student notes as the feature set and the feedback phrases as labels.

“Besides generating a set of phrases as suggested feedback, we decided to provide freeform feedback,” Sampann said. “These models use transfer learning, a specialized machine learning process.”

Proof of success

Over one million teachers use CommonLit in more than 80,000 schools. By fall semester of 2019, just months after launch, over 603,000 students had used the Annotation Tool, creating 3,210,156 Annotations and 5,029,973 highlights. So it comes as no surprise that the Annotation Tool, with its newly improved natural language processing, has proven very useful within its first year – close to 2.5 million annotations were logged.

“An education technology tool like CommonLit could never replace a classroom teacher, but we can make their time more effective.” Agnes said, “The way we think about machine learning and natural language processing tools, like what’s been developed for the Annotation Tool, is to make the jobs of teachers as easy as possible. We can make their jobs easier. We can nudge them towards best practices.”

This data science focused collaboration included a team of ten AI for Good data science volunteers and over 200 hours of their time spent on research, analysis, and problem-solving to successfully build a natural language-informed Annotation Tool.

The AI for Good team is working with CommonLit on options for releasing their Feedback recommendation AI model as open source, so that the education community can benefit from it.

“Cisco has been a partner for us for a couple of years now. They have supported some of our most innovative work around the technology,” Agnes explained. “And working with the Cisco AI for Good team was a unique experience that moved our organization’s most cutting-edge work forward.”

Learn more about our partnership with CommonLit.

View original content here.

Wed, 12 Oct 2022 02:03:00 -0500 en text/html https://www.csrwire.com/press_releases/757056-how-cisco-data-scientists-helped-commonlit-innovate-teacher-feedback-better
Killexams : New partnership brings Microsoft Teams to Cisco meeting room devices

Customers will now have the option to run Microsoft Teams by default on Cisco Room and Desk devices

REDMOND, Wash., and SAN JOSE, Calif. — Oct. 12, 2022 — Cisco and Microsoft Corp. Wednesday announced at Microsoft’s annual Ignite conference a new partnership that will provide customers with more choice. In the first half of 2023, Cisco and Microsoft will soon offer the ability to run Microsoft Teams natively on Cisco Room and Desk devices Certified for Microsoft Teams, with the option of Teams as the default experience. Cisco will become a partner in the Certified for Microsoft Teams program for the first time.

“Interoperability has always been at the forefront of our hybrid work strategy, understanding that customers want collaboration to happen on their terms — regardless of device or meeting platform,” said Jeetu Patel, EVP and GM, Security & Collaboration, Cisco. “Our partnership with Microsoft brings together two collaboration leaders to completely reimagine the hybrid work experience.”

“Our vision to make Teams the best collaboration experience for physical spaces is brought to life by our incredible ecosystem of hardware partners,” said Jeff Teper, president, collaborative apps and platforms at Microsoft. “By welcoming Cisco as our latest partner building devices Certified for Microsoft Teams, we are excited to bring leading collaboration hardware and software to market together for our joint customers.”

Initially, six of Cisco’s most popular meeting devices and three peripherals will be certified for Teams, with more to come. The first wave of devices, expected to be certified by early 2023, will include the Cisco Room Bar, the Cisco Board Pro 55-inch and 75-inch, and the Cisco Room Kit Pro for small, medium and large meeting room spaces, respectively. The Cisco Desk Pro and Cisco Room Navigator will follow. Customers will have the option to make Microsoft Teams Rooms the default experiences, and the devices will continue to support joining Webex meetings with all the features and functionality customers enjoy today. The first peripheral — the Cisco Desk Camera 4K — is an intelligent USB webcam and will be available by the end of October 2022, followed by two headphones with a Teams button by early 2023.

Microsoft Teams customers will enjoy the digital workplace where they connect and collaborate with teammates, partners and customers, combined with Cisco’s high-quality, reliable video technology with powerful camera intelligence and noise removal technologies that enable inclusive and collaborative meeting experiences. All certified devices will be manageable in the Teams Admin Center and the new Teams Rooms Pro Management Portal, as well as through the Cisco Control Hub device management.

About Cisco

Cisco (NASDAQ: CSCO) is the worldwide leader in technology that powers the Internet. Cisco inspires new possibilities by reimagining your applications, securing your data, transforming your infrastructure, and empowering your teams for a global and inclusive future. Discover more on The Newsroom and follow us on Twitter at @Cisco.

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. A listing of Cisco’s trademarks can be found at www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.

About Microsoft

Microsoft (Nasdaq “MSFT” @microsoft) enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more.

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Microsoft Media Relations, WE Communications for Microsoft, (425) 638-7777, [email protected]

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Note to editors: For more information, news and perspectives from Microsoft, please visit the Microsoft News Center at http://news.microsoft.com. Web links, telephone numbers and titles were correct at time of publication but may have changed. For additional assistance, journalists and analysts may contact Microsoft’s Rapid Response Team or other appropriate contacts listed at https://news.microsoft.com/microsoft-public-relations-contacts.

Tue, 11 Oct 2022 12:00:00 -0500 en-US text/html https://news.microsoft.com/2022/10/12/new-partnership-brings-microsoft-teams-to-cisco-meeting-room-devices/
Killexams : Cisco partners with Microsoft to add Teams to its meeting devices

Networking firm Cisco Systems Inc. will add Microsoft Corp.'s Teams messaging app to its meeting devices, the two firms said on Wednesday, offering users an alternative to its own Webex video conferencing app.

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Cisco's Jeetu Patel, head of Security & Collaboration, said the company aims to be the hardware platform for a wide range of conferencing software platforms.

"The way this market is evolving is very similar to the way that the movie entertainment market evolved," Patel said, with consumers having multiple subscriptions to streaming services like Netflix, Disney, HBO and Hulu.

Microsoft Teams app is seen on the smartphone placed on the keyboard in this illustration taken, July 26, 2021. REUTERS/Dado Ruvic/Illustration (REUTERS/Dado Ruvic/Illustration / Reuters Photos)

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"There's going to be times that people want to jump on a Microsoft Teams call, they want to jump on a Zoom call, they want to jump on a Google call."

Asked whether the strategy could cannibalize market share for Cisco's Webex app, Patel said he believed the company will benefit if customers have a better experience using multiple platforms.

Webex, once a widely used conferencing platform, has lost out to several newcomers including Zoom Video Communications Inc (ZM.O), which was founded by an early Webex engineer and grabbed a large share of the market during the coronavirus pandemic.

The new Operating System Microsoft Windows 11 is available in France since October 5 , 2021 (Photo by Daniel Pier/NurPhoto via Getty Images) (Daniel Pier/NurPhoto / Getty Images)

Ilya Bukshteyn, vice president of Microsoft Teams Calling and Devices, told Reuters the Teams Room software already runs on several other hardware devices and will be available on Cisco devices from the first quarter of next year.

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Microsoft made the announcement at its annual Ignite conference.

Patel conceded "many people have a misconception of Webex as their granddad's software" but said in the last two years Cisco has launched many new functions, including real-time translation and transcription of meetings, that would eventually allow a multi-language conversation through Webex's video platform.

Wed, 12 Oct 2022 03:03:00 -0500 en-US text/html https://www.foxbusiness.com/technology/cisco-partners-microsoft-add-teams-meeting-devices
Killexams : Move Over Webex: Microsoft Teams To Be Available On Cisco Meeting Devices

Networking News

Gina Narcisi

Videoconferencing users will be able to choose between running Cisco Webex or Microsoft Teams natively on their Cisco Meeting devices and cameras starting in 2023, the two companies announced.

 ARTICLE TITLE HERE

Cisco Systems and Microsoft are partnering up to deliver users another videoconferencing option natively on Cisco Meeting Devices.

Videoconferencing users will now be able to access and run Microsoft Teams – not just Cisco Webex -- from their Cisco Room and Desk Devices, which will be certified for Microsoft Teams, the two companies announced at Microsoft’s annual Ignite conference on Wednesday.

The newly forged partnership has Cisco becoming a partner in the Certified for Microsoft Teams program for the first time, the networking giant said.

[Related: Cisco Talent Bridge Expands Diversity, Tech Talent Pool; Connects Candidates To Cisco Partners]

Via the terms of the new partnership, Teams will run natively on Cisco Room and Desk devices starting the first half of 2023, giving users the option of staying within the Teams experience while taking advantage of Cisco’s video and camera technology, complete with noise removal and built-in intelligence, the companies said.

Six of Cisco's popular meeting devices and three peripherals will be certified for Teams, with more to come. The first certified devices are slated to include the Cisco Room Bar, the Cisco Board Pro 55-inch and 75-inch, and the Cisco Room Kit Pro for small, medium and large meeting room spaces. The Cisco Desk Pro and Cisco Room Navigator will follow, San Jose, Calif.-based Cisco said.

“Interoperability has always been at the forefront of our hybrid work strategy, understanding that customers want collaboration to happen on their terms — regardless of device or meeting platform,” Jeetu Patel, executive vice president and general manager of Cisco’s Security and Collaboration business units said in a statement on the new partnership. “Our partnership with Microsoft brings together two collaboration leaders to completely reimagine the hybrid work experience.”

The certified devices can be managed in both the Teams Admin Center and the new Teams Rooms Pro Management Portal, as well as through the Cisco Control Hub device management.

Gina Narcisi

Gina Narcisi is a senior editor covering the networking and telecom markets for CRN.com. Prior to joining CRN, she covered the networking, unified communications and cloud space for TechTarget. She can be reached at gnarcisi@thechannelcompany.com.

Wed, 12 Oct 2022 03:49:00 -0500 en text/html https://www.crn.com/news/networking/move-over-webex-microsoft-teams-to-be-available-on-cisco-meeting-devices
Killexams : E-Learning Infrastructure Market to See Huge Growth by 2027 : Cisco Systems, Oracle, Jenzabar, Fujitsu No result found, try new keyword!The latest study released on the Global E-learning Infrastructure Market by AMA Research evaluates market size, trend, and forecast to 2027. The E-learning Infrastructure market study covers ... Thu, 13 Oct 2022 03:46:00 -0500 https://markets.buffalonews.com/buffnews/article/sbwire-2022-10-13-e-learning-infrastructure-market-to-see-huge-growth-by-2027-cisco-systems-oracle-jenzabar-fujitsu Killexams : UK Atomic Energy Authority partners with Cinos for new UC telephony service

The United Kingdom Atomic Energy Authority (UKAEA) has partnered with Cinos to modernise and enhance its telephony and Unified Communications (UC) capability.

The new Cisco-powered sovereign UC telephony service, based within the Cinos Cloud, provides UKAEA with a secure and reliable service that delivers the flexibility and robustness needed to power remote working and collaboration. As part of the service, Cinos deployed a built-in internal emergency line, allowing urgent calls to be routed quickly and efficiently across the two sites.

Migrating 2,000 users and handsets across two sites, the service has enabled UKAEA to retain its existing investment in hardware and handsets, while delivering an enhanced collaboration service to end users. The service is integrated with Microsoft Teams, underpinning the Teams user experience with enterprise telephony capability. Now, calls can be made and received through a range of handsets as well as Cisco Jabber or Microsoft Teams, regardless of device or location.

“The challenge with our previous cloud-based solution was that it wasn’t very flexible,” said Andrew Hynes, head of CODAS and IT at UKAEA. “We needed a much more agile service to enable our staff to collaborate more effectively with the hybrid working approach that we implemented during the Covid-19 lockdowns.

“The support and expertise we’ve received from Cinos throughout the project has been fantastic. It was really important to us that the new solution would enable us to integrate Cisco telephony with Microsoft Teams and unify our services. Cisco Jabber has given us the best of both worlds and the level of engagement has been high.”

Dan Worman, executive director of Cinos, added: “For public sector organisations like UKAEA, having a flexible, reliable and robust unified communications service in place for employees is key, particularly with the need for hybrid working and being able to operate from any location. As we continue our partnership with UKAEA, we look forward to learning how the wider organisation can further benefit from the solution and how this will feed into innovation plans for the future.”

Mon, 10 Oct 2022 21:52:00 -0500 By Rob Lane ⋅ Published: October 11, 2022 en-GB text/html https://www.installation-international.com/conferencing-collaboration/uk-atomic-energy-authority-partners-with-cinos-for-new-uc-telephony-service
Killexams : How Cisco Data Scientists Helped CommonLit Innovate Teacher Feedback for Better Learning

NORTHAMPTON, MA / ACCESSWIRE / October 11, 2022 / Cisco Systems Inc.

Cisco Systems Inc., Tuesday, October 11, 2022, Press release picture

The Transformational Tech series highlights Cisco's nonprofit grant recipients that use technology to help transform the lives of individuals and communities.

Student reading and math comprehension is in decline. The U.S. "Nations Scorecard," based on long term scores, recorded by the National Association of Education Progress (NAEP) and analysis by the National Bureau of Economic Research (NEBR), shows the largest average score decline in reading since 1990, and the first ever score decline in mathematics. This decline comes from analysis of testing data from over two million students in 10,000 schools in 49 states.

More can and will be done to address the implications of widening achievement for all students, and in particular students from underserved districts. To stimulate an academic recovery, we need innovative classroom solutions like CommonLit to support teachers and their students in today's classrooms.

For years, Cisco nonprofit grantee CommonLit has focused on their mission to help students learn how to be better readers and writers. They've been successful in their approach: by giving students online access to reading materials, assignments, and tests, and through giving teachers resources, like dashboards that show where kids may be struggling with certain skills.

"CommonLit offers programs that are fully interactive and have everything teachers and students need-much like a reading program in a box." Agnes Malatinszky, Chief Operating Officer at CommonLit explains.

Their highly engaging Annotation Tool, launched in July 2019, enables teachers to deliver relevant and real-time feedback to students. But research shows that receiving timely feedback leads to better student outcomes. So, the team at CommonLit wanted to find ways to make their Annotation Tool more effective for teachers to use.

So two years ago, with support from the Cisco Foundation, CommonLit came to Cisco's data scientists, who volunteer with AI for Good, to help them review Annotation Tool usage information and determine ways to optimize the Annotation Tool through machine learning (ML) to help teachers and students better connect.

Partnering up and giving back

At Cisco, we have a proven track record of supporting nonprofits through our strategic social impact grants along with a strong culture of giving back. Cisco's AI for Good program brings these values together by connecting Cisco data science talent to nonprofits, like CommonLit, that do not have the resources to use AI/ML to meet their goals.

This CommonLit and AI for Good partnered project was led by data scientist Kirtee Yadav, who also served as cause champion-which means she led the project from start to finish to ensure the project's success. Other members of the project included Technical Lead Sampann Nigam and Team members, William Bickelmann, Bob Lapcevic, Aakriti Saxena, Sree Yadavalli, and Tana Franko.

"This CommonLit project was a good opportunity for Cisco's data scientists to help for a good cause by using their unique skills," stated Kirtee Yadav, a customer experience product manager at Cisco. "I jumped on this opportunity because it offered me the chance to learn new skills while I make an impact on this nonprofit."

Finding the gaps through data science

Multiple studies have shown that the more feedback that kids receive, and the faster they receive it after completing an assignment, the more they will interact and learn from content. Yet many teachers often don't have the time to provide detailed personalized feedback.

CommonLit challenged AI for Good data scientists to find out how that issue can be improved or resolved. The first thing the AI for Good team did was look at how Cisco's machine learning models could modify, streamline, or Boost the Annotation Tool so teachers could more efficiently deliver feedback to students. Through results from pulled data, they found that teachers could only provide feedback to an average of two percent of student's comments.

"Based on our analysis of the [CommonLit] data," Sampann Nigam, data science leader at Cisco and tech lead on the AI for Good team, pointed out, "we found that feedback from teachers pushes engagement up. So, we created an AI model to recommend feedback options to teachers."

The data science-built solution

After months of research and hard work, The AI for Good team built a natural language processing (NLP) solution to help teachers with limited bandwidth deliver feedback to more students. Through NLP, the improved Annotation application will generate three suggested feedback phrases with the added option of freeform feedback.

"The feedback is built to look like teacher's direct feedback, but instead it's a tool that provides feedback options, which teachers can pick and send to students with just a click," Kirtee reasoned. "In the end, AI for Good helped CommonLit Boost their student teacher feedback loop."

Sampann described the technical process to us: The AI for Good team built the phrase prediction solution using the BERT (Bi-directional Encoder Representations from Transformers) model and free-form feedback prediction, using a T5 model. Data scientists trained (fine-tuned) the BERT model by using the provided data set of annotated texts and student notes as the feature set and the feedback phrases as labels.

"Besides generating a set of phrases as suggested feedback, we decided to provide freeform feedback," Sampann said. "These models use transfer learning, a specialized machine learning process."

Proof of success

Over one million teachers use CommonLit in more than 80,000 schools. By fall semester of 2019, just months after launch, over 603,000 students had used the Annotation Tool, creating 3,210,156 Annotations and 5,029,973 highlights. So it comes as no surprise that the Annotation Tool, with its newly improved natural language processing, has proven very useful within its first year - close to 2.5 million annotations were logged.

"An education technology tool like CommonLit could never replace a classroom teacher, but we can make their time more effective." Agnes said, "The way we think about machine learning and natural language processing tools, like what's been developed for the Annotation Tool, is to make the jobs of teachers as easy as possible. We can make their jobs easier. We can nudge them towards best practices."

This data science focused collaboration included a team of ten AI for Good data science volunteers and over 200 hours of their time spent on research, analysis, and problem-solving to successfully build a natural language-informed Annotation Tool.

The AI for Good team is working with CommonLit on options for releasing their Feedback recommendation AI model as open source, so that the education community can benefit from it.

"Cisco has been a partner for us for a couple of years now. They have supported some of our most innovative work around the technology," Agnes explained. "And working with the Cisco AI for Good team was a unique experience that moved our organization's most cutting-edge work forward."

Learn more about our partnership with CommonLit.

View original content here.

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Tue, 11 Oct 2022 10:21:00 -0500 en-US text/html https://finance.yahoo.com/news/cisco-data-scientists-helped-commonlit-133500150.html
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