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Exam Code: ITILSC-OSA Practice exam 2022 by Killexams.com team
ITILSC-OSA ITIL Service Capability Operational Support and Analysis

Exam Type : Multiple choice examination questions
Number of Questions : Eight questions per paper
Passing Marks : 28 marks required to pass (out of 40 available) - 70%
Time : 90 minutes duration
Closed book.

The ITIL Intermediate Qualification: Operational Support and Analysis (OSA) Certificate is a freestanding qualification but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications. The ITIL Certificate in Operational Support and Analysis is intended to enable the holders of the certificate to apply OSA practices in resolution and support of the service management lifecycle and specifically in the following key ITIL process, role and function areas:
• Event management
• Incident management
• Request fulfilment
• Problem management
• Access management
• Service desk
• Technical management
• IT operations management
• Application management

Learning Unit OSA01: Introduction to operational support and analysis
Blooms Level 2 Objectives – Full understanding of Operational Support and Analysis (OSA) terms and core concepts.
• The value to the business of OSA activities
• The lifecycle within the OSA context
• Optimizing service operation performance.
Learning Unit OSA02: Event management
Blooms Level 4 Objectives – The knowledge, interpretation and analysis of event management principles, techniques and relationships and the application of them to the operation of effective service solutions.
• The event management process inclusive of its design strategy, components, activities and operation including its organizational structure, as well as any interfaces with other processes
• Efficient event management and provision of examples showing how it is used to ensure service quality within OSA
• The benefits and business value that can be gained from event management. Learning Unit OSA03: Incident management Blooms Level 4 Objectives – The knowledge, interpretation and analysis of incident management principles, techniques and relationships and the application of them to the support and operation of effective service solutions.
• The incident management process inclusive of its components, activities and operation including its organizational structure, as well as any interfaces with other processes
• The measurement model and the metrics that would be used to support incident management within OSA practices
• The benefits and business value that can be gained from incident management. Learning Unit OSA04: Request fulfilment
Blooms Level 4 Objectives – The knowledge, interpretation and analysis of request fulfilment principles, techniques and relationships and the application of them to the support and operation of effective service solutions
• The request fulfilment process inclusive of its components, activities and operation including its organizational structure, as well as any interfaces with other processes
• The measurement model and the metrics that would be used to support incident management within OSA practices
• The benefits and business value that can be gained from request fulfilment as related to OSA.
Learning Unit OSA05: Problem management
Blooms Level 4 Objectives – The knowledge, interpretation and analysis of problem management principles, techniques and relationships and the application of them to the support and operation of effective service solutions.
• The end-to-end process flow for problem management inclusive of problem analysis techniques, error detection, components, activities and operation including its organizational structure, as well as any interfaces with other processes
• A measurement model and the metrics that would be used to support problem management within OSA practices
• The benefits and business value that can be gained from problem management.

Learning Unit OSA06: Access management
Blooms Level 4 Objectives – The knowledge, interpretation and analysis of access management principles, techniques and relationships and the application of them to the support and operation of effective service solutions.
• The end-to-end process flow for access management process inclusive of components, activities and operation including its organizational structure, as well as any interfaces with other processes
• A measurement model and the metrics that would be used to support access management within OSA practices
• The benefits and business value that can be gained from access management as related to OSA. Learning Unit OSA07: The service desk
Blooms Level 4 Objectives – The knowledge, interpretation and analysis of service desk principles, techniques and relationships and the application of them to the support and operation of effective service solutions.
• The complete end-to-end process flow for the service desk function inclusive of design strategy, components, activities and operation, as well as any interfaces with other processes or lifecycle phases
• The service desk validation components and activities (e.g. service desk role, organizational structures, challenges, issues safeguards, etc.) and how these test components are used to ensure service quality within OSA
• A measurement model and the metrics that would be used to support the service desk function within OSA practices.
Learning Unit OSA08: Functions and Roles
Blooms Level 4 Objectives – The knowledge, interpretation and analysis of OSA principles, techniques and relationships and the application of them to the support and operation of effective service solutions
• The end-to-end process flow for OSA functions (i.e. technical management, IT operations management, and applications management) inclusive of design strategy, objectives, components, activities, roles and operation including its organizational structure, as well as any interfaces with other processes
• The roles within each OSA process and generic roles
• The benefits and business value that can be gained from functions as related to OSA.
Learning Unit OSA09: Technology and implementation considerations
Blooms Level 4 Objectives – The knowledge, interpretation and analysis of technology and implementation and the application of them for the effective management of OSA.
• Technology requirements for service management tools and where/how they would be used within OSA for process implementation
• What best practices should be used in order to alleviate challenges and risks when implementing service management technologies

Exam Objectives | exam Outline
Candidates can expect to gain competence in the following areas upon successful completion of the education and examination components related to this certification:
• The value to the business of OSA activities
• How OSA activities support the service lifecycle
• Optimizing service operation performance
• How the processes in OSA interact with other service lifecycle processes
• How to use the OSA processes, activities and functions to achieve operational excellence
• How to measure OSA
• The importance of IT security and its contributions to OSA
• Understanding the technology and implementation considerations surrounding OSA
• The challenges, critical success factors (CSFs) and risks associated with OSA
• Specific emphasis on the service operation lifecycle processes and roles included in:
o Event management, which defines any detectable or discernible occurrence that has significance for the management of the IT infrastructure or the delivery of an IT service
o Incident management, which has the capability to bring services back to normal operations as soon as possible and according to agreed service levels
o Request fulfilment, which fulfils a request providing quick and effective access to standard services which business staff can use to Excellerate their productivity or the quality of business services and products
o Problem management, which prevents problems and resulting incidents from happening, eliminating recurring incidents and minimizing the impact of incidents that cannot be prevented
o Access management, which grants authorized users the right to use a service while preventing access to non-authorized users.
• Operational activities of processes covered in other lifecycle stages such as:
o Change management
o Service asset and configuration management
o Release and deployment management
o Capacity management
o Availability management
o Knowledge management
o Financial management for IT services
o IT service continuity management.
• Organizing for service operation which describes roles and functions to be performed within the service operation and support such as service desk, technical management, IT operations management and application management.

ITIL Service Capability Operational Support and Analysis
Exin Operational certification
Killexams : Exin Operational certification - BingNews https://killexams.com/pass4sure/exam-detail/ITILSC-OSA Search results Killexams : Exin Operational certification - BingNews https://killexams.com/pass4sure/exam-detail/ITILSC-OSA https://killexams.com/exam_list/Exin Killexams : Chamber leader earns elite certification

Published August 06. 2022 10:48AM

Robert S. Carl Jr., Schuylkill Chamber of Commerce president & CEO, has been designated as a Certified Chamber Executive by ACCE, the Association of Chamber of Commerce Executives.

ACCE is an association based in Alexandria, Virginia, that has over 1,600 chambers of commerce and related business and economic development organizations as members, representing more than 9,000 professionals in the industry.

The CCE program assesses and tests the applicant’s knowledge of core chamber management areas - management, planning and development, membership, communications and revenue and operations. Chamber professionals who are designated CCEs earned this prestigious recognition through hard work, countless hours of dedication to their field and leadership of their chamber to achieve the chamber’s goals.

“In the past year, these chamber leaders invested many hours in their professional development to earn their CCE designation,” said Matt McCormick, CCE, IOM, president of the Columbia Chamber of Commerce (Mo.) and CCE Commission chairman. “We commend their achievement and are very proud to have them join a long tradition of professional excellence.”

Carl is one of eight chamber professionals to earn the Certified Chamber Executive designation in 2022. These leaders represent chambers of commerce in seven states, including Alabama, Florida, Kentucky, Pennsylvania, Tennessee and Virginia, as well as the Canadian province Nova Scotia.

The first CCE designation was conferred more than 40 years ago. It is recognized as the highest, and most elite, professional designation in the chamber of commerce profession. It’s the only globally recognized certification program exclusive to the chamber of commerce industry.

Learn more by visiting www.ACCE.org/CCE.

Carl Jr.

Sat, 06 Aug 2022 02:51:00 -0500 en-US text/html https://www.tnonline.com/20220806/chamber-leader-earns-elite-certification/
Killexams : Rently Achieves SOC2 (Type II) Security Certification

Demonstrates Commitment to Best-in-Class Operational Data Privacy Standards

LOS ANGELES and CAMARILLO, Calif., Aug. 2, 2022 /PRNewswire/ -- Rently, the leader in self-touring and smart home technology solutions, has successfully completed the rigorous Service Organization Control 2 (SOC2) Type II Certification, verifying that the company has the highest level of operational security controls in place to safeguard renter and operator data.

Making every rental smart (PRNewsfoto/Rently)

Rently is committed to providing self-guided touring and smart home technology with best-in-class security features.

Established by the American Institute of Certified Public Accountants (AICPA), the SOC2 Type II Certification reviews how a company manages cloud-based data.

The certification is awarded to companies whose organization-wide policies and processes achieve stringent benchmarks in the following 5 trust areas: security, availability, processing integrity, confidentiality, and privacy.

"At Rently, we recognized early on that data security is a top concern for our customers," said Andre Sanchez, Rently's Chief Operating Officer. "We engineered our smart home technology solution with that in mind.  Our SOC2 certification proves that incorporating strict data management rules throughout our organization, from the start, was a wise approach, and now we are pleased to offer our customers confirmation that their data is private and secure."

Rently's SOC2 Type II Certification was issued after a year-long audit that took place between April 2021 and March 2022.  Auditors reviewed all of Rently's operational departments, including research and development, engineering, product, customer support, operations, human resources, accounting, IT, sales, and client success.

Rently is committed to providing renters, property managers, and rental housing operators with best-in-class technology with the highest security features and will repeat the SOC2 Type II certification review every 6 months.

For additional information about Rently's comprehensive security features, click here.

Contact: Becca Nevarrez
Director, Marketing
becca@Rently.com
Or media@rently.com

About Us

Rently is the leader in self-touring and smart home technology. We offer best-in-class proptech solutions for the rental housing industry. We combine top-tier hardware with an innovative software platform that allows real estate operators to optimize their leasing efficiency and expand revenue opportunities. Rently.com

Cision

View original content to download multimedia:https://www.prnewswire.com/news-releases/rently-achieves-soc2-type-ii-security-certification-301596752.html

SOURCE Rently

Tue, 02 Aug 2022 01:00:00 -0500 en-US text/html https://finance.yahoo.com/news/rently-achieves-soc2-type-ii-130000416.html
Killexams : UAHT offers cybersecurity certification By submitted, 08/1/22 7:43 PM

HOPE/TEXARKANA – The University of Arkansas Hope-Texarkana will offer a new Certificate of Proficiency (CP) in Cybersecurity and a new CP in IT Technician beginning this fall. The certificates are designed to lead to an Associate of Applied Science Degree in Information Technology.

The CP in Cybersecurity is a partnership in the CyberLearn Network consortium led by the University of Arkansas at Little Rock. The consortium will allow sharing of curriculum and instructional resources to provide cybersecurity programs across the state. According to the Bureau of Labor Statistics (BLS), cybersecurity is expected to see a 33% industry projection over the next decade, and the expected starting salary is $50,000.

The CP in IT Technician will prepare students to take the CompTIA A+ certification exam. This certification is the industry standard for establishing a career in IT and is the preferred qualifying credential for technical support and IT operational roles. According to CompTIA, it is the only industry-recognized credential with performance-based skills to prove competency. The BLS projects the overall employment of computer support certified to grow 9% from 2020 to 2030, and the expected starting salary is $30,000 to $40,000.

Courses in the programs include:

  • Computer Maintenance I and II
  • Ethics in Technology
  • Principles of Information Security
  • Networking Essentials
  • And more!

To register for classes, contact the Purtle Advising Center at 870-722-8124 or email pac@uaht.edu.

Mon, 01 Aug 2022 09:19:00 -0500 text/html https://hopeprescott.com/2022/08/01/uaht-offers-cybersecurity-certification/
Killexams : Monro CEO Credits ‘Operational Improvements’ for Sales Boost

Monro, Inc. announced financial results for its first quarter, ending June 25, 2022, and reported that sales increased 2.3% to $349.5 million, as compared to $341.8 million for the first quarter of the fiscal year ending March 26, 2022.

During the first quarter of fiscal 2023, the company opened three stores and closed four stores. Monro ended the quarter with 1,303 company-operated stores and 80 franchised locations.

“Our first-quarter results demonstrate clear progress in our strategy to Excellerate our small or underperforming stores through our staffing initiatives,” says Mike Broderick, president and CEO. “Our retail locations delivered comparable store sales growth of approximately 3%, driven by outsized comparable store sales growth of 15% in approximately 300 small or underperforming stores. This acceleration is a direct result of the labor capacity improvements we’ve made to meet customer demand. We are now in the final stages of our technician hiring efforts. Operational improvements in our in-store execution represent our greatest opportunity and are in our control. Properly training our technicians, between front-of-shop and back-of-shop, allocating resources for shop investments and delivering an outstanding guest experience will be critical to meeting our mid-single digit comparable store sales growth expectations.

“While comparable store sales in our 300 small or underperforming stores were up nearly 10%, softness in consumer demand in our remaining locations resulted in a decrease in preliminary comparable store sales of less than 1% for fiscal July. With our staffing initiatives almost complete, we are carefully managing expenses in the business, which we expect to drive profitability. As we continue to capture productivity improvements from our technician staffing investments, we expect to deliver better results as fiscal 2023 progresses”, Broderick said.

He added that Monro successfully completed the divestiture of its “non-core” wholesale and tire distribution assets to American Tire Distributors (ATD) for a total transaction value of $102 million. In the report, Monro says the supply agreement, which provides for tire distribution directly to its stores, will Excellerate the company’s tire availability and is expected to allow Monro locations to “be a better seller of tires at higher margins.”

“We are pleased that our partnership with ATD is off to a great start, giving us much better availability of tires, quicker delivery and better pricing. Aside from the cash flow generated from this transaction, it has sharpened our focus on our retail store operations. We will concentrate all of our energy and resources on our core strength as a retailer,” he says. “The proceeds received from the divestiture, excess cash being generated by our retail operations and the strength of our balance sheet allows us to continue to return capital to our shareholders as we pursue our growth strategy.”

Q1 Financial Results

In its earnings report, Monro says it had a total sales increase for the first quarter of $7.7 million, resulting from a comparable store sales increase of 0.4% for the period and an increase in sales from new stores of $11 million, primarily from exact acquisitions. This compares to an increase in comparable store sales of 34.5% in the prior year period. Monro says comparable store sales increased 2.8% in the company’s retail locations, driven by a 15% comparable store sales increase in approximately 300 of the company’s small or underperforming stores.

Monro says its fiscal first quarter financial performance includes the results of its divested wholesale and tire distribution assets through June 16th, which is before it completed the sale of its Tires Now distribution centers to ATD.

According to the financial report, retail comparable store sales increased approximately 5% for tires and front end/shocks, 2% for brakes and 1% for maintenance services compared to the prior year period. Retail comparable store sales decreased approximately 2% for alignments compared to the prior year period. Gross margin decreased 180 basis points to 35% in the first quarter of fiscal 2023 from 36.8% in the prior year period. The decrease was primarily due to an incremental investment in technician headcount and wages to support current and future sales growth. The company says it estimates that this incremental investment impacted gross margin by 200 basis points in the first quarter. In addition, lower than expected comparable store sales growth also resulted in higher fixed distribution and occupancy costs as a percentage of sales.

Monro says material costs as a percentage of sales improved year over year driven by higher selling prices and a mix shift towards higher margin service categories.

Total operating expenses for the first quarter of fiscal 2023 were $95.9 million, or 27.4% of sales, as compared to $98 million, or 28.7% of sales in the prior year period. The year-over-year decrease was primarily due to a $1.2 million gain on the sale of the company’s wholesale locations and tire distribution assets, net of closing costs and costs associated with the closing of a related warehouse in the first quarter of fiscal 2023 and $3.9 million in one-time litigation settlement costs in the prior year period.

Operating income for the first quarter of fiscal 2023 was $26.3 million, or 7.5% of sales, as compared to $27.9 million, or 8.2% of sales in the prior year period. Income tax expense in the first quarter of fiscal 2023 was $8.1 million, or an effective tax rate of 39.6%, compared to $5.3 million, or an effective tax rate of 25.4% in the prior year period. The increase in effective tax rate was primarily due to discrete tax impacts related to the divestiture of the company’s wholesale tire locations and tire distribution operations as well as the revaluation of deferred tax balances due to changes because of the divestiture.

Outlook

Monro says it is not providing fiscal 2023 financial guidance at this time but will provide perspective on its outlook for fiscal 2023 during its earnings conference call.

Thu, 04 Aug 2022 02:00:00 -0500 en-US text/html https://www.tirereview.com/monro-operational-improvements/
Killexams : Astrix Security Achieves SOC 2 Type 2 Certification Five Months After Emerging from Stealth

The audit verifies that Astrix's App-to-App Integration Security solution complies with the highest security principles

TEL AVIV, Israel, July 28, 2022 /PRNewswire/ --  Astrix Security, the first solution securing app-to-app integrations, today announced that it has successfully completed a System and Organization Controls (SOC) 2 Type 2 compliance audit. Conducted by a Big Four audit firm, the compliance audit reviewed Astrix's App-to-App Integration Security solution, which protects enterprises as they connect to third-party integrations across their XaaS critical systems, along with all security controls and practices, and found no deficiencies.

A SOC 2 Type 2 certification verifies that the company's information security practices and processes meet the trust principles criteria for security, availability, processing integrity, confidentiality, and privacy. In today's cyber threat landscape, the audit also demonstrates a company's compliance with critical security policies over an extended period of time.

"We have always held ourselves to the highest standard of security, which is why we invested significant effort and resources into achieving this milestone, and we are proud to have done this so soon after our launch," said Alon Jackson, CEO and Co-Founder of Astrix. "Receiving this certification demonstrates our ability to offer our customers the highest quality solutions to protect them from the sprawling new attack surface of app-to-app connectivity."

Astrix launched from stealth in February 2022 with a $15 million seed round led by Bessemer Venture Partners and F2 Venture Capital, with participation from Venrock and numerous cybersecurity angel investors. Co-founded by CEO Alon Jackson and CTO Idan Gour, Astrix enables organizations to unleash the power of integration and automation by securing their critical systems as they continuously connect with third-party applications. The agentless, easy-to-deploy solution provides security teams with holistic visibility into all their app-to-app connections, and instantly detects and mitigates integration threats with automated remediation workflows, all while continuously minimizing third-party exposure with zero-trust policies and automated enforcement guardrails.

"Successfully meeting the strenuous SOC 2 standards with zero exceptions listed is a momentous achievement for any company, let alone one that emerged from stealth just five months ago," said Achiad Alter, VP Operations of Astrix. "Not only does it reflect Astrix's top-notch solution, but it also recognizes our internal commitment to adhering to industry best practices from day one."

About Astrix

Founded in Tel Aviv in 2021, Astrix Security protects cloud-first companies' growing third-party app interconnectivity against the clear and imminent threat of service supply chain attacks. By leveraging their unique "attacker" point of view, Astrix ensures enterprises' cloud services securely connect to their critical systems, enabling them to safely unleash the power of app-to-app integration and automation. The agentless, easy-to-deploy solution provides security teams with holistic visibility into all their app-to-app connections and instantly detects and mitigates integration threats with automated remediation workflows, while continuously minimizing third-party exposure with zero-trust policies and automated enforcement guardrails. Astrix's rapidly expanding team is made up of subject matter experts and was founded by veterans of the Israel Defense Forces' 8200 military intelligence unit CEO Alon Jackson and CTO Idan Gour. Astrix is backed by leading investors Bessemer Venture Partners, F2 Venture Capital, and Venrock.

Press Contact
Allison Grey
Headline Media
allison@headline.media
323 283 8176

View original content:https://www.prnewswire.com/news-releases/astrix-security-achieves-soc-2-type-2-certification-five-months-after-emerging-from-stealth-301595305.html

SOURCE Astrix Security

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Thu, 28 Jul 2022 01:00:00 -0500 text/html https://www.benzinga.com/pressreleases/22/07/n28245293/astrix-security-achieves-soc-2-type-2-certification-five-months-after-emerging-from-stealth
Killexams : Illinois & Montana colleges receive KECO, SCRS tool & training package

The Society of Collision Repair certified (SCRS) and KECO Body Repair Products have announced the recipients of a tool and training package to two collision industry educational institutions — an exciting decision for future repairers that exceeds the initial plan to only provide one school with the package.

College of Lake County – Grayslake Campus (CLC)’s Automotive Collision Repair program and City College, Montana State University Billings’ Collision Repair & Refinishing Technology program were each awarded a KECO Level 2 Glue Pull Repair System + On-Location Training. Alliance of Automotive Service Providers of Illinois (AASP-IL) Executive Director Julie Lombardo nominated the College of Lake County program. Montana Collision Repair Association (MCRA) Executive Director Mariah Litton nominated the MSU Billings program.

When KECO President Chris White announced the programs he picked during the July 2022 SCRS open board meeting in Pittsburgh, Pennsylvania he said he was impressed by the high caliber of submissions.

“All of the submissions were compelling,” White said. “I wanted to choose a large market and a small market.”

The $6,000 tool and training package will be given away to an institution every quarter. Schools are nominated by SCRS Affiliate Associations who were encouraged to nominate schools in their market that are delivering valuable programs for their members through an online submission process and selected by KECO, according to an SCRS news release.

The objective of the program is to help provide back to the industry and connect schools and future technicians with associations and collision repair centers. The on-location training at the selected schools is open to association members as space permits.

KECO has also decided to offer a 30% discount on the system for all educational institutions.

CLC’s first collision repair course was delivered in the fall of 1977, “Auto Body Repair 1,” under the Auto Body Repair (ABR) program. By the fall of 2008, the program offered a two-year associate degree program and four specialty certificates with Octavio Cavazos taking the helm as the first full-time instructor to lead the program.

By 2010, the ABR program course offerings expanded to include the delivery of both day and night course schedules and, in 2013, the program shifted to “Automotive Collision Repair Technology (ACR)” with an updated course lineup. The ACR program curriculum includes I-CAR curriculum, manufacturer-specific repair procedures, and follows the NATEF Collision Repair Tasks for all areas of collision repair.

“The ACR program is constantly improving,” Lombardo said in the release. She said the latest technologies included in the curriculum are detailing out water-borne refinishing, aluminum panel repair processes and aluminum welding as well as advanced driver assistance systems (ADAS) training.

“We moved away from stud pulling many years ago because it wasn’t the proper procedure for today’s advanced vehicles,” Cavazos said in the release. She now serves as the department chair in addition to being an instructor.

“We haven’t had a proper repair procedure for dent pulling since moving away. After researching, we discovered glue pulling is now the viable repair method. In order to safely teach dent repair to our students, we decided this was the method we would go with. In implementing this into the curriculum, we selected KECO’s system because it was versatile and best equipped to deliver dent pulling at an educational facility. With KECO equipment, we can introduce, instruct, and master the skill in a short period of time.

“The fact that our training program has also been selected in return by KECO only proves that it is as innovative and advanced as we strive to achieve. Besides being chosen, the training we are receiving from them is an opportunity that is truly priceless. Long after that day, the impact of this training will be felt. As our students begin their careers, they will have the opportunity to take this hands-on manufacturing training into the industry, and our instructors will be able to teach it to the next generation of students for years to come.”

There are two other full-time program instructors – David Garcia and Donald Myers – who are now supported by five adjuncts that come from various backgrounds in the collision repair industry.

“AASP-I is committed to the cutting-edge technological advancement of the collision repair industry,” AASP-I President Bob Gottfred said in the release. “The synergies represented in introducing the KECO Advanced Glue Pulling System at the College of Lake County are emblematic. Merging high-end technical training at the college level prepares graduating students with the knowledge to hit the ground running in their careers. It is a win-win for shop owners and apprentices as well. Helping to provide training and career paths for new dedicated, quality collision repair technicians is a paramount priority of AASP-I. We are delighted to know that SCRS and KECO are providing the framework for this, and to work with the fantastic team at CoLC to advance our common goals.”

In the fall of 2020, the ACR program launched its apprenticeship program in partnership with Collision Engineering.

The nomination from MCRA for MSU Billings stood out to White because its Collision Repair & Refinishing Technology program is the only remaining collision repair program in Montana.

“Mr. Steve Wodrich has worked extremely hard to cultivate a program that creates top-notch collision repair professionals,” Litton said in the release. “This requires immense efforts on his part. Steve works tirelessly to not only recruit new students to the program but to help his current students excel. Steve is constantly meeting with Collision Repair Facility owners and managers to discuss the structure of his program. He works relentlessly to make sure his program is top-notch. This, in part, requires Steve to rely on the generosity of donors to help provide funding and equipment. When Steve is lacking funding or equipment, he makes up for it by providing the highest caliber educational experience possible.”

Litton described Wodrich as being “diligent” about connecting and working with the MCRA to ensure his students are trained to meet the needs of any collision repair facility they work at after graduating from his program.

“Mr. Wodrich’s dedication to teaching his students how to be masters of their craft is clear in their success within the industry and at Skills USA. Collision Repair facility owners and manners are constantly singing Steve’s praises. Saying that his students are well prepared, professional, and well versed on the importance of following OEM guidelines. Steve makes a point of engraining the need to perform safe and proper repairs for all his students.”

Litton added that in addition to being excellent candidates for employment – with a focus on safe and proper repairs – students who have attended the City College MSU Billings Collision Repair & Refinishing Technology are often the top-tier competitors at Skills USA, including Dylan Miller, who claimed first in Automotive Refinishing Technologies at this year’s competition.

“Steve works extremely hard to ensure his students have access to all of the current OEM repair procedures, I-CAR training procedures, and equipment” despite having the largest budget to allocate for equipment, she said.

Wodirch thanked SCRS and KECO for choosing MSU Billings’ auto body program to receive the tools and training. “The biggest struggle I face in running this program is having enough budget to get the latest tools and training possible. If it were not for the generosity of companies like KECO I do not know how I would be able to maintain the resources needed to continue training future technicians. This will be a tremendous help to us as we move forward.”

SCRS Board Chairman Bruce Halcro SCRS, who also owns Capital Collision in Helena, Montana and is a past MCRA chairman, said he’s “beyond excited” for students in his home state.

“This is a great opportunity to have some of the latest repair technology available for students in Montana, and Chris and his team at KECO are doing a great service to the collision industry in making their equipment available to the students preparing for a future in our industry. I’m grateful we can be a part of it at SCRS, and I’m really excited for Steve and his school. Great job to Mariah for the thoughtful nomination of City College.”

The KECO Level 2 GPR System is a complete solution from rough out to finish in dent repair, according to the release. The system works equally well on both steel and aluminum panels. The surface area and variety of shapes in the pulling tabs create the “least invasive and most efficient” dent repair possible today while also not creating collateral damage during repairs.

The system allows large dents to be efficiently reduced to a ready-for-glaze state and small hail-type dents to be brought to a filler-less level and ready for paint.

The KECO 6C Process is the foundation for the one-day training course that will enable students to become effective GPR technicians, the release states. The KECO metal manipulation theory is rooted in the concept of creating metal flow through efficient movement of low areas and the simultaneous reduction of high areas of the dent. The in-classroom theory will be proven hands-on in the shop immediately following the classroom presentation.

The next school(s) selected will be announced by SCRS during the 2022 SEMA Show in Las Vegas, Nevada.

For more information about SCRS, or to join as a member, visit scrs.com, call 1-877-841-0660, or send an email to info@scrs.com.

IMAGES

Featured image: The Society of Collision Repair certified logo over its SEMA 2017 booth. (John Huetter) 

(Left to right) KECO President Chris White, SCRS Chairman Bruce Halcro, and SCRS Executive Director Aaron Schulenburg during the board’s July 20 open meeting. 

Slide detailing KECO’s Level 2 Glue Pull Repair System provided for use by SCRS.

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