SD0-101 test - Service Desk Analyst Qualification 2023 Updated: 2023
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Exam Code: SD0-101 Service Desk Analyst Qualification 2023 test November 2023 by Killexams.com team|
SD0-101 Service Desk Analyst Qualification 2023
- exam Name: SDI SD0-101 Service Desk Analyst Qualification
- exam Format: Multiple-choice questions
- exam Duration: 60 minutes
- Passing Score: 70%
- Prerequisites: None
- Certification Validity: Lifetime
Course Outline: SDI SD0-101 Service Desk Analyst Qualification
I. Introduction to Service Desk
A. Role and responsibilities of a service desk analyst
B. Service desk processes and best practices
C. Customer service skills and communication techniques
II. Service Desk Operations
A. Incident management and ticket handling
B. Problem management and escalation procedures
C. Change management and release processes
III. IT Service Management (ITSM) Frameworks
A. ITIL (Information Technology Infrastructure Library)
B. COBIT (Control Objectives for Information and Related Technologies)
C. ISO/IEC 20000 (IT Service Management Standard)
IV. Service Desk Tools and Technologies
A. Service desk software and ticketing systems
B. Remote support tools and technologies
C. Knowledge management and self-service portals
V. Customer Relationship Management (CRM)
A. Customer satisfaction measurement and feedback
B. Handling difficult customers and challenging situations
C. Continuous improvement and service excellence
VI. Service Desk Metrics and Reporting
A. Key performance indicators (KPIs) for service desk
B. SLA (Service Level Agreement) management and reporting
C. Performance analysis and improvement strategies
- Understand the role and responsibilities of a service desk analyst
- Apply service desk processes and best practices
- Demonstrate customer service skills and effective communication techniques
- Familiarize with ITSM frameworks, including ITIL, COBIT, and ISO/IEC 20000
- Utilize service desk tools and technologies effectively
- Manage customer relationships and handle challenging situations
- Measure and report service desk performance using metrics and KPIs
The syllabus for the SDI SD0-101 Service Desk Analyst Qualification course will cover the following topics:
- Introduction to Service Desk
- Service Desk Operations
- IT Service Management (ITSM) Frameworks
- Service Desk Tools and Technologies
- Customer Relationship Management (CRM)
- Service Desk Metrics and Reporting
|Service Desk Analyst Qualification 2023|
SDI Qualification test
Other SDI examsSD0-101 Service Desk Analyst Qualification 2023
SD0-302 Service Desk Manager Qualification
SD0-401 Service Desk Foundation Qualification
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Service Desk Analyst Qualification
Which of these options is NOT a feature in standard PBX functionality?
B. Agent tracking
D. Conference calling
Where would you expect to see a screen pop? As a feature of
A. The company screensaver
B. An Instant Messaging conversation
C. Computer Telephony Integration (CTI)
D. The weekly marketing email
Which option is the most common issue when integrating CTI with Incident
A. Poor project management resulting in higher costs
B. The screen pop functionality does not behave as expected
C. Lengthy implementation timescales due to inadequate project resources
D. Lack of availability of accurate user data
Which option is a benefit of using self-help?
A. It allows users to resolve some incidents at any time
B. It gives users the opportunity to become technical experts
C. It avoids the inconvenience of telephone handling
D. It give users the ability to self-diagnose their incidents in future
Your organisation is actively promoting the use of self-service technology. What is a
disadvantage of this support option?
A. Users and SDAs feel that the service now offered has become impersonal
B. SDAs and users feel that the service now offered is haphazard
C. The delivery of service now offered uses state-of-the-art technology
D. The service now offered is too simplistic
Which of these options best describes examples of self-service technology?
A. FAQs, external knowledge packs, and IVR-based systems
B. Training courses, procedures and an on-line Service Knowledge Management System
C. Web-based self-help systems, Incident data and FAQs
D. Forms, procedures, help systems and on-line tutorials
Which of these options is a benefit of self-service technology?
A. Users can log their issues at any time
B. Reduces Problem resolution time
C. Removes the need for human support
D. Reduces the number of Incidents and Service Requests
Which would be a common use of self-healing technology?
A. Automated dial-up
B. Anti-virus software
C. Password locking
D. Autonomous agent
Which of these options is a recognised advantage of self-healing technology?
A. It passes the cost of support to the users
B. It reduces the requirement for SLAs
C. It enables users to fix more Incidents themselves
D. It decreases the cost of support
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THE information you publish showing that the level of qualification of migrants to Scotland is much greater than that of indigenous Scots living in Scotland ("Qualified immigrants are just what Scotland needs", The Herald, July 24), is interesting and important.
But it could be misread as implying that Scottish people are generally less well qualified than, say, those in England.
It would also be very interesting to know what proportion of Scots living in England are well qualified; how the numbers of well-qualified Scots living in England compare with the numbers of well-qualified English-born people living in Scotland, and what proportion of Scottish people who achieve good qualifications decide to move away, to seek better opportunities.
Dr Nicki Baker,
The International Cricket Council, while unveiling the logo for the World Test Championship to be held in 2017, have announced that the qualification period for the four-team event would be from May 1st 2013 to December 31st 2016. The ICC said the inaugural championship will be hosted by England and will feature the top four teams in the ICC Test rankings, with a total prize money of USD 10 million at stake. "The qualification pathway for the ICC World Test Championship will be through the Reliance ICC Test Team Rankings, with the qualifying period being from 1 May 2013 through to 31 December 2016," ICC chief executive David Richardson said during the launch event in Abu Dhabi. "The top four teams at the conclusion of the qualification period will qualify for the event in 2017. The results of any Test series ending after 1 May 2013, and the results of any Test series starting before 31 December 2016, will be included in the period that determine qualification for the ICC WTC," ICC said in a media release. "The objective of the championship is to preserve the primacy of Tests and to preserve the future of all formats of the game," Richardson added. Richardson also explained the concept behind the brand icon, saying: "The ICC World Test Championship logo represents a journey that all the Test playing nations will embark upon over the next four years. It represents the global nature and the epic nature of the event." The championship, originally planned for 2013 but delayed because broadcasters wanted a limited overs event, will replace the Champions Trophy, the last edition of which was hosted by England earlier in 2013. The attractions of Test cricket have faced serious competition in recent years from the Twenty20 phenomenon. Graeme Smith, the captain of the No.1 ranked Test team South Africa, was also present in the event and he said: "It's fantastic to have a pathway clearly identified for the ICC World Test Championship and to know that the top four teams will have a chance to battle it out to be crowned the ultimate champions. It adds a new meaning for all the Test teams when it comes to the rankings and the importance of the game." Misbah-ul-Haq, whose side will be taking on the top-ranked team in a few days time, said: "Test cricket is a journey and it's the pinnacle of our game. It will add even more context to all the bi-lateral series that the Test sides play and ultimately gives each team a chance to be world champions in Test cricket."
Warning: Some submissions contain mention of assault, harassment, and violence in schools.
1."I had called campus security to remove a student who was being very defiant in the classroom. Security came and asked the student to follow them, the student refused, and security said they’d come back and try again. Security never returned, and the student decided to pull out her phone and start recording me on her Instagram live."
2."I was supervising the car rider line at dismissal when I saw a student (who was not in my class) running towards the line of moving cars. I held out my arm and called for her to stop. A moment later, I heard her mother start screaming profanities at me from her car, which she had stopped in the middle of the drive, holding up the whole line. I simply stepped back and allowed her daughter to get in the car. The next day, this woman once again stopped her car in the middle of the drive to scream at me about how rude I had been the day before. I, again, stepped back from the curb and waved the line forward. The next day, this woman called my principal to complain about my 'behavior.' The principal apologized on my behalf and told her that he would speak to me about it. That's when I realized I was in a toxic work environment with no administrative support or respect from parents, and I resigned at the end of the year after 15 years as an educator."
3."Another teacher in my district died suddenly overnight. At the emergency faculty meeting that morning, my principal said the wrong name, and mentioned multiple times that she needed volunteers to cover his classes until they found his replacement. How about getting a counselor equipped to deal with a classroom full of grieving children in there for a few days? How about stepping in and doing it yourself to care for your grieving staff? I realized in that moment how interchangeable and replaceable my admin believed we all were."
4."Middle school art teacher. A sixth grader was spending all of class playing computer games instead of doing the classwork. Their parent wanted a meeting about their missing assignments. She wanted me to explain EVERYTHING about EVERY MISSING ASSIGNMENT (vocabulary, techniques, what the finished product should look like, etc.) in a 45 minute meeting so she could explain it to her child while he did my work at home. All the info was on Google Classroom. Total waste of time."
5."A much bigger student of mine threatened to sexually assault me if I gave him consequences for cussing out another student in class. Unfortunately, this was a student with very violent tendencies and this wasn’t the first time he’d threatened someone with something like this, so I took it seriously. I reported it immediately, but no one came to pull the student from my class. It took four calls to the front office and three emails before anyone responded to me. When I gave my account of what happened, how it affected me, and how it scared the other girls in my class, my principal said to me: 'Did that student really say that? He was probably just joking.'"
"He was never punished for the threat. A few months later, the same kid started a fight in my class. While this kid was beating down another kid, I was trying to get help. I had to call the office three times before someone came to help. It was at that moment that I decided I wasn’t going to risk my safety any more for people who clearly couldn’t give a crap about me or my well-being. It was really hard to leave education, but now I work in satellite communications for a company that values the heck out of me, and I’m so much happier. I haven’t had a panic attack since leaving teaching. No job is ever worth risking your safety, physical health, or mental health. Especially when you’re being paid less than you deserve."
6."At 8-months pregnant, one of the deputy heads came into my room and said, 'Hello fatty!'"
7."This was the final straw for me. I used to work as a middle school music teacher at a very low-income school. There were A LOT of discipline problems and little to no support from administrators or parents. I would have classes as big as 60, and being the one adult in the room made it hard to manage. One day, I had two kids trying to pierce each other's noses in my classroom with a nose piercing thing. The students were removed from my class, but ended up going to their other classes and were back in my class the next day. They somehow convinced my admin that is was nothing and that they were 'fixing their eyelashes.' They didn’t have any consequences for their actions in my room. That’s when I decided to quit."
8."It’s rarely the students that make most teachers quit, but rather the administration. I have been a NYC public school teacher for 25 years and have never had a principal or assistant principal who didn’t screw me over at some point. Every teacher I know has similar stories. Micromanagement, petty comments in observations, grade and building changes without your consent, I could go on and on. My worst principal once came in my room said I had spelled a word wrong on one of the dozens of charts I had hanging up, and when I asked her where so I could correct it, she said I had to find it myself."
9."I was once working in a summer camp as an EFL teacher (I'm an EFL teacher full-time, but since I don't have work in the summer, I often take up summer camp work to help cover bills), and the camp leader was an absolute muppet. She had no teaching experience, but insisted on micro-managing the teachers and telling us how to do our jobs. The final straw was when she told the teachers to wear clown costumes in the class to 'lighten the mood.' I refused, she ordered me to, I quit."
10."I was teaching seventh and ninth grade at the time. I used to play music outside my classroom during passing period. I noticed that the students liked it, and they were more likely to be on time to class because they were singing along rather than chatting in the hallways. My principal called me down to his office and told me, 'You make the kids too happy, and happy kids are hard to control.' Too happy. Hard to control. I moved schools for the next year."
11."A student told me he was going to kill me and my husband, who also worked at the same school, and have my children hunted down and killed at their schools because I wouldn’t allow him to bring his backpack into the classroom (as per school policy). We had a restorative justice circle, he had no consequences, and he was moved out my classroom for the rest of the year."
12."During the pandemic, I was the representative for my school’s faculty to deal with issues with our admin. It usually only consisted of meetings to discuss money and conducting votes, but during the height of the pandemic, our state forced us back into crowded classrooms. We drafted a letter to try and send to the state to let them know how frightened we were. Our principals fought us tooth and nail to stop us from sending that letter. They lied, manipulated, and bullied me endlessly. The last straw was when all three of them circled around me in the office and told me I’d have to hold a third round of voting to get the letter sent. I began looking for jobs in another state that night and was gone the following year."
13."I’ve been in early childhood for 25 years and have multiple state qualifications, plus a degree in early childhood education and a minor in social sciences. Early childhood, like district teaching, is very stressful with low pay, long hours, and, in some cases, minimal, if any, support from school leadership. In five years, I’ve had seven jobs. Six of those jobs were in childcare center-based programs, and one was as a nanny. I left center-based programs due to what I described above, and my nanny job due to the pandemic. I thought I could continue in this field for another 25 years, but I was wrong."
"The anxiety, stomach aches, stress eating, headaches, and exhaustion were occurring more and more each day, and I was bored in my last position as a floater/after-school teacher. I was also over the gossip, drama, and high school behavior. It was emotionally draining, unprofessional, and ignorant, and I left because I couldn’t take it anymore. I’m a nanny now, and I love going to work, plus, I get paid more. If I do go back to this kind of environment, I’d have to be the owner and/or part of leadership. That way, I can solve or help solve problems to avoid teachers getting burnt out."
14."I worked with a principal who was a very nice man, but prioritized the athletic department in the school. The athletic budget was unreal. He budgeted $10,000 for wresting mats and weekend tournaments while the teachers had to fundraise and give up their weekends and lunch hours to do food sales or bottle drives for field trips."
15."I graduated from college in May 2022 and was so excited to begin my career. I had no idea I would become suicidal over my job. My admin gaslit and harassed me, and they accused me of failing students who never came in my classroom once the entire school year. I received death threats from my students, all while struggling to keep my head above water. I left in March and do not regret it at all. I'm only 23, and thankfully I have the means and support to pivot careers. IF YOU ARE CONSIDERING TEACHING, ASK YOURSELF IF IT IS WORTH SACRIFICING YOUR SELF-WORTH AND MENTAL WELLNESS. It is not."
16."A student stole items from my desk after I told them my desk was off limits at the beginning of the year. The student had the items in their pocket when confronted. I called the parent and told them that their child stole from me and was receiving a write-up. Next thing I know, I was being asked to go see the principal to explain why I called this student a thief. Turns out the parents were irate that I called and accused their child of being a thief (they were), and took their child out of school for the rest of the day. They then returned the next day demanding their child be removed from my class immediately and I be disciplined. I was not formally disciplined, but I did not appreciate being questioned and accused of doing something wrong when this student stole from me. How was it my fault!?"
17."A kid pointed at me and told me, 'You're going to die today.' After an 'investigation,' I was told I provoked the kid, and I got suspended. The kid got nothing. I knew it was time for me to go somewhere else."
18."I am a band director and was asked to have my kiddos perform at the local bar during the summer on the day I was supposed to return from my honeymoon. I explained the situation and told the parent volunteers, who suggested the event, and they told me they would take care of everything since they thought it was very important for us to play at this gig. I told them I would be unreachable for about a week before the event since I was getting married and going on my honeymoon. I said this multiple times and they said they understood. However, while I was on my honeymoon, I got a call from a parent at 8:30 in the morning. Obviously, I ignored this, only to have the parent call me later in the summer and tell me that I wasn’t doing enough and she needed more from me."
"As if this wasn’t enough, she and her husband came to parent/teacher conferences a year later, not to talk about their students, but tell me they thought I needed to start going to the bar and drinking with the locals so people would support my program more."
19."I once had to teach in a classroom that had a giant penis drawn, in permanent marker, on the whiteboard. We were told to 'write around the dick' by our head of department, who was simply exhausted and at a loss for better words. It took the facilities two days before they changed the board to a new one. No cleaner had any luck removing the penis from the board."
20."Administration that doesn't take your dedication and loyalty into consideration — I quit classroom teaching for five years because of this. Being disrespected and treated as though you are a replaceable commodity, or that you simply don't know what you're doing — that will eat at you. Ridiculous parents are also annoying, but I haven't been driven to quit by them yet. I teach at a great school now, and have been there for awhile. I count myself lucky."
21."I was physically assaulted by a student while trying to help another student who was being beaten up. This was caught on CCTV, and the offending student's mother, upon watching the footage, said, 'He didn't touch that teacher. She attacked him.'"
22."My two worst insistences were getting a chair, amongst other things, thrown at me. Then, being told I was still expected to not only finish the day, but continue teaching that class after expressing my discomfort and feeling unsafe. I also had a student threaten multiple times to hurt me, bring a gun to school, and try and stab me with scissors. My principal brushed it off and allowed the student to remain in school."
23."Active shooter/lock down drills, along with the lack of support from administration, and no respect or discipline are all pushing me out of the profession. Students are not being held accountable for their actions. It all adds up and makes me no longer want to be part of the teaching profession."
24."Parents. Honestly, this gets progressively worse each year. I've had parents threaten to sue me, demand responses to emails at all hours (even if it's on the weekend or during a school holiday), and just straight-up lie to my face. But, the worst was when a parent started telling me I was a horrible teacher, I hated their child, and I shouldn't be working at the school at all...all because I informed the parent that their son was struggling in school and the counselor was concerned there might be an issue with ADHD. I don't think parents realize that we're just trying to help their children as much as possible, but there are limitations to our profession. Getting extra help or support is not a negative thing and can even help your child thrive!"
25."A student hit me with a door. They whipped it open while I was behind it using the phone to call admin for backup because of said student. They were back the next day."
26."I’m going into my sixth year as an elementary music teacher, but I think it will be my last. The student behavior has gone way downhill and admin does very little about it. Sometimes it’s because their hands are tied with what they can or cannot do. But, it’s a joke when a kid who was just terrorizing classmates (or you) is back in your class less than 10 minutes later like nothing happened. I don’t want to see Jane or Jon after they tried to hit me or a classmate, made verbal threats about killing someone, wouldn’t stop screaming, or threw a chair."
"It’s worse when they come back with something that can be seen as a reward by other students too, like a snack, candy, or a fidget toy. The student might need it, but others are going to feel like they need to do the same thing so that they can also have that 'fun break' (and I definitely had that happen last year). Also, it’s hard to want to notify home when problems arise (not even the drastic ones I just mentioned, just average problems too) when some parents don’t respond when you try to communicate, or they are indifferent (or make excuses)."
27."Our school district superintendent was hired from a different district where he had many skeletons in his closet, including financial malfeasance and adultery with a subordinate. He immediately changed his title to CEO of a public school board. He has cut school budgets so much that we have lost support staff and custodial staff, and his next move is to contract out for those roles. He has quadrupled the number of 'district principal' roles and stacked his administrative team with dozens of men who do not set foot in schools or classrooms. Knowing that public education funds are padding the salaries and pensions of non-educators who wear Patagonia vests and drive Mercedes makes me cynical about all education bureaucracy!"
28.And: "I'm currently considering leaving the profession, not because of parents or administration, but because of the actions of our state's lawmakers. They made it clear that education is not a priority in their recent legislative session. A nearby district was recently taken over by the state. They plan to close a large number of school libraries, use premade lesson plans, and base salary on state standardized test scores. If this is the future of education, then count me out."
These hurt my heart. Our teachers deserve better.
Note: Submissions have been edited for length and/or clarity.
The National Suicide Prevention Lifeline` is 1-800-273-8255. Other international suicide helplines can be found at befrienders.org. The Trevor Project, which provides help and suicide-prevention resources for LGBTQ youth, is 1-866-488-7386.
The National Alliance on Mental Illness helpline is 1-888-950-6264 (NAMI) and provides information and referral services; GoodTherapy.org is an association of mental health professionals from more than 25 countries who support efforts to reduce harm in therapy.
Earlier, the departments had kept the Certificate in Physical Education, Diploma in Physical Education, Bachelor of Arts or Science in Yoga, or a Bachelor of Physical Education degree as the qualification for the test.
The state education department recently announced its plan to hire 5,075 khel sahayaks for primary, secondary, and higher secondary schools. These selected candidates will receive a fixed monthly pay of Rs 21,000.
We also published the following articles recently
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The Assam government plans to construct 4,000 modern schools across the state by 2028, with the aim of completing two schools per day over the next five years. Chief Minister Himanta Biswa Sarma stated that this initiative is the largest ever undertaken in Assam. Additionally, the government will allocate Rs 5 crore for infrastructure development in high schools located in rural areas. Sarma also criticized the previous Congress government's handling of Anganwadi centers and announced a grant of Rs 25 lakh for each center.
Ethirneechal: Gunasekaran physically assaults Darshan
In the latest episode of Ethirneechal, Jhansi Rani confronts Shakti and prepares to confront Nandini. Meanwhile, Valavan becomes frustrated over Kathir's disappearance and Karikalan provokes him further. Iswari's father expresses astonishment at Gunasekaran's invitation, leading to a confrontation with the police. Gunasekaran slaps Darshan and urges Iswari to stand up for herself. Kathir escapes from Gautam's captivity and approaches Gunasekaran, Gnanam, and Jhansi. Renuka offers to investigate Kathir's beating, but Nandini dismisses it. The episode explores themes of family loyalty and communication.
Prominent Afghanistan education activist released by Taliban
Education activist Matiullah Wesa has been released by Taliban authorities after seven months of detention. Wesa has long been an advocate for girls' education, particularly in conservative rural areas. His release follows condemnation from the United Nations and rights groups. The Taliban administration has imposed restrictions on education for girls and women since taking over Afghanistan. Wesa's organization, Pen Path, confirmed his release, and actress Angelina Jolie has also called for his release in an open letter. Despite the challenges, Wesa and Pen Path volunteers continue to support female education through various initiatives.
LSE has formed a partnership with CHESICC (China Higher Education Student Information and Career Center) to receive Checked transcript and proof of qualification information from Chinese universities. If one or more of your qualifications is from a Chinese university, you may choose to submit your Checked documents in this way. There is a fee for this service.
Please note that the CHESICC requirement acts as official proof of your documents, but your offer can be made unconditional before we receive it. Please see "What is the difference between a conditional and unconditional offer" in the Offer Pack.
If you choose to verify your documents in this way, then we need to receive:
Please note, you cannot send your degree certificate via CHESICC. This is because CDGDC, the department that used to translate documents into English are no longer doing so. Instead, please provide a copy of the degree certificate (translated into English) provided to you by your own university.
Delivering Checked CHESICC reports to LSE through Digitary
Before applying for your reports, you must have your individual LSE application ID number. You will find the number on your offer email/letter. You will need your number when requesting your documents through the CHSI Website.
Applying for and delivering your CHESICC reports to LSE is a simple online process:
STEP 1 – LOG IN TO THE CHSI WEBSITE
1. For Chinese applicants, please use “Name” + “Chinese ID Number” to register your CHSI Archive, and then check your information of student record (for those who have not completed their studies) or higher education qualification certificate (for those who have already graduated).
CHSI Archive link:
2. Please use the same Chinese ID number as filled in your CHSI Archive when you apply for university transcript verification report and other reports via the application link:
STEP 2 – APPLY FOR YOUR REPORT(S)
We require official verification of your university-level study. If you have already graduated, you should apply for your College Transcript, Degree Certificate and Qualification Verification Report. If you have not yet graduated, for example if you transferred to a different programme after completing one or two years' study, you should apply for your College Transcript and your Higher Education Student Record.
Please note: you should select "爱尔兰Digitary" when you select the Verification Purpose (认证目的).
To apply for your College Transcript:
Please note that if you have not yet finished your qualification, once your final results are available, you will need to apply for a follow up report of your final transcript and proof of qualification to fulfil any offer conditions. An additional verification fee will be payable.
To apply for your Higher Education Student Record:
Log in to the CHSI Website, choose “Online Verification Report of Higher Education Qualification Certificate”, and click “Apply”;
To apply for your Qualification Verification Report:
STEP 3 – DELIVER YOUR REPORT(S) TO LSE
If you require assistance, please contact the CHESICC help desk at the following telephone numbers: 010-61139132, 62166727, 62169223
Can I use CHESICC?
So you want to join the military. Whether you feel called to serve your country, service runs in the family, or you are largely drawn by the many potential benefits of joining up, deciding how to participate is a major decision. Besides which branch to serve in, you can also choose whether to be on active duty or in the reserves—and your choice will be life-defining.
Here are the major requirements and benefits of each.
Basic Requirements and Expectations
You must meet specific minimum requirements to join the military, whether full-time or part-time. You must be a U.S. citizen or permanent resident at least age 17, and if you're not yet 18, you need parental permission. You need a high school diploma or GED, but entrance is more difficult with a GED.
You'll need to achieve a minimum score, which varies by branch, on the Armed Forces Qualification Test and the Armed Services Vocational Aptitude Battery (ASVAB) test. Also, you must pass a military entrance medical exam and background check. Upon acceptance, you'll attend basic training (also called "boot camp" or "recruit training"), which lasts 7.5 to 13 weeks, depending on your branch. If you have a four-year college degree, you could apply to attend Officer Candidate School (basic training for officers). From there, you'll attend job-specific training.
Both active duty and reserves have maximum age restrictions for who can enlist, but these differ by branch, as do physical fitness requirements. For example, to join the Air Force, you can't be older than 39 and must pass the Air Force Basic Military Training Fitness Test.
All service members must adhere to specific physical requirements for weight, fitness, hair, nails, piercings, tattoos, and attire. In general, you must maintain a neat, professional, and natural appearance.
A typical active-duty service term lasts eight years: four years of active duty and four years of inactive duty. A typical reserve-duty service term lasts three to eight years, depending on your branch and job. You don’t need prior military experience to serve on active duty or to join the reserves. The military will train you.
Active duty is considered a 24/7 job, but you can generally expect regular work hours and weekends and holidays off. Vacation days, known as “leave,” total 30 days per year, accrued at a rate of 2.5 days per month, and must be approved by your command. You will also get time off, called “liberty,” of 24, 48, 72, or 96 hours for weekends and holidays. Sick time must be approved by medical personnel but is not counted against your leave time.
In the reserves, you will usually serve within a 90-minute drive of your home at least one weekend a month for unit training, plus a two-week field service exercise per year. The rest of your time is yours.
Whether you sign up for active duty or the reserves, you’ll be legally bound to complete your minimum service requirement. Enlisting means giving up a great deal of control over your life. Read your contract before you sign it. Make sure you understand the full scope of your commitment.
Have someone you trust (who is not a recruiter) read the service contract and discuss it with you.
Career and Lifestyle
If you don’t know anything about the military, you might think active duty means putting yourself in the line of fire, while reserve duty means being next in line for combat if there aren’t enough active-duty service members to fill a need. It’s way more nuanced than that.
More than 200 jobs are available to active-duty personnel, and more than 120 jobs are available to reservists—and that’s just in the Army. There are jobs in mechanics and engineering, science and medicine, support and logistics, and many other areas besides combat arms.
When you join the military, you’ll speak with a service enlistment counselor to determine your career field, while your specialty is generally awarded to you after you finish basic training. Your preferences matter somewhat, but ultimately, your specialty will be based on the service needs, available jobs, your ASVAB test scores, and the job’s physical requirements compared with your physical ability.
For example, you could be a financial management technician in the Army as an enlisted soldier or a reservist. Someone who holds this job as a reservist might be an accountant or financial planner in their civilian job.
On active duty, some branches allow you to list preferred locations to serve in, but ultimately, the service will station you wherever it needs you, whether in the United States or overseas. You will live on or near a military installation. You can expect to move every two to three years.
Individual Ready Reserves (IRR)
Members of the Individual Ready Reserves (IRR) can be called up to replace active-duty or reserve-duty soldiers. The IRR is composed of people who have completed active-duty service but still have time remaining on their eight-year military commitment. Members of the IRR are not part of a drilling unit.
When you join the reserves, you're typically joining the unit closest to where you live or can move to. You can live anywhere in the United States, but you might be on the hook for part of the travel to your unit if you live too far away. If you are called to active duty or deployed, you'll be required to travel to your unit for deployment training or preparation.
A deployment is a unit or individual event that takes you away from your usual duty station. How often you get deployed, where you are deployed, and what you do during deployment depend on your military branch, your occupation, and the military's needs. A deployment can last anywhere from a few months to more than one year.
When you're deployed, you might find staying in touch with loved ones back home challenging. However, it depends on where you're deployed and what is set up. People in some career fields might have more communications, like email, internet phones, and video services; others might only have a radio or satellite phone that allows them to communicate with their command.
Deployment does not necessarily mean going into combat. You might deploy for humanitarian missions, training, or to somewhere on a rotational basis.
Active-duty service members are first in line to deploy, but reservists may be deployed when the need is high. It’s more likely that they will be activated, which means filling in for active-duty service members who are deployed. The National Guard, and sometimes Reservists, may be called to serve at the scene of disasters in the United States. Active-duty personnel are more likely to go overseas but have also been sent to assist in natural disaster zones.
Pay and Benefits
Pay as a reservist is per weekend drill plus annual two-week training, which increases based on rank and years of service. In 2023, pay starts at about $380 per month for someone with the lowest rank and least experience, based on the typical service of one weekend a month and two weeks a year. You also earn base pay during basic and job training.
Active-duty pay is salaried and also depends on rank and years of service. An E-1 (enlisted), the level at which most people start, earns a base pay of $1,773 per month in 2023. The base pay for the lowest level officer, O-1, is more than $3,600 in 2023.
Active-duty service members are eligible for full benefits, including medical and dental care, educational benefits, a housing and food allowance, and a retirement plan. Reserve-duty service members (excluding individual ready reservists) earn partial benefits.
Benefits for reservists include healthcare for themselves and their families through the TRICARE Reserve Select plan, where you are responsible for annual premiums, a deductible, and cost-sharing; educational assistance through the GI Bill with at least six years of service; and eligibility for the military’s Blended Retirement System pension and thrift savings plan (TSP). Reservists who are activated or deployed become eligible for active-duty pay and benefits.
Employers are legally obligated to keep a reservist's employment status for them until they return from being deployed or called to active duty. However, reservists have sometimes lost jobs, seniority, and tenure, experienced reduced hours or pay, lost training or promotion opportunities, and suffered other adverse consequences because of service obligations. The military and federal government do not have a regulatory body that enforces this law, so it is up to the affected service member to take legal action against the employer.
A Third Option: Civilian Service
You can also serve but not be on active duty through the Air Force Civilian Service, Army Civilian Service, Navy Civilian Careers, or Coast Guard Civilian Careers. Civilian service can help military spouses get and keep jobs thanks to preferential hiring and easy job transfers from one installation to another.
Is It Better to Go Reserve or Active?
It depends on your goals and life circumstances. The reserves are better for someone who wants to serve but wishes to go to school full-time or maintain a civilian career and life at the same time. If you're struggling to make a living, want a new start, or are unsure what you want to do, active duty might be the right choice.
Can You Go Active As Army Reserve?
It depends on the needs of your reserve unit and the active duty component. If your reserve unit is willing to let you go, there is an opening for you on active duty, and the Army approves your request, you can switch to active duty from the reserves. You might also be able to switch to the Army Active Guard Reserves.
Do the Reserves Get Paid a Lot?
Reservist receive pay based on their rank and time in service and are paid for two days per month and two weeks per year. If they are activated, they receive the same pay and benefits as their active-duty peers.
The Bottom Line
Joining the military is a significant decision. You can’t easily break your commitment; attempting to do so generally has serious consequences. Furthermore, whether you join the active-duty service or the reserves, you could be deployed, though your chances are greater on active duty. Both part- and full-time duty offer many benefits, but these come with the potential for major sacrifices that will affect you and your loved ones, so it’s something to consider carefully.
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