Abstract
Reviews Cisco System's approach to implementing Oracle's Enterprise Resource Planning (ERP) software product. This case chronologically reviews the diverse, critical success factors and obstacles facing Cisco during its implementation. Cisco faced the need for information systems replacement based on its significant growth potential and its reliance on failing legacy systems. The discussion focuses on where management was particularly savvy in contrast to where it was the beneficiary of good fortune.
Keywords
Citation
CRN is providing full coverage of Cisco Partner Summit 2022. Bookmark this page for the latest news, videos and exclusive videos from the show.
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Cisco Partners: New API-First Strategy Will Help Drive ‘Automation’ And ‘Efficiency’
Partners tell CRN that Cisco’s newly established ‘API-first’ stance may not be ‘sexy’ and will be hard work, but it’s very important to the channel, especially as they begin to build out their own services.
Cisco Security Portfolio Gains New Features, Firewall Aimed At Hybrid Work Protection
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Abstract
Teaching Note for (9-699-022).
Citation
Nolan, Richard L., Robert D. Austin, and Mark J. Cotteleer. "Cisco Systems, Inc.: Implementing ERP TN." Harvard Business School Teaching Note 699-031, October 1998. (Revised June 2001.)
Cisco Systems is a San Jose–based tech conglomerate that makes much of the gear used to power the Internet. Cisco manufactures and sells networking hardware and software, as well as telecommunications equipment and other technological services. Cisco operates through its many successful subsidiaries, acquired since its founding in 1984, with Webex, Jabber, and Jasper among them. In 2021, Cisco was recognized by employees for its response to the pandemic, in which leadership made significant strides toward ensuring its workforce was well cared for, such as making sure a mental health professional was present at company meetings.
Cristina Arias—Cover/Getty Images
Industry
Network and Other Communications Equipment
Market Value ($M)
$207,054
Figures are for fiscal year ended July 31, 2022. Market value as of July 17, 2023.
Key Financials (Last Fiscal Year)
Total Stockholder Equity ($M)
Profit Ratios
Profit as % of Revenues
22.9%
Profits as % of Assets
12.6%
Profits as % of Stockholder Equity
29.7%
Earnings Per Share (Last Fiscal Year)
Earnings Per Share ($)
2.82
EPS % Change (from 2021)
12.8%
EPS % Change (5 year annual rate)
8.2%
EPS % Change (10 year annual rate)
6.6%
Total Return
Total Return to Investors (2022)
-22.4%
Total Return to Investors (5 year, annualized)
7.6%
Total Return to Investors (10 year, annualized)
12.6%
Best Companies
Employees (as of March 2023)
40,415
Job openings (as of March 2023)
646
Benefits
Compressed work weeks
yes
Option to work remotely
yes
Minimum requirement in-office attendance (days per week)
none
Percentage of health care premiums covered
85
Mental health coverage
yes
Free mental health sessions (per year)
10
Free backup childcare time off (days)
-
Maximum $ amount covered for fertility services
$40,000+
Fully paid maternal leave (days)
65
Fully paid paternal leave (days)
65
Fully paid adoptive leave (days)
65
Maternal leave in addition to regular time off (days)
65
Paid days off for volunteering
yes
Diversity
% African-American/Black
6%
% Native American/Alaska Native
-
% Native Hawaiian/Pacific Islander
-
America's Most Innovative Companies
World's Most Admired Companies
Sector
Computers and Communication
Industry
Network and Other Communications Equipment
Use of Corporate Assets
-
Long-Term Investment Value
-
Quality of Products/Services
-
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