Atlassian Corporation Plc (NASDAQ:TEAM) Q4 2022 Earnings Conference Call August 4, 2022 5:00 PM ET
Martin Lam - Head, Investor Relations
Scott Farquhar - Co-Founder and Co-Chief Executive Officer
Mike Cannon-Brookes - Co-Founder and Co-Chief Executive Officer
Cameron Deatsch - Chief Revenue Officer
Conference Call Participants
Fatima Boolani - Citi
Michael Turrin - Wells Fargo
Arjun Bhatia - William Blair
Quinton Gabrielli - Piper Sandler
Gregg Moskowitz - Mizuho
Luv Sodha - Jefferies
Alex Zukin - Wolfe Research
Adam Tindle - Raymond James
Steven Koenig - SMBC Nikko
Sanjit Singh - Morgan Stanley
Ari Terjanian - Cleveland Research
Fred Havemeyer - Macquarie
Kash Rangan - Goldman Sachs
Good afternoon and thank you for joining Atlassian's Earnings Conference Call for the Fourth Quarter and Full Fiscal Year 2022. As a reminder, this conference call is being recorded and will be available for replay from the Investor Relations section of Atlassian's website following this call.
I will now hand the call over to Martin Lam Atlassian's Head of Investor Relations.
Welcome to Atlassian's fourth quarter and full fiscal year 2022 earnings call. Thank you for joining us today. Joining me on the call today we have Atlassian's co-Founders and co-CEOs, Scott Farquhar and Mike Cannon-Brookes; and our Chief Executive Officer, Cameron Deatsch.
Earlier today we published a shareholder letter and press release with our financial results and commentary for our fourth quarter and full fiscal year 2022. The shareholder letter is available on that Atlassian's Work Life blog and the Investor Relations section of our website where you will also find other earnings-related materials, including the earnings press release and supplemental investor data sheet.
As always, our shareholder weather contains management's insight and commentary for the quarter. So, during the call today we'll have a brief opening remarks and then focus our time on Q&A.
This call will include forward-looking statements. Forward-looking statements involve known and unknown risks, uncertainties, and other factors that may cause real results, performance, or achievements to be materially different from any future results performance or achievements expressed or implied by the forward-looking statements. You should not look upon forward-looking statements as predictions of future events.
Forward-looking statements represent our management's beliefs and assumptions only as of such date -- such statements were made and we assume no obligation to update or revise such statements should they change or cease to be current.
Further information on these and other factors that could affect the company's financial results is included in filings we make with the Securities and Exchange Commission from time-to-time including the section titled Risk Factors in our most exact Form 20-F and quarterly Form 6-K. During today's call we will also discuss non-IFRS financial measures. These non-IFRS financial measures are in addition to and are not a substitute for or superior to measure this financial performance prepared in accordance with IFRS.
A reconciliation between IFRS and non-IFRS financial measures is available in our shareholder letter earnings release and investor data sheet on the IR website. Please keep in mind that we'd like to allow as many of you to participate in Q&A as possible. To facilitate that we'll take one question at a time. Please rejoin the queue if you have a follow-up or another question and we'll do our best to come back to you later in the session.
With that, I'll turn the call over to Scott for opening remarks.
Thank you for joining us today. As you've already read in our shareholder letter we ended fiscal 2022 with strong Q4 results across all three of our markets: Agile and DevOps PFM and Wealth Management. Cloud revenue grew by 55% year-over-year in Q4 and ended the year with over 242000 customers. Atlassian is uniquely positioned having great momentum and a differentiated business model.
Now, while we can't predict what the future holds at a macro level we're forging ahead with conviction and vigilance as we look to continue to fuel durable growth over the long term and deepen our strategic advantages. We're incredibly proud of the way we continue to execute against our long-term goals and we're excited to take this momentum into fiscal 2023.
I'd also take the time to mention that this quarter I am operating as interim CFO. This will be my first and last earnings call as interim CFO as we welcome Joe Binz as our incoming CFO. We are so excited to bring Joe on and introduce him to you in the next earnings call next quarter.
With that, I'll pass the call to the operator for questions-and-answers.
We will now begin the question-and-answer session. [Operator Instructions] Your first question comes from Fatima Boolani from Citi. Please go ahead.
Hey everyone. Thanks for taking my question. Just one around the cloud growth expectations for fiscal 2023 that you've reiterated which is very encouraging as well as the reiteration of the magnitude of migration impacts to that cloud growth. What I'm curious about is when you think about the fiscal 2024 dynamic which is similar to fiscal 2023, how much of the migratory impact from the prior year i.e. fiscal 2023? What type of purchasing or expansion behavior from those migrated customers are you expecting in the base in fiscal 2024?
Scott here answering that question. As we mentioned previously in our Investor Day, a few months ago and reiterating now on this earnings call, we expect cloud growth to be approximately 50% year-on-year for FY 2023 and FY 2024 and so that remains the same. We've also said that there's high single-digit of that growth comes from migrations, in any given year. And so we expect again, that could continue.
We haven't looked in terms of the FY 2024 dynamic, of how that goes. What we do see though are migrating customers, expand at a similar rate to the customers we have in our existing instances. And we've also stated that previously, we have a net expansion rate of 130% in cloud, and 140% for our larger customers in cloud. And so that's all I can deliver you on that, at this stage.
This is Martin. Just to clarify, we are expecting 10 points of growth of the 50% growth, in cloud for the next two years.
Q – Fatima Boolani
Understood. Thank you, I’ll get back in the queue.
Your next question comes from Michael Turrin from Wells Fargo. Please go ahead, Micheal.
Hi. great. Thanks and congrats on a strong end of the fiscal year. Scott, I know we won't see it often, but nice suite photo, very CFO with the materials as well. There's a great stat, you emphasized just in the letter on 90% of fiscal year revenue coming from -- we know you've generally, always run a consistent long-term playbook. So just wondering, is that number fairly consistent with prior periods? And then on the other side of that, if we do see some moderation of the newer cohorts, are you confident that there's a catch-up for the newer cohorts you're landing, can similarly contribute to the model, as you work through it just given the experience and expertise you've gathered there? Thank you.
Yes thank you for the compliments, on how good I work on the suite. I appreciate that. And you're right we won't [indiscernible] too often in the future. What we've said historically yes, that 90% of our revenue in any given year comes from our existing customers. And we were chatting just before on this call that, if you think about the results we're getting this year, they are seasonally planned years ago in the safer [ph] planting this year come to bloom in the imports.
So this is not a business where we are trying to have a very extensive enterprise sales force, to do a particular number in a particular period. We think very carefully, about the long-term return characteristics of all the investments, that we make at any point in time. And so that 90% number we continue to see that like that's not likely, to change in any particular time, but we really think about the long-term investments that we're making now, are paying off over a two- to three-year period.
Your next question comes from Arjun Bhatia from William Blair. Please go ahead, Arjun
Thank you, guys for taking the question. Congrats on a great quarter. As you -- I know you guys addressed the macro a little bit in the Shareholder Letter. But I'm curious, as it relates to migration specifically, would you expect the shape of migration to change at all just given the macro situation to customers, pause a little bit do they reconsider or do they say hey the total cost of ownership is there, and I'm going to go full steam ahead? What are you seeing and hearing from partners and customers on that front?
This is Cameron, and I'll take that one. So as you know, this migration journey has been going on for a couple of years now. We announced the server end of life, over 18 months ago and gave customers more than three years heads up, to make a decision on migrating to the cloud. So none of this is a surprise.
Many are in the different stages of their planning, whether that's from a technical perspective or budgetary perspective, and we are increasingly getting good at those conversations, about honestly the larger ROI savings that customers get, when they move to the cloud, whether that's reducing administrative costs, their own hardware costs and of course unlocking a ton of new innovation in our cloud.
In addition to that, we have a Forrester Total Economic Impact report, where we've actually done deep research into the overall cost savings, that customers get when they actually move to the cloud. So the short answer is, no, our migrations plans continue as planned and we are very happy with the results to date. And you saw a lot of that, in our exact Q4 results.
Your next question comes from Jim Fish from Piper Sandler. Please state your question.
Hey guys. This is Quinton on for Jim Fish. Thanks for taking my question. Sticking to the demand side for just a second, is there anything you can call out from a geographic perspective in terms of weakness or relative strength? Looking at the numbers here it looks like really strong growth across all geos. But wondering if there is one specific place that you're maybe keeping your eye on more than others? Thank you.
Thank you, Quinn. Cameron here again. I'd say we are being exceedingly vigilant across watching all stages of our funnel, whether that's migrations funnel, the additions upgrades, retention rates and of course our new customers coming in. And this really set up with the Russia Ukraine war back starting in February. We have been keeping a very special eye in the EMEA region.
The good news as of to date is we have yet to see any specific trend geographically or even in industry segments or in customer size that gives us pause or worry to date. So something we continue to watch like a hawk, but there's no new news to share today.
Your next question comes from Gregg Moskowitz from Mizuho. Please go ahead.
Thank you very much. Congrats on a very good quarter as well. Has there been any change to the mix of products sold over the last few months? Anything different with regard to customer prioritization? And then just a quick clarification just to help everybody with their models, if I may. I believe consensus was projecting data center revenue growth somewhere in the low to mid-20s for fiscal '23. And given the comment in the Shareholder Letter about moderating growth after Q1 being somewhat vague. I'm just wondering if you're able to tell us if you're comfortable at this time with where those consensus numbers stand? Thank you.
This is Cameron. I'll speak to the mix. I'll let our new interim CFO, handle the second part of that question. As far as the overall mix, no we have not seen any significant shift in customer demand across our product lines. I do have to continue to call out the strong demand, we continue to see with Jira Service Management as one of our strongest cross-sell motions surpassing 40,000 Jira Service customers to-date.
And we just seem to have struck a vein there in the market with very compelling offering that's very feature complete very easy to use, as well as highly competitive from a pricing perspective. But that -- I don't want to take away from our other products. Jira Software Confluence, Trello you name it, continue to see strong demand across the board.
As we continue to see people embracing digital transformation and needing tools to help, [indiscernible] take these large technical projects that they're running and our tools help manage those projects throughout, as well as this cultural transformation. We continue to see as all of us are figuring out this new way of working whether it's remote back in the office or hybrid. We continue to see demand for collaboration products that continue to be strong. And the second half to Scott there.
Yes, just to your question around DC shape of revenue. Again, just a reminder for those people new to the story we have end-of-life our server offerings. And so they have to make a choice whether they move to our cloud directly or if they're longer process or a longer timeframe, they're not choose to data center as a step starting to moving to cloud.
And so, we've been really happy again with our migration and actually happy about 1/3 of our migrations come. We said that at our Investor Day about 1/3 of our migrations come from the data center customers already. And so, we really starting in all directions it towards cloud.
Now specifically in our Shareholder Letter, we highlighted in terms of the data center revenue maintaining high growth through Q1 before moderating over the remaining three quarters. And we can't deliver any sort of more details on that, but really that's just to deliver you into the seasonality that we might see over the next four quarters in terms of how we think those migrations might end up happening.
Yes, thank you.
Your next question comes from Brent Thill from Jefferies. Brent, please state your question.
This is Luv Sodha on for Brent Thill. Wanted to ask a real quick question on margins this quarter. It looks like there was an increase in investment in R&D. And it sounds like you're planning to continue that into the next year. Could you maybe deliver us some color into where these investments are being directed to? Thank you.
Yes. Thanks for that question. If we -- sort of starting at our Investor Day we had a discussion with you our shareholders about the incredible opportunities we are seeing across our business. And those opportunities they're kind of in every corner of the business. And as a management team we think long-term. And we think about, how do we, invest behind those opportunities.
And the myriad of them, but a couple we've highlighted in the past are our customers migrating to the cloud. We're seeing incredible demand for that migration. And if we can Strengthen the throughput of those customers migrating to the cloud that's great for them and it's great for us. We've also seen incredible demand for our ITSM products in that market.
And again, there are some features we can add there and getting our customers onboarded to those products and great for us and for them. And I can go on. But as a result of all these opportunities we made a decision to invest heavier behind these opportunities than we had before.
And then, we said in our Investor Day that, we expect margins for FY 2023 to be in the mid-teens. And so those areas of investments are as you mentioned are largely in R&D. We are sort of really seeing huge investments there because of the features and getting our cloud to the stage where we can accommodate 100% of our customers require some more features.
You will also see some investments turn in other areas of the P&L, because for example they are some handholding to get our customers across that doesn't show in R&D as well as it shows up in other areas in the P&L. So largely R&D but you may see some other areas of P&L impacted just to the way that we're helping our customers migrate.
Perfect. Thank you.
Your next question comes from Alex Zukin from Wolfe Research. Alex, state your question.
Perfect. Thanks so much and congrats on a great quarter. I guess, maybe just two from our side. When you think about the macro impact that you are seeing in the business, I think you called out slightly slower conversion of free customers to paid customers.
I guess when you dissect what's happening in the pipeline, why do you think that's the only macro impact you're seeing versus migration delays or versus longer sales cycles and the larger customers?
Or we're not seeing kind of some of the other impacts and other companies are seeing. Is it -- like what are you learning in real time as you analyze the data in the demand environment? And then I've got a quick follow-up.
Yeah, I can cover that first piece. This is Cameron again. So as you mentioned and you see this in our Q4 results, across the many funnels we operate whether that's our migrations, our additions upgrades, our cross-sell of products, our overall retention continues to be exceedingly strong.
And that's been great to see. And that's been supporting our net expansion rate we've already discussed on this call here. And largely what you see is existing customers continue to have demand for what our products do to help their teams work more productively in the future. As far as that slight thing that we mentioned in the Shareholder Letter just so you all realize that we land all of our net new customers in free plans.
And this is relatively -- we're about two years into this experience, but we continue to have many, many, many thousands of customers signing up in free plans and they either need to add an 11th user which then they had a pay to get the 11th user or simply they want more premium capabilities in our standard and premium additions. Those are the reasons people enter their credit card.
And the one thing that's worth calling out, that we've seen literally just in the last month is that the cohort of customers that came in the April, May and June timeframe are converting to those paid plans at a slightly slower rate than what we've seen in previous quarters.
Now I'd love to say that's specific to a product, or a geography, or an industry. There's no specific customer segment there. It just seems that in general those cohort of customers have been signing up in the last quarter are using the products they're activating, they're getting value but they simply just haven't put those credit cards and hit those paid walls yet.
So that's one of those areas that we continue to be vigilant. We have multiple analytics teams multiple growth teams as well as our onboarding and R&D teams that are focused on ensuring that those customers remain active.
And it gives us more chances to convert them to paid plans in the future. That does not take away from the continued growth we see in our existing customer base, that also drives more than 90% of our revenue in the existing year.
Perfect. And I guess maybe just going back to the data center part of your business, the extraordinary growth that you're seeing I think accelerating growth in the quarter. How much of that growth is from data center customers expanding versus understanding what the existing customers are growing like within data center to get a sense of the growth that you're seeing in data center coming from server migration to data center? In addition and I apologize for the multipart question, just the range of migration activity from data center to cloud versus server to cloud in that 10 points of migration as a driver for the 50% cloud growth.
Got you. I think I can address that. So overall data center demand, I'll hit that first and then we can talk about the server to cloud or data center to cloud journey. So as we've already mentioned this server end-of-life message we deliver customers more than three years, heads up. And what you see customers doing every quarter is increasingly optioning out of going to cloud, which obviously that's where we lead with. That's where we have been putting all of our incentives to get customers to go to the cloud, so they get as most innovation as possible or they can choose data center.
And many are seeing either way it's an increased investment and commitment to Atlassian long term. And we see that those are two good decisions for customers. However, when those customers jump the data center and we see this again and again, they're seeing that as just a stepping stone to that cloud journey. But it gives them more optionality down the time and of course data center is a fantastic product.
So we've historically said, it's roughly 30% of our cloud migrations come from data center customers, which proves that stepping stone statement. And I don't, specifically know how much that drives into the overall 10% growth that we've shown that drives our overall cost growth but you can see roughly a third of our customers are coming from data center. That's all I have to share. Scott, do you have anything to add on that? Okay.
Your next question comes from Adam Tindle from Raymond James. Adam, please state your question.
Okay. Thank you very much. I just wanted to touch on the investment period and operating margin trends. You talked about mid-teens in fiscal 2023 playing offense. I think you said lower in the second half of the year. I'm wondering if that's indicative of a multiyear period of investment here. You certainly earn the right to invest based on what we've seen so far. I just wanted to level set investor expectations since I think Street is modeling improvement in fiscal 2024. I'm not sure if that's consistent with how you're thinking about things. Thank you.
Thank you, Adam. Just remind to everyone we said back at our Investor Day, which is Atlassian has an incredible business model. And if you look historically over the arctic time, before being a public company and during the seven years we've been a public company, this business model does generate a large amount of free cash flow and margin returns. And so that's sort of the fundamentals that we have in the business.
And if we look at the long-term opportunities like they are more abundant than we've ever seen before and that's the reason to invest. Now on your specific investment period, what we've said is that FY 2023 is going through investment year and we guided to the mid-teens margins for FY 2023. We haven't given any guidance for FY 2024 and we'll be doing that at the end of FY 2023.
Your next question comes from Peter Lee [ph] from Bernstein. Peter, go ahead.
Thank you. So taking a look at kind of your overall migration plan. I think you had originally anticipated maintenance shrinking down a little bit more than maybe it's seen now and you're talking about a year from now getting to $75 million which I think was maybe a little bit of a slower ramp than at least I had been anticipating. How are you seeing that roll off of your existing customer base? Has it been stickier? And is it something where you're having to spend more time and effort encouraging customers to migrate? And how do you see that affecting the curiosity of the cloud migration itself?
Yes, this is Cameron again. As we mentioned, migration demand remains very strong. And that server customer base, they effectively have until February of 2024 to make a decision on where they want to option out whether it's going to data center or whether that's going to cloud. Obviously, we continue to remove any blockers or any reasons why customers would not adopt our cloud and we deliver people plenty of incentives along the way to move to our cloud offerings.
The good news across the board is we continue to see retention rates maintain high for the existing the entire server customer base throughout this. So as we continue to see server renewals happen, we see people option out the data center and cloud. The good part there is we continue to see these customers continue to remain in their loyal to Atlassian and largely they're figuring out what the best technical and decision long-term is for their companies. We have been focusing on cloud. And as we've already mentioned, we are largely in line with our migration plans to date. So we'll continue to be vigilant there over the next year, as we continue to incentivize our customers to choose cloud.
And I think you've been investing in some cloud migration personnel. Do you see that being kind of like fully built out, or are you seeing that you're going to have to continue to expand that personnel to see the success through?
This is Cameron again. Yeah, so we have a dedicated cloud migration management and migration support engineers as long -- as well as a dedicated migration tooling and a variety of people that can come and help these customers through the more technical migrations. We did make significant investments in the previous fiscal year across those teams and we believe they are fairly stable to date and can handle the volume that's coming in over the next coming quarters.
Your next question comes from Steven Koenig from SMBC Nikko. Steven, please go ahead.
Great. Hey, thanks a lot for taking my question. So let's see I'm wondering regarding your hiring and you're investing that you've been talking about. Your comments on your plans to hire are certainly borne out by your -- as we look at your job postings there remaining pretty solid whereas a lot of other vendors are cutting their hiring plans. I'm wondering how is your hiring progressing relative to plan in terms of your progress in finding the talent that you want? And then if I can just add a quick addendum. Any tactical pricing adjustments of note since your February 15 price increase on server on data center. And that's all for me. Thanks very much and congrats on a great quarter.
Hey, Steve, it's Mike here. I can take that. And then be getting a lot of product questions on today's call. So let me jump in and take one of the talent ones. Look we've been pretty clear right that we're playing offense. We continue to tell that quarter in quarter out. We're using this period of time to deepen our strategic position and increase the advantages we have over the competition, right? There's less -- they say that they would go as cash funding competition. And so, we think we have a really good opportunity going forward. We also have spent a lot of time retooling our hiring pipeline over the last two years and are really, really excited with where we stand at the moment. So we've had I believe our two biggest quarters of hiring in the last two quarters and we continue to do so.
Obviously, we don't just look at the volume multipliers or that's sort of an absolute number marker. We continue to push quality of the talent that's available and we think that that will get easier in difficult circumstances. And also, obviously making sure that the cultural fit and other things that are in which is incredibly important and incredibly difficult and a huge challenge for us to do as we continue to scale. There's no doubt as Scott mentioned, the majority of that hiring is going to R&D to try to again deepen those strategic positions that we already have.
The last thing I would say is just a reminder that we made the same or similar sort of play in the 2008, 2009 period. We paused for a little while then and then we realized that we were in a very strong position as a company relative to other companies out there. And so we hired well through that period and we saw the benefits of that for the three, four and five years afterwards as we've got a real updraft with the products coming out and the results of this product. So we believe we have massive opportunities in front of us in all three of our markets. And as such we're hiring behind them.
That's great. Can you guys comment on any pricing actions of note say in the last six months since the February price increase?
Yeah. So this is Cameron. As you already mentioned, we did have price increases on our server and data center products in February. All of our pricing changes are made public and we -- across the board and they're all available on our websites for all of our customers, as well as we deliver our customers a relatively decent heads up on these price changes so they can plan their budgets accordingly. No other price changes to mention and our pricing strategy remains consistent.
Great. Great. Well, thanks very much for the color.
Your next question comes from Keith Weiss from Morgan Stanley. Please go ahead, Keith.
Thank you for taking the question. This is Sanjit Singh for Keith. Somewhat annoying, we had another question on sort of the case for investment. As you sort of look at where the business stands today, you have a $3 billion business, you have 0.25 million customers, I think 10-plus monthly active users.
And if you look at sort of where you're trying to take the business, getting to one million customers, 100 million monthly active users, expanding from developers and IT to line of business teams, with the work management initiatives.
As you expand into these newer markets and this longer tail of customers, are the unit economics from here going to be as attractive versus what the business has built today to get to this $3 billion and 0.75 million customers?
I was wondering, if you could just sort of frame out how you think expanding into these -- into the longer tail of users and customers and product markets. What does that do to the sort of unit economics of the business?
Sure. Mike, I can take that again. Look, I think obviously we feel bullish about our unit economics at the moment. And I don't see why that would change going forward. And we've always been very prudent stewards of capital in the business and continue to invest in very high ROI opportunities as we look forward.
You mentioned some of our numbers there. Obviously, there are millions and millions and millions of businesses in the world. There are around or approximately one billion knowledge workers. So we have a huge amount of expansion possibility, even just inside our existing customers.
As Cameron mentioned earlier, we remain north of 130% in our NER numbers and north of 140% in the large customer segment and we saw that again this quarter. And so, from the point of view of expansion in those large customers, we have many, many millions of employees that we do not touch in those existing customers.
And you see that in -- specifically in our Work Management segment where Trello, Confluence and Atlas are continuing to get further and further into an organization and look more to the wall-to-wall access to water all employees within those companies.
I think the other thing I would say is that, we continue to, as Cameron mentioned earlier, be incredibly focused on not just the unit economics of our funnel, the product where the growth funnel in terms of free and our evaluations and trials and we're obviously incredibly well instrumented there and we really understand the value of spending a dollar on marketing or sales and the conversion rate of expansion through our customer base.
We've got 20 years of experience doing this. I believe we're absolutely best-in-class and continue to Strengthen and evolve every single year. We also are really, really good at the enterprise and premium expansion activities when it comes to bringing in more human power and more activity to expand customers across the product set.
And again, we've got a whole lot of new products coming out, but also the same focus on being very, very capital efficient when it comes to those sales motions. We don't just take it in the automated product-led growth funnel, we take it at the same time in all of our sales activities. We're very proud of how we do that and we have to keep raising the bar on that every year. I don't think, long term, it should change the unit economics.
Really appreciate the thoughts and congrats on the great data center and cloud subscription results this quarter. Thank you.
Your next question comes from Ari Terjanian from Cleveland Research. Ari, please go ahead.
Hi, team. Thanks for taking the question and congrats on the great results. I just want to double-click on the Deutsche Bank cloud deal that was called out in the press release or the Shareholder Letter. I was just hoping if you could provide some more detail on that opportunity. Is that migration complete, or is it just the signing?
And what do you think caused them to pull the trigger, because I know regulated industries, banking, Germany, Europe these are areas that had historically more hesitant to move to cloud. So just wondering if you could please provide some more color on that deal and if you think it could be a beachhead and cause others in these geos and verticals to start moving. Thank you.
Yes. So, Cameron, again. Yes, I was deeply involved with Deutsche Bank for quite some time. In fact, they've been a customer for many years. They have been a data center customer for many years. And we've been speaking about the cloud opportunity and journey with them for quite some time.
But it shows, I think, you nailed it right there, its German bank highly regulated, massive scale like you name it from a requirements perspective they had it for our cloud. And it's a testament to the investments we've made over the last couple of years and performance and scale in regulated things like band fees, specific financial services regulation requirements in Germany that allowed us to open up that door and have that serious conversation about getting them to the cloud.
To answer your question no, we have just started the cloud journey. We've largely -- they checked all the boxes to get them to adopt our cloud and we've started our migration planning so just begin moving their users and data. And that will be a multi-month or multi-quarter journey the size of deployment and complexity that they have as well as how mission-critical applications are for the bank.
I mean they literally are running on us every single day. Many of our customers are saying that our applications are more important than e-mail for getting their work done inside the organization. So it's something that we have to plan out very diligently with them, but they've been incredible partners throughout this exploration of cloud and we are looking forward to having them 100% on the cloud in the upcoming quarters.
[Operator Instructions] Your next question comes from Fred Havemeyer from Macquarie. Fred, please go ahead.
Hi. Thank you. I wanted to ask about your net retention rate because throughout this year you've been posting or discussing strong 130% rather north of 130% cloud net retention rates. I saw in the Shareholder Letter today that you noted that larger customers were topping 140% cloud net or rather net expansion rate.
So I wanted to ask can you help to characterize what's driving that? Is that something that is a seat-based expansion a cross-sell or upsell reach into non-technical departments expansion with new technical departments? Anything to kind of characterize that can help us understand where this growth is coming from would be greatly appreciated.
Fred, appreciate asking the question. Yes the numbers you quoted are correct and I think we've stated in our -- from our Investor Day last year and reiterated some of them in our Shareholder Letter today.
Now if you think about Atlassian's business model it has been historically and continues to be a land and expand motion where we land inside a part of an organization maybe a small team a couple of different teams or even multiple teams across the organization that maybe aren't even coordinated with each other.
And from there they see the incredible value in our products and they expand on a number of vectors. And those vectors are -- they've been a number of seats maybe starting with one small team all the way up until large enterprise deployments such like Deutsche Bank that we talked about with tens of thousands of seats. And so there's a seat aspect where you land and expand there.
We also see that customers expand on a product basis. So they start with one product they then to the value that they've got they come back to Atlassian and discover what other products that we have that can do solve their problems and how well do these products work together, particularly, in cloud where they're deeply integrated. And so that's another one.
We have different additions now with premium and enterprise. And so customers love the functionality and they want to unlock additional functionality in the products. And so they're willing to pay for our premium and enterprise versions as well. I can go on but one I want to touch on is also our third-party application marketplace. We have one of the best marketplaces in enterprise software and customers can easily adopt incremental functionality or whole new areas of functionality in our marketplace.
And so we see expansion across all of those vectors in various ways. And there's not typically one specific part that we see our customers take, but we're very comfortable and feel very great about that going forward given how sticky our products are and how much additional functionality they can unlock across the organization once they start becoming a customer.
Thank you. If I can get another one in here it wouldn't you take up more time. I wanted to also ask about scaling. Because in the Shareholder Letter today I think you also noted that 35,000 user cloud instances are now available to your entire customer base. And if I recall getting to that scale has been a journey and looking across the market some of the other project management tools that are out there have some difficulties really achieving scale for large non-current users.
So I wanted to ask what has that journey been like? And generally what does it take to build such a highly scalable collaborative live project management tool? And would you view that as a competitive moat?
Sure. I can take that question. It's Mike here. Look, there's data testament to R&D teams and specifically the infrastructural engineering teams there in terms of scaling our offerings in the cloud. There's a few things I would point to there. So a reminder for anyone listening. With a single instance of Jira Software in the case that you mentioned there we started our cloud journey at about, I think 1,000 or 2,000 seat range. We expanded to five then to 10. I think we've ended 25 and now we've just 35 and I believe we have 50,000 in early access program. So, continuing to scale a single instance of Jira Software.
At the same time, we've scaled multiple other parts of our back-end infrastructure to allow further increase beyond that amount in a single Jira Software instance. So you see that in our enterprise addition where you get unlimited instances. So you can have lots of 35,000 user instances at the moment. And obviously from an identity and scaling perspective you can go beyond there.
I would say, it's really a testament to our continued investment in our customers and the continued world-leading amount of revenue that we spend on R&D because this stuff is hard. It's just one of those problems that's very difficult. You need a lot of hard work and discipline over a long period of time to continue to work out what parts of the infrastructure are scaling and continue to obviously be ambitious and push that to upwards. We have many, many customers' on-premise and data center who were well beyond the 35,000 limits. So you won't see us stop there. We'll continue to push that limit higher and higher as we work with those larger customers.
Lastly I would say it's a testament to the platform that we've built because most of that scaling doesn't actually happen in the Jira Software world. It happens in the Atlassian cloud platform in our infrastructure layers below that everything from the networking layer all the way through to databases various shared services we have et cetera all have the scale to handle that, whether it's serving videos or whether it's mentioning users. Collaborative software is all about connecting with other people on your team.
So if you mentioned the user and it takes an awfully long time, it's a very poor customer experience you get low customer satisfaction. So it's not just about scaling the sheer numbers that's making sure that all the user experiences happen at scale very, very fast. And there's a huge amounts of smarts in AI and machine learning for example to make sure that when you mention a user, we dig across your 35,000 employees and find the exact person that you're trying to find with a couple of key strokes as fast as we can. So look we spend awful lot of time and effort on that and we'll continue to do so probably reflected in our MER and great cloud numbers and more to come.
Your next question comes from Kash Rangan from Goldman Sachs. Kash, please go ahead.
Hi, thank you very much. I wanted to say congratulations on the quarter, but [Indiscernible] a terrific executive. On that thought, how comfortable are you with the new CFO of Joe's caliber coming in, that you have reset the margins and that we can be very comfortable that you have factored in all possible investments in the company needs to make to achieve this cloud transition? Because I would imagine that our new CFO coming in probably wants to ensure that the Street is level set with respect to margin guide because you have a bag of Microsoft and cloud transition. So I'm just wondering how did Joe get comfortable with the level of investments that have already been spoken for and guided into the model? That's it for me. Thank you very much and congratulations.
Thank you. This is Scott here. I'll answer that. Mike and I have been around for 20 years running -- last year we just celebrated our 20th anniversary in the last few months. And we've been public for seven years. And whilst each individual CFO coming into Atlassian brings a whole bunch of their experience and their opinions around how it should work, the philosophy about how we run the business and how we set guidance and how we interact with you our shareholders in an open and transparent way that is really set from mine at the top. And so, we're really excited for Joe to get here with his deep experience with Microsoft to we know they had their own cloud transition. But I don't expect there to be any material changes to the way we guide, to the way we invest and the way we interact with our shareholders as a result of that. And I'm super excited to have Joe on board. He's going to be a great addition to the team. I'm early excited about his ability to help us allocate capital across the amazing opportunities that we have in front of us. And that's really, really exciting, given he's done that extremely well at his previous positions.
Your next question comes from Michael Turits from KeyBanc Capital Markets. Michael, please go ahead.
Hi. This is Billy on for Michael. Thanks for taking the question. Can you just deliver us an update on the regulatory work you've been doing around the public sector, FedRAMP and maybe different industry verticals? And how much opportunity, you think is out there once you unlock these events?
This is Cameron. I can speak briefly to that. So as we mentioned before, over the last couple of years, actually many years with our cloud platform, we continue to invest in, not just scale, as Mike just mentioned, but all of the regulatory data and compliance requirements that our very, very diverse customer base has. And in that we've been able to knock-off these cloud requirements, and you see this every single quarter and every single quarter as we announce these new capabilities, a new cohort of customers gets unlocked to start their cloud transition.
In addition to that, we do publish all of our future-looking roadmap in this area, up on our public cloud roadmap. And that gives just increasing confidence for our customers, so that they can plan ahead as well as engage with our teams on when they should actually start their migration journey. And that's been a critical part of our overall conversation going forward. So, we've done in the last just 12 months, HIPAA, Banfi, we have all of our SOI compliance and we continue to have additional requirements across the board, and we are continuing to our work on FedRAMP.
Our federal customer base is significant and we do have customers across the federal customer base, all on server and data center today. Great part there is, although, only majority of those agencies actually have cloud-first mandates, like all of them are simply looking for the ability to go to cloud and we continue to invest in our cloud platform to hit up those specific requirements. But it doesn't stop with FedRAMP, there's still many other specific industry-related regulatory efforts that we will continue to invest in.
In addition to that, I do want to call out our Forge platform, which was our new capability to allow Marketplace apps to be run within the Atlassian cloud infrastructure. This has opened up even more opportunity for our customers to build and deploy apps as well as our Marketplace partners to build out and have them basically secured within the cloud platform, giving our customers even more confidence, if they're in highly regulated industries.
Thank you. And that concludes our question-and-answer session. I will now turn the call over to Mike for closing remarks.
Thanks everyone. Just thank you for joining the call. Two small things before we sign-off here. Firstly, congratulations to Scott on his interim CFO role. I think he's done a fine job today. We're super excited to have Joe join to take the wheel. Barrowing any emergencies we look forward to him joining us on our October call.
Secondly, as you saw in our Shareholder Letter, building on the success of the theme 2022 earlier last quarter, we'll be holding unique events now tailored to each of our markets. So, we'll kick things off in September, on the 29th of September in San Francisco in the Chase Center with a Work Management specific event, that we're calling Work Life. So please come check it out and see how teams can work differently together.
With that, thank you everyone for joining our call today. As always, we really appreciate all of your continued support and thoughtful questions. And last but definitely not least, thank you to all the Atlassians on a fantastic year. We will talk to you next quarter.