After successfully rolling out and bedding in its cloud-based human resource (HR) and finance system, the Financial Ombudsman Service (FOS) is now digging into its functionality.
In November 2021, alongside service partner IBM, the FOS completed the roll-out of the system from Workday and moved into a new phase of using the software, which set out to replace about 14 separate systems as a bedrock of its digital transformation.
Nicola Wadham, CIO at the Financial Ombudsman Service, told Computer Weekly that the service was already seeing the benefits of replacing multiple systems with a single cloud service, which she described as “the power of one”.
“We are up and running – we are stable, paying people and we have got through the key moments,” she said.
The organisation has also set a timeframe for pulling out of its datacentre, with all systems in the cloud. “The legacy systems are awaiting the executioner now. We have archived what we have to do and have a datacentre exit project,” said Wadham.
Set up in 2001 by MPs, the Financial Ombudsman Service settles disputes between consumers and financial services providers. It is contacted by more than one million people each year.
It is planning to digitally transform its entire back office, with Workday’s cloud-based software a foundation stone. The roll-out of Workday at the FOS was far from standard, coming as it did during the Covid-19 lockdown when people were forced to work remotely.
“In usual circumstances you would have in-person drop-in centres, floor walkers and the swivel chair to allow you to ask people how to do things,” said Wadham. “Instead, we had virtual drop-in clinics and good support information.” The FOS now has a hybrid working pattern where staff are in four days every fortnight.
But implementation is only ever half the task, according to Wadham. “It can go horribly wrong, as we all know, but it is the usage of the system and its exploitation where the gold is,” she said.
Three groups of users at the FOS will benefit from the new HR and finance system. Professional users who work in the finance and HR departments will be required to do less double-checking, less manual work, and processes that would normally require two people will now require one. This will reduce processing times significantly.
Meanwhile, managers can use the system for onboarding workers, ending employment contracts or doing appraisals. They will be able to see more information about their workforce than they used to, and do more self-service, according to Wadham.
“We are now transitioning to the continuous improvement phase. There is a lot of good [functionality] out of the box, but you have to discover it, which is something we have to work on”
Nicola Wadham, Financial Ombudsman Service
The organisation is educating managers about the functionality available to them so they can get more out of the system. “It’s about helping them understand how to do the action and making sure they have got the right guide. Now we are back in the office, we are able to promote and advertise clinics that help people get on their way,” said Wadham.
It is also focusing on getting staff across the board to use the new systems, which is a challenge when they have used the same systems for decades. In the past, all these users were interacting with different systems, accessing different pockets of data.
“This is an important part of the wider digitisation strategy because you have to get your staff interacting with the new technology,” said Wadham.
Once staff begin to use the system, they can discover the less obvious, but valuable, functionality, or “the gold”, according to Wadham.
“We are now transitioning to the continuous improvement phase. There is a lot of good [functionality] out of the box, but you have to discover it, which is something we have to work on.”
The FOS is also using Workday Innovation Services, of which there are 24 available. The FOS has already adopted eight of them.
For example, it has implemented Workday Everywhere, which offers integration with Microsoft Teams so users don’t have to leave Workday to use Teams.
It is also using Workday Assistant, a chatbot that uses natural language to help staff complete tasks through voice requests, such as booking holidays or finding their pay slips. “I am hoping users will adopt that because it is going to make things quicker,” said Wadham.
Wadham and her team are currently looking at an interview scheduling function, which would allow candidates to schedule interview slots without telephoning. “This is niche, but powerful,” she said.
In the longer term, the FOS plans to use the system for workforce planning. “This is big for us, because we are demand-led and it helps us understand the make-up of our workforce, provide case work to the right people and ensure that our people have the right skills,” said Wadham.
The Workday-based transformation of the back office follows the FOS’s project to put its core front-end systems, such as its case management system, in the cloud.
It has used Microsoft Dynamics 365 for its case work since 2019. It is currently transitioning its case work system support arrangements to IT services provider Tata Consultancy Services and is building a consumer-focused portal with the supplier.
The MarketWatch News Department was not involved in the creation of this content.
Jul 26, 2022 (AmericaNewsHour) -- Key Companies Covered in the Cloud Integration Market Research are IBM, SAP, Oracle, Microsoft, Information Builders, Tailend, Boomi, MuleSoft, Informatica, and other key market players.
CRIFAX added a new market research report on 'GlobalCloud Integration Market, 2021-2030'to its database of market research collaterals consisting of overall market scenario with prevalent and future growth prospects, among other growth strategies used by key players to stay ahead of the game. Additionally, exact trends, mergers and acquisitions, region-wise growth analysis along with challenges that are affecting the growth of the market are also stated in the report.
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The growth of the global Cloud Integration market is majorly driven by increasing number of technical innovations and overall digital transformation in numerous industries throughout the world. The growth of economies through digitalization is one of the significant factors that are driving big giants to invest highly in digital transformation to change their business models in order to get value-producing opportunities and stay ahead of their competitors along with improving the consistency and quality of their services. From artificial intelligence, augmented reality and virtual reality to internet of things, the growing number of internet-connected devices around the world are contributing to the growth of the global Cloud Integration market.
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The development in ICT industry on the back of growing number of internet users and data communication devices as well as networks is estimated to create significant opportunities in the global Cloud Integration market throughout the forecast period (2021-2028). Geographically, the highest internet penetration was recorded in the North America region, followed by Europe during mid-2019.
According to the statistics provided by the Internet World Stats, there were an estimated 4,536,248,808 internet users around the world in the mid-2019.Rising number of internet users and the overall increase in research and development activities in information and communication technology sector are some of the notable factors that are estimated to boost the demand for Cloud Integration in upcoming years.
However, with rapidly changing technologies, companies need to keep up with these changes to attain significant advantage over their competitors in the market. In order to achieve this, it is important for them to train their professionals on timely basis. Not only will it help the marketers to stay ahead in their business but it will also help them to discover new applications from it.
Furthermore, to provide better understanding of internal and external marketing factors, the multi-dimensional analytical tools such as SWOT and PESTEL analysis have been implemented in the global Cloud Integration market report. Moreover, the report consists of market segmentation, CAGR (Compound Annual Growth Rate), BPS analysis, Y-o-Y growth (%), Porter's five force model, absolute $ opportunity and anticipated cost structure of the market.
CRIFAX is driven by integrity and commitment to its clients and provides cutting-edge marketing research and consulting solutions with a step-by-step guide to accomplish their business prospects. With the help of our industry experts having hands on experience in their respective domains, we make sure that our industry enthusiasts understand all the business aspects relating to their projects, which further improves the consumer base and the size of their organization. We offer wide range of unique marketing research solutions ranging from customized and syndicated research reports to consulting services, out of which, we update our syndicated research reports annually to make sure that they are modified according to the latest and ever-changing technology and industry insights. This has helped us to carve a niche in delivering 'distinctive business services' that enhanced our global clients' trust in our insights and helped us to outpace our competitors as well.
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IBM Research’s Deep Search product uses natural language processing (NLP) to “ingest and analyze massive amounts of data—structured and unstructured.” Over the years, Deep Search has seen a wide range of scientific uses, from Covid-19 research to molecular synthesis. Now, IBM Research is streamlining the scientific applications of Deep Search by open-sourcing part of the product through the release of Deep Search for Scientific Discovery (DS4SD).
DS4SD includes specific segments of Deep Search aimed at document conversion and processing. First is the Deep Search Experience, a document conversion service that includes a drag-and-drop interface and interactive conversion to allow for quality checks. The second element of DS4SD is the Deep Search Toolkit, a Python package that allows users to “programmatically upload and convert documents in bulk” by pointing the toolkit to a folder whose contents will then be uploaded and converted from PDFs into “easily decipherable” JSON files. The toolkit integrates with existing services, and IBM Research is welcoming contributions to the open-source toolkit from the developer community.
IBM Research paints DS4SD as a boon for handling unstructured data (data not contained in a structured database). This data, IBM Research said, holds a “lot of value” for scientific research; by way of example, they cited IBM’s own Project Photoresist, which in 2020 used Deep Search to comb through more than 6,000 patents, documents, and material data sheets in the hunt for a new molecule. IBM Research says that Deep Search offers up to a 1,000× data ingestion speedup and up to a 100× data screening speedup compared to manual alternatives.
The launch of DS4SD follows the launch of GT4SD—IBM Research’s Generative Toolkit for Scientific Discovery—in March of this year. GT4SD is an open-source library to accelerate hypothesis generation for scientific discovery. Together, DS4SD and GT4SD constitute the first steps in what IBM Research is calling its Open Science Hub for Accelerated Discovery. IBM Research says more is yet to come, with “new capabilities, such as AI models and high quality data sources” to be made available through DS4SD in the future. Deep Search has also added “over 364 million” public documents (like patents and research papers) for users to leverage in their research—a big change from the previous “bring your own data” nature of the tool.
The Deep Search Toolkit is accessible here.
IBM-owned, Melbourne-based cloud integrator SXiQ has completed migration services for Bega Cheese as part of its $560 million acquisition of rival dairy giant Lion Dairy & Drinks.
Bega bought Lion Dairy & Drinks in late 2020, which owns brands, such as Dairy Farmers, Yoplait, Big M, Dare, Masters, Juice Brothers, Daily Juice, and Farmers Union iced coffee.
Bega Cheese chief information officer Zack Chisholm said in a statement that the Vegemite owner required Lion Dairy & Drinks’ applications, data and processes to be transitioned into its existing and expanded infrastructure.
Chisholm said that infrastructure migration and transition of 31 physical sites performing production, distribution and administration duties, had to be completed within a 12-month window with minimal disruption to the operations of both businesses.
Bega Cheese’s IT team partnered with SXiQ on end-state design, migration planning and execution for several parts of the project - such as migration of applications, databases and associated backups, implementation of prod and non-prod AWS accounts and a landing zone to house all LD&D workloads. The work also included implementation of a continuous integration and continuous deployment toolset and workflow built on Cloud Formation, Ansible, Jenkins and GitHub.
SXiQ said it also assisted Bega Cheese’s IT team with cloud cost optimisation strategies for efficient consumption of cloud resources to support the newly acquired business, and uplifting the cloud ops team to ensure Bega Cheese IT incorporated true DevSecOps into its core capability to support the new platform.
SXiQ chief executive officer John Hanna said, “our experts executed deep analysis, strategic thinking, and detailed planning to ensure the successful migration of Lion to Bega Cheese’s existing infrastructure.”
“By uplifting infrastructure, cloud management tooling and practices, SXiQ has enhanced management of Bega Cheese’s cloud assets, improving consistency, security and reducing time to deploy cloud infrastructure in the future.”
Global tech giant IBM acquired SXiQ late last year for an undisclosed sum to bolster its Consulting’s Hybrid Cloud Services business’ Amazon Web Services and Microsoft Azure consulting capabilities.
The MarketWatch News Department was not involved in the creation of this content.
Dublin, July 28, Jul 28, 2022 (GLOBE NEWSWIRE via COMTEX) -- Dublin, July 28, 2022 (GLOBE NEWSWIRE) -- The "Warehouse Management System Global Market Report 2022" report has been added to ResearchAndMarkets.com's offering.
This report provides strategists, marketers and senior management with the critical information they need to assess the global warehouse management system market.
This report focuses on warehouse management system market which is experiencing strong growth. The report gives a guide to the warehouse management system market which will be shaping and changing our lives over the next ten years and beyond, including the markets response to the challenge of the global pandemic.
Major players in the warehouse management system market are Manhattan Associates, Oracle Corp., Infor, PTC, SAP SE, PSI Logistics GmbH, IBM Corp., Tecsys, Blue Yonder, Honeywell International Inc, Technology Solutions (UK) Ltd, HighJump Software, Synergy Ltd, Made4net and JDA Software Group Inc.
The global warehouse management system market is expected to grow from $2.39 billion in 2021 to $2.74 billion in 2022 at a compound annual growth rate (CAGR) of 14.77%. The growth is mainly due to the companies rearranging their operations and recovering from the COVID-19 impact, which had earlier led to restrictive containment measures involving social distancing, remote working, and the closure of commercial activities that resulted in operational challenges. The market is expected to reach $4.83 billion in 2026 at a CAGR of 15.15%.
The warehouse management system market consists of sales of warehouse management services by entities (organizations, sole traders and partnerships) which are used by companies to manage and control daily warehouse operations, from the moment goods and materials enter a distribution or fulfilment centre until the moment they leave. Warehouse management systems include inbound logistics and outbound logistics tools for picking and packing processes, resource utilization, analytics, and others.
The main warehouse management system offerings include software and services. Warehouse management system software are used to control and manage daily warehouse operations. The warehouse management system software helps in managing and controlling regular warehouse operations. It directs inventory in managing, picking, and shipping of orders, and guides the system automatically on picking and shipping items.
The different warehouse management system deployment modes include on premises and cloud. The warehouse management system functions include labor management system, analytics and optimization, billing and yard management and systems integration and maintenance, which are used for applications in transportation and logistics, healthcare, retail, manufacturing, food and beverage and other applications.
North America was the largest region in the warehouse management system market in 2021. Asia Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in this report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa.
Increasing demand from e-commerce companies for larger warehouses with better tracking and forecasting is expected to drive the warehouse management system market. The growing e-commerce industry requires continuous tracking of all the equipment and inventory forecasting to keep up the demand and maintain larger cargo movement.
For instance, a study from a research firm Knight Frank reported that the annual warehousing transactions in India are expected to increase from 31.7 million square feet in 2021 to 76.2 million square feet in 2026. Therefore, increasing demand from e-commerce companies is expected to boost the market during forecast period.
Technological advancement is a key trend gaining popularity in the warehouse management system market. Technological advancement is a discovery of knowledge that advances technology. For instance, in May 2020, a US-based provider of technology solutions for distribution centers launched the Manhattan Active Warehouse Management solution, which marks the world's first cloud-native enterprise-class warehouse management system (WMS). The new warehouse management system unifies every aspect of distribution and contains unified control, which allows management team members to quickly visualize, diagnose and take action anywhere in their supply chain.
The countries covered in the warehouse management system market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA.
Key courses Covered:
1. Executive Summary
2. Warehouse Management System Market Characteristics
3. Warehouse Management System Market Trends And Strategies
4. Impact Of COVID-19 On Warehouse Management System
5. Warehouse Management System Market Size And Growth
5.1. Global Warehouse Management System Historic Market, 2016-2021, $ Billion
5.1.1. Drivers Of The Market
5.1.2. Restraints On The Market
5.2. Global Warehouse Management System Forecast Market, 2021-2026F, 2031F, $ Billion
5.2.1. Drivers Of The Market
5.2.2. Restraints On the Market
6. Warehouse Management System Market Segmentation
6.1. Global Warehouse Management System Market, Segmentation By Offering, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
6.2. Global Warehouse Management System Market, Segmentation By Deployment, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
6.3. Global Warehouse Management System Market, Segmentation By Function, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
6.4. Global Warehouse Management System Market, Segmentation By Application, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
7. Warehouse Management System Market Regional And Country Analysis
7.1. Global Warehouse Management System Market, Split By Region, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
7.2. Global Warehouse Management System Market, Split By Country, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
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While the need for it may be years away, IBM has added additional mainframe protection against future quantum-based security attacks.
When Big Blue rolled out the latest iteration of its mainframe – the z16—in April, one of its core design pillars was a promise to protect organisations from anticipated quantum-based security threats.
Specifically, the z16 supports the Crypto Express8S adapter to deliver quantum-safe APIs that will let enterprises start developing quantum-safe cryptography along with classical cryptography and to modernise existing applications and build new applications, IBM stated.
To that support IBM has now added the four U.S. National Institute of Standards and Technology (NIST) algorithms that were chosen this month to create a post-quantum cryptography (PQC) standard built upon encryption algorithms that can protect against future quantum processor-based attacks. Additional technology will be added to the standard in the future.
IBM was deeply involved in the building of those algorithms, as it developed technology for three of the four.
The NIST algorithms are designed for two of the main tasks for which public-key cryptography is typically used: public key encapsulation, which is used for public-key encryption and key establishment; and digital signatures, which are used for identity authentication and non-repudiation, according to Anne Dames, Distinguished Engineer, Cryptographic Technology at IBM, who wrote a blog about the technology.
For public-key encryption and key-establishment, the key encapsulation mechanism (KEM) NIST selected is the CRYSTALS-Kyber algorithm. CRYSTALS-Kyber is the primary algorithm in the KEM category, according to Dames.
“For digital signatures, NIST selected three algorithms: CRYSTALS-Dilithium, FALCON and SPHINCS+. CRYSTALS-Dilithium is the primary algorithm in the signature category. Three of these selected algorithms are based on a family of math problems called structured lattices, while SPHINCS+ is based on hash functions,” Dames stated.
The IBM z16 is designed to help organisations stay ahead of quantum threats, leveraging CRYSTALS-Kyber and CRYSTALS-Dilithium as the underpinnings of its key encapsulation and digital signature capabilities.
One of the more current threats the new algorithms could help protect against is the “harvest now decrypt later” attack scenario, in which attackers steal encrypted data in present time with the idea that they can decrypt it later with a quantum computer.
“Widely used public-key encryption systems, which rely on math problems that even the fastest conventional computers find intractable, ensure these websites and messages are inaccessible to unwelcome third parties,” NIST wrote in a blog about the algorithms.
“However, a sufficiently capable quantum computer, which would be based on different technology than the conventional computers we have today, could solve these math problems quickly, defeating encryption systems,” NIST stated.
“To counter this threat, the four quantum-resistant algorithms rely on math problems that both conventional and quantum computers should have difficulty solving, thereby defending privacy both now and down the road.”
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As part of our Women of Power 2022 special, Prestige speaks to Suphajee Suthumpun, Group CEO of Dusit International.
Thailand is no stranger to women in authority. Boasting a greater percentage of females in senior leadership roles than both the Asia-Pacific region and the global average — 32 percent, according to Grant Thornton’s Women in Business 2020 report — Thailand is widely recognised as having made progressive strides towards gender parity.
Prominent amongst the country’s inspiring female leaders – whose hard work and determination has helped businesses to thrive in unprecedented ways – is Suphajee Suthumpun, Group CEO of Dusit International, one of Thailand’s most prestigious hotel and property development companies.
Prior to joining the Dusit Thani team in 2016, Suphajee – armed with a Master’s degree in International Finance and International Accounting from Northrop University, and a Bachelor’s in Sociology and Anthropology from Thammasat University – ascended through the ranks at IBM Thailand, where she became the firm’s youngest and first female Managing Director. Later, as General Manager and Vice President of Global Technology Services ofIBM ASEAN, she also served as Executive Assistant to the IBM Headquarters’ CEO and, as such, was the first ASEAN executive in this post.
Her career path then shifted to the satellite company Thaicom, where she proved herself indispensable as a Chief Executive. Here she was able to turn the once financially struggling company into a highly profitable entity, making it a key player in the international satellite industry.
Now, as Group CEO at Dusit International, Suphajee is intent on preserving Dusit Thani’s longstanding traditions and bringing gracious Thai hospitality to the world, all whilst fostering impactful change. Her guidance, in turn, has successfully altered Dusit’s framework to effectively and innovatively respond to the ever-changing demands of today’s tourism industry.
“Following a three-pronged strategy for balance, expansion, and diversification,” she says, “we have grown Dusit International from two business units – including Hotels and Resorts and Hospitality Education – to a total of five, with the introduction of Dusit Foods, Property Development, and Hospitality-Related Services.”
“Recognise that failures are the stepping stones to success, and leverage the love for what you do to help you go the distance.”
This comprehensive transformation into a dynamic and relevant brand is attributed to the savvy CEO’s astute leadership and ability to strengthen the company to ensure its continued growth. Spearheaded by Suphajee, Dusit International’s portfolio now comprises more than 300 properties across 16 countries.
Not surprisingly, she considers these pivotal moments in her career as some of her proudest achievements. Be that as it may, for this ambitious businesswoman the definition of success is neither glory nor monetary gains. Instead, ultimate success for her means having a positive and lasting impact on others – lessons she learned early on from her parents.
“My mother taught me the spirit of true generosity, to think of others before myself and to provide importance to serving others without expectation,” she explains. “My father, on the other hand, was a fine example of self-discipline and punctuality. Of course, I like to learn from many inspiring people, from all walks of life.
“The way people can bounce back from mistakes, and turn challenges into opportunities, is particularly enlightening,” she continues. “These kinds of stories always inspire me.”
Suphajee is a prime example of the kind of driving force assiduous women can be in their respective fields, and how diversity allows decision- making to become more multi-dimensional and more comprehensive.
“Our empathic female nature and collaborative spirit are particularly well-suited to the business and corporate worlds,” she argues, “as is our ability to multi-task, manage others, and deliver impressive results under periods of high stress. That said, cooperation, a strong network, and a good support system are all essential to success as well – no matter what gender you are.”
She also stresses that self-doubt is the biggest hurdle to progression. “It will hold you back from taking leaps within your career and in other aspects of your life. One must recognise that resilience and passion are key. No matter how many times you fail, you can and must bounce back. If you begin your journey with a purpose or goal, and a genuine passion to achieve it, there’s no limit to what you can do. Assess yourself and know your strengths and weaknesses. Recognise that failures are the stepping stones to success, and leverage the love for what you do to help you go the distance.”
She adds that achieving work-life integration is crucial. “As a mother, Group CEO, and a member of various Boards of Directors, I wear many hats. I choose to deal with all my roles with clear expectations and commitment and I plan and prioritise with clear objectives.”
Suphajee regards it her mission to continually empower those around her, mapping the road to success for not only future generations of female leaders, but aspiring young individuals as a whole. “I’m in the privileged position of being able to guide others, and nothing gives me greater pleasure than seeing the teams I lead achieve their full potential and be praised and awarded for their talents. I am also honoured to work for a company that is 100 percent committed to having a positive impact on its wider communities – economically, socially, and environmentally.”
And while her accomplishments have contributed to the promotion of women, for Suphajee the idea of ‘women empowerment’ means going forward together, not alone. She believes in leading by example and, after retirement, she plans to set up a mentoring and coaching programme – armed this time with her coaching certificate from Berkley Coaching Institute – that will help to develop the next generation of Thai leaders in business.
To find out more about Suphajee, view her full profile here.
Photographer: Bert Sivakorn
Photographer’s Assistant: Sakonlapak Petcharayutapan
Makeup Artist: Nontalee Wongpeng
Editorial Coordinator: Kanyaphat Somwong
Location: Rajanakarn Building
“Microsoft (US), IBM (US), Google (US), Oracle (US), AWS (US), Meta (US), Artificial Solutions (Sweden), eGain (US), Baidu (China), Inbenta (US), Alvaria (US), SAP (Germany), Creative Virtual (UK), Gupshup (US), Rasa (US), Pandorabots (US), Botego (US), Chatfuel (US), Pypestream (US), Avaamo (US), Webio (Ireland), ServisBOT (US).”
Bot Services Market by Service Type (Platform & Framework), Mode of Channel (Social Media, Website), Interaction Type, Business Function (Sales & Marketing, IT, HR), Vertical (BFSI, Retail & eCommerce) and Region – Global Forecast to 2027
The Bot Services Market size to grow from USD 1.6 billion in 2022 to USD 6.7 billion by 2027, at a Compound Annual Growth Rate (CAGR) of 33.2% during the forecast period. Various factors such as rise in the need for 24X7 customer support at a lower operational cost, integration of chatbots with social media to augment marketing strategy, and innovations in AI and ML technologies for chatbots resulting in better customer experience are expected to drive the adoption of bot services.
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According to Microsoft, Azure Bot Service provides an integrated development environment for bot building. Its integration with Power Virtual Agents, a fully hosted low-code platform, enables developers of all technical abilities to build conversational AI bots without the need for any further coding. The integration of Azure Bot Service and Power Virtual Agents enables a multidisciplinary team with a range of expertise and abilities to build bots inside a single software as a service (SaaS) solution.
Healthcare and Life Sciences vertical to witness the highest CAGR during the forecast period
The segmentation of the bot services market by vertical includes BFSI, retail & eCommerce, healthcare & life sciences, media & entertainment, travel & hospitality, IT & telecom, government, and others (automotive, utilities, education and real estate). The healthcare industry is developing rapidly due to many major technological advancements to enhance the overall patients experience. Hospitals and other health institutions are increasingly adopting bot services to Improve the overall experience of patients, doctors, and other staff. Additionally, bot services can enhance patient experience and build patient loyalty, while improving organizational efficiency. Moreover, bots, also known as virtual health assistants, notify patients about their medication plan, address concerns, deliver diagnosis reports, educate them regarding certain diseases, motivate them to exercise, and personalize user experience.
Some major players in the bot services market include Microsoft (US), IBM (US), Google (US), Oracle (US), AWS (US), Meta (US), Artificial Solutions (Sweden), eGain (US), Baidu (China), Inbenta (US), Alvaria (US), SAP (Germany), CM.com (Netherlands), Creative Virtual (UK), Kore.ai (US), 7.ai (US), Gupshup (US), Rasa (US), Pandorabots (US), Botego (US), Chatfuel (US), Pypestream (US), Avaamo (US), Webio (Ireland), ServisBOT (US), Morph.ai (India), Cognigy (Germany), Enterprise Bot (Switzerland), Engati (US), and Haptik (US). These players have adopted various organic and inorganic growth strategies, such as new product launches, partnerships and collaborations, and mergers and acquisitions, to expand their presence in the global bot services market.
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Artificial Solutions (Sweden) is a leading specialist in Conversational AI solutions and services. The solution offered by the company enables communication with applications, websites, and devices in everyday, human-like natural language via voice, text, touch, or gesture inputs. Artificial Solutions’ conversational AI technology makes it easy to build, implement, and manage a wide range of natural language applications, such as virtual assistants, conversational bots, and speech-based conversational UIs for smart devices. Artificial Solutions offers bot services and solutions to various industries, such as financial services, retail, automotive, telecom, energy and utilities, travel and leisure, and entertainment. Artificial Solutions has won several awards, such as the 2019 Stevie Awards for Sales and Customer Service, the 2018 Speech Industry Awards, and the 2018 AICONICS: Best Intelligent Assistant Innovation. The company’s major customers include AT&T, Shell, Vodafone, TIAA, Volkswagen Group, Deutsche Post, Widiba, Telenor Group, Accenture, KPMG, Cognizant, Wipro, and Publicis Sapient. It has development centers in Barcelona, Hamburg, London, and Stockholm and offices across Europe, Asia Pacific, and South America.
In the bot services market, it provides Teneo, a platform that enables business users and developers to collaborate to create intelligent conversational AI applications. These applications operate across 35 languages, multiple platforms, and channels in record time.
eGain (US) is a leading cloud customer engagement hub software supplier. eGain products have been used to Improve customer experience, streamline service processes, and increase revenue across the online, social media, and phone channels for over a decade. eGain helps hundreds of the worlds leading organizations turn their disjointed sales and customer service operations into unified customer engagement hubs (CEHs). In North America, Europe, the Middle East, Africa, and Asia Pacific, eGain Corporation develops, licenses, implements, and supports customer service infrastructure software solutions. It offers a unified cloud software platform to automate, augment, and orchestrate consumer interactions. It also provides subscription services, which provide users access to its software via a cloud-based platform, as well as professional services, including consultation, implementation, and training. The company caters to the financial services, telecommunications, retail, government, healthcare, and utilities industries.
In the bot services market, the company offers AI Chatbot Virtual Assistant software which improves customer engagement. The VA acts as a guide, helping customers navigate the website and taking them to the relevant places on a page. The virtual assistant provides answers to any queries, even helping in making shopping decisions.
Baidu (China) provides internet search services. It is divided into two segments: Baidu Core and iQIYI. The Baidu app helps customers to access search, feed, and other services through their mobile devices. Baidu Search helps users to access the companys search and other services. Baidu Feed gives users a customized timeline based on their demographics and interests. The company provides products, including Baidu Knows, an online community where users can ask questions to other users; Baidu Wiki; Baidu Healthcare Wiki; Baidu Wenku; Baidu Scholar; Baidu Experience; Baidu Post; Baidu Maps, a voice-enabled mobile app that provides travel-related services; Baidu Drive; Baijiahao; and DuerOS, a smart assistant platform. The company also provides online marketing services such as pay for performance, an auction-based service that enables customers to bid for priority placement of paid sponsored links and reach users searching for information about their products or services. Other marketing services offered by the company are display-based marketing services and other online marketing services based on performance criteria other than cost per click. The company offers a mobile ecosystem, which includes Baidu A, a portfolio of applications. Further, the company provides iQIYI, an online entertainment service, including original and licensed content; video content and membership; and online advertising services.
In the bot services market, Baidu offers Baidu Bot, a search bot software used by Baidu, which collects documents from the web to build a searchable index for the Baidu search engine.
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IBM is acquiring the data observability software provider Databand.ai, as the tech giant moves to bolster its data, artificial intelligence (AI) and automation portfolio.
Tel Aviv-based Databand provides a proactive observability platform, which is designed to help organisations fix issues with their data, including errors, pipeline failures and poor quality – all before it starts to affect their bottom line.
In an announcement, IBM said the acquisition – the value of which hasn’t been disclosed – will help it address the full spectrum of observability to help keep businesses moving.
"Our clients are data-driven enterprises who rely on high-quality, trustworthy data to power their mission-critical processes. When they don't have access to the data they need in any given moment, their business can grind to a halt," explained Daniel Hernandez, general manager for data and AI at IBM.
To tackle this, data observability uses historical trends to compute statistics about data workloads and pipelines directly at the source. This then determines if they are working and helps pinpoint where any problems reside.
Available either in a software as a service (SaaS) format or as a self-hosted software subscription, Databand’s extendable approach will allow data engineering teams to easily integrate and gain observability into their infrastructure, IBM said.
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"With the addition of Databand.ai, IBM offers the most comprehensive set of observability capabilities for IT across applications, data and machine learning, and is continuing to provide our clients and partners with the technology they need to deliver trustworthy data and AI at scale," Hernandez added.
“Joining IBM will help us scale our software and significantly accelerate our ability to meet the evolving needs of enterprise clients," commented Josh Benamram, co-founder and CEO of Databand.ai.
The Databand addition marks IBM’s fifth acquisition of 2022, as it continues to strengthen its range of hybrid cloud and AI capabilities. With data observability, the company said it has identified a market it expects will continue to grow rapidly as data teams look to better understand the health of data in their systems and troubleshoot issues in real time.
For Databand, the acquisition will expand its resources and capabilities, enabling broader integrations across more of the modern data stack.
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