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ServiceNow-CSA ServiceNow Certified System Administrator 2023 Q&A |

ServiceNow-CSA Q&A - ServiceNow Certified System Administrator 2023 Updated: 2023

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Exam Code: ServiceNow-CSA ServiceNow Certified System Administrator 2023 Q&A November 2023 by team

ServiceNow-CSA ServiceNow Certified System Administrator 2023


During this 3 day interactive training course you will perform system administration functions in your own instance; a safe sandbox. You will start by performing core configuration tasks, and work with UI Policies, Data Policies, UI Actions, Business Rules and Client Scripts, then use the Mobile Platform and activate Plugins. You will also add users, groups and roles, then manage data with Tables, the CMDB, Import Sets and Update Sets. You will work with two key Process Applications, the Knowledge Base and the Service Catalog then create Workflow activities and approvals. You will move on to configure Alerts and Notifications, view Upgrade History and Status, control System Access and Data Security, and create Baseline Performance Metrics. Finally, you will run Reports, configure SLAs, perform Instance Branding and Customization. Throughout the course, social IT elements will be integrated to demonstrate best practices and communicate with other students and training department personnel.

Module 1 Core Configuration


Configure Navigation, Search and UI options, manage Lists, Forms and Filters, Work with UI Policies, Data Policies, UI Actions, Business Rules and Client Scripts, Use the Mobile Platform and activate Plugins

1. Configuration Essentials Lab: Enable new UI then create Bookmarks; personalize Lists and Forms (with Challenge Component); Create and apply Filters

2. Core Configuration Lab: Create and modify UI Policies, UI Policy Actions, Data Policies and UI Actions; Create a Business Rule; Create a Client Script

3. Mobile Lab: obtain IOS Simulator (Mac) or Android Simulator (Windows) then create a new Lost Prototype Incident

4. Plugins Lab: Activate the Syntax Editor Plugin, Personalize the System Plugins List View to display the "Has Demo Data" column and the LiveFeed Document Plugin

Module 2 User Administration


Configure User Accounts, Groups, and Roles

1. User Administration Lab: Add Users, Add new Group Automatically Associated with New User Record, Assign Roles to a Group, Add Users to new Groups, Create and test New Assignment Rule

Module 3 Manage Data with Tables and the CMDB


Add new Tables, Applications and Modules and add Configuration Items (Cis) to the CMDB

1. Tables Lab: Create and Extend Tables, Add Dictionary Override

2. CMDB Lab: Add and Map CIs, Analyze Problems Using BSM Map

Module 4 Manage Data with Import Sets and Update Sets


Create Import Sets and Transform Maps, and create and apply Update Sets

1. Import Sets Lab: Work with Import Sets and Transform Maps

2. Update Sets Lab: Create then Retrieve an Update Set

Module 5 Process Applications


Work with two key ServiceNow Process Applications, Knowledge Base and Service Catalog

1. Knowledge Base Lab: Create and Attach Knowledge Base Articles, View and Edit Knowledge Navigation Add-ons

2. Service Catalog Lab: Create Service Catalog Items, Add Variables to Catalog Items, Add a Variable Set to a Catalog Item, Create a Service Catalog Order Guide

Module 6 Workflows


Workflow Activities, Approvals and Administration

1. Workflows Lab: Create New Workflow and Approvals for an iPhone 4S

Module 7 Core Application Administration


Configure Alerts and Notifications, View Upgrade History and Status, Control System Access and Data Security, and create Baseline Performance Metrics

1. Notifications Lab: Observe a Business Rule and Registry associated with a P1 Change Event, Create a Notification based upon a Business Rule, Configure and send an email notification, Create an SMS a notification

2. Upgrades Lab: Confirm Release and Upgrade Status, Edit New Build Notifications

3. Application Security Lab: Provide Application and Module Access for a specified role, Create an Access Control Rule to allow record Read Access, Create an Access Control Rule to restrict column Read Access

4. Performance Baselines Lab: Establish Baseline Statistics

Module 8 Service Administration


Run Reports, Configure SLAs, Perform Instance Branding and Customization, and Work with Social IT

1. Reports Lab: Run Reports and work with Gauges and Homepages

2. SLAs Lab: Define an SLA for iPhone 4S Catalog Requests

3. Customization Lab: Customize Your Instance: Change banner color, Modify instance name, Add a branding logo

4. Social IT Lab: Chat with a partner; one taking ITIL role, the other taking the System Administrator role, Configure Live Feed to Automatically Post High Priority Incidents

Module 9 Case Study

The Case Study has been divided into 8 task categories to guide to your deployment:

Task 1 : Adding Users, Groups and Roles

Task 2 : Customizing Your Instance

Task 3 : Importing Users

Task 4 : Scheduling Reports

Task 5 : Adding Knowledge Base Articles

Task 6 : Personalizing Homepages

Task 7 : Configuring Security

Task 8 : Displaying External Webpages

Industry experience with database concepts and system management.

• System administrator role and/or access to ServiceNow administrative applications and modules.

• Some knowledge of IT Help Desk processes and the incident, problem, and change workflows is also helpful.

• Three (3) to six (6) months experience using and/or maintaining a ServiceNow instance.

• General familiarity with industry terminology, acronyms, and initialisms

User Interface & Navigation (20%)

- ServiceNow Overview

- Lists and Filters

- Forms and Templates

- Branding

Collaboration (20%)

- User Administration

- Task Management

- Notifications

- Reporting

Database Administration (30%)

- Data Schema


- Application/Access Control

- Import Sets

Self-Service & Process Automation (20%)

- Knowledge Management

- Service Catalog

ServiceNow Certified System Administrator 2023
ServiceNow Administrator Questions and Answers

Other ServiceNow exams

ServiceNow-CSA ServiceNow Certified System Administrator 2023
Servicenow-CAD ServiceNow Certified Application Developer
Servicenow-CIS-CSM Certified Implementation Specialist - Customer Service Management
Servicenow-CIS-EM Certified Implementation Specialist - Event Mangement
Servicenow-CIS-HR Certified Implementation Specialist - Human Resources
Servicenow-CIS-RC Certified Implementation Specialist - Risk and Compliance
Servicenow-CIS-SAM Certified Implementation Specialist - Software Asset Management
Servicenow-CIS-VR Certified Implementation Specialist - Vulnerability Response
Servicenow-PR000370 Certified System Administrator
Servicenow-CIS-ITSM Certified Implementation Specialist IT Service Management
ServiceNow-CIS-HAM Certified Implementation Specialist - Hardware Asset Management

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ServiceNow Certified System Administrator
Question: 71
What are examples of Core tables in the ServiceNow platform?
A. Configuration, Connect, Chat
B. Team, Party, Awards
C. User, Task, Incident
D. Work, Caller, Timecard
Answer: A
Question: 72
An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5 team members. These team members are working on many tasks, but the manager cannot see any tasks on the Service Desk > My Groups Work list.
What could explain this?
A. The Service Desk > My Groups Work list shows active work tasks that are not yet assigned.
B. The manager does not have the itil role.
C. The manager is not a member of the Service Desk group.
D. The manager is not a member of the Network and Hardware groups.
E. The Assignment Group manager field is empty.
Answer: B
Question: 73
Which of the following are not included in an Update Set, by default? (Choose four.)
A. Homepages
B. Data
C. Published Workflows
D. Business Rules
E. Schedules
F. Database changes
G. Related Lists
H. Report Definitions
. Scheduled Jobs
. Client Scripts
. Views
Answer: A,B,E,F
Question: 74
Where can Admins check which release is running on an ServiceNow instance?
A. Memory Stats module
B. Stats module
C. System.upgraded table
D. Transactions log
Answer: B
Question: 75
What resource can you use to view details of the tables and configuration items (CIs) associated with a particular use case?
A. Scenario Dashboard
B. CI Use Case Modeler
C. CMDB Use Case Modeler
D. Common Service Data Model (CSDM) product view
Answer: D
Question: 76
What is the difference between a UI Policy and Data Policy?
A. Data Policies run when data is entered through the form, by an Import Set, or by web services, while UI Policies are set only by web services
B. Data Policies can be converted into UI Policies, but UI Policies cannot be converted into Data Policies
C. Data Policies run regardless of how data is entered into ServiceNow, while UI Policies are used for form interactions
D. Data Policies run only after UI Policies run successfully
Answer: C
Question: 77
Which statement correctly describes the differences between a Client Script and a Business Rule?
A. A Client Script executes before a record is loaded and a Business Rule executes after a record is loaded
B. A Client Script executes on the server and a Business Rule executes on the client
C. A Client Script executes on the client and a Business Rule executes on the
D. A Client Script executes before a record is loaded and a Business Rule executes after a record is updated
Answer: C
Question: 78
Which one of the following is an accurate list of changes that are captured in an Update Set?
A. Changes made to tables, forms, schedules, and client scripts
B. Changes made to tables, forms, views, and fields
C. Changes made to: tables, forms. Business Rules, and data records
D. Changes made to: tables. forms groups, and configuration items (Cls)
Answer: A
Question: 79
A group is stored in which table?
A. Group[user group]
B. Group[sys_user]
C. Group[sys_user_group]
D. Group[sys_user_group_profile]
Answer: C
Question: 80
Which of the following protects applications by identifying and restricting access to available files and data?
A. Application Configuration
B. Verbose Log
C. Access Control Rules
D. Application Scope
Answer: D
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ServiceNow Administrator Q&A - BingNews Search results ServiceNow Administrator Q&A - BingNews Introducing Microsoft Copilot Studio and new features in Copilot for Microsoft 365

At Microsoft Ignite 2023, we are announcing new innovations across Microsoft Copilot—one copilot experience that runs across all our surfaces, understanding your context on the web, on your PC, and at work to bring the right skills to you when you need them across work and life. Microsoft is the Copilot company. And soon there will be a Copilot for everyone and for everything you do.

On November 1, 2023, Copilot for Microsoft 365 became generally available for enterprises, and already, customers like Visa, BP, Honda, Pfizer, and Chevron, and also partners such as Accenture, EY, KPMG, Kyndryl, and PwC, are betting on Copilot.

A list of Copilot customers including KPMG, BP, Visa, Accenture, Pfizer, Honda, Good Year, Amgen, Lumen, Chevron, EY, Bayer, Dentsu, GM, Novo Nordisk, Kyndryl, Nvidia, Adnoc, Amadeus, Dow, T, Dell, Mayo Clinic, Wolters Kluwer, Hargreaves Lansdown, and Orange

New Work Trend Index data shows that already, Copilot makes people more productive and creative, and saves time—77 percent of people who have used copilot said they don’t want to give it up, 70 percent said copilot makes them more productive, and 68 percent said it improved the quality of their work. In experiments that we ran, users were 29 percent faster overall across a series of tasks and caught up on missed meetings nearly four times faster. It’s clear from the data: the age of copilots is here.  

It’s early days, and we will continue to take a learn-it-all approach to deeply understand both the perceived and quantitative impact of Copilot on work and learning alongside our customers. Read on for more details about the announcements.  

Updates to our Copilot product line-up 

We are taking the next step to simplify the user experience and make copilot more accessible to everyone. Bing Chat and Bing Chat Enterprise will now simply become Copilot. It has foundational capabilities, like the ability to answer questions, create content, and reason over data. And it has web grounding, so it always has access to the latest information. When you’re signed into Copilot with your Entra ID, you get commercial data protection for free—which means chat data isn’t saved, Microsoft has no eyes-on access, and your data isn’t used to train the models.

Copilot for Microsoft 365 has those same foundational capabilities, web grounding, and commercial data protection, and importantly, it also inherits your existing Microsoft 365 security, privacy, identity, and compliance policies—so you know it’s enterprise-grade. Your data is logically isolated and protected within your Microsoft 365 tenant, and always within your control. Copilot for Microsoft 365 doesn’t change any of our data residency or data handling promises. And Copilot acts on behalf of an individual user—so it can’t access any information you don’t have permission to see. Copilot for Microsoft 365 has access to the Microsoft Graph and is integrated into the Microsoft 365 apps that millions of people use every day.

We also announced Copilot for Sales and Copilot for Service.

You can access Copilot for Microsoft 365 in Windows and in Bing. 

A pricing table comparing two service tiers for Microsoft Copilot: 'Free' and 'Copilot for Microsoft 365' with features listed including Foundational Capabilities, Web Grounding, Commercial Data Protection, Enterprise-Grade Data Protection, Microsoft Graph Grounding, Microsoft 365 Apps, and Copilot Studio.

Introducing Microsoft Copilot Studio 

At Ignite, we announced Microsoft Copilot Studio, a low-code tool to customize Copilot for Microsoft 365 and build standalone copilots. It brings together a set of powerful conversational capabilities—from custom GPTs, generative AI plugins, and manual topics. You can customize Copilot for Microsoft 365 with your own enterprise scenarios—build, test, and publish standalone copilots and custom GPTs and manage and secure your customizations and standalone copilots with the right access, data, user controls, and analytics. Copilot Studio exposes a full end-to-end lifecycle for customizations and standalone copilots within a single pane of glass—build, deploy, analyze, and manage all from within the same web experience. With Copilot Studio, you can connect Copilot to other data sources, including pre-built or custom plugins and GPTs, to tap into any system of record—from SAP, Workday, and ServiceNow—and even your own proprietary business solutions. Copilot Studio is available today, and the integration with Copilot for Microsoft 365 is now available in preview.

Copilot for Microsoft 365—your AI assistant at work  

At Ignite, we shared three thematic updates to Copilot: more personalization, sophisticated mathematical and analysis capabilities, and Copilot becoming a full participant in collaboration.  

We’re bringing more personalization to Copilot. New capabilities allow you to give Copilot details about your role and instructions on what’s important to you, so you can get tailored responses based on your unique role and preferences, including preferences on formatting, style, and tone. This new capability will roll out initially in Word and PowerPoint and will follow soon in the other Microsoft 365 apps, complementing previously announced personalization features such as “sound like me” for Copilot in Outlook, which matches your unique writing style and voice when drafting emails.  

The recently announced Python in Excel allows you to perform sophisticated mathematical analysis using one of the most powerful programming languages in the world. And, in combination with Copilot in Excel, users will be able to unlock this capability using natural language.  

We’re also announcing powerful new capabilities that make Copilot a full participant in collaboration, helping everyone stay focused on the discussion in a Microsoft Teams meeting, turn notes from a brainstorm into visualizations on a digital whiteboard, and build shared workspaces in Microsoft Loop that help your team collaborate and stay in sync.    

Read on for the full list of new capabilities in Copilot for Microsoft 365—all generally available unless otherwise noted.  

Copilot in Microsoft Teams 

  • Next year, new Copilot in Teams experiences will give Copilot a seat at the meeting table, transforming it into a meeting assistant so everyone can stay present, engaged, and focused in the meeting. Copilot in collaborative notes takes notes throughout your meeting that are then shared with participants, and you can even instruct Copilot to capture specific content—for instance, ask it to “Quote Ben,” and Copilot will transcribe Ben’s remark for everyone to see.  
  • Customers who want to leverage the power of Copilot in Teams meetings—but without creating a recording—now have the option to enable it without transcription. When enabled without transcription, Copilot can answer questions and provide information during the meeting, but no record of interactions will be retained afterward. 
Interface of a virtual meeting showing four attendees, with a notification about Copilot availability without recording or transcription.
  • You can also now use Copilot in Teams channels to do things like synthesize long posts, get action items, or review key decisions in the channels you work in every day.  
  • With the Copilot compose box in Teams chat and channels, Copilot will help you write a message or adjust its tone to Boost your writing in the places you communicate most. 
  • Starting in December 2023, intelligent recap will be integrated into Copilot, so that everyone in the organization stays on the same page whether they are getting started with AI using Teams Premium or jumping all in with Copilot. Intelligent recap helps you catch up on the meetings you missed by providing a summary of the key points, action items, and decisions. And it gets even better when you use it with Copilot, allowing you to ask specific questions about the meeting and get clear answers.
  • Copilot in Microsoft Whiteboard will automatically capture and visualize spoken discussion points during a Teams meeting and organize them for you into a collaboration space in Whiteboard, shared across all meeting participants.
Interface of a virtual meeting showing four attendees, with a notification about Copilot availability without recording or transcription.

Copilot in Microsoft Outlook 

  • Coming in early 2024, Copilot in Outlook helps you prepare for upcoming meetings—combing through invitation details, related emails, and pertinent documents to build a synthesized summary that you can review quickly and show up prepped.  
  • Copilot now also helps you navigate bulky email threads effortlessly with an email thread summary. Copilot extracts crucial information, proposing actionable steps like a follow-up meeting. Once a meeting is selected, it drafts agendas, summarizes discussions, creates engaging meeting titles, populates attendees, appends the original thread for clarity, and suggests times when everyone can meet.
Animated GIF of a weekly calendar view in Outlook, showing how Copilot can schedule meetings on specific topics, suggest attendees, draft agendas, recommend files to share, and find times when everyone is available.
  • Independent of email, Copilot can also help you schedule meetings on specific topics. It will suggest relevant attendees, draft agendas, recommend files to share, and find times when everyone is available. 

Copilot in Microsoft Loop  

  • At Ignite, we announced the general availability of the Microsoft Loop app, the app built for the new way of working, with a flexible canvas for collaboration between people and generative AI to create a center of gravity for your projects and a space for your team and Copilot to think, plan, and create together. 
  • With intelligent page creation, Copilot in Loop guides you, suggesting pages from past work and automatically adapting them for your current project, or crafting a new page with content suggestions tailored to your goals.
Animated GIF of a 'Project Planning' page in Microsoft Loop, showing how intelligent page creation works. Copilot in Loop begins by suggesting pages from past work to reuse, automatically adapting a page for the current project with new content.
  • Microsoft Loop’s workspace status is like a dashboard, tapping into the collective knowledge of your team to help you stay two steps ahead. It can help you track the work the team has done and even flag important information like upcoming deadlines to help you know where to focus. Learn more about Copilot in Loop.

Copilot in Microsoft Word 

  • Coming soon, you can use catchup and comments in Copilot in Word to quickly get up to speed on document revisions by asking questions like, “How do I see what has changed in this document?” to reveal changes and revisions made by anyone who has accessed the document.  
Copilot in Word in action - showing creation Copilot profile and summaries of business data.

Copilot in Microsoft PowerPoint 

  • With the new brand asset and image library (coming soon), you can ask Copilot in PowerPoint to use your corporate brand assets and leverage Microsoft Designer to reimagine them using AI-generated visuals—no photo shoot required.
A PowerPoint user tasks Copilot to locate &quot;the Mod 2&quot; tent for Northwind Traders. Copilot presents various images. The user picks one, asks Copilot to integrate it into an outdoor scene, and solidifies the choice with a &quot;keep it&quot; click, embedding the image in the slide.

New Microsoft Viva value coming to Copilot  

  • Viva is the measurement and transformation platform for the AI-powered, high-performance organization. At Ignite, we announced the Microsoft Copilot Dashboard, powered by Viva, to help Copilot customers across every stage of the transformation journey: readiness, adoption, and measurement. Now in preview, the dashboard shows how many employees are eligible and ready to benefit from Copilot based on Microsoft 365 app usage, breaks down Copilot usage across apps, and delivers early signals on Copilot’s impact on productivity based on meetings, chat, email, and documents. In early 2024, we will add more advanced capabilities for customers with a Viva Insights license. These include Copilot adoption and usage metrics combined with collaboration data, out-of-the-box reports for organizational leaders, before and after behavioral data, and even insights from employee surveys.   
Copilot for Microsoft 365 dashboard, highlighting return on investment and change in behavior after using Copilot.
  • We announced that customers who use Viva can now do so right in Microsoft Copilot. Copilot combs across Viva data and applications to guide employees, managers, and HR leaders with self-service insights and experiences. You can do things like check in on team health, set new priorities with objectives and key results (OKRs), or access skilling and learning experiences. This new integration will be available in preview in early 2024. 
Microsoft Copilot showing Viva employee experience data. Including finding a trending  course and responding with a rich summary coming from multiple Viva data sources such as social communities, results from an employee survey, and a workplace analytics report.
  • Our newest experience, Copilot in Microsoft Viva Insights, enables leaders and their delegates to use natural language prompts to easily query data from Viva Insights and generate personalized, dynamic reports that answer questions about their teams and organizations. This will be in preview in January 2024. Additionally, there are also updates to Copilot experiences in Viva Goals, Viva Engage, Viva Learning, and Viva Glint, plus new integrations and capabilities coming to Viva Learning, Viva Engage, and Viva Amplify. 

Other Copilot updates 

  • With Topics in Copilot, you can harness your organization’s shared intelligence to distribute knowledge to everyone. You will have the ability to uncover new opportunities by summarizing complex Topics across multiple connected documents.  

Windows App

  • New product features are coming to Windows 365 and Microsoft Azure Virtual Desktop, including the Windows App—now available in preview—which connects you to Windows in the cloud from the device of your choice across Windows 365, Azure Virtual Desktop, Remote Desktop, Remote Desktop Services, Microsoft Dev Box, and more all from a single, unified app.  
  • In early 2024, Copilot for Microsoft 365 will be integrated into the Windows desktop, allowing users to ground prompts in their Microsoft 365 Graph content and context. 
  • You can preview new graphics processing unit (GPU) support in Windows 365, ideal for workloads such as graphic design, rendering, 3D modeling, data processing, and visualization applications. Windows 365 is now also available in a 16vCore SKU to handle all your high-capacity computing needs.  
  • In preview soon, new AI capabilities in Windows 365 for Cloud PC include resizing recommendations to help organizations better forecast and right-size their Cloud PC investment. 
  • Update management is now a single solution with Windows Autopatch, extending it to frontline worker devices and unifying updates and upgrades across Windows devices, Windows 365, Microsoft 365 apps, Teams, and Microsoft Edge.  

More news from Ignite 2023

  • New features in Teams include voice isolation, which learns your voice and suppresses other people’s voices in the background, and “decorate your background” in Teams Premium which uses the power of generative AI to remove clutter or add decor to your real-world room during video calls. 
  • Microsoft Clipchamp is now available for Microsoft 365 enterprise and business suites, with premium features launching in December 2023.
  • The new Microsoft Planner is simple, collaborative, scalable, assisted by next-generation AI, and integrated with Microsoft 365 experiences such as Microsoft Loop, Outlook, Teams, and Viva Goals. Copilot in Planner will enable the use of natural language to create plans, tasks, and goals, or answer questions on progress, priorities, workload, and more.
  • Microsoft Mesh, a new 3D immersive experience for the workplace, will be generally available in January 2024. We’re reimagining the way employees come together with Microsoft Mesh in the place where hundreds of millions of people work today—Microsoft Teams. You can join these experiences with PC or Meta Quest VR devices.  
  • We also announced new features such as shared display mode, designed for improving productivity and IT administration in bring-your-own-device (BYOD) shared spaces. 
  • You can now preview SharePoint Premium, with various services launching from late 2023 to early 2024. SharePoint Premium is an AI-powered content management platform offering AI-driven automation, improved content experiences, and enhanced governance.  

We are also continuing to test Copilot with small businesses and entrepreneurs as part of our Early Access Program, and we’ll share more on broader availability in the coming months. 

Stay up to date on the latest from Microsoft

Microsoft Copilot Studio

Customize Microsoft Copilot and build standalone copilots

Thu, 16 Nov 2023 04:29:00 -0600 en-US text/html
Unleashing the Power of Innovation and Collaboration at ServiceNow’s UTG Connect

ServiceNow, a global leader in digital workflow solutions, has always been dedicated to nurturing a culture of innovation, collaboration and belonging among its employees. It’s no surprise that the company has been recognized as one of Fortune’s Best Workplaces in Technology 2023 and certified as a Great Place to Work in 11 countries.

This commitment is epitomized by its annual Unified Technology Group Connect event, where engineering employees from all corners of the world come together to celebrate their achievements, share ideas and strengthen their bonds as a unified team. This year, the event took place in the United States, Ireland and India, with employees attending the event in the region closest to them.

This year’s UTG Connect just wrapped up, so Built In reached out to three ServiceNow  employees who attended the event to learn about how it empowers growth and opportunity, supports a globally distributed yet vibrant culture, and advances innovation at ServiceNow.

Ekta Akadkar’s journey with ServiceNow began in May 2021 when she joined the company as a summer intern. Her initial experience left an indelible mark and drew her back to the company as a full-time employee after graduation. 

“You want to work at a company whose work is impactful and done in a motivating environment,” she said. “It’s always exciting when other people tell me how using the ServiceNow platform at their companies has made their work more efficient.”

ServiceNow’s culture, rooted in teamwork and continuous improvement, played a pivotal role in  Ekta’s growth as a software engineer. She found herself surrounded by experienced colleagues who welcomed questions and encouraged her to explore various technical skills. 

For Ekta, UTG Connect serves as a symbol of the company’s commitment to supporting individual growth within a collaborative environment.

The event is organized to ensure employees are engaged throughout, with time to rest, refuel, connect and get updates on the latest technology implemented in the ServiceNow platform.

Outside the sessions, Ekta had the opportunity to visit technical booths hosted and facilitated by different teams. She was also able to network with colleagues and learn from their experiences in a more informal setting.

“Bringing the team together creates a common place for employees to connect in person. In the new world of work where many employees work remotely, face-to-face conversation and getting to know people on a deeper level in person was meaningful,” she said.

Bringing the team together creates a common place for employees to connect in person. In the new world of work, face-to-face conversation and getting to know people on a deeper level in person was meaningful.”

For Ekta, having the chance to connect with her colleagues reinforced the power of ServiceNow’s culture and sparked her ambitions to continue to grow with the company.

“Everyone here works on the principle of winning as a team and constantly seeks ways to be helpful. My team members’ humble nature brings confidence in a newcomer like me to ask them any questions,” she said. “I am continuously evolving as a software engineer, and I am learning many technical skills by being on a team with many experienced people.”

ServiceNow employees participating in games and exploring event booths.

Roja Puppala’s journey with ServiceNow began in March 2022, after having been drawn to the company by its stellar reputation and innovative products. She soon fell in love with the flourishing culture, where creativity was celebrated and new ideas were welcomed with open arms.

“The work environment here is simply incredible — a perfect blend of vibrancy and dynamism,” she said. “It motivates me to give my best every day and be a part of the positive impact ServiceNow makes.”

Our vibrant and dynamic culture motivates me to give my best every day and be a part of the positive impact ServiceNow makes.”

Roja’s growth at ServiceNow was powered by her involvement with UTG Connect. She became a key player in organizing UTG Connect — India, collaborating with multiple leaders and stakeholders across the company and expanding her horizons.

“The event planning team goes above and beyond their regular work roles to ensure its success,” she said. “Whether it’s learning sessions, experience demos, tech activations or culture showcases, they do their best to enhance the experience for all attendees. They willingly offer support to their colleagues and take on additional responsibilities to win as a team.”

ServiceNow employees performing at the talent show.
ServiceNow employees taking photos of dancers in red feathered costumes at UTG Connect.

Working on the event allowed her to gain insights into the company’s developments and innovations while flexing her own skills to support her team. The event served as a platform for showcasing innovations, strengthening bonds within the organization and fostering connections that transcend geographical boundaries.

“As an operations professional, enabling teams brings me immense joy, and UTG Connect presented a tremendous opportunity to do just that,” she said. “Being empowered and encouraged to bring out our creative best is something I value greatly, and here, it’s an integral part of the work ethos. What’s even more inspiring is how receptive everyone is to new ideas, and we’re given the freedom to operate and excel.”

Sangita Pathak

VP, Quality Engineering Shared Services // ServiceNow

Sangita Pathak joined ServiceNow in July 2018, attracted by the exceptional people who make up its workforce. Ever since, she has been captivated by ServiceNow’s unique blend of executing with heart and a focus on innovation.

As someone who has attended UTG Connect events in different regions around the world, Sangita’s favorite aspect is the energy and excitement brought by ServiceNow’s teams. The events provide a platform for engineering teams to meet in person, fostering connections and boosting innovation.

“UTG connect events enable engineering teams across the world to actually meet each other and see what their teammates are building,” she said. “They serve as a real connection builder and innovation booster. I have heard so many stories about how people met their team members for the first time or attended a talk in person from someone they had only heard of. But simply walking the hallways, attending the sessions and learning about our teammates is my favorite thing about the event. It’s a gift and privilege that we should cherish.”

ServiceNow employees taking photos of dancers in red feathered costumes at UTG Connect.

According to Sangita, UTG Connect contributes significantly to professional growth and development within ServiceNow.

“Connect helps break siloes, create visibility, create belonging and allow teams to refresh and recharge while inspiring their continued innovation,” she said.

Connect helps break siloes, create visibility, create belonging and allow teams to refresh and recharge while inspiring their continued innovation.”

Sangita is excited about ServiceNow’s future and her career within the company. She feels privileged to work for an organization that navigates the technology landscape boldly and invests in future technology.

“We love what we do and it shows,” Sangita said.

And across ServiceNow’s tech teams, no event reveals that more than UTG Connect.

ServiceNow employees taking a group photo at the UTG Connect photo booth.
An outdoor food station at UTG Connect with cooks prepping food for a crowd of ServiceNow employees.
Fri, 10 Nov 2023 02:49:00 -0600 en text/html
Five Questions (and Answers) for Long-Term Investors

The trajectory for inflation and Fed policy, the odds of a “hard, soft or no landing” for the U.S. economy and the implications of the Fitch Ratings downgrade of U.S. debt are among the considerations influencing market sentiment. Although near-term developments are of undeniable importance to the direction of markets in 2023, most investors have a time horizon measured in years rather than weeks or months. Investors should focus on the long-term implications of latest developments, avoiding the temptation to overreact to short-term news.

Answers to the following five questions will provide important insight for long-term investors:

1. Will inflation return to the Fed’s 2% target and sustainably stay at that level?

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